Field Representative Jobs - Jeddah Saudi

Organization- Miraval The Red Sea<br><br>Summary<br><br>The Fitness Instructor at Miraval The Red Sea is responsible for delivering personalized, mindful fitness experiences that promote both physical well-being and mental wellness for guests. This role combines functional movement, strength training, cardio workouts, and holistic fitness techniques to design customized training programs that support individual goals. The Fitness Instructor will ensure each session is tailored to meet the specific needs of guests, integrating mindful movement and breathwork to offer a transformative wellness experience. As a key member of the fitness team, the Instructor will contribute to program development, share expert knowledge on fitness trends, and support guests in their journey toward personal growth and balanced living.<br><br> Key Responsibilities: <br><br> Personal Training & Guest Engagement: <br><br> Deliver personalized one-on-one fitness sessions that are customized to meet the unique fitness levels, preferences, and goals of each guest. Integrate mindfulness and breathwork techniques into fitness sessions to promote mental clarity, emotional balance, and physical wellness. Motivate guests by setting clear, achievable fitness goals, and providing continuous support and encouragement throughout their fitness journey. Educate guests on proper form, movement mechanics, and injury prevention techniques, ensuring each session is safe, effective, and empowering. Build strong, empathetic relationships with guests, offering them a supportive, empowering, and uplifting experience tailored to their personal growth. <br><br> Group Fitness Instruction: <br><br> Lead a variety of group fitness classes – aqua fitness, HIIT, Pilates, yoga, dance classes, core training, and/or functional movement. Create engaging, inclusive class experiences that align with Miraval’s mindful approach to wellness. Adapt class intensity and format to suit diverse fitness levels and guest needs. <br><br> Program Development & Integration: <br><br> Design customized fitness group and individual programs that align with guests' goals, balancing strength, mobility, and recovery. Collaborate with the fitness, yoga, and wellness teams to create integrated wellness programs that reflect the mind-body connection. Stay informed on fitness trends and continually innovate by incorporating new fitness modalities into training sessions. Develop and lead specialized fitness experiences, such as mindful strength training, cardio recovery, and wellness retreats to provide guests with diverse fitness offerings. <br><br> Operational Excellence & Compliance: <br><br> Ensure fitness equipment and training spaces are well-maintained, organized, and clean to provide a high-quality guest experience. Follow all safety, hygiene, and risk management protocols for fitness activities and training sessions. Adhere to Saudi Arabia’s wellness/fitness regulations and hospitality standards, ensuring cultural sensitivity and inclusivity in all programs. Assist with fitness assessments to track guest progress, adjusting programs as needed to ensure measurable improvements. <br><br> Team Collaboration & Professional Growth: <br><br> Collaborate with other fitness professionals, including instructors, wellness practitioners, and spa therapists, to enhance the overall resort guest experience. Mentor junior instructors and support other resort staff interested in fitness and wellness. Participate in Miraval’s professional development programs, continuously refining training techniques, fitness knowledge, and holistic health practices. <br><br> Marketing & Engagement: <br><br> Support the marketing team by providing content for articles, blog posts, and promotional materials to showcase fitness offerings at Miraval The Red Sea. Represent Miraval’s well-being programs in external wellness events and workshops to increase brand awareness, expand guest engagement, and promote the resort’s fitness services. Collect guest feedback and use it to enhance and refine programs to ensure they are meeting guest expectations and needs. <br><br>Qualifications<br><br> Certified Personal Trainer or Fitness Instructor (ACE, AFAA, NASM, ACSM, NSCA, YTT or equivalent accreditation). Minimum 2 years of experience providing personal training and/or group class instruction in a wellness retreat, luxury resort, or fitness studio setting. Strong knowledge of functional training, strength training, cardio, and mobility exercises. Experience incorporating mindfulness, breathwork, and holistic techniques into fitness programs. Proficiency in English (knowledge of Arabic is a plus). Energetic, motivational, and passionate about helping guests achieve their fitness goals while supporting their overall well-being. <br><br> Skills & Abilities: <br><br> Exceptional communication and public speaking skills, with the ability to engage and inspire guests during group and one-on-one sessions. Ability to adapt fitness programs and training sessions to meet the needs of individuals with varying fitness levels and personal goals. Empathetic and responsive to guest needs, fostering a supportive, empowering environment that encourages guests to explore their wellness journey. Strong organizational skills and attention to detail in managing schedules, guest records, and program planning. Proficiency with digital tools such as email, word processing, and spreadsheets for program management and communication. Ability to model mindfulness and integrate it into fitness practices, ensuring a holistic and transformative guest experience. <br><br> Compensation & Benefits: <br><br> Competitive tax-free salary based on experience and industry standards. Accommodation provided by the resort. Full medical insurance as per Saudi labor laws. Flight allowance and paid vacation. Access to Miraval’s well-being programs and professional training opportunities. Career growth opportunities within the Hyatt/Miraval brand. <br><br> Why Join Miraval The Red Sea? <br><br>Miraval Resorts is a world leader in mindful luxury, offering transformative experiences rooted in balance, connection, and well-being. At Miraval The Red Sea, you will be part of a visionary hospitality experience that integrates fitness, mindfulness, and holistic wellness in one of the world’s most breathtaking locations. If you are a dedicated and motivational fitness professional who is passionate about helping others achieve their fitness goals and guiding them toward personal transformation, this role is for you.

Organization- Miraval The Red Sea<br><br>Resumen<br><br>The Fitness Instructor at Miraval The Red Sea is responsible for delivering personalized, mindful fitness experiences that promote both physical well-being and mental wellness for guests. This role combines functional movement, strength training, cardio workouts, and holistic fitness techniques to design customized training programs that support individual goals. The Fitness Instructor will ensure each session is tailored to meet the specific needs of guests, integrating mindful movement and breathwork to offer a transformative wellness experience. As a key member of the fitness team, the Instructor will contribute to program development, share expert knowledge on fitness trends, and support guests in their journey toward personal growth and balanced living.<br><br> Key Responsibilities: <br><br> Personal Training & Guest Engagement: <br><br> Deliver personalized one-on-one fitness sessions that are customized to meet the unique fitness levels, preferences, and goals of each guest. Integrate mindfulness and breathwork techniques into fitness sessions to promote mental clarity, emotional balance, and physical wellness. Motivate guests by setting clear, achievable fitness goals, and providing continuous support and encouragement throughout their fitness journey. Educate guests on proper form, movement mechanics, and injury prevention techniques, ensuring each session is safe, effective, and empowering. Build strong, empathetic relationships with guests, offering them a supportive, empowering, and uplifting experience tailored to their personal growth. <br><br> Group Fitness Instruction: <br><br> Lead a variety of group fitness classes – aqua fitness, HIIT, Pilates, yoga, dance classes, core training, and/or functional movement. Create engaging, inclusive class experiences that align with Miraval’s mindful approach to wellness. Adapt class intensity and format to suit diverse fitness levels and guest needs. <br><br> Program Development & Integration: <br><br> Design customized fitness group and individual programs that align with guests' goals, balancing strength, mobility, and recovery. Collaborate with the fitness, yoga, and wellness teams to create integrated wellness programs that reflect the mind-body connection. Stay informed on fitness trends and continually innovate by incorporating new fitness modalities into training sessions. Develop and lead specialized fitness experiences, such as mindful strength training, cardio recovery, and wellness retreats to provide guests with diverse fitness offerings. <br><br> Operational Excellence & Compliance: <br><br> Ensure fitness equipment and training spaces are well-maintained, organized, and clean to provide a high-quality guest experience. Follow all safety, hygiene, and risk management protocols for fitness activities and training sessions. Adhere to Saudi Arabia’s wellness/fitness regulations and hospitality standards, ensuring cultural sensitivity and inclusivity in all programs. Assist with fitness assessments to track guest progress, adjusting programs as needed to ensure measurable improvements. <br><br> Team Collaboration & Professional Growth: <br><br> Collaborate with other fitness professionals, including instructors, wellness practitioners, and spa therapists, to enhance the overall resort guest experience. Mentor junior instructors and support other resort staff interested in fitness and wellness. Participate in Miraval’s professional development programs, continuously refining training techniques, fitness knowledge, and holistic health practices. <br><br> Marketing & Engagement: <br><br> Support the marketing team by providing content for articles, blog posts, and promotional materials to showcase fitness offerings at Miraval The Red Sea. Represent Miraval’s well-being programs in external wellness events and workshops to increase brand awareness, expand guest engagement, and promote the resort’s fitness services. Collect guest feedback and use it to enhance and refine programs to ensure they are meeting guest expectations and needs. <br><br>Calificaciones<br><br> Certified Personal Trainer or Fitness Instructor (ACE, AFAA, NASM, ACSM, NSCA, YTT or equivalent accreditation). Minimum 2 years of experience providing personal training and/or group class instruction in a wellness retreat, luxury resort, or fitness studio setting. Strong knowledge of functional training, strength training, cardio, and mobility exercises. Experience incorporating mindfulness, breathwork, and holistic techniques into fitness programs. Proficiency in English (knowledge of Arabic is a plus). Energetic, motivational, and passionate about helping guests achieve their fitness goals while supporting their overall well-being. <br><br> Skills & Abilities: <br><br> Exceptional communication and public speaking skills, with the ability to engage and inspire guests during group and one-on-one sessions. Ability to adapt fitness programs and training sessions to meet the needs of individuals with varying fitness levels and personal goals. Empathetic and responsive to guest needs, fostering a supportive, empowering environment that encourages guests to explore their wellness journey. Strong organizational skills and attention to detail in managing schedules, guest records, and program planning. Proficiency with digital tools such as email, word processing, and spreadsheets for program management and communication. Ability to model mindfulness and integrate it into fitness practices, ensuring a holistic and transformative guest experience. <br><br> Compensation & Benefits: <br><br> Competitive tax-free salary based on experience and industry standards. Accommodation provided by the resort. Full medical insurance as per Saudi labor laws. Flight allowance and paid vacation. Access to Miraval’s well-being programs and professional training opportunities. Career growth opportunities within the Hyatt/Miraval brand. <br><br> Why Join Miraval The Red Sea? <br><br>Miraval Resorts is a world leader in mindful luxury, offering transformative experiences rooted in balance, connection, and well-being. At Miraval The Red Sea, you will be part of a visionary hospitality experience that integrates fitness, mindfulness, and holistic wellness in one of the world’s most breathtaking locations. If you are a dedicated and motivational fitness professional who is passionate about helping others achieve their fitness goals and guiding them toward personal transformation, this role is for you.

Tahaluf is the largest B2B live and on-demand events organiser in Saudi Arabia by space, attendance, colleagues, and revenue. It is a joint venture between Informa PLC, the Saudi Federation for Cybersecurity, Programming and Drones (SAFCSP), and the Events Investment Fund (EIF).<br><br><br><br>Tahaluf is bold, visionary, and determined to make an impact. Our team fosters a culture of collaboration, creativity, and a little fun, here teamwork rules and work feels as exciting as the events we create. Scaling at this pace also requires exceptional local partners, and Tahaluf is proud to work with a range of government and non-government organisations at the forefront of Saudi Arabia’s B2B and B2C large-scale events scene.<br><br><br><br>Be part of something BIG with Tahaluf’s series of record-breaking events: LEAP and Cityscape - the largest events in the world in their respective fields of tech and real estate; Black Hat MEA - a Guinness World Record holder for the largest CTF competition during the event; and CPHI Middle East - the largest pharma debut event in history, to name just a few. Tahaluf is making a huge impact on the global events sector.<br><br><br><br>Join our ambitious and highly committed team, unafraid to push boundaries and disrupt the status quo. From day one, you’ll dive into large-scale projects under the guidance of a supportive leadership team that will encourage your personal development and open doors to new opportunities.<br><br><br><br>Job Description<br><br>This role brings deep expertise in gaming investment and deal-making into the Investor and Startup Programme infrastructure. The primary mandate is designing the investment programmes and deal-making activations that make Gaming event the strongest investment event in the global gaming calendar. The role also flexes across the broader Investor and startup program portfolio, supporting investor programming at other events where sector knowledge and investor relationships add value. The event provides the structure; this person provides the sector depth, does the heavy lifting with the gaming and tech investment community, and raises the bar on investor experience across every event they touch.<br><br>Gaming Investment Programme <br><br>Design investment programmes and deal-making formats for gaming conference that attract international investors, publishers and funds and set a global standard for capital-meets-talent events.<br><br>Build and own the gaming investor pipeline from scratch: identify gaming VCs, publisher venture arms, sovereign funds with gaming mandates, angel networks, and accelerator programmes, and conduct targeted outreach. <br><br>Manage the investor application and vetting process verifying fund credentials, investment thesis alignment, and genuine intent to engage with gaming studios and founders. <br><br>Develop the content and format for all gaming investment activations: reverse pitches, hosted buyer programmes, closed-door investor roundtables, and live deal-making showcases. <br><br>Work with the B2B Content Producer to ensure the investment content track is credible, current, and attracts the right calibre of participant. <br><br>Design the investor experience end-to-end: investor lounge, curated sessions, concierge meetings, and investor-only programming that delivers a premium environment. <br><br>Own the investor-side matchmaking process by working with internal teams to ensure match quality and deal relevance are high. <br><br>Manage investor delegate communications, matchmaking logistics, and on-site facilitation to ensure the programme delivers real outcomes, not just introductions. <br><br>Track and report on investment programme outcomes: deals initiated, capital committed, follow-up meetings generated. <br><br>Cross-Portfolio Investor Support <br><br>Support the investor programme across other Investor & Startup program portfolio events contributing investor relationships, outreach, and programming input where sector knowledge adds value. <br><br>Contribute to investor outreach campaigns across portfolio events with the marketing and cross-functional teams. <br><br>Provide investor program cover for senior team members during high-volume pre-event and on-ground periods. <br><br>Curate a balanced, high-quality investor room for each assigned event, reflecting that event’s sector focus and strategic objectives. <br><br>Programme investor-focused roundtables, LP introductions, and deal-flow sessions in collaboration with the special value programmes team. <br><br>Maintain accurate and up-to-date investor records in internal management tools covering fund details, investment thesis, meeting history, and post-event feedback. <br><br>Track investor programme KPIs across assigned events: investor count, AUM represented, meetings held, investment signals generated, and investor NPS. <br><br>Conduct post-event investor debriefs, gather feedback, and share improvement recommendations with the program lead. <br><br>Maintain and nurture investor relationships year-round, ensuring warm relationships carry forward into future editions. <br><br>Develop new ideas for value-driven investor programme features and lead on concept note development for future editions. <br><br><br><br>Qualifications<br><br>4–5 years of experience in investor relations, investor programme management, or VC/LP engagement ideally within an event, ecosystem, or gaming industry context. <br><br>Demonstrated expertise in the gaming investment landscape: VCs, publisher venture arms, sovereign funds with gaming mandates, angel networks. This is the core credential. <br><br>Demonstrable experience curating and managing high-touch investor experiences, not just registration and logistics, but genuine investor engagement design. <br><br>Strong existing network within the gaming and tech investment community, particularly in MENA, APAC, or Europe. <br><br>Understanding of how the gaming investment chain works from pre-seed accelerators through to sovereign capital deployment. <br><br>Sector knowledge in cybersecurity, fintech, or other technology verticals is an advantage for cross-portfolio event support. <br><br>Excellent relationship management skills, able to manage senior investor relationships with professionalism and discretion. <br><br>Comfortable working across multiple simultaneous events with different investors, geographies, and sector focuses. <br><br>Experience with investor management platforms, CRM tools, and event management systems. <br><br>Strong written English is mandatory; Arabic is a meaningful advantage. <br><br>What You will bring<br><br>Deep expertise in gaming investment and deal-making is the non-negotiable. Must understand how funding rounds, publishing deals, and M&A transactions work in gaming and know the regional investors, funds, and studios that matter, particularly across Saudi Arabia and MENA. Comfortable in investor conversations and able to hold their own in a room with fund managers, portfolio directors, and publishing executives. Able to design investor programmes from the ground up that bring international capital to an event and raise the bar on what a gaming investment activation can be. Equally capable of plugging into broader Investor and startup programs across events and adding immediate value through relationships and sector credibility. <br><br><br><br>Additional Information<br><br>Core Benefits: <br><br>Medical Insurance for individual and family <br><br>Annual leave – 25 days <br><br>School fees contribution, 40,000 SAR per child per year, up to a max of three children <br><br>Wellbeing Benefits <br><br>Remote working on Sundays <br><br>Working anywhere – 1 month every year <br><br>Family visa costs* (up to a max of three children) <br><br>Individual annual flight allowance* (Expat only) <br><br>Local Relocation Package*: <br><br>Paid flight to Riyadh (for you and your dependents) <br><br>30 days accommodation or suitable serviced apartment from your arrival date. Alternatively, if you already have accommodation in Riyadh and do not require a hotel or serviced apartment, then we provide a one-off payment of SAR 5,000 <br><br>SAR 2,500 towards shipping goods/excess baggage costs on production of receipts/invoices <br><br> International Relocation Package*: <br><br>Paid flight to Riyadh (for you and your dependents) <br><br>60 days accommodation or suitable serviced apartment from your arrival date. Alternatively, if you already have accommodation in Riyadh and do not require a hotel or serviced apartment, then we provide a one-off payment of SAR 5,000 <br><br>SAR 2,500 towards shipping goods/excess baggage costs on production of receipts/invoices <br><br>*If eligible <br><br>We work hard to make sure life at Tahaluf is rewarding, supportive and enjoyable for everyone. We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. We don't just accept difference, we celebrate it. We welcome applicants from all backgrounds and circumstances and base hiring decisions on relevant qualifications and merit. We are proud to provide a disability-friendly environment. If you require any support or adjustments to participate in our interview or selection processes, please let us know.

Tahaluf is the largest B2B live and on-demand events organiser in Saudi Arabia by space, attendance, colleagues, and revenue. It is a joint venture between Informa PLC, the Saudi Federation for Cybersecurity, Programming and Drones (SAFCSP), and the Events Investment Fund (EIF).<br><br><br><br>Tahaluf is bold, visionary, and determined to make an impact. Our team fosters a culture of collaboration, creativity, and a little fun, here teamwork rules and work feels as exciting as the events we create. Scaling at this pace also requires exceptional local partners, and Tahaluf is proud to work with a range of government and non-government organisations at the forefront of Saudi Arabia’s B2B and B2C large-scale events scene.<br><br><br><br>Be part of something BIG with Tahaluf’s series of record-breaking events: LEAP and Cityscape - the largest events in the world in their respective fields of tech and real estate; Black Hat MEA - a Guinness World Record holder for the largest CTF competition during the event; and CPHI Middle East - the largest pharma debut event in history, to name just a few. Tahaluf is making a huge impact on the global events sector.<br><br><br><br>Join our ambitious and highly committed team, unafraid to push boundaries and disrupt the status quo. From day one, you’ll dive into large-scale projects under the guidance of a supportive leadership team that will encourage your personal development and open doors to new opportunities.<br><br><br><br>Job Description<br><br>The Exhibition Director (ED) is a pivotal leadership role responsible for driving the long-term growth and commercial success of the event. The role makes two key contributions to the business: developing the strategic direction for future growth and ensuring the highest standards of event delivery through effective execution.<br><br>The Exhibition Director must possess exceptional communication, reporting, and presentation skills, as the role requires regular engagement with senior executives, government officials, and key stakeholders across the Government of Saudi Arabia and Informa Markets. Operating in a fast-paced environment, the successful candidate must be adaptable and able to respond effectively to the evolving demands of the event.<br><br>The Exhibition Director will be responsible for developing, leading, and executing the long-term strategy for the event in line with the objectives outlined in the Tahaluf business plan. This strategy must align with the broader strategic objectives of the Tahaluf portfolio and support the continued growth of the brand.<br><br>The role carries full accountability for the commercial and operational performance of the event, including exhibition sales, sponsorship, visitor marketing, conference and content development, and on-site event delivery. The Exhibition Director is responsible for ensuring the event achieves its revenue, expenditure, and operating profit targets.<br><br>As part of the event's strategic development, the Exhibition Director will work collaboratively with Government stakeholders and the wider Informa Markets business, including Media, Data, and Client Solutions teams, to support the overall objectives of both the event and the wider organisation.<br><br>Key Responsibilities<br><br>Champion and foster a positive, collaborative team culture where colleagues feel engaged, motivated, and valued. Act as an ambassador for the event by building and maintaining strong relationships with clients, government stakeholders, industry associations, business leaders, partners, and suppliers. Develop a strong and collaborative partnership with the Commercial Director, ensuring the sales team and external sales agents remain focused, motivated, and equipped to achieve agreed commercial objectives. Build and maintain effective relationships with internal stakeholders across Tahaluf and Informa Markets. Establish a trusted leadership partnership with the EVP and AVP, collaborating on portfolio strategy, financial planning, budgeting, quarterly forecasting, and identifying opportunities to grow the brand globally. Develop and implement a rolling strategic plan to drive the continued growth and success of the event. Position and maintain the exhibition as the leading event within its sector, strengthening market share, brand recognition, and customer value. Prepare, manage, and deliver the annual budget and quarterly forecasts, ensuring financial targets are achieved. Define the strategic direction, positioning, and profile of the event in line with the evolving needs of the industry and its audiences. Maintain a thorough understanding of the industry, including market trends, customer requirements, and the competitive landscape, to inform strategic decision-making. Create an environment where people feel motivated, valued, supported, and empowered to perform at their best. Lead the development of team members through regular performance reviews, coaching, mentoring, and career development in line with company guidelines.<br><br>Qualifications<br><br>A minimum of 5 years experience leading large-scale B2B exhibitions, with a proven track record of delivering commercially successful events. A Bachelor's degree or equivalent professional experience. Experience & Attributes<br><br>Proven experience as an Exhibition Director or in a comparable leadership role with full commercial and operational responsibility. Demonstrated ability to develop and execute strategic plans that drive business growth and market leadership. Strong commercial acumen, with experience in financial reporting, budgeting, forecasting, and P&L management. Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage stakeholders at all levels. A strong networker with the ability to build, maintain, and leverage long-term relationships with customers, partners, industry bodies, and key stakeholders. A collaborative leadership style with the ability to work effectively across cross-functional teams and build trusted internal and external partnerships. The ability to understand current affairs, market trends, regulatory developments, and the wider political landscape, and translate these insights into successful event strategies and commercial opportunities. A creative and innovative mindset, with the ability to use market intelligence to shape compelling event content, enhance the customer experience, and develop new products or multi-platform brand extensions. A strong understanding of customer and industry needs, with the ability to develop commercially viable solutions that deliver value to key customer communities. Highly adaptable, resilient, and comfortable working in a fast-paced environment with changing priorities. A proven ability to lead, motivate, and develop high-performing teams. Arabic language proficiency (spoken and written) is highly desirable and would be advantageous when engaging with government stakeholders, industry partners, and regional customers across the Kingdom. Desirable<br><br>Previous experience working within the Middle East. Experience within the safety, security, fire protection, emergency management, or chemical resilience sectors.<br><br>Additional Information<br><br>Core Benefits: <br><br>Medical Insurance for individual and family <br><br>Annual leave – 28 days <br><br>School fees contribution, 40,000 SAR per child per year, up to a max of three children <br><br>Wellbeing Benefits <br><br>Remote working on Sundays <br><br>Working anywhere – 2 months every year <br><br>Family visa costs* (up to a max of three children) <br><br>Individual annual flight allowance* (Expat only) <br><br>Local Relocation Package*: <br><br>Paid flight to Riyadh (for you and your dependents) <br><br>30 days accommodation or suitable serviced apartment from your arrival date. Alternatively, if you already have accommodation in Riyadh and do not require a hotel or serviced apartment, then we provide a one-off payment of SAR 5,000 <br><br>SAR 2,500 towards shipping goods/excess baggage costs on production of receipts/invoices <br><br> International Relocation Package*: <br><br>Paid flight to Riyadh (for you and your dependents) <br><br>60 days accommodation or suitable serviced apartment from your arrival date. Alternatively, if you already have accommodation in Riyadh and do not require a hotel or serviced apartment, then we provide a one-off payment of SAR 5,000 <br><br>SAR 2,500 towards shipping goods/excess baggage costs on production of receipts/invoices <br><br>*If eligible <br><br>We work hard to make sure life at Tahaluf is rewarding, supportive and enjoyable for everyone. We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. We don't just accept difference, we celebrate it. We welcome applicants from all backgrounds and circumstances and base hiring decisions on relevant qualifications and merit. We are proud to provide a disability-friendly environment. If you require any support or adjustments to participate in our interview or selection processes, please let us know.

SALES SUPERVISOR<br>JOB PURPOSE Ensure all cash van salesmen and down-market pre-sellers selling only to BCOregistered customers in a respective journey Plan (JP). All sales invoices,collection by cash and non-cash methods (SPOS, Bank transfers and cheques)are done only using HHC. RESPONSIBILITIES Customer Relationship Development / Prospecting Develop and implement a customer contact plan to communicate productlaunches and engage the potential customers in relevant sales campaigns tobuild new relationships. Act as first point of contact for customer queries andcomplaints and resolve them, referring complex issues to others and ensuringthat the customer receives an appropriate response. Customer Needs Clarification Set clear objectives for each sales call or meeting; use standard materials tomake a presentation to the customer; and ask relevant questions to evaluate thecustomer's level of interest and to identify and respond to areas requiring furtherinformation or explanation. Sales Opportunities Creation Develop a personal network within the sales territory and represent theorganization at trade shows and other events to identify sales opportunities,promote the organization, and enhance its reputation. Sell Customer Propositions Identify the products or services that best meet the customer's stated needs, usepersonal expertise to propose quantities and product configurations, explain theselection to the customer, and invite the customer to make a purchase at thestandard price/terms and conditions of sale. Customer Relationship Management (CRM) Data Monitor team members' use of the CRM system, identifying and resolvingstandard issues and escalating them to a senior manager as appropriate. Promoting Customer Focus Collaborate internally and work as the customer champion in cross-functionalteams to build strong external customer relationships. Operational Compliance Maintain and renew a deep knowledge and understanding of the organization'spolicies and procedures and of relevant regulatory codes and codes of conduct,and ensure own work adheres to required standards. Or identify, within the team,patterns of noncompliance with the organization's policies and procedures andwith relevant regulatory codes and codes of conduct, taking appropriate action toreport and resolve these and escalating issues as appropriate. Performance Management Develop and propose own performance objectives; take appropriate actions toensure achievement of agreed objectives, using the organization's performancemanagement systems to improve personal performance. Or manage and reporton team performance; set appropriate performance objectives for direct reportsor project/account team members and hold people accountable for achievingthem, taking appropriate corrective action where necessary to ensure theachievement of team/personal objectives. Personal Capability Building Develop own capabilities by participating in assessment and developmentplanning activities as well as formal and informal training and coaching; gain ormaintain external professional accreditation, where relevant, to improveperformance and fulfill personal potential. Maintain an in-depth understanding oftechnology, external regulation, and industry best practices through ongoingeducation, attending conferences, and reading specialist media. Audit Compliance Carry out specified audit activities and draft reports of findings, includingrecommended corrective actions, for review. Sales Process Compliance Work within standard compliance systems and report simple noncomplianceissues. TASKS Ensure all salesmen compliance with 100% Journey plan every day Ensure Sales and collection done only to customers in the journey plan (JP) Ensure Sales and Collection is done only using HHCValidate sales and collection invoices in the market that are tagged as“suspicious” in the sales report Conduct account reconciliation (snap check) for each salesmen every monthalong with finance / HR representative (wherever applicable) covering; physicalstocks Vs system stocks, collection Vs deposit and validating at least 10 creditinvoices of each salesman Validate all required documents and create an account for new customers if thecustomer is part of the company’s Route to market (RTM) strategy Ensure to close / inactivate accounts of the customers that are closed forbusiness Coach new salesmen and conduct refresher sessions with existing salesmen onagreed standard operating procedures every month Random validation of sales & collection invoices using Supervisor TABConfirmation of statement of account with 10 customers every week andreporting the findings to channel manager Escalate any violation of SOP to line manager within 24 hours Develop strong relationships with all assigned customers Ensure all team members understand their role and comply with companypolicies Check receivables collections and deposits of the full amount as per thecompany policies. Continuous systems monitoring for the salesmen accounts (SAP/ BI/ SFA/Vxceed GPS Tracker). Keeping a track and maintenance of assets; (vehicles, Handheld devices,computers, printers, Freezers and chillers). Driving zero tolerance policy regarding reporting cases related to robbery,accidents and misuse of company funds and assets. BEHAVIORAL COMPETENCIES Customer Focus Builds strong customer relationships and delivers customer-centric solutions. Forexample, digs deeply into customer feedback and drives the innovations that canenable the organization to better meet customers' future needs. Frequentlyadjusts approach to ensure customer needs are met and to improve service. Communicates Effectively Develops and delivers multi-mode communications that convey a clearunderstanding of the unique needs of different audiences. For example, listensattentively and takes an interest. Keeps others well informed; conveysinformation clearly, concisely, and professionally when speaking or writing. Ensures Accountability Holds self and others accountable to meet commitments. For example, tracksperformance and strives to remain effective, learning from both successes andfailures. Readily takes on challenges or difficult tasks and has reputation fordelivering on commitments. Self-Development Actively seeks new ways to grow and be challenged using both formal andinformal development channels. For example, creates a development plan thatstates clear goals and the tactics to achieve them. Gathers information on whereto focus. Makes efforts to apply new skills on the job. Financial Acumen Interprets and applies key financial indicators to make better business decisions. For example, swiftly assembles and fluently interprets the financial data andmetrics relevant to the role. Draws rich insights from financial and quantitativedata. Adheres to relevant budgetary guidelines. SKILLS Customer-Focused Approach Works with full competence to orient the organization around delivering to thekey needs of customers. Typically works without supervision and may providetechnical guidance. Keeps customer at center of sale, Collaborates with customers, Elevates partnerinsights, Uses common terminology Initiates Compelling Sales Conversations Works with full competence to propose a mutually agreed-upon agenda to startsales conversations that offer value to the client. Typically works withoutsupervision and may provide technical guidance. Provides context for conversations, Proposes mutually valuable agenda,Leverages pre-call prep for partnerships, Confirms client understanding,Leverages pre-call prep, Adds value through perspective Knows the Buying Influences Works with full competence to accurately identify and understand the key buyinginfluences pertaining to an opportunity. Typically works without supervision andmay provide technical guidance. Closes Effectively Works with full competence to pre-plan, suggest, and confirm mutually beneficialcommitments that are appropriate and clear and that move the sales/clientrelationship forward. Typically works without supervision and may providetechnical guidance. Pre-plans for commitment, Closes calls with mutually beneficial commitments,Focuses toward mutual profitability Direct Sales Works with full competence to maximize the volume and value of sales madedirectly with clients and accounts. Typically works without supervision and mayprovide technical guidance. Expands the Service Works with full competence to grow the value of the account through cross-selland up-sell opportunities. Typically works without supervision and may providetechnical guidance. Communicates product/service advances, Develops a long-term strategy,Identifies cross-sell/up-sell business opportunities, Improves channelmanagement, Prioritizes time effectively<br>If you qualify. Apply!

Job Summary<br>The Pricing Analyst is responsible for conducting market analyses, performing real estate valuations of the company's lands and real estate products, building and maintaining the comparable transactions database, and supporting the Pricing Supervisor in preparing pricing models and updating prices in line with the approved methodology. The role operates within the company's pricing policies and data confidentiality rules and complies with the Saudi Authority for Accredited Valuers (TAQEEM) and the International Valuation Standards (IVS).<br>Role & Responsiabilities Collect and update real estate market data, competitor prices, and comparable transactions, and maintain the market database. Conduct land valuations using the approved methodologies (Market Comparison, Income, and Cost approaches) to feed pricing models. Analyze factors influencing real estate value (location, zoning, infrastructure, optimal use) and prepare Highest and Best Use (HBU) reports. Prepare inputs and assumptions for pricing models (costs, market factors, comparables) in line with the approved pricing methodology (AQA-STR-PRC-001). Monitor daily and weekly market changes and alert the Pricing Supervisor of any material movement requiring price review. Prepare the draft of the monthly price review (classifying lands as candidates to raise, lower, or remain stable) and submit it to the Pricing Supervisor. Support pricing of new projects with initial analyses and feasibility studies before the Supervisor determines the final values. Enter approved prices into the company's systems within the granted access privileges. Track the performance of approved prices (realization rate, variances, impact on sales) and submit periodic reports to the Supervisor. Document and archive pricing decisions, valuations, and supporting documents. Coordinate operationally with the Sales, Marketing, and Finance departments on routine pricing inquiries. Apply the Saudi Authority for Accredited Valuers (TAQEEM) standards and the International Valuation Standards (IVS) in all analyses. Strictly comply with data confidentiality policies and refrain from accessing the minimum price as per the approved SOP. Stay continuously updated on real estate regulations and specialized market reports.<br>QUALIFICATIONS<br>Minimum Education Required Bachelor's degree in Real Estate Valuation, Real Estate Management, Civil Engineering, Urban Planning, Finance, Economics, or equivalent.<br>Professional Certifications Required Membership with the Saudi Authority for Accredited Valuers (TAQEEM) — at least Fellow level in the Real Estate Valuation branch is required. RICS, CCIM, MAI certifications, or familiarity with IVS standards are considered an additional advantage.<br>Years of experience Minimum two years of experience in real estate valuation, real estate pricing, or real estate investment analysis.

About Extend: Extend is a Saudi cultural intelligence and advertising company, operating since 2012, serving the Kingdom's leading brands and institutions across experiences, media, and publishing. We are building Extend CIP, the Cultural Intelligence Platform: one place to plan, manage, and measure all media activity, earned and paid, spanning media and influencer buying and a brand monitoring suite, with cultural intelligence and AI at its core.<br>The role: This is the founding sales seat for Extend CIP. You will acquire net-new clients to the platform, owning the full cycle from first outreach to funded deposit and first live campaign. Success is measured in platform ad spend: deposits secured, accounts activated, spend flowing through the platform. You will build the playbook for every seller after you run.<br>What you'll do:<br> Drive net-new platform adoption: identify, engage, and close Saudi brands and agencies not yet buying through CIP<br> Own the full sales cycle: prospecting, discovery, pitch, commercial negotiation, signed agreement, funded first deposit<br> Build pipeline through targeted outreach, industry presence, and strategic account planning; maintain disciplined pipeline management and forecasting<br> Lead value-driven discovery with senior decision-makers, including C-level stakeholders at brands and agencies<br> Present and demonstrate the platform live; articulate differentiated value against point solutions, managed service, and international alternatives<br> Develop winning strategies for competitive opportunities, including RFP responses and new business pitches<br> Hand off cleanly to Account Management at activation, staying engaged through first campaigns to protect early spend<br> Relay market and competitive intelligence to product teams to sharpen positioning and roadmap<br> Evangelize self-serve, data-driven media planning, buying, and measurement in the Saudi market<br>What we're looking for:<br> 6+ years in digital media or ad tech sales in Saudi Arabia or the GCC, with strong emphasis on net-new business development<br> Demonstrated success in a quota-carrying acquisition role, consistently exceeding new business targets<br> Experience selling advertising or media intelligence platforms (DSP, social ad platforms, influencer platforms, social listening and monitoring tools); platform sales strongly preferred over pure services sales<br> Established network among Saudi brands, agencies, and marketing and communications leadership<br> Executive presence; able to influence C-level decision-makers and run complex negotiation and contracting cycles<br> Highly strategic and analytical, with strong commercial judgment<br> Hunter mentality, bias toward action, energized by building from the ground up<br> Fluent Arabic and English<br>Nice to have: experience introducing a new platform category to a market; government and semi-government client experience.<br><br>Skills: .

Job Title: Sales Supervisor – Retail Perfume Division<br>Location: Across Saudi Arabia (KSA) Department: Sales Reporting To: General Manager Industry: Retail / Perfume & Fragrance Experience: 5–7 Years Education: MBA in Sales & Marketing<br>Job Overview<br>We are seeking an experienced and results-oriented Sales Supervisor to lead retail sales operations across Saudi Arabia. The ideal candidate will have a strong background in retail sales, preferably within the perfume and fragrance industry, with proven expertise in sales planning, team management, customer relationship management, and business development. Prior work experience in KSA is highly preferred.<br>Key Responsibilities<br>Sales Planning & Budget Management<br>Allocate sales budgets and targets to retail outlets and monitor target vs. achievement. Analyze year-on-year sales performance, including product-wise and category-wise growth. Develop sales forecasts and implement effective strategies to achieve business objectives. Monitor sales trends and recommend corrective actions to maximize revenue.<br>Business Development & Strategic Planning<br>Conduct feasibility studies for potential new store locations. Identify business growth opportunities and execute expansion strategies. Drive regional sales growth in line with organizational objectives. Support management in achieving overall business and profitability targets.<br>Customer Relationship Management<br>Build and maintain strong relationships with customers to enhance brand loyalty. Ensure excellent customer service across all retail outlets. Resolve customer complaints and grievances professionally and efficiently. Monitor customer feedback and implement service improvement initiatives.<br>Team Leadership & Performance Management<br>Supervise and manage retail sales teams across assigned locations. Assign sales targets and responsibilities fairly among team members. Train, mentor, and motivate employees to achieve individual and team goals. Identify skill gaps and organize product knowledge and sales training sessions. Monitor employee performance and provide continuous coaching and development. Calculate and manage employee incentives based on company policies. Coordinate with cross-functional departments to ensure smooth business operations. Requirements MBA in Sales & Marketing or an equivalent qualification.5–7 years of experience in retail sales, preferably in the perfume or fragrance industry. Prior work experience in Saudi Arabia is highly preferred. Strong understanding of retail sales operations, budgeting, forecasting, and business planning. Excellent leadership, communication, and team management skills. Ability to analyze sales data and implement effective business strategies. Experience in handling customer relationships and resolving customer issues. Valid KSA driving license or the ability to drive is preferred. Ability to communicate in Arabic is an added advantage. Strong knowledge of perfumes, fragrances, and retail market trends.

Product Owner — Wellness & Booking Platform About UsWe're building the next-generation booking, loyalty, and customer experience platform for the wellness and beauty industry across the GCC — salons, spas, clinics, and service-based businesses. Our mission is to give wellness brands in the Arab world a platform that's built for them: bilingual, locally compliant, and premium by design. About the Role We're looking for a Product Owner who deeply understands the wellness and salon booking space someone who's lived inside scheduling, appointments, and service-business operations, and who can translate that into product decisions that matter. You'll own the product roadmap, work closely with design and engineering, and be the voice of the customer and the business inside every sprint. What You'll DoOwn and prioritize the product backlog across our consumer marketplace and white-label B2B platform Translate business goals and client/market feedback into clear, actionable user stories and requirements Work hand-in-hand with UI/UX, engineering, and QA to ship features that solve real problems for salons, spas, and clinics Define and refine booking, scheduling, loyalty, and CRM workflows based on real-world service-business operations Run sprint planning, backlog grooming, and stakeholder reviews Validate releases against business requirements before go-live Bring a strong point of view on what "good" looks like in booking and appointment-based products Hands-on experience managing backlogs and sprints in Azure Dev Ops or Jira<br>What You Bring5+ years of experience as a Product Owner or Product Manager, with direct exposure to booking, scheduling, or appointment-based platforms Proven experience in the wellness, salon, spa, or beauty industry — you understand how these businesses actually operate day to day Strong business acumen — comfortable balancing customer needs, technical constraints, and commercial priorities Experience working with cross-functional teams (design, engineering, QA) in agile/scrum environments Excellent written and spoken English; Arabic is a strong plus given our GCC/MENA focus A builder's mindset — comfortable in a fast-moving startup environment where priorities shift Nice to Have Experience with white-label or multi-client B2B platforms Familiarity with the GCC market, particularly Saudi Arabia Experience with loyalty, CRM, or marketing automation features Why Join UsGround-floor opportunity to shape a product from the earliest stages Work directly with founders and a lean, senior team Build something genuinely needed in an underserved, high-growth market

We are seeking a highly driven, hunter-minded Senior Sales & Business Development Executive for our Client, a market leader in guest experience, visitor analytics, and engagement since 2004.<br>This role is 100% revenue-focused, responsible for new business acquisition, aggressive lead generation, full-cycle sales ownership, and deal closure across Saudi Market.<br>This position suits a self-starter, closer, and relationship builder who thrives in fast-paced environments and is motivated by targets, performance, and results.<br>Key Responsibilities<br>Aggressively hunt for new business through cold calling, direct outreach, face-to-face meetings, events, and on-site client visits. Own the entire sales cycle: prospecting, qualification, needs analysis, solution pitching, proposal preparation, negotiation, and closing deals. Convert both outbound and inbound leads into qualified opportunities and signed contracts. Execute and optimize email campaigns, social selling, Linked In outreach, and CRM-based prospecting to continuously feed the pipeline. Qualify leads decisively against budget, authority, need, and timing (BANT or similar frameworks). Prepare and lead RFP, RFI, RFQ responses, ensuring strong commercial positioning and competitive differentiation. Build and maintain a strong, healthy, and forecastable sales pipeline with clear ownership and accountability. Identify and develop strategic partnerships and high-value accounts, targeting senior executives and decision-makers. Lead commercial negotiations, pricing discussions, and contract finalization to successful close. Maintain accurate CRM data, track sales KPIs, forecast revenue, and report on pipeline performance. Work closely with marketing to maximize lead-to-opportunity and opportunity-to-win conversion rates. Represent the company professionally in meetings, events, and industry forums.<br>Requirements & Profile<br>Proven success in hunter-style B2B sales, combining lead generation and direct closing. Demonstrated ability to open doors, create opportunities from scratch, and close complex deals. Strong experience in international sales and cross-border relationship building, preferably within MENA. Highly target-driven, resilient, and comfortable with rejection and high-volume outreach. Excellent negotiation, persuasion, and objection-handling skills. Consultative sales mindset with the confidence to challenge clients and sell value, not price. Strong research, CRM management, pipeline discipline, and data-driven sales approach. Ability to work independently, manage pressure, and consistently deliver against revenue targets. Fluent English & Arabic (spoken & written) is mandatory. Associate degree in business or equivalent professional sales experience.<br>Ideal Personality Fit<br>Hunter, not farmer Competitive, ambitious, and results-obsessed Comfortable with targets, KPIs, and commission-driven structures Strong ownership mindset “from first call to signed contract”

About The Knowledge Academy:The Knowledge Academy is a UK-based global leader in professional and educational training, delivering innovative programmes in IT, business analysis, leadership, and project management. With a growing presence in the Middle East, we empower organisations with bespoke training solutions that meet evolving business needs.<br>With a workforce of approximately 2,000 employees worldwide, we are dedicated to fostering personal and organisational development by equipping professionals with the skills required to thrive in a competitive global landscape.<br>Job Overview:We are looking for a dynamic and results-oriented Senior Sales Account Manager to join our Saudi Arabia team, based in Riyadh. This role is pivotal in accelerating revenue growth, expanding market reach, and building strategic partnerships.<br>Please note: Experience in the B2B training sales is mandatory for this role. Applications without relevant industry experience will not be considered. <br>The successful candidate will possess a solid track record in B2B sales within the training sector, strong relationship-building capabilities, and the ability to understand organisational learning needs. You will play a critical role in expanding our regional footprint by aligning organisations with our comprehensive training portfolio.<br>Key Responsibilities:Develop and implement a strategic plan to identify and secure new business opportunities across the Middle East. Build and maintain relationships with HR leaders, L&D professionals, and training decision-makers to understand their training requirements and offer tailored solutions. Stay abreast of industry trends, market demands, and competitor activities to inform sales strategy. Represent The Knowledge Academy at key industry events, conferences, and networking forums to enhance brand visibility and generate qualified leads. Collaborate with internal teams, including marketing, operations, and delivery, to ensure smooth onboarding and execution of training programmes. Lead the negotiation and closing of sales deals, consistently achieving or surpassing revenue targets. Maintain accurate records of client interactions, pipeline activities, and sales progress in the CRM system.<br>Qualifications and Skills:Mandatory experience: Minimum of 3–5 years in B2B sales within the training, professional education, or learning and development industry. Fluency in Arabic is mandatory. Exceptional communication and interpersonal skills, with the ability to influence and engage senior stakeholders. Strong sales acumen and a demonstrated ability to exceed revenue targets. In-depth understanding of the Middle East business environment and cultural context. Proficiency in CRM and sales platforms such as Salesforce or Hub Spot. Fluency in English & Arabic is required.

Job Description We are seeking an honest, hardworking, and dynamic individual to join our team as a Channel Sales Manager in Saudi Arabia. The ideal candidate should have over 5-8 years of experience in both cybersecurity channel management and direct sales. The candidate will also possess a strong commitment to contributing to the organization's growth by building meaningful relationships and delivering exceptional results in all major verticals. We want dedicated experts who understand cybersecurity solutions and can articulate them effectively to the CXO community. <br>Responsibilities:Develop and execute channel sales strategies to drive revenue growth in Saudi and Bahrain. Leverage existing relationships with enterprise customers while actively hunting for new opportunities, primarily focusing on BFSI, Govt., Oil & Gas, and other key sectors. Identify and onboard new channel partners, while nurturing existing relationships to maximize sales opportunities. Collaborate closely with internal teams to develop compelling sales pitches, presentations, and marketing collateral tailored to the Saudi Arabia and Bahrain market. Conduct enablement sessions and provide required training & support to channel partners, ensuring they are equipped with the necessary knowledge and resources to effectively sell cybersecurity solutions. Monitor market trends, competitor activities, and customer feedback to identify areas for improvement and adaptation of sales strategies. Act as a liaison between channel partners and internal teams to resolve issues or concerns in a timely manner. Prepare regular sales reports and forecasts for management review, highlighting key performance metrics and areas of success.<br>Requirements:Bachelor’s degree from a recognized university or institution. Must have 5–7 years of proven cybersecurity sales experience, including channel sales, within the Saudi Arabia and Bahrain markets. Expertise in business hunting and creating new opportunities in all major verticals. Strong understanding of the Saudi and Bahrain market, with experience working in the region. Excellent communication skills, both written and verbal. Self-motivated and results-oriented, with a passion for driving business success. Willingness to travel both within Saudi and Bahrain and internationally, as needed. Must have a valid driving license.<br>What We Offer:Best-in-class compensation. Exciting growth opportunities. An engaging and innovative work environment.<br>If you meet the above criteria and are looking for an opportunity to contribute to the growth of our cybersecurity business in Saudi and Bahrain, we encourage you to apply by sending your resume to recruitment@synaxtech.com.

Job title: Chief Strategy & Insight Officer Seniority level: C-Suite Sector: Restaurants Location: Riyadh, Saudi Arabia<br>McDonald's Saudi Arabia is operated by Unified Foods Group, one of the leading Quick Service Restaurant franchise operators in the Kingdom. With a rapidly growing restaurant network and an ambitious expansion agenda, Unified Foods Group is investing in building world-class commercial and strategic capabilities to support its next phase of growth. This is a rare opportunity to own the full commercial strategy agenda for one of the most recognised brands in the world, in one of the fastest growing markets in the region. Therefore, they are seeking an exceptional commercial strategy and insights leader to join the executive leadership team as Chief Strategy & Insight Officer.<br>The successful candidate will bring deep experience in commercial strategy, pricing, revenue growth management and business insights - with the gravitas to challenge senior leadership, the analytical capability to turn data into decisions, and the ambition to define the strategic direction of a high-growth restaurant business from the ground up.<br>Key Responsibilities Own the enterprise-wide strategy formulation across a 3 to 5 year horizon, translating long-term ambitions into clear annual priorities and trade-offs across Operations, Marketing, Finance and Development. Lead commercial insights across sales, traffic, margin, menu mix, pricing, promotions and customer behaviour - turning data into sharp, decision-ready recommendations for the CEO and leadership team. Own pricing strategy and revenue growth management - conducting menu engineering, price elasticity analysis, pack architecture and promotional effectiveness evaluation to drive profitable growth. Benchmark store-level performance across sales, guest counts, profitability and QSC - identifying underperforming stores and linking operational metrics to commercial outcomes. Analyse customer behaviour across dine-in, drive-thru, delivery and digital channels - supporting loyalty, frequency and retention strategy. Lead expansion and investment analysis - supporting new store business cases, Cap Ex evaluation, cannibalization analysis and ROI assessment for major capital initiatives including kiosks, digital boards and McCafé. Prepare simple, decision-focused executive dashboards and lead leadership reviews with the CEO, COO, CMO and CDO.<br>Key Requirements4 to 8 years of experience in a C-suite or equivalent senior leadership position Background in QSR, FMCG, consulting, or franchising Deep expertise in commercial strategy, pricing, revenue growth management or business insights Proven ability to challenge senior stakeholders with confidence, rigour and commercial conviction Strong analytical mindset combined with clear and concise communication skills Open to relocation to Riyadh, Saudi Arabia

Clinical Application & Sales Specialist – Aesthetic Medical Devices???? Location: Jeddah, Saudi Arabia???? Company: Amjad Medical KSA???? Employment Type: Full-time About Amjad Medical KSAAmjad Medical KSA is a leading provider of advanced medical and aesthetic technologies across Saudi Arabia. We partner with globally recognized manufacturers to deliver innovative solutions in Dermatology, Aesthetic Medicine, Laser Systems, Hair Restoration, Regenerative Medicine, and Body Contouring. As we continue to grow, we are looking for an experienced Clinical Application & Sales Specialist to join our team. Position Overview The ideal candidate is passionate about medical aesthetics, combines strong sales skills with clinical knowledge, and enjoys working closely with physicians to deliver exceptional customer experiences through education, training, and professional support. Key Responsibilities Promote and sell advanced aesthetic medical devices to dermatologists, plastic surgeons, aesthetic physicians, and medical centers. Build and maintain long-term relationships with healthcare professionals and key decision-makers. Conduct product demonstrations, clinical presentations, and hands-on training sessions. Provide clinical application support before, during, and after product installation. Collaborate with the marketing team in workshops, congresses, exhibitions, and educational events. Achieve monthly and annual sales targets while expanding the customer base. Prepare sales reports, forecasts, and market feedback. Stay updated on industry trends, competitive technologies, and clinical advancements. Qualifications Bachelor's degree in Biomedical Engineering, Pharmacy, Nursing, Medical Sciences, or a related healthcare discipline. Minimum 2 years of experience in medical device sales or clinical applications. Previous experience in Aesthetic Medical Devices is highly preferred. Strong presentation, communication, and negotiation skills. Excellent customer relationship management abilities. Fluent in English and Arabic. Valid driving license. Willingness to travel within Saudi Arabia. Preferred Industry Experience Experience with one or more of the following is a strong advantage:Dermatology Devices Aesthetic Lasers RF Technologies Body Contouring Systems Hair Restoration Technologies Regenerative Medicine Energy-Based Medical Devices What We Offer Competitive salary package. Attractive commission and performance incentives. Continuous professional training and international product certifications. Career growth opportunities within a rapidly expanding organization. The opportunity to represent world-class medical technology brands. Professional, supportive, and innovation-driven work environment. Ready to Join Us? If you are passionate about medical aesthetics and eager to grow your career with one of Saudi Arabia's leading medical technology companies, we'd love to hear from you. Apply by sending your CV to:???? info.amjad@iicgroup1.com<br>Subject: Clinical Application & Sales Specialist Only shortlisted candidates will be contacted.

Do you have a strong sales ability?<br><br>If you consider yourself as well with the answer of ‘Yes!’, you are about to find an attractive opportunity! Brenntag KSA looks for an hands-on External Account Manager for Brenntag Essentials Division who will be an intricate part of the commercial perception, responsible for developing and delivering value-added sales activities to our company’s daily practice.<br><br>This position is offered for KSA Nationals who are Chemical Engineering graduates.<br><br>The position is based in Riyadh.<br><br>Job Description & Required Business Acumen<br><br> Managing the daily tasks, follow-ups and practices of a number of accounts via directly selling commodity chemicals and raw materials. Realizing sales targets & objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products. Managing suppliers in regards of products-base sales initiatives and targets. Increasing the value of existing customers while attracting new ones in regards of changing expectations, market facts and company policies and targets while planning and overseeing new marketing initiatives. Maintaining sales volume, product mix, and selling price by keeping current with supply and demand, changing trends. Promoting the company’s products/services addressing or predicting customer’s related-financial status, objectives, and needs. Realizing personal financial targets and maintaining gross-margin based profit flow in sales. Preparing relevant weekly, monthly, quarterly sales, margin, profit reports. Delivering accurate sales forecasts on a periodic basis and establishing/managing financials for the business area.<br><br>Desired Qualifications<br><br> Bachelors Degree in Chemical Engineering, preferably from reputable universities. This is mandatory for this role. The candidates who are not Chemical Engineers should not apply to the role. Min 2 years of trackable experience in sales, Fluency in English and excellent numeric and financial-reinterpretation skill set. Valid driving license. Ability to maintain long-lasting relations in customer management with excellent communication and process management skills. Pro-active self-starter, willing to accept responsibility for business tasks.<br><br>Contact Person:<br><br>Rawan M.<br><br>rawan.mohammed@brenntag.com<br><br>Human Resources Team Lead Brenntag Saudi Arabia<br><br>Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.<br><br>Brenntag TA Team

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Develop and maintain strategic partnerships with key accounts, including hospitals, healthcare institutions, and other healthcare providers. Will be responsible for driving sales growth, maximizing market share, and ensuring the successful commercialization of Aspen Healthcare products within the assigned key accounts. RESPONSIBILITIES: Key Account Management: Develop and implement strategic account plans for assigned key accounts, in alignment with the overall business objectives. Build and maintain strong relationships with key stakeholders, including KOLs (Key Opinion Leaders), procurement managers, and other decision-makers within the accounts. Sales Growth: Drive sales growth by identifying opportunities, generating leads, and expanding product adoption within the assigned key accounts. Collaborate with the sales team to develop and execute sales strategies, promotional plans, and product launch initiatives. Business Development: Identify and pursue new business opportunities within the assigned key accounts. This includes conducting market research, analysing the competitive landscape, and identifying potential areas for product expansion or partnership collaborations. Strategic Planning: Develop and execute strategic account plans that outline objectives, tactics, and timelines to maximize sales and market share within the key accounts. Continuously monitor account performance, market trends, and competitor activities to identify opportunities and challenges. Relationship Management: Build and maintain strong relationships with key stakeholders within the key accounts. Understand their needs, priorities, and challenges, and provide solutions and support to meet their requirements. Act as a trusted advisor and provide product information, training, and support as needed. Cross-functional Collaboration: Collaborate with internal teams, including sales, marketing, medical affairs, market access, and supply chain, to ensure alignment and integration of strategies within the assigned key accounts. Coordinate with these teams to deliver value-added services, educational programs, and promotional activities to the accounts. Market Insights: Gather market intelligence and insights from key accounts to inform product development, market strategies, and competitive positioning. Provide feedback and recommendations to internal teams to enhance product offerings and address customer needs.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's Degree in B.Sc. Pharmacy 3 Years in Pharmaceutical Sales OTC, Dermatology or Women's Health TECHNICAL SKILLS: Key Account Management - Professional KEY ATTRIBUTES: Market Knowledge Flexibility and tolerance for ambiguity Technical /Professional skills Consumer relevancy Capacity for and resistance to stress Industry knowledge Problem solving Active listening Curiosity/learning agility Information seeking Informal communication skills ASPEN COMPETENCIES: BUSINESS Foster Consumer &amp; Customer Commitment Makes Good Decision PEOPLE Communicate Effectively Dealing with ambiguity/Embrace change SELF Continuously Grow &amp; Develop Contribute Special Expertise</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>ROLE PURPOSE:</strong></p> <p>Develop and maintain strategic partnerships with key accounts, including hospitals, healthcare institutions, and other healthcare providers. Will be responsible for driving sales growth, maximizing market share, and ensuring the successful commercialization of Aspen Healthcare products within the assigned key accounts.</p> <p><strong>RESPONSIBILITIES:</strong></p> <ul> <li>Key Account Management: Develop and implement strategic account plans for assigned key accounts, in alignment with the overall business objectives. Build and maintain strong relationships with key stakeholders, including KOLs (Key Opinion Leaders), procurement managers, and other decision-makers within the accounts.</li> <li>Sales Growth: Drive sales growth by identifying opportunities, generating leads, and expanding product adoption within the assigned key accounts. Collaborate with the sales team to develop and execute sales strategies, promotional plans, and product launch initiatives.</li> <li>Business Development: Identify and pursue new business opportunities within the assigned key accounts. This includes conducting market research, analysing the competitive landscape, and identifying potential areas for product expansion or partnership collaborations.</li> <li>Strategic Planning: Develop and execute strategic account plans that outline objectives, tactics, and timelines to maximize sales and market share within the key accounts. Continuously monitor account performance, market trends, and competitor activities to identify opportunities and challenges.</li> <li>Relationship Management: Build and maintain strong relationships with key stakeholders within the key accounts. Understand their needs, priorities, and challenges, and provide solutions and support to meet their requirements. Act as a trusted advisor and provide product information, training, and support as needed.</li> <li>Cross-functional Collaboration: Collaborate with internal teams, including sales, marketing, medical affairs, market access, and supply chain, to ensure alignment and integration of strategies within the assigned key accounts. Coordinate with these teams to deliver value-added services, educational programs, and promotional activities to the accounts.</li> <li>Market Insights: Gather market intelligence and insights from key accounts to inform product development, market strategies, and competitive positioning. Provide feedback and recommendations to internal teams to enhance product offerings and address customer needs.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>EDUCATION QUALIFICATIONS AND EXPERIENCE:</strong></p> <ul> <li>Bachelor's Degree in B.Sc. Pharmacy</li> <li>3 Years in Pharmaceutical Sales OTC, Dermatology or Women's Health</li> </ul> <p><strong>TECHNICAL SKILLS:</strong></p> <ul> <li>Key Account Management - Professional</li> </ul> <p><strong>KEY ATTRIBUTES:</strong></p> <ul> <li>Market Knowledge</li> <li>Flexibility and tolerance for ambiguity</li> <li>Technical /Professional skills</li> <li>Consumer relevancy</li> <li>Capacity for and resistance to stress</li> <li>Industry knowledge</li> <li>Problem solving</li> <li>Active listening</li> <li>Curiosity/learning agility</li> <li>Information seeking</li> <li>Informal communication skills</li> </ul> <p><strong>ASPEN COMPETENCIES:</strong></p> <p><strong>BUSINESS</strong></p> <ul> <li>Foster Consumer &amp; Customer Commitment</li> <li>Makes Good Decision</li> </ul> <p><strong>PEOPLE</strong></p> <ul> <li>Communicate Effectively</li> <li>Dealing with ambiguity/Embrace change</li> </ul> <p><strong>SELF</strong></p> <ul> <li>Continuously Grow &amp; Develop</li> <li>Contribute Special Expertise</li> </ul><p></p></section>

JOB SUMMARY<br>The Director of Culinary at Capella Diriyah serves as the strategic leader of the Culinary Division and a key member of the hotel's Executive Committee (Guidance Team). This role is responsible for providing visionary leadership and direction to ensure the continuous enhancement of culinary operations and service excellence across all food and beverage outlets, specialty restaurants, and banquet events. The Director of Culinary at Capella Diriyah collaborates effectively with cross-functional departments, implements technical training programs, and upholds the highest culinary and pastry standards. This position plays a pivotal role in driving the division's long-term financial performance and upholding Capella’s reputation for exceptional dining experiences.<br>THE ROLE Provides inspirational leadership, clear vision and direction to team members to ensure delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members. Understands luxury and focus on quality, have ability & creativity to co create F&B concepts. Communicates expectations, recognises performance, and produces consistent desired business results. Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expertise in all kitchen related matters. Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy. Oversees and manages the daily operations of the Culinary division and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel. To ensure that the Department Operational Budget is strictly adhered to. Independently coordinates and prepares the schedule for F&B functions and activities with other F&B heads and sections as assigned to ensure smooth operation. To ensure that all the outlets and banquet is managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Minimum Standards. Ability to evaluate and draw up annual developments of budget, CAPEX and manpower planning. Ensures accurate maintenance of recipes, conversion recipes and product specifications. Effectively coordinate Kitchen meetings to achieve highest level of efficiency and make sure the kitchen team is informed about daily and upcoming events. Ensures that the daily order list will be on time, purchased the best possible food and prepared according to the needs of the individual Kitchen. To participate with the preparation and implementation of a yearly marketing plan for each outlet, which is the basis of the Food & Beverage Annual Marketing Plan. Monitors and evaluate the activities and trends of competitive restaurants, bars and other hotel's banqueting departments. Ensures that all colleagues adhere to the Health, Hygiene and Safety guidelines in accordance with the Food, Health, Hygiene and Safety manuals. Establishes and implement operating standards for the Commissary Kitchen, establish and maintain a streamlined and efficient operation. Implements and controls performance standards for the Stewarding Operation in Kitchen areas so as to achieve the highest possible hygiene standards, minimize Operating Equipment Breakage and streamlined and efficient resource and equipment flows. Conducts theoretical, formal and practical (on the job) training for all kitchen staff. Responsible for ensuring that all kitchen staff adhere to the proper use and maintenance of the kitchen machines and equipment used in the operation. Ensures to control food stock effectively in all kitchen operation by monitoring and managing inventory on a timely basis. Attends and proactively contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities. Handling complaints and resolving service ‘Glitches’, keep a record of all feedback under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction. Ensures updating the Standard Operating Procedures in accordance to the hotel standards and business level by suggesting improvements to improve efficiency of work and performance. Report any issue or damages and breakdowns within working areas and the hotel to ensure a defect-free facilities and service amenities provided. Ensure all team members recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance. Analyze guest feedback from direct feedback, comment card or any online reviews and providing strategic direction to continuously improve overall rating. Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support Monitor performances team members and provide effective performance feedback for improvements, recognition and performance appraisal as due. Mentor and guide individual team members’ growth and identify short to long-term goals to achieve and ensure high colleague engagement and welfare. Participate in recruitment activities such as interviewing new talents for the departments and succession planning. Take ownership of individual’s growth and be involved in career progression and succession planning of team members. Proactively identify training needs of team members to ensure enhancement and performance improvement. Maintain an image of professional senior management to all guests, team members and the hotel. Protect the privacy and security of guests and coworkers. Plan and schedule roster according to business level to optimize resources. Be able to perform all tasks within the department and assist in shift coverage when necessary.<br>TALENT PROFILE<br>Qualification Diploma/ Bachelor’s degree in Culinary Management is preferred<br>Work Experience<br>Minimum 3 years’ experience as an Executive Chef in similar role at luxury hotel/resort5+ years progressively responsible work experience in Luxury or Independent Culinary Operations.<br>Technical Skills<br>Strong knowledge in culinary skills and techniques Competent computing skills (e.g. Microsoft word) Monitor overall performance of culinary operations and provide action planning as needed; Coordinate task force as needed<br>Kindly be informed only shortlisted candidates will be notified.

Position Title: Finance Manager Location: Jeddah, Saudi Arabia Type: Full-time<br>ABOUT PROVENProven supports equal opportunities for all candidates and is committed to empowering its people through continuous personal and professional development. We foster a collaborative and inclusive environment built on mutual respect, innovation, and a healthy work-life balance. With a strong track record in recruitment, managed services, and workforce solutions, we are proud to be long-term partners in shaping success for both our clients and our employees.<br>ABOUT THE CLIENTA well-established provider in the medical products and healthcare solutions, delivering innovative medical technologies and services to hospitals and healthcare facilities across the Kingdom. They are recognized for their commitment to quality, technical excellence, and advanced healthcare products and solutions.<br>ABOUT THE ROLEWe are seeking a proactive, experienced, strategic, and hands-on Finance Manager to establish, organize, and lead the company's Accounting and Finance Department. The candidate will be responsible for building a robust finance function that supports the organization's overall business objectives while ensuring financial integrity, operational efficiency, and regulatory compliance. The role will work closely with senior management and all business departments to provide accurate financial information, improve profitability, support strategic decision-making, and drive sustainable business growth.<br>KEY RESPONSIBILITIES<br>Finance Department Leadership Establish and lead the Accounting & Finance Department, including structure, reporting lines, and team development. Recruit, mentor, and evaluate finance personnel while fostering a culture of accountability and continuous improvement. Develop finance policies, SOPs, internal controls, and ensure effective collaboration across business functions.<br>Financial Management & Accounting Oversee all accounting operations, including the General Ledger, month-end and year-end closing, and financial reporting. Ensure accurate and timely preparation of monthly, quarterly, and annual financial statements in compliance with IFRS and company policies. Review journal entries, reconciliations, and financial records while monitoring financial performance and recommending corrective actions.<br>Budgeting, Forecasting & Financial Planning Lead the annual budgeting, forecasting, and long-term financial planning processes. Monitor budget performance, analyze financial variances, and provide insights to support strategic business decisions. Prepare financial reports and presentations.<br>Cash Flow & Treasury Management Manage cash flow, working capital, liquidity, and banking relationships. Prepare cash flow forecasts, oversee financing activities, and optimize cash utilization while minimizing financial risks.<br>Cost Accounting & Manufacturing Finance Manage manufacturing cost accounting, including standard costing, cost variance analysis, and product costing. Monitor manufacturing costs to improve profitability and support pricing decisions. Partner with Operations and Production to enhance cost efficiency and operational performance.<br>Inventory & Supply Chain Finance Oversee inventory valuation, reconciliation, physical counts, and stock audits. Monitor inventory performance and collaborate with Procurement, Warehouse, Production, and Supply Chain teams to strengthen inventory controls.<br>Compliance, Audit & Taxation Ensure compliance with IFRS, ZATCA, VAT, statutory reporting, and corporate governance requirements. Lead internal and external audits and strengthen internal controls. Ensure timely tax filings and regulatory compliance.<br>ERP Systems & Process Improvement Lead ERP implementation and optimization initiatives while driving financial process automation and system integration. Improve reporting accuracy and identify opportunities to enhance operational and financial efficiency.<br>Strategic Financial Leadership Serve as a strategic financial advisor to senior management, supporting business planning, expansion, and investment decisions. Develop financial KPIs, evaluate business performance, and participate in executive decision-making to drive profitability and sustainable growth.<br>REQUIREMENTSEducation Bachelor's Degree in Accounting, Finance, Business Administration, or a related field. CPA, CMA, ACCA or an equivalent professional qualification is highly preferred. MBA or Master's Degree in Finance or Business Administration is an advantage.<br>Experience Minimum 8–10 years of progressive experience in accounting and finance. Minimum 5 years in a Finance Manager or senior finance leadership position. Proven experience in establishing, organizing, or restructuring an Accounting and Finance Department. Experience in manufacturing, trading, distribution, engineering, or project-based organizations is highly preferred. Experience implementing or improving ERP systems.<br>Technical Skills Financial Reporting (IFRS) Budgeting & Forecasting Financial Planning & Analysis Cost Accounting Inventory Accounting Manufacturing Costing Cash Flow & Treasury Management Internal Controls Financial Modeling ERP Systems (SAP, Oracle, Microsoft Dynamics, Odoo, or equivalent) Advanced Microsoft Excel Microsoft Power BI or other reporting tools is an advantage<br>Attributes Strong leadership and team-building skills. Excellent strategic planning and business acumen. Outstanding analytical and problem-solving abilities. Strong organizational and time management skills. Excellent communication and presentation skills. High level of integrity, professionalism, and accountability. Ability to work under pressure and manage multiple priorities. Strong decision-making and negotiation skills. Continuous improvement mindset.

Warehouse Manager - Saudis only<br>Job Purpose:To lead and manage all warehousing, inventory control, and distribution activities while ensuring inventory accuracy, operational efficiency, and seamless product availability across boutiques, retailers, and corporate functions. The Warehouse Manager is responsible for optimizing warehouse operations, maintaining inventory integrity, managing third-party logistics providers, and supporting business growth through effective operational execution.<br>Key Responsibilities:<br>Key Responsibilities1. Warehouse Operations Management Lead and manage all warehouse operations including receiving, storage, picking, packing, dispatching, and inventory control. Ensure efficient material flow and warehouse utilization. Maintain operational readiness and compliance with company standards. Monitor warehouse capacity and implement improvement initiatives in accordance to SG best practices. Ensure timely and accurate processing of warehouse transactions.2. Inventory Management & Control Maintain inventory accuracy across all warehouse locations. Ensure timely and accurate posting of inventory transactions in SAP 4HANA. Monitor stock movements, transfers, adjustments, and reconciliations in accordance to local finance and SG standards. Conduct cycle counts and annual physical inventory audits in accordance with local controlling and SG standards. Investigate inventory discrepancies and implement corrective actions. Safeguard company inventory and assets.3. Distribution & Retail Replenishment Ensure timely fulfilment on time according to the local sales orders managed by local brands. Monitor sales order fulfilment performance and service levels. Coordinate product distribution activities with internal stakeholders upon sales orders. Support new boutique openings and expansion projects with appropriate delivery services and expected delivery time upon local brands requests.4. SAP Governance Act as the key warehouse owner for SAP 4HANA processes. Ensure system data accuracy and process compliance. Support system enhancements, upgrades, and process improvements. Train warehouse teams on SAP 4HANA procedures and best practices. Monitor system utilization and identify efficiency opportunities.5. Third-Party Logistics (3PL) Management Manage relationships with third-party logistics providers. Monitor transportation performance and service agreements. Ensure timely deliveries and compliance with agreed service levels. Evaluate logistics performance and recommend improvements. Support cost optimization initiatives.6. Team Leadership & Development Lead, coach, and develop warehouse team members and supervisors. Establish performance expectations and accountability standards. Conduct performance reviews and development discussions. Promote a culture of safety, accuracy, and continuous improvement. Support workforce planning and resource allocation.7. Compliance, Risk & Safety Ensure compliance with company policies and operational procedures. Maintain warehouse safety standards and regulatory compliance. Monitor operational risks and implement mitigation measures. Ensure secure storage and handling of inventory. Support internal and external audits.8. Reporting & Continuous Improvement Prepare and present warehouse performance reports. Analyze operational KPIs and identify improvement opportunities. Lead warehouse efficiency and productivity initiatives. Support strategic supply chain projects. Recommend process improvements to enhance operational performance.<br>Key Performance Indicators (KPIs) Inventory Management with local controlling KPIs & processes Inventory Accuracy (%) Stock Variance Rate Inventory Reconciliation Accuracy Cycle Count Completion Rate Warehouse Operations Warehouse Utilization (%) Order Fulfilment Rate On-Time Dispatch Rate Picking Accuracy Goods Receipt Accuracy Warehouse Performance Delivery Lead Time performance monitoring Team Performance Productivity for the warehouse Training Completion Rate Safety Compliance<br>Financial & Risk Cost Optimization Achievement for local warehouse material (such as packing material, etc..) Audit Compliance Score together with local controlling and according to SG best practices. Zero Critical Compliance Violations<br>Authority & Decision Making:Manage daily warehouse operations and resource allocation. Approve warehouse operational priorities upon sales demand (sales orders). Recommend inventory adjustments and corrective actions in collaboration with local controlling and SG standards. Lead operational improvement initiatives. Escalate strategic warehouse matters to management. Qualifications & Experience:Bachelor's Degree in Operational Logistics, Business Administration, or related field. Minimum 5 years of experience in warehouse management, warehouse SOPs and logistics leadership. Experience within B2B & B2C valuable product accessories distribution. Strong SAP 4Hana system knowledge. Advanced Microsoft environment knowledge (especially excel). Fluent in English and Arabic.<br>Competencies:Leadership Competencies Team Leadership Decision Making Accountability Performance Management Coaching & Development Warehousing Competencies Inventory operational Management Warehouse Operations flows & processes Operational resources planning Operational Competencies Process Improvement Risk Management together with local controlling Compliance & Controls together with local controlling Problem Solving Working Relationships:Internal Logistics Manager Warehouse operation team Sales Team Local Brand Managers Finance & controlling Team Local IT Team External Health and & safety suppliers & partners Warehouse material suppliers Transportation Partners Service Providers Key Challenges:Maintaining inventory accuracy across multiple locations. Supporting retail expansion through due time deliveries to the point of sales. Balancing service levels with operational costs. Managing inventory integrity in a fast-moving retail environment together with local controlling. Ensuring SAP 4HANA as business flows and processes remain compliant and adapted to the B2B & B2C local distribution by brand and related customers’ expectations.