Job Title: Outpatient Manager Department: Outpatient Department (OPD) Reports To: Chief Operating Officer (COO)
Job Summary The Outpatient Manager is responsible for overseeing the daily operations of the Outpatient Department to ensure the efficient delivery of high-quality patient care. The role manages clinic operations, patient flow, resource utilization, and staff performance while promoting operational excellence, patient satisfaction, and compliance with hospital policies and regulatory requirements.
Key Responsibilities Manage the daily operations of the Outpatient Department to ensure efficient patient flow and high-quality service delivery Monitor clinic performance, patient volumes, appointment utilization, waiting times, and key performance indicators (KPIs) Supervise administrative and operational staff, ensuring effective resource utilization and continuous process improvement
Qualifications Bachelor's degree in Healthcare Administration, Hospital Administration, Business Administration, or a related field Minimum 5 years of experience in outpatient services, healthcare operations, or hospital administration, including supervisory responsibilities Healthcare or hospital experience is required