وظائف فنى بصريات - جدة السعودية

Job Purpose We are seeking an experienced Electrical Design Engineer to develop, review, and coordinate electrical designs for major construction projects, ensuring technical accuracy, constructability, cost efficiency, and compliance with project requirements and applicable codes.<br>Key Responsibilities Prepare electrical designs, calculations, specifications, and technical drawings. Design power distribution, lighting, emergency lighting, grounding, lightning protection, and low-current systems. Perform load calculations, voltage-drop studies, short-circuit analysis, and cable sizing. Prepare single-line diagrams, panel schedules, equipment layouts, and technical reports. Review tender drawings, IFC drawings, shop drawings, material submittals, and method statements. Coordinate electrical systems with mechanical, architectural, structural, and civil disciplines. Identify and resolve design clashes and site-related technical issues. Ensure compliance with approved specifications, Saudi Building Code, SEC requirements, and international standards. Coordinate with clients, consultants, authorities, suppliers, subcontractors, and site teams. Support value engineering, material selection, testing, commissioning, and as-built documentation.<br>Qualifications and Experience Bachelor’s degree in Electrical Engineering. Minimum 8–12 years of electrical design experience in building or major construction projects. Previous contractor-side experience is preferred. Strong knowledge of LV and MV systems, lighting, earthing, and low-current systems. Experience with major, high-rise, commercial, residential, or mixed-use projects is preferred. Strong technical coordination, problem-solving, and communication skills. Saudi Council of Engineers registration is preferred. Fluency in English is required; Arabic is an advantage.

Key Responsibilities Manage key accounts and develop strong, long-term client relationships. Understand client needs and provide appropriate architectural and technical solutions. Identify new business opportunities and support sales growth. Prepare and present technical and commercial proposals in coordination with internal teams. Provide technical consultations and recommend suitable solutions to clients. Coordinate with Engineering, Projects, Sales, Procurement, Finance, and Technical Support teams. Monitor project progress, timelines, deliverables, and client requirements. Review technical specifications, tender documents, contracts, and commercial terms. Negotiate with clients and ensure contractual commitments are fulfilled. Conduct regular client meetings, address inquiries and concerns, and maintain high customer satisfaction. Monitor account revenue, sales forecasts, purchase orders, contracts, and invoicing. Lead cross-functional teams supporting strategic accounts and ensure effective coordination. Prepare regular reports on account status, sales performance, and client satisfaction. Key Competencies Strong communication and client relationship management skills. Strong architectural and technical understanding. Commercial awareness and sales-oriented mindset. Excellent negotiation, presentation, and influencing skills. Strong ownership, accountability, and problem-solving abilities. Ability to manage multiple accounts and projects simultaneously. Effective teamwork and cross-functional collaboration. Ability to work under pressure and meet deadlines. Strong decision-making and leadership skills. Strategic thinking and ability to identify business growth opportunities. Qualifications Bachelor’s degree in Architecture / Architectural Engineering Relevant experience in architecture, engineering consultancy, account management, business development, or technical sales. Strong client-facing and communication skills. Experience in managing projects, proposals, tenders, or contracts is preferred.

Position: Network Engineer<br>Company: RiDiK Pte Ltd<br>EXP: 7+ Years<br>Location: Jeddah, Saudi Arabia<br>Project Duration - 3 Months<br>Key Skills Cisco ACI | Nexus | APIC | DMVPN | SD-WAN | NSX-T | Dell/HP Switches | Routing & Switching | Wireshark | Network Troubleshooting<br>Job Description -Bachelor’s degree in Computer Science, IT, Engineering, or related field.7+ years of experience in enterprise/data center networking. CCNP/CCIE certification preferred. Strong hands-on experience with Cisco ACI, Nexus switches, APIC and ANP. Experience with DMVPN and SD-WAN. Hands-on experience with Dell and HP switches. Experience with NSX-T and network virtualization. Strong knowledge of routing, switching, network protocols and technologies. Proficiency in Wireshark and network troubleshooting tools. Strong analytical, troubleshooting and problem-solving skills. Experience supporting critical production/data center environments is preferred. Banking/financial services experience is an advantage.<br><br>About CLPS RiDiK RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Create and develop engineering drawings, illustrations, diagrams, and technical sketches. Use engineering design tools and software to transform concepts and ideas into accurate technical drawings and visual representations.</p><p>Key Duties &amp; Responsibilities</p><ul><li>Prepare Engineering Drawings: Develop and produce all required engineering drawings for projects, including structural, architectural, electrical, plumbing, mechanical, and other technical drawings.</li><li>Use Engineering Software: Create, update, and revise engineering drawings using software such as AutoCAD , Revit , MicroStation , and other drafting tools.</li><li>Coordinate with Other Departments: Work closely with designers, engineers, contractors, and project management teams to ensure effective coordination and project integration.</li><li>Review Materials and Costs: Assist in reviewing project materials, equipment, and associated costs when required.</li><li>Report Project Progress: Prepare periodic reports on work progress, potential issues, and their impact on the project schedule.</li><li>Ensure Compliance with Engineering Standards: Adhere to applicable local and international engineering standards, codes, and safety requirements while preparing engineering drawings.</li></ul><p>Apply Now</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications &amp; Experience</p><ul><li>Bachelor's degree in a related field.</li><li>Minimum of 2 years of relevant experience.</li></ul><p>Skills</p><ul><li>Technical Drawing Skills: Strong knowledge of engineering drafting principles and technical drawing standards.</li><li>Software Proficiency: Experience using engineering design software such as AutoCAD , Revit , and other relevant applications.</li><li>Technical Knowledge: Understanding of construction materials, building methods, and engineering concepts, including load, stress, and vibration analysis.</li><li>Communication Skills: Strong communication skills to collaborate effectively with architects, engineers, consultants, clients, and project teams.</li><li>Quality Assurance: High attention to detail and commitment to producing work that meets required quality standards.</li><li>Analytical Skills: Ability to analyze technical data and understand the engineering and technical aspects of projects.</li></ul><p></p></section>

Job Purpose Follow the day-to-day operations, Control the service reports delivered to the client Prepare and follow up quotations to the client, Follow up the client and suppliers’ contracts Ensure good response time to the client from his team Design high level electrical drawings, specifications, calculations, charts and graphs. Understand project controls, cost estimates, quantity takeoffs and manpower requirements for proposals, forecasts and change orders. Maintain high customer satisfaction and help achieve Enova’s business objectives.<br>Key Accountabilities Requires a broad knowledge of the application of engineering to plant and buildings operations and maintenance. Performs assignments independently with instruction as to the general results expected and with guidance from Department Manager on unusual or complex problems. Provides technical direction and on-the-job training to team leaders, supervisors and technicians. Assigns and coordinates work to team leaders, supervisors and technicians Plan, schedule, conduct, and coordinate program of assigned engineering work and projects. Running quality checks to make sure systems are working properly and safely Diagnosing and fixing faults Carrying out planned maintenance. Performs assignments independently with instruction as to the general results expected and with guidance from Line Manager on unusual or complex problems. Ensure proper interdisciplinary coordination and effective communication on projects. Analyze reports, maps, drawings, tests, and other data to plan and maintain installations. Direct and/or participate in job site visits to collect or deliver services. Operate computer-assisted engineering and design software and equipment to perform engineering tasks. Direct and coordinate small installations, maintenance, support, documentation, and testing activities to ensure compliance with specifications, codes, and customer requirements. Inspect completed installations and observe operations, to ensure conformance to design and equipment specifications and compliance with operational and safety standards. Provide technical assistance to field personnel in the areas of low/medium voltage distribution equipment and low/mediumvoltage motors/generators Respond and provide technical assistance to electrical equipment problems within the clients’ facilities Issue repair reports at the conclusion of critical jobs for proper historical documentation Identify engineered resolutions to recurring electrical issues Improve plant/equipment reliability through historical trending and improved maintenance procedures. Lead and participate in Failure Analysis and Vulnerability studies. Execute equipment maintenance strategies (predictive and preventive) Prepares reports by collecting, analyzing, and summarizing information and trends. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications, establishing personal networks; participating in professional societies.<br>Statements and Reports Prepare timely and accurate departmental statements and reports to meet and department requirements, policies andstandards. Quality, Health, Safety, & Environment Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed. Liaise with the HSEQ department for creating standard operating procedures Timely issue and send the incident reports to HSEEQ department Support the HSEQ staff for investigating the incidents Finalize and update the HIRA with support of HSEQ staff Implement the risk control measures arising from the HIRAConduct toolbox & SOP training whenever the supervisor is deemed incompetent about the topic Prepare the yearly schedule of toolbox and SOP training with support HSEQ staff Ensure relevant emergency tests are conducted Comply with / support the company asset management strategy applicable for its contract<br>Related Assignments Perform other related duties or assignments as directed.<br><br>Qualifications, Experiences, & Skills Bachelor’s Degree in Engineering (4+ years Degree)6 – 8 years’ experience in technical maintenance with exposure to Facilities Management especially in the areas of Electrical & Mechanical Engineering. Knowledge of the laws and regulations as well as global best practices; decisiveness and judgment, innovative and conceptual skills, numerical and problem-solving skills, communication and influencing skills, interpersonal and negotiation skills, planning and organizing skills, leadership and teamwork skills, computer proficiency.

Job Summary We are seeking an experienced Forti Net Engineer responsible for the implementation, administration, maintenance, troubleshooting, and optimization of Fortinet security solutions. The role will focus on ensuring the availability, security, and optimal performance of Fortinet platforms and supporting their integration with the organization’s infrastructure and cybersecurity ecosystem. Key Responsibilities Deploy, configure, administer, and maintain Fortinet security solutions and related services. Manage and support Forti Authenticator, Forti EDR, Forti Client EMS/VPN, Forti Web WAF, Forti Mail, and Forti Sandbox. Manage SSO, MFA, VPN access, endpoint security, email security, web application security, and malware analysis solutions. Monitor security alerts, investigate incidents, troubleshoot technical issues, and support cybersecurity incident response activities. Perform system upgrades, patching, health checks, configuration backups, and performance optimization. Integrate Fortinet solutions with Active Directory, LDAP, SIEM, and other security platforms. Configure and maintain security policies, authentication mechanisms, access controls, and security profiles. Monitor system health, availability, capacity, and overall security posture of Fortinet platforms. Troubleshoot connectivity, authentication, endpoint, web application, email, and security-related issues. Maintain technical documentation, configuration records, standard operating procedures, and operational runbooks. Required Skills & Experience3–5 years of hands-on experience in Fortinet security technologies and solutions. Strong hands-on experience with Forti Authenticator, Forti EDR, Forti Client EMS/VPN, Forti Web, Forti Mail, and Forti Sandbox. Good understanding of networking, TCP/IP, routing, authentication protocols, LDAP/Active Directory, VPN technologies, and endpoint security.

Job Summary<br><br>We are looking for an experienced Kony Quantum Developer with a strong background in Kony Quantum development, particularly Quantum Product and FLS for Kony Quantum Product.<br><br>The ideal candidate must have current or previous experience with Temenos, with a minimum of 5 years of relevant experience in Kony/Quantum development.<br><br>Key Responsibilities<br><br> Develop, maintain, and enhance applications using Kony Quantum. Work extensively with Kony Quantum Product and FLS for Kony Quantum Product. Design and implement scalable and high-quality mobile and digital banking solutions. Analyze business and technical requirements and translate them into technical solutions. Develop, integrate, test, and troubleshoot Kony Quantum applications. Collaborate with technical teams, business analysts, and other stakeholders to deliver solutions. Troubleshoot application issues and provide technical support when required. Participate in code reviews, testing, deployment, and production support activities. Ensure that developed solutions meet technical and business requirements<br><br>Requirements<br><br>Requirements<br><br> 5+ years of experience in software development, with strong hands-on experience in Kony Quantum. Strong experience with: Kony Quantum Kony Quantum Product FLS for Kony Quantum Product Must be currently working at Temenos or have previous professional experience with Temenos. Strong understanding of application development, integration, and troubleshooting. Experience in banking/financial technology environments is highly preferred. Strong analytical and problem-solving skills. Good communication and collaboration skills. <br><br>Must-Have Criteria<br><br>Candidates must meet all of the following:<br><br> 5+ years of relevant experience. Hands-on experience with Kony Quantum. Experience with Quantum Product. Experience with FLS for Kony Quantum Product. Current or former Temenos employee.

Key Responsibilities:<br>Operational Management:Supervise and coordinate daily drilling activities on-site. Plan drilling operations in alignment with project schedules, budgets, and client requirements. Ensure correct rig set-up, alignment, and drilling practices for various formations. Monitor drilling performance, penetration rates, and core recovery to optimize efficiency. Troubleshoot technical and operational problems, including stuck rods, fluid loss, or unstable formations. Team Leadership:Lead and manage drilling crews, ensuring clear communication of tasks and responsibilities. Provide on-the-job training and guidance to operators, assistants, and support staff. Foster a culture of teamwork, accountability, and safety among crew members. Technical Oversight:Ensure proper use of drilling fluids, downhole tools, and core recovery equipment. Verify accuracy and completeness of drilling logs, depth records, and daily reports. Inspect equipment regularly and coordinate with maintenance teams for repairs or servicing. Ensure samples are collected, preserved, and documented according to specifications. Reporting & Client Interface:Prepare and submit daily, weekly, and end-of-project reports as required. Communicate regularly with project managers, geologists, and clients regarding progress and challenges. Provide technical input and recommendations to improve drilling performance and safety.<br>Qualifications & Experience:<br>Bachelor’s Degree Mining/ Geology is a plus. Minimum 5 – 7 years’ experience in drilling operations, with at least 3 years in a supervisory role. Proven expertise in diamond core drilling and/or rotary drilling techniques. Solid understanding of drilling fluids, downhole tools, and geological formations. Strong knowledge of HSE practices in drilling operations. Proficiency in preparing and reviewing drilling reports. Fluently in English language.

Required Qualifications & Experience:<br>Minimum 10 years of experience in electrical design and engineering, preferably in power plants, industrial, oil & gas, or EPC projects. Strong experience in Medium Voltage (MV) and Low Voltage (LV) electrical systems. Experience with MV/LV switchgear, transformers, MCCs, PCCs, distribution boards, and UPS systems. Good knowledge of electrical protection, coordination, and short-circuit calculations. Experience in preparation and review of:Single Line Diagrams (SLD) Load schedules Cable schedules Cable sizing and voltage-drop calculations Transformer and generator sizing Short-circuit calculations Protection coordination studies Earthing and lightning protection designs Lighting and small-power systems Electrical equipment specifications and datasheets Ability to review IFC drawings, vendor drawings, and technical submittals. Familiarity with international standards such as IEC, IEEE, NFPA, and NEC. Experience coordinating with civil, mechanical, instrumentation, and process disciplines. Good knowledge of electrical design software such as ETAP, Auto CAD, and/or EPLAN. Experience with FAT, SAT, testing, commissioning, and site technical support is preferred. Strong ability to coordinate with clients, consultants, vendors, and subcontractors. Good technical report writing and communication skills. Ability to work under pressure and meet project deadlines.<br>Preferred: Experience in power generation / gas turbine projects and Saudi Aramco/SEC or similar utility standards.<br>QUALIFICATIONS• Bachelor’s Degree in Electrical Engineering• Minimum 10 years of relevant electrical design & engineering experience• Strong knowledge of IEC, IEEE, NFPA and NEC standards• Proficiency in electrical design software such as ETAP, Auto CAD and/or EPLAN• Strong technical report writing and communication skills• Ability to coordinate effectively with clients, consultants, vendors and subcontractors• Ability to work under pressure and deliver within project deadlines

Who We Are! Founded in 2014, ahb (Arabian Housing & Building Contracting Company) began as a small architect-led team with a bold vision: bridging imagination and reality. Today, ahb has evolved into an architect-led design-build practice delivering complex projects across architecture, engineering, construction, fabrication, and bespoke development — unified by one vision: we imagine the future and build it<br>At ahb, we are unified by one vision, which is to pave the most efficient path from design to build<br>About the Role We are looking for a Technical Architect to support the technical coordination and execution of architectural works on-site. The role will work closely with the design and project teams to ensure that drawings, technical requirements, and design intent are accurately translated into site execution.<br>Key Responsibilities Review architectural and technical drawings and ensure proper implementation on-site. Coordinate with design, engineering, and site teams to resolve technical issues. Ensure site execution complies with approved drawings, specifications, codes, and standards. Support RFIs, technical clarifications, and design updates. Identify and resolve design coordination issues affecting site execution. Conduct site inspections and follow up on technical requirements and design compliance. Maintain clear technical documentation and communication with project stakeholders.<br>Requirements Bachelor’s degree in architecture.5–6 years of experience in architectural/technical design and site coordination. Good understanding of architectural drawings, specifications, and construction requirements. Ability to coordinate with site, engineering, and project teams. Good problem-solving and communication skills. Ability to work effectively in a site-based environment.<br>Our Values At ahb, we are guided by:Accountability – We own our work and deliver with integrity Collaboration – We work as one team Simplicity – We value clarity and direct communication Resourcefulness – We solve problems efficiently Ingenuity – We refine and elevate outcomes Curiosity – We seek deeper understanding to create impact

Job Summary<br>The Quality Assurance Manager leads the development, implementation, and maintenance of quality management systems across all operational or software lifecycles. This role ensures that products, processes, and systems meet customer expectations, industry standards, and regulatory requirements while driving continuous improvement initiatives.<br>Key Responsibilities Establish, monitor, and enforce comprehensive Quality Management Systems (QMS) aligned with ISO standards, industry regulations, and company benchmarks. Design inspection protocols, testing plans, and regular internal audits to identify defects, process deviations, and operational bottlenecks. Supervise, mentor, and resource QA teams (engineers, analysts, inspectors), establishing performance KPIs and testing best practices. Lead root cause analysis investigations for customer complaints or critical defects; formulate and track corrective and preventive actions. Partner with Product, Engineering, Supply Chain, and Customer Support to align quality gates with release schedules and product roadmaps. Define and track core quality metrics (e.g., Defect Density, First-Pass Yield, Mean Time Between Failures, Customer Return Rate) and report trends to executive leadership. Evaluate third-party vendor quality standards, incoming materials, or outsourced deliverables to ensure end-to-end compliance. Provide technical support for the department’s events and technical competitions, and participate in project evaluation and judging when required. Document designs, schematics, and Bills of Materials (BOM) in accordance with engineering best practices and standards.<br>Qualifications & Experience Bachelor’s degree in Engineering, Computer Science, Business Operations, or related field.7+ years in Quality Assurance/Control, with at least 3–4 years in a managerial or team lead role. Proficiency in QMS/ERP software, test management tools (Jira, Test Rail for software), and data analytics tools. Strong leadership, analytical problem-solving, stakeholder management, and clear technical communication.

???? Job Title: Senior Manager - Treasury ALM - Banking - Contract, 6 months<br>???? Location: Riyadh, Saudi Arabia<br>???? Employment type: Contract, 6 months<br>???? Environment: Banking Environment<br>About the Role<br>We are searching on behalf of our client for this role. This position is not with OVI.<br>As a Senior Manager in Treasury ALM, you will report to the Head of Enterprise Risk Management (ERM) and serve as the second-in-command. Your primary responsibility will be to challenge and ensure the quality of work produced by internal teams, particularly the Treasury team, while also engaging with operations, liquidity, and Asset Liability Management (ALM) functions.<br>Key Responsibilities<br>• Act as the second line of defence, liaising between the Head of ERM and various teams.<br>• Perform Technical Quality Assurance (QA) to ensure high standards.<br>• Challenge results, people, and data to maintain integrity.<br>• Serve as a control function within the Risk department against senior Treasury stakeholders.<br>Your Profile<br>• Strong technical skills in Treasury and ALM domains.<br>• Approximately 10 years of relevant experience.<br>• Experience in ICAAP is an additional advantage.<br>• Strong people skills and ability to engage with senior stakeholders.<br>What's Offered<br>• A 6-month contract with the possibility of extension.<br>• Opportunity to work closely with senior management in a challenging environment.<br>• Competitive remuneration package.<br>• Salary 40k-45k<br>Ideal Candidate<br>The ideal candidate will have a consulting background with a robust understanding of Treasury and ALM. You should be adept at questioning and improving processes, with strong interpersonal skills to effectively communicate with senior stakeholders. This role is perfect for someone looking to make a significant impact within a dynamic banking environment.<br>When you apply to this role, AI may be used to help analyse and format your information so the hiring team can review it more easily.

Resident Engineer – Optical Transport / DWDMLocation: Jeddah, Saudi Arabia Employment Type: Yearly Renewable Contract Immediate Joiners Preferred Role Overview We are seeking an experienced Resident Engineer – Optical Transport/DWDM to oversee installation, commissioning, testing, acceptance, and handover of optical transmission infrastructure across Cable Landing Stations (CLS) and Data Centres.<br>Key Responsibilities Supervise optical transport/DWDM installation and commissioning activities carried out by contractors/vendors. Oversee racks, power, fibre routing, ODF/MMR termination, labelling, and documentation. Witness and validate optical acceptance testing including OTDR, Insertion Loss, ORL, Optical Power, OSNR, Chromatic Dispersion and PMD. Identify design/installation deviations, raise NCRs/non-conformities, and drive corrective actions. Manage punch lists, MOPs, method statements, permits-to-work, and site activities. Verify as-built drawings, installation records, fibre/cable/ODF/interface documentation. Prepare daily/weekly site reports and coordinate with vendors, site owners and CLS operators. Support commissioning, final acceptance and technical handover while ensuring no impact to live network services.<br>Requirements Bachelor's degree in Telecommunications, Electrical/Electronics Engineering or related discipline.8+ years of field experience in Optical Transport/Transmission implementation.3+ years supervising telecom contractors/vendors on behalf of an operator/client. Strong experience in DWDM/OTN, optical testing, commissioning and acceptance. Hands-on experience in Cable Landing Stations and/or Data Centres. Experience with OTDR, OSNR, ORL, optical power, fibre/ODF and MMR. Strong vendor management, site supervision, NCR and punch-list closure experience. Experience working in live telecom environments. English mandatory; Arabic preferred.<br>Preferred Certifications Nokia/Ciena/Infinera/Huawei DWDM, CCNP/CCIE Service Provider, PMP/PRINCE2, CDCP/CDCS, BICSI/FOA or equivalent certifications will be an advantage.

Company Description Wajda Group is a turnkey services provider with offices across the Middle East and Asia, supporting a diverse portfolio of projects. The company delivers integrated solutions in telecom, ICT, media, electromechanical works, and construction. Its multidisciplinary teams collaborate to deliver end-to-end project execution, from planning and design to implementation and maintenance. Wajda Group offers opportunities to work on complex regional initiatives with a focus on technical excellence and reliable service delivery.<br>Role Description The Accountant role at Wajda Group is a full-time, on-site position based in Riyadh. The individual in this role will manage day-to-day accounting operations, including recording financial transactions, maintaining general ledgers, and reconciling bank and account statements. Responsibilities include preparing invoices, monitoring accounts payable and receivable, assisting with month-end and year-end closing, and supporting the preparation of financial reports and budgets. The Accountant will ensure compliance with relevant accounting standards and internal controls, coordinate with internal teams and external auditors, and provide accurate financial data to support decision-making.<br>Qualifications<br> Strong knowledge of accounting principles, general ledger management, and financial reporting. Experience with accounts payable, accounts receivable, invoicing, and bank reconciliations. Proficiency in accounting software and ERP systems, as well as MS Excel and other office applications. Ability to analyze financial data, prepare budgets, and contribute to forecasting and cost control. Attention to detail, strong organizational skills, and the ability to manage multiple deadlines. Effective communication skills and the ability to collaborate with cross-functional teams and auditors. Bachelor’s degree in Accounting, Finance, or a related field; professional certifications (e.g., CPA, CMA) are an advantage. Familiarity with local regulations and tax requirements in Saudi Arabia or the region is preferred.

Position responsibility：1. Identifiy requirement and business opportunity from Customer/ Partner meeting, develop project technology strategy by understanding key client objectives; diagnosing and mapping client requirements; articulating solution risks and barriers; recommending project approaches; preparing time and cost estimates; and planning full project life cycle.2. Prepare and deliver the business value solutions for customers, including proposal writing, presentation, and conduct proof-of-concept to showcase its technical feasibility when necessary.3. Understand main industries infrastructure requirement. Propose technical solutions and oversee the selection of technologies and estimate resources required to develop the proposed solutions to meet customer’s requirements.4. Complete technical document refer to project/training/site-reference etc., correlate with HQ team to collect local requirement and push HQ to optimize product features.5. Responsible for partner's technical and presales personnel technical recognition, training and support6. Any other ad-hoc duties as required or assigned.<br>Professional skill：1. Experiences in IT industry as pre-sales is required, including solid knowledge of network best practices. Thorough understanding of server, storage, cloud, virtualization, hyper converged infrastructure, virtual desktop infrastructure2. Good knowledge of virtualization, Hyper Converged Infrastructure, cloud computing3. Know well about main stream virtualization or hyper converged solution (Vmware, Simplivity, Nutanix, etc.) have strong analytical and problem-solving skills and a solid understanding of how to troubleshoot technical issues that involve Sangfor products.4. Certifications for Sangfor products or others such as Vmware VCP or VCAP, Certified Solution Architect from AWS or Azure etc. along with proven experience will be preferred.5. Excellent oral and written communication skills, English can be working language strong desire to learn and grow their technical and sales skills.

Purpose The Customer Service Manager is responsible for driving customer service performance, service KPIs. The role ensures strong execution of service strategy, effective escalation handling, dealer/service partner performance, and consistent customer experience.<br>Key Responsibilities Responsibilities Service Operations & Execution Manage day-to-day customer service and technical service operations across assigned countries or clusters. Ensure achievement of key service KPIs including Response Time, TTR, FTR, Repeat Complaints, and Customer Satisfaction. Drive consistency in service processes, escalation handling, and reporting.<br>Customer Experience & Escalation Act as the first senior escalation point for complex customer and technical service issues. Build and maintain relationships with key customers, dealers, and channel partners. Drive resolution of chronic issues through RCA, PIR, and corrective action plans.<br>Dealer & Service Partner Management Monitor and improve dealer/service partner performance, manpower deployment, and capability. Ensure adherence to service standards, response timelines, and quality expectations. Support dealer capability building through training, audits, and performance reviews.<br>Technical & Cross-Functional Coordination Coordinate with engineering, quality, supply chain, and OEM/GOEM teams for effective issue resolution. Support warranty management, failure analysis, and service documentation. Provide field insights and feedback to support product and process improvements.<br>Team Leadership & Development Lead and guide service engineers and regional service teams. Drive productivity, discipline, and customer-centric behaviour across the service organization. Support implementation of service initiatives and improvement programs rolled out by leadership.<br>Skills Strong understanding of engineering products, service operations, and field service KPIsProven ability to manage customer escalations and dealer networks Good analytical skills with experience in RCA, PIR, and service reporting Effective communication and coordination skills across functions Hands-on leadership and execution-oriented mindset<br>Attributes Customer-focused with strong execution ownership Decisive, structured problem-solver Ability to manage pressure and multiple stakeholders