وظائف مندوب توزيع
٥٢١٤ وظائف شاغرة
<p><h4>Marketing manager role overview</h4>
<p>As marketing manager, you will play a crucial role in developing and implementing the annual marketing plan, driving key objectives, current initiatives, and relevant marketing activities relating directly to the cluster. The role will be responsible for leading the cluster’s marketing team and ensuring the department performs an integral role in bringing together all function areas to ensure commercial targets are heightened.</p>
<h4>What will I be doing?</h4>
<p>As assistant marketing manager, you will be responsible for the results of the marketing plan and activities used by the hotel to increase brand awareness, communicate promotions to all relevant target markets, and address hotel business needs. Specifically, you will perform the following tasks to the highest standards:</p>
<h4>Business function</h4>
<ul>
<li>Develop, proactively manage, and implement the annual cluster marketing plan to include eCommerce, brand, and loyalty marketing within budget guidelines</li>
<li>Drive the development of a sound B2B and B2C strategy by segment for each hotel, in line with the commercial focus process</li>
<li>Responsible for measuring the success of all marketing activities, promotions, and campaigns, and producing performance reports for all key stakeholders</li>
<li>Manage the rollout of marketing initiatives to support the cluster in meeting their revenue targets, also by leveraging key function activity in regional marketing, eCommerce, marketing operations, strategic partnerships, HHonors, and third-party distribution</li>
<li>Oversee the execution of all promotional activities, whether local, regional, or global, across all available channels, ensuring brand adherence and effectiveness</li>
<li>Ensure sales and F&B teams receive adequate marketing support, and ensure collateral requirements are met</li>
<li>Always be the brand champion ensuring all collateral conforms to agreed brand standards and content is compliant with corporate guidelines and within budget guidelines across all marketing activities</li>
<li>Support individual brand initiatives and ensure hotel brand campaigns are rolled out effectively and communicated using the right tone and voice for each segment</li>
<li>Develop and manage all social media activity for the cluster and support departmental initiatives</li>
<li>Recognise and execute opportunities for the loyalty program HHonors as well as other incentive programmes at cluster level, and manage all cluster CRM and database requirements</li>
<li>Identify local partnership opportunities with the regional team, and oversee the ongoing execution of revenue-driving activities</li>
<li>Responsible for building a coherent social media strategy for the hotel and its outlets</li>
<li>Seek to grow social media followers and enhance interaction with customers on these sites using relevant tools and techniques</li>
<li>Respond to customer postings as appropriate, tackling any complaints and issues</li>
</ul>
<h4>Managing execution</h4>
<ul>
<li>Achieve agreed performance goals and marketing objectives of role set out by the line manager</li>
<li>Manage execution of marketing projects in line with resources and budget objectives</li>
<li>Be the marketing representative in the cluster during commercial focus meetings, and proactively identify revenue-driving opportunities with other key stakeholders</li>
<li>Conduct continuous analysis of competitive environment and consumer trends, and use findings to continuously evaluate and drive commercial success</li>
<li>Ensure full brand compliance across all marketing initiatives at cluster level</li>
<li>Lead effective content management across all available channels, including hotel website, OTAs, social media, mobile marketing, and partnership programs</li>
<li>Conduct regular cluster marketing audits to meet Centre of Excellence audit requirements</li>
<li>Participate in all internal and external marketing meetings and attend relevant industry events, training workshops, and trade shows</li>
<li>Actively support line manager on all in-house merchandising activity and ensure all merchandising opportunities are identified, maximised, and communicated across organisation</li>
<li>Respond quickly and efficiently to all internal and external requests</li>
<li>Understand and champion Hilton's core values</li>
</ul>
<h4>Developing talent</h4>
<ul>
<li>Create an effective marketing team on property, fostering a productive team culture and encouraging career growth</li>
<li>Encourage and motivate individuals to achieve key company and personal objectives and targets</li>
<li>Put in place a dedicated career path for each team member, with the creation of a personal development plan highlighting key development milestones and timelines</li>
<li>Conduct regular performance reviews, ensuring adequate feedback is given and used proactively for further development</li>
<li>Highlight and encourage team members to participate in job-specific training opportunities and attend internal and external networking industry events</li>
</ul>
<h4>Building relationships</h4>
<ul>
<li>Establish excellent open communication with all operational teams, i.e., GM, DBD, F&B, and other department heads throughout the region</li>
<li>Develop and maintain good working relationships with various levels of Hilton’s personnel including corporate and regional marketing, corporate brand, eCommerce, loyalty, and partnerships teams</li>
<li>Proactively develop and maintain effective working relationships with all external customers to include key members of the design and media agencies, partnerships, and online marketing</li>
<li>Excel at being an effective team player to all corporate, regional, cluster, and hotel level personnel by demonstrating a ‘can do’ and customer-focused attitude, providing peer support, cross-functional and across regions</li>
</ul>
<h4>What are we looking for?</h4>
<p>As assistant marketing manager serving Hilton brand hotels, you are always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul>
<li>College degree in marketing or hotel management</li>
<li>Experience of working in a similar marketing position in the hospitality sector</li>
<li>Experience of managing and motivating a team along with evidence of driving successful team results</li>
<li>Proven knowledge of creating, leading, and managing fundamental and complex projects to tight deadlines</li>
<li>Experience of developing, creating, and managing marketing campaigns with associated costs and working to budget restraints</li>
<li>Complete understanding of key functions relating to marketing strategies and initiatives whilst managing multiple work streams</li>
<li>Experience in developing and implementing effective and realistic marketing plans and strategies, including budget evaluation, management, and reporting</li>
<li>Demonstrated ability to interact effectively with various levels of management</li>
<li>Outstanding communication skills in all areas of writing, listening, and speaking English. Developed proficiency of native language dependent on location of role</li>
<li>Communicate key information effectively to all levels of management using a variety of communication tools</li>
<li>Proficiency in Microsoft Office applications, budget management, project and time management</li>
<li>Able to think analytically, critically, and strategically when faced with unique opportunities, challenges, prioritising and identifying productive solutions</li>
<li>Ability to influence others in key situations whilst maintaining positive relationships</li>
<li>Demonstrate excellent interpersonal skills to include strong leadership, cultural sensitivity</li>
<li>Execute calculated risks and pre-determine successful outcome</li>
<li>Ability to relate to the marketing world and adapt to changing priorities quickly and with ease</li>
<li>An accomplished leader offering excellent judgement, time management, and decision-making skills</li>
<li>Professional approach, clean and well groomed at all times</li>
<li>Friendly demeanour, positive and enthusiastic with a motivational attitude</li>
<li>Excellent problem solving and decision making skills, can work autonomously whilst keeping all parties informed</li>
<li>Honesty, integrity, and a passion for hard work</li>
<li>Creatively minded and has a thirst to work in marketing for the hospitality industry</li>
<li>Demonstrated self-starter with excellent attention to detail</li>
<li>High energy and the ability to motivate and manage a team - leading by example</li>
<li>Resourcefulness, customer focused and results oriented</li>
<li>Enjoys working collaboratively, key team player with a “can do” attitude and thrives on a challenge</li>
<li>Good understanding of Hilton, its core values, and management structure</li>
</ul>
<h4>It will be advantageous in this position if you demonstrate the following capabilities and advantages:</h4>
<ul>
<li>Master’s degree in business or marketing</li>
<li>Previous experience of working in a marketing role in the hotel industry for a global leader</li>
<li>Qualifications in project and time management</li>
<li>Able to speak further key business languages</li>
</ul>
<h4>What will it be like to work for Hilton?</h4>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value.</p>
<p>Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.</p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>IT Administrator, Riyadh, Saudi Arabia</strong></p><br><br>
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<br>
<p><strong>The Company</strong></p><br><br>
<p>Founded in 1977, Almarai Company is the world’s largest vertically integrated dairy company and the largest food and beverage manufacturing and distribution company in MENA. Headquartered in Riyadh, Almarai Company is ranked as the number one FMCG Brand in the MENA region and the market leader in all its categories across GCC, Egypt, and Jordan.</p><br><br>
<p>Over five decades of sustainable growth, Almarai has consistently provided nutritious and healthy products to consumers of all ages, driven by its core principle: “Quality you can trust.”</p><br><br>
<p>Almarai has expanded its product range to include, in addition to dairy products, juices and beverages, baked goods, poultry, infant formula, dates, fish and seafood, and bottled water, under more than 20 brands such as Almarai, L’usine, 7DAYS, ALYOUM, Nuralac, Farm’s Select, Ice Leaf, Almira, Seama, Oska, IVAL, Almara Pro, Premier Chef, Bakemart, and others. Almarai currently employs over 43,000 Quality Makers, across the GCC, Egypt & Jordan. In 2025, Almarai reported net income of SAR 2.4 billion on sales of SAR 22 billion.</p><br><br>
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<p><strong>The Opportunity</strong></p><br><br>
<p>We are looking for an <strong>IT Administrator </strong>To ensure delivery of resilient and reliable IT infrastructure to internal customers in all locations within the geographical area assigned by maintaining and upgrading existing hardware, communication and software components, implementing additional IT facilities to meet the needs of the business and resolving user calls by troubleshooting malfunctioning infrastructure components.</p><br><br>
<br>
<p><strong>Candidate must meet the following criteria to be shortlisted:</strong></p><br><br>
<br>
<ul>
<li>Bachelor’s degree in IT / Business Systems of related degree</li>
<li>2 to 5 years’ experience, Experience in working on Oracle environment, Exposure to implementing on client / server-based applications.</li>
<li>Strong interpersonal abilities, with the ability to communicate and work with personnel from a wide verity of professional disciplines.</li>
<li>A commitment to achieving excellence in IT management support for the region, Ability to work as a team member of a team.</li>
<li>Initiative and ability to work under pressure to handle sizable volume of activities</li>
<li>Built in confidence of completing the assigned tasks. Methodical, tactful and cooperative personality, Maturity of judgement, with business acumen, Installing and managing servers</li>
<li>Working with variety of tasks, Familiarity with ITIL framework, Hands on knowledge of software products used in Almarai environment.</li>
<li>Familiar with standard concepts, practices, and procedures within a particular field, Hands on knowledge of Business Object or similar product.</li>
</ul>
<br>
<br>
<p>If you meet the qualifications and are looking for a challenging opportunity in a dynamic industry, please apply now.</p><br><br>
<p>We offer competitive salary and benefits package for the right candidate.</p><br><br>
<br>
<p>We look forward to welcoming you to our team. Apply now and take the next step in your career as an <strong>IT Administrator</strong></p><br><br>
<br>
<br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<p><h4>Exceptional hospitality starts with you</h4>
<p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! You are a dynamic leader who manages a team of stewards, oversees operations, and drives service excellence. As a stewarding supervisor, you’re not just directly overseeing the steward team during shifts – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p>
<h4>Here’s what you’ll do during a typical day:</h4>
<ul>
<li><strong>Supervise daily back-of-house operations:</strong> Oversee utility stewards, dishwashers, and temporary staff to ensure timely transport and cleaning of utensils and serviceware for restaurant and banquet operations</li>
<li><strong>Maintain cleanliness and organization:</strong> Supervise cleaning of back-of-house spaces to uphold sanitation and hygiene standards</li>
<li><strong>Support inventory and equipment needs:</strong> Ensure proper inventory levels, manage equipment storage and distribution, and coordinate the timely delivery of food and equipment for all functions</li>
<li><strong>Support team performance and development:</strong> Assist with day-to-day team oversight, scheduling shifts, coaching and professional development, conducting evaluations, and recognizing achievements</li>
<li><strong>Monitor and report on performance metrics:</strong> Track breakage and loss reports, update operating manuals, and assist with monthly inventories to support cost controls and efficiency improvements</li>
<li><strong>Collaborate across teams:</strong> Partner with kitchen, bar, and restaurant teams to ensure seamless service, assisting team members where needed</li>
<li><strong>Uphold regulatory standards:</strong> Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being</li>
</ul>
<h4>Core values</h4>
<p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p>
<ul>
<li>A passion for spreading the light and warmth of hospitality.</li>
<li>Acting with integrity and always doing the right thing.</li>
<li>Inspiring others through leadership.</li>
<li>A belief that teamwork drives the best outcomes.</li>
<li>A sense of ownership and accountability.</li>
<li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li>
</ul>
<h4>Minimum qualifications</h4>
<ul>
<li>Middle school diploma equivalent or above</li>
<li>At least 3 years of working experience in a 5-star category hotel</li>
<li>Minimum of 2 years as a stewarding team leader in an international brand hotel</li>
<li>Knowledgeable in HACCP</li>
</ul>
<h4>How we’ll help you thrive</h4>
<p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p>
<ul>
<li>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program</li>
<li>Paid parental leave – Because family matters. We offer paid leave for eligible team members, including partners and adoptive parents</li>
<li>Crisis concierge – In times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care</li>
<li>Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members to care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP).</li>
</ul>
<p><em>*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</em></p>
<h4>Join an award-winning workplace culture</h4>
<p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p>
<p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p>
<p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Demand Forecast Analyst – KAEC, Rabigh, Saudi Arabia</strong></p><br><br>
<br>
<br>
<br>
<p><strong>The Company</strong></p><br><br>
<br>
<p>Almarai is the world’s largest vertically integrated dairy and the region’s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.04 Billion on sales of SAR 19.57 Billion in 2023. For more details, please visit our website –www.almarai.com.</p><br><br>
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<p>An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.</p><br><br>
<br>
<br>
<p><strong>About the Role:</strong></p><br><br>
<br>
<p>To ensure preparation of demand forecast for the Seafood Business with continuously improved accuracy level by considering various factors such as historical sales patterns, trends, seasonality’s past and future events in the form of sales and marketing plan, economical, weather, government regulations and competitive activities with the assistance of PROCAST system (Forecasting software)</p><br><br>
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<p> <strong>Key Responsibilities:</strong></p><br><br>
<br>
<br>
<ul>
<li>To ensure demand planners maintain the IBP system intact, data cleansed and up to date. all SKU'a are reconciled by weekly, be depot, all new SKU'a should be accurately set up and any changes in ither product or geographic hierarchy are immediately reflected in the system</li>
<li>To make sure the future and past events are accurately captured in the IBP</li>
<li>To ensure update of rolling 18-month forecasts in weekly - monthly basis by week, depot and by SKU</li>
<li>To submit and ensure regional/local level events are incorporated into the forecast through bottom-up forecasting.</li>
</ul>
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<p><strong>Qualifications & Experience:</strong></p><br><br>
<br>
<ul>
<li>Bachelor’s degree in business administration, or a related field.</li>
<li>Experience in forecasting tools ( IBP or SAP )</li>
<li>3 - 5 years’ experience in a similar business planning/forecasting role, preferably within a chilled FMCG multi-SKU environment.</li>
<li>Excellent communication skills English / Arabic</li>
</ul>
<br>
<br>
<p>If you meet the qualifications and are looking for a challenging opportunity in a dynamic industry, please apply now. </p><br><br>
<br>
<p>We offer competitive salary and benefits package for the right candidate.</p><br><br>
<p>We look forward to welcoming you to our team. Apply now and take the next step in your career as a <strong>Demand Forecast Analyst</strong></p><br><br>
<br>
<br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
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<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<b>Special Note</b> <br><p>We are excited to invite candidates to our upcoming Recruitment Drive in Riyadh, KSA!</p><br><br><p>This is a great opportunity to join as a cabin crew with our dynamic team. Full event details, including venue and schedule, will be shared 3–5 days prior to the event.</p><br><br><p>Stay tuned — we look forward to meeting you soon!</p><br><br><b>Job Purpose</b> <br><p>Acts as the airline’s ambassador; strives to achieve customers’ loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers’ experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company’s adopted policies and procedures. </p><br><br><b>Key Result Responsibilities</b> <br><p>Conduct:</p><br><br><ol><li>Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends “Briefing” to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.</li></ol><p>Safety Measures:</p><br><br><ol><li>Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.</li><li>Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).</li><li>Administers first aid to passengers where necessary.</li><li>Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly. </li></ol><p>Customer Service:</p><br><br><ol><li>Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft logbook as per the Airline and Civil Aviation Authority’s adopted procedures. </li><li>Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs. </li><li>Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions. </li><li>Contributes to maximizing on-board revenue and “Charity Cloud” program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets. </li><li>Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her. </li></ol><br>Key Result Responsibilities - Continued
<br><p><span><strong><span><span>Crosschecking and Reports:</span></span></strong></span></p><br><br><ol><li><span><span><span><span><span>Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.</span></span></span></span></span></li></ol><ol><li><span><span><span><span><span>Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying.</span></span></span></span></span></li></ol><ol><li><span><span><span><span><span>Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.</span></span></span></span></span></li></ol><ol><li><span><span><span><span><span>Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers.</span></span></span></span></span></li></ol><ol><li><span><span><span><span><span>Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of ‘Cabin Supervisor’ when designated as such by the Captain.</span></span></span></span></span></li></ol><ol><li><span><span><span><span><span><span>Maintains</span></span><span><span> necessary</span></span><span><span> professional and safety knowledge and competitiveness by attending</span></span><span><span> recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.</span></span> </span></span></span></span></li><li><span><span>Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.</span></span></li></ol><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li>Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus. </li><li>Training in First Aid, Safety and Emergency Procedures are an added value. </li><li>Fit to fly, has good general health, no serious medical conditions or chronic diseases. </li><li>Presentable, friendly, demonstrates cheerful and positive attitude even under stress. </li><li>Customer service oriented, capable of understanding and attending to customers’ needs and requests. </li><li>Capable of handling difficult situations and angry customers without compromising corporate image. </li><li>Focused, capable of identifying irregularities and handling threats and emergencies with efficiency and commitment to successful results. </li><li>Proactive, self-motivated, demonstrates initiative and positive teamwork competency. </li><li>Very good verbal and written communication skills. </li><li>Excellent time management and problem-solving skills. </li><li>Proficient in Microsoft Office. </li><li>Fluent in English Language. Other languages are an advantage based on the Airline requirements </li></ul><br><b>Work Experience</b> <br><ul><li>Fresh graduates are encouraged to apply for this role. </li><li>Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value. </li><li>Active cabin crew license is an advantage. </li><li>Capable of working in shift pattern and for extended working hours. </li><li>Shows high flexibility and adaptability to frequent changes and busy schedules. </li><li>Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs. </li></ul><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
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<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
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<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
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<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
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<span></span><p><span><strong>Be the change. Join the world’s most visionary developer.</strong></span></p><br><br>
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<p><span>Red Sea Global (RSG) is showing that there is a better way to positively shape the places we live, work and travel.</span></p><br><br>
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<p><span>We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision 2030, as well as leading the world towards regenerative tourism.</span></p><br><br>
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<p><span><strong>Join RSG and be part of the positive change for Saudi Arabia and the world.</strong></span></p><br><br>
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<p><span><strong>Job Purpose</strong></span></p><br><br>
<ul>
<li><span>Handover Specialist manages the final transfer of completed properties from RSG to buyer, ensuring quality, handling documentation, coordinating teams (legal, finance, maintenance), conducting inspections, resolving snags, and ensuring a smooth, professional client experience, involving communication, problem-solving, and attention to detail.</span></li>
<li><span>Focus will be on building lasting relationships, fostering trust, and upholding high standards of service and efficiency. Serve as the main point of contact for clients at Handover ensuring their concerns are addressed promptly, professionally, and to their satisfaction.</span></li>
</ul>
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<p><span><strong>KEY ACCOUNTABILITIES:</strong></span></p><br><br>
<br>
<p><span><strong>Client Relationship Management</strong></span></p><br><br>
<ul>
<li><span>Develops and maintains constructive and cooperative relationships with customers</span></li>
<li><span>Interacts professionally and courteously with clients by telephone, email, letter, and face to face</span></li>
<li><span>Investigates and resolves client complaints and queries</span></li>
</ul>
<br>
<p><span><strong>Process Management:</strong></span></p><br><br>
<ul>
<li><span>Coordinate and manage the end-to-end property handover process from pre-handover checks to final sign-off.</span></li>
</ul>
<br>
<p><span><strong>Client Liaison:</strong></span></p><br><br>
<ul>
<li><span>Act as the main point of contact, keeping clients informed, addressing queries, managing complaints, and providing a professional experience.</span></li>
</ul>
<br>
<p><span><strong>Quality Assurance:</strong></span></p><br><br>
<ul>
<li><span>Conduct pre-handover inspections (snagging), ensure units meet quality standards, and follow up on defects.</span></li>
</ul>
<br>
<p><span><strong>Documentation:</strong></span></p><br><br>
<ul>
<li><span>Manage and process handover documents, collect signed approvals, and ensure all legal and technical paperwork is complete and filed.</span></li>
</ul>
<br>
<p><span><strong>Internal Coordination:</strong></span></p><br><br>
<p><span>Liaise with sales operations, sales, legal, and finance teams to ensure all departments are aligned for timely completion.</span></p><br><br>
<br>
<p><span><strong>Reporting:</strong></span></p><br><br>
<ul>
<li><span>Produce reports on handover progress and business reviews</span></li>
<li><span>Ensures accurate records of all client related information, contracts, agreements, and correspondence in the company CRM system</span></li>
<li><span>Complies with and maintains knowledge of applicable rules, regulations, standards, and best practices</span></li>
<li><span>Liaises with local Government Authorities and legal representatives</span></li>
<li><span>Performs and/or directs day to day administrative tasks</span></li>
<li><span>Creation, distribution and signing off documents related to Handover Services</span></li>
</ul>
<br>
<p><span><strong>Strategic Development</strong></span></p><br><br>
<ul>
<li><span>Prepares reports and statistics for Handover Manager</span></li>
</ul>
<br>
<p><span><strong>Leadership</strong></span></p><br><br>
<ul>
<li><span>Provides clients with guidance in complaint and escalation procedures</span></li>
</ul>
<br>
<p><span><strong>Document Management</strong></span></p><br><br>
<ul>
<li><span>Management and upload of all relevant records and information into CRM system in line with the Company’s document control policies and procedures. This includes all client correspondence.</span></li>
<li><span>Ensures safe and organized documentation keeping</span></li>
</ul>
<br>
<p><span><strong>Inspections/Handover</strong></span></p><br><br>
<ul>
<li><span>Liaise with Handover Manager and Sales Operations to ensure property seamless handover to customers in a timely manner.</span></li>
<li><span>Ensures any snags, issues are addressed by the relevant departments until resolution.</span></li>
</ul>
<br>
<p><span><strong>Reporting Inspections/Handover</strong></span></p><br><br>
<ul>
<li><span>Reports summarizing units handed over to clients per project</span></li>
<li><span>Report summarizing snags per unit per project</span></li>
<li><span>Report summarizing snag completion status</span></li>
<li><span>Any other reports required by management</span></li>
<li><span>Liaise with Handover Manager and Sales Operations team to ensure property seamless handover to customers in a timely manner.</span></li>
<li><span>Ensures any snags, issues are addressed by the relevant departments until resolution.</span></li>
</ul>
<br>
<p><span><strong>QUALIFICATIONS, EXPERIENCE, & SKILLS:</strong></span></p><br><br>
<ul>
<li><span>Bachelor’s degree or equivalent from a recognized college/university</span></li>
<li><span>Professional qualification in Civil, Electrical. Mechanical, Customer Care or similar</span></li>
<li><span>Knowledge and understanding of Development, Real Estate and Handover process</span></li>
<li><span>Must have at least 3 years’ experience, of which at least 2 years in management or controlling role with background in Customer Care/ Operations and administration in Real Estate/Development Company.</span></li>
<li><span>Experience of delivering Customer Care to Clients in residential projects (pre and post-handover)</span></li>
<li><span>Demonstrable ability in dispute resolution</span></li>
<li><span>Effective communicator and decision maker</span></li>
<li><span>Proficient in Microsoft Word, Excel and Power Point</span></li>
<li><span>Advanced Excel skills for dashboards, trackers, data analysis, and reporting.</span></li>
<li><span>PowerPoint skills to prepare professional presentations and management briefs.</span></li>
<li><span>Aconex proficiency for document control, uploads, workflows, transmittals, and tracking.</span></li>
<li><span>Strong ability to manage CRM systems, documentation, and organized digital filing</span></li>
</ul>
<br>
<p><span><strong>PERSONAL ATTRIBUTES:</strong></span></p><br><br>
<ul>
<li><span>Driven to consistently deliver exceptional customer service</span></li>
<li><span>Outstanding interpersonal, negotiation and conflict resolution skills</span></li>
<li><span>Natural ability to cultivate and build long lasting relationships</span></li>
<li><span>Proven planning and organizational abilities</span></li>
<li><span>High standard of personal presentation</span></li>
<li><span>Arabic & English speaker</span></li>
</ul>
</div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>IT Administrator, Riyadh, Saudi Arabia</strong></p><br><br>
<br>
<br>
<p><strong>The Company</strong></p><br><br>
<p>Founded in 1977, Almarai Company is the world’s largest vertically integrated dairy company and the largest food and beverage manufacturing and distribution company in MENA. Headquartered in Riyadh, Almarai Company is ranked as the number one FMCG Brand in the MENA region and the market leader in all its categories across GCC, Egypt, and Jordan.</p><br><br>
<p>Over five decades of sustainable growth, Almarai has consistently provided nutritious and healthy products to consumers of all ages, driven by its core principle: “Quality you can trust.”</p><br><br>
<p>Almarai has expanded its product range to include, in addition to dairy products, juices and beverages, baked goods, poultry, infant formula, dates, fish and seafood, and bottled water, under more than 20 brands such as Almarai, L’usine, 7DAYS, ALYOUM, Nuralac, Farm’s Select, Ice Leaf, Almira, Seama, Oska, IVAL, Almara Pro, Premier Chef, Bakemart, and others. Almarai currently employs over 43,000 Quality Makers, across the GCC, Egypt & Jordan. In 2025, Almarai reported net income of SAR 2.4 billion on sales of SAR 22 billion.</p><br><br>
<br>
<br>
<p><strong>The Opportunity</strong></p><br><br>
<p>We are looking for an <strong>IT Administrator </strong>To ensure delivery of resilient and reliable IT infrastructure to internal customers in all locations within the geographical area assigned by maintaining and upgrading existing hardware, communication and software components, implementing additional IT facilities to meet the needs of the business and resolving user calls by troubleshooting malfunctioning infrastructure components.</p><br><br>
<br>
<p><strong>Candidate must meet the following criteria to be shortlisted:</strong></p><br><br>
<br>
<ul>
<li>Bachelor’s degree in IT / Business Systems of related degree</li>
<li>2 to 5 years’ experience, Experience in working on Oracle environment, Exposure to implementing on client / server-based applications.</li>
<li>Strong interpersonal abilities, with the ability to communicate and work with personnel from a wide verity of professional disciplines.</li>
<li>A commitment to achieving excellence in IT management support for the region, Ability to work as a team member of a team.</li>
<li>Initiative and ability to work under pressure to handle sizable volume of activities</li>
<li>Built in confidence of completing the assigned tasks. Methodical, tactful and cooperative personality, Maturity of judgement, with business acumen, Installing and managing servers</li>
<li>Working with variety of tasks, Familiarity with ITIL framework, Hands on knowledge of software products used in Almarai environment.</li>
<li>Familiar with standard concepts, practices, and procedures within a particular field, Hands on knowledge of Business Object or similar product.</li>
</ul>
<br>
<br>
<p>If you meet the qualifications and are looking for a challenging opportunity in a dynamic industry, please apply now.</p><br><br>
<p>We offer competitive salary and benefits package for the right candidate.</p><br><br>
<br>
<p>We look forward to welcoming you to our team. Apply now and take the next step in your career as an <strong>IT Administrator</strong></p><br><br>
<br>
<br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Overview We Are PepsiCo PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®️, DORITOS ®️, CHEETOS ®️, GATORADE ®️, PEPSI ®️, QUAKER ®️ and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales. Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people. Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u. “We are an equal opportunity employer and comply with the with the global human rights policies and equality laws in the countries we operate in, we value diversity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or marital/civil partnerships, religion or belief, gender, disability and we are Mowaamah -GOLD certified in Saudi.” Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/ Lead PepsiCo Beverages’ Modern Trade business in Saudi Arabia, overlooking commercial strategy, customer partnerships, revenue growth, market share, profitability, and execution across the Kingdom’s largest retail customers Responsibilities Lead the annual operating plan (AOP) and Joint Business Planning (JBP) agenda, aligning PepsiCo, bottlers, and retail partners on long-term growth strategies and investment priorities. Develop commercial strategies covering pricing, promotions, assortment, distribution, visibility, category growth, and execution excellence. Overlook the Modern Trade P&L, driving sustainable volume, revenue, profitability, and market share growth across all Modern Trade customers. Influence strategic customer negotiations, including Customer Development Agreements (CDAs), investment optimization, annual commercial terms, and business reviews to maximize ROI. Strengthen strategic partnerships with Saudi Arabia’s leading retailers through executive engagement, Top-to-Top meetings, and collaborative business planning. Drive commercial execution excellence through Perfect Store implementation, Category Management, in-store activation, retail media, and data-driven execution standards. Lead cross-functional teams across Sales, Commercial Development, Revenue Management, Marketing, Finance, and Bottling partners to deliver integrated commercial plans. Utilize shopper insights, EPOS, NielsenIQ, and retail analytics to identify growth opportunities, optimize promotional effectiveness, and improve investment productivity. Accelerate digital commerce by developing strategies for retailers eCommerce platforms. Build organizational capability by strengthening customer scorecards, and execution routines across the Modern Trade channel. Represent the Modern Trade business in senior leadership reviews, shaping strategic decisions that support PepsiCo’s long-term growth agenda in Saudi Arabia. Qualifications Have minimum +10 years’ experience preferably from top tier consulting or within a top 5 FMCG player, ideally in sales, Channel management, planning, analytics preferably within beverages/Foods University degree Fluency in English Experience and in-depth understanding of execution development and implementation Ability to convert business plans into volume and revenue figures Analytically strong with ability to sort through multiple data sources Strong persuasion and influencing skills – cross-functional and at Senior leadership team level Flawless oral and written presentation skills Strong leadership and change management skills Ability and the desire to redesign processes and systems to create more efficiencies within the team Self starter with ability to make decisions and act autonomously Understanding of digital technologies, IT literacy Knowledgeable of the latest trend in shopper & consumer research Cross functional capabilities: Commercial, Business Development, Finance, Insights, Marketing and Innovation etc. Skill set: Transformational & Inspirational Leadership Strong facilitation and questioning skills, including flexibility in approach to problem solving and ability to push beyond the obvious to spot ideas and find innovative and better solutions Ability to build deep trusting, collaborative relationships and create strong interdependencies High drive and results oriented spirit Experimental set of mind, ‘pragmatic creativity’, desire to test & learn in-store interventions</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>General Summary Qiddiya City is an exciting new destination city right on the doorstep of Riyadh, Kingdom of Saudi Arabia.<br> The city plan will include 25 distinct masterplan districts across sports, entertainment, arts and culture, and mixed-use areas, residential communities and nature.<br> Qiddiya City will eventually be home to more than 600,000 residents and host millions of visitors and experience seekers yearly.<br> The Sales and Leasing Performance Unit (PLU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organisation.<br> At the heart of this unit sits the Qiddiya Real Estate LearnLab (QREL), a digital-first, gamified learning academy, designed to drive measurable commercial capability development across the Sales and Leasing function.<br> The Senior Specialist – Training Administration role reports directly to the Senior Manager, Digital Systems.<br> This role is the operational backbone of the learning platform, aimed at ensuring that learners are correctly configured, content is accurately published and maintained, training schedules are coordinated, and learning data is surfaced in a meaningful and timely way through dashboards and reporting.<br> About the Role/Project Scope This is a highly organised, detail-oriented, and platform management role that requires a strong working knowledge of LMS/LXP administration, digital content authoring, data and dashboard management, and learner coordination.<br> The Senior Specialist – Training Administration will work closely with the other teams of the Qiddiya Real Estate LearnLab (QREL) to ensure the platform runs smoothly, learners receive a seamless experience, and senior stakeholders have the operational data it needs to make informed decisions.<br> Key Responsibilities LMS/LXP Administration and Learner Account Management • Serve as the day-to-day LMS/LXP administrator for the Qiddiya Real Estate LearnLab online academy, managing all learner-facing configuration across internal and external learner audience.<br> • Create, manage, and maintain learner accounts in Qiddiya’s LMS/LXP, including user provisioning, role assignment, cohort allocation, and access management across all active learning programmes.<br> • Process new learner onboarding requests, ensuring accurate data entry, correct role tagging, and timely account activation so that learners can access their assigned programmes without delay.<br> • Manage learner enrollments, unenrollment, and transfers between programmes and cohorts in Qiddiya’s LMS/LXP, maintaining an accurate and up-to-date learner register at all times.<br> • Configure and maintain smart groups, learning paths, and auto-enrolment rules within Qiddiya’s LMS/LXP to ensure learners are automatically directed to the correct content based on their role, BU, and cohort.<br> • Administer completion certificates and badge awards within Qiddiya’s LMS/LXP, ensuring all gamification mechanics including points allocation, badge triggers, and leaderboard entries fire correctly and are verified against test results.<br> • Troubleshoot learner access issues, SCORM loading errors, completion tracking failures, and platform navigation problems, escalating to the Senior Manager, Digital Systems where platform-level resolution is required.<br> • Maintain the QREL learner database as a live and accurate record, auditing regularly for duplicate accounts, inactive users, or misassigned roles.<br> Training Schedule Coordination and Programme Administration • Coordinate and manage the QREL training calendar, scheduling live learning sessions, instructor-led workshops, onboarding events, and assessment windows across all cohorts and BU audiences.<br> • Send calendar invitations, pre-session communications, joining instructions, and preparation materials to learners and facilitators ahead of scheduled training sessions.<br> • Track attendance and participation for all live and scheduled training events, maintaining accurate session records and flagging non-attendance to the relevant Anchor or BU lead.<br> • Coordinate logistics for in-person training sessions including room booking, materials preparation, equipment checks, and facilitator support where required.<br> • Maintain a forward-looking training schedule that is shared with the DS team, Learner Experience team, Programs team, and relevant BU stakeholders on a regular basis.<br> • Manage training waitlists, cohort capacity, and scheduling conflicts, escalating prioritisation decisions to the Senior Manager, Digital Systems where required.<br> • Support post-training administration including assessment distribution, feedback survey deployment, and completion record updates in Qiddiya’s LMS/LXP following live sessions.<br> Content Authoring and Publishing in LMS/LXP • Author, build, and publish learning content within Qiddiya’s LMS/LXP using the platform's native authoring tools, including course builder, module cards, scenario cards, question cards, survey cards, and reflection prompts.<br> • Support the production of bite-sized digital learning assets in LMS/LXP including knowledge checks, pre-assessments, placement tests, and spaced repetition review cards aligned to the QREL content architecture.<br> • Apply and maintain the QREL metadata taxonomy across all published content in LMS/LXP, ensuring every module carries the correct realm tag, skill tag, language tag, audience tag, and content type classification.<br> • Manage content version control in LMS/LXP, archiving outdated or superseded modules correctly to protect completion records and learner history while keeping the active content catalogue clean and accurate.<br> • Conduct regular content audits within the LMS/LXP catalogue to identify and resolve tagging errors, broken SCORM links, incorrect completion criteria, or sequencing issues.<br> • Coordinate with the Programs team and Accenture on the timely receipt of SCORM files, reviewing each upload against the content acceptance criteria before publishing to the live environment.<br> Dashboard Management and Reporting • Build, maintain, and update QREL learning dashboards within LMS/LXP Insights and Power BI, ensuring that real-time and periodic reports are available to the DS team, Learner Experience team, BU Training Leads, and senior stakeholders.<br> • Produce regular operational reports covering learner completion rates, module engagement, assessment scores, at-risk learner flags, and platform activity volumes, distributing these to the relevant stakeholders on an agreed reporting cadence.<br> • Monitor Qiddiya’s LMS/LXP Insights on a daily and weekly basis, identifying completion gaps, engagement drops, or data anomalies and escalating to the Senior Manager, Digital Systems with a clear summary and recommended action.<br> • Maintain the four-view QREL reporting suite — Learning Administrator, BU Training Lead, Senior Stakeholders, and Performance Team — ensuring dashboards are accurate, up to date, and aligned to the agreed KPI framework.<br> • Track and report on platform health metrics including login frequency, session duration, active learner counts, at-risk content flags, and notification open rates, providing weekly summaries to the Senior Manager, Digital Systems.<br> • Ensure all learner data and reporting outputs are handled in accordance with QREL data governance standards and Qiddiya's data privacy requirements.<br> Stakeholder Coordination and Communication • Act as the first point of contact for learner queries, access issues, and platform questions, responding promptly and escalating to the Manager/Senior Manager, Digital Systems and or other teams respectively, where platform-level intervention is needed.<br> • Liaise with BU Training Leads and Anchors to communicate training schedules, completion deadlines, assessment requirements, and learner progress updates on a regular basis.<br> • Coordinate with the Learner Experience (LX) team to ensure learner-facing communications, including launch announcements, welcome messages, and campaign content, are aligned to the QREL brand and distributed through the correct channels.<br> • Work closely with the Programs and LX teams to ensure content is published correctly, learner pathways are configured accurately, and the learner experience is delivered consistently across every cohort and learning area.<br> • Support the Senior Manager, Digital Systems in preparing materials, data summaries, and status updates for internal meetings, Steerco sessions, and vendor reviews.<br> Skills and Attributes required/ desired Essential (must have to perform the role): • Bachelor's degree in Business Administration, Information Technology, Learning and Development, Education, or a related field.<br> • Minimum 3 to 5 years of professional experience in a learning administration, LMS/LXP management, or digital learning operations role, preferably in a large organization.<br> • Demonstrated working knowledge in managing a LMS/LXP (for examples Sana, Cornerstone, etc), including learner account management, content publishing, enrolment configuration, and reporting.<br> • Experience uploading, configuring, and troubleshooting SCORM content within an LMS/LXP environment.<br> • Proficiency in building and maintaining dashboards and reports using LMS/LXP Insights, Power BI, or equivalent data visualisation tools.<br> • Strong organisational skills with a high degree of accuracy and attention to detail in data entry, account management, and content configuration.<br> • Working knowledge of digital learning authoring tools (Articulate/Elucidat/Mindsmith/Genially/iSpring/etc) or equivalent • Excellent written and verbal communication skills in English.<br> Arabic proficiency is an advantage.<br> • Strong interpersonal skills with the ability to coordinate effectively across multiple teams and stakeholders.<br> • Ability to manage multiple workstreams simultaneously and prioritise effectively in a fast-paced environment.<br> • High proficiency in Microsoft 365 including SharePoint, Teams, Excel, and PowerPoint.<br> Desirable (advantageous): • Prior experience working within a Sales and Leasing, real estate, or commercial capability development environment.<br> • Familiarity with gamification mechanics in a learning platform context, including points, badges, leaderboards, and progress-based unlocking.<br> • Experience producing or administering bilingual English and Arabic learning content, including familiarity with right-to-left formatting and Arabic SCORM testing.<br> • Experience working within a parent-child LMS/LXP node structure or multi-entity learning environment.<br> Preferred Background and experience • Proven track record as an LMS/LXP administrator in a mid-to-large organisation, managing learner populations across multiple cohorts, business units, or geographies.<br> • Experience managing LMS/LXP or an equivalent platform as a named administrator, with responsibility for end-to-end platform governance including user management, content publishing, and reporting.<br> • Background in digital learning operations, with hands-on experience building and publishing content using native LMS authoring tools and SCORM-based modules.<br> • Demonstrated experience producing and managing learning dashboards and data reports for multiple stakeholder audiences.<br> • Track record of coordinating training schedules and programme logistics across a large and geographically distributed learner population.<br> Experience working within a structured content governance and metadata tagging framework.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span>Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com</span></p><br><br><br><ul><li>Notice: Know Your Rights: Workplace Discrimination is Illegal</li><li>Notice: Pay Transparency Nondiscrimination (English)</li><li>Aviso: Transparencia en el Pago No Discriminación (Spanish)</li></ul><br><br><p><span><b><b>Job Description:</b></b></span></p><br><br><p><b>Airbus Americas, Inc </b>is looking for a<b> Aircraft Manager II </b>to join our team based in <b>Mobile, AL. </b></p><br><br><br><p>The ideal candidate for the <b>Aircraft Manager II </b>is responsible for folio management of any assigned aircraft during the production and flight test phase of the assembly process until Handover to the delivery center is complete. The selected candidates will be responsible to analyze and steer all new issues found during the assembly process (non-conformities, customer findings, flightline issues, etc.). They will also be required to identify critical points, initiate action plans, and complete follow-ups until closure of issues.</p><br><br><br><p><b>Meet the Team:</b></p><br><br><p>Our team at the Airbus U.S. Manufacturing facility take our aircraft from concept to customer delivery – working with production teams on every aspect of assembly from managing technical information, quality control, maintenance tasks and health & safety – along flowlines and flightlines. Join our team and watch our aircraft come to life.</p><br><br><br><p><b>Your Working Environment:</b></p><br><br><p>On ‘Airbus Way’ you will find the Airbus U.S. Manufacturing Facility for commercial aircraft. Opened at the Mobile Aeroplex at Brookley in 2015, the facility produces A320 Family aircraft and added a second product line for the A220 in 2019. The facility, which strengthens the U.S. aerospace industry, is part of Airbus’ strategy to enhance its global competitiveness by meeting the growing needs of its customers in the United States and beyond.</p><br><br><br><p><b>How We Care for You:</b></p><br><br><ul><li><p>Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)</p><br><br></li><li><p>Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.</p><br><br></li><li><p>Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. </p><br><br></li><li><p>Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.</p><br><br></li></ul><br><p><b>Your Challenges:</b></p><br><br><ul><li><p>Train and mentor Aircraft Manager employees to ensure individual development under the guidance of the HO ACM team for successful and sustainable aircraft management. Support ACM team as backup for all ACM functions (Flowline, Flightline, and Cross Plant). 10%</p><br><br></li><li><p>Lead daily A/C review meeting and assign priorities to the whole MFT 10%</p><br><br></li><li><p>Function as the L2 link to feed escalations to the ACM IIIs. Ensure all escalations are properly documented in Tandem and all information is given for appropriate problem solving. 5%</p><br><br></li><li><p>Daily A/C Milestones follow up through Master Production Schedule 10%</p><br><br></li><li><p>Document, follow, organize and manage all non-conformities throughout the flowline/flightline process. Drive closure of issues in collaboration with all relevant parties to ensure production milestones are met. 15%</p><br><br></li><li><p>Prepare and conduct FOT meeting, ensuring on-time closure of all folio points and non-conformities. Prepare Aircraft Documentation for the Internal Quality Gates and lead meetings to ensure aircraft status is known by the receiving station. In the event of a red quality gate, ensure actions are taken and completed according to plan given. 10%</p><br><br></li><li><p>Create the MSN status report and send updates on an on-going basis regarding the progress of the aircraft. Perform inflow analysis (ex Non Conformities, work orders, QLB, TLB...) and new points' distribution. Guarantees that all information in "Aircraft Progress" concerning the FAL are in accordance with the physical state of the subject aircraft. 5%</p><br><br></li><li><p>Responsible for aircraft issue follow-up addressing progress in a proactive manner, anticipating issues, and driving resolution to avoid production risks. Generate the daily MSN Report (folio point's analysis) and highlight priority topics. 10%</p><br><br></li><li><p>Responsible for Working Party planning when necessary to solve major issues on aircraft. 5%</p><br><br></li><li><p>Record information in "Aircraft Progress" and define daily priorities with the Station Managers. 10%</p><br><br></li><li><p>Cooperate in national/international projects. 5%</p><br><br></li><li><p>Perform other duties as assigned.5%</p><br><br></li><li><p>Other duties as assigned.</p><br><br></li></ul><br><p><b>Your Boarding Pass: </b></p><br><br><ul><li><p>A Bachelor's degree in Business Administration or a related field. In lieu of degree, training as a technician in a technical field related to aviation manufacturing.</p><br><br></li><li><p>5 or more years of working experience in aviation related fields.</p><br><br></li><li><p>2 or more years of working experience in an Aircraft Manager role within Airbus or in a leadership role.</p><br><br></li><li><p>Demonstrably effective communication skills including fluency in written and spoken English.</p><br><br></li><li><p>Knowledge of the SAP system, MS office profound knowledge, supply chain and quality knowledge.</p><br><br></li><li><p>Ability to function as an effective member of an international team including flexibility and initiative.</p><br><br></li><li><p>Proven skills as a problem-solver and a record of meeting deadlines and completing tasks on time, on budget and at an acceptable level of quality</p><br><br></li><li><p>Have good interpersonal skills, be able to negotiate and manage conflicts of interests</p><br><br></li><li><p>Experience in establishing and cultivating relationships with internal and external customers</p><br><br></li></ul><br><p><b>Preferred</b>:</p><br><br><ul><li><p>1-3 years of working experience in a leading role.</p><br><br></li></ul><br><p><b>Citizenship</b></p><br><br><ul><li><p>Authorized to Work in the US without sponsorship</p><br><br></li></ul><br><p><b>Physical Requirements:</b></p><br><br><ul><li><p>Onsite 100%</p><br><br></li><li><p>Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.</p><br><br></li><li><p>Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.</p><br><br></li><li><p>Speaking: able to speak in conversations and meetings, deliver information and participate in communications.</p><br><br></li><li><p>Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.</p><br><br></li><li><p>Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.</p><br><br></li><li><p>Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.</p><br><br></li><li><p>Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.</p><br><br></li><li><p>Sitting: able to sit for long periods of time in meetings, working on computer.</p><br><br></li><li><p>Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.</p><br><br></li><li><p>Standing: able to stand for discussions in offices or on production floor.</p><br><br></li><li><p>Travel: able to travel independently and at short notice.</p><br><br></li><li><p>Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces.</p><br><br></li></ul><br><br><p>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.</p><br><br><br><p><span><b><b><b><b>Company:</b></b></b></b></span></p><br><br>Airbus Americas, Inc.<br><p><b>Employment Type:</b></p><br><br>US - Direct Hire<br><p><b>Experience Level:</b></p><br><br>Professional<br><p><b>Remote Type:</b></p><br><br>On-site<br><p><b>Job Family:</b></p><br><br>Assembly & Integration <JF-MA-AI><p>------</p><br><br><p>------</p><br><br>Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.<br><p>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.<br>Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.</p><br><br><p><span>Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to </span><span>emsom@airbus.com.</span></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span>Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com</span></p><br><br><br><ul><li>Notice: Know Your Rights: Workplace Discrimination is Illegal</li><li>Notice: Pay Transparency Nondiscrimination (English)</li><li>Aviso: Transparencia en el Pago No Discriminación (Spanish)</li></ul><br><br><p><span><b><b>Job Description:</b></b></span></p><br><br><p><b><b>Airbus Americas, Inc </b></b><span>is looking for an</span><b>Aircraft Manager </b>I<b><span> to join our team based in </span><b>Mobile, AL</b><span>.</span></b></p><br><br><br><p>The Aircraft Manager I will be responsible for folio management of any assigned aircraft during the production and flight test phase of the assembly process until Handover to the delivery center is complete. The selected candidates will be responsible to analyze and steer all new issues found during the assembly process (non-conformities, customer findings, flightline issues, etc.). They will also be required to identify critical points, initiate action plans, and complete follow-ups until closure of issues.</p><br><br><br><p><b><b>Meet the Team:</b></b></p><br><br><p><span>Our Engineers at the Airbus U.S. Manufacturing facility take our aircraft from concept to customer delivery – working with production teams on every aspect of assembly from managing technical information, quality control, maintenance tasks and health & safety – along flowlines and flightlines. Join our team and watch our aircraft come to life.</span></p><br><br> <p><b><b>Your Working Environment:</b></b></p><br><br><p><span>On ‘Airbus Way’ you will find the Airbus U.S. Manufacturing Facility for commercial aircraft. Opened at the Mobile Aeroplex at Brookley in 2015, the facility produces A320 Family aircraft and added a second product line for the A220 in 2019. The facility, which strengthens the U.S. aerospace industry, is part of Airbus’ strategy to enhance its global competitiveness by meeting the growing needs of its customers in the United States and beyond.</span></p><br><br> <p><b><b>How We Care for You:</b></b></p><br><br><ul><li><p><b><b>Financial Rewards:</b></b><span>Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)</span></p><br><br></li><li><p><b><b>Work/Life Balance: </b></b><span>Paid time off including personal time, holidays and a generous paid parental leave program.</span></p><br><br></li><li><p><b><b>Health & Welfare: </b></b><span>Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. </span></p><br><br></li><li><p><b><b>Individual Development: </b></b><span>Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.</span></p><br><br></li></ul> <p><b><b>Your Challenges:</b></b></p><br><br><ul><li><p>Document, follow, organize and manage all non-conformities throughout the flowline/flightline process. Drive closure of issues in collaboration with all relevant parties to ensure production milestones are met.</p><br><br></li><li><p>Prepare and conduct FOT meeting, ensuring on-time closure of all folio points and non-conformities. Prepare Aircraft Documentation for the Internal Quality Gates and lead meetings to ensure aircraft status is known by the receiving station. In the event of a red quality gate, ensure actions are taken and completed according to plan given</p><br><br></li><li><p>Function as the L1 link to feed escalations to the ACM IIs by attending L SQCDPs. Ensure all escalations are properly documented in Tandem and all information is given for appropriate problem solving.</p><br><br></li><li><p>Create the MSN status report and send updates on an on-going basis regarding the progress of the aircraft. Perform inflow analysis (ex Non Conformities, work orders, QLB, TLB...) and new points' distribution. Guarantees that all information in "Aircraft Progress" concerning the FAL are in accordance with the physical state of the subject aircraft.</p><br><br></li><li><p>Responsible for aircraft issue follow-up addressing progress in a proactive manner, anticipating issues, and driving resolution to avoid production risks. Generate the daily MSN Report (folio point's analysis) and highlight priority topics.</p><br><br></li><li><p>Responsible for Working Party planning when necessary to solve major issues on aircraft.</p><br><br></li><li><p>Record information in "Aircraft Progress" and define daily priorities with the Station Managers.</p><br><br></li><li><p>Cooperate in national/international projects.</p><br><br></li><li><p>Perform other duties as assigned.</p><br><br></li><li><p>Other duties as assigned</p><br><br></li></ul><br><p><b><b>Your Boarding Pass:</b></b></p><br><br><ul><li><p>A Bachelor's degree in Business Administration or a related field. In lieu of degree, training as a technician in a technical field related to aviation manufacturing.</p><br><br></li><li><p>3 or more years' of working experience in aviation related fields or equivalent experience in manufacturing planning or manufacturing project management.</p><br><br></li><li><p>Demonstrate effective communication skills including fluency in written and spoken English.</p><br><br></li><li><p>Knowledge of the SAP system, MS office profound knowledge, supply chain and quality knowledge.</p><br><br></li><li><p>Ability to function as an effective member of an international team including flexibility and initiative.</p><br><br></li><li><p>Proven skills as a problem-solver and a record of meeting deadlines and completing tasks on time, on budget and at an acceptable level of quality</p><br><br></li><li><p>Have good interpersonal skills, be able to negotiate and manage conflicts of interests</p><br><br></li><li><p>Experience in establishing and cultivating relationships with internal and external customers</p><br><br></li><li><p>Ability to communicate effectively in oral and written form with internal and external entities at all level of Management.</p><br><br></li></ul><p><b>Preferred</b>:</p><br><br><ul><li><p>1 year of working experience in a leading role.</p><br><br></li></ul><br><p><b><b>Physical Requirements:</b></b></p><br><br><ul><li><p><span>Onsite: 100%</span></p><br><br></li><li><p>Vision: <span>able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.</span></p><br><br></li><li><p>Hearing:<span> able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.</span></p><br><br></li><li><p>Speaking<span>: able to speak in conversations and meetings, deliver information and participate in communications.</span></p><br><br></li><li><p><span>Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.</span></p><br><br></li><li><p><span>Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.</span></p><br><br></li><li><p><span>Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.</span></p><br><br></li><li><p><span>Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.</span></p><br><br></li><li><p><span>Sitting: able to sit for long periods of time in meetings, working on computer.</span></p><br><br></li><li><p><span>Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.</span></p><br><br></li><li><p><span>Standing: able to stand for discussions in offices or on production floor.</span></p><br><br></li><li><p><span>Travel: able to travel independently and at short notice.</span></p><br><br></li><li><p><span>Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces.</span></p><br><br></li></ul><br><p><b>Travel Required</b></p><br><br><ul><li><p>None</p><br><br></li></ul><br><br><p><b>Citizenship</b></p><br><br><ul><li><p>Authorized to Work in the US without Sponsorship</p><br><br></li></ul><br><p><b><span>A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.</span></b></p><br><br><br><p>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.</p><br><br><br><p><span><b><b><b><b>Company:</b></b></b></b></span></p><br><br>Airbus Americas, Inc.<br><p><b>Employment Type:</b></p><br><br>US - Direct Hire<br><p><b>Experience Level:</b></p><br><br>Professional<br><p><b>Remote Type:</b></p><br><br>On-site<br><p><b>Job Family:</b></p><br><br>Assembly & Integration <JF-MA-AI><p>------</p><br><br>Job Posting End Date: 07.03.2026<p>------</p><br><br>Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.<br><p>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.<br>Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.</p><br><br><p><span>Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to </span><span>emsom@airbus.com.</span></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
General Summary<br><br>Qiddiya City is an exciting new destination city right on the doorstep of Riyadh, Kingdom of Saudi Arabia. The city plan will include 25 distinct masterplan districts across sports, entertainment, arts and culture, and mixed-use areas, residential communities and nature. Qiddiya City will eventually be home to more than 600,000 residents and host millions of visitors and experience seekers yearly.<br><br>The Sales and Leasing Performance Unit (PLU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organisation. At the heart of this unit sits the Qiddiya Real Estate Learn Lab (QREL), a digital-first, gamified learning academy, designed to drive measurable commercial capability development across the Sales and Leasing function.<br><br>The Senior Specialist - Training Administration role reports directly to the Senior Manager, Digital Systems. This role is the operational backbone of the learning platform, aimed at ensuring that learners are correctly configured, content is accurately published and maintained, training schedules are coordinated, and learning data is surfaced in a meaningful and timely way through dashboards and reporting.<br><br>About The Role/Project Scope<br><br>This is a highly organised, detail-oriented, and platform management role that requires a strong working knowledge of LMS/LXP administration, digital content authoring, data and dashboard management, and learner coordination. The Senior Specialist - Training Administration will work closely with the other teams of the Qiddiya Real Estate Learn Lab (QREL) to ensure the platform runs smoothly, learners receive a seamless experience, and senior stakeholders have the operational data it needs to make informed decisions.<br><br>Key Responsibilities<br><br>LMS/LXP Administration and Learner Account Management<br><br> Serve as the day-to-day LMS/LXP administrator for the Qiddiya Real Estate Learn Lab online academy, managing all learner-facing configuration across internal and external learner audience Create, manage, and maintain learner accounts in Qiddiya's LMS/LXP, including user provisioning, role assignment, cohort allocation, and access management across all active learning programmes Process new learner onboarding requests, ensuring accurate data entry, correct role tagging, and timely account activation so that learners can access their assigned programmes without delay Manage learner enrollments, unenrollment, and transfers between programmes and cohorts in Qiddiya's LMS/LXP, maintaining an accurate and up-to-date learner register at all times Configure and maintain smart groups, learning paths, and auto-enrolment rules within Qiddiya's LMS/LXP to ensure learners are automatically directed to the correct content based on their role, BU, and cohort Administer completion certificates and badge awards within Qiddiya's LMS/LXP, ensuring all gamification mechanics including points allocation, badge triggers, and leaderboard entries fire correctly and are verified against test results Troubleshoot learner access issues, SCORM loading errors, completion tracking failures, and platform navigation problems, escalating to the Senior Manager, Digital Systems where platform-level resolution is required Maintain the QREL learner database as a live and accurate record, auditing regularly for duplicate accounts, inactive users, or misassigned roles<br><br>Training Schedule Coordination and Programme Administration<br><br> Coordinate and manage the QREL training calendar, scheduling live learning sessions, instructor-led workshops, onboarding events, and assessment windows across all cohorts and BU audiences Send calendar invitations, pre-session communications, joining instructions, and preparation materials to learners and facilitators ahead of scheduled training sessions Track attendance and participation for all live and scheduled training events, maintaining accurate session records and flagging non-attendance to the relevant Anchor or BU lead Coordinate logistics for in-person training sessions including room booking, materials preparation, equipment checks, and facilitator support where required Maintain a forward-looking training schedule that is shared with the DS team, Learner Experience team, Programs team, and relevant BU stakeholders on a regular basis Manage training waitlists, cohort capacity, and scheduling conflicts, escalating prioritisation decisions to the Senior Manager, Digital Systems where required Support post-training administration including assessment distribution, feedback survey deployment, and completion record updates in Qiddiya's LMS/LXP following live sessions<br><br>Content Authoring and Publishing in LMS/LXP<br><br> Author, build, and publish learning content within Qiddiya's LMS/LXP using the platform's native authoring tools, including course builder, module cards, scenario cards, question cards, survey cards, and reflection prompts Support the production of bite-sized digital learning assets in LMS/LXP including knowledge checks, pre-assessments, placement tests, and spaced repetition review cards aligned to the QREL content architecture Apply and maintain the QREL metadata taxonomy across all published content in LMS/LXP, ensuring every module carries the correct realm tag, skill tag, language tag, audience tag, and content type classification Manage content version control in LMS/LXP, archiving outdated or superseded modules correctly to protect completion records and learner history while keeping the active content catalogue clean and accurate Conduct regular content audits within the LMS/LXP catalogue to identify and resolve tagging errors, broken SCORM links, incorrect completion criteria, or sequencing issues Coordinate with the Programs team and Accenture on the timely receipt of SCORM files, reviewing each upload against the content acceptance criteria before publishing to the live environment<br><br>Dashboard Management and Reporting<br><br> Build, maintain, and update QREL learning dashboards within LMS/LXP Insights and Power BI, ensuring that real-time and periodic reports are available to the DS team, Learner Experience team, BU Training Leads, and senior stakeholders Produce regular operational reports covering learner completion rates, module engagement, assessment scores, at-risk learner flags, and platform activity volumes, distributing these to the relevant stakeholders on an agreed reporting cadence Monitor Qiddiya's LMS/LXP Insights on a daily and weekly basis, identifying completion gaps, engagement drops, or data anomalies and escalating to the Senior Manager, Digital Systems with a clear summary and recommended action Maintain the four-view QREL reporting suite — Learning Administrator, BU Training Lead, Senior Stakeholders, and Performance Team — ensuring dashboards are accurate, up to date, and aligned to the agreed KPI framework Track and report on platform health metrics including login frequency, session duration, active learner counts, at-risk content flags, and notification open rates, providing weekly summaries to the Senior Manager, Digital Systems Ensure all learner data and reporting outputs are handled in accordance with QREL data governance standards and Qiddiya's data privacy requirements<br><br>Stakeholder Coordination and Communication<br><br> Act as the first point of contact for learner queries, access issues, and platform questions, responding promptly and escalating to the Manager/Senior Manager, Digital Systems and or other teams respectively, where platform-level intervention is needed Liaise with BU Training Leads and Anchors to communicate training schedules, completion deadlines, assessment requirements, and learner progress updates on a regular basis Coordinate with the Learner Experience (LX) team to ensure learner-facing communications, including launch announcements, welcome messages, and campaign content, are aligned to the QREL brand and distributed through the correct channels Work closely with the Programs and LX teams to ensure content is published correctly, learner pathways are configured accurately, and the learner experience is delivered consistently across every cohort and learning area Support the Senior Manager, Digital Systems in preparing materials, data summaries, and status updates for internal meetings, Steerco sessions, and vendor reviews<br><br>Requirements<br><br>Skills and Attributes required/ desired <br><br>Essential (must have to perform the role):<br><br> Bachelor's degree in Business Administration, Information Technology, Learning and Development, Education, or a related field Minimum 3 to 5 years of professional experience in a learning administration, LMS/LXP management, or digital learning operations role, preferably in a large organization Demonstrated working knowledge in managing a LMS/LXP (for examples Sana, Cornerstone, etc), including learner account management, content publishing, enrolment configuration, and reporting Experience uploading, configuring, and troubleshooting SCORM content within an LMS/LXP environment Proficiency in building and maintaining dashboards and reports using LMS/LXP Insights, Power BI, or equivalent data visualisation tools Strong organisational skills with a high degree of accuracy and attention to detail in data entry, account management, and content configuration Working knowledge of digital learning authoring tools (Articulate/Elucidat/Mindsmith/Genially/i Spring/etc) or equivalent Excellent written and verbal communication skills in English. Arabic proficiency is an advantage Strong interpersonal skills with the ability to coordinate effectively across multiple teams and stakeholders Ability to manage multiple workstreams simultaneously and prioritise effectively in a fast-paced environment High proficiency in Microsoft 365 including Share Point, Teams, Excel, and Power Point<br><br>Desirable (advantageous):<br><br> Prior experience working within a Sales and Leasing, real estate, or commercial capability development environment Familiarity with gamification mechanics in a learning platform context, including points, badges, leaderboards, and progress-based unlocking Experience producing or administering bilingual English and Arabic learning content, including familiarity with right-to-left formatting and Arabic SCORM testing Experience working within a parent-child LMS/LXP node structure or multi-entity learning environment<br><br>Preferred Background And Experience<br><br> Proven track record as an LMS/LXP administrator in a mid-to-large organisation, managing learner populations across multiple cohorts, business units, or geographies Experience managing LMS/LXP or an equivalent platform as a named administrator, with responsibility for end-to-end platform governance including user management, content publishing, and reporting Background in digital learning operations, with hands-on experience building and publishing content using native LMS authoring tools and SCORM-based modules Demonstrated experience producing and managing learning dashboards and data reports for multiple stakeholder audiences Track record of coordinating training schedules and programme logistics across a large and geographically distributed learner population<br><br>Experience working within a structured content governance and metadata tagging framework.
General Summary<br><br>Qiddiya City is an exciting new destination city right on the doorstep of Riyadh, Kingdom of Saudi Arabia. The city plan will include 25 distinct masterplan districts across sports, entertainment, arts and culture, and mixed-use areas, residential communities and nature. Qiddiya City will eventually be home to more than 600,000 residents and host millions of visitors and experience seekers yearly.<br><br>The Sales and Leasing Performance Unit (PLU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organisation. At the heart of this unit sits the Qiddiya Real Estate Learn Lab (QREL), a digital-first, gamified learning academy, designed to drive measurable commercial capability development across the Sales and Leasing function.<br><br>The Senior Specialist - Training Administration role reports directly to the Senior Manager, Digital Systems. This role is the operational backbone of the learning platform, aimed at ensuring that learners are correctly configured, content is accurately published and maintained, training schedules are coordinated, and learning data is surfaced in a meaningful and timely way through dashboards and reporting.<br><br>About The Role/Project Scope<br><br>This is a highly organised, detail-oriented, and platform management role that requires a strong working knowledge of LMS/LXP administration, digital content authoring, data and dashboard management, and learner coordination. The Senior Specialist - Training Administration will work closely with the other teams of the Qiddiya Real Estate Learn Lab (QREL) to ensure the platform runs smoothly, learners receive a seamless experience, and senior stakeholders have the operational data it needs to make informed decisions.<br><br>Key Responsibilities<br><br>LMS/LXP Administration and Learner Account Management<br><br> Serve as the day-to-day LMS/LXP administrator for the Qiddiya Real Estate Learn Lab online academy, managing all learner-facing configuration across internal and external learner audience Create, manage, and maintain learner accounts in Qiddiya's LMS/LXP, including user provisioning, role assignment, cohort allocation, and access management across all active learning programmes Process new learner onboarding requests, ensuring accurate data entry, correct role tagging, and timely account activation so that learners can access their assigned programmes without delay Manage learner enrollments, unenrollment, and transfers between programmes and cohorts in Qiddiya's LMS/LXP, maintaining an accurate and up-to-date learner register at all times Configure and maintain smart groups, learning paths, and auto-enrolment rules within Qiddiya's LMS/LXP to ensure learners are automatically directed to the correct content based on their role, BU, and cohort Administer completion certificates and badge awards within Qiddiya's LMS/LXP, ensuring all gamification mechanics including points allocation, badge triggers, and leaderboard entries fire correctly and are verified against test results Troubleshoot learner access issues, SCORM loading errors, completion tracking failures, and platform navigation problems, escalating to the Senior Manager, Digital Systems where platform-level resolution is required Maintain the QREL learner database as a live and accurate record, auditing regularly for duplicate accounts, inactive users, or misassigned roles<br><br>Training Schedule Coordination and Programme Administration<br><br> Coordinate and manage the QREL training calendar, scheduling live learning sessions, instructor-led workshops, onboarding events, and assessment windows across all cohorts and BU audiences Send calendar invitations, pre-session communications, joining instructions, and preparation materials to learners and facilitators ahead of scheduled training sessions Track attendance and participation for all live and scheduled training events, maintaining accurate session records and flagging non-attendance to the relevant Anchor or BU lead Coordinate logistics for in-person training sessions including room booking, materials preparation, equipment checks, and facilitator support where required Maintain a forward-looking training schedule that is shared with the DS team, Learner Experience team, Programs team, and relevant BU stakeholders on a regular basis Manage training waitlists, cohort capacity, and scheduling conflicts, escalating prioritisation decisions to the Senior Manager, Digital Systems where required Support post-training administration including assessment distribution, feedback survey deployment, and completion record updates in Qiddiya's LMS/LXP following live sessions<br><br>Content Authoring and Publishing in LMS/LXP<br><br> Author, build, and publish learning content within Qiddiya's LMS/LXP using the platform's native authoring tools, including course builder, module cards, scenario cards, question cards, survey cards, and reflection prompts Support the production of bite-sized digital learning assets in LMS/LXP including knowledge checks, pre-assessments, placement tests, and spaced repetition review cards aligned to the QREL content architecture Apply and maintain the QREL metadata taxonomy across all published content in LMS/LXP, ensuring every module carries the correct realm tag, skill tag, language tag, audience tag, and content type classification Manage content version control in LMS/LXP, archiving outdated or superseded modules correctly to protect completion records and learner history while keeping the active content catalogue clean and accurate Conduct regular content audits within the LMS/LXP catalogue to identify and resolve tagging errors, broken SCORM links, incorrect completion criteria, or sequencing issues Coordinate with the Programs team and Accenture on the timely receipt of SCORM files, reviewing each upload against the content acceptance criteria before publishing to the live environment<br><br>Dashboard Management and Reporting<br><br> Build, maintain, and update QREL learning dashboards within LMS/LXP Insights and Power BI, ensuring that real-time and periodic reports are available to the DS team, Learner Experience team, BU Training Leads, and senior stakeholders Produce regular operational reports covering learner completion rates, module engagement, assessment scores, at-risk learner flags, and platform activity volumes, distributing these to the relevant stakeholders on an agreed reporting cadence Monitor Qiddiya's LMS/LXP Insights on a daily and weekly basis, identifying completion gaps, engagement drops, or data anomalies and escalating to the Senior Manager, Digital Systems with a clear summary and recommended action Maintain the four-view QREL reporting suite — Learning Administrator, BU Training Lead, Senior Stakeholders, and Performance Team — ensuring dashboards are accurate, up to date, and aligned to the agreed KPI framework Track and report on platform health metrics including login frequency, session duration, active learner counts, at-risk content flags, and notification open rates, providing weekly summaries to the Senior Manager, Digital Systems Ensure all learner data and reporting outputs are handled in accordance with QREL data governance standards and Qiddiya's data privacy requirements<br><br>Stakeholder Coordination and Communication<br><br> Act as the first point of contact for learner queries, access issues, and platform questions, responding promptly and escalating to the Manager/Senior Manager, Digital Systems and or other teams respectively, where platform-level intervention is needed Liaise with BU Training Leads and Anchors to communicate training schedules, completion deadlines, assessment requirements, and learner progress updates on a regular basis Coordinate with the Learner Experience (LX) team to ensure learner-facing communications, including launch announcements, welcome messages, and campaign content, are aligned to the QREL brand and distributed through the correct channels Work closely with the Programs and LX teams to ensure content is published correctly, learner pathways are configured accurately, and the learner experience is delivered consistently across every cohort and learning area Support the Senior Manager, Digital Systems in preparing materials, data summaries, and status updates for internal meetings, Steerco sessions, and vendor reviews<br><br>Requirements<br><br>Skills and Attributes required/ desired <br><br>Essential (must have to perform the role):<br><br> Bachelor's degree in Business Administration, Information Technology, Learning and Development, Education, or a related field Minimum 3 to 5 years of professional experience in a learning administration, LMS/LXP management, or digital learning operations role, preferably in a large organization Demonstrated working knowledge in managing a LMS/LXP (for examples Sana, Cornerstone, etc), including learner account management, content publishing, enrolment configuration, and reporting Experience uploading, configuring, and troubleshooting SCORM content within an LMS/LXP environment Proficiency in building and maintaining dashboards and reports using LMS/LXP Insights, Power BI, or equivalent data visualisation tools Strong organisational skills with a high degree of accuracy and attention to detail in data entry, account management, and content configuration Working knowledge of digital learning authoring tools (Articulate/Elucidat/Mindsmith/Genially/i Spring/etc) or equivalent Excellent written and verbal communication skills in English. Arabic proficiency is an advantage Strong interpersonal skills with the ability to coordinate effectively across multiple teams and stakeholders Ability to manage multiple workstreams simultaneously and prioritise effectively in a fast-paced environment High proficiency in Microsoft 365 including Share Point, Teams, Excel, and Power Point<br><br>Desirable (advantageous):<br><br> Prior experience working within a Sales and Leasing, real estate, or commercial capability development environment Familiarity with gamification mechanics in a learning platform context, including points, badges, leaderboards, and progress-based unlocking Experience producing or administering bilingual English and Arabic learning content, including familiarity with right-to-left formatting and Arabic SCORM testing Experience working within a parent-child LMS/LXP node structure or multi-entity learning environment<br><br>Preferred Background And Experience<br><br> Proven track record as an LMS/LXP administrator in a mid-to-large organisation, managing learner populations across multiple cohorts, business units, or geographies Experience managing LMS/LXP or an equivalent platform as a named administrator, with responsibility for end-to-end platform governance including user management, content publishing, and reporting Background in digital learning operations, with hands-on experience building and publishing content using native LMS authoring tools and SCORM-based modules Demonstrated experience producing and managing learning dashboards and data reports for multiple stakeholder audiences Track record of coordinating training schedules and programme logistics across a large and geographically distributed learner population<br><br>Experience working within a structured content governance and metadata tagging framework.
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. ABOUT F5 At F5, we strive to bring a better digital world to life. Our teams help organizations secure and optimize every application and API, enabling innovation without compromise. Our employees are collaborative, innovative, and passionate about what they do. They act with integrity, embrace diversity and inclusion, and are committed to delivering exceptional outcomes for our customers and partners. Due to continued growth and investment, F5 is expanding its Channel Sales team in the Kingdom of Saudi Arabia and is seeking an additional Partner Account Manager. In this role, you will drive channel revenue by building, developing, and managing strategic partnerships across the KSA market. Working closely with Value Added Resellers (VARs), distributors, and system integrators, you will help partners successfully position and sell F5 solutions, identify new business opportunities, and execute joint go-to-market plans. You'll work closely with F5 Sales, Marketing, Technical and Distribution teams to strengthen partner capability, generate pipelines, and deliver sustainable growth across the region. What You ll Do Drive partner-led revenue growth across the Kingdom of Saudi Arabia. Develop and execute partner business plans aligned with territory and sales objectives. Recruit, onboard, and develop strategic channel partners to expand market coverage. Build trusted relationships with key stakeholders across partner organizations, from executive leadership through to sales and technical teams. Collaborate with F5 Sales teams to generate pipelines, manage opportunities, and improve forecast accuracy. Enable partners through sales and technical training, ensuring they can confidently position and sell F5 solutions. Ensure partners understand and follow F5 programmes and processes, including deal registration and the F5 Advantage Partner Program. Plan and execute joint marketing initiatives, managing channel marketing funds to maximize partner engagement, demand generation, and return on investment. Work closely with distributors to increase partner engagement, enablement, and revenue growth. Resolve partner-related business challenges, including deal registration, renewals, and commercial issues. Identify and develop new business opportunities with existing and prospective partners. Represent F5 professionally while upholding the highest standards of ethics, integrity, and compliance. What You ll Bring Fluency in both English and Arabic. Significant experience in channel sales within a technology vendor organization. Experience working with distributors, VARs, and two-tier channel models. A proven track record of developing successful partner relationships and delivering revenue growth. Strong knowledge of the enterprise IT landscape. Excellent presentation, communication, negotiation, and relationship-building skills. Experience developing partner business plans and delivering successful joint initiatives. Strong commercial acumen with experience negotiating partner agreements. The ability to explain complex technical solutions in a clear, business-focused way. Willingness to travel throughout Saudi Arabia (up to 50%). Why join F5? This is an opportunity to play a key role in growing F5's partner ecosystem in one of our most important markets. You'll work alongside experienced sales, technical, and channel professionals, influence partner strategy, and help customers solve complex application security, application delivery, and multi-cloud challenges using F5's market-leading solutions. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com) . Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting EMAIL_ADDRESS .</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Fluency in both English and Arabic.</li><li>Significant experience in channel sales within a technology vendor organization.</li><li>Experience working with distributors, VARs, and two-tier channel models.</li><li>A proven track record of developing successful partner relationships and delivering revenue growth.</li><li>Strong knowledge of the enterprise IT landscape.</li><li>Excellent presentation, communication, negotiation, and relationship-building skills.</li><li>Experience developing partner business plans and delivering successful joint initiatives.</li><li>Strong commercial acumen with experience negotiating partner agreements.</li><li>The ability to explain complex technical solutions in a clear, business-focused way.</li><li>Willingness to travel throughout Saudi Arabia (up to 50%).</li></ul><p></p></section>
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<span>Transform Complaints into Loyalty.<br> Elevate Experiences Beyond Expectations.<br> At Ten Group, we deliver exceptional lifestyle, travel, and concierge experiences to some of the world’s most discerning members.<br> Our clients expect world-class service, especially when things don’t go to plan.<br> We are now looking for an experienced, emotionally intelligent, and commercially minded Member Success Manager to lead complaint excellence and member recovery across our Middle East & Africa region.<br> This is not a traditional customer service role.<br> This is an opportunity to shape how luxury service recovery is delivered at scale, influence operational excellence across teams, and build a culture where member feedback becomes a catalyst for innovation and loyalty.<br> Initially supporting a prestigious financial services client in Saudi Arabia, you will play a pivotal role in protecting and strengthening relationships with high-net-worth and ultra-high-net-worth members, while partnering closely with operational leaders, client stakeholders, and regional CX teams.<br> If you thrive in high-touch environments, know how to turn detractors into advocates, and can coach others to deliver extraordinary service under pressure, we would love to hear from you.<br> What You’ll Be Doing Lead Complaint Excellence Across MEA : You’ll oversee the management of complex complaints and escalations, ensuring members receive empathetic, commercially sound, and effective resolutions.<br> You’ll provide live support and guidance to Lifestyle Managers and Team Managers handling sensitive cases, while stepping in directly when needed for high-profile or critical situations.<br> Drive Continuous Improvement : This role is equally about prevention as it is about resolution.<br> You’ll identify trends, analyse root causes, and implement strategic improvements that reduce complaint volumes and severity across the business.<br> From coaching leaders to improving operational processes and influencing senior stakeholders, your work will directly shape the future member experience.<br> Coach & Elevate Service Standards : You’ll act as a trusted expert and mentor across the operation — helping teams build confidence in complaint handling, emotional intelligence, and recovery conversations.<br> Your ability to coach with empathy, credibility, and calm authority will be essential.<br> Partner with High-Profile Clients : You’ll work closely with client stakeholders, providing updates on escalations, resolution progress, reporting insights, and strategic recommendations to strengthen service delivery.<br> You’ll also help communicate powerful member advocacy stories and CX outcomes during business reviews.<br> What Makes This Role Exciting A rare opportunity to influence luxury member experience strategy across the Middle East Exposure to prestigious financial services and concierge partnerships The ability to shape service recovery frameworks and complaint prevention initiatives A highly collaborative, international environment where your ideas can genuinely influence change Future scope to expand across additional lifestyle and travel concierge programmes in the region At Ten, employees are at the heart of everything.<br> The company promotes a culture of recognition – through regular performance reviews and the annual Extra Mile Awards for outstanding achievements.<br> Employees are encouraged to incorporate their personal goals and interests into their careers and receive support on their development journey.<br> Rewards designed around you: A competitive salary depending on experience.<br> Paid time away from work .<br> Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.<br> Paid Sabbaticals .<br> One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.<br> Extra Rewards .<br> Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.<br> Remote Working Holidays - possibilities to Travel and Work anywhere in the world!<br> Employee Discounts.<br> Access to lots of great travel and entertainment discounts as our clients’ members would!<br> Be part of our global, dynamic, and inclusive Team , with diversity at its core.<br> Genuine career opportunities within a dynamic and international company.<br> About Us Ten Lifestyle Group is a global luxury concierge service and offers a unique opportunity to become part of a dynamic team in our travel department.<br> Our clients and employees are at the center of everything we do.<br> We support High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel.<br> Our goal at Ten is simple: We want to become the world’s most trusted service company.<br> We deliver our service through a combination of our unique, technology-enabled platform and the expertise of our highly qualified lifestyle managers.<br> Ten is growing rapidly and has ambitious plans to continue innovating and improving the lives of our members.<br> As a certified B Corp, Ten Lifestyle Group is part of a global community of companies committed to making a positive impact on society and the environment.<br> Our Commitment to Diversity: We promote diverse perspectives, cultures, and experiences.<br> Diversity is a core part of our company philosophy, and we are committed to an inclusive work environment.<br> All aspects of our collaboration – from hiring to promotion – are based on performance, competence, commitment, and business needs.<br> Ten works exclusively with a selected list of preferred recruitment agencies.<br> Please note that we are currently not accepting any additional agencies.<br> Ten Group is not responsible for fees related to unsolicited applications.<br> We’re Looking For Someone Who… Is professionally fluent in both spoken and written Arabic and English Currently resides in Riyadh (or willing to relocate to Riyadh) Has minimum of 3 years' experience within the travel industry, with strong hands-on experience using a Global Distribution System (GDS) such as Amadeus, Sabre, or Galileo to manage complex travel bookings Has extensive experience managing complex complaints for MEA or Saudi-based customers Knows how to de-escalate emotionally charged situations with professionalism and empathy Can influence, coach, and develop others in high-pressure environments Thinks strategically and analytically - not just operationally Understands the commercial impact of complaint management and member retention Is confident engaging with senior stakeholders and clients Brings calm leadership, emotional intelligence, and strong judgement Has experience driving projects, change initiatives, or operational improvements Eligibility Requirement This role is open to Saudi Nationals who are based in the Kingdom of Saudi Arabia , in accordance with local employment regulations and the Kingdom's Saudization programme.<br> The Kind of Person Who Will Thrive Here You are naturally curious and solutions-driven.<br> You see complaints as opportunities to rebuild trust and strengthen loyalty.<br> You remain calm under pressure and know how to bring confidence to others during difficult moments.<br> You’re collaborative rather than confrontational, and you know how to coach people in a way that inspires growth instead of fear.<br> Most importantly, you genuinely care about delivering exceptional experiences.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
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<b>Years of experience</b>
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No experience required </div>
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Bachelor's degree / higher diploma </div>
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<p>Wood is currently seeking a Piping Engineer to support our Projects business. The project site is located approximately 150 km from Riyadh, Saudi Arabia.</p><br><p><strong>What we can offer</strong></p><br><ul> <li><strong>Medical Insurance </strong>- Ensures specialist care is available to you and eligible family members residing in country. Pre-existing medical conditions are covered. No limit on number of children covered under the policy however age and coverage limits apply in line with KSA CCHI rules. Option to select higher medical cover payable at employees own expense.</li> <li><strong>Employee Assistance Programme - </strong>Allows you to feel comfortable knowing that you or your immediate family members can confidentially discuss any work or personal issues that are an inevitable part of life. The program helps support your mental, physical, social & financial well-being.</li> <li><strong>GOSI (Social Insurance) - </strong>Payable to KSA employees, social insurance contributions are paid by the company in line with Government legislation to cover occupational hazards.</li> <li><strong>End of Service Gratuity - </strong>In line with KSA Labour Law, all employees are eligible for an End of Service benefit.</li> <li><strong>Examination Leave - </strong>Upon company approval to enroll in an education institute or to continue within such institution, employees have the right to fully paid leave to sit for an examination of an unrepeated year. Leave duration is based on the days of actual examination and must be applied for no less than fifteen days prior exam</li> <li><strong>Professional Memberships - </strong>One professional membership, registration, subscription, certification and/or license cost per annum for all active Wood employees. The membership must be relevant to the role you are currently employed in or be part of a development plan. Reimbursement should be claimed via the expenses procedure system, with supporting evidence.</li> <li><strong>Inspire Awards - </strong>Our annual awards programme is all about recognising and celebrating our inspirational colleagues – those designing the future, upholding our values and playing a pivotal role in delivering our strategy. Employees can recognise those who inspire them and make their day by nominating them for their hard work, innovation and tenacity.</li> <li><strong>Long Service Award - </strong>Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ service of our employees at 5-year service milestones.</li> <li><strong>Career Development Champions - </strong>Prioritizes structured growth through goal setting and resource utilization. Employees use tools for planning and feedback, with managers actively coaching and mentoring to support advancement. Continuous learning and development are emphasized to help employees achieve their career goals effectively.</li></ul><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement </b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><ul> <li><span>Engineer with experience in oil and gas, hydrocarbon refinery, offshore, mining or infrastructure industries having engineering design project experience.</span></li> <li><span>Responsible for piping design, plant layout, piping stress concepts and general requirements from construction, maintenance, and operability point of view.</span></li> <li><span>Originate new and revise existing engineering deliverables.</span></li> <li><span>Revise and check engineering deliverables against company procedures, standards, and checklists.</span></li> <li><span>Supervise engineering work being produced by juniors.</span></li> <li><span>Conduct and receive trainings related to job as required.</span></li> <li><span>Planning and completion of work within allocated man-hours effectively and plan work to avoid slippage.</span></li> <li><span>Interfaces, coordinates and communicate effectively with the Project Manager and other team members.</span></li> <li><span>Delegation and distribution work as well as manage billability of team.</span></li> <li><span>Coordinates with all disciplines (as necessary) in the preparation and development of the deliverables and ensure that other disciplines input are incorporated.</span></li> <li><span>Go for site visits and verify site conditions and markup drawings/perform as-built activities.</span></li> <li><span>Manage deliverables submission with required quality checks and proper management of record.</span></li> <li><span>Technical report writing and preparation of presentations.</span></li> <li><span>Full knowledge of Aramco standards. </span></li> <li><span> Vendor document review and subcontract scope management.</span></li></ul><br>Qualifications:<br><p><strong>What makes you remarkable</strong></p><br><p>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. If you don’t meet every requirement listed, but believe you have relevant experience, knowledge, or transferable skills, we encourage you to apply.</p><br><p>Some roles may include mandatory qualifications or legislative requirements that cannot be adjusted. Where this applies, these criteria will be clearly highlighted. For all other aspects of the role, we are open to considering a wide range of backgrounds and experiences. It will take all of us working together to deliver solutions to the world’s most critical challenges.</p><br><p><span><strong>Qualifications </strong></span></p><br> <ul> <li>Bachelor’s Degree in <strong>Mechanical Engineering</strong> or <strong>Chemical Engineering</strong>.</li> <li>Minimum 5 years of relevant experience in piping engineering.</li> <li>Saudi Aramco project experience.</li> <li> <p>Experience in conducting and participating in 3D Model Review Sessions.</p><br> <p>Strong understanding of piping engineering standards, specifications, and industry best practices.</p><br> <br></li> </ul><br> <ul> <li>Microsoft Office Suite, SmartPlant 3D (SP3D), Navisworks and/or SmartPlant Review (SPR)</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
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<b>Years of experience</b>
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No experience required </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Who We Are: IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>IMG are looking for an experienced Production Manager to provide administrative and general support to the Saudi Pro League Production Team.</p><p>Key Responsibilities and Accountabilities</p><ul><li>Managing day-to-day production logistics for a number of matches, ensuring they are produced efficiently, on budget and adhere to compliance and H&S guidelines.</li><li>Main point of contact for other ad hoc productions</li><li>Ensuring projects are delivered on time and to budget.</li><li>Manage programme budgets, cost reports, forecasts and prepare a quarterly finance report for Production executive & Production accountant.</li><li>In conjunction with the Production Executive and Senior Producers work on the schedule, planning for SPL departments, ensuring that staffing needs of all programmes are met.</li><li>Work with internal departments (e.g. legal, HR, finance, immigration) to ensure all staffing, suppliers and freelancers have secured all necessary visas and work permits, as required.</li><li>Develop an effective relationship with external facility providers and suppliers, ensuring regular communication, and able to troubleshoot issues and potential delays.</li><li>Responsible for the dissemination of production reports; including knowing what the information means, gaps that require discussion and trends that appear.</li><li>Attend meetings with Executive Producer, Production Executive, Producers and Directors, to ensure that the schedule is moving forward and/or specific issues are addressed and/or escalated.</li><li>Run production meetings to ensure clear communication, dissemination of information, acknowledge accomplishments and discuss challenges.</li><li>Advise the Production Executive/Head of Production of any potential problems or issues, particularly those impacting schedule and budget, and come prepared with proposed solutions</li><li>Provide mentorship and opportunities for growth for production staff, including delegating targeted tasks and empowering production staff to take on additional responsibilities if required.</li><li>Active management of a team of Production Co-ordinators and Assistants</li><li>Be transparent regarding pertinent issues and concerns with staff and freelancers and show leadership.</li><li>When relevant and appropriate, convey departmental initiatives to staff and freelance crew.</li><li>Work to establish new processes, procedures and methods that improve production systems and outcomes and overall workflow</li><li>Support producers day-to-day or shoot-specific operational demands as directed ensuring Risk Assessments are properly created and adhered to.</li><li>In conjunction with the Production Executive, Executive Producer and Technical Manager ensure all Health and Safety procedures are adhered to and appropriate plans and paperwork are in place.</li><li>Ensure all freelancers are contracted correctly as per local and relevant guidelines.</li></ul><p>Knowledge and Experience</p><ul><li>Experience of dealing with broadcasters, stakeholders and a range of personnel.</li><li>Previous experience in a similar role.</li><li>Ability to produce a production budget.</li><li>Some knowledge of responsibilities in relation to rights and clearances, production work flows, insurance and health and safety.</li><li>Experience of dealing with broadcasters, stakeholders and a range of personnel.</li><li>Experience of dealing with broadcasters, stakeholders and a range of personnel.</li><li>Previous experience in a similar role.</li><li>Ability to produce a production budget.</li><li>Some knowledge of responsibilities in relation to rights and clearances, production work flows, insurance and health and safety.</li><li>Experience of dealing with broadcasters, stakeholders and a range of personnel.</li><li>Good excel skills.</li><li>Organized, efficient, and resilient - oversee and prioritize multiple projects.</li><li>Strong communication skills verbal and written.</li><li>Experience managing junior members of the admin team.</li><li>An understanding of UK or international TV industries</li><li>Experience of dealing with broadcasters, stakeholders and a range of personnel.</li><li>Ability to work without direct supervision.</li><li>Good client liaison skills.</li><li>Health & Safety Production Training.</li></ul><p>Desirable (not essential)</p><ul><li>Fluency in Arabic is highly advantageous, but not essential.</li></ul><p>Working Conditions</p><ul><li>This is a fixed-term contract role until 31st July 2027</li><li>This role is based at our office in Riyadh</li><li>May be required to attend (and travel to) location, other IMG buildings and stadiums.</li><li>Unsocial hours, dictated as and when by the demands of the production schedule</li></ul><p>TKO EEO Statement: TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee s or applicant s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy . For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Description</span><br><span></span><p><span><span><strong>(Saudi National Only)</strong></span></span></p><br><p><span><span><strong>Grade: G2</strong></span></span></p><br><p><span><span><strong>Location:</strong></span></span><span><span> Tabuk</span></span></p><br><p><span><span><strong>Working hours: </strong></span></span><span><span>full time</span></span></p><br><p><span><span><strong>Advert closing:</strong></span></span><span><span> 13/07/2026</span></span></p><br><p><span><span><strong>Responsibilities</strong></span></span></p><br><p><span><span>·</span></span><span><span>The Hawk T-165 Aircrew Instructor (AI) is a key member of the KFAB O&AT Flying Operations delivery team.</span></span></p><br><p><span><span>·</span></span><span><span>The Aircrew Instructor (AI) will contribute significantly to the O&AT Hawk T-165 Service Delivery (SD) of KFAB Hawk T-165 training.</span></span></p><br><p><span><span>·</span></span><span><span>During O&AT sustained SD, the Aircrew Instructor (AI) will contribute to the coordination, update and delivery of the KFAB Hawk T-165 training service.</span></span></p><br><p><span><span>·</span></span><span><span>The Aircrew Instructor Supervisor (AIS) is the line manager for the Aircrew Instructor (AI).</span></span></p><br><p><span><span>·</span></span><span><span>The Aircrew Instructor (AI) role has been specifically designed to include ground based tasks and responsibilities traditionally completed by Instructor Pilots (IPs). This allows the IPs to focus specifically on instructional events rather than administrative support events, allowing for a more efficient use of the Flying IP staff, ultimately creating a cost saving to the company whilst ensuring quality service delivery to the customer.</span></span></p><br><p><span><span>·</span></span><span><span>The role requires the Aircrew Instructor (AI) to deliver or manage a wide spectrum of tasks. In doing so, the Aircrew Instructor (AI) must be able to deliver in a timely manner, whilst maintaining competency in teaching complex technical aircraft and mission systems. Balancing work load and task prioritization are amongst the challenges that will face the Aircrew Instructor (AI) during his employment.</span></span></p><br><p><span><span>The Aircrew Instructor (AI) is responsible for supporting the O&AT SD. To discharge his O&AT responsibilities the Aircrew Instructor (AI) is to:</span></span></p><br><p><span><span>·</span></span><span><span>Deliver Hawk T-165 Technical Ground School Training.</span></span></p><br><p><span><span>·</span></span><span><span>Deliver Aircrew Training Device (ATD) console operations as required.</span></span></p><br><p><span><span>·</span></span><span><span>Deliver Human Factors and Flight Safety Training support as required.</span></span></p><br><p><span><span>·</span></span><span><span>Manage Aircrew Publications library including amendment processing and distribution.</span></span></p><br><p><span><span>·</span></span><span><span>Coordinate and conduct Ground School scheduled events IAW RSAF and BAESSA training and governance policies.</span></span></p><br><p><span><span>·</span></span><span><span>Maintain Ground School Instructional standards and ensure Ground School output meets or exceeds customer requirements.</span></span></p><br><p><span><span>·</span></span><span><span>Support Flying Operations management, instructional and support staff to ensure the flying training service utilizes best practice and delivers an optimum solution for KFAB Hawk units.</span></span></p><br><p><span><span>·</span></span><span><span>Coordinate other Ground School currency, competency training, evaluation and administrative tasks as determined by the Aircrew Instructor Supervisor (AIS).</span></span></p><br><p><span><span>During typical RSAF Trainee training, the Aircrew Instructor (AI) will be employed for routine instructional duties.The Aircrew Instructor Supervisor (AIS) will provide direction to the Aircrew Instructor (AI) for role specific tasks. The Aircrew Instructor (AI) may be assigned to work for other elements within the Flying Organisation to provide support in specific areas.The Aircrew Instructor (AI) will be scheduled in accordance with the Squadron Working Guide and daily schedule, in order to:</span></span></p><br><p><span><span>·</span></span><span><span>Deliver scheduled training to the required standard on the Hawk T-165.</span></span></p><br><p><span><span>·</span></span><span><span>Deliver scheduled training to the required standard on the Hawk T-165 Integrated Procedures Training (IPT).</span></span></p><br><p><span><span>·</span></span><span><span>Deliver scheduled training to the required standard on the Hawk T-165 Egress Training Device (ETD) and Ejection Seat Training Device (ESTD).</span></span></p><br><p><span><span>·</span></span><span><span>Deliver scheduled ground training to the required standard in the Hawk T-165 Multi-media Computer Based Training (MCBT) classroom.</span></span></p><br><p><span><span>·</span></span><span><span>Utilise the Flying Operations Training Management Information System (TMIS) and Learning Management System (LMS).</span></span></p><br><p><span><span>·</span></span><span><span>Update courseware utilising the Learning Content Management System (LCMS) and iaw DSAT processes.</span></span></p><br><p><span><span>·</span></span><span><span>Administer and grade Trainee ground-based examinations.</span></span></p><br><p><span><span>Performance will be reviewed in accordance with the BAE Systems Personal Development Review (PDR) process. The PDR process is to be managed by the Aircrew Instructor Supervisor (AIS).</span></span></p><br><p><span><span><strong>Job Requirements:</strong></span></span></p><br><p><span><span><strong>Essential:</strong></span></span></p><br><p><span><span>·</span></span><span><span>Ex-Military Instructional Aircrew who have operated in a crewed environment.</span></span></p><br><p><span><span>·</span></span><span><span>One of the following qualifications; Qualified Weapons Instructor (QWI), Qualified Flying Instructor (QFI), Qualified Navigation Instructor (QNI), Instructor Weapons System Operator (IWSO) or hold an Aircrew Ground Instructor qualification.</span></span></p><br><p><span><span>·</span></span><span><span>Able to deliver clear and concise ground school lectures, briefs, presentations and reports.</span></span></p><br><p><span><span>·</span></span><span><span>IT literate with the current Microsoft Office programs and tools.</span></span></p><br><p><span><span>·</span></span><span><span>High standard of spoken and written English language to International English Language Testing System (IELTS) 6.01 or equivalent for non-native speakers.</span></span></p><br><p><span><span><strong>Desirable:</strong></span></span></p><br><p><span><span>·</span></span><span><span>Previous Instructional experience with RSAF or GCC personnel.</span></span></p><br><p><span><span>·</span></span><span><span>Qualified Human Factors Facilitator or Instructor.</span></span></p><br><p><span><span>·</span></span><span><span>Qualified Performance Coach.</span></span></p><br><p><span><span>·</span></span><span><span>Experience in Training Management Information System (TMIS) or Flight Pro.</span></span></p><br><p><span><span>Able to apply the Defence Systems Approach to Training (DSAT) and be conversant in:</span></span></p><br><p><span><span>·</span></span><span><span>Training Situational/Needs Analysis capture, development and creation.</span></span></p><br><p><span><span>·</span></span><span><span>Syllabus development.</span></span></p><br><p><span><span>Conversant wit the following document sets:</span></span></p><br><p><span><span>·</span></span><span><span>RSAF Manual (RSAFM) 1500 series for Aircrew Training and Currency.</span></span></p><br><p><span><span>·</span></span><span><span>RSAFM Flying Order Book (FOB).</span></span></p><br><p><span><span>·</span></span><span><span>Aircraft Flying Manuals, Normal and Emergency checklists, Weapon Checklists and performance data manuals.</span></span></p><br><p><span><span><strong>SAUDI NATIONAL EMPLOYEE BENEFITS</strong></span></span></p><br><p><span><span>In return for the required high levels of commitment and hard work you will receive a competitive salary and benefits package, including a generous leave and leave allowance, a full health care scheme and access to discounted gym membership.</span></span></p><br><p><span><span><strong>BAE Systems</strong></span></span></p><br><p><span><span>BAE Systems has a heritage of commitment to the Kingdom of Saudi Arabia. For 50 years, we have provided the platforms and services that support the Saudi armed forces to defend the interests of the Kingdom. In support of the Saudi Arabia National Objectives, we’ve invested heavily in the development of Saudi people, technology, infrastructure and local companies in the defence supply chain. Our investments have helped to</span></span></p><br><p><span><span>develop the Saudi defence industry as well as developing a skilled and highly productive workforce.</span></span></p><br><p><span><span>(BAE Systems KSA is committed to the full inclusion of qualified people with disabilities. As part of this commitment, BAE Systems KSA will ensure that persons with disabilities are provided with reasonable accommodation during the job application or interview process, and or to perform essential job functions).</span></span></p><br><p><span><span>Note: All appointments in Saudi Arabia are subject to receipt of all necessary Government and/or Customer approvals..</span></span></p><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>About Lucidya Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth. Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value. Why this role matters Customer service is evolving faster than ever. Customers expect instant, personalized support, while support teams are under constant pressure to resolve issues faster without sacrificing quality. AI is fundamentally changing how support organizations operate, and we're building the products that will define that future. As our Principal Product Manager , you'll own the strategy and direction of Lucidya's Customer Service Suite , including OmniServ, our ticketing and case management platform, mobile experience, and the AI-powered capabilities that enable support teams to work smarter. This isn't a role where you'll simply manage a backlog. You'll define where the product goes, make difficult prioritization decisions, and shape experiences that thousands of users rely on every day. You'll spend time with customers, understand how they actually work, and turn those insights into products that solve meaningful problems. We're looking for someone who enjoys solving complex challenges, questions assumptions, and is excited by building products where AI creates real customer value - not simply because it's the latest trend. What You'll Do Own the vision, strategy, and roadmap for Lucidya's Customer Service Suite, ensuring every investment moves the product closer to solving meaningful customer problems. Spend time with customer support teams, operations leaders, and enterprise customers to deeply understand how they work, where they struggle, and what would genuinely improve their day-to-day experience. Work closely with Engineering and Design to continuously deliver valuable improvements, favouring learning through iteration over waiting for perfection. Make thoughtful product decisions by balancing customer needs, business priorities, technical complexity, and long-term platform strategy. Champion AI-powered experiences that genuinely improve agent productivity and customer outcomes, rather than adding technology for technology's sake. Partner with Customer Success, Sales, and Marketing to ensure new capabilities are successfully adopted and create measurable business impact after launch. Use customer feedback, product analytics, market trends, and experimentation to continuously improve the product and validate product decisions. Create alignment across stakeholders by communicating product strategy, priorities, trade-offs, and roadmap decisions with clarity and confidence. Build trust across cross-functional teams by creating a collaborative environment where great ideas can come from anyone. Who You Are You've spent 7-9 years building B2B SaaS products and have owned a product or product suite end-to-end not just individual features. You enjoy solving customer problems more than shipping features. You naturally ask "What problem are we solving?" before deciding "What should we build?" You're comfortable making difficult prioritization decisions and explaining the reasoning behind them, even when not everyone agrees. You enjoy spending time with customers and believe the best product decisions come from understanding real user behaviour rather than assumptions. You collaborate exceptionally well with engineers and designers. You don't need to write production code, but you're technical enough to challenge ideas, understand trade-offs, and make informed decisions together. You're naturally curious. Whether it's a new AI capability, workflow automation tool, or emerging technology, you've probably already experimented with it before someone asked you to. You value progress over perfection and know when it's time to ship, learn, and iterate. You're comfortable using data to support your decisions but know that numbers alone rarely tell the full story. You communicate clearly with technical and non-technical audiences alike and can simplify complex ideas without oversimplifying the problem. You're fluent in both Arabic and English , enabling you to work closely with our customers across the region. You'll likely have experience with Product management platforms such as Jira and Confluence. Collaboration tools including Miro and Figma. Product analytics platforms such as Mixpanel, Amplitude, or similar. SQL for exploring product data and validating hypotheses. Customer support platforms such as Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, or similar. Generative AI tools such as ChatGPT, Claude, GitHub Copilot, or equivalent productivity tools. Bonus points if you have: Previously worked in Customer Support, Customer Success, Contact Centres, or Service Operations before moving into Product. Built AI-powered workflows or automation products that delivered measurable customer outcomes. Experience designing or building enterprise customer service software. What Success Looks Like (First 6 Months) Within your first six months, you'll have built a deep understanding of Lucidya's Customer Service Suite, our customers, and the workflows that power their support operations. More importantly, you'll have: Become the go-to product leader for the Customer Service Suite, with a deep understanding of both the product and the customer problems it solves. Shipped meaningful improvements to OmniServ or the mobile experience that customers notice and that measurably improve how support teams work. Earned the trust of Engineering, Design, and cross-functional stakeholders by making thoughtful product decisions, communicating trade-offs clearly, and consistently delivering value. Built strong relationships with customers and established a regular feedback loop that directly influences product priorities. Defined and communicated a clear product roadmap that balances customer needs, business priorities, and long-term product strategy. Identified opportunities to leverage AI and automation in ways that create genuine value for support teams rather than simply introducing new technology. What the hiring process will look like Our hiring process is designed to help both you and us determine whether this is the right fit.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>You've spent 7-9 years building B2B SaaS products and have owned a product or product suite end-to-end not just individual features. You enjoy solving customer problems more than shipping features. You naturally ask "What problem are we solving?" before deciding "What should we build?" You're comfortable making difficult prioritization decisions and explaining the reasoning behind them, even when not everyone agrees. You enjoy spending time with customers and believe the best product decisions come from understanding real user behaviour rather than assumptions. You collaborate exceptionally well with engineers and designers. You don't need to write production code, but you're technical enough to challenge ideas, understand trade-offs, and make informed decisions together. You're naturally curious. Whether it's a new AI capability, workflow automation tool, or emerging technology, you've probably already experimented with it before someone asked you to. You value progress over perfection and know when it's time to ship, learn, and iterate. You're comfortable using data to support your decisions but know that numbers alone rarely tell the full story. You communicate clearly with technical and non-technical audiences alike and can simplify complex ideas without oversimplifying the problem. You're fluent in both Arabic and English , enabling you to work closely with our customers across the region. You'll likely have experience with Product management platforms such as Jira and Confluence. Collaboration tools including Miro and Figma. Product analytics platforms such as Mixpanel, Amplitude, or similar. SQL for exploring product data and validating hypotheses. Customer support platforms such as Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, or similar. Generative AI tools such as ChatGPT, Claude, GitHub Copilot, or equivalent productivity tools. Bonus points if you have: Previously worked in Customer Support, Customer Success, Contact Centres, or Service Operations before moving into Product. Built AI-powered workflows or automation products that delivered measurable customer outcomes. Experience designing or building enterprise customer service software.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong>About Us</strong> </p> <p>Adeera is a hotel management company established by Saudi Arabia s Public Investment Fund (PIF) to develop distinctive, locally inspired hotel brands that reflect the Kingdom s rich cultural heritage. Based in Riyadh, Adeera supports Vision 2030 by positioning Saudi Arabia as a premier global destination.</p> <p>We manage mid-scale to luxury hotels that combine authentic guest experiences with innovative, tech-enabled services. Our mission is to bring Saudi hospitality to the world, guided by values of generosity, innovation and future consciousness.</p> <p> <b>JOB SCOPE</b> </p> <p>The Cluster Director of Sales is responsible for establishing and leading the proactive sales strategy for Luxury Hotel - Qiddiya during pre-opening, launch and stabilization. The role will drive revenue across corporate, government, MICE, group, leisure, wholesale, travel trade, consortia, destination and strategic partnership segments, while supporting the hotel s occupancy, ADR, RevPAR, total revenue and market share objectives.</p> <p>As additional Qiddiya hotels open, the role is expected to evolve from a single-property opening role into a broader Qiddiya cluster sales leadership role, supporting destination-wide account management, segment deployment, lead generation, sales coordination and performance reporting across multiple hotels, brands, demand segments and feeder markets.</p> <p>The Director of Sales works closely with the General Manager, Revenue Management, Marketing & PR, Reservations, Events, F&B, Operations, Corporate Commercial, owner representatives and destination stakeholders to ensure sales activity is commercially focused, brand-aligned, measurable and operationally deliverable.</p> <p> </p> <p> <b>MAIN DUTIES & RESPONSIBILITIES:</b> </p> <p> <b>Sales Strategy & Business Development</b> </p> <ul> <li>Develop and implement the annual sales strategy for Luxury Hotel - Qiddiya, aligned with the hotel business plan, revenue strategy, brand positioning and opening objectives.</li> <li>Lead the sales strategy input into the hotel and future Qiddiya cluster commercial strategy.</li> <li>Identify, prioritize and grow key market segments including corporate, government, MICE, group, leisure, wholesale, travel trade, consortia, DMCs and strategic partnerships.</li> <li>Build annual account plans, segment targets, feeder-market priorities and production goals for the sales team.</li> <li>Drive proactive sales deployment through sales calls, client presentations, networking, trade shows, sales missions, fam trips, site inspections and destination activations.</li> </ul> <p> </p> <p> <b>Pre-Opening Sales Readiness</b> </p> <ul> <li>Develop and execute the pre-opening sales plan, including account mapping, prospect lists, segment strategy, launch offers, RFP strategy, trade engagement and sales activation milestones.</li> <li>Build the sales pipeline ahead of opening to support early occupancy, group base, corporate demand, travel trade awareness and MICE conversion.</li> <li>Coordinate with Revenue Management on opening rate strategy, business mix, need periods, group pricing, displacement decisions and contract terms.</li> <li>Coordinate with Marketing & PR on opening campaigns, destination messaging, sales collateral, presentations, client events and trade communication.</li> <li>Ensure sales systems, CRM, account records, pipeline tracking, proposal templates and reporting tools are ready before go-live.</li> </ul> <p> </p> <p> <b>Account Management & Partnerships</b> </p> <ul> <li>Build and maintain strong relationships with corporate accounts, government entities, travel managers, TMCs, DMCs, tour operators, wholesalers, consortia, luxury travel advisors, MICE buyers and strategic partners.</li> <li>Negotiate commercial agreements, preferred partnerships, corporate rates, group terms and tactical offers in line with approved pricing and contracting guidelines.</li> <li>Develop total account management plans for high-value accounts, including decision-maker mapping, production targets, action plans and account reviews.</li> <li>Maintain high-value client retention, account growth and profitable market share within assigned segments.</li> <li>Represent the hotel and future cluster at trade shows, industry events, sales missions, destination forums and key account meetings.</li> </ul> <p> </p> <p> <b>Revenue & Commercial Performance</b> </p> <ul> <li>Work closely with Revenue Management to align pricing, business mix, segment strategy, sales deployment and demand-generation activity.</li> <li>Drive occupancy, ADR, RevPAR, total rooms revenue, MICE revenue, F&B revenue and market share through proactive sales activity.</li> <li>Monitor sales pipeline, conversion, lost business, account production, lead source, booking pace and segment performance.</li> <li>Provide sales forecasts, business-on-the-books insight and market intelligence to support weekly revenue meetings and commercial decision-making.</li> <li>Identify new revenue opportunities across rooms, meetings and events, F&B, leisure packages, destination experiences and strategic partnerships.</li> </ul> <p> </p> <p> <b>Meetings, Events & Group Sales</b> </p> <ul> <li>Lead MICE, group and event sales strategy in coordination with Events, Revenue Management, F&B and Operations.</li> <li>Drive group rooms, meeting room, banquet, catering, social event and destination event revenue.</li> <li>Ensure effective inquiry management, response times, proposal quality, follow-up discipline, conversion tracking and handover from Sales to Operations.</li> <li>Apply displacement analysis, space optimization and commercial judgment to group and event opportunities.</li> <li>Develop corporate meetings, incentive, association, government, social and destination-linked event opportunities.</li> </ul> <p> </p> <p> <b>Cluster and Future Growth</b> </p> <ul> <li>Prepare the Sales function to expand from a hotel in Qiddiya to a cluster model as additional Qiddiya Hotels are onboarded.</li> <li>Develop scalable sales deployment, account ownership, lead-sharing, reporting and performance standards across the Qiddiya hotel portfolio.</li> <li>Coordinate property-level sales activity with future cluster-wide account strategy, destination campaigns and owner-related commercial priorities.</li> <li>Recommend future team structure, segment coverage, market deployment and sales resources as hotel openings and business volume increase.</li> <li>Ensure consistency in sales governance, account management, contracting, reporting and pipeline discipline across the Qiddiya hotel portfolio.</li> </ul> <p> </p> <p><br></p><ul> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> <strong>POSITION REQUIREMENTS</strong> </p> <p> <strong>SKILLS:</strong> </p> <ul> <li>Strategic Sales Planning</li> <li>Business Development and Proactive Sales Deployment</li> <li>Key Account Management and Total Account Planning</li> <li>Corporate, Government, MICE, Leisure, Wholesale and Travel Trade Sales</li> <li>RFP Management and Contract Negotiation</li> <li>MICE, Group and Event Sales Strategy</li> <li>Pipeline Management, Lead Conversion and CRM Discipline</li> <li>Sales Forecasting, Budgeting and Performance Reporting</li> <li>Revenue, Market and Competitor Analysis</li> <li>Commercial Acumen and Business Mix Optimization</li> <li>Partnership Development and Destination Sales</li> <li>Sales Governance, Contracting and Rate Integrity</li> <li>Cluster / Multi-Property Sales Management</li> <li>Stakeholder Management with Owner, Corporate, Hotel and Destination Teams</li> <li>Leadership, Coaching and Team Development</li> <li>Communication, Presentation and Negotiation Skills</li> <li>Problem Solving and Decision-Making Skills</li> </ul> <p> <strong>EDUCATION, QUALIFICATIONS:</strong> </p> <ul> <li>Bachelor s degree in business administration, Hospitality Management, Marketing, Commercial Management or a related field.</li> <li>Minimum 7 to 10 years of progressive experience in hotel sales, including at least 3 to 5 years in a leadership role.</li> <li>Pre-opening experience is strongly preferred, ideally in resort, destination, leisure, entertainment, MICE or multi-property environments.</li> <li>Experience with luxury, upper-upscale, lifestyle or complex mixed-demand hotels is preferred.</li> <li>Strong knowledge of corporate, government, MICE, group, leisure, wholesale, travel trade, consortia and destination sales segments.</li> <li>Proven track record of achieving revenue, market share, account production and conversion targets.</li> <li>Strong understanding of revenue management, pricing, distribution, contracting, account planning, CRM and sales reporting.</li> <li>Experience representing hotels at trade shows, sales missions, client events and strategic partnership forums.</li> <li>Fluent English required. Arabic is an advantage.</li> </ul><p></p></section>