Medical Representative Jobs in Saudi

Accounts Receivable Specialist???? Riyadh, Saudi Arabia A leading healthcare organization is seeking an experienced Accounts Receivable Specialist to join its Finance Department. The successful candidate will be responsible for managing accounts receivable activities, insurance collections, customer account reconciliations, and ensuring timely collection of outstanding balances. Key Responsibilities• Manage and monitor accounts receivable and outstanding balances.• Follow up with insurance companies and clients regarding pending payments and collections.• Review, reconcile, and maintain customer and insurance accounts.• Prepare aging reports, collection reports, and receivable analyses.• Investigate and resolve billing discrepancies and payment issues.• Coordinate with internal departments to ensure accurate invoicing and payment processing.• Record and maintain financial transactions within the ERP system.• Support month-end closing and reporting activities. Qualifications• Bachelor's degree in Accounting, Finance, or a related field.• Minimum 3 years of experience in Accounts Receivable.• Previous experience in hospitals, medical centers, or healthcare organizations is mandatory.• Strong experience handling medical insurance receivables, collections, and reimbursement processes.• Hands-on experience using ERP systems is required.• Proficiency in Microsoft Excel and financial reporting.• Strong analytical, communication, and organizational skills. Preferred• Experience within the Saudi healthcare sector.• Knowledge of healthcare insurance billing and collection processes.• Ability to work independently and manage multiple priorities effectively.

About Nestlé Waters & Premium Beverage<br><br>Nestlé Waters & Premium Beverages is a standalone, globally managed business within the Nestlé Group.<br><br>The company serves consumers in more than 100 markets with a portfolio of more than 35 brands, including S. Pellegrino, Perrier, Acqua Panna, Sanpellegrino Italian Sparkling Drinks, Maison Perrier, Buxton, Essentia, Levissima, La Vie and Nestlé Pure Life. Building on its heritage and expertise in waters, Nestlé Waters & Premium Beverages is focused on growth in premium and better‑for‑you beverages, creating value for consumers, customers and stakeholders.<br><br>Water stewardship is central to the business. Nestlé Waters & Premium Beverages is the only beverage company with all bottling sites certified to the Alliance for Water Stewardship (AWS) Standard. Additionally, the company has implemented around 70 water regeneration projects globally, as part of its ambition to protect and restore more water than it uses, working with local stakeholders and experts to identify shared water challenges and support solutions that build resilience and benefit communities and nature.<br><br>Position Snapshot<br><br>Position Title: Sales Representative - Modern Trade Location: Jeddah, Saudi Arabia Department: Sales Reports To: Sales Section Head - MTEmployment Type: Full-Time<br><br>Position Summary<br><br>This role focuses on achieving the sales targets in Modern Trade (MT) accounts by ensuring excellent execution of availability, visibility, pricing and promotions, While building strong customer relationships.<br><br>Tasks And Responsibilities<br><br>Ensure full product availability, including new product launches (NPL), across all assigned Modern Trade accounts. Prevent out-of-stock situations through effective replenishment and order management. Achieve assigned sales targets in volume, value, and distribution. Execute in-store activities, promotions, planograms, and visibility executions as per commercial guidelines. Collect and manage purchase orders and follow up to ensure timely and accurate uploaded at SAP system. Monitor and report competitor activities, including pricing, promotions, and product launches. Maintain an accurate and updated customer database and sales documentation. Prepare and submit regular performance reports (sales vs. targets, KPIs, market feedback). Identify business growth opportunities within assigned Modern Trade accounts. Drive on-time payment collection following approved credit terms. Ensure all sales activities comply with company policies, standards, and trade agreements. Uphold the company’s commitment to quality, safety, and ethical business practices during all field operations.<br><br>Requirements:<br><br>Bachelor’s degree in business administration, Marketing, or related field.+1 years of experience in in FMCG sales, preferably in Modern Trade. Excellent communication and relationship-building skills. Ability to analyze data and provide market insights. Valid driver’s license and willingness to travel within assigned region.<br><br>What We Offer At Nestlé<br><br>When you join Nestlé Waters, you become part of a team committed to excellence, integrity, and customer trust.<br><br>We value performance, collaboration, and continuous improvement empowering our people to deliver results that make a difference.<br><br>We Offer<br><br>Exciting opportunities to develop your career your way A culture of respect, with diversity, equity and inclusion at its core A dynamic international environment empowering you to learn, develop and grow The opportunity to represent globally trusted brands with local impact.<br><br>At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day.<br><br>Be a force for good. Join Nestlé and visit us on www.nestle.com.

JOB PURPOSE:<br>The Field Sales Representative operates as the frontliner for the Sales operations team in terms of ensuring timely sales orders, target achievements and fulfilling the operational fundamentals at store level. The FSR’s role is critical to drive sales and business consistency across all the key stores of the customers (retailers)<br>DUTIES AND RESPONSIBILITIES:<br>1) Sales & Customer Management• Action and achieve the monthly sales targets reflected by customer and city across the defined range• Ensure the timely regular orders by customer are initiated as per the process to avoid delays in invoicing and supply• Coordinate and closely follow up on the promo order quantities to ensure that the promotions are invoiced/ executed as per the weekly plans• Drive and execute the weekly store visit journey plan to coordinate customer needs and follow progress at store level• Align on the minimum/maximum ordering bracket by SKU to ensure sufficient stock are allocated to each store to avoid out of stocks• Work closely and drive business relationships with the category and store managers to drive a stronger operational alignment on the brands<br>2) Execution & Trade Activity Follow Up• Ensure the business fundamentals (availability, visibility, pricing & promotions) are implemented across the visited stores as per the principles• Align with the store category managers on all upcoming activities to confirm full coordination between head office and store level to avoid any gaps that would lead to missed opportunities• Drive and ensure the timely implementation of the weekly promotions (both on flyer and instore) while reporting to management any issues to action urgently• Collaborate on daily basis with the merchandising team about store progress and gaps to be fixed to ensure 100% implementation of the trade execution guidelines (especially on availability, home shelf placement & off shelf displays)• Accountable to align with the agency field team in periods of Activations to ensure the store is well prepared to drive the needed ROI during & post activity<br>3) Trade and Competition Reporting• Report new customer store openings with their details to include them withing the customer data base and weekly coverage for sales & store visits• Report any store closures to ensure that they are removed from the database and respective journey plan visits/coverage• Share primary feedback on implemented promotions across the key stores to assess the implemented plans and recommend action(s) at outlet level to enhance performance• Report key initiatives implemented by competition in terms of special discounts, thematic displays, new launches, etc.. for internal assessment and reflection of the Customer Marketing and Sales teams• Consolidate and share feedback related to customers in terms of planned events, launches, expansions, etc..for consideration during planning process<br><br>EDUCATION & EXPERIENCE REQUIREMENTS:<br>Professional Background: A minimum of 3 years of sales experience in a similar role Proven experience in achieving Sales targets and driving regional growth in Key Accounts Exposure to instore promotions and trade activities (regular & seasonal)<br>Mindset Highly curious and willing to learn in an entrepreneurial scope Passionate and has the drive to growth individually and with a team Ownership mindset; proactive in identifying problems and solving them Ability to simplify complexity and communicate clearly<br>Functional Competencies Customer centricity - acts with customers in mind; establishes and maintains effective relationships with key stakeholders and gains their trust and respect Team player though managing expectations and driving alignments towards set objectives Negotiation skills – proven ability to secure and execute customer plans at store level (with category & store managers)

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Do you want to make a difference in the world and contribute to a sustainable future?</b></p><br><br>We believe we can develop the technology and gain the know-how to make a difference. It’s a big responsibility, and we are committed to making an impactful positive change. We need your skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials and technology needed for a better future.<br>Come see the FLSmidth difference.<p><b>Your responsibilities:</b></p><br><p>As a Customer Relations Representative, you will:</p><br><ul><li>Serve as the primary point of contact for supply between FLS and designated strategic customers, ensuring all service expectations are met or exceeded.</li><li>Lead frequent onsite meetings with customers to gather feedback, present and review KPIs and SLAs, identify issues, and drive collaborative solutions.</li><li>Actively capture and integrate customer feedback, operational insights, and performance data into internal demand planning and execution processes.</li><li>Coordinate closely with cross-functional teams—Sales, Repairs, Field Services and Supply Chain— highlight gaps in service delivery and drive continuous improvement.</li><li>Act as the "glue" between customer expectations and internal operations, translating insights into tangible performance improvements.</li><li>Maintain contractual obligations and risks and ensure that both parties fulfill their commitments and maximize the value of agreements.</li><li>Drive forecast accuracy by analysing demand trends, onsite stock levels, customer parts consumption, and aligning this data with contractual agreements such as: Forecast Purchase Agreements (FPAs), Consignment Agreements, Stocking Agreements.</li><li>Present service metrics and insights to customers during regular reviews, ensuring transparency, accountability, and continuous improvement.</li><li>Contribute to internal operational planning and strategy development by representing the customer perspective.</li></ul><p><b>Key Skills &amp; Competencies</b></p><br><ul><li>Relationship Management: Proven ability to build and maintain strong, trust-based relationships with stakeholders at all organizational levels.</li><li>Communication: Skilled in capturing, documenting, and conveying customer insights and requirements both verbally and in writing.</li><li>Analytical Thinking: Capable of interpreting operational and forecast data to improve accuracy and drive performance.</li><li>Cross-Functional Coordination: Ability to align internal stakeholders around customer objectives and manage complex service delivery networks.</li><li>Performance Management: Experience tracking and improving KPIs and SLAs to drive operational excellence.</li><li>Problem Solving: Proactive issue resolution with a customer-centric mindset.</li><li>Presentation Skills: Confidently lead business reviews, present findings, and recommend improvements to customer leadership and internal teams.</li><li>Industry Knowledge: Understanding mineral processing and mining operations.</li><li>Contracts Management: Oversee agreements with Sales throughout their entire lifecycle, from creation and negotiation to execution, monitoring, and eventual renewal or termination.<br>&nbsp;</li></ul><p><b>What you bring:</b></p><br><ul><li>Degree in business, Engineering, Supply Chain Management, Contracts Management, or related field and or</li><li>3–5 years of customer-facing experience in a B2B operational or supply chain role (mining or heavy industry experience preferred).</li><li>Strong proficiency in Microsoft Excel, PowerPoint, and data visualization/reporting tools.</li><li>Familiarity with PDM, ERP and CRM systems</li></ul><p><b>What we offer </b></p><br><p>As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply – the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photograph from your application materials.<br>Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.<br>All suitable candidates shall be subject to a personal suitability check which shall include but not be limited to a criminal record check, citizenship check, qualification verification and employment verification.</p><br><p><b>About FLSmidth</b></p><br><p><br>FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining industry – for more information please visit FLSmidth.com/careers</p><br><p><br>All applications are to be done via Workday.</p><br><p><span>We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.</span></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

WE ARE HIRING : Specialist & Consultant Doctors <br>We are recruiting Specialist and Consultant Doctors across multiple specialties for leading healthcare institutions in the Kingdom of Saudi Arabia.<br>???? Location: Kingdom of Saudi Arabia???? Employment Type: Long-Term Contract<br>Open Specialties :<br>Plastic Surgery Emergency Medicine Intensive Care (ICU) Anesthesiology Cardiology Neurology Neurosurgery Obstetrics & Gynecology Pediatrics Pediatric cardiology Pediatric hematology Pediatric neurology Dermatology Diagnostic Radiology ENT (Otolaryngology) Ophthalmology Urology Psychiatry Gastroenterology Endocrinology Nephrology Oncology<br>What We Offer✨ Highly competitive tax-free salary✨ Full relocation package (visa, housing, transportation)✨ Annual air tickets for the doctor & family✨ Family medical insurance✨ Malpractice insurance & licensing assistance✨ Long-term career opportunities with leading hospitals✨ Fast-track recruitment and onboarding<br>How to Apply Apply directly via Linked In or send your updated CV to:???? wassim@internationalskills.fi

We are seeking a high-energy, driven Business Development Representative (BDR) to join our growing EMEA team. This role is ideal for a proactive hunter — someone who excels at both cold and warm outreach, creative prospecting, and engaging B2B high-tech decision-makers. You’ll play a key role in generating qualified pipeline by executing multi-channel outbound strategies and collaborating closely with the Middle East & Africa (MEA) Marketing and Sales teams.<br>What You will Do: Own inbound and outbound prospecting efforts through cold and warm calling, emailing, social outreach, and account-based strategies. Generate high-quality opportunities (SLQs) and schedule qualified meetings for your Client Executives Conduct detailed and meaningful discovery conversations with prospects to uncover prospect pain points and align our client’s vision to business needs through MEDDIC (B2B qualification methodology) Research target accounts to personalize outreach and identify high-tech key decision-makers and influencers. Maintain accurate activity tracking and data management in CRM systems (e.g., Salesforce) and sales engagement tools (e.g. Salesloft, ORUM). Collaborate weekly with the MEA and Global Marketing Teams to refine messaging, campaigns, and follow-up strategies. Participate in weekly local marketing interlock meetings to review campaign results, discuss trends, and provide actionable insights and feedback that help optimize marketing strategies and improve overall performance. Maintain regular touchpoints with local Sales teams to understand the outcome of generated opportunities and drive continuous quality improvements. Work consistently toward monthly outreach, meeting and pipeline goals while helping the wider team succeed.<br>The Attitude That Will Make You Successful: A pro-active, hands-on mindset A genuine team attitude. You communicate openly, share ideas, ask for help when needed, and readily support others. A strong desire to learn and to succeed, combined with the discipline to stay consistent and follow through on commitments. Resilience and optimism. You handle setbacks constructively, learn quickly, and keep moving forward. Curiosity and coachability. You welcome feedback, challenge yourself, and actively develop your skills. Ownership and independence. You can manage priorities confidently while remaining closely connected to the team.<br>What You Bring: 1–3 years of experience in outbound business development, sales development, or a similar role Proven success in prospecting and breaking into net new accounts using creative, multi-channel outreach. Competitive goal-oriented mindset and pro-active attitude with a strong desire to succeed. Excellent written and verbal communication skills. Adaptable and comfortable navigating ambiguity in a fast-paced, evolving high tech sales environment. Experience with CRM and sales engagement tools such as e.g. Salesforce, Salesloft, Drift and Zoom Info,Self-starter with strong time management, organizational, and prioritization skills. A solid interest in technology and the ability to understand prospect priorities in the B2B technology market Applicants must have business level English and fluent or native Arabic. Any other language is a plus.<br>Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, direct mail, and contact center. From visionary thinking to tactical execution Harte Hanks delivers smarter customer interactions for some of the world’s leading brands.<br>At Harte Hanks, we believe in creating a workplace where everyone has an equal chance to succeed, no matter their race, colour, religion, age, gender, nationality, disability, sexual orientation, gender identity and expression, veteran status, or any other protected characteristics. We embrace diversity and inclusivity, and we encourage you to showcase your individual strengths and experiences. Let's unleash your skills and expertise and make a positive impact together.<br>We appreciate the interest of all applicants; however, only candidates who meet the required qualifications and experience will be contacted for further consideration.

General Job Information<br><br>Department: Sports & Wellness / Service Line Operations Location: Riyadh, KSA<br><br>Role Summary<br><br>The Sports Center Service Medical Director is responsible for leading a defined service line within the Sports Center, such as rehabilitation, sports medicine, performance, fitness, wellness, or another specialized offering. The role owns the strategy, operations, financial performance, service quality, customer outcomes, and team capability of the assigned service line.<br><br>Key Responsibilities<br><br> Service Line Strategy & Growth Leadership Define and execute the strategy for the assigned service line in alignment with the Sports Center and QHC strategy. Identify service expansion opportunities, new programs, and innovation areas. Develop annual service line plans, operating models, and growth initiatives. Support business cases for new services, equipment, partnerships, and capability investments. Position the service line as a high-quality, differentiated offering within the Sports Center ecosystem. End-to-End Operational Ownership Own day-to-day operations of the assigned service line, ensuring efficient, safe, and high-quality delivery. Manage service workflows, patient/client pathways, scheduling, capacity, resource allocation, and throughput. Ensure effective coordination with other service lines including sports, rehab, performance, medical clinics, and customer service. Address operational bottlenecks and implement improvements to enhance flow and service efficiency. Ensure policies, procedures, and operating standards are consistently implemented. Financial Accountability & Commercial Performance Manage the service line budget, cost control, revenue targets, and financial performance. Monitor revenue, utilization, productivity, profitability, and cost-per-service metrics. Develop pricing recommendations, packages, and service bundles in collaboration with Finance and Commercial teams. Identify opportunities to improve revenue, reduce waste, and enhance resource productivity. Support payer, coding, costing, and revenue cycle requirements related to the service line. Quality, Outcomes & Service Standards Ensure the service line operates in line with clinical, technical, safety, and quality standards. Monitor outcomes, service quality, customer satisfaction, complaints, and incident reports. Lead corrective actions and continuous improvement initiatives. Support internal audits, quality reviews, and compliance requirements. Establish performance standards and ensure consistent delivery across teams. Stakeholder & Cross-Functional Collaboration Collaborate with physicians, therapists, trainers, operations, marketing, finance, HR, and quality teams. Work with Marketing to promote service offerings, campaigns, programs, and events. Coordinate with the Administrative Director on scheduling, facility readiness, procurement, and logistics. Build relationships with external partners relevant to the service line, including clubs, federations, schools, universities, and healthcare entities. Represent the service line in leadership forums and performance reviews. Team Leadership & Capability Building Lead multidisciplinary teams within the assigned service line. Set performance expectations, monitor productivity, and address performance gaps. Support recruitment, onboarding, training, professional development, and succession planning. Build team capabilities in service excellence, technical standards, safety, and customer care. Foster a culture of collaboration, accountability, and continuous improvement. <br><br>Key Performance Matrix<br><br>Achieve service line revenue, profitability, and budget targets. Improve utilization, productivity, throughput, and capacity performance. Maintain high-quality clinical or service outcomes. Improve customer satisfaction and reduce complaints or escalations. Ensure compliance with service standards, safety requirements, and audit expectations. Develop and launch new programs or service enhancements. Build a high-performing and engaged service line team. <br><br>Qualifications<br><br>Bachelor's degree in Sports Science, Healthcare Administration, Physiotherapy, Rehabilitation, Business Administration, Medical Science, or related field. Master's degree in Healthcare Management, Sports Management, Business Administration, or related field is preferred. 12+ years of experience in sports, rehabilitation, clinical operations, wellness, fitness, or performance service environments. Experience managing service line performance, budgets, teams, and operational KPIs. Strong understanding of customer experience, service delivery models, clinical/technical standards, and revenue performance. <br><br>Core Competencies<br><br>Service Line Strategy Operational Leadership Financial & Commercial Management Clinical / Technical Service Oversight Customer Experience Management Resource Optimization Quality & Compliance Cross-Functional Collaboration Team Leadership Continuous Improvement Data-Driven Decision Making

General Job Information<br><br>Department: Sports & Wellness / Service Line Operations Location: Riyadh, KSA<br><br>Role Summary<br><br>The Sports Center Service Medical Director is responsible for leading a defined service line within the Sports Center, such as rehabilitation, sports medicine, performance, fitness, wellness, or another specialized offering. The role owns the strategy, operations, financial performance, service quality, customer outcomes, and team capability of the assigned service line.<br><br>Key Responsibilities<br><br> Service Line Strategy & Growth Leadership Define and execute the strategy for the assigned service line in alignment with the Sports Center and QHC strategy. Identify service expansion opportunities, new programs, and innovation areas. Develop annual service line plans, operating models, and growth initiatives. Support business cases for new services, equipment, partnerships, and capability investments. Position the service line as a high-quality, differentiated offering within the Sports Center ecosystem. End-to-End Operational Ownership Own day-to-day operations of the assigned service line, ensuring efficient, safe, and high-quality delivery. Manage service workflows, patient/client pathways, scheduling, capacity, resource allocation, and throughput. Ensure effective coordination with other service lines including sports, rehab, performance, medical clinics, and customer service. Address operational bottlenecks and implement improvements to enhance flow and service efficiency. Ensure policies, procedures, and operating standards are consistently implemented. Financial Accountability & Commercial Performance Manage the service line budget, cost control, revenue targets, and financial performance. Monitor revenue, utilization, productivity, profitability, and cost-per-service metrics. Develop pricing recommendations, packages, and service bundles in collaboration with Finance and Commercial teams. Identify opportunities to improve revenue, reduce waste, and enhance resource productivity. Support payer, coding, costing, and revenue cycle requirements related to the service line. Quality, Outcomes & Service Standards Ensure the service line operates in line with clinical, technical, safety, and quality standards. Monitor outcomes, service quality, customer satisfaction, complaints, and incident reports. Lead corrective actions and continuous improvement initiatives. Support internal audits, quality reviews, and compliance requirements. Establish performance standards and ensure consistent delivery across teams. Stakeholder & Cross-Functional Collaboration Collaborate with physicians, therapists, trainers, operations, marketing, finance, HR, and quality teams. Work with Marketing to promote service offerings, campaigns, programs, and events. Coordinate with the Administrative Director on scheduling, facility readiness, procurement, and logistics. Build relationships with external partners relevant to the service line, including clubs, federations, schools, universities, and healthcare entities. Represent the service line in leadership forums and performance reviews. Team Leadership & Capability Building Lead multidisciplinary teams within the assigned service line. Set performance expectations, monitor productivity, and address performance gaps. Support recruitment, onboarding, training, professional development, and succession planning. Build team capabilities in service excellence, technical standards, safety, and customer care. Foster a culture of collaboration, accountability, and continuous improvement. <br><br>Key Performance Matrix<br><br>Achieve service line revenue, profitability, and budget targets. Improve utilization, productivity, throughput, and capacity performance. Maintain high-quality clinical or service outcomes. Improve customer satisfaction and reduce complaints or escalations. Ensure compliance with service standards, safety requirements, and audit expectations. Develop and launch new programs or service enhancements. Build a high-performing and engaged service line team. <br><br>Qualifications<br><br>Bachelor's degree in Sports Science, Healthcare Administration, Physiotherapy, Rehabilitation, Business Administration, Medical Science, or related field. Master's degree in Healthcare Management, Sports Management, Business Administration, or related field is preferred. 12+ years of experience in sports, rehabilitation, clinical operations, wellness, fitness, or performance service environments. Experience managing service line performance, budgets, teams, and operational KPIs. Strong understanding of customer experience, service delivery models, clinical/technical standards, and revenue performance. <br><br>Core Competencies<br><br>Service Line Strategy Operational Leadership Financial & Commercial Management Clinical / Technical Service Oversight Customer Experience Management Resource Optimization Quality & Compliance Cross-Functional Collaboration Team Leadership Continuous Improvement Data-Driven Decision Making

General Job Information<br><br>Department: Sports & Wellness / Service Line Operations Location: Riyadh, KSA<br><br>Role Summary<br><br>The Sports Center Service Medical Director is responsible for leading a defined service line within the Sports Center, such as rehabilitation, sports medicine, performance, fitness, wellness, or another specialized offering. The role owns the strategy, operations, financial performance, service quality, customer outcomes, and team capability of the assigned service line.<br><br>Key Responsibilities<br><br> Service Line Strategy & Growth Leadership Define and execute the strategy for the assigned service line in alignment with the Sports Center and QHC strategy. Identify service expansion opportunities, new programs, and innovation areas. Develop annual service line plans, operating models, and growth initiatives. Support business cases for new services, equipment, partnerships, and capability investments. Position the service line as a high-quality, differentiated offering within the Sports Center ecosystem. End-to-End Operational Ownership Own day-to-day operations of the assigned service line, ensuring efficient, safe, and high-quality delivery. Manage service workflows, patient/client pathways, scheduling, capacity, resource allocation, and throughput. Ensure effective coordination with other service lines including sports, rehab, performance, medical clinics, and customer service. Address operational bottlenecks and implement improvements to enhance flow and service efficiency. Ensure policies, procedures, and operating standards are consistently implemented. Financial Accountability & Commercial Performance Manage the service line budget, cost control, revenue targets, and financial performance. Monitor revenue, utilization, productivity, profitability, and cost-per-service metrics. Develop pricing recommendations, packages, and service bundles in collaboration with Finance and Commercial teams. Identify opportunities to improve revenue, reduce waste, and enhance resource productivity. Support payer, coding, costing, and revenue cycle requirements related to the service line. Quality, Outcomes & Service Standards Ensure the service line operates in line with clinical, technical, safety, and quality standards. Monitor outcomes, service quality, customer satisfaction, complaints, and incident reports. Lead corrective actions and continuous improvement initiatives. Support internal audits, quality reviews, and compliance requirements. Establish performance standards and ensure consistent delivery across teams. Stakeholder & Cross-Functional Collaboration Collaborate with physicians, therapists, trainers, operations, marketing, finance, HR, and quality teams. Work with Marketing to promote service offerings, campaigns, programs, and events. Coordinate with the Administrative Director on scheduling, facility readiness, procurement, and logistics. Build relationships with external partners relevant to the service line, including clubs, federations, schools, universities, and healthcare entities. Represent the service line in leadership forums and performance reviews. Team Leadership & Capability Building Lead multidisciplinary teams within the assigned service line. Set performance expectations, monitor productivity, and address performance gaps. Support recruitment, onboarding, training, professional development, and succession planning. Build team capabilities in service excellence, technical standards, safety, and customer care. Foster a culture of collaboration, accountability, and continuous improvement. <br><br>Key Performance Matrix<br><br>Achieve service line revenue, profitability, and budget targets. Improve utilization, productivity, throughput, and capacity performance. Maintain high-quality clinical or service outcomes. Improve customer satisfaction and reduce complaints or escalations. Ensure compliance with service standards, safety requirements, and audit expectations. Develop and launch new programs or service enhancements. Build a high-performing and engaged service line team. <br><br>Qualifications<br><br>Bachelor's degree in Sports Science, Healthcare Administration, Physiotherapy, Rehabilitation, Business Administration, Medical Science, or related field. Master's degree in Healthcare Management, Sports Management, Business Administration, or related field is preferred. 12+ years of experience in sports, rehabilitation, clinical operations, wellness, fitness, or performance service environments. Experience managing service line performance, budgets, teams, and operational KPIs. Strong understanding of customer experience, service delivery models, clinical/technical standards, and revenue performance. <br><br>Core Competencies<br><br>Service Line Strategy Operational Leadership Financial & Commercial Management Clinical / Technical Service Oversight Customer Experience Management Resource Optimization Quality & Compliance Cross-Functional Collaboration Team Leadership Continuous Improvement Data-Driven Decision Making

<p> <strong>POSITION SUMMARY</strong> </p> <p>The Medical Delegate is the frontline ambassador of Infant &amp; Follow-on Nutrition with Healthcare Professionals (HCPs) in Riyadh. The role is responsible for building and sustaining trusted, science-based relationships with paediatricians, nutritionists and clinic/hospital staff, driving ethical and compliant recommendation of HCPs, and executing the territory call plan to deliver share growth and coverage frequency targets when BF is not practised while strictly upholding the WHO Code and Nestl 's marketing policies.</p> <p> </p> <p> <strong>A DAY IN THE LIFE </strong> </p> <p> </p> <p> Execute the agreed HCP call cycle and segmentation plan across the assigned Riyadh territory, meeting call-rate, and frequency targets.</p> <p> Deliver accurate, compliant scientific detailing on nutritional science and product range to paediatricians and Healthcare staff.</p> <p> Build and maintain long-term, trust-based relationships with key HCPs and clinic/hospital gatekeepers.</p> <p> Identify and develop new HCP relationships and untapped accounts to expand our solutions presence in the territory.</p> <p> Close the loop on every HCP interaction scientific requests, follow-up questions, within agreed timelines.</p> <p> Log all calls, HCP data, and market intelligence in the CRM system accurately and on timely manner.</p> <p> Monitor competitor activity, HCP sentiment, and local market dynamics, and escalate insights to the MFM.</p> <p> Support and represent our products at approved scientific meetings, hospital events, and nurses'/HCP education activities.</p> <p> Strictly comply with the WHO Code, Nestl policy, and all local regulatory requirements in every HCPs interaction.</p> <p> Manage territory journey planning within policy.</p> <p> Participate in joint field visits with the MFM and act on coaching feedback to improve call quality.</p> <p> </p> <p> <strong>What will make you successful </strong> </p> <p> Bachelor's degree, preferably in Pharmacy, Medicine, Nursing, Nutrition, or a related life-science field.</p> <p> Prior experience in pharmaceutical, FMCG-health, or medical/nutrition field promotion is preferred.</p> <p> Fluent Arabic and good English (spoken and written) for HCP and internal reporting communication.</p> <p> Valid Saudi driving license (Own Car) and willingness to travel daily within the Riyadh territory and Riyadh remotes.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>The Business Development Representative is responsible for generating sales and growth initiatives within the territory/region of ABS Quality Evaluations Inc. This is a natural growth position for anybody seeking more senior roles in the Company.</span></p><br><p><span><strong>What You Will Do:</strong></span></p><br><ul> <li><span>Main objective is to sell ABS QE services using the strength of local affiliates’ business structure.</span></li> <li><span>Define and maintain target lists of prospect clients for accounts to be targeted in the region.&nbsp; Client prospecting in the target region.</span></li> <li><span>Develop a sales strategy for the region to achieve defined sales targets.</span></li> <li><span>Provides sales forecast data as well as other market and customer information for use in sales planning.</span></li> <li><span>Stays within expense budgets and observes Company sales policies.</span></li> <li><span>Produce local proposals for clients/prospects under ABS QE procedures and pricing guidelines.</span></li> <li><span>Actively follow up on all proposals and conduct client presentations where required.&nbsp;</span></li> <li><span>Provides support to operations as necessary to ensure customers are receiving appropriate service.</span></li> <li><span>Assists in collections as necessary.</span></li> <li><span>Communicates regularly with the Director of Business Development or Country Manager regarding opportunities, challenges, and any other business matters.</span></li> <li><span>Participates in special projects and teams as necessary to support the overall development of the business.</span></li> <li><span>Meets or exceeds delegated sales targets.</span></li></ul><p><span><strong>What You Will Need:</strong></span></p><br><p><span><u>Education and Experience</u></span></p><br><ul> <li><span>Bachelor's degree or recognized equivalent from an accredited university or equivalent business/quality-related experience.</span></li> <li><span>5 or more years of experience in the industry is preferred.</span></li></ul><p><span><strong>It Would Be Nice If You Had:</strong></span></p><br><p><span>Business experience in manufacturing and/or technical service industry.</span></p><br><p><span><u>Knowledge, Skills, and Abilities</u></span></p><br><ul> <li><span>Self-motivated professional with a track record of sales leadership.</span></li> <li><span>High energy professional with a commitment to succeed in sales and business development.</span></li> <li><span>Facile with computers, both in preparing presentations and communications and in working within ABS QE’s operating platforms.</span></li> <li><span>Familiarity with management systems is helpful.&nbsp; Otherwise, the ability to learn new areas quickly will be critical.</span></li> <li><span>Sensitive to multicultural environments.</span></li> <li><span>Excellent communicator both with customers and the sales team.</span></li> <li><span>Focus on the result; strong desire to achieve objectives despite challenges.</span></li> <li><span>Ability to develop a working knowledge of ABS Rules, Guides, statutory regulations, and related instructions, as well as the ABS Employee Safety Policy.&nbsp;</span></li></ul><p><span><strong><u>Reporting Relationships:</u></strong></span></p><br><p><span>Reports directly to the Director of Business Development or Country Manager of ABS Quality Evaluations Inc.</span></p><br><br>We set out more than 160 years ago to promote the security of life and property at sea and preserve the natural environment. Today, we remain true to our mission and continue to support organizations facing a rapidly evolving seascape of challenging regulations and new technologies. Through it all, we are anchored by a vision and mission that help our clients find clarity in uncertain times. <br><br> ABS is a global leader in marine and offshore classification and other innovative safety, quality, and environmental services. We’re at the forefront of supporting the global energy transition at sea, the application of remote and autonomous marine systems, cutting-edge technical solutions, and many more exciting advancements. Our commitment to safety, reliability, and efficiency is ever-present, guiding our clients to safer and more efficient operations. <br> <b>Equal Opportunity</b> <br> ABS Bureau is committed to the equal employment opportunity of its employees and prohibits discrimination against any employee or qualified applicant based on race, color, creed, religion, national origin, sex, gender identity, age, disability, marital status, sexual orientation, citizenship status or veteran status, or other non-work-related characteristics that may be protected under the law of the Federal Government or specific state employment laws. <br><b>Notice</b><br> ABS and Affiliated Companies (ABS) will not pay a fee to any third-party agency without a valid ABS Master Service Agreement (MSA) authorized and signed by Human Resources. Any resume, CV, application, or other forms of candidate submission provided to any employee of ABS without a valid MSA on file will be considered property of ABS, and no fee will be paid. <br> <b>Other</b><br> This job description is not intended, and should not be construed, to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with the job of the incumbent. It is intended to be an accurate reflection of the principal job elements essential for making a fair decision regarding the pay structure of the job. #ogjs <br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About PULSE (MENA) PULSE (MENA) is a forward-thinking organization committed to delivering exceptional customer experiences across the Middle East and North Africa. We believe that outstanding customer service is at the heart of every successful business. Our team is dedicated to building lasting relationships with customers by providing timely, professional, and personalized support. As we continue to grow, we are seeking motivated, customer-focused professionals who are passionate about helping people and thrive in a remote work environment. Position Overview The Customer Service Representative serves as the primary point of contact for customers, ensuring every interaction reflects PULSE's commitment to excellence. The successful candidate will handle customer inquiries, resolve issues efficiently, and provide accurate information across multiple communication channels, including phone, email, live chat, and social media. This role requires excellent communication skills, empathy, problem-solving abilities, and the ability to work independently while collaborating with a distributed team. Key Responsibilities Customer Support Respond promptly and professionally to customer inquiries via phone, email, live chat, WhatsApp, and social media platforms. Deliver accurate information regarding products, services, policies, and procedures. Resolve customer complaints with professionalism, empathy, and efficiency. Escalate complex issues to the appropriate departments while ensuring timely follow-up. Maintain a positive and solution-oriented approach in every customer interaction. Customer Experience Build strong customer relationships through exceptional service. Identify customer needs and recommend appropriate solutions. Ensure high levels of customer satisfaction by exceeding service expectations. Follow up with customers when necessary to ensure complete issue resolution. Documentation &amp; Administration Accurately record customer interactions within the CRM system. Maintain detailed notes regarding customer requests and resolutions. Update customer information while ensuring data accuracy. Adhere to company documentation standards and quality requirements. Collaboration Work closely with internal teams including Operations, Sales, Technical Support, and Quality Assurance. Participate in team meetings and continuous improvement initiatives. Share customer feedback to improve products, services, and internal processes. Performance Meet or exceed established KPIs, including: Customer Satisfaction (CSAT) First Contact Resolution (FCR) Average Response Time Average Handling Time (AHT) Quality Assurance (QA) Scores Attendance and Productivity Targets Preferred Qualifications Experience supporting customers across multiple communication channels. Previous experience in BPO, SaaS, e-commerce, healthcare, fintech, or technology industries. Experience with ticketing systems and knowledge base software. Familiarity with customer service metrics and performance standards. Language Requirements Fluent in English (spoken and written). Arabic proficiency is highly preferred. Additional regional languages are considered an advantage. Technical Requirements Candidates must have: Stable broadband internet connection (minimum 25 Mbps recommended). Quiet, professional home office environment. Laptop or desktop computer meeting company specifications. Noise-cancelling headset with microphone. Webcam for virtual meetings and training. Working Hours Full-time remote position. Flexible shifts based on business requirements. May include evenings, weekends, and public holidays. Availability to support customers across different MENA time zones. Key Performance Indicators (KPIs) Success in this role will be measured by: Customer Satisfaction Score (CSAT) First Contact Resolution (FCR) Average Handling Time (AHT) Response Time SLA Compliance Quality Assurance (QA) Scores Attendance and Schedule Adherence Productivity and Ticket Resolution Targets What We Offer Fully remote work environment. Competitive salary. Performance-based incentives and recognition programs. Paid training and continuous professional development. Career growth opportunities within PULSE (MENA). Collaborative and inclusive company culture.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Required Qualifications High school diploma required; Associate's or Bachelor's degree preferred. Minimum of 1 2 years of experience in customer service, contact center, or client support. Experience working remotely is an advantage. Strong computer literacy and ability to learn new systems quickly. Experience using CRM platforms such as Salesforce, Zendesk, Freshdesk, HubSpot, or similar. Proficiency in Microsoft Office or Google Workspace. Reliable high-speed internet connection and a dedicated home workspace. Required Skills Communication Excellent verbal and written communication skills. Professional phone etiquette. Strong active listening abilities. Clear and confident communication. Customer Focus Empathy and patience. Positive attitude. Strong interpersonal skills. Ability to manage difficult conversations professionally. Problem Solving Analytical thinking. Conflict resolution. Decision-making skills. Ability to work under pressure while maintaining quality. Organization Excellent time management. Strong attention to detail. Ability to multitask. Effective prioritization skills.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b>Requisition ID:<b>28850</b>&nbsp;&nbsp;</b></p><br> <p><b>Job Country:&nbsp; &nbsp;&nbsp;<b>Saudi Arabia (SA)</b>&nbsp;</b></p><br> <p><b>Job City:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<b>Riyadh</b>&nbsp;&nbsp;</b></p><br> <p><span><b><span><span>&nbsp;Group Overview: </span></span></b></span></p><br> <p><span><span><span><span>&nbsp; Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design &amp; development centers and a host of facilities in the Middle East and other countries. </span></span></span></span></p><br> <p><span><span><u><span>alfanar Building Systems</span></u></span></span></p><br> <p><span><span><span><span>&nbsp; &nbsp;alfanar Construction is classified as a Grade I contractor by the Contractors Classification Committee of the Government of Saudi Arabia.</span></span></span></span></p><br> <p><span><span><span><span>&nbsp; alfanar Building Systems manufactures and markets a variety of building construction products and systems. .</span></span></span></span></p><br> <p><span><span><b><u><span><span>The core manufacturing activities of the industries operating under alfanar Building Systems are:</span></span></u></b></span></span></p><br> <p><span><span><span><span>&nbsp; &nbsp;• Ceramic wall and floor tiles</span></span></span></span></p><br> <p><span><span><span><span>&nbsp; &nbsp;• Façade cladding, glazing systems and architectural aluminum products</span></span></span></span></p><br> <p><span><span><span><span>&nbsp; &nbsp;• Precast concrete products and architectural elements</span></span></span></span></p><br> <p><span><span><span><span>&nbsp; &nbsp;• Office &amp; home furniture and interior décor products</span></span></span></span></p><br> Job Purpose <br><p>The Representative, Outdoor Sales is responsible for driving sales and building relationships with new and existing customers in assigned territories. This role focuses on acquiring new business, promoting the company's products or services, and maintaining customer satisfaction through effective communication, follow-up, and support in outdoor or field settings.</p><br> <br><br>Key Accountability Areas <br><p>Sales Generation:</p><br> <ul> <li>Actively prospect and acquire new customers within the assigned geographical area.</li> <li>Identify potential sales opportunities and generate leads through networking, cold calling, and attending trade events.</li> <li>Conduct product demonstrations and presentations to clients to drive sales.</li> </ul> <p>Customer Relationship Management:</p><br> <ul> <li>Build and maintain strong, long-lasting relationships with customers to ensure repeat business.</li> <li>Serve as the primary point of contact for customer inquiries and concerns, ensuring high levels of customer satisfaction.</li> <li>Follow up regularly with clients to understand their needs and provide tailored solutions.</li> </ul> <p>Product Promotion &amp; Brand Awareness:</p><br> <ul> <li>Promote and represent the company’s products and services, ensuring they align with the customer’s needs.</li> <li>Stay up-to-date with industry trends and competitive products to effectively position the company’s offerings.</li> <li>Provide customers with detailed product information, price quotes, and recommendations.</li> </ul> <p>Sales Targets &amp; Reporting:</p><br> <ul> <li>Meet or exceed monthly, quarterly, and annual sales targets as set by the sales manager.</li> <li>Track and report on sales activities, opportunities, and outcomes, ensuring accurate forecasting.</li> <li>Maintain and update records of client interactions and sales activities using CRM software.</li> </ul> <p>Market Analysis &amp; Feedback:</p><br> <ul> <li>Monitor competitor activity, including pricing, promotions, and products.</li> <li>Gather and report customer feedback to the sales manager to assist in product development and marketing strategies.</li> <li>Analyze market trends and adapt sales strategies to maximize business growth.</li> </ul> <p>Administrative Support:</p><br> <ul> <li>Prepare and submit regular sales reports, proposals, and contracts.</li> <li>Ensure timely follow-up on orders and delivery of products or services.</li> <li>Maintain accurate customer records and ensure all administrative tasks are completed efficiently.</li> </ul> <p>Customer Service &amp; Problem Resolution:</p><br> <ul> <li>Resolve customer issues and complaints promptly, ensuring customer satisfaction is achieved.</li> <li>Handle order discrepancies, delivery issues, and product concerns with professionalism.</li> </ul> <br><br>Role Accountability <br><p>HR Proficiency:</p><br> Ability to obtain updated soft and technical skills related to the job To have a vision and a plan for the career path and how to achieve it. <p>Delivery:</p><br> Perform the planned activities to meet the operational and development targets as per delivery schedules. Utilize resources effectively to achieve objectives within efficient cost and time. Provide a periodic report formatted by detailing the deviation and execution of planned tasks. <p>Problem-Solving:</p><br> Solve any related problems arise and escalate any complex operational issues. <p>Quality:</p><br> Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities. <p>Business Process Improvements:</p><br> Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible. <p>Compliance:</p><br> Comply to related policy and procedures and work instructions. <p>Health, Safety, and Environment:</p><br> Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.<br><br>Academic Qualification <br>Diploma Degree<br><br><br>Work Experience <br>2 to 4 Years<br><br><br>Technical / Functional Competencies <br>Safety Awareness and Compliance<br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b>Requisition ID:<b>28850</b>&nbsp;&nbsp;</b></p><br> <p><b>Job Country:&nbsp; &nbsp;&nbsp;<b>Saudi Arabia (SA)</b>&nbsp;</b></p><br> <p><b>Job City:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<b>Riyadh</b>&nbsp;&nbsp;</b></p><br> <p><span><b><span><span>&nbsp;Group Overview: </span></span></b></span></p><br> <p><span><span><span><span>&nbsp; Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design &amp; development centers and a host of facilities in the Middle East and other countries. </span></span></span></span></p><br> <p><span><span><u><span>alfanar Building Systems</span></u></span></span></p><br> <p><span><span><span><span>&nbsp; &nbsp;alfanar Construction is classified as a Grade I contractor by the Contractors Classification Committee of the Government of Saudi Arabia.</span></span></span></span></p><br> <p><span><span><span><span>&nbsp; alfanar Building Systems manufactures and markets a variety of building construction products and systems. .</span></span></span></span></p><br> <p><span><span><b><u><span><span>The core manufacturing activities of the industries operating under alfanar Building Systems are:</span></span></u></b></span></span></p><br> <p><span><span><span><span>&nbsp; &nbsp;• Ceramic wall and floor tiles</span></span></span></span></p><br> <p><span><span><span><span>&nbsp; &nbsp;• Façade cladding, glazing systems and architectural aluminum products</span></span></span></span></p><br> <p><span><span><span><span>&nbsp; &nbsp;• Precast concrete products and architectural elements</span></span></span></span></p><br> <p><span><span><span><span>&nbsp; &nbsp;• Office &amp; home furniture and interior décor products</span></span></span></span></p><br> Job Purpose <br><p>The Representative, Outdoor Sales is responsible for driving sales and building relationships with new and existing customers in assigned territories. This role focuses on acquiring new business, promoting the company's products or services, and maintaining customer satisfaction through effective communication, follow-up, and support in outdoor or field settings.</p><br> <br><br>Key Accountability Areas <br><p>Sales Generation:</p><br> <ul> <li>Actively prospect and acquire new customers within the assigned geographical area.</li> <li>Identify potential sales opportunities and generate leads through networking, cold calling, and attending trade events.</li> <li>Conduct product demonstrations and presentations to clients to drive sales.</li> </ul> <p>Customer Relationship Management:</p><br> <ul> <li>Build and maintain strong, long-lasting relationships with customers to ensure repeat business.</li> <li>Serve as the primary point of contact for customer inquiries and concerns, ensuring high levels of customer satisfaction.</li> <li>Follow up regularly with clients to understand their needs and provide tailored solutions.</li> </ul> <p>Product Promotion &amp; Brand Awareness:</p><br> <ul> <li>Promote and represent the company’s products and services, ensuring they align with the customer’s needs.</li> <li>Stay up-to-date with industry trends and competitive products to effectively position the company’s offerings.</li> <li>Provide customers with detailed product information, price quotes, and recommendations.</li> </ul> <p>Sales Targets &amp; Reporting:</p><br> <ul> <li>Meet or exceed monthly, quarterly, and annual sales targets as set by the sales manager.</li> <li>Track and report on sales activities, opportunities, and outcomes, ensuring accurate forecasting.</li> <li>Maintain and update records of client interactions and sales activities using CRM software.</li> </ul> <p>Market Analysis &amp; Feedback:</p><br> <ul> <li>Monitor competitor activity, including pricing, promotions, and products.</li> <li>Gather and report customer feedback to the sales manager to assist in product development and marketing strategies.</li> <li>Analyze market trends and adapt sales strategies to maximize business growth.</li> </ul> <p>Administrative Support:</p><br> <ul> <li>Prepare and submit regular sales reports, proposals, and contracts.</li> <li>Ensure timely follow-up on orders and delivery of products or services.</li> <li>Maintain accurate customer records and ensure all administrative tasks are completed efficiently.</li> </ul> <p>Customer Service &amp; Problem Resolution:</p><br> <ul> <li>Resolve customer issues and complaints promptly, ensuring customer satisfaction is achieved.</li> <li>Handle order discrepancies, delivery issues, and product concerns with professionalism.</li> </ul> <br><br>Role Accountability <br><p>HR Proficiency:</p><br> Ability to obtain updated soft and technical skills related to the job To have a vision and a plan for the career path and how to achieve it. <p>Delivery:</p><br> Perform the planned activities to meet the operational and development targets as per delivery schedules. Utilize resources effectively to achieve objectives within efficient cost and time. Provide a periodic report formatted by detailing the deviation and execution of planned tasks. <p>Problem-Solving:</p><br> Solve any related problems arise and escalate any complex operational issues. <p>Quality:</p><br> Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities. <p>Business Process Improvements:</p><br> Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible. <p>Compliance:</p><br> Comply to related policy and procedures and work instructions. <p>Health, Safety, and Environment:</p><br> Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.<br><br>Academic Qualification <br>Diploma Degree<br><br><br>Work Experience <br>2 to 4 Years<br><br><br>Technical / Functional Competencies <br>Safety Awareness and Compliance<br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Career Area:</b></p><br><br>Finance<br><p><b>Job Description:</b></p><br><br><p><b><span>Your Work Shapes the World at Caterpillar Inc. </span></b></p><br><br><br><p>When you join Caterpillar, you're&nbsp;joining a global team who cares not just about the work we do – but also about each other.&nbsp; We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't&nbsp;just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.</p><br><br><br><p>At Caterpillar, we’re <b>committed</b> to our customers, who build a better, more sustainable world with our products, services and solutions. We understand and show the value of why they should choose us. We’re exploring new ideas and opportunities – <b>innovating</b> to discover the breakthroughs necessary for tomorrow’s growth. Through it all, we are&nbsp;one team– creating and delivering world-class products, services and solutions superior to the competition. Learn more about the&nbsp;Caterpillar Experience.</p><br><br><br><p>We are looking for a<b> Business Development Representative, Structured Finance</b> join our <b>Customer Value Solutions &amp; Engagement </b>team working within one of the <b>Constructions Industries</b> newly formed divisions, <b>Customer Solutions Growth Regions.</b></p><br><br><br><p><b>About Customer Solutions Growth Regions Division</b></p><br><br><p>This team, alongside dealers, engages closely with customers to create, customize and adapt solutions to meet their needs by leveraging the extensive range of offerings available today across products and services, digital and technology, rental and used, and financing.</p><br><br><br><p>The division is regionally focused on Africa, the Middle East, Eurasia, Asia (excluding Japan), and Latin America (LATAM) and organized into three functional areas: Customer Facing, Customer Solutions and Business Enablers.</p><br><br><p>This role is part of the <b>Customer Value Solutions &amp; Engagement team</b>, focused on:</p><br><br><ul><li><p>Designing solutions that address key customer pain points associated with equipment acquisition and ownership.&nbsp;</p><br><br></li><li><p>Leveraging machine telematics and data to drive repairs by the dealer and improve customer uptime.</p><br><br></li><li><p>Proactively communicating and training internal and external stakeholders on the value of the solutions we provide.</p><br><br></li></ul><br><p><b>About the Role</b></p><br><br><p>As a <b>Business Development Representative, Structured Finance</b>, you will support the delivery of retail financing solutions for customers and inventory financing options for dealers.</p><br><br><br><p>Working closely with dealers, customers, field teams, and internal stakeholders, you will identify, propose, and implement tools, products, and strategies that strengthen customer and dealer cashflow capabilities. Responsibilities include developing customized solutions for emerging and growth markets and supporting the onboarding and execution of new cashflow initiatives that facilitate business growth.</p><br><br><br><p>This is a highly customer-facing and commercially focused role requiring regular interaction with customers, dealers, and internal business partners. Success in this position depends on understanding customer needs, identifying business opportunities, and helping implement financing solutions that support customer success and business growth.</p><br><br><br><p>The role sits within the Customer Solutions team, which focuses on creating, customizing, and adapting solutions for customers by leveraging Caterpillar's broad range of products, services, technology, rental, used equipment, and financing offerings. The team works closely with dealers and customers across Africa, the Middle East, Eurasia, Asia excluding Japan, and Latin America.</p><br><br><br><p><b>What You Will Do</b></p><br><br><p><b>In this role, you will:</b></p><br><br><ul><li><p>Partner with dealers, customers, and internal commercial teams to identify financing needs and support the development and implementation of financing solutions that support equipment sales and market growth.</p><br><br></li><li><p>Develop differentiated financing solutions and financing programs for customers and dealers in growth markets.</p><br><br></li><li><p>Assess customer needs, dealer requirements, market dynamics, and business opportunities to recommend appropriate retail financing products, tools, and services.</p><br><br></li><li><p>Build strong relationships with dealers and customers to support financing solutions, cashflow initiatives, and business growth opportunities.</p><br><br></li><li><p>Act as a key point of contact for customers and dealers, helping translate business challenges into practical financing solutions.</p><br><br></li><li><p>Support field teams and dealers with financial expertise and commercial insight to enable customer success.</p><br><br></li><li><p>Monitor the performance and effectiveness of retail financing and dealer inventory financing programs, recommending improvements where needed.</p><br><br></li><li><p>Lead or support the onboarding, implementation, and execution of new customer and dealer cashflow initiatives.</p><br><br></li><li><p>Provide guidance, training, and support to internal teams and external partners during the rollout of new financing solutions.</p><br><br></li><li><p>Work cross-functionally with commercial, finance, dealer, legal, compliance, and regional teams to ensure solutions are practical, compliant, and commercially viable.</p><br><br></li><li><p>Ensure alignment with company policies and applicable financial regulations.</p><br><br></li></ul><br><p><b>What You Will Have</b></p><br><br><p>We are looking for candidates who combine commercial acumen, financial expertise, and strong relationship-building skills.</p><br><br><br><p><b>The ideal candidate will have:</b></p><br><br><ul><li><p>A degree in Finance, Business Administration, Economics, Accounting, or a related field.</p><br><br></li><li><p>Relevant experience in structured finance, dealer finance, retail finance, asset finance, trade finance, banking, equipment financing, commercial finance, corporate finance, treasury, or business development.</p><br><br></li><li><p>Experience working directly with customers, dealers, distributors, financial institutions, or commercial teams.</p><br><br></li><li><p>Strong ability to develop customized financing solutions or business solutions that support customer acquisition, retention, and growth.</p><br><br></li><li><p>A strong business development mindset, with the ability to identify opportunities, influence stakeholders, and translate customer needs into actionable solutions.</p><br><br></li><li><p>Knowledge of retail financing, dealer inventory financing, treasury services, treasury management, working capital solutions, or related financial products.</p><br><br></li><li><p>Experience supporting the onboarding, implementation, or execution of financing products, programs, or cashflow initiatives.</p><br><br></li><li><p>Ability to work effectively in a matrix environment and collaborate across commercial, finance, dealer, and regional teams.</p><br><br></li><li><p>Strong analytical skills and the ability to assess financial information, customer needs, and market opportunities.</p><br><br></li><li><p>Strong communication and presentation skills, with the ability to explain financial concepts clearly to both finance and non-finance audiences.</p><br><br></li><li><p>Ability to influence without formal authority and build trusted relationships with customers, dealers, and internal stakeholders.</p><br><br></li><li><p>Fluent English required; additional language capabilities may be beneficial depending on the region and customer portfolio supported by the role.</p><br><br></li></ul><br><p><b>Top Candidates May Also Have</b></p><br><br><ul><li><p>Experience in automotive finance, equipment finance, heavy equipment, construction, mining, transportation, leasing, or dealer finance.</p><br><br></li><li><p>Experience working with dealer networks, distributors, financial institutions, banks, or captive finance organizations.</p><br><br></li><li><p>Experience in commercial banking, corporate banking, structured finance, asset finance, trade finance, or vendor finance.</p><br><br></li><li><p>Experience developing customer financing proposals, business cases, or differentiated financing solutions.</p><br><br></li><li><p>Experience supporting business growth in emerging markets or multi-country environments.</p><br><br></li><li><p>Project leadership experience.</p><br><br></li><li><p>Strong Excel and PowerPoint capability.</p><br><br></li></ul><br><p><b>About Caterpillar </b></p><br><br><p>Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy &amp; Transportation – and providing financing and related services through our Financial Products segment.</p><br><br><p>#LI</p><br><br><br><br>This position requires working onsite five days a week.<br><br><br><br><br><p><b>Posting Dates:</b></p><br><br>August 5, 2026 - August 18, 2026<br><br><p><span>Caterpillar is an Equal Opportunity Employer.&nbsp; Qualified applicants of any age are encouraged to apply</span></p><br><br><br><p>Not ready to apply? Join our Talent Community.</p><br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Position Summary<br><br>The Medical Delegate is the frontline ambassador of Infant & Follow-on Nutrition with Healthcare Professionals (HCPs) in Riyadh. The role is responsible for building and sustaining trusted, science-based relationships with paediatricians, nutritionists and clinic/hospital staff, driving ethical and compliant recommendation of HCPs, and executing the territory call plan to deliver share growth and coverage frequency targets when BF is not practised— while strictly upholding the WHO Code and Nestlé's marketing policies.<br><br>A DAY IN THE LIFE …<br><br> Execute the agreed HCP call cycle and segmentation plan across the assigned Riyadh territory, meeting call-rate, and frequency targets. Deliver accurate, compliant scientific detailing on nutritional science and product range to paediatricians and Healthcare staff. Build and maintain long-term, trust-based relationships with key HCPs and clinic/hospital gatekeepers. Identify and develop new HCP relationships and untapped accounts to expand our solutions presence in the territory. Close the loop on every HCP interaction — scientific requests, follow-up questions, — within agreed timelines. Log all calls, HCP data, and market intelligence in the CRM system accurately and on timely manner. Monitor competitor activity, HCP sentiment, and local market dynamics, and escalate insights to the MFM. Support and represent our products at approved scientific meetings, hospital events, and nurses'/HCP education activities. Strictly comply with the WHO Code, Nestlé policy, and all local regulatory requirements in every HCPs interaction. Manage territory journey planning within policy. Participate in joint field visits with the MFM and act on coaching feedback to improve call quality.<br><br>What Will Make You Successful…<br><br> Bachelor's degree, preferably in Pharmacy, Medicine, Nursing, Nutrition, or a related life-science field. Prior experience in pharmaceutical, FMCG-health, or medical/nutrition field promotion is preferred. Fluent Arabic and good English (spoken and written) for HCP and internal reporting communication. Valid Saudi driving license (Own Car) and willingness to travel daily within the Riyadh territory and Riyadh remotes.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary We are seeking a professional, polished, and guest-focused Call Centre &amp; Reservations Representative to join the team at The Groves in Riyadh.<br> As one of the first points of contact for our guests, you will play an important role in creating a seamless and positive guest experience.<br> You will manage incoming calls and enquiries, assist guests with restaurant reservations, provide information about our dining, entertainment and retail offerings, and ensure every interaction reflects the high standards of The Groves.<br> This is a seasonal position for approximately 6–7 months , ideal for someone who enjoys working in a fast-paced, premium hospitality and entertainment environment and has a genuine passion for delivering exceptional guest service.<br> Answer incoming calls promptly, professionally, and with a warm and welcoming approach.<br> Handle restaurant reservations, booking enquiries, amendments, cancellations, and general guest requests accurately.<br> Provide guests with clear and up-to-date information about restaurants, menus, events, entertainment, operating hours, promotions, facilities, and experiences .<br> Assist guests in selecting suitable restaurants or experiences based on their requirements and preferences.<br> Manage high volumes of enquiries during peak periods while maintaining a calm, professional, and friendly manner.<br> Confirm booking details and ensure all guest information is accurately recorded in the relevant reservation or CRM system.<br> Respond to guest questions and concerns, taking ownership of enquiries through to resolution wherever possible.<br> Handle complaints professionally and sensitively, escalating matters to the appropriate department or supervisor when required.<br> Coordinate with restaurants, guest relations, operations, and other departments to ensure guest requests are followed through.<br> Maintain accurate records of guest interactions, bookings, requests, and follow-ups.<br> Proactively communicate any changes to reservations, operating hours, events, or guest arrangements.<br> Ensure all guest interactions are handled in line with service standards and brand experience .<br> Protect guest information and maintain confidentiality at all times.<br> Identify opportunities to enhance the guest experience through personalised service and thoughtful recommendations.<br> Support the wider Guest Experience team during busy periods and major events as required.<br> At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth.<br> Our benefits include: Competitive salary packages – aligned with market standards and experience Career development &amp; Internal promotions – grow with us across departments and seasons Creative &amp; collaborative work culture – built on passion, innovation, and attention to detail Exposure to high-end hospitality &amp; entertainment concepts – gain experience in premium F&amp;B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity – join a team of passionate professionals from around the world Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.<br> 2 years experience in a call center, hospitality, or customer service role.<br> Business level proficiency in both Arabic and English (spoken and written).<br> Prior experience in a call centre, hospitality, or customer service role is required.<br> Willing to work shifts on rotation one of them ending at midnight.<br> Naturally warm, professional, and service-oriented.<br> Ability to remain calm and professional under pressure.<br> Familiarity with F&amp;B, hospitality, or entertainment industries is an advantage.<br> Most importantly, we are looking for someone who understands that every call is an opportunity to create a great first impression.<br> You should be guest-obsessed, solutions-focused, and confident representing a premium hospitality destination .<br> This role is not simply about answering calls — it is about connecting guests with the experiences and ensuring their journey begins with exceptional service.<br> About The Group: SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up.<br> Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.<br> Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br> Crafting a Homegrown Legacy All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation.<br> We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br> Our Signature Brands Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim.<br> With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience.<br> Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br> We Are Only Getting Started!<br> Several exciting new concepts and brands are currently under development, with launches planned in the coming months.<br> From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br> People First Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence.<br> We nurture careers, encourage creativity, and build leaders.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

About The Role<br><br>We are seeking a highly motivated, professional, and customer-focused Customer Service Representative to join our remote customer support team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions, address concerns, navigate our products or services, and have a positive overall experience with the company.<br><br>The ideal candidate is an excellent communicator who enjoys helping people, remains calm under pressure, and can efficiently manage multiple customer inquiries while maintaining a friendly and professional approach.<br><br>As a remote team member, you will be expected to work independently, manage your time effectively, communicate consistently with colleagues, and maintain a high standard of customer service without direct supervision.<br><br>Key Responsibilities<br><br>Customer Support<br><br>Respond promptly and professionally to customer inquiries through phone, email, live chat, and other support channels. Provide accurate information about products, services, policies, orders, accounts, billing, and company procedures. Listen carefully to customers, understand their needs, and provide appropriate solutions. Troubleshoot customer issues and guide customers through step-by-step solutions when necessary. Resolve complaints and difficult situations with patience, empathy, and professionalism. Escalate complex, sensitive, or unresolved issues to the appropriate department or supervisor. Follow up with customers when additional information or action is required. Ensure customers receive clear and complete answers to their questions.<br><br>Customer Experience<br><br>Build positive relationships with customers through helpful, respectful, and personalized interactions. Maintain a customer-first approach in every interaction. Demonstrate empathy and understanding when handling frustrated or dissatisfied customers. Identify opportunities to improve the customer experience and communicate recurring issues to management. Help customers understand company policies and procedures while maintaining a positive tone. Strive to resolve customer issues efficiently and effectively during the initial interaction whenever possible.<br><br>Administrative Technical Duties<br><br>Accurately document customer interactions, requests, complaints, and resolutions in the company's CRM or customer support system. Update customer account information and records as needed. Process orders, returns, refunds, cancellations, payments, or service requests according to company policies. Maintain detailed and accurate records of customer communications. Monitor support tickets and ensure requests are addressed within established response times. Use internal knowledge bases, support tools, and company resources to find accurate answers. Collaborate with sales, billing, technical support, operations, and other departments to resolve customer issues. Protect customer information and follow all applicable privacy, security, and confidentiality procedures.<br><br>Remote Work Responsibilities<br><br>Maintain a reliable internet connection and an appropriate workspace suitable for professional customer interactions. Be available and responsive during scheduled working hours. Attend virtual team meetings, training sessions, and coaching sessions. Communicate effectively with managers and team members using email, messaging platforms, video conferencing, and other remote collaboration tools. Manage workload and priorities independently while meeting established deadlines and service-level expectations. Demonstrate strong self-discipline, accountability, and time-management skills.<br><br>Required Qualifications<br><br>High school diploma or equivalent; additional education or relevant training is a plus. Previous customer service, call center, retail, hospitality, administrative, sales support, or related experience preferred. Excellent verbal and written communication skills. Strong active-listening and problem-solving abilities. Comfortable communicating with customers from diverse backgrounds. Strong attention to detail and organizational skills. Ability to remain professional and composed when dealing with challenging customers or high-pressure situations. Ability to learn new products, services, systems, and procedures quickly. Basic computer proficiency and familiarity with email, web applications, CRM systems, and office software. Ability to work independently in a remote environment. Reliable attendance and ability to adhere to scheduled working hours.<br><br>Preferred Qualifications<br><br>1–3 years of experience in customer service or a related role. Experience working in a remote or hybrid customer support environment. Experience using CRM, help-desk, ticketing, or live-chat platforms. Experience handling high volumes of customer inquiries. Familiarity with customer service metrics such as response time, resolution time, customer satisfaction (CSAT), and first-contact resolution. Experience supporting customers by phone, email, and live chat. Multilingual or bilingual communication skills are an advantage, depending on the company's customer base.<br><br>Key Skills Competencies<br><br>Communication: Clearly and professionally communicate information to customers and colleagues through written and verbal channels.<br><br>Empathy: Understand customers' concerns and respond with patience, understanding, and genuine willingness to help.<br><br>Problem Solving: Analyze customer issues, identify practical solutions, and know when to escalate matters.<br><br>Patience Professionalism: Remain calm, respectful, and solution-oriented, particularly when dealing with frustrated customers.<br><br>Attention to Detail: Accurately record customer information, follow procedures, and avoid errors when processing requests.<br><br>Time Management: Efficiently prioritize multiple customer requests while meeting response and resolution targets.<br><br>Adaptability: Quickly learn new products, systems, policies, and processes as the business evolves.<br><br>Teamwork: Work effectively with remote colleagues and other departments to deliver consistent customer experiences.<br><br>Accountability: Take ownership of customer issues and follow through until they are resolved or appropriately transferred.<br><br>Technology Skills: Comfortably navigate multiple software applications and digital communication tools while assisting customers.<br><br>Performance Expectations<br><br>Success in this position may be measured using a combination of customer service and operational performance indicators, including:<br><br>Customer satisfaction (CSAT) First-contact resolution rate Average response time Average handling time, where applicable Ticket resolution time Quality assurance scores Customer retention or loyalty indicators Accuracy of customer records and transactions Attendance and schedule adherence Individual productivity and service-level performance<br><br>Working Environment<br><br>This is a fully remote position. The successful candidate should be comfortable working independently while remaining an active and engaged member of a distributed team.<br><br>The role may involve extended periods of computer use and frequent communication with customers through telephone, email, chat, or video-based systems. Depending on business requirements, employees may occasionally be required to work evenings, weekends, holidays, or rotating shifts.<br><br>What We Offer<br><br>Depending On The Company's Benefits Structure, Employees May Receive<br><br>Competitive salary or hourly compensation Flexible or remote work arrangements Paid training and onboarding Career development and advancement opportunities Performance incentives or bonuses Paid time off Health, dental, and/or vision benefits Retirement or pension benefits Employee assistance programs Professional development and training opportunities Supportive and collaborative remote-work culture<br><br>Ideal Candidate<br><br>The ideal candidate is someone who genuinely enjoys helping others and takes pride in providing excellent customer experiences. You are dependable, patient, organized, and comfortable handling a variety of customer situations.<br><br>You don't necessarily need to know everything on your first day. What matters most is your willingness to learn, your ability to communicate clearly, your commitment to solving problems, and your ability to treat every customer with respect.<br><br>You should be comfortable asking questions, taking ownership of your responsibilities, learning from feedback, and working independently while staying connected with a remote team.<br><br>Equal Opportunity Statement<br><br>We are committed to creating an inclusive and respectful workplace. We welcome qualified applicants from diverse backgrounds and make employment decisions based on qualifications, skills, experience, and business needs, without discrimination or harassment.

About The Role<br><br>We are seeking a highly motivated, professional, and customer-focused Customer Support Representative (Remote) to join our remote customer support team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions, address concerns, navigate our products or services, and have a positive overall experience with the company.<br><br>The ideal candidate is an excellent communicator who enjoys helping people, remains calm under pressure, and can efficiently manage multiple customer inquiries while maintaining a friendly and professional approach.<br><br>As a remote team member, you will be expected to work independently, manage your time effectively, communicate consistently with colleagues, and maintain a high standard of customer service without direct supervision.<br><br>Key Responsibilities<br><br>Customer Support<br><br>Respond promptly and professionally to customer inquiries through phone, email, live chat, and other support channels. Provide accurate information about products, services, policies, orders, accounts, billing, and company procedures. Listen carefully to customers, understand their needs, and provide appropriate solutions. Troubleshoot customer issues and guide customers through step-by-step solutions when necessary. Resolve complaints and difficult situations with patience, empathy, and professionalism. Escalate complex, sensitive, or unresolved issues to the appropriate department or supervisor. Follow up with customers when additional information or action is required. Ensure customers receive clear and complete answers to their questions.<br><br>Customer Experience<br><br>Build positive relationships with customers through helpful, respectful, and personalized interactions. Maintain a customer-first approach in every interaction. Demonstrate empathy and understanding when handling frustrated or dissatisfied customers. Identify opportunities to improve the customer experience and communicate recurring issues to management. Help customers understand company policies and procedures while maintaining a positive tone. Strive to resolve customer issues efficiently and effectively during the initial interaction whenever possible.<br><br>Administrative Technical Duties<br><br>Accurately document customer interactions, requests, complaints, and resolutions in the company's CRM or customer support system. Update customer account information and records as needed. Process orders, returns, refunds, cancellations, payments, or service requests according to company policies. Maintain detailed and accurate records of customer communications. Monitor support tickets and ensure requests are addressed within established response times. Use internal knowledge bases, support tools, and company resources to find accurate answers. Collaborate with sales, billing, technical support, operations, and other departments to resolve customer issues. Protect customer information and follow all applicable privacy, security, and confidentiality procedures.<br><br>Remote Work Responsibilities<br><br>Maintain a reliable internet connection and an appropriate workspace suitable for professional customer interactions. Be available and responsive during scheduled working hours. Attend virtual team meetings, training sessions, and coaching sessions. Communicate effectively with managers and team members using email, messaging platforms, video conferencing, and other remote collaboration tools. Manage workload and priorities independently while meeting established deadlines and service-level expectations. Demonstrate strong self-discipline, accountability, and time-management skills.<br><br>Required Qualifications<br><br>High school diploma or equivalent; additional education or relevant training is a plus. Previous customer service, call center, retail, hospitality, administrative, sales support, or related experience preferred. Excellent verbal and written communication skills. Strong active-listening and problem-solving abilities. Comfortable communicating with customers from diverse backgrounds. Strong attention to detail and organizational skills. Ability to remain professional and composed when dealing with challenging customers or high-pressure situations. Ability to learn new products, services, systems, and procedures quickly. Basic computer proficiency and familiarity with email, web applications, CRM systems, and office software. Ability to work independently in a remote environment. Reliable attendance and ability to adhere to scheduled working hours.<br><br>Preferred Qualifications<br><br>1–3 years of experience in customer service or a related role. Experience working in a remote or hybrid customer support environment. Experience using CRM, help-desk, ticketing, or live-chat platforms. Experience handling high volumes of customer inquiries. Familiarity with customer service metrics such as response time, resolution time, customer satisfaction (CSAT), and first-contact resolution. Experience supporting customers by phone, email, and live chat. Multilingual or bilingual communication skills are an advantage, depending on the company's customer base.<br><br>Key Skills Competencies<br><br>Communication: Clearly and professionally communicate information to customers and colleagues through written and verbal channels.<br><br>Empathy: Understand customers' concerns and respond with patience, understanding, and genuine willingness to help.<br><br>Problem Solving: Analyze customer issues, identify practical solutions, and know when to escalate matters.<br><br>Patience Professionalism: Remain calm, respectful, and solution-oriented, particularly when dealing with frustrated customers.<br><br>Attention to Detail: Accurately record customer information, follow procedures, and avoid errors when processing requests.<br><br>Time Management: Efficiently prioritize multiple customer requests while meeting response and resolution targets.<br><br>Adaptability: Quickly learn new products, systems, policies, and processes as the business evolves.<br><br>Teamwork: Work effectively with remote colleagues and other departments to deliver consistent customer experiences.<br><br>Accountability: Take ownership of customer issues and follow through until they are resolved or appropriately transferred.<br><br>Technology Skills: Comfortably navigate multiple software applications and digital communication tools while assisting customers.<br><br>Performance Expectations<br><br>Success in this position may be measured using a combination of customer service and operational performance indicators, including:<br><br>Customer satisfaction (CSAT) First-contact resolution rate Average response time Average handling time, where applicable Ticket resolution time Quality assurance scores Customer retention or loyalty indicators Accuracy of customer records and transactions Attendance and schedule adherence Individual productivity and service-level performance<br><br>Working Environment<br><br>This is a fully remote position. The successful candidate should be comfortable working independently while remaining an active and engaged member of a distributed team.<br><br>The role may involve extended periods of computer use and frequent communication with customers through telephone, email, chat, or video-based systems. Depending on business requirements, employees may occasionally be required to work evenings, weekends, holidays, or rotating shifts.<br><br>What We Offer<br><br>Depending On The Company's Benefits Structure, Employees May Receive<br><br>Competitive salary or hourly compensation Flexible or remote work arrangements Paid training and onboarding Career development and advancement opportunities Performance incentives or bonuses Paid time off Health, dental, and/or vision benefits Retirement or pension benefits Employee assistance programs Professional development and training opportunities Supportive and collaborative remote-work culture<br><br>Ideal Candidate<br><br>The ideal candidate is someone who genuinely enjoys helping others and takes pride in providing excellent customer experiences. You are dependable, patient, organized, and comfortable handling a variety of customer situations.<br><br>You don't necessarily need to know everything on your first day. What matters most is your willingness to learn, your ability to communicate clearly, your commitment to solving problems, and your ability to treat every customer with respect.<br><br>You should be comfortable asking questions, taking ownership of your responsibilities, learning from feedback, and working independently while staying connected with a remote team.<br><br>Equal Opportunity Statement<br><br>We are committed to creating an inclusive and respectful workplace. We welcome qualified applicants from diverse backgrounds and make employment decisions based on qualifications, skills, experience, and business needs, without discrimination or harassment.

<p>Overview</p><p>We are seeking an ambitious and creative individual to join our team as part of our expansion strategy in the Riyadh market. This position aims to enhance our market presence and build strong, sustainable relationships with clients to ensure the achievement of sales and promotional goals for products and services in line with the company's vision.</p><p>Responsibilities and Duties</p><ul><li>Design advertising and promotional materials.</li><li>Regularly target potential and existing clients to present promotional offers and introduce the company's products.</li><li>Build a strong client database and maintain professional relationships to foster brand loyalty.</li><li>Submit periodic reports on designs, advertising, and competitor activities in the market.</li><li>Contribute to the field execution of advertising and promotional campaigns to increase market share.</li></ul><p>Qualifications and Requirements</p><ul><li>Diploma degree (3-year study program) in related fields (Business Administration, Marketing, or equivalent).</li><li>Practical experience of at least one year and not exceeding three years in the fields of advertising or field sales.</li><li>Good knowledge of the Riyadh market and high mobility to travel between various locations.</li><li>Proficiency in dealing with Customer Relationship Management (CRM) systems and basic reporting tools.</li></ul><p>&nbsp;</p><p>Benefits and Perks</p><ul><li>Professional work environment that encourages professional growth.</li><li>Competitive salaries with rewarding performance-based commissions.</li><li>Comprehensive medical insurance and continuous development through specialized training programs.</li><li>Opportunities for career advancement based on periodic performance evaluations.</li></ul>