Insurance Coordinator Jobs in Saudi

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br> <p><strong><span>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></strong>Follows approved Departmental SOPs (Standards Operating Procedures).</p><br> <p><strong><span>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></strong>Follows cGMP (Current Good Manufacturing Practice Regulations) and GWP (Good Warehousing Practices).</p><br> <p><strong><span>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></strong>Adheres all safety precaution as per EHS (Environmental Health &amp; Safety) SOPs.</p><br> <p><strong><span>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></strong>Reports to Officer Senior / Supervisor.&nbsp;</p><br> <p><strong><span>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></strong>Loading&nbsp;/ Unloading / Transfer of Raw, Packaging, Consumables, Assets and Finished Goods in the warehouse.</p><br> <p><strong><span>6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></strong>Cleaning of the received materials.</p><br> <p><strong><span>7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></strong>Segregation of the received material.</p><br> <p><strong><span>8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></strong>Operating forklift to move, transfer and place the materials on locations</p><br> <p><strong><span>9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></strong>Transfer / Handling of materials.&nbsp;</p><br> <p><strong><span>10.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></strong>Cleaning of floor, racks, pallets etc., in the warehouse.&nbsp;</p><br> <p><strong><span>11.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></strong>Co-worker with Dispensing Staff.</p><br> <p><strong><span>12.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></strong>Helps Dispensing Staff in verification.</p><br> <p><strong><span>13.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></strong>Places the dispensed material on the pallets.</p><br> <p><strong><span>14.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></strong>Packs dispensed material in shrink wrap before sending to Production.</p><br> <p><strong><span>15.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></strong>Returns the remaining quantity of the material to their respective location after dispensing the required quantity.</p><br> <p><strong><span>16.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></strong>Performs balance verification and updates logbook.</p><br> <p><strong><span>17.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></strong>Performs double check of all the material dispensed to Production.</p><br> <p><strong><span>18.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></strong>Makes entry on POI in Production after physical check.</p><br> <p><strong><span>19.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></strong>Checks all Balance Verification Logbooks.</p><br> <p><strong><span>20.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></strong>Takes part in the annual stock count.</p><br> <p><strong><span>21.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></strong>Performs other applicable tasks and duties assigned by the supervisor.</p><br> <br><br><p>&nbsp;&nbsp;&nbsp; -Secondary School Certificate (Preferable).</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for, webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.</p><p>Role Overview : We are seeking a highly organized, proactive, and discreet Senior Executive Secretary to provide high-level administrative support to the Chief Executive Officer (CEO). This role is critical in enabling the CEO to focus on strategic priorities by managing the flow of information, optimizing time, and acting as a trusted liaison between the CEO and internal/external stakeholders. As a key partner to the CEO, the ideal candidate will bring strong executive presence, exceptional judgment, and the ability to thrive in a fast-paced, high-growth environment that is transitioning toward international scale and more structured corporate governance.</p><p>Key Responsibilities</p><p>Executive Support</p><ul><li>Manage and prioritize the CEO s complex calendar, including meetings, travel, and key deadlines.</li><li>Screen and respond to incoming communications, ensuring timely follow-ups and appropriate delegation.</li><li>Prepare agendas, briefing materials, and minutes for executive meetings and board interactions.</li><li>Coordinate travel arrangements, expense reporting, and logistical support for international engagements.</li></ul><p>Stakeholder Management</p><ul><li>Serve as a liaison between the CEO and senior leadership team, board members, investors, clients, and partners.</li><li>Maintain confidentiality and handle sensitive information with integrity and professionalism.</li><li>Draft high-quality correspondence, presentations, and internal communications on behalf of the CEO.</li></ul><p>Operational Efficiency</p><ul><li>Anticipate needs and proactively manage the CEO s priorities and workflow.</li><li>Drive accountability by following up on action items, ensuring alignment across stakeholders.</li><li>Support project management for executive-level initiatives as needed.</li></ul><p>Governance and Compliance</p><ul><li>Assist in preparing board materials, maintaining corporate records, and ensuring alignment with governance practices.</li><li>Coordinate with Legal, Finance, and HR on executive-level documentation and scheduling.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Proven experience (5+ years) supporting C-level executives, preferably in a tech or high-growth company. Exceptional organizational and time management skills; able to multitask and prioritize under pressure. Strong written and verbal communication skills with attention to detail. High level of discretion, professionalism, and emotional intelligence. Tech-savvy; proficient in Microsoft 365, Google Workspace, and productivity tools (e.g., Slack, Notion, Zoom). Familiarity with corporate governance, board processes, and investor communications is a strong plus. Bachelor s degree preferred; equivalent work experience considered.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Responsible for the management of all aspects of the Front of House functions including Doorman, Bellman, Bell Captain, Concierge Agent, Guest Relations Agent, Front Desk Agent, Matrix Coordinator, Club Concierge, Club Attendants and Learning Coaches, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy that serves as a guide to respective staff. Responsible for developing and maintaining the acknowledgment of all guests visiting the location. Ensures all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.<br>CORE WORK ACTIVITIES<br>Maintaining Front of House Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Keeps front of house team focused on the critical components of operations to drive guest satisfaction and the desired financial results.<br>• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>• Maintains knowledge of room availability and rates and suggestively sells.<br>• Reviews previous night's no-shows and ensures appropriate billing.<br>• Reviews the arrival report for accuracy and completeness. Checks printed registration cards against information on arrival report; rectifies any deficiencies with respective personnel.<br>• Maintains complete knowledge of property features and services, including hours of operations, hotel restaurant concepts, menu price range, dress code and ambience, hotel room types, numbers, hotel top repeat guests, rate programs, packages and scheduled daily events and activities.<br>Managing Front of House Team<br>• Supervises all areas of the Front of House.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Ensures staff is knowledgeable about rates, packages and promotions available.<br>• Ensures all cashiering procedures comply with accounting policies and standards.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Monitors the check-in/check-out process, ensuring agreement to hotel standards; anticipates critical situations and assists to process the guest expediently.<br>• Anticipates sold-out situations and number of rooms overbooked. Locates alternative accommodations for guests and "walk" guests, following hotel policies and procedures.<br>• Works closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities&nbsp;<br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>1. Job Purpose</p><p>The HR Manager is responsible for developing, implementing, and overseeing the company's human resources strategies, policies, and procedures to support business objectives. The role ensures effective workforce planning, talent acquisition, employee development, performance management, employee relations, and compliance with applicable labor laws and regulations.</p><p>The HR Manager reports directly to the CEO and provides strategic HR advice, workforce insights, and recommendations to support organizational growth and business performance.</p><p>2. Key Responsibilities</p><p>A. Strategic HR Management</p><ul><li>Develop and implement HR strategies aligned with the company's business objectives.</li><li>Advise the CEO on workforce planning, organizational structure, and human capital management.</li><li>Develop and maintain HR policies, procedures, and the employee handbook.</li><li>Provide regular HR reports, performance indicators, and recommendations to the CEO.</li><li>Support organizational development, change management, and business transformation initiatives.</li></ul><p>B. Recruitment and Talent Acquisition</p><ul><li>Oversee the end-to-end recruitment and selection process.</li><li>Identify staffing needs in coordination with department heads and the CEO.</li><li>Develop recruitment plans to attract and retain qualified talent.</li><li>Ensure effective onboarding and integration of new employees.</li><li>Monitor recruitment costs, hiring timelines, and workforce requirements.</li></ul><p>C. Performance and Talent Management</p><ul><li>Develop and manage the employee performance appraisal system.</li><li>Establish performance objectives and KPIs in coordination with management.</li><li>Identify training needs and implement employee development plans.</li><li>Support succession planning and leadership development.</li><li>Recommend initiatives to improve employee productivity and engagement.</li></ul><p>D. Compensation and Benefits</p><ul><li>Oversee salary structures, compensation policies, and employee benefits.</li><li>Ensure internal pay equity and alignment with market practices.</li><li>Review payroll processes and coordinate with Finance to ensure accuracy and timely payment.</li><li>Monitor HR-related costs and support the preparation and control of the HR budget.</li></ul><p>E. Employee Relations and Compliance</p><ul><li>Manage employee relations, grievances, disciplinary matters, and workplace investigations.</li><li>Ensure compliance with applicable labor laws, regulations, and company policies.</li><li>Maintain accurate employee records and ensure confidentiality of HR information.</li><li>Oversee employment contracts, employee documentation, and separation procedures.</li><li>Promote a professional, fair, and positive workplace culture.</li></ul><p>F. HR Operations and Administration</p><ul><li>Supervise daily HR operations and ensure efficient delivery of HR services.</li><li>Oversee attendance, leave management, employee files, and HR documentation.</li><li>Monitor HR systems and recommend process improvements and automation.</li><li>Coordinate with department heads to address workforce and operational needs.</li></ul><p>G. Reporting to the CEO</p><ul><li>Submit periodic HR reports covering headcount, recruitment, turnover, attendance, employee performance, and HR costs.</li><li>Highlight workforce risks, critical vacancies, employee relations issues, and compliance concerns.</li><li>Present recommendations and action plans to improve workforce effectiveness.</li><li>Escalate significant HR matters requiring CEO review or approval.</li><li>Provide HR analysis to support executive decision-making.</li></ul><p>3. Key Performance Indicators (KPIs)</p><ul><li>Recruitment time and cost per hire.</li><li>Employee turnover and retention rates.</li><li>Employee performance appraisal completion rate.</li><li>Training and development effectiveness.</li><li>Employee engagement and satisfaction.</li><li>Payroll and HR administration accuracy.</li><li>Compliance with labor laws and internal policies.</li><li>HR budget performance.</li><li>Workforce planning and staffing efficiency.</li></ul><p>4. Qualifications and Requirements</p><ul><li>Bachelor's degree in Human Resources Management, Business Administration, or a related field.</li><li>Professional HR certification is preferred, such as SHRM-CP, SHRM-SCP, PHR, or CIPD.</li><li>Minimum 7–10 years of relevant HR experience, including managerial experience.</li><li>Strong knowledge of HR best practices, labor regulations, recruitment, compensation, and performance management.</li><li>Excellent leadership, communication, negotiation, and problem-solving skills.</li><li>Strong analytical skills and proficiency in HR systems and Microsoft Office.</li><li>Ability to handle confidential information and advise senior management professionally.</li></ul><p>5. Authority and Decision-Making</p><ul><li>Manage day-to-day HR operations within approved company policies and delegated authority.</li><li>Recommend recruitment, promotions, compensation adjustments, and disciplinary actions in accordance with company procedures.</li><li>Approve HR operational matters within the limits of delegated authority.</li><li>Refer strategic HR decisions, exceptional compensation matters, significant employee relations cases, and matters outside delegated authority to the CEO for approval.</li></ul><p>6. Reporting Relationship</p><p>The HR Manager reports directly to the Chief Executive Officer (CEO) and works closely with department heads and other business functions to ensure alignment between HR initiatives and organizational objectives.</p><p><strong>Direct Reports:</strong> HR Officers, Recruiters, HR Coordinators, and other HR team members, as applicable.</p><p><strong>Job Purpose Summary:</strong> To lead the company's human resources function strategically and operationally, ensuring that the organization attracts, develops, retains, and manages its workforce effectively while providing the CEO with reliable HR insights and recommendations.</p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>Location:&nbsp;Saudi Arabia, Riyadh</span></strong></p><br><p><strong><span>Job Type:&nbsp;[Full-time]</span></strong></p><br><p><strong><span>Hashtag:&nbsp;#LI-NA1</span></strong></p><br><p><strong><span>About Us:</span></strong></p><br><p><span>For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission.</span></p><br><p><span>As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 9 R&amp;D centers across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients.&nbsp;</span></p><br><p><strong><span>Description:</span></strong></p><br><p><span>We are looking for a talented&nbsp;<strong>Shipping Officer (Tamheer Program) </strong>to join us. At Hikma you’ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We’re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</span></p><br><p><span>If you want to be part of a team that cares about impact, this is the place for you.</span></p><br><p><strong><span>Key Responsibilities:</span></strong></p><br><p><span>Ensuring that all required preparations for the shipping process are in place, including the arrangements for the invoices issuance of the shipments, providing customers with the official papers and documents, in addition to updating the SAP System with the related Shipping function transactions, as well as following up with the shipping companies on shipping schedules and status.</span></p><br><ul><li><span>Demonstrates organizational ethics and values, aligns own behavior and actions with them</span></li><li><span>Collecting the pertinent information required for establishing the shipping plans </span></li><li><span>&nbsp;Identifying the local shipments in order to complete the required preparations for the shipping process </span></li><li><span>Communicating with the warehouse function in order to inform them with the daily required shipments to take the necessary actions accordingly</span></li><li><span>&nbsp;Completing all paperwork and issuance of invoices in a timely manner to facilitate the shipping process </span></li><li><span>Updating the SAP System with the related Shipping function transactions in a daily manner in order to ensure alignment between the Shipping function and all JPI-concerned functions </span></li><li><span>Documenting, filing, and maintaining all shipping function papers and documents such as shipping companies’ schedules, invoices, Air Way Bills (AWB’s) and shipping orders</span></li><li><span>&nbsp;Following up with shipping companies on shipping schedules and status </span></li><li><span>Performing other duties related to the job as assigned by the direct supervisor</span></li></ul><p><strong><span>Qualifications:</span></strong></p><br><p><span>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</span></p><br><p><strong><span>Education:</span></strong><span>Diploma degree in any relevant discipline or BSc degree in Business Management / Computer or any relevant discipline.</span></p><br><p><strong><span>GOSI</span></strong><span>: Not Registered in GOSI in last 6 months.</span></p><br><p><strong><span>Tamheer</span></strong><span>: The candidate has not previously benefited from the Tamheer program.</span></p><br><p><strong><span>Skills:</span></strong></p><br><ol><li><span>Performs moderately difficult tasks using job-related applications, Office applications, and other relevant programs, as well as uses the functions of the Internet effectively</span></li><li><span>Tracks regular communication with other contract parties and acts thoroughly to monitor contract compliance</span></li><li><span>Able to read and write fluently and accurately in all styles and forms of the language on any subject as well as those pertinent to professional needs</span></li><li><span>Communicates effectively with all organizational levels; in written and orally, also detects and discerns underlying meanings</span></li><li><span>Consistently practices constructive critical thinking as opposed to following procedures blindly, in attempt to enhance and improve work</span></li><li><span>Normally works within approved budget, and continuously seeks to avoid deviations</span></li><li><span>Appropriately balances between bureaucracy and applying procedures flexibly depending on the situation to accomplish tasks more effectively and facilitate for capturing special opportunities</span></li><li><span>Appropriately balances between bureaucracy and applying procedures flexibly depending on the situation to accomplish tasks more effectively and facilitate for capturing special opportunities</span></li><li><span>Continuously seeks to develop themselves and broaden knowledge and skill</span><span>s.</span></li></ol><p><strong><span>Learn more about Hikma in KSA&nbsp;</span></strong><span><strong><span>hikma-ksa-factsheet-aug-2025-en.pdf</span></strong></span></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<strong>Job Description<br><br></strong><strong>Exceptional Hospitality Starts with You<br><br></strong>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for handling purchasing-related document with precision and attention to detail, maintaining accurate purchasing records, including cost analyses and market research to support data-driven decision-making. As a <strong>Purchasing Officer</strong>, you’re not just purchasing goods for the hotel – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br><strong>Responsibilities<br><br></strong>Here’s what you’ll do during a typical day:<br><br><ul><li>Support procurement operations: Assist with purchasing materials and supplies, researching prices, and ensuring compliance with purchasing policies and procedures</li><li>Process and verify deliveries: Accept all purchased products, ensuring accuracy by checking deliveries against purchase orders, invoices, and specifications</li><li>Fulfill requisitions: Issue and deliver items to departments as requested, maintaining appropriate stock levels and notifying supervisors of low or out-of-stock items</li><li>Process invoices: Receive and process invoices, verify accuracy, scan documents, and follow up on discrepancies to ensure timely payment</li><li>Assist with inventory tracking: Conduct routine inventories, input received merchandise into tracking systems, and report shortages or discrepancies<br><br></li></ul><strong>Qualifications<br><br></strong>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:<br><br>A passion for spreading the light and warmth of <strong>Hospitality</strong>. Acting with <strong>Integrity</strong> and always doing the right thing. Inspiring others through <strong>Leadership</strong>. A belief that <strong>Teamwork</strong> drives the best outcomes. A sense of <strong>Ownership</strong> and accountability. And a focus on the <strong>Now</strong>, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br><strong>In Addition, This Role Requires The Following Minimum Qualifications<br><br></strong><ul><li>Diploma or degree in Business, Hospitality, or related field (preferred).</li><li>Knowledge of hospitality operations and supply chain processes. </li><li>Strong negotiation and communication skills. </li><li>Attention to detail and organizational ability. </li><li>Familiarity with procurement software and systems. </li><li>Adhere to the highest ethical standards to guarantee transparency and compliance in all procurement activities.<br><br></li></ul><strong>About Us<br><br></strong><strong>Join an Award-Winning Workplace Culture<br><br></strong>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.<br><br><strong>About The Team<br><br></strong><strong>How We’ll Help You Thrive<br><br></strong><strong>Benefits<br><br></strong>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:<br><br>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program<br><br>Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents<br><br>Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care<br><br>Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).<br><br><ul><li>Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</li></ul>

<strong>About Us<br><br></strong>Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.<br><br>At Worley, we’re building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and can thrive is essential to our mission of delivering sustainable change. We know that diverse and inclusive cultures are safer and more innovative. We encourage applications from candidates from all backgrounds and diversity characteristics and warmly encourage disabled or neurodivergent candidates to apply.<br><br><strong>Position Purpose<br><br></strong>Provide independent technical leadership and assurance on behalf of the Owner for nuclear safety, radiation protection, environmental compliance, and emergency preparedness throughout the project lifecycle, from site selection and licensing through design, construction, commissioning, and operational readiness.<br><br>Ensure compliance with Saudi Arabian regulatory requirements, IAEA Safety Standards, international best practices, and the Owner's Nuclear Safety Policy while independently reviewing and challenging EPC Contractor deliverables.<br><br><strong>Key Responsibilities<br><br></strong><strong>Nuclear Safety<br><br></strong><ul><li> Lead independent nuclear safety reviews and technical assurance activities.</li><li> Review safety case documentation (PSAR, FSAR and supporting analyses).</li><li> Ensure implementation of defence-in-depth and ALARA principles.</li><li> Support the Owner's Nuclear Safety Management System and promote a strong nuclear safety culture.<br><br></li></ul><strong>Environmental &amp; Radiation Protection<br><br></strong><ul><li> Review Environmental Impact Assessments and environmental compliance programmes.</li><li> Oversee radiation protection strategies, environmental monitoring, radioactive waste management, and occupational dose optimisation.</li><li> Ensure compliance with applicable environmental and radiation protection regulations.<br><br></li></ul><strong>Emergency Preparedness<br><br></strong><ul><li> Lead development and review of emergency preparedness and response programmes.</li><li> Review emergency procedures, severe accident management guidance, and emergency exercises.</li><li> Coordinate with national emergency response organisations and relevant authorities.<br><br></li></ul><strong>Regulatory &amp; Owner's Assurance<br><br></strong><ul><li> Support nuclear licensing and regulatory submissions.</li><li> Interface with the nuclear regulator and international organisations, including the IAEA.</li><li> Independently review EPC Contractor deliverables, identify technical risks, and provide recommendations to the Owner.</li><li> Participate in design reviews, HAZOPs, Probabilistic Safety Assessments (PSA), commissioning reviews, and operational readiness assessments.<br><br></li></ul><strong>Construction &amp; Commissioning<br><br></strong><ul><li> Provide nuclear safety and environmental oversight during construction and commissioning.</li><li> Review commissioning procedures, witness safety-critical testing, and verify operational readiness before fuel loading.<br><br></li></ul><strong>Key Deliverables<br><br></strong><ul><li> Nuclear Safety Assurance Reports</li><li> Environmental Compliance Reviews</li><li> Radiation Protection Assessments</li><li> Emergency Preparedness Plans</li><li> Regulatory Compliance Reports</li><li> Independent Design Review Reports</li><li> Operational Readiness Assessments</li><li> Technical Risk Registers<br><br></li></ul><strong>Essential<br><br></strong><strong>Minimum Qualifications<br><br></strong><ul><li> Bachelor's degree in Nuclear Engineering, Environmental Engineering, or a related discipline.</li><li> Minimum 10 years' experience in the nuclear industry.</li><li> Experience in nuclear safety, radiation protection, emergency preparedness, environmental management, or regulatory compliance.</li><li> Strong knowledge of IAEA Safety Standards and international nuclear regulations.</li><li> Excellent stakeholder management and communication skills.<br><br></li></ul><strong>Preferred<br><br></strong><ul><li> Master's degree or MBA.</li><li> Licensed Radiation Protection Officer or Nuclear Reactor Operator.</li><li> Experience supporting commercial nuclear power programmes or Owner's Engineer assignments.</li><li> PMP and relevant ISO or WINS certifications.<br><br></li></ul><strong>Core Competencies<br><br></strong><ul><li> Nuclear Safety &amp; Licensing</li><li> Radiation Protection</li><li> Environmental Management</li><li> Emergency Preparedness</li><li> Regulatory Compliance</li><li> Independent Technical Assurance</li><li> Risk Management</li><li> Stakeholder Engagement</li><li> Technical Leadership</li><li> Strong safety culture and sound professional judgement<br><br></li></ul><strong>Success Measures<br><br></strong><ul><li> Timely completion of independent safety and environmental reviews.</li><li> Successful support of regulatory approvals and licensing activities.</li><li> Effective integration of nuclear safety and environmental requirements throughout project delivery.</li><li> High-quality technical assurance recognised by the Owner and regulator.</li><li> Positive outcomes from regulatory inspections and IAEA reviews.<br><br></li></ul><strong>Moving forward together<br><br></strong>We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.<br><br>And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.<br><br>And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.<br><br><em>Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginning</em> <strong>DHL Global Forwarding</strong> has an opening for <strong>Safety Officer </strong><strong>in Dammam</strong><strong>, Saudi Arabia</strong><strong>.<br><br></strong>Join us in connecting people and improving lives!<br><br><strong>In this CFO position <br><br><br></strong><ul><li>Execute customer operations plans and processes to deliver efficient logistics processes</li><li>Execute, manage and update orders received via the system including special and non-assigned orders</li><li>Ensure flow of goods and information across a customer’s global supply chain and provide resolution for order/ delivery issues</li><li>Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.</li><li>Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines</li><li>Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements</li><li>Track the available capacities and ensure optimum utilization as per the set objectives</li><li>Resolve issues occurring in operational activities, report to management on events and exceptions, as necessary</li><li>Ensure systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.</li><li>Draft reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. and evaluate efficiency of operational performance and delivery</li><li>Interact with other logistics operations departments, customer service and warehouse team to ensure smooth operations</li><li>Comply with operating standards and procedures to provide cost-effective, superior and efficient customer service</li><li>Study and resolve issues in day-to-day customer operations and execute practices focusing on increasing effectiveness and efficiency</li><li>Connect with and influence other specialist departments and 3rd parties e.g. external service providers</li><li>May convince others to accept new concepts, practices, and approaches</li><li>Build strong, trusting cross-functional relationships with DHL managers</li><li>Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders</li><li>Provide technical guidance to line managers and employees</li><li>Individual contributor who may manage two or fewer employees</li><li>May direct the work of other lower level professionals or manage processes and programs</li><li>Coach and review the work of lower level professionals<br><br><br></li></ul><strong>Now, here is what we need from you!<br><br></strong><strong>Qualifications &amp; Key Requirements<br><br></strong><strong>Education Level<br><br></strong>Bachelor’s Degree or equivalent experience/qualification<br><br><strong>Experience Level<br><br></strong>more than 4 years<br><br><strong>We offer:<br><br><br></strong><ul><li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li><li>Possible further career development</li><li>Competitive salary<br><br><br></li></ul><strong>Why join DHL Global Forwarding?<br><br></strong>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html<br><br>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.<br><br>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:<br><br><br><ul><li>The largest global network with more than :30,000 passionate employees</li><li>The most efficient processes and fastest response times</li><li>The best solutions and best customer service<br><br><br></li></ul><strong>Our Vision: </strong>The Logistics Company for the World.<br><br><strong>Our Mission: </strong>Excellence. Simply Delivered.<br><br><strong>Our Purpose: </strong>Connecting People, improving lives.<br><br><strong>Our Values: </strong>Respect &amp; Results<br><br><strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility<br><br><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</em>

<p><strong>About Flooss</strong></p><p>AL-AN Alkhaligia for Consumer Microfinance Company (Flooss) provides consumer microfinance solutions in Saudi Arabia and operates in the regulated financial sector under the supervision of the Saudi Central Bank (SAMA).</p><p>We are building a customer-focused, technology-enabled, and well-governed organization, and we are looking for leaders who will help shape its next stage of growth.</p><p><br></p><p><strong>Role Purpose</strong></p><p>Lead the Company's independent Cybersecurity function and protect the Company's information assets, customer data, and digital services against cyber threats, while ensuring full compliance with SAMA and other applicable regulatory requirements.</p><p><br></p><p>The CISO will own the cybersecurity strategy, governance framework, risk management, and security operations, and will partner closely with the IT Manager, Risk, Compliance, and executive management to embed security across the business.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>1. Cybersecurity Strategy &amp; Governance</strong></p><ul><li>Define and execute the cybersecurity strategy and roadmap in alignment with the Company's business strategy and risk appetite.</li><li>Establish and maintain the cybersecurity governance framework, policies, standards, and procedures.</li><li>Prepare and manage the cybersecurity budget and investment priorities.</li><li>Chair or support the Cybersecurity Steering Committee and report cybersecurity posture, risks, and key metrics to executive management, the Board, and relevant committees.</li><li>Maintain the independence of the Cybersecurity function from IT operations, in line with SAMA requirements.</li></ul><p><strong>2. Cyber Risk &amp; Regulatory Compliance</strong></p><ul><li>Ensure compliance with the SAMA Cyber Security Framework, NCA Essential Cybersecurity Controls, and other applicable regulations and standards.</li><li>Identify, assess, and manage cybersecurity risks across systems, processes, projects, and third parties.</li><li>Conduct periodic cybersecurity maturity self-assessments and drive remediation plans.</li><li>Lead the cybersecurity aspects of regulatory examinations and internal and external audits, and ensure timely closure of findings.</li><li>Monitor regulatory developments and update the Company's cybersecurity controls accordingly.</li></ul><p><strong>3. Security Operations &amp; Incident Response</strong></p><ul><li>Oversee security monitoring and threat detection, whether through an in-house or outsourced Security Operations Center (SOC).</li><li>Lead cyber incident response, investigation, and reporting to SAMA and other authorities within required timelines.</li><li>Manage vulnerability management, penetration testing, and threat intelligence programs.</li><li>Ensure cyber resilience is integrated into Business Continuity and Disaster Recovery plans and tested regularly.</li><li>Oversee identity and access management, including privileged access controls.</li></ul><p><strong>4. Security Architecture &amp; Data Protection</strong></p><ul><li>Define security architecture standards and ensure secure-by-design principles across infrastructure, cloud, applications, APIs, and digital channels.</li><li>Review and approve the security of new systems, integrations, changes, and technology projects before go-live.</li><li>Lead data protection controls in coordination with the Data Protection Officer, in line with the Personal Data Protection Law (PDPL).</li><li>Oversee application security, including secure development practices and security testing of mobile and web channels.</li><li>Ensure controls are in place to prevent fraud and protect customer data and transactions.</li></ul><p><strong>5. Third Parties, Awareness &amp; People Management</strong></p><ul><li>Assess and monitor the cybersecurity posture of vendors and outsourcing arrangements, in line with SAMA outsourcing requirements.</li><li>Define cybersecurity requirements in contracts and service level agreements with third parties.</li><li>Lead cybersecurity awareness and training programs for employees, management, and the Board.</li><li>Lead, coach, and develop the cybersecurity team.</li><li>Build succession plans and develop national cybersecurity talent.</li></ul><p><br></p><p><strong>Qualifications &amp; Experience</strong></p><p><br></p><p><strong>Education</strong></p><ul><li>Bachelor's degree in Cybersecurity, Computer Science, Information Technology, Engineering, or a related field.</li><li>Master's degree in Cybersecurity, Information Security, or an MBA is preferred.</li></ul><p><strong>Experience</strong></p><ul><li>Minimum 10 years of experience in cybersecurity or information security.</li><li>At least 5 years in a cybersecurity leadership role.</li><li>Experience in financial services, fintech, or consumer finance is required.</li><li>Proven experience leading a cybersecurity function within a SAMA-regulated entity is preferred.</li></ul><p><strong>Professional Certifications</strong></p><ul><li>CISSP, CISM, or equivalent senior cybersecurity certification is required.</li><li>CISA, CRISC, ISO 27001 Lead Implementer/Auditor, and relevant cloud security certifications (e.g., CCSP) are an advantage.</li></ul><p><strong>Technical Skills</strong></p><p>Strong knowledge and practical experience in:</p><ul><li>Cybersecurity governance, risk, and compliance (GRC)</li><li>Security operations, SOC, and incident response</li><li>Cloud, network, and application security</li><li>Identity and access management (IAM/PAM)</li><li>API and digital channel security</li><li>Vulnerability management and penetration testing</li><li>Data protection and data loss prevention</li><li>Third-party cybersecurity risk management</li><li>Cyber resilience, Business Continuity, and Disaster Recovery</li></ul><p><strong>Regulatory &amp; Compliance Knowledge</strong></p><ul><li>In-depth knowledge of the SAMA Cyber Security Framework and SAMA outsourcing requirements.</li><li>Knowledge of NCA cybersecurity controls and the Personal Data Protection Law (PDPL).</li><li>Familiarity with international standards such as ISO 27001, NIST, and PCI DSS.</li><li>Experience leading regulatory examinations and audits.</li></ul><p><strong>Languages</strong></p><ul><li>Fluent in Arabic and English.</li></ul><p><strong>Nationality</strong></p><ul><li>Saudi national</li></ul><p><br></p><p><br></p><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>