وظائف ميديكال ريب - تبوك السعودية

Description<br><br>The Commercial and Marketing Manager is responsible for driving revenue growth, market penetration, and brand positioning for DSFH NEOM. This role leads integrated commercial and marketing strategies to support patient acquisition, payer relationships, service line growth, and long-term sustainability, while ensuring full alignment with Fakeeh Care Group’s brand, governance, and commercial frameworks.<br><br>Commercial Strategy & Revenue Growth:Develop and execute the commercial strategy for DSFH NEOM in line with hospital business plans and group objectives. Drive revenue growth across key service lines through pricing strategy, volume optimization, and market expansion initiatives. Identify new revenue opportunities including corporate accounts, government contracts, insurers, employers, and strategic partnerships. Support service line profitability analysis and business case development for new services and centers of excellence. Marketing Strategy & Brand Positioning:Lead the development and execution of the hospital’s marketing strategy in alignment with Fakeeh Care Group brand guidelines. Position DSFH NEOM as a premium healthcare destination aligned with NEOM’s vision for innovation, sustainability, and world-class services. Oversee marketing campaigns, launches, and always-on initiatives across digital, PR, events, and partnerships. Ensure consistency of messaging, visual identity, and patient experience across all touchpoints. Market Development & Partnerships:Build and manage relationships with key stakeholders including insurers, corporate clients, government entities, and NEOM ecosystem partners. Represent DSFH NEOM in external forums, exhibitions, and strategic meetings. Collaborate with medical leadership to promote centers of excellence and specialized clinical offerings. Performance, Analytics & Reporting:Monitor commercial and marketing KPIs including revenue growth, payer mix, patient volumes, market share, and campaign performance. Prepare regular performance reports, forecasts, and insights for hospital and group leadership. Use data and market intelligence to optimize strategies and inform decision-making. Budget & Resource Management:Develop and manage the commercial and marketing budget for DSFH NEOM. Ensure efficient allocation of resources with clear ROI measurement. Coordinate with group-level vendors, agencies, and unified contracts where applicable. Collaboration & Governance:Work closely with Group Marketing, Group Commercial, Finance, Operations, and Medical Affairs. Ensure adherence to Fakeeh Care Group policies, brand governance, and healthcare regulations. Act as a local brand and commercial guardian while supporting the group’s hub-and-spoke operating model.<br><br>Other duties as assigned within the scope of the job.<br><br>Requirements<br><br>Strong coordination and project management skills within marketing environments. Excellent communication and stakeholder management abilities. Strong attention to detail and brand compliance. Ability to manage multiple initiatives and deadlines simultaneously. Proficiency in Microsoft Office Suite and marketing coordination tools.

Description<br><br>The Commercial and Marketing Manager is responsible for driving revenue growth, market penetration, and brand positioning for DSFH NEOM. This role leads integrated commercial and marketing strategies to support patient acquisition, payer relationships, service line growth, and long-term sustainability, while ensuring full alignment with Fakeeh Care Group’s brand, governance, and commercial frameworks.<br><br>Commercial Strategy & Revenue Growth:Develop and execute the commercial strategy for DSFH NEOM in line with hospital business plans and group objectives. Drive revenue growth across key service lines through pricing strategy, volume optimization, and market expansion initiatives. Identify new revenue opportunities including corporate accounts, government contracts, insurers, employers, and strategic partnerships. Support service line profitability analysis and business case development for new services and centers of excellence. Marketing Strategy & Brand Positioning:Lead the development and execution of the hospital’s marketing strategy in alignment with Fakeeh Care Group brand guidelines. Position DSFH NEOM as a premium healthcare destination aligned with NEOM’s vision for innovation, sustainability, and world-class services. Oversee marketing campaigns, launches, and always-on initiatives across digital, PR, events, and partnerships. Ensure consistency of messaging, visual identity, and patient experience across all touchpoints. Market Development & Partnerships:Build and manage relationships with key stakeholders including insurers, corporate clients, government entities, and NEOM ecosystem partners. Represent DSFH NEOM in external forums, exhibitions, and strategic meetings. Collaborate with medical leadership to promote centers of excellence and specialized clinical offerings. Performance, Analytics & Reporting:Monitor commercial and marketing KPIs including revenue growth, payer mix, patient volumes, market share, and campaign performance. Prepare regular performance reports, forecasts, and insights for hospital and group leadership. Use data and market intelligence to optimize strategies and inform decision-making. Budget & Resource Management:Develop and manage the commercial and marketing budget for DSFH NEOM. Ensure efficient allocation of resources with clear ROI measurement. Coordinate with group-level vendors, agencies, and unified contracts where applicable. Collaboration & Governance:Work closely with Group Marketing, Group Commercial, Finance, Operations, and Medical Affairs. Ensure adherence to Fakeeh Care Group policies, brand governance, and healthcare regulations. Act as a local brand and commercial guardian while supporting the group’s hub-and-spoke operating model.<br><br>Other duties as assigned within the scope of the job.<br><br>Requirements<br><br>Strong coordination and project management skills within marketing environments. Excellent communication and stakeholder management abilities. Strong attention to detail and brand compliance. Ability to manage multiple initiatives and deadlines simultaneously. Proficiency in Microsoft Office Suite and marketing coordination tools.

<div dir="rtl"><h3 >نبذة عن الدور</h3> <p >يبحث <strong >مجمع العناية المتميزة الطبي</strong> في <strong >تبوك</strong> عن <strong >فني أشعة</strong> للانضمام إلى فريقه الطبي. يركز هذا الدور بدوام كامل على توفير خدمات التصوير بالأشعة السينية عالية الجودة، بدءًا من إعداد المعدات والمرضى وصولاً إلى التقاط الصور الشعاعية وتقديم التقارير اللازمة. يتطلب الدور خبرة تتراوح بين 0-1 سنة في المجال.</p> <h3 >المهام والمسؤوليات الرئيسية</h3> <ul > <li >تجهيز وفحص معدات التصوير بالأشعة السينية لضمان جاهزيتها وسلامتها.</li> <li >إعداد المرضى للتصوير وفقًا لتعليمات الطبيب المعالج، بما في ذلك تحديد أجزاء الجسم المراد تصويرها.</li> <li >اتخاذ كافة إجراءات الوقاية الشخصية وتثبيت ألواح الرصاص لحماية الأجزاء غير المستهدفة من التعرض للأشعة.</li> <li >تشغيل أجهزة التصوير بالأشعة، وتوجيهها، وضبط مواصفات الأشعة، واختيار مدة وشدة التعرض لالتقاط الصور الشعاعية المطلوبة.</li> <li >استخراج الصور الشعاعية وإظهارها وتثبيت المعلومات الأساسية عليها.</li> <li >تقديم الصور الشعاعية الجاهزة لطبيب أخصائي الأشعة للمراجعة والتشخيص.</li> <li >تأمين ومراقبة مستلزمات التصوير الضرورية مثل الأفلام والأدوية.</li> <li >تنظيم مواعيد المرضى ومرافقتهم إلى غرفة التصوير.</li> <li >إعداد وتقديم تقارير العمل الدورية وتوثيقها وحفظها بشكل منهجي.</li> </ul> <h3 >المؤهلات والخبرات المطلوبة</h3> <ul > <li >خبرة عملية تتراوح بين <strong >0 إلى 1 سنة</strong> في مجال التصوير بالأشعة.</li> <li >القدرة على العمل بدوام كامل ضمن بيئة طبية.</li> </ul> <h3 >المهارات والكفاءات</h3> <ul > <li >إتقان تشغيل وصيانة أجهزة التصوير بالأشعة السينية.</li> <li >معرفة قوية بإجراءات السلامة والوقاية من الإشعاع.</li> <li >مهارات ممتازة في التعامل مع المرضى وتقديم الرعاية لهم.</li> <li >القدرة على إعداد التقارير وتوثيق العمل بدقة.</li> <li >الاهتمام بالتفاصيل والدقة في العمل.</li> </ul> <h3 >بيئة العمل</h3> <p >يعمل فني الأشعة ضمن فريق الرعاية الصحية في <strong >مجمع العناية المتميزة الطبي</strong> بمدينة <strong >تبوك</strong>. تتطلب بيئة العمل الالتزام بالمعايير الطبية العالية والتعاون الفعال مع الأطباء والموظفين الآخرين لتقديم أفضل خدمة للمرضى.</p> <h3 >معلومات إضافية</h3> <p >هذه الوظيفة بدوام كامل، وسيتم تحديد الراتب بناءً على الخبرة والمؤهلات بعد المقابلة.</p></div>

<h3 >About Red Sea Global and the Role</h3> <p >Red Sea Global (RSG), through its subsidiary Red Sea Sports &amp; Entertainment (RSSE), is responsible for developing and operating land and marine experiences at The Red Sea destination. RSSE manages a portfolio of sports, adventure, and leisure offerings, including water sports via Galaxea. This full-time, site-based role for a Dive Center Supervisor is located in Umluj, Tabuk, Saudi Arabia, and supports the Dive Center Manager in delivering efficient, safe, and high-quality dive operations and underwater tourism activities. The supervisor acts as the senior instructional authority on-site, combining operational oversight, team supervision, and direct guest engagement within a luxury marine tourism environment, aligning with Saudi Vision 2030 and environmental sustainability objectives.</p> <h3 >Key Responsibilities</h3> <ul > <li >Support the Dive Center Manager in day-to-day operations and overall performance.</li> <li >Assist in supervising and coordinating the dive team, including instructors, dive masters, and support staff.</li> <li >Contribute to the development and standardization of dive center operations across multiple assets.</li> <li >Ensure alignment with environmental and sustainability requirements related to marine life and underwater tourism.</li> <li >Maintain flexibility to support multi-site operations, including remote work and on-site presence as required.</li> <li >Ensure safety is the highest priority across all dive operations, enforcing compliance with diving standards, emergency procedures, and risk management protocols.</li> <li >Promote environmental stewardship and responsible diving practices aligned with conservation objectives.</li> <li >Support regular safety reviews, audits, and continuous monitoring of operational risks.</li> <li >Ensure adherence to all company policies, SOPs, and training agency standards.</li> <li >Maintain accurate and up-to-date operational, training, and compliance records.</li> <li >Provide regular feedback and reports to the Dive Center Manager on performance, guest experience, and operational matters.</li> <li >Identify opportunities to enhance operational efficiency, safety, and guest experience.</li> <li >Contribute to the development of new dive programs, experiences, and service offerings.</li> <li >Support team development through coaching, mentoring, and performance feedback.</li> </ul> <h3 >Pre-Opening and Operational Duties</h3> <p ><strong >During the pre-opening phase, responsibilities include:</strong></p> <ul > <li >Assisting in the setup, planning, and operational readiness of dive center facilities and assets.</li> <li >Collaborating with cross-functional teams during the delivery phase to ensure operational targets and timelines are achieved.</li> <li >Supporting the development of operational procedures, safety protocols, and training standards.</li> </ul> <p ><strong >Post-opening operational responsibilities include:</strong></p> <ul > <li >Overseeing the delivery of all dive center activities, ensuring they are conducted safely, professionally, and in line with training agency standards.</li> <li >Leading dive excursions and delivering training programs as required, acting as the senior instructor on-site.</li> <li >Ensuring all instructors adhere to agency standards and adopt a safety-first approach.</li> <li >Monitoring and maintaining accurate records of dive operations, training, certifications, and guest activities.</li> <li >Supporting retail and commercial activities, including dive-related sales and guest engagement.</li> <li >Maintaining the overall presentation, cleanliness, and organization of the dive center.</li> <li >Building and maintaining effective relationships with guests, team members, and stakeholders.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Certified Scuba Instructor (*, PADI OWSI or equivalent) with active and current teaching status.</li> <li >Minimum of 500 logged dives.</li> <li >Proven experience certifying at least 50 students across core diving courses.</li> <li >Certified in a minimum of five (5) specialty instructor ratings.</li> <li >Demonstrated experience working in diverse geographic locations.</li> <li >Strong background in dive center operations, including training, guiding, and retail.</li> <li >Experience in diving health and safety practices and risk management.</li> <li >Knowledge of equipment management and dive center logistics.</li> <li >Valid “Fit to Dive” medical certification.</li> <li >Previous experience in hospitality or luxury tourism environments is an advantage.</li> </ul> <h3 >Required Skills and Competencies</h3> <ul > <li >Excellent communication and presentation skills in English.</li> <li >Strong leadership and team management capabilities.</li> <li >Exceptional customer service skills with a guest-centric approach.</li> <li >High level of responsibility and commitment to safety.</li> <li >Ability to deliver engaging and high-quality dive experiences.</li> <li >Strong organizational and administrative skills.</li> <li >Ability to work effectively in a multicultural environment.</li> <li >Professional presentation aligned with luxury hospitality standards.</li> <li >Ability to handle high-end clientele and manage guest expectations.</li> <li >Sound judgment, discretion, and problem-solving abilities.</li> <li >Proficiency in Microsoft Office and operational systems.</li> <li >Additional language proficiency (preferably Arabic) is desirable.</li> <li >Experience in social media content creation and digital engagement is desirable.</li> <li >Underwater photography and videography skills are desirable.</li> <li >Marine life identification knowledge is desirable.</li> <li >Workshop or dive equipment technician experience is desirable.</li> </ul> <h3 >Work Environment and Context</h3> <p >This role operates within a luxury dive center and marine tourism environment. It requires flexibility to work extended hours, weekends, and during peak seasons. The position combines operational leadership with hands-on instructional and guest-facing responsibilities, playing a critical role in ensuring safe, high-quality dive operations and exceptional guest experiences.</p>

<p>Key Responsibilities:</p><p><br></p><p>Inventory Management: Receive, inspect, categorize, and properly store incoming shipments of pharmaceuticals, medical supplies, and IV solutions.</p><p><br></p><p>Stock Monitoring: Track expiration dates regularly and implement effective stock rotation principles (e.g., FEFO).</p><p><br></p><p>Supply Coordination: Coordinate with nursing and clinical teams to fulfill their daily product requests and prevent any stock-outs.</p><p><br></p><p>Compliance Standards: Ensure the medical store strictly adheres to SFDA (Saudi Food and Drug Authority) and MOH regulations regarding temperature, humidity, and safety controls.</p><p><br></p><p>Stock Auditing: Conduct periodic physical stock counts (audits) and reconcile discrepancies with the electronic system.</p><p><br></p><p>Data Entry &amp; Documentation: Maintain accurate, up-to-date digital records of all issued and received medical items.</p><p><br></p><p>Qualifications &amp; Requirements:</p><p><br></p><p>Bachelor’s Degree in Pharmacy (B.Pharm).</p><p><br></p><p>Valid license from the Saudi Commission for Health Specialties (SCFHS).</p><p><br></p><p>Proven experience in medical store management, warehouse operations, or hospital pharmacy inventory.</p><p><br></p><p>Proficiency in using Inventory Management Software and MS Excel.</p><p><br></p><p>High level of organizational skills, attention to detail, and integrity.</p>

An Exclusive Retreat of Wellness and Singularity<br>In Partnership with Red Sea Global (RSG)<br>Opening in 2025, Jayasom Wellness Resort at Triple Bay, AMAALA will be a destination like no other—an immersive retreat for adults, families, and private residents seeking deep healing, conscious living, and meaningful connection.<br>Jayasom brings to life a haven of purpose-driven hospitality rooted in holistic health, integrative medicine, and soulful care. This wellness haven will offer tailored journeys anchored in Western science and complementary therapies—ranging from physiotherapy, fitness, and nutrition to spa treatment, mindful recreation, and traditional healing practices. Every experience is designed to restore balance, ignite vitality, and foster connection with self, others, and nature.<br>We’re assembling a pioneering team of healers, wellness practitioners, clinicians, and creatives—individuals who are passionate about elevating human potential and reshaping the future of life.<br>Join Jayasom. Redefine the future of wellness.<br>JOB PURPOSEThe Security, Compliance, and Logistics Manager oversees all aspects of resort security, safety, compliance, risk management, and logistics operations of Jayasom’s fleets. The role ensures a secure, compliant, and highly efficient environment for guests, colleagues, and assets. This position upholds the wellness mission of Jayasom Amaala by maintaining the highest levels of operational governance, emergency readiness, and guest privacy while ensuring smooth and effective logistical support across the resort.<br>GENERAL RESPONSIBILITIESOversee all resort security operations, ensuring the safety of guests, employees, and physical assets. Ensure full compliance with Saudi regulations, RSG standards, internal corporate policies, and international hospitality requirements. Develop, implement, and continuously improve security, risk, and compliance programs. Manage logistics operations of all Jayasom vehicles including receiving, storage, fleet coordination, maintenance, distribution. Conduct regular audits of vehicles for condition. Manage logistics of staff transportation within Amaala and coordination of trips outside Amaala. Conduct regular inspections, audits, and risk assessments to identify vulnerabilities and implement corrective actions. Serve as the primary liaison with government agencies, local law enforcement, Civil Defense, and regulatory authorities. Maintain accurate documentation for security incidents, compliance reports, and logistics KPIs. Collaborate with all departments to support operational needs and overall guest experience.<br>PEOPLE MANAGEMENTLead, train, and mentor the Security, ERT, Fire Brigade, and Logistics teams. Prepare staff schedules, assign duties, and monitor performance. Conduct ongoing training covering emergency response, security protocols, guest interaction, and compliance. Perform performance reviews and support development plans for team members. Foster a culture of safety, accountability, and service-driven professionalism. Conduct all training for safety, security, risk management and compliance. Oversee third party security team, ensuring they are compliant to our standards and expectations.<br>KEY OPERATIONAL RESPONSIBILITIES Oversee day-to-day security operations, including CCTV monitoring, patrols, access control, and incident response. Respond promptly to guest concerns, security issues, and emergencies. Conduct daily patrol inspections and follow up on incident investigations. Ensure security systems—including alarms, access control, and surveillance are fully functional and compliant. Implement fire safety protocols and coordinate closely with Civil Defense. Oversee the full Lost & Found process according to Jayasom and RSG standards. Ensure all found items are accurately logged, documented, tagged, and securely stored. Maintain chain-of-custody procedures to protect guest privacy and prevent misuse. Ensure timely follow-up and safe return of items to owners. Train staff in correct Lost & Found handling procedures. Oversee the placement, stocking, and maintenance of all First Aid kits across the resort. Conduct routine inspections to ensure compliance with safety standards. Coordinate with the Wellness Clinic to maintain up-to-date emergency medical procedures. Train team members in First Aid and CPR aligned with recognized certification standards. Lead and train the resort’s Fire Brigade Team, ensuring they meet all regulatory and operational qualifications. Conduct regular fire drills, evacuation exercises, and equipment training. Ensure all firefighting equipment (extinguishers, hydrants, alarms) is tested and compliant. Oversee fire safety documentation and ensure corrective actions for any gaps. Ensure full compliance with resort SOPs, safety protocols, labor regulations, and RSG governance frameworks. Conduct compliance audits, internal inspections, safety walkthroughs, and risk assessments. Maintain updated SOPs for security, safety, emergency response, and logistics. Support internal and external audits, certification processes, and legal compliance reviews. Maintain and report KPIs related to incidents, safety, compliance, and operational performance. Manage the full fleet of Jayasom vehicles – on site and in the village. Ensure vehicles are accounted for, controlled and maintained. Coordinate with Procurement, Facilities, Culinary, and housekeeping departments for smooth delivery processes. Oversee staff transportation schedules to and from Amaala village and other destinations. Lead the resort’s Emergency Response Team (ERT) and ensure readiness for all emergency situations. Develop and maintain crisis management procedures, communication protocols, and emergency action plans. Conduct mandatory training and simulation drills for security and operational teams. Ensure all emergency equipment is available, tested, and properly documented. Continuously evaluate emergency response effectiveness and make procedural improvements.<br>JOB REQUIREMENTSQualifications Bachelor’s degree in Security Management, Risk Management, Hospitality Management, or related field. Professional certifications preferred:Security Management Safety/Fire Protection (OSHA)<br>Work Experience:Minimum 3–5 years of experience in security or compliance management, preferably in luxury hospitality, wellness resorts, or high-profile environments. Experience in logistics coordination and risk management operations. Previous experience in the Middle East or large-scale resort projects is a strong advantage.<br>Knowledge:Strong understanding of security protocols, emergency preparedness, and fire safety systems.<br>Knowledge of RSG, Saudi national regulations, and international hospitality compliance standards. Logistics management principles including inventory, fleet, and supply handling. Proficiency in incident reporting, audits, and risk assessment methodologies. Strong understanding of guest privacy, confidentiality, and professional ethics.<br>Competencies:Leadership and team development Strong communication and interpersonal skills Problem-solving and decision-making abilities High attention to detail and accuracy Crisis and conflict management Ability to work under pressure and manage multiple priorities Strong ethical and professional conduct<br>Technical Skills:Proficiency in CCTV, access control systems, and digital security tools. Strong computer literacy (MS Office, reporting systems, incident management software). Knowledge of fire alarm, firefighting equipment, and emergency systems.<br>Attitude:Positive attitude with service-oriented mindset. Physically fit and able to respond to emergencies. High level of confidentiality, discretion, and integrity<br>Disclaimer:The above statements are intended to describe the general nature and level of work being performed. This is not an exhaustive list of responsibilities. Position Descriptions are dynamic and change depending on the organisational requirements. All staff may be required to perform duties outside of their normal responsibilities as required.

An Exclusive Retreat of Wellness and Singularity<br>In Partnership with Red Sea Global (RSG)<br>Opening in 2025, Jayasom Wellness Resort at Triple Bay, AMAALA will be a destination like no other—an immersive retreat for adults, families, and private residents seeking deep healing, conscious living, and meaningful connection.<br>Jayasom brings to life a haven of purpose-driven hospitality rooted in holistic health, integrative medicine, and soulful care. This wellness haven will offer tailored journeys anchored in Western science and complementary therapies—ranging from physiotherapy, fitness, and nutrition to spa treatment, mindful recreation, and traditional healing practices. Every experience is designed to restore balance, ignite vitality, and foster connection with self, others, and nature.<br>We’re assembling a pioneering team of healers, wellness practitioners, clinicians, and creatives—individuals who are passionate about elevating human potential and reshaping the future of life.<br>Join Jayasom. Redefine the future of wellness.<br><br>JOB PURPOSE:The Living & Facility Lead is responsible for coordinating the day-to-day living arrangements, accommodation, transportation, and related support services for Jayasom team members. The role ensures that new and existing team members receive a smooth and welcoming living experience, from pre-arrival accommodation arrangements and airport transportation to settling into their assigned units and completing essential onboarding and government-related requirements. The position also acts as a key point of coordination between the People & Capabilities team, Amaala/RSG accommodation management, transportation providers, and employee dining services, ensuring that team members’ living needs are addressed efficiently, professionally, and with a high level of care.<br>KEY RESPONSIBILITIES:Coordinate with the Amaala/RSG accommodation team to request and allocate suitable housing units for new and existing team members and ensure accurate accommodation records are maintained. Ensure assigned accommodation units are ready prior to employees’ arrival, including checking general condition, cleanliness, basic facilities, and readiness for occupancy. Coordinate employee check-ins, check-outs, room/unit transfers, and accommodation changes as required. Work closely with the Recruitment and People & Capabilities teams to obtain upcoming arrival details and prepare all necessary arrangements in advance. Arrange airport pick-up and transportation for newly arriving team members and ensure they are safely transferred to their assigned accommodation. Prepare and send pre-arrival/welcome communications to new team members, including accommodation details, transportation arrangements, location information, important contacts, housing guidelines, and other information required for their arrival. Welcome and support new team members upon arrival and contribute actively to the employee onboarding experience, ensuring they feel supported and properly settled into their new living environment. Coordinate transportation and provide necessary logistical support for new employees attending required appointments, including Iqama medical examinations, Absher fingerprint/biometric registration, government-related procedures, or other onboarding requirements. Arrange or coordinate transportation to/from the airport for employees when required, including urgent or exceptional cases. Act as a point of contact for employees regarding accommodation, transportation, facilities, and other living-related requests, ensuring queries and concerns are handled promptly and professionally. Conduct regular checks of employee accommodation and common facilities and coordinate with the relevant parties to address maintenance, cleanliness, safety, or facility-related concerns. Follow up on employee dining services and gather team member feedback regarding the staff restaurant, food quality, variety, and menu. Coordinate with the Chef and relevant teams on appropriate menu adjustments or improvements based on employee feedback and operational requirements. Maintain effective communication with employees and relevant stakeholders and ensure that important accommodation, transportation, dining, or facility updates are communicated clearly. Support employees during urgent or unexpected situations requiring transportation, accommodation assistance, or other practical support. Maintain appropriate records and trackers related to accommodation allocation, arrivals, departures, transfers, transportation arrangements, and employee requests. Promote a welcoming, supportive, and service-oriented environment, ensuring team members feel well taken care of throughout their employment journey. Perform other living, facility, transportation, and employee-support duties as required based on operational needs.<br>JOB REQUIREMENTS:<br>Qualifications Diploma or equivalent qualification relevant to the role. Valid Saudi driving license is required.<br>Experience Previous experience in employee accommodation, staff housing, facilities, hospitality, employee services, administration, or a similar operational role is preferred. Experience within hospitality, resorts, remote-site operations, or staff accommodation environments would be an advantage.<br>Knowledge & Technical Skills Good command of English; proficiency in an additional language is considered an advantage. Good communication and customer/service skills. Strong coordination and organizational skills. Ability to manage multiple requests and priorities simultaneously. Basic computer skills and ability to maintain trackers, records, and email communications. Understanding of employee accommodation and onboarding processes is preferred.<br>Competencies & Attitude Service-oriented, welcoming, and approachable. Cooperative and responsive when receiving employee requests. Strong sense of ownership and accountability. Able to work effectively under pressure and respond calmly to urgent situations. Flexible and adaptable, with willingness to work outside regular working hours when operationally required, including employee arrivals, airport transfers, or emergencies. Resourceful and solution-oriented. Reliable and dependable. Strong teamwork and collaboration skills. Respectful and professional when dealing with employees from different nationalities and backgrounds.

Position Overview<br><br>We are seeking a friendly, dependable, and customer-focused <strong>Customer Support Representative</strong> to join our remote team. This entry-level position assists customers with questions, account requests, orders, products, services, and other routine support needs while maintaining accurate records and providing administrative assistance.<br><br>The ideal candidate communicates clearly, listens carefully, stays organized, and is comfortable using email, chat, phone, and online business systems.<br><br><strong>Previous professional experience is not required. Training and ongoing guidance will be provided.</strong> Recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first remote professional role are encouraged to apply.<br><br>Key Responsibilities<br><br>Customer Support<br><br><ul><li>Respond to customer questions in a friendly and professional manner.</li><li>Assist with routine account, order, product, and service inquiries.</li><li>Provide accurate information using approved resources.</li><li>Guide customers through standard processes and next steps.</li><li>Resolve routine concerns within established guidelines.</li><li>Follow up on pending requests when necessary.</li><li>Escalate complex or unresolved concerns appropriately.</li><li>Maintain a positive customer experience during every interaction.<br><br></li></ul>Email, Chat &amp; Phone Support<br><br><ul><li>Communicate with customers through approved support channels.</li><li>Respond to emails and chat messages clearly and professionally.</li><li>Handle phone inquiries when assigned.</li><li>Use approved scripts, templates, and knowledge resources.</li><li>Ask appropriate questions to understand customer needs.</li><li>Provide clear instructions and helpful explanations.</li><li>Maintain professional communication during challenging interactions.<br><br></li></ul>Customer Records &amp; Data Entry<br><br><ul><li>Enter and update customer information in company systems.</li><li>Maintain accurate account and contact records.</li><li>Document customer interactions, requests, and resolutions.</li><li>Review information for accuracy and completeness.</li><li>Process authorized account updates.</li><li>Correct routine record errors when authorized.</li><li>Protect confidential customer and company information.<br><br></li></ul>Ticket &amp; Case Management<br><br><ul><li>Create and update customer support tickets.</li><li>Categorize requests accurately.</li><li>Maintain clear case notes.</li><li>Track open, pending, and completed requests.</li><li>Update case status as work progresses.</li><li>Monitor follow-up requirements.</li><li>Escalate cases requiring specialized assistance.</li><li>Close completed requests according to established procedures.<br><br></li></ul>Account &amp; Order Support<br><br><ul><li>Assist customers with routine account questions.</li><li>Provide order or service status information when available.</li><li>Help process authorized account or order updates.</li><li>Verify required information before making changes.</li><li>Route billing, technical, or specialized concerns to the appropriate team.</li><li>Maintain accurate documentation of completed actions.<br><br></li></ul>Administrative Support<br><br><ul><li>Update spreadsheets, forms, trackers, and internal records.</li><li>Organize digital documents and customer files.</li><li>Process routine administrative requests.</li><li>Maintain activity logs and shared records.</li><li>Assist with shared inboxes when assigned.</li><li>Support additional customer service and administrative projects.<br><br></li></ul>Remote Team Collaboration<br><br><ul><li>Communicate professionally with team members through email, chat, and virtual meetings.</li><li>Coordinate customer requests with appropriate departments.</li><li>Provide updates on pending or unresolved cases.</li><li>Ask for clarification when instructions are incomplete.</li><li>Participate in virtual meetings, training, and coaching.</li><li>Maintain dependable communication during scheduled work hours.<br><br></li></ul><strong>Required Qualifications<br><br></strong><ul><li>High school diploma, GED, or equivalent.</li><li>Basic computer and typing proficiency.</li><li>Strong written and verbal communication skills.</li><li>Friendly, patient, and professional approach.</li><li>Good listening and basic problem-solving skills.</li><li>Strong attention to detail and accuracy.</li><li>Good organizational and time-management abilities.</li><li>Ability to follow established procedures and instructions.</li><li>Ability to manage multiple routine customer requests.</li><li>Ability to work independently in a remote environment.</li><li>Willingness to learn new systems and processes.</li><li>Dependable and professional work habits.</li><li>Ability to maintain confidentiality.</li><li>Reliable internet connection and suitable remote workspace.<br><br></li></ul><strong>Preferred Qualifications<br><br></strong>Previous professional experience is <strong>not required</strong>. Familiarity with any of the following may be helpful:<br><br><ul><li>Customer service or customer support.</li><li>Email, chat, or phone-based communication.</li><li>CRM or ticket-management systems.</li><li>Microsoft Office or Google Workspace.</li><li>Data entry and customer records.</li><li>Account or order processing.</li><li>Administrative or clerical support.</li><li>Remote collaboration tools.<br><br></li></ul>Experience gained through retail, hospitality, internships, volunteer work, academic projects, freelance assignments, or other customer-facing activities may also be relevant.<br><br>Skills &amp; Competencies<br><br><ul><li>Customer-focused communication.</li><li>Active listening and patience.</li><li>Written and verbal communication.</li><li>Problem solving.</li><li>Data entry and accuracy.</li><li>Attention to detail.</li><li>Organization and time management.</li><li>Adaptability and willingness to learn.</li><li>Dependability and professionalism.</li><li>Confidential information handling.<br><br></li></ul>What We Offer<br><br>Depending on employment status, location, and eligibility, benefits may include:<br><br><ul><li>Fully remote work environment.</li><li>Competitive entry-level compensation.</li><li>Paid onboarding and training.</li><li>Full-time and part-time opportunities.</li><li>Flexible scheduling for qualifying positions.</li><li>Paid time off and company holidays.</li><li>Health, dental, and vision benefits where applicable.</li><li>Professional development opportunities.</li><li>Ongoing coaching and feedback.</li><li>Career advancement opportunities.</li><li>Company-provided equipment where applicable.</li><li>Supportive remote team environment.<br><br></li></ul>Ideal Candidate<br><br>You may be a strong fit if you enjoy helping people, communicating clearly, solving routine problems, and keeping customer information organized. You are patient, dependable, professional, and comfortable learning new systems while working independently.<br><br>This position can provide a foundation for a career in <strong>customer support, customer service, client services, account support, or customer operations</strong>.<br><br>Application Process<br><br>Interested candidates should submit an updated resume and complete the required application information.<br><br>Qualified applicants may be invited to a virtual interview and brief skills assessment covering customer service scenarios, written communication, data accuracy, problem solving, or attention to detail.<br><br>Selected candidates will receive additional information regarding onboarding, training, scheduling, equipment requirements, and anticipated start date.<br><br>Equal Opportunity Statement<br><br>We are committed to providing equal employment opportunities and maintaining a respectful and inclusive workplace. Qualified applicants will be considered based on their skills, qualifications, and ability to perform the responsibilities of the position without discrimination based on characteristics protected by applicable law.

<strong>Department: </strong>Sales<br><br><strong>Location: </strong>EMEA-Saudi Arabia-Field based<br><br><strong>Description<br><br></strong>At Align Technology, we’re transforming the way patients experience orthodontic treatment through Invisalign®️ clear aligners and iTero™️ digital scanning solutions.<br><br>We are looking for an Territory Manager to join our team and play a key role in accelerating growth across their assigned territory Tabuk City<br><br><strong>This position is open to Saudi nationals as part of our local workforce requirements.<br><br></strong><strong>Key Responsibilities<br><br></strong><ul><li> Develop and execute territory strategies to achieve quarterly and annual sales targets.</li><li> Build strong, long-term partnerships with orthodontists and dental professionals.</li><li> Identify and onboard high-potential accounts and accelerate their growth.</li><li> Use a consultative, insight-driven selling approach to understand customer needs, challenges, and business opportunities.</li><li> Create strategic account plans for high-potential customers.</li><li> Leverage data and analytics to support customer decision-making and business growth.</li><li> Educate customers on Invisalign and iTero solutions and support successful adoption.</li><li> Partner cross-functionally with clinical, marketing, education, product, and other internal teams to deliver an exceptional customer experience.<br><br></li></ul><strong>Skills, Knowledge &amp; Expertise<br><br></strong><ul><li> Bachelor’s degree or equivalent experience</li><li> Minimum 3 years of relevant experience, preferably in B2B sales, medical devices, dental/orthodontic, capital equipment, or a related industry</li><li> Proven track record of achieving sales targets</li><li> Strong consultative selling and relationship-building skills</li><li> Business acumen with the ability to discuss ROI, P&amp;L, cash flow, and growth opportunities</li><li> Comfortable engaging in clinical discussions around Invisalign and iTero</li><li> Valid driver’s license</li><li> Proficiency in Microsoft Office and CRM systems; Salesforce experience is a plus<br><br></li></ul><strong>Applicant Privacy Policy<br><br></strong>Review our <strong>Applicant Privacy Policy</strong>for additional information.<br><br><strong>Equal Opportunity Statement<br><br></strong>Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.

Job Description Training Manager - Health Resort Job Title: Training Manager Location: AMAALA, Saudi Arabia<br>Ever since it was founded in 1931 in Montreux, Switzerland, Clinique La Prairie have established an international reputation as an award-winning destination renowned for delivering the most progressive health and wellbeing programs in an ambience of unparalleled luxury Swiss hospitality.<br>Job Details & Requirements Job Summary We are seeking an experienced and dynamic Training Manager to lead the Learning & Development function for the pre-opening and subsequent operations of Clinique La Prairie AMAALA. The ideal candidate will bring strong luxury hospitality and pre-opening training experience, with the ability to translate CLP brand standards, wellness philosophy, and service culture into practical learning programs. This role will ensure colleagues are fully prepared to deliver an exceptional ultra-luxury wellness and guest experience from opening day.<br>Pre-Opening Responsibilities<br>1. Training Strategy & Roadmap:• Develop a comprehensive pre-opening Learning & Development strategy and critical path aligned with resort opening milestones.• Build the master training calendar covering induction, brand, service, technical, compliance, and departmental training.• Partner with the General Manager, Director of Human Resources, Heads of Departments, and Corporate teams to define training priorities, ownership, timelines, and readiness standards.<br>2. Learning Infrastructure & Content:• Establish training facilities, learning resources, training records, and LMS/tracking tools before large-scale colleague onboarding.• Develop and adapt induction, service culture, departmental, and operational training materials in line with CLP standards.• Coordinate external training providers and subject matter experts where required, ensuring content and resources are ready ahead of opening.<br>3. Team Readiness:• Lead the onboarding and induction journey for all pre-opening colleagues and managers.• Establish and develop Departmental Trainers and Training Champions, providing Train-the-Trainer coaching and ongoing support.• Coordinate simulations, dry runs, role plays, service rehearsals, and guest journey exercises to validate operational readiness.<br>4. Compliance & Readiness Reporting:• Ensure all mandatory, statutory, health, safety, and role-specific training is completed before colleagues assume operational duties.• Track departmental training completion and readiness, identify gaps, and coordinate corrective actions before opening.• Maintain accurate training records and provide regular readiness reports to HR, Executive Management, Corporate teams, and relevant stakeholders as required.<br>Responsibilities<br>Learning & Development Strategy• Develop and implement the resort’s Learning & Development strategy in line with business priorities, CLP culture, and ultra-luxury service standards.• Conduct training needs analysis and translate identified needs into structured annual and departmental learning plans.• Establish clear learning pathways that support colleague capability, performance, career development, and succession planning.<br>Training Operations & Readiness• Manage the annual and monthly training calendar and coordinate learning activities across all resort departments.• Partner with Heads of Departments to develop practical departmental training plans, skills checklists, and refresher programs.• Monitor training quality and effectiveness through assessments, observations, feedback, and operational performance indicators.<br>Luxury Guest Experience & Service Excellence• Lead service excellence training focused on personalization, anticipation of guest needs, discretion, emotional intelligence, and attention to detail.• Translate brand standards and guest experience expectations into practical colleague behaviors and service routines.• Support quality assurance initiatives by developing targeted coaching and refresher training based on audits, feedback, and operational observations.<br>Wellness & Longevity Integration• Embed CLP’s wellness and longevity philosophy within colleague learning and the overall service culture.• Coordinate with medical, wellness, spa, nutrition, movement, and hospitality teams to support a seamless and consistent guest journey.• Ensure non-clinical colleagues understand the purpose of the wellness journey and how their roles contribute to the overall guest experience.• Reinforce confidentiality, privacy, professional boundaries, and discretion expected in an ultra-luxury wellness environment.• Work with subject matter experts to coordinate specialized learning where technical or clinical expertise is required.<br>Learning Budget & Resource Management• Prepare and manage the Learning & Development budget, ensuring effective use of training resources without compromising quality.• Manage training vendors, external facilitators, learning materials, and related agreements in coordination with HR and Finance.• Evaluate the effectiveness and value of key learning initiatives and recommend improvements based on business needs.<br>Brand, Culture & Colleague Engagement• Reinforce CLP values, culture, expected behaviors, and service philosophy through induction, workshops, communications, and learning activities.• Support colleague engagement, recognition, wellbeing, and culture-building initiatives in partnership with the Human Resources team.• Promote an inclusive, respectful, multicultural, and high-performance learning environment across the resort.<br>Saudi Talent Development• Support Saudization objectives through structured development, retention, career progression, and capability-building initiatives for Saudi colleagues.• Identify Saudi high-potential colleagues and support individual development plans, internal mobility, and succession pathways.• Coordinate relevant development partnerships and programs that strengthen the pipeline of Saudi hospitality and wellness talent.<br>Leadership Development• Design and facilitate development programs for supervisors, managers, and Heads of Departments.• Coach leaders on feedback, performance management, colleague engagement, effective delegation, and people development.• Support talent reviews and succession planning by identifying development priorities and appropriate learning interventions.<br>Training Governance, Compliance & Reporting• Maintain accurate training records and ensure compliance with company standards, local requirements, and mandatory training obligations.• Track key learning KPIs including induction completion, mandatory training, departmental readiness, participation, and assessment results.• Prepare regular Learning & Development dashboards and reports, highlighting progress, risks, gaps, and corrective actions.<br>Qualifications• Minimum 5-7 years of relevant experience in Learning & Development, Training, Human Resources, or hospitality development.• Minimum 2-3 years in a Training Manager, Learning & Development Manager, or equivalent leadership role.• Strong experience in luxury or ultra-luxury hospitality is required; wellness, spa, or health resort exposure is highly advantageous.• Previous hotel or resort pre-opening experience is strongly preferred.• Proven experience designing and facilitating induction, service excellence, leadership, and operational training programs.• Excellent facilitation, presentation, coaching, communication, and stakeholder management skills.• Strong knowledge of adult learning principles, training needs analysis, instructional design, and training evaluation methods.• Strong project management, organization, reporting, and analytical capability in a fast-paced pre-opening environment.• Excellent command of English is required; Arabic language capability is an advantage.<br>Education• Bachelor’s degree in Human Resources, Hospitality Management, Learning & Development, Business Administration, or a related field.• Professional Learning & Development, Train-the-Trainer, CIPD, SHRM, or equivalent certification is an advantage.

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.<br><br><strong>Job Description<br><br></strong><strong>Key Responsibilities<br><br></strong><strong>Telephone &amp; Communication Excellence<br><br></strong><ul><li>Answer all incoming and internal calls promptly using the approved Raffles greeting and etiquette standards.</li><li>Accurately route calls, take messages, and provide information in a courteous, clear, and professional manner.</li><li>Maintain a calm, polished, and welcoming tone at all times, regardless of call volume or complexity.</li><li>Handle guest wake-up calls and special call requests accurately and punctually.<br><br></li></ul><strong>Guest Assistance &amp; Service Support<br><br></strong><ul><li>Assist guests with general inquiries, hotel information, and service requests, ensuring timely follow-up.</li><li>Coordinate guest requests with relevant departments and track completion to ensure guest satisfaction.</li><li>Support service recovery by responding empathetically to guest concerns and escalating appropriately.<br><br></li></ul><strong>Emergency &amp; Safety Communication<br><br></strong><ul><li>Follow established emergency procedures and communication protocols in case of fire, medical incidents, or security situations.</li><li>Act as a central communication point during emergencies, ensuring accuracy, discretion, and composure.</li><li>Maintain updated emergency contact lists and procedures.<br><br></li></ul><strong>Operational Accuracy &amp; Documentation<br><br></strong><ul><li>Record and relay messages accurately and confidentially.</li><li>Maintain call logs, wake-up call records, and other required documentation.</li><li>Update and maintain internal extension lists and contact directories.<br><br></li></ul><strong>Standards, Brand &amp; Compliance<br><br></strong><ul><li>Uphold Raffles communication, grooming, and service etiquette standards at all times.</li><li>Maintain strict confidentiality regarding guest information and sensitive situations.</li><li>Ensure compliance with hotel policies, safety procedures, and data protection requirements.</li><li>Participate in service culture training and continuous development programs.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Qualifications &amp; Experience:<br><br></strong><ul><li>Minimum 1–2 years of experience in PBX, Front Office, or Guest Services within a luxury or five-star hotel environment preferred.</li><li>Diploma or certificate in Hospitality or related field is an advantage.<br><br></li></ul><strong>Skills &amp; Competencies<br><br></strong><ul><li>Exceptional verbal communication and listening skills.</li><li>Clear, pleasant speaking voice with excellent diction.</li><li>Strong multitasking and time-management abilities.</li><li>High attention to detail and accuracy.</li><li>Ability to remain calm and professional under pressure.</li><li>Proficiency in telephone systems and basic computer applications.</li><li>Fluency in English required; additional languages are a strong advantage.<br><br></li></ul><strong>Personal Attributes<br><br></strong><ul><li>Polished, courteous, and professional demeanor.</li><li>Discreet, trustworthy, and service-oriented.</li><li>Calm, composed, and confident in emergency situations.</li><li>Flexible to work shifts, including nights, weekends, and holidays.</li><li>Passion for luxury hospitality and guest satisfaction.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>