وظائف كول سنتر في السعودية

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>We help the world run better</span></strong><span><br>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.&nbsp;</span></p><br><p><strong>We help the world run better</strong><br>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.&nbsp;</p><br> <strong>This position can only&nbsp;be based in KSA. No Relocation Available.&nbsp;</strong><br> <br> The Customer Success Manager engages with SAP’s customers to drive &amp; accelerate their value realization and to ensure business outcomes are being met through consumption of their purchased solutions &amp; success service entitlements. The Customer Success Manager is responsible for the management, orchestration of resources and execution of activities for a designated set of customer accounts, including post sales account management strategy development, outcome success plan definition &amp; execution (adoption &amp; consumption), account relationship management, issue mitigation, point of escalation for assigned customers, opportunistic expansion of solutions or services through lead generation activities. The CSM drives mutual (customer &amp; SAP) success across the Land, Adopt, Consume &amp; Expand (LACE) cycle.<br> Core Tasks:<br> <ul> <li>​Develop and implement account strategies and consumption plans that drive customer outcomes; and thus, lead to customer renewing their subscriptions / paying maintenance</li> <li>Build trusted relationships with customers in order to support value-based consumption focused activities</li> <li>Monitors SLA performance and maintain high level of customer satisfaction</li> <li>Engage with Global Customer Success Centers to leverage expertise as needed throughout the customer lifecycle</li> <li>Leverage data &amp; tools to track and manage targeted adoption and consumption activities, including Relationship Assessments and Outcome Success Plans</li> <li>Act as primary point of escalation for customers account issues</li> <li>Contribute to library of success plays and best practices to further grow SAPs ability to drive customer success</li> <li>Identify opportunities at customer to grow SAP footprint through expansion of licenses or services​</li> </ul> <p><strong>Accountability<br></strong></p><br> <br> <br> <ul> <li>manages projects, defines deliverables and provides definitive advice and interpretation of situations</li> <li>ensures business critical &amp; innovative results</li> <li>ensures that goals and milestones are met and approved budgets are managed appropriately</li> <li>manages escalation appropriately</li> <li>tracks single project budget line</li> <li>builds strategic partnerships with key decision makers in customer &amp; partner organization</li> <li>may include team lead or supervisory responsibiities</li> </ul> <br> <br> <strong>Complexity</strong><br> <ul> <li>manages projects of high volume or high risk/complexity</li> <li>provides regular project status and updates</li> </ul> <br> <br> <strong>Communication<br></strong><br> <ul> <li>represents SAP to customers' - is responsible for delivery of quality outcomes of projects of high volume or high risk</li> <li>finds common ground for cooperation within project team</li> <li>formulates clear project plans incl. mile stones, timeline and sub projects</li> <li>communicates messages relevant for project in a timely manner and with constructive feedback to project team</li> <li>captures opinions and expectations of stakeholder and communicates them to the project team</li> </ul> <br> <strong>Experience Required<br></strong><br> <ul> <li>Previous experience with Procurement and Fieldglass solution is mandatory&nbsp;</li> <li>Strong Procurement Line of Business specific experience</li> <li>10+ years of experience in at least one the following areas: <ul> <li>Managing complex customer engagements</li> <li>Commercial experience including experience developing account management plans and contract negotiation</li> </ul> </li> <li>Driving adoption and consumption across all customers to ensure maximum value realization.</li> <li>Customer relationship management&nbsp;expertise</li> <li>Leadership experience is desirable</li> <li>Proficiency in SAP Commercial and Account Management Systems</li> <li>Complex Account Management&nbsp;with a customer focus having developed the acumen to cultivate and develop lasting customer relations</li> <li><strong>Saudi National Preferred</strong> - in line with Saudization Local Mandates&nbsp;</li> </ul> <br> <br> <br> <br> <p><strong><span>Bring out your best</span></strong><span><br>SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.&nbsp;&nbsp;<br></span><strong><span>We win with inclusion</span></strong><span><br>SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>For SAP employees: Only permanent roles are eligible for the </span><span>SAP Employee Referral Program<span>, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,&nbsp; gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br></span></span><span>Successful candidates might be required to undergo a background verification with an external vendor.</span></p><br> <p><strong><span>AI Usage in the Recruitment Process</span></strong></p><br> <p><span>For information on the responsible use of AI in our recruitment process, please refer to our </span><span>Guidelines for Ethical Usage of AI in the Recruiting Process</span><span>. </span></p><br> <p><span>Please note that any violation of these guidelines may result in disqualification from the hiring process.</span><span><br>Requisition ID: 456326 &nbsp;| Work Area: Consulting and Professional Services &nbsp;| Expected Travel: 0 - 30% &nbsp;| Career Status: Professional &nbsp;| Employment Type: Regular Full Time &nbsp;&nbsp;| Additional Locations: &nbsp;#LI-Hybrid<br>​</span></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Who are we?<br><br>Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.<br><br>We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.<br><br>We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.<br><br>We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!<br><br>About North<br><br>North is Cohere's cutting-edge AI workspace platform, designed to revolutionize the way enterprises utilize AI. It offers a secure and customizable environment, allowing companies to deploy AI while maintaining control over sensitive data. North integrates seamlessly with existing workflows, providing a trusted platform that connects AI agents with workplace tools and applications.<br><br>Why This Role?<br><br>This role offers a unique opportunity to shape how enterprises harness the power of AI in real-world applications. As a bridge between our core North product and our clients’ engineering teams, you’ll be at the forefront of solving complex problems and securely integrating AI into critical sectors such as finance, healthcare, and telecommunications.<br><br>We’re looking for Software Engineers with Applied AI experience who can own the design, build, and deployment of agentic workflows powered by Large Language Models (LLMs), from early prototypes to production-grade AI agents, to deliver concrete business value in enterprise workflows. You’ll work closely with customers on real-world business problems, often building first-of-their-kind agent workflows that integrate LLMs with tools, APIs, and data sources. While our pace is startup-fast, the bar is enterprise-high: agents must be reliable, observable, safe, and auditable from day one.<br><br>Note: between 20 - 40% travel anticipated<br><br>In This Role, You Will<br><br>Work closely with our enterprise customers to translate high-value, ambiguous business problems into well-framed agentic workflows with clear success criteria and evaluation methodologies Lead the design, build, and delivery of LLM-powered agents that reason, plan, and act across tools, APIs, and sensitive enterprise data sources, with enterprise-grade reliability and performance Build and ship features for North, our AI workspace platform, working across the full product lifecycle from conceptualisation through production Take ownership of scoping and shaping use cases end-to-end, flexing into whatever technical area the problem demands (including frontend) to drive the most effective solution Contribute to shared frameworks and patterns that enable consistent, high-quality delivery across customers and teams Drive clarity in ambiguous situations, build alignment, and raise engineering quality across the organization Travel up to 20–40% to work on-site with customers and partners<br><br>You May Be a Good Fit If<br><br>You have hands-on experience building and deploying production-grade software in Python; you write clean, testable, observable, scalable code You've built and deployed highly performant RAG and agentic applications, including agents that plan and execute multi-step tasks using patterns like ReAct or Plan-and-Execute You're deeply familiar with the LLM stack: frontier models, vector databases, and orchestration frameworks You have a proven ability to build robust evaluation frameworks, moving well beyond trial and error, to measure agent accuracy, safety, and latency You’re experienced working directly with customers and can lead technical discussions with enterprise stakeholders, translating ambiguous business needs into concrete technical specs You have experience owning the full scope of a use case end-to-end You thrive in fast-paced and ambiguous environments and can execute well even when priorities are shifting<br><br>It's a Bonus If You Have<br><br>Experience setting architectural standards for AI and agentic systems across distributed teams Experience flexing into unfamiliar technical areas, such as frontend, when the problem calls for it Exposure to regulated or sensitive industry environments (finance, healthcare, telecoms) Experience with enterprise security, compliance, or auditability requirements for AI systems<br><br>We are open to candidates currently based in the Middle East or who are open to travelling or relocating.<br><br>Full-Time Employees At Cohere Enjoy These Perks<br><br>A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. Full health and dental benefits, including a separate budget for mental health. RRSP matching, 401K, Pension Scheme.100% Parental Leave top-up for up to 6 months, for either parent. Annual enrichment benefits:<br><br>Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.<br><br>Education & learning stipend for conferences, courses, and coaching.<br><br>6 weeks of paid vacation (30 working days!) Budget for traveling to other offices if you are remote, plus an annual company offsite.<br><br>How And Where We Work<br><br>Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. For those not near an office: a co-working benefit so you can work alongside others in your city. Everyone receives a $500 home office stipend to set up your workspace properly.<br><br>If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.<br><br>We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.<br><br>We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.<br><br>Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and Linked In only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers page.

JOB PURPOSE:<br>The HR Business Partner is responsible for managing HR operations on the ground in KSA and serving as the primary point of contact between the KSA business and the Kuwait HR office. The role owns employee relations, daily HR operations, and employee complaint management independently, while providing coordination and execution support for Talent Acquisition and Organizational Development activities that are led and managed centrally by the Kuwait HR team. The HR Business Partner ensures the Kuwait HR office is kept fully informed of all people-related movements and updates across the KSA business, including separations, recruitments, offers issued, transfers, and structural changes, acting as the essential communication and operational bridge between both locations.<br>Key Responsibilities<br>KSA–Kuwait HR Office Liaison & Communication Serve as the primary point of contact between the KSA business and the Kuwait HR office on all HR-related matters. Proactively communicate all workforce updates to the Kuwait HR office in a timely and accurate manner, covering:Employee separations (resignations, terminations, and end of contracts). New recruitments and hires, including offer letters issued and joining dates. Internal transfers, role changes, and reporting line adjustments. Organizational structure changes and headcount movements. Any other people-related updates that require Kuwait HR awareness or approval. Ensure the Kuwait HR office has a consistently accurate and up-to-date picture of the KSA workforce at all times. Flag any KSA-specific regulatory, operational, or employee matters that require Kuwait HR guidance or decision. Act as the communication channel for Group HR policies, circulars, and initiatives flowing from Kuwait to the KSA business. Participate in scheduled HR alignment calls and meetings with the Kuwait HR team to maintain close coordination.<br>Employee Relations & Employee Complaints Own and manage all employee relations matters in KSA, serving as the first point of escalation for employee issues and complaints. Handle disciplinary processes, grievance investigations, and conflict resolution in line with KSA Labour Law and Group HR policy. Ensure all ER cases are documented, tracked, and resolved in a fair, consistent, and legally compliant manner. Advise line managers and the Country Manager on how to handle sensitive employee situations appropriately. Escalate complex, high-risk, or precedent-setting ER cases to the Kuwait HR office before action is taken. Maintain complete, confidential, and audit-ready documentation for all employee complaints and ER cases. Monitor the general employee relations climate in KSA and flag recurring issues or patterns to the Kuwait HR office.<br>HR Operations & Daily Requests Handle day-to-day HR operational requests from KSA employees and line managers in coordination with the existing KSA HR team. Process and manage leave requests, ensuring alignment with entitlements, KSA Labour Law, and company policy. Coordinate business trip requests, travel authorizations, and related HR documentation for KSA employees. Support the processing of employee lifecycle transactions including contract renewals, probation confirmations, and employment letters. Liaise with Payroll to ensure accurate and timely payroll inputs for the KSA entity, including deductions, allowances, and changes. Coordinate offboarding processes for separating employees, including clearance, final settlements, and exit documentation in line with KSA regulations. Ensure all HRIS records and personnel files for KSA employees are maintained accurately and kept up to date. Support the PRO and Government Relations team on work permit renewals, Iqama updates, and Nitaqat compliance documentation.<br>Talent Acquisition Support Support the Kuwait HR Talent Acquisition team in fulfilling open roles across KSA, acting as the local execution arm of the recruitment process. Assist in sourcing and screening candidates for KSA vacancies through job boards, networking, and recruitment agencies, and share shortlists with the Kuwait TA team. Coordinate interview scheduling, logistics, and candidate communication for KSA-based roles. Issue offer letters to selected candidates once hiring decisions are confirmed and approved by the Kuwait HR office. Support new joiner onboarding coordination in KSA, ensuring a smooth arrival and orientation experience. Track the status of all open KSA positions and provide the Kuwait HR team with regular recruitment progress updates. Support Nitaqat compliance by flagging headcount ratios and ensuring recruitment activity is aligned with Saudization targets.<br>OD & Performance Coordination (Kuwait-Led) Act as the local coordinator and communication channel for Organizational Development and performance management initiatives led and managed centrally by the Kuwait HR office. Facilitate the rollout and communication of the annual performance cycle in KSA, including goal-setting, mid-year reviews, and annual appraisal processes, as directed by Kuwait HR. Follow up with KSA line managers and employees to ensure timely completion of performance reviews, and escalate gaps to the Kuwait HR team. Communicate L&D programs, training schedules, and mandatory learning requirements to KSA employees on behalf of the Kuwait HR team. Track training attendance and completion for KSA employees and report back to the Kuwait L&D team. Coordinate logistics for any training sessions or OD workshops taking place in KSA. Note: Full ownership of the performance management cycle and L&D design and delivery sits with the Kuwait HR office. The HR Business Partner’s role in these areas is coordination, communication, and follow-up only.<br>HR Compliance & Documentation Ensure all HR practices, employment documentation, and processes in KSA comply with KSA Labour Law, Nitaqat regulations, and Group HR policies. Maintain and audit personnel files for all KSA employees, ensuring completeness, accuracy, and legal compliance. Monitor regulatory and labour law developments in KSA and communicate relevant changes to the Kuwait HR office promptly. Ensure employment contracts, amendments, and related documentation are issued, signed, and filed correctly. Support internal and external audits by ensuring HR records and processes are compliant and readily accessible.<br>HR Reporting & Workforce Updates Prepare and submit regular HR reports to the Kuwait HR office covering KSA headcount, joiners, leavers, transfers, and structure changes. Maintain accurate and current workforce data for KSA, ensuring the Kuwait HR office has visibility over all people movements and trends. Track and report on key HR metrics including turnover, absenteeism, open positions, and Nitaqat ratios. Provide ad hoc HR data and analysis to the Kuwait HR team and KSA management as required.<br>EDUCATION AND EXPERIENCE:Bachelor’s degree in Human Resources, Business Administration, or a related field. Minimum of 4–6 years of experience in HR operations, HR generalist, or HR coordination roles. Solid background in HR operations is essential; experience as an HR Business Partner or in a liaison role between multiple offices is a strong advantage. Strong knowledge of KSA Labour Law, Nitaqat (Saudization) requirements, and employment regulations. Experience handling employee relations, disciplinary processes, and grievance management independently. Proven ability to manage day-to-day HR requests and coordinate across multiple stakeholders. Comfortable working within a centralized HR model, where key decisions and full-cycle functions are managed by a Group HR office. Strong communication and coordination skills with the ability to keep multiple parties informed and aligned. Proficiency in HRIS systems and Microsoft Office tools. Fluency in Arabic and English is required.

Job Summary<br><br>We are looking for a reliable, organized, and detail-oriented Data Entry Admin Clerk to join our remote team. This position is responsible for accurately entering, updating, organizing, and maintaining information across databases, spreadsheets, digital files, and administrative systems.<br><br>The successful candidate will support day-to-day administrative operations by ensuring records are accurate, documents are properly organized, and routine data-related tasks are completed efficiently and on time.<br><br>This is an excellent opportunity for someone who enjoys administrative work, is comfortable working with computers and digital systems, and can maintain a high level of accuracy while working independently in a remote environment.<br><br>Key Responsibilities<br><br>Data Entry and Record Keeping<br><br>Enter information accurately into databases, spreadsheets, forms, and internal systems. Review source documents and verify information before and after entering data. Update existing records with new, corrected, or additional information. Identify and correct spelling errors, duplicate records, missing information, and inconsistencies. Perform routine data verification and quality-control checks. Maintain accurate and up-to-date electronic records. Organize and categorize information according to established procedures. Transfer information from emails, documents, forms, reports, and other sources into appropriate systems. Assist with data cleanup and maintenance of existing databases. Sort, filter, format, and organize spreadsheet information when required. Ensure completed records are properly saved and easily accessible. Maintain consistency in data formatting, naming conventions, and documentation.<br><br>Administrative Duties<br><br>Provide general clerical and administrative support to the wider team. Prepare, format, update, and maintain documents, reports, forms, and spreadsheets. Process routine administrative requests and correspondence. Organize electronic files and maintain an efficient digital filing system. Assist with document preparation, record tracking, and information management. Monitor incoming information and ensure it is processed promptly. Assist with preparing routine reports and summaries. Maintain accurate logs and administrative records. Support team members with data-related administrative tasks. Complete other routine clerical duties as assigned.<br><br>Email and Communication<br><br>Monitor and respond to routine administrative emails. Communicate professionally with colleagues and relevant stakeholders. Forward questions or issues requiring additional assistance to the appropriate team member. Maintain clear records of important communications when required. Participate in online meetings, training sessions, and team communications.<br><br>Data Quality and Confidentiality<br><br>Maintain a high standard of accuracy when handling company information. Double-check work before submitting or finalizing records. Protect confidential and sensitive information at all times. Follow established data-handling, privacy, and security procedures. Never share confidential information with unauthorized individuals. Report significant errors, missing information, or system problems promptly. Follow all applicable organizational policies regarding document and information management.<br><br>Remote Work Responsibilities<br><br>Complete assigned tasks independently while maintaining consistent productivity. Manage daily workload according to priorities and deadlines. Maintain regular communication with supervisors and team members. Respond to work-related messages within reasonable timeframes. Attend scheduled virtual meetings and training sessions. Maintain a professional and suitable home working environment. Ensure a stable internet connection and reliable access to required work systems. Follow remote-work and information-security procedures.<br><br>Required Qualifications<br><br>High school diploma, GED, or equivalent educational qualification. Previous experience in data entry, administration, clerical work, office support, or a related field is preferred. Basic to intermediate computer skills. Good typing ability with a strong focus on accuracy. Excellent attention to detail. Strong organizational and time-management skills. Ability to follow instructions and established procedures. Good written and verbal communication skills. Ability to work independently with minimal supervision. Ability to manage repetitive tasks while maintaining accuracy. Ability to handle confidential information responsibly. Reliable internet connection and access to a suitable computer for remote work.<br><br>Preferred Experience<br><br>Experience with any of the following is an advantage:<br><br>Microsoft Excel Microsoft Word Google Sheets Google Docs Cloud-based document management systems Customer relationship management systems Database software Inventory or record-management systems Online communication and collaboration platforms Administrative or office-management software<br><br>Formal experience with every system is not required. Training may be provided for company-specific software and procedures.<br><br>Essential Skills<br><br>Attention to Detail<br><br>You should be able to carefully review information and identify errors, missing details, duplicates, and inconsistencies.<br><br>Accuracy<br><br>You must be able to enter and maintain information correctly, particularly when working with large volumes of records.<br><br>Computer Literacy<br><br>You should be comfortable using computers, email, spreadsheets, word-processing software, online systems, and digital files.<br><br>Organization<br><br>You should be capable of keeping records, documents, tasks, and digital files organized and easy to locate.<br><br>Time Management<br><br>You should be able to prioritize assignments, manage competing tasks, and complete work within required deadlines.<br><br>Communication<br><br>You should communicate clearly and professionally through email, messaging platforms, video calls, and other workplace channels.<br><br>Reliability<br><br>You should be dependable, punctual, consistent, and capable of completing assigned responsibilities without constant supervision.<br><br>Confidentiality<br><br>You must understand the importance of protecting private, sensitive, and business-related information.<br><br>Adaptability<br><br>You should be willing to learn new software, systems, procedures, and administrative processes as business requirements change.<br><br>Daily Duties May Include<br><br>A Typical Working Day May Involve<br><br>Checking incoming emails and administrative requests. Reviewing documents for required information. Entering information into spreadsheets or databases. Updating existing customer, supplier, employee, inventory, or operational records. Checking previously entered information for accuracy. Organizing digital documents and folders. Preparing routine spreadsheets and reports. Responding to basic administrative inquiries. Following up on missing information. Communicating with team members regarding data or administrative issues. Completing assigned clerical tasks and maintaining accurate records.<br><br>Performance Expectations<br><br>The Successful Candidate Will Be Expected To<br><br>Maintain consistently high data-entry accuracy. Complete assigned tasks within established deadlines. Follow instructions and administrative procedures carefully. Keep records organized and up to date. Communicate promptly when clarification or assistance is required. Maintain confidentiality and professionalism. Demonstrate reliability and consistent attendance. Take responsibility for the quality of completed work. Learn new systems and processes efficiently. Contribute positively to a remote and collaborative working environment.<br><br>Work Environment<br><br>This is a fully remote position. The successful candidate will work primarily from a home office or another suitable private workspace.<br><br>The role involves regular computer use, including typing, reviewing documents, working with spreadsheets, managing digital records, reading emails, and communicating through online platforms.<br><br>Candidates Should Have<br><br>A reliable computer. Stable internet access. A quiet and suitable workspace. Basic office software. The ability to communicate online during working hours. A professional approach to remote work.<br><br>Employment Details<br><br>Job Title: Data Entry Admin Clerk Work Arrangement: Fully Remote Employment Type: Full-Time Schedule: Monday to Friday Working Hours: Standard business hours Experience Level: Entry-Level to Intermediate Department: Administration and Operations Work Environment: Remote<br><br>Why Join Us?<br><br>This position provides an opportunity to develop valuable skills in data management, administration, digital record keeping, and business operations while working remotely.<br><br>The successful candidate will gain practical experience with professional databases, spreadsheets, administrative systems, document management, and remote collaboration tools. There is also potential to develop into more advanced administrative, operations, customer support, or data-management roles based on performance and experience.<br><br>Ideal Candidate<br><br>The ideal candidate is someone who is dependable, focused, organized, and highly attentive to detail.<br><br>You should enjoy structured work, take pride in producing accurate results, and be comfortable handling repetitive tasks without allowing the quality of your work to decline. You should also be able to manage your time independently and communicate clearly with team members in a remote environment.<br><br>Previous professional experience is helpful but not essential for candidates who can demonstrate strong computer skills, willingness to learn, reliability, and excellent attention to detail.<br><br>Application Instructions<br><br>To apply, submit your current CV/resume along with a brief cover letter explaining your relevant skills, administrative or data-entry experience, and interest in the position.<br><br>Applications should clearly demonstrate your ability to work accurately, manage information, use computer systems, and work independently in a remote environment.

Job Summary<br><br>We are looking for a reliable, organized, and detail-oriented Data Entry Admin Clerk to join our remote team. This position is responsible for accurately entering, updating, organizing, and maintaining information across databases, spreadsheets, digital files, and administrative systems.<br><br>The successful candidate will support day-to-day administrative operations by ensuring records are accurate, documents are properly organized, and routine data-related tasks are completed efficiently and on time.<br><br>This is an excellent opportunity for someone who enjoys administrative work, is comfortable working with computers and digital systems, and can maintain a high level of accuracy while working independently in a remote environment.<br><br>Key Responsibilities<br><br>Data Entry and Record Keeping<br><br>Enter information accurately into databases, spreadsheets, forms, and internal systems. Review source documents and verify information before and after entering data. Update existing records with new, corrected, or additional information. Identify and correct spelling errors, duplicate records, missing information, and inconsistencies. Perform routine data verification and quality-control checks. Maintain accurate and up-to-date electronic records. Organize and categorize information according to established procedures. Transfer information from emails, documents, forms, reports, and other sources into appropriate systems. Assist with data cleanup and maintenance of existing databases. Sort, filter, format, and organize spreadsheet information when required. Ensure completed records are properly saved and easily accessible. Maintain consistency in data formatting, naming conventions, and documentation.<br><br>Administrative Duties<br><br>Provide general clerical and administrative support to the wider team. Prepare, format, update, and maintain documents, reports, forms, and spreadsheets. Process routine administrative requests and correspondence. Organize electronic files and maintain an efficient digital filing system. Assist with document preparation, record tracking, and information management. Monitor incoming information and ensure it is processed promptly. Assist with preparing routine reports and summaries. Maintain accurate logs and administrative records. Support team members with data-related administrative tasks. Complete other routine clerical duties as assigned.<br><br>Email and Communication<br><br>Monitor and respond to routine administrative emails. Communicate professionally with colleagues and relevant stakeholders. Forward questions or issues requiring additional assistance to the appropriate team member. Maintain clear records of important communications when required. Participate in online meetings, training sessions, and team communications.<br><br>Data Quality and Confidentiality<br><br>Maintain a high standard of accuracy when handling company information. Double-check work before submitting or finalizing records. Protect confidential and sensitive information at all times. Follow established data-handling, privacy, and security procedures. Never share confidential information with unauthorized individuals. Report significant errors, missing information, or system problems promptly. Follow all applicable organizational policies regarding document and information management.<br><br>Remote Work Responsibilities<br><br>Complete assigned tasks independently while maintaining consistent productivity. Manage daily workload according to priorities and deadlines. Maintain regular communication with supervisors and team members. Respond to work-related messages within reasonable timeframes. Attend scheduled virtual meetings and training sessions. Maintain a professional and suitable home working environment. Ensure a stable internet connection and reliable access to required work systems. Follow remote-work and information-security procedures.<br><br>Required Qualifications<br><br>High school diploma, GED, or equivalent educational qualification. Previous experience in data entry, administration, clerical work, office support, or a related field is preferred. Basic to intermediate computer skills. Good typing ability with a strong focus on accuracy. Excellent attention to detail. Strong organizational and time-management skills. Ability to follow instructions and established procedures. Good written and verbal communication skills. Ability to work independently with minimal supervision. Ability to manage repetitive tasks while maintaining accuracy. Ability to handle confidential information responsibly. Reliable internet connection and access to a suitable computer for remote work.<br><br>Preferred Experience<br><br>Experience with any of the following is an advantage:<br><br>Microsoft Excel Microsoft Word Google Sheets Google Docs Cloud-based document management systems Customer relationship management systems Database software Inventory or record-management systems Online communication and collaboration platforms Administrative or office-management software<br><br>Formal experience with every system is not required. Training may be provided for company-specific software and procedures.<br><br>Essential Skills<br><br>Attention to Detail<br><br>You should be able to carefully review information and identify errors, missing details, duplicates, and inconsistencies.<br><br>Accuracy<br><br>You must be able to enter and maintain information correctly, particularly when working with large volumes of records.<br><br>Computer Literacy<br><br>You should be comfortable using computers, email, spreadsheets, word-processing software, online systems, and digital files.<br><br>Organization<br><br>You should be capable of keeping records, documents, tasks, and digital files organized and easy to locate.<br><br>Time Management<br><br>You should be able to prioritize assignments, manage competing tasks, and complete work within required deadlines.<br><br>Communication<br><br>You should communicate clearly and professionally through email, messaging platforms, video calls, and other workplace channels.<br><br>Reliability<br><br>You should be dependable, punctual, consistent, and capable of completing assigned responsibilities without constant supervision.<br><br>Confidentiality<br><br>You must understand the importance of protecting private, sensitive, and business-related information.<br><br>Adaptability<br><br>You should be willing to learn new software, systems, procedures, and administrative processes as business requirements change.<br><br>Daily Duties May Include<br><br>A Typical Working Day May Involve<br><br>Checking incoming emails and administrative requests. Reviewing documents for required information. Entering information into spreadsheets or databases. Updating existing customer, supplier, employee, inventory, or operational records. Checking previously entered information for accuracy. Organizing digital documents and folders. Preparing routine spreadsheets and reports. Responding to basic administrative inquiries. Following up on missing information. Communicating with team members regarding data or administrative issues. Completing assigned clerical tasks and maintaining accurate records.<br><br>Performance Expectations<br><br>The Successful Candidate Will Be Expected To<br><br>Maintain consistently high data-entry accuracy. Complete assigned tasks within established deadlines. Follow instructions and administrative procedures carefully. Keep records organized and up to date. Communicate promptly when clarification or assistance is required. Maintain confidentiality and professionalism. Demonstrate reliability and consistent attendance. Take responsibility for the quality of completed work. Learn new systems and processes efficiently. Contribute positively to a remote and collaborative working environment.<br><br>Work Environment<br><br>This is a fully remote position. The successful candidate will work primarily from a home office or another suitable private workspace.<br><br>The role involves regular computer use, including typing, reviewing documents, working with spreadsheets, managing digital records, reading emails, and communicating through online platforms.<br><br>Candidates Should Have<br><br>A reliable computer. Stable internet access. A quiet and suitable workspace. Basic office software. The ability to communicate online during working hours. A professional approach to remote work.<br><br>Employment Details<br><br>Job Title: Data Entry Admin Clerk Work Arrangement: Fully Remote Employment Type: Full-Time Schedule: Monday to Friday Working Hours: Standard business hours Experience Level: Entry-Level to Intermediate Department: Administration and Operations Work Environment: Remote<br><br>Why Join Us?<br><br>This position provides an opportunity to develop valuable skills in data management, administration, digital record keeping, and business operations while working remotely.<br><br>The successful candidate will gain practical experience with professional databases, spreadsheets, administrative systems, document management, and remote collaboration tools. There is also potential to develop into more advanced administrative, operations, customer support, or data-management roles based on performance and experience.<br><br>Ideal Candidate<br><br>The ideal candidate is someone who is dependable, focused, organized, and highly attentive to detail.<br><br>You should enjoy structured work, take pride in producing accurate results, and be comfortable handling repetitive tasks without allowing the quality of your work to decline. You should also be able to manage your time independently and communicate clearly with team members in a remote environment.<br><br>Previous professional experience is helpful but not essential for candidates who can demonstrate strong computer skills, willingness to learn, reliability, and excellent attention to detail.<br><br>Application Instructions<br><br>To apply, submit your current CV/resume along with a brief cover letter explaining your relevant skills, administrative or data-entry experience, and interest in the position.<br><br>Applications should clearly demonstrate your ability to work accurately, manage information, use computer systems, and work independently in a remote environment.

Job Summary<br><br>We are looking for a reliable, organized, and detail-oriented Data Entry Admin Clerk to join our remote team. This position is responsible for accurately entering, updating, organizing, and maintaining information across databases, spreadsheets, digital files, and administrative systems.<br><br>The successful candidate will support day-to-day administrative operations by ensuring records are accurate, documents are properly organized, and routine data-related tasks are completed efficiently and on time.<br><br>This is an excellent opportunity for someone who enjoys administrative work, is comfortable working with computers and digital systems, and can maintain a high level of accuracy while working independently in a remote environment.<br><br>Key Responsibilities<br><br>Data Entry and Record Keeping<br><br>Enter information accurately into databases, spreadsheets, forms, and internal systems. Review source documents and verify information before and after entering data. Update existing records with new, corrected, or additional information. Identify and correct spelling errors, duplicate records, missing information, and inconsistencies. Perform routine data verification and quality-control checks. Maintain accurate and up-to-date electronic records. Organize and categorize information according to established procedures. Transfer information from emails, documents, forms, reports, and other sources into appropriate systems. Assist with data cleanup and maintenance of existing databases. Sort, filter, format, and organize spreadsheet information when required. Ensure completed records are properly saved and easily accessible. Maintain consistency in data formatting, naming conventions, and documentation.<br><br>Administrative Duties<br><br>Provide general clerical and administrative support to the wider team. Prepare, format, update, and maintain documents, reports, forms, and spreadsheets. Process routine administrative requests and correspondence. Organize electronic files and maintain an efficient digital filing system. Assist with document preparation, record tracking, and information management. Monitor incoming information and ensure it is processed promptly. Assist with preparing routine reports and summaries. Maintain accurate logs and administrative records. Support team members with data-related administrative tasks. Complete other routine clerical duties as assigned.<br><br>Email and Communication<br><br>Monitor and respond to routine administrative emails. Communicate professionally with colleagues and relevant stakeholders. Forward questions or issues requiring additional assistance to the appropriate team member. Maintain clear records of important communications when required. Participate in online meetings, training sessions, and team communications.<br><br>Data Quality and Confidentiality<br><br>Maintain a high standard of accuracy when handling company information. Double-check work before submitting or finalizing records. Protect confidential and sensitive information at all times. Follow established data-handling, privacy, and security procedures. Never share confidential information with unauthorized individuals. Report significant errors, missing information, or system problems promptly. Follow all applicable organizational policies regarding document and information management.<br><br>Remote Work Responsibilities<br><br>Complete assigned tasks independently while maintaining consistent productivity. Manage daily workload according to priorities and deadlines. Maintain regular communication with supervisors and team members. Respond to work-related messages within reasonable timeframes. Attend scheduled virtual meetings and training sessions. Maintain a professional and suitable home working environment. Ensure a stable internet connection and reliable access to required work systems. Follow remote-work and information-security procedures.<br><br>Required Qualifications<br><br>High school diploma, GED, or equivalent educational qualification. Previous experience in data entry, administration, clerical work, office support, or a related field is preferred. Basic to intermediate computer skills. Good typing ability with a strong focus on accuracy. Excellent attention to detail. Strong organizational and time-management skills. Ability to follow instructions and established procedures. Good written and verbal communication skills. Ability to work independently with minimal supervision. Ability to manage repetitive tasks while maintaining accuracy. Ability to handle confidential information responsibly. Reliable internet connection and access to a suitable computer for remote work.<br><br>Preferred Experience<br><br>Experience with any of the following is an advantage:<br><br>Microsoft Excel Microsoft Word Google Sheets Google Docs Cloud-based document management systems Customer relationship management systems Database software Inventory or record-management systems Online communication and collaboration platforms Administrative or office-management software<br><br>Formal experience with every system is not required. Training may be provided for company-specific software and procedures.<br><br>Essential Skills<br><br>Attention to Detail<br><br>You should be able to carefully review information and identify errors, missing details, duplicates, and inconsistencies.<br><br>Accuracy<br><br>You must be able to enter and maintain information correctly, particularly when working with large volumes of records.<br><br>Computer Literacy<br><br>You should be comfortable using computers, email, spreadsheets, word-processing software, online systems, and digital files.<br><br>Organization<br><br>You should be capable of keeping records, documents, tasks, and digital files organized and easy to locate.<br><br>Time Management<br><br>You should be able to prioritize assignments, manage competing tasks, and complete work within required deadlines.<br><br>Communication<br><br>You should communicate clearly and professionally through email, messaging platforms, video calls, and other workplace channels.<br><br>Reliability<br><br>You should be dependable, punctual, consistent, and capable of completing assigned responsibilities without constant supervision.<br><br>Confidentiality<br><br>You must understand the importance of protecting private, sensitive, and business-related information.<br><br>Adaptability<br><br>You should be willing to learn new software, systems, procedures, and administrative processes as business requirements change.<br><br>Daily Duties May Include<br><br>A Typical Working Day May Involve<br><br>Checking incoming emails and administrative requests. Reviewing documents for required information. Entering information into spreadsheets or databases. Updating existing customer, supplier, employee, inventory, or operational records. Checking previously entered information for accuracy. Organizing digital documents and folders. Preparing routine spreadsheets and reports. Responding to basic administrative inquiries. Following up on missing information. Communicating with team members regarding data or administrative issues. Completing assigned clerical tasks and maintaining accurate records.<br><br>Performance Expectations<br><br>The Successful Candidate Will Be Expected To<br><br>Maintain consistently high data-entry accuracy. Complete assigned tasks within established deadlines. Follow instructions and administrative procedures carefully. Keep records organized and up to date. Communicate promptly when clarification or assistance is required. Maintain confidentiality and professionalism. Demonstrate reliability and consistent attendance. Take responsibility for the quality of completed work. Learn new systems and processes efficiently. Contribute positively to a remote and collaborative working environment.<br><br>Work Environment<br><br>This is a fully remote position. The successful candidate will work primarily from a home office or another suitable private workspace.<br><br>The role involves regular computer use, including typing, reviewing documents, working with spreadsheets, managing digital records, reading emails, and communicating through online platforms.<br><br>Candidates Should Have<br><br>A reliable computer. Stable internet access. A quiet and suitable workspace. Basic office software. The ability to communicate online during working hours. A professional approach to remote work.<br><br>Employment Details<br><br>Job Title: Data Entry Admin Clerk Work Arrangement: Fully Remote Employment Type: Full-Time Schedule: Monday to Friday Working Hours: Standard business hours Experience Level: Entry-Level to Intermediate Department: Administration and Operations Work Environment: Remote<br><br>Why Join Us?<br><br>This position provides an opportunity to develop valuable skills in data management, administration, digital record keeping, and business operations while working remotely.<br><br>The successful candidate will gain practical experience with professional databases, spreadsheets, administrative systems, document management, and remote collaboration tools. There is also potential to develop into more advanced administrative, operations, customer support, or data-management roles based on performance and experience.<br><br>Ideal Candidate<br><br>The ideal candidate is someone who is dependable, focused, organized, and highly attentive to detail.<br><br>You should enjoy structured work, take pride in producing accurate results, and be comfortable handling repetitive tasks without allowing the quality of your work to decline. You should also be able to manage your time independently and communicate clearly with team members in a remote environment.<br><br>Previous professional experience is helpful but not essential for candidates who can demonstrate strong computer skills, willingness to learn, reliability, and excellent attention to detail.<br><br>Application Instructions<br><br>To apply, submit your current CV/resume along with a brief cover letter explaining your relevant skills, administrative or data-entry experience, and interest in the position.<br><br>Applications should clearly demonstrate your ability to work accurately, manage information, use computer systems, and work independently in a remote environment.

Job Summary<br><br>We are looking for a reliable, organized, and detail-oriented Data Entry Admin Clerk to join our remote team. This position is responsible for accurately entering, updating, organizing, and maintaining information across databases, spreadsheets, digital files, and administrative systems.<br><br>The successful candidate will support day-to-day administrative operations by ensuring records are accurate, documents are properly organized, and routine data-related tasks are completed efficiently and on time.<br><br>This is an excellent opportunity for someone who enjoys administrative work, is comfortable working with computers and digital systems, and can maintain a high level of accuracy while working independently in a remote environment.<br><br>Key Responsibilities<br><br>Data Entry and Record Keeping<br><br>Enter information accurately into databases, spreadsheets, forms, and internal systems. Review source documents and verify information before and after entering data. Update existing records with new, corrected, or additional information. Identify and correct spelling errors, duplicate records, missing information, and inconsistencies. Perform routine data verification and quality-control checks. Maintain accurate and up-to-date electronic records. Organize and categorize information according to established procedures. Transfer information from emails, documents, forms, reports, and other sources into appropriate systems. Assist with data cleanup and maintenance of existing databases. Sort, filter, format, and organize spreadsheet information when required. Ensure completed records are properly saved and easily accessible. Maintain consistency in data formatting, naming conventions, and documentation.<br><br>Administrative Duties<br><br>Provide general clerical and administrative support to the wider team. Prepare, format, update, and maintain documents, reports, forms, and spreadsheets. Process routine administrative requests and correspondence. Organize electronic files and maintain an efficient digital filing system. Assist with document preparation, record tracking, and information management. Monitor incoming information and ensure it is processed promptly. Assist with preparing routine reports and summaries. Maintain accurate logs and administrative records. Support team members with data-related administrative tasks. Complete other routine clerical duties as assigned.<br><br>Email and Communication<br><br>Monitor and respond to routine administrative emails. Communicate professionally with colleagues and relevant stakeholders. Forward questions or issues requiring additional assistance to the appropriate team member. Maintain clear records of important communications when required. Participate in online meetings, training sessions, and team communications.<br><br>Data Quality and Confidentiality<br><br>Maintain a high standard of accuracy when handling company information. Double-check work before submitting or finalizing records. Protect confidential and sensitive information at all times. Follow established data-handling, privacy, and security procedures. Never share confidential information with unauthorized individuals. Report significant errors, missing information, or system problems promptly. Follow all applicable organizational policies regarding document and information management.<br><br>Remote Work Responsibilities<br><br>Complete assigned tasks independently while maintaining consistent productivity. Manage daily workload according to priorities and deadlines. Maintain regular communication with supervisors and team members. Respond to work-related messages within reasonable timeframes. Attend scheduled virtual meetings and training sessions. Maintain a professional and suitable home working environment. Ensure a stable internet connection and reliable access to required work systems. Follow remote-work and information-security procedures.<br><br>Required Qualifications<br><br>High school diploma, GED, or equivalent educational qualification. Previous experience in data entry, administration, clerical work, office support, or a related field is preferred. Basic to intermediate computer skills. Good typing ability with a strong focus on accuracy. Excellent attention to detail. Strong organizational and time-management skills. Ability to follow instructions and established procedures. Good written and verbal communication skills. Ability to work independently with minimal supervision. Ability to manage repetitive tasks while maintaining accuracy. Ability to handle confidential information responsibly. Reliable internet connection and access to a suitable computer for remote work.<br><br>Preferred Experience<br><br>Experience with any of the following is an advantage:<br><br>Microsoft Excel Microsoft Word Google Sheets Google Docs Cloud-based document management systems Customer relationship management systems Database software Inventory or record-management systems Online communication and collaboration platforms Administrative or office-management software<br><br>Formal experience with every system is not required. Training may be provided for company-specific software and procedures.<br><br>Essential Skills<br><br>Attention to Detail<br><br>You should be able to carefully review information and identify errors, missing details, duplicates, and inconsistencies.<br><br>Accuracy<br><br>You must be able to enter and maintain information correctly, particularly when working with large volumes of records.<br><br>Computer Literacy<br><br>You should be comfortable using computers, email, spreadsheets, word-processing software, online systems, and digital files.<br><br>Organization<br><br>You should be capable of keeping records, documents, tasks, and digital files organized and easy to locate.<br><br>Time Management<br><br>You should be able to prioritize assignments, manage competing tasks, and complete work within required deadlines.<br><br>Communication<br><br>You should communicate clearly and professionally through email, messaging platforms, video calls, and other workplace channels.<br><br>Reliability<br><br>You should be dependable, punctual, consistent, and capable of completing assigned responsibilities without constant supervision.<br><br>Confidentiality<br><br>You must understand the importance of protecting private, sensitive, and business-related information.<br><br>Adaptability<br><br>You should be willing to learn new software, systems, procedures, and administrative processes as business requirements change.<br><br>Daily Duties May Include<br><br>A Typical Working Day May Involve<br><br>Checking incoming emails and administrative requests. Reviewing documents for required information. Entering information into spreadsheets or databases. Updating existing customer, supplier, employee, inventory, or operational records. Checking previously entered information for accuracy. Organizing digital documents and folders. Preparing routine spreadsheets and reports. Responding to basic administrative inquiries. Following up on missing information. Communicating with team members regarding data or administrative issues. Completing assigned clerical tasks and maintaining accurate records.<br><br>Performance Expectations<br><br>The Successful Candidate Will Be Expected To<br><br>Maintain consistently high data-entry accuracy. Complete assigned tasks within established deadlines. Follow instructions and administrative procedures carefully. Keep records organized and up to date. Communicate promptly when clarification or assistance is required. Maintain confidentiality and professionalism. Demonstrate reliability and consistent attendance. Take responsibility for the quality of completed work. Learn new systems and processes efficiently. Contribute positively to a remote and collaborative working environment.<br><br>Work Environment<br><br>This is a fully remote position. The successful candidate will work primarily from a home office or another suitable private workspace.<br><br>The role involves regular computer use, including typing, reviewing documents, working with spreadsheets, managing digital records, reading emails, and communicating through online platforms.<br><br>Candidates Should Have<br><br>A reliable computer. Stable internet access. A quiet and suitable workspace. Basic office software. The ability to communicate online during working hours. A professional approach to remote work.<br><br>Employment Details<br><br>Job Title: Data Entry Admin Clerk Work Arrangement: Fully Remote Employment Type: Full-Time Schedule: Monday to Friday Working Hours: Standard business hours Experience Level: Entry-Level to Intermediate Department: Administration and Operations Work Environment: Remote<br><br>Why Join Us?<br><br>This position provides an opportunity to develop valuable skills in data management, administration, digital record keeping, and business operations while working remotely.<br><br>The successful candidate will gain practical experience with professional databases, spreadsheets, administrative systems, document management, and remote collaboration tools. There is also potential to develop into more advanced administrative, operations, customer support, or data-management roles based on performance and experience.<br><br>Ideal Candidate<br><br>The ideal candidate is someone who is dependable, focused, organized, and highly attentive to detail.<br><br>You should enjoy structured work, take pride in producing accurate results, and be comfortable handling repetitive tasks without allowing the quality of your work to decline. You should also be able to manage your time independently and communicate clearly with team members in a remote environment.<br><br>Previous professional experience is helpful but not essential for candidates who can demonstrate strong computer skills, willingness to learn, reliability, and excellent attention to detail.<br><br>Application Instructions<br><br>To apply, submit your current CV/resume along with a brief cover letter explaining your relevant skills, administrative or data-entry experience, and interest in the position.<br><br>Applications should clearly demonstrate your ability to work accurately, manage information, use computer systems, and work independently in a remote environment.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>Required:<br>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.<br>Preferred:<br>• 4 year college degree.<br>• Demonstrated skills in supervising a team.<br>• Lodging sales experience.<br>• Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.&nbsp;<br>CORE WORK ACTIVITIES<br>Managing Sales Activities<br>• Manages the development of a strategic account plan for the demand generators in the market.<br>• Manages the property's reactive and proactive sales efforts.<br>• Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.<br>• Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.<br>• Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.<br>• Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.<br>• Attends sales strategy meetings to provide input on weekly and overall sales strategy.<br>• Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.<br>• Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.<br>• Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.<br>• Serves as the sales contact for customers; serves as the customer advocate.<br>• Serves as hotel authority on sales processes and sales contracts.<br>• Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.<br>• Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.<br>• Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.<br>• Supports the General Manager by coordinating crisis communications.<br>• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.<br>• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br>• Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).<br>• Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.<br>• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.<br>• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.<br>• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.<br>• Interfaces with regional marketing communications for regional and national promotions pull through.<br>• Performs other duties, as assigned, to meet business needs.<br>Building Successful Relationships<br>• Develops strong partnerships with local organizations to further increase brand/product awareness.<br>• Develops and manages internal key stakeholder relationships.<br>• Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.<br>• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.<br>• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.<br>• Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.<br>Leadership<br>• Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.<br>• Develops sales goals and strategies and verifies alignment with the brand business strategy.<br>• Executes the sales strategy in order to meet individual booking goals for both self and staff.<br>• Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.<br>• Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.<br>• Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.<br>• Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.<br>• Creates effective structures, processes, jobs and performance management systems are in place.<br>• Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.<br>• Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.<br>• Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.<br>• Supports tools and training resources to educate sales associates on winning catering solutions.<br>• Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales &amp; marketing talent; works with HR to anticipate future talent needs based on business growth plans.<br>• Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.<br>• Transfers functional knowledge and develops group sales skills of other discipline managers.<br>• Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.<br>• Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.<br>• Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Medical Science Liaison – Vaccine &amp; Immune Therapy</b></p><br><p><br><b>ABOUT ASTRAZENECA</b></p><br><p>AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies.</p><br><p><b><i>SITE DESCRIPTION</i></b>&nbsp;</p><br><p><b><i>AstraZeneca is experiencing a significant transformation in the Kingdom of Saudi Arabia, driven by a commitment to advancing healthcare, innovation, and sustainable growth. Building on our global legacy, AZ KSA is rapidly evolving its operations to better serve patients, collaborate with healthcare stakeholders, and contribute to the ambitious goals outlined in the Saudi Vision 2030. We are investing in talent, digital solutions, and new ways of working; all designed to enhance our impact on patient outcomes and reinforce our leadership in therapeutic areas. This dynamic environment calls for visionary, agile professionals who thrive in change and are motivated to help shape the future of healthcare in KSA. &nbsp;</i></b></p><br><p><b>ROLE SUMMARY </b></p><br><p>Medical Science Liaison (MSL) possesses extensive scientific expertise in respective therapeutic area and engages in scientific discussions and presentations with KEEs about the disease area, and clinical data in a non-promotional context.</p><br><p>This role is accountable for generating actionable insights from KEEs and communicating these to the brand team to shape the Medical and Brand strategy.</p><br><p>This role is responsible for a highly strategic product and disease area that involves working extensively with external stakeholders to forge strong relations and foster scientific and strategic partnerships within major hospitals and institutions/ authorities in their assigned territory and non-traditional stakeholders (E.g. policy and decision makers, payer groups, government, researchers, and others to help bridge the gaps and provide health system solutions.&nbsp;</p><br><p>This is a <b>field-based Medical Affairs role</b> requiring travel across assigned territories in Saudi Arabia to engage with healthcare professionals, external experts, institutions, and vaccination-related stakeholders.</p><br><p><b>What you’ll do</b></p><br><p><b>Build, enhance, maintain advocacy of Key External Experts (KEEs) </b></p><br><ul><li>Identify, prioritize, and expand KEEs to include non-traditional stakeholders (E.g. policy and decision makers, payer groups, government, researchers, and others) based on scientific/clinical expertise and practice change influence within a specific hospital and institution/ authorities, and engage in robust scientific discussions and medical advancements in a balanced, objective, and accurate way.</li><li>Identify, and prioritize accounts based on patient care pathway and map the multidisciplinary team and maturity.</li><li>Provide AZ with an understanding of the local medical community, clinical practice trends, HCP insight and real or perceived gaps in current scientific knowledge, patient journey, and disease management.</li><li>Foster scientific partnerships with KEEs to help advance disease understanding and to achieve evidence-based changes in medical practice that are consistent with Medical Affairs strategy &amp; objectives, such as:<p>Interact in the field with the medical community in the context of various medical projects such as clinical trials, Non-Interventional Studies, Investigator Sponsored Studies (ISSs), scientific exchange.</p><br><p>&nbsp;Identify potential speakers and train speakers as appropriate for local events.</p><br><p>Provide recommendations for advisory board / round table discussion participants and serve as faculty/facilitators for advisory board meetings.</p><br><p>Present scientific data to HCPs in both group (Medically led meetings) and one on one setting.</p><br><p>Facilitate continuing medical education events for HCPs.</p><br><p>Support evidence generation in the region aligned with the medical strategy of disease area and product.</p><br></li></ul><p><b>Build and implement scientific programs to address unmet medical needs in priority disease area(s) </b></p><br><ul><li>Collect and share actionable insights that enhance the value and appropriate use of AZ products and disease management to internal stakeholders.</li><li>Engage in strategic planning meetings and medical-scientific presentations with medication access stakeholders, institutional decision makers and other external stakeholders to drive better clinical decisions and enhance medication accessibility within the assigned hospital or institution.&nbsp; These discussions are scientific in nature and must be clearly separated from promotional and/ or other business discussions.</li><li>Organize and facilitate scientific events on healthcare institutions and their multi-disciplinary teams related to the therapeutic area to ensure holistic approach to patient care within their hospital and institution.</li><li>Embed a comprehensive healthcare system and patient experience understanding in prioritized hospitals and institutions to transform care and improve patient outcomes.</li></ul><p><b>Act as scientific expert in priority disease area for internal stakeholders.</b></p><br><ul><li>Demonstrate expertise and knowledge of AZ products, emerging therapies, competitors, patient and treatment trends, clinical trials, and scientific activities within the disease area and continuously updates this expertise and knowledge.</li><li>Provide the AZ internal stakeholders with an understanding of the local medical community, clinical practice, trends and real or perceived gaps in current scientific knowledge and medical treatment options/ guidelines through periodic therapeutic area and product trainings.</li><li>Provide scientific support at AZ sponsored educational events.</li><li>Plan and execute regional medical activities during the product launch processes.</li></ul><p><b>Medical Information</b></p><br><ul><li>Respond to unsolicited requests for information about unapproved AZ products or unapproved uses of approved products, presenting such information in an objective, well balanced, substantiated manner that is scientific in tone and content, free of promotional messages, truthful, and is not misleading.</li><li>Demonstrate appropriate response and documents the provision of accurate, scientific data in response to unsolicited scientific questions posed by healthcare providers with Company Policies, and applicable laws, regulations, and ethical standards.</li></ul><p><b><u>Only Applications in KSA will be considered.</u></b></p><br><p><b>Essential for the role</b></p><br><ul><li>Minimum 2 years of experience in the pharmaceutical industry</li><li>Experience with the healthcare environment and related dynamics in Saudi Arabia is necessary.</li><li>Experience with the healthcare environment, including opinion leaders, the medical community, and related dynamics in Saudi Arabia, is must.</li><li>An established track record of driving clinical practice shaping and impactful stakeholder mobilization.</li><li>Bachelor’s degree in medicine, Pharmacy, Pharmacology, or degree in biomedical sciences</li><li>A postgraduate degree would be an advantage.</li><li>Demonstrated agility to learn, acquire scientific narratives, and manage ambiguity.</li><li>Demonstrated expertise in efficiently communicating scientific data at a peer level with HCPs.</li><li>Ability to work in matrix multicultural organizations and collaborate effectively with the Cross-functional team.</li><li>Advanced communication skills, both oral and written, necessary to deliver comprehensive presentations and facilitate discussions with small/large groups of healthcare providers and internal stakeholders (in English)</li><li>Excellent problem-solving ability in addition to solid negotiation skills.</li><li>Ability to demonstrate good business judgment.</li><li>High sense of urgency and commitment to excellence in achieving objectives.</li><li>Excellent planning and organizational skills to demonstrate leadership and ability to work in a self-directed manner.</li><li>Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, etc.)</li></ul><p><b>Desirable for the role</b></p><br><ul><li>Experience in immunology therapy area, including stakeholder engagement and disease-area strategy.</li><li>Demonstrated business acumen and track record of end -to-end project management.</li><li>Full understanding of the medical role in driving innovative value strategies and supporting patient access to evidence-based treatment is an advance.</li><li>Established track record of basic or clinical research.</li></ul><p><b>Why AstraZeneca?</b></p><br><p>At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients, and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth, and development. We’re on an exciting journey to pioneer the future of healthcare.</p><br><p><br><b>So, what’s next? </b></p><br><ul><li>Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you.</li><li>Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available, and we hope it’s yours.</li></ul><p><b>Where can I find out more?</b></p><br><p>Our Social Media, Follow AstraZeneca on LinkedIn</p><br><p>Follow AstraZeneca on Facebook</p><br><p>Follow AstraZeneca on Instagram &nbsp;</p><br><p><b>Date Posted</b></p><br>08-Jul-2026<p><b>Closing Date</b></p><br>17-Jul-2026<p>AstraZeneca embraces diversity and equality of opportunity. &nbsp;We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. &nbsp;We believe that the more inclusive we are, the better our work will be. &nbsp;We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. &nbsp;We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong></p><br> <p>The primary role of United Nations Development Programme (UNDP) is to support country-led efforts to achieve the Sustainable Development Goals (SDGs). The work of UNDP in 170 countries around the world is anchored in diverse and effective partnerships, which are vital to our two critical roles at country level: (a) as an integrator across policy, programmatic and organizational silos; and (b) as an operational backbone for the United Nations and other partners.</p><br> <p>Saudi Arabia is witnessing economic prosperity and progress in all domains of socio-economic development which produced tangible improvement in all human development indicators such as standard of living, health and education services, environmental conditions as well as potentials of comprehensive development. In April 2016, the Government of Saudi Arabia announced its Saudi Vision 2030 – an ambitious long-term development programme.</p><br> <p>Saudi Vision 2030 represents an ambitious blueprint with long-term goals and expectations. It is expressed in three themes of a vibrant society: a thriving economy and an ambitious nation. A review of the three themes and their underlying issues of national concern reveal a holistic approach to development that encompasses the three dimensions of sustainable development: the social, the economic and the environment.</p><br> <p>The partnership between UNDP and Saudi Arabia is covering vital sectors and areas which contributes to address the needs of Saudi society, including enhancement of the local capacity of different government institutions and support to policy making and reporting. A wide set of under the scope of technical assistance is provided to assist the KSA departments in their reform processes.</p><br> <p>To support these activities, UNDP will provide technical advisory support to the KSA through the UNDP Country Office (CO) in Riyadh as well as provide support for overall project management activities. The Programme Associate is expected to provide technical expertise in overall project oversight, including project planning and coordination, monitoring and reporting.</p><br> <p>Under the guidance and direct supervision of the ARR and/or Programme Analyst, the Programme Associate provides leadership in execution of services in the CO Programme Unit and supports the design, planning and management of the country programme. The Programme Associate promotes a client-oriented approach consistent with UNDP rules and regulations.</p><br> <p>The Programme Associate may supervise and lead the support staff of the Programme Unit. The Programme Associate works in close collaboration with the Operations, Programme and project teams in the CO, UNDP staff in HQs and Regional Hubs, UN Agencies, government partners, and internal specialists to exchange information and resolve programme/complex finance-related issues.</p><br> <p>UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.</p><br> <p><strong>Duties and Responsibilities</strong></p><br> <p>1<strong>.) Ensure effective management and implementation of programme strategies and policies and adapt processes and procedures:</strong></p><br> <ul> <li>Operationalize corporate policies and CPD commitments: Coordinate the roll‑out of updated procedures in the CO, ensure work plans, IRRF indicators and UNSDCF/CPD &nbsp;linkages are reflected in Quantum, and keep unit checklists/templates current with policy changes.</li> <li>Strengthen process efficiency and compliance: Maintain and improve programme implementation workflows (e.g., partner agreements, risk registers, gender and safeguards screens), track adherence to SOPs, and recommend practical adjustments to close gaps identified during reviews or audits.</li> <li>Enable informed programme decision‑making: Compile evidence, analytics and lessons learned to inform portfolio adaptations; prepare guidance notes and briefings for project teams and management on policy updates and their implications for delivery.</li> </ul> <p><strong>2.) Provide effective support to management of the Country Office programme:</strong></p><br> <ul> <li>Support formulation of programme and projects, work plans, initiation of a project, entering project into ERP, and preparation of required budget revisions.</li> <li>Provide day-to-day guidance to implementing partners on implementation of projects, and track use of financial resources.Contribute to managing digital technology solutions in programme implementation towards scalability and sustainability in line with UNDP’s digital standards.</li> <li>Contribute to the effective management of data in programme implementation, across the data lifecycle.&nbsp; Follow up on programme and project performance indicators/ success criteria, targets and milestones, and preparation of reports. Implement corporate results-based management mechanisms and tools.&nbsp;</li> <li>Identify programme related bottlenecks and propose solutions.</li> <li>Make preparations for external and internal programme / project audits, and support implementation of audit recommendations.</li> <li>Provide support to the Programme unit by maintaining internal expenditure system and performing quality assurance review of financial reports and payments that includes following up with other units and taking timely corrective actions.&nbsp;</li> </ul> <p><strong>3.)&nbsp; Support implementation of Country Office partnerships and resource mobilization strategies:</strong></p><br> <ul> <li>Develop and maintain strategic partnership intelligence: Collect and analyze information on potential partners in the private sector, academia, and non-profit organizations; prepare profiles and maintain a dynamic partnership database to support engagement planning and outreach.</li> <li>Facilitate private sector engagement for co-financing and innovation: Coordinate with programme teams to identify opportunities for joint initiatives with Saudi corporations and business associations; draft concept notes and organize partnership dialogues to leverage corporate social responsibility (CSR) and sustainability agendas.</li> <li>Strengthen collaboration with academia and civil society: Map universities, research centers, and non-profit entities aligned with UNDP priorities; support the design of knowledge-sharing platforms and partnership agreements to advance SDG-focused projects and policy research.</li> </ul> <p><strong>4.) Facilitate knowledge building and knowledge sharing in the Country Office:</strong></p><br> <p>In assigned programme areas:</p><br> <ul> <li>Organize and deliver programme related training for relevant programme and operations personnel.</li> <li>Compile lessons learned and best practices.</li> </ul> <p>Provide sound contributions and support to knowledge networks, communities of practice, and digital knowledge platforms.</p><br> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.</p><br> <p><strong>Supervisory/Managerial Responsibilities: May supervise Programme and/or Project Assistant/s within the team.</strong></p><br> <p><strong>Competencies</strong></p><br> <p><i><strong>Core:</strong></i></p><br> <strong>Achieve Results</strong> LEVEL 2:&nbsp; Scale up solutions and simplifies processes, balances speed and accuracy in doing work <br> <strong>Think Innovatively</strong> LEVEL 2:&nbsp; Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking&nbsp; <br> <strong>Learn Continuously</strong> LEVEL 2:&nbsp; Go outside comfort zone, learn from others and support their learning <br> <strong>Adapt with Agility&nbsp;</strong> LEVEL 2: Adapt processes/approaches to new situations, involve others in change process <br> <strong>Act with Determination&nbsp;</strong> LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously <br> <strong>Engage and Partner</strong> LEVEL 2:&nbsp; Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships <br> <strong>Enable Diversity and Inclusion</strong> LEVEL 2:&nbsp; Facilitate conversations to bridge differences, considers in decision making <br> <p><i><strong>Cross-Functional &amp; Technical competencies&nbsp;:</strong></i></p><br> <i><strong>Thematic Area</strong></i> <i><strong>Name</strong></i> <i><strong>Definition</strong></i> <br> <i><strong>Business Management</strong></i> Customer Satisfaction/Client Management <ul> <li>Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs.&nbsp;</li> <li>Provide inputs to the development of customer service strategy.</li> <li>Look for ways to add value beyond clients' immediate requests.&nbsp;</li> <li>Ability to anticipate client's upcoming needs and concerns.</li> </ul> <br> <i><strong>Business Management</strong></i> Project Management <ul> <li>Ability to plan, organize, prioritize and control resources, procedures and protocols&nbsp;to achieve specific goals</li> </ul> <br> <i><strong>Business Management</strong></i> Risk Management <ul> <li>Ability to identify and organize action around mitigating and proactively managing risks</li> </ul> <br> <p><i><strong>Business Management</strong></i></p><br> Results-based Management <ul> <li>Ability to manage programmes and projects with a focus on improved performance and demonstrable results.</li> </ul> <br> <i><strong>Business Development</strong></i> Knowledge Generation <ul> <li>Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need.</li> </ul> <br> <i><strong>Procurement</strong></i> <p>Contract Management</p><br> <ul> <li>Knowledge of contract management concepts, principles and methods, and ability to apply this to strategic and/or practical situations.</li> </ul> <br> <i><strong>Finance</strong></i> <p>Budget Management &nbsp;</p><br> <ul> <li>Ability to support budgetary aspects of work planning process, drawing and management of team budgets.</li> </ul> <br> <p><strong>Required Skills and Experience</strong></p><br> <i><strong>Education</strong></i> <br> <ul> <li>Secondary education is required&nbsp;</li> <li>A university degree in Business Administration, Public Administration, Economics, Political Sciences, Social Sciences, or related field will be given due consideration, but it is not a requirement.</li> </ul> <br> <i><strong>&nbsp;Experience, Knowledge, and Skills</strong></i> <br> <ul> <li>Minimum of 7 years (with high school diploma) or 4 years (with bachelor’s degree) of relevant progressively responsible administrative/management or programme experience is required at the national and/or international level. Experience in thematic area is desirable.&nbsp;</li> <li>Experience in the use of computers, office software packages (MS Word, Excel, etc.), database packages, and web-based management systems such as ERP.</li> <li>experience and knowledge of project cycle management in the public or private sector or international organizations is desirable&nbsp;</li> <li>Work experience with the UN and international organizations is desirable&nbsp;</li> <li>Demonstrated experience in facilitating knowledge and capacity-building, as well as promoting knowledge sharing and advocacy, is desirable.</li> <li>Experience in analysis, research and interpretation of economic and statistical datais desirable</li> </ul> <br> <i><strong>Language Requirements</strong></i> <br> <ul> <li>Fluency in Arabic and English is required</li> </ul> <br> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><strong>Probation</strong></p><br> <p>For all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br> <p>#LI-DNI</p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Overview</b><br><p>Oversees team on proactively acting as an advocate for and the voice of the customer/partner leveraging relevant insights. Supports and coaches team on innovating methods for proactively identifying and/or translating customer/partner problems into solutions. Mobilizes resources within the customer success unit (CSU) and across Microsoft to solve issues. Oversees team on anticipating, identifying, escalating, and mitigating blockers using appropriate tools. Holds team accountable for delivering solutions in line with company methodologies to prepare highly complex and/or impactful customers for operational readiness and achievement of their business goals and targets. Drives team on proactively identifying, anticipating, and setting the foundation with the customer/partner for new cross-solution opportunities for Consumption, Usage &amp; Unified expansion at scale. Holds team accountable for driving operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Leads team on leveraging market insights and demand signals to partner with leadership in identifying relevant areas. Leads team on leading the direction that internal virtual team members and stakeholders take. Leads team on proactively identifying and anticipating gaps that drive changes and improvements to scale across customers. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.</p><br><br><br><b>Responsibilities</b><br>Business Impact<br>Holds team accountable for driving operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Drives team on orchestrating, collaborating, and influencing across Microsoft and customer/partner teams and leadership through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction. Holds team accountable for anticipating and managing business and technical risks, adapting methodology and applying governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. Oversees continuous prioritization among competing demands in their work and identify where impact occurs with customers, ensuring alignment with business priorities and goals.<br><br>Drives team on proactively identifying, anticipating, and setting the foundation with the customer/partner for new cross-solution opportunities for Consumption, Usage &amp; Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Defines the need for change management to ensure team members develop thorough understanding of customer's business and operations to advise on potential solutions. Drives team on acting as a role model for strategically consulting with, actively listening to and respectfully challenging customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements. Oversees team on driving the identification, anticipation, and evaluation of industry trends (e.g., customer industry verticals, information technology [IT] industry), gathering of customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and mapping of both existing and novel architecture and digital transformation solutions to customer/partner business outcomes. Holds teams accountable for capturing opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities.<br><br>Holds team accountable for delivering solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare highly complex and/or impactful customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Oversees team on guiding highly complex and/or impactful customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Provides expert guidance across teams on articulating the value of Unified and supports sellers, leading direct-to-customer engagements, and partnering with account teams to build consumption plans aligned with appropriate services. Holds teams accountable for providing feedback to Unified Delivery Team on VBDs to refine and further develop content.<br><br>Oversees team on anticipating, identifying, escalating, and mitigating blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption for highly complex and/or impactful customers/scenarios. Holds team accountable for proactively applying expert business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and to quickly resolve identified constraints and blockers expected to have the most impact, leveraging scalable and/or repeatable fixes whenever feasible. Is accountable for mitigation of senior technical decision makers (TDM)-level escalations, defining and implementing recommendations to resolve issues.<br><br><br>Customer Centricity<br>Supports and coaches team on innovating methods for proactively identifying and/or translating customer/partner problems into solutions aligned with Microsoft product and platform strategy, creating or improving an existing business model, and explaining why and/or how they meet customer/partner outcomes and return on investment (ROI) goals (e.g., via proof of concept, minimally viable product [MVP], rapid prototype) relative to competitive offerings. Holds team accountable for influencing, empowering, and driving the customer/partner and its leadership to set their technical strategy and accelerate their adoption and use of Microsoft product/platform strategy-aligned (cross-solution area) solutions. Oversees team on building, fostering, and maintaining relationships with, and influencing technical decision makers (TDMs) up to the C-suite level, and liaising between TDMs and business decision makers (BDMs). Leads and elevates interactions as needed with customers/partners' Chief Information Officer (CIO), Chief Information Security Officer (CISO), and other C-level (CXO) roles to bridge understanding of security, compliance, operational and risk requirements and influence decision making across BDMs, TDMs, CIO and CISO teams, appropriately engaging additional subject matter experts when deeper expertise is required.<br><br>Oversees team on proactively acting as an advocate for and the voice of the customer/partner, sharing ideas, feedback, insights, success stories, and strategic/technical input with Engineering teams, Product Offerings teams, and internal communities across their organization, leveraging relevant insights from feedback tools and systems to influence teams to translate these insights into new or improved offerings for other customers/partners. Leads team on driving the identification of patterns across customers/partners/territories/industries and leveraging them with relevant industry perspective to develop strategic and actionable insights. Leads team on presenting compelling business cases and recommended architectures to program managers and leadership to advocate for and influence product roadmaps, decision making, bug fix prioritization, and own and drive initiatives as appropriate.<br><br>Mobilizes resources within the Customer Success Unit (CSU) and across Microsoft to solve issues. Drives team on acting as a role model for focusing on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Leads team on leveraging deep understanding of customer goals to advocate for and lead the definition of customer/partner conditions of success. Oversees team on anticipating and addressing customer/partner dissatisfaction and unmet needs, including leading customer confidence calls and creating and executing strategies to improve customer experience, value realization, and acceleration of transformation.<br><br><br>People Management<br>Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individual’s capabilities and aspirations. Invest in the growth of others.<br><br><br>Technical Leadership<br>Leads team on leveraging market insights and demand signals to partner with leadership in identifying relevant areas in which to drive up-skilling and/or accreditations based on demand. Drives team on role modeling technical readiness, both depth-aligned to solution area priorities and breadth-aligned to Customer Success Unit (CSU)/corporate initiatives (e.g., security, resilience, AI), and influencing across teams to drive their own technical readiness. Oversees team on acting as a mentor, leading readiness and upskilling activities in the team/organization by educating colleagues on technical and non-technical concepts and sharing proven practices. Leads and drives a culture of learning and coaching in both the internal technical community and the broader organization alongside managers towards business objectives.<br><br>Leads team on proactively identifying and anticipating gaps through delivery, communicating those gaps to relevant team members and internal/external stakeholders, and connecting gaps and patterns across business and technology areas that drive changes and improvements to products, intellectual property (IP) (both existing and new), technologies, and/or processes/practices that enable solutions to scale across customers. Oversees team on leading the development of and modifications to Microsoft's structured frameworks and methodologies. Leads team on providing thought leadership and innovation to customers/partners and internal communities at the worldwide level.<br><br>Leads team on leading the direction that internal virtual team members (brought together around technologies and customer/partner challenges) and stakeholders take with customers/partners by sharing ideas, insights, and strategic, technical input across boundaries, using knowledge of Microsoft architectures and their context in the competitive landscape, and actively pursuing opportunities that grow impact and capabilities of the broader organization. Guides team on serving as an industry-leading expert and driving recognition for Microsoft solutions by initiating and driving presentations and engagements with external and internal audiences (e.g., Tech Connect, Build, Ignite) Oversees team on driving collaborative efforts for contributing to and/or developing intellectual property (IP) and proactively identifying patterns where no IP exists (e.g., CoPilot and AI scenarios) to help build scalable and repeatable models. Initiates and drives external technical and non-technical community events (e.g., conferences, seminars, technical meetups, webcasts, blogs, hackathons) that elevate the Microsoft brand, sharing learnings across internal teams and leading their team to do the same. Coaches team on building an external influencer network, supporting Microsoft’s strategy and represents Microsoft's technology vision at events<br><br><br><br><br><b>Qualifications</b><br>Required/minimum qualificationsBachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 10+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.<br>5+ years people management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers.<br>Additional or preferred qualificationsBachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 15+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.<br>8+ years experience working in a customer-facing role (e.g., internal and/or external).<br>8+ years experience leading technical projects, teams, or functions.<br>Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).<br>8+ years people management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers.<br><br><br> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><br><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <b><u>requesting accommodations.</u></b></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>