Call Center Jobs - Jeddah Saudi

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br>JOB TITLEAssociate - Pricing | MAF Retail | Head Office KSA<br>ROLE SUMMARYThe Associate – Pricing Execution is responsible for providing support for the coordination of activities for the function. The role holder will also be responsible for Data Base Cleaning, creating the items links variant, size, flavor and private brands.<br>ROLE PROFILECollect, maintain, and update pricing-related data within relevant information systems. Monitor item pricing tool attributes across different countries. Create and manage links between item variants, sizes, flavors, and private brands. Conduct monthly data assessments and prepare country-level pricing reports. Support vendor relationship management with local and international suppliers. Coordinate with relevant teams to ensure accurate stock availability records. Assist content teams in maintaining complete and accurate product information. Perform administrative support activities including record management, correspondence handling, meeting coordination, and office support.<br>REQUIREMENTSBachelor's Degree in Marketing, Business Administration, or a related field.0-2 years of experience in a similar administrative, pricing, or data-related role. Strong business communication skills. Good presentation and stakeholder management abilities. Experience in data collection and analysis. Strong attention to detail with proficiency in handling large datasets and reports. (Aligned with the role's database cleaning and reporting responsibilities.)<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day<br>JOB TITLESales Associate | Majid Al Futtaim Lifestyle | Operations<br>ROLE PROFILE:Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer. Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions. Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind. Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell. Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment. Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss. Use Advanced Selling Skills in Order to Better Support the Customer’s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.<br>REQUIREMENTS:High School Certificate1-2 Years Industry Experience Good Communication Skills Excellent Customer Service<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day <br>JOB TITLESales Associate | Majid Al Futtaim Lifestyle | Operations<br>ROLE PROFILE:Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer. Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions. Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind. Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell. Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment. Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss. Use Advanced Selling Skills in Order to Better Support the Customer’s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.<br>REQUIREMENTS:High School Certificate1-2 Years Industry Experience Good Communication Skills Excellent Customer Service<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

<h3 >About the British Council</h3> <p >The British Council is the UK’s international organization for cultural relations and educational opportunities, dedicated to fostering knowledge and understanding between the people of the UK and other countries. Operating in over 100 countries, the British Council works across arts and culture, English language, education, and civil society, reaching millions globally each year.</p> <h3 >Role Overview</h3> <p >The British Council is seeking a <strong >Customer Service Assistant</strong> for its operations in Saudi Arabia, specifically in Jeddah, Riyadh, and Al Khobar. This full-time role involves supporting daily customer service operations, acting as the primary contact point for customers at the front office or call center, and regularly reporting feedback for service improvement. The Customer Service KSA centers are among the busiest in the region, providing high-quality teaching, examinations, and various educational and cultural services.</p> <h3 >Key Responsibilities</h3> <ul > <li >Ensure the smooth day-to-day running of practical customer service aspects, including photocopying materials, assisting with display work, distributing publicity materials, and maintaining the tidiness and equipment of waiting and placement test areas.</li> <li >Deliver high standards of customer care by welcoming customers, guiding them through the queuing system, monitoring waiting areas, directing customers to placement test classes, and assisting with general inquiries.</li> <li >Prepare for placement testing setup, including readying rooms, preparing number cards, and organizing tests.</li> <li >Respond to all face-to-face, phone, and email inquiries professionally, adhering to British Council Customer Service Standards and Policies.</li> <li >Provide efficient registration services and support for the Teaching Centre and Exams Department, in line with quality standards.</li> <li >Ensure inquiries and feedback are directed to the relevant British Council personnel and departments.</li> <li >Promote and cross-sell British Council products and services professionally.</li> <li >Perform Call Centre and front office administrative and financial tasks in a timely manner.</li> </ul> <h3 >Work Environment and Relationships</h3> <p >The Customer Service team represents the British Council to a diverse audience, including over 15,000 teaching center students and more than 30,000 examination candidates annually. The team handles over 35,000 inquiries monthly, covering information on courses, professional skills workshops, various examinations (IELTS, ESOL), certification requests, partnerships, placement test bookings, and customer complaints. This role involves close collaboration with the Customer Service Team, Teaching Centre, Exams Departments, and other project teams. The British Council operates from 9:00 to 21:00, Saturday through Thursday, and the post holder may be required to work outside standard hours and during weekends to meet operational needs.</p> <h3 >Qualifications and Requirements</h3> <ul > <li >0-1 year of experience in a relevant field.</li> <li >Valid and transferable Iqama.</li> <li >Saudi nationals are eligible to apply.</li> <li >Direct contact or managing staff working with children is required.</li> </ul> <h3 >Compensation</h3> <p >The compensation for this role is 40 SAR per hour.</p>

Job Title: Director of Customer / Patient Experience & Administration<br><br>Department: Sport Medicine Center<br><br>Reports To: Senior Sport Medicine Director<br><br>Role Summary<br><br>The Customer / Patient Experience & Administration Director is responsible for overseeing the end-to-end patient journey and all front-of-house and administrative operations across the healthcare organization.<br><br>The role ensures exceptional patient experience, efficient administrative processes, and seamless coordination between clinical and operational teams.<br><br>Reporting to the Senior Sport Medicine Director, this position drives service excellence, operational efficiency, and patient-centered culture across registration, call centers, scheduling, billing support, and customer relations.<br><br>Key Responsibilities<br><br> Customer / Patient Experience Strategy Design and implement a customer /patient experience strategy aligned with organizational values and quality standards. Map and optimize the end-to-end customer / patient journey (access, appointment, arrival, clinical screening, treatment, discharge, and follow-up, and digital engagement). Lead customer /patient satisfaction improvement programs. Oversee customer/patient feedback systems, surveys, complaints, and resolution processes. Administrative Operations Oversee all administrative and front-desk functions including registration, scheduling, medical records, call center, and patient coordination. Ensure efficient services flow, accurate data capture, and timely documentation. Standardize SOPs for admissions, discharge, referrals, and insurance coordination. Monitor capacity, waiting times, and service level performance. Integration with Clinical, Rehab & Performance Work closely with all the departments and functions to ensure experience is embedded in care delivery. Ensure consistent experience standards across physicians, therapists, coaches, nurses, and front-line teams. Lead interdisciplinary experience governance forums. Customer /Patient Engagement & Communication Lead individual and patient liaison services and manage escalations and complex cases. Ensure clear, compassionate communication with individuals, patients and families. Coordinate multilingual services and accessibility support where required. Develop customer /patient engagement, retention, and loyalty programs. Lead communication, education, and experience personalization strategies. Oversee customer /patient communities, athlete support programs, and long-term care relationships. Quality, Compliance & Governance Ensure administrative processes comply with healthcare regulations, accreditation standards (CBAHI, JCI), and data privacy requirements. Implement quality assurance audits for patient experience and administrative services. Collaborate with GRC and Clinical Quality teams on patient rights and safety standards. Digital Customer /Patient Experience Oversee digital touchpoints including appointment systems, customer portals, mobile apps, and CRM platforms. Drive automation and paperless workflows to improve access, efficiency, and satisfaction. Performance Management & Reporting Define KPIs for customer /patient experience and administration (waiting time, complaints, first-call resolution, no-show rate). Develop dashboards and reports for the senior sport medicine director and executive leadership. Use data to drive continuous improvement initiatives. Team Leadership & Development Lead and develop teams across reception, call center, patient relations, and administrative services. Ensure training in service excellence, communication, privacy, and healthcare regulations. Build a culture of empathy, professionalism, and accountability. Cross-Functional Coordination Work closely with Medical, Nursing, Finance (RCM), IT, and Marketing teams to ensure a seamless patient journey. Support service line expansion, new clinic openings, and operational readiness from a patient experience perspective. Build a patient-centric culture across the organization. Design and oversee service excellence training for all staff (clinical and non-clinical). <br><br>Qualifications<br><br>Bachelor's degree in Healthcare Administration, Business Administration, Hospitality Management, or related field. Master's degree preferred (MHA, MBA, Service Design, Healthcare Quality). 8+ years of experience in healthcare operations, patient experience, or service excellence roles. Strong knowledge of healthcare regulations, accreditation standards, and patient rights. Proven leadership in customer experience, administration, and service operations. <br><br>Core Competencies<br><br>Patient-Centered Service Design Healthcare Administration & Operations Customer Experience (CX) Leadership Process Optimization & Digital Enablement Communication & Conflict Resolution Performance Management & Analytics Team Leadership & Culture Building Regulatory & Accreditation Compliance

<h3>About Berlitz Saudi Arabia</h3><p>Berlitz Saudi Arabia is part of the global Berlitz network, specializing in corporate training solutions. The company focuses on enhancing employee language and professional skills to improve communication and job-specific competencies, supporting business performance and international collaboration for organizations in Saudi Arabia.</p><h3>The Role of Customer Success Consultant</h3><p>Berlitz Saudi Arabia is seeking a Customer Success Consultant for a contract position in Makkah, with operations in Jeddah, Taif, and Al Hafuf. This role involves supporting the Language Center Director in achieving sales, revenue, customer acquisition, and customer retention targets, aligning with the Berlitz Learning Cycle. The position requires 5-10 years of experience.</p><h3>Key Responsibilities</h3><ul><li>Support the Language Center Director (LCD) in prospecting, lead generation, and qualification.</li><li>Handle B2C sales inquiries received via telephone, online platforms, and walk-ins, and conduct sales interviews to meet sales and revenue targets.</li><li>Prepare sales activity reports, including leads/prospects generated, sales call reports against leads/prospects, and conversion rates.</li><li>Serve as the customer concierge at the Language Center, welcoming and assisting customers as needed.</li><li>Conduct orientation sessions for new students.</li><li>Coordinate with the LCD and CMI to ensure counseling sessions are scheduled and adhered to.</li><li>Advise students on their end-of-level progress and identify opportunities for upselling and cross-selling.</li><li>Survey customers, collate results, and submit reports and recommendations to management.</li><li>Address and resolve client inquiries, concerns, and feedback promptly and professionally.</li><li>Identify areas for upselling and cross-selling, make recommendations to management, and implement actions accordingly.</li><li>Ensure Language Center records are accurate and current at all times.</li><li>Represent Berlitz KSA at events and collaborate with the marketing team on initiatives and campaigns.</li><li>Complete additional job-related tasks as required by management.</li></ul><h3>Candidate Profile</h3><p>The ideal candidate will have 5-10 years of experience in a relevant field, demonstrating strong capabilities in customer success and sales support. This role requires an individual who can operate effectively in a dynamic, client-facing environment and contribute directly to business growth.</p><h3>Work Environment</h3><p>The team operates in a dynamic, client-facing environment, contributing to the growth and success of companies within Saudi Arabia. Professionals joining Berlitz KSA can expect a culture focused on learning, service excellence, and measurable results.</p>

Role Title<br><br>Customer Service Assistant (male and female)<br><br>Role Information<br><br>Role Type<br><br> Pay Band<br><br> Location<br><br> Duration<br><br>Reports To<br><br>Hourly paid<br><br>40 SAR / hour<br><br>Jeddah / Riyadh / Khobar<br><br>Yearly contract (renewable) <br><br>Customer Service Manager <br><br>Role purpose<br><br>To provide support to Customer Service daily work in terms of supporting Customer Service, acting as first contact point for the customers at the front office or call centre and reporting feedback regularly for improvement.<br><br>About Us<br><br>The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.<br><br>We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.<br><br>Geopolitical/SBU/Function Overview<br><br>Customer Service KSA is one of the busiest centres in the region, offering high quality teaching, examinations and a range of other educational and cultural services. The main aim of this job is to maintain regular communication with customers visiting the front office for any services and to be responsible for some admin work related to placement test and registration period.<br><br>Main Opportunities/challenges For This Role<br><br>The British Council is open to customers from 9:00 to 21:00 from Saturday till Thursday. The Customer Services Team work a range of shifts designed to meet customers’ needs within these times and within operational constraints. On occasions, the post holder might be required to work outside the standard working hours and during the weekend.<br><br>Main Accountabilities<br><br>To ensure the smooth day-to-day running of practical aspects of the customer service by:Photocopying material To assist TC, exams and CS with display work To help when necessary to give publicity materials Keeping the waiting area tidy Checking the waiting area equipment Preparing the waiting area and placement tests area To deliver high standards of customer care by:Welcoming the customers at the front office and help them to choose the correct option from the queuing system Calls the waiting list customers Monitore the waiting area Directing customers to the placment test classes Directing Customers enquiries to the right person Assisting with queries as required Phoning students to update them on information and services as well as running telephone surveys as requested. To help with placement testing setup by:Preparing all rooms as required Preparing the number cards Storing tests in a tidy fashion Respond to all F2F, phone and emails enquiries in a positive and professional manner in accordance with the British Council Customer Service Standards and Policies, as outlined in the Customer Management Framework. Deliver Teaching Centre and Exams Department registration service enquiries and support in an efficient manner and in accordance with Teaching and Exams Quality Standards. These will help the English and Exams Team meet their ambitious targets. By following enquiry guidelines, ensure that where appropriate enquiries and feedback are passed on to the relevant British Council person and department. Refer to the Service Level Agreement to ensure they are clear on what is and what is not expected of them. Promote and cross sell BC products and services in a professional manner. Perform Call Centre and front office related administration and financial tasks in a timely manner to ensure smooth running of Call Centre operation <br><br>Key Relationships<br><br>The customer service team represent the organisation to a wide range of our audiences, including in excess of 15,000 individual teacher centre students (including adults, young learners and their parents) and more than 30,000 examination candidates each year face to face, as well as more than 35,000 enquiries by F2F, email or telephone each month. These enquiries cover a range of needs including:<br><br>Information about our public, corporate, and Young Learner courses Information about our professional skills courses and workshops Information about the wide range of examinations we offer including IELTS, ESOL, professional education and school exams. Requests for information about certification of degrees, qualifications etc Enquiries about partnerships or other relationships Assisting students to book placement tests Solving customer complaints<br><br>In order to serve our external customers, customer service Agents work particularly closely with the Customer Service Team, Teaching Centre and Exams Departments. Due to the nature of the role they also work closely with our other Project teams.<br><br>Role Requirements<br><br>Threshold requirements:<br><br>Assessment stage<br><br>Passport Requirements/ Right To Work In Country<br><br>Valid & transferable Iqama<br><br>Saudi nationals are eligible to apply<br><br>Shortlisting<br><br>Direct contact or managing staff working with children?<br><br>Yes<br><br>IF YES. Appropriate police check<br><br>N/a<br><br>Notes<br><br>Person Specification<br><br>Assessment stage<br><br>Minimum / Essential<br><br>Language requirements (DELETE IF NOT APPROPRIATE)<br><br>Desirable<br><br>Assessment Stage<br><br>Ability to communicate very well in spoken and written English and Arabic.<br><br>Shortlisting<br><br>Qualifications<br><br>Minimum / essential<br><br>Desirable<br><br>Assessment Stage<br><br>Minimum diploma or High school or equivalent <br><br>Shortlisting<br><br>Role Specific Knowledge & Experience<br><br>Minimum / essential<br><br>Desirable<br><br>Assessment Stage<br><br>Experience of dealing with customer – One year minimum<br><br>Shortlisting<br><br>British Council Core Skills<br><br>Assessment Stage<br><br>Communicating and influencing (level 1) Using technology (level 1) Managing accounts and partnerships (Level 1)<br><br>Shortlisting AND Interview<br><br>British Council Behaviours<br><br>Assessment Stage<br><br>Connecting with others (essential) Working together (essential) Being accountable (essential) Making it happen (essential) Creating shared purpose (essential) Shaping the future (essential)<br><br> <br><br>Interview

<div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Initial contact with interested customers coming from the call center and marketing campaigns, qualifying them accurately and converting as many as possible into field visits and potential deals for the direct sales department, with accurate and timely data entry via the Customer Management System (CRM).</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Tasks and responsibilities</span></div><div><span style="font-size: 11px;">Receiving customers from social media marketing campaigns on a Customer Management System (CRM).</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Contacting potential customers by phone to qualify them and present the products.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Receiving incoming calls via the unified number and updating customer statuses on the system.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Scheduling visits and follow-up with the direct sales department.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Entering and updating data on the CRM system accurately and in a timely manner.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Follow up with potential customers and add their financial data to determine their purchasing desire.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Prepare daily and weekly call reports (completed/received incomplete).</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Preparing the Leads report: Qualified/Unqualified, Follow-up Status, and Transfer Stages.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Preparing a report on scheduled visits and converting them into potential deals.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Any additional tasks assigned by the manager according to the needs of the work and the requirements of the department.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Skills and abilities</span></div><div><span style="font-size: 11px;">Technical skills:</span></div><div><span style="font-size: 11px;">Use a Customer Management System (CRM) and update records accurately.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Familiarity with the company's products and their advantages for a convincing telephone presentation.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Organizing contact lists and managing priorities during the shift.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Measure and track connection and conversion indicators using system dashboards.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Soft and behavioral skills:</span></div><div><span style="font-size: 11px;">Excellent telephone communication skills and tact.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Quick wit and fast response.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Persuasion and negotiation with different customer categories.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Working under pressure and being disciplined with time and goals.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Requirements and conditions</span></div><div><span style="font-size: 11px;">Diploma or Bachelor's degree (Marketing/Management/Related field).</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Experience of (1 to 3 years) in telephone sales / call centers.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Previous experience in the field of real estate development.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Practical knowledge of the CRM system and Excel software.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">It is preferable to have a good grasp of the basics of real estate finance,</span></div>

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.<br>Responsibility:Join our dynamic team at Moomoo as a Brokerage Services Support Specialist, where your passion for finance and technology can thrive. Responsible for local and overseas customers/clients, the work languages used are Arabic and English Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat Proactively guide new customers through onboarding, ensuring they understand and fully utilize product features to achieve their business goals Identify and qualify potential opportunities for account expansion, upgrades, or cross-sells during routine customer interactions Assist customers/clients with trading account registration and verification processes Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered Resolve customer/clients' concerns and questions promptly and professionally, escalating complex cases as necessary Assist in handling and resolving customer complaint cases escalated from frontline channels, ensuring timely follow-up and proper case closure Responsible for proper recording, filing and organizing of customer feedback and suggestions Contribute to the development of customer service processes, knowledge bases, and training materials Perform with other ad-hoc duties as per assigned from time to time<br><br><br>Requirements<br><br><br>Bachelor's degree or above (fresh graduates with strong internship experience in finance are encouraged to apply); or Diploma holders with minimum 1-2 years of relevant work experience in brokerage/call center Proven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and/or stockbroking industry. Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous Computer literacy is preferred Language proficiency in Arabic is a must, while English/Mandarin is advantageous Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner Able to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively<br>*Please note that only short-listed candidates will be contacted. Thank you.<br><br><br>Benefits<br><br>Paid Time Off Training & Development Performance Bonus

Saudi Infra Operations Manager | Riyadh, Saudi Arabia Lead and manage 24x7 operations for Webex infrastructure across Saudi Arabia, ensuring high availability, resilience, and operational excellence for data centre environments. Key Responsibilities Lead and develop the Saudi Operations team, ensuring effective monitoring, incident response, on-call support, and operational readiness. Own availability, reliability, and performance of regional network, data centre, and AWS cloud infrastructure. Drive incident management, root cause analysis, problem resolution, and service restoration activities. Ensure safe execution of infrastructure, network, and cloud changes with proper risk assessment and rollback planning. Partner with global engineering, SRE, security, facilities, vendors, and service owners to improve operational resilience.<br>Required Skills & Experience7+ years of experience in infrastructure, network, cloud, data centre, or SRE operations.2+ years leading technical teams in a 24x7 production environment. Strong expertise in networking (BGP, DNS, routing, switching, firewalls, WAN). Experience with AWS cloud services, monitoring, incident management, and operational reporting. Preferred Experience with Webex, collaboration, or real-time communication platforms. Kubernetes, automation, Infrastructure as Code (IaC), and SRE practices. AWS, Cisco, ITIL, or related certifications. Location: Saudi Arabia (Riyadh/Jeddah) Work Environment: Fast-paced operational leadership role supporting critical customer-facing infrastructure.

Who Are We<br>HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.<br>HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.<br>Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank. Education Bachelor degree in business, or any equivalent field of studies The education levels can be replaced by years of experience Experience2-4 years of experience in a similar role Proven experience in Financial Sector is required Previous experience with Call center (as a Supervisor) Skills Computer Skills: Advanced in Microsoft Office Tools Languages: Fluent in English and Arabic Advanced knowledge of compliance and regulations Core Competencies Self-Actualization & Fulfilment: Proficiency Level – ADVANCEDTeam Synergy & Development: Proficiency Level - ADVANCEDEntrepreneurial Mindset & Drive: Proficiency Level - ADVANCEDBusiness Acumen & Diligence: Proficiency Level - ADVANCED Tasks & Responsibilities:Identify and assess Sama’s needs to achieve satisfaction Build sustainable relationships and trust with SAMA representatives through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Maintain Call Center KPI’s. Follow communication procedures, guidelines and policies What We Offer You<br>We believe you will love working at HALA! We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups. We offer highly competitive compensation packages, including the potential for shares. We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment. Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry. We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company. You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best. If you think you have what it takes to join a remarkable team #apply_now

UC Senior Technical Support Engineer Job Summary We are seeking an experienced and technically proficient Unified Communications (UC) Senior Technical Support Engineer to join our team. The successful candidate will have strong hands-on expertise in Avaya Aura, Cisco Unified Communications, Session Border Controllers (SBCs), VoIP, SIP, and enterprise telecommunications technologies. The role is responsible for providing advanced L2/L3 technical support, troubleshooting complex UC and telephony incidents, implementing approved production changes, and supporting solution implementation, upgrades, migrations, and maintenance activities. The ideal candidate will be customer-focused, analytical, and capable of independently resolving complex technical issues while working collaboratively with clients, project teams, network and security teams, and other technical stakeholders. Key Responsibilities Provide L2/L3 technical support for enterprise Unified Communications, telephony, and contact center environments. Configure, implement, maintain, and troubleshoot Avaya Aura and Cisco Unified Communications platforms. Diagnose and resolve complex issues involving VoIP, SIP, H.323, call routing, signaling, codec negotiation, and voice quality. Support, configure, and troubleshoot Session Border Controllers (SBCs) and related UC infrastructure. Troubleshoot end-to-end voice communication issues across LAN/WAN, IP networks, telephony platforms, and carrier/SIP environments. Participate in solution implementations, system upgrades, migrations, expansions, and maintenance activities. Analyze, test, document, and implement approved change requests in production environments while minimizing service disruption. Work directly with customers and internal stakeholders to identify, troubleshoot, and resolve technical issues within agreed SLAs and operational targets. Perform detailed root-cause analysis (RCA) and provide corrective actions and technical recommendations. Monitor system performance and proactively identify potential service-impacting issues. Prepare and maintain technical documentation, system configurations, troubleshooting guides, support procedures, and knowledge articles. Collaborate closely with project, network, security, infrastructure, and service delivery teams to ensure seamless UC service delivery. Provide technical guidance and communicate complex technical concepts clearly to both technical and non-technical stakeholders. Support continuous improvement initiatives related to UC service availability, performance, reliability, and operational efficiency. Mandatory Requirements Saudi National. Minimum 5 years of hands-on experience in Unified Communications, enterprise telephony, telecommunications, and/or contact center environments. Strong hands-on experience with Avaya Aura and/or Cisco Unified Communications platforms. Strong understanding of VoIP protocols, technologies, and enterprise IP networking. Practical knowledge of:SIPH.323DHCPDNSLAN/WANIP networking Voice and telephony technologies Hands-on experience with Session Border Controllers (SBCs). Experience troubleshooting complex voice, signaling, call-routing, and interoperability issues. Experience working in enterprise production environments with defined SLAs and change-management processes. Experience with call center/contact center systems is highly preferred. Relevant technical certifications from Avaya, Cisco, Genesys, or other recognized technology vendors are preferred. Strong analytical, troubleshooting, and problem-solving capabilities. Excellent communication, interpersonal, and customer-facing skills. Ability to work independently while effectively collaborating with cross-functional technical teams. Ability to manage multiple priorities in a fast-paced and technically demanding environment. Preferred / Nice-to-Have Skills Experience with Genesys or other enterprise contact center platforms. Experience with VMware or other virtualization technologies. Exposure to cloud-based Unified Communications and telecommunications environments. Experience supporting UC solution design, implementation, migration, upgrade, and transformation projects. Knowledge of enterprise voice architecture and SIP trunking. Relevant professional certifications in networking, telecommunications, Unified Communications, or contact center technologies. Experience working with telecom carriers, SIP providers, and third-party technology vendors. Employment Details<br>Experience Level: Senior / L2-L3 Technical Support Employment Focus: Unified Communications, Enterprise Telephony & Contact Center Ideal Candidate Profile The ideal candidate is a technically strong, customer-focused, and highly analytical Unified Communications professional with extensive hands-on experience supporting enterprise voice and collaboration environments. The candidate should be capable of independently troubleshooting complex UC and telephony incidents, implementing production changes, supporting technical projects, and contributing to solution implementations, migrations, and upgrades. Strong expertise in Avaya Aura and/or Cisco Unified Communications, SIP, VoIP, SBCs, IP networking, and enterprise voice technologies is essential. The successful candidate will also demonstrate excellent communication skills and the ability to work effectively with customers, technical teams, project stakeholders, and third-party vendors. This position is ideal for a senior UC professional who is looking to take ownership of complex technical challenges and contribute to the reliability, performance, and continuous improvement of enterprise communication services.

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br>JOB TITLEAssistant Store Manager | Majid Al Futtaim Lifestyle | Operations<br>ROLE SUMMARYAssistant Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The Deputy for the Store Managers will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.<br><br>ROLE PROFILELead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor Drive the Store team to deliver the highest levels of customer service at all times. Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning. Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets. Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale. Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments. Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner. Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.<br><br>REQUIREMENTSDiploma - High school certificate Qualification in Retail related field is an added advantage Minimum 4-5 years’ industry experience Management skills<br><br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br>JOB TITLEDeputy Store Manager | Majid Al Futtaim Lifestyle | Operations<br>ROLE SUMMARYThe Deputy Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The Deputy for the Store Managers will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.<br>ROLE PROFILELead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor Drive the Store team to deliver the highest levels of customer service at all times. Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning. Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets. Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale. Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments. Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner. Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.<br>REQUIREMENTSDiploma - High school certificate Qualification in Retail related field is an added advantage Minimum 4-5 years’ industry experience Management skills<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.<br>Primary Responsibilities:Submitting periodic progress reports on the strategic plans and operations of the Patient Experience Unit. Handling all aspects of a patient’s experience, both concerning their treatment and their overall stay My Clinic’s facility. Collaborating with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement. Implementing changes to streamline processes and reduce potential points of frustration. Communicating with patients to determine their needs and identify a path toward treatment and progress. Empathizing with patient concerns on their path toward recovery, helping them take steps to replace anxiety with peace of mind. Resolving patient complaints and concerns, working with relevant departments to address issues promptly, implementing a structured feedback loop to capture patient insights and drive continuous improvement. Corresponding with care providers (Physicians, Nurses, …etc.) to familiarize them with individual patient needs and preferences. Implementing patient-focused programs in a healthcare environment. Supervising training programs for healthcare staff to enhance their interpersonal skills, communication, and patient engagement abilities, providing ongoing education on best practices in patient-centered care. Generating and delivering reports on patient progress, setbacks, and overall status. Performing other professional duties as assigned.<br>Education / Professional Qualifications:Education Degree: Bachelor’s degree. Years of Experience: Experience in customer service, contact center, call center or customer care position

WE’RE HIRING: NETWORK ENGINEER L1/L2 – SAUDI ARABIA<br>Department: Information Technology / Network Infrastructure Employment Type: 3 Months with Potential Extension<br>Excis is a global IT support provider with a presence in 190+ countries, 6,000+ engineers, and 200+ enterprise clients. We provide a collaborative environment focused on technical growth, continuous learning, and global enterprise exposure.<br>We are seeking a technically strong Network Engineer L1/L2 to support enterprise and data centre network infrastructure.<br>The role covers network design, configuration, monitoring, troubleshooting, maintenance, upgrades, and incident resolution. Strong hands-on experience with Cisco ACI, Cisco Nexus, APIC, ANP, DMVPN, SD-WAN, VMware NSX-T, and enterprise routing/switching is required. Experience supporting critical production, data centre, banking, or financial-services environments is highly desirable.<br>Key Responsibilities Enterprise & Data Centre Networking Configure, maintain, troubleshoot, and support enterprise and data centre network infrastructure. Support highly available and business-critical network environments. Configure and troubleshoot Cisco Nexus and data centre technologies. Support Cisco ACI environments including APIC, ANP/EPG, tenants, bridge domains, contracts, and endpoint connectivity. Perform network upgrades, migrations, hardware replacements, and infrastructure changes. Support physical and virtual network connectivity. Monitor network availability, performance, capacity, and reliability. Follow change management, security, and operational procedures. Cisco ACI & Nexus Administer and troubleshoot Cisco ACI and APIC. Work with tenants, EPGs/ANPs, bridge domains, contracts, VRFs, VLAN/VXLAN, and endpoint connectivity. Configure and troubleshoot Cisco Nexus switches. Investigate routing, switching, application communication, and performance issues. Routing & Switching Configure and troubleshoot enterprise routing and switching. Work with BGP, OSPF, EIGRP, and static routing. Troubleshoot VLANs, trunking, STP, Ether Channel, VRF, ARP, DHCP, DNS, and TCP/IP. Analyse routing tables and network paths. Support network segmentation, redundancy, and high-availability architectures. DMVPN & SD-WANConfigure, monitor, and troubleshoot DMVPN. Support enterprise WAN and branch connectivity. Implement and maintain SD-WAN solutions. Troubleshoot WAN tunnels, routing, latency, packet loss, and connectivity. Coordinate with service providers on circuit and connectivity issues. Support WAN-to-SD-WAN migrations. Network Virtualisation Support VMware NSX-T environments. Troubleshoot virtual networking, overlay networks, and physical-to-virtual connectivity. Support network segmentation and security policies. Coordinate with server, virtualisation, and cloud teams. Dell & HP Networking Configure, manage, and troubleshoot Dell and HP switches. Perform VLAN configuration, routing, upgrades, replacements, and migrations. Troubleshoot interoperability between network platforms. Monitoring & Troubleshooting Monitor network infrastructure and respond to alerts and incidents. Perform advanced network troubleshooting and root cause analysis. Use Wireshark for packet capture and analysis. Analyse logs, routing information, interface statistics, and network telemetry. Identify recurring incidents and implement corrective actions. Escalate complex issues to senior engineers, vendors, or technology partners. Participate in incident, problem, and change management. Production & Data Centre Support Support critical production and data centre network environments. Participate in maintenance windows, upgrades, migrations, and infrastructure changes. Respond to high-priority incidents and service disruptions. Support disaster recovery and business continuity activities. Participate in on-call or after-hours support when required. Documentation & Compliance Maintain network diagrams, configurations, IP addressing information, and technical documentation. Document changes, incidents, troubleshooting activities, and resolutions. Maintain operational procedures and knowledge-base documentation. Follow security, access control, audit, and change management requirements.<br>Essential Skills & Qualifications Bachelor’s degree in Computer Science, IT, Engineering, Networking, or related field.8+ years of experience in enterprise networking, data centre networking, or similar network engineering environments. Strong hands-on experience with Cisco ACI, Cisco Nexus, APIC, and ANP/EPG. Strong enterprise routing and switching knowledge. Experience with DMVPN and SD-WAN. Hands-on experience with Dell and HP switches. Experience with VMware NSX-T and network virtualisation. Strong knowledge of TCP/IP and network protocols. Strong troubleshooting and diagnostic skills. Proficiency with Wireshark and packet analysis tools. Experience supporting critical production and/or data centre environments. Strong analytical, problem-solving, communication, and documentation skills. Ability to work independently and collaboratively. Willingness to support maintenance windows and on-call/after-hours activities.<br>Technical Skills Cisco ACI | Cisco Nexus | APIC | ANP/EPG | VLAN | VXLAN | VRF | BGP | OSPF | EIGRP | STP | Ether Channel | TCP/IP | DNS | DHCP | DMVPN | SD-WAN | VMware NSX-T | Dell Switches | HP Switches | Network Virtualisation | Network Security | Wireshark | Packet Capture | Network Monitoring | Data Centre Networking | Enterprise WAN/LAN<br>Preferred Certifications Cisco CCNP Enterprise Cisco CCIE Enterprise Infrastructure Cisco ACI certification VMware NSX/networking certification Other recognised networking or infrastructure certifications<br>Key Competencies Advanced network troubleshooting and root cause analysis Enterprise and data centre networking Critical production incident management Network security and segmentation High availability and network resilience Strong attention to detail Effective communication and stakeholder management Technical documentation Ability to work under pressure Proactive identification of network risks and performance issues<br>Why Join Excis? Join a global IT support organisation where you will gain exposure to enterprise clients, advanced networking and data centre technologies, technical development opportunities, and a collaborative international environment.

Referral & Data Management Receive, review, and validate referrals submitted through SNB branches and referral portals. Ensure data completeness and accuracy before processing or escalating. Maintain and update referral status across systems. Sales & Operations Coordination Coordinate with Activation Sales Officers, call center, underwriting, and operations teams. Track referral progress and follow up on pending actions through Tasheel Back office. Submit application exceptions if needed to relevant stakeholders. Ensure calling clients who submitted their application app, and make sure they complete their journey within Tasheel App Assist clients in obtaining the necessary steps/documents to book their application Escalate operational issues and bottlenecks in a timely manner. Reporting & Performance Tracking Prepare daily, weekly, and monthly referral performance reports. Track conversion ratios, turnaround times, and booking volumes. Share performance insights with management and project stakeholders. Process & SOP Compliance Ensure adherence to approved SOPs, SLAs, and project workflows. Support implementation of process updates and system enhancements. Maintain documentation related to workflows, reports, and controls. Stakeholder Support Respond to internal queries from SNB teams, sales, and operations. Support preparation of demos, screenshots, and training materials when required. Assist in onboarding new users and explaining system usage basics. Key Performance Indicators (KPIs) Referral to Submission conversion rate. Submission to Booking conversion rate. Booking turnaround time (TAT). Conversion and booking support effectiveness. Timeliness and accuracy of reports. Issue resolution and escalation efficiency.

Assistant Consultant – Pediatric Cardiac Intensive Care Unit (PCICU)<br>King Faisal Specialist Hospital & Research Centre (KFSH&RC) | Riyadh, Saudi Arabia<br><br>Provide specialized critical care for neonates, infants, children, and adolescents with complex congenital and acquired heart disease in a tertiary/quaternary pediatric cardiac intensive care environment.<br><br>Key responsibilities and clinical experience:<br><br>- Management of critically ill pediatric cardiac patients following complex congenital heart surgery and interventional cardiology procedures.<br>- Comprehensive management of postoperative cardiac patients, including low cardiac output syndrome, arrhythmias, heart failure, pulmonary hypertension, respiratory failure, and other complex complications.<br>- Advanced pediatric critical care including mechanical ventilation, vasoactive and inotropic support, invasive hemodynamic monitoring, fluid and electrolyte management, and renal support.<br>- Active involvement in the care of patients receiving extracorporeal membrane oxygenation (ECMO), including clinical monitoring, troubleshooting, multidisciplinary decision-making, and assessment for weaning and decannulation.<br>- Participation in the management of patients with complex single-ventricle physiology and staged palliation, including Norwood, Glenn, and Fontan pathways.<br>- Close collaboration with pediatric cardiac surgeons, cardiologists, anesthesiologists, perfusionists, intensivists, nurses, respiratory therapists, and other multidisciplinary teams.<br>- Participation in emergency response, resuscitation, and management of acute deterioration in critically ill pediatric cardiac patients.<br>- Participation in PCICU on-call services and provision of continuous critical care.<br>- Teaching and clinical supervision of residents, fellows, medical students, and multidisciplinary healthcare professionals.<br>- Participation in clinical research, quality improvement projects, clinical audits, and development of evidence-based practices.<br>- Commitment to patient safety, family-centered care, effective multidisciplinary communication, and continuous improvement in pediatric cardiac critical care.<br><br>Areas of Clinical Interest:<br>Pediatric Cardiac Critical Care | Congenital Heart Disease | ECMO | Mechanical Circulatory Support | Postoperative Cardiac Care | Single-Ventricle Physiology | Pediatric Hemodynamics | Cardiac Intensive Care

Assistant Consultant – Pediatric Cardiac Intensive Care Unit (PCICU)<br>King Faisal Specialist Hospital & Research Centre (KFSH&RC) | Riyadh, Saudi Arabia<br><br>Provide specialized critical care for neonates, infants, children, and adolescents with complex congenital and acquired heart disease in a tertiary/quaternary pediatric cardiac intensive care environment.<br><br>Key responsibilities and clinical experience:<br><br>- Management of critically ill pediatric cardiac patients following complex congenital heart surgery and interventional cardiology procedures.<br>- Comprehensive management of postoperative cardiac patients, including low cardiac output syndrome, arrhythmias, heart failure, pulmonary hypertension, respiratory failure, and other complex complications.<br>- Advanced pediatric critical care including mechanical ventilation, vasoactive and inotropic support, invasive hemodynamic monitoring, fluid and electrolyte management, and renal support.<br>- Active involvement in the care of patients receiving extracorporeal membrane oxygenation (ECMO), including clinical monitoring, troubleshooting, multidisciplinary decision-making, and assessment for weaning and decannulation.<br>- Participation in the management of patients with complex single-ventricle physiology and staged palliation, including Norwood, Glenn, and Fontan pathways.<br>- Close collaboration with pediatric cardiac surgeons, cardiologists, anesthesiologists, perfusionists, intensivists, nurses, respiratory therapists, and other multidisciplinary teams.<br>- Participation in emergency response, resuscitation, and management of acute deterioration in critically ill pediatric cardiac patients.<br>- Participation in PCICU on-call services and provision of continuous critical care.<br>- Teaching and clinical supervision of residents, fellows, medical students, and multidisciplinary healthcare professionals.<br>- Participation in clinical research, quality improvement projects, clinical audits, and development of evidence-based practices.<br>- Commitment to patient safety, family-centered care, effective multidisciplinary communication, and continuous improvement in pediatric cardiac critical care.<br><br>Areas of Clinical Interest:<br>Pediatric Cardiac Critical Care | Congenital Heart Disease | ECMO | Mechanical Circulatory Support | Postoperative Cardiac Care | Single-Ventricle Physiology | Pediatric Hemodynamics | Cardiac Intensive Care

About the Company<br>SIAD Holding<br>About the Role<br>Job Title Network Specialist<br>Role Purpose To design, operate, secure and maintain SIAD Holding’s group-wide network infrastructure – LAN/WAN, wireless, internet connectivity, firewalls, VPN, voice and monitoring – across the head office, subsidiaries and hotel properties, ensuring reliable, secure and continuously monitored connectivity for all group operations.<br>Responsibilities<br>Network Infrastructure & Connectivity Install, configure and maintain Cisco switches, routers and wireless infrastructure across the group’s head office, subsidiaries and hotel properties. Manage WAN and internet links, ISP circuits and site-to-site connectivity between group locations; coordinate with ISPs on provisioning, faults and SLAs. Maintain IP addressing, VLAN segmentation, routing, QoS and wireless standards consistently across all sites. Plan and execute network changes, upgrades and capacity expansions with minimal disruption to business operations. Firewall, VPN & Network Security Administer Fortinet (Forti Gate) firewalls including security policies, NAT, web filtering, IPS, SD-WAN and high availability. Configure and support site-to-site and remote-access (SSL / IPsec) VPN connectivity for employees, partners and inter-site links. Enforce network security standards (segmentation, guest and IoT isolation, secure wireless, access control), review firewall rules periodically and remediate identified vulnerabilities. Support incident response for network security events in coordination with the IT team, vendors and service partners.<br>Voice & Unified Communications Support Avaya IP telephony systems, handsets, SIP trunks and call routing (extensions, hunt groups, voicemail) across the group. Ensure QoS and network readiness for voice and contact-centre traffic in coordination with the call-centre team and telecom providers. Monitoring & Operations Implement and maintain network monitoring and alerting (availability, performance, bandwidth, logs) and respond proactively to alerts. Perform configuration backups, firmware / OS upgrades, patching and lifecycle management for all network, firewall and voice devices. Troubleshoot and resolve escalated network issues from Technical Support, and escalate to vendors and partners (Cisco, Fortinet, Avaya) when required. Maintain network documentation (diagrams, inventory, configurations, standards, runbooks) and record all incidents and changes in the ticketing system. Support the procurement of network hardware, licenses, support contracts and services, and follow up on renewals. Contribute to the network scope of group projects such as new property openings, office relocations, cloud connectivity and disaster recovery.<br>Qualifications<br>Knowledge LAN/WAN, routing and switching (Cisco), firewalls and VPN (Fortinet), wireless networking, IP telephony (Avaya), network security, monitoring tools, ITIL framework, troubleshooting. Education and certification requirements Bachelor’s degree in IT, Computer Engineering or Networking related field. Cisco CCNA required; Fortinet NSE 4 and Avaya certification preferred. Experience required Minimum of 3-5 years’ experience in network administration in a multi-site environment, preferably hospitality.<br>Required Skills<br>LAN/WAN, routing and switching (Cisco). Firewalls and VPN (Fortinet). Wireless networking. IP telephony (Avaya). Network security. Monitoring tools. ITIL framework. Troubleshooting.<br>Preferred Skills<br>Fortinet NSE 4 certification. Avaya certification. Experience in hospitality industry environments.