CRM specialist Jobs

About Octopus By RTG<br><br>Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.<br><br>Key Responsibilities<br><br> Configure and customize Dynamics 365 entities, forms, views, and business process flows to support the leasing journey: inquiry (RIF/TIF) capture, unit listing sync, offer/negotiation status, indicative terms, and lease sign-off Build and maintain the integration layer (in coordination with the API Developer) that pushes/pulls data between the Portal and Dynamics — e.g., unit availability, agent assignment, inquiry routing, booking confirmations, and lease-status transitions (Prospect → Offer → Signed→ Active → Renewal/Termination) Develop plugins, workflows, Power Automate flows, and custom APIs within Dynamics to automate leasing-team notifications and approval steps (e.g., move-in request approvals,addendum requests, operational date changes) Model and maintain the account hierarchy needed for sub-accounts (MHR-03, MUT-16/17) and company profiles (MUT-31) within Dynamics Support renewal and termination workflows by ensuring Dynamics reflects and triggers portal-side renewal notifications (SRR/SRT) and termination/settlement records (FCR/FCT) Build reporting/dashboards in Dynamics (or Power BI) for the leasing and community-management teams to track inquiries, conversions, and portal-driven activity Manage security roles, field-level permissions, and data-privacy configuration within Dynamics for portal-originated records Participate in data-mapping and (if scoped as a change request) data-migration exercises between legacy systems and Dynamics Support UAT for all CRM-dependent features and provide production support during hypercare<br><br>Requirements<br><br>Required Skills & Experience<br><br> 4+ years hands-on Microsoft Dynamics 365 (Sales / Customer Engagement) development and configuration experience Strong command of the Dynamics customization toolkit: plugins (C#), custom workflows, Power Automate, Dataverse, and the Dynamics Web API / Common Data Service Experience integrating Dynamics with external web/portal applications via REST APIs or Azure integration services (Logic Apps, Service Bus, API Management) Solid understanding of the real-estate/leasing domain (or comparable long-sales-cycle CRM use case: inquiry → offer → contract → renewal/termination) is a strong plus Experience with Power BI or Dynamics native reporting for operational dashboards Familiarity with Dynamics security model (business units, roles, field security) and data-privacy considerations for resident/tenant personal data Working knowledge of e-signature and document-generation integrations within Dynamics (e.g., Docu Sign for Dynamics) is a plus Microsoft certification (e.g., MB-210, MB-220, or PL-400) is preferred but not required<br><br>Success Criteria for This Engagement<br><br> CRM-dependent leasing features (JCR-06, JCT-06/10-13, and lease-status transitions across both portals) are correctly synced and demonstrable end-to-end Leasing and community-management teams can operate their day-to-day workflow from Dynamics with no manual re-entry of portal-originated data Reporting/dashboards give the Client visibility into portal-driven leasing activity

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Make an impact with NTT DATA</b><br>Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.</p><br><br><br><br><p><b>Your day at NTT DATA</b></p><br><br><br><p>As a Client Manager at NTT DATA, your role will center on building and nurturing relationships with assigned Small and Medium Business (SMB) accounts, ensuring client satisfaction, driving revenue growth, and expanding opportunities across our technology and cloud solution portfolio, with a strong focus on AWS solutions. You'll utilize our leading technologies and methodologies to understand clients' business needs and deliver tailored solutions that help them achieve their digital transformation goals.</p><br><br><br><p>You'll manage and grow strategic client relationships by leveraging consultative selling, strategic planning, and account management best practices, coordinating with our global network of offices, technical architects, and solutions engineers to deliver exceptional client experiences. Your focus will include achieving revenue and margin targets, minimizing client churn, maximizing customer retention, and identifying upsell and cross-sell opportunities throughout the customer lifecycle.</p><br><br><br><p>By utilizing your extensive knowledge of modern technology sales methodologies, cloud services, and market trends, you will develop and implement account strategies that drive long-term customer success. You'll work closely with major stakeholders to identify business opportunities, provide strategic guidance on AWS solutions, contribute to revenue growth, and support clients through every stage of their buying journey.</p><br><br><br><p>You will be utilizing major CRM tools to manage accounts, opportunities, sales pipelines, forecasts, and customer collaboration activities. You will proactively identify, develop, negotiate, and close new business opportunities while analyzing customer requirements, planning strategically, and collaborating across geographies to meet and exceed sales quotas and KPIs.</p><br><br><br><p>As the primary point of contact for your clients, you'll tackle customer challenges, ensure client satisfaction, and lead contract, pricing, and service agreement negotiations. You will partner with internal teams to translate client requirements into scalable technology and AWS cloud solutions that deliver measurable business value and long-term success.</p><br><br><br><p>To thrive in this role, you need to have:</p><br><br><ul><li><p>Strong sales and business acumen, with expertise in consultative and solution-based selling, strategic account planning, and achieving revenue targets.</p><br><br></li><li><p>5 years or more of proven experience managing client relationships throughout the customer lifecycle, driving customer satisfaction, retention, and revenue growth through upselling and cross-selling.</p><br><br></li><li><p>Strong understanding of AWS services, cloud technologies, and the ability to translate customer business needs into impactful cloud solutions.</p><br><br></li><li><p>Knowledge of NTT DATA's technology offerings, client use cases, market trends, and competitive landscape.</p><br><br></li><li><p>Ability to identify, develop, advance, negotiate, and close opportunities within assigned accounts and prospects.</p><br><br></li><li><p>Experience working in technology sales, account management, or business development, preferably within the SMB segment and exposure to customers across the Middle East and Africa region.</p><br><br></li><li><p>Proficiency in Salesforce or other CRM platforms for opportunity management, pipeline tracking, forecasting, and reporting.</p><br><br></li><li><p>Strong collaboration skills with the ability to align internal stakeholders, including technical architects, solutions engineers, and delivery teams, around a common customer vision.</p><br><br></li><li><p>Excellent communication and presentation skills, with the ability to explain technical concepts to both technical and non-technical audiences.</p><br><br></li><li><p>A customer-first mindset, strong problem-solving abilities, and the capability to work independently in a fast-paced and agile environment.</p><br><br></li><li><p>Experience leading contract, pricing, and service level agreement negotiations to successfully close customer deals.</p><br><br></li><li><p>A bachelor's degree or equivalent in Business, Marketing, Sales, or a related field.</p><br><br></li><li><p>AWS certifications (such as AWS Certified Cloud Practitioner or AWS Certified Solutions Architect – Associate) are considered an advantage.</p><br><br></li><li><p>Fluency in both Arabic and English is required.</p><br><br></li></ul><br><br><br><p><b><span>Workplace type</span>: </b></p><br><br>On-site Working<br><p><b>About NTT DATA</b><br>NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune </p><br><br><p>Global 100. We are committed to accelerating client success and positively impacting society through </p><br><br><p>responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with </p><br><br><p>unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and </p><br><br><p>application services. Our consulting and industry solutions help organizations and society move </p><br><br><p>confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more </p><br><br><p>than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as </p><br><br><p>established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each </p><br><br><p>year in R&amp;D.</p><br><br><p><b>Equal Opportunity Employer</b><br>NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.</p><br><br><p><b>Third parties fraudulently posing as NTT DATA recruiters</b>&nbsp;</p><br><br><p>NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an <b>@nttdata.com</b> email address. If you suspect any fraudulent activity, please <i>contact us</i>.</p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Requirements:</p><br><p>• At least 4 years of experience in Microsoft Dynamics 365 CRM (On-Premises) development.</p><br><p>• Strong proficiency in .NET, .NET Core, REST APIs, and full-stack development.</p><br><p>• Hands-on experience in developing, customizing, and configuring Microsoft Dynamics 365 CRM solutions based on business requirements.</p><br><p>• Experience in creating custom workflows, plugins, and integrations using C# and .NET frameworks.</p><br><p>• Expertise in integrating Dynamics 365 CRM with external systems and applications through REST APIs, web services, and middleware.</p><br><p>• Practical experience with data migration activities and Dynamics 365 upgrades.</p><br><p>• Strong troubleshooting and problem-solving skills, especially for integration and system functionality issues.</p><br><p>• Ability to work on both front-end and back-end components, ensuring seamless user experience and robust backend performance.</p><br><p>• Proven experience in developing and maintaining web applications using .NET Core, ASP.NET, JavaScript, and HTML/CSS.</p><br><p>• Ability to design and deliver solutions with focus on performance optimization, scalability, and security.</p><br><p>• Ability to prepare and maintain detailed technical documentation.</p><br><p>• Strong experience with Microsoft SQL Server (MSSQL).</p><br><p>• Familiarity with Azure DevOps, including Boards, Work Items, and Git Repository for source code management.</p><br><p>• Strong ownership mindset, positive attitude, and ability to work effectively under pressure within a team environment.</p><br><p>• Experience in banking or enterprise sectors is preferred.</p><br><p>Preferred Certifications:</p><br><p>• Microsoft Certified: Dynamics 365 Developer Associate.</p><br><p>• Microsoft Certified: Azure Fundamentals or Azure Developer Associate (Optional).</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Requirements:</p><br><p>• At least 4 years of experience in Microsoft Dynamics 365 CRM (On-Premises) development.</p><br><p>• Strong proficiency in .NET, .NET Core, REST APIs, and full-stack development.</p><br><p>• Hands-on experience in developing, customizing, and configuring Microsoft Dynamics 365 CRM solutions based on business requirements.</p><br><p>• Experience in creating custom workflows, plugins, and integrations using C# and .NET frameworks.</p><br><p>• Expertise in integrating Dynamics 365 CRM with external systems and applications through REST APIs, web services, and middleware.</p><br><p>• Practical experience with data migration activities and Dynamics 365 upgrades.</p><br><p>• Strong troubleshooting and problem-solving skills, especially for integration and system functionality issues.</p><br><p>• Ability to work on both front-end and back-end components, ensuring seamless user experience and robust backend performance.</p><br><p>• Proven experience in developing and maintaining web applications using .NET Core, ASP.NET, JavaScript, and HTML/CSS.</p><br><p>• Ability to design and deliver solutions with focus on performance optimization, scalability, and security.</p><br><p>• Ability to prepare and maintain detailed technical documentation.</p><br><p>• Strong experience with Microsoft SQL Server (MSSQL).</p><br><p>• Familiarity with Azure DevOps, including Boards, Work Items, and Git Repository for source code management.</p><br><p>• Strong ownership mindset, positive attitude, and ability to work effectively under pressure within a team environment.</p><br><p>• Experience in banking or enterprise sectors is preferred.</p><br><p>Preferred Certifications:</p><br><p>• Microsoft Certified: Dynamics 365 Developer Associate.</p><br><p>• Microsoft Certified: Azure Fundamentals or Azure Developer Associate (Optional).</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Our client is a leading global professional services organisation with a strong reputation for delivering technology-enabled solutions to complex business challenges. <br>Its consulting teams work with major organisations across a range of industries, combining technical expertise, sector knowledge and strategic insight to create meaningful client outcomes.<br>As part of continued growth, the organisation is seeking a Microsoft Dynamics CRM Manager to join its Customer and Marketing consulting practice.<br>In this role, you will work with clients to understand their business challenges, design effective CRM solutions and support the successful delivery of Microsoft Dynamics CRM implementations. You will collaborate with experienced technology and consulting professionals while contributing to a high-performing, inclusive and forward-thinking environment.<br>Key responsibilities Analyse client requirements, business issues and operational needs. Design, configure and customise Microsoft Dynamics CRM solutions. Contribute to the delivery of CRM implementation and transformation projects. Present research, analysis, recommendations and proposed solutions to clients. Manage defined workstreams or components of client engagements. Prepare project plans, priorities, status updates and regular reports. Work collaboratively with colleagues, clients and stakeholders to achieve project objectives. Mentor and support junior consultants in their technical and professional development. Identify opportunities to improve processes, solutions and client outcomes.<br>Requirements Bachelor’s or postgraduate degree in technology, business, computer science or a related discipline. At least 7 years of experience delivering Microsoft Dynamics CRM implementations. At least 7 years of experience configuring and customising Microsoft Dynamics CRM. Strong understanding of CRM platforms, business processes and client requirements. Excellent communication, presentation and stakeholder-management skills. Ability to develop ideas, conceptualise solutions and communicate recommendations clearly. Strong interpersonal skills and a collaborative approach to client service. Experience with . NET development is advantageous. Experience with client-side programming, including Dynamic HTML, is advantageous. Strong understanding of relational database concepts and Microsoft SQL is advantageous. Relevant Microsoft certifications or professional qualifications are desirable.

Summary:CRM Specialist Acts as a point-of-resource to all the other departments in the company relating to the CRM software Generate and interpret the data from the software Work with various teams to improve customer care, sales and marketing based on the CRM numbers and data Grant user access Maintain the integrity of the information stored in the CRMReview the current processes within the company and propose updates to them to align them with the CRM data Ensure the CRM’s accuracy and reliability<br>Responsibilities:Plan and deliver CRM strategy with a view of retaining existing customers, improving customer experience, increasing repeat visitation, and growing qualified databases. Segment and manage customer data for regions, venues, programs, offers etc. and set up appropriate funnels and campaigns within CRM software that deliver results for the business. Set up marketing automation and establish workflows for data capture, always ensuring data integrity. Delivery of all CRM activities for the business to meet agreed KPIs – including direct calls, mail, SMS marketing, mobile messaging, loyalty program in line with marketing calendars for the brand. Leverage campaign results to run the planning and testing process to continuously drive increased customer interest, conversion, sales, and profitability across segments and channels Customize and pull marketing reports from CRM system on a weekly basis with analysis of trends, successes, and learnings. Set up live dashboards for campaigns Create campaign specific landing pages and webforms on website to support CRM campaigns and capture data. A keen eye for detail to be able to identify issues and to deliver solutions for any CRM issues that arise. Drive continuous improvement of all aspects the CRM system. Monitor trends in the market and via CRM integration and share trends and insights<br>Required Education:degree in Marketing or equivalent<br>Required Experience:1 year Min<br>Required Competencies:Experience of actively using and optimizing CRM techniques including segmentation, campaign planning, implementation and evaluation Good knowledge of HTMLExperience of working with Content and/or Campaign Management Systems Experience with a Marketing Automation tool (Marketo, Salesforce Marketing Cloud, Eloqua, Zoho or similar) Ability to manage multiple projects at the same time Advanced user of Microsoft Office (Excel, Word, Outlook etc) Strong copywriting, design, segmentation, and testing skills in English and Arabic Has Flexibility working shifts.

CRM Manager<br>About Reef Group<br>Reef Group is one of Saudi Arabia’s leading fragrance companies, committed to delivering exceptional customer experiences through innovation, quality, and continuous growth. As we expand our presence, we are looking for a CRM Manager to lead our customer relationship strategy and strengthen customer engagement across all touchpoints.<br>Key Responsibilities<br>Develop and execute the company’s CRM strategy to drive customer acquisition, engagement, retention, and loyalty. Design and optimize customer journeys across multiple channels, including Email, SMS, Whats App, Push Notifications, and Mobile App. Build customer segmentation strategies based on behavioral and transactional data. Plan, launch, and monitor CRM campaigns to maximize customer lifetime value. Analyze campaign performance and customer insights, providing actionable recommendations. Work closely with Marketing, E-commerce, Retail, Digital, and Data teams to deliver personalized customer experiences. Manage CRM systems and marketing automation platforms. Monitor key CRM KPIs such as retention rate, repeat purchase rate, customer lifetime value (CLV), engagement, and campaign ROI. Ensure data quality and compliance with relevant privacy regulations.<br>Qualifications<br>Bachelor’s degree in Marketing, Business Administration, or a related field. Minimum 5 years of experience in CRM, Customer Lifecycle Management, or Loyalty. Experience with CRM platforms such as Salesforce, Microsoft Dynamics, Braze, Hub Spot, Emarsys, or similar. Strong analytical skills with experience using customer data to drive business decisions. Excellent communication and stakeholder management skills. Experience in Retail, Beauty, Luxury, FMCG, or E-commerce is highly preferred.<br>Why Join Reef Group?<br>Be part of a fast-growing Saudi brand with ambitious regional and global expansion. Work in a dynamic and collaborative environment. Play a key role in shaping the company’s customer experience and loyalty strategy. Competitive salary and attractive career development opportunities.<br>Location: Riyadh, Saudi Arabia

CRM Manager<br>About Reef Group<br>Reef Group is one of Saudi Arabia’s leading fragrance companies, committed to delivering exceptional customer experiences through innovation, quality, and continuous growth. As we expand our presence, we are looking for a CRM Manager to lead our customer relationship strategy and strengthen customer engagement across all touchpoints.<br>Key Responsibilities<br>Develop and execute the company’s CRM strategy to drive customer acquisition, engagement, retention, and loyalty. Design and optimize customer journeys across multiple channels, including Email, SMS, Whats App, Push Notifications, and Mobile App. Build customer segmentation strategies based on behavioral and transactional data. Plan, launch, and monitor CRM campaigns to maximize customer lifetime value. Analyze campaign performance and customer insights, providing actionable recommendations. Work closely with Marketing, E-commerce, Retail, Digital, and Data teams to deliver personalized customer experiences. Manage CRM systems and marketing automation platforms. Monitor key CRM KPIs such as retention rate, repeat purchase rate, customer lifetime value (CLV), engagement, and campaign ROI. Ensure data quality and compliance with relevant privacy regulations.<br>Qualifications<br>Bachelor’s degree in Marketing, Business Administration, or a related field. Minimum 5 years of experience in CRM, Customer Lifecycle Management, or Loyalty. Experience with CRM platforms such as Salesforce, Microsoft Dynamics, Braze, Hub Spot, Emarsys, or similar. Strong analytical skills with experience using customer data to drive business decisions. Excellent communication and stakeholder management skills. Experience in Retail, Beauty, Luxury, FMCG, or E-commerce is highly preferred.<br>Why Join Reef Group?<br>Be part of a fast-growing Saudi brand with ambitious regional and global expansion. Work in a dynamic and collaborative environment. Play a key role in shaping the company’s customer experience and loyalty strategy. Competitive salary and attractive career development opportunities.<br>Location: Riyadh, Saudi Arabia

CRM Business Partner | Reef Group<br>Position Title: CRM Business Partner Location: Riyadh, Saudi Arabia Job Type: Full-Time<br>About the Role:We are seeking a highly skilled and experienced CRM Business Partner (CRM Consultant) to lead the strategy, implementation, and ongoing management of Customer Relationship Management (CRM) systems. The ideal candidate will have strong technical and functional expertise in CRM platforms, particularly Microsoft Dynamics CRM and Salesforce, along with the ability to align CRM solutions with business objectives and drive digital transformation.<br>Key Responsibilities:Lead the overall CRM strategy, planning, and execution across the organization. Manage and optimize CRM platforms, including Microsoft Dynamics CRM and Salesforce. Collaborate with stakeholders to gather business requirements and translate them into technical solutions. Oversee integration between CRM and enterprise systems (ERP, marketing tools, etc.). Ensure data accuracy, governance, and compliance within CRM systems. Develop dashboards, reports, and insights to support business decision-making. Manage CRM upgrades, enhancements, and system performance. Drive user adoption, training, and best practices across teams. Lead and mentor CRM team members and external vendors when required.<br>Required Qualifications:Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.5+ years of experience in CRM systems. Strong hands-on experience with Microsoft Dynamics CRM and Salesforce CRM. Solid understanding of CRM architecture, workflows, and integrations. Experience with APIs, data migration, and system customization. Familiarity with Agile methodologies. Strong analytical, problem-solving, and leadership skills. Excellent communication skills in English and Arabic.<br>Preferred Qualifications:Experience with cloud platforms (Azure or similar). Knowledge of Power Platform (Power BI, Power Apps). Experience in digital transformation initiatives.<br>Why Join Us? This is a strategic opportunity to join a forward-thinking organization driving customer experience transformation through advanced CRM solutions. You will play a key role in bridging business and technology to deliver impactful enterprise value.

CRM Specialist | Reef Holding<br>We’re Hiring: CRM Specialist Location: Riyadh, Saudi Arabia Job Type: Full-Time<br>About the Role:Reef Holding is seeking a highly analytical and customer-focused CRM Specialist to manage and optimize marketing campaigns across CRM platforms. This role plays a key part in enhancing customer experience, driving loyalty, and supporting revenue growth through personalized multi-channel campaigns.<br>Key Responsibilities:Execute personalized marketing campaigns using the CRM system. Prepare and implement automated messages (Automations) based on user behavior. Manage and send app notifications in line with campaign objectives. Design and schedule marketing Whats App messages. Prepare email campaigns based on targeted segments. Coordinate SMS campaigns and analyze their performance. Execute targeted campaigns to encourage repeat purchases and special offers. Use purchase data to personalize offers and increase Average Order Value (AOV). Analyze customer data and behavior to identify cross-selling and upselling opportunities. Conduct A/B testing to improve engagement, open, click, and purchase rates. Prepare comprehensive performance reports for CRM campaigns and sales results and submit them to management. Work with content, sales, and technical teams to ensure message consistency and achieve revenue goals. Propose strategies to enhance customer experience and maximize commercial value per interaction. Propose strategies to enhance customer experience and maximize commercial value per interaction.<br>Qualifications:Bachelor’s degree in Marketing, Business Administration, or a related field. Training in computer skills, administrative skills, and effective communication. Strong data analysis skills. High ability in planning, execution, and performance follow-up. Excellent communication skills. Proficiency in email, SMS, and social media marketing tools. Solid understanding of cross-selling and upselling strategies. Good knowledge of CRM systems and analytics tools. Fluency in Arabic (excellent) and English (good).<br>Why Join Us? At Reef Holding, we are committed to building exceptional customer experiences that drive loyalty and sustainable business growth in the retail and fragrance sectors. Join a dynamic team that values innovation, collaboration, and customer success.

CRM Manager<br>About Reef Group<br>Reef Group is one of Saudi Arabia’s leading fragrance companies, committed to delivering exceptional customer experiences through innovation, quality, and continuous growth. As we expand our presence, we are looking for a CRM Manager to lead our customer relationship strategy and strengthen customer engagement across all touchpoints.<br>Key Responsibilities<br>Develop and execute the company’s CRM strategy to drive customer acquisition, engagement, retention, and loyalty. Design and optimize customer journeys across multiple channels, including Email, SMS, Whats App, Push Notifications, and Mobile App. Build customer segmentation strategies based on behavioral and transactional data. Plan, launch, and monitor CRM campaigns to maximize customer lifetime value. Analyze campaign performance and customer insights, providing actionable recommendations. Work closely with Marketing, E-commerce, Retail, Digital, and Data teams to deliver personalized customer experiences. Manage CRM systems and marketing automation platforms. Monitor key CRM KPIs such as retention rate, repeat purchase rate, customer lifetime value (CLV), engagement, and campaign ROI. Ensure data quality and compliance with relevant privacy regulations.<br>Qualifications<br>Bachelor’s degree in Marketing, Business Administration, or a related field. Minimum 5 years of experience in CRM, Customer Lifecycle Management, or Loyalty. Experience with CRM platforms such as Salesforce, Microsoft Dynamics, Braze, Hub Spot, Emarsys, or similar. Strong analytical skills with experience using customer data to drive business decisions. Excellent communication and stakeholder management skills. Experience in Retail, Beauty, Luxury, FMCG, or E-commerce is highly preferred.<br>Why Join Reef Group?<br>Be part of a fast-growing Saudi brand with ambitious regional and global expansion. Work in a dynamic and collaborative environment. Play a key role in shaping the company’s customer experience and loyalty strategy. Competitive salary and attractive career development opportunities.<br>Location: Riyadh, Saudi Arabia

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Qiddiya Investment Company, a key driver of Saudi Arabia’s Vision 2030, is developing a world-class entertainment, cultural, and lifestyle destination that demands robust strategic supplier partnerships.<br> As the project evolves, ensuring excellence in supplier relationship management is crucial to the success and sustainability of this giga project.<br> We are looking for a highly experienced and visionary Manager – Strategic Supplier Relationship Management to lead and elevate the SRM function to greater levels of sophistication and impact.<br> This senior leadership role will oversee the strategic direction, execution, and continuous improvement of the SRM program, fostering innovation, resilience, and value creation across the supply chain network.<br> The ideal candidate possesses deep expertise in managing complex supplier ecosystems and driving cross-functional collaboration to realize strategic business outcomes.<br> Comprehensive benefits package Key Responsibilities : 1.<br> Leadership and Strategic Direction · Define and champion the enterprise-wide SRM strategy in alignment with corporate objectives and Vision 2030 goals.<br> · Provide thought leadership on supplier engagement, risk mitigation, and governance frameworks at senior executive levels.<br> · Drive cultural transformation to embed strategic SRM practices throughout the organization.<br> 2. Program Oversight and Continuous Improvement · Lead the design, implementation, and evolution of SRM frameworks, policies, and tools to ensure industry best practices.<br> · Oversee supplier segmentation, risk assessments, performance measurement, and business continuity planning.<br> · Ensure integration of SRM initiatives with procurement, risk, legal, finance, and operational functions.<br> 3. Supplier Relationship Leadership · Develop and maintain executive-level relationships with strategic suppliers to drive innovation and mutual value.<br> · Guide cross-functional teams in executing joint business plans and strategic initiatives with key suppliers.<br> · Address complex supplier performance, risk, and compliance issues with balanced leadership.<br> 4. Stakeholder Engagement and Governance · Facilitate executive forums such as Quarterly Business Reviews and SRM steering committees.<br> · Influence and advise senior leaders to adopt consistent SRM governance models and decision frameworks.<br> · Champion transparency, accountability, and data-driven decision-making across the supplier ecosystem.<br> 5. Team Development and Capability Building · Lead, mentor, and develop a high-performing SRM team, fostering collaboration and professional growth.<br> · Promote skill development initiatives and succession planning within the team.<br> 6. Value Creation and Innovation · Drive initiatives that leverage supplier partnerships to deliver cost efficiencies, service excellence, and sustainability benefits.<br> · Champion ESG and digital transformation efforts aligned with organizational strategy.<br> Qualifications: · 12+ years of relevant experience including strategic supplier relationship management, procurement, supply chain management, or related fields in complex and multinational environments.<br> · Advanced degree such as MBA or Master’s in Supply Chain, Business Administration, or related discipline preferred.<br> · Relevant professional certifications such as CPSM, CSCP, or CPM are highly desirable.<br> · Proven ability to influence and engage senior stakeholders and suppliers at executive levels.<br> · Strong leadership, negotiation, and communication skills.<br> · Experience in giga projects or large-scale developments is an advantage.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Purpose of the Job:<br>Maintain customer structure and ensure proper placement and upgrade of customers. Measure the performance of CMT teams through proper application of CRM policies and procedures.<br>Job Description:<br>Enhance the efficiency and effectiveness of CMT. Set / Assist in setting CMT targets with CRM manager / country manager and monitor CMT performance against set targets. Conduct continuous and frequent data analysis and study for the station’s performance and status. Ensure data integrity of customer in the system. Conduct market research and gather related information needed to drive growth and improve processes. Enhance customer satisfaction through delivering special requirements. Reporting any information that might impact company image and brand. Assess and evaluate CRM team performance. Manage accounts and generating process with CMT. Confirm accounts opening process. Monitor CMT’s visitation schedule and process. Ensure delivering revenues vs targets reports on monthly basis to CMT and country manager. Preparing monthly competitions to enhance production<br>Job Requirements - Experience and Education:<br>Bachelor’s degree in marketing, Business Administration, or a related field.3+ years of experience in CRM, marketing, or a related field. English Language Fluency.

Microsoft Dynamics 365 CRM Consultant<br>Location: Saudi Arabia Experience: 7–10 Years Employment Type: Full-Time<br>About the Role We are looking for an experienced Microsoft Dynamics 365 CRM Consultant to join our team in Saudi Arabia. The ideal candidate will have strong hands-on expertise in Microsoft Dynamics 365 CRM, with proven experience in implementing, customizing, integrating, and supporting CRM solutions aligned with business requirements.<br>You will work closely with business stakeholders, technical teams, and project leadership to deliver scalable and high-performing Dynamics CRM solutions.<br>Key Responsibilities Analyze business requirements and translate them into Microsoft Dynamics 365 CRM functional and technical solutions. Configure and customize Dynamics 365 CRM modules based on business processes. Design and implement CRM workflows, business rules, forms, views, dashboards, and security roles. Develop and support Dynamics 365 integrations with internal and external applications. Work with Power Platform, including Power Automate, Power Apps, and Dataverse. Develop or oversee customizations using Java Script, C#, . NET, and Dynamics 365 APIs where required. Participate in CRM implementation, migration, upgrade, testing, deployment, and production support activities. Troubleshoot application issues and provide effective root-cause analysis and resolution. Collaborate with functional consultants, developers, architects, and business stakeholders. Prepare technical/functional documentation and support knowledge-transfer activities. Ensure solutions follow Microsoft best practices, security standards, and performance guidelines.<br>Required Skills & Experience7–10 years of overall IT experience, with significant experience in Microsoft Dynamics CRM/Dynamics 365. Strong hands-on experience with Microsoft Dynamics 365 CRM implementation and customization. Good understanding of CRM modules, processes, workflows, security, and data management. Experience with Dataverse and Microsoft Power Platform. Strong knowledge of Dynamics 365 integration concepts and APIs. Experience with Java Script, C#, . NET, and CRM customization is highly desirable. Experience working with Power Automate and Power Apps. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and stakeholder-management abilities. Ability to work independently as well as collaboratively within a project team.<br>Preferred Qualifications Microsoft Dynamics 365 / Power Platform certifications. Experience working on large-scale CRM transformation or implementation projects. Exposure to Agile/Scrum delivery methodologies. Experience working with enterprise clients or large transformation programs.<br>Why Join? Be part of a high-impact Microsoft Dynamics 365 transformation initiative in Saudi Arabia, working with modern CRM and Power Platform technologies while contributing to enterprise-scale digital transformation.

Purpose of the Job:<br>Maintain customer structure and ensure proper placement and upgrade of customers. Measure the performance of CMT teams through proper application of CRM policies and procedures.<br>Job Description:<br>Enhance the efficiency and effectiveness of CMT. Set / Assist in setting CMT targets with CRM manager / country manager and monitor CMT performance against set targets. Conduct continuous and frequent data analysis and study for the station’s performance and status. Ensure data integrity of customer in the system. Conduct market research and gather related information needed to drive growth and improve processes. Enhance customer satisfaction through delivering special requirements. Reporting any information that might impact company image and brand. Assess and evaluate CRM team performance. Manage accounts and generating process with CMT. Confirm accounts opening process. Monitor CMT’s visitation schedule and process. Ensure delivering revenues vs targets reports on monthly basis to CMT and country manager. Preparing monthly competitions to enhance production<br>Job Requirements - Experience and Education:<br>Bachelor’s degree in marketing, Business Administration, or a related field.3+ years of experience in CRM, marketing, or a related field. English Language Fluency.

Dynamics CRM Developer Location : Riyadh, Saudi Experience Required : 10 Years Perm Role<br><br>We are seeking a skilled and motivated Dynamic CRM Developer to join our IT team. The ideal candidate will have a strong background in Microsoft Dynamics CRM support and integration with Remedy, with a proven track record of implementing and customizing CRM solutions to meet business requirements. You will play a crucial role in developing, deploying, and maintaining our CRM systems and Remedy system to ensure optimal performance and user satisfaction<br>.<br>Responsibilities:• Design, develop, and implement solutions within the Microsoft Dynamics CRM platform to support business processes and functions.• Work closely with stakeholders to understand business requirements and translate them into CRM solutions.• Customize and configure Dynamics CRM entities, workflows, business rules, dashboards, and forms.• Integrate Dynamics CRM with other business systems and applications using APIs and web services.• Perform data migration and ensure data integrity across systems.• Monitor and troubleshoot CRM system issues, providing technical support as needed.• Keep abreast of new CRM features and technologies, incorporating them into our solutions to enhance functionality and user experience.• Document CRM development processes, configurations, and customizations. Requirements:• Bachelor’s degree in Computer Science, Information Technology, or related field.• Minimum of 10 years of experience in Microsoft Dynamics CRM development.• Proficient in Microsoft . NET, C#, Java Script, Remedy and HTML.• Experience with CRM API, REST/ODATA, and SOAP endpoints.• Knowledge of Microsoft SQL Server and database principles.• Strong understanding of CRM best practices and methodologies.• Excellent problem-solving skills and the ability to work in a fast-paced environment.• Strong communication and interpersonal skills, with the ability to work effectively in a team.• Knowledge on Remedy and integration with CRM• Certifications in Microsoft Dynamics CRM are highly desirabl<br>e.

Microsoft Dynamics 365 CRM Dev Ops Engineer Location: Riyadh, Saudi Arabia Job Summary DXC Technology is seeking a Microsoft Dynamics 365 CRM Dev Ops Engineer to support the delivery, automation, and lifecycle management of Dynamics 365 CRM and Power Platform solutions. The ideal candidate will have strong experience in Azure Dev Ops, CI/CD pipelines, release management, automation, and environment administration. Key Responsibilities Design, develop, and maintain CI/CD pipelines for Dynamics 365 CRM and Power Platform solutions. Automate solution deployments, release processes, and environment management using Azure Dev Ops. Manage CRM solution packaging, deployments, versioning, and application lifecycle management (ALM). Configure and maintain Azure Dev Ops repositories, branching strategies, YAML pipelines, approvals, and deployment gates. Develop automation scripts using Power Shell, Power Platform CLI (PAC CLI), and Azure tools. Support environment provisioning, configuration management, security setup, connection references, and environment variables. Monitor and troubleshoot deployment issues, solution import failures, dependency conflicts, and pipeline execution errors. Collaborate with developers, architects, QA, and infrastructure teams to ensure successful releases. Maintain technical documentation, deployment guides, release notes, runbooks, and operational procedures. Drive continuous improvement in automation, deployment reliability, security, and delivery efficiency. Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field.4-7 years of experience in Microsoft Dynamics 365 CRM, Power Platform, Dev Ops, or Release Management. Strong hands-on experience with Azure Dev Ops, Git, CI/CD pipelines, and release automation. Experience with Dynamics 365 CRM solution management, Dataverse, managed and unmanaged solutions, and dependency management. Experience with Power Platform Build Tools, PAC CLI, Power Shell, Azure CLI, and YAML pipelines. Knowledge of Power Apps, Power Automate, Dataverse, security roles, environment strategy, and ALM best practices. Experience managing multiple environments (Development, Test, UAT, Staging, Production). Understanding of Dev Sec Ops practices, security controls, deployment governance, and compliance requirements. Strong troubleshooting and problem-solving skills. Preferred Qualifications Microsoft certifications in Dynamics 365, Power Platform, Azure, or Dev Ops. Experience with Azure Functions, Logic Apps, Service Bus, Key Vault, Azure Monitor, and Application Insights. Experience with Git Hub Actions, Terraform, Bicep, or Infrastructure as Code (IaC). Experience with automated testing and deployment validation tools. Knowledge of Agile/Scrum methodologies. Arabic language skills are a plus. Skills Microsoft Dynamics 365 CRMPower Platform & Dataverse Azure Dev Ops CI/CD Pipelines Release Management Application Lifecycle Management (ALM) Power Shell & PAC CLIGit & Source Control YAML Pipelines Dev Sec Ops Azure Services Problem Solving & Communication

Microsoft Dynamics 365 CRM Technical Lead Location: Riyadh, Saudi Arabia Job Summary DXC Technology is seeking an experienced Microsoft Dynamics 365 CRM Technical Lead to lead the design, development, integration, and delivery of Dynamics 365 Customer Engagement and Power Platform solutions. The successful candidate will provide technical leadership, guide development teams, ensure solution quality, and support large-scale digital transformation initiatives. Key Responsibilities Lead the technical design, development, customization, and implementation of Dynamics 365 CRM solutions. Develop and oversee custom plugins, workflows, APIs, integrations, and extensions using C# and . NET technologies. Design and implement integrations between Dynamics 365 CRM and enterprise applications. Build and extend Power Platform solutions, including Power Apps, Power Automate, Dataverse, and Power Pages. Participate in requirements gathering, solution design, estimation, and architecture reviews. Support data migration, integration mapping, and data quality activities. Manage solution deployments, release planning, and application lifecycle management (ALM). Troubleshoot complex technical issues and optimize system performance. Conduct code reviews and ensure adherence to development best practices. Mentor developers and provide technical guidance across project teams. Prepare technical documentation, design specifications, deployment guides, and support documentation. Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field.5+ years of hands-on experience with Microsoft Dynamics 365 CRM/Customer Engagement. Proven experience in a Technical Lead or Senior CRM Developer role. Strong expertise in Dynamics 365 Sales, Customer Service, Field Service, and Power Platform. Advanced development experience with C#, . NET, ASP. NET, Java Script, Type Script, REST APIs, and SQL Server. Hands-on experience developing plugins, custom workflow activities, PCF controls, custom APIs, and integrations. Strong knowledge of Dataverse, Power Apps, Power Automate, security roles, and environment management. Experience integrating Dynamics 365 CRM with ERP and other enterprise systems. Experience with Azure services such as Azure Functions, Logic Apps, Service Bus, Key Vault, and Azure Dev Ops. Strong understanding of solution architecture, security, performance optimization, and data governance. Experience leading development teams, conducting code reviews, and managing technical delivery. Preferred Qualifications Microsoft certifications in Dynamics 365, Power Platform, Azure, or Solution Architecture. Experience with Omnichannel, Customer Insights, Power Pages, or Copilot Studio. Experience with Agile/Scrum and Dev Sec Ops practices. Arabic language skills are a plus. Skills Microsoft Dynamics 365 CRMPower Platform C# & . NETJava Script & Type Script Azure Integration Services Dataverse REST APIs & Integrations Solution Architecture Azure Dev Ops Technical Leadership Code Reviews & Mentoring Problem Solving & Communication

هذا منصب للعمل عن بعد.مطلوب CRM Integration Specialist – مهمة مؤقتة / Project-Based<br>نبحث عن شخص لديه خبرة عملية قوية في Zoho CRM لتنفيذ مهمة ربط وتهيئة الـ CRM، وليست وظيفة دائمة.<br>المطلوب في المشروع:<br>· ربط Zoho CRM بالموقع الإلكتروني.<br>· ربط الـ Leads القادمة من إعلانات مواقع التواصل الاجتماعي مباشرة بالـ CRM.<br>· ربط وتكامل AI Voice Agent مع Zoho CRM.<br>· التأكد من تسجيل بيانات العملاء ومصدر كل Lead بشكل صحيح.<br>· إعداد الـ Automation والـ Lead Flow المطلوب بين الأنظمة.<br>· اختبار جميع عمليات الربط والتأكد من عملها بشكل سليم.<br>أهم شرط:<br> نبحث عن شخص قام فعليًا بتنفيذ نفس النوع من التكاملات من قبل، وليس لديه معرفة نظرية فقط.يفضل أن تكون لديك خبرة سابقة في:<br> Zoho CRM, APIs, Webhooks, Website Integration, Meta Lead Ads / Social Media Leads, AI Voice Agents, Automation Tools.عند التقديم، يرجى إرسال:<br>· أمثلة لمشاريع مشابهة قمت بتنفيذها.<br>· ما الأنظمة التي سبق لك ربطها مع Zoho CRM.<br>· خبرتك السابقة في ربط AI Voice Agents بالـ CRM.<br>· المدة المتوقعة لتنفيذ المهمة.<br>نوع العمل: Freelance / One-Time Project<br> الأولوية للخبرة العملية السابقة المثبتة في نفس نوع الربط.<br><br>Skills: What We’re Looking For <br> <br>5+ years of professional Python development experience. <br> <br>3+ years in AI/ML engineering with a strong track record in building production-grade AI systems. <br> <br>Deep expertise in Lang Graph, Lang Chain, and AI workflow orchestration. <br> <br>Solid knowledge of Fast API, SQLAlchemy, async Python, and vector databases (e.g., Pinecone, Weaviate). <br> <br>Experience with LLM integration, fine-tuning, and optimization. <br> <br>Strong understanding of AI testing, monitoring, and security best practices. <br> <br> Nice to Have <br> <br>Experience with Lang Smith and other observability tools. <br> <br>Knowledge of AI performance optimization. <br> <br>Familiarity with AI ethics, Responsible AI, and compliance testing.

We are looking for a Senior CRM System Operations Specialist to join our team in Saudi Arabia.<br>Requirements:<br>Saudi National. Bachelor’s degree in Computer Engineering, Information Technology, or a related field. Minimum 5 years of experience in Information Technology, including hands-on experience in operating and managing CRM systems. Strong technical knowledge of APIs, system configuration, and user management. Experience in supporting, monitoring, and ensuring the smooth operation of CRM systems.<br>???? Location: Saudi Arabia<br>If you meet the requirements, please share your updated CV and mention your current location and notice period. on (careers@beetleware.com)