AccorHotel jobs
391
Jobs Found
AccorHotel
Saudi - Riyadh
<p>Supervise all housekeeping activities related to public spaces, ensuring cleanliness, organization, and presentation of all guest and staff-accessible areas, including lobbies, elevators, corridors, restrooms, entrances, driveways, outlets, spa areas, back-of-house corridors, and service elevators. Develop and manage daily task checklists and cleaning schedules for Public Area Attendants, ensuring full coverage and timely completion of assignments. Ensure readiness of all high-traffic areas during key guest arrival, dining, and event periods, maintaining a sharp focus on first impressions and high visibility areas. Provide on-the-spot coaching, reinforce brand standards, and guide team members through daily operational requirements. Ensure proper usage, care, and storage of equipment, chemicals, and housekeeping tools, with particular emphasis on safety and efficiency. Coordinate and supervise service assessments for outsourced maintenance contracts related to public spaces, including pest control, marble and wood polishing, carpet/upholstery shampooing, fa ade cleaning, and indoor plant care. Maintain updated inventories of all public area-related cleaning equipment, machinery, and consumables; flag irregularities and ensure timely replenishment. Assigning cleaning tasks and areas to housekeeping line staff and monitoring their performance. Inspecting rooms, hallways, lobbies and public areas for cleanliness and order. Conducting training sessions and cleaning methods, equipment uses, and safety procedure. Managing the stocking and ordering of cleaning supplies to ensure availability and budget compliance. Resoling any guest issues or complaints related to cleanliness in a timely and efficient manner. Preparing reports on departmental activities, staff performance, and resource utilization. Supervise and inspect housekeeping line staff, ensuring completion of daily assignments. Conduct quality inspections to uphold Faena s cleanliness, presentation, and Forbes 5-star service standards. Help develop training programs and facilitate onboarding of new team members. Monitor inventory of linens, amenities, and supplies, ensuring par levels and timely restocking. Liaise with Front Office, Engineering, and other departments to ensure seamless service delivery and guest satisfaction. Support department compliance with health and safety regulations. Manage with lost & found, deep-cleaning projects, and VIP arrival preparations. Respond to guest service requests and manage in-room service recovery with discretion and professionalism.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or Certificate in Hospitality Management or related field Minimum 2 years of experience in housekeeping operations in a luxury hotel, with at least 1 year in a supervisory or Coordinator roll. Experience with Forbes or 5-Diamond service standards preferred. Familiarity with PMS (Opera) and housekeeping management systems. Good understanding of hygiene, sanitation, and safety standards Familiarity with housekeeping operations, schedules, and shift planning Basic knowledge of inventory control for cleaning supplies and equipment Experience in handling guest requests and maintaining service standards in public spaces Good communication skills in English (additional languages are an advantage)</p>
AccorHotel
Saudi - Riyadh
<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p>DUTIES AND RESPONSIBILITIES</p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel's PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1 - 3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li></ul>
AccorHotel
Saudi - Riyadh
<p>We are hiring for an Account Director Government who will be responsible for building and managing strategic relationships across government entities, diplomatic circles, state-owned enterprises, and key national institutions within the Kingdom of Saudi Arabia and the wider GCC. This role is instrumental in positioning FAENA The Red Sea as the destination of choice for official delegations, executive retreats, and high-profile gatherings. Acting as a senior commercial ambassador, the role drives revenue across accommodation, wellness, dining, and events, while ensuring every engagement reflects the distinct creativity, discretion, and elevated service synonymous with the Faena brand.</p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and execute a targeted sales strategy focused on government ministries, embassies, and state-owned entities</li><li>Build and maintain trusted relationships with senior decision-makers and key stakeholders across KSA and GCC markets</li><li>Identify and secure opportunities for official delegations, executive retreats, diplomatic stays, and large-scale events</li><li>Manage a portfolio of high-value accounts with clear revenue targets and performance goals</li><li>Lead negotiations for commercial agreements, partnerships, and long-term contracts</li><li>Coordinate tailored site inspections, presentations, and curated experiences for prospective clients</li><li>Collaborate closely with Events, Operations, and Revenue teams to ensure seamless delivery of all engagements</li><li>Partner with internal stakeholders to uphold privacy standards and ensure readiness for high-profile guests</li><li>Monitor market trends, government calendars, and key events to proactively drive demand</li><li>Maintain accurate account plans, sales pipelines, and reporting within CRM systems</li><li>Represent the brand at industry events, networking engagements, and strategic forums</li><li>Uphold the highest standards of discretion, professionalism, and brand representation</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Minimum 5+ years experience in luxury hospitality sales, government relations, or high-level account management within KSA or GCC</p><p>Strong existing network within government entities and institutional organizations is highly preferred</p><p>Experience in ultra-luxury hospitality or similarly high-end service environments is advantageous</p><p>Deep understanding of Saudi business culture, protocol, and relationship-driven sales</p><p>Proven track record in securing and managing high-value accounts</p><p>Exceptional communication, influencing, and stakeholder management skills</p><p>High level of discretion, professionalism, and cultural intelligence</p><p>Strong commercial acumen with advanced negotiation skills</p><p>Fluency in English and Arabic is essential</p><p>Proficiency in Microsoft Office, CRM platforms, and commercial systems</p>
AccorHotel
Saudi - Riyadh
<p>The Role As Director of Finance , you will be the strategic steward of Faena Wadi Safar s financial health. You will lead all financial operations during pre-opening and beyond, ensuring transparency, accuracy, and compliance while enabling commercial excellence and owner confidence. You will act as a trusted partner to the General Manager, Directors, and ownership, translating financial insight into decisions that support Faena s artistry, operational precision, and sustainable growth. What You Will Create Financial Strategy & Leadership Develop and execute Faena Wadi Safar s financial strategy, aligned with operational and business objectives. Provide insightful financial analysis, forecasts, and recommendations to support decision-making and long-term growth. Partner with ownership and leadership to define financial KPIs, targets, and success metrics. Pre-Opening Readiness Lead pre-opening financial planning, including budgets, capital expenditure (CAPEX) allocations, and operational forecasting. Establish financial systems, procedures, and controls that ensure compliance, accuracy, and readiness for operational launch. Collaborate with project teams to monitor pre-opening costs and manage budgets efficiently. Reporting & Compliance Oversee accurate and timely financial reporting in accordance with IFRS, local regulations, and corporate standards. Ensure compliance with Saudi laws, tax obligations, and audit requirements. Maintain detailed records, reconciliations, and audit-ready documentation for ownership and regulatory bodies. Operational Finance & Controls Implement robust internal controls to safeguard assets and manage financial risk. Partner with department heads to monitor budgets, cost centers, and operational performance. Drive revenue integrity, expense management, and profitability while maintaining ultra-luxury service standards. Team Leadership & Development Lead, mentor, and inspire the finance team, fostering professional growth, collaboration, and accountability. Build a culture of precision, transparency, and operational excellence within the finance department. Support succession planning and talent development, particularly among Saudi nationals.</p><p><strong>Desired Candidate Profile</strong></p><p>A senior finance leader with experience in luxury hospitality, resorts, or complex mixed-use developments. Proven expertise in pre-opening financial management, forecasting, budgeting, and reporting. Strong knowledge of Saudi accounting, taxation, and regulatory requirements. Strategic, detail-oriented, and commercially savvy, with excellent analytical and communication skills. A natural partner to operations and leadership, able to translate numbers into actionable insight. Fluent in English; Arabic is a strong advantage.</p>
AccorHotel
Saudi - Riyadh
<p>JOB OVERVIEW The Airport Greeter is responsible for welcoming guests upon arrival and departure at the airport, ensuring a seamless, warm, and luxurious first and last impression of FAENA, The Red Sea. The role includes assisting with meet-and-greet services, coordinating transportation, supporting luggage handling, and facilitating smooth transfers between the airport and the resort while delivering attentive, professional, and personalized guest service in line with ultra-luxury hospitality standards. DUTIES AND RESPONSIBILITIES Welcome guests at the airport with a warm, professional, and personalized greeting. Assist guests during arrival and departure procedures to ensure a smooth airport experience. Identify and escort VIP guests, ensuring priority handling and special attention. Coordinate guest transfers between the airport and the resort, including transportation arrangements. Assist with luggage handling and ensure safe transfer of guest belongings to vehicles or resort representatives. Liaise with airport authorities, immigration staff, and transportation providers when necessary to facilitate guest movement. Monitor flight arrivals and departures to ensure timely coordination of guest services. Communicate guest arrivals, delays, or special requirements to the resort team. Provide guests with accurate information about resort transfers, timing, and services. Handle guest inquiries, concerns, or last-minute changes with professionalism and efficiency. Ensure all meet-and-greet signage, materials, and welcome setups are properly prepared. Maintain a polished and professional appearance in line with luxury hospitality standards. Support VIP protocols and ensure discreet, personalized service for high-profile guests. Coordinate closely with Concierge, Transportation, and Front Office teams. Ensure guest privacy, confidentiality, and security at all times. Maintain a calm and organized presence in busy airport environments. Report any operational issues, delays, or incidents promptly to management. Deliver a seamless transition from airport arrival to resort experience reflecting FAENA The Red Sea s luxury standards.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or equivalent required; hospitality or tourism training preferred. 1 3 years of experience in guest services, airport operations, concierge, or luxury hospitality. Previous experience in a luxury hotel or resort environment is an advantage. Familiarity with airport procedures, arrival/departure processes, and VIP handling preferred. Proficiency in English; additional languages are an advantage. Basic knowledge of local transportation and travel coordination.</p>
AccorHotel
Saudi - Riyadh
<p>JOB OVERVIEW The Assistant Director of Sales at Faena The Red Sea supports the Director of Sales in driving the hotel s overall sales strategy and revenue performance across all key market segments, including luxury leisure, corporate, government and royal affairs, diplomatic, groups, MICE, entertainment, wholesale, consortia, and strategic partnerships across KSA, GCC, and international source markets. This role is responsible for leading day-to-day sales activities, developing and managing high-value accounts, identifying new business opportunities, and ensuring a disciplined approach to account management, prospecting, conversion, and market penetration. The Assistant Director of Sales will work across segments to maximize rooms, suites, villas, group, event, dining, wellness, and exclusive buyout opportunities while supporting the positioning of Faena The Red Sea as one of the region s leading ultra-luxury destinations. As a key member of the Commercial leadership team, the Assistant Director of Sales will support the Director of Sales in leading the Sales team, coordinating cross-segment strategies, monitoring performance against targets, and ensuring strong collaboration with Revenue Management, Marketing, Events, Reservations, Operations, and other hotel departments. The role will also act as a senior commercial ambassador for Faena The Red Sea in key domestic and international markets.</p><p>DUTIES AND RESPONSIBILITIES</p><ul><li>Support the DOS in developing and executing the hotel s annual sales strategy, business plan, and segment action plans across all key markets.</li><li>Drive business development across luxury leisure, corporate, government and royal affairs, diplomatic, groups, MICE, wholesale, consortia, entertainment, and other strategic segments.</li><li>Manage and grow a portfolio of high-value accounts while actively prospecting for new business opportunities across KSA, GCC, and key international feeder markets.</li><li>Support the Sales team in achieving individual and departmental revenue targets, account production goals, conversion objectives, and market share growth.</li><li>Develop strong relationships with luxury travel advisors, tour operators, DMCs, consortia partners, corporate decision-makers, government entities, embassies, family offices, event planners, and other key intermediaries.</li><li>Identify and convert opportunities for suites and villas, luxury leisure stays, corporate travel, groups, executive retreats, incentive programs, private events, celebrations, and exclusive buyouts.</li><li>Lead and support negotiations for corporate agreements, preferred partnerships, group contracts, wholesale agreements, consortia opportunities, and other commercially beneficial arrangements.</li><li>Conduct sales calls, presentations, site inspections, familiarization trips, client entertainment, and relationship-building activities to showcase Faena The Red Sea and the wider Red Sea destination.</li><li>Represent Faena The Red Sea at key trade shows, roadshows, sales missions, networking events, client events, and industry forums in domestic and international markets.</li><li>Work closely with Revenue Management to align sales activity with pricing strategy, need periods, market demand, displacement considerations, and revenue optimization objectives.</li><li>Partner with Marketing and Communications on tactical campaigns, trade marketing initiatives, partner activations, sales collateral, and market-specific demand generation opportunities.</li><li>Collaborate closely with Events, Reservations, and Operations to ensure accurate handover and seamless execution of group, VIP, corporate, leisure, and high-profile business.</li><li>Maintain accurate account plans, sales activities, pipelines, opportunities, production data, call reports, and client information within the hotel CRM and commercial systems.</li><li>Monitor competitor activity, market trends, feeder market performance, new openings, airline connectivity, major events, and other intelligence that may influence demand and sales strategy.</li><li>Prepare regular sales reports, forecasts, account reviews, and performance updates for the EAM Commercial, highlighting opportunities, risks, and recommended actions.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>QUALIFICATIONS DESIRED Minimum 7+ years of progressive luxury hospitality sales experience, with exposure to multiple segments such as luxury leisure, corporate, government, groups, MICE, wholesale, or consortia. Previous experience in an Assistant Director of Sales, Senior Sales Manager, Account Director, or comparable leadership role within a luxury or ultra-luxury hotel environment strongly preferred. Strong network and market knowledge across KSA and GCC, combined with an understanding of key international luxury feeder markets. Strong understanding of Saudi business culture, protocol etiquette, and relationship-led commercial development. Proven track record in securing high-value accounts and complex VIP business. Exceptional communication, presence, and stakeholder management skills. Ability to operate with absolute discretion and professionalism. Strategic thinker with strong commercial acumen and negotiation ability. Fluency in English and Arabic is mandatory. Proficient in Microsoft Office, CRM systems, and hotel commercial platforms. Bachelor s degree in business, Hospitality, International Relations, or related field preferred</p>
AccorHotel
Saudi - Riyadh
<p>JOB OVERVIEW The Account Director GCC at Faena The Red Sea is responsible for developing and managing high-value business across the Gulf Cooperation Council (GCC), with a primary focus on luxury leisure, groups, and corporate segments. The role will build strong relationships with luxury travel advisors, tour operators, DMCs, corporate accounts, family offices, event planners, and other key commercial partners across priority GCC markets. This role plays a critical part in positioning Faena The Red Sea as the preferred ultra-luxury Red Sea destination for affluent GCC travelers, family and multigenerational stays, private celebrations, leisure groups, corporate retreats, executive travel, and high-value meetings and events. The position requires deep knowledge of GCC source markets, strong commercial relationships, and an ability to translate the distinctive Faena experience into compelling business opportunities. As a senior commercial ambassador, the Account Director will drive revenue opportunities across suites, villas, dining, wellness, experiences, meetings, events, and exclusive buyouts while ensuring every engagement reflects the prestige and artistry of the Faena brand. The role works closely with Sales, Events, Marketing, Revenue Management, Reservations, Operations, and other stakeholders to convert demand, maximize account production, and deliver highly personalized guest and partner experiences.</p><p>DUTIES AND RESPONSIBILITIES</p><ul><li>Develop and execute a strategic sales plan for priority GCC markets, driving production across luxury leisure, groups, and corporate segments.</li><li>Build and maintain strong relationships with luxury travel advisors, tour operators, DMCs, corporate travel buyers, family offices, event planners, and other key intermediaries across the GCC.</li><li>Identify and secure opportunities for high-end FIT and family leisure travel, private celebrations, leisure groups, corporate retreats, executive stays, meetings, incentives, and exclusive buyouts.</li><li>Position Faena The Red Sea as a preferred ultra-luxury destination for GCC travelers and organizations seeking privacy, distinctive experiences, and exceptional service.</li><li>Manage a portfolio of high-value GCC accounts with clear revenue targets, account strategies, annual production goals, and measurable conversion objectives.</li><li>Develop new accounts and grow existing partnerships through regular sales calls, presentations, market visits, client entertainment, site inspections, and curated familiarization trips.</li><li>Lead negotiations for preferred agreements, corporate rates, group opportunities, and strategic partnerships in line with the hotel s commercial and revenue objectives.</li><li>Work closely with Events and Operations teams to convert and execute group, meeting, retreat, and celebration business while ensuring a seamless client and guest experience.</li><li>Partner with Marketing to identify GCC-specific campaigns, partnerships, trade activations, and market opportunities that strengthen awareness and generate qualified demand.</li><li>Collaborate with Revenue Management to optimize pricing, availability, need periods, and commercial offers across leisure, corporate, and group opportunities.</li><li>Maintain accurate account plans, sales activities, pipelines, call reports, and opportunity tracking within CRM systems, ensuring timely follow-up and forecasting.</li><li>Monitor GCC travel trends, school and public holiday calendars, corporate activity, major events, competitor developments, and market intelligence relevant to demand generation.</li><li>Represent Faena The Red Sea at key GCC trade shows, roadshows, sales missions, networking events, and client functions as required.</li><li>Coordinate closely with Reservations and the wider Commercial team to ensure high-value enquiries are handled promptly, accurately, and with a strong focus on conversion.</li><li>Uphold the highest standards of luxury selling, relationship management, professionalism, and Faena brand representation at all times.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>QUALIFICATIONS DESIRED Minimum 5+ years of experience in luxury hospitality sales, with strong exposure to GCC leisure, groups, and/or corporate segments. Established network of luxury travel advisors, tour operators, DMCs, corporate accounts, family offices, event planners, or other relevant partners across GCC markets strongly preferred. Previous experience with ultra-luxury hotels, resorts, destination properties, or high-end travel brands is highly desirable. Strong understanding of GCC travel behavior, luxury leisure distribution, corporate account management, group sales, and relationship-led commercial development. Proven track record of developing accounts, converting high-value business, and achieving or exceeding revenue targets. Exceptional communication, presentation, negotiation, and stakeholder management skills. Ability and willingness to travel frequently across GCC markets and represent the hotel at trade and client events. Strategic thinker with strong commercial acumen, market awareness, and a proactive approach to business development. Fluency in English is mandatory; Arabic is highly desirable. Proficient in Microsoft Office, CRM systems, and hotel sales/commercial platforms. Bachelor's degree in Business, Hospitality, Tourism, Marketing, or a related field preferred.</p>
AccorHotel
Saudi - Riyadh
<p>JOB OVERVIEW The Sous Chef plays a pivotal leadership role within the Culinary team at Faena The Sea. This position works closely with the Chef de Cuisine to ensure the flawless execution of Faena s culinary vision, maintaining the highest standards of food quality, presentation, and Forbes Five-Star service. The Sous Chef leads by example, demonstrating hands-on mastery of kitchen operations while mentoring and developing the culinary brigade to embody Faena s artistry, discipline, and creativity.</p><p>DUTIES AND RESPONSIBILITIES</p><p>Operational Excellence</p><ul><li>Supervises and coordinate daily kitchen operations, ensuring consistency, quality, and timely service.</li><li>Oversees assigned kitchen stations and production areas, maintaining adherence to recipes, presentation standards, and portion control.</li><li>Conducts daily line checks to ensure readiness, organization, and product quality.</li><li>Supports menu development, seasonal updates, and special event menus in collaboration with senior culinary leadership.</li><li>Maintains compliance with all health, safety, and sanitation regulations.</li><li>Ensures all kitchen equipment and facilities are maintained in optimal condition.</li></ul><p>Leadership & Team Development</p><ul><li>Leads and motivate culinary staff to deliver exceptional results while fostering a positive, collaborative work culture.</li><li>Trains, mentors, and evaluates team members, ensuring continuous development and alignment with Faena s brand values.</li><li>Supervises cooks of all levels (Cook 1 4) and ensure that standards of preparation, plating, and timing are met.</li><li>Conducts pre-service briefings and communicate effectively with both front- and back-of-house teams to ensure seamless service.</li><li>Leads by example through professionalism, efficiency, and creativity.</li></ul><p>Financial & Administrative Responsibilities</p><ul><li>Assists the Executive Sous Chef in controlling food and labor costs through effective scheduling, waste management, and purchasing controls.</li><li>Maintains inventory accuracy and monitor stock levels for daily operations.</li><li>Reviews sales and cost reports to identify opportunities for improvement and efficiency.</li><li>Supports vendor relationships and ensure sourcing of premium ingredients consistent with Faena s luxury standards.</li></ul><p>Guest Experience & Brand Representation</p><ul><li>Ensures all culinary creations reflect Faena s artistic and storytelling-driven identity.</li><li>Partners with the Events, Banquet, and Restaurant teams to deliver flawless guest experiences for VIP functions and luxury events.</li><li>Upholds Forbes Five-Star and AAA Five-Diamond standards in all culinary and service interactions.</li><li>Represents Faena s culinary excellence in tastings, inspections, and special occasions.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 5 years of progressive culinary experience, with at least 2 years in a leadership role in a luxury hotel, resort, or fine-dining restaurant.</li><li>Formal culinary education or equivalent apprenticeship required.</li><li>Proven experience managing high-volume, multi-outlet kitchen operations.</li><li>Strong organizational, leadership, and communication skills.</li><li>Comprehensive knowledge of food safety, HACCP, and sanitation standards.</li><li>Financial acumen related to food cost control and labor management.</li><li>ServSafe or equivalent certification required.</li><li>Flexible schedule, including nights, weekends, and holidays.</li></ul><p>Personal Attributes</p><ul><li>Hands-on leader who thrives in a creative and disciplined culinary environment.</li><li>Passionate about hospitality, artistry, and excellence in guest experience.</li><li>Calm, composed, and solution-oriented under pressure.</li><li>Embodies Faena s core values of authenticity, teamwork, and innovation.</li></ul>
AccorHotel
Saudi - Riyadh
<p>Greeting and welcoming guests as they arrive at the restaurant. Escorting guests to their tables and providing them with menus. Taking reservations and managing the seating plan to ensure efficient operation. Providing recommendations on food and drink selections, along with information about specials and promotions. Ensuring that guests are attended to promptly and addressing any requests or concerns they may have. Coordinating with the kitchen and serving staff to ensure smooth service. Handling guest inquiries, feedback, and complaints in a professional and courteous manner. Maintaining a clean and organized work environment. Assist in setting up and clearing tables to ensure a smooth flow of service. Collaborate with the bar manager and F&B service to ensure that guest preferences and special requests are accommodated. Maintain knowledge of the restaurant's menu items, ingredients, and preparation methods to provide accurate information to guests. Help with administrative tasks such as taking reservations, managing guest lists, and updating restaurant seating arrangements. Assist in maintaining a high standard of cleanliness and hygiene in the dining area. Manage wait times and communicate accurate estimates to guests during peak hours. Assist in training new hostesses and support staff as needed. Maintain up-to-date knowledge of local attractions and events to provide recommendations to guests. Participate in pre-shift meetings to stay informed about daily specials, events, and any changes in restaurant operations. Ensure compliance with health and safety regulations in the reception and dining areas.</p><p><strong>Desired Candidate Profile</strong></p><p>Saudi National</p><p>Excellent communication and interpersonal skills</p><p>Professional appearance</p><p>Customer service-oriented mindset</p><p>Ability to multitask and stay organized</p><p>Fluent in English and Arabic</p>
AccorHotel
Saudi - Riyadh
<p>As Public Relations Manager, you will develop and execute the hotel s Public Relations strategy, manage media relationships, oversee high-impact events, and ensure consistent internal and external communication aligned with brand and corporate standards. You will act as the guardian of the hotel s public image protecting it, elevating it, and amplifying it.</p><p>Public Relations Strategy & Planning</p><ul><li>Establish and manage a yearly (or half-yearly) PR action plan and budget</li><li>Drive proactive PR initiatives to maximize brand exposure</li><li>Align property-level PR with corporate direction and brand standards</li></ul><p>Media Relations</p><ul><li>Cultivate and maintain strong relationships with journalists, editors, influencers and media representatives</li><li>Draft and approve press releases, media pitches and PR materials</li><li>Organize press conferences, interviews and media appearances</li><li>Host press cocktails and press lunches at the hotel</li><li>Monitor media coverage and track PR campaign performance</li></ul><p>Events & Brand Activation</p><ul><li>Lead preparation, organization and follow-up of PR events</li><li>Represent the hotel at conferences, exhibitions and industry events</li><li>Collaborate cross-functionally to support Rooms, F&B and Banquet sales through PR initiatives</li></ul><p>Crisis Communication</p><ul><li>Develop crisis communication strategies</li><li>Respond effectively and professionally to reputational risks</li></ul><p>Internal Public Relations</p><ul><li>Keep hotel staff informed of relevant company and brand updates</li><li>Support internal communications and contribute to corporate publications</li><li>Collaborate with other Accor properties for cross-marketing initiatives</li></ul><p>Corporate Alignment</p><ul><li>Work closely with Corporate Public Relations on group initiatives</li><li>Participate in annual PR workshops</li><li>Maintain strong knowledge of brand positioning and group standards</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Public Relations, Communications or related field</li><li>Minimum 2 years experience in Vietnam in public relations (hospitality experience strongly preferred)</li><li>Strong leadership capability and ability to influence senior stakeholders</li><li>Excellent written and verbal communication skills</li><li>Confident spokesperson with polished presentation skills</li><li>Strategic thinker with strong crisis management ability</li><li>Commercial awareness and understanding of luxury brand positioning</li></ul>
AccorHotel
Saudi - Riyadh
<p>Reporting to the Chef De Partie, responsibilities and essential job functions include but are not limited to the following:</p><p>Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues</p><p>Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to hotel recipes and standards</p><p>Actively share ideas, opinions and suggestions in daily shift briefings</p><p>Ensure all kitchen Colleagues are aware of standards and expectations</p><p>Liaise daily with Outlet Chefs to keep open lines of communication regarding guest feedback</p><p>Complete daily checks of all mis en place to ensure freshness and quality standards</p><p>Maintain proper rotation of product in all chillers to minimize wastage/spoilage</p><p>Have full knowledge of all menu items, daily features and promotions</p><p>Ensure the cleanliness and maintenance of all work areas, utensils, and equipment</p><p>Follow kitchen policies, procedures and service standards</p><p>Follow all safety and sanitation policies when handling food and beverage</p><p>Other duties as assigned</p><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in the Culinary field required</p><p>Journeyman’s papers or international equivalent required</p><p>Diploma Certification in a Culinary discipline preferred</p><p>Computer literate in Microsoft Window applications an asset</p><p>Strong interpersonal and problem solving abilities</p><p>Ability to work well under pressure in a fast paced environment</p><p>Ability to work cohesively as part of a team</p><p>Ability to focus attention on guest needs, remaining calm and courteous at all times</p>
AccorHotel
Saudi - Riyadh
<p>Reporting to the Chef De Partie, responsibilities and essential job functions include but are not limited to the following:</p><p>Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues</p><p>Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to hotel recipes and standards</p><p>Actively share ideas, opinions and suggestions in daily shift briefings</p><p>Ensure all kitchen Colleagues are aware of standards and expectations</p><p>Liaise daily with Outlet Chefs to keep open lines of communication regarding guest feedback</p><p>Complete daily checks of all mis en place to ensure freshness and quality standards</p><p>Maintain proper rotation of product in all chillers to minimize wastage/spoilage</p><p>Have full knowledge of all menu items, daily features and promotions</p><p>Ensure the cleanliness and maintenance of all work areas, utensils, and equipment</p><p>Follow kitchen policies, procedures and service standards</p><p>Follow all safety and sanitation policies when handling food and beverage</p><p>Other duties as assigned</p><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in the Culinary field required</p><p>Journeyman’s papers or international equivalent required</p><p>Diploma Certification in a Culinary discipline preferred</p><p>Computer literate in Microsoft Window applications an asset</p><p>Strong interpersonal and problem solving abilities</p><p>Ability to work well under pressure in a fast paced environment</p><p>Ability to work cohesively as part of a team</p><p>Ability to focus attention on guest needs, remaining calm and courteous at all times</p>
AccorHotel
Saudi - Riyadh
<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p><strong>DUTIES AND RESPONSIBILITIES</strong></p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel's PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1 - 3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li></ul>
AccorHotel
Saudi - Riyadh
<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p><strong>DUTIES AND RESPONSIBILITIES</strong></p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel's PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1 - 3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li></ul>
AccorHotel
Saudi - Riyadh
<p>At SLS The Red Sea, we don't just serve meals, we create unforgettable dining experiences. As a Waiter/Waitress (Saudi National), you will play a key role in delivering exceptional food and beverage service by providing personalized, attentive, and seamless experiences that reflect the bold, elevated, and vibrant spirit of SLS. More than serving guests, you will create meaningful connections and ensure every dining experience is memorable and exceeds expectations. Working closely with the F&B team, you will support the smooth day-to-day operation of the outlet by maintaining exceptional service standards, ensuring efficient service delivery, and complying with SLS standards, hygiene requirements, and local regulations.</p><p><strong>Key Responsibilities</strong></p><ul><li>Deliver exceptional food and beverage service in accordance with SLS standards, service standards and procedures, and guest expectations.</li><li>Create memorable guest experiences by providing personalized, attentive, and professional service throughout the dining journey.</li><li>Maintain comprehensive knowledge of menus, ingredients, allergens, and preparation methods to confidently assist guests and provide recommendations.</li><li>Accurately process guest orders and payments using the POS system while ensuring efficient and error-free service.</li><li>Maintain a clean, organized, and welcoming dining environment, ensuring service stations and equipment are prepared for operation.</li><li>Monitor food and beverage quality, communicating any concerns promptly to the Supervisor or kitchen team.</li><li>Apply effective upselling techniques to enhance the guest experience and maximize revenue opportunities.</li><li>Support inventory control, equipment maintenance, and the proper storage of service equipment and operational supplies.</li><li>Collaborate with the kitchen, bar, and wider F&B team to ensure seamless service delivery and guest satisfaction.</li><li>Follow all health, safety, hygiene, food handling, and company service standards while contributing to a positive and high-performing team environment.</li><li>Support special events, promotional activities, and continuous service improvements that enhance the SLS The Red Sea dining experience.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Minimum of 1-2 years experience as a Waiter/Server, preferably within a luxury hotel, resort, or upscale hospitality environment.</p><p>High school diploma or equivalent; a hospitality qualification or food and beverage training is an advantage.</p><p>Strong knowledge of food and beverage service, dining etiquette, and guest service standards.</p><p>Familiarity with POS systems and the ability to process guest orders and payments accurately.</p><p>Professional, friendly, and guest-focused personality with excellent communication and interpersonal skills.</p><p>Fluent in English required.</p><p>Strong attention to detail, ability to multitask, and perform effectively in a fast-paced hospitality environment.</p><p>Physically capable of standing for extended periods and carrying trays or service equipment as required.</p>
AccorHotel
Saudi - Riyadh
<p>At SLS The Red Sea, we don't just serve meals, we create unforgettable dining experiences. As a Waiter/Waitress (Saudi National), you will play a key role in delivering exceptional food and beverage service by providing personalized, attentive, and seamless experiences that reflect the bold, elevated, and vibrant spirit of SLS. More than serving guests, you will create meaningful connections and ensure every dining experience is memorable and exceeds expectations. Working closely with the F&B team, you will support the smooth day-to-day operation of the outlet by maintaining exceptional service standards, ensuring efficient service delivery, and complying with SLS standards, hygiene requirements, and local regulations.</p><p><strong>Key Responsibilities</strong></p><ul><li>Deliver exceptional food and beverage service in accordance with SLS standards, service standards and procedures, and guest expectations.</li><li>Create memorable guest experiences by providing personalized, attentive, and professional service throughout the dining journey.</li><li>Maintain comprehensive knowledge of menus, ingredients, allergens, and preparation methods to confidently assist guests and provide recommendations.</li><li>Accurately process guest orders and payments using the POS system while ensuring efficient and error-free service.</li><li>Maintain a clean, organized, and welcoming dining environment, ensuring service stations and equipment are prepared for operation.</li><li>Monitor food and beverage quality, communicating any concerns promptly to the Supervisor or kitchen team.</li><li>Apply effective upselling techniques to enhance the guest experience and maximize revenue opportunities.</li><li>Support inventory control, equipment maintenance, and the proper storage of service equipment and operational supplies.</li><li>Collaborate with the kitchen, bar, and wider F&B team to ensure seamless service delivery and guest satisfaction.</li><li>Follow all health, safety, hygiene, food handling, and company service standards while contributing to a positive and high-performing team environment.</li><li>Support special events, promotional activities, and continuous service improvements that enhance the SLS The Red Sea dining experience.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Minimum of 1-2 years experience as a Waiter/Server, preferably within a luxury hotel, resort, or upscale hospitality environment.</p><p>High school diploma or equivalent; a hospitality qualification or food and beverage training is an advantage.</p><p>Strong knowledge of food and beverage service, dining etiquette, and guest service standards.</p><p>Familiarity with POS systems and the ability to process guest orders and payments accurately.</p><p>Professional, friendly, and guest-focused personality with excellent communication and interpersonal skills.</p><p>Fluent in English required.</p><p>Strong attention to detail, ability to multitask, and perform effectively in a fast-paced hospitality environment.</p><p>Physically capable of standing for extended periods and carrying trays or service equipment as required.</p>
AccorHotel
Saudi - Riyadh
<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p><b><br></b></p><p><b>DUTIES AND RESPONSIBILITIES</b></p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel s PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1-3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li></ul>
AccorHotel
Saudi - Riyadh
<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p><b><br></b></p><p><b>DUTIES AND RESPONSIBILITIES</b></p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel s PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1-3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li></ul>
AccorHotel
Saudi - Riyadh
<p>Ensure all reservation enquires are professionally, and promptly handled and that there is no loss of business Conduct training to existing and new agents in the team to maintain and improve reservation selling skills Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings Track calls using standard call conversion sheets and report results daily, weekly and monthly Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required Maintain administration procedures, as per company and Hotel standards; this includes all reservations and requests are confirmed with in 24 hours, no show charges are validated and sent to Finance for posting, filing system is maintained, and new ones set up; fax machine is checked and correspondence is placed in the applicable place(s) Conduct annual reviews, recommend appropriate succession plan for Employee(s) development in order to ensure the sustainability of the reservation department; provide suggestion for improvement, and identify barriers to its success, and ways to overcome these Monitor and report results of any incentive programs in place; responsible to make sure integrity of the program is maintained, and that all requirements are followed</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Creativity, Stress Management, Self-Development, Listening and Oral Skills</li><li>Ability to handle multiple tasks</li><li>Ability to delegate and organize work flow</li><li>Ability to meet deadlines consistently</li><li>Leadership skills</li><li>Managing, training and instructing skills</li><li>Degree/Diploma in Training and Development or Hotel Management</li><li>Working knowledge of Opera, Microsoft Office.</li><li>Minimum 3 years experience in Hotel or Resort. Luxury hotel or resort background preferred</li><li>Understands the local culture and have worked in the region.</li></ul>
AccorHotel
Saudi - Riyadh
<p>Ensure all reservation enquires are professionally, and promptly handled and that there is no loss of business Conduct training to existing and new agents in the team to maintain and improve reservation selling skills Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings Track calls using standard call conversion sheets and report results daily, weekly and monthly Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required Maintain administration procedures, as per company and Hotel standards; this includes all reservations and requests are confirmed with in 24 hours, no show charges are validated and sent to Finance for posting, filing system is maintained, and new ones set up; fax machine is checked and correspondence is placed in the applicable place(s) Conduct annual reviews, recommend appropriate succession plan for Employee(s) development in order to ensure the sustainability of the reservation department; provide suggestion for improvement, and identify barriers to its success, and ways to overcome these Monitor and report results of any incentive programs in place; responsible to make sure integrity of the program is maintained, and that all requirements are followed</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Creativity, Stress Management, Self-Development, Listening and Oral Skills</li><li>Ability to handle multiple tasks</li><li>Ability to delegate and organize work flow</li><li>Ability to meet deadlines consistently</li><li>Leadership skills</li><li>Managing, training and instructing skills</li><li>Degree/Diploma in Training and Development or Hotel Management</li><li>Working knowledge of Opera, Microsoft Office.</li><li>Minimum 3 years experience in Hotel or Resort. Luxury hotel or resort background preferred</li><li>Understands the local culture and have worked in the region.</li></ul>