Economic Analyst Jobs in Saudi

Company Description: TJDEED Technology® is a digital transformation and IT solutions company headquartered in Jordan, with branches across several Middle Eastern countries. The company helps organizations enhance their operations through services such as IT service management, cybersecurity, cloud solutions, infrastructure, AI, and automation. Job Summary: The Business Analyst supports the Professional Services department across multiple customer engagements and technology solutions. The role leads discovery and requirements analysis, maps current- and future-state processes, produces clear functional documentation and acceptance criteria, and supports solution validation, UAT, business-process handover and customer sign-off. The Business Analyst works with Project Managers, Solution Leads, engineers and customer stakeholders. Project governance and change control remain with Project Managers, while solution architecture, configuration and technical training remain with the technical owners. Job responsibilities: Facilitate discovery and requirements workshops with business and IT stakeholders across assigned engagements.<br>Understand business objectives, current processes, pain points, maturity, systems, data and dependencies. · Document current-state and future-state processes, gaps, decisions and agreed recommendations.<br>Produce BRD/FRD content, user stories, use cases, process maps, acceptance criteria and requirements traceability matrices.<br>Analyze requirements for ITSM, ITAM, CMDB, Discovery, ESM, UEM and IT operations solutions, as applicable.<br>Define business requirements for workflows, catalogues, roles, access, approvals, SLAs, notifications, forms, data and reporting.<br>Capture functional requirements for integrations, data migration, cleansing, mapping, reconciliation and validation.<br>Work with Solution Leads and engineers to validate feasibility, dependencies and design alignment before customer approval.<br>Baseline approved requirements, maintain traceability, assess change impacts and support the Project Manager's change-control process.<br>Support presales discovery, RFP responses, SOW inputs and requirement clarification when requested.<br>Coordinate the business aspects of CRP, prototype and demonstration sessions, including scenarios, feedback, decisions and acceptance.<br>Prepare UAT scenarios, support business users during testing, coordinate defect validation and retesting, and facilitate customer sign-off.<br>Maintain minutes and actions for BA-led workshops and provide inputs to the Project Manager's risk, issue, assumption and dependency registers.<br>Support business-process knowledge transfer, handover documentation and acceptance, and improve reusable BA templates and standards. Skills and competencies: Requirements Elicitation and Stakeholder Workshops<br>ITIL Processes, ITSM, ITAM, CMDB and Enterprise Service Management<br>Process Mapping, Gap Analysis and Business Process Improvement<br>BRD/FRD, User Stories, Use Cases and Acceptance Criteria<br>Requirements Traceability, Change Impact Analysis and Change-Control Support<br>CRP, UAT, Defect Validation and Customer Sign-off<br>Integration, Data Mapping and Migration Analysis<br>Clear Documentation, Facilitation and Executive Communication<br>Multi-project Prioritization, Collaboration and Accountability<br>Fluent English; Arabic is preferred<br>Preference will be given to Saudi nationals and candidates currently based in Jeddah, KSA.

Job Post Start Date: 27/07/2026Job Post End Date: 30/07/2026<br>About the Company Established in 1988 as part of Saudi Arabia's strategy to develop self-sufficiency in civil and military aircraft maintenance, overhaul, and modifications through technology transfer and the development of Saudi nationals. Vision To lead the future of aviation, space, and defense – setting global standards while powering the ambition of Vision 2030. Mission To deliver high-quality aviation products and services that ensure exceptional customer satisfaction and long-term profitability. Job Summary:Skilled Specialist – Enterprise ERP Functional Analyst (SAP) to support the implementation, configuration, integration, and continuous improvement of SAP S/4HANA and related enterprise solutions. The role will work closely with business stakeholders and technical teams to translate operational requirements into effective SAP solutions while ensuring process standardization, system reliability, and user adoption.<br>Key Responsibilities:Gather, analyze, and document business and functional requirements. Support SAP S/4HANA implementation, configuration, testing, deployment, and post-go-live activities. Translate business requirements into functional specifications and system solutions. Analyze existing processes and recommend standardization, automation, and improvement opportunities. Support SAP modules related to Finance, Procurement, Supply Chain, Manufacturing, Projects, MRO, or other assigned functions. Coordinate with business process owners, SAP consultants, developers, integration teams, and implementation partners. Prepare test scenarios and support unit, integration, regression, and user-acceptance testing. Investigate functional incidents, perform root-cause analysis, and coordinate issue resolution. Support master-data migration, data validation, system integration, and reporting requirements. Prepare process documentation, user guides, training materials, and knowledge-transfer records. Ensure SAP roles, workflows, and processes comply with governance, audit, cybersecurity, and segregation-of-duties requirements. Monitor vendor deliverables and provide regular updates on risks, issues, and assigned actions.<br>Qualifications & Experience:Bachelor’s degree in Information Systems, Computer Science, Business Administration, Finance, Engineering, Supply Chain, or a related field. Minimum 5–8 years of experience as an SAP Functional Analyst or Consultant. Practical experience in at least one complete SAP S/4HANA implementation lifecycle is preferred. Strong functional knowledge in one or more SAP modules, such as FI/CO, MM, SD, PP, PM, PS, EAM, or GRC. Experience in requirements analysis, process mapping, configuration, functional specifications, testing, training, and production support. Knowledge of SAP integration, workflows, master data, reporting, roles, and authorization concepts. Experience in aerospace, defense, aviation, MRO, or manufacturing is preferred. Relevant SAP S/4HANA functional certification is preferred. Strong analytical, problem-solving, documentation, communication, and stakeholder-management skills.

Senior Product Analyst – Data Monetization<br>About the role We are building digital platforms that turn data into products. These products are sold through APIs, subscriptions, and enterprise agreements, in a highly regulated environment. We are looking for a Saudi Senior Product Analyst to help turn business ideas into clear product requirements, and to measure how those products perform after launch. You will work daily with Product Managers, engineers, commercial teams, and legal and regulatory stakeholders.<br>What you will do Requirements and delivery Write clear functional requirements, user stories, and acceptance criteria from high-level product ideas. Keep the product backlog organized, and help the team decide what to build first. Answer questions from engineers during sprint planning and development. Run User Acceptance Testing (UAT) and confirm that delivered features match the agreed requirements. Product performance Track how customers use the product: adoption, active users, transaction volumes, and revenue. Build and maintain dashboards that show product health to the team and to leadership. Find patterns, gaps, and improvement opportunities in the data, and turn them into recommendations. Run post-release analysis after each launch and share what worked and what did not. Market and customer insight Research competitors, market trends, and customer needs. Collect and organize customer feedback from commercial teams and turn it into product improvements. Prepare business cases and reports that help leadership decide where to invest. Compliance Make sure product requirements follow PDPL (Saudi Personal Data Protection Law), internal data governance rules, cybersecurity standards, and sector regulations.<br>What we are looking for (required)2–4 years of experience in Product Analysis, Business Analysis, Product Management, or Data Analysis for digital products. Bachelor's degree in MIS, IT, Software Engineering, Computer Science, Business Administration, or a related field. Proven ability to write clear requirements and user stories that engineers can build from. Strong analytical and problem-solving skills. Working knowledge of SQL and at least one BI tool (Power BI, Tableau, Looker, or similar). Experience working in Agile or Scrum teams. Professional written and spoken English. Arabic is required.<br>Nice to have Certification in Business Analysis (ECBA, CCBA, CBAP) or Product Management. Experience with API-based platforms or data products. Background in government, fintech, or enterprise data environments. Practical knowledge of data monetization models such as APIs, subscriptions, and bundled offerings. Experience working under PDPL or similar data privacy regulations.

The Analyst - Operational Readiness supports the planning, coordination, and execution of operational readiness activities to ensure new assets, facilities, systems, or services are prepared for successful operations. The role assists in tracking readiness plans, coordinating with stakeholders, monitoring progress, and maintaining documentation to support a smooth transition from project delivery to operations.<br><br>Key Responsibilities<br><br> Support the development and maintenance of Operational Readiness plans, schedules, and trackers. Coordinate with internal stakeholders to monitor readiness activities and collect status updates. Track readiness milestones, actions, risks, issues, and dependencies, escalating concerns where required. Assist in the preparation of readiness reports, dashboards, and presentations for management. Support the development and review of operational procedures, SOPs, and work instructions. Coordinate readiness workshops, meetings, and site inspections, documenting actions and follow-ups. Support testing activities, including operational trials, simulations, and readiness assessments. Maintain accurate documentation, including readiness evidence and project records. Assist in ensuring operational documentation is complete before handover. Work closely with project teams and operational departments to support a seamless transition to business-as-usual operations. Identify opportunities to improve readiness processes and reporting<br><br>Requirements<br><br>Bachelor's degree in Business Administration, Engineering, Operations Management, Project Management, or a related field. 0-2 years of relevant experience in Operational Readiness, Project Management, Operations, Consulting, or a related field. Basic understanding of project lifecycle and operational handover processes. Strong analytical and problem-solving skills

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced Supply Chain Analyst to support procurement and category management activities for Drilling &amp; Completions operations.<br> The role is responsible for developing sourcing and contracting strategies, driving cost optimization initiatives, and managing supplier performance while ensuring alignment with operational and business objectives within the oil and gas sector.<br> Key Responsibilities Develop and implement sourcing, contracting, and category management strategies for Drilling &amp; Completions materials and services.<br> Identify and execute cost-saving and value-creation opportunities across supply chain activities.<br> Support supplier evaluation, selection, negotiation, and performance management processes.<br> Analyze market trends, spend data, and supply chain risks to support strategic decision-making.<br> Ensure compliance with company procurement policies and industry best practices.<br> Utilize SAP and Ariba systems for procurement, sourcing, and contract management activities.<br> Qualifications &amp; Experience Bachelor’s degree in Engineering, Business Administration, or a related discipline (Engineering preferred).<br> Master’s degree is desirable.<br> Minimum 10 years of progressive experience in the oil and gas industry, with strong expertise in Supply Chain Management and Category Management.<br> Extensive experience in Drilling &amp; Completions categories, including both materials and services.<br> Experience supporting unconventional resource operations and developing contractual strategies for drilling and completion activities.<br> Strong working knowledge of SAP and Ariba systems.<br> CSCP (Certified Supply Chain Professional) certification is preferred.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Senior Product Analyst Summary Location: Jeddah (KSA) – Remote Working is available + some time on client site Salary: 381,000 SAR + Benefits<br>About the Client CHAMP Cargosystems provides the most comprehensive range of integrated IT solutions and distribution services for the air cargo transport chain. The portfolio spans core management systems, e Cargo solutions and Insights.<br>The company serves over 200 airlines and GSAs, and links these with some 3,000 forwarders and GHAs worldwide. CHAMP’s solutions help its customers and their clients adapt to critical and continuous changes in air transport logistics to meet global trade demands.<br>Headquartered in Luxembourg, we have over 400 employees located in offices in Frankfurt, London, Manila, Singapore, and Zurich, as well as Atlanta.<br>About the Role They are currently looking for a Senior Product Analyst to join their team. The role will be reporting to a Senior Product Manager.<br>Key responsibilities:• Capture, clarify and translate customer needs into actionable product requirements that reduce ambiguity and improve delivery readiness.• Own and maintain the Scrum team backlog, ensuring priorities, user stories and acceptance criteria are clear, current and ready for sprint planning.• Define functional and integration requirements that support customer outcomes, operational efficiency and product roadmap objectives.• Analyze requirements and recommend scalable solutions that balance business value, technical feasibility and long-term maintainability.• Own assigned business domain modules, aligning stakeholders on documented solutions that support consistent implementation and reuse.• Lead delivery activities from inception to go-live, coordinating analysts, developers and stakeholders to support on-time, quality releases.• Mentor business analysts and development teams to improve Agile delivery practices, requirement quality and solution consistency.• Prepare and maintain functional specifications, solution documentation and support materials that enable stakeholder approval and efficient development.• Define test scenarios, validate delivered functionality and provide business acceptance to improve release quality and reduce defects.• Create workflows, interface designs and mock-ups that accelerate solution validation and improve user understanding.• Investigate operational incidents and defects, identify root causes and support corrective actions to improve system stability.• Build and maintain test libraries that strengthen manual and automated regression coverage.<br>What we are looking for<br>Knowledge, Skills and Abilities:• Experience of working on Air Cargo management systems and expert level knowledge in the domain the Air Cargo workflow (sales/operations)• Knowledge of industry inter-system message formats, rules and applications• Excellent written and oral communications skills in English• Knowledge of relational and non-relational databases and reporting applications• Knowledge of all common PC software• Knowledge of external interfacing systems• Systematic approach to handling problems under pressure as part of a small team.• Knowledge in user experience (UX)• Knowledge of RESTful APIs.• Knowledge of integration testing of APIs using tools like Swagger, Postman.• Knowledge of creation of API documentation using YAML specifications.• Creatively analytical, out of the box thinkers who can backup ideas their ideas with research• Team players who are comfortable collaborating with graphic designers, web architects and the clients themselves• Knowledge in prototyping use of any wire framing tool. Experience in using any wire framing tools such as Invision, Marvel, Proto.io, Framer, Axure.• Knowledge and experience in Agile software development, Scrum methodology and user story creation.<br>Education & Experience:• Bachelor’s degree in information technology, Business Management• Has sound experience in functional analysis and support of systems• 5 to 7 years of experience working in the Air Cargo domain.<br>The selected candidate may be subject to the provision of an up-to-date (not older than 3 months) criminal record certificate.<br>All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, ethnic background, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate

We are looking for a Senior Product Data Analyst to help shape how Salla builds and improves products through data. You will partner with Product Managers, Engineers, Designers, and the Data team to turn customer behaviour and product performance into clear decisions.<br><br>You will own analytics for a product area end to end, from defining success metrics and measurement plans to analysing experiments, monitoring launches, and recommending next steps. This role is ideal for an experienced analyst who combines strong technical skills with product judgement.<br><br>Salla's products are complex and operate at scale. You will often face questions without an existing playbook, which means learning the domain quickly, synthesising across messy and incomplete inputs, and deciding what level of analysis is enough for the decision at hand. Knowing when to go deeper and when to move forward matters as much as the analysis itself. This role suits someone who is comfortable making calls with incomplete information and moving fast without losing rigour.<br><br>Responsibilities<br><br>Partner with product teams to translate questions and hypotheses into clear KPIs and success criteria Own analytics across key product journeys, including funnels, feature adoption, engagement, conversion, retention, and segmentation Conduct deep-dive analyses to diagnose performance changes, uncover root causes, and recommend product opportunities Design and analyse A/B tests and impact evaluations, including metric selection, guardrails, validation checks, and decision recommendations Develop and validate tracking plans for new features Measure product launches and build dashboards and self-serve tools for monitoring product health Communicate findings, business impact, and trade-offs clearly while contributing to team best practices and supporting junior analysts<br><br>Requirements<br><br>4+ years of experience in product analytics, data analytics, or a related role within a technology or digital-product environment Advanced SQL skills and experience working with large, complex datasets Strong understanding of product metrics, including funnels, cohorts, conversion, retention, and feature adoption Hands-on experience with product experiments and a solid understanding of hypothesis testing, confidence intervals, statistical power, and common A/B-testing pitfalls Experience with event-based product data, tracking plans, implementation validation, and data-quality checks Proficiency with a BI tool such as Looker, Metabase, or Tableau, plus working knowledge of Python or RStrong product judgement and the ability to manage analytical work independently in ambiguous situations Excellent communication and stakeholder-management skills, with the ability to influence product decisions through data<br><br>Nice to Have<br><br>Proficiency in Arabic and experience working in Saudi Arabia or the wider GCCExperience in e-commerce, marketplaces, fintech, or Saa S products Familiarity with tools such as Amplitude, Mixpanel, dbt, Click House, or Big Query Knowledge of causal inference, quasi-experimental approaches, or Bayesian methods

Müller's Solutions, a distinguished consulting firm specializing in Tech Outsourcing, Managed Services, SAP Implementation & Support, and Global Tech Recruitment, is seeking a skilled Business Analyst to join a significant team currently engaged in the development of an enterprise solution within the public sector. The selected candidate will collaborate with a team of experienced solution architects to enhance their knowledge and competencies in the designated domain. The Business Analyst will be responsible for gathering and documenting business requirements, mapping business processes, performing application testing, conducting end-user training, and troubleshooting issues related to existing applications.<br><br>Responsibilities<br><br>Demonstrates professionalism as a representative of AEC, successfully collaborating within a diverse work environment Engages in cross-functional team meetings aimed at formulating and executing business solutions while enhancing operational efficiency. Performs impact assessments of ERP products and other applications, systems, upgrades, and modifications across functional areas, and evaluates both systems and business processes Assists in the analysis and redesign of business processes pertaining to the assigned domain(s) Ensures a comprehensive understanding of necessary business functions and processes, documenting these accordingly Documents requirements specifications for enhancements, upgrades, and remaining legacy functions in accordance with standard templates. Aids in the documentation of requirements and procedures Coordinates with other application areas to address interdependencies and resolve issues Oversees post-implementation reviews and monitors business applications within the assigned domain(s) Participates in the Change Request process to authorize, document, test, and validate all modifications to the ERP and other applications Maintains the confidentiality of information at all times Shares confidential information acquired during the course of employment only with authorized individuals and with prior approvals as required Fosters and maintains effective and productive relationships with customers and other team members<br><br>Requirements<br><br>EDUCATION:<br><br> A Graduate or Post Graduate Degree in Computer Science, Management Information Systems, or an equivalent field from a reputable national or international educational institution Certification in either SAP or Oracle is considered an advantage Proficiency in both English and Arabic languages is required<br><br>RELEVANT EXPERIENCE:<br><br> A minimum of 2-3 years of experience in a similar role Proven experience in gathering and documenting system requirements as well as detailing system functional design for business application solutions, alongside addressing related implementation issues from a functional standpoint Familiarity with enterprise-wide system implementation, integration, interfaces, and data conversion Experience with Software Development Life Cycle methodologies Experience in the defense sector is considered a plus<br><br>SKILLS REQUIREMENTS:<br><br> Strong communication skills Ability to conduct training sessions Understanding and practical experience with technology as an enabler Demonstrated capability to work effectively within a diverse team<br><br>Benefits<br><br>Why Join Us:<br><br>Opportunity to work with a talented and passionate team.<br><br>Competitive salary and benefits package.<br><br>Exciting projects and innovative work environment.

Role purpose:The IT Security Analyst plays a critical role in safeguarding an organization’s IT systems, networks, and data from cyber threats. This role involves implementing security measures, monitoring vulnerabilities, and responding to incidents to ensure the organization’s digital assets are protected.<br>Key responsibilities:Deploy, configure, and manage security tools such as firewalls, antivirus software, and intrusion detection systems (IDS/IPS). Implement security protocols and policies to protect data and systems. Monitor networks and systems for potential security breaches or anomalies. Utilize SIEM tools to analyze logs and alerts, investigating suspicious activities. Act as the first responder for cybersecurity incidents, including detection, containment, and eradication. Conduct post-incident reviews to identify root causes and implement preventive measures. Perform vulnerability assessments and penetration testing to identify security gaps. Work with IT teams to prioritize and remediate vulnerabilities. Ensure the organization complies with relevant security standards and regulations (e.g., GDPR, PCI-DSS, ISO 27001). Maintain detailed documentation of security policies, incidents, and procedures. Conduct regular training sessions to educate employees about cybersecurity best practices. Promote awareness of phishing, social engineering, and secure data handling. Collaborate with IT teams to design and implement secure infrastructure solutions. Liaise with external vendors and auditors to assess and improve security measures.<br>Qualifications:Bachelor’s degree in computer science, Cybersecurity, Information Technology, or a related field.2 – 4 years in IT security or a related role. Professional certificate in Comp TIA Security+, Certified Ethical Hacker (CEH), Certified Information Systems Security Professional (CISSP) or Certified Cybersecurity (CC) and GIAC Security Essentials (GSEC).

We are actively looking for a motivated Financial Analyst Under Tamheer program to join our Finance team at e Xtra Head Office.<br>Core Responsibilities:Maintain and develop CAPEX tracking reports and dashboards, providing visibility on approved budgets, committed amounts, and actual expenditures across projects. Review CAPEX requests and financial commitments (PR/PO) to verify alignment with approved CAPEX budgets, project approvals, and financial governance requirements. Maintain and update the CAPEX project tracking database, monitoring the financial progress of capital projects against approved budgets and timelines. Support the annual CAPEX budgeting process and long-term investment planning, consolidating business unit requirements and assisting in financial assessment of proposed investments. Coordinate with Accounting to ensure proper capitalization of assets, validating that CAPEX expenditures are recorded and classified correctly in the fixed asset register. Develop financial models and analytical tools to support forecasting, scenario analysis, and evaluation of capital investments. Prepare periodic CAPEX reports and management presentations, providing insights on budget utilization, investment performance, and financial risks related to capital projects.<br>Essential Qualifications and Skills:Bachelor’s degree in finance, Accounting, or Economics. Professional certifications such as CMA, FMVA, or FP&A certification are considered an advantage. Good understanding in Financial Planning & Analysis (FP&A), Financial Controlling, Budgeting, Financial Analysis, or Accounting principles. Strong financial modelling and analytical skills. Advanced proficiency in Microsoft Office tools, particularly Excel (financial models, pivot tables, advanced formulas), and Power Point. Experience with BI and data visualization tools such as Power BI or Power Query is preferred.

We are seeking a Contact Center Quality Analyst responsible for monitoring and evaluating customer interactions to ensure service quality, compliance, and adherence to company standards. This role plays a key part in improving customer experience by identifying performance gaps, providing actionable feedback, and supporting continuous improvement initiatives.<br>Key Responsibilities:Monitor and evaluate inbound and outbound calls, emails, and chat interactions based on defined quality standards. Ensure compliance with company policies, procedures, and regulatory requirements. Provide detailed feedback and coaching to agents and team leaders to improve performance. Identify trends, gaps, and areas for improvement in customer interactions and processes. Prepare and present quality reports, scorecards, and insights to management. Collaborate with training and operations teams to develop targeted coaching and training programs. Participate in calibration sessions to ensure scoring consistency and fairness. Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.<br>Requirements:Minimum 1–3 years of experience in a contact center environment, preferably in a quality assurance role. Strong understanding of call center KPIs, quality frameworks, and customer service standards. Experience in call monitoring tools and quality management systems. Bachelor’s degree preferred (or equivalent experience).<br>Skills:Strong analytical and attention-to-detail skills. Excellent listening, communication, and feedback delivery abilities. Ability to evaluate performance objectively and provide constructive coaching. Good reporting and data analysis skills. Time management and ability to handle multiple evaluations efficiently. Strong interpersonal skills and ability to work collaboratively with teams.

We are seeking a Contact Center Quality Analyst responsible for monitoring and evaluating customer interactions to ensure service quality, compliance, and adherence to company standards. This role plays a key part in improving customer experience by identifying performance gaps, providing actionable feedback, and supporting continuous improvement initiatives.<br>Key Responsibilities:Monitor and evaluate inbound and outbound calls, emails, and chat interactions based on defined quality standards. Ensure compliance with company policies, procedures, and regulatory requirements. Provide detailed feedback and coaching to agents and team leaders to improve performance. Identify trends, gaps, and areas for improvement in customer interactions and processes. Prepare and present quality reports, scorecards, and insights to management. Collaborate with training and operations teams to develop targeted coaching and training programs. Participate in calibration sessions to ensure scoring consistency and fairness. Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.<br>Requirements:Minimum 1–3 years of experience in a contact center environment, preferably in a quality assurance role. Strong understanding of call center KPIs, quality frameworks, and customer service standards. Experience in call monitoring tools and quality management systems. Bachelor’s degree preferred (or equivalent experience).<br>Skills:Strong analytical and attention-to-detail skills. Excellent listening, communication, and feedback delivery abilities. Ability to evaluate performance objectively and provide constructive coaching. Good reporting and data analysis skills. Time management and ability to handle multiple evaluations efficiently. Strong interpersonal skills and ability to work collaboratively with teams.

We are seeking a Contact Center Quality Analyst responsible for monitoring and evaluating customer interactions to ensure service quality, compliance, and adherence to company standards. This role plays a key part in improving customer experience by identifying performance gaps, providing actionable feedback, and supporting continuous improvement initiatives.<br>Key Responsibilities:Monitor and evaluate inbound and outbound calls, emails, and chat interactions based on defined quality standards. Ensure compliance with company policies, procedures, and regulatory requirements. Provide detailed feedback and coaching to agents and team leaders to improve performance. Identify trends, gaps, and areas for improvement in customer interactions and processes. Prepare and present quality reports, scorecards, and insights to management. Collaborate with training and operations teams to develop targeted coaching and training programs. Participate in calibration sessions to ensure scoring consistency and fairness. Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.<br>Requirements:Minimum 1–3 years of experience in a contact center environment, preferably in a quality assurance role. Strong understanding of call center KPIs, quality frameworks, and customer service standards. Experience in call monitoring tools and quality management systems. Bachelor’s degree preferred (or equivalent experience).<br>Skills:Strong analytical and attention-to-detail skills. Excellent listening, communication, and feedback delivery abilities. Ability to evaluate performance objectively and provide constructive coaching. Good reporting and data analysis skills. Time management and ability to handle multiple evaluations efficiently. Strong interpersonal skills and ability to work collaboratively with teams.

Job Title: Mid to Senior-Level Business Consultant Location: Makkah, KSANote: This position is open only to Arabic speakers.<br>Job Summary We are seeking a highly skilled and experienced Mid to Senior-Level Business Consultant to join our growing team. In this role, you will work closely with key stakeholders to understand business needs, analyze requirements, and support the delivery of strategic, high-impact projects. If you are a strategic thinker with a proven ability to translate business challenges into actionable insights and drive measurable results, we encourage you to apply and become part of our dynamic team.<br>Key Responsibilities Collaborate with stakeholders to gather, analyze, and document business requirements. Conduct detailed data analysis to identify trends, patterns, and actionable insights that support business decisions. Partner with cross-functional teams to ensure alignment between business objectives and technical solutions. Develop comprehensive functional specifications, user stories, and process flows to guide implementation. Lead requirement validation sessions and facilitate effective communication between technical and non-technical teams. Contribute to test planning and execution to ensure the quality and accuracy of deliverables. Provide post-implementation support and participate in continuous improvement initiatives.<br>Qualifications Bachelor’s or Master’s degree in Business Administration, Information Technology, or a related field. Proven experience as a Business Analyst, preferably in a mid to senior-level capacity in the IT field. Strong analytical and problem-solving abilities, with the skill to translate complex requirements into practical solutions. Excellent communication and interpersonal skills for effective stakeholder engagement. Familiarity with project management methodologies and tools. Certification in Business Analysis (CBAP or equivalent) is a plus.

Summary: We are seeking a highly skilled Software Integration Senior Analyst with expertise in . NET Core and backend integration. The ideal candidate will have a strong background in software engineering, preferably with experience in the insurance sector. The role involves analyzing, designing, and implementing integration solutions to enhance the organization's operational efficiency and support strategic initiatives.<br>Duties and Responsibilities: - Analyze business and technical requirements to design integration solutions. - Develop, test, and maintain backend systems and APIs using . NET Core. - Collaborate with cross-functional teams to ensure seamless integration across platforms. - Monitor, troubleshoot, and resolve integration-related issues. - Document technical specifications and integration processes. - Stay updated with the latest integration tools, technologies, and best practices. - Ensure compliance with industry standards and security protocols.<br>Minimum Requirements: - Bachelor's degree in Computer Science, Software Engineering, or related field. - 3+ years of experience in software development and backend integration. - Proficiency in . NET Core and C# programming. - Strong understanding of RESTful APIs, SOAP, and integration middleware. - Experience in the insurance industry is highly preferred. - Excellent problem-solving and analytical skills. - Strong communication and teamwork abilities.<br>Qualification: - Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related discipline from a recognized institution. - Professional certifications such as Microsoft Certified: . NET Developer, Azure Solutions Architect, or similar are highly desirable. - Proven experience in software engineering and backend integration, with a strong focus on . NET Core technologies. - Solid understanding of enterprise integration patterns, middleware solutions, and data transformation methodologies. - Familiarity with insurance industry standards and processes is a significant advantage. - Strong analytical and problem-solving skills with the ability to manage complex integration scenarios. - Exceptional communication and collaboration skills to effectively engage with cross-functional teams and stakeholders.

Job Title – Business Analyst Company – TCS (MEA) Location – Riyadh, Saudi Arabia Job type – Full time<br>About Us:Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.<br>Job Description:<br>Must-Have:Analyze current business processes and identify areas for improvement. Collaborate with internal teams, business stakeholders, and external partners. Effectively Manage Change Requests - Identify the Impact and scope. Monitor and report on the progress of Requirement. Organize Elaboration sessions with Business Stakeholders. Provide guidance and support to other business analysts. Work with Project Managers in preparing Project Plan, Product road map. Possess skill in the data analysis. Document the Change Request, process flow diagram. Active participation in agile ceremonies. Arabic language proficiency is must.<br>Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.<br>Application Deadline: 15-Sep-2026<br>Privacy Note:https://www.tcs.com/connect-with-tcs/privacy-policy

Eram Talent is seeking a skilled and experienced Functional Analyst - SAP IS-Oil (PM) to support the design, implementation, and ongoing optimization of SAP solutions within the Oil & Gas domain. The ideal candidate will act as a key liaison between business stakeholders and technical teams, ensuring that business requirements are effectively translated into SAP functionalities and solutions.<br><br>Requirements<br><br>Conduct requirement gathering sessions with business users to understand operational needs and translate them into functional specifications. Analyze business processes and map them to SAP IS-Oil and SAP PM functionalities. Lead and support the implementation of SAP IS-Oil solutions, ensuring proper integration with other SAP and non-SAP systems. Provide post go-live support, including troubleshooting, issue resolution, and system enhancements. Handle day-to-day user queries and system-related issues, ensuring minimal disruption to business operations. Prepare detailed functional specifications (FS documents) and collaborate with technical teams to develop and deliver customized solutions. Conduct end-user training sessions for different business roles to ensure effective system utilization. Mentor and train junior consultants, enhancing team capability in SAP IS-Oil. Work closely with cross-functional teams to ensure seamless integration across modules such as MM, SD, and FI/CO. Required Skills & Qualifications<br><br>Strong hands-on experience in SAP IS-Oil and SAP PM (Plant Maintenance). Proven experience in full lifecycle SAP implementations (at least 1-2 end-to-end projects preferred). Experience in Oil & Gas industry projects is highly desirable. Expertise in business requirement analysis and functional documentation. Good understanding of integration with other SAP modules (MM, SD, FI/CO). Experience in post go-live support and enhancement projects. Strong problem-solving and analytical skills. Excellent communication and stakeholder management abilities.

Role Description<br>As SAP subject matter expert for SD and MM modules, be responsible for project specification, and execution as well as comprehensive supporting in ongoing operations.<br>Responsibilities1- Definition of SAP specifications in coordination with the business team and other stakeholders in SAP roll-out projects.2- Supporting the sales, purchasing business processes optimization in the day-to-day operations, as well as incident analyses to ensure sustainable solutions. Monitor interface running.3- Identify business requirements, challenges, issues, and propose solution in related modules.4- Provide training to local business users.5- Collaborate, manage and control the external service providers based on KPIs.6- Contribute to the harmonization of business processes with other IT application teams.7- Coordinate with internal IT teams from global, regio to implement global IT strategies, policies, and procedures to facilitate business operations and achieve company objectives.<br>Key requirements1- Strong knowledge of SAP SD and MM modules and their implementation. SAP certification is highly preferred.2- Knowledge and experience at SAP CS module or SAP Variant Configuration are highly preferred.3- Proven working experience as SAP SD or MM consultant or analyst in the SAP domain. At least 2 full-cycle SAP implementation project experience or 3 years SAP service/support experience.4- Working experience or project experience in discreate manufacturing industry is required. Working experience in the Middle East countries is highly preferred.6- Proactively customer and solution oriented. Good analytical skills and a talent for communication and coordination.7- Enjoy working in an international environment with matrix structures. Good team player.8- A university degree in finance, business administration, computer science, engineering, or a comparable qualification.9- Fluent in English.10- MS Office applications

<b>Join the Team at CHAMP Cargosystems</b><br>We are currently seeking a <i>Senior Business Analyst</i> to join our dynamic team in Jeddah, Saudi Arabia. As a key player in our organization, you will be reporting directly to a Product Manager and play a vital role in the specification and support of software development requirements that align with the strategic, financial, and operational needs of our clients.<br><br><b>Responsibilities:</b><ul><li>Define and specify software development requirements and provide support to the development team throughout the development phases.</li><li>Lead various customer or system requirements and collaborate with team members to ensure smooth execution.</li><li>Document functional and technical solutions and ensure stakeholder approval before development begins.</li><li>Define test cases and handle BA acceptance for developments and fixes.</li><li>Create business process workflows, user interface designs, and mock-ups to simulate user interactions.</li><li>Provide ongoing business and functional support to the technical team during development.</li><li>Investigate and resolve operational problems, ensuring timely corrections are implemented.</li><li>Maintain test libraries for both manual and automated regression testing.</li></ul><b>Knowledge, Skills, and Abilities:</b><ul><li>In-depth knowledge of the air cargo industry and operational processes.</li><li>Proficiency in industry inter-system message formats and rules.</li><li>Strong communication skills in English, both written and oral.</li><li>Familiarity with relational and non-relational databases, reporting applications, and common PC software.</li><li>Experience with user experience (UX) and RESTful APIs is required.</li></ul><b>Education and Experience:</b><ul><li>Bachelor’s Degree in Information Technology or Business Management.</li><li>4 to 5 years of experience in functional analysis and systems support.</li></ul>We value diversity and are committed to providing an inclusive work environment. All employment decisions are based on business needs and individual qualifications without regard to any protected status.

<b>Join the Team at CHAMP Cargosystems</b><br>We are currently seeking a <i>Senior Business Analyst</i> to join our dynamic team in Jeddah, Saudi Arabia. As a key player in our organization, you will be reporting directly to a Product Manager and play a vital role in the specification and support of software development requirements that align with the strategic, financial, and operational needs of our clients.<br><br><b>Responsibilities:</b><ul><li>Define and specify software development requirements and provide support to the development team throughout the development phases.</li><li>Lead various customer or system requirements and collaborate with team members to ensure smooth execution.</li><li>Document functional and technical solutions and ensure stakeholder approval before development begins.</li><li>Define test cases and handle BA acceptance for developments and fixes.</li><li>Create business process workflows, user interface designs, and mock-ups to simulate user interactions.</li><li>Provide ongoing business and functional support to the technical team during development.</li><li>Investigate and resolve operational problems, ensuring timely corrections are implemented.</li><li>Maintain test libraries for both manual and automated regression testing.</li></ul><b>Knowledge, Skills, and Abilities:</b><ul><li>In-depth knowledge of the air cargo industry and operational processes.</li><li>Proficiency in industry inter-system message formats and rules.</li><li>Strong communication skills in English, both written and oral.</li><li>Familiarity with relational and non-relational databases, reporting applications, and common PC software.</li><li>Experience with user experience (UX) and RESTful APIs is required.</li></ul><b>Education and Experience:</b><ul><li>Bachelor’s Degree in Information Technology or Business Management.</li><li>4 to 5 years of experience in functional analysis and systems support.</li></ul>We value diversity and are committed to providing an inclusive work environment. All employment decisions are based on business needs and individual qualifications without regard to any protected status.