وظائف مطور تجربة مستخدم - مكة السعودية

<p><strong>مشغل ومراقبة الكاميرات</strong>&nbsp;</p><p>نبحث عن مشغل كاميرات مراقبة يقظ ومحترف للإشراف على معدات المراقبة في مركز التحكم وصيانتها، مع ضمان أعلى معايير السلامة والنزاهة. في هذا الدور، ستكون مسؤولاً عن مراقبة العديد من البث المباشر والمسجل في وقت واحد، وتحديد الأحداث غير المعتادة، والتحرك بسرعة للإبلاغ عن الحوادث عند الضرورة.</p><p>&nbsp;</p><p>المسؤوليات الرئيسية:</p><p>مراقبة شاشات المراقبة المتعددة في وقت واحد للحفاظ على وعي دائم بالوضع.</p><p>مراجعة التسجيلات: تحليل بيانات المراقبة السابقة لتتبع الحوادث أو مراجعة بروتوكولات السلامة.</p><p>صيانة المعدات: إجراء الصيانة الأساسية لمركز التحكم وأجهزة المراقبة.</p><p>اكتشاف وتسجيل المخالفات: رصد السلوك المشبوه أو الأحداث غير المعتادة والاحتفاظ بسجلات دقيقة.</p><p>تصعيد الحوادث: الإبلاغ الفوري عن الأحداث الخطيرة إلى المسؤولين الأعلى رتبة.</p><p>تنسيق الاستجابة للطوارئ: الاتصال بجهات إنفاذ القانون أو سلطات الطوارئ فورًا في الحالات الحرجة.</p>

<h3 >About the Guest Experience Expert Role</h3> <p >Marriott International is seeking a <strong >Guest Experience Expert</strong> to join our team in Mecca, Makkah, Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience who are dedicated to providing exceptional service and creating memorable stays for guests.</p> <h3 >Purpose of the Role</h3> <p >The primary purpose of the Guest Experience Expert is to cultivate a distinctive and memorable experience for every guest, extending beyond standard check-in and check-out procedures. This role involves proactively offering a comprehensive range of services and support, guiding guests throughout their entire stay. Experts are empowered to act decisively and address guest needs as they arise.</p> <h3 >Core Responsibilities</h3> <p >Guest Experience Experts integrate various duties into a cohesive guest experience. Key responsibilities include:</p> <ul > <li >Executing operational tasks efficiently to support hotel functions.</li> <li >Responding to and fulfilling guest requests promptly and effectively.</li> <li >Completing necessary reports accurately.</li> <li >Providing insights and commentary on local events and highlights to enhance guest stays.</li> <li >Performing additional reasonable tasks as requested to ensure guest satisfaction and smooth hotel operations.</li> </ul> <h3 >Professional Standards and Conduct</h3> <p >All Guest Experience Experts are expected to uphold fundamental standards critical for success and operational excellence. These include:</p> <ul > <li >Contributing to a safe and secure workspace environment.</li> <li >Adhering strictly to all company guidelines and established procedures.</li> <li >Maintaining strict confidentiality of sensitive information.</li> <li >Protecting company assets and resources.</li> <li >Consistently maintaining high-quality service standards.</li> <li >Ensuring a professional uniform, personal appearance, and communication style at all times.</li> </ul> <h3 >Physical Demands of the Role</h3> <p >This role requires active engagement and mobility throughout shifts. Guest Experience Experts should be prepared for:</p> <ul > <li >Extended periods of standing, sitting, and walking.</li> <li >Performing various physical tasks including moving, lifting, carrying, pushing, and placing objects.</li> <li >Handling objects weighing less than 10 pounds without requiring assistance.</li> </ul> <h3 >Join Our Team</h3> <p >Marriott International is committed to delivering outstanding guest experiences. We invite qualified candidates to apply for this opportunity to contribute to our service excellence in Mecca.</p>

<h3 >About Marriott International</h3> <p >Marriott International is seeking a <strong >Guest Experience Expert</strong> to join our team in Makkah, with opportunities across Jeddah and Makkah. This is a full-time position for individuals passionate about delivering exceptional service and creating lasting guest memories within a dynamic hospitality environment.</p> <h3 >Role Summary</h3> <p >The <strong >Guest Experience Expert</strong> is responsible for cultivating memorable and unique experiences for our guests, extending beyond standard check-in and check-out procedures. This role involves proactively delivering a comprehensive range of services to guide guests throughout their entire stay, with the empowerment to take necessary actions within their operational space to ensure guest satisfaction.</p> <h3 >Key Responsibilities</h3> <ul > <li >Process operational needs efficiently and accurately.</li> <li >Address and resolve guest requests promptly and professionally.</li> <li >Complete required reports and documentation accurately.</li> <li >Share insights into the local area to enhance the overall guest experience, integrating transactions seamlessly into the guest journey.</li> </ul> <h3 >Qualifications and Experience</h3> <p >Candidates for this position should possess <strong >0-1 years of relevant experience</strong>. We are seeking individuals who are eager to learn and grow within the hospitality sector, demonstrating a commitment to guest satisfaction and service excellence.</p> <h3 >Workplace Standards and Physical Demands</h3> <p >This role requires a commitment to maintaining a safe workplace and adhering to all company policies and procedures. Key expectations include:</p> <ul > <li >Maintaining confidentiality and protecting company assets.</li> <li >Upholding quality standards in all interactions and tasks.</li> <li >Ensuring professional uniform, personal appearance, and communications.</li> </ul> <p >Guest Experience Experts are expected to be on their feet and moving, requiring the ability to stand, sit, or walk for extended periods. The role also involves a hands-on approach, including moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance. Effective performance of these duties is critical for guest satisfaction and business success.</p> <h3 >Join Our Team</h3> <p >If you are a dedicated individual ready to contribute to exceptional guest experiences and thrive in a service-oriented role, we encourage you to apply.</p>

<p><b>Responsibilities</b></p><ul><li>Develop and implement strategies to enhance the student experience across all touchpoints.</li><li>Conduct research and analyze student feedback to identify areas for improvement.</li><li>Design and map student journeys to understand and address pain points.</li><li>Develop and manage satisfaction measurement programs (e.g., NPS, CSAT).</li><li>Collaborate with various departments to ensure a seamless and positive student experience.</li><li>Create and implement service improvement initiatives based on student feedback.</li><li>Manage and maintain CX and survey platforms.</li><li>Utilize CRM systems for student engagement and support.</li><li>Assist in the utilization of Learning Management Systems and Student Information Systems.</li><li>Prepare reports and presentations on student experience metrics and insights.</li><li>Champion a student-centric approach throughout the organization.</li><li>Manage multiple projects and priorities in a fast-paced environment.</li></ul><p></p><p><strong>Desired Candidate Profile</strong></p><b>Requirements</b><ul><li>Bachelor's degree in Psychology, Marketing, Business Administration, Customer Experience, Hospitality Management, or a related field.</li><li>Professional certifications in Customer Experience, Service Design, Design Thinking, or Customer Journey Management are an advantage.</li><li><b>Experience</b> 3–5 years of relevant experience in Customer Experience (CX), Student Experience, Student Services, Customer Insights, Service Quality, or Hospitality.</li><li>Experience in higher education, healthcare, or another complex service-oriented environment is preferred.</li><li>Demonstrated experience with customer/student journey mapping, feedback analysis, satisfaction measurement, or service improvement initiatives is highly desirable.</li></ul><b>Technical Skills</b><ul><li>Familiarity with CX and survey platforms such as Qualtrics, Medallia, or equivalent.</li><li>Experience with CRM systems, preferably Odoo.</li><li>Familiarity with Learning Management Systems such as Blackboard and Student Information Systems (SIS) is an advantage.</li><li>Strong analytical skills with the ability to translate quantitative and qualitative feedback into actionable insights.</li><li>Experience with data visualization, dashboards, survey analytics, or sentiment analysis tools is preferred.</li></ul><b>Skills &amp; Competencies</b><ul><li>Strong customer/student-centric mindset with the ability to understand experiences from the student’s perspective.</li><li>Excellent analytical and problem-solving abilities.</li><li>Strong understanding of customer journey mapping, Voice of Customer/Student, NPS, CSAT, and closed-loop feedback principles.</li><li>Ability to transform student feedback into practical recommendations and measurable improvements.</li><li>Strong project coordination and follow-up skills.</li><li>Excellent communication, presentation, and stakeholder management abilities.</li><li>Strong cross-functional collaboration and influencing skills, with the ability to work effectively with Academic, IT, Student Affairs, Finance, Facilities, and Marketing teams.</li><li>High emotional intelligence and sensitivity when handling student concerns and feedback.</li><li>Ability to manage multiple initiatives and priorities in a fast-paced environment.</li><li>Professional fluency in Arabic and English.</li></ul>

<h3 >About the Guest Experience Expert Role</h3> <p >Marriott International is seeking a <strong >Guest Experience Expert</strong> to join its team in Makkah. This full-time role focuses on creating memorable and unique experiences for guests throughout their stay, ensuring every interaction contributes to a seamless service journey. The position involves guiding guests from arrival to departure, delivering a comprehensive range of services.</p> <h3 >Core Responsibilities</h3> <ul > <li >Initiate and deliver a broad spectrum of services to guide guests through their entire stay.</li> <li >Process various operational needs efficiently.</li> <li >Address and resolve guest requests promptly.</li> <li >Complete required reports accurately.</li> <li >Provide guests with information and highlights of the local area.</li> </ul> <h3 >Workplace Standards and Expectations</h3> <p >Success in this role requires adherence to Marriott International's operational standards and values. This includes maintaining a safe workplace, strictly following company policies and procedures, and upholding confidentiality. Employees are expected to protect company assets, ensure quality standards are consistently met, and maintain a professional uniform, personal appearance, and communication style at all times.</p> <h3 >Physical Demands of the Role</h3> <p >This position requires physical activity throughout the shift. Candidates must be able to stand, sit, or walk for extended periods. The role also involves a hands-on approach to work, including moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Other reasonable job duties may be assigned as requested.</p> <h3 >Required Qualifications</h3> <ul > <li ><strong >Education:</strong> High school diploma or *** equivalent.</li> <li ><strong >Related Work Experience:</strong> No specific related work experience is required for this position (0-1 years).</li> <li ><strong >Supervisory Experience:</strong> No supervisory experience is required.</li> <li ><strong >License or Certification:</strong> None required.</li> </ul> <h3 >About Marriott International</h3> <p >Marriott International is dedicated to elevating the art of hospitality through continuous innovation while maintaining a sense of familiar comfort. As a host with Marriott Hotels, you will contribute to the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, and forward-thinking service. JW Marriott, a part of Marriott International's luxury portfolio, prioritizes its associates, offering a work environment that fosters community, camaraderie, and personal passions within a luxury setting focused on holistic well-being. Marriott International is an equal opportunity employer, committed to welcoming all individuals and providing access to opportunity, valuing and celebrating unique backgrounds, and ensuring non-discrimination on any protected basis, including disability.</p>

<h3 >About the Guest Experience Expert Role</h3> <p >Marriott International is seeking a <strong >Guest Experience Expert At Your Service</strong> to join our team. This full-time role is based in Makkah, Saudi Arabia, with opportunities across Jeddah and Makkah. The position focuses on creating memorable and unique experiences for guests, extending beyond standard check-in and check-out procedures.</p> <h3 >Role Purpose and Scope</h3> <p >The Guest Experience Expert takes the initiative to deliver a comprehensive range of services, guiding guests throughout their entire stay. This role empowers individuals to operate within their designated space, addressing guest needs and operational requirements to ensure every interaction feels like an integral part of the overall guest experience.</p> <h3 >Key Responsibilities</h3> <ul > <li >Process operational needs efficiently and accurately.</li> <li >Address guest requests promptly and effectively.</li> <li >Complete all required reports.</li> <li >Share information regarding local area highlights with guests.</li> <li >Ensure a safe work environment for all.</li> <li >Adhere to all company policies and procedures.</li> <li >Maintain strict confidentiality of sensitive information.</li> <li >Protect company assets.</li> <li >Uphold established quality standards in all aspects of service.</li> </ul> <h3 >Workplace Standards and Physical Demands</h3> <ul > <li >Maintain a professional uniform, personal appearance, and communication style.</li> <li >Ability to stand, sit, or walk for extended periods.</li> <li >Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.</li> <li >Perform other reasonable job duties as requested by management.</li> </ul> <h3 >Qualifications and Requirements</h3> <ul > <li ><strong>Education:</strong> High school diploma or *** equivalent.</li> <li ><strong>Related Work Experience:</strong> No prior related work experience is required for this position.</li> <li ><strong>Supervisory Experience:</strong> No supervisory experience is required.</li> <li ><strong>License or Certification:</strong> No specific license or certification is required.</li> </ul> <h3 >Application Information</h3> <p >This full-time position offers an opportunity to contribute to Marriott International's commitment to exceptional guest service in Makkah and Jeddah. Salary details will be discussed during the interview process.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>lead the generation of actionable insights by developing advanced data mining and analytical models that align with the company s commercial and operational objectives, this role includes overseeing the deployment of sophisticated data analytics and business intelligence tools, with a particular emphasis on improving data-driven decision-making across the Commercial, Marketing, Omni-Channel, and Operations teams. Additionally, ensure the seamless integration of data analytics into all business functions, maintaining data integrity while providing effective training and support to empower users.</p><p>Accountabilities:</p><ul><li>Advanced Analytics &amp; Data Science Translate complex analytical and predictive model outputs into actionable business insights that support strategic and operational decision-making.</li><li>Develop, maintain, and enhance advanced predictive and machine learning models using data science and analytics tools.</li><li>Monitor, test, retrain, and optimize models to ensure accuracy, relevance, and business impact.</li><li>Design and execute experiments and analytical initiatives to validate business hypotheses and identify growth opportunities.</li><li>Automate model monitoring, reporting, and performance tracking to improve efficiency and governance.</li><li>Lead the development and management of customer, marketing, loyalty, personalization, churn, propensity, forecasting, and behavioral analytics models.</li><li>Drive pricing, promotion, and market intelligence analytics to support commercial performance and decision-making.</li><li>Integrate internal and external data sources to generate comprehensive business and market insights.</li><li>Identify and prioritize opportunities where analytics and data science can create measurable business value.</li><li>Business Intelligence &amp; Analytics Solutions Lead the development and enhancement of business intelligence solutions, dashboards, and performance reporting tools.</li><li>Define, implement, and maintain key performance indicators (KPIs) and analytics frameworks aligned with business objectives and industry best practices.</li><li>Oversee the selection, evaluation, and implementation of analytics and business intelligence technologies.</li><li>Ensure successful integration of analytical models and insights into operational and business processes.</li><li>Support cross-functional projects by providing analytics expertise and ensuring timely delivery of business outcomes.</li><li>Review solution designs and oversee testing activities to ensure business requirements are fully met.</li><li>Leadership &amp; Stakeholder Management Collaborate with business leaders, technology teams, and key stakeholders to maximize the value and utilization of data and analytics platforms.</li><li>Drive continuous improvement in reporting, analytics, and data-driven decision-making capabilities across the organization.</li><li>Lead user enablement initiatives, including training and adoption of analytics tools and dashboards.</li><li>Foster strong cross-functional relationships to ensure alignment between business needs and analytics solutions.</li><li>Governance, Documentation &amp; Compliance Maintain technical documentation, user guides, processes, and operational procedures to support analytics solutions and knowledge transfer.</li><li>Ensure data security, confidentiality, and compliance through appropriate governance and access controls.</li><li>Promote data quality, integrity, and best practices across all analytics initiatives.</li></ul><p>Work Environment:</p><ul><li>Indoors: 100%</li><li>Outdoors: 0%</li><li>Days off: 2 Days Off</li><li>Working Hours: 8:00 AM 6:00 PM (1 hour break)</li></ul><p>Job Requirements:</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: Bachelor s degree in a related Data &amp; Analytics field (BI, MIS, IS, ) Bachelor s degree in business (Marketing, Financials, ) complemented with IT Certifications and on job experience</li><li>Experience: 5 6 Years of Experience</li><li>Computer Skills: Business Intelligence software knowledge Data Reporting Tools (SQL Basics). MS Office Suite (Advanced)</li><li>Languages: English - Arabic</li></ul><p></p></section>