وظائف تقنية المعلومات - جدة السعودية

Head of Information Technology Location: Riyadh, Saudi Arabia We are seeking an experienced Head of Information Technology to lead IT strategy, infrastructure, cybersecurity, cloud operations, and digital transformation within a regulated financial services environment.<br>Key Responsibilities:Develop and execute the organization's IT strategy and technology roadmap. Lead cloud, infrastructure, network, and IT operations to ensure high availability and business continuity. Manage core banking/financial systems, APIs, payment integrations, and digital platforms. Ensure compliance with SAMA, NCA, PDPL, and other regulatory frameworks.<br>Requirements:Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.10+ years of IT experience, including 5+ years in a senior leadership role within banking, financial services, fintech, or other SAMA-regulated organizations.<br>Preferred Nationality -KSA

Role Description The Information Technology Specialist at (Saudi Heritage Preservation Society) will provide day-to-day technical support for staff, maintain computer systems, and ensure reliable network operations. This full-time, on-site role in Riyadh, Saudi Arabia involves installing, configuring, and updating hardware and software, monitoring system performance, and resolving technical incidents promptly. The specialist will manage user accounts and access permissions, enforce IT and security policies, and coordinate with vendors and service providers when needed. The role also includes documenting IT procedures, supporting digital tools used in heritage-related projects, and collaborating with other departments to align technology solutions with organizational needs. Qualifications Candidates should possess strong Information Technology fundamentals and hands-on experience with enterprise IT environments. Candidates should possess Network Administration skills, including configuration, monitoring, and maintenance of LAN/WAN and related infrastructure. Candidates should possess Troubleshooting skills, with the ability to diagnose and resolve hardware, software, and connectivity issues efficiently. Candidates should possess Network Security skills, including basic firewall management, access control, and adherence to cybersecurity best practices. Candidates should possess Customer Service skills, with a focus on clear communication, user training, and empathetic support for diverse stakeholders. Relevant bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. Experience with operating systems (Windows, mac OS), productivity suites, and ticketing or helpdesk systems. Ability to work on-site in Riyadh, manage multiple tasks, and collaborate effectively in a multicultural, mission-driven environment.

Company Description Arib is a Saudi Central Bank (SAMA)–licensed digital finance brokerage that simplifies access to personal, home, auto, credit card, and SME financing across the Kingdom of Saudi Arabia. Founded in 2018 and based in Saudi Arabia, Arib uses advanced technology and market expertise to match users with suitable offers from leading licensed banks and finance companies. The platform focuses on fast, secure, and transparent financing experiences tailored to users’ credit profiles and needs. Recognized as a top Saudi startup and a Deloitte Fast 50 and Fast 500 EMEA winner, Arib is committed to financial inclusion, supporting entrepreneurs, and contributing to national economic growth. At Arib, technology professionals can help shape the future of smart financing and connect users with meaningful financial opportunities. Role Description This is a full-time, on-site Information Technology Manager role based in Riyadh. The Information Technology Manager will oversee the planning, implementation, and maintenance of Arib’s IT infrastructure, including networks, servers, endpoints, and cloud environments. This role will manage day-to-day IT operations, ensure system reliability and security, and coordinate with internal stakeholders to support business-critical applications and platforms. The Information Technology Manager will supervise and mentor IT team members, manage vendors and service providers, and ensure adherence to regulatory and security standards. The role will also contribute to technology roadmaps, lead improvement projects, and support incident response, disaster recovery, and business continuity efforts. Qualifications Strong background in IT infrastructure and operations, including networks, servers, cloud services, end-user devices, and system administration. Proficiency in IT security practices such as access control, vulnerability management, data protection, endpoint security, and incident response. Experience managing business applications and platforms, with the ability to coordinate deployments, integrations, upgrades, and troubleshooting. Demonstrated skills in IT governance, including documentation, policies and procedures, asset management, and compliance with relevant regulations. Proven leadership and people management capabilities, including team supervision, performance management, and mentoring. Strong stakeholder management and communication skills, with the ability to translate business needs into technical requirements and solutions. Experience working with financial services, fintech, or regulated environments is highly beneficial. Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field; relevant professional certifications (e.g., ITIL, CISSP, CCNA, Azure/AWS) are a plus. Ability to work on-site in Riyadh, prioritize multiple initiatives, and operate effectively in a fast-paced startup environment.

Company Description NDP Investment (Najd Desert Pearl) is a Saudi public relations, media, and marketing company focused on strategic communications, media relations, brand positioning, content creation, and integrated marketing solutions. The company partners with organizations to strengthen their reputation, increase visibility, and build lasting stakeholder relationships. Aligned with Saudi Vision 2030, NDP Investment supports clients in communicating their goals and achievements to diverse audiences. Team members contribute to impactful media and communication strategies that help shape public perception. The environment values collaboration, innovation, and results-driven work in a dynamic market.<br>Role Description The Information Technology Specialist is a full-time, on-site role based in Saudi Arabia, supporting the company’s technical infrastructure and users. The specialist will manage and maintain network systems, hardware, and software to ensure reliable and secure operations. Daily responsibilities include monitoring network performance, diagnosing and resolving technical issues, and implementing updates and security measures. The role involves providing timely technical support to internal teams, documenting solutions, and recommending improvements to IT processes. The specialist will collaborate with other departments to understand technology needs and support business continuity.<br>Qualifications Candidates should possess strong Information Technology skills, including familiarity with operating systems, hardware, software, and enterprise applications. Candidates should possess Network Administration and Network Security skills to configure, manage, and protect network infrastructure. Candidates should possess Troubleshooting skills to diagnose, analyze, and resolve technical issues efficiently. Candidates should possess Customer Service skills to support internal users with clear communication and professional assistance. Relevant qualifications such as a diploma or degree in Information Technology, Computer Science, or a related field are preferred. Certifications in networking or security (e.g., Comp TIA Network+, Security+, or equivalent) are beneficial. Ability to work on-site in Saudi Arabia, manage multiple tasks, and follow established IT policies and procedures. Strong analytical skills, attention to detail, and the ability to collaborate with cross-functional teams.

Job Title: Information Technology Manager Location: Riyadh, Saudi Arabia Employment Type: Full-time, On-site<br>Company Description IFG Holding is a leading Saudi holding company that unites specialized firms across real estate development, contracting, technology, and investment. The organization focuses on disciplined growth and innovation to create an integrated investment ecosystem that delivers long-term value and measurable impact in the Saudi market.<br>IFG Holding’s strategy is closely aligned with Saudi Vision 2030, contributing to economic diversification and the development of sustainable, forward-looking projects. The company provides a collaborative and professional environment for individuals who are motivated to support business growth, operational excellence, and digital transformation across the group’s portfolio companies.<br>Role Description The Information Technology Manager will be responsible for managing and maintaining the company’s IT operations, including infrastructure, networks, servers, communication systems, cybersecurity, user access, business applications, and daily technical support. The role ensures that all IT systems, devices, and technology services operate securely, efficiently, and continuously to support business operations.<br>This position requires hands-on technical experience as well as the ability to coordinate with business leaders, vendors, and internal teams to align technology initiatives with organizational goals, improve system performance, support digital transformation, and ensure compliance with company policies and

Job Description (JD) – Program Manager (IT) We are supporting our client by providing qualified CVs for the position of Program Manager within the IT Department, based on the following requirements:Requirements:Experience: 2 to 9 years of relevant experience in Program Management, Project Management, or IT-related roles. Education: Bachelor’s degree in one of the following fields:Computer Science Information Technology Computer Engineering Software Engineering Information Systems Or any related discipline. Academic Requirement: Minimum cumulative GPA of 3.75 or above. Preferred Skills & Qualifications:Experience in managing IT programs and coordinating multiple projects. Strong understanding of IT processes, technology solutions, and project delivery methodologies. Ability to manage stakeholders, track project progress, and ensure successful program execution. Strong communication, planning, and problem-solving skills. Position Title: Program Manager Department: IT Department Experience Level: Mid-Level (2–9 Years)

Position Overview We are looking for a motivated IT Field Support Engineer to join our IT team. The ideal candidate enjoys solving technical issues and providing exceptional end-user support. In this role, you will be responsible for supporting desktops, laptops, printers, and enterprise applications, while troubleshooting hardware, software, and network-related issues to ensure timely resolution and a seamless user experience. Responsibilities Provide first-line technical support for desktops, laptops, printers, and other end-user devices. Troubleshoot and resolve hardware, software, operating system, and basic network issues. Support enterprise applications and assist users with application-related incidents. Log, track, and manage incidents and service requests through the organization's ITSM tool. Escalate complex technical issues to appropriate support teams when required. Install, configure, and maintain IT hardware and software. Ensure timely resolution of support requests while meeting defined service levels. Maintain accurate documentation of incidents, resolutions, and support activities. Deliver professional, customer-focused technical support to end users. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.2–3 years of experience in IT support, desktop support, or field support. Strong knowledge of Windows operating systems, desktop and laptop troubleshooting. Experience supporting printers, enterprise applications, and basic networking concepts. Familiarity with ITSM/service desk tools for incident and request management. Excellent troubleshooting, problem-solving, and communication skills. Ability to prioritize tasks and work independently in a fast-paced environment. Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Saudi Nationals are encouraged to apply

JOB TITLEAssociate – Information Technology | MAF Retail | Head Office Retail<br>ROLE SUMMARYAssociate – Information Technology is responsible for providing the highest quality service with excellent customer care in receiving, prioritizing, documenting, and actively resolving requests from our clients in a timely manner. The role holder is also responsible for talking to users on the telephone working in a busy helpdesk environment.<br>ROLE PROFILEProvide first level support to all business units on all IT related requests Provide hotline support during non-office hours, holidays and weekends when required Provides support for all IT products and services, which includes answering questions and troubleshooting problems Coordinate, test and review request for changes identified by MAF Retail staff Update tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job Verify that suggested solutions effectively resolve the users' problems through verbal or email follow up Support the implementation and action plans in order to increase productivity, performance and effectiveness of the operations Report any action that might interfere with the proper functioning of the company<br>REQUIREMENTSBachelor’s Degree in Computer Science or equivalent0-2 years of experience in an IT Department Business communication and presentation skills Highly organized with strong multitasking skills<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Provide technical support to employees by assisting with hardware, software, and IT-related issues. The intern will support daily IT operations while gaining practical experience through the Tamheer Program. Key Responsibilities Provide first-level IT support to users. Assist with hardware and software installation and configuration. Support user account setup and access requests. Maintain IT inventory and equipment records. Assist with system updates and routine maintenance. Perform other tasks assigned by the supervisor. Qualifications Saudi Nationality. Eligible for the Tamheer Program through HRDF. Bachelor's degree or Diploma in Information Technology, Computer Science, Information Systems, or a related field. Skills Basic knowledge of computer hardware, software, and networking. Familiarity with Microsoft Windows and Microsoft Office. Good problem-solving and communication skills. Willingness to learn and work in a team.

Digital Governance Specialist Positions Available: 3Job Summary We are seeking a Digital Governance Specialist to support the development and implementation of digital governance frameworks, policies, standards, and compliance practices. The successful candidate will contribute to strengthening governance processes, ensuring regulatory compliance, and supporting effective digital transformation initiatives. Key Responsibilities Support the implementation of digital governance frameworks. Develop and maintain digital governance policies and procedures. Monitor compliance with governance standards and regulations. Participate in governance assessments and maturity evaluations. Support risk identification and governance reporting. Collaborate with business and technical teams to improve governance practices. Prepare governance documentation, reports, and dashboards. Support continuous improvement initiatives. Job Requirements Education Bachelor's degree in information technology, Information Systems, Computer Science, Business Administration, or a related field. Experience2–4 years of experience in Digital Governance, IT Governance, Digital Transformation, Enterprise Governance, Risk Management, Compliance, or related fields.

About the Company<br><br>Plexus Aviation is a forward-thinking company dedicated to enhancing aviation infrastructure and operations through innovative technologies. We are committed to providing efficient and reliable solutions that drive the aviation industry forward. Our team values collaboration, excellence, and adaptability, creating a dynamic workplace geared toward growth and innovation. Plexus Aviation continues to expand its reach by combining industry expertise with cutting-edge technological advances.<br><br>About the Role<br><br>This is a full-time, on-site role for an IT Specialist based in Jeddah. The IT Specialist will monitor, maintain, and enhance IT systems and networks to ensure seamless business operations. Responsibilities include installing and configuring network hardware/software, troubleshooting technical issues, managing network security, and providing prompt IT support to team members. The role requires diligent documentation of IT issues and adherence to cybersecurity policies to ensure system efficiency and confidentiality.<br><br>Responsibilities<br><br>Installing and configuring network hardware/software Troubleshooting technical issues Managing network security Providing prompt IT support to team members Diligent documentation of IT issues Adherence to cybersecurity policies to ensure system efficiency and confidentiality<br><br>Qualifications<br><br>Bachelor's degree in Computer Science, Information Technology, or a related field Professional certifications such as Comp TIA Network+, CCNA, or equivalent are a plus Prior experience in the aviation or transportation industry is an advantage<br><br>Required Skills<br><br>Strong skills in Network Administration and Network Security Proficiency in Information Technology and Troubleshooting Customer Service capabilities, ensuring effective communication and issue resolution Knowledge of cybersecurity practices and ability to implement security protocols Practical knowledge of maintaining IT hardware, software systems, and cloud-based services Ability to work effectively in on-site team settings, ensuring coordination and collaboration<br><br>Preferred Skills<br><br>Prior experience in the aviation or transportation industry is an advantage<br><br>Pay range and compensation package<br><br>Full Time<br><br>Equal Opportunity Statement<br><br>Plexus Aviation is committed to diversity and inclusivity in the workplace.

Job Summary Provide technical support to employees by assisting with hardware, software, and IT-related issues. The intern will support daily IT operations while gaining practical experience through the Tamheer Program. Key Responsibilities Provide first-level IT support to users. Assist with hardware and software installation and configuration. Troubleshoot basic technical issues and escalate when necessary. Support user account setup and access requests. Maintain IT inventory and equipment records. Assist with system updates and routine maintenance. Perform other tasks assigned by the supervisor. Qualifications Saudi Nationality. Eligible for the Tamheer Program through HRDF. Bachelor's degree or Diploma in Information Technology, Computer Science, Information Systems, or a related field. Skills Basic knowledge of computer hardware, software, and networking. Familiarity with Microsoft Windows and Microsoft Office. Good problem-solving and communication skills. Strong organizational skills and attention to detail. Willingness to learn and work in a team.

A leading organization is seeking an experienced Director of Security Technologies to lead the operation, development, and continuous improvement of network and application security technologies. The role will oversee cybersecurity controls, security infrastructure, operational security requests, vulnerability management, threat mitigation, and the performance of the Security Technologies function.<br>Key Responsibilities• Lead the operation and enhancement of network and application security technologies.• Oversee firewall policies, port access requests, device isolation, and website and email security controls.• Ensure security systems, signatures, configurations, and technologies are continuously updated and optimized.• Oversee web application security controls and resolve network and application access issues.• Evaluate, test, approve, and implement new security technologies and cybersecurity controls.• Lead vulnerability management activities and ensure identified security risks are effectively addressed.• Oversee root cause analysis for security incidents and ensure compliance with cybersecurity policies and controls.• Develop security policies, processes, procedures, tools, and operating models.• Establish departmental objectives, performance measures, and key performance indicators.• Manage departmental operations, workforce requirements, annual budget planning, and strategic priorities.• Lead, develop, and evaluate team members through objective setting, performance feedback, and professional development.<br>Qualifications and Experience• Bachelor’s degree in Cybersecurity, Information Technology, Network Engineering, or a related field.• Minimum of 7 years of relevant experience, including leadership or managerial experience.• Strong experience in network security, firewalls, web application security, vulnerability management, and security operations.• Proven ability to lead technical teams and manage complex cybersecurity environments.• Professional certifications such as CISSP, CISM, CEH, CCNP Security, or equivalent are preferred.

Position Overview We are looking for a motivated Service Desk Agent to join our IT support team. The ideal candidate will provide first-level technical support to end-users, troubleshoot IT-related issues, and ensure timely resolution of incidents and service requests while delivering an excellent customer support experience.<br>Responsibilities Provide first-line technical support for hardware, software, network, and application-related issues. Log, categorize, prioritize, and resolve incidents and service requests in accordance with established SLAs. Diagnose and troubleshoot common IT issues using remote support tools and standard troubleshooting procedures. Escalate complex or unresolved issues to the appropriate Level 2 or specialized support teams. Maintain accurate documentation of incidents, resolutions, and user interactions within the service management system. Communicate effectively with end-users by providing timely updates and ensuring a high level of customer satisfaction. Assist with user account management, password resets, and basic system administration tasks. Contribute to the knowledge base by documenting recurring issues and solutions.<br>Requirements2–3 years of experience in an IT Service Desk, Help Desk, or Technical Support role. Bachelor's degree in Computer Science, Information Technology, or a related field. Strong knowledge of Windows operating systems, Microsoft Office 365, and common desktop applications. Basic understanding of networking concepts, Active Directory, and IT support best practices. Familiarity with ITSM tools such as Service Now, Jira Service Management, or similar ticketing systems is an advantage. Excellent troubleshooting, communication, and customer service skills. Ability to prioritize tasks, work under pressure, and manage multiple support requests simultaneously. ITIL Foundation certification is a plus. Saudi Nationals are encouraged to apply

Job Title: IT Help Desk Support Experience Required: 1–2 Years Job Summary We are seeking an IT Help Desk Support professional to provide technical assistance to end users and ensure the smooth operation of IT systems. The ideal candidate will be responsible for troubleshooting hardware, software, and network-related issues while delivering excellent customer service. Key Responsibilities Provide first-level technical support to users via phone, email, remote access, or in person. Diagnose and resolve hardware, software, printer, and network issues. Install, configure, and maintain desktops, laptops, and peripheral devices. Set up user accounts, email accounts, and access permissions. Install and update operating systems, software applications, and security patches. Log, track, and resolve support tickets within agreed service levels. Escalate complex issues to senior IT staff when necessary. Maintain accurate documentation of incidents, solutions, and IT assets. Support Microsoft 365 applications and basic Active Directory administration. Ensure compliance with IT policies and security standards. Qualifications Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.1–2 years of experience in IT Help Desk, Technical Support, or a similar role. Good knowledge of Windows operating systems and Microsoft 365. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). Familiarity with Active Directory and ticketing systems. Strong problem-solving and troubleshooting skills. Good communication and customer service skills. Ability to work independently and as part of a team. Preferred Skills Microsoft 365 Administration Active Directory Hardware & Software Troubleshooting Network Support Remote Support Tools IT Ticketing Systems Time Management Customer Service Orientation

IT Officer (Saudi National) – Riyadh Galadari Saudi Industrial Company (GSIC) is seeking a proactive and customer-focused IT Officer to join our team in Riyadh.<br>The successful candidate will provide day-to-day IT support across the Kingdom, ensuring employees have the tools and technical assistance required to operate efficiently. This role will be responsible for laptop and desktop setup, system configuration, troubleshooting hardware and software issues and supporting HR with onboarding new employees.<br>Key Responsibilities:Configure, deploy, and maintain laptops, desktops, printers and mobile devices Install, reformat, and reconfigure operating systems and business applications Provide first-line IT support and resolve day-to-day technical issues for users across Saudi Arabia Support HR with new joiner onboarding, including IT account creation, equipment allocation, and workstation setup Troubleshoot hardware, software, network and email-related issues Coordinate with external vendors and service providers when required Maintain IT asset records and ensure equipment is properly tracked and managed Assist with system upgrades, security updates, and IT projects as needed<br>Requirements:Saudi National Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field3 + years of IT support experience Strong knowledge of Windows operating systems, Microsoft 365, and basic networking Experience setting up, reformatting, configuring, and troubleshooting laptops and desktops Strong problem-solving and communication skills Ability to work independently and support users across multiple locations Fluent in Arabic and English<br>If this sounds like you, apply today.<br>About us Galadari Saudi Industrial Company (GSIC) is a subsidiary of Galadari Bothers Group based in the UAE. GSIC was formed in Saudi Arabia in 2021 to cover the market needs of commercial vehicles, heavy duty trucks, and energy backup solutions with presence in Dammam, Riyadh and Tabuk and Neom. GSIC provides wide range of high performance commercial vehicles and heavy duty trucks from the leading global brands

Digital Transformation Director | Reef Group<br><br>Position Title: Digital Transformation Director Location: Riyadh, Saudi Arabia Job Type: Full-Tim<br>e<br>About the Role:Reef Group is seeking a strategic and visionary Digital Transformation Director to lead the company’s digital transformation agenda by developing and executing innovative digital strategies that enhance operational efficiency, improve customer experience, and support business growth. This role will play a critical part in aligning technology capabilities with business objectives by leading digital initiatives, optimizing enterprise systems, driving automation, and building a sustainable digital ecosystem across the organizatio<br>n.<br>Key Responsibilities:Digital Transformation Strategy & Leadership Develop and lead the company’s digital transformation strategy aligned with business objectives and the group’s strategic direction. Define and execute the digital roadmap to support growth, scalability, and operational excellence. Identify opportunities for digital innovation and technology-driven business improvements. Drive digital culture and adoption across the organization. Technology Infrastructure & Systems Management Oversee the design, development, and enhancement of technology infrastructure to ensure scalability, reliability, and sustainability. Lead the implementation and optimization of key business systems including ERP, CRM, POS, and e-commerce platforms. Ensure seamless integration between digital platforms and business operations. Evaluate emerging technologies including AI, data analytics, automation, and smart solutions. Digital Projects & Operational Excellence Lead major digital transformation projects from strategy development through implementation. Ensure projects are delivered on time, within budget, and aligned with business priorities. Drive process improvement initiatives through digital solutions and intelligent automation. Analyze technology performance and measure the impact and ROI of digital initiatives. Governance, Data & Information Security Establish digital governance frameworks, technology policies, and best practices. Ensure compliance with applicable technology regulations and data protection requirements in Saudi Arabia. Promote effective data management, analytics capabilities, and informed decision-making. Stakeholder & Vendor Management Manage relationships with technology partners, vendors, and digital solution providers. Ensure service quality, performance standards, and continuous improvement. Collaborate with executive leadership and business units to identify technology opportunities. Team Leadership & Development Build, lead, and develop high-performing digital and technology teams. Enhance technical capabilities through coaching, knowledge transfer, and continuous development. Foster innovation and a future-ready digital mindset across the organization. Required Qualifications:Education Bachelor’s degree in Information Technology, Computer Science, Software Engineering, Management Information Systems, or related field. Master’s degree in Digital Transformation, Information Technology Management, or Business Administration is preferred. Experience Experience in leading digital transformation initiatives and enterprise technology strategies. Strong experience managing large-scale technology projects and digital platforms. Experience in retail, e-commerce, FMCG, or customer-focused industries is highly preferred. Technical & Professional Skills Strong understanding of ERP, CRM, POS, and digital commerce platforms. Knowledge of AI, data analytics, automation, and emerging technologies. Strong project management and change management capabilities. Ability to translate business needs into scalable technology solutions. Excellent leadership, communication, and stakeholder management skills. Preferred Certifications:Executive Diploma in Digital Transformation or Digital Leadership. Change Management Certification. PMP or Agile Project Management Certification. Digital Government / Digital Transformation Programs. Data Analytics and Innovation Management Traini<br>ng.<br>Why Join Us? At Reef Group, you’ll lead a strategic transformation journey in a fast-growing organization where innovation, technology, and business excellence are key drivers of success. This role offers the opportunity to shape the future digital landscape and create measurable impact across the organizat<br>ion.

Digital Transformation Director | Reef Group<br><br>Position Title: Digital Transformation Director Location: Riyadh, Saudi Arabia Job Type: Full-Tim<br>e<br>About the Role:Reef Group is seeking a strategic and visionary Digital Transformation Director to lead the company’s digital transformation agenda by developing and executing innovative digital strategies that enhance operational efficiency, improve customer experience, and support business growth. This role will play a critical part in aligning technology capabilities with business objectives by leading digital initiatives, optimizing enterprise systems, driving automation, and building a sustainable digital ecosystem across the organizatio<br>n.<br>Key Responsibilities:Digital Transformation Strategy & Leadership Develop and lead the company’s digital transformation strategy aligned with business objectives and the group’s strategic direction. Define and execute the digital roadmap to support growth, scalability, and operational excellence. Identify opportunities for digital innovation and technology-driven business improvements. Drive digital culture and adoption across the organization. Technology Infrastructure & Systems Management Oversee the design, development, and enhancement of technology infrastructure to ensure scalability, reliability, and sustainability. Lead the implementation and optimization of key business systems including ERP, CRM, POS, and e-commerce platforms. Ensure seamless integration between digital platforms and business operations. Evaluate emerging technologies including AI, data analytics, automation, and smart solutions. Digital Projects & Operational Excellence Lead major digital transformation projects from strategy development through implementation. Ensure projects are delivered on time, within budget, and aligned with business priorities. Drive process improvement initiatives through digital solutions and intelligent automation. Analyze technology performance and measure the impact and ROI of digital initiatives. Governance, Data & Information Security Establish digital governance frameworks, technology policies, and best practices. Ensure compliance with applicable technology regulations and data protection requirements in Saudi Arabia. Promote effective data management, analytics capabilities, and informed decision-making. Stakeholder & Vendor Management Manage relationships with technology partners, vendors, and digital solution providers. Ensure service quality, performance standards, and continuous improvement. Collaborate with executive leadership and business units to identify technology opportunities. Team Leadership & Development Build, lead, and develop high-performing digital and technology teams. Enhance technical capabilities through coaching, knowledge transfer, and continuous development. Foster innovation and a future-ready digital mindset across the organization. Required Qualifications:Education Bachelor’s degree in Information Technology, Computer Science, Software Engineering, Management Information Systems, or related field. Master’s degree in Digital Transformation, Information Technology Management, or Business Administration is preferred. Experience Experience in leading digital transformation initiatives and enterprise technology strategies. Strong experience managing large-scale technology projects and digital platforms. Experience in retail, e-commerce, FMCG, or customer-focused industries is highly preferred. Technical & Professional Skills Strong understanding of ERP, CRM, POS, and digital commerce platforms. Knowledge of AI, data analytics, automation, and emerging technologies. Strong project management and change management capabilities. Ability to translate business needs into scalable technology solutions. Excellent leadership, communication, and stakeholder management skills. Preferred Certifications:Executive Diploma in Digital Transformation or Digital Leadership. Change Management Certification. PMP or Agile Project Management Certification. Digital Government / Digital Transformation Programs. Data Analytics and Innovation Management Traini<br>ng.<br>Why Join Us? At Reef Group, you’ll lead a strategic transformation journey in a fast-growing organization where innovation, technology, and business excellence are key drivers of success. This role offers the opportunity to shape the future digital landscape and create measurable impact across the organizat<br>ion.

Job Summary The IT Deskside / Field Support Lead is responsible for leading the deskside support function by providing technical support to end users, managing a team of support engineers, and ensuring the effective installation, maintenance, troubleshooting, and support of IT hardware, software, and related infrastructure. The role also ensures timely incident resolution, accurate documentation, asset management, and adherence to established service levels.<br>Key Responsibilities Technical Support & Troubleshooting Diagnose and resolve hardware, software, and basic network connectivity issues. Provide technical support for laptops, desktops, printers, i Phones, mac OS, Windows operating systems, peripherals, and related end-user devices. Team Leadership Lead, supervise, and manage a team of five (5) IT support resources. Coordinate daily support activities to ensure efficient service delivery. Hardware & Software Deployment Install, configure, and deploy computer systems and software applications. Ensure proper integration of new systems within the existing IT environment. Maintenance & Repair Perform routine maintenance of IT equipment. Identify hardware issues and carry out necessary repairs or replacements to minimize downtime. End-User Support Provide technical assistance, guidance, and user support for hardware and software-related issues. Deliver clear instructions to end users to ensure effective use of IT systems and devices. Documentation Maintain accurate documentation of support activities, including incident details, troubleshooting performed, and resolutions provided. Incident & Ticket Management Manage and prioritize support requests through the organization's ticketing system. Ensure incidents are updated and resolved within established Service Level Agreements (SLAs). Issue Escalation Identify complex technical issues requiring advanced expertise. Escalate infrastructure-related or high-impact incidents to the appropriate higher-level support teams. IT Asset & Inventory Management Maintain accurate records of IT assets, including hardware inventory and software licenses.<br>Requirements:Bachelor's degree in Information Technology (IT) or a related field Minimum 10+ years of experience in IT Deskside / Field Support. Strong technical troubleshooting and problem-solving skills. Good communication skills. Experience supporting Windows OS, mac OS, laptops, desktops, printers, i Phones, peripherals, and basic network connectivity. Experience managing a team of IT support professionals.<br>Also, You can forward your CV through below link for more upcoming Job vacancies: https://cv-fnrco.com

We are looking for a skilled and detail-oriented IT Project Manager to lead and coordinate infrastructure and IT services operations projects in a banking environment. This role is critical to ensuring successful delivery of high-availability, secure, and compliant IT systems that support day-to-day banking operations. The ideal candidate will have hands-on experience managing projects involving infrastructure upgrades, network/security improvements, data center initiatives, or ITSM process enhancements, within the framework of banking sector compliance and operational rigor.<br>Key Responsibilities:Project Planning & Execution:Define project scope, goals, deliverables, timelines, and resource plans for infrastructure and IT service operations projects. Stakeholder Coordination:Collaborate with infrastructure teams, security, business units, compliance, and external vendors to ensure alignment and delivery against project objectives. Risk & Compliance Management:Ensure projects adhere to banking regulatory, cybersecurity, and audit requirements . Proactively identify and manage risks and issues. Service Operations Focus:Drive initiatives related to ITSM improvements, including incident, change, and problem management processes aligned with ITIL best practices. Infrastructure Project Delivery:Manage deployment of hardware, software, cloud services, and networking infrastructure, including upgrades, migrations, and automation. Reporting & Communication:Provide timely updates on project progress, risks, and mitigation strategies to project sponsors and steering committees. Vendor Oversight:Coordinate with third-party vendors to ensure contract terms, deliverables, and SLAs are met within banking-specific compliance guidelines.<br>Required Qualifications:<br>Bachelor’s degree in Engineering , Computer Science, Information Technology, or a related field.5+ years of experience in IT project management, with 3+ years in banking or financial services. Experience managing projects in IT infrastructure, IT operations, or IT service management domains. Familiarity with ITSM tools and practices (e.g., BMC Remedy). Working knowledge of ITIL framework. Strong understanding of regulatory and compliance requirements within financial institutions (e.g., data protection, audit trails, segregation of duties). Project management certification such as PMPPreferred Skills & Experience:Experience in delivering cloud migration, data center transformation, or endpoint security projects in banking. Exposure to cybersecurity standards and practices. Familiarity with Agile or hybrid delivery methods. Experience coordinating across multiple business units and BT towers in a matrixed environment.<br><br>Soft Skills:<br>Strong organizational and multitasking abilities. Excellent communication and stakeholder management skills. Analytical mindset with a proactive approach to problem-solving. Ability to thrive in a high-pressure, regulated environment.