وظائف وكيل مدرسة - تبوك السعودية

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.<br>Job Title: Guest Experience Agent Department: Front Office Reporting to: Guest Experience Manager / Front Office Manager Property: Shebara Resort<br>About UsWelcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.<br>The Role As a Guest Experience Agent, you will play an important role in creating memorable and personalized experiences for our guests, ensuring their needs are met with warmth, professionalism, and attention to detail. You will be one of the key points of contact for guests throughout their stay, providing personalized assistance, responding to requests, and ensuring the highest standards of guest satisfaction.<br>The Guest Experience Agent acts as a brand ambassador for Red Sea Global Hospitality, creating a lasting impression through professional, friendly, and anticipatory service. You will support the guest journey from pre-arrival arrangements through departure, ensuring that guest preferences, requests, and special occasions are handled seamlessly and communicated effectively to the relevant departments.<br>Your role involves handling guest inquiries, assisting with concerns and requests, providing information about the resort and its services, and working closely with other departments to ensure a smooth and exceptional guest experience.<br>At Red Sea Global Hospitality, we take great pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.<br>Key Areas of Responsibilities:Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Guest Experience Agent you will need to:<br>Guest Experience Welcome and engage with guests in a warm, friendly, and professional manner throughout their stay. Act as a key point of contact for guests, responding promptly and professionally to inquiries, requests, and concerns. Anticipate guest needs and provide thoughtful, personalized service to enhance their overall experience. Assist with pre-arrival arrangements and ensure guest preferences, special occasions, and requests are properly recorded and communicated. Provide personalized assistance to VIP, high-profile, and repeat guests in line with established service standards. Assist guests with information about the resort, facilities, restaurants, activities, services, and surrounding attractions. Handle guest concerns and complaints with empathy and professionalism, escalating issues to the Guest Experience Manager or relevant department when necessary. Follow up on guest requests and concerns to ensure they are resolved effectively and to the guest’s satisfaction. Monitor guest feedback and communicate relevant comments or concerns to the Guest Experience Manager. Ensure every guest interaction reflects the values and service standards of Red Sea Global Hospitality.<br>Guest Arrival & Departure Assist with guest arrivals and departures, ensuring a smooth, welcoming, and personalized experience. Support the Front Office team during check-in and check-out processes when required. Ensure guest requests and preferences are communicated to the appropriate departments before and during the guest’s stay. Assist with special arrangements for VIP guests, celebrations, anniversaries, birthdays, and other occasions. Ensure guests receive accurate information regarding hotel services, facilities, activities, and operating hours.<br>Guest Engagement & Loyalty Build positive and professional relationships with guests to encourage satisfaction and loyalty. Recognize returning and VIP guests and provide personalized service based on available guest preferences and history. Identify opportunities to exceed guest expectations through thoughtful service and personalized touches. Promote relevant resort services, experiences, activities, and facilities to enhance the guest experience. Support guest recognition and loyalty initiatives as directed by management.<br>Communication & Collaboration Serve as a liaison between guests and hotel departments to ensure the timely delivery of requested services. Communicate guest preferences, requests, and special requirements clearly and accurately to relevant departments. Coordinate with Front Office, Housekeeping, Food & Beverage, Concierge, Recreation, and other operational teams to ensure a seamless guest experience. Maintain effective communication with colleagues across shifts to ensure continuity of guest service. Escalate operational issues or guest concerns promptly to the appropriate supervisor or manager. Support colleagues and other departments whenever required to maintain smooth hotel operations.<br>Operational Excellence Maintain accurate records of guest requests, preferences, feedback, and service recovery actions. Ensure all guest requests are properly logged, followed up, and closed within the required timeframe. Follow established Front Office and Guest Experience procedures, standards, and service guidelines. Maintain confidentiality of guest information and handle personal details with discretion and professionalism. Ensure all guest interactions are conducted in accordance with the property’s service standards and brand values. Assist in maintaining a clean, organized, and welcoming Guest Experience area. Support the Guest Experience Manager and Front Office team in maintaining high levels of guest satisfaction and operational efficiency. Participate in daily briefings and remain informed about VIP arrivals, special occasions, guest preferences, and operational updates. Perform any other duties required to ensure the smooth operation of the Front Office department and deliver an exceptional guest experience.<br>In Return,What We Offer Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move. Competitive compensation package. Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality. Health Insurance coverage whilst in service. A supportive and inclusive work environment that values diversity and collaboration. Employee Recognition Programmes.<br>Accessibility and Adjustments We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.<br>Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.

Job Summary<br>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines<br>Responsibilities<br>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities Lead, inspire and coach team to meet and exceed established departmental goals Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s Conduct Pre / Post Flight Editing Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM) Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager Ensure cross utilization of resources by re-allocating/re-assigning Ensure & monitor gate and transfer desk processes per flight as per SLA’s Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU) Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller Queue management at the departure terminal to ensure seamless operations Ensures that professionalism is maintained in all communication over email, radio, telex and telephone Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers. Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements. Responsible for updating the reports for office equipment failures, discrepancies and incidents. Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness. Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department. Develop or modify work plans, methods, and synergies hence determine work priorities for each shift. Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees. Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery Track stationery inventory and place order for supplies as needed from customer airlines. Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage Ensure that all post flight paperwork and activities have been finalized Hold debriefings when & as required with the teams Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D. A. T. E etc.) are accurate & promptly submitted Generate a summary report of all activities at the terminal after end of the shift Carry out any additional duties as instructed by management<br>Qualifications and Competencies<br>High School diploma Passionate about customer service and must have relevant work experience Leadership and people management skills A proven ability to problem solving and decision making experience Planning and organizing skills Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage Commitment to continuous improvement Computer literate (Office Word, Excel, Power Point) A good understanding of all regulatory and recommended procedures that relate to the airport environment Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

NEOM Green Hydrogen Company Limited (NGHC) NEOM Green Hydrogen Company (NGHC) is on a mission to make a carbon-free, climate-safe future a reality. We are building the world’s largest plant to produce green ammonia at scale, providing humankind with a cost-efficient solution that will accelerate the worldwide green hydrogen economy. Located in NEOM and supporting Saudi Arabia’s Vision 2030, NGHC will be integrating up to 4GW of onshore solar and wind energy to supply up to 650 tons of green ammonia per day for transportation globally. Operations will go onstream in 2026. NGHC brings together the technology, operational efficiency and know-how of ACWA Power, Air Products and NEOM in a joint-venture partnership with over 80 years of combined experience in the fields of hydrogen, energy, renewables and global networks.<br>JOB DETAILSDivision: NGHC Operations. REPORTS TO: NH3 Plant Manager. LIAISE/COOPERATE WITH: Plant operation staff, maintenance Technicians, Technical Support Teams and contractors.<br>POSITION SUMMARYResponsible for the day-to-day operation of the NH3 Unit, which includes the operation and control: of the NH3 production, storage tanks and the loading process. The incumbent shall operate in accordance with company safety policies and site-specific procedures to ensure reliability, efficiency and productivity goals are met. Based in Neom, the position reports to NH3 Plant Manager.<br>NATURE & SCOPEThe main functions of this position are:<br>SAFETY FIRST, nothing is more important than safety, being fully aligned with all EH&S standards to achieve the goal of zero (0) lost time injuries in the NH3 production unit. Supervise DCS, data acquisition and alarm management systems, responding to normal and abnormal operating conditions of the plant to ensure quality, safety, efficiency, and production goals are met. Troubleshoot, respond to operating conditions, respond to customer order rates, and process optimization. Perform daily/monthly routines in accordance with operation and maintenance manuals, procedures, safety policies, and site-specific requirements. Candidates will be required to meet training requirements and successfully pass scheduled validation reviews. Actively participate in NGHC safety programs, promote, and enforce safety rules and good housekeeping methods. Act as a point of contact for daily operational communications with the operators of the other production units, H2, ASU and Utilities plants. Build and maintain a good relationship with all customers and stakeholders to ensure close cooperation. Understand the detailed Emergency Response Plan, accept authority in an emergency to take all steps necessary to protect personnel, and ensure safe operation or plant shut down. It is required to be qualified as a safe work permit issuer and confined space supervisor. Will issue work permits or act as a confined space supervisor when there is a requirement. Will be responsible of overall housekeeping in the control room. Will work rotating shifts. Will be on call during certain periods of time. Assist in updating operating procedures as required. KPIs follow up to ensure operation performance. Strong commitment to team building, integrity, and diversity. Provide shutdown support leading the operation activities. Provide training to new operators. Contribute to maintaining site management systems, e.g. MOC, BPs, SWIMs, JSAsHave a positive attitude.<br>PRINCIPAL DUTIES AND RESPONSBILITIES:The position is responsible for the safe and reliable operation of the NH3 production, storage tanks and the loading process following the NGHC standards. Will monitor compliance with EH&S standards for all daily activities performed at the plant. Will develop and update operation procedures. Will develop a relevant role in daily operational communications other production units.<br>PEOPLE MANAGEMENT:Will act as a new operator’s trainer.<br>SKILLS / TECHNICAL KNOWLEDGE AREAS:High school diploma in a technical discipline or equivalent experience Candidate must possess a strong safety focus and background. More than 5 years of experience in production plants DCS operation. Experience in handling PFDs, P&IDs, Single Line Diagrams and Shutdown Matrix. Basic computer proficiency and software knowledge, including Microsoft Word, Excel, and Outlook. Strong knowledge of work permits, confined spaces and LOTO. Must be willing to work 8-hr rotating shifts, including nights, weekends, and holidays. Must be willing to be on call. Ability to work alone in a control room. Ability to set priorities. Good command of written and spoken English. Proactive, honest, teamwork and hard working Be enthusiastic and willing to learn. Degree in a technical school is a plus. Plant maintenance experience is a plus. NH3 production experience is a plus.<br>QUALIFICATIONS REQUIREDHigh school diploma in a technical discipline and a minimum of 5 years of related plant operation experience in the industrial gas, chemical, refining and or related industry.

Position Overview<br><br>We are seeking a friendly, dependable, and customer-focused <strong>Remote Customer Support Agent</strong> to join our team. This entry-level position is responsible for assisting customers with questions, account needs, orders, service requests, and routine issue resolution through approved communication channels.<br><br>The ideal candidate communicates clearly, listens carefully, stays organized, and enjoys helping others. You should be comfortable using computers, email, chat platforms, and online customer support systems.<br><br><strong>Previous professional experience is not required. Training and ongoing guidance will be provided.</strong> Recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first remote role are encouraged to apply.<br><br>Key Responsibilities<br><br>Customer Support<br><br><ul><li>Respond to customer questions professionally and courteously.</li><li>Assist with routine product, service, order, and account inquiries.</li><li>Provide accurate information using approved company resources.</li><li>Guide customers through standard processes and next steps.</li><li>Resolve common questions and concerns within established guidelines.</li><li>Follow up on pending requests when necessary.</li><li>Escalate complex or unresolved issues appropriately.</li><li>Maintain a positive customer experience.<br><br></li></ul>Email, Chat &amp; Phone Support<br><br><ul><li>Assist customers through approved communication channels.</li><li>Provide clear and accurate written or verbal responses.</li><li>Use approved scripts, templates, and knowledge resources.</li><li>Manage multiple routine customer requests when required.</li><li>Maintain professionalism during challenging interactions.</li><li>Route specialized inquiries to appropriate departments.<br><br></li></ul>Ticket &amp; Case Management<br><br><ul><li>Create and update customer support tickets.</li><li>Categorize incoming requests accurately.</li><li>Maintain clear and complete case notes.</li><li>Track open and pending customer issues.</li><li>Update ticket status as work progresses.</li><li>Follow established response and resolution procedures.</li><li>Document completed actions.</li><li>Close resolved cases appropriately.<br><br></li></ul>Account &amp; Order Support<br><br><ul><li>Assist with routine account updates and service requests.</li><li>Verify customer information according to established procedures.</li><li>Provide approved order or account status information.</li><li>Process authorized changes when permitted.</li><li>Document account-related actions accurately.</li><li>Route billing, technical, or specialized concerns to the appropriate team.<br><br></li></ul>Customer Records &amp; Data Entry<br><br><ul><li>Enter and update customer information in company systems.</li><li>Maintain accurate account and contact records.</li><li>Document customer interactions and resolutions.</li><li>Review information for accuracy and completeness.</li><li>Identify missing, duplicate, or inconsistent information.</li><li>Make routine corrections when authorized.</li><li>Protect confidential customer information.<br><br></li></ul>Issue Resolution<br><br><ul><li>Listen carefully to understand customer concerns.</li><li>Ask appropriate questions to identify the issue.</li><li>Follow established troubleshooting procedures.</li><li>Explain solutions and next steps clearly.</li><li>Resolve routine problems within assigned responsibilities.</li><li>Escalate issues requiring specialized assistance.</li><li>Record resolutions accurately.<br><br></li></ul>Team Collaboration<br><br><ul><li>Communicate professionally with supervisors and coworkers.</li><li>Coordinate customer requests with other departments.</li><li>Provide updates on unresolved or pending cases.</li><li>Ask for assistance when issues fall outside assigned responsibilities.</li><li>Participate in virtual meetings, coaching, and training sessions.</li><li>Maintain dependable communication during scheduled work hours.<br><br></li></ul><strong>Required Qualifications<br><br></strong><ul><li>High school diploma, GED, or equivalent.</li><li>Basic computer and typing proficiency.</li><li>Strong written and verbal communication skills.</li><li>Friendly, patient, and professional communication style.</li><li>Good listening and problem-solving abilities.</li><li>Strong attention to detail and accuracy.</li><li>Good organizational and time-management skills.</li><li>Ability to follow established procedures.</li><li>Ability to manage multiple routine customer requests.</li><li>Ability to remain professional during challenging interactions.</li><li>Ability to work independently in a remote environment.</li><li>Willingness to learn new software and processes.</li><li>Ability to maintain confidentiality.</li><li>Reliable internet connection and suitable remote workspace.<br><br></li></ul><strong>Preferred Qualifications<br><br></strong>Previous professional experience is <strong>not required</strong>. Familiarity with any of the following may be helpful:<br><br><ul><li>Customer service or customer support.</li><li>Email, chat, or phone support.</li><li>CRM or ticket-management systems.</li><li>Microsoft Office or Google Workspace.</li><li>Data entry and customer records.</li><li>Account or order processing.</li><li>Basic troubleshooting.</li><li>Remote collaboration tools.<br><br></li></ul>Experience gained through retail, hospitality, internships, volunteer work, academic projects, freelance assignments, or other customer-facing activities may also be relevant.<br><br>Skills &amp; Competencies<br><br><ul><li>Customer-focused communication.</li><li>Active listening and patience.</li><li>Problem solving.</li><li>Written communication.</li><li>Data entry and accuracy.</li><li>Attention to detail.</li><li>Time management.</li><li>Computer and typing proficiency.</li><li>Dependability and professionalism.</li><li>Confidential information handling.<br><br></li></ul>What We Offer<br><br>Depending on employment status, location, and eligibility, benefits may include:<br><br><ul><li>Fully remote work environment.</li><li>Competitive entry-level compensation.</li><li>Paid onboarding and training.</li><li>Full-time and part-time opportunities.</li><li>Flexible scheduling for qualifying positions.</li><li>Paid time off and company holidays.</li><li>Health, dental, and vision benefits where applicable.</li><li>Professional development opportunities.</li><li>Ongoing coaching and feedback.</li><li>Career advancement opportunities.</li><li>Company-provided equipment where applicable.</li><li>Supportive remote team environment.<br><br></li></ul>Ideal Candidate<br><br>You may be a strong fit if you enjoy helping people, communicating clearly, and solving routine customer problems. You are patient, dependable, organized, comfortable learning new systems, and able to work independently while staying connected with a remote team.<br><br>This position can provide a foundation for a career in <strong>customer support, customer service, client services, account support, or customer operations</strong>.<br><br>Application Process<br><br>Interested candidates should submit an updated resume and complete the required application information.<br><br>Qualified applicants may be invited to a virtual interview and brief skills assessment covering customer scenarios, written communication, problem solving, typing, or attention to detail.<br><br>Selected candidates will receive additional information regarding onboarding, training, scheduling, equipment requirements, and anticipated start date.<br><br>Equal Opportunity Statement<br><br>We are committed to providing equal employment opportunities and maintaining a respectful and inclusive workplace. Qualified applicants will be considered based on their skills, qualifications, and ability to perform the responsibilities of the position without discrimination based on characteristics protected by applicable law.

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.<br><br><strong>Job Description<br><br></strong>Key Responsibilities<br><br><ul><li>Arrival &amp; Departure Excellence: Warmly greet guests at the entrance within seconds of arrival, using their names and titles whenever possible. Assist with opening car doors and safely unloading or loading luggage.</li><li>Luggage Management: Ensure the "safe keeping" of all incoming, outgoing, and stored baggage. This includes accurate tagging, organizing the luggage room into Arrival, Departure, and Long-Term sections, and maintaining a clear logbook.</li><li>Rooming &amp; Orientation: Escort guests to their rooms and provide a professional orientation, explaining room features such as light switches, Wi-Fi, and amenities in an engaging way.</li><li>Property Ambassadorship: Maintain a constant presence in the lobby to offer assistance. Act as a "storyteller" by sharing knowledge about the hotel's heritage, local attractions, and facilities.</li><li>Operational Support: Coordinate with the Front Desk, Concierge, and Valet teams to ensure seamless guest transitions. Deliver messages, newspapers, and parcels promptly to guest rooms.<br><br></li></ul><strong>Qualifications<br><br></strong>Performance Standards &amp; Requirements<br><br><ul><li>Grooming: Uphold impeccable grooming and personal presentation standards aligned with ultra-luxury expectations.</li><li>Physical Demands: Ability to stand for long periods and frequently lift or push/pull up to 50 lbs.</li><li>Service Excellence: Adhere to Raffles' Local Standard Operating Procedures (LSOP) and Leading Quality Assurance (LQA) standards.</li><li>Discretion: Maintain strict confidentiality regarding guest movements and information.<br><br></li></ul><strong>Desired Qualifications<br><br></strong><ul><li>Experience: Typically at least 1–2 years in a luxury 5-star hospitality environment.</li><li>Education: High school diploma or equivalent is required; a degree in Hospitality Management is often an asset.</li><li>Skills: Excellent communication skills in English; additional languages (for example Arabic) are highly desirable.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<strong>Company Description<br><br></strong><strong>Raffles &amp; Fairmont Red Sea</strong>, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<br><br><strong>Job Description<br><br></strong><strong>Guest Service Excellence<br><br></strong><ul><li>Provide courteous, professional, and efficient food and beverage service at all times.</li><li>Anticipate guest needs, preferences, and expectations to exceed satisfaction.</li><li>Present menus proactively and provide detailed explanations of dishes and beverages.</li><li>Maintain strong product knowledge, including menu items, daily specials, and beverage offerings.</li><li>Handle guest feedback professionally and report any concerns to the Manager on Duty.<br><br></li></ul><strong>Operations<br><br></strong><ul><li>Serve and clear food and beverage items in a timely and unobtrusive manner.</li><li>Ensure tables are properly set, cleared, and reset according to service standards.</li><li>Support team members with food running, table service, and station refills.</li><li>Act as a link between Front of House and Back of House to ensure smooth service flow.</li><li>Follow opening and closing checklists to ensure seamless operations.</li><li>Maintain cleanliness and organization of service stations at all times.<br><br></li></ul><strong>Financial &amp; Quality Standards<br><br></strong><ul><li>Support daily financial targets and operational goals of the outlet.</li><li>Follow all financial handling procedures as per company guidelines.</li><li>Maintain compliance with LQA, Forbes, and guest satisfaction benchmarks.<br><br></li></ul><strong>Health, Safety &amp; Hygiene<br><br></strong><ul><li>Ensure full compliance with HACCP and FIFO standards.</li><li>Follow all health, safety, and emergency procedures, including evacuation protocols.</li><li>Report hazards and maintenance issues through the appropriate systems.<br><br></li></ul><strong>Teamwork &amp; Communication<br><br></strong><ul><li>Maintain effective communication with colleagues and management.</li><li>Attend all briefings, meetings, and training sessions as required.</li><li>Support other departments when needed and contribute to overall hotel operations.</li><li>Uphold grooming and presentation standards at all times.<br><br></li></ul><strong>Additional Responsibilities<br><br></strong><ul><li>Perform any additional duties or special projects assigned by management.</li><li>Demonstrate accountability and ownership within the workplace.</li><li>Contribute to sustainability initiatives and responsible operational practices.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Experience &amp; Education<br><br></strong><ul><li>Minimum of 1–2 years of experience in a similar role, preferably within a luxury hospitality environment.</li><li>High school diploma or equivalent preferred.<br><br></li></ul>Additional Information<br><br><strong>What’s In It For You...<br><br></strong><ul><li>The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>The chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations.</li><li>Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>A competitive package and excellent opportunities for professional growth.</li><li>Outstanding discounts across the global Accor and luxury brand network.</li></ul>

<strong>Company Description<br><br></strong><strong>Raffles &amp; Fairmont Red Sea</strong>, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<br><br><strong>Job Description<br><br></strong><strong>Guest Service Excellence<br><br></strong><ul><li>Provide courteous, professional, and efficient food and beverage service at all times.</li><li>Anticipate guest needs, preferences, and expectations to exceed satisfaction.</li><li>Present menus proactively and provide detailed explanations of dishes and beverages.</li><li>Maintain strong product knowledge, including menu items, daily specials, and beverage offerings.</li><li>Handle guest feedback professionally and report any concerns to the Manager on Duty.<br><br></li></ul><strong>Operations<br><br></strong><ul><li>Serve and clear food and beverage items in a timely and unobtrusive manner.</li><li>Ensure tables are properly set, cleared, and reset according to service standards.</li><li>Support team members with food running, table service, and station refills.</li><li>Act as a link between Front of House and Back of House to ensure smooth service flow.</li><li>Follow opening and closing checklists to ensure seamless operations.</li><li>Maintain cleanliness and organization of service stations at all times.<br><br></li></ul><strong>Financial &amp; Quality Standards<br><br></strong><ul><li>Support daily financial targets and operational goals of the outlet.</li><li>Follow all financial handling procedures as per company guidelines.</li><li>Maintain compliance with LQA, Forbes, and guest satisfaction benchmarks.<br><br></li></ul><strong>Health, Safety &amp; Hygiene<br><br></strong><ul><li>Ensure full compliance with HACCP and FIFO standards.</li><li>Follow all health, safety, and emergency procedures, including evacuation protocols.</li><li>Report hazards and maintenance issues through the appropriate systems.<br><br></li></ul><strong>Teamwork &amp; Communication<br><br></strong><ul><li>Maintain effective communication with colleagues and management.</li><li>Attend all briefings, meetings, and training sessions as required.</li><li>Support other departments when needed and contribute to overall hotel operations.</li><li>Uphold grooming and presentation standards at all times.<br><br></li></ul><strong>Additional Responsibilities<br><br></strong><ul><li>Perform any additional duties or special projects assigned by management.</li><li>Demonstrate accountability and ownership within the workplace.</li><li>Contribute to sustainability initiatives and responsible operational practices.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Minimum of 1–2 years of experience in a similar role, preferably within a luxury hospitality environment.</li><li>High school diploma or equivalent preferred.<br><br></li></ul>Additional Information<br><br><strong>What’s In It For You...<br><br></strong><ul><li>The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>The chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations.</li><li>Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>A competitive package and excellent opportunities for professional growth.</li><li>Outstanding discounts across the global Accor and luxury brand network.</li></ul>

<p><strong>Job Summary</strong></p><p><br></p><p>To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to baggage processing, terminal/gate check-in, greeting arriving passengers, handling of VIPs, provide special passenger assistance and other duties as assigned</p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Prepare and clear check in counters pre and post flight with appropriate stationery and signage</li><li>Provide a welcome service to passengers at check in, and at other customer service touch points and to assist in providing a pleasant customer experience</li><li>Verification of travel documentation and check in of departing passengers as per standard operating procedures</li><li>Counter checking boarding pass, making announcements, ensuring that passengers are boarded efficiently</li><li>Assist customers during flight irregularities i.e. delays, cancellations or diverted flights, coordinating communication with affected passengers to ensure passenger experience remains positive</li><li>Maintain excellent customer service standards at all times</li><li>Be able to perform Check-In, Gate, Transfers, Lost &amp; Found duties</li><li>Charging applicable excess baggage fees</li><li>Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance</li><li>Direct passengers through Customs, Immigration, and Quarantine, as required</li><li>In charge of Gate activities such as set-up (including airline specific presentations), permanent communication with Flight coordinator close-out of flight, boarding process and accuracy of final passenger figures, initiate search for missing passenger and communicate baggage details for missing passengers</li><li>Contribute to on time performance of flight through proactive handling of Passenger Service related matters</li><li>Make public address announcements as required, i.e. delay, boarding, last call etc.</li><li>Assist Ramp team to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival</li><li>Adherence and compliance to all Standard Operating Procedures (Swissport &amp; Carrier Specific)</li><li>Operate equipment like computer keyboards, and carrier specific reservation/ ticketing software</li><li>Produce all required, work-related documentation</li><li>Uphold and protect the company’s interests and image while at the Terminal / Airside</li><li>Protect customer (airlines) supplied products e.g. Boarding passes, Tags, Signage etc. from loss or damage by strictly adhering to written down procedures</li><li>Ensure compliance with uniform standards in line with appearance, and personnel protective equipment policies where applicable</li><li>Provide relevant information to customer queries and provide solutions to issues which may impact the customer’s experience</li><li>Report all irregularities to the appropriate supervisor/manager</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><ul><li>Saudi Only.</li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Self motivated and able to work independently</li><li>Attentive to detail and numerate</li><li>Ability to follow processes and procedures and apply flexible approach when required</li><li>Must be able to type and learn airline specific computer reservation/ ticketing software</li><li>Willingness to work in inclement weather</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<strong>Company Description<br><br></strong><strong>Raffles &amp; Fairmont the Red Sea</strong>, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<br><br><strong>Job Description<br><br></strong><strong>Guest Service Excellence<br><br></strong><ul><li>Provide courteous, professional, and efficient food and beverage service at all times.</li><li>Anticipate guest needs, preferences, and expectations to exceed satisfaction.</li><li>Present menus proactively and provide detailed explanations of dishes and beverages.</li><li>Maintain strong product knowledge, including menu items, daily specials, and beverage offerings.</li><li>Handle guest feedback professionally and report any concerns to the Manager on Duty.<br><br></li></ul><strong>Operations<br><br></strong><ul><li>Serve and clear food and beverage items in a timely and unobtrusive manner.</li><li>Ensure tables are properly set, cleared, and reset according to service standards.</li><li>Support team members with food running, table service, and station refills.</li><li>Act as a link between Front of House and Back of House to ensure smooth service flow.</li><li>Follow opening and closing checklists to ensure seamless operations.</li><li>Maintain cleanliness and organization of service stations at all times.</li><li>Support daily financial targets and operational goals of the outlet.</li><li>Follow all financial handling procedures as per company guidelines.</li><li>Maintain compliance with LQA, Forbes, and guest satisfaction benchmarks.</li><li>Ensure full compliance with HACCP and FIFO standards.</li><li>Follow all health, safety, and emergency procedures, including evacuation protocols.</li><li>Report hazards and maintenance issues through the appropriate systems.</li><li>Maintain effective communication with colleagues and management.</li><li>Attend all briefings, meetings, and training sessions as required.</li><li>Support other departments when needed and contribute to overall hotel operations.</li><li>Uphold grooming and presentation standards at all times.</li><li>Perform any additional duties or special projects assigned by management.</li><li>Demonstrate accountability and ownership within the workplace.</li><li>Contribute to sustainability initiatives and responsible operational practices.<br><br></li></ul><strong>Qualifications<br><br></strong>This position is open to <strong>Saudi Nationals only</strong>.<br><br><strong>Experience &amp; Education<br><br></strong><ul><li>Minimum of 1–2 years of experience in a similar role, preferably within a luxury hospitality environment.</li><li>High school diploma or equivalent preferred.<br><br></li></ul><strong>Skills &amp; Competencies<br><br></strong><ul><li>Strong communication skills in English; additional languages are an advantage.</li><li>Excellent interpersonal and guest engagement skills.</li><li>Ability to work efficiently in a fast-paced, high-pressure environment.</li><li>Strong attention to detail and commitment to service excellence.</li><li>Ability to work collaboratively within a diverse team.</li><li>Good time management and multitasking abilities.</li><li>Well-groomed, professional appearance and positive attitude.</li><li>Flexibility to work various shifts, including weekends and public holidays.</li><li>Knowledge of food safety, hygiene, and service standards.</li><li>Experience working with LQA, Forbes standards, or similar luxury benchmarks is an advantage.<br><br></li></ul>Additional Information<br><br><strong>Why join Fairmont The Red Sea?<br><br></strong><ul><li>Be part of one of the most prestigious luxury hospitality destinations in the region.</li><li>Competitive salary and benefits package.</li><li>Accommodation, meals, and transportation provided.</li><li>Opportunities for career growth and development within Accor’s global portfolio.</li><li>Access to learning and development programs tailored to your career path.</li><li>Employee benefit card offering discounted rates across Accor properties worldwide.</li><li>A dynamic and inspiring work environment focused on excellence and innovation.</li></ul>

<strong>Company Description<br><br></strong><strong>Raffles &amp; Fairmont the Red Sea</strong>, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<br><br><strong>Job Description<br><br></strong><strong>Guest Service Excellence<br><br></strong><ul><li>Provide courteous, professional, and efficient food and beverage service at all times.</li><li>Anticipate guest needs, preferences, and expectations to exceed satisfaction.</li><li>Present menus proactively and provide detailed explanations of dishes and beverages.</li><li>Maintain strong product knowledge, including menu items, daily specials, and beverage offerings.</li><li>Handle guest feedback professionally and report any concerns to the Manager on Duty.</li><li>Serve and clear food and beverage items in a timely and unobtrusive manner.</li><li>Ensure tables are properly set, cleared, and reset according to service standards.</li><li>Support team members with food running, table service, and station refills.</li><li>Act as a link between Front of House and Back of House to ensure smooth service flow.</li><li>Follow opening and closing checklists to ensure seamless operations.</li><li>Maintain cleanliness and organization of service stations at all times.<br><br></li></ul><strong>Financial &amp; Quality Standards<br><br></strong><ul><li>Support daily financial targets and operational goals of the outlet.</li><li>Follow all financial handling procedures as per company guidelines.</li><li>Maintain compliance with LQA, Forbes, and guest satisfaction benchmarks.</li><li>Ensure full compliance with HACCP and FIFO standards.</li><li>Follow all health, safety, and emergency procedures, including evacuation protocols.</li><li>Report hazards and maintenance issues through the appropriate systems.</li><li>Maintain effective communication with colleagues and management.</li><li>Attend all briefings, meetings, and training sessions as required.</li><li>Support other departments when needed and contribute to overall hotel operations.</li><li>Uphold grooming and presentation standards at all times.</li><li>Perform any additional duties or special projects assigned by management.</li><li>Demonstrate accountability and ownership within the workplace.</li><li>Contribute to sustainability initiatives and responsible operational practices.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Minimum of 1–2 years of experience in a similar role, preferably within a luxury hospitality environment.</li><li>High school diploma or equivalent preferred.<br><br></li></ul><strong>Skills &amp; Competencies<br><br></strong><ul><li>Strong communication skills in English; additional languages are an advantage.</li><li>Excellent interpersonal and guest engagement skills.</li><li>Ability to work efficiently in a fast-paced, high-pressure environment.</li><li>Strong attention to detail and commitment to service excellence.</li><li>Ability to work collaboratively within a diverse team.</li><li>Good time management and multitasking abilities.</li><li>Well-groomed, professional appearance and positive attitude.</li><li>Flexibility to work various shifts, including weekends and public holidays.</li><li>Knowledge of food safety, hygiene, and service standards.</li><li>Experience working with LQA, Forbes standards, or similar luxury benchmarks is an advantage.<br><br></li></ul>Additional Information<br><br><strong>Why join Fairmont The Red Sea?<br><br></strong><ul><li>Be part of one of the most prestigious luxury hospitality destinations in the region.</li><li>Competitive salary and benefits package.</li><li>Accommodation, meals, and transportation provided.</li><li>Opportunities for career growth and development within Accor’s global portfolio.</li><li>Access to learning and development programs tailored to your career path.</li><li>Employee benefit card offering discounted rates across Accor properties worldwide.</li><li>A dynamic and inspiring work environment focused on excellence and innovation.</li></ul>

<strong>Company Description<br><br></strong><strong>Raffles &amp; Fairmont the Red Sea</strong>, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<br><br><strong>Job Description<br><br></strong><strong>Guest Service Excellence<br><br></strong><ul><li>Provide courteous, professional, and efficient food and beverage service at all times.</li><li>Anticipate guest needs, preferences, and expectations to exceed satisfaction.</li><li>Present menus proactively and provide detailed explanations of dishes and beverages.</li><li>Maintain strong product knowledge, including menu items, daily specials, and beverage offerings.</li><li>Handle guest feedback professionally and report any concerns to the Manager on Duty.<br><br></li></ul><strong>Operations<br><br></strong><ul><li>Serve and clear food and beverage items in a timely and unobtrusive manner.</li><li>Ensure tables are properly set, cleared, and reset according to service standards.</li><li>Support team members with food running, table service, and station refills.</li><li>Act as a link between Front of House and Back of House to ensure smooth service flow.</li><li>Follow opening and closing checklists to ensure seamless operations.</li><li>Maintain cleanliness and organization of service stations at all times.<br><br></li></ul><strong>Financial &amp; Quality Standards<br><br></strong><ul><li>Support daily financial targets and operational goals of the outlet.</li><li>Follow all financial handling procedures as per company guidelines.</li><li>Maintain compliance with LQA, Forbes, and guest satisfaction benchmarks.<br><br></li></ul><strong>Health, Safety &amp; Hygiene<br><br></strong><ul><li>Ensure full compliance with HACCP and FIFO standards.</li><li>Follow all health, safety, and emergency procedures, including evacuation protocols.</li><li>Report hazards and maintenance issues through the appropriate systems.<br><br></li></ul><strong>Teamwork &amp; Communication<br><br></strong><ul><li>Maintain effective communication with colleagues and management.</li><li>Attend all briefings, meetings, and training sessions as required.</li><li>Support other departments when needed and contribute to overall hotel operations.</li><li>Uphold grooming and presentation standards at all times.<br><br></li></ul><strong>Additional Responsibilities<br><br></strong><ul><li>Perform any additional duties or special projects assigned by management.</li><li>Demonstrate accountability and ownership within the workplace.</li><li>Contribute to sustainability initiatives and responsible operational practices.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Experience &amp; Education<br><br></strong><ul><li>Minimum of 1–2 years of experience in a similar role, preferably within a luxury hospitality environment.</li><li>High school diploma or equivalent preferred.<br><br></li></ul><strong>Skills &amp; Competencies<br><br></strong><ul><li>Strong communication skills in English; additional languages are an advantage.</li><li>Excellent interpersonal and guest engagement skills.</li><li>Ability to work efficiently in a fast-paced, high-pressure environment.</li><li>Strong attention to detail and commitment to service excellence.</li><li>Ability to work collaboratively within a diverse team.</li><li>Good time management and multitasking abilities.</li><li>Well-groomed, professional appearance and positive attitude.<br><br></li></ul><strong>Additional Requirements<br><br></strong><ul><li>Flexibility to work various shifts, including weekends and public holidays.</li><li>Knowledge of food safety, hygiene, and service standards.</li><li>Experience working with LQA, Forbes standards, or similar luxury benchmarks is an advantage.<br><br></li></ul>Additional Information<br><br><strong>Why join Raffles The Red Sea?<br><br></strong><ul><li>Be part of one of the most prestigious luxury hospitality destinations in the region.</li><li>Competitive salary and benefits package.</li><li>Accommodation, meals, and transportation provided.</li><li>Opportunities for career growth and development within Accor’s global portfolio.</li><li>Access to learning and development programs tailored to your career path.</li><li>Employee benefit card offering discounted rates across Accor properties worldwide.</li><li>A dynamic and inspiring work environment focused on excellence and innovation.</li></ul>