وظائف مدير مدرسة - عسير السعودية

<p>Senior Manager, Academics &amp; Curriculum<br><br><strong>About the role :</strong><br>Leads curriculum strategy execution and innovation and aligns academic roadmaps with global standards to optimize learning and BoD strategies.</p>

<p>The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees.</p><p><strong>Responsibilities</strong></p><ul><li>Build effective relationships with associates, peers and supervisor to develop a high performing team</li><li>Analyze reporting and business trends to make strategic decisions to drive results</li><li>Directly supervise the business, ensuring and maintaining high quality standards</li><li>Consistently assess and provide ongoing performance feedback to all levels of team members</li></ul><p><strong>Qualifications</strong></p><ul><li>Minimum high school education or equivalent</li><li>2+ years' of retail or equivalent management experience</li><li>Strong verbal or written communication skills</li></ul>

Assistant Manager required for a commercial complex<br>We are seeking an experienced manager to oversee the executive and operational management of a commercial complex, including full supervision of operations, maintenance, and tenant relations to ensure high performance, enhanced visitor experience, and asset quality preservation.<br>Key Responsibilities:<br>* Manage daily operations of the complex and supervise all facilities and services.<br>* Develop and implement preventive and corrective maintenance and operational plans.<br>* Oversee security, safety, cleanliness, parking, and public facilities.<br>* Manage tenant relations, address operational challenges, and resolve issues.<br>* Follow up on contracts, leases, collections, and financial obligations.<br>* Prepare operational budgets, control expenses, and maximize revenue.<br>* Manage staff, contractors, and service providers, evaluating their performance.<br>* Supervise events and marketing seasons to increase footfall and revitalize the complex.<br>* Prepare periodic reports, performance indicators, and recommendations for senior management.<br>* Ensure compliance with relevant regulations, requirements, and licenses.<br><br>Requirements & Qualifications:<br>* Bachelor’s degree in Business Administration, Facilities Management, Engineering, or a related field.<br>* Minimum 10 years of experience in managing and operating commercial complexes, real estate, or facilities.<br>* Proven experience in managing a commercial complex, boulevard, or mixed-use project.<br>* Strong expertise in operations, maintenance, tenant management, budgeting, and collections.<br>* Excellent leadership, negotiation, decision-making, and problem-solving skills.<br>* Proficiency in report writing and performance indicator analysis.<br>* Fluency in English and proficiency in administrative systems and software.<br>* Full-time availability and readiness to assume full responsibility for the complex’s management.<br><br>To Apply:<br>Please submit your CV, highlighting the most prominent complexes or projects previously managed, the size of the team supervised, achievements accomplished, and the expected salary.<br>Only shortlisted candidates will be contacted.

The Role<br><br>As the Residential Leasing Manager, you will be responsible for maximizing the occupancy and revenue performance of a designated residential portfolio. Reporting directly to the Property Manager, you will act as the primary revenue generator, bridging the gap between operational property management and commercial leasing success.<br><br>You will lead the end-to-end leasing journey—from marketing strategy and viewing coordination to contract negotiation and REGA compliance—ensuring a seamless "best-in-class" experience for both landlords and tenants.<br><br>Key Responsibilities<br><br> Leasing Strategy & Occupancy Revenue Generation: Achieve and exceed agreed leasing targets (occupancy rates and rental values) set by the Property Manager and Client. Pipeline Management: Manage the entire leasing lifecycle, ensuring inquiries are actioned within 24 hours and converting viewings into offers at a high strike rate. Tenant Retention: Work closely with the Property Management team to proactively approach lease renewals 90 days in advance, negotiating uplifts in line with market benchmarks. Market Intelligence: Provide weekly reports on competitor activity, rental trends in Riyadh, and supply/demand shifts to inform pricing strategies. Marketing & Brand Promotion Listing Excellence: Ensure all property listings on portals meet Savills' global brand standards, utilizing high-quality photography, virtual tours, and accurate descriptions. Campaign Execution: Collaborate with the internal Marketing team to design and execute lead-generation campaigns for hard-to-lease units. Presentation: Conduct regular inspections of vacant units to ensure they are "show-ready," coordinating with the Property Manager for any necessary refurbishment or staging prior to viewings. Contract Negotiation & Administration Commercial Negotiation: Negotiate lease terms, rental prices, and payment structures (number of cheques/payments) within the approved Authority Matrix. Offer Processing: Qualify prospective tenants diligently, ensuring financial capability and alignment with the community profile before presenting offers to the Property Manager/Landlord. Documentation: Oversee the drafting of Offers to Lease and Lease Agreements, ensuring all special conditions protect the Landlord’s asset value. Regulatory Compliance (REGA & Local Law) Ejar System Management: Act as the subject matter expert on the Ejar platform; ensure 100% of leases are registered and authenticated in compliance with Ministry of Housing regulations. REGA Standards: Ensure all leasing activities strictly adhere to Real Estate General Authority (REGA) regulations, including the new Real Estate Brokerage Law. Tenant Eligibility: Conduct necessary KYC (Know Your Customer) checks and verify tenant eligibility via Absher/SIMAH where applicable. Dispute Prevention: Ensure all lease clauses are legally robust to minimize future disputes at the Rental Disputes Center. Tenant Engagement & Community Experience Community Building: Act as the primary point of contact for new residents during the onboarding process, ensuring a warm welcome and smooth handover experience. Relationship Management: Proactively engage with existing tenants throughout their tenancy—not just at renewal time—to foster a sense of community and loyalty. Feedback Loops: Implement and manage tenant satisfaction surveys (e.g., NPS scores) regarding the leasing process and community feel, reporting findings and improvement plans to the Property Manager. Retention Focus: Analyze reasons for tenant churn and implement engagement strategies to increase lease renewal rates and reduce vacancy periods.<br><br>Skills, Knowledge And Experience<br><br> Experience: Minimum 3–5 years in Residential Leasing or Property Management, preferably with an international consultancy or top-tier local developer. Education: Bachelor’s degree in Business, Real Estate, or a related field. Language: Fluency in Arabic and English (written and spoken) is mandatory. Technical Skills: Proficiency in Property software (e.g., Yardi,) and the Ejar electronic network.<br><br>Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.

Key Responsibilities Manage the day-to-day administration of construction contracts throughout the project lifecycle. Review and interpret contract conditions, specifications, scope of work, and contractual obligations. Prepare, review, and manage contractual correspondence, notices, claims, variations, and extensions of time (EOT). Monitor contractor compliance with contractual requirements, deliverables, milestones, and obligations. Evaluate and administer variation orders, payment applications, claims, and commercial submissions. Support the Project Manager and commercial team in identifying and mitigating contractual and commercial risks. Maintain accurate records of contracts, amendments, instructions, notices, claims, and related documentation. Coordinate with contractors, consultants, project teams, and other stakeholders on contractual matters. Assist in the preparation of contractual reports, dashboards, and commercial updates for project management. Ensure contracts are administered in accordance with applicable Saudi regulations, project requirements, and contractual procedures. Support dispute avoidance and resolution by maintaining proper contractual documentation and records. Provide guidance to project teams on contractual obligations, rights, and potential risks. Participate in contract negotiations and discussions with contractors and consultants when required. Requirements Bachelor’s degree in Engineering or a related discipline. 10+ years of total professional experience, with at least 5 years of relevant experience in Contract Administration. Proven experience working within a Project Management Consultancy (PMC) environment. Strong experience in construction/infrastructure or major development projects. Good knowledge of construction contracts, variations, claims, EOT, payment certification, and contractual correspondence. Strong understanding of contract administration principles and commercial risk management. Arabic speaker is mandatory/preferred due to the project location and stakeholder requirements. Excellent communication, negotiation, documentation, and stakeholder management skills. Ability to work effectively in a project-site environment.

We are looking for an experienced Operations Manager to oversee the end-to-end operations of our FMCG warehouse. This role is responsible for ensuring efficient warehouse performance, accurate inventory management, cost control, safety compliance, and timely order fulfillment.<br><br>The successful candidate will lead warehouse teams, monitor operational KPIs, and implement continuous improvement initiatives within a fast-paced, high-volume distribution environment.<br><br>Responsibilities:<br><br>Manage daily warehouse operations, including receiving, put-away, storage, picking, packing, and outbound dispatch Ensure smooth material flow and compliance with operational SOPs, service-level agreements, and safety standards Monitor key warehouse KPIs, including order fulfillment, picking accuracy, OTIF, dock-to-stock time, and employee productivity Lead and supervise warehouse supervisors, team leaders, pickers, and forklift operators Plan manpower requirements, shifts, and productivity targets according to operational volumes and seasonal demand Conduct performance reviews, provide coaching, and support employee development Identify operational bottlenecks and implement lean warehouse practices Improve picking methods, including batch, wave, and zone picking, to increase productivity Support the effective utilization of warehouse management systems, automation, and process digitization Maintain inventory accuracy through cycle counts, stock audits, and reconciliation Ensure compliance with FIFO/FEFO procedures, expiry-date controls, and damage-prevention practices Coordinate with Inventory Control teams to investigate and resolve stock variances and shrinkage Control warehouse operating costs, including labor, equipment, and consumables Optimize warehouse space utilization and material-handling efficiency Support capacity planning, layout optimization, new SKU onboarding, seasonal peaks, and volume increases Ensure compliance with HSE, food safety, and applicable local regulations Maintain a safe working environment and reduce workplace incidents and operational risks Ensure timely and accurate order fulfillment and resolve escalated operational issues affecting service levels<br><br><br>Requirements<br><br>Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Industrial Engineering, or a related field5-10 years of experience in warehouse or operations management At least 2 years of experience in a supervisory or managerial position Previous experience in an FMCG warehouse or high-volume distribution environment is required Strong hands-on knowledge of inbound receiving, storage, picking, packing, and dispatch operations Good understanding of inventory management, FIFO/FEFO, productivity KPIs, and warehouse cost control Proficiency in Warehouse Management Systems (WMS) Proficiency in Microsoft Office, particularly Excel and operational reporting Strong leadership, communication, problem-solving, and people-management skills Ability to manage multiple priorities and work effectively in a fast-paced warehouse environment

ACWA Operations:At Acwa Operations, we make essential services dependable and efficient for the millions of people who rely on them every day. Formerly NOMAC (The First National Operations & Maintenance Company), we are the operations and maintenance arm of Acwa, focused on keeping power generation and water desalination assets running safely, reliably and cost-effectively across their full lifecycle. Since 2005, we have partnered with clients across the Middle East, Africa and Asia to support complex infrastructure that powers communities and sustains economies.<br>The Bisha Solar PV Project is a significant renewable energy initiative in Saudi Arabia, focusing on the development of a 3,000 MW solar PV plant in Bisha, Asir Province, Saudi Arabi. This project is part of a broader national wave of gigawatt-scale solar procurement and buildout, with fast capacity additions and large power purchase agreements (PPAs) being key factors in its credibility. The project is developed under the IPP model with a 25-year Power Purchase Agreement with SPPC as the offtaker, and financial close was achieved in October 2025, with completion scheduled for December 2027.<br>REPORTS TO: VP Cluster Head of Assets - South Region / Country Manager<br>JOB PURPOSE: To provide overall direction to the plant teams and lead all the activities within the plant to ensure the safe, reliable and efficient operations of the plant, optimum utilization of resources and delivery of uninterrupted supply of Power / Water in accordance with the defined standards, whilst fulfilling all contractual obligations in order to maximize revenue.<br>KEY ACCOUNTABILITIES:Strategy & Plans:Develop the plant strategy in line with NOMAC’s Operations and Maintenance strategy to ensure vertical alignment and horizontal integration with other interfacing departmental strategies across. Regularly report to the Manager on the operational and maintenance activities of the plant, challenges and issues faced, mitigations taken, etc. as required, to keep them informed and updated on the plant’s activities. Prepare board presentations that include financial figures, plant warranty issue and operational and manpower issues etc., in order to keep them up to date of all statistics and records relevant to the plant. People Management:Manage and monitor the performance of direct and indirect reports, defining workforce requirements and recruiting, in conjunction with the Human Resources function, to ensure competent, qualified and highly motivated employees are available to enable the achievement of the plant objectives. Manage the effective achievement of the team’s objectives through setting individual objectives, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation. Manage and provide overall direction and guidance on talent development initiatives to mentor, coach and challenge subordinates providing opportunities for growth and development to ensure continuous progression and a high level of competence within the team. Financial Management:Develop the Plant’s Operating budget and manage and monitor the financial performance against the budget on a regular basis, so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalised upon. Understand the financial metrics /costs/ contractual obligations of the project, to ensure the achievement of the revenue, costs, profitability and productivity targets. Production Planning:Lead and ensure the effective cascading of the operational strategy and plans into mid to short terms production plans and monitor their performance against the target to ensure optimization of resource utilization, plant availability and operating efficiency of the plant, whilst achieving the defined production targets. Operations and Maintenance:Provide overall direction to plant operations and maintenance teams to meet approved production objectives while providing technical guidance and expertise to ensure timely resolution of issues and recommend changes to approved procedures considering technological developments and changing business conditions. Plan and direct for minor and major changes within the plant and its respective processes to ensure a safe working environment while also maintaining plant efficiency levels, as per the approved procedures. Have a thorough understanding of the contractual obligations and clauses with the Project Company and ensure that they are continuously met at all times. Technical Guidance:Direct the teams on operations and maintenance strategies and oversee the root cause analysis and investigations in order to correct any abnormal conditions and resolve performance deficiencies. Provide guidance to direct subordinates on potential risk areas in order to improve the long-term reliability of the plant. Supply Chain:Oversee and manage the identification process of required inventory and approve all purchase requisitions / purchase orders for material / spare parts, services, chemicals, equipment and required manpower; as per the authority matrix in order to ensure timely availability of stock to fulfil plant requirements. Oversee the work executed by the contractors to ensure timely completion of work whilst complying to scope, materials specification, method of application, HSSE and documentation guidelines. SAP Implementation:Provide overall guidance and ensure the effective implementation of SAP processes within the plants and adherence to SAP guidelines in all aspects of production planning, scheduling, order processing, material movement etc. in order to ensure system/data integrity in line with defined standards. Integrated Management System Implementation:Identify, establish and monitor IMS objectives, targets and programs in the plant, through the adaptation and implementation of the policies and procedures and preparation and readiness for appropriate IMS Certifications, in order to ensure compliance to applicable Standards, existing policies and procedures of the company. Oversee and provide all possible assistance during the IMS audits (conducted internally or by external agencies) and work on the recommendations provided by them in order to effectively implement corrective actions. Health, Safety, Security & Environment:Ensure compliance to all relevant health, safety, security and environmental management policies, procedures and controls across the plant to guarantee employee safety, legislative compliance and a responsible environmental attitude. Relationship Management:Develop and maintain effective business relationships with all relevant internal & external entities (such as Project Company, Board, shareholders, OEM contractors, local authorities etc.) with the highest standards of business ethics, whilst promptly attending to all critical issues in-order to ensure seamless business operations. Reporting:Ensure that all plant reports are prepared in a comprehensive, accurate and timely manner, and delivered to the Project Company as per contractual obligations. Direct and provide guidance on the preparation of periodical statements and progress reports to keep the senior management informed about the progress of various initiatives and to facilitate decision making. Policies, Processes, Systems & Procedures:Develop and ensure the implementation of Operation’s department work instructions, policies, procedures and controls covering all areas of department activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service. Continuous Improvement:Oversee the implementation of effective and economical methods and techniques in order to identify improvements and/or new technological changes to advance operating methods within the plant. Identify opportunities of improvement and contribute to organisational and departmental change initiatives, programmes and projects taking into account best practice and standards in the business environment.<br>COMMUNICATION & WORKING RELATIONSHIPS: Internal:Needs to work closely with Senior Management, Maintenance Manager and Maintenance team, Procurement Officer, HSSE Officer, P&C team, Finance Team and Storekeeper, etc. Needs to work closely with all Corporate / Country teams, Board, Plant employees, internal Auditors. External:Needs to build a rapport with relevant contractors and vendors, Project Company, Local Authorities, External Auditors, Shareholders<br>REQUIRED WORK EXPERIENCE AND EDUCATION: Bachelor’s Degree in Engineering. Minimum 15 years’ experience in managing a production plant, with operational experience in the power and water desalination sector.<br>REQUIRED SKILLS AND KNOWLEDGE:Techno-commercial know-how with extensive knowledge of contracts and agreements Extensive leadership skills and excellent planning ability Extensive experience and know-how of conceptual and analytical thinking and excellent presentation skills Extensive knowledge of the operations in water desalination and power generation plants and of NOMAC operations Excellent communication, influencing and motivating skills Project Management Mentoring, coaching and people management skills Strong planning, organizing, and integration skills Team work and collaboration skills

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to baggage processing, terminal/gate check-in, greeting arriving passengers, handling of VIPs, provide special passenger assistance and other duties as assigned</p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Prepare and clear check in counters pre and post flight with appropriate stationery and signage</li><li>Provide a welcome service to passengers at check in, and at other customer service touch points and to assist in providing a pleasant customer experience</li><li>Verification of travel documentation and check in of departing passengers as per standard operating procedures</li><li>Counter checking boarding pass, making announcements, ensuring that passengers are boarded efficiently</li><li>Assist customers during flight irregularities i.e. delays, cancellations or diverted flights, coordinating communication with affected passengers to ensure passenger experience remains positive</li><li>Maintain excellent customer service standards at all times</li><li>Be able to perform Check-In, Gate, Transfers, Lost &amp; Found duties</li><li>Charging applicable excess baggage fees</li><li>Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance</li><li>Direct passengers through Customs, Immigration, and Quarantine, as required</li><li>In charge of Gate activities such as set-up (including airline specific presentations), permanent communication with Flight coordinator close-out of flight, boarding process and accuracy of final passenger figures, initiate search for missing passenger and communicate baggage details for missing passengers</li><li>Contribute to on time performance of flight through proactive handling of Passenger Service related matters</li><li>Make public address announcements as required, i.e. delay, boarding, last call etc.</li><li>Assist Ramp team to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival</li><li>Adherence and compliance to all Standard Operating Procedures (Swissport &amp; Carrier Specific)</li><li>Operate equipment like computer keyboards, and carrier specific reservation/ ticketing software</li><li>Produce all required, work-related documentation</li><li>Uphold and protect the company’s interests and image while at the Terminal / Airside</li><li>Protect customer (airlines) supplied products e.g. Boarding passes, Tags, Signage etc. from loss or damage by strictly adhering to written down procedures</li><li>Ensure compliance with uniform standards in line with appearance, and personnel protective equipment policies where applicable</li><li>Provide relevant information to customer queries and provide solutions to issues which may impact the customer’s experience</li><li>Report all irregularities to the appropriate supervisor/manager</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><ul><li>Saudi Only.</li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Self motivated and able to work independently</li><li>Attentive to detail and numerate</li><li>Ability to follow processes and procedures and apply flexible approach when required</li><li>Must be able to type and learn airline specific computer reservation/ ticketing software</li><li>Willingness to work in inclement weather</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

Job Summary<br>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines<br>Responsibilities<br>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities Lead, inspire and coach team to meet and exceed established departmental goals Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s Conduct Pre / Post Flight Editing Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM) Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager Ensure cross utilization of resources by re-allocating/re-assigning Ensure & monitor gate and transfer desk processes per flight as per SLA’s Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU) Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller Queue management at the departure terminal to ensure seamless operations Ensures that professionalism is maintained in all communication over email, radio, telex and telephone Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers. Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements. Responsible for updating the reports for office equipment failures, discrepancies and incidents. Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness. Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department. Develop or modify work plans, methods, and synergies hence determine work priorities for each shift. Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees. Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery Track stationery inventory and place order for supplies as needed from customer airlines. Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage Ensure that all post flight paperwork and activities have been finalized Hold debriefings when & as required with the teams Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D. A. T. E etc.) are accurate & promptly submitted Generate a summary report of all activities at the terminal after end of the shift Carry out any additional duties as instructed by management<br>Qualifications and Competencies<br>High School diploma Passionate about customer service and must have relevant work experience Leadership and people management skills A proven ability to problem solving and decision making experience Planning and organizing skills Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage Commitment to continuous improvement Computer literate (Office Word, Excel, Power Point) A good understanding of all regulatory and recommended procedures that relate to the airport environment Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

Job Summary<br>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines<br>Responsibilities<br>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities Lead, inspire and coach team to meet and exceed established departmental goals Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s Conduct Pre / Post Flight Editing Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM) Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager Ensure cross utilization of resources by re-allocating/re-assigning Ensure & monitor gate and transfer desk processes per flight as per SLA’s Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU) Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller Queue management at the departure terminal to ensure seamless operations Ensures that professionalism is maintained in all communication over email, radio, telex and telephone Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers. Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements. Responsible for updating the reports for office equipment failures, discrepancies and incidents. Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness. Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department. Develop or modify work plans, methods, and synergies hence determine work priorities for each shift. Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees. Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery Track stationery inventory and place order for supplies as needed from customer airlines. Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage Ensure that all post flight paperwork and activities have been finalized Hold debriefings when & as required with the teams Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D. A. T. E etc.) are accurate & promptly submitted Generate a summary report of all activities at the terminal after end of the shift Carry out any additional duties as instructed by management<br>Qualifications and Competencies<br>High School diploma Passionate about customer service and must have relevant work experience Leadership and people management skills A proven ability to problem solving and decision making experience Planning and organizing skills Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage Commitment to continuous improvement Computer literate (Office Word, Excel, Power Point) A good understanding of all regulatory and recommended procedures that relate to the airport environment Flexible to work on various shifts (days, evening, nights, weekends, and holidays)