House gard Jobs

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a guest relations agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <ul> <li>Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance</li> <li>Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately</li> <li>Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries</li> <li>Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue</li> <li>Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. And a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</p> <h4>How we’ll help you thrive</h4> <p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p> <ul> <li>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program</li> <li>Paid parental leave – Because family matters. We offer paid leave for eligible team members, including partners and adoptive parents</li> <li>Crisis concierge – In times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care</li> <li>Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members to care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP).</li> </ul> <p><em>*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</em></p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a front office supervisor, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <ul> <li><strong>Supervise front office team:</strong> Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery.</li> <li><strong>Lead day-to-day team operations:</strong> Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback.</li> <li><strong>Lead guest issue resolution:</strong> Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues.</li> <li><strong>Manage lobby flow:</strong> Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.</li> <li><strong>Manage special projects:</strong> Lead department initiatives or ad-hoc assignments.</li> </ul> <h4>What it takes to make the stay</h4> <p>This vacancy is exclusively open for Saudi nationals.</p> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <ul> <li>A passion for spreading the light and warmth of hospitality.</li> <li>Acting with integrity and always doing the right thing.</li> <li>Inspiring others through leadership.</li> <li>A belief that teamwork drives the best outcomes.</li> <li>A sense of ownership and accountability.</li> <li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li> </ul> <h4>How we’ll help you thrive</h4> <p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p> <ul> <li>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD per night at our world-class hotels through our Go Hilton travel program.</li> <li>Paid parental leave – Because family matters. We offer paid leave for eligible team members, including partners and adoptive parents.</li> <li>Crisis concierge – In times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care.</li> <li>Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP).</li> </ul> <p><em>*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program or plan.</em></p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a cluster site monitor and facility safety professional, you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay special for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <ul> <li>Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions.</li> <li>Assist with investigations: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents.</li> <li>Maintain accurate documentation: Prepare and ensure the accuracy of security reports and records.</li> <li>Respond to emergencies: Assist in handling safety hazards, fires, medical incidents, and security threats.</li> <li>Provide exceptional guest assistance: Respond to guest inquiries and concerns with professionalism and efficiency.</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <ul> <li>A passion for spreading the light and warmth of hospitality.</li> <li>Acting with integrity and always doing the right thing.</li> <li>Inspiring others through leadership.</li> <li>A belief that teamwork drives the best outcomes.</li> <li>A sense of ownership and accountability.</li> <li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li> </ul> <h4>How we’ll help you thrive</h4> <p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p> <ul> <li>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD per night at our world-class hotels through our Go Hilton travel program.</li> <li>Paid parental leave – Because family matters. We offer paid leave for eligible team members, including partners and adoptive parents.</li> <li>Crisis concierge – In times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care.</li> <li>Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP).</li> </ul> <p><em>*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program or plan.</em></p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a chef de partie, you’re not just overseeing the preparation of high-quality dishes – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <ul> <li><strong>Prepare great tasting dishes:</strong> Season, cook, and test dishes according to standard recipes, ensuring consistency in taste and presentation.</li> <li><strong>Supervise the kitchen team:</strong> Oversee line cooks to ensure and provide support as needed in the absence of senior chefs to ensure smooth and efficient operations.</li> <li><strong>Maintain kitchen cleanliness:</strong> Keep all work areas clean, tidy, and free of cross-contamination.</li> <li><strong>Ensure food quality and storage compliance:</strong> Monitor ingredient quality, ensuring proper storage and stock rotation.</li> <li><strong>Assist with cost management:</strong> Contribute to controlling food costs, improving gross profit margins, and meeting departmental financial targets.</li> <li><strong>Uphold regulatory standards:</strong> Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing.</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <ul> <li>A passion for spreading the light and warmth of hospitality.</li> <li>Acting with integrity and always doing the right thing.</li> <li>Inspiring others through leadership.</li> <li>A belief that teamwork drives the best outcomes.</li> <li>A sense of ownership and accountability.</li> <li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li> </ul> <h4>How we’ll help you thrive</h4> <p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p> <ul> <li><strong>Incredible travel perks</strong> – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program.</li> <li><strong>Paid parental leave</strong> – Because family matters. We offer paid leave for eligible team members, including partners and adoptive parents.</li> <li><strong>Crisis concierge</strong> – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.</li> <li><strong>Mental health resources</strong> – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP).</li> </ul> <p><em>*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</em></p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

<b>Join a Luxury Hospitality Team as a Butler</b><br><br>We are seeking a highly skilled and professional Butler to join our luxury hospitality team in Jeddah, Saudi Arabia. As a Butler, you will be responsible for providing exceptional personalized service to our VIP guests, ensuring their stay is nothing short of extraordinary.<br><br><b>Key Responsibilities:</b><ul><li>Greet and escort VIP guests upon arrival and departure, providing a warm and professional welcome.</li><li>Deliver personalized check-in and check-out experiences in-room or in the lounge.</li><li>Manage guest luggage, including unpacking and packing services, as well as handling laundry and pressing requests.</li><li>Coordinate dining, spa, transportation, and other guest services according to individual preferences.</li><li>Maintain detailed guest profiles, including preferences and special requests.</li><li>Collaborate with various departments (Housekeeping, Room Service, Concierge) to ensure seamless service delivery.</li><li>Prepare guest rooms and suites with personalized amenities, welcome drinks, and special touches.</li><li>Maintain cleanliness and organization in the Butler pantry and working areas.</li><li>Promptly respond to guest inquiries and requests with professionalism and efficiency.</li><li>Uphold the highest standards of confidentiality and security regarding guest information.</li><li>Anticipate guest needs to provide a tailored and exclusive experience.</li><li>Facilitate smooth communication throughout the guest's journey, from pre-arrival to post-departure.</li><li>Demonstrate knowledge and respect for local Saudi Arabian customs and etiquette.</li></ul><br><b>Qualifications:</b><ul><li>Minimum of 2 years of experience as a Butler or in a similar role within a 4-5 star luxury hotel or resort.</li><li>Strong command of English; basic Arabic language skills preferred.</li><li>Excellent grooming, etiquette, and interpersonal communication skills.</li><li>Robust organizational abilities and capacity to multitask effectively.</li><li>Knowledge of Butler service standards (*, Forbes, LQA) preferred.</li><li>High attention to detail and strong problem-solving skills.</li><li>Professional demeanor with a genuine passion for hospitality and service.</li><li>Ability to maintain utmost discretion and confidentiality at all times.</li><li>Flexibility to work various shifts, including weekends and holidays.</li><li>Familiarity with Middle Eastern hospitality standards.</li><li>Knowledge of local customs and etiquette in Saudi Arabia.</li><li>Adaptability to work in a culturally diverse environment.</li><li>Strong time management and prioritization skills.</li></ul><br><b>Raffles’ Commitment:</b> Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.

<b>Join a Luxury Hospitality Team as a Butler</b><br><br>We are seeking a highly skilled and professional Butler to join our luxury hospitality team in Jeddah, Saudi Arabia. As a Butler, you will be responsible for providing exceptional personalized service to our VIP guests, ensuring their stay is nothing short of extraordinary.<br><br><b>Key Responsibilities:</b><ul><li>Greet and escort VIP guests upon arrival and departure, providing a warm and professional welcome.</li><li>Deliver personalized check-in and check-out experiences in-room or in the lounge.</li><li>Manage guest luggage, including unpacking and packing services, as well as handling laundry and pressing requests.</li><li>Coordinate dining, spa, transportation, and other guest services according to individual preferences.</li><li>Maintain detailed guest profiles, including preferences and special requests.</li><li>Collaborate with various departments (Housekeeping, Room Service, Concierge) to ensure seamless service delivery.</li><li>Prepare guest rooms and suites with personalized amenities, welcome drinks, and special touches.</li><li>Maintain cleanliness and organization in the Butler pantry and working areas.</li><li>Promptly respond to guest inquiries and requests with professionalism and efficiency.</li><li>Uphold the highest standards of confidentiality and security regarding guest information.</li><li>Anticipate guest needs to provide a tailored and exclusive experience.</li><li>Facilitate smooth communication throughout the guest's journey, from pre-arrival to post-departure.</li><li>Demonstrate knowledge and respect for local Saudi Arabian customs and etiquette.</li></ul><br><b>Qualifications:</b><ul><li>Minimum of 2 years of experience as a Butler or in a similar role within a 4-5 star luxury hotel or resort.</li><li>Strong command of English; basic Arabic language skills preferred.</li><li>Excellent grooming, etiquette, and interpersonal communication skills.</li><li>Robust organizational abilities and capacity to multitask effectively.</li><li>Knowledge of Butler service standards (*, Forbes, LQA) preferred.</li><li>High attention to detail and strong problem-solving skills.</li><li>Professional demeanor with a genuine passion for hospitality and service.</li><li>Ability to maintain utmost discretion and confidentiality at all times.</li><li>Flexibility to work various shifts, including weekends and holidays.</li><li>Familiarity with Middle Eastern hospitality standards.</li><li>Knowledge of local customs and etiquette in Saudi Arabia.</li><li>Adaptability to work in a culturally diverse environment.</li><li>Strong time management and prioritization skills.</li></ul><br><b>Raffles’ Commitment:</b> Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>JOB SCOPE</strong></p><p><strong>Purpose</strong> To provide visionary, operational, and cultural leadership across Ultra Luxury Hotel - Qiddiya s entire Rooms Division delivering an extraordinary and consistently personalised guest journey that embodies the ultra-luxury positioning of the hotel and upholds the highest standards of bespoke hospitality. The Director of Rooms ensures that every touchpoint from arrival to departure reflects an unwavering commitment to guest recognition, anticipatory service, and flawless execution. The Director of Rooms shapes the service culture, drives continuous innovation, nurtures a world-class talent community, and ensures the Rooms Division delivers commercially outstanding results whilst setting the benchmark for luxury hospitality in the region. To hold full accountability for the strategic direction and day-to-day performance of all Rooms Division departments, reporting directly to the General Manager. Responsibilities encompass Front Office, Guest Relations, Concierge, Butler Services, Housekeeping, Laundry, Spa Reception (where operationally aligned), and Transportation and Bell Services. To guarantee the highest levels of service excellence, physical product integrity, and environmental standards across all guest-facing and back-of-house areas of the Rooms Division, consistent with Forbes Five-Star and/or Leading Hotels of the World benchmarks. To help drive revenue performance, exercise rigorous financial stewardship, develop exceptional colleague talent, and sustain the profitability of the Division. To act as a strategic and diplomatic ambassador for the hotel in all situations where the reputation, brand integrity, or guest experience of Ultra Luxury Hotel - Qiddiya is at stake. To ensure full compliance with health and safety regulations, fire and life safety requirements, local authority mandates, and all applicable statutory obligations across the Rooms Division.</p><p><strong>Financial Accountability</strong> Hold accountability for Rooms Division budgeting, forecasting, and long-range financial planning, ensuring divisional revenue targets and cost controls are achieved. Drive ancillary revenue initiatives, optimise cost efficiency, champion sustainable operational practices, and identify innovative opportunities to enhance the Division s commercial performance.</p><p><strong>Conditions of Work</strong> Presence required across both office and operational floors; availability during peak service periods, VIP arrivals, significant events, and whenever the hotel s service standards require senior leadership engagement.</p><p><strong>Communication</strong> Internal: Assistant Director of Rooms, all Rooms Division Heads of Department, Executive Committee colleagues, and cross-functional department leaders including Food &amp; Beverage, Engineering, Security, Spa, and Commercial teams. External: Guests, VIP clientele, ownership representatives, regulatory authorities, brand partners, luxury travel agents, and key suppliers.</p><p><strong>MAIN DUTIES &amp; RESPONSIBILITIES</strong></p><p><strong>Leadership &amp; Strategy</strong></p><ul><li>Develop and implement a compelling Rooms Division strategy that is fully aligned with Ultra Luxury Hotel - Qiddiya s ultra-luxury brand vision, ownership objectives, and long-term business plan.</li><li>Provide decisive, inspiring, and visible leadership to all Rooms Division Heads of Department, cultivating a high-performance culture rooted in integrity, excellence, and passion for service.</li><li>Lead and champion change management, service innovation, and operational modernisation initiatives across the Division to ensure Ultra Luxury Hotel - Qiddiya remains at the forefront of ultra-luxury hospitality.</li><li>Direct the coordination of all organisational, administrative, and operational functions across every department within the Rooms Division, ensuring clarity of roles, accountability, and cross-departmental cohesion.</li><li>Develop, implement, and review divisional policies, programmes, and operating procedures to ensure full alignment with company standards and the ultra-luxury service proposition.</li><li>Cascade Divisional and Hotel-level objectives to all colleagues, ensuring transparent communication of the hotel s vision, strategic direction, and quality management expectations.</li><li>Represent the Rooms Division on the Executive Committee, contributing strategic insight and cross-functional collaboration to hotel-wide decision-making.</li></ul><p><strong style="font-size: 11px;">POSITION REQUIREMENTS</strong></p><p><strong>SKILLS:</strong></p><p><strong>Experience Essential</strong> Minimum 4 years of senior Rooms Division leadership within five-star or ultra-luxury hotel brands, with a proven track record of delivering Forbes Five-Star or Leading Hotels of the World service standards</p><p><strong>Skills Essential</strong> Expertise in personalised, anticipatory luxury guest service design Strategic financial planning, budget management, and revenue optimisation Multi-departmental operational leadership across all Rooms Division functions Expertise in personalized, anticipatory luxury guest service design Proficiency in Property Management Systems, CRM platforms, and guest recognition technologies</p><p><strong>Competencies</strong> Visionary, transformational leadership with strong executive presence Ultra-luxury guest-centric mindset with obsessive attention to detail Cultural intelligence and sensitivity across diverse guest profiles Inspirational people developer and talent champion Decisive problem-solver with composure under pressure</p><p><strong>EDUCATION, QUALIFICATIONS:</strong></p><p><strong>Qualifications Essential</strong> Bachelor s degree in Hospitality Management, Business Administration, or a related discipline from a recognized institution; postgraduate qualification preferred</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 4 years of senior Rooms Division leadership within five-star or ultra-luxury hotel brands, with a proven track record of delivering Forbes Five-Star or Leading Hotels of the World service standards</li><li>Expertise in personalised, anticipatory luxury guest service design</li><li>Strategic financial planning, budget management, and revenue optimisation</li><li>Multi-departmental operational leadership across all Rooms Division functions</li><li>Proficiency in Property Management Systems, CRM platforms, and guest recognition technologies</li><li>Visionary, transformational leadership with strong executive presence</li><li>Ultra-luxury guest-centric mindset with obsessive attention to detail</li><li>Cultural intelligence and sensitivity across diverse guest profiles</li><li>Inspirational people developer and talent champion</li><li>Decisive problem-solver with composure under pressure</li><li>Bachelor s degree in Hospitality Management, Business Administration, or a related discipline from a recognized institution; postgraduate qualification preferred</li></ul><p></p></section>

Job details:Position Title: Family Affairs Services Officer Reports to: Head of Shared Services<br>Job Dimensions:Number of Staff Supervised (Direct Reports): 10+ (Household Staff) Financial Responsibility: Petty Cash<br>Job Purpose:Responsible for managing all family affairs and services, including oversight of household personnel. General Administration / Concierge Services Provide administrative support across all family functions, including property-related matters. Support family requests related to travel, education, insurance, and health claims. Coordinate travel arrangements for the family, including bookings, issuing boarding passes, and airport transfers. Receive and fulfill all other requests from the family. Maintain proper, up-to-date archiving of family members' documents. Records Management Record and track family expenses. Archive and maintain family documents. Office Efficiency Help improve work conditions and the overall office environment. Perform additional duties as assigned by management. Household Staff Management Manage the daily affairs of household staff. Maintain accurate, up-to-date staff documentation in line with applicable regulations. Handle recruitment and termination of household staff based on family needs and instructions. Transportation & Logistics Manage and supervise transportation vehicles, including maintenance, renewals, and sales, proactively addressing needs as they arise. Track and maintain records of fuel consumption and fuel credit.

<b>Join SLS The Red Sea as a Buggy Driver</b><br>Welcome to SLS The Red Sea, where bold creativity and unapologetic luxury come to life in one of Saudi Arabia’s most exciting lifestyle destinations. We are looking for a dedicated Buggy Driver to ensure our guests experience the utmost in transportation service across our resort.<br><br><b>Key Responsibilities:</b><ul><li>Safely operate buggy vehicles to transport guests, luggage, and staff.</li><li>Provide warm, courteous, and professional service during transportation.</li><li>Assist guests with boarding and exiting buggies, including elderly and VIP guests.</li><li>Transport guests promptly between various hotel facilities.</li><li>Support arrival and departure operations with luggage handling.</li><li>Maintain cleanliness and good condition of buggy vehicles.</li><li>Follow hotel traffic rules, safety procedures, and speed regulations.</li><li>Respond quickly to guest transportation requests.</li><li>Assist with special transportation arrangements for VIPs.</li><li>Coordinate with Bell Desk, Concierge, Front Office, and Valet teams.</li><li>Conduct routine checks of buggy operational status.</li></ul><br><b>Qualifications:</b><ul><li>High school diploma or equivalent required.</li><li>Valid driving license for buggy or light vehicle.</li><li>1–3 years of experience in driving or hospitality operations preferred.</li><li>Previous experience in a luxury hotel or resort is an advantage.</li><li>Knowledge of local traffic rules and safety regulations.</li></ul><br>If you’re driven by excellence and ready to be part of something extraordinary, apply now!

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Transform Complaints into Loyalty. Elevate Experiences Beyond Expectations. At Ten Group , we deliver exceptional lifestyle, travel, and concierge experiences to some of the world s most discerning members. Our clients expect world-class service, especially when things don t go to plan. We are now looking for an experienced, emotionally intelligent, and commercially minded Member Success Manager to lead complaint excellence and member recovery across our Middle East &amp; Africa region. This is not a traditional customer service role. This is an opportunity to shape how luxury service recovery is delivered at scale, influence operational excellence across teams, and build a culture where member feedback becomes a catalyst for innovation and loyalty. Initially supporting a prestigious financial services client in Saudi Arabia, you will play a pivotal role in protecting and strengthening relationships with high-net-worth and ultra-high-net-worth members, while partnering closely with operational leaders, client stakeholders, and regional CX teams. If you thrive in high-touch environments, know how to turn detractors into advocates, and can coach others to deliver extraordinary service under pressure, we would love to hear from you. What You ll Be Doing Lead Complaint Excellence Across MEA : You ll oversee the management of complex complaints and escalations, ensuring members receive empathetic, commercially sound, and effective resolutions. You ll provide live support and guidance to Lifestyle Managers and Team Managers handling sensitive cases, while stepping in directly when needed for high-profile or critical situations. Drive Continuous Improvement : This role is equally about prevention as it is about resolution. You ll identify trends, analyse root causes, and implement strategic improvements that reduce complaint volumes and severity across the business. From coaching leaders to improving operational processes and influencing senior stakeholders, your work will directly shape the future member experience. Coach &amp; Elevate Service Standards : You ll act as a trusted expert and mentor across the operation helping teams build confidence in complaint handling, emotional intelligence, and recovery conversations. Your ability to coach with empathy, credibility, and calm authority will be essential. Partner with High-Profile Clients : You ll work closely with client stakeholders, providing updates on escalations, resolution progress, reporting insights, and strategic recommendations to strengthen service delivery. You ll also help communicate powerful member advocacy stories and CX outcomes during business reviews. What Makes This Role Exciting A rare opportunity to influence luxury member experience strategy across the Middle East Exposure to prestigious financial services and concierge partnerships The ability to shape service recovery frameworks and complaint prevention initiatives A highly collaborative, international environment where your ideas can genuinely influence change Future scope to expand across additional lifestyle and travel concierge programmes in the region We re Looking For Someone Who Is professionally fluent in both spoken and written Arabic and English Currently resides in Riyadh (or willing to relocate to Riyadh) Has minimum of 3 years' experience within the travel industry, with strong hands-on experience using a Global Distribution System (GDS) such as Amadeus, Sabre, or Galileo to manage complex travel bookings Has extensive experience managing complex complaints for MEA or Saudi-based customers Knows how to de-escalate emotionally charged situations with professionalism and empathy Can influence, coach, and develop others in high-pressure environments Thinks strategically and analytically - not just operationally Understands the commercial impact of complaint management and member retention Is confident engaging with senior stakeholders and clients Brings calm leadership, emotional intelligence, and strong judgement Has experience driving projects, change initiatives, or operational improvements Eligibility Requirement This role is open to Saudi Nationals who are based in the Kingdom of Saudi Arabia , in accordance with local employment regulations and the Kingdom's Saudization programme. The Kind of Person Who Will Thrive Here You are naturally curious and solutions-driven. You see complaints as opportunities to rebuild trust and strengthen loyalty. You remain calm under pressure and know how to bring confidence to others during difficult moments. You re collaborative rather than confrontational, and you know how to coach people in a way that inspires growth instead of fear. Most importantly, you genuinely care about delivering exceptional experiences. At Ten, employees are at the heart of everything. The company promotes a culture of recognition through regular performance reviews and the annual Extra Mile Awards for outstanding achievements. Employees are encouraged to incorporate their personal goals and interests into their careers and receive support on their development journey. Rewards designed around you: A competitive salary depending on experience. Paid time away from work . Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them. Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave. Extra Rewards . Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten. Remote Working Holidays - possibilities to Travel and Work anywhere in the world! Employee Discounts. Access to lots of great travel and entertainment discounts as our clients members would! Be part of our global, dynamic, and inclusive Team , with diversity at its core. Genuine career opportunities within a dynamic and international company. About Us Ten Lifestyle Group is a global luxury concierge service and offers a unique opportunity to become part of a dynamic team in our travel department. Our clients and employees are at the center o</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Professionally fluent in both spoken and written Arabic and English. Currently resides in Riyadh (or willing to relocate to Riyadh). Has minimum of 3 years' experience within the travel industry, with strong hands-on experience using a Global Distribution System (GDS) such as Amadeus, Sabre, or Galileo to manage complex travel bookings. Has extensive experience managing complex complaints for MEA or Saudi-based customers. Knows how to de-escalate emotionally charged situations with professionalism and empathy. Can influence, coach, and develop others in high-pressure environments. Thinks strategically and analytically - not just operationally. Understands the commercial impact of complaint management and member retention. Is confident engaging with senior stakeholders and clients. Brings calm leadership, emotional intelligence, and strong judgement. Has experience driving projects, change initiatives, or operational improvements.</p><p>You are naturally curious and solutions-driven. You see complaints as opportunities to rebuild trust and strengthen loyalty. You remain calm under pressure and know how to bring confidence to others during difficult moments. You re collaborative rather than confrontational, and you know how to coach people in a way that inspires growth instead of fear. Most importantly, you genuinely care about delivering exceptional experiences.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>Join Our Front Office Team as a Guest Service Agent at the First Vignette Collection in KSA!</span></span><br><span><span>We are looking for a welcoming, energetic, and detail-oriented Guest Service Agent to be the first point of contact and the face of the First Vignette Collection in the Kingdom of Saudi Arabia (Carlton Al Moaibed Hotel). This is a pivotal role for individuals passionate about creating exceptional, personalized experiences and launching a successful career in luxury hospitality. If you have a passion for people and a commitment to service excellence, we encourage you to join our dynamic team.</span></span></p><br><br><ul><li><p><span><span><strong>Primary Responsibilities:</strong></span></span><br><span><span>Guest Check-in/Check-out: Efficiently manage the guest registration and departure process, ensuring accuracy and providing a seamless, memorable experience.</span></span></p><br></li></ul><br><ul><li><p><span><span>Customer Service: Warmly welcome guests, anticipate their needs, and respond promptly and courteously to all inquiries, requests, and concerns, escalating issues when necessary.</span></span></p><br></li></ul><br><ul><li><p><span><span>Information Hub: Provide in-depth knowledge of hotel services, facilities, local attractions, and dining options, acting as a personal concierge for guests.</span></span></p><br></li></ul><br><ul><li><p><span><span>Cash and Billing Handling: Accurately process payments, post charges, prepare folios, and handle currency exchange according to hotel financial procedures.</span></span></p><br></li></ul><br><ul><li><p><span><span>Communication &amp; Coordination: Maintain clear and consistent communication with other departments (Housekeeping, F&amp;B, Maintenance) to ensure all guest requests are fulfilled promptly.</span></span></p><br></li></ul><br><ul><li><p><span><span>Telephone Operations: Manage the hotel switchboard, </span><span>directing</span><span> calls, taking messages, and handling wake-up call requests with professionalism.</span></span></p><br></li></ul><br><ul><li><p><span><span>Safety &amp; Security: Be aware of and follow all safety and security procedures to ensure a safe environment for guests and colleagues.</span></span></p><br></li></ul><br><ul><li><p><span><span><strong>Requirements:</strong></span></span><br><span><span>Education: High school diploma or equivalent; a degree or diploma in Hospitality Management or a related field is a plus.</span></span></p><br></li></ul><br><ul><li><p><span></span></p></li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a cluster housekeeping order taker, you’re not just taking and processing guest orders – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <ul> <li><strong>Handle housekeeping requests:</strong> Receive, record, and follow up on guest housekeeping requests promptly and professionally to ensure timely completion.</li> <li><strong>Coordinate housekeeping operations:</strong> Communicate with room attendants, housekeeping supervisors, and other departments to ensure rooms are cleaned, inspected, and ready on time.</li> <li><strong>Maintain accurate records:</strong> Update the property management system with correct room statuses, guest requests, service orders, lost and found records, and operational reports.</li> <li><strong>Support guest satisfaction:</strong> Respond to guest requests courteously, monitor service response times, and ensure all requests are resolved according to Hilton service standards.</li> <li><strong>Manage room and service updates:</strong> Coordinate room status changes with front office and assign tasks to housekeeping team members through the hotel operating system.</li> <li><strong>Ensure operational accuracy:</strong> Verify laundry charges, minibar postings, and housekeeping records are accurately updated and maintained.</li> <li><strong>Ensure smooth operations:</strong> Follow up on pending tasks, management comments, and service orders while supporting the housekeeping team in delivering exceptional guest experiences.</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <ul> <li>A passion for spreading the light and warmth of hospitality.</li> <li>Acting with integrity and always doing the right thing.</li> <li>Inspiring others through leadership.</li> <li>A belief that teamwork drives the best outcomes.</li> <li>A sense of ownership and accountability.</li> <li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li> </ul> <h4>How we’ll help you thrive</h4> <p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p> <ul> <li>Incredible travel perks – enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program.</li> <li>Paid parental leave – because family matters. We offer paid leave for eligible team members, including partners and adoptive parents.</li> <li>Crisis concierge – in times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care.</li> <li>Mental health resources – your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP).</li> </ul> <p><em>*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</em></p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As an executive chef, and success of all hotel culinary operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <ul> <li><strong>Direct culinary operations:</strong> Oversee the preparation and production of hotel meals, ensuring high standards of food quality, presentation, cost controls, and overall profitability.</li> <li><strong>Enhance menu offerings:</strong> Partner with the food and beverage director to develop new menus and individual menu items based on current food trends and regional tastes.</li> <li><strong>Delight our guests:</strong> Engage with guests and clients to assess satisfaction, address concerns, and implement improvements to elevate the dining experience.</li> <li><strong>Monitor financial performance:</strong> Oversee budget management, forecasting, and reporting to ensure financial targets are met and culinary operations are aligned with the hotel’s goals.</li> <li><strong>Optimize kitchen operations:</strong> Oversee and streamline kitchen systems, processes, and workflows to ensure smooth and efficient operations.</li> <li><strong>Cultivate a high-performing team:</strong> Drive engagement and retention through performance management, professional development, and recognition programs.</li> <li><strong>Ensure regulatory excellence:</strong> Uphold compliance with health, safety, sanitation, and alcohol awareness regulations, fostering a culture committed to the highest standards of guest and team member wellbeing.</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <ul> <li>A passion for spreading the light and warmth of hospitality.</li> <li>Acting with integrity and always doing the right thing.</li> <li>Inspiring others through leadership.</li> <li>A belief that teamwork drives the best outcomes.</li> <li>A sense of ownership and accountability.</li> <li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li> </ul> <h4>How we’ll help you thrive</h4> <p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p> <ul> <li><strong>Incredible travel perks</strong> – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program.</li> <li><strong>Paid parental leave</strong> – Because family matters. We offer paid leave for eligible team members, including partners and adoptive parents.</li> <li><strong>Crisis concierge</strong> – In times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care.</li> <li><strong>Mental health resources</strong> – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our employee assistance program (EAP).</li> </ul> <p><em>*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</em></p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a guest service agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <ul> <li><strong>Deliver a warm welcome:</strong> Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.</li> <li><strong>Support efficient check-out:</strong> Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.</li> <li><strong>Provide hotel and local knowledge:</strong> Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.</li> <li><strong>Promote hotel services:</strong> Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.</li> <li><strong>Delight our guests:</strong> Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <ul> <li>A passion for spreading the light and warmth of hospitality.</li> <li>Acting with integrity and always doing the right thing.</li> <li>Inspiring others through leadership.</li> <li>A belief that teamwork drives the best outcomes.</li> <li>A sense of ownership and accountability.</li> <li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li> </ul> <h4>How we’ll help you thrive</h4> <p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p> <ul> <li><strong>Incredible travel perks</strong> – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program.</li> <li><strong>Paid parental leave</strong> – Because family matters. We offer paid leave for eligible team members, including partners and adoptive parents.</li> <li><strong>Crisis concierge</strong> – In times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care.</li> <li><strong>Mental health resources</strong> – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP).</li> </ul> <p><em>*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program or plan.</em></p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a restaurant host, you’re not just greeting and escorting guests in one of our dining outlets – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <ul> <li><strong>Deliver unforgettable first impressions:</strong> Greet guests warmly and ascertain their needs quickly and effectively</li> <li><strong>Maintain a smooth flow:</strong> Seat guests, manage the seating chart, and monitor dining activity to ensure a seamless experience</li> <li><strong>Deliver standout service:</strong> Respond promptly and knowledgeably to guest inquiries and special requests</li> <li><strong>Support general operations:</strong> Perform opening/closing tasks and assist with service prep such as stocking and folding silverware</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. And a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</p> <h4>How we’ll help you thrive</h4> <p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:</p> <ul> <li>Incredible travel perks – Enjoy deeply discounted travel with room rates at our world-class hotels through our travel program</li> <li>Paid parental leave – Because family matters. We offer paid leave for eligible team members, including partners and adoptive parents</li> <li>Crisis concierge – In times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care</li> <li>Mental health resources – Your wellbeing comes first. Through our care hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our employee assistance program (EAP).</li> </ul> <p><em>Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program or plan.</em></p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p> <p>Curious about life at Hilton? Explore our careers blog to see why we’re more than a great place to stay—we’re a great place to work.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Transform Complaints into Loyalty.<br> Elevate Experiences Beyond Expectations.<br> At Ten Group, we deliver exceptional lifestyle, travel, and concierge experiences to some of the world’s most discerning members.<br> Our clients expect world-class service, especially when things don’t go to plan.<br> We are now looking for an experienced, emotionally intelligent, and commercially minded Member Success Manager to lead complaint excellence and member recovery across our Middle East &amp; Africa region.<br> This is not a traditional customer service role.<br> This is an opportunity to shape how luxury service recovery is delivered at scale, influence operational excellence across teams, and build a culture where member feedback becomes a catalyst for innovation and loyalty.<br> Initially supporting a prestigious financial services client in Saudi Arabia, you will play a pivotal role in protecting and strengthening relationships with high-net-worth and ultra-high-net-worth members, while partnering closely with operational leaders, client stakeholders, and regional CX teams.<br> If you thrive in high-touch environments, know how to turn detractors into advocates, and can coach others to deliver extraordinary service under pressure, we would love to hear from you.<br> What You’ll Be Doing Lead Complaint Excellence Across MEA : You’ll oversee the management of complex complaints and escalations, ensuring members receive empathetic, commercially sound, and effective resolutions.<br> You’ll provide live support and guidance to Lifestyle Managers and Team Managers handling sensitive cases, while stepping in directly when needed for high-profile or critical situations.<br> Drive Continuous Improvement : This role is equally about prevention as it is about resolution.<br> You’ll identify trends, analyse root causes, and implement strategic improvements that reduce complaint volumes and severity across the business.<br> From coaching leaders to improving operational processes and influencing senior stakeholders, your work will directly shape the future member experience.<br> Coach &amp; Elevate Service Standards : You’ll act as a trusted expert and mentor across the operation — helping teams build confidence in complaint handling, emotional intelligence, and recovery conversations.<br> Your ability to coach with empathy, credibility, and calm authority will be essential.<br> Partner with High-Profile Clients : You’ll work closely with client stakeholders, providing updates on escalations, resolution progress, reporting insights, and strategic recommendations to strengthen service delivery.<br> You’ll also help communicate powerful member advocacy stories and CX outcomes during business reviews.<br> What Makes This Role Exciting A rare opportunity to influence luxury member experience strategy across the Middle East Exposure to prestigious financial services and concierge partnerships The ability to shape service recovery frameworks and complaint prevention initiatives A highly collaborative, international environment where your ideas can genuinely influence change Future scope to expand across additional lifestyle and travel concierge programmes in the region At Ten, employees are at the heart of everything.<br> The company promotes a culture of recognition – through regular performance reviews and the annual Extra Mile Awards for outstanding achievements.<br> Employees are encouraged to incorporate their personal goals and interests into their careers and receive support on their development journey.<br> Rewards designed around you: A competitive salary depending on experience.<br> Paid time away from work .<br> Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.<br> Paid Sabbaticals .<br> One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.<br> Extra Rewards .<br> Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.<br> Remote Working Holidays - possibilities to Travel and Work anywhere in the world!<br> Employee Discounts.<br> Access to lots of great travel and entertainment discounts as our clients’ members would!<br> Be part of our global, dynamic, and inclusive Team , with diversity at its core.<br> Genuine career opportunities within a dynamic and international company.<br> About Us Ten Lifestyle Group is a global luxury concierge service and offers a unique opportunity to become part of a dynamic team in our travel department.<br> Our clients and employees are at the center of everything we do.<br> We support High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel.<br> Our goal at Ten is simple: We want to become the world’s most trusted service company.<br> We deliver our service through a combination of our unique, technology-enabled platform and the expertise of our highly qualified lifestyle managers.<br> Ten is growing rapidly and has ambitious plans to continue innovating and improving the lives of our members.<br> As a certified B Corp, Ten Lifestyle Group is part of a global community of companies committed to making a positive impact on society and the environment.<br> Our Commitment to Diversity: We promote diverse perspectives, cultures, and experiences.<br> Diversity is a core part of our company philosophy, and we are committed to an inclusive work environment.<br> All aspects of our collaboration – from hiring to promotion – are based on performance, competence, commitment, and business needs.<br> Ten works exclusively with a selected list of preferred recruitment agencies.<br> Please note that we are currently not accepting any additional agencies.<br> Ten Group is not responsible for fees related to unsolicited applications.<br> We’re Looking For Someone Who… Is professionally fluent in both spoken and written Arabic and English Currently resides in Riyadh (or willing to relocate to Riyadh) Has minimum of 3 years' experience within the travel industry, with strong hands-on experience using a Global Distribution System (GDS) such as Amadeus, Sabre, or Galileo to manage complex travel bookings Has extensive experience managing complex complaints for MEA or Saudi-based customers Knows how to de-escalate emotionally charged situations with professionalism and empathy Can influence, coach, and develop others in high-pressure environments Thinks strategically and analytically - not just operationally Understands the commercial impact of complaint management and member retention Is confident engaging with senior stakeholders and clients Brings calm leadership, emotional intelligence, and strong judgement Has experience driving projects, change initiatives, or operational improvements Eligibility Requirement This role is open to Saudi Nationals who are based in the Kingdom of Saudi Arabia , in accordance with local employment regulations and the Kingdom's Saudization programme.<br> The Kind of Person Who Will Thrive Here You are naturally curious and solutions-driven.<br> You see complaints as opportunities to rebuild trust and strengthen loyalty.<br> You remain calm under pressure and know how to bring confidence to others during difficult moments.<br> You’re collaborative rather than confrontational, and you know how to coach people in a way that inspires growth instead of fear.<br> Most importantly, you genuinely care about delivering exceptional experiences.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>At Ten our goal is simple, to become the most trusted service business in the world.<br> We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.<br> We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers.<br> Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members.<br> Will you help take us there?<br> The role We are looking for a Senior Partnership Manager to join us in Riyadh.<br> In this role, you will be responsible for securing and delivering distinctive benefits and experiences for our members, as well as creating value for corporate partners through strategic partnerships across a broad range of industries.<br> You will play a key role in driving commercial revenue growth while enhancing member satisfaction, reflected in strong NPS performance and positive member feedback.<br> Key responsibilities: Partnership Development &amp; Management Identify and secure key partnerships in the region across travel (70%) dining, entertainment and retail (30%).<br> Negotiate favourable rates, offers, and events to maximize value for members.<br> Maintain ongoing relationships with partners to ensure sustainable growth and repeat successes.<br> Monitor partner performance to ensure consistently high-quality service delivery.<br> Market Analysis &amp; Strategy Execution Stay updated on market trends and competitor activities to ensure Ten’s partnerships remain innovative and competitive.<br> Analyse redemption data and member demand to refine partnership strategies.<br> Propose and implement new strategies to impact member satisfaction, corporate revenue, and operational efficiencies.<br> Cross-Functional Collaboration Work closely with marketing and content teams to maximize partnership visibility and member engagement.<br> Support client services and business development managers with client-related matters and new business proposals.<br> Share best practices and process improvements across teams and regions.<br> Performance Measurement &amp; Optimization Track and report on Objectives and Key Results (OKR) related to partnership success.<br> Use data analytics to drive improvements in partnerships offerings and member experiences.<br> Continuously refine approaches based on member feedback and performance metrics.<br> At Ten, employees are at the heart of everything.<br> The company promotes a culture of recognition – through regular performance reviews and the annual Extra Mile Awards for outstanding achievements.<br> Employees are encouraged to incorporate their personal goals and interests into their careers and receive support on their development journey.<br> What Ten offers: Attractive compensation package: Competitive salary and the Ten Loyalty Rewards program.<br> Vacation policy: Paid vacation plus one additional day for volunteer work.<br> Sabbaticals: One month of paid leave every five years.<br> Remote Working Holidays.<br> Exclusive employee discounts: Access to exclusive travel and lifestyle offers, just like our premium clients.<br> International clientele: Manage a high-quality portfolio with excellent service.<br> Dynamic work environment: Diverse tasks in an international team.<br> Career opportunities: Development prospects in an agile, growing company.<br> Inclusive company culture: Diversity and collaboration are highly valued.<br> About Us Ten Lifestyle Group is a global luxury concierge service and offers a unique opportunity to become part of a dynamic team in our travel department.<br> Our clients and employees are at the center of everything we do.<br> We support High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel.<br> Our goal at Ten is simple: We want to become the world’s most trusted service company.<br> We deliver our service through a combination of our unique, technology-enabled platform and the expertise of our highly qualified lifestyle managers.<br> Ten is growing rapidly and has ambitious plans to continue innovating and improving the lives of our members.<br> As a certified B Corp, Ten Lifestyle Group is part of a global community of companies committed to making a positive impact on society and the environment.<br> Our Commitment to Diversity: We promote diverse perspectives, cultures, and experiences.<br> Diversity is a core part of our company philosophy, and we are committed to an inclusive work environment.<br> All aspects of our collaboration – from hiring to promotion – are based on performance, competence, commitment, and business needs.<br> Ten works exclusively with a selected list of preferred recruitment agencies.<br> Please note that we are currently not accepting any additional agencies.<br> Ten Group is not responsible for fees related to unsolicited applications.<br> Experience in the travel industry.<br> Prior experience sourcing and securing partnerships in KSA.<br> Strong communication and interpersonal skills with internal and external stakeholders.<br> Excellent attention to detail; ability to manage multiple priorities simultaneously.<br> Understanding of OTA distribution, wholesaler net rates, concierge and luxury operating models.<br> Analytical skills with confident use of Excel and data reporting.<br> Experience preparing client-facing presentations.<br> Ability to lead new business initiatives and align them with travel proposition goals.<br> Flexible, adaptable, and able to thrive in a fast-paced, dynamic environment.<br> Fluent in Arabic and English.<br> Location: Riyadh - Saudi Arabia (100% on site)</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Guest Ambassador - Westfield Riyadh Saudi Arabia, Riyadh<br>About the Company:<br>Cenomi Centers is one of the leading owners and operators of shopping and lifestyle destinations in Saudi Arabia, focused on creating welcoming and memorable experiences for every guest. About the Role<br>The Guest Ambassador is responsible for delivering exceptional, guest-centric experiences across Cenomi Centers' malls. As a key point of contact for visitors, the role focuses on welcoming guests, providing assistance, resolving inquiries and supporting a smooth and enjoyable mall experience.<br>Role Key Responsibilities:<br>Welcome guests and provide professional assistance throughout their visit. Respond to guest inquiries, concerns and requests in a timely manner. Provide information about mall facilities, stores, services and ongoing activities. Proactively identify opportunities to support and assist guests. Support guest engagement initiatives, promotions and in-mall activations. Coordinate with Mall Operations and other teams when required. Maintain strong knowledge of mall services, facilities and tenant offerings. Maintain high service standards during rotating shifts, weekends and public holidays.<br>Role Qualifications:<br>Diploma or Bachelor's degree in Hospitality, Business, Tourism or a related field preferred. Previous experience in guest services, hospitality, luxury retail, airlines, concierge, VIP services or guest relations is preferred.<br>Role Required Skills:<br>Strong communication skills in Arabic and English. Excellent interpersonal and guest service skills. Strong problem-solving skills and ability to handle different guest situations. Professional, confident and approachable personality. Proactive, adaptable and comfortable working in a fast-paced environment. Strong teamwork and coordination skills.

<p>The Airport Greeter is responsible for welcoming guests upon arrival and departure at the airport, ensuring a seamless, warm, and luxurious first and last impression of FAENA, The Red Sea. The role includes assisting with meet-and-greet services, coordinating transportation, supporting luggage handling, and facilitating smooth transfers between the airport and the resort while delivering attentive, professional, and personalized guest service in line with ultra-luxury hospitality standards.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent required; hospitality or tourism training preferred.</li><li>1-3 years of experience in guest services, airport operations, concierge, or luxury hospitality.</li><li>Previous experience in a luxury hotel or resort environment is an advantage.</li><li>Familiarity with airport procedures, arrival/departure processes, and VIP handling preferred.</li><li>Proficiency in English; additional languages are an advantage.</li><li>Basic knowledge of local transportation and travel coordination.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p> <p> </p> <p> <strong>About the Job</strong> </p> <p>An opportunity has arisen for<strong> Service One Agent </strong> <strong>Front Office </strong>to join <strong>Jumeirah Jabal Omar</strong>. </p> <p>The main duties and responsibilities of this role:</p> <ul> <li> Answer all internal and external calls efficiently using the hotel s standard greeting and communication guidelines. </li> <li>Assist guests with inquiries related to hotel services, facilities, reservations, and general information.</li> <li>Handle wake-up calls, emergency calls, and service requests accurately and promptly.</li> <li>Coordinate with Housekeeping, Engineering, Concierge, F&amp;B, and other departments to ensure timely completion of guest requests.</li> <li>Communicate clearly and effectively to support smooth internal operations.</li> <li>Support in handling guest complaints by providing accurate information and escalating issues when necessary.</li> </ul> <p> </p> <p> <strong>About You</strong> </p> <p>The ideal candidate for this position will have the following experience and qualifications:</p> <ul> <li>Secondary Education.</li> <li>Fluent in English.</li> <li>Problem Solving and Decision-Making Skills.</li> </ul> <p> </p> <p><br></p></div></section>