Economic Analyst Jobs - Riyadh Saudi

<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr > <td colspan="6" valign="top"> <p ><strong><span >Job Description </span></strong></p> </td> </tr> <tr > <td colspan="6" valign="top"> <p ><strong><span >OVERVIEW</span></strong></p> </td> </tr> <tr > <td valign="top"> <p ><strong><span >Job Title</span></strong></p> </td> <td valign="top"> <p ><span >Senior Product Manager</span></p> <p ><span >                                                </span></p> </td> <td valign="top"> <p ><strong><span >Job Code</span></strong></p> </td> <td valign="top"> <p > </p> </td> <td valign="top"> <p ><strong><span >Grade</span></strong></p> </td> <td valign="top"> <p ><span >I3</span></p> </td> </tr> <tr > <td valign="top"> <p ><strong><span >Division</span></strong></p> </td> <td valign="top"> <p > </p> </td> <td valign="top"> <p ><strong><span >Department</span></strong></p> </td> <td colspan="3" valign="top"> <p > </p> </td> </tr> <tr > <td valign="top"> <p ><strong><span >Section</span></strong></p> </td> <td valign="top"> <p > </p> </td> <td valign="top"> <p ><strong><span >Unit</span></strong></p> </td> <td colspan="3" valign="top"> <p > </p> </td> </tr> </tbody> </table> <p > </p> <table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td valign="top"> <p ><strong><span >ROLE PURPOSE</span></strong></p> <p ><em><span >The aim is to state the overall significance of the job from the organization’s perspective.</span></em></p> </td> </tr> </tbody> </table> <div > <p ><span >To plan and implement </span><span >the product from end to end through strategic thinking and market analysis to achieve product success according to the policies and procedures followed in Elm.</span></p> </div> <p > </p> <p > </p> <table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr > <td colspan="2" valign="top"> <p ><strong><span >KEY ACCOUNTABILITIES &amp; ACTIVITIES</span></strong></p> <p ><em><span >This section describes <u>the principal outputs</u> required from the job.</span></em></p> </td> </tr> <tr > <td valign="top"> <p ><strong><span >Key Accountabilities</span></strong></p> </td> <td valign="top"> <p ><strong><span >Key Activities</span></strong></p> </td> </tr> <tr > <td valign="top"> <ol > <li ><span >Product Strategy &amp; Vision</span></li> </ol> </td> <td valign="top"> <ul > <li ><span >implement the long-term product strategy and vision, aligned with the organization's overall business objectives and market opportunities. Conduct market research, competitive analysis, and customer insights to identify emerging trends, customer needs, and growth opportunities.</span></li> <li ><span >Collaborate with executive stakeholders to ensure alignment of the product strategy with the overall company vision</span></li> </ul> </td> </tr> <tr > <td valign="top"> <ol start="2"> <li ><span >Product Lifecycle Management</span></li> </ol> </td> <td valign="top"> <ul > <li ><span >Monitor the product roadmap, prioritization, and feature backlog, considering market demands, customer feedback, and business goals.</span></li> <li ><span >Ensure effective cross-functional collaboration between engineering, design, marketing, sales, and other teams involved in the product lifecycle.</span></li> </ul> </td> </tr> <tr > <td valign="top"> <ol start="3"> <li ><span >Product Execution &amp; Control </span></li> </ol> </td> <td valign="top"> <ul > <li ><span >Ensure</span><span > product progress, identify and mitigate risks, and resolve issues to ensure successful product delivery.</span></li> <li ><span >Utilize product management methodologies and tools to track product milestones, deliverables, and dependencies.</span></li> <li ><span >Conduct thorough products assessments, including risk analysis, resource allocation, and timeline development<br></span><span >Ensure the compliance with all relevant information Security practices and standards to ensure data integrity and confidentiality</span></li> </ul> </td> </tr> <tr > <td valign="top"> <ol start="4"> <li ><span >Stakeholder Management:</span></li> </ol> </td> <td valign="top"> <ul > <li ><span >    maintain strong relationships with key stakeholders,</span></li> <li ><span >    Collaborate closely with stakeholders to gather requirements, provide regular project updates, and address concerns or issues.</span></li> <li ><span >Communicate and foster collaboration among team members and stakeholders throughout the program lifecycle.</span></li> </ul> </td> </tr> <tr > <td valign="top"> <ol start="5"> <li ><span >Market Analysis &amp; Performance Monitoring </span></li> </ol> </td> <td valign="top"> <ul > <li ><span >Conduct in-depth market research, customer interviews, and data analysis to gather insights and validate product decisions.</span></li> <li ><span >Leverage market intelligence to drive product positioning, pricing strategies, and go-to-market plans.</span></li> <li ><span >Monitor product performance metrics, including adoption rates, customer satisfaction, and revenue growth, and identify areas for improvement.</span></li> <li ><span >Implement data-driven decision-making processes and leverage analytics to measure and optimize product performance.</span></li> <li ><span >Continuously gather customer feedback and work cross-functionally to iterate and enhance the product offering.</span></li> </ul> </td> </tr> </tbody> </table> <p > </p> <p > </p> <table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td colspan="2" valign="top"> <p ><strong><span >JOB SPECIFICATIONS</span></strong></p> </td> </tr> <tr> <td valign="top"> <p ><strong><span >Academic and professional qualifications</span></strong></p> </td> <td valign="top"> <ul > <li ><span >Bachelor’s degree in Business Administration, IT or equivalent with preferably an</span></li> </ul> </td> </tr> <tr> <td valign="top"> <p ><strong><span >Years and Nature of Experience</span></strong></p> </td> <td valign="top"> <ul > <li ><span >4 of years of relevant experience </span></li> </ul> </td> </tr> </tbody> </table> <p > </p> </span>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a detail-oriented Quality Assurance (QA) Engineer to ensure the quality, reliability, and performance of software applications through comprehensive testing strategies. The ideal candidate will have experience in manual and automated testing, test planning, defect management, and test reporting while collaborating closely with developers, business analysts, and product teams.</p><p>Key Responsibilities</p><ul><li>Design, develop, execute, and maintain test plans, test cases, and test scripts.</li><li>Perform functional, integration, regression, performance, and automation testing.</li><li>Identify, document, track, and verify software defects throughout the testing lifecycle.</li><li>Collaborate with developers, business analysts, and product owners to validate business and technical requirements.</li><li>Develop and maintain automated test suites to improve testing efficiency.</li><li>Participate in sprint planning, requirement reviews, and release validation activities.</li><li>Prepare test reports, quality metrics, and release readiness documentation.</li><li>Support User Acceptance Testing (UAT) and production validation as required.</li><li>Continuously improve QA processes, automation coverage, and testing standards.</li></ul><p>Must Have Skills</p><ul><li>Experience with Allure OR qTest OR TestMo for test management and reporting.</li><li>Experience with Selenium OR Cypress OR Playwright OR Appium for test automation.</li><li>Hands-on experience in Functional Testing AND Integration Testing AND Regression Testing AND Performance Testing AND Automation Testing .</li><li>Experience creating Test Plans AND Test Cases AND Test Scenarios AND Test Execution Reports .</li><li>Defect Tracking AND Bug Reporting using Jira OR Azure DevOps OR Bugzilla .</li><li>Knowledge of REST APIs AND API Testing using Postman OR SoapUI .</li><li>Familiarity with Git AND GitHub OR GitLab OR Bitbucket .</li><li>Understanding of SDLC AND STLC AND Agile OR Scrum methodologies.</li><li>Strong analytical, troubleshooting, and communication skills.</li></ul><p>Good to Have Skills</p><ul><li>Performance testing using JMeter OR LoadRunner OR Gatling .</li><li>Programming or scripting knowledge in Java OR Python OR JavaScript OR C# .</li><li>CI/CD tools such as Jenkins OR GitHub Actions OR GitLab CI OR Azure DevOps Pipelines .</li><li>Database validation using SQL OR PostgreSQL OR MySQL OR Oracle SQL Server .</li><li>Experience testing Web Applications AND Mobile Applications AND RESTful APIs .</li><li>Knowledge of Docker OR Kubernetes and cloud environments ( AWS OR Azure OR Google Cloud Platform (GCP) ).</li><li>Experience with Behavior-Driven Development ( Cucumber OR SpecFlow ).</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field. 3 11 years of experience in software quality assurance and testing. Experience working in Agile development environments. ISTQB Foundation OR Advanced certification is a plus. Strong attention to detail, problem-solving abilities, and a commitment to delivering high-quality software.</p><p></p></section>

<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr > <td colspan="6" valign="top"> <p ><strong><span >OVERVIEW</span></strong></p> </td> </tr> <tr > <td valign="top"> <p ><strong><span >Job Title</span></strong></p> </td> <td valign="top"> <p ><span >                      Product Manager                           </span></p> </td> <td valign="top"> <p ><strong><span >Job Code</span></strong></p> </td> <td valign="top"> <p > </p> </td> <td valign="top"> <p ><strong><span >Grade</span></strong></p> </td> <td valign="top"> <p ><span >I2</span></p> </td> </tr> <tr > <td valign="top"> <p ><strong><span >Division</span></strong></p> </td> <td valign="top"> <p > </p> </td> <td valign="top"> <p ><strong><span >Department</span></strong></p> </td> <td colspan="3" valign="top"> <p > </p> </td> </tr> <tr > <td valign="top"> <p ><strong><span >Section</span></strong></p> </td> <td valign="top"> <p > </p> </td> <td valign="top"> <p ><strong><span >Unit</span></strong></p> </td> <td colspan="3" valign="top"> <p > </p> </td> </tr> </tbody> </table> <p > </p> <table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td valign="top"> <p ><strong><span >ROLE PURPOSE</span></strong></p> <p ><em><span >The aim is to state the overall significance of the job from the organization’s perspective.</span></em></p> </td> </tr> </tbody> </table> <div > <p ><span >To Contribute and support </span><span >the product from end to end through strategic thinking and market analysis to achieve product success according to the policies and procedures followed in Elm.</span></p> </div> <p > </p> <p > </p> <table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr > <td colspan="2" valign="top"> <p ><strong><span >KEY ACCOUNTABILITIES &amp; ACTIVITIES</span></strong></p> <p ><em><span >This section describes <u>the principal outputs</u> required from the job.</span></em></p> </td> </tr> <tr > <td valign="top"> <p ><strong><span >Key Accountabilities</span></strong></p> </td> <td valign="top"> <p ><strong><span >Key Activities</span></strong></p> </td> </tr> <tr > <td valign="top"> <ol > <li ><span >Product Strategy &amp; Vision</span></li> </ol> </td> <td valign="top"> <ul > <li ><span >implement the long-term product strategy and vision, aligned with the organization's overall business objectives and market opportunities. Conduct market research, competitive analysis, and customer insights to identify emerging trends, customer needs, and growth opportunities.</span></li> <li ><span >Collaborate with executive stakeholders to ensure alignment of the product strategy with the overall company vision</span></li> </ul> </td> </tr> <tr > <td valign="top"> <ol start="2"> <li ><span >Product Lifecycle Management</span></li> </ol> </td> <td valign="top"> <ul > <li ><span >Monitor the product roadmap, prioritization, and feature backlog, considering market demands, customer feedback, and business goals.</span></li> <li ><span >Contribute</span><span > effective cross-functional collaboration between engineering, design, marketing, sales, and other teams involved in the product lifecycle.</span></li> </ul> </td> </tr> <tr > <td valign="top"> <ol start="3"> <li ><span >Product Execution &amp; Control </span></li> </ol> </td> <td valign="top"> <ul > <li ><span >Contribute</span><span > product progress, identify and mitigate risks, and resolve issues to ensure successful product delivery.</span></li> <li ><span >Utilize product management methodologies and tools to track product milestones, deliverables, and dependencies.</span></li> <li ><span >Conduct thorough products assessments, including risk analysis, resource allocation, and timeline development<br></span><span >Ensure the compliance with all relevant information Security practices and standards to ensure data integrity and confidentiality</span></li> </ul> </td> </tr> <tr > <td valign="top"> <ol start="4"> <li ><span >Stakeholder Management:</span></li> </ol> </td> <td valign="top"> <ul > <li ><span >Contribute in Maintain strong relationships with key stakeholders,</span></li> <li ><span >Collaborate closely with stakeholders to gather requirements, provide regular project updates, and address concerns or issues.</span></li> </ul> <ul > <li ><span >Communicate and foster collaboration among team members and stakeholders throughout the program lifecycle.</span></li> </ul> </td> </tr> <tr > <td valign="top"> <ol start="5"> <li ><span >Market Analysis &amp; Performance Monitoring </span></li> </ol> </td> <td valign="top"> <ul > <li ><span >Contribute to Conduct in-depth market research, customer interviews, and data analysis to gather insights and validate product decisions.</span></li> <li ><span >Leverage market intelligence to drive product positioning, pricing strategies, and go-to-market plans.</span></li> <li ><span >Contribute Implement data-driven decision-making processes and leverage analytics to measure and optimize product performance.</span></li> <li ><span >Continuously gather customer feedback and work cross-functionally to iterate and enhance the product offering.</span></li> </ul> </td> </tr> </tbody> </table> <p > </p> </span>

<p > </p> <table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td valign="top"> <p ><strong><span >ROLE PURPOSE</span></strong></p> <p ><em><span >The aim is to state the overall significance of the job from the organization’s perspective.</span></em></p> </td> </tr> <tr > <td valign="top"> <p ><span >To support the Continuous Audit function in executing audit procedures, analyzing data, identifying potential risks, and contributing to the enhancement of internal controls and fraud detection mechanisms. The role involves assisting in the automation of audit processes, performing risk-based assessments, and ensuring compliance with internal auditing standards, contributing to the company’s integrity, accountability, and ethical business practices.</span></p> </td> </tr> </tbody> </table> <p > </p> <table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr > <td colspan="2" valign="top"> <p ><strong><span >KEY ACCOUNTABILITIES &amp; ACTIVITIES</span></strong></p> <p ><em><span >This section describes <u>the principal outputs</u> required from the job.</span></em></p> </td> </tr> <tr > <td valign="top"> <p ><strong><span >Key Accountabilities</span></strong></p> </td> <td valign="top"> <p ><strong><span >Key Activities</span></strong></p> </td> </tr> <tr > <td valign="top"> <ol > <li ><span >Audit Support &amp; Execution</span></li> </ol> </td> <td valign="top"> <ul > <li ><span >Assist in planning and executing continuous audit activities across financial, operational, and technical areas.</span></li> <li ><span >Support the identification of risk indicators and contribute to preparing periodic audit reports.</span></li> <li ><span >Participate in verifying compliance with internal auditing standards and policies.</span></li> </ul> </td> </tr> <tr > <td valign="top"> <ol start="2"> <li ><span >Data Analysis &amp; Automation</span></li> </ol> </td> <td valign="top"> <ul > <li ><span >Collect, clean, and analyze audit-related data to support risk assessments and decision-making.</span></li> <li ><span >Contribute to the automation of audit procedures to improve efficiency and coverage.</span></li> <li ><span >Support the development of dashboards and reporting tools to monitor key risk metrics.</span></li> </ul> </td> </tr> <tr > <td valign="top"> <ol start="3"> <li ><span >Risk &amp; Compliance Assessment</span></li> </ol> </td> <td valign="top"> <ul > <li ><span >Assist in the evaluation of internal controls to ensure alignment with corporate policies and regulatory requirements.</span></li> <li ><span >Contribute to identifying weaknesses in controls and recommending corrective actions.</span></li> <li ><span >Support the detection and prevention of fraud, ensuring adherence to corporate code of conduct.</span></li> </ul> </td> </tr> <tr > <td valign="top"> <ol start="4"> <li ><span >Awareness &amp; Continuous Improvement</span></li> </ol> </td> <td valign="top"> <ul > <li ><span >Help increase awareness of compliance and control requirements within the organization.</span></li> <li ><span >Support initiatives aimed at improving monitoring, detection, and ethical behavior.</span></li> <li ><span >Participate in documenting and enhancing internal audit methodologies and practices.</span></li> </ul> </td> </tr> <tr > <td valign="top"> <ol start="5"> <li ><span >Policies, Processes &amp; Procedures</span></li> </ol> </td> <td valign="top"> <ul > <li ><span >Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</span></li> <li ><span >Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.</span></li> </ul> </td> </tr> <tr > <td valign="top"> <ol start="6"> <li ><span >Information Security</span></li> </ol> </td> <td valign="top"> <ul > <li ><span >Ensure the implementation of various information Security practices and standards to ensure compliance with relevant policies and the protection of ELM data and information.</span></li> </ul> </td> </tr> </tbody> </table> <p > </p> </span>

<p>• Support the Head of Business Management in executing the Brokerage governance agenda. • Lead assigned Business Management initiatives and ensure timely coordination and follow-up. • Support implementation of new products, regulatory changes, and business enhancements from governance, control, and operational readiness perspectives. • Contribute to management reporting, committee submissions, and business presentations. • Manage the day-to-day activities of the Business Management unit across governance, reporting, controls, and process oversight. • Oversee internal control reviews, regulatory gap analysis, policy and procedure updates, and end-to-end process documentation. • Review and consolidate department MI, analytics, presentations, and reporting. • Supervise onboarding and periodic review of brokers, custodians, vendors, and third parties, including agreements, SLAs, and PLAs. • Oversee brokerage invoices, market data coordination, exchange reporting, and administrative matters.</p><p>• Bachelor’s degree in Finance, Business Administration, Accounting, Economics, or related discipline; postgraduate qualification is an advantage. • Certifications preferred: CME, CFA, CISI, FRM, or equivalent • Fluent English and Arabic. • 8–10 years relevant experience; prior supervisory experience preferred. • Strong knowledge of brokerage governance, controls, reporting, operations, SBL, margin lending, and stakeholder coordination.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Standard BAU activities, SQL monitoring, performance tuning using profiler and extended events Disaster recovery experience, knowledge of SQL recovery types TSQL scripting High availability with Always on availability groups SQL migration activities Experience with SQL versions 2008R2 to SQL2019 Lead creating and maintaining storage design, archive, backup and recovery activities, plans and procedures Lead designing, creating, maintaining and monitoring database instances Security, access and reporting methods Develop and Implement procedures and monitoring processes to ensure data integrity, availability and validation Provide consultancy and support on new technologies to improve the functionality or the efficiency of databases Support technical support team on database design, development and maintenance as required Ensuring that storage, archiving, back-up and recovery procedures are functioning correctly Map out the conceptual design for a planned database in outline Refine the logical design so that it can be translated into a specific data model Monitor the process of further refining the physical design to meet system storage requirements Oversee Installing and testing new versions of the DBMS Liaise and coordinate related work stream with IT project managers, database programmers and application developers Review the design and development of SQL queries, stored procedures, views, DDL DML commands as and when required Ensure proper Communication regularly with technical, applications and operational staff to ensure database integrity and optimisation Supervise commissioning and installing new applications and customizing existing applications in order to make them fit for purpose Ensure all procedure documentations and guide manuals are in place Ensure to report on availability, performance and capacity aspects for all DBs and related infrastructure components</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>(Saudi National Only) Grade: G11 Location: Riyadh Working Hours: Full Time Advert closing: 23/07/2026</p><p>Job Requirements:</p><ul><li>Bachelor s degree in IT preferred</li><li>Relevant IT certificates</li><li>Knowledge about IT Service Framework</li><li>A minimum of 3 4 years of experience in a similar setup is a must with preferably 1 year in a supervisory role</li><li>Fluent in Arabic and English</li></ul><p>SAUDI NATIONAL EMPLOYEE BENEFITS</p><p>In return for the required high levels of commitment and hard work you will receive a competitive salary and benefits package, including a generous leave and leave allowance, a full health care scheme and access to discounted gym membership.</p><p>If you are Ex-military, you MUST submit your end of service certificate with your application.</p><p>We aim to complete the assessment and selection process within 3 weeks from closing date.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Design, develop and maintain Denodo virtual data models — base views, derived views</p></li></ul><p>(joins, unions, projections, selections, flatten views) and interfaces — to unify data from</p><p>diverse sources.</p><ul><li><p>Integrate heterogeneous data sources (Oracle, SQL Server, Hadoop, REST/SOAP web</p></li></ul><p>services, flat files, SaaS) via JDBC, ODBC and APIs.</p><ul><li><p>Write, optimise and troubleshoot VQL (Virtual Query Language) for data definition</p></li></ul><p>(DDL) and manipulation (DML), including stored procedures.</p><ul><li><p>Optimise query performance through caching strategies, cost-based optimisation, view</p></li></ul><p>tuning and execution-plan analysis for high-volume banking workloads.</p><ul><li><p>Publish data services as REST and SOAP web services for downstream dashboards,</p></li></ul><p>applications and reporting systems.</p><ul><li><p>Design and schedule data extracts, cache refreshes and workflows using Denodo</p></li></ul><p>Scheduler.</p><ul><li><p>Implement security, role-based access control (RBAC) and governance within Denodo,</p></li></ul><p>aligned to the bank's data protection and regulatory requirements.</p><ul><li><p>Collaborate with data architects, analysts, security teams and business stakeholders to</p></li></ul><p>gather requirements and translate them into virtual data models.</p><ul><li><p>Troubleshoot integration, performance and data-quality issues across the virtualization</p></li></ul><p>layer.</p><ul><li><p>Support CI/CD and version control for Denodo artefacts; maintain documentation, unit</p></li></ul><p>tests and quality standards.</p><ul><li><p>Provide senior-level technical guidance, code reviews and mentorship to junior</p></li></ul><p>developers.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><br></p><ul><li><p>8+ years in data integration / data engineering, with strong hands-on Denodo Platform</p></li></ul><p>development experience.</p><ul><li><p>Denodo Platform Certified Developer Certification (Associate or Professional) —</p></li></ul><p>mandatory.</p><ul><li><p>Expert in data virtualization concepts and the full Denodo development lifecycle (Virtual</p></li></ul><p>DataPort, base/derived views, caching, scheduler).</p><ul><li><p>Advanced VQL and SQL; strong relational database design and complex query writing.</p></li><li><p>Proven data modelling skills (logical and physical, star/snowflake, dimensional).</p></li><li><p>Experience integrating Denodo with Oracle, SQL Server, Hadoop and other sources via</p></li></ul><p>JDBC/ODBC.</p><ul><li><p>Experience publishing REST and SOAP web services from Denodo.</p></li><li><p>Performance tuning and optimisation (caching, query optimisation, view best practices).</p></li><li><p>Security configuration, RBAC and data governance within Denodo.</p></li><li><p>Java familiarity (custom stored procedures / extensions).</p></li><li><p>CI/CD, version control (Git) and Agile/Scrum delivery.</p></li></ul><p><strong>Prefer to Have</strong></p><ul><li><p>Prior delivery experience within the banking or financial services sector, ideally in KSA</p></li></ul><p>or the wider GCC.</p><ul><li><p>Familiarity with KSA regulatory and data-residency context (SAMA, NCA, PDPL).</p></li><li><p>Cloudera certification (CCP Data Engineer, CDP Data Developer / CDP-3001, or CDP</p></li></ul><p>Generalist).</p><ul><li><p>Experience with Denodo Platform 8.x / 9.x.</p></li><li><p>Exposure to Apache Iceberg, Kudu, and cloud integration (AWS S3 / EC2).</p></li><li><p>Experience with AI/ML or fraud detection data workloads.</p></li></ul><p></p></section>

<p>The Category Merchant Manager will be responsible for the growth and profitability of their assigned product categories within the 3rd party marketplace. This role requires a blend of strategic thinking, analytical skills, and strong execution capabilities.</p><p>Key Responsibilities:</p><ul><li>Develop and implement category strategies to drive sales and market share.</li><li>Manage vendor relationships and negotiate terms to optimize product selection and pricing.</li><li>Analyze sales data, market trends, and customer behavior to identify opportunities and risks.</li><li>Create and execute promotional plans and marketing campaigns to increase visibility and drive demand.</li><li>Collaborate with internal teams (e.g., operations, marketing, finance) to ensure seamless execution of category initiatives.</li><li>Monitor performance metrics and provide regular reports on category performance, insights, and recommendations.</li><li>Stay abreast of industry best practices and emerging trends in e-commerce and marketplace operations.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or a related field</li><li>Knowledge of Microsoft Office including PowerPoint, Excel, and Word</li><li>Experience influencing internal and external stakeholders</li><li>Master of Business Administration, or Associate's degree or above</li><li>Experience with strong project management skills and the ability to thrive in a fast-paced environment</li><li>Experience working with data analytics and using these metrics to identify opportunities for growth and improvement.</li></ul>

<p>• Support the Head of Business Management in executing the Brokerage governance agenda. • Lead assigned Business Management initiatives and ensure timely coordination and follow-up. • Support implementation of new products, regulatory changes, and business enhancements from governance, control, and operational readiness perspectives. • Contribute to management reporting, committee submissions, and business presentations. • Manage the day-to-day activities of the Business Management unit across governance, reporting, controls, and process oversight. • Oversee internal control reviews, regulatory gap analysis, policy and procedure updates, and end-to-end process documentation. • Review and consolidate department MI, analytics, presentations, and reporting. • Supervise onboarding and periodic review of brokers, custodians, vendors, and third parties, including agreements, SLAs, and PLAs. • Oversee brokerage invoices, market data coordination, exchange reporting, and administrative matters.</p><p>• Bachelor’s degree in Finance, Business Administration, Accounting, Economics, or related discipline; postgraduate qualification is an advantage. • Certifications preferred: CME, CFA, CISI, FRM, or equivalent • Fluent English and Arabic. • 8–10 years relevant experience; prior supervisory experience preferred. • Strong knowledge of brokerage governance, controls, reporting, operations, SBL, margin lending, and stakeholder coordination.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Qiddiya Investment Company is seeking an experienced Senior Manager Feasibilities and Business Plans to lead the financial and commercial feasibility analysis of residential apartment developments across the Qiddiya master plan. This role is critical in ensuring that apartment schemes are commercially viable, optimally configured, and aligned with market demand, development strategy, and investment return requirements. The role requires deep expertise in residential apartment feasibility, including unit mix optimization, pricing and absorption analysis, cost benchmarking, efficiency ratios, and sensitivity testing, working closely with Development, Design, Sales, and Cost Planning teams.</p><p>Key Responsibilities</p><ul><li>Residential Apartment Feasibility Leadership<ul><li>Lead the end to end preparation, review, and validation of feasibility studies and business plans for residential apartment projects, across multiple densities, typologies, and development phases</li><li>Drive apartment level feasibility analysis, including unit mix, sizing, efficiency (NIA/GIA/GFA), pricing, and absorption assumptions</li><li>Ensure all apartment schemes meet defined investment hurdle rates and align with Qiddiya s residential strategy and governance requirements</li></ul></li><li>Financial Modeling &amp; Unit Economics<ul><li>Build, review, and manage detailed financial models for apartment projects, incorporating:<ul><li>Unit level revenues and sales phasing</li><li>Construction and development costs</li><li>Cashflow timing, IRR, NPV, and sensitivity analysis</li></ul></li><li>Evaluate the financial impact of changes in apartment design, density, efficiency, specifications, and unit configurations</li><li>Stress test feasibility outcomes against market, cost inflation, and delivery risks</li></ul></li><li>Cross Functional Coordination<ul><li>Work closely with Development, Design, Cost Planning, Sales, and Planning teams to ensure apartment designs are financially optimized from early concept through investment approval</li><li>Challenge inputs and assumptions to maintain commercial discipline and realism</li><li>Act as the primary financial interface for apartment projects through internal stage gate approvals</li></ul></li><li>Investment Governance &amp; Decision Support<ul><li>Prepare investment ready feasibility packs, business plans, and financial summaries for senior management and investment committees</li><li>Clearly articulate risks, sensitivities, and mitigation strategies related to apartment developments</li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Business, Finance, Economics, or a related discipline (Master's degree is a plus)</p><p>10+ years experience in feasibility analysis, business planning, or investment analysis with a strong focus on residential apartment developments</p><p>Proven experience working with large scale residential or mixed use developments, preferably within institutional or giga project environments</p><p>Strong stakeholder management skills and experience presenting to senior executives and investment committees</p><p>Strong financial modeling skills and experience with financial analysis software (e.g. EstateMaster)</p><p>Excellent interpersonal and communication skills for effective collaboration with cross-functional teams</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Title: Senior Manager – SME Cards Portfolio Growth, Customer Lifecycle &amp; Engagement</p><p><br></p><p>Employment type: Contract (On-site)</p><p><br></p><p>Contract length: 12 months</p><p><br></p><p>Location: Riyadh/ Jeddah, KSA</p><p><br></p><p>PURPOSE OF THE PROJECT</p><p><br></p><p>The Senior Manager – SME Cards Portfolio Growth, Customer Lifecycle &amp; Engagement will be responsible for driving the performance and profitability of the SME Cards portfolio following card issuance and activation.</p><p><br></p><p>The role will own the end-to-end customer lifecycle strategy, focusing on increasing card activation, spend, engagement, enrolment, loyalty participation, customer retention, and portfolio profitability.</p><p><br></p><p>The individual will design and execute data-driven portfolio campaigns, customer engagement initiatives, spend stimulation programs, and cross-sell strategies to maximize customer lifetime value and wallet share.</p><p><br></p><p>Working closely with SME Banking, Product, Marketing, Digital, Analytics, Loyalty, Relationship Management, Operations, and Data teams, the role will be accountable for developing and executing initiatives that drive sustained portfolio growth and improved customer engagement across the SME segment.</p><p><br></p><p>Core Responsibilities and Accountabilities:</p><p><br></p><p>1. Portfolio Growth Strategy</p><p><br></p><p>Develop and execute the SME Cards portfolio growth strategy aligned with the bank's SME and Cards business objectives.</p><p>Define annual and quarterly growth targets covering spend, activation, engagement, loyalty, enrolment, retention, and profitability.</p><p>Identify portfolio growth opportunities through data analysis, customer segmentation, and market intelligence.</p><p>Establish strategies to drive higher customer engagement and increase product penetration within the SME customer base.</p><p>2. Customer Lifecycle Management</p><p><br></p><p>Own the end-to-end SME Cards customer lifecycle framework, covering.</p><p>Develop customer journey strategies based on behavioural, transactional, and portfolio insights.</p><p>Create trigger-based campaigns to increase engagement and improve customer experience.</p><p>Design and implement retention programs to minimize customer attrition and increase cardholder activity.</p><p>Develop next-best-action frameworks to improve customer engagement and wallet share.</p><p>3. Spend Stimulation &amp; Portfolio Utilization</p><p><br></p><p>Develop and execute initiatives to increase card spend across domestic, e-commerce, and international transactions.</p><p>Drive spends activation programs targeting newly activated cardholders.</p><p>Identify opportunities to increase average spend per active card and transaction frequency.</p><p>Design targeted offers, promotions, and merchant-funded campaigns to stimulate portfolio growth.</p><p>Monitor spending trends and develop corrective actions to address declining engagement or utilization.</p><p>4. e-Commerce Growth &amp; Digital Engagement</p><p><br></p><p>Develop programs to accelerate e-commerce and digital payment adoption among SME customers.</p><p>Increase e-commerce penetration and transaction volumes through targeted campaigns and customer education initiatives.</p><p>Collaborate with Digital Banking teams to improve the online customer journey and promote digital card usage.</p><p>Identify opportunities to shift payment behaviour from traditional payment methods to card-based transactions.</p><p>Monitor digital engagement performance and optimize campaigns to maximize digital spend growth.</p><p>5. Loyalty, Rewards &amp; Customer Engagement</p><p><br></p><p>Manage and optimize the SME Cards loyalty and rewards proposition.</p><p>Design loyalty campaigns that drive spend growth, activation, customer retention, and portfolio profitability.</p><p>Develop partnerships and reward propositions to strengthen customer engagement and differentiation.</p><p>Monitor loyalty participation, redemption trends, and customer satisfaction levels.</p><p>Recommend enhancements to loyalty programs based on market trends and customer insights.</p><p>6. Cross-Sell &amp; Portfolio Deepening</p><p><br></p><p>Develop, execute targeted cross-sell, and upsell campaigns to increase product penetration within the SME customer base.</p><p>Partner with SME Banking, Business Banking, and Product teams to identify opportunities to promote: SME Lending Products, Business Accounts, Merchant Acquiring Solutions, Payroll Services, Trade and Working Capital Solutions, Insurance Products, Digital Banking Services, Additional Card Products.</p><p>Develop customer segmentation models to identify high-potential cross-sell opportunities.</p><p>Measure and track cross-sell campaign effectiveness and portfolio expansion performance.</p><p>Implement strategies to increase customer lifetime value and overall relationship profitability.</p><p><br></p><p>Knowledge and Experience:</p><p><br></p><p>Bachelor's Degree in Business, Finance, Marketing, Economics, Statistics, Data Analytics, or a related field. MBA or relevant postgraduate qualification preferred.</p><p>Minimum 10+ years of banking experience.</p><p>Proven experience managing spend stimulation, activation, retention, reactivation, and customer engagement programs.</p><p>Demonstrated experience developing and executing cross-sell and upsell strategies within banking environments.</p><p>Strong understanding of card economics, customer profitability, loyalty ecosystems, and customer journey management.</p><p>Experience working with CRM platforms and campaign management tools.</p><p>GCC banking experience. KSA banking experience is strongly preferred.</p><p>Strong proficiency in SQL for customer segmentation, campaign targeting, portfolio analysis, and performance reporting.</p><p>Excellent analytical and problem-solving capabilities. Including advanced Microsoft Excel skills.</p><p>Experience with Power BI, Tableau, SAS, CRM platforms, or similar analytics tools is preferred.</p><p>Strong understanding of customer data models and portfolio reporting frameworks.</p><p>Mandatory Skills:</p><p><br></p><p>Previous experience within Banking, Digital Payment &amp; Card solutions, or the FinTech industry.</p><p>Regional experience, including working in a faced-paced matrix organisation.</p><p>Excellent communication skills in English (written, verbal, and presentation); Arabic preferred.</p><p>Preferred Skills:</p><p><br></p><p>The ability to troubleshoot payment issues, optimize processes, and make data-driven decisions.</p><p>Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies.</p><p>An understanding of regional regulations across financial services or payment networks.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's Degree in Business, Finance, Marketing, Economics, Statistics, Data Analytics, or a related field. MBA or relevant postgraduate qualification preferred. Minimum 10+ years of banking experience. Proven experience managing spend stimulation, activation, retention, reactivation, and customer engagement programs. Demonstrated experience developing and executing cross-sell and upsell strategies within banking environments. Strong understanding of card economics, customer profitability, loyalty ecosystems, and customer journey management. Experience working with CRM platforms and campaign management tools. GCC banking experience. KSA banking experience is strongly preferred. Strong proficiency in SQL for customer segmentation, campaign targeting, portfolio analysis, and performance reporting. Excellent analytical and problem-solving capabilities. Including advanced Microsoft Excel skills. Experience with Power BI, Tableau, SAS, CRM platforms, or similar analytics tools is preferred. Strong understanding of customer data models and portfolio reporting frameworks. Mandatory Skills: Previous experience within Banking, Digital Payment &amp; Card solutions, or the FinTech industry. Regional experience, including working in a faced-paced matrix organisation. Excellent communication skills in English (written, verbal, and presentation); Arabic preferred. Preferred Skills: The ability to troubleshoot payment issues, optimize processes, and make data-driven decisions. Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies. An understanding of regional regulations across financial services or payment networks.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for supporting pre-contract and commercial functions including BOQ preparation, cost control, and tender support.</p><p>Responsibilities:</p><ul><li>Prepare and review BOQs and cost plans</li><li>Conduct quantity take-offs from drawings</li><li>Support tender pricing and commercial submissions</li><li>Evaluate subcontractor quotations</li><li>Assist in contract administration and cost control</li><li>Support risk and value engineering activities</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>BSc or BEng / HNDE in Engineering, Quantity Surveying, Construction Economics, or a closely related discipline.</li><li>Minimum 9 11 years of post-graduate experience in a QS / Estimation role within the construction industry (contractor side).</li><li>Demonstrable experience across both pre-contract and post-contract functions.</li><li>Working knowledge of standard forms of contract (JCT, NEC3/NEC4, FIDIC, or equivalent).</li><li>Proficiency in measurement and estimating software (e.g., CostX, Buildsoft, Bluebeam).</li><li>Strong numerical and analytical skills with high attention to detail.</li><li>Competent in Microsoft Office Suite, particularly Excel.</li><li>Advance knowledge in Candy Cost Estimation tool.</li><li>Experience in a specific sector such as residential, commercial, infrastructure, fit-out, or civils.</li></ul><p>CORE COMPETENCIES</p><ul><li>Commercial awareness and sound contractual understanding.</li><li>Strong communication and negotiation skills, both written and verbal.</li><li>Ability to manage multiple projects and deadlines simultaneously.</li><li>Self-motivated and able to work independently as well as within a team.</li><li>Proactive problem-solving approach with a focus on value and risk management.</li><li>Professional integrity and commitment to delivering high-quality outputs.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for preparing accurate cost estimates, BOQs, and pricing submissions for civil and interior fit-out works.</p><p>Responsibilities:</p><ul><li>Prepare BOQs, cost plans, and detailed estimates</li><li>Perform quantity take-offs from drawings</li><li>Analyze tender documents, drawings, and specifications</li><li>Prepare rate build-ups and pricing analysis</li><li>Coordinate with subcontractors and procurement teams</li><li>Identify cost risks and value engineering opportunities</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>QUALIFICATIONS &amp; EXPERIENCE</h2>Essential<ul><li>BSc or BEng / HNDE in Engineering, Quantity Surveying, Construction Economics, or a closely related discipline.</li><li>Minimum 9 11 years of post-graduate experience in a QS / Estimation role within the construction industry (contractor side).</li><li>Demonstrable experience across both pre-contract and post-contract functions.</li><li>Working knowledge of standard forms of contract (JCT, NEC3/NEC4, FIDIC, or equivalent).</li><li>Proficiency in measurement and estimating software (e.g., CostX, Buildsoft, Bluebeam).</li><li>Strong numerical and analytical skills with high attention to detail.</li><li>Competent in Microsoft Office Suite, particularly Excel.</li><li>Advance knowledge in Candy Cost Estimation tool.</li><li>Experience in a specific sector such as residential, commercial, infrastructure, fit-out, or civils.</li></ul><h2>CORE COMPETENCIES</h2><ul><li>Commercial awareness and sound contractual understanding.</li><li>Strong communication and negotiation skills, both written and verbal.</li><li>Ability to manage multiple projects and deadlines simultaneously.</li><li>Self-motivated and able to work independently as well as within a team.</li><li>Proactive problem-solving approach with a focus on value and risk management.</li><li>Professional integrity and commitment to delivering high-quality outputs.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a highly analytical and commercially driven PPP Business Modelling Consultant to join our Consulting team. The successful candidate will be responsible for developing business, commercial, and investment models for Public-Private Partnership (PPP), digital transformation, managed services, and revenue-sharing initiatives. The role requires strong experience in business case development, commercial strategy, financial analysis, market assessment, and value proposition design. The consultant will work closely with clients, partners, and internal stakeholders to structure commercially viable opportunities and develop executive-level recommendations that support strategic investment and commercialization decisions.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Business Administration, Economics, Finance, Engineering, Public Policy, or a related field. A Master's degree or MBA is an advantage.</li><li>6 8+ years of experience in business modelling, commercial strategy, PPP advisory, infrastructure advisory, management consulting, strategy consulting, commercial advisory, or corporate strategy.</li><li>Proven experience developing business models, commercial strategies, value propositions, pricing models, and revenue models.</li><li>Strong experience in business case development and investment analysis.</li><li>Experience supporting digital transformation, smart cities, digital government, ICT, infrastructure, or technology-enabled initiatives is highly desirable.</li><li>Exposure to managed services, ecosystem business models, and revenue-sharing frameworks is considered an advantage.</li><li>Knowledge of the KSA market, PPP ecosystem, Vision 2030 initiatives, and government transformation programs is preferred.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for preparing accurate cost estimates, BOQs, and pricing submissions for civil and interior fit-out works.</p><p>Responsibilities:</p><ul><li>Prepare BOQs, cost plans, and detailed estimates</li><li>Perform quantity take-offs from drawings</li><li>Analyze tender documents, drawings, and specifications</li><li>Prepare rate build-ups and pricing analysis</li><li>Coordinate with subcontractors and procurement teams</li><li>Identify cost risks and value engineering opportunities</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>QUALIFICATIONS &amp; EXPERIENCE</h2><ul><li>BSc or BEng / HNDE in Engineering, Quantity Surveying, Construction Economics, or a closely related discipline.</li><li>Minimum 9 11 years of post-graduate experience in a QS / Estimation role within the construction industry (contractor side).</li><li>Demonstrable experience across both pre-contract and post-contract functions.</li><li>Working knowledge of standard forms of contract (JCT, NEC3/NEC4, FIDIC, or equivalent).</li><li>Proficiency in measurement and estimating software (e.g., CostX, Buildsoft, Bluebeam).</li><li>Strong numerical and analytical skills with high attention to detail.</li><li>Competent in Microsoft Office Suite, particularly Excel.</li><li>Advance knowledge in Candy Cost Estimation tool.</li><li>Experience in a specific sector such as residential, commercial, infrastructure, fit-out, or civils.</li></ul><h2>CORE COMPETENCIES</h2><ul><li>Commercial awareness and sound contractual understanding.</li><li>Strong communication and negotiation skills, both written and verbal.</li><li>Ability to manage multiple projects and deadlines simultaneously.</li><li>Self-motivated and able to work independently as well as within a team.</li><li>Proactive problem-solving approach with a focus on value and risk management.</li><li>Professional integrity and commitment to delivering high-quality outputs.</li></ul><p></p></section>

<h3 >About PwC Middle East</h3> <p >PwC is a global network of professional services, operating in 152 countries with nearly 328,000 professionals. For over 40 years, PwC Middle East has supported the region's transformation, partnering with governments and businesses to deliver sustainable solutions. The firm's Internal Firm Services (IFS) division provides innovative managed services and operational capabilities, driving strategies and initiatives across the Middle East region.</p> <h3 >The AI Centre of Excellence</h3> <p >The AI Centre of Excellence (AI CoE) functions as PwC Middle East's central engine for AI strategy, product development, and scaling initiatives. It is responsible for governing standards, managing cost and risk controls, and operating AI Factory squads to design and deliver custom AI solutions and reusable frameworks, including LLM and RAG stacks and Azure integrations. The CoE also provides technical consultation on architecture, solution design, and best practices, while driving workforce transformation through training and upskilling to accelerate AI adoption across service lines.</p> <h3 >Role Overview: AI Backend Engineer Senior Associate</h3> <p >PwC Middle East is seeking an <strong >AI Backend Engineer Senior Associate</strong> to join the team in Riyadh, Saudi Arabia. This full-time role, suitable for candidates with <strong >0-1 years of experience</strong>, involves working within a team of problem solvers to build and ship the backend services that power AI products, from initial strategy through to execution.</p> <h3 >Key Responsibilities</h3> <ul > <li >Design and implement RESTful APIs for authentication, data access, and system health checks.</li> <li >Develop modular services to handle model inference, prompt orchestration, and pipeline management.</li> <li >Orchestrate background and asynchronous tasks for long-running AI workloads.</li> <li >Integrate with leading LLM platforms, such as Azure OpenAI, OpenAI, and Hugging Face, and optimize calls for performance and cost.</li> <li >Containerize services using Docker and Docker Compose, and collaborate on CI/CD pipelines.</li> <li >Manage and scale data stores in partnership with the team.</li> <li >Define clear API contracts and data models in collaboration with frontend engineers.</li> <li >Produce clear documentation, including OpenAPI/Swagger specifications, architecture diagrams, and in-code comments.</li> <li >Participate in design discussions, architectural reviews, and peer code reviews to maintain high quality standards.</li> <li >Continuously build skills and stay updated with emerging AI tools, frameworks, and best practices.</li> </ul> <h3 >Candidate Profile and Expectations</h3> <p >All professionals at PwC Middle East are expected to embody the skills and behaviours outlined in The PwC Professional framework. This framework guides individuals in delivering on the firm's strategy while fostering growth and development as leaders at every level.</p> <h3 >Working at PwC Middle East</h3> <p >At PwC Middle East, individuals can build a meaningful career supported by continuous learning, digital upskilling, and a collaborative environment. The firm values innovation, mentorship, and diversity, providing opportunities for professional growth.</p>

<p>IT Operations is the frontline connection between IT@IFS and our global user community. Delivering local and remote support that ensures our colleagues have seamless access to the technology and systems they need to work efficiently. By providing responsive, high-quality support and continuously improving IT services, we enable teams to focus on delivering value without technical disruptions. This mid-level role is crafted for experienced IT professionals who excel in delivering high-quality technical support directly to end users across varied environments. As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical issues that go beyond first-line resolution, applying deep diagnostic expertise and a methodical approach to problem-solving. Your responsibilities span across maintaining and enhancing the performance of end-user systems and managing device configurations. In this capacity, you operate with a high degree of autonomy, often leading initiatives that improve service delivery and user satisfaction. You are expected to proactively identify inefficiencies, implement system optimizations, and contribute to continual service improvement efforts. Collaboration is key, as you work closely with cross-functional and cross-regional teams to uphold service excellence, share best practices, and align support strategies with organizational goals. Your role also involves mentoring junior support staff, shaping technical documentation, and participating in the rollout of new technologies and tools that enhance the end-user experience. Ultimately, this position demands a balance of hands-on technical proficiency, strategic thinking, and a user-centric mindset. You are a trusted technical advisor within the support ecosystem, driving operational resilience and ensuring that users across the enterprise experience seamless, secure, and responsive IT services.</p><p>Key Responsibilities</p><ul><li>Deliver Advanced Multi-Platform Support: Provide expert-level technical assistance across Windows, macOS, and mobile platforms. Ensure seamless user experiences by resolving complex device, application, and connectivity issues both onsite and remotely.</li><li>Lead Troubleshooting &amp; Escalation Management: Take ownership of persistent or high-impact technical problems, applying deep diagnostic expertise. Collaborate with infrastructure and application teams to escalate and resolve issues efficiently.</li><li>Support &amp; Optimize Office IT Infrastructure: Maintain and enhance video conferencing systems, network connectivity, and shared office technologies. Ensure meeting spaces and collaboration tools are reliable, user-friendly, and aligned with hybrid work needs.</li><li>Represent IT in Cross-Functional Projects: Act as a technical liaison in office expansions, infrastructure upgrades, and service transitions. Provide input on planning, implementation, and post-deployment support.</li><li>Maintain Documentation &amp; Knowledge Sharing: Create and refine internal documentation, SOPs, and troubleshooting guides. Contribute to team knowledge bases and mentor peers through structured learning and informal coaching.</li><li>Provide Regional Onsite Support: Travel occasionally to regional offices to deliver hands-on support, assist with deployments, and build relationships with local teams. Ensure consistent service standards across locations.</li></ul><p>Skills &amp; Competencies</p><ul><li>Advanced Troubleshooting: Diagnoses and resolves complex, persistent, or multi-layered technical issues across Windows, macOS, and mobile platforms. Apply structured problem-solving and leverages enterprise tools to ensure long-term resolution and user satisfaction.</li><li>MacOS Expertise: Demonstrates deep proficiency in macOS administration, including user account management, software deployment, system preferences, and device compliance. Confidently support Apple environments in mixed-platform workplaces.</li><li>Security Awareness: Upholds high standards of endpoint and data security in collaboration with the Security Operations Centre (SOC). Support patching, access controls, and incident response protocols while promoting user awareness and safe practices.</li><li>Project Collaboration: Actively contributes to cross-functional IT initiatives such as infrastructure upgrades, office expansions, and technology rollouts. Provide technical input, support implementation, and ensure smooth transitions for end users.</li><li>Documentation &amp; Knowledge Sharing: Creates and maintains clear, actionable documentation including SOPs, troubleshooting guides, and internal knowledge base articles. Share expertise with peers and junior staff to promote consistency and continuous learning.</li><li>Customer Service Excellence: Delivers high-quality support across multiple channels - face-to-face, Teams, email - with professionalism, empathy, and clarity. Build trust with users by resolving issues efficiently and communicating effectively.</li><li>Autonomy &amp; Leadership: Operates independently with minimal supervision, managing priorities and resolving escalations. Mentor junior team members, lead local initiatives, and contribute to team development and service improvement.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Education:</strong> Bachelor's degree in Information Technology, Computer Science, Computer Systems &amp; Network or System Engineering (or equivalent experience).</li><li><strong>Certifications:</strong> Relevant certifications (e.g., ACSP, ACiT, Microsoft Modern Desktop, ITIL Foundation).</li><li><strong>Experience Requirements:</strong> Strong professional IT support experience, including remote and onsite roles. At least 2 years of experience in IT operations or IT support function. Advanced proficiency in Windows, macOS, and mobile platforms. Strong experience with MDM tools (Mosyle, Intune). Familiarity with ITIL service management and compliance practices. Experience supporting a global customer base and collaborating across time zones. Hands-on experience with troubleshooting end-user IT equipment (Laptops, Monitor etc.) hardware issues will be an added advantage. Strong understanding in basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc. Ability to work in a fast-paced, ever-changing environment. Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills. Demonstrated professionalism, service mindset, and interpersonal skills.</li><li><strong>Growth Indicators:</strong> Leads Local Support Operations: Serves as the go-to technical lead for regional support activities, coordinating daily workflows, mentoring team members, and ensuring consistent service delivery aligned with enterprise standards. Improves Support Processes &amp; User Experience: Identifies recurring challenges and inefficiencies, then initiates and implements enhancements to support workflows, documentation, and user-facing services. Advocates for solutions that reduce friction and elevate satisfaction. Recognizes AI as a critical tool for automating tasks, analysing support trends, and enhancing responsiveness. Influences Strategic IT Planning: Provides input on infrastructure decisions, technology rollouts, and service design. Collaborates with cross-functional teams to align support capabilities with broader IT goals and operational need.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>IT Operations is the frontline connection between IT@IFS and our global user community. Delivering local and remote support that ensures our colleagues have seamless access to the technology and systems they need to work efficiently. By providing responsive, high-quality support and continuously improving IT services, we enable teams to focus on delivering value without technical disruptions. This mid-level role is crafted for experienced IT professionals who excel in delivering high-quality technical support directly to end users across varied environments. As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical issues that go beyond first-line resolution, applying deep diagnostic expertise and a methodical approach to problem-solving. Your responsibilities span across maintaining and enhancing the performance of end-user systems and managing device configurations. In this capacity, you operate with a high degree of autonomy, often leading initiatives that improve service delivery and user satisfaction. You are expected to proactively identify inefficiencies, implement system optimizations, and contribute to continual service improvement efforts. Collaboration is key, as you work closely with cross-functional and cross-regional teams to uphold service excellence, share best practices, and align support strategies with organizational goals. Your role also involves mentoring junior support staff, shaping technical documentation, and participating in the rollout of new technologies and tools that enhance the end-user experience. Ultimately, this position demands a balance of hands-on technical proficiency, strategic thinking, and a user-centric mindset. You are a trusted technical advisor within the support ecosystem, driving operational resilience and ensuring that users across the enterprise experience seamless, secure, and responsive IT services.</p><p>Key Responsibilities</p><ul><li>Deliver Advanced Multi-Platform Support</li><li>Provide expert-level technical assistance across Windows, macOS, and mobile platforms.</li><li>Ensure seamless user experiences by resolving complex device, application, and connectivity issues both onsite and remotely.</li><li>Lead Troubleshooting &amp; Escalation Management</li><li>Take ownership of persistent or high-impact technical problems, applying deep diagnostic expertise.</li><li>Collaborate with infrastructure and application teams to escalate and resolve issues efficiently.</li><li>Support &amp; Optimize Office IT Infrastructure</li><li>Maintain and enhance video conferencing systems, network connectivity, and shared office technologies.</li><li>Ensure meeting spaces and collaboration tools are reliable, user-friendly, and aligned with hybrid work needs.</li><li>Represent IT in Cross-Functional Projects</li><li>Act as a technical liaison in office expansions, infrastructure upgrades, and service transitions.</li><li>Provide input on planning, implementation, and post-deployment support.</li><li>Maintain Documentation &amp; Knowledge Sharing</li><li>Create and refine internal documentation, SOPs, and troubleshooting guides.</li><li>Contribute to team knowledge bases and mentor peers through structured learning and informal coaching.</li><li>Provide Regional Onsite Support</li><li>Travel occasionally to regional offices to deliver hands-on support, assist with deployments, and build relationships with local teams.</li><li>Ensure consistent service standards across locations.</li></ul><p>Skills &amp; Competencies</p><ul><li>Advanced Troubleshooting</li><li>Diagnoses and resolves complex, persistent, or multi-layered technical issues across Windows, macOS, and mobile platforms.</li><li>Apply structured problem-solving and leverages enterprise tools to ensure long-term resolution and user satisfaction.</li><li>MacOS Expertise</li><li>Demonstrates deep proficiency in macOS administration, including user account management, software deployment, system preferences, and device compliance.</li><li>Confidently support Apple environments in mixed-platform workplaces.</li><li>Security Awareness</li><li>Upholds high standards of endpoint and data security in collaboration with the Security Operations Centre (SOC).</li><li>Support patching, access controls, and incident response protocols while promoting user awareness and safe practices.</li><li>Project Collaboration</li><li>Actively contributes to cross-functional IT initiatives such as infrastructure upgrades, office expansions, and technology rollouts.</li><li>Provide technical input, support implementation, and ensure smooth transitions for end users.</li><li>Documentation &amp; Knowledge Sharing</li><li>Creates and maintains clear, actionable documentation including SOPs, troubleshooting guides, and internal knowledge base articles.</li><li>Share expertise with peers and junior staff to promote consistency and continuous learning.</li><li>Customer Service Excellence</li><li>Delivers high-quality support across multiple channels - face-to-face, Teams, email - with professionalism, empathy, and clarity.</li><li>Build trust with users by resolving issues efficiently and communicating effectively.</li><li>Autonomy &amp; Leadership</li><li>Operates independently with minimal supervision, managing priorities and resolving escalations.</li><li>Mentor junior team members, lead local initiatives, and contribute to team development and service improvement.</li></ul><p>Education</p><ul><li>Bachelor’s degree in Information Technology, Computer Science, Computer Systems &amp; Network or System Engineering (or equivalent experience).</li><li>Certifications Relevant certifications (e.g., ACSP, ACiT, Microsoft Modern Desktop, ITIL Foundation).</li><li>Experience Requirements</li><li>Strong professional IT support experience, including remote and onsite roles.</li><li>At least 2 years of experience in IT operations or IT support function.</li><li>Advanced proficiency in Windows, macOS, and mobile platforms.</li><li>Strong experience with MDM tools (Jamf Pro, Intune).</li><li>Familiarity with ITIL service management and compliance practices.</li><li>Experience supporting a global customer base and collaborating across time zones.</li><li>Hands on experience with troubleshooting end-user IT equipment (Laptops, Monitor etc..) hardware issues will be an added advantage</li><li><br></li><li>.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor’s degree in Information Technology, Computer Science, Computer Systems &amp; Network or System Engineering (or equivalent experience).</li><li>Certifications Relevant certifications (e.g., ACSP, ACiT, Microsoft Modern Desktop, ITIL Foundation).</li><li>Strong professional IT support experience, including remote and onsite roles.</li><li>At least 2 years of experience in IT operations or IT support function.</li><li>Advanced proficiency in Windows, macOS, and mobile platforms.</li><li>Strong experience with MDM tools (Jamf Pro, Intune).</li><li>Familiarity with ITIL service management and compliance practices.</li><li>Experience supporting a global customer base and collaborating across time zones.</li><li>Hands on experience with troubleshooting end-user IT equipment (Laptops, Monitor etc..) hardware issues will be an added advantage</li><li>Strong understanding in basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc.</li><li>Ability to work in a fast-paced, ever changing environment.</li><li>Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills.</li><li>Demonstrated professionalism, service mindset, and interpersonal skills.</li></ul><p>Growth Indicators</p><ul><li>Leads Local Support Operations</li><li>Serves as the go-to technical lead for regional support activities, coordinating daily workflows, mentoring team members, and ensuring consistent service delivery aligned with enterprise standards.</li><li>Improves Support Processes &amp; User Experience</li><li>Identifies recurring challenges and inefficiencies, then initiates and implements enhancements to support workflows, documentation, and user-facing services.</li><li>Advocates for solutions that reduce friction and elevate satisfaction.</li><li>Recognizes AI as a critical tool for automating tasks, analysing support trends, and enhancing responsiveness.</li><li>Influences Strategic IT Planning</li><li>Provides input on infrastructure decisions, technology rollouts, and service design.</li><li>Collaborates with cross-functional teams to align support capabilities with broader IT goals and operational need.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>IT Operations is the frontline connection between IT@IFS and our global user community. Delivering local and remote support that ensures our colleagues have seamless access to the technology and systems they need to work efficiently. By providing responsive, high-quality support and continuously improving IT services, we enable teams to focus on delivering value without technical disruptions. This mid-level role is crafted for experienced IT professionals who excel in delivering high-quality technical support directly to end users across varied environments. As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical issues that go beyond first-line resolution, applying deep diagnostic expertise and a methodical approach to problem-solving. Your responsibilities span across maintaining and enhancing the performance of end-user systems and managing device configurations. In this capacity, you operate with a high degree of autonomy, often leading initiatives that improve service delivery and user satisfaction. You are expected to proactively identify inefficiencies, implement system optimizations, and contribute to continual service improvement efforts. Collaboration is key, as you work closely with cross-functional and cross-regional teams to uphold service excellence, share best practices, and align support strategies with organizational goals. Your role also involves mentoring junior support staff, shaping technical documentation, and participating in the rollout of new technologies and tools that enhance the end-user experience. Ultimately, this position demands a balance of hands-on technical proficiency, strategic thinking, and a user-centric mindset. You are a trusted technical advisor within the support ecosystem, driving operational resilience and ensuring that users across the enterprise experience seamless, secure, and responsive IT services.</p><p>Key Responsibilities</p><ul><li>Deliver Advanced Multi-Platform Support: Provide expert-level technical assistance across Windows, macOS, and mobile platforms. Ensure seamless user experiences by resolving complex device, application, and connectivity issues both onsite and remotely.</li><li>Lead Troubleshooting &amp; Escalation Management: Take ownership of persistent or high-impact technical problems, applying deep diagnostic expertise. Collaborate with infrastructure and application teams to escalate and resolve issues efficiently.</li><li>Support &amp; Optimize Office IT Infrastructure: Maintain and enhance video conferencing systems, network connectivity, and shared office technologies. Ensure meeting spaces and collaboration tools are reliable, user-friendly, and aligned with hybrid work needs.</li><li>Represent IT in Cross-Functional Projects: Act as a technical liaison in office expansions, infrastructure upgrades, and service transitions. Provide input on planning, implementation, and post-deployment support.</li><li>Maintain Documentation &amp; Knowledge Sharing: Create and refine internal documentation, SOPs, and troubleshooting guides. Contribute to team knowledge bases and mentor peers through structured learning and informal coaching.</li><li>Provide Regional Onsite Support: Travel occasionally to regional offices to deliver hands-on support, assist with deployments, and build relationships with local teams. Ensure consistent service standards across locations.</li></ul><p>Skills &amp; Competencies</p><ul><li>Advanced Troubleshooting: Diagnoses and resolves complex, persistent, or multi-layered technical issues across Windows, macOS, and mobile platforms. Apply structured problem-solving and leverages enterprise tools to ensure long-term resolution and user satisfaction.</li><li>MacOS Expertise: Demonstrates deep proficiency in macOS administration, including user account management, software deployment, system preferences, and device compliance. Confidently support Apple environments in mixed-platform workplaces.</li><li>Security Awareness: Upholds high standards of endpoint and data security in collaboration with the Security Operations Centre (SOC). Support patching, access controls, and incident response protocols while promoting user awareness and safe practices.</li><li>Project Collaboration: Actively contributes to cross-functional IT initiatives such as infrastructure upgrades, office expansions, and technology rollouts. Provide technical input, support implementation, and ensure smooth transitions for end users.</li><li>Documentation &amp; Knowledge Sharing: Creates and maintains clear, actionable documentation including SOPs, troubleshooting guides, and internal knowledge base articles. Share expertise with peers and junior staff to promote consistency and continuous learning.</li><li>Customer Service Excellence: Delivers high-quality support across multiple channels - face-to-face, Teams, email - with professionalism, empathy, and clarity. Build trust with users by resolving issues efficiently and communicating effectively.</li><li>Autonomy &amp; Leadership: Operates independently with minimal supervision, managing priorities and resolving escalations. Mentor junior team members, lead local initiatives, and contribute to team development and service improvement.</li></ul><p>Growth Indicators</p><ul><li>Leads Local Support Operations: Serves as the go-to technical lead for regional support activities, coordinating daily workflows, mentoring team members, and ensuring consistent service delivery aligned with enterprise standards.</li><li>Improves Support Processes &amp; User Experience: Identifies recurring challenges and inefficiencies, then initiates and implements enhancements to support workflows, documentation, and user-facing services. Advocates for solutions that reduce friction and elevate satisfaction. Recognizes AI as a critical tool for automating tasks, analysing support trends, and enhancing responsiveness.</li><li>Influences Strategic IT Planning: Provides input on infrastructure decisions, technology rollouts, and service design. Collaborates with cross-functional teams to align support capabilities with broader IT goals and operational need.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: Bachelor's degree in Information Technology, Computer Science, Computer Systems &amp; Network or System Engineering (or equivalent experience).</li><li>Certifications: Relevant certifications (e.g., ACSP, ACiT, Microsoft Modern Desktop, ITIL Foundation).</li><li>Experience Requirements: Strong professional IT support experience, including remote and onsite roles. At least 2 years of experience in IT operations or IT support function. Advanced proficiency in Windows, macOS, and mobile platforms. Strong experience with MDM tools (Jamf Pro, Intune). Familiarity with ITIL service management and compliance practices. Experience supporting a global customer base and collaborating across time zones. Hands-on experience with troubleshooting end-user IT equipment (Laptops, Monitor etc.) hardware issues will be an added advantage. Strong understanding in basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc. Ability to work in a fast-paced, ever-changing environment. Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills. Demonstrated professionalism, service mindset, and interpersonal skills.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Jobholders at this level are capable of operating with minimal supervision. They work within guidelines and procedures in order to prepare more complex, specialized or ad hoc reports to their related field. They undertake operational activities including assisting in the development of ZATCA s objections and appeals strategy through consolidating and analysing historical data from previous cases. The job holder contributes to the completion of milestones or operational targets within the assigned functional area.</p><p><strong>Job Resposiblites</strong></p><p><strong>Tax Cases Planning</strong></p><ul><li>Receive litigation cases from audit team and provide support to prioritize cases for analysis based on pre-defined criteria</li><li>Research and analyze laws, regulations and policies depending on each case for proper analysis</li></ul><p><strong>Tax Cases Assessment</strong></p><ul><li>Coordinate with concerned stakeholders and collect needed documents to be able to conduct high level assessment from a legal standpoint</li><li>Assist in analyzing cases and provide basic recommendations on best course of action based on gathered technical input from tax appeals analysts</li></ul><p><strong>Objections and Appeals Management</strong></p><ul><li>Receive any arising objections from concerned parties, coordinate with tax appeals analysts for technical analysis and escalate complex issues when needed</li><li>Assist in preparing full objections and appeals file, gather assessment results, recommendations and all supporting documents and submit to Tax Appeals Legal Specialist for revision and finalization</li><li>Prepare tax-related case documents ensuring all information are gathered and assist in the negotiation meetings with concerned committees to reach common ground</li><li>Assist in drafting communications to taxpayers related to final decisions taken, extract lessons learned and highlight inefficiencies for improvement purposes</li><li>Communicate decisions to concerned parties ensuring alignment with expectations, report on implementation and highlight areas for improvement</li></ul><p><strong>Organization and Operations</strong></p><ul><li>Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner</li><li>Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner</li><li>Escalate complex problems to the relevant person to ensure cases/issues are closed properly</li><li>Perform other duties as requested</li></ul><p><strong>People Management</strong></p><ul><li>Train junior staff on the different job activities to ensure transfer of know-how, when applicable</li><li>Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff</li><li>Support junior staff or direct reports in order to execute their duties according to set policies and processes</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education</strong></p><p>Bachelor s degree in Business Administration, Law Studies, or equivalent is required</p><p><strong>Experience</strong></p><p>A minimum of 2 years of relevant experience</p><p><strong>Competencies</strong></p><ul><li>Tax Audit Techniques and Execution - Developing</li><li>Collaboration and Communication - Developing</li><li>Professionalism - Developing</li><li>Broad Taxation Awareness - Proficient</li><li>Accounting Standards and Practices - Proficient</li><li>Research and Analysis - Developing</li><li>Results Oriented - Developing</li><li>Customer Focus - Developing</li><li>Investigation - Developing</li><li>Enablement of Change and Innovation - Developing</li></ul><p></p></section>