وظائف الدعم الفني في السعودية

<p>نبحث عن شخص متمكّن من التواصل مع العملاء عبر الواتساب، يجمع بين مهارات الدعم الفني ومهارات الإقناع والبيع، ويكون على دراية جيدة بالسوق السعودي وخصوصاً قطاع الوكالات الإبداعية.</p><p><strong>المهام المطلوبة:</strong></p><ul><li>الرد على استفسارات العملاء عبر الواتساب بشكل احترافي وسريع</li><li>المتابعة اليومية مع العملاء المحتملين والحاليين</li><li>إقناع العملاء وإتمام عمليات البيع (Closing)</li><li>بناء علاقة ثقة مع العميل من أول تواصل حتى إغلاق المشروع</li></ul><p><strong>المهارات المطلوبة:</strong></p><ul><li>خبرة سابقة في المبيعات أو خدمة العملاء</li><li>مهارة عالية في الإقناع والتفاوض</li><li>معرفة جيدة بالسوق السعودي، خصوصاً الوكالات الإبداعية</li><li>لباقة في التواصل الكتابي (واتساب)</li><li>الالتزام والمتابعة اليومية</li></ul><p><strong>نوع العمل:</strong> بارت تايم (دوام جزئي)</p><p>&nbsp;</p><p><strong>نظام المكافأة:</strong> عمولة على كل مشروع يتم إغلاقه من خلاله (تُحدد النسبة بالاتفاق)</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic</span><span> Technical Support engineer </span><span>to contribute to the success of our rapidly growing business.</span></p><br><p><span>You would act as the “Technical Support Engineer” role to join our Riyadh office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and respected relationships with internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.</span></p><br><p><span><strong>As a Technical Support Engineer, you will:</strong></span></p><br><p><span>• </span><span>Provide technical support via phone and web-based systems for customers based in SAARC, ME, and EMEA-based regions.</span></p><br><p><span>• </span><span>Thorough analysis and investigation of customers' reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis, which may also involve reproducing customers' sophisticated network setup in the lab environment.</span></p><br><p><span>• </span><span>Report and follow up with engineering and development to address and resolve product issues.</span></p><br><p><span>• </span><span>Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.</span></p><br><p><span>• </span><span>Running real-time phone or remote access sessions with customers.</span></p><br><p><span>• </span><span>Develop core competency in Fortinet’s product line and technologies.</span></p><br><p><span><strong>We Are Looking For:</strong></span></p><br><p><span>• </span><span>Good knowledge on Firewall and network security</span></p><br><p><span>• </span><span>Good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.</span></p><br><p><span>• </span><span>Strong troubleshooting and problem-solving skills in various OSI layer protocols.</span></p><br><p><span>• </span><span>Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.</span></p><br><p><span>• </span><span>Working knowledge of Linux OS, virtualization technologies, and cloud computing.</span></p><br><p><span>• </span><span>Experience in Python or any similar language will be an added advantage.</span></p><br><p><span>• </span><span>Exemplary skills in oral and written communication include the ability to speak clearly and persuasively, listen carefully to ensure a full understanding of the situation, and respond well to questions when dealing with both positive and negative situations.</span></p><br><p><span><strong>Educational and Experience Requirements:</strong></span></p><br><p><span>• </span><span>6 or more years of experience in the computer networking or security industry.</span></p><br><p><span>• </span><span>Bachelor/Master's degree in Electronics/Computer Science/Software Engineering or an equivalent combination of training and experience.</span></p><br><p><span>• </span><span>NSE 4 or equivalent certification – nice to have</span></p><br><p><span>We encourage candidates from all backgrounds and identities to apply. We offer a competitive Total Rewards package to support you in managing your overall health and financial well-being, flexible work arrangements, and a supportive work environment. If you aspire to experience a challenging, enjoyable, and rewarding career journey, we invite you to consider joining us and bringing solutions that make meaningful and lasting impact to our 660,000+ customers around the globe.</span>&nbsp;<br>&nbsp;</p><br><p>#LI-BG1 #LI-Hybrid</p><br><br><b>Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet’s Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.</b> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>We are seeking a proactive and skilled L1 Support Engineer to join our IT Managed Services team. This role is responsible for providing first-level technical support, monitoring IT systems, troubleshooting issues, and escalating incidents related to enterprise IT infrastructure, cloud, networking, and security technologies. The ideal candidate will have strong analytical skills, excellent communication abilities, and a customer-focused approach to IT operations.&nbsp;</span></p><br><br><br><p>Responsibilities:</p><br><br><br><br><ul><li>Provide first-level support for IT incidents and service requests across various enterprise technologies, ensuring timely resolution and accurate documentation&nbsp;</li><li>Monitor infrastructure components, including compute, storage, networking, security, and cloud environments, responding to alerts and performing initial troubleshooting&nbsp;</li><li>Perform basic administration tasks such as system health checks, log analysis, and routine maintenance activities&nbsp;</li><li>Assist in configuring, provisioning, and maintaining IT systems, including virtualization, cloud platforms, security appliances, and networking devices&nbsp;</li><li>Escalate complex issues to L2/L3 teams while ensuring proper knowledge transfer and ticket documentation&nbsp;</li><li>Follow IT service management (ITSM) processes and best practices, adhering to SLAs for incident response and resolution&nbsp;</li><li>Assist in backup and disaster recovery operations, ensuring data integrity and availability&nbsp;</li><li>Support access management, identity verification, and security compliance procedures&nbsp;</li><li>Document troubleshooting steps, issue resolutions, and system configurations in the knowledge base&nbsp;</li><li>Participate in shift-based operations, including weekends and on-call support as required</li></ul><br><p>Requirements: </p><br><br><ul><li>Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)&nbsp;</li><li>1-3 years of experience in an IT support or infrastructure monitoring role&nbsp;</li><li>Basic knowledge of enterprise IT infrastructure, including compute, storage, networking, security, and cloud platforms&nbsp;</li><li>Familiarity with ITSM tools (ServiceNow) and ticketing systems&nbsp;</li><li>Experience with monitoring tools for system health checks and log analysis&nbsp;</li><li>Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLANs)&nbsp;</li><li>Strong troubleshooting and diagnostic skills with an analytical approach&nbsp;</li><li>Excellent verbal and written communication skills&nbsp;</li><li>Ability to work in a fast-paced, team-oriented environment&nbsp;</li><li>Customer-centric mindset with the ability to handle technical queries efficiently</li></ul><br><p>Nice to Have:</p><br><br><br><br><ul><li>Certifications such as VMware VCTA, CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator&nbsp;</li><li>Experience with automation tools and scripting (PowerShell, Bash, Python)&nbsp;</li><li>Basic knowledge of cloud computing platforms and hybrid cloud environments&nbsp;</li><li>Understanding of cybersecurity principles and endpoint protection solutions&nbsp;</li><li>Experience with identity and access management tools&nbsp;</li><li>Familiarity with IT asset management and compliance tracking&nbsp;</li><li>Exposure to containerized environments and orchestration tools&nbsp;</li><li>#LI-JB2</li></ul>&amp;#xa;&amp;#xa;<p><span><b>About Rackspace Technology</b></span></p><br><br><p><span>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.</span></p><br><br><br><p><span><b>More on Rackspace Technology</b></span></p><br><br><p><span>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.</span></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role Overview:</strong><br> DeepSource Technologies is seeking a proactive and customer-focused L1 Support professional to provide first-line technical assistance to end users. The candidate will support various IT systems, troubleshoot issues, and ensure efficient resolution to enhance user satisfaction.</p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li>Respond promptly to incoming support requests through phone, email, or ticketing systems.</li><li>Diagnose and resolve common hardware, software, and network issues.</li><li>Document support activities and update tickets with accurate information.</li><li>Escalate complex problems to appropriate higher-level support teams.</li><li>Assist in system setups, installations, and configurations as needed.</li><li>Maintain knowledge base articles for frequent problems and solutions.</li><li>Work closely with other IT teams to ensure timely resolution of incidents.</li><li>Hands-on experience using ticketing systems (e.g., Jira Service Desk, Zendesk, ServiceNow, Freshdesk) for logging, tracking, and resolving support tickets in line with SLA commitments</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Requisition ID: </b>177934&nbsp;</p><p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.&nbsp;</p><p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><p>&nbsp;</p><p>Position Summary</p><p>The Technical Support Engineer serves as the dealership’s highest technical authority for complex diagnostic cases, warranty escalations, and OEM technical coordination.</p><p>The role supports Workshop Supervisors and Technicians in resolving advanced and repeat faults that require deeper analysis, while ensuring all diagnostic and repair activities meet OEM standards. Acting as the primary technical interface with the manufacturer, the Technical Support Engineer protects the dealership’s brand reputation through accurate reporting, effective recall execution, and strong technical governance.</p><p>In addition, the role plays a key part in developing workshop capability by coaching technicians, driving technical excellence, and supporting continuous improvement initiatives across aftersales operations.</p><p>Key Responsibilities</p><p>Escalated Diagnostics &amp; Case Resolution</p><p>• Lead diagnosis and resolution of complex, repeat, or high-priority technical cases escalated from the workshop</p><p>• Apply structured diagnostic methodologies using advanced tools, OEM systems, and technical documentation</p><p>• Identify root causes of faults and define corrective actions that eliminate repeat failures and comebacks</p><p>• Document detailed case reports including diagnosis steps, root cause analysis, corrective actions, and lessons learned</p><p>OEM Liaison &amp; Field Actions</p><p>• Act as the primary technical contact between the dealership and OEM / Principal technical support teams</p><p>• Manage recall campaigns, Special Service Campaigns (SSCs), and field actions from identification to completion</p><p>• Prepare and submit Technical Reports, Product Quality Reports (PQRs), and warranty escalation cases in line with OEM requirements</p><p>• Ensure timely communication and compliance with OEM technical updates, service bulletins, and field actions</p><p>Technician Coaching &amp; Capability Building</p><p>• Support and coach Technicians and Electrical Technicians on complex repairs, diagnostic strategies, and new technologies</p><p>• Conduct technical training sessions, workshops, and toolbox talks to enhance workshop capability</p><p>• Collaborate with Technical Trainers to identify skill gaps and implement structured development plans</p><p>• Build and maintain a knowledge base of common faults, diagnostic approaches, and OEM technical updates</p><p>Quality, Warranty &amp; Continuous Improvement</p><p>• Ensure all technical work meets OEM diagnostic and repair standards to support warranty claim approval and audit readiness</p><p>• Analyze workshop performance data including comeback rates, First Time Right (FTR), and warranty claims to identify improvement opportunities</p><p>• Lead initiatives to reduce repeat repairs, improve diagnostic accuracy, and enhance workshop efficiency</p><p>• Support continuous improvement programs aligned with dealership operational and quality objectives</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Educational Requirements</p><p>• Bachelor’s Degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a related discipline</p><p>• OEM Master Technician certification or equivalent advanced technical qualification is highly preferred</p><p>Experience Requirements</p><p>• Minimum 7–10 years of progressive experience within a franchised automotive dealership workshop</p><p>• Proven track record of resolving complex technical issues and supporting advanced diagnostics</p><p>• Experience working directly with OEM technical teams, warranty departments, or technical support functions</p><p>• Strong exposure to EV, hybrid systems, ADAS, and modern vehicle electronics is essential</p><p>Technical Skills</p><p>• Expert-level proficiency in OEM diagnostic platforms, scan tools, and oscilloscope-based diagnostic equipment</p><p>• Deep understanding of vehicle systems including powertrain, chassis, body electronics, and high-voltage (HV) systems</p><p>• Ability to perform detailed root cause analysis and produce structured technical reports</p><p>• Strong working knowledge of DMS platforms, warranty systems, OEM portals, and technical reference tools</p><p>• Proficiency in Microsoft Excel and PowerPoint for reporting, analysis, and presentation of technical findings</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are hiring Technical Support Engineers for CCTV &amp; video cloud platform. Fresh graduates with related majors are welcome with full training. Core work covers on-site inspection, fault troubleshooting, system commissioning and client technical service. Candidates with passion for network &amp; security technology are preferred, stable career growth and complete welfare package provided.</p><p><br></p><p>Job Responsibilities</p><p>&nbsp;</p><p>1. Communicate and confirm functional requirements with customers, sort out demand details, clarify acceptance standards. Translate customer demands into executable technical schemes, coordinate internal R&amp;D and implementation teams.</p><p>2. Complete deployment, commissioning and go-live for new projects, including IP planning, recording configuration, access permission setup, cloud device registration, storage tuning and platform parameter optimization; assist clients with project acceptance and trial operation support.</p><p>3. Troubleshoot faults of CCTV cameras, NVR, video management platforms, video cloud platforms and security network via remote access or on-site visits; resolve intermediate issues escalated from L1 support and complete work order closure.</p><p>4. Provide technical training and after-sales consultation for client staff, covering live view, playback , account management and basic self-inspection of failures.</p><p>5. Fill in maintenance tickets, inspection reports and fault logs; sort out equipment inventory, network topology and standard operation procedures; accumulate typical cases and FAQs for internal knowledge base.</p><p>6. Coordinate internally with R&amp;D and procurement teams to report product bugs and hardware defects; communicate progress and system operation status with client contacts; collaborate with manufacturer engineers to resolve complex technical issues.</p><p>7. Conduct regular on-site equipment inspections, online rate checks and storage space cleanup; provide emergency standby service for major events and holidays; implement equipment replacement, system upgrades and patch deployment.</p><p>8. Work location: Riyadh. Fluent proficiency in both Arabic and English</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Fresh Graduate</p><p>1. College diploma or above, major in Computer Science, Network Engineering, Telecommunication, Electronic Information, Weak Current Engineering or Automation;</p><p>2. Strong interest in security monitoring, network infrastructure, cloud platform and IT operation &amp; maintenance technologies; self-motivated to learn new skills and develop long-term career in technical field;</p><p>3. Solid basic knowledge of TCP/IP protocol, IP addressing, LAN and switches; proficient in Windows operation; familiarity with basic Linux commands is a plus;</p><p>4. Preferred experience: hands-on practice with Hikvision, Dahua, Uniview cameras, NVR and POE switches; campus lab maintenance or personal server deployment experience;</p><p>5. Clear logical thinking with strong problem-solving ability and hands-on skills; patient communication, good service awareness, careful and responsible working attitude;</p><p>6. Able to work on-site at project locations, take short business trips and participate in shift-based emergency on-call; willing to receive mentor training and grow from L1 to independent L2 support step by step.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Overview:</strong></p><br><p>We are looking for a skilled <strong>T24 Technical Support Specialist</strong> with a strong focus on <strong>COB (Close of Business) support</strong> to ensure the smooth and uninterrupted operation of core banking activities. The candidate will be responsible for monitoring, maintaining, and troubleshooting T24 technical environments, especially during COB execution cycles. The ideal candidate will have solid experience in T24 architecture, COB performance tuning, issue resolution, and batch job control.</p><br><p><strong>Responsibilities:</strong></p><br><p><strong>COB Monitoring &amp; Execution:</strong></p><br><ul><li>Monitor and manage the daily Close of Business (COB) processing and ensure its completion within the agreed SLA.</li><li>Investigate and resolve COB failures, errors, or delays and provide immediate support to ensure continuity of operations.</li><li>Coordinate with functional users and infrastructure teams to resolve issues affecting COB.</li></ul><p><strong>Technical Support &amp; Maintenance:</strong></p><br><ul><li>Provide technical support for T24 modules, interfaces, and environments.</li><li>Manage and troubleshoot batch jobs, scripts, and environment parameters.</li><li>Perform T24 system health checks, log analysis, and application-level monitoring.</li><li>Ensure uptime and performance of all T24 environments (live, test, development).</li></ul><p><strong>Issue Management &amp; Root Cause Analysis:</strong></p><br><ul><li>Log, track, and resolve incidents related to COB and T24 system operations.</li><li>Conduct root cause analysis of recurring COB-related issues and suggest permanent fixes.</li><li>Document issue resolutions and create knowledge base materials for common incidents.</li></ul><p><strong>Coordination &amp; Communication:</strong></p><br><ul><li>Liaise with Temenos or vendors for issue escalation and patch application.</li><li>Coordinate with infrastructure, database, and application teams during critical support windows.</li><li>Work closely with business users and core banking functional consultants to align support priorities.</li></ul><p><strong>Performance &amp; Automation:</strong></p><br><ul><li>Identify areas for COB process optimization and automation.</li><li>Contribute to performance tuning of COB cycles and batch jobs.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Software Technical Support Specialist</b> </p><p><b>Location: Riyadh - Full-time position</b> </p><p> </p><p><b>Job Objective:</b> Provide effective technical support to clients to ensure efficient use of software products, quickly resolve technical issues, and enhance overall customer experience. </p><p> </p><p><b>Responsibilities:</b> </p><ol><li>Receive technical support requests via phone, email, or ticketing systems. </li><li>Diagnose technical issues related to software or operating environments and provide accurate solutions. </li><li>Guide clients on proper usage steps and clarify features and settings. </li><li>Document recurring issues and solutions within the knowledge base. </li><li>Coordinate with the development team upon discovering software bugs and submit detailed reports. </li><li>Monitor updates and new releases of products and inform clients of developments. </li><li>Adhere to Service Level Agreements (SLA) and ensure timely resolution of issues. </li><li>Train new clients on system usage if necessary. </li><li>Write or modify operation manuals for new and updated systems. </li><li>Test new updates for the systems. </li></ol><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Skills and Requirements:</b> </p><ol><li>Practical experience in technical support and customer service in the software field. </li><li>Good understanding of technical environments (Windows / networks / databases / Office applications). </li><li>Good knowledge of SQL and ability to execute basic queries. </li><li>Strong analytical skills and problem diagnosis ability. </li><li>Excellent communication skills and ability to simplify technical information. </li><li>Proficiency in working with ticketing systems and communication tools. </li><li>Ability to work under pressure and manage time effectively. </li></ol><p><b>Qualifications:</b> </p><ol><li>Bachelor's degree in Information Technology, Software Engineering, Computer Science, or a related field. </li><li>Or a Bachelor's degree in any field with certifications or training in a related technical field. </li><li>Good level of proficiency in Arabic and English.</li></ol><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.</p><br><p>At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.</p><br><p>We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.</p><br><p>By joining our team, you will have the opportunity to be part of a <strong>global, diverse environment;</strong> you will be joining a <strong>winning team</strong> with a <strong><u>commitment to sustainability;</u></strong> and a company where we get things done so that you can <strong>make a positive impact</strong> on the world.</p><br><p>We’re looking for innovative and original thinkers to work in an environment where you can <strong>#MakeYourMoment</strong> so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.</p><br><p>If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.</p><br><br>Job Description<br><p>IT Operations&nbsp;is the frontline connection between IT@IFS and our global user community. Delivering local and remote support that ensures our colleagues have seamless access to the technology and systems they need to work efficiently. By providing responsive, high-quality support and continuously improving IT services, we enable teams to focus on delivering value without technical disruptions.&nbsp;</p><br><p>This mid-level role is crafted for experienced IT professionals who excel in delivering high-quality technical support directly to end users across varied environments. As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical issues that go beyond first-line resolution, applying deep diagnostic&nbsp;expertise&nbsp;and a methodical approach to problem-solving. Your responsibilities span across&nbsp;maintaining&nbsp;and enhancing the performance of end-user systems and managing device configurations.&nbsp;</p><br><p>In this capacity, you&nbsp;operate&nbsp;with a high degree of autonomy, often leading initiatives that improve service delivery and user satisfaction. You are expected to proactively&nbsp;identify&nbsp;inefficiencies,&nbsp;implement system optimizations, and contribute to continual service improvement efforts. Collaboration is key, as you work closely with cross-functional and cross-regional teams to uphold service excellence, share best practices, and align support strategies with organizational goals. Your role also involves mentoring junior support staff, shaping technical documentation, and&nbsp;participating&nbsp;in the rollout of&nbsp;new technologies&nbsp;and tools that enhance the end-user experience.&nbsp;</p><br><p>Ultimately, this&nbsp;position demands a balance of hands-on technical&nbsp;proficiency, strategic thinking, and a user-centric mindset. You are a trusted technical advisor within the support ecosystem, driving operational resilience and ensuring that users across the enterprise experience seamless, secure, and responsive IT services.&nbsp;</p><br><p><strong>Key Responsibilities&nbsp;&nbsp;</strong></p><br><p><strong>Deliver Advanced Multi-Platform Support&nbsp;</strong></p><br><ul><li><p>Provide expert-level technical&nbsp;assistance&nbsp;across Windows, macOS, and mobile platforms.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Ensure seamless user experiences by resolving complex device, application, and connectivity issues both onsite and remotely.&nbsp;</p><br></li></ul><p><strong>Lead Troubleshooting &amp; Escalation Management&nbsp;</strong></p><br><ul><li><p>Take ownership of persistent or high-impact technical problems, applying deep diagnostic&nbsp;expertise.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Collaborate with infrastructure and application teams to escalate and resolve issues efficiently.&nbsp;</p><br></li></ul><p><strong>Support &amp; Optimize Office IT Infrastructure&nbsp;</strong></p><br><ul><li><p>Maintain and enhance video conferencing systems, network connectivity, and shared office technologies.&nbsp;</p><br></li></ul><ul><li><p>Ensure meeting spaces and collaboration tools are reliable, user-friendly, and aligned with hybrid work needs.&nbsp;</p><br></li></ul><p><strong>Represent IT in Cross-Functional Projects&nbsp;</strong></p><br><ul><li><p>Act as a technical liaison in office expansions, infrastructure upgrades, and service transitions.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Provide input on planning, implementation, and post-deployment support.&nbsp;</p><br></li></ul><p><strong>Maintain Documentation &amp; Knowledge Sharing&nbsp;</strong></p><br><ul><li><p>Create and refine internal documentation, SOPs, and troubleshooting guides.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Contribute to team knowledge bases and mentor peers through structured learning and informal coaching.</p><br></li></ul><p><strong>Provide Regional Onsite Support&nbsp;</strong></p><br><ul><li><p>Travel occasionally to regional offices to deliver hands-on support,&nbsp;assist&nbsp;with deployments, and build relationships with local teams.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Ensure consistent service standards across locations.&nbsp;</p><br></li></ul><p><strong>Skills &amp;&nbsp;Competencies&nbsp;&nbsp;</strong></p><br><p><strong>Advanced Troubleshooting&nbsp;</strong></p><br><ul><li><p>Diagnoses and resolves complex, persistent, or multi-layered technical issues across Windows, macOS, and mobile platforms.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Apply structured problem-solving and leverages enterprise tools to ensure long-term resolution and user satisfaction.&nbsp;</p><br></li></ul><p><strong>MacOS Expertise&nbsp;</strong></p><br><ul><li><p>Demonstrates deep&nbsp;proficiency&nbsp;in macOS administration, including user account management, software deployment, system preferences, and device compliance.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Confidently support Apple environments in mixed-platform workplaces.&nbsp;</p><br></li></ul><p><strong>Security Awareness&nbsp;</strong></p><br><ul><li><p>Upholds&nbsp;high standards&nbsp;of endpoint and data security in collaboration with the Security Operations Centre (SOC).&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Support patching, access controls, and incident response protocols while promoting user awareness and safe practices.&nbsp;</p><br></li></ul><p><strong>Project Collaboration&nbsp;</strong></p><br><ul><li><p>Actively contributes to cross-functional IT initiatives such as infrastructure upgrades, office expansions, and technology rollouts.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Provide technical input, support implementation, and ensure smooth transitions for end users.&nbsp;</p><br></li></ul><p><strong>Documentation &amp; Knowledge Sharing&nbsp;</strong></p><br><ul><li><p>Creates and&nbsp;maintains&nbsp;clear, actionable documentation including SOPs, troubleshooting guides, and internal knowledge base articles.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Share&nbsp;expertise&nbsp;with peers and junior staff to promote consistency and continuous learning.&nbsp;</p><br></li></ul><p><strong>Customer Service Excellence&nbsp;</strong></p><br><ul><li><p>Delivers high-quality support across multiple channels - face-to-face, Teams, email - with professionalism, empathy, and clarity.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Build trust with users by resolving issues efficiently and communicating effectively.&nbsp;</p><br></li></ul><p><strong>Autonomy &amp; Leadership&nbsp;</strong></p><br><ul><li><p>Operates independently with minimal supervision, managing priorities and resolving escalations.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Mentor junior team members, lead local initiatives, and contribute to team development and service improvement.&nbsp;</p><br></li></ul><br>Qualifications<br><p><strong>Education&nbsp;</strong></p><br><ul><li>Bachelor’s degree&nbsp;in Information Technology, Computer Science, Computer Systems &amp; Network or System Engineering (or equivalent experience).&nbsp;</li></ul><p><strong>Certifications</strong>&nbsp;&nbsp;</p><br><ul><li><p> Relevant certifications (e.g., ACSP,&nbsp;ACiT, Microsoft Modern Desktop, ITIL Foundation).&nbsp;</p><br></li></ul><p><strong>Experience Requirements&nbsp;</strong></p><br><ul><li>Strong professional IT support experience, including remote and onsite roles.&nbsp;&nbsp;</li><li>At least 2&nbsp;years of experience in IT operations or IT support function.</li><li>Advanced&nbsp;proficiency&nbsp;in Windows, macOS, and mobile platforms.&nbsp;</li><li>Strong experience with MDM tools (Jamf&nbsp;Pro, Intune).&nbsp;</li><li>Familiarity with ITIL service management and compliance practices.&nbsp;</li><li>Experience supporting a global customer base and collaborating across time zones.&nbsp;&nbsp;</li><li>Hands on experience with troubleshooting end-user IT equipment &nbsp;(Laptops, Monitor etc..) hardware issues will be an added advantage</li><li>Strong understanding in basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc.</li><li>Ability to work in a fast-paced, ever changing environment.</li><li>Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills.</li><li>Demonstrated professionalism, service mindset, and interpersonal skills.&nbsp;</li></ul><p><strong>Growth Indicators</strong></p><br><ul><li><p>Leads Local Support Operations&nbsp;<br> Serves as the go-to technical lead for regional support activities, coordinating daily workflows, mentoring team members, and ensuring consistent service delivery aligned with enterprise standards.&nbsp;&nbsp;&nbsp;</p><br></li><li><p>Improves Support Processes &amp; User Experience&nbsp;<br> Identifies recurring challenges and inefficiencies, then&nbsp;initiates&nbsp;and implements enhancements to support workflows, documentation, and user-facing services. Advocates for solutions that reduce friction and elevate satisfaction. Recognizes AI as a critical tool for automating tasks, analysing support trends, and enhancing responsiveness.&nbsp;&nbsp;</p><br></li><li><p>Influences Strategic IT Planning&nbsp;<br> Provides input on infrastructure decisions, technology rollouts, and service design. Collaborates with cross-functional teams to align support capabilities with broader IT goals and operational need.&nbsp;</p><br></li></ul><br>Additional Information<br><p><em>We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.</em></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Job Description:</p><p>Position: IT Support&nbsp;</p><p>Experience 7 + years</p><p>Place: Riyadh</p><p>Joining Date: Immediate</p><p>Salary : negotiable</p><p>&nbsp;</p><p>Skill Sets:</p><p>MS Dynamics 365, Biz Central, LS Retail, POS, Shopify, Service/issue Mgmt, User Interaction, Development/customization experience, Retail experience, SW knowledge. Arabic Speaking - advantage.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p># Technical Support Engineer Job Description</p><p>&nbsp;</p><p>We are hiring Technical Support Engineers for CCTV &amp; video cloud platform. Fresh graduates with related majors are welcome with full training. Core work covers on-site inspection, fault troubleshooting, system commissioning and client technical service. Candidates with passion for network &amp; security technology are preferred, stable career growth and complete welfare package provided.</p><p>&nbsp;</p><p>## Job Responsibilities</p><p>&nbsp;</p><p>1. Communicate and confirm functional requirements with customers, sort out demand details, clarify acceptance standards. Translate customer demands into executable technical schemes, coordinate internal R&amp;D and implementation teams.</p><p>2. Complete deployment, commissioning and go-live for new projects, including IP planning, recording configuration, access permission setup, cloud device registration, storage tuning and platform parameter optimization; assist clients with project acceptance and trial operation support.</p><p>3. Troubleshoot faults of CCTV cameras, NVR, video management platforms, video cloud platforms and security network via remote access or on-site visits; resolve intermediate issues escalated from L1 support and complete work order closure.</p><p>4. Provide technical training and after-sales consultation for client staff, covering live view, playback , account management and basic self-inspection of failures.</p><p>5. Fill in maintenance tickets, inspection reports and fault logs; sort out equipment inventory, network topology and standard operation procedures; accumulate typical cases and FAQs for internal knowledge base.</p><p>6. Coordinate internally with R&amp;D and procurement teams to report product bugs and hardware defects; communicate progress and system operation status with client contacts; collaborate with manufacturer engineers to resolve complex technical issues.</p><p>7. Conduct regular on-site equipment inspections, online rate checks and storage space cleanup; provide emergency standby service for major events and holidays; implement equipment replacement, system upgrades and patch deployment.</p><p>8. Work location: Riyadh. Fluent proficiency in both Arabic and English</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>1. College diploma or above in IT/telecommunication/weak current fields, with 1+ years experience in security video, IT system or cloud platform technical support;</p><p>2. Full proficiency in end-to-end CCTV system troubleshooting: cameras, NVR, storage, POE security network, local video platform and video cloud;</p><p>3. Skilled in basic Linux operation, log analysis and network configuration (VLAN, port setup, routing); capable of solving mass device offline, abnormal bitrate, cloud playback failure and other medium-level faults independently;</p><p>4. Capable of independent on-site implementation, system commissioning, client acceptance and training; able to deliver formal technical documents, inspection reports and technical schemes;</p><p>5. Excellent communication and coordination skills to liaise with senior client representatives and drive issue resolution; able to withstand pressure from frequent business trips and night emergency support;</p><p>6. Certifications such as HCIA, Security System Engineer or Low Voltage Electrician Certificate are preferred; candidates with experience in large industrial parks, government projects.</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> </p> <b>Job Description</b> <p> </p> <p> </p> <p>Manage the client service requests via inbound and outbound telephone calls, e-mails, web requests and walk-ins</p> <ul> <li>Provide prompt resolution to customer inquiries by providing appropriate and accurate information</li> <li>Accurately document and update records in required systems</li> <li>Follow up in a timely manner to ensure customer satisfaction</li> <li>Understand all programs, systems, and procedures necessary to perform job effectively</li> <li>Where applicable, communicate with customers to attempt to bring resolution </li> <li>Communicate feedback and progress to management</li> <li>Maintain diplomacy and tact when dealing with upset or escalated calls</li> <li>Escalate customer complaints and/or calls through the appropriate channels to management</li> <li>Provide feedback to management concerning possible problems or areas of improvement</li> <li>Make recommendations to implement improved processes</li> <li>Perform other duties as assigned by management</li> <li>Ability to maintain the highest level of confidentiality</li> <li>Proficient personal computer skills, including Microsoft Office</li> <li>Excellent interpersonal, written, and oral communication skills</li> <li>Ability to work in a team fostered environment</li> <li>Ability to work in a multi-tasked environment</li> <li>Ability to prioritize and organize work</li> <li>Ability to adapt to a flexible schedule</li> </ul> <p> </p> <b>Worker Type</b> Employee<p> </p> <b>Job Type</b> Regular<p> </p> <p> <i>At </i> <i>AtkinsR alis</i> <i>, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. </i> </p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Gartner IT: </b></p><br><p>Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients.&nbsp; We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.&nbsp; Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.&nbsp;</p><br><p><b>About the role: </b></p><br><p>The Technical Support Specialist provides second level support to identify and solve technical issues escalated by the Help Desk to meet Gartner standards and SLA's for all Gartner Associates (in local and regional Gartner offices or working remotely). The Technical Support Specialist will also provide technical expertise on projects, site visits and Gartner Events.</p><br><p><b>What you will do: </b></p><br><ul><li>Escalated (level 2) technical support: Provides technical hardware troubleshooting &amp; diagnosis, software troubleshooting/installation, and information gathering to provide business solutions to keep Gartner Associates and infrastructure operational 24x7.</li><li>Remote office visits (when required): Evaluates and provides onsite support in remote office locations including resolving technical issues and building rapport with associates.</li><li>Asset Management: Accurately manages all asset life cycles to allow for the most efficient deployment of assets throughout the company.</li><li>Events &amp; Symposiums: To ensure Gartner delivers world class events to our clients, liaise with ITIO Event Manager and Events staff to provide technology services and support to associates and clients including making on the spot decisions requiring discretion and judgment which impact Gartner’s client satisfaction.</li><li>Active Management of Service Request, Incident, and Activities: Responsible for ensuring all associate interactions are accurately documented, assigned, and communicated in order to determine and resolve issues, escalate if necessary, and provide solutions for future problem resolution and process improvement.</li></ul><p><b>What you will need: </b></p><br><ul><li>Bachelor’s degree or foreign equivalent degree in Computer Science or a related field required</li><li>1+ years client service experience</li><li>1-3 years’ experience in an entry level technical support role.</li><li>Understands networking concepts; servers; LANs/WANs.</li><li>Experience using help desk call logging system.</li><li>Experience with standard Microsoft products and platforms.</li><li>Good problem - solving skills.</li><li>Good communicator, able to deal independently with staff throughout the organization (verbal and written).</li><li>Excellent customer service skills<br>&nbsp;</li></ul><p><b>What you will get:</b></p><br><ul><li>Competitive salary, generous paid time off policy, and more!</li><li>World-class sales training programs and skill development programs</li><li>Collaborative, team-oriented culture that embraces inclusion</li><li>Professional development and career growth opportunities</li></ul><p><b>Who are we? </b></p><br><p>At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.</p><br><p>Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.</p><br><p>Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.</p><br><p><b>What makes Gartner a great place to work? </b></p><br><p>Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.</p><br><p>We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.</p><br><p>Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.</p><br><p>We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.</p><br><p><b>Gartner is the world authority on AI</b></p><br><p>At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.</p><br><p>It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.</p><br><p><b>What do we offer? </b></p><br><p>Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.</p><br><p>In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.</p><br><p>Ready to grow your career with Gartner? Join us.</p><br><p><br>The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.</p><br><p>Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to&nbsp;<span><span><span><span><span>ApplicantAccommodations@gartner.com</span></span></span></span></span>.</p><br>Job Requisition ID:111433<p><span>By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.</span></p><br><p>Gartner Applicant Privacy Link: <span><span><span><span><span><span><span><span><span>https://jobs.gartner.com/applicant-privacy-policy</span></span></span></span></span></span></span></span></span></p><br><p><br><span><b>For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.</b></span></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Position Summary</p><p>The Technical Support Engineer serves as the dealership’s highest technical authority for complex diagnostic cases, warranty escalations, and OEM technical coordination.</p><p>The role supports Workshop Supervisors and Technicians in resolving advanced and repeat faults that require deeper analysis, while ensuring all diagnostic and repair activities meet OEM standards. Acting as the primary technical interface with the manufacturer, the Technical Support Engineer protects the dealership’s brand reputation through accurate reporting, effective recall execution, and strong technical governance.</p><p>In addition, the role plays a key part in developing workshop capability by coaching technicians, driving technical excellence, and supporting continuous improvement initiatives across aftersales operations.</p><p>Key Responsibilities</p><p>Escalated Diagnostics &amp; Case Resolution</p><p>• Lead diagnosis and resolution of complex, repeat, or high-priority technical cases escalated from the workshop</p><p>• Apply structured diagnostic methodologies using advanced tools, OEM systems, and technical documentation</p><p>• Identify root causes of faults and define corrective actions that eliminate repeat failures and comebacks</p><p>• Document detailed case reports including diagnosis steps, root cause analysis, corrective actions, and lessons learned</p><p>OEM Liaison &amp; Field Actions</p><p>• Act as the primary technical contact between the dealership and OEM / Principal technical support teams</p><p>• Manage recall campaigns, Special Service Campaigns (SSCs), and field actions from identification to completion</p><p>• Prepare and submit Technical Reports, Product Quality Reports (PQRs), and warranty escalation cases in line with OEM requirements</p><p>• Ensure timely communication and compliance with OEM technical updates, service bulletins, and field actions</p><p>Technician Coaching &amp; Capability Building</p><p>• Support and coach Technicians and Electrical Technicians on complex repairs, diagnostic strategies, and new technologies</p><p>• Conduct technical training sessions, workshops, and toolbox talks to enhance workshop capability</p><p>• Collaborate with Technical Trainers to identify skill gaps and implement structured development plans</p><p>• Build and maintain a knowledge base of common faults, diagnostic approaches, and OEM technical updates</p><p>Quality, Warranty &amp; Continuous Improvement</p><p>• Ensure all technical work meets OEM diagnostic and repair standards to support warranty claim approval and audit readiness</p><p>• Analyze workshop performance data including comeback rates, First Time Right (FTR), and warranty claims to identify improvement opportunities</p><p>• Lead initiatives to reduce repeat repairs, improve diagnostic accuracy, and enhance workshop efficiency</p><p>• Support continuous improvement programs aligned with dealership operational and quality objectives</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Educational Requirements</p><p>• Bachelor’s Degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a related discipline</p><p>• OEM Master Technician certification or equivalent advanced technical qualification is highly preferred</p><p>Experience Requirements</p><p>• Minimum 7–10 years of progressive experience within a franchised automotive dealership workshop</p><p>• Proven track record of resolving complex technical issues and supporting advanced diagnostics</p><p>• Experience working directly with OEM technical teams, warranty departments, or technical support functions</p><p>• Strong exposure to EV, hybrid systems, ADAS, and modern vehicle electronics is essential</p><p>Technical Skills</p><p>• Expert-level proficiency in OEM diagnostic platforms, scan tools, and oscilloscope-based diagnostic equipment</p><p>• Deep understanding of vehicle systems including powertrain, chassis, body electronics, and high-voltage (HV) systems</p><p>• Ability to perform detailed root cause analysis and produce structured technical reports</p><p>• Strong working knowledge of DMS platforms, warranty systems, OEM portals, and technical reference tools</p><p>• Proficiency in Microsoft Excel and PowerPoint for reporting, analysis, and presentation of technical findings</p></div>

IT Support Officer | Reef Group<br>Position Title: IT Support Officer Location: Riyadh, Saudi Arabia Job Type: Full-Time<br>About the Role:We are looking for a proactive and customer-focused IT Support Officer to provide technical support across Reef Group and its subsidiaries. The successful candidate will be responsible for ensuring the smooth operation of IT systems, resolving technical issues efficiently, supporting end users, and maintaining a stable and secure IT environment that enables business continuity and digital transformation.<br>Key Responsibilities:Provide first-line technical support for employees and retail branches through the ticketing system, email, phone, or onsite assistance. Diagnose and resolve hardware, software, and network-related issues, escalating complex incidents when required. Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other peripheral devices. Perform preventive maintenance to ensure optimal performance of IT equipment and infrastructure. Install, update, and support Windows and mac OS operating systems while maintaining system security and performance. Support wired and wireless network connectivity, VPN access, file sharing, and email services. Provide technical support for internal business applications, including Google Workspace, Click Up, and self-service platforms. Assist users with system usage, conduct basic training sessions, and prepare user guides when needed. Coordinate with external vendors for hardware maintenance, cloud services, internet connectivity, and technical support. Monitor and report on IT service requests, incident resolution, and support performance. Participate in IT disaster recovery and business continuity activities to minimize service interruptions.<br>Required Qualifications:Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.0–2 years of experience in IT Support, Help Desk, or Technical Support. Good knowledge of Windows and mac OS operating systems. Hands-on experience with Microsoft Dynamics 365 (ERP/CRM) support and troubleshooting Basic understanding of networking concepts (LAN/WAN, Wi-Fi, TCP/IP, VPN). Experience troubleshooting hardware, software, printers, and end-user devices. Familiarity with Microsoft 365 or Google Workspace administration. Strong problem-solving, communication, and customer service skills. Ability to prioritize tasks and work effectively under pressure. Fluency in Arabic with good English communication skills.<br>Preferred Qualifications:ITIL Foundation Certification. Comp TIA Network+ or Microsoft Certified: Modern Desktop Administrator Associate. Experience using IT ticketing systems such as Service Now, Click Up, or similar platforms. Knowledge of SLA management, incident management, and technical support best practices.<br>Why Join Us? Join Reef Group and become part of a dynamic organization committed to innovation and digital transformation. You'll have the opportunity to support a fast-growing business, work with modern technologies, and contribute to delivering exceptional IT services that empower employees and business operations.

Technical Support Engineer – Printing (Riyadh) | Arabic Speaker | (Jordanian, Lebanese, Syrian)<br>ONLY FROM PRINTING INDUSTRY WHO HAS EXPERIENCE WITH PRINT TECHNOLOGY, LASER, INKJET. ONLY TECHNICAL PERSON WITH HARDWARE REPAIR OR SUPPORT<br>NO PROGRAMMERS NO IT <br>Key responsibilities<br>Provide onsite technical support and maintenance for laser printing hardware. Diagnose and resolve hardware/software faults using technical documentation and diagrams. Perform installations, preventive maintenance, and parts replacement. Liaise with service managers, escalate complex issues, and ensure timely resolution. Maintain accurate service reports and interact professionally with customers.<br>Requirements BS Engineering (electronics or related) or Diploma in Electronics. Fresh graduate up to 1+ year of hands-on experience (printing, hardware service, or similar). Basic knowledge of print technologies (laser preferred; inkjet/offset exposure a plus). Ability to read and understand technical documentation and circuit/assembly diagrams. Computer literate with MS Office and service-reporting tools. Candidates to be based in Saudi Arabia, (Jordanian, Lebanese, Syrian) Available to join ASAP.

About The Role<br>Technology keeps our logistics operation moving. As a Technical Support Engineer, you'll be at the center of that operation, working with business users, developers, and product teams to solve real-world challenges and improve the systems that power thousands of shipments every day. This role is more than just troubleshooting. You'll investigate system issues, analyze business processes, test new features, and contribute to projects that shape the future of our logistics platform. If you enjoy solving problems, learning new technologies, and seeing the direct impact of your work, we'd like to hear from you.<br><br>What You Will Do<br>Investigate and resolve system issues reported by business users. Work closely with Product and Development teams to analyze requirements and improve system functionality. Use SQL to investigate data and identify the root cause of issues. Test new features, validate bug fixes, and support system releases. Configure user roles, permissions, and system access. Support system migrations, integrations, and implementation projects. Create user guides, SOPs, and training materials, and deliver training when required. Monitor system performance and identify opportunities to improve business processes. Become a trusted technical partner for our Operations teams across the region.<br>What We Are Looking For<br>Bachelor's degree in Computer Science, Software Engineering, or a related field. Knowledge of REST APIs and SQL. Strong analytical and problem-solving skills. Curious, quick to learn, and eager to take on new challenges. Good communication skills with the ability to explain technical concepts clearly. Fluent in English. Arabic or Chinese is a plus. An interest in logistics, e-commerce, and technology that solves real business problems.<br>Why Join Us<br>Work on systems that support large-scale logistics operations across multiple countries. Be involved in exciting projects such as system migrations, API integrations, and new product rollouts. Collaborate with international teams across Operations, Product, QA, and Engineering. Gain hands-on experience with enterprise systems, APIs, SQL, AI Agents and business process optimization. Enjoy continuous learning, career growth, and the opportunity to make a visible impact from day one. If you're someone who enjoys solving complex problems, learning new technologies, and making systems work better every day, we'd love to have you on the team.

Technical Support Engineer – Printing (Riyadh) | Arabic Speaker | (Jordanian, Lebanese, Syrian)<br>ONLY FROM PRINTING INDUSTRY WHO HAS EXPERIENCE WITH PRINT TECHNOLOGY, LASER, INKJET.<br>Key responsibilities<br>Provide onsite technical support and maintenance for laser printing hardware. Diagnose and resolve hardware/software faults using technical documentation and diagrams. Perform installations, preventive maintenance, and parts replacement. Liaise with service managers, escalate complex issues, and ensure timely resolution. Maintain accurate service reports and interact professionally with customers.<br>Requirements BS Engineering (electronics or related) or Diploma in Electronics. Fresh graduate up to 1+ year of hands-on experience (printing, hardware service, or similar). Basic knowledge of print technologies (laser preferred; inkjet/offset exposure a plus). Ability to read and understand technical documentation and circuit/assembly diagrams. Computer literate with MS Office and service-reporting tools. Candidates to be based in Saudi Arabia, (Jordanian, Lebanese, Syrian) Available to join ASAP.

Technical Support Engineer – Printing (Riyadh) | Arabic Speaker<br>Key responsibilities<br>Provide onsite technical support and maintenance for laser printing hardware. Diagnose and resolve hardware/software faults using technical documentation and diagrams. Perform installations, preventive maintenance, and parts replacement. Liaise with service managers, escalate complex issues, and ensure timely resolution. Maintain accurate service reports and interact professionally with customers.<br>Requirements BS Engineering (electronics or related) or Diploma in Electronics. Fresh graduate up to 1+ year of hands-on experience (printing, hardware service, or similar). Basic knowledge of print technologies (laser preferred; inkjet/offset exposure a plus). Ability to read and understand technical documentation and circuit/assembly diagrams. Computer literate with MS Office and service-reporting tools. Local Saudi candidates Available to join ASAP.

We are seeking a Technical Support Specialist to provide high-quality IT support. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and experience in help desk support, assisting end users in a fast-paced environment.<br>Key Responsibilities:Provide technical support for hardware, software, and network-related issues. Diagnose and troubleshoot technical problems efficiently. Respond to support requests via ticketing systems, phone, or email. Install, configure, and maintain computer systems and applications. Support remote users using remote access tools. Document issues, resolutions, and processes in the ticketing system. Collaborate with IT teams to escalate and resolve complex issues. Ensure a high level of customer satisfaction through effective communication and follow-up.<br>Requirements:Bachelor’s degree in computer science, Information Technology, or a related field. Minimum of 3 years of experience in an IT Help Desk or similar role. Strong knowledge of computer systems, hardware, software, and network connectivity. Experience with IT ticketing systems and remote support tools. Solid understanding of troubleshooting methodologies.<br>Skills:Excellent problem-solving and analytical skills. Strong communication skills with the ability to explain technical concepts to non-technical users. Customer-oriented mindset with a focus on delivering high-quality support. Attention to detail and ability to work under pressure. Familiarity with ITIL best practices is a plus.