وظائف موظف حجز تذاكر طيران - المدينة المنورة السعودية

<h3 >About the Role</h3> <p >Accor is seeking a <strong >Reservation Agent</strong> to join our team in Medina, Al Madinah, Saudi Arabia. This is a full-time position designed for candidates with 0-1 years of experience. The Reservation Agent will be responsible for managing guest bookings and ensuring a positive experience from the initial point of contact.</p> <h3 >Role Summary</h3> <p >As a Reservation Agent, you will serve as the primary contact for guests, delivering professional service and facilitating a seamless booking process. Your enthusiasm, attention to detail, and commitment to guest satisfaction will be instrumental in driving business success and building lasting relationships with our clientele within a dynamic team environment in Madinah.</p> <h3 >Key Responsibilities</h3> <ul > <li >Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels with a friendly and helpful demeanor.</li> <li >Efficiently process accommodation bookings for diverse market segments, including leisure travelers, business clients, and group reservations.</li> <li >Accurately input and maintain all reservation information in the Property Management System, ensuring data integrity.</li> <li >Strategically upsell room types and complementary services to maximize revenue while addressing guest needs and preferences.</li> <li >Provide comprehensive information about the property, amenities, facilities, and local attractions in Madinah to enhance the guest experience.</li> <li >Collaborate seamlessly with front office, housekeeping, and other departments to ensure all guest requests and special requirements are fulfilled.</li> <li >Handle reservation modifications, cancellations, and special requests with a customer-centric approach and empathetic communication.</li> <li >Maintain current knowledge of room availability, pricing structures, promotional offers, and seasonal packages.</li> <li >Resolve guest concerns and complaints in a timely, professional, and solution-oriented manner.</li> <li >Contribute proactively to the continuous improvement of reservation processes and overall guest experience through feedback and innovative suggestions.</li> <li >Manage multiple tasks efficiently in a fast-paced environment while maintaining composure and organizational excellence.</li> </ul> <h3 >Candidate Requirements</h3> <ul > <li >0-1 years of experience in a relevant customer service or hospitality role.</li> <li >Flexible availability to work various shifts, including weekends and holidays as required.</li> <li >Customer-focused attitude with a genuine passion for delivering exceptional service.</li> <li >Proven ability to work collaboratively and supportively within a team environment.</li> <li >Knowledge of local Madinah attractions and cultural awareness is advantageous.</li> </ul> <h3 >About Accor</h3> <p >Accor is a global hospitality group that brings together over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations worldwide. Accor is committed to offering numerous opportunities for professional development and advancement. The company embodies a vision of responsible hospitality, where every gesture, smile, and action contributes to creating a positive and memorable impact for customers, colleagues, and the planet.</p> <h3 >Application Information</h3> <p >Candidates interested in this <strong >full-time</strong> Reservation Agent position in Medina are encouraged to apply.</p>

<p>We are seeking a professional and customer-focused Reservation Agent to join our dynamic team in Madinah, Saudi Arabia. As a Reservation Agent, you will serve as the first point of contact for our guests, delivering exceptional service and ensuring a seamless booking experience. Your enthusiasm, attention to detail, and commitment to guest satisfaction will be instrumental in driving our business success while building lasting relationships with our clientele.</p><p>Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels with a friendly and helpful demeanor</p><p>Efficiently process accommodations bookings for diverse market segments, including leisure travelers, business clients, and group reservations</p><p>Accurately input and maintain all reservation information in our Property Management System while ensuring data integrity</p><p>Strategically upsell room types and complementary services to maximize revenue while genuinely addressing guest needs and preferences</p><p>Provide comprehensive information about our property, amenities, facilities, and local attractions in Madinah to enhance the guest experience</p><p>Collaborate seamlessly with front office, housekeeping, and other departments to ensure all guest requests and special requirements are fulfilled</p><p>Handle reservation modifications, cancellations, and special requests with a customer-centric approach and empathetic communication</p><p>Maintain current knowledge of room availability, pricing structures, promotional offers, and seasonal packages</p><p>Resolve guest concerns and complaints in a timely, professional, and solution-oriented manner</p><p>Contribute proactively to the continuous improvement of reservation processes and overall guest experience through feedback and innovative suggestions</p><p>Manage multiple tasks efficiently in a fast-paced environment while maintaining composure and organizational excellence</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Excellent command of English with clear verbal and written communication skills</li><li>Professional telephone etiquette and strong interpersonal abilities</li><li>Proficiency with Property Management Systems (such as Opera) and Microsoft Office applications</li><li>Detail-oriented mindset with the ability to multitask effectively in a dynamic environment</li><li>Strong problem-solving capabilities and ability to make sound decisions independently</li><li>Flexible availability to work various shifts, including weekends and holidays as required</li><li>Customer-focused attitude with a genuine passion for delivering exceptional service</li><li>Proven ability to work collaboratively and supportively within a team environment</li><li>Strong organizational skills, time management abilities, and meticulous attention to detail</li><li>Knowledge of local Madinah attractions and cultural awareness is advantageous</li><li>Proficiency in additional languages beyond English is preferred</li><li>Demonstrated conflict resolution and guest service recovery experience</li><li>Ability to handle high call volumes and maintain composure under pressure</li></ul>

<p>Consistently offer exceptional, friendly and engaging service Ensure the best selection for the guest and ensure revenue is maximized through up-selling Recommend property facilities and assist guests with information and special requests Book room reservation requests, enter rooming lists, and update accurate information in the system</p><p><strong>Desired Candidate Profile</strong></p><p>English Language - 1-2 year experience in luxury hotels Guest focused personality is essential</p>

<strong>Additional Information<br><br></strong><strong>Job Number</strong> 26125867<br><br><strong>Job Category</strong> Reservations<br><br><strong>Location</strong> Central Area District, North of Al Masjid Al Nabawi, Al - Munawarah Al-Ma, Saudi ArabiaVIEW ON MAP<br><br><strong>Schedule</strong> Full Time<br><br><strong>Located Remotely?</strong> N<br><br><strong>Position Type</strong> Non-Management<br><br><strong>Position Summary<br><br></strong>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br><br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br><strong>Preferred Qualifications<br><br></strong>Education: High school diploma or G.E.D. equivalent.<br><br>Related Work Experience: No related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br><em>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br></em>عندما تنضم إلى عائلة شيراتون، تصبح عضوًا في مجتمعها العالمي. لقد كنا مكانًا للتجمع والتواصل منذ عام 1937. في شيراتون، يخلق الموظفون شعورًا بالانتماء في أكثر من 400 مجتمع حول العالم. نحن ندعو ونرحب ونربط الضيوف من خلال تجارب جذابة وخدمة مدروسة. إذا كنت تحب العمل في فريق ومتحمسًا لتقديم تجربة ضيف ذات مغزى، فنحن نشجعك على استكشاف فرصتك المهنية التالية مع شيراتون.انضم إلينا في مهمتنا لنكون «مكان التجمع العالمي». عند الانضمام إلى فنادق ومنتجعات شيراتون، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. <strong>كن</strong> في المكان الذي يمكنك فيه القيام بأفضل أعمالك، <strong>وابدأ</strong> هدفك ، <strong>وانتمي</strong> إلى فريق عالمي مذهل ،<strong> لتصبح</strong> أفضل نسخة منك.

<ul><li>&nbsp;Build and maintain strong professional relationships with travel agents and corporate partners.</li><li>Room Reservations: Process, verify, and confirm room bookings and allocations requested by agents.</li><li>Invoicing &amp; Billing: Generate, review, and send accurate financial invoices to agents based on confirmed stays.</li><li>Sales Support: Promote company services, handle inquiries, and help achieve company occupancy targets.</li></ul>

A female employee with sufficient experience in managing hotel and furnished apartment reservations.. to work (remotely). There are no fixed working hours, but she must be constantly available and respond to clients at any time - especially during holidays and peak seasons. She is required to be proficient in all online booking applications such as: (Booking - Airbnb - Agoda - Gathern - Google Maps - Almosafer - WhatsApp) and have previously worked on them professionally.<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning and Evening</li><li>Benefits: Overtime</li></ul>

<p>Engages in the role of an aircraft structural repairman, conducting inspections, repairs, and replacements of various aircraft structural components, including stringers, longerons, bulkheads, beams, and aircraft skin. Adheres to directives, technical manuals, safety procedures, and blueprints during these tasks. Fabricates structural parts and forming blocks, employing metal shaping techniques such as stretching and shrinking. Additionally, applies fiberglass materials and performs unscheduled emergency and permanent repairs to transparent plastic windows and enclosures. Utilizes common measuring tools, precision measuring gauges, and alignment fixtures for structural repairs. Applies primers and paints to aircraft surfaces, conducts corrosion control treatment on aircraft metals, and manages requisitions and maintenance of shop and bench stock items for aircraft structure repairs. Performs operator maintenance on common special tools, prepares forms, and maintains records related to maintenance activity. Provides necessary training to Saudi National Guard soldiers and ensures that all associated operations prioritize safety.</p><p>Responsibilities Ensures that structural aircraft maintenance functional activities and procedures among designated organizations are planned, coordinated, integrated, and synchronized to achieve established platform operational readiness (OR) rates IAW contractual requirements. Responsible for the compliance with established maintenance systems, processes, procedures and reports that provide immediate situational awareness of platform OR rates. Oversees the daily structural maintenance management of individually assigned aircraft in support of the Production Control (PC) Manager, in conjunction with the Aviation Logistics for related platform parts and spares. Directs inquires, investigations, and research analysis related to aviation maintenance of and supporting maintenance activities to the PC Manager. Works within the maintenance quality control processes, procedures, and standards. Coordinates activities and requirements for maintenance operations support through the PC Manager. Document training using automated training management systems. Coordinates with the PC Manager for daily and weekly maintenance training activities and requirements. Ensures all maintenance operations and related maintenance support activities are conducted in a safe manner. In coordination with the PC Manager, supports the Downed Aircraft Recovery Team (DART) processes and procedures. Works with Maintenance Manager through lead trainer to establish daily training maintenance operational goals, objectives and priorities for implementation in order to achieve stated OR rates. Oversees the daily maintenance training management of individually assigned aircraft in support of the Aviation Maintenance Manager, in conjunction with the Aviation Logistics and Supply Division Manager activities for related platform parts and spares. Works within the maintenance quality control processes, procedures, and standards. Ensures all maintenance operations and related maintenance support activities are conducted in a safe manner. Other duties as assigned and or directed by management. Performs within the broad guidelines of duties and responsibilities with significant choice of methods. Authority to select and implement goals and objectives within the execution of duties and responsibilities.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Associates degree or higher required due to visa requirements. As a condition of employment in Saudi Arabia, all candidates must successfully complete the Saudi Ministry of Human Resources and Social Development s Qualification Verification Program (QVP) to ensure eligibility for visa processing and employment authorization. Ten (10) years experience performing aircraft structural repairs. Airframe and Powerplant (A&amp;P) Certification Experience: Five (5) years performing aircraft structural repairs required. MD530 experience preferred Former Aviation Quality or Production Control preferred. Graduate of a US Military aircraft structural maintenance course or civilian equivalent required. Proficient in the use of computer-hosted interactive technical manuals, aircraft maintenance forms, and other aircraft related documentation. Demonstrated past performance and experience in maintenance on rotary wing Aircraft. DD214 required for military experience. Must be able to pass employment and deployment qualification requirements that include medical, drug testing, background checks, etc. Previous experience in a leadership or supervisory role within a military maintenance unit. Strong knowledge of military logistics procedures and regulations.</p>

<p>Role &amp; responsibilities Inspect, maintain, troubleshoot, repair and test aviation equipment and systems. Work with air compressors, nitrogen generation systems and oxygen generation systems. Perform hydrostatic testing and requalification of high-pressure cylinders , including oxygen cylinders. Carry out maintenance, testing and recharging of aircraft fire extinguishers. Perform repair, maintenance and folding procedures for aircraft escape slides and life rafts. Identify equipment faults and perform corrective and preventive maintenance. Follow approved technical procedures, manuals and safety requirements. Maintain accurate maintenance, inspection and testing documentation. Ensure all work complies with applicable EASA, FAA and MRO quality and safety standards. Support workshop activities involving aviation pressure, gas and safety equipment.</p><p><strong>Desired Candidate Profile</strong></p><p>Hands-on aviation MRO/workshop experience with expertise in one or more areas such as air compressors, nitrogen/oxygen systems, high-pressure cylinders, escape slides/life rafts, fire extinguishers or aviation safety equipment . Knowledge of EASA/FAA requirements , maintenance procedures and technical documentation. Strong understanding of pressure systems, testing and safety standards . Candidates with multi-area MRO experience will be preferred.</p>

<p><b>Overview</b></p><p><br></p><p>Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</p><p><br></p><p>&nbsp;</p><p><br></p><p>The MD530 Quality Control Specialist ensures that all aircraft maintenance activities are performed safely, correctly, and in accordance with aviation standards. Your inspections directly influence aircraft readiness, safety, and mission capability for the customer.</p><p><br></p><p><br></p><p><b>Responsibilities</b></p><p><br></p><p>Perform scheduled, unscheduled, and random inspections to ensure maintenance work meets aviation standards, technical publications, and safety requirements.</p><p>Review maintenance performed across all disciplines—including Powertrain, Engines, Avionics, Electrical, Sheet Metal, Welding, Armament, Corrosion Control, Tool Control, and more—to confirm accuracy and compliance.</p><p>Conduct 100% inspections, monthly inspections, and observation-based quality checks.</p><p>Verify aircraft logbooks, records, and readiness data for accuracy and completeness.</p><p>Perform scheduled, unscheduled, and random inspections to ensure maintenance work meets aviation standards, technical publications, and safety requirements.</p><p>Identify maintenance discrepancies and issue corrective actions.</p><p>Track and validate corrective actions to ensure timely resolution.</p><p>Classify findings by severity (major, minor, or observation) and support root-cause analysis when needed.</p><p>Review readiness and maintenance program records (Tool Control, Corrosion, TMDE, Oil Analysis, etc.) to ensure all requirements are met.</p><p>Prepare and submit inspection reports, discrepancy reports, and corrective action documentation.</p><p>Monitor maintenance records, component tracking, and supply documentation to ensure accuracy and proper routing.</p><p>Verify that on-the-job training (OJT) for maintainers is properly executed and documented. Collaborate with Production Control, Technical Supply, and Maintenance leadership to resolve quality issues.</p><p>Coordinate with the Government Flight Representative on maintenance test flight documentation requirements.</p><p>Provide guidance to maintenance teams to promote continuous improvement and reduce rework.</p><p>Performs all other duties as assigned.</p><p><b><br></b></p><p><b>Qualifications</b></p><p><b><br></b></p><p><b>Education / Certifications:</b></p><p><br></p><p>Associate degree in Aviation Maintenance, Aerospace Technology, or related field. Bachelor's degree accepted as equivalent.</p><p>As a condition of employment in Saudi Arabia, all candidates must successfully complete the Saudi Ministry of Human Resources and Social Development’s Qualification Verification Program (QVP) to ensure eligibility for visa processing and employment authorization.</p><p>Certification:</p><p><br></p><p>FAA Airframe &amp; Powerplant (A&amp;P) Certificate</p><p>Experience:</p><p><br></p><p>5+ years of helicopter/rotary-wing maintenance experience, MD530</p><p>2+ years in a Quality Control, Technical Inspector, or similar inspection role</p><p>Strong ability to interpret technical manuals and maintenance documentation</p><p>Ability to produce inspection reports and corrective action documents independently</p><p>Must meet physical, deployment, and travel requirements for work in KSA FAA</p><p>Airframe &amp; Powerplant (A&amp;P) Certificate</p><p><strong>Desired Candidate Profile</strong></p><p>Education / Certifications : Associate degree in Aviation Maintenance, Aerospace Technology, or related field. Bachelor's degree accepted as equivalent. As a condition of employment in Saudi Arabia, all candidates must successfully complete the Saudi Ministry of Human Resources and Social Development s Qualification Verification Program (QVP) to ensure eligibility for visa processing and employment authorization. Certification: FAA Airframe &amp; Powerplant (A&amp;P) Certificate Experience: 5+ years of helicopter/rotary-wing maintenance experience, MD530 2+ years in a Quality Control, Technical Inspector, or similar inspection role Strong ability to interpret technical manuals and maintenance documentation Ability to produce inspection reports and corrective action documents independently Must meet physical, deployment, and travel requirements for work in KSA FAA Airframe &amp; Powerplant (A&amp;P) Certificate Desired Experience : Experience on AH-64, UH-60, MD-530F, or AH-6i aircraft Experience supporting maintenance test flight documentation requirements Experience with aircraft readiness reporting What Success Looks Like: Aircraft consistently meet mission-capable readiness targets Corrective actions are completed on time and do not reoccur No repeated major quality findings Local maintainers show improved performance and reduced rework over time</p>

<p>Comply with all Aviation, Safety, Quality and Export Control Regulations and Procedures<br>Comply with all Airbus Helicopters Management Systems, Policies and Regulations<br>Manage, assign and control the site maintenance team duties<br>Provide monthly reporting on operations KPIs, and performance on site to management<br>Monitor and track operational issues and provide status updates on corrections to management as requested<br>Ensure satisfactory performance of both scheduled and unscheduled maintenance within a customer environment<br>Apply the highest Quality and Safety standards in managing the site operations<br>Report any and all incidents to the Program Manager, Operations Support Manager and Quality and Safety Department<br>Manage all daily preventive, corrective, servicing and routine maintenance works required<br>Manage a team of technicians to effectively inspect, maintain, operate, repair, troubleshoot and service helicopter systems satisfactorily<br>Perform duties as assigned by the Program Manager to ensure that all the work are completed to as per the planned schedule<br>Verify that the aircraft status regarding scheduled tasks and deferred items is updated, the aircraft condition is serviceable and sign the Release to Service of the aircraft<br>Ensure that all work performed is recorded on the appropriate documentations and signed for as required by the appropriate AHA Management System<br>Ensure the correct use, control, and return of aircraft parts and materials<br>Ensure that all work is completed on time, on cost and on quality to meet the requirements Airbus<br>Evaluate performance team and provide feedback to management as requested<br>Communicate Safety, Quality and Process updates to team on site<br>Train personnel on the use of maintenance manuals<br>Train personnel in all safety directives and FOD procedures<br>Other duties as assigned<br>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth.</p><p><strong>Desired Candidate Profile</strong></p><p>The Site Manager will be responsible for the management and control of personal and activities on site to ensure optimal service support.<br>The Site Manager will ensure all operational requirement of the Contract on site are delivered in timely manner to maintain high customer satisfaction.<br>The Site Manager will be responsible to manage compliance of Quality, Safety and Maintenance standards applicable to Airbus and Customer Standards.<br>The Site Manager will lead a team of experienced maintenance technicians.</p>

Job Purpose:<br><br>To manage and oversee daily airport operations across airside, landside, and terminal areas during assigned shifts. The Operations Duty Manager ensures safety, security, operational continuity, and high service standards, acting as the senior-most on-duty authority and escalation point for incidents, irregularities, or emergencies.<br><br>Responsibilities:<br><br>Supervise and coordinate terminal, landside, and airside operations during the shift Ensure compliance with operational procedures, safety regulations, and service standards Act as the senior on-duty contact point for all airport stakeholders Respond to operational disruptions, incidents, or emergencies, ensuring timely resolution or escalation Conduct routine inspections of terminal areas, ramp, apron, and landside to identify issues or hazard Coordinate resources and operational adjustments in case of flight delays, diversions, or cancellation Monitor airport systems. Lead and document shift handovers, including key operational issues and decisions made Maintain and submit detailed shift reports to senior management Support and implement the airport's safety and security management systems<br><br>Requirements<br><br>Education requirements: <br><br>Bachelor's degree in Airport Management, Aviation, or a related field Diploma in Aviation Operations with extensive experience may be considered<br><br>Certification Requirements: Airport Duty Management / Operations Certification.<br><br>Experience: Minimum 5 years in airport operations, with at least 1 year in a supervisory or duty management role.<br><br>Languages: Arabic (Fluent), English (Professional).<br><br>Technical Skills:<br><br>Proficiency in AODB, FIDS, RMS, and other airport operational systems Knowledge of ICAO, IATA, and local regulatory (GACA or equivalent) standards Strong understanding of airport procedures, emergency planning, and customer service Familiarity with airside and terminal safety regulations Computer literacy (MS Office, incident reporting tools)

<div dir="rtl"><h3 >نبذة عن الدور</h3> <p >يبحث <strong >فندق إمضاء النزيل الفندقية</strong> عن <strong >موظف استقبال فندق</strong> للانضمام إلى فريقه في <strong >المدينة المنورة</strong>. يتولى شاغل هذه الوظيفة بدوام كامل مسؤولية الإشراف على خدمات الضيوف في مكتب الاستقبال وتنسيقها وتقديمها، بما في ذلك إدارة الحجوزات وتسجيل الدخول والخروج.</p> <h3 >المهام والمسؤوليات الرئيسية</h3> <ul > <li >الإشراف على خدمات الضيوف في مكتب الاستقبال وتنسيقها وتقديمها، بما في ذلك إدارة الحجوزات وتسجيل الدخول والخروج والعمل بفعالية على برنامج إدارة النزلاء.</li> <li >إدارة قائمة الحجوزات وضمان توفير السجلات الورقية الضرورية بدقة.</li> <li >العمل على رفع مستوى خدمة العملاء ورضاهم، ومتابعة وحل المنازعات والشكاوى بكفاءة ومهنية.</li> <li >ضمان تنفيذ سياسات وإجراءات الفندق بدقة والالتزام بها.</li> <li >بناء علاقات تجارية قوية والحفاظ عليها مع الأطراف الخارجية، مثل وكالات السفر ومنصات الحجوزات.</li> <li >مراجعة أسعار الفندق وتنظيم الفواتير بشكل دقيق ومنظم.</li> </ul> <h3 >المؤهلات والخبرات</h3> <ul > <li >خبرة تتراوح بين <strong >0 إلى 1 سنة</strong> في مجال ذي صلة، ويفضل أن يكون ذلك في قطاع الضيافة أو خدمة العملاء.</li> <li >القدرة على العمل بفعالية ضمن بيئة عمل سريعة الوتيرة.</li> <li >مهارات جيدة في استخدام الحاسب الآلي وبرامج إدارة الفنادق (برنامج نزيل).</li> </ul> <h3 >المهارات المطلوبة</h3> <ul > <li >مهارات خدمة العملاء والتواصل الفعال مع الضيوف والزملاء.</li> <li >القدرة على حل المشكلات والتعامل مع المواقف الصعبة بمرونة.</li> <li >مهارات تنظيمية وإدارية ممتازة مع اهتمام بالتفاصيل.</li> <li >القدرة على بناء علاقات مهنية قوية والحفاظ عليها.</li> </ul> <h3 >بيئة العمل</h3> <p >هذه الوظيفة بدوام كامل ومقرها في <strong >المدينة المنورة</strong>، ضمن بيئة فندقية ديناميكية تركز على تقديم أفضل تجربة للضيوف. يتطلب الدور التفاعل المستمر مع الضيوف والعمل ضمن فريق لضمان سلاسة العمليات اليومية.</p> <h3 >التقديم للوظيفة</h3> <p >ندعو المهتمين الذين يستوفون المتطلبات المذكورة أعلاه للتقديم لهذه الفرصة في فندق إمضاء النزيل الفندقية.</p></div>

<p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p> </p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p>

<p><b>POSITION SUMMARY&nbsp;</b></p><p><br></p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<p>We are seeking a professional and customer-focused Reservation Agent to join our dynamic team in Madinah, Saudi Arabia. As a Reservation Agent, you will serve as the first point of contact for our guests, delivering exceptional service and ensuring a seamless booking experience. Your enthusiasm, attention to detail, and commitment to guest satisfaction will be instrumental in driving our business success while building lasting relationships with our clientele. Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels with a friendly and helpful demeanor Efficiently process accommodations bookings for diverse market segments, including leisure travelers, business clients, and group reservations Accurately input and maintain all reservation information in our Property Management System while ensuring data integrity Strategically upsell room types and complementary services to maximize revenue while genuinely addressing guest needs and preferences Provide comprehensive information about our property, amenities, facilities, and local attractions in Madinah to enhance the guest experience Collaborate seamlessly with front office, housekeeping, and other departments to ensure all guest requests and special requirements are fulfilled Handle reservation modifications, cancellations, and special requests with a customer-centric approach and empathetic communication Maintain current knowledge of room availability, pricing structures, promotional offers, and seasonal packages Resolve guest concerns and complaints in a timely, professional, and solution-oriented manner Contribute proactively to the continuous improvement of reservation processes and overall guest experience through feedback and innovative suggestions Manage multiple tasks efficiently in a fast-paced environment while maintaining composure and organizational excellence</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Excellent command of English with clear verbal and written communication skills</li><li>Professional telephone etiquette and strong interpersonal abilities</li><li>Proficiency with Property Management Systems (such as Opera) and Microsoft Office applications</li><li>Detail-oriented mindset with the ability to multitask effectively in a dynamic environment</li><li>Strong problem-solving capabilities and ability to make sound decisions independently</li><li>Flexible availability to work various shifts, including weekends and holidays as required</li><li>Customer-focused attitude with a genuine passion for delivering exceptional service</li><li>Proven ability to work collaboratively and supportively within a team environment</li><li>Strong organizational skills, time management abilities, and meticulous attention to detail</li><li>Knowledge of local Madinah attractions and cultural awareness is advantageous</li><li>Proficiency in additional languages beyond English is preferred</li><li>Demonstrated conflict resolution and guest service recovery experience</li><li>Ability to handle high call volumes and maintain composure under pressure</li><li>Prior experience working with Opera or a related system</li><li>Strong interpersonal and problem solving abilities</li><li>Fluency in English, additional languages are a plus</li></ul>

<strong>Additional Information<br><br></strong><strong>Job Number</strong> 26125867<br><br><strong>Job Category</strong> Reservations<br><br><strong>Location</strong> Central Area District, North of Al Masjid Al Nabawi, Al - Munawarah Al-Ma, Saudi ArabiaVIEW ON MAP<br><br><strong>Schedule</strong> Full Time<br><br><strong>Located Remotely?</strong> N<br><br><strong>Position Type</strong> Non-Management<br><br><strong>Position Summary<br><br></strong>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br><br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br><strong>Preferred Qualifications<br><br></strong>Education: High school diploma or G.E.D. equivalent.<br><br>Related Work Experience: No related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br><em>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br></em>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. <strong>Be</strong> where you can do your best work, <strong>begin</strong> your purpose, <strong>belong</strong> to an amazing global team, and <strong>become</strong> the best version of you.

<p><strong>WE ARE HIRING! -&nbsp;Front Office Associate</strong></p><p><strong>Emaar Rsoukh Hotel</strong><br>&nbsp;<strong>Bani Harithah, Madinah, Saudi Arabia</strong></p><p>Emaar Rsoukh Hotel is looking for a <strong>professional, friendly, and guest-focused Front Office Associate</strong> to join our team.</p><p><strong>Candidate Requirements</strong></p><p><strong>Nationality:</strong> Saudi<br><strong>Languages:</strong> Arabic &amp; English — speaking proficiency required<br>Previous Front Office or hotel experience is preferred<br>Excellent customer service and communication skills<br>Professional attitude and ability to work as part of a team<br>Ability to work in a fast-paced hotel environment</p><p><strong>Key Responsibilities</strong></p><ul><li>Welcome and assist guests professionally.</li><li>Handle check-in and check-out procedures.</li><li>Manage guest inquiries, requests, and concerns.</li><li>Assist with reservations and room assignments.</li><li>Maintain accurate guest records.</li><li>Coordinate effectively with other hotel departments.</li><li>Ensure an excellent guest experience throughout the stay.</li></ul><p>&nbsp;</p><p><strong>Location:</strong> Bani Harithah, Madinah, Saudi Arabia<br><strong>Position:</strong> Front Office Associate</p><p>Join our team and be part of delivering exceptional hospitality experiences in Madinah!</p><p>&nbsp;</p>

<strong>Additional Information<br><br></strong><strong>Job Number</strong> 26130234<br><br><strong>Job Category</strong> Reservations<br><br><strong>Location</strong> Central Area District, North of Al Masjid Al Nabawi, Al - Munawarah Al-Ma, Saudi ArabiaVIEW ON MAP<br><br><strong>Schedule</strong> Full Time<br><br><strong>Located Remotely?</strong> N<br><br><strong>Position Type</strong> Management<br><br><strong>Job Summary<br><br></strong>Assists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.<br><br><strong>CANDIDATE PROFILE <br><br></strong><strong>Education And Experience<br><br></strong><ul><li> High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area.<br><br></li></ul>OR<br><br><ul><li> 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, front desk, or related professional area.<br><br></li></ul><strong>CORE WORK ACTIVITIES<br><br></strong><strong>Understanding Markets &amp; Maximizing Revenue<br><br></strong><ul><li> Identifies new reservations sales business to achieve personal and property revenue goals.</li><li> Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li><li> Closes the best opportunities for the property based on market conditions and property needs.</li><li> Monitors same day selling procedures to maximize room revenue and control property occupancy.</li><li> Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.<br><br></li></ul><strong>Conducting Daily Reservations Sales Activities<br><br></strong><ul><li> Responds to incoming reservations sales opportunities for the property that are outside parameters of the .</li><li> Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li><li> Uses sales resources and administrative/support staff effectively.</li><li> Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li><li> Assists with monitoring accuracy of reservation sales orders within tracking systems.</li><li> Tracks no-show reservations and processes charges.</li><li> Manages wait list and prioritizes order of wait list contacts to be made.</li><li> Prepares work and maintenance orders.<br><br></li></ul><strong>Providing Exceptional Customer Service<br><br></strong><ul><li> Supports the company’s service and relationship strategy, driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience.</li><li> Services our customers in order to grow share of the account.</li><li> Executes and supports the company’s customer service standards and property’s brand standards.</li><li> Provides excellent customer service consistent with the daily service basics of the brand.</li><li> Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li><li> Sets a positive example for guest relations.</li><li> Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li><li> Handles guest complaints and disputes following the instant pacification procedures.<br><br></li></ul><strong>Additional Responsibilities<br><br></strong><ul><li> Utilizes intranet for resources and information.</li><li> Creates contracts as required.<br><br></li></ul><em>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br><br></em>عندما تنضم إلى عائلة شيراتون، تصبح عضوًا في مجتمعها العالمي. لقد كنا مكانًا للتجمع والتواصل منذ عام 1937. في شيراتون، يخلق الموظفون شعورًا بالانتماء في أكثر من 400 مجتمع حول العالم. نحن ندعو ونرحب ونربط الضيوف من خلال تجارب جذابة وخدمة مدروسة. إذا كنت تحب العمل في فريق ومتحمسًا لتقديم تجربة ضيف ذات مغزى، فنحن نشجعك على استكشاف فرصتك المهنية التالية مع شيراتون.انضم إلينا في مهمتنا لنكون «مكان التجمع العالمي». عند الانضمام إلى فنادق ومنتجعات شيراتون، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. <strong>كن</strong> في المكان الذي يمكنك فيه القيام بأفضل أعمالك، <strong>وابدأ</strong> هدفك ، <strong>وانتمي</strong> إلى فريق عالمي مذهل ،<strong> لتصبح</strong> أفضل نسخة منك.

<strong>Additional Information<br><br></strong><strong>Job Number</strong> 26130234<br><br><strong>Job Category</strong> Reservations<br><br><strong>Location</strong> Central Area District, North of Al Masjid Al Nabawi, Al - Munawarah Al-Ma, Saudi ArabiaVIEW ON MAP<br><br><strong>Schedule</strong> Full Time<br><br><strong>Located Remotely?</strong> N<br><br><strong>Position Type</strong> Management<br><br><strong>Job Summary<br><br></strong>Assists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.<br><br><strong>CANDIDATE PROFILE <br><br></strong><strong>Education And Experience<br><br></strong><ul><li> High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area.<br><br></li></ul>OR<br><br><ul><li> 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, front desk, or related professional area.<br><br></li></ul><strong>CORE WORK ACTIVITIES<br><br></strong><strong>Understanding Markets &amp; Maximizing Revenue<br><br></strong><ul><li> Identifies new reservations sales business to achieve personal and property revenue goals.</li><li> Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li><li> Closes the best opportunities for the property based on market conditions and property needs.</li><li> Monitors same day selling procedures to maximize room revenue and control property occupancy.</li><li> Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.<br><br></li></ul><strong>Conducting Daily Reservations Sales Activities<br><br></strong><ul><li> Responds to incoming reservations sales opportunities for the property that are outside parameters of the .</li><li> Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li><li> Uses sales resources and administrative/support staff effectively.</li><li> Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li><li> Assists with monitoring accuracy of reservation sales orders within tracking systems.</li><li> Tracks no-show reservations and processes charges.</li><li> Manages wait list and prioritizes order of wait list contacts to be made.</li><li> Prepares work and maintenance orders.<br><br></li></ul><strong>Providing Exceptional Customer Service<br><br></strong><ul><li> Supports the company’s service and relationship strategy, driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience.</li><li> Services our customers in order to grow share of the account.</li><li> Executes and supports the company’s customer service standards and property’s brand standards.</li><li> Provides excellent customer service consistent with the daily service basics of the brand.</li><li> Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li><li> Sets a positive example for guest relations.</li><li> Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li><li> Handles guest complaints and disputes following the instant pacification procedures.<br><br></li></ul><strong>Additional Responsibilities<br><br></strong><ul><li> Utilizes intranet for resources and information.</li><li> Creates contracts as required.<br><br></li></ul><em>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br><br></em>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. <strong>Be</strong> where you can do your best work, <strong>begin</strong> your purpose, <strong>belong</strong> to an amazing global team, and <strong>become</strong> the best version of you.