وظائف موظف حجز تذاكر طيران - القصيم السعودية

<p>Travel Agent</p><p>&nbsp;</p><ol><li><strong>Coordinate and process travel bookings</strong> including airline tickets, hotels, and various transportation modes.</li><li><strong>Follow up on visa procedures and travel documents</strong> and ensure all required requirements are complete.</li><li><strong>Communicate with clients and travel service providers</strong> to offer the best options and suitable offers.</li><li><strong>Prepare trip itineraries and schedules</strong> and provide necessary support for travelers.</li><li><strong>Monitor reservations, modifications, and cancellations</strong> and resolve travel-related issues efficiently and quickly.</li></ol>

<h3 >About the Role</h3> <p >Saudi Airlines Catering Company is seeking a dedicated Hi-Loader Operator to join its team in Al Qassim. This full-time position is central to ensuring the safe and efficient loading and offloading of flights within catering operations. The role requires a professional with <strong >2-5 years of experience</strong> in a similar capacity, committed to upholding stringent safety, hygiene, and security regulations.</p> <h3 >Operational Responsibilities</h3> <ul > <li >Execute the correct loading of flights using the High Loader, ensuring meal carts, containers, and standard units are properly secured.</li> <li >Ensure all flights are loaded according to the loading plan and within established deadlines.</li> <li >Verify that all equipment for loading is correctly labeled as per the packing diagram.</li> <li >Operate the vehicle's air conditioning unit during loading operations.</li> <li >Ensure the Hi-loader is clean and tidy before and after each handling operation (arrival/departure).</li> <li >Ensure offloaded food items are not consumed.</li> <li >Supply sufficient dry ice with food items to maintain required temperatures.</li> <li >Adhere to proper procedures for parking the up-catering van during delivery.</li> <li >Assist in handling DEK and ABC Guide as required.</li> <li >Perform other job-related duties as assigned, in accordance with Saudi Labor Law.</li> </ul> <h3 >Safety, Security, and Compliance</h3> <ul > <li >Strictly enforce regulations while loading and offloading aircraft, ensuring no liquor, cabin crew kits, or non-catering items are offloaded.</li> <li >Adhere to laid down hygiene standards during preparation, assembly, and handling of flights.</li> <li >Ensure a 'FOLLOW ME' escort accompanies the vehicle when flights are loaded at Air Force Base.</li> <li >Comply with regulations of Airport Authorities, Customs, and Security, reporting any deviations immediately.</li> <li >Understand the hazardous nature of the job and follow all related procedures completely.</li> <li >Adhere to Cybersecurity policies and procedures, dealing with data according to classification levels.</li> <li >Avoid violating intellectual property rights and comply with Cybersecurity requirements for user devices, internet, software, systems, and email.</li> <li >Adhere to acceptable use policy for company information and technical assets, using them only for business purposes.</li> <li >Obtain required permits for hosting visitors in sensitive company sites and report Cybersecurity incidents.</li> </ul> <h3 >Vehicle Management and Coordination</h3> <ul > <li >Maintain a neat, clean, and tidy Hi-loader at all times.</li> <li >Possess comprehensive knowledge of driving and operating systems for all types of catering vehicles.</li> <li >Ensure the loader attached understands marshalling/de-marshalling procedures.</li> <li >Bear responsibility for training other Loaders.</li> <li >Report any vehicle accident or incident to the Chief Driver immediately.</li> <li >Maintain the Driver’s Movement Report.</li> <li >Coordinate with the Transport and Chief Driver regarding changes in schedule and aircraft.</li> <li >Keep the Supervisor informed regarding flight statuses.</li> </ul> <h3 >Qualifications and Requirements</h3> <ul > <li >High School, Secondary, or Vocational School graduate.</li> <li >Minimum of <strong >2-5 years of experience</strong> in a similar position within catering operations preparation.</li> <li >Valid light or heavy professional driver’s license.</li> <li >Valid Ramp pass.</li> <li >Comprehensive knowledge of radio communication procedures.</li> <li >Ability to report on duty on roster timings and in proper uniform.</li> </ul> <h3 >Work Environment and General Expectations</h3> <p >This full-time role operates within the dynamic environment of catering operations in Al Qassim. The Hi-Loader Operator is expected to maintain a high level of professionalism and adherence to all company and airport regulations. The position requires active participation in ensuring operational efficiency and strict compliance with safety and security protocols at all times.</p>

<h3 >About the Role</h3> <p >Ethra For Human Resources Consulting is seeking a <strong >Rental Operations Manager</strong> for a full-time position. This role involves leading and overseeing rental operations across multiple branches and airport counters in Saudi Arabia, specifically in Riyadh, Jeddah, Al Khobar, Al Qassim, and Hail. The primary objective is to ensure smooth daily operations, consistent customer service standards, efficient fleet utilization, strong branch performance, and the achievement of operational and commercial targets. The position is based in Riyadh and requires frequent travel to rental branches across the Kingdom based on operational and business needs.</p> <h3 >Key Responsibilities</h3> <ul > <li >Manage and supervise front office operations across rental branches and airport counters to ensure smooth daily business activities and high service standards.</li> <li >Lead branch teams, including rental agents, shift supervisors, customer service staff, and operational coordinators, to achieve operational and commercial targets.</li> <li >Ensure efficient handling of customer interactions, including reservations, vehicle handover, returns, upgrades, complaints resolution, and loyalty program engagement.</li> <li >Implement operational procedures to standardize front office activities and enhance customer experience consistency across all locations.</li> <li >Optimize branch operational performance through workforce planning, scheduling efficiency, and resource allocation.</li> <li >Coordinate closely with Fleet and Maintenance teams to maximize vehicle availability, minimize downtime, and improve fleet rotation efficiency.</li> <li >Analyze branch and regional performance KPIs, including utilization, revenue per rental, conversion rates, customer retention, and operational productivity.</li> <li >Prepare operational reports and present performance insights, challenges, and recommendations to senior management.</li> <li >Manage escalated customer and operational issues promptly while maintaining service quality and business continuity.</li> </ul> <h3 >Strategic and Financial Oversight</h3> <ul > <li >Identify business expansion opportunities, including new branch locations, airport operations, corporate partnerships, and high-demand service areas.</li> <li >Conduct market and competitor analysis to support network optimization and expansion strategies.</li> <li >Coordinate branch opening projects and operational readiness for new locations, ensuring staffing, training, process implementation, and service compliance.</li> <li >Collaborate with Sales, Marketing, and Revenue teams to support promotional campaigns, seasonal demand planning, and customer acquisition initiatives.</li> <li >Coordinate closely with the Finance Department to monitor branch financial performance, support invoicing accuracy, follow up on pending collections, and ensure timely resolution of overdue accounts.</li> <li >Ensure compliance with company policies, operational procedures, safety regulations, and brand standards across all branches.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Minimum of <strong >5 years of experience</strong> in car rental operations, rental management, or a similar role.</li> <li >Previous experience managing multiple rental branches is strongly preferred.</li> <li >Car rental experience within Saudi Arabia is required.</li> <li >Airport rental operations experience is preferred but not mandatory.</li> <li >Bachelor’s degree or equivalent relevant experience.</li> </ul> <h3 >Required Skills and Knowledge</h3> <ul > <li >Strong knowledge of daily car rental operations and customer service processes.</li> <li >Experience managing rental agents, supervisors, customer service teams, and operational coordinators.</li> <li >Good knowledge of rental regulations and operational procedures.</li> <li >Experience using rental, reservation, scheduling, or fleet management systems.</li> <li >Strong leadership, communication, problem-solving, and decision-making skills.</li> <li >Willingness to travel frequently across Saudi Arabia based on business needs.</li> </ul> <h3 >Work Environment</h3> <p >This full-time position is based in Riyadh, Saudi Arabia, and involves managing operations across various cities including Jeddah, Al Khobar, Al Qassim, and Hail. The role requires close coordination with multiple internal departments and frequent travel to ensure operational excellence across all locations.</p>

<p><strong>Job Summary</strong></p><p><br></p><p>To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to baggage processing, terminal/gate check-in, greeting arriving passengers, handling of VIPs, provide special passenger assistance and other duties as assigned</p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Prepare and clear check in counters pre and post flight with appropriate stationery and signage</li><li>Provide a welcome service to passengers at check in, and at other customer service touch points and to assist in providing a pleasant customer experience</li><li>Verification of travel documentation and check in of departing passengers as per standard operating procedures</li><li>Counter checking boarding pass, making announcements, ensuring that passengers are boarded efficiently</li><li>Assist customers during flight irregularities i.e. delays, cancellations or diverted flights, coordinating communication with affected passengers to ensure passenger experience remains positive</li><li>Maintain excellent customer service standards at all times</li><li>Be able to perform Check-In, Gate, Transfers, Lost &amp; Found duties</li><li>Charging applicable excess baggage fees</li><li>Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance</li><li>Direct passengers through Customs, Immigration, and Quarantine, as required</li><li>In charge of Gate activities such as set-up (including airline specific presentations), permanent communication with Flight coordinator close-out of flight, boarding process and accuracy of final passenger figures, initiate search for missing passenger and communicate baggage details for missing passengers</li><li>Contribute to on time performance of flight through proactive handling of Passenger Service related matters</li><li>Make public address announcements as required, i.e. delay, boarding, last call etc.</li><li>Assist Ramp team to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival</li><li>Adherence and compliance to all Standard Operating Procedures (Swissport &amp; Carrier Specific)</li><li>Operate equipment like computer keyboards, and carrier specific reservation/ ticketing software</li><li>Produce all required, work-related documentation</li><li>Uphold and protect the company’s interests and image while at the Terminal / Airside</li><li>Protect customer (airlines) supplied products e.g. Boarding passes, Tags, Signage etc. from loss or damage by strictly adhering to written down procedures</li><li>Ensure compliance with uniform standards in line with appearance, and personnel protective equipment policies where applicable</li><li>Provide relevant information to customer queries and provide solutions to issues which may impact the customer’s experience</li><li>Report all irregularities to the appropriate supervisor/manager</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><ul><li>Saudi Only.</li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Self motivated and able to work independently</li><li>Attentive to detail and numerate</li><li>Ability to follow processes and procedures and apply flexible approach when required</li><li>Must be able to type and learn airline specific computer reservation/ ticketing software</li><li>Willingness to work in inclement weather</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

Job Summary<br>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines<br>Responsibilities<br>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities Lead, inspire and coach team to meet and exceed established departmental goals Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s Conduct Pre / Post Flight Editing Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM) Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager Ensure cross utilization of resources by re-allocating/re-assigning Ensure & monitor gate and transfer desk processes per flight as per SLA’s Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU) Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller Queue management at the departure terminal to ensure seamless operations Ensures that professionalism is maintained in all communication over email, radio, telex and telephone Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers. Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements. Responsible for updating the reports for office equipment failures, discrepancies and incidents. Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness. Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department. Develop or modify work plans, methods, and synergies hence determine work priorities for each shift. Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees. Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery Track stationery inventory and place order for supplies as needed from customer airlines. Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage Ensure that all post flight paperwork and activities have been finalized Hold debriefings when & as required with the teams Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D. A. T. E etc.) are accurate & promptly submitted Generate a summary report of all activities at the terminal after end of the shift Carry out any additional duties as instructed by management<br>Qualifications and Competencies<br>High School diploma Passionate about customer service and must have relevant work experience Leadership and people management skills A proven ability to problem solving and decision making experience Planning and organizing skills Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage Commitment to continuous improvement Computer literate (Office Word, Excel, Power Point) A good understanding of all regulatory and recommended procedures that relate to the airport environment Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

<h3 >About ABYAT</h3> <p >ABYAT is a prominent retail store in the Middle East, established in September 2005. The company specializes in home improvement products, operating a 22,000 square meter store that offers over 22,000 items, including elegant tiles, captivating wallpapers, state-of-the-art lighting solutions, and stylish kitchen fixtures. Founded in Kuwait, ABYAT is actively expanding its operations into Saudi Arabia, Qatar, and the UAE, maintaining a strong focus on customer needs and service excellence.</p> <h3 >The Role: Technical Support Engineer</h3> <p >ABYAT is seeking a <strong >Technical Support Engineer</strong> to join its team in <strong >Al Qassim</strong>. This is a <strong >full-time</strong> position requiring <strong >2-5 years of experience</strong> in a technical support role. The successful candidate will be integral to ensuring the smooth operation of IT systems across ABYAT’s retail and corporate environments.</p> <h3 >Role Purpose</h3> <p >The primary purpose of this role is to provide comprehensive technical support, ensuring the availability, reliability, and performance of end-user devices, Microsoft services, retail technology systems, and IT infrastructure. The Technical Support Engineer will serve as the first point of contact for technical incidents and service requests, delivering exceptional customer service and contributing to business continuity.</p> <h3 >Key Responsibilities</h3> <ul > <li >Provide first-line technical support for hardware, software, operating systems, and peripheral devices across ABYAT locations.</li> <li >Manage and resolve incidents and service requests through the IT ticketing system, adhering to service level expectations.</li> <li >Administer Active Directory, including user account creation, access management, group membership updates, and employee onboarding/offboarding.</li> <li >Support Microsoft 365 applications, such as Outlook, Teams, and Office applications, and troubleshoot user account and email-related issues.</li> <li >Diagnose and resolve issues related to Windows operating systems, desktops, laptops, printers, and workstations.</li> <li >Perform first-level network troubleshooting, covering connectivity, DNS, DHCP, TCP/IP, LAN, and wireless network issues.</li> <li >Support Point of Sale (POS) systems, receipt printers, barcode scanners, and other retail technology devices to ensure uninterrupted showroom operations.</li> <li >Prioritize and respond quickly to critical business incidents affecting sales operations, store productivity, or management users.</li> <li >Maintain accurate ticket updates, technical documentation, and standard operating procedures.</li> <li >Collaborate with internal teams and vendors to resolve technical issues and support infrastructure-related initiatives.</li> </ul> <h3 >Candidate Profile</h3> <ul > <li >Strong communication and customer service skills.</li> <li >A structured and logical troubleshooting approach.</li> <li >Ability to work independently and take ownership of technical issues.</li> <li >Strong prioritization skills and a sense of urgency when handling business-critical incidents.</li> <li >Calm, patient, and adaptable personality, with the ability to support users from diverse backgrounds.</li> </ul> <h3 >Application Information</h3> <p >Qualified candidates are invited to apply for this position. Salary information will be discussed during the interview process.</p>