وظائف خدمة عملاء - المنطقة الشرقية السعودية

<p>About the Role We're seeking a motivated, customer-focused Customer Service Representative to join our growing remote team. As the first point of contact for our customers, you'll play a key role in delivering exceptional service, resolving inquiries, and creating positive experiences across phone, email, and live chat. If you're an excellent communicator who enjoys helping others, solving problems, and working in a collaborative remote environment, we'd love to hear from you. Key Responsibilities Customer Support Respond promptly and professionally to customer inquiries via phone, email, and live chat. Provide accurate information regarding products, services, billing, and company policies. Assist customers with account updates, order tracking, troubleshooting, and general support needs. Deliver friendly, empathetic, and solution-oriented service during every interaction. Issue Resolution Identify customer concerns and resolve issues efficiently and accurately. Escalate complex cases to the appropriate teams when necessary. Maintain detailed and accurate records of customer interactions within company systems. Follow up with customers to ensure issues are fully resolved and satisfaction is achieved. Customer Experience Build lasting customer relationships through professional and courteous communication. Contribute to customer retention by consistently delivering outstanding service. Share customer feedback and insights to help improve products, services, and internal processes. Collaborate with team members to support a positive and productive work environment. Administrative Support Utilize CRM software and customer support platforms to manage customer interactions. Maintain accurate customer records and documentation. Assist in updating internal knowledge bases and support resources. Adhere to company policies, procedures, and quality service standards. What We Offer 100% remote work with flexible scheduling. Competitive compensation based on experience and qualifications. Opportunities for professional development and career advancement. A supportive, collaborative, and inclusive team culture. Healthy work-life balance in a remote-first environment. Long-term career growth with an expanding organization. Diversity &amp; Inclusion We believe diverse perspectives make stronger teams. We are committed to creating an inclusive workplace where every employee feels respected, supported, and empowered to succeed. We welcome applicants of all backgrounds, experiences, and identities and are proud to be an equal opportunity employer.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Skills &amp; Experience</strong><br>1 2 years of experience in customer service, customer support, or a related role.<br>Excellent verbal and written communication skills.<br>Strong problem-solving and conflict-resolution abilities.<br>Ability to multitask and prioritize effectively in a fast-paced environment.<br>Professional, dependable, and customer-focused mindset.<br>Strong organizational skills with exceptional attention to detail.<br>Ability to work independently and remain productive in a remote setting.<br>Basic computer proficiency, including Microsoft Office or similar productivity tools.<br>High school diploma or equivalent required; additional education is a plus.</p><p><strong>Preferred Qualifications</strong><br>Experience using CRM systems and customer support platforms.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About PULSE (MENA) PULSE (MENA) is a forward-thinking organization committed to delivering exceptional customer experiences across the Middle East and North Africa. We believe that outstanding customer service is at the heart of every successful business. Our team is dedicated to building lasting relationships with customers by providing timely, professional, and personalized support. As we continue to grow, we are seeking motivated, customer-focused professionals who are passionate about helping people and thrive in a remote work environment. Position Overview The Customer Service Representative serves as the primary point of contact for customers, ensuring every interaction reflects PULSE's commitment to excellence. The successful candidate will handle customer inquiries, resolve issues efficiently, and provide accurate information across multiple communication channels, including phone, email, live chat, and social media. This role requires excellent communication skills, empathy, problem-solving abilities, and the ability to work independently while collaborating with a distributed team. Key Responsibilities Customer Support Respond promptly and professionally to customer inquiries via phone, email, live chat, WhatsApp, and social media platforms. Deliver accurate information regarding products, services, policies, and procedures. Resolve customer complaints with professionalism, empathy, and efficiency. Escalate complex issues to the appropriate departments while ensuring timely follow-up. Maintain a positive and solution-oriented approach in every customer interaction. Customer Experience Build strong customer relationships through exceptional service. Identify customer needs and recommend appropriate solutions. Ensure high levels of customer satisfaction by exceeding service expectations. Follow up with customers when necessary to ensure complete issue resolution. Documentation &amp; Administration Accurately record customer interactions within the CRM system. Maintain detailed notes regarding customer requests and resolutions. Update customer information while ensuring data accuracy. Adhere to company documentation standards and quality requirements. Collaboration Work closely with internal teams including Operations, Sales, Technical Support, and Quality Assurance. Participate in team meetings and continuous improvement initiatives. Share customer feedback to improve products, services, and internal processes. Performance Meet or exceed established KPIs, including: Customer Satisfaction (CSAT) First Contact Resolution (FCR) Average Response Time Average Handling Time (AHT) Quality Assurance (QA) Scores Attendance and Productivity Targets Preferred Qualifications Experience supporting customers across multiple communication channels. Previous experience in BPO, SaaS, e-commerce, healthcare, fintech, or technology industries. Experience with ticketing systems and knowledge base software. Familiarity with customer service metrics and performance standards. Language Requirements Fluent in English (spoken and written). Arabic proficiency is highly preferred. Additional regional languages are considered an advantage. Technical Requirements Candidates must have: Stable broadband internet connection (minimum 25 Mbps recommended). Quiet, professional home office environment. Laptop or desktop computer meeting company specifications. Noise-cancelling headset with microphone. Webcam for virtual meetings and training. Working Hours Full-time remote position. Flexible shifts based on business requirements. May include evenings, weekends, and public holidays. Availability to support customers across different MENA time zones. Key Performance Indicators (KPIs) Success in this role will be measured by: Customer Satisfaction Score (CSAT) First Contact Resolution (FCR) Average Handling Time (AHT) Response Time SLA Compliance Quality Assurance (QA) Scores Attendance and Schedule Adherence Productivity and Ticket Resolution Targets What We Offer Fully remote work environment. Competitive salary. Performance-based incentives and recognition programs. Paid training and continuous professional development. Career growth opportunities within PULSE (MENA). Collaborative and inclusive company culture.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Required Qualifications High school diploma required; Associate's or Bachelor's degree preferred. Minimum of 1 2 years of experience in customer service, contact center, or client support. Experience working remotely is an advantage. Strong computer literacy and ability to learn new systems quickly. Experience using CRM platforms such as Salesforce, Zendesk, Freshdesk, HubSpot, or similar. Proficiency in Microsoft Office or Google Workspace. Reliable high-speed internet connection and a dedicated home workspace. Required Skills Communication Excellent verbal and written communication skills. Professional phone etiquette. Strong active listening abilities. Clear and confident communication. Customer Focus Empathy and patience. Positive attitude. Strong interpersonal skills. Ability to manage difficult conversations professionally. Problem Solving Analytical thinking. Conflict resolution. Decision-making skills. Ability to work under pressure while maintaining quality. Organization Excellent time management. Strong attention to detail. Ability to multitask. Effective prioritization skills.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About PulseMedia PulseMedia is a forward-thinking digital media and marketing company dedicated to helping businesses grow through innovative digital solutions and exceptional customer experiences. We believe outstanding service and efficient operations are the foundation of long-term client relationships. As we continue to expand, we are seeking a highly organized and customer-focused Customer Service Specialist Admin to join our remote team. Position Overview The Customer Service Specialist Admin serves as the bridge between customer support and administrative operations. In this role, you will provide exceptional customer assistance while managing administrative tasks that ensure smooth daily operations. You will respond to customer inquiries, maintain accurate records, coordinate internal communications, and support various business functions to enhance the overall customer experience. This role is ideal for someone who enjoys both helping customers and maintaining organized administrative processes in a remote work environment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent required; Associate's or Bachelor's degree preferred.</li><li>At least 1 2 years of experience in customer service, customer support, administrative assistance, or office administration.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational and multitasking abilities.</li><li>Exceptional attention to detail.</li><li>Strong problem-solving and critical-thinking skills.</li><li>Ability to work independently while collaborating effectively with remote teams.</li><li>Professional, positive, and customer-focused attitude.</li><li>Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).</li><li>Experience with Google Workspace (Docs, Sheets, Drive, Calendar).</li><li>Familiarity with CRM platforms such as Salesforce, HubSpot, Zendesk, Freshdesk, or similar software.</li><li>Comfortable using video conferencing platforms including Zoom and Microsoft Teams.</li><li>Ability to learn new software and systems quickly.</li><li>Experience in remote customer support or administrative roles.</li><li>Knowledge of digital marketing, media, or technology industries is a plus.</li><li>Experience with project management or collaboration tools such as Asana, Trello, Monday.com, or ClickUp.</li><li>Strong time management and self-motivation in a remote work environment.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Your role Your mission is to deliver skilled on-site service that keeps our customers equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on. Through your work, you help customers secure the uptime and performance they need to run their operations with confidence. You join the Customer Center Service team and report into the Operations Manager. Your mission is to deliver skilled on-site service that keeps our customers equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on. Through your work, you help customers secure the uptime and performance they need to run their operations with confidence. You join the Customer Center Service team and report into the Operations Manager. Your day-to-day Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair various technical systems. You will also diagnose any issues to prevent equipment downtime. Perform installations, ensure safety compliance, and document activities. Be the on-site contact, providing service recommendations and addressing customer needs promptly. Your compensation and benefits We offer compensation that reflects the skills, experience, and responsibilities of the role. Pay also depends on the country where the job role is based, as compensation practices vary across our markets. During the recruitment process, we share clear information about the pay and benefits for your location, so you know what to expect before moving forward. Your location You will be part of our customer center in Jubail, Saudi Arabia (SA). You join a field service team that works close to our customers, where most of your time is spent traveling within your assigned area to support them on-site. Why it is great to work with us Your career grows through your skills, your curiosity, and the people you work with. As a Field Service Engineer, you work close to our customers and see firsthand how our technology performs in real conditions. You build your expertise by solving problems on-site, sharing knowledge with colleagues, and learning from every service task. We focus on long term development and support you as you explore new ways to improve how we keep our customers equipment running. Innovation guides how we think and act we test, learn, and apply new insights to make our service work even better. You make a meaningful impact by taking ownership of your work and using your ideas to help our customers operate with confidence, supported by leaders who trust and empower you</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Under direct supervision, assists during the rigging up and down of service line equipment on work locations both on and off shore. Performs basic GeoBalance Applications operations through preparation of equipment for installation and services. Assists in the running of a job, clean up, repair, and preparation for next job. Monitors instruments and performs necessary calculations to assure quality of the data at the well. Works in the shop, assisting in the repair and maintenance of equipment. Must be able to visually identify various tool components by type and size and explain the function of each. Promotes good customer relations at the well site, and ensures customer satisfaction with results. Skills are acquired through the completion of a high school diploma and 3+years of experience in oil field drilling activities, including 2+ years of underbalanced drilling and/or managed pressure drilling. The ability to perform basic mathematical calculations is required. Basic reading comprehension and writing skills are required. Must have met the minimum competency requirements for Svc Operator-GBA.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Skills : Dynamic Pressure Management (MPD / UBD) <br> Experience : 3 + Years <br> Education : High School/Secondary</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Under broad direction, supervises assigned staff for Hydrolic Workover (HWO) Product Service Line (PSL) within a Natural Work Area (NWA) (District). Supervises employees engaged in delivery of the PSL&amp;aposs services and products. Supervises multi-shift HWO projects and technically demanding well intervention projects. Leads employee behavior and role based competency by mentoring and developing to achieve excellence in PSL Service Quality and HSE performance. Assists the Field Service Quality Coordinator (FSQC) in Progressive Discipline for non-performing personnel. Completes performance evaluations of assigned staff under the direction of the FSQC. Champions Process Improvement Initiatives (PII) within assiged Natural Work Area (NWA. Champions Halliburton and Customer Health, Safety and Environmental (HSE). Engages employees in PII and all other PSL initiatives in the field. Assists in implementation of new technology. Evaluates service quality within assigned NWA with the goal of improving performance. Provides technical expertise and solutions to the customer. Performs follow-up activities regarding job performance. Skills are acquired by completing the Career Development System (competency) requirements for this job role. Must possess exceptional skills within the service line and a general understanding of other service functions. Given the nature of oil field service work, the ability to communicate effectively with others is necessary. Promotes safety awareness and environmental consciousness. Ensures compliance with Health, Safety, and Environmental (HSE) standards, practices and guidelines. Must be possess execptional knowledgable of Halliburton Management System (HMS) standards, work methods and processes.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><br></p><p></p></section>

<p>Under direct supervision, performs equipment rig up and rig down on location and prepares equipment for performing a job. Ensures customer satisfaction with work performed. Responsible for safe operations of service equipment, including but not limited to: DME, high pressure pumps, and/or blenders during the delivery of services in accordance with the customer&amp;aposs job design and KPIs. Performs necessary calculations at the well site as needed. Performs data collection and data distribution on jobs as needed. Coordinates the clean up, repair, and preparation of equipment for the next job. Utilizes competency processes to enhance skills development and job performance. Must be knowledgeable of HMS and HSE standards. Promotes and contributes to safety awareness and environmental consciousness. Promotes and takes an active part in quality and continuous improvement processes. Consequences of error are easily measured and can be confined. Skills are acquired through six months of experience and completion of required competencies at current and next level. Requires completion of a high school diploma or equivalent.</p><p><strong>Desired Candidate Profile</strong></p><p>Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation .</p>

We are looking for an outstanding customer service representative to join our team, where you will be responsible for customer satisfaction and addressing customer inquiries and resolving their issues in a professional and swift manner. Responsibilities include providing information about products and services, processing orders and complaints, and accurately recording customer data in the system. We are looking for a candidate with excellent communication skills, patience in dealing with customers, and the ability to work under pressure to ensure the best customer service experience.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Description: As the Customer Delivery Director at Novel Non-Metallic Solutions, you will lead the execution and implementation of Non-Metallic solutions from receipt of order through manufacturing, shipping / logistics, installation, commissioning, and close-out. You will be responsible for ensuring safe, high-quality, and efficient field execution while managing field service resources, project schedules, customer expectations, and contract deliverables. You will manage the execution of customer projects by coordinating with Engineering, Manufacturing, Supply Chain, Project Management, and the Sales team to ensure full ownership of the OTR (Order to Remittance) phase. Add projects are delivered safely, on time, within scope, and in accordance with contractual requirements and company standards. Key responsibilities included (but aren't limited to):</p><p>• Leading the execution and implementation of Non-Metallic solutions across customer projects from order receipt through commissioning and final handover.</p><p>• Managing field service teams and third-party contractors to ensure safe, efficient, and high-quality execution of installation, testing, commissioning, maintenance, and field support activities.</p><p>• Planning and coordinating field resources, equipment, materials, and logistics to meet project schedules and customer commitments.</p><p>• Ensuring all field activities are executed in accordance with company HSE policies, quality standards, customer specifications, and applicable industry codes.</p><p>• Coordinating closely with Engineering, Manufacturing, Supply Chain, and Project Management teams to ensure project readiness and successful execution.</p><p>• Managing execution risks, resolving technical and operational issues, and implementing corrective actions to minimize project delays and disruptions.</p><p>• Monitoring project progress against schedule, budget, and contractual milestones while providing regular performance updates to internal and customer stakeholders.</p><p>• Ensuring quality plans, inspection requirements, commissioning procedures, and project documentation are completed in accordance with company processes.</p><p>• Managing customer interfaces during execution, responding to operational issues, and ensuring a high level of customer satisfaction throughout project delivery.</p><p>• Ensuring field teams understand project scope, contractual obligations, and technical requirements to achieve successful project outcomes.</p><p>• Driving continuous improvement in field operations, service delivery processes, execution efficiency, and safety performance.</p><p>• Developing the capability of field service personnel through coaching, competency development, and training programs.</p><p>Skills/Knowledge:</p><p>• Demonstrated experience managing field service teams, subcontractors, and site-based project execution.</p><p>• Strong understanding of HSE, quality management systems, and project execution best practices.</p><p>• Excellent leadership, communication, planning, and organizational skills in a customer-facing environment.</p><p>• Ability to manage multiple projects simultaneously while maintaining schedule, quality, and safety performance.</p><p>• Experience working within cross-functional and matrix organizations to deliver complex technical projects is a strong advantage.</p><p>• Ability to build trusted relationships with customers — including identifying opportunities to upsell Novel products and services — and with internal stakeholders, while effectively managing execution priorities.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Required Qualifications:</b></p><p>• Bachelor's Degree in Mechanical Engineering, Materials Engineering, or another relevant engineering discipline; pipeline infrastructure experience is mandatory.</p><p>• Minimum of 5 years' experience leading field execution, installation, commissioning, or service delivery within energy, industrial, pipeline, infrastructure, or EPC-type environments.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About the Role We're looking for a customer-focused and proactive Remote Customer Support Specialist to join our growing team. In this role, you'll help create exceptional customer experiences by providing timely support, resolving inquiries, and communicating effectively across multiple channels. If you enjoy helping people, solving problems, and delivering outstanding service, we'd love to hear from you.</p><p>Key Responsibilities</p><p>Customer Support</p><ul><li>Respond to customer inquiries via email, live chat, and phone in a professional and timely manner.</li><li>Provide accurate information about products, services, policies, and processes.</li><li>Assist customers with account questions, order updates, troubleshooting, and general support.</li><li>Deliver empathetic, solution-oriented service that ensures a positive customer experience.</li></ul><p>Issue Resolution</p><ul><li>Investigate and resolve customer concerns efficiently.</li><li>Escalate complex issues to the appropriate internal teams when needed.</li><li>Accurately document customer interactions and resolutions in the CRM system.</li><li>Follow up with customers to confirm issues have been fully resolved.</li></ul><p>Customer Experience</p><ul><li>Build lasting customer relationships through friendly, clear, and professional communication.</li><li>Collect customer feedback and share insights that help improve products and services.</li><li>Contribute to customer retention by consistently delivering high-quality support.</li><li>Collaborate with teammates to maintain a positive, customer-first culture.</li></ul><p>Systems &amp; Administrative Support</p><ul><li>Use CRM platforms, support software, and communication tools effectively.</li><li>Keep customer records accurate and up to date.</li><li>Assist in maintaining internal knowledge bases, FAQs, and support documentation.</li><li>Follow company procedures and quality standards to ensure consistent service.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>1 2 years of experience in customer support, customer service, or a related role.</li><li>Excellent written and verbal communication skills.</li><li>Strong problem-solving abilities with a customer-first mindset.</li><li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li><li>Professional, dependable, patient, and detail-oriented.</li><li>Strong organizational and time management skills.</li><li>Comfortable working independently in a remote environment.</li><li>Experience with CRM platforms and customer support software is an advantage.</li><li>Proficiency with Microsoft Office or similar productivity tools.</li><li>High school diploma or equivalent required; additional education or relevant certifications are a plus.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Our jobs aren t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to get it right for our guests and our business each and every time.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry.</p> <div> <div> <div> <b>Job Duties</b> </div> <div>Under direct supervision, promotes excellent customer relations at the worksite. Performs equipment rig-up and rig-down on at worksite and prepares equipment for performance of job. Ensures customer satisfaction with work performed. Responsible for safe operation of low- pressure/high-pressure pumps, air-compressors, chemical metering, filtration, and ancillary equipment during the delivery of services in accordance with job design and KPI&amp;aposs. Performs necessary calculations at the worksite as needed. Performs data collection, recording, and data distribution on jobs as needed. Coordinates and participates in the clean up, repair, and preparation of equipment for the next job. Utilizes competency processes to enhance skills development and job performance. Job tasks, correctly performed, impact directly on cost containment, efficiency and profitability of operations. Skills are typically acquired through completion of HES career development requirements as Operator Assistant ll. Skills are typically acquired by (6mos.) - 2 years PSL experience. Must possess good skills within the service line and have a general understanding of other service functions. Must be knowledgable of HMS and HSE standards, and guidelines for PSL personnel. Valid license to drive motor vehicles is required. Promotes safety awareness and environmental consciousness. Promotes and takes an active part in quality improvement processes (QIP). Consequences of error are easily measured and can be confined.</div></div></div></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b> Key Responsibilities </b>Customer Support </p> <ul> <li>Respond to customer inquiries via email, live chat, and phone in a timely and professional manner</li> <li>Provide accurate information regarding products, services, and company policies</li> <li>Assist customers with account support, troubleshooting, order inquiries, and general service requests</li> <li>Deliver friendly, empathetic, and solution-oriented customer service to ensure satisfaction</li> </ul> <p> Issue Resolution </p> <ul> <li>Investigate customer concerns and resolve issues efficiently</li> <li>Escalate complex matters to the appropriate internal teams when necessary</li> <li>Maintain accurate records of customer interactions and resolutions within company systems</li> <li>Follow up with customers to ensure issues have been fully resolved and expectations met</li> </ul> <p> Customer Experience </p> <ul> <li>Build positive customer relationships through clear and professional communication</li> <li>Gather customer feedback and share insights to help improve products and services</li> <li>Support customer retention by consistently providing high-quality assistance</li> <li>Contribute to a collaborative and customer-first team culture</li> </ul> <p> Administrative &amp; System Support </p> <ul> <li>Utilize CRM platforms, support software, and communication tools effectively</li> <li>Keep customer records and documentation accurate and up to date</li> <li>Assist in updating FAQs, internal documentation, and support resources</li> <li>Follow company policies and operational procedures to maintain service quality and consistency</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b> Qualifications </b>What We re Looking For </p> <ul> <li>1 2 years of experience in customer support, customer service, or a similar role</li> <li>Strong written and verbal communication skills</li> <li>Excellent problem-solving abilities with a customer-focused mindset</li> <li>Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment</li> <li>Professional, dependable, and patient approach when assisting customers</li> <li>Strong organizational skills and attention to detail</li> <li>Ability to work independently in a remote environment</li> <li>Familiarity with CRM systems and customer support tools is a plus</li> <li>Proficiency with Microsoft Office or similar productivity software</li> <li>High school diploma or equivalent required; additional education or certifications are an advantage</li> </ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Overview &amp; Responsibilities To ensure total alignment with client operational needs, EEE will assign a dedicated Customer Project Managers (CPM) to work closely with the Client. This role provides continuous support, improved communication, and proactive project management directly at Client sites and headquarters. When not deployed on field assignments, the primary location will be at the Client office in Al Jubail, with expectations for regular, scheduled site visits to all Client end-users and affiliate sites where the EEE fleet is installed. The Customer Project Manager coordinates the administrative, contractual, technical, and commercial aspects of field service and repair projects from initial inquiry to final billing and collection, directly producing service income for EEE. The incumbent manages multidisciplinary projects involving multiple EEE departments and product lines, as well as non-EEE products. On major projects, the CPM directly supervises and provides onsite project management for the installation, commissioning, overhaul, rerate/modifications, and troubleshooting of EEE and other OEM equipment (aligning with Field Service Project Manager requirements). This requires deep engineering knowledge to direct projects from inception (quote stage) to commissioning while ensuring execution remains strictly within budget. Stakeholder Engagement Matrix The CPM acts as the core liaison across internal departments, client divisions, and third-party compliance bodies: Internal EEE Contacts All levels of management and assigned personnel in: Field Service Operations Repair Shop Operations Service Parts Operations Technical Service Rerates and Modifications Aftermarket Sales Finance/Accounting Legal/Contract Administration HSE External Client Contacts Headquarters (HQ) departments HSE Procurement Engineering All key Affiliate sites Project, Third-Party &amp; Compliance Vendors Sub-contractors Service Providers Internal and external ISO &amp; HSE auditors Turnaround Project Management &amp; Field Support This role requires a wide range of independent action and decision-making throughout the entire project lifecycle (from RFQ to invoicing): Sales Integration &amp; Proposals: Support service sales operations when selling major field projects; technically support Sales teams and representatives during proposal presentations to customers. Collect data, understand scopes of work, conduct site surveys for technical/commercial proposals, and assist the Sales team with Terms &amp; Conditions (T&amp;Cs). Issue comprehensive technical proposals, including detailed work scopes, project plans, and manpower plans for Field Service projects. Costing, Pricing &amp; Resource Mobilization: Compile cost data for project man-hours, materials, and equipment required for implementation so the Sales team can establish commercial proposals and finalize job pricing. Plan jobs by scheduling and mobilizing personnel, tools, equipment, subcontractors, and goods; issue corresponding internal and external purchase orders and project order entries. Onsite Execution &amp; Supervision: Lead and coordinate EEE field activities at Client sites; manage onsite projects directly or actively support execution as an engineer. Supervise and schedule subcontractor teams for both major and minor projects. Brief all personnel (project managers, service engineers, technical representatives, subcontractors) prior to site work to ensure complete technical, commercial, and safety understanding. Outage &amp; Maintenance Planning: Support the Client with turnaround and maintenance planning; coordinate EEE bids for turnaround projects to ensure total alignment with Client requirements. Coordinate essential pre-turnaround activities, including spare parts planning, equipment surveys, and logistics. Project Controls &amp; Financial Management: Perform planning, technical detailing, and create work method statements to establish work requirements; manage projects dynamically within planned man-hours and financial budgets. Track project "extras" (additional working time, materials, etc.), initiate order amendment requests, and handle/log technical and commercial issues (including warranty handling and logging). Invoicing, Closure &amp; Access: Monitor project progress against contractual milestones to execute invoicing on progress payment orders; coordinate in-process cost tracking, initiate final invoicing upon completion, and assist in the collection of outstanding monies when necessary. De-brief teams post-job to establish internal lessons learned, implement/communicate discovered improvements, attend project closeout/lessons learned meetings with customers, and conduct self-assessments on assignments to improve products, processes, or quality systems. Maintain active, valid gate passes for all sites with an installed EEE fleet to ensure immediate emergency support when required. Equipment Condition, Lifecycle Support &amp; Technical Diagnostics Surveys &amp; Performance Monitoring: Conduct detailed on-site surveys and monitor equipment performance to share data-driven insights on reliability improvements. Technical Troubleshooting: Assist with equipment troubleshooting, failure analysis, Root Cause Analysis (RCA), and define preventative and corrective actions. Strategic Recommendations: Provide professional recommendations on maintenance, repair, spare parts strategies, modifications, and upgrades designed to extend equipment life, improve safety, or maximize efficiency. Quality, Safety, Compliance &amp; Risk Management System &amp; Safety Alignment: Perform all daily work in strict alignment with company guidelines as defined by the Quality and HSE management systems. Prepare necessary project risk assessments, safety documentation, and specialized rigging studies. Take an active, leading role in ensuring all work is executed safely to prevent injury to personnel or damage to equipment, including preparing and conducting on-site toolbox talks. Quality Control &amp; Nonconformity Prevention: Establish quality and documentation requirements for projects; initiate immediate action to prevent the occurrence of any nonconformity relating to products, processes, or the quality system. Risk &amp; Liability Management: Perform advanced planning to avoid field delays and protect profit margins.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education, Domain Expertise &amp; Aptitudes Degree Requirement: Bachelor's degree in Mechanical Engineering or a closely related technical field (or an equivalent combination of education and hands-on experience). Years of Experience: 5 to 10 years of proven experience in the industry. Technical Domain Expertise: Direct experience working with steam turbines, process compressors, steam turbine generators, and auxiliary equipment, including a strong working knowledge of related industry standards. Broad familiarity with EEE product lines as well as rotating machinery manufactured by other OEMs. Technical &amp; Cognitive Aptitudes: Strong thermodynamic aptitude and mechanical aptitude for high-speed rotating machinery. Functional knowledge of system controls. Proficient in reading, interpreting, and understanding complex technical drawings, blueprints, layouts, and schedules. Proven ability to author highly technical field reports, root cause analyses, and work method statements. Commercial, Leadership &amp; Soft Skills Commercial &amp; Leadership Capabilities: Expertise handling the contractual, commercial, and administrative aspects of field jobs within an international turbomachinery environment. Strong supervisory skills necessary to direct, schedule, and coordinate diverse teams of 20 to 100 lead engineers, technical representatives, and labor personnel assigned to major site projects. Demonstrated selling and negotiation skills. Soft Skills &amp; Adaptability: Highly organized, self-motivated, flexible, and resilient when coping with a wide variety of tasks, shifting environments, and complex forms of contract. High level of comfort navigating cultural diversity and strict health and safety (HSE) management systems. Communication &amp; Relationship Management: Excellent verbal and written communication skills with a profound, professional command of the English language. Natural ability to nurture strong working relationships with internal and external contacts, backed by proven conflict resolution skills. Presentation &amp; Software Proficiency Presentation Skills: Ability to collect, analyze, and present data in a clear and coherent manner, utilizing appropriate mediums. Computer &amp; Software Systems: Advanced capability utilizing industry-standard software tools, including Microsoft Office Suite (specifically Excel), Project Management Software (MS Projects, Primavera), and Enterprise Systems/Databases (Oracle, Windchill, Lotus Notes).</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Under broad direction, works with PDC and HR to hire operational staff. Establishes development plans for the assigned operational team and ensures they are followed. Performs applicable performance and competency assessments, and disciplinary activities as necessary up to and including termination proceedings with collaboration from the PDC and Human Resources. Assists with pre-job preparations by reviewing the cement job plan with the Technical Professional and the cement crew and addressing equipment and / or operational concerns before mobilizing to location. Supervises employees engaged in the delivery of cementing services and products, ensuring they follow the applicable Customer and Halliburton Health, Safety and Environmental (HSE) procedures and Halliburton Management System (HMS) procedures and the approved cement job plan. If required, initiates the Management of Change procedure. Holds pre and post-job safety meetings. Reviews job performance with the crew to identify opportunities to improve. Uses extensive cementing knowledge to assist cementing team resolve equipment and job execution problems. Engages employees in all PSL / Regional initiatives in the field. With support functions, continually evaluates the service quality of delivered services, including reviewing applicable performance metrics such as equipment maintenance compliance and equipment readiness, and applies findings to improve HSE performance and the utilization of equipment and personnel, reduce costs, increase service efficiency and customer satisfaction. Develops good customer relationships at the well site, providing operational expertise and solutions and following up on job performance to ensure customer satisfaction, including resolving job disputes and issues to approved levels. Requires a high school diploma and 2 years of experience as a Service Supervisor or Service Specialist.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requires a high school diploma and 2 years of experience as a Service Supervisor or Service Specialist.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>perform maintenance on auto vehicles such as oil, fluid and tire changes, wheel balancing &amp; assist our more experienced auto mechanics with more complicated repairs</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>vocational diploma or equivalent.</li><li>2 years</li><li>mechanical aptitude and skill set in car maintenance</li><li>Ability to perform day-to-day physical tasks</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Diagnose and repair complex mechanical, electrical, and hydraulic issues on CNC metal cutting machine tools, ensuring minimal downtime for clients.</li><li>Perform preventative maintenance and scheduled servicing to maximize machine performance and longevity.</li><li>Install, commission, and start-up new machine tools at customer sites, ensuring proper integration and initial operation.</li><li>Provide on-site and remote technical support, troubleshooting issues and guiding customers through solutions.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Possess a Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical field.</li><li>Hold relevant certifications in CNC machine repair, specific machine tool brands (e.g., Fanuc, Siemens), or industrial automation.</li><li>Demonstrate 5+ years of hands-on experience servicing CNC machining centers, lathes, mills, or grinding machines.</li><li>Proven expertise in diagnosing and repairing issues across mechanical, electrical, pneumatic, and hydraulic systems.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Duties</strong></p> <div> <p>Under general supervision, the sucessful candidate will :</p> <ul> <li>Performs Artificial Lift (AL) installations and pulls, routine checks, and troubleshooting.</li> <li>Provides instruction and technical support to customer personnel in the proper handling and operating procedures of ALs.</li> <li>Performs basic well production analysis and repair of AL equipment and tests, splices, and repairs cable.</li> <li>Prepares paperwork to include IFTA reports, billable and non-billable hours, and mileage.</li> <li>Trains and coaches new hires in basic principles.</li> <li>Promotes safety awareness and environmental consciousness, and complies with all applicable safety and environmental procedures and regulations.</li> <li>Ensures compliance with Health, Safety, and Environmental (HSE) regulations and guidelines.</li> <li>Maintains mechanical performance of truck used in transportation to and from the field.</li> <li>Trains and mentors lower level technicians at the well site. </li> </ul> </div> <div> <p><strong>Qualifications</strong></p> <div> <p>Skills are typically acquired through completion of high school or similar education and 3 to 4 years of experience in artificial lift operations. Performs basic mathematical calculations involving addition, subtraction, multiplication, and division is required. Basic reading comprehension and writing skills are required.</p> </div> </div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Skills are typically acquired through completion of high school or similar education and 3 to 4 years of experience in artificial lift operations. Performs basic mathematical calculations involving addition, subtraction, multiplication, and division is required. Basic reading comprehension and writing skills are required.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Duties</b></p> <div> <p>Under general supervision, the sucessful candidate will :</p> <ul> <li>Performs Artificial Lift (AL) installations and pulls, routine checks, and troubleshooting. Provides instruction and technical support to customer personnel in the proper handling and operating procedures of ALs.</li> <li>Performs basic well production analysis and repair of AL equipment and tests, splices, and repairs cable. Prepares paperwork to include IFTA reports, billable and non-billable hours, and mileage.</li> <li>Trains and coaches new hires in basic principles.</li> <li> Promotes safety awareness and environmental consciousness, and complies with all applicable safety and environmental procedures and regulations.</li> <li>Ensures compliance with Health, Safety, and Environmental (HSE) regulations and guidelines.</li> <li>Maintains mechanical performance of truck used in transportation to and from the field.</li> <li>Trains and mentors lower level technicians at the well site. </li> </ul> </div> <p><b>Qualifications</b></p> <div> <p>Skills are typically acquired through completion of high school or similar education and 3 to 4 years of experience in artificial lift operations. Performs basic mathematical calculations involving addition, subtraction, multiplication, and division is required. Basic reading comprehension and writing skills are required.</p> </div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Skills are typically acquired through completion of high school or similar education and 3 to 4 years of experience in artificial lift operations. Performs basic mathematical calculations involving addition, subtraction, multiplication, and division is required. Basic reading comprehension and writing skills are required.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Under general supervision, promotes excellent customer relations at the worksite. Plans and performs necessary calculations for fluids management at the well site as needed. May coordinate the activities of service operators during equipment rig up, rig down, and the preparation of equipment for performing a job. Ensures customer satisfaction with work performed. Performs data collection and data distribution on jobs as needed. Responsible for conducting pressure pumping operations, such as spotting acid and other fluids, in accordance with job design parameters safely and consistently in accordance with the job plan. Coordinates the clean up, repair, and preparation of equipment for the next job. Utilizes competency processes to enhance own skills development and job performance. Job tasks, correctly performed, impact indirectly on cost containment, efficiency and profitability of operations. Must possess exceptional skills within the service line and have a general understanding of other service functions. Must be knowledgeable of HMS, HSE standards, work methods and guidelines. Promotes and contributes to safety awareness and environmental consciousness. Promotes and takes an active part in quality and continuous improvement processes. Skills are acquired through 1.5 years of experience and completion of required competencies for current and next level. Requires completion of a high school diploma or equivalent.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requires completion of a high school diploma or equivalent.</p><p></p></section>