CRM specialist Jobs

CRM Business Partner | Reef Group<br>Position Title: CRM Business Partner Location: Riyadh, Saudi Arabia Job Type: Full-Time<br>About the Role:We are seeking a highly skilled and experienced CRM Business Partner (CRM Consultant) to lead the strategy, implementation, and ongoing management of Customer Relationship Management (CRM) systems. The ideal candidate will have strong technical and functional expertise in CRM platforms, particularly Microsoft Dynamics CRM and Salesforce, along with the ability to align CRM solutions with business objectives and drive digital transformation.<br>Key Responsibilities:Lead the overall CRM strategy, planning, and execution across the organization. Manage and optimize CRM platforms, including Microsoft Dynamics CRM and Salesforce. Collaborate with stakeholders to gather business requirements and translate them into technical solutions. Oversee integration between CRM and enterprise systems (ERP, marketing tools, etc.). Ensure data accuracy, governance, and compliance within CRM systems. Develop dashboards, reports, and insights to support business decision-making. Manage CRM upgrades, enhancements, and system performance. Drive user adoption, training, and best practices across teams. Lead and mentor CRM team members and external vendors when required.<br>Required Qualifications:Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.5+ years of experience in CRM systems. Strong hands-on experience with Microsoft Dynamics CRM and Salesforce CRM. Solid understanding of CRM architecture, workflows, and integrations. Experience with APIs, data migration, and system customization. Familiarity with Agile methodologies. Strong analytical, problem-solving, and leadership skills. Excellent communication skills in English and Arabic.<br>Preferred Qualifications:Experience with cloud platforms (Azure or similar). Knowledge of Power Platform (Power BI, Power Apps). Experience in digital transformation initiatives.<br>Why Join Us? This is a strategic opportunity to join a forward-thinking organization driving customer experience transformation through advanced CRM solutions. You will play a key role in bridging business and technology to deliver impactful enterprise value.

About the job<br>Domain: IT Services & Consulting Position: Microsoft Dynamics CRM development Experience: 10+ Years Location: Riyadh, Saudi Arabia Your Team You are invited to work with a top-tier organization that's been in the game for 50+ years, partnering with some of the world's biggest businesses. As India's largest multinational business group, this enterprise boast a workforce of highly skilled consultants spread across 60+ countries, at the forefront of the financial markets and data industry, delivering exceptional services in Data & Analytics, Capital Markets, and Post Trade. <br>Your Job We are seeking a skilled and motivated Dynamic CRM Developer to join our IT team. The ideal candidate will have a strong background in Microsoft Dynamics CRM support and integration with Remedy, with a proven track record of implementing and customizing CRM solutions to meet business requirements. You will play a crucial role in developing, deploying, and maintaining our CRM systems and Remedy system to ensure optimal performance and user satisfaction.<br>Responsibilities:Design, develop, and implement solutions within the Microsoft Dynamics CRM platform to support business processes and functions. Work closely with stakeholders to understand business requirements and translate them into CRM solutions. Customize and configure Dynamics CRM entities, workflows, business rules, dashboards, and forms. Integrate Dynamics CRM with other business systems and applications using APIs and web services. Perform data migration and ensure data integrity across systems. Monitor and troubleshoot CRM system issues, providing technical support as needed. Keep abreast of new CRM features and technologies, incorporating them into our solutions to enhance functionality and user experience. Document CRM development processes, configurations, and customizations.<br>Requirements:Minimum of 10 years of experience in Microsoft Dynamics CRM development. Proficient in Microsoft . NET, C#, Java Script, Remedy and HTML. Experience with CRM API, REST/ODATA, and SOAP endpoints. Knowledge of Microsoft SQL Server and database principles. Strong understanding of CRM best practices and methodologies. Excellent problem-solving skills and the ability to work in a fast-paced environment. Strong communication and interpersonal skills, with the ability to work effectively in a team. Knowledge on Remedy and integration with CRMCertifications in Microsoft Dynamics CRM are highly desirable. Qualifications: MBA / B. Tech / Any graduation Skills: Microsoft Dynamics CRM, . NET, C#, Java Script, Remedy, HTML, CRM API, REST, ODATA, SOAP, Microsoft SQL Server You can explore new jobs at https://www.linkedin.com/company/cognitud-advisory/jobs/?view AsMember=true You can also apply for more job openings on our website by visiting this link: https://www.cognitud.com/open-jobs

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a GoHigh Level CRM & Automation Administrator based in Saudi Arabia.<br><br>We are looking for a technically skilled and proactive CRM & Automation Administrator to support business operations through the development and optimization of digital systems.<br><br>This role combines CRM management, marketing automation, workflow optimization, and technical troubleshooting to improve operational efficiency.<br><br>You will take ownership of automation infrastructure, customer journeys, integrations, and data organization across multiple platforms.<br><br>The position requires strong attention to detail, problem-solving skills, and the ability to work independently in a remote environment.<br><br>You will collaborate with stakeholders to streamline processes, enhance customer experiences, and maintain reliable digital workflows.<br><br>This is an opportunity to contribute to growing businesses by building scalable systems and improving day-to-day operations through technology.<br><br>Accountabilities<br><br>The role focuses on managing and improving CRM platforms, automation workflows, and operational processes while providing technical support across connected systems. Key responsibilities include:<br><br>Managing and optimizing GoHigh Level CRM infrastructure, including pipelines, Smart Lists, tags, segmentation strategies, and data accuracy. Building and maintaining marketing funnels, landing pages, automation workflows, drip campaigns, customer journeys, newsletters, and email templates. Designing and improving automated processes to increase efficiency, improve lead management, and enhance customer interactions. Supporting executive and client operations through calendar management, appointment scheduling, client communications, documentation, and administrative coordination. Configuring and maintaining integrations between platforms such as Jotform, GoHigh Level, Word Press, payment systems, and other operational tools. Troubleshooting workflow issues, integration failures, notification problems, website functionality concerns, and technical inconsistencies. Monitoring CRM performance, maintaining system reliability, and ensuring connected platforms operate effectively. Supporting social media operations by scheduling approved content, coordinating announcements, and assisting with publishing workflows. Collaborating with stakeholders to identify process improvements and implement scalable operational solutions.<br><br>Requirements<br><br>The ideal candidate has strong experience managing CRM systems, automation platforms, and technical business operations, with the ability to independently solve problems and optimize workflows. Required qualifications include:<br><br>Minimum of 3 years of hands-on experience with GoHigh Level, including advanced automation workflows and CRM administration. Proven experience creating funnels, landing pages, campaigns, customer journeys, and automated marketing processes. Strong knowledge of CRM segmentation, tagging strategies, pipeline management, and data organization. Experience integrating Jotform with GoHigh Level and troubleshooting connected systems. Familiarity with Word Press website management, GoDaddy hosting, DNS configuration, and website troubleshooting. Experience with payment administration tools such as Stripe and scheduling platforms such as Acuity Scheduling. Proficiency with Google Workspace and project management tools such as Monday.com. Strong understanding of workflow optimization, system maintenance, and technical problem-solving. Excellent written and verbal English communication skills, with the ability to collaborate effectively with international teams. Strong organizational skills, attention to detail, autonomy, and the ability to manage priorities in a remote environment. Ability to work approximately 20 hours per week, Monday through Friday, with flexibility depending on client requirements and time zones.<br><br>Benefits<br><br>Competitive compensation rates. Weekly payment schedule. Remote work opportunity with flexible scheduling arrangements. Access to multiple open contractor opportunities. Free training and professional upskilling resources. Continuous support and guidance throughout engagements. Opportunity to join a collaborative international community. Exposure to diverse projects and global clients.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Business Support & CRM Coordinator based in Saudi Arabia.<br><br>This remote opportunity is designed for an organized and proactive professional who can support business operations, customer communication, and CRM management.<br><br>The role focuses on improving operational efficiency by maintaining accurate data, coordinating workflows, and supporting customer-facing activities.<br><br>You will work closely with a growing business to streamline administrative processes, strengthen client relationships, and support business development initiatives.<br><br>The position offers exposure to CRM platforms, customer experience operations, and a variety of administrative responsibilities.<br><br>You will play a key role in ensuring smooth day-to-day operations while contributing to long-term business growth.<br><br>This is an opportunity for someone detail-oriented, reliable, and eager to grow into a broader operations or leadership support role.<br><br>Accountabilities<br><br>The Business Support & CRM Coordinator will provide essential administrative, CRM, and customer support services to help improve operational performance and maintain high-quality client interactions. Key responsibilities include:<br><br>Manage and update customer records within CRM platforms, ensuring accurate and organized data management. Maintain sales pipelines by tracking opportunities, updating statuses, and monitoring workflow progress. Perform regular data entry, quality checks, and CRM maintenance to support business visibility and efficiency. Respond to customer inquiries through email and text communication while maintaining a professional and service-focused approach. Send appointment reminders, follow-ups, and customer updates throughout the client journey. Coordinate internally to ensure timely communication and smooth customer support processes. Deliver a high-quality customer experience aligned with business standards and service expectations. Research and build prospect lists for referral partners, business contacts, and growth opportunities. Support outreach initiatives, meeting coordination, and relationship-building activities with external partners. Maintain operational reports, digital records, and internal documentation. Assist leadership with administrative projects, workflow organization, and process improvements. Support future operational growth by taking on expanded responsibilities, including office management and team support activities.<br><br>Requirements<br><br>The ideal candidate is a highly organized and customer-focused professional with experience in CRM management, administrative support, and business operations. Required qualifications and skills include:<br><br>Previous experience managing CRM systems and maintaining customer data accuracy. Experience with GoHigh Level is preferred; familiarity with other CRM platforms is a plus. Customer service, hospitality, or client-facing support experience required. Administrative support and business operations experience required. Experience with data entry, reporting, and maintaining organized digital records. Experience supporting home service businesses or similar industries is preferred. Strong organizational skills with the ability to manage multiple priorities and workflows simultaneously. Excellent written English communication skills with native or near-native proficiency required for future client-facing responsibilities. Strong attention to detail, reliability, and ability to follow processes effectively. Self-motivated mindset with strong ownership and follow-through. Ability to work independently while collaborating effectively with remote teams. Familiarity with tools such as Google Workspace, Gmail, Microsoft Office, CRM platforms, and Paint Scout is preferred. Interest in developing toward a broader administrative or operations leadership role.<br><br>Benefits<br><br>Competitive compensation rates. Weekly payment schedule. Full-time remote opportunity with approximately 40 contracted hours per week. Flexible access to various remote opportunities across different client engagements. Free training and professional upskilling opportunities. Ongoing guidance, support, and resources throughout the engagement. Opportunity to join a collaborative international community of remote professionals. Exposure to diverse business operations and opportunities for professional growth.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Summary We are seeking a highly skilled Senior Microsoft Dynamics 365 CRM Developer to design, develop, and maintain advanced CRM solutions that support business growth and digital transformation. The ideal candidate will have strong technical expertise in Dynamics 365, Power Platform, and integrations, with the ability to translate business requirements into scalable technical solutions. Key Responsibilities Design, develop, customize, and maintain Microsoft Dynamics 365 CRM solutions. Develop plugins, custom workflows, business process flows, and Power Automate flows. Customize forms, views, dashboards, reports, and security roles. Build and manage integrations between Dynamics 365 and external systems using:Web APIsAzure services Middleware tools Lead technical design sessions and provide solution architecture guidance. Perform system upgrades, patches, and performance tuning. Ensure best practices for:Security Data integrity Scalability Provide technical leadership and mentor junior developers. Participate in code reviews and enforce development standards. Troubleshoot, debug, and resolve complex production issues. Collaborate closely with:Business Analysts Project Managers QA teams Prepare technical documentation and deployment guides.<br><br>Required Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field.5+ years of hands-on experience in Microsoft Dynamics 365 CRM development. Strong proficiency in:C#. NETJava Script / Type Script HTML / CSSAdvanced experience with:Power Platform (Power Apps, Power Automate, Power BI) Dataverse Plugins and Custom APIsSolid experience with:REST / OData APIsAzure Functions Azure Logic Apps Strong understanding of:CRM security model Business rules Workflow automation Experience with Agile/Scrum methodologies. Excellent problem-solving and analytical skills. Preferred Qualifications Microsoft Dynamics certifications (MB-210, MB-300, PL-400, etc.) Experience with:Azure Dev Ops CI/CD pipelines SSRS / Fetch XML reporting Experience in enterprise or multi-region CRM implementations. Leadership or team lead experience. Soft Skills Strong communication and presentation skills. Ability to work independently and within cross-functional teams. High attention to detail. Strong time management and multitasking ability.

Job Requirements:<br><br> At least 4 years of experience in Microsoft Dynamics 365 CRM (On-Premises) development Strong proficiency in . NET, . NET Core, REST APIs, and full-stack development Hands-on experience in developing, customizing, and configuring Microsoft Dynamics 365 CRM solutions based on business requirements Experience in creating custom workflows, plugins, and integrations using C# and . NET frameworks Expertise in integrating Dynamics 365 CRM with external systems and applications through REST APIs, web services, and middleware Practical experience with data migration activities and Dynamics 365 upgrades Strong troubleshooting and problem-solving skills, especially for integration and system functionality issues Ability to work on both front-end and back-end components, ensuring seamless user experience and robust backend performance Proven experience in developing and maintaining web applications using . NET Core, ASP. NET, Java Script, and HTML/CSS Ability to design and deliver solutions with focus on performance optimization, scalability, and security Ability to prepare and maintain detailed technical documentation Strong experience with Microsoft SQL Server (MSSQL) Familiarity with Azure Dev Ops, including Boards, Work Items, and Git Repository for source code management Strong ownership mindset, positive attitude, and ability to work effectively under pressure within a team environment Experience in banking or enterprise sectors is preferred<br><br>Preferred Certifications:<br><br> Microsoft Certified: Dynamics 365 Developer Associate Microsoft Certified: Azure Fundamentals or Azure Developer Associate (Optional)

JD for CRM and Remedy EXP - 8+ Years Location: Riyadh KSA<br>We are seeking a skilled and motivated Dynamic CRM Developer to join our IT team. The ideal candidate<br>will have a strong background in Microsoft Dynamics CRM support and integration with Remedy, with a<br>proven track record of implementing and customizing CRM solutions to meet business requirements.<br>You will play a crucial role in developing, deploying, and maintaining our CRM systems and Remedy<br>system to ensure optimal performance and user satisfaction.<br>Responsibilities:<br>• Design, develop, and implement solutions within the Microsoft Dynamics CRM platform to support<br>business processes and functions.<br>• Work closely with stakeholders to understand business requirements and translate them into CRM<br>solutions.<br>• Customize and configure Dynamics CRM entities, workflows, business rules, dashboards, and<br>forms.<br>• Integrate Dynamics CRM with other business systems and applications using APIs and web<br>services.<br>• Perform data migration and ensure data integrity across systems.<br>• Monitor and troubleshoot CRM system issues, providing technical support as needed.<br>• Keep abreast of new CRM features and technologies, incorporating them into our solutions to<br>enhance functionality and user experience.<br>• Document CRM development processes, configurations, and customizations.<br>Requirements:<br>• Bachelor’s degree in Computer Science, Information Technology, or related field.<br>• Minimum of 10 years of experience in Microsoft Dynamics CRM development.<br>• Proficient in Microsoft . NET, C#, Java Script, Remedy and HTML.<br>• Experience with CRM API, REST/ODATA, and SOAP endpoints.<br>• Knowledge of Microsoft SQL Server and database principles.<br>• Strong understanding of CRM best practices and methodologies.<br>• Excellent problem-solving skills and the ability to work in a fast-paced environment.<br>• Strong communication and interpersonal skills, with the ability to work effectively in a team.<br>• Knowledge on Remedy and integration with CRM<br>• Certifications in Microsoft Dynamics CRM are highly desirable.

Reports ToGeneral Manager – Marketing<br>Job Purpose:The Director of Digital Growth, CRM & Loyalty is responsible for driving profitable digital growth across Al Majed Oud through paid media, customer acquisition, CRM, loyalty, retention, and customer value. The role has direct commercial accountability for digital marketing performance and is responsible for maximizing the return generated from digital marketing investment. The position leads Paid Media, CRM, and Loyalty activities and works closely with Ecommerce, Product, Creative, Commercial, Technology, Finance, and other relevant functions. This is a commercial growth role with direct accountability for revenue, ROAS, acquisition efficiency, retention, repeat purchase, and customer lifetime value.<br>Key Responsibilities:Paid Media & Performance Marketing• Own the paid media strategy across Meta, Google, Tik Tok, Snapchat, and other relevant digital channels.• Set clear ROAS, CAC, revenue, and profitability targets.• Manage and optimize media budgets across channels.• Review digital campaign performance daily and weekly.• Identify opportunities to scale successful campaigns and reduce inefficient spending.• Analyze performance by channel, audience, campaign, product, and objective.• Work closely with the Creative team to improve advertising creative based on performance data.• Ensure paid media activity is connected directly to commercial and sales objectives. Online Revenue Growth• Drive online revenue growth through acquisition, conversion, retention, and customer activation.• Work closely with E-commerce to improve conversion performance.• Analyze sales by channel, campaign, category, product, customer segment, and audience.• Identify growth opportunities and performance gaps.• Build action plans to improve digital revenue performance. CRM• Own the CRM strategy across Whats App, SMS, Email, Push Notifications, App, and Web customer journeys.• Develop customer segmentation and targeting strategies.• Build automated customer journeys including:o Welcome journeys.o Abandoned cart.o Post-purchase.o Cross-sell.o Upsell.o Reactivation.o Win-back.o VIP customer journeys.• Improve CRM-attributed revenue and customer engagement.• Ensure customer communication is personalized, relevant, and commercially effective.<br>Loyalty:• Own the performance and development of the Al Majed Oud loyalty program.• Increase active loyalty membership and engagement.• Improve customer frequency and repeat purchase.• Develop loyalty campaigns, incentives, rewards, and activation programs.• Analyze member behavior, redemption, engagement, and revenue contribution.• Develop high-value and VIP customer strategies.• Increase the commercial contribution generated from loyalty customers. Customer Retention & Lifetime Value• Develop strategies to increase customer retention and repeat purchase.• Identify high-value customer segments.• Build initiatives to increase customer lifetime value.• Reduce customer inactivity and churn.• Develop reactivation and retention programs based on customer behavior. Offers, Bundles & Commercial Campaigns• Work with Marketing, Product, E-commerce, Commercial, and other relevant teams to develop offers and bundles.<br>• Use customer and sales data to recommend:o Product combinations.o Promotional mechanics.o Discount levels.o Target customer groups.o CRM activation strategies.• Evaluate commercial performance before and after launch.• Identify which offers should be scaled, modified, or discontinued.• Ensure promotional activity generates incremental revenue and protects profitability.<br>Data & Performance Management:• Build and maintain digital growth dashboards.• Monitor performance daily, weekly, and monthly.• Establish KPIs for Paid Media, CRM, Loyalty, and customer growth activities.• Analyze customer acquisition, conversion, retention, and revenue performance.• Translate data into clear commercial recommendations.• Present performance, risks, opportunities, and recommendations directly to management.• Develop forecasts and growth scenarios where required.<br>Team Leadership:• Lead Paid Media, CRM, Loyalty, and related digital growth teams.• Set clear targets and performance expectations.• Hold teams accountable for measurable commercial outcomes.• Develop analytical and commercial capabilities across the team.• Ensure Paid Media, CRM, and Loyalty operate as one integrated growth function. Cross-Functional Collaboration Work closely with:• E-commerce.• Creative.• Product.• Sales.• Commercial.• IT / Technology.• Finance.• Customer Service.• Marketing Performance.to ensure acquisition, conversion, retention, customer experience, and commercial performance are fully connected. Key Performance Indicators• Online revenue growth.• Paid Media ROAS.• Customer Acquisition Cost.• Conversion Rate.• CRM-attributed revenue.• Loyalty-attributed revenue.• Repeat Purchase Rate.• Customer Retention Rate.• Active Loyalty Members.• Loyalty Member Revenue.• Average Order Value.• Customer Lifetime Value.• Customer Reactivation Rate.• Marketing efficiency and profitability.<br>Qualifications & Experience:• Bachelor’s degree in Marketing, Business, E-commerce, Digital Marketing, Analytics, or a related field.• 10+ years of relevant experience in digital growth, performance marketing, CRM, loyalty, e-commerce, or commercial digital roles.• Proven experience leading managers and specialist teams.• Strong experience managing significant paid media budgets.• Strong understanding of ROAS, CAC, conversion, retention, and customer lifetime value.• Strong CRM and customer segmentation experience.• Experience managing loyalty programs.• Strong commercial and analytical mindset.• Strong digital analytics and dashboarding capabilities.• Experience working with large customer and sales datasets.• Strong understanding of Saudi and GCC digital consumer behavior.• Experience in retail, fragrance, beauty, luxury, fashion, or high-volume consumer businesses is preferred.• Strong senior management communication and presentation skills. Core Competencies• Digital growth leadership.• Commercial thinking.• Performance marketing.• CRM strategy.• Loyalty management.• Customer analytics.• Revenue optimization.• Data-driven decision making.• Team leadership.• Cross-functional collaboration

Job Summary<br><br>We are looking for a highly experienced Senior Microsoft Dynamics 365 CRM Developer with 9+ years of hands-on experience in Microsoft Dynamics 365 CRM development, with strong expertise in On-Premises environments. Cloud experience is considered a strong advantage.<br><br>The ideal candidate will have solid experience in Dynamics 365 customization, development, integration, data migration, upgrades, and troubleshooting, with strong technical skills in C#, . NET, . NET Core, REST APIs, and Microsoft SQL Server.<br><br>Key Responsibilities<br><br>Develop, customize, configure, and maintain Microsoft Dynamics 365 CRM solutions based on business and technical requirements Design and implement integrations between Dynamics 365 CRM and external systems using REST APIs, web services, and middleware Develop custom plugins, workflows, and integrations using C# and . NET technologies Perform data migration, system upgrades, and integration-related activities within the Dynamics 365 ecosystem Analyze business and technical requirements and translate them into scalable Dynamics 365 solutions Troubleshoot and resolve complex CRM, integration, and system functionality issues Develop and maintain technical documentation, including solution designs, technical specifications, integration documentation, and deployment guides Work closely with business stakeholders, technical teams, and other application teams to ensure successful solution delivery Support application releases, deployments, and production issues Follow development standards, version control practices, and CI/CD processes using Azure Dev Ops Work with Microsoft SQL Server for database development, troubleshooting, queries, and data-related activities<br><br>Requirements<br><br>Required Technical Skills<br><br>9+ years of professional experience in Microsoft Dynamics 365 CRM development Strong hands-on experience with Dynamics 365 CRM On-Premises Experience with Dynamics 365 CRM customization and configuration Strong programming skills in C#Strong knowledge of . NET / . NET Core Experience developing custom plugins and workflows Strong experience with REST APIs and web services Experience integrating Dynamics 365 with external applications and enterprise systems Strong Microsoft SQL Server (MSSQL) skills Experience with data migration and Dynamics 365 upgrades Experience with Azure Dev Ops, including Boards, Work Items, and Git repositories Strong troubleshooting and problem-solving skills Good understanding of full-stack development concepts Key Competencies Strong analytical and problem-solving skills Excellent communication and collaboration skills Ability to work independently and as part of a technical team Strong documentation and technical analysis skills Ability to work effectively in a business-critical enterprise environment Important Requirement Candidates must have 9+ years of hands-on experience specifically in Microsoft Dynamics 365 CRM, with strong On-Premises experience. Preferred Qualifications Experience with Dynamics 365 CRM Cloud / Online Experience working in the banking or financial services sector Experience working in large-scale enterprise environments Experience with middleware and enterprise integration platforms Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field

We are looking for an experienced L2/L3 Support Engineer to provide advanced technical support for Microsoft Dynamics 365 CRM environments. The ideal candidate will have strong troubleshooting skills, production support experience, and the ability to resolve complex technical issues while ensuring high system availability and performance. Key Responsibilities Provide Level 2 and Level 3 support for Microsoft Dynamics 365 CRM. Investigate, troubleshoot, and resolve application incidents and service requests. Perform Root Cause Analysis (RCA) and implement permanent solutions. Monitor system performance and ensure SLA compliance. Support production deployments, releases, and environment maintenance. Collaborate with developers and business teams to resolve functional and technical issues. Support integrations between Dynamics 365 CRM and enterprise applications. Maintain technical documentation, knowledge base articles, and support procedures. Participate in on-call support when required. Ensure high system availability and continuous service improvement. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field.4+ years of experience in Application Support or Microsoft Dynamics 365 CRM Support. Strong knowledge of Microsoft Dynamics 365 CRM. Experience with incident management and Root Cause Analysis (RCA). Experience working with SLAs and ITSM processes. Knowledge of SQL Server and CRM data troubleshooting. Experience with REST APIs and integrations is a plus. Excellent troubleshooting, communication, and analytical skills. Ability to work onsite in Saudi Arabia.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li>Monitoring the issuance and renewal of licenses and governmental permits.</li><li>Executing and completing transactions through governmental platforms such as (Qiwa, Baladi, Salama, Wafi, Muqeem, social insurance, etc.).</li><li>Coordinating with governmental entities to complete procedures and resolve obstacles.</li><li>Monitoring violations and governmental fees and coordinating regarding their settlement.</li><li>Preparing official correspondence and communications, including authorizations related to governmental entities.</li><li>Monitoring the requirements of governmental entities related to employees as needed.</li><li>Coordinating with project management to fulfill the requirements for licenses and governmental approvals.</li><li>Monitoring the approval of required documents and certificates with the relevant entities.</li><li>Archiving and organizing all governmental documents and transactions.</li><li>Preparing periodic reports on the status of transactions and licenses and submitting them to the direct supervisor.</li><li>Representing the company before governmental entities as needed.</li></ul><p>المؤهلات</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><div dir="rtl"><p>الخبرات</p><ul><li>خبرة من سنة إلى خمس سنوات في مجال العلاقات الحكومية.</li><li>يفضل وجود خبرة في القطاع العقاري أو التطوير العقاري.</li><li>خبرة في استخدام المنصات الحكومية الإلكترونية.</li></ul><p>المهارات</p><ul><li>إجادة التعامل مع المنصات الحكومية.</li><li>مهارات تواصل وتنسيق عالية.</li><li>إعداد الخطابات والمراسلات الرسمية.</li><li>متابعة وإنجاز المعاملات الحكومية.</li><li>إدارة الوقت وتنظيم الأولويات.</li><li>استخدام برامج Microsoft Office.</li></ul><p><br></p></div></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>The <strong>Service Relationship Manager</strong> has a solid technical understanding of how Fortinet products and services are utilized by the customer, and uses this to effectively resolve issues and propose innovative solutions. The Service Relationship Manager is the voice of the customer within Fortinet and is closely involved in all customer escalations, working closely with sales and other support team members to organize and manage situations. The Service Relationship Manager continually assures the value of services across the customer’s organization and jointly defines objectives and measures to drive improvements. The Service Relationship Manager leads service meetings and conference calls to discuss open incidents, oversee implementation project services and to review Quarterly activity. The Service Relationship Manager is engaged in the pre-Sales phase to ensure that new projects have the right services and the delivery teams are ready to provide best in class service. The Service Relationship Manager may be a paid service. Customer feedback and a reduction in incidents are key measurable of success.</span></span></p><br><p><span><span><strong>Responsibilities</strong></span></span><span><span><strong>:</strong></span></span></p><br><ul><li><p><span><span>Act as the customer’ Single Point of Contact for Services and Support facilitating conference calls, meetings and engaging the appropriate resources</span></span></p><br></li><li><p><span><span>Ensure delivery across the customer’s organization and meet or exceed operational KPIs</span></span></p><br></li><li><p><span><span>Match customer’s evolving service needs (based on business requirements, expansion, industry challenges, reductions, proactive vs. reactive service needs, etc.) to Fortinet offers thus driving services absorption</span></span></p><br></li><li><p><span><span>Lead the services delivery team towards the customer, the sales teams and any other internal or external organizations</span></span></p><br></li><li><p><span><span>Build executive/senior relationships within customer and understand the customer’s business practices/procedures, business drivers and corporate culture</span></span></p><br></li><li><p><span><span>Maintain an intimate understanding Fortinet support and service capabilities and limitations</span></span></p><br></li><li><p><span><span>Own Customer Success by developing Service &amp; Support Plans</span></span></p><br></li><li><p><span><span>Address any customer satisfaction issues across the customer’s organization and follow up</span></span></p><br></li><li><p><span><span>Produce Quarterly reports including service performance and upcoming 90 day plans</span></span></p><br></li><li><p><span><span>Manages technical escalations by hosting conference calls, facilitating actions and producing customer facing updates</span></span></p><br></li><li><p><span><span>Provide regular updates to the customer and visit on an agreed frequency</span></span></p><br></li><li><p><span><span>Ensure delivery teams meet their contracted obligations by following through with management on corrective actions</span></span></p><br></li><li><p><span><span>Negotiate, document and communicate a governance structure for the account ensuring all parties (customer, partner, Fortinet) understand what they will be held accountable for in the customer relationship</span></span></p><br></li><li><p><span><span>Leverage customer relationship in supporting Sales in renewals success, ensure optimal service penetration and identify up sell opportunities</span></span></p><br></li><li><p><span><span>Build RFP responses for innovative service solutions in conjunction with Sales to meet the customers’ needs and requirements.</span></span></p><br></li><li><p><span><span>Ensure continued alignment with and the objectives of the product sales team</span></span></p><br></li><li><p><span><span>Drive continual process improvements to achieve business goals and maximize customer service</span></span></p><br></li><li><p><span><span>Analytical Ability – effectiveness in analyzing situations and identifying key issues</span></span></p><br></li><li><p><span><span>Planning and execution – defining and measuring business goals, monitoring progress, taking action when necessary to rectify situations and meet deadlines</span></span></p><br></li><li><p><span><span>Proactive – taking responsibility for making things happen.</span></span></p><br></li><li><p><span><span>Teamwork – collaborating with and promoting collaboration</span></span></p><br></li><li><p><span><span>Technical expertise – up to date high level telecommunications and internetworking</span></span></p><br></li><li><p><span><span>Adaptability – maintain performance under pressure to ensure effective decision making</span></span></p><br></li><li><p><span><span>Influence – using appropriate interpersonal styles and methods of communication to influence others positively to meet objectives of all parties</span></span></p><br></li><li><p><span><span>Relationships – building and sustaining key relationships to build a successful business ecosystem</span></span></p><br></li><li><p><span><span>Service DNA – understanding customer service excellence inside-out and identifying areas for improvement on a daily basis</span></span></p><br></li><li><p><span><span>Communications – communicating clearly, succinctly and effectively</span></span></p><br></li><li><p><span><span>Bachelor's Degree or equivalent</span></span></p><br></li><li><p><span><span>Operational excellence qualification (ITIL) or experience</span></span></p><br></li></ul><p><span><span><strong>Education &amp; Languages:</strong></span></span></p><br><ul><li><p><span><span>Excellent written English&nbsp;</span></span><span><span> (+ Arabic)&nbsp;</span></span></p><br></li><li><p><span><span>Bachelor's Degree or equivalent</span></span></p><br></li><li><p><span><span>Operational excellence qualification (ITIL) or experience</span></span></p><br></li><li><p><span><span>Fortinet certification highly desirable -NSE4 or similar</span></span></p><br></li></ul><p>#LI-NC1</p><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Are you a people person with a passion for providing exceptional customer service?<br> If so, we have an exciting opportunity for you as a Guest Care Specialist at Gathern.<br> As a Guest Care Specialist, you will be responsible for ensuring all guests have a positive and memorable experience during their interactions with our company.<br> In this role, you will serve as the main point of contact for guests, handle inquiries and resolve any issues or complaints in a timely and professional manner.<br> You will also provide product recommendations, assist with bookings, and maintain accurate guest records.<br> Additionally, you will collaborate with other team members to improve guest satisfaction and contribute to the overall success of the company.<br> If you are a friendly and organized individual who enjoys helping others, we would love to hear from you.<br> Responsibilities Provide exceptional customer service to all guests.<br> Act as the main point of contact for guest inquiries and ensure timely resolution of any issues or complaints.<br> Assist guests with booking reservations and provide product recommendations.<br> Maintain accurate guest records and update customer information as needed.<br> Collaborate with team members to improve guest satisfaction and contribute to the overall success of the company.<br> Bachelor's/Diploma degree.<br> Excellent communication and interpersonal skills.<br> Ability to remain calm and professional in stressful situations.<br> Organized and detail-oriented.<br> Able to work flexible hours, including weekends and holidays.<br> Positive and friendly attitude.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong><span><span><span>Find Your Shangri-La in Shangri-La&nbsp;</span></span></span></strong></span></span></p><br><br> <br> <p><span><span><strong><u><span><span><span>Shangri-La Jeddah</span></span></span></u></strong></span></span></p><br><br> <br> <p><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></p><br><br> <br> <ul> <li><span><span><span>203 stylish rooms and suites plus 17 luxury serviced apartments.</span></span></span></li> <li><span><span><span>4 restaurants and lounges, including the legendary Shang Palace</span></span></span></li> <li><span><span><span>Convenient for Jeddah’s popular landmarks and Red Sea Mall</span></span></span></li> <li><span><span><span>116 privately owned Burj Assila Residences.</span></span></span></li> </ul> &nbsp; <br> <p><span><span><strong><span><span><span>Job Summary:</span></span></span></strong></span></span></p><br><br> <br> <p><span><span>As a Guest Relations Officer at Shangri-La Jeddah, you will be the face of our hotel, ensuring that every guest receives exceptional service that reflects our values and beliefs.&nbsp;</span></span></p><br><br> <p><span><span>You will play a vital role in creating memorable experiences by understanding and anticipating the needs of our diverse clientele, which includes&nbsp;&nbsp;cultures from around the globe. Your ability to communicate effectively and build rapport with guests will be essential in fostering a welcoming and inclusive environment.</span></span></p><br><br> <br> <p><span><span><strong><span><span><span>Key Responsibilities:&nbsp;</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span><span><span><span>To have- Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere (based on Forbes five-star standards).</span></span></span></span></span></li> <li><span><span><span><span><span>Assist guests with check-in and check-out processes, providing information about hotel services and amenities.</span></span></span></span></span></li> <li><span><span><span><span><span>Address guest inquiries, concerns, and complaints promptly and professionally, ensuring a high level of satisfaction.</span></span></span></span></span></li> <li><span><span><span><span><span>Maintain a thorough knowledge of hotel facilities, services, and local attractions to provide accurate information to guests.</span></span></span></span></span></li> <li><span><span><span><span><span>Collaborate and communicate with various departments to ensure seamless service delivery and guest satisfaction.</span></span></span></span></span></li> <li><span><span><span><span><span>Organize and coordinate special requests, such as room preferences, celebrations, and transportation needs, etc</span></span></span></span></span></li> <li><span><span><span><span><span>Conduct regular follow-ups with guests during their stay to ensure their needs are met and to gather feedback.</span></span></span></span></span></li> <li><span><span><span><span><span>Promote our hotel loyalty program Shangri-La Circle and encourage repeat visits through personalized service.</span></span></span></span></span></li> <li><span><span><span><span><span>Uphold the hotel’s standards of service excellence and contribute to a positive team environment.</span></span></span></span></span></li> </ul> <br> <p><span><span><strong><span><span><span>Desired Personality Traits:</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span><span><span><span>Culturally Sensitive: An understanding and appreciation of both Asian and Arabic cultures in particular, with the ability to navigate cultural nuances in communication and service.</span></span></span></span></span></li> <li><span><span><span><span><span>Empathetic: A genuine desire to understand and meet the needs of guests, demonstrating compassion and attentiveness.</span></span></span></span></span></li> <li><span><span><span><span><span>Charismatic: A warm and engaging personality that makes guests feel valued and welcomed.</span></span></span></span></span></li> <li><span><span><span><span><span>Proactive: Anticipates guest needs and takes initiative to provide solutions before issues arise.</span></span></span></span></span></li> <li><span><span><span><span><span>Adaptable: Comfortable working in a fast-paced environment and able to adjust to changing situations and guest preferences.</span></span></span></span></span></li> <li><span><span><span><span><span>Detail-Oriented: A keen eye for detail to ensure that every aspect of the guest experience is flawless.</span></span></span></span></span></li> <li><span><span><span><span><span>Excellent Communicator: Strong verbal and written communication skills in both English and Arabic; proficiency in additional languages is a plus.</span></span></span></span></span></li> <li><span><span><span><span><span>Team Player: Collaborative spirit with the ability to work effectively with colleagues across various departments.</span></span></span></span></span></li> <li><span><span><span><span><span>Problem Solver: Strong critical thinking skills to address and resolve guest concerns efficiently.</span></span></span></span></span></li> </ul> <br> <p><strong><span><span><span>What we are Looking For:&nbsp;</span></span></span></strong></p><br><br> <br> <ul> <li><span><span><span><span><span>Bachelor’s degree in Hospitality Management, Business Administration preferred but not mandatory</span></span></span></span></span></li> <li><span><span><span><span><span>Previous experience in guest relations or a similar role in a luxury hotel environment is preferred.</span></span></span></span></span></li> <li><span><span><span><span><span>Knowledge of hospitality software (OPMS) &nbsp;and systems is an advantage.</span></span></span></span></span></li> <li><span><span><span><span><span>Strong understanding of the luxury hospitality market in Saudi Arabia.</span></span></span></span></span></li> <li><span><span><span><span><span>Chinese speaker</span></span></span></span></span></li> </ul> <br> <br> <p><strong><span><span><span>Why Join Us:&nbsp;</span></span></span></strong></p><br><br> <br> <ul> <li><span>A workplace that values your passion and supports self-realization and personal growth.&nbsp;</span></li> <li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.&nbsp;</span></li> <li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.&nbsp;</span></li> <li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li> </ul> <br> <p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br> <p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br> <p><span><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></span></p><br><br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Position Summary</p><p>The Guest Relations Officer is the first point of contact for all showroom visitors, responsible for delivering a premium welcome experience and ensuring every customer is engaged, captured, and routed efficiently within the sales process.</p><p>The role plays a critical part in shaping first impressions of the brand by maintaining high standards of hospitality, showroom presentation, and customer interaction. By managing guest flow, capturing accurate lead data, and coordinating with the sales team, the Guest Relations Officer directly contributes to lead conversion, customer satisfaction, and overall showroom performance.</p><p>This position ensures that every visitor experience is aligned with OEM brand standards and dealership customer experience expectations.</p><p>Key Responsibilities</p><p>Guest Reception &amp; Hospitality</p><p>• Welcome all walk-in customers professionally, identify their needs, and direct them to the appropriate Sales Executive promptly</p><p>• Provide a premium hospitality experience including refreshments, lounge management, and VIP guest prioritization</p><p>• Maintain high standards of personal presentation and customer interaction aligned with OEM brand guidelines</p><p>• Ensure a warm, professional, and consistent customer experience at all times</p><p>Lead Capture &amp; Routing</p><p>• Capture complete and accurate customer information including contact details, preferences, and visit purpose in the CRM / DMS system</p><p>• Allocate walk-in leads according to showroom rotation rules, ensuring fair distribution and adherence to SLA timelines</p><p>• Monitor Sales Executive engagement times and escalate delays or missed follow-ups to the Sales Supervisor</p><p>• Ensure zero loss of showroom traffic by maintaining strict discipline in lead capture and tracking</p><p>Showroom Presentation &amp; Standards</p><p>• Conduct daily showroom checks including vehicle cleanliness, pricing displays, marketing materials, and demo readiness</p><p>• Maintain reception area, customer lounge, and waiting areas to OEM and dealership presentation standards</p><p>• Coordinate with Marketing and Sales teams to ensure showroom readiness for campaigns, promotions, and events</p><p>• Support visual merchandising and brand compliance across all customer-facing areas</p><p>Customer Experience &amp; Feedback</p><p>• Engage with customers during and after their visit to gather feedback on their showroom experience</p><p>• Conduct exit feedback for non-converted visitors to understand reasons and provide insights to the sales team</p><p>• Handle initial customer queries, concerns, and minor complaints professionally, escalating when required</p><p>• Support showroom NPS / CSV initiatives and customer satisfaction programmes</p><p>Reporting &amp; Coordination</p><p>• Prepare daily reports on showroom traffic, lead capture, conversion insights, and visitor trends</p><p>• Coordinate customer appointments, test drives, and corporate visits with the sales team</p><p>• Support OEM mystery shopper programmes, showroom audits, and event execution activities</p><p>• Maintain accurate records and reporting within CRM / DMS systems</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Educational Requirements</p><p>• Diploma or Bachelor’s Degree in Hospitality, Business Administration, Marketing, or a related field</p><p>Experience Requirements</p><p>• Minimum 1-2 years of experience in front-of-house, hospitality, premium retail, aviation, or customer experience roles</p><p>• Previous experience in an automotive showroom or dealership environment is considered an advantage</p><p>• Experience handling high-end customers and delivering premium service standards is preferred</p><p>Technical Skills</p><p>• Proficiency in CRM and Dealer Management Systems (DMS) for guest registration and lead tracking</p><p>• Strong working knowledge of Microsoft Office and scheduling or appointment systems</p><p>• Understanding of OEM CI standards and showroom presentation requirements</p><p>• Ability to manage customer data and reporting with accuracy</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong><span><span><span>Find Your Shangri-La in Shangri-La&nbsp;</span></span></span></strong></span></span></p><br><br> <br> <p><span><span><strong><u><span><span><span>Shangri-La Jeddah</span></span></span></u></strong></span></span></p><br><br> <br> <p><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></p><br><br> <br> <ul> <li><span><span><span>203 stylish rooms and suites plus 17 luxury serviced apartments.</span></span></span></li> <li><span><span><span>4 restaurants and lounges, including the legendary Shang Palace</span></span></span></li> <li><span><span><span>Convenient for Jeddah’s popular landmarks and Red Sea Mall</span></span></span></li> <li><span><span><span>116 privately owned Burj Assila Residences.</span></span></span></li> </ul> &nbsp; <br> <p><span><span><strong><span><span><span>Job Summary:</span></span></span></strong></span></span></p><br><br> <br> <p><span><span>As a Guest Relations Officer at Shangri-La Jeddah, you will be the face of our hotel, ensuring that every guest receives exceptional service that reflects our values and beliefs.&nbsp;</span></span></p><br><br> <p><span><span>You will play a vital role in creating memorable experiences by understanding and anticipating the needs of our diverse clientele, which includes&nbsp;&nbsp;cultures from around the globe. Your ability to communicate effectively and build rapport with guests will be essential in fostering a welcoming and inclusive environment.</span></span></p><br><br> <br> <p><span><span><strong><span><span><span>Key Responsibilities:&nbsp;</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span><span><span><span>To have- Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere (based on Forbes five-star standards).</span></span></span></span></span></li> <li><span><span><span><span><span>Assist guests with check-in and check-out processes, providing information about hotel services and amenities.</span></span></span></span></span></li> <li><span><span><span><span><span>Address guest inquiries, concerns, and complaints promptly and professionally, ensuring a high level of satisfaction.</span></span></span></span></span></li> <li><span><span><span><span><span>Maintain a thorough knowledge of hotel facilities, services, and local attractions to provide accurate information to guests.</span></span></span></span></span></li> <li><span><span><span><span><span>Collaborate and communicate with various departments to ensure seamless service delivery and guest satisfaction.</span></span></span></span></span></li> <li><span><span><span><span><span>Organize and coordinate special requests, such as room preferences, celebrations, and transportation needs, etc</span></span></span></span></span></li> <li><span><span><span><span><span>Conduct regular follow-ups with guests during their stay to ensure their needs are met and to gather feedback.</span></span></span></span></span></li> <li><span><span><span><span><span>Promote our hotel loyalty program Shangri-La Circle and encourage repeat visits through personalized service.</span></span></span></span></span></li> <li><span><span><span><span><span>Uphold the hotel’s standards of service excellence and contribute to a positive team environment.</span></span></span></span></span></li> </ul> <br> <p><span><span><strong><span><span><span>Desired Personality Traits:</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span><span><span><span>Culturally Sensitive: An understanding and appreciation of both Asian and Arabic cultures in particular, with the ability to navigate cultural nuances in communication and service.</span></span></span></span></span></li> <li><span><span><span><span><span>Empathetic: A genuine desire to understand and meet the needs of guests, demonstrating compassion and attentiveness.</span></span></span></span></span></li> <li><span><span><span><span><span>Charismatic: A warm and engaging personality that makes guests feel valued and welcomed.</span></span></span></span></span></li> <li><span><span><span><span><span>Proactive: Anticipates guest needs and takes initiative to provide solutions before issues arise.</span></span></span></span></span></li> <li><span><span><span><span><span>Adaptable: Comfortable working in a fast-paced environment and able to adjust to changing situations and guest preferences.</span></span></span></span></span></li> <li><span><span><span><span><span>Detail-Oriented: A keen eye for detail to ensure that every aspect of the guest experience is flawless.</span></span></span></span></span></li> <li><span><span><span><span><span>Excellent Communicator: Strong verbal and written communication skills in both English and Arabic; proficiency in additional languages is a plus.</span></span></span></span></span></li> <li><span><span><span><span><span>Team Player: Collaborative spirit with the ability to work effectively with colleagues across various departments.</span></span></span></span></span></li> <li><span><span><span><span><span>Problem Solver: Strong critical thinking skills to address and resolve guest concerns efficiently.</span></span></span></span></span></li> </ul> <br> <p><strong><span><span><span>What we are Looking For:&nbsp;</span></span></span></strong></p><br><br> <br> <ul> <li><span><span><span><span><span>Bachelor’s degree in Hospitality Management, Business Administration preferred but not mandatory</span></span></span></span></span></li> <li><span><span><span><span><span>Previous experience in guest relations or a similar role in a luxury hotel environment is preferred.</span></span></span></span></span></li> <li><span><span><span><span><span>Knowledge of hospitality software (OPMS) &nbsp;and systems is an advantage.</span></span></span></span></span></li> <li><span><span><span><span><span>Strong understanding of the luxury hospitality market in Saudi Arabia.</span></span></span></span></span></li> <li><span><span><span><span><span>Chinese speaker</span></span></span></span></span></li> </ul> <br> <br> <p><strong><span><span><span>Why Join Us:&nbsp;</span></span></span></strong></p><br><br> <br> <ul> <li><span>A workplace that values your passion and supports self-realization and personal growth.&nbsp;</span></li> <li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.&nbsp;</span></li> <li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.&nbsp;</span></li> <li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li> </ul> <br> <p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br> <p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br> <p><span><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></span></p><br><br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong><span><span><span>Find Your Shangri-La in Shangri-La&nbsp;</span></span></span></strong></span></span></p><br><br> <br> <p><span><span><strong><u><span><span><span>Shangri-La Jeddah</span></span></span></u></strong></span></span></p><br><br> <br> <p><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></p><br><br> <br> <ul> <li><span><span><span>203 stylish rooms and suites plus 17 luxury serviced apartments.</span></span></span></li> <li><span><span><span>4 restaurants and lounges, including the legendary Shang Palace</span></span></span></li> <li><span><span><span>Convenient for Jeddah’s popular landmarks and Red Sea Mall</span></span></span></li> <li><span><span><span>116 privately owned Burj Assila Residences.</span></span></span></li> </ul> &nbsp; <br> <p><span><span><strong><span><span><span>Job Summary:</span></span></span></strong></span></span></p><br><br> <br> <p><span><span>As a Guest Relations Officer at Shangri-La Jeddah, you will be the face of our hotel, ensuring that every guest receives exceptional service that reflects our values and beliefs.&nbsp;</span></span></p><br><br> <p><span><span>You will play a vital role in creating memorable experiences by understanding and anticipating the needs of our diverse clientele, which includes&nbsp;&nbsp;cultures from around the globe. Your ability to communicate effectively and build rapport with guests will be essential in fostering a welcoming and inclusive environment.</span></span></p><br><br> <br> <p><span><span><strong><span><span><span>Key Responsibilities:&nbsp;</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span><span><span><span>To have- Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere (based on Forbes five-star standards).</span></span></span></span></span></li> <li><span><span><span><span><span>Assist guests with check-in and check-out processes, providing information about hotel services and amenities.</span></span></span></span></span></li> <li><span><span><span><span><span>Address guest inquiries, concerns, and complaints promptly and professionally, ensuring a high level of satisfaction.</span></span></span></span></span></li> <li><span><span><span><span><span>Maintain a thorough knowledge of hotel facilities, services, and local attractions to provide accurate information to guests.</span></span></span></span></span></li> <li><span><span><span><span><span>Collaborate and communicate with various departments to ensure seamless service delivery and guest satisfaction.</span></span></span></span></span></li> <li><span><span><span><span><span>Organize and coordinate special requests, such as room preferences, celebrations, and transportation needs, etc</span></span></span></span></span></li> <li><span><span><span><span><span>Conduct regular follow-ups with guests during their stay to ensure their needs are met and to gather feedback.</span></span></span></span></span></li> <li><span><span><span><span><span>Promote our hotel loyalty program Shangri-La Circle and encourage repeat visits through personalized service.</span></span></span></span></span></li> <li><span><span><span><span><span>Uphold the hotel’s standards of service excellence and contribute to a positive team environment.</span></span></span></span></span></li> </ul> <br> <p><span><span><strong><span><span><span>Desired Personality Traits:</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span><span><span><span>Culturally Sensitive: An understanding and appreciation of both Asian and Arabic cultures in particular, with the ability to navigate cultural nuances in communication and service.</span></span></span></span></span></li> <li><span><span><span><span><span>Empathetic: A genuine desire to understand and meet the needs of guests, demonstrating compassion and attentiveness.</span></span></span></span></span></li> <li><span><span><span><span><span>Charismatic: A warm and engaging personality that makes guests feel valued and welcomed.</span></span></span></span></span></li> <li><span><span><span><span><span>Proactive: Anticipates guest needs and takes initiative to provide solutions before issues arise.</span></span></span></span></span></li> <li><span><span><span><span><span>Adaptable: Comfortable working in a fast-paced environment and able to adjust to changing situations and guest preferences.</span></span></span></span></span></li> <li><span><span><span><span><span>Detail-Oriented: A keen eye for detail to ensure that every aspect of the guest experience is flawless.</span></span></span></span></span></li> <li><span><span><span><span><span>Excellent Communicator: Strong verbal and written communication skills in both English and Arabic; proficiency in additional languages is a plus.</span></span></span></span></span></li> <li><span><span><span><span><span>Team Player: Collaborative spirit with the ability to work effectively with colleagues across various departments.</span></span></span></span></span></li> <li><span><span><span><span><span>Problem Solver: Strong critical thinking skills to address and resolve guest concerns efficiently.</span></span></span></span></span></li> </ul> <br> <p><strong><span><span><span>What we are Looking For:&nbsp;</span></span></span></strong></p><br><br> <br> <ul> <li><span><span><span><span><span>Bachelor’s degree in Hospitality Management, Business Administration preferred but not mandatory</span></span></span></span></span></li> <li><span><span><span><span><span>Previous experience in guest relations or a similar role in a luxury hotel environment is preferred.</span></span></span></span></span></li> <li><span><span><span><span><span>Knowledge of hospitality software (OPMS) &nbsp;and systems is an advantage.</span></span></span></span></span></li> <li><span><span><span><span><span>Strong understanding of the luxury hospitality market in Saudi Arabia.</span></span></span></span></span></li> <li><span><span><span><span><span>Chinese speaker</span></span></span></span></span></li> </ul> <br> <br> <p><strong><span><span><span>Why Join Us:&nbsp;</span></span></span></strong></p><br><br> <br> <ul> <li><span>A workplace that values your passion and supports self-realization and personal growth.&nbsp;</span></li> <li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.&nbsp;</span></li> <li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.&nbsp;</span></li> <li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li> </ul> <br> <p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br> <p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br> <p><span><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></span></p><br><br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

The role is responsible for managing the end-to-end accounts payable process, ensuring timely and accurate processing of supplier invoices and payments, maintaining accurate financial records, supporting month-end closing activities, and ensuring compliance with internal controls and company policies. The role also involves close coordination with suppliers, Supply Chain, Finance, auditors, and senior management to ensure efficient and effective AP operations. Key Responsibilities:Coordinate and manage day-to-day activities within the Accounts Payable function. Process supplier payments accurately and within agreed payment terms. Enter and post payments in the accounting system and ensure timely allocation and clearing against outstanding invoices. Verify payments prior to obtaining authorized signatures by reviewing payment vouchers, supporting documentation, and checks. Reconcile Accounts Payable balances with relevant records, including the subsidiary/vendor ledger and General Ledger. Maintain accurate and up-to-date supplier accounts and supporting documentation. Liaise with suppliers regarding invoices, payments, account balances, and payment-related queries. Coordinate with the Supply Chain department and suppliers regarding advance payments and ensure their timely and appropriate adjustment in the financial statements. Work closely with internal stakeholders and external suppliers to resolve discrepancies and ensure timely processing of invoices and payments. Manage and complete month-end closing activities for all Accounts Payable-related accounts. Prepare Accounts Payable registers, reconciliations, and related reports accurately and within established deadlines. Reconcile detailed Accounts Payable reports to General Ledger accounts and investigate and resolve any discrepancies. Support the preparation of financial information and reports as required by management. Ensure compliance with company policies, financial controls, and applicable procedures throughout the Accounts Payable process. Maintain proper filing, documentation, and secure storage of Accounts Payable records to ensure audit readiness. Support internal and external audits by providing requested documentation, reconciling supporting reports to General Ledger accounts, and verifying supplier payments. Review Accounts Payable transactions to ensure appropriate approvals and supporting documentation are in place. Identify and implement opportunities to improve Accounts Payable processes, controls, efficiency, and accuracy. Drive initiatives to reduce paper-based processes and increase the use of electronic and automated Accounts Payable processes. Work closely with senior management and relevant stakeholders to continuously improve and develop Accounts Payable processes and procedures. Contribute to the standardization and optimization of AP workflows and controls.

<h3 >About J&amp;T Express</h3> <p >J&amp;T Express is a global logistics service provider committed to delivering efficient and convenient express services. We are currently seeking an <strong >Employee Relations Specialist</strong> to join our team in Riyadh, Saudi Arabia, contributing to our operational excellence and employee welfare.</p> <h3 >The Role: Employee Relations Specialist</h3> <p >The Employee Relations Specialist is responsible for managing employee contracts, administering various Saudi labor platforms, and overseeing daily HR operations. This role is critical in ensuring full compliance with Saudi Labor Law and facilitating a smooth employee lifecycle administration within the company.</p> <h3 >Key Responsibilities</h3> <ul > <li >Administer government platforms including Qiwa (contracts, transfers), Muqeem (Iqamas, visas), GOSI (registrations), MUDAD (WPS compliance), and Absher.</li> <li >Manage employee contracts by tracking expiries, drafting and processing renewals, and uploading authenticated contracts to Qiwa 60–90 days prior to deadlines.</li> <li >Oversee the employee lifecycle, which involves issuing HR letters such as Salary Certificates and NOCs, assisting with onboarding and offboarding processes, and coordinating End of Service Benefit (EOSB) clearances.</li> <li >Resolve employee inquiries and grievances, support Saudization (Nitaqat) targets, and ensure adherence to Ministry of Human Resources and Social Development (MHRSD) regulations.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >A minimum of <strong >2 to 5 years</strong> of experience in Human Resources, with a focus on employee relations or HR operations within Saudi Arabia.</li> <li >Demonstrated knowledge and practical experience with Saudi Labor Law and government platforms (Qiwa, Muqeem, GOSI, MUDAD, Absher).</li> <li >Strong organizational skills and meticulous attention to detail for contract management and compliance.</li> <li >Ability to handle employee inquiries and grievances professionally and effectively.</li> </ul> <h3 >Work Environment and Type</h3> <p >This is a <strong >full-time</strong> position based in <strong >Riyadh, Saudi Arabia</strong>. The role operates within a dynamic HR environment, focusing on compliance and providing comprehensive support to employees.</p> <h3 >Application Process</h3> <p >Interested candidates are encouraged to apply. Only shortlisted applicants will be contacted for further evaluation.</p>