House gard Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.<br>As we continue our expansion into the Kingdom of Saudi Arabia, Faena The Red Sea will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.</p><br><br>Job Description<br><br><p><strong>The Sales Manager</strong> at <strong>Faena The Red Sea</strong> plays a key role in driving revenue growth and&nbsp;<br>establishing the property’s presence within the global luxury travel market during the preopening and launch phase. This position is responsible for proactively generating transient,<br>corporate, and group business within assigned territories and market segments, while&nbsp;<br>building strategic relationships that position Faena The Red Sea as one of the region’s most&nbsp;<br>sought-after ultra-luxury destinations.<br>As a brand ambassador, the Sales Manager represents Faena’s distinctive blend of culture,&nbsp;<br>lifestyle, wellness, and hospitality, ensuring the hotel is strongly positioned among luxury&nbsp;<br>travel advisors, entertainment networks, corporate accounts, and high-value clientele.<br>This role works closely with Revenue Management, Reservations, and Operations to convert&nbsp;<br>opportunities, maximize market share, and deliver a seamless guest journey from enquiry to&nbsp;<br>arrival.</p><br><p><strong>KEY RESPONSIBILITIES</strong></p><br><ul><li>Develop and execute targeted sales action plans for assigned territories, market&nbsp;segments, and accounts.&nbsp;</li><li>Proactively solicit and generate new business opportunities across transient, leisure,&nbsp;corporate, entertainment, and group segments.&nbsp;</li><li>Build and maintain strong relationships with luxury travel advisors, preferred agencies,&nbsp;corporate travel buyers, family offices, concierge networks, and lifestyle partners.</li><li>Represent Faena The Red Sea at international trade shows, roadshows, sales missions,&nbsp;networking events, and client activations.&nbsp;</li><li>Conduct regular sales calls, presentations, and site inspections to secure new business&nbsp;and strengthen partnerships.&nbsp;</li><li>Achieve or exceed individual monthly, quarterly, and annual revenue goals.&nbsp;</li><li>Work closely with Revenue Management to understand market demand, pricing&nbsp;strategy, and pace reports to identify opportunities.&nbsp;</li><li>Collaborate with Marketing on campaigns, promotions, and lead generation initiatives&nbsp;that drive awareness and conversion.&nbsp;</li><li>Maintain accurate account plans, activity reports, pipelines, and opportunities in&nbsp;Delphi / Salesforce CRM systems.&nbsp;</li><li>Negotiate corporate and consortia agreements in line with hotel commercial strategy.&nbsp;</li><li>Monitor competitor activity, market trends, and changing travel patterns within&nbsp;assigned territories.&nbsp;</li><li>Coordinate with Reservations and Operations teams to ensure smooth execution of&nbsp;client bookings, VIP arrivals, and group requirements.&nbsp;</li><li>Support pre-opening commercial initiatives including database development, account&nbsp;mapping, collateral distribution, and launch campaigns.&nbsp;</li><li>Foster strong working relationships with Accor Global Sales Offices and relevant&nbsp;Ennismore commercial teams to maximize account production.</li></ul><br>Qualifications<br><br><p>• Minimum 3–5 years of luxury hotel or resort sales experience in a Sales Manager or&nbsp;<br>Senior Sales Executive role.&nbsp;<br>• Previous experience within ultra-luxury hospitality, lifestyle brands, or destination&nbsp;<br>resorts preferred.&nbsp;<br>• Strong network within luxury travel trade, leisure agencies, GCC corporate market, or&nbsp;<br>international source markets.&nbsp;<br>• Pre-opening experience is highly desirable.&nbsp;<br>• Strong understanding of sales strategy, account management, contracting, and&nbsp;<br>revenue fundamentals.&nbsp;<br>• Excellent communication, presentation, and relationship-building skills.&nbsp;<br>• Highly motivated, entrepreneurial, and results-driven mindset.&nbsp;<br>• Bachelor’s degree in hospitality, Business, Marketing, or related field preferred.&nbsp;<br>• Proficient in hotel systems including Opera, Delphi, Salesforce, Lanyon / Cvent, and&nbsp;<br>Microsoft Office Suite.&nbsp;<br>• Fluent English and Arabic required.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Saudi Arabia </div> </div> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>At Ten our goal is simple, to become the most trusted service business in the world.<br> We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.<br> We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers.<br> Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members.<br> Will you help take us there?<br> The role We are looking for a Senior Account Manager to join us in Riyadh.<br> I n this role , your primary responsibilities will be to manage our existing client programme.<br> This is a high-impact role, requiring a high degree of accountability and engagement with senior leadership.<br> It’s your chance to define our position in the region and create results that influence Ten’s global business.<br> Key responsibilities: Strategic Account Growth Develop and deliver an ambitious Growth Plan by building a strong network of stakeholder relationships within the client organization and influencing client strategy to unlock growth opportunities.<br> Account Management Oversee the successful delivery of the corporate programme, meeting shared objectives and success metrics.<br> Manage the governance process, with monthly meetings and quarterly strategic business reviews.<br> Resolve day-to-day issues promptly and escalate appropriately.<br> Maintain strong internal communication to ensure all relevant teams are up to speed on key priorities and activities.<br> Share good news both externally and to relevant teams internally.<br> Raise invoices in a timely manner and ensure payment is promptly received.<br> Management Information, Data and Market Intelligence Provide accurate, timely reports for clients.<br> Analyze complex data trends and translate insights into actionable plans.<br> Stay ahead of market and competitor trends, sharing insights with relevant internal stakeholders.<br> At Ten, employees are at the heart of everything.<br> The company promotes a culture of recognition – through regular performance reviews and the annual Extra Mile Awards for outstanding achievements.<br> Employees are encouraged to incorporate their personal goals and interests into their careers and receive support on their development journey.<br> What Ten offers: Attractive compensation package: Competitive salary and the Ten Loyalty Rewards program Vacation policy: Paid vacation plus one additional day for volunteer work Sabbaticals: One month of paid leave every five years Remote Working Holidays Exclusive employee discounts: Access to exclusive travel and lifestyle offers, just like our premium clients International clientele: Manage a high-quality portfolio with excellent service Dynamic work environment: Diverse tasks in an international team Career opportunities: Development prospects in an agile, growing company Inclusive company culture: Diversity and collaboration are highly valued About Us Ten Lifestyle Group is a global luxury concierge service and offers a unique opportunity to become part of a dynamic team in our travel department.<br> Our clients and employees are at the center of everything we do.<br> We support High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel.<br> Our goal at Ten is simple: We want to become the world’s most trusted service company.<br> We deliver our service through a combination of our unique, technology-enabled platform and the expertise of our highly qualified lifestyle managers.<br> Ten is growing rapidly and has ambitious plans to continue innovating and improving the lives of our members.<br> As a certified B Corp, Ten Lifestyle Group is part of a global community of companies committed to making a positive impact on society and the environment.<br> Our Commitment to Diversity: We promote diverse perspectives, cultures, and experiences.<br> Diversity is a core part of our company philosophy, and we are committed to an inclusive work environment.<br> All aspects of our collaboration – from hiring to promotion – are based on performance, competence, commitment, and business needs.<br> Ten works exclusively with a selected list of preferred recruitment agencies.<br> Please note that we are currently not accepting any additional agencies.<br> Ten Group is not responsible for fees related to unsolicited applications.<br> Your profile Minimum 5 years of experience in a similar role.<br> Proven experience in strategic account management, preferably within banking, lifestyle, or concierge services.<br> Strong understanding of commercial strategy and stakeholder engagement.<br> Exceptional organizational skills with the ability to manage multiple projects simultaneously.<br> Excellent communication and interpersonal skills.<br> Proactive, hands-on approach with the ability to work independently and make sound decisions.<br> Proficiency in CRM systems and business intelligence tools.<br> Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.<br> Ability to work in a fast-paced, dynamic environment with a high level of adaptability.<br> Performance-Driven with a demonstrated ability to drive success and achieve business targets through strategic initiatives.<br> Fluent in Arabic and English.<br> Location : full-time onsite in Riyadh, Saudi Arabia.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. Sofitel Riyadh Hotel &amp; Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.</p><p>Job Description To act as a hotel ambassador, providing a personal service to guests, fully aware and following the hotel standards and procedures. To use appropriate materials, equipment and supplies for the smooth run of the butler service operations and to ask for requisitions accordingly. To use the proper telephone etiquette as per Sofitel standards. To remain in close contact with guests by interacting with them whenever possible. To be friendly, attentive and stay professional at all times. To respect the privacy of the guests and the confidentiality of the information To assist and to coordinate the daily activity with the team &amp; Butler Supervisor and to replace him/her whenever needed. To personally greet and escort the guests rather than pointing out directions. To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it. To call the Butler Supervisor, Assistant Manager, DOR or the RM for advice in serious cases or if an approval is required. To report all guest comments or complaints. To be fully aware of VIPs in house, to recognize them and keep a good trace of them. To check details of reservations 24 hours prior to arrival and to follow every content, as per assigned section. To prepare the pre-assigned room as per guest preferences, Your butler is waiting for you form details and operational standards. To assist the GSO at the in-room check-in of the guest by handling passport, credit card or other documents. To meet the guest s needs upon arrival, offering assistance in unpacking luggage, proposing pressing service, shoeshine service, or preparing a bath upon request. To present the guest the amenities and facilities in the room (rooming). To take a genuine care of all guests throughout their stay, in particular of those staying in the assigned section. To ensure a perfect and personalized upkeep of the room. To perform concierge tasks, such as restaurant bookings; to take orders for meals served in the privacy of the room. To recognize the guests and to anticipate their needs whenever possible. To follow up any guest requests, coordinating with the lounge, internal call center and other departments, until satisfaction. To prepare the guest s departure (express check-out, packing needs) and to ensure that transportation and other travel requirements are professionally handled. To check the room after the guest s departure and to follow the Lost &amp; Found procedure. To review on daily basis the butlers logbook and keep it updated. To daily update the guest profiles with likes and dislikes . To attend a daily line up briefing conducted by the Butler Supervisor. To provide a proper handover between the shifts. To share daily activity highlights with the Butler Supervisor, including internal and external guest opportunities. To provide a good communication and pro-active collaboration with all the departments his/her team interacts with.</p><p><strong>Desired Candidate Profile</strong></p>Proficient in English (verbal &amp; written) required Experience with Hotel Property Management System an asset Strong organizational, supervisory and communication skills Ability to evaluate and select among alternative courses of action quickly and accurately Ability to work successfully in high stress and fast paced situations Effective problem solving abilities Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation and perform successfully with limited supervision

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>"Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p><br><p><strong>Sofitel Riyadh Hotel &amp; Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth</strong><br>The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.</p><br><br>Job Description<br><br><ul><li>To act as a hotel ambassador, providing a personal service to guests, fully aware and following the hotel standards and procedures.</li><li>To use appropriate materials, equipment and supplies for the smooth run of the butler service operations and to ask for requisitions accordingly.</li><li>To use the proper telephone etiquette as per Sofitel standards.</li><li>To remain in close contact with guests&nbsp;by interacting with them whenever possible. To be friendly, attentive and stay professional at all times.</li><li>To respect the privacy of the guests and the confidentiality of the information</li><li>To assist and to coordinate the daily activity with the&nbsp;team &amp; Butler Supervisor and to replace him/her whenever needed.</li><li>To personally greet and escort the guests rather than pointing out directions.</li><li>To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.</li><li>To call the Butler Supervisor, Assistant Manager, DOR or the RM for advice in serious cases or if an approval is required.</li><li>To report all guest comments or complaints.</li><li>To be fully aware of VIPs in house, to recognize them and keep a good trace of them.</li><li>To check details of reservations 24 hours prior to arrival and to follow every content, as per assigned section.</li><li>To prepare the pre-assigned room as per guest preferences, “Your butler is waiting for you” form details and operational standards.</li><li>To assist the GSO at the in-room check-in of the guest by handling passport, credit card or other documents.&nbsp;</li><li>To meet the guest’s needs upon arrival, offering assistance in unpacking luggage, proposing pressing service, shoeshine service, or preparing a bath upon request.</li><li>To present the guest the amenities and facilities in the room (rooming).</li><li>To take a genuine care of all guests throughout their stay, in particular of those staying in the assigned section.</li><li>To ensure a perfect and personalized upkeep of the room.</li><li>To perform concierge tasks, such as restaurant bookings; to take orders for meals served in the privacy of the room.</li><li>To recognize the&nbsp;guests and to anticipate their needs whenever possible. To follow up any guest requests, coordinating with the lounge, internal call center and other departments, until satisfaction.</li><li>To prepare the guest’s departure (express check-out, packing needs) and to ensure that transportation and other travel requirements are professionally handled.</li><li>To check the room after the guest’s departure and to follow the “Lost &amp; Found” procedure.</li><li>To review on daily basis the butlers’ logbook and keep it updated.</li><li>To daily update the guest profiles with “likes” and “dislikes”.</li><li>To attend a daily line up briefing conducted by the Butler Supervisor. To provide a proper handover between the shifts.</li><li>To share daily activity highlights with the Butler Supervisor, including internal and external guest opportunities.</li><li>To provide a good communication and pro-active collaboration with all the departments his/her team interacts with.</li></ul><br>Qualifications<br><br><ul><li>Proficient in English (verbal &amp; written) required</li><li>Experience with Hotel Property Management System an asset</li><li>Strong organizational, supervisory and communication skills</li><li>Ability to evaluate and select among alternative courses of action quickly and accurately</li><li>Ability to work successfully in high stress and fast paced situations</li><li>Effective problem solving abilities</li><li>Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation and perform successfully with limited supervision</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">Marriott International is seeking a dedicated Concierge for The Ritz-Carlton Residences, Diriyah, located in Riyadh and Ad Dir'iyah. This full-time position is central to delivering exceptional service to Residence owners and their guests within a luxury hospitality environment. The Concierge will manage diverse requests, provide comprehensive information, and ensure high levels of satisfaction.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Respond to Residence owners' and guests' requests for visitor information, special arrangements, or services such as transportation, reservations, or dry cleaning, by making arrangements or identifying appropriate providers.</li> <li style="margin:0 0 6px;">Address special requests from Residence owners and guests with unique needs, following up to ensure satisfaction.</li> <li style="margin:0 0 6px;">Gather, summarize, and provide information regarding the property and surrounding area amenities, including special events and activities.</li> <li style="margin:0 0 6px;">Announce all visitors, contractors, and others to Residence owners before granting access, ensuring only authorized visitors are permitted and recorded in the key track system.</li> <li style="margin:0 0 6px;">Answer, record, and process all incoming calls, messages, requests, questions, or concerns.</li> <li style="margin:0 0 6px;">Contact appropriate individuals or departments (*, Engineer, Bellperson, Housekeeping) as needed to resolve calls, requests, or problems.</li> <li style="margin:0 0 6px;">Understand and assist with owners’ reservation services (HRS).</li> <li style="margin:0 0 6px;">Assist with scheduling elevator use for Residence owners/tenants during move-in/out.</li> <li style="margin:0 0 6px;">Provide assistance with Bell/valet services for owners requesting their vehicles.</li> <li style="margin:0 0 6px;">Perform Lobby Ambassador tasks as required.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Operational Standards and Professional Conduct</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Review shift logs and daily memo books, documenting pertinent information in logbooks.</li> <li style="margin:0 0 6px;">Report any incidents, accidents, injuries, or unsafe work conditions to management, and complete all required safety training and certifications.</li> <li style="margin:0 0 6px;">Adhere to all company policies and procedures, maintain a clean and professional uniform and personal appearance, ensure confidentiality of proprietary information, and protect company assets.</li> <li style="margin:0 0 6px;">Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation.</li> <li style="margin:0 0 6px;">Communicate professionally and clearly, prepare and review written documents accurately, and answer telephones using appropriate etiquette.</li> <li style="margin:0 0 6px;">Develop and maintain positive working relationships, support team goals, and respond appropriately to colleagues' concerns.</li> <li style="margin:0 0 6px;">Comply with all quality assurance expectations and standards, adhering to the highest standards of The Ritz-Carlton service excellence.</li> <li style="margin:0 0 6px;">Stand, sit, or walk for extended periods or an entire work shift, and move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.</li> <li style="margin:0 0 6px;">Perform other reasonable job duties as requested.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Education:</strong> High school diploma or *** equivalent.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Experience:</strong> Minimum of 1 year of related work experience.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Preferred Experience:</strong> Previous experience as a Concierge or in a similar position within a luxury hotel, luxury residential property, or other high-end hospitality environment.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Supervisory Experience:</strong> No supervisory experience is required for this role.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Eligibility</h3> <p style="margin:0 0 12px; ************;">In compliance with the Kingdom of Saudi Arabia labor and localization requirements, only Saudi nationals will be considered for this position.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment</h3> <p style="margin:0 0 12px; ************;">This is a full-time role based at The Ritz-Carlton Residences, Diriyah, in Riyadh and Ad Dir'iyah. The position requires adherence to luxury service standards and involves direct interaction with Residence owners and guests in a dynamic hospitality setting.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">Marriott International is seeking a dedicated Concierge for The Ritz-Carlton Residences, Diriyah, located in Riyadh and Ad Dir'iyah. This full-time position is central to delivering exceptional service to Residence owners and their guests within a luxury hospitality environment. The Concierge will manage diverse requests, provide comprehensive information, and ensure high levels of satisfaction.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Respond to Residence owners' and guests' requests for visitor information, special arrangements, or services such as transportation, reservations, or dry cleaning, by making arrangements or identifying appropriate providers.</li> <li style="margin:0 0 6px;">Address special requests from Residence owners and guests with unique needs, following up to ensure satisfaction.</li> <li style="margin:0 0 6px;">Gather, summarize, and provide information regarding the property and surrounding area amenities, including special events and activities.</li> <li style="margin:0 0 6px;">Announce all visitors, contractors, and others to Residence owners before granting access, ensuring only authorized visitors are permitted and recorded in the key track system.</li> <li style="margin:0 0 6px;">Answer, record, and process all incoming calls, messages, requests, questions, or concerns.</li> <li style="margin:0 0 6px;">Contact appropriate individuals or departments (*, Engineer, Bellperson, Housekeeping) as needed to resolve calls, requests, or problems.</li> <li style="margin:0 0 6px;">Understand and assist with owners’ reservation services (HRS).</li> <li style="margin:0 0 6px;">Assist with scheduling elevator use for Residence owners/tenants during move-in/out.</li> <li style="margin:0 0 6px;">Provide assistance with Bell/valet services for owners requesting their vehicles.</li> <li style="margin:0 0 6px;">Perform Lobby Ambassador tasks as required.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Operational Standards and Professional Conduct</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Review shift logs and daily memo books, documenting pertinent information in logbooks.</li> <li style="margin:0 0 6px;">Report any incidents, accidents, injuries, or unsafe work conditions to management, and complete all required safety training and certifications.</li> <li style="margin:0 0 6px;">Adhere to all company policies and procedures, maintain a clean and professional uniform and personal appearance, ensure confidentiality of proprietary information, and protect company assets.</li> <li style="margin:0 0 6px;">Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation.</li> <li style="margin:0 0 6px;">Communicate professionally and clearly, prepare and review written documents accurately, and answer telephones using appropriate etiquette.</li> <li style="margin:0 0 6px;">Develop and maintain positive working relationships, support team goals, and respond appropriately to colleagues' concerns.</li> <li style="margin:0 0 6px;">Comply with all quality assurance expectations and standards, adhering to the highest standards of The Ritz-Carlton service excellence.</li> <li style="margin:0 0 6px;">Stand, sit, or walk for extended periods or an entire work shift, and move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.</li> <li style="margin:0 0 6px;">Perform other reasonable job duties as requested.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Education:</strong> High school diploma or *** equivalent.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Experience:</strong> Minimum of 1 year of related work experience.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Preferred Experience:</strong> Previous experience as a Concierge or in a similar position within a luxury hotel, luxury residential property, or other high-end hospitality environment.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Supervisory Experience:</strong> No supervisory experience is required for this role.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Eligibility</h3> <p style="margin:0 0 12px; ************;">In compliance with the Kingdom of Saudi Arabia labor and localization requirements, only Saudi nationals will be considered for this position.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment</h3> <p style="margin:0 0 12px; ************;">This is a full-time role based at The Ritz-Carlton Residences, Diriyah, in Riyadh and Ad Dir'iyah. The position requires adherence to luxury service standards and involves direct interaction with Residence owners and guests in a dynamic hospitality setting.</p>

About the Company<br>Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.<br>You don't need to be from this industry; you do need to be passionate.<br>Our promise to you:- We will respect and value your background and perspectives- We will work together with integrity- We will share our incredible pride for job, company and industry<br>What we ask of you:- Bring passion to all that you do- Listen, move fast and think innovatively- Speak up, have ideas and share them- Believe in customer service, and treating every person with kindness<br>As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.<br>Who we are:We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.<br>In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.<br>With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.<br>Join our family today. Together, we'll make travel better.<br>Job Overview The Valet Services Assistant Manager is responsible for the overall planning, management, and performance of the paid valet parking operation. The role ensures operational excellence, financial performance, exceptional guest experience, safety compliance, and effective stakeholder coordination while leading a high-performing team. The position is accountable for achieving service quality standards, maximizing revenue, optimizing operational efficiency, and maintaining compliance with airport regulations and company policies.<br>Job Responsibilities Operations Management Lead the day-to-day operations of the paid valet parking service. Develop operational strategies to ensure seamless vehicle flow and efficient service delivery. Monitor staffing levels and allocate resources based on passenger traffic and demand. Ensure compliance with all Standard Operating Procedures (SOPs) and Service Level Agreements. Manage contingency plans during peak periods, flight disruptions, and special events. Continuously identify opportunities to improve operational efficiency and customer experience.<br>Guest Experience Ensure delivery of a premium hospitality experience for every guest. Establish service standards aligned with luxury airport hospitality. Handle VIP guests, airline partners, corporate clients, and customer escalations. Monitor customer feedback and implement service improvement initiatives. Drive customer satisfaction and guest loyalty.<br>Financial & Commercial Management Own the valet operation's Profit & Loss (P&L). Develop annual budgets and manage operational expenditure. Monitor daily, weekly, and monthly revenue performance. Analyze revenue trends and identify opportunities for business growth. Ensure accurate reconciliation of cash, POS transactions, and digital payments. Develop promotional campaigns and strategic partnerships to increase valet utilization. Optimize labor productivity while maintaining service standards.<br>Leadership & People Management Lead, coach, and develop the valet operations team. Recruit, train, and onboard new employees. Conduct performance reviews and succession planning. Foster a culture of accountability, teamwork, and continuous improvement. Ensure compliance with company policies, grooming standards, and code of conduct.<br>Safety, Security & Compliance Ensure strict compliance with airport regulations, security requirements, and company policies. Maintain safe vehicle handling practices. Ensure proper key control and vehicle security procedures. Investigate accidents, incidents, and customer complaints. Implement corrective and preventive actions. Conduct regular operational audits.<br>Stakeholder Management Develop strong working relationships with:Airport Authority Parking System Provider Security Teams Traffic Management Airport Operations Centre Airlines Ground Handling Agents Concierge and Lounge Operations Technology partners Maintenance Contractors Represent the valet operation during operational meetings and stakeholder reviews.<br>Technology & Systems Oversee valet management software and digital booking platforms. Ensure system availability and operational readiness. Monitor integration with parking systems, payment gateways, QR code solutions, and customer applications. Support implementation of new technologies to enhance operational efficiency.<br><br>Job Requirements5–8 years of experience in valet operations, airport services, parking management, hospitality, luxury hotels, or transportation services. Minimum 3 years in a managerial or supervisory role. Must have a local valid driving License. Minimum qualification of bachelor’s degree. Proficiency English and local language. Knowledge of other languages is a plus. Strong operational leadership with a guest-first mindset. Excellent commercial acumen and ownership of financial performance. The ability to lead large, diverse teams in a fast-paced airport environment. A commitment to safety, service excellence, and continuous improvement. Effective collaboration with airport stakeholders to deliver a seamless premium valet experience.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there?</p><p>The role</p><p>We are looking for a Head of Service Delivery to join us in Riyadh. In this role, you will be responsible for leading the operational success of the region, taking ownership of end to end service delivery, commercial performance, and member outcomes. Reporting to the Regional Director, you will lead high performing cross functional teams, drive service excellence, and foster a culture of accountability, continuous improvement, and employee engagement. You will be responsible for executing global strategies at a regional level, ensuring alignment with standardised processes, policies, and performance expectations while adapting delivery to local market needs. The role combines strong operational leadership with a focus on financial performance, customer experience, and scalable growth.</p><p>Key responsibilities:</p><p>Leadership, Strategy &amp; Operational Delivery</p><ul><li>Lead regional operational and commercial performance, delivering strong customer, financial, and employee outcomes.</li><li>Translate global strategy into regional priorities and measurable objectives.</li><li>Drive operational excellence through process improvement, efficiency, and effective risk management.</li><li>Collaborate with regional and global stakeholders to implement policies and support sustainable growth.</li></ul><p>People Leadership &amp; Capability Building</p><ul><li>Build, develop, and inspire high-performing teams through coaching and leadership development.</li><li>Foster a culture of accountability, ownership, and continuous improvement.</li><li>Develop leadership capability and succession pipelines for critical roles.</li><li>Empower teams to deliver locally while aligning with global standards and strategy.</li></ul><p>Service Excellence &amp; Quality Assurance</p><ul><li>Deliver exceptional customer service, ensuring quality, consistency, and strong member experiences.</li><li>Use data, insight, and feedback to drive continuous improvement and performance.</li><li>Embed a culture of service excellence and quality across all teams.</li><li>Proactively identify and address service risks to maintain high standards and outcomes.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Essential requirements:</strong></p><ul><li>Proven success in a Head of / operational leadership role.</li><li>Knowledge and expertise in service-driven industries (luxury, travel, hospitality, concierge, or similar), including B2B services to such industries.</li><li>Fluent in Arabic and English.</li><li>Record of success in delivering commercial and operational results through cross-functional leadership.</li><li>Demonstrated ability to manage complex stakeholder relationships across functions and geographies / cultures.</li><li>Financial and analytical skills; able to interpret performance data and translate into actionable plans.</li><li>Ability to promote operational excellence and a high-performance culture.</li><li>Sales experience.</li><li>Exceptional influencing and communication skills, both internally and externally.</li><li>Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with CRM or operational platforms.</li></ul><p><strong>Preferred requirements:</strong></p><ul><li>Previous management experience in luxury service, ultra / high-net-worth travel, or concierge sectors, including the provision of B2B services to such industries.</li><li>Experience of leading operational transformation or large-scale efficiency programmes.</li><li>Experience in embedding automation and process enhancements into workflows.</li><li>Strong change leadership skills, with experience navigating complex transitions.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job DescriptionJob Summary:<p>The Painter is responsible for carrying out all painting and finishing works throughout the hotel to ensure that guest rooms, public areas, back-of-house facilities, and other property assets are maintained in excellent condition. The role includes surface preparation, painting, wallpaper maintenance, and ensuring all work is completed safely and to the hotel's quality standards.</p><br>Key Responsibilities:<ul><li>Perform interior and exterior painting works as assigned.</li><li>Prepare surfaces by cleaning, sanding, scraping, filling cracks, and applying primer.</li><li>Mix and match paint colors to achieve the required finish.</li><li>Carry out touch-up painting and repaint damaged or worn surfaces.</li><li>Repair and maintain painted walls, ceilings, doors, windows, and furniture.</li><li>Install, repair, or remove wallpaper where required.</li><li>Ensure proper use, maintenance, and storage of painting tools and equipment.</li><li>Follow preventive maintenance schedules and respond to maintenance requests promptly.</li><li>Maintain cleanliness of the work area before, during, and after completing tasks.</li><li>Comply with all health, safety, and environmental regulations, including the proper handling and disposal of paints and chemicals.</li><li>Coordinate with other Engineering team members when carrying out maintenance projects.</li><li>Report material shortages and equipment defects to the Engineering Supervisor.</li><li>Support emergency maintenance activities when required.</li><li>Perform any other duties assigned by the Engineering management.</li></ul>Qualifications:<ul><li>High school diploma or equivalent.</li><li>Vocational certification or training in painting or finishing is preferred.</li><li>Basic knowledge of painting materials, tools, and surface preparation techniques.</li><li>Familiarity with safety procedures related to paints, solvents, and chemicals.</li></ul>Experience:<ul><li>Minimum 1–2 years of experience as a Painter, preferably in a hotel, resort, commercial building, or facilities maintenance environment.</li></ul>Skills &amp; Competencies:<ul><li>Good knowledge of painting and decorating techniques.</li><li>Attention to detail and quality workmanship.</li><li>Ability to read and understand work orders.</li><li>Good time management and organizational skills.</li><li>Ability to work independently and as part of a team.</li><li>Physical ability to lift materials, climb ladders, and work at heights.</li><li>Basic communication skills in English; Arabic is an advantage.</li></ul>Working Conditions:<ul><li>Indoor and outdoor work environments.</li><li>May require working at heights and in confined spaces.</li><li>Ability to work flexible shifts, weekends, holidays, and respond to emergency maintenance calls when necessary.</li></ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Job Description</p><p>Key Roles &amp; Responsibilities</p><p>Arrival Coordination : Monitor the daily guest arrival list and flight details closely to ensure a presence at the terminal for every scheduled flight.</p><p>The "Raffles Welcome" : Greet guests warmly at the arrival hall with a personalized signboard. In line with brand standards, use the guest's name immediately (e.g., "Mr. [Name], welcome to [City], I hope you had a pleasant flight").</p><p>Logistics Management : Coordinate with the Chief Concierge to ensure the correct number of hotel cars are on standby and that they meet all brand cleanliness and amenity standards.</p><p>Luggage Handling : Assist guests with their baggage from the carousel to the vehicle, ensuring all items are handled with extreme care and correctly loaded.</p><p>Liaising &amp; VIP Protocol : Inform the hotel Front Office and Butler teams immediately when VIP guests are en route. Maintain strong professional relationships with airport personnel, immigration, and customs officers to facilitate smooth passage.</p><p>Service Recovery : Act as a frontline problem-solver for delayed flights, lost luggage, or transport issues, reporting any guest complaints to the Chief Concierge for further action.</p><p>Professional Standards &amp; Etiquette</p><p>Anticipatory Service : Embody the Raffles "anticipatory" style by identifying guest needs (e.g., offering water or a cold towel) before they are requested.</p><p>Impeccable Grooming : Maintain a neat, professional appearance at all times, as the Greeter represents the hotel's 5-star image in a public terminal.</p><p>Communication : Use clear, professional English and demonstrate cultural sensitivity when interacting with international clientele.</p><p><strong>Desired Candidate Profile</strong></p><p><b>Qualifications &amp; Attributes</b></p><p>Experience : Typically requires at least 2 years of experience in a 5-star hotel environment, often with a background in Bell or Door services.</p><p>Physical Stamina : Must be able to stand for long periods and lift heavy luggage.</p><p>Knowledge : Deep familiarity with airport terminal layouts, hotel facilities, and local area highlights to answer guest inquiries during the initial greeting.</p>

The Guest Ambassador is responsible for delivering exceptional, guest-centric experiences within Cenomi Centers' malls. Acting as the first point of contact for visitors, the role ensures guests feel welcomed, supported, and valued through proactive service, problem resolution, and personalized assistance.<br><br>Key Responsibilities Welcome guests and serve as a trusted point of contact during their visit. Resolve guest inquiries and concerns while ensuring a high standard of service. Support guest engagement initiatives, promotions, and in-mall activations. Maintain knowledge of mall operations, facilities, and tenant offerings. Uphold service standards during rotating shifts, including weekends and public holidays.<br><br>Requirements<br>Diploma or Bachelor's degree in Hospitality, Business, or a related field preferred. Experience in guest services, hospitality, luxury retail, airline, concierge, or VIP service industries. Strong communication skills in Arabic and English. Excellent customer service, problem-solving. Adaptability, and ability to work in a group setting.

The Guest Ambassador is responsible for delivering exceptional, guest-centric experiences within Cenomi Centers' malls. Acting as the first point of contact for visitors, the role ensures guests feel welcomed, supported, and valued through proactive service, problem resolution, and personalized assistance.<br><br>Key Responsibilities Welcome guests and serve as a trusted point of contact during their visit. Resolve guest inquiries and concerns while ensuring a high standard of service. Support guest engagement initiatives, promotions, and in-mall activations. Maintain knowledge of mall operations, facilities, and tenant offerings. Uphold service standards during rotating shifts, including weekends and public holidays.<br><br>Requirements<br>Diploma or Bachelor's degree in Hospitality, Business, or a related field preferred. Experience in guest services, hospitality, luxury retail, airline, concierge, or VIP service industries. Strong communication skills in Arabic and English. Excellent customer service, problem-solving. Adaptability, and ability to work in a group setting.

Front Office Manager Amaala CLINIQUE LA PRAIRIE Umluj, Tabuk, Saudi Arabia (On-site) Job Title: Front Office Manager – Health Resort Amaala Location: Saudi Arabia, Amaala<br>Ever since it was founded in 1931 in Montreux, Switzerland, Clinique La Prairie has established an international reputation as an award-winning destination renowned for delivering the most progressive health and wellbeing programs in an ambience of unparalleled luxury Swiss hospitality.<br>FUNCTION DEFINITION AND MISSIONThe Front Office Manager is responsible for leading and managing all Front Office operations to ensure exceptional guest experiences, seamless arrivals and departures, personalized services, and operational excellence in accordance with Clinique La Prairie standards. The role oversees Front Desk, Guest Relations, Concierge, Airport Services, Guest Communications, and Butler coordination while ensuring the highest levels of guest satisfaction, team engagement, revenue optimization, and service delivery. RESPONSABILITES• Lead and oversee all Front Office operations, ensuring exceptional guest experiences and luxury service standards.• Manage Front Desk, Guest Relations, Concierge, Communications, Airport Services, and Butler operations.• Ensure smooth guest arrivals, departures, room allocations, and overall guest journey management.• Handle VIP guests, guest feedback, complaints, and service recovery effectively. Coordinate closely with Housekeeping, Reservations, Wellness, Engineering, Security, and other departments.• Recruit, train, coach, and develop Front Office colleagues while maintaining high-performance standards. Manage departmental scheduling, staffing levels, and operational productivity.• Monitor room inventory, occupancy, and upselling opportunities to support revenue goals.• Ensure guest profiles, preferences, and operational records are accurately maintained in Opera PMS and related systems.• Support budgeting, cost control, and achievement of departmental objectives. Monitor guest satisfaction scores, operational KPIs, and implement continuous improvement initiatives.• Ensure compliance with company policies, health and safety regulations, and quality standards.• Support pre-opening activities and perform any additional duties assigned by Management.<br>EDUCATIONBachelor in Business administration or equivalent required. Diploma or Degree in Hospitality Management, Hotel Management, Business Administration, or related field preferred.<br>QUALIFICATIONSMinimum 5 years of Front Office experience within luxury hospitality environments, with at least 2–3 years in a managerial or supervisory role. Pre-opening experience in luxury hotels, integrated resorts, wellness resorts, or ultra-luxury hospitality environments is preferred. Excellent English communication skills are required; additional languages are advantageous. COMPETENCESFront Office Operations Management, Guest Experience Leadership, Luxury Service Standards, Revenue Optimization, Opera PMS Proficiency, Team Leadership, Communication Skills, Guest Relations Management, Problem Solving, Decision Making, Financial Awareness, Planning & Organization, Service Recovery, Preopening Experience, Conflict Resolution, Training & Development, Quality Assurance, and Cross-Departmental Collaboration.

The Guest Ambassador is responsible for delivering exceptional, guest-centric experiences within Cenomi Centers' malls. Acting as the first point of contact for visitors, the role ensures guests feel welcomed, supported, and valued through proactive service, problem resolution, and personalized assistance.<br><br>Key Responsibilities Welcome guests and serve as a trusted point of contact during their visit. Resolve guest inquiries and concerns while ensuring a high standard of service. Support guest engagement initiatives, promotions, and in-mall activations. Maintain knowledge of mall operations, facilities, and tenant offerings. Uphold service standards during rotating shifts, including weekends and public holidays.<br><br>Requirements<br>Diploma or Bachelor's degree in Hospitality, Business, or a related field preferred. Experience in guest services, hospitality, luxury retail, airline, concierge, or VIP service industries. Strong communication skills in Arabic and English. Excellent customer service, problem-solving. Adaptability, and ability to work in a group setting.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span style="font-size: 11px;">Job Description The Guest Relations Host is responsible for delivering exceptional, personalized service to guests throughout their stay. The role focuses on anticipating guest needs, handling requests and feedback, resolving issues promptly, and ensuring a seamless and memorable luxury experience. It also involves coordinating with different hotel departments to enhance guest satisfaction and maintain high service standards.</span></p><p><b>KEY RESPONSIBILITIES</b></p><ul><li>Welcome and engage with guests in a warm, professional, and personalized manner</li><li>Anticipate guest needs and provide proactive service throughout their stay</li><li>Handle guest inquiries, requests, feedback, and complaints promptly and effectively</li><li>Coordinate with departments such as Housekeeping, F&amp;B, and Concierge to fulfill guest needs</li><li>Ensure all guest preferences and special requests are recorded and communicated accurately</li><li>Assist with VIP arrivals, special occasions, and personalized guest experiences</li><li>Monitor guest satisfaction and follow up to ensure issues are fully resolved</li><li>Maintain detailed records of guest interactions, preferences, and feedback</li><li>Support check-in and check-out processes when required</li><li>Promote hotel services, amenities, and experiences to enhance guest satisfaction</li><li>Handle service recovery situations professionally to maintain guest loyalty</li><li>Ensure smooth communication between guests and hotel departments</li><li>Maintain high standards of luxury service and hospitality etiquette</li><li>Respond to guest messages, calls, and digital requests in a timely manner</li><li>Assist in organizing guest activities, reservations, and special arrangements</li><li>Ensure confidentiality and privacy of guest information at all times</li><li>Contribute to continuous improvement of guest experience standards</li><li>Support management in achieving guest satisfaction and service excellence goals</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma or Bachelor s degree in Hospitality Management, Tourism, or related field</li><li>1 3+ years of experience in guest services, front office, concierge, or hospitality roles (luxury hotel experience preferred)</li><li>Strong understanding of luxury hospitality standards and guest service principles</li><li>Familiarity with hotel operations and Property Management Systems (PMS) is an advantage</li><li>Proficiency in Microsoft Office applications and communication tools</li><li>Fluency in English; additional languages are an advantage</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Guest Relations Host is responsible for delivering exceptional, personalized service to guests throughout their stay. The role focuses on anticipating guest needs, handling requests and feedback, resolving issues promptly, and ensuring a seamless and memorable luxury experience. It also involves coordinating with different hotel departments to enhance guest satisfaction and maintain high service standards.</p><p><b>KEY RESPONSIBILITIES</b></p><ul><li>Welcome and engage with guests in a warm, professional, and personalized manner</li><li>Anticipate guest needs and provide proactive service throughout their stay</li><li>Handle guest inquiries, requests, feedback, and complaints promptly and effectively</li><li>Coordinate with departments such as Housekeeping, F&amp;B, and Concierge to fulfill guest needs</li><li>Ensure all guest preferences and special requests are recorded and communicated accurately</li><li>Assist with VIP arrivals, special occasions, and personalized guest experiences</li><li>Monitor guest satisfaction and follow up to ensure issues are fully resolved</li><li>Maintain detailed records of guest interactions, preferences, and feedback</li><li>Support check-in and check-out processes when required</li><li>Promote hotel services, amenities, and experiences to enhance guest satisfaction</li><li>Handle service recovery situations professionally to maintain guest loyalty</li><li>Ensure smooth communication between guests and hotel departments</li><li>Maintain high standards of luxury service and hospitality etiquette</li><li>Respond to guest messages, calls, and digital requests in a timely manner</li><li>Assist in organizing guest activities, reservations, and special arrangements</li><li>Ensure confidentiality and privacy of guest information at all times</li><li>Contribute to continuous improvement of guest experience standards</li><li>Support management in achieving guest satisfaction and service excellence goals</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma or Bachelor s degree in Hospitality Management, Tourism, or related field</li><li>1 3+ years of experience in guest services, front office, concierge, or hospitality roles (luxury hotel experience preferred)</li><li>Strong understanding of luxury hospitality standards and guest service principles</li><li>Familiarity with hotel operations and Property Management Systems (PMS) is an advantage</li><li>Proficiency in Microsoft Office applications and communication tools</li><li>Fluency in English; additional languages are an advantage</li></ul><p></p></section>

<p><br></p><p>JOB OVERVIEW The Airport Greeter is responsible for welcoming guests upon arrival and departure at the airport, ensuring a seamless, warm, and luxurious first and last impression of FAENA, The Red Sea. The role includes assisting with meet-and-greet services, coordinating transportation, supporting luggage handling, and facilitating smooth transfers between the airport and the resort while delivering attentive, professional, and personalized guest service in line with ultra-luxury hospitality standards.</p><p>DUTIES AND RESPONSIBILITIES Welcome guests at the airport with a warm, professional, and personalized greeting. Assist guests during arrival and departure procedures to ensure a smooth airport experience. Identify and escort VIP guests, ensuring priority handling and special attention. Coordinate guest transfers between the airport and the resort, including transportation arrangements. Assist with luggage handling and ensure safe transfer of guest belongings to vehicles or resort representatives. Liaise with airport authorities, immigration staff, and transportation providers when necessary to facilitate guest movement. Monitor flight arrivals and departures to ensure timely coordination of guest services. Communicate guest arrivals, delays, or special requirements to the resort team. Provide guests with accurate information about resort transfers, timing, and services. Handle guest inquiries, concerns, or last-minute changes with professionalism and efficiency. Ensure all meet-and-greet signage, materials, and welcome setups are properly prepared. Maintain a polished and professional appearance in line with luxury hospitality standards. Support VIP protocols and ensure discreet, personalized service for high-profile guests. Coordinate closely with Concierge, Transportation, and Front Office teams. Ensure guest privacy, confidentiality, and security at all times. Maintain a calm and organized presence in busy airport environments. Report any operational issues, delays, or incidents promptly to management. Deliver a seamless transition from airport arrival to resort experience reflecting FAENA The Red Sea s luxury standards.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent required; hospitality or tourism training preferred.</li><li>1-3 years of experience in guest services, airport operations, concierge, or luxury hospitality.</li><li>Previous experience in a luxury hotel or resort environment is an advantage.</li><li>Familiarity with airport procedures, arrival/departure processes, and VIP handling preferred.</li><li>Proficiency in English; additional languages are an advantage.</li><li>Basic knowledge of local transportation and travel coordination.</li></ul>

<p>JOB OVERVIEW The Airport Greeter is responsible for welcoming guests upon arrival and departure at the airport, ensuring a seamless, warm, and luxurious first and last impression of FAENA, The Red Sea. The role includes assisting with meet-and-greet services, coordinating transportation, supporting luggage handling, and facilitating smooth transfers between the airport and the resort while delivering attentive, professional, and personalized guest service in line with ultra-luxury hospitality standards. DUTIES AND RESPONSIBILITIES Welcome guests at the airport with a warm, professional, and personalized greeting. Assist guests during arrival and departure procedures to ensure a smooth airport experience. Identify and escort VIP guests, ensuring priority handling and special attention. Coordinate guest transfers between the airport and the resort, including transportation arrangements. Assist with luggage handling and ensure safe transfer of guest belongings to vehicles or resort representatives. Liaise with airport authorities, immigration staff, and transportation providers when necessary to facilitate guest movement. Monitor flight arrivals and departures to ensure timely coordination of guest services. Communicate guest arrivals, delays, or special requirements to the resort team. Provide guests with accurate information about resort transfers, timing, and services. Handle guest inquiries, concerns, or last-minute changes with professionalism and efficiency. Ensure all meet-and-greet signage, materials, and welcome setups are properly prepared. Maintain a polished and professional appearance in line with luxury hospitality standards. Support VIP protocols and ensure discreet, personalized service for high-profile guests. Coordinate closely with Concierge, Transportation, and Front Office teams. Ensure guest privacy, confidentiality, and security at all times. Maintain a calm and organized presence in busy airport environments. Report any operational issues, delays, or incidents promptly to management. Deliver a seamless transition from airport arrival to resort experience reflecting FAENA The Red Sea s luxury standards.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or equivalent required; hospitality or tourism training preferred. 1 3 years of experience in guest services, airport operations, concierge, or luxury hospitality. Previous experience in a luxury hotel or resort environment is an advantage. Familiarity with airport procedures, arrival/departure processes, and VIP handling preferred. Proficiency in English; additional languages are an advantage. Basic knowledge of local transportation and travel coordination.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>At FAENA The Red Sea, every arrival sets the tone for something extraordinary. As a Guest Experience Agent, you are the first point of connection and the lasting impression bringing the brand to life through intuitive service, genuine warmth, and attention to detail. Acting as a key liaison between guests and the resort, you ensure every interaction is seamless, personalized, and delivered with precision. From check-in to departure, you anticipate needs, resolve requests with confidence, and create a sense of belonging that transforms each stay into a memorable experience.</p><p>Key Responsibilities</p><ul><li>Deliver exceptional front office service aligned with Forbes standards and luxury hospitality expectations</li><li>Manage guest arrivals and departures efficiently, ensuring a smooth and welcoming experience</li><li>Maintain full awareness of daily resort operations, including VIP arrivals, events, and occupancy</li><li>Build strong guest relationships through recognition, personalization, and preference tracking</li><li>Respond to guest inquiries, requests, and concerns promptly and professionally</li><li>Act as a liaison between Front Office, Concierge, Butler, Housekeeping, and Engineering teams</li><li>Support concierge services including reservations, guest information, and special requests</li><li>Handle guest accounts, payments, and cashiering responsibilities with accuracy</li><li>Maintain and update guest profiles using Opera and other systems</li><li>Assist with luggage handling and airport transfers coordination when required</li><li>Promote resort facilities, services, and experiences, identifying upselling opportunities</li><li>Follow daily shift checklists and ensure accurate handovers between shifts</li><li>Support operational coverage across Front Office and Butler services when required</li><li>Ensure compliance with health, safety, and security procedures at all times</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 1 year experience in Front Office or Guest Relations within a luxury hotel or resort</li><li>Diploma or degree in Hospitality Management or related field preferred</li><li>Strong understanding of luxury service standards (Forbes or similar)</li><li>Excellent communication and interpersonal skills with a guest-first mindset</li><li>Professional, polished, and confident in guest-facing environments</li><li>Strong problem-solving skills with the ability to think on your feet</li><li>Highly organized with attention to detail and accuracy</li><li>Experience with Opera or similar hotel management systems is an advantage</li><li>Energetic, adaptable, and able to thrive in a fast-paced environment</li><li>Discreet, trustworthy, and able to handle sensitive guest information</li><li>Passion for hospitality and creating exceptional guest experiences</li><li>Must speak fluent English and Arabic</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>At FAENA The Red Sea, every arrival sets the tone for something extraordinary. As a Guest Experience Agent, you are the first point of connection and the lasting impression bringing the brand to life through intuitive service, genuine warmth, and attention to detail. Acting as a key liaison between guests and the resort, you ensure every interaction is seamless, personalized, and delivered with precision. From check-in to departure, you anticipate needs, resolve requests with confidence, and create a sense of belonging that transforms each stay into a memorable experience.</p><p>Key Responsibilities</p><ul><li>Deliver exceptional front office service aligned with Forbes standards and luxury hospitality expectations</li><li>Manage guest arrivals and departures efficiently, ensuring a smooth and welcoming experience</li><li>Maintain full awareness of daily resort operations, including VIP arrivals, events, and occupancy</li><li>Build strong guest relationships through recognition, personalization, and preference tracking</li><li>Respond to guest inquiries, requests, and concerns promptly and professionally</li><li>Act as a liaison between Front Office, Concierge, Butler, Housekeeping, and Engineering teams</li><li>Support concierge services including reservations, guest information, and special requests</li><li>Handle guest accounts, payments, and cashiering responsibilities with accuracy</li><li>Maintain and update guest profiles using Opera and other systems</li><li>Assist with luggage handling and airport transfers coordination when required</li><li>Promote resort facilities, services, and experiences, identifying upselling opportunities</li><li>Follow daily shift checklists and ensure accurate handovers between shifts</li><li>Support operational coverage across Front Office and Butler services when required</li><li>Ensure compliance with health, safety, and security procedures at all times</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 1 year experience in Front Office or Guest Relations within a luxury hotel or resort</li><li>Diploma or degree in Hospitality Management or related field preferred</li><li>Strong understanding of luxury service standards (Forbes or similar)</li><li>Excellent communication and interpersonal skills with a guest-first mindset</li><li>Professional, polished, and confident in guest-facing environments</li><li>Strong problem-solving skills with the ability to think on your feet</li><li>Highly organized with attention to detail and accuracy</li><li>Experience with Opera or similar hotel management systems is an advantage</li><li>Energetic, adaptable, and able to thrive in a fast-paced environment</li><li>Discreet, trustworthy, and able to handle sensitive guest information</li><li>Passion for hospitality and creating exceptional guest experiences</li><li>Must speak fluent English and Arabic</li></ul><p></p></section>