Shipping representative Jobs - Eastern Province Saudi
131 Jobs Found
Saudi - Eastern Province
<h3 >About DHL Express</h3>
<p >DHL Express is a global leader in cross-border express delivery, operating in over 220 countries and territories since 1969. The company focuses on service, quality, and sustainability to facilitate global trade and connect people worldwide. As a Certified International Specialist, you will join an <strong >"Insanely Customer Centric"</strong> team dedicated to these principles.</p> <h3 >Role Summary</h3>
<p >DHL Express is seeking a <strong >Fleet & Facilities Executive</strong> to join our team in Al Khobar, Eastern region. This full-time role is responsible for overseeing the comprehensive management and maintenance of the company's facilities and fleet operations. The Executive will ensure all facilities and the fleet are adequately maintained to support business operations, coordinating installations, refurbishments, and equipment upkeep in compliance with DHL's global health and safety standards. The role involves identifying repair or renovation needs and tracking facility updates.</p> <h3 >Core Responsibilities</h3>
<ul >
<li >Track and update leased and owned infrastructure within the province.</li>
<li >Develop and maintain the infrastructure strategy.</li>
<li >Identify upcoming development needs and manage detailed facility project and fleet requirements.</li>
<li >Prepare and submit Business Case Applications (BCAs) for lease renewals and new facilities, ensuring timely completion and approval.</li>
<li >Provide financial reporting to head office.</li>
<li >Manage and prepare utilities reports, coordinating with the finance team for timely payments.</li>
<li >Manage facility improvement and maintenance projects.</li>
<li >Identify and plan for replacement or additional facilities (hubs, gateways, service centers, etc.).</li>
<li >Provide engineering input for facility-related BCAs, including route analysis, operational improvements, and cost estimation.</li>
<li >Develop guidelines for real estate agents and local personnel involved in facility selection and management.</li>
<li >Manage internal processes for lease negotiations, fit-out design, tendering, contractor supervision, and equipment procurement within approved BCA constraints.</li>
<li >Ensure compliance with legal requirements and obtain necessary local authority approvals.</li>
<li >Manage project administration and maintain contractual obligations.</li>
<li >Report on project progress and key milestones to relevant stakeholders.</li>
<li >Develop and implement long-term and short-term maintenance plans.</li>
<li >Allocate workload and supervise maintenance staff.</li>
<li >Analyze data to improve operational efficiency.</li>
<li >Maintain detailed records of vehicle servicing and inspections.</li>
<li >Develop strategies to improve fuel efficiency.</li>
<li >Approve daily facility expenditure.</li>
<li >Ensure compliance with DHL and local regulations for service points.</li>
<li >Conduct regular equipment testing (*, fire fighting).</li>
<li >Maintain maintenance logs and report on daily activities.</li>
<li >Identify and secure new facilities, managing lease and maintenance contracts.</li>
<li >Collaborate with Service Centre Managers to develop and implement vehicle and facility maintenance schedules.</li>
<li >Investigate and report on accidents, providing documentation and recommendations for prevention.</li>
<li >Manage relationships with suppliers to ensure quality service in vehicle provision and maintenance.</li>
<li >Investigate and recommend alternative suppliers.</li>
<li >Oversee fleet and maintenance audits and develop improvement plans.</li>
<li >Manage vehicle repairs and replacements, including logo installation.</li>
<li >Analyze accident and emergency incident reports and recommend preventive measures.</li>
<li >Track and report on fuel costs and consumption.</li>
<li >Manage the distribution of fines and deductions.</li>
<li >Review invoices and negotiate with suppliers for cost reduction.</li>
<li >Maintain security policy compliance.</li>
</ul> <h3 >Required Qualifications</h3>
<p >Candidates should possess <strong >5-10 years of relevant experience</strong> and demonstrate the following:</p>
<ul >
<li >Project management experience.</li>
<li >Experience with Business Case Application (BCA) processes.</li>
<li >Strong organizational and planning skills.</li>
<li >Effective negotiation and communication skills.</li>
<li >Relationship-building abilities.</li>
<li >Attention to detail.</li>
<li >Analytical skills.</li>
<li >Experience with administrative systems.</li>
</ul> <h3 >Career at DHL Express</h3>
<p >DHL Express offers a supportive international environment with opportunities for career development. We provide a positive culture and a comprehensive benefits program.</p>
DHL
Saudi - Eastern Province
<div ><p ><strong><span >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong><span ></span></p><p ><span > </span></p><p ><span >Would you like to become part of the world's most international company in the world?</span></p><p ><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p ><span > <br> Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></p><p ><span >Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><p ><span > </span></p><p ><strong><span ></span></strong></p><p ><strong><span ></span></strong></p><p ><strong><span >Overall Role Purpose </span></strong></p><p ><strong><span ><br></span></strong></p><p ><span >Oversee the management and maintenance of company facilities and fleet operations. Ensure facilities and fleet are well-maintained and adequate to support business operations. Plan, coordinate, and manage installations, refurbishments, and equipment upkeep to meet DHL's global health and safety standards. Inspect buildings and fleet to identify repair or renovation needs and track facility updates</span></p><p ><strong><span >Your Tasks:</span></strong><span ></span></p><ul> <li ><span >Track and update leased and owned infrastructure within the province.</span></li> <li ><span >Develop and maintain the infrastructure strategy.</span></li> <li ><span >Identify upcoming development needs and manage detailed facility project and fleet requirements.</span></li> <li ><span >Prepare and submit Business Case Applications (BCAs) for lease renewals and new facilities, ensuring timely completion and approval.</span></li> <li ><span >Provide financial reporting to head office.</span></li> <li ><span >Manage & prepare utilities reports and coordinating with finance team to ensure the utilities payment onetime </span></li> <li ><span >Manage facility improvement and maintenance projects.</span></li> <li ><span >Identify and plan for replacement or additional facilities (hubs, gateways, service centers, etc.).</span></li> <li ><span >Provide engineering input for facility-related BCAs, including route analysis, operational improvements, and cost estimation. Develop guidelines for real estate agents and local personnel involved in facility selection and management.</span></li> <li ><span >Manage internal processes for lease negotiations, fit-out design, tendering, contractor supervision, and equipment procurement within approved BCA constraints.</span></li> <li ><span >Ensure compliance with legal requirements and obtain necessary local authority approvals.</span></li></ul><ul> <li ><span >Manage project administration and maintain contractual obligations</span><span >.</span></li> <li ><span >Report on project progress and key milestones to relevant stakeholders.</span></li> <li ><span >Develop and implement long-term and short-term maintenance plans.</span></li> <li ><span >Allocate workload and supervise maintenance staff.</span></li> <li ><span >Analyze data to improve operational efficiency.</span></li> <li ><span >Maintain detailed records of vehicle servicing and inspections.</span></li> <li ><span >Develop strategies to improve fuel efficiency.</span></li> <li ><span >Approve daily facility expenditure.</span></li> <li ><span >Ensure compliance with DHL and local regulations for service points.</span></li> <li ><span >Conduct regular equipment testing (e.g., fire fighting).</span></li> <li ><span >Maintain maintenance logs and report on daily activities.</span></li> <li ><span >Identify and secure new facilities, managing lease and maintenance contracts.</span></li> <li ><span >Collaborate with Service Centre Managers to develop and implement vehicle and facility maintenance schedules.</span></li> <li ><span >Investigate and report on accidents, providing documentation and recommendations for prevention.</span></li> <li ><span >Manage relationships with suppliers to ensure quality service in vehicle provision and maintenance.</span></li> <li ><span >Investigate and recommend alternative suppliers.</span></li> <li ><span >Oversee fleet and maintenance audits and develop improvement plans.</span></li> <li ><span >Manage vehicle repairs and replacements, including logo installation.</span></li> <li ><span >Analyze accident and emergency incident reports and recommend preventive measures.</span></li> <li ><span >Track and report on fuel costs and consumption.</span></li> <li ><span >Manage the distribution of fines and deductions.</span></li> <li ><span >Review invoices and negotiate with suppliers for cost reduction.</span></li> <li ><span >Maintain security policy compliance.</span></li> </ul><p ><strong><span ></span></strong></p><p ><strong><span >Your Profile:</span></strong><span ></span></p><ul> <li ><span >Project management experience.</span></li> <li ><span >Experience with BCA processes.</span></li> <li ><span >Strong organizational and planning skills.</span></li> <li ><span >Effective negotiation and communication skills.</span></li> <li ><span >Relationship-building abilities.</span></li> <li ><span >Attention to detail.</span></li> <li ><span >Analytical skills.</span></li> <li ><span >Administrative systems experience.</span></li> </ul><p ><span ></span></p><p ><strong><span >Our Offer:</span></strong></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Strong career support in an international environment.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Great culture and colleagues.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Multifarious benefit programm.</span></p><p class="MsoNoSpacing"><span ></span></p><p ><span >Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><p ><span > </span></p><p ><strong><span >We look forward to receiving your application!</span></strong></p><p ><span > </span></p></div>
Saudi - Eastern Province
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Well Site Leader is responsible to plan, coordinate, supervise, and execute the well operations program. They provide clear leadership in every aspect of HSE protection, ensuring safe working practices are used at the well site. They further ensure that well operations are conducted safely, in accordance with the approved well operations program, and in compliance with the applicable policies/standards/procedures and the regulatory requirements within allocated time/costs with optimal use of resources. Organize and lead brief and debrief safety and operations meetings that are related to well operations. Lead daily planning meetings and discuss operations with customer representatives, contractors, PL, and third-party supervisors. Update forecast and planned activity to anticipate resource requirements meet well demands and provide optimum service efficiency. Check that equipment and services comply with the contract. Manage proper inventory of tangibles such as, but not limited to, cement, barite, bits, as well as rental equipment, and coordinate with PL OP and third-party suppliers as needed. Ensure that operations are conducted to prevent risks of well control, stuck pipe, and any other project and operational risks. Monitor well operational risks, implement risk responses, and execute change control per the project risk management plan and well operational programs. Ensure compliance with Schlumberger policies and Integration PL standards, including standing orders. Prepare detailed procedures for specific critical operations (running casing, cementing, etc.) and associated contingency plans. Prepare daily cost estimates based on goods consumed and services provided. Review and approve invoices and reports on services performed and materials used. Manage and monitor operations communications with the goal of ensuring that stakeholders are kept informed and service providers are lacking any information that they need to perform their services. Prepare technical and operational calculations relevant to the well- or rig-site operations (e.g., cement volume) Participate in operational performance improvements and program changes with the project team. Review operational problems and support job incidents, changes, incident response and recovery, including coordination with the individual PLs and key contractors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Petroleum Engineering, Drilling Engineering, Mechanical Engineering, or related discipline. 10+ years of experience in drilling, well operations, or integrated project managemen.t Hands-on field experience in rig-site operations (drilling, completion, or intervention). Experience in managing multi-disciplinary teams and coordinating with contractors and service companies. Strong understanding of drilling engineering, well design, and well control principles. Knowledge of cementing, casing design, drilling fluids, and downhole tools. Ability to manage risks, safety standards, and HSE compliance. Leadership and communication skills. Ability to perform technical calculations and prepare operational procedures</p><p></p></section>
Saudi - Eastern Province
<h3 >About the Role</h3>
<p >ECEC East Consulting Engineering Company is seeking a <strong >Quantity Surveyor</strong> to join its full-time construction supervision team in Al Khobar, Eastern region. This role is integral to managing post-contract commercial and financial aspects of significant construction projects.</p> <h3 >Role Purpose and Context</h3>
<p >The Quantity Surveyor will be pivotal in ensuring effective cost control, managing valuations, administering contracts, and mitigating financial risk throughout the project lifecycle. The successful candidate will collaborate closely with the project management team, the client, and contractors to ensure project delivery on time and within budget.</p> <h3 >Key Responsibilities</h3>
<ul >
<li >Oversee all post-contract quantity surveying duties, including cost control, cost forecasting, and financial reporting.</li>
<li >Scrutinize and verify contractors' interim payment applications and progress claims.</li>
<li >Conduct on-site measurements and valuations of completed work to support payment certifications.</li>
<li >Prepare detailed cost reports, commercial summaries, and cash flow projections for management and clients.</li>
<li >Manage the change control process, evaluating and negotiating variations, claims, and compensation events in accordance with contract terms.</li>
<li >Prepare and conclude final accounts, ensuring accurate project close-out documentation.</li>
<li >Review and interpret contract documents, bills of quantities, and project specifications for compliance.</li>
<li >Administer contracts, ensuring procedural compliance and accurate handling of notices and claims, with an emphasis on <strong >FIDIC-based contracts</strong>.</li>
<li >Identify, evaluate, and manage potential risks to project cost and schedule.</li>
<li >Assist in dispute resolution and prepare recommendations for client approval on contractual and financial matters.</li>
<li >Prepare and submit claims for additional payments or extensions of time as required.</li>
<li >Maintain comprehensive records of all commercial correspondence, site instructions, and variation orders.</li>
<li >Liaise effectively with the Project Manager, Resident Engineer, client representatives, and contractors on commercial and contractual issues.</li>
<li >Provide cost-related inputs for progress reports and attend progress and commercial meetings.</li>
</ul> <h3 >Qualifications and Experience</h3>
<ul >
<li >Bachelor’s Degree in Quantity Surveying, Commercial Management, Civil Engineering, or a related field from a recognized institution.</li>
<li >Minimum of <strong >10 years of relevant experience</strong> in quantity surveying.</li>
<li >At least <strong >5 years of this experience must be in construction supervision projects</strong>.</li>
<li >Proven track record on large-scale construction supervision projects, including experience in <strong >High-Rise (Tower) projects</strong>.</li>
<li >Recent and substantial experience in the luxury hotel sector is highly desirable.</li>
</ul> <h3 >Required Skills and Knowledge</h3>
<ul >
<li >Membership in the Royal Institution of Chartered Surveyors (MRICS) or equivalent is highly preferable.</li>
<li >In-depth knowledge of construction methods, materials, and contracts.</li>
<li >Expert understanding of <strong >FIDIC contracts</strong> and standard forms of contract is essential.</li>
</ul> <h3 >Application Information</h3>
<p >Interested candidates are invited to apply for this full-time position. Salary details will be discussed during the interview process.</p>
Wood (KSA)
Saudi - Eastern Province
<h3 >About Wood and the Role</h3>
<p >Wood is a global leader in consulting, engineering, and operations, serving the energy and materials sectors. We are seeking a highly experienced <strong >Senior Planner/Scheduler (PMC)</strong> to join our team on a full-time basis. This role is based in Al Khobar, Saudi Arabia, with assignments to various remote project sites across the Kingdom.</p> <h3 >Key Responsibilities</h3>
<ul >
<li >Develop schedules that clearly indicate specific milestones agreed upon in the contract.</li>
<li >Create and deliver resource-loaded, robust baseline project schedules.</li>
<li >Produce all project plans and associated documents, including “S” curves, Histograms, and tabulated man-hour/progress data.</li>
<li >Prepare required weekly and monthly progress reports for the project.</li>
<li >Provide comprehensive analysis of progress and schedule performance, encompassing productivity and critical path assessments.</li>
<li >Furnish the Project Team with relevant planning and reporting information.</li>
<li >Ensure that all services and deliverables conform to Company, Client, and Project QA Plan, policies, requirements, and standards.</li>
<li >Periodically update schedules to incorporate scope changes, latest progress, and delivery information.</li>
<li >Assist with the development of change notifications by highlighting schedule impact and support related tracking and re-baselining efforts.</li>
<li >Obtain deliverables and drawing lists and updates from various disciplines, then distribute compiled reports.</li>
<li >Ensure the project team is consistently aware of Project targets.</li>
<li >Provide forecasts for recovery to the plan when required.</li>
<li >Promote positive working relationships within Project Controls Teams, other project departments, and with client representatives.</li>
<li >Ensure all planning work adheres to Corporate and Project-specific procedures.</li>
</ul> <h3 >Required Qualifications and Experience</h3>
<ul >
<li >An <strong >Engineering Degree</strong> is mandatory.</li>
<li >A minimum of <strong >10 years of relevant scheduling experience</strong>.</li>
<li >Proven experience as a user of <strong >Primavera P6</strong>.</li>
<li >Knowledge of ARAMCO standards and procedures.</li>
<li >Practical applied experience in planning and scheduling.</li>
</ul> <h3 >Essential Skills and Attributes</h3>
<ul >
<li >Ability to understand and apply planning theory, processes, and best practices.</li>
<li >Capable of developing and maintaining performance targets.</li>
<li >Expertise in project controls and planning tools.</li>
<li >Proficiency in spreadsheets and databases.</li>
<li >A collaborative team player with a willingness to share ideas within multi-disciplinary teams.</li>
<li >Effective communication skills, capable of interacting with all levels up to top management.</li>
<li >Strong interpersonal, written, and oral communication skills.</li>
<li >Good numerical, analytical, and literacy skills, coupled with strong attention to detail.</li>
<li >Possesses strong planning and organizational skills and is accustomed to meeting tight deadlines.</li>
</ul> <h3 >Work Environment</h3>
<p >The Senior Planner/Scheduler will work closely with Project Controls Teams, various project departments, and client representatives, ensuring all planning activities comply with corporate and project-specific procedures.</p> <h3 >Application Information</h3>
<p >We invite qualified candidates to apply for this full-time position. Salary details will be discussed during the interview process.</p>
DHL
Saudi - Eastern Province
<div><div ><p ><strong><span >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong><span ></span></p><p ><span > </span></p><p ><span >Would you like to become part of the world's most international company in the world?</span></p><p ><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p ><span > <br> Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></p><p ><span >Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><p ><span > </span></p><p ><strong><span ></span></strong></p><p ><strong><span ></span></strong></p><p ><strong><span >Overall Role Purpose </span></strong></p><p ><span ></span></p><ul><li><span >The Restricted Commodities Compliance Lead is responsible for leading and strengthening Dangerous Goods (DG) and Restricted Commodities compliance across assigned provinces. The role provides strategic oversight, regulatory governance, operational support, and continuous improvement to ensure full compliance with aviation regulations, Dangerous Goods requirements, and DHL standards.</span></li><li><span >As the provincial compliance authority, the successful candidate will drive a strong safety culture, support operational excellence, lead training and competency programs, manage regulatory relationships, and ensure effective risk management across gateways, service centers, and customer operations.</span></li></ul><p ><strong><span ></span></strong></p><p ><strong><span >Your Tasks:<span> </span></span></strong><span ></span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Serve as the Subject Matter Expert (SME) for Dangerous Goods and Restricted Commodities, providing guidance on the safe transportation of regulated and restricted shipments.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Advise and support managers, operations teams, DG Coordinators, and internal and external stakeholders on regulatory requirements, including ICAO Technical Instructions, IATA Dangerous Goods Regulations, GACAR Part 109, DHL policies, and certification standards.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Ensure compliance with ICAO Technical Instructions, IATA Dangerous Goods Regulations, GACAR Part 109, and DHL Global Standard Operating Procedures.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Plan, deliver, and maintain Dangerous Goods training programs, conduct competency assessments, manage certification records, and support capability development for certified employees within the assigned province.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Act as the primary Dangerous Goods compliance contact for operational, customer, and regulatory matters.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Lead audit, assurance, and incident management activities, including Restricted Commodities Incident Reports (RCIR), Dangerous Goods Occurrence Reports (DGOR), and other regulatory reporting requirements.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Conduct Dangerous Goods self-assessments, lead internal audits, coordinate regulatory inspections, and drive corrective and preventive action plans.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Perform customer compliance assessments and provide recommendations regarding Dangerous Goods account approvals.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Monitor compliance performance, identify emerging risks and trends, and implement continuous improvement initiatives to strengthen safety and regulatory compliance.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Build and maintain effective working relationships with regulatory authorities, customers, and internal stakeholders.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Ensure ongoing audit readiness and adherence to all applicable safety, security, and compliance requirements.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Perform any additional duties and responsibilities assigned by the direct manager.</span></p><p class="MsoNoSpacing" ><span ></span></p><p class="MsoNoSpacing" ><span ></span></p><p ><strong><span ></span></strong></p><p ><strong><span >Your Profile:</span></strong><span ></span></p><ul><li><span >Bachelor's degree or equivalent qualification </span></li><li><span >Valid IATA Competency-Based Training certification (Function 7.3).</span></li><li><span >Certified IATA Dangerous Goods Instructor or ability to obtain instructor certification.</span></li><li><span >Minimum 5 years of progressive experience in Dangerous Goods operations and compliance</span></li><li><span >Advanced knowledge of ICAO Technical Instructions, IATA Dangerous Goods Regulations and GACAR Part 109 requirements.</span></li><li><span >Strong understanding of aviation regulatory requirements, compliance management and risk-based decision-making.</span></li><li><span >Strong written and verbal communication skills.</span></li><li><span >Excellent analytical and problem-solving capabilities. </span></li><li><span >Proficient in Microsoft Office applications, including intermediate Excel and presentation skills.</span></li><li><span >Fluent in English, Arabic language proficiency is an advantage.</span></li><li><span >Strong critical thinking and decision-making skills.</span></li><li><span >High attention to detail and accuracy</span></li><li><span >Strong organizational and time management skills.</span></li><li><span >Ability to work effectively both independently and as part of a team.</span></li><li><span >Self-motivated with the ability to take initiative and manage multiple priorities in a dynamic operational environment.</span></li><li><span >Demonstrated ability to build effective relationships with internal and external stakeholders while maintaining compliance standards.</span></li><li><span >Have Completed a minimum of 18 months in the current role or have obtained pre-authorization from the line manager to apply.</span></li></ul><p ><span ></span></p><p ><strong><span >Our Offer:</span></strong></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Strong career support in an international environment.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Great culture and colleagues.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Multifarious benefit program.</span></p><p class="MsoNoSpacing"><span ></span></p><p ><span >Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><p ><span > </span></p><p ><strong><span >We look forward to receiving your application!</span></strong></p><p ><span > </span></p></div><br></div>
DHL
Saudi - Eastern Province
<div><div ><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong><span ></span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span > </span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span >Would you like to become part of the world's most international company in the world?</span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span > <br>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit careers.dhl.com <br> </span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span >Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span > </span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span ></span></strong></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span ></span></strong></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >Overall Role Purpose </span></strong></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ></span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span >Reporting to the Direct Sales Manager, you will be responsible for the revenue generation of the geographically assigned sales territory (portfolio). You will be expected to develop, service, retain our existing customers as well as acquire new business opportunities.</span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span ></span></strong></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >Your Tasks:</span></strong><span ></span></p><p class="MsoNoSpacing" lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-left: 0.5in; orphans: 2; text-indent: -0.25in; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner</span></p><p class="MsoNoSpacing" lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-left: 0.5in; orphans: 2; text-indent: -0.25in; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Ensure that a high level of professional rapport is developed and maintained with all customers</span></p><p class="MsoNoSpacing" lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-left: 0.5in; orphans: 2; text-indent: -0.25in; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required</span></p><p class="MsoNoSpacing" lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-left: 0.5in; orphans: 2; text-indent: -0.25in; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Maintain a regular call cycle to existing DHL Customers to build strong, multi-level relationships within the company to maintain existing DHL sales revenue as customers continue to trade</span></p><p class="MsoNoSpacing" lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-left: 0.5in; orphans: 2; text-indent: -0.25in; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Probe, question and understand completely the customers’ needs and requirements to understand where DHL’s service offering can add value to the customers’ business</span></p><p class="MsoNoSpacing" lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-left: 0.5in; orphans: 2; text-indent: -0.25in; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Identify potential and negotiate and persuade accordingly existing customers to maximize their use of DHL’s services to generate additional sales revenue from existing customers, in a profitable manner.</span></p><p class="MsoNoSpacing" lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-left: 0.5in; orphans: 2; text-indent: -0.25in; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Liaise with every department that is responsible for customers</span></p><p class="MsoNoSpacing" lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-left: 0.5in; orphans: 2; text-indent: -0.25in; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional (sales) profitable revenue from new customers</span></p><p class="MsoNoSpacing" lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-left: 0.5in; orphans: 2; text-indent: -0.25in; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Monitor credit issues and liaise with Customer Accounting Department and be aware of issues with no payment and take action where necessary to ensure Outstanding money is collected</span></p><p class="MsoNoSpacing" lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-left: 0.5in; orphans: 2; text-indent: -0.25in; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Update and maintain call details on COMET, ensure appropriate IBS forms</span></p><p class="MsoNoSpacing" lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-left: 0.5in; orphans: 2; text-indent: -0.25in; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >are updated so that all information is accessible for future reference and monitoring</span></p><p class="MsoNoSpacing" lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-left: 0.5in; orphans: 2; text-indent: -0.25in; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently</span></p><p class="MsoNoSpacing" lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-left: 0.5in; orphans: 2; text-indent: -0.25in; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Analyze figures and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues</span></p><p class="MsoNoSpacing" lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span ></span></strong></p><p class="MsoNoSpacing" lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span ></span></strong></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >Your Profile:</span></strong><span ></span></p><ul lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><li><span >Key capabilities: Problem Solving, Customer Orientation, Planning and Organizing, Decision Making, Results Orientation, Teamwork, Accountability, Communication Skills, Self-Management and Attention to Detail.</span></li><li><span >Excellent verbal communication skills and interpersonal style</span></li><li><span >Excellent personal presentation, grooming and hygiene</span></li><li><span >Excellent organizational skills, including ability to priorities workload</span></li><li><span >Ability to effectively contribute as a team member as part of a busy team</span></li><li><span >Proven ability to work under pressure in a fast paced, time sensitive environment</span></li><li><span >Demonstrated ability to use initiative/judgement to solve job related issues</span></li><li><span >Telephone / Sales experience in a multi-national company with customer interface experience essential.</span></li><li><span >1 to 2 years of DHL experience (if transferred within)</span></li><li><span >Good command of English language; Arabic an advantage.</span></li><li><span >Excellent PC skills (MS Word & Excel)</span></li><li><span >Numerically literate</span></li><li><span >Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services.</span></li><li><span >Professional Telephone Behavior</span></li><li><span >Customer Services attitude (controlled temperament)</span></li><li><span >Dedicated, Hardworking and Enthusiastic</span></li><li><span >Flexible and prepared to work long hours</span></li><li><span >Reliable</span></li></ul><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ></span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >Our Offer:</span></strong></p><p class="MsoNoSpacing" lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-left: 0.5in; orphans: 2; text-indent: -0.25in; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Strong career support in an international environment.</span></p><p class="MsoNoSpacing" lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-left: 0.5in; orphans: 2; text-indent: -0.25in; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Great culture and colleagues.</span></p><p class="MsoNoSpacing" lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-left: 0.5in; orphans: 2; text-indent: -0.25in; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Multifarious benefit programm.</span></p><p class="MsoNoSpacing" lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ></span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span >Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span > </span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >We look forward to receiving your application!</span></strong></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 3.75pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span > </span></p><br class="Apple-interchange-newline"></div><br></div>
DHL
Saudi - Eastern Province
<div><div ><p ><font color="#ff0000" face="Delivery, sans-serif"><strong>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</strong></font></p><p ><font color="#ff0000" face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif">Would you like to become part of the world's most international company in the world?</font><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p ><font face="Delivery, sans-serif">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express </font></p><p ><font face="Delivery, sans-serif">Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</font></p><p ><font face="Delivery, sans-serif"><strong><font color="#ff0000"><br></font></strong></font></p><p ><font face="Delivery, sans-serif"><strong><font color="#ff0000">Overall Role Purpose </font> </strong></font></p><p ><font face="Delivery, sans-serif">Drive and facilitate the achievement of service excellence via the adoption of best demonstrated practices through improvement programmes and identify process gaps to create a more seamless operations whilst managing counselling and coaching activities aimed at reinforcing strengths and bridging weaknesses in the different sections of the CS Dept.</font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><br></font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><strong>Your Tasks:</strong></font></p><p ><font face="Delivery, sans-serif"><u>Customer Service Senior Management (CS Section Managers)</u></font></p><p ><font face="Delivery, sans-serif">• Ensure relevant skills and competencies in each customer service section are up to date and CS personnel are effectively trained to an acceptable standard to achieve service excellence. </font></p><p ><font face="Delivery, sans-serif">• Work with the CS Section managers to provide coaching and training to customer service staff with the objective of upgrading their skills level</font></p><p ><font face="Delivery, sans-serif">• Assist the CS Section managers in the administration and monitoring of the quality.</font></p><p ><font face="Delivery, sans-serif">• Support in conducting audits in the function to ensure the achievement and maintenance of service quality and Centre of excellence (COE) objectives.</font></p><p ><font face="Delivery, sans-serif">• Work closely with the CS Manager and CS Section managers on career progression planning for CS personnel. </font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif"><u>Regional Office and Subfunction Managers</u></font></p><p ><font face="Delivery, sans-serif">• Work closely with RO’s Customer Service & Support Manager to implement regionally driven projects and initiatives in the country and identify areas or processes for service improvement and recommend specific CS-related improvement actions.</font></p><p ><font face="Delivery, sans-serif">• Collaborate with RO to deploy a Mystery Shopper programme to drive Service Excellence based on independent assessments of service quality and benchmark against competitor performance in areas of the service delivery. </font></p><p ><font face="Delivery, sans-serif">• Ensure the analysis of service incidents and failures is carried out to surface trends in service gaps and process weaknesses in the Customer Service Dept or other interfacing functional departments (e.g. Hub, Gateway, Network, Contractors, etc.) that may impact service excellence </font></p><p ><font face="Delivery, sans-serif">• Work closely with CS Functional managers and supervisors to define post-training evaluation and coaching techniques to gauge training effectiveness, recommend changes where appropriate and identify strengths for reinforcement and weaknesses for further training.</font></p><p ><font face="Delivery, sans-serif">• Collaborate with RO, First Choice & Cross Functional team to improve customer experience with the feedback received through different channels i.e. VOICE. Derive efficiency initiatives through feedbacks received from customers. </font></p><p ><font face="Delivery, sans-serif">• Work with HR T&D Manager to ensure appropriate external programs are planned for CS. </font></p><p ><font face="Delivery, sans-serif"><u><br></u></font></p><p ><font face="Delivery, sans-serif"><u>Training & Development Function</u></font></p><p ><font face="Delivery, sans-serif">• Conduct skills verification (tests) to ensure that relevant CS skills and competencies are current and effectively trained.</font></p><p ><font face="Delivery, sans-serif">• Ensure effective use of Workforce Management tool to produce and manage rosters, that provide optimum resources to cater to the incoming call volumes, ensure 24 hour cover including public holidays, annual leave, pending off, etc. and reduce / manage overtime down to a minimum without compromising the service promise.</font></p><p ><font face="Delivery, sans-serif">• Plan, design and develop training programs and materials (including Train-the-Trainer Training for CS Managers/Supervisors) or source external training to support outstanding Customer Service standards.</font></p><p ><font face="Delivery, sans-serif">• Ensure post-implementation review of processes and analysis of data is carried out to gauge – where applicable and feasible – the effectiveness of implemented programs.</font></p><p ><font face="Delivery, sans-serif">• Develop appropriate performance metrics for the evaluation of customer contact skills and competencies, which will facilitate the identification of CS-related training needs gaps.</font></p><p ><font face="Delivery, sans-serif">• Develop, maintain and update a comprehensive and effective internal training programme aligned to the CS department’s and company’s training objectives </font></p><p ><font face="Delivery, sans-serif">• Lead and provide clear objectives for the CS analyst in assigned tasks to facilitate the achievement of CSD departmental goals</font></p><p ><font face="Delivery, sans-serif">• Evaluate external training consultants on appropriate training for CS staff</font></p><p ><font face="Delivery, sans-serif">• Perform scheduled call monitoring and service audits to (via various contact media in the Customer Contact Centre) that CS personnel are continually working towards delighting customers through consistent and excellent service standards.</font></p><p ><font face="Delivery, sans-serif">• Coordinate and roll-out a specified number of CS Frontline Training for new recruits yearly</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif"><u>Strategic Planning for Customer Service Development and Budget Compliance </u></font></p><p ><font face="Delivery, sans-serif">? Prepare the CS Training and Development Plan per AOP requirements and ensure the training and development needs of CS personnel reflect business imperatives.</font></p><p ><font face="Delivery, sans-serif">• Ensure that budgeted training man-days are met in accordance with overall organisation plan and schedule</font></p><p ><font face="Delivery, sans-serif">• Identify benchmarking exercises against competitor / cross-industry / network customer contact centres for CS Analyst to carry out such exercises to surface best demonstrated practices and explore the viability of implementing these with a cost-benefit analysis and a business case justification. </font></p><p ><font face="Delivery, sans-serif">• Implementation of corrective and preventive actions to pre-empt recurrence in line with the focus on achievement of service excellence to customers.</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif"><u>Information Management</u></font></p><p ><font face="Delivery, sans-serif">• Guide on the construction of a database on employee training for the CS department and ensure that training records are maintained and updated promptly with a monthly summary report submitted to the CS Manager.</font></p><p ><font face="Delivery, sans-serif">• Ensure that CS Analyst maintain and update documented work procedures and instructions to reflect the latest and accurate information and that current practice reflect specified procedures.</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><strong>Your Profile:</strong></font></p><p ><font face="Delivery, sans-serif">• Presentation skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Facilitation and training skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Customer-facing and interaction skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Software skills (Word, Excel, PowerPoint, etc.) (excellent)</font></p><p ><font face="Delivery, sans-serif">• Software skills (Customer Contact Centre systems, e.g. ACD, PABX, CRM, CTI, IVR, Workforce Management Systems, Quality Monitoring Systems, etc.) (good working knowledge)</font></p><p ><font face="Delivery, sans-serif">• Software skills (MS Power tools, DHL Systems) (preferable)</font></p><p ><font face="Delivery, sans-serif">• Communication skills, spoken and written (excellent)</font></p><p ><font face="Delivery, sans-serif">• Negotiation and interpersonal skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Leadership skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Analytical, organizational and motivational skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Project Management skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• People Management skills (excellent)</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><strong>Our Offer:</strong></font></p><p ><font face="Delivery, sans-serif">• Strong career support in an international environment.</font></p><p ><font face="Delivery, sans-serif">• Great culture and colleagues.</font></p><p ><font face="Delivery, sans-serif">• Multifarious benefit programm.</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif">Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</font></p><p ><font face="Delivery, sans-serif"> </font></p><p ><font face="Delivery, sans-serif">We look forward to receiving your application!</font></p><p ><font face="Delivery, sans-serif"> </font></p><div><font face="Delivery, sans-serif"><br></font></div></div></div>
Johns Hopkins Aramco Healthcare
Saudi - Eastern Province
<p>Job Code <strong>PHONE_NUMBER1</strong></p><p>Basic Function Administers the activities of the assigned division/department, assuming 24-hour responsibility for overall assessment, planning implementation and evaluation of patient care. In cooperation with the Chief Nursing Officer (CNO) and other department Directors/Senior Directors, supports Johns Hopkins Aramco Healthcare (JHAH) Mission and Vision. Promotes practice standards, policies and procedures whilst providing overall guidance and direction for the respective division/department.</p><p>Scope Incumbent has administrative and functional authority to manage the assigned division/department, leading managers and support personnel, to resolve all matters within established authority limits and to keep the CNO informed of unusual developments.</p><p>Principal Contacts</p><p>INTERNAL: Daily contact with Managers, Nursing Shift Coordinator, Case Coordinator Group, Social Workers, Medical Customer Services Network, Pharmacists, Rehabilitation Staff, patients and family members, Clinicians on all levels, and other JHAH health care personnel involved in care of the patient.</p><p>EXTERNAL: Frequent contact with departments responsible for concerns relating to employees, patients and families (i.e., JHAH Human Resources (HR), JHAH Government Affairs).</p><p>Principal Duties</p><ul><li>Performs all the duties for the Associate Program Coordinator plus the following.</li><li>Participates with the CNO and other department Directors/Senior Directors, in the ongoing review of the organization's mission, strategic plans, and policies.</li><li>Participates with the CNO and other department Directors/Senior Directors, in the development and implementation of the mechanisms that support, foster, and encourage collaboration between other members of the multidisciplinary health care team towards continuous quality improvement of patient care services and delivery.</li><li>Collaborates with CNO and other department Directors/Senior Directors, in developing the Nursing and Clinical Services Business & Operating plans.</li><li>Collaborates with the CNO in developing, preparing and monitoring the personnel, supply and equipment budgets in collaboration with the staff and support department directors.</li><li>Develops measures and monitors department/division operational performance metrics inclusive of LOS, overtime costs, vacancy and turnover rates.</li><li>Participates in the development of standards of recruitment for nursing & clinical services personnel</li><li>Maintains current knowledge of and ensures compliance with all regulatory and professional standards of care which includes Central Board for Accreditation of Health Care Institutions (CBAHI), Joint Commission International (JCI), Institute Health for Health Care Improvement, (IHI) etc.</li><li>Utilizes results from QI data collection to improve patient care outcomes</li><li>Corrective action plans to ensure that quality of care is embedded into clinical practice on an ongoing basis promoting the Quality improvement (QI) program within the Department.</li><li>Provides opportunities for staff development through in-service, continuing education or other programs and recommends for management approval, out-of-Kingdom training assignments</li><li>Participates in the planning of and coordinates the assigned Department s nursing program for the response to catastrophic disasters within the framework of overall Medical Services programs, policies and procedures.</li><li>Uses findings from patient satisfaction surveys and with input from staff, to establish unit based customer services agenda.</li><li>In collaboration with the CNO, develops an effective plan for delivery of care within the assigned division/department.</li><li>Serves on or appoints division/department representatives to various intra-organizational and departmental committees, study groups and special projects teams.</li><li>Directs, guides, and assists Nursing Shift Coordinators and Unit s Mangers in planning, organizing, coordinating, supervising, controlling and evaluating hospital service activities.</li></ul><p>Principal Duties (cont'd)</p><ul><li>Performs other miscellaneous related duties as requested by the CNO.</li><li>Is able to identify, at least one potential successor to the Director s role.</li><li>Promotes a level of professionalism within the division/department. Motivates academic pursuit and continuing education on the part of staff by establishing and meeting service based professional certification goals.</li><li>Promotes empowerment of staff by utilizing collaborative approaches and new ideas.</li><li>Leads and designs new initiatives and research program within area of expertise.</li><li>Contributes to organization culture of quality and safety.</li><li>Demonstrates, facilitates and advocates Evidence Based Practice.</li><li>Develops and executes departmental objectives and business plans guided by entity/enterprise business plans and contributes to the development of business strategies for the division/department or services line</li><li>Guided by organizational and entity objectives and plans</li><li>Manages managers and/or professional/clinical employees</li><li>Works collaboratively across departments.</li><li>Applies broad industry and business or clinical awareness to manage risk and drive financial and operational performance across departments</li><li>Independently resolves complex technical and operational problems</li><li>Identifies, evaluates, and recommends resolutions for highly complex or unusual business problems, applying advance analytical thought and judgment</li><li>Assesses and forecasts resource needs across division/department and allocates resources/budgets to ensure objectives are met</li><li>Focuses predominantly on day-to-day operational activities, with planning activities generally focused on annual planning cycles</li><li>Responsible for development and management of budget for one or more related cost centers, often including multiple budgets across related functions</li><li>Makes significant expenditures within established parameters</li><li>Directs and implements revenue enhancing and/or cost-reduction measure</li><li>Manages subordinate managers and/or professional/technical employees</li><li>People management responsibilities include conducting performance appraisals, and managing people</li><li>Achieves work objectives primarily through impact/influence on others</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Nursing/Specialty and advanced training /certification in specialty.</li><li>Master degree in Nursing/Health/ Allied Health is required.</li><li>Doctorate Degree is preferred</li><li>11 years clinical experience post-registration with five years at an upper management level in an accredited general hospital of 350 beds or more capacity.</li><li>Expert in clinical knowledge of assigned specialty is required.</li><li>Current professional license</li><li>Proficiency in spoken and written English.</li><li>Must possess well developed decision making and leadership abilities as well as integrity, initiative and sound judgment.</li><li>Broad knowledge of nursing theory and practice</li><li>The ability to work effectively with others in a multidisciplinary group</li><li>Ability to develop, adapt and modify systems as indicated.</li><li>A sound knowledge of pertinent Company policies, procedures and practices.</li></ul>
Johns Hopkins Aramco Healthcare
Saudi - Eastern Province
<p>Administers the activities of the assigned division/department, assuming 24-hour responsibility for overall assessment, planning implementation and evaluation of patient care. In cooperation with the Chief Nursing Officer (CNO) and other department Directors/Senior Directors, supports Johns Hopkins Aramco Healthcare (JHAH) Mission and Vision. Promotes practice standards, policies and procedures whilst providing overall guidance and direction for the respective division/department.</p><p>Incumbent has administrative and functional authority to manage the assigned division/department, leading managers and support personnel, to resolve all matters within established authority limits and to keep the CNO informed of unusual developments.</p><p><strong>INTERNAL:</strong> Daily contact with Managers, Nursing Shift Coordinator, Case Coordinator Group, Social Workers, Medical Customer Services Network, Pharmacists, Rehabilitation Staff, patients and family members, Clinicians on all levels, and other JHAH health care personnel involved in care of the patient.</p><p><strong>EXTERNAL:</strong> Frequent contact with departments responsible for concerns relating to employees, patients and families (i.e., JHAH Human Resources (HR), JHAH Government Affairs).</p><p><strong>Principal Duties</strong></p><ul><li>Performs all the duties for the Associate Program Coordinator plus the following.</li><li>Participates with the CNO and other department Directors/Senior Directors, in the ongoing review of the organization's mission, strategic plans, and policies.</li><li>Participates with the CNO and other department Directors/Senior Directors, in the development and implementation of the mechanisms that support, foster, and encourage collaboration between other members of the multidisciplinary health care team towards continuous quality improvement of patient care services and delivery.</li><li>Collaborates with CNO and other department Directors/Senior Directors, in developing the Nursing and Clinical Services Business & Operating plans.</li><li>Collaborates with the CNO in developing, preparing and monitoring the personnel, supply and equipment budgets in collaboration with the staff and support department directors.</li><li>Develops measures and monitors department/division operational performance metrics inclusive of LOS, overtime costs, vacancy and turnover rates.</li><li>Participates in the development of standards of recruitment for nursing & clinical services personnel</li><li>Maintains current knowledge of and ensures compliance with all regulatory and professional standards of care which includes Central Board for Accreditation of Health Care Institutions (CBAHI), Joint Commission International (JCI), Institute Health for Health Care Improvement, (IHI) etc.</li><li>Utilizes results from QI data collection to improve patient care outcomes</li><li>Corrective action plans to ensure that quality of care is embedded into clinical practice on an ongoing basis promoting the Quality improvement (QI) program within the Department.</li><li>Provides opportunities for staff development through in-service, continuing education or other programs and recommends for management approval, out-of-Kingdom training assignments</li><li>Participates in the planning of and coordinates the assigned Department s nursing program for the response to catastrophic disasters within the framework of overall Medical Services programs, policies and procedures.</li><li>Uses findings from patient satisfaction surveys and with input from staff, to establish unit based customer services agenda.</li><li>In collaboration with the CNO, develops an effective plan for delivery of care within the assigned division/department.</li><li>Serves on or appoints division/department representatives to various intra-organizational and departmental committees, study groups and special projects teams.</li><li>Directs, guides, and assists Nursing Shift Coordinators and Unit s Mangers in planning, organizing, coordinating, supervising, controlling and evaluating hospital service activities.</li></ul><p><strong>Principal Duties (cont'd)</strong></p><ul><li>Performs other miscellaneous related duties as requested by the CNO.</li><li>Is able to identify, at least one potential successor to the Director s role.</li><li>Promotes a level of professionalism within the division/department. Motivates academic pursuit and continuing education on the part of staff by establishing and meeting service based professional certification goals.</li><li>Promotes empowerment of staff by utilizing collaborative approaches and new ideas.</li><li>Leads and designs new initiatives and research program within area of expertise.</li><li>Contributes to organization culture of quality and safety.</li><li>Demonstrates, facilitates and advocates Evidence Based Practice.</li><li>Develops and executes departmental objectives and business plans guided by entity/enterprise business plans and contributes to the development of business strategies for the division/department or services line</li><li>Guided by organizational and entity objectives and plans</li><li>Manages managers and/or professional/clinical employees</li><li>Works collaboratively across departments.</li><li>Applies broad industry and business or clinical awareness to manage risk and drive financial and operational performance across departments</li><li>Independently resolves complex technical and operational problems</li><li>Identifies, evaluates, and recommends resolutions for highly complex or unusual business problems, applying advance analytical thought and judgment</li><li>Assesses and forecasts resource needs across division/department and allocates resources/budgets to ensure objectives are met</li><li>Focuses predominantly on day-to-day operational activities, with planning activities generally focused on annual planning cycles</li><li>Responsible for development and management of budget for one or more related cost centers, often including multiple budgets across related functions</li><li>Makes significant expenditures within established parameters</li><li>Directs and implements revenue enhancing and/or cost-reduction measure</li><li>Manages subordinate managers and/or professional/technical employees</li><li>People management responsibilities include conducting performance appraisals, and managing people</li><li>Achieves work objectives primarily through impact/influence on others</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's Degree in Nursing/Specialty and advanced training /certification in specialty. • Master degree in Nursing/Health/ Allied Health is required. • Doctorate Degree is preferred</p><p>11 years clinical experience post-registration with five years at an upper management level in an accredited general hospital of 350 beds or more capacity. • Expert in clinical knowledge of assigned specialty is required.</p><p>Current professional license • Proficiency in spoken and written English. • Must possess well developed decision making and leadership abilities as well as integrity, initiative and sound judgment. • Broad knowledge of nursing theory and practice • The ability to work effectively with others in a multidisciplinary group • Ability to develop, adapt and modify systems as indicated. • A sound knowledge of pertinent Company policies, procedures and practices.</p>