وظائف مهندس ميكانيكا معدات ثقيلة - عسير السعودية

ACWA Operations:At Acwa Operations, we make essential services dependable and efficient for the millions of people who rely on them every day. Formerly NOMAC (The First National Operations & Maintenance Company), we are the operations and maintenance arm of Acwa, focused on keeping power generation and water desalination assets running safely, reliably and cost-effectively across their full lifecycle. Since 2005, we have partnered with clients across the Middle East, Africa and Asia to support complex infrastructure that powers communities and sustains economies.<br>The Bisha Solar PV Project is a significant renewable energy initiative in Saudi Arabia, focusing on the development of a 3,000 MW solar PV plant in Bisha, Asir Province, Saudi Arabi. This project is part of a broader national wave of gigawatt-scale solar procurement and buildout, with fast capacity additions and large power purchase agreements (PPAs) being key factors in its credibility. The project is developed under the IPP model with a 25-year Power Purchase Agreement with SPPC as the offtaker, and financial close was achieved in October 2025, with completion scheduled for December 2027.<br><br>JOB PURPOSE: To supervise and manage the electrical maintenance activities in the plant, including all preventive and corrective maintenance, planned outages and overhauling work activities for all electrical equipment in accordance with overall maintenance plans, HSE guidelines and quality standards to ensure plant availability and equipment reliability.<br>KEY ACCOUNTABILITIES:People Management:Supervise the activities and work of the team members to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems. Maintenance Management:Monitor the Electrical preventive and corrective maintenance and overhauling work activities to ensure continuity and reliability of plant electrical equipment. Manage the timely response to all emergency breakdowns and provide prompt corrective action to ensure plant availability, thereby minimising downtime and possibility of liquidity damages. Develop and promote a condition based preventive maintenance culture on day to day basis by conducting troubleshooting and root cause analyses, finding solutions to reduce reactive maintenance. Troubleshooting and Technical Guidance:Troubleshoot critical problems/breakdowns of Electrical equipment and investigate, diagnose faults to determine best proper action/repairs while ensuring they comply with NOMAC’s quality and HSE standards. Review and analyse electrical equipment maintenance data and conduct site engineering studies to determine the feasibility of introducing modifications to increase reliability and efficiency of plant, thereby ensuring continuous improvement and operational excellence. Prepare feasibility studies for new installations, replacements or repair of existing electrical equipment including technical evaluation, specifications and materials for modifications in addition to process diagrams and cost estimates and ensure proper follow up reports and evaluation on completed modifications. Outage Management:Participate in the effective forecasting of manpower and material requirements to ensure timely availability of resources and spares for effective execution of Electrical maintenance plans. Coordinate the planning and execution of the annual outage maintenance of critical electrical equipment, as per the recommendation of the OEM and defined best practices, and provide technical support to ensure the EHS, scope, cost, and timeline objectives are met Documentation:Ensure that all maintenance documentation for the electrical activities are completed in SAP correctly including the Maintenance Log, outlining the fault, method of repair and the time, labour and materials used to support timely availability of information. Health, Safety, Security & Environment:Ensure strict adherence to all relevant HSSE and permit to work system, instructions and controls and procedures are complied with so that the safety of employees and environmental compliance can be guaranteed. Together with HSE department, ensure that safety rules and regulations are fully explained to plant employees / contractor staff and appropriate safety and protective equipment is worn; safety notices are prominently displayed in all work areas and that all accidents and incidents are efficiently investigated and analysed whilst ensuring that measures are implemented to avoid any recurrence. Material Management:Lead the preparation of monthly / annual requirements for equipment, spare parts and general materials for the electrical unit within the plant to support timely availability of requirements as per maintenance plans and budget constraints. Conduct technical evaluations, in collaboration with the procurement department to identify and provide recommendations on the most appropriate materials / equipment for the plant, in a timely and efficient manner. Networking:Develop and maintain effective business relationships with all relevant internal departments and external contractors with highest standards of business ethics, whilst promptly attending to all critical technical issues in-order to ensure the services required by the organisation are delivered in the most effective manner. Liaise with EPC / OEM contractors for clarification, analysis and technical guidance in order to ensure clarity of communications/accurate fulfilment of operational requirements. SAP Administration:Supervise the effective administration of SAP processes within the Electrical maintenance section and adhere to SAP guidelines in all related aspects of annual and monthly planning, scheduling, data management such as breakdowns review, corrective maintenance notification, creating maintenance work orders and planning in order to ensure data/system integrity in line with NOMAC’s defined standards. Continuous Improvement:Contribute in the identification and implementation of change initiatives, programmes and projects in line with the organisation’s standards. Policies, Processes, Systems & Procedures:Develop and ensure the implementation of Operation’s department work instructions, policies, procedures and controls covering all areas of department activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service. Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner. Related Assignments:Perform any other duties which the line manager may require to be carried out<br>COMMUNICATION & WORKING RELATIONSHIPS: Internal:Needs to work closely with Maintenance Manager, Electrical Section Heads, Electrical Supervisor and Technicians, Operations Team. External:Needs to build a rapport with relevant contractors and vendors, Project Company, Local Authorities, External Auditors, Shareholders. Work with relevant contractors and vendors<br>REQUIRED WORK EXPERIENCE AND EDUCATION: A Bachelor degree holder in Electrical Engineering. 8-10 years’ experience in Electrical Maintenance in water desalination and power generation plants where 2 years of experience are in a supervisory role.<br>REQUIRED SKILLS AND KNOWLEDGE:Practical experience and know-how of electrical engineering Knowledge of downtime analysis and practical knowledge of problem solving tools Knowledge of maintenance management methods, of predictive inspection tools and of CMMS (Computer Maintenance Management System, good knowledge of SAP Template desirable) Project Management Detailed understanding of preventative/predictive maintenance theory Mentoring, coaching and people management skills. Knowledge of the operations in water desalination and power generation plants and of NOMAC operations Strong planning, organising, and integration skills Experience of having conducted at least one outage for critical electrical equipment Team work and effective collaboration skills

About Us<br><br>Gold and Minerals is a fast-growing exploration and development company which has a proud track record of operating in Saudi Arabia since 2009. We have two exciting projects which we are seeking to develop over the next three years. The first of these projects is our Jibal Qutman Project near Bisha in Asir province and the second is our Hawiah Project near Taif in Makkah Province.<br><br>As a company we are fully committed to Saudi Arabia’s Vision 2030, and we are seeking to rapidly grow the company in line with our development ambitions.<br><br>Core Responsibilities<br><br> Prepare, calibrate and operate wireline logging equipment during exploration drilling programs. Conduct downhole geophysical logging surveys safely and efficiently. Ensure logging tools are maintained in good working condition and report equipment issues promptly. Assist with mobilisation, demobilisation and field setup of logging systems. Acquire high quality downhole geophysical data including gamma, density, resistivity and other applicable logging methods. Monitor data quality during logging operations and identify potential issues in real time. Perform routine calibration and system checks to ensure data accuracy and consistency. Coordinate logging activities with drill crews and geological staff. Download, organise and archive logging data in accordance with company procedures. Prepare field summaries and basic technical reports. Follow all company HSE policies and procedures. Work closely with geologists, geophysicists and drilling personnel. Participate in training and development activities.<br><br>Experience & Capability Profile<br><br> B. Sc. in Geology, Geophysics or a related Earth Science discipline. Ideally 2 years experience in wireline logging, downhole geophysics, mineral exploration or drilling support. Recent graduates will be considered and training will be provided. Strong attention to detail and commitment to data quality. Competent computer skills, including Microsoft Office and field data management software. Ability to work safely in remote locations on a rotational roster. Valid driving licence preferred.

Job Summary We are seeking an experienced Purchasing Supervisor to lead and oversee regional procurement activities, develop procurement strategies, manage supplier relationships, and supervise procurement teams across assigned project sites.<br>Key Responsibilities Supervise and coordinate procurement activities across assigned regional project sites. Manage and guide procurement staff, ensuring compliance with company policies and procedures. Develop and implement regional procurement strategies aligned with project requirements. Ensure timely sourcing and availability of materials, equipment, and services. Conduct market research to identify suppliers, market trends, and cost-saving opportunities. Negotiate with suppliers to achieve competitive pricing, quality, and delivery terms. Monitor and evaluate supplier performance and compliance. Coordinate with project managers and site engineers to forecast procurement requirements. Review and ensure compliance of purchase orders with company policies and agreed terms. Review supplier quotations and ensure accurate supporting documentation. Support tendering activities, including RFQs, bid collection, and evaluation. Prepare procurement status reports for management. Resolve supply chain issues and delivery challenges in a timely manner. Provide training, guidance, and performance evaluations for procurement staff.<br>Job Requirements Bachelor’s degree in business administration, Engineering, or a related field. Minimum 7 years of experience in Purchasing/Procurement. Gulf experience is preferred. Fluent in English and Arabic. Strong negotiation and communication skills. Strong leadership and team management capabilities.

Brief Description Purpose Of Role And/or The Tasks<br><br>Support and assist the Field Supervisor in the implementation of the Gold and Minerals Exploration Programs, Safety Practices and Environmental code.<br><br>This Includes<br><br>Implementing systems that allow for the safe and efficient running of field programs, including transportation of personnel, vehicle maintenance and equipment hire Management of the Gold and Minerals fixed asset inventory list Daily oversite of the Field Support Teams; including overtime records Environmental protection Petty cash management Implementation and enforcement of the G&M Safety policies Weekly reporting of logistical elements of the field operations.<br><br>Candidate Profile<br><br>Educational Qualifications Skills and Experience 10 years plus relevant experience Experience managing multinational teams Experience managing Geophysical ground surveys Experience managing the field aspect of RC, Diamond and trenching programs. Full driving license Experience in maintaining excellent Safety and Environmental standards.

<strong>Job Summary<br><br></strong>We are seeking a detail-oriented Financial Analyst to support financial planning, cost<br><br>control, and investment decision-making within our mining operations. The ideal<br><br>candidate will analyze production costs, budgets, and capital expenditures to<br><br>provide insights that drive profitability and support strategic<br><br>decision-making. Strong financial analysis skills and a minimum of 5 years of<br><br>relevant experience are essential; prior exposure to the mining industry is<br><br>beneficial but not required, as on-the-job orientation will be provided.<br> <br><ul><li> Designing and maintaining financial models and reporting systems; identifying and correcting errors in financial data.</li><li> Gathering financial and operational data from primary sources (site production reports, procurement systems, ERP) and secondary sources (market reports, regulatory<br><br></li></ul>filings).<br><br><ul><li> Analyzing operational costs and key financial KPIs to evaluate efficiency and profitability.</li><li>Building financial models to forecast costs, revenues, capital expenditure needs, and cash flow projections.</li><li>Demonstrating the significance of financial trends in the context of broader market and economic conditions affecting the organization.</li><li>Preparing budget variance reports, forecasts, and financial presentations for executive leadership and site management.</li><li> Supporting capital project evaluations through NPV, IRR, and payback period analysis.</li><li> Creating clear documentation of financial models and assumptions so analyses can be<br><br></li></ul>reviewed, audited, or replicated.<br><br><ul><li> Cleaning and reconciling financial data across departments, cost centers, and reporting<br><br></li></ul>periods to ensure accuracy.<br><br><ul><li> Generating insights on cost drivers, margin trends, and risk exposure.<br><br></li></ul><strong>Technical Skills<br><br></strong><ul><li> Advanced Microsoft Excel skills (financial modeling, pivot tables, macros)</li><li>Proficiency with ERP/financial systems (SAP, Oracle, or similar)</li><li> Strong understanding of financial statement analysis, budgeting, and forecasting</li><li> Knowledge of capital budgeting techniques (NPV, IRR, payback period, sensitivity analysis)</li><li>Proficiency with BI/reporting tools (Power BI, Tableau) for financial dashboards</li><li> Basic familiarity with the mining industry (cost structures, commodity price exposure) is an advantage but not essential .<br><br></li></ul><strong>Analytical &amp; Soft Skills<br><br></strong><ul><li> Strong analytical and critical-thinking skills</li><li> High attention to detail and accuracy in financial reporting</li><li> Ability to translate complex financial data into clear insights for both technical and non-technical stakeholders</li><li> Strong communication and presentation skills</li><li> Comfortable collaborating across departments and functions</li><li> Ability to manage multiple deadlines (monthly close, budgeting cycles, project<br><br></li></ul>evaluations)<br><br><ul><li> Willingness and ability to quickly learn mining-specific operational and financial concepts<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li> Bachelor's degree in Finance, Accounting, Economics, or a related field (MBA or CFA a<br><br></li></ul>plus)<br><br><ul><li> Minimum of 5 years of experience in data/financial analysis (industry-agnostic experience<br><br></li></ul>welcome)<br><br><ul><li>Prior exposure to mining, manufacturing, or heavy industry is a plus, but not<br><br></li></ul><strong>Required<br><br></strong><ul><li> Professional certification (CFA, CPA, or CMA) is a plus</li></ul>

Job Summary Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines Responsibilities Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities. Lead, inspire and coach team to meet and exceed established departmental goals Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s Conduct Pre / Post Flight Editing Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM) Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager Ensure cross utilization of resources by re-allocating/re-assigning Ensure & monitor gate and transfer desk processes per flight as per SLA’s Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU) Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller Queue management at the departure terminal to ensure seamless operations Ensures that professionalism is maintained in all communication over email, radio, telex and telephone Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers. Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements. Responsible for updating the reports for office equipment failures, discrepancies and incidents. Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness. Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department. Develop or modify work plans, methods, and synergies hence determine work priorities for each shift. Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees. Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery Track stationery inventory and place order for supplies as needed from customer airlines. Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage Ensure that all post flight paperwork and activities have been finalized Hold debriefings when & as required with the teams Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D. A. T. E etc.) are accurate & promptly submitted Generate a summary report of all activities at the terminal after end of the shift Carry out any additional duties as instructed by management<br><br>Qualifications and Competencies Saudi National Only. High School diploma Passionate about customer service and must have relevant work experience Leadership and people management skills A proven ability to problem solving and decision making experience Planning and organizing skills Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage Commitment to continuous improvement Computer literate (Office Word, Excel, Power Point) A good understanding of all regulatory and recommended procedures that relate to the airport environment Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

Job Summary<br>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines<br>Responsibilities<br>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities Lead, inspire and coach team to meet and exceed established departmental goals Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s Conduct Pre / Post Flight Editing Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM) Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager Ensure cross utilization of resources by re-allocating/re-assigning Ensure & monitor gate and transfer desk processes per flight as per SLA’s Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU) Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller Queue management at the departure terminal to ensure seamless operations Ensures that professionalism is maintained in all communication over email, radio, telex and telephone Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers. Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements. Responsible for updating the reports for office equipment failures, discrepancies and incidents. Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness. Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department. Develop or modify work plans, methods, and synergies hence determine work priorities for each shift. Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees. Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery Track stationery inventory and place order for supplies as needed from customer airlines. Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage Ensure that all post flight paperwork and activities have been finalized Hold debriefings when & as required with the teams Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D. A. T. E etc.) are accurate & promptly submitted Generate a summary report of all activities at the terminal after end of the shift Carry out any additional duties as instructed by management<br>Qualifications and Competencies<br>High School diploma Passionate about customer service and must have relevant work experience Leadership and people management skills A proven ability to problem solving and decision making experience Planning and organizing skills Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage Commitment to continuous improvement Computer literate (Office Word, Excel, Power Point) A good understanding of all regulatory and recommended procedures that relate to the airport environment Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

Job Summary<br>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines<br>Responsibilities<br>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities Lead, inspire and coach team to meet and exceed established departmental goals Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s Conduct Pre / Post Flight Editing Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM) Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager Ensure cross utilization of resources by re-allocating/re-assigning Ensure & monitor gate and transfer desk processes per flight as per SLA’s Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU) Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller Queue management at the departure terminal to ensure seamless operations Ensures that professionalism is maintained in all communication over email, radio, telex and telephone Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers. Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements. Responsible for updating the reports for office equipment failures, discrepancies and incidents. Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness. Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department. Develop or modify work plans, methods, and synergies hence determine work priorities for each shift. Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees. Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery Track stationery inventory and place order for supplies as needed from customer airlines. Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage Ensure that all post flight paperwork and activities have been finalized Hold debriefings when & as required with the teams Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D. A. T. E etc.) are accurate & promptly submitted Generate a summary report of all activities at the terminal after end of the shift Carry out any additional duties as instructed by management<br>Qualifications and Competencies<br>High School diploma Passionate about customer service and must have relevant work experience Leadership and people management skills A proven ability to problem solving and decision making experience Planning and organizing skills Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage Commitment to continuous improvement Computer literate (Office Word, Excel, Power Point) A good understanding of all regulatory and recommended procedures that relate to the airport environment Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

<p><strong>Job Summary</strong></p><p><br></p><p>To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to baggage processing, terminal/gate check-in, greeting arriving passengers, handling of VIPs, provide special passenger assistance and other duties as assigned</p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Prepare and clear check in counters pre and post flight with appropriate stationery and signage</li><li>Provide a welcome service to passengers at check in, and at other customer service touch points and to assist in providing a pleasant customer experience</li><li>Verification of travel documentation and check in of departing passengers as per standard operating procedures</li><li>Counter checking boarding pass, making announcements, ensuring that passengers are boarded efficiently</li><li>Assist customers during flight irregularities i.e. delays, cancellations or diverted flights, coordinating communication with affected passengers to ensure passenger experience remains positive</li><li>Maintain excellent customer service standards at all times</li><li>Be able to perform Check-In, Gate, Transfers, Lost &amp; Found duties</li><li>Charging applicable excess baggage fees</li><li>Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance</li><li>Direct passengers through Customs, Immigration, and Quarantine, as required</li><li>In charge of Gate activities such as set-up (including airline specific presentations), permanent communication with Flight coordinator close-out of flight, boarding process and accuracy of final passenger figures, initiate search for missing passenger and communicate baggage details for missing passengers</li><li>Contribute to on time performance of flight through proactive handling of Passenger Service related matters</li><li>Make public address announcements as required, i.e. delay, boarding, last call etc.</li><li>Assist Ramp team to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival</li><li>Adherence and compliance to all Standard Operating Procedures (Swissport &amp; Carrier Specific)</li><li>Operate equipment like computer keyboards, and carrier specific reservation/ ticketing software</li><li>Produce all required, work-related documentation</li><li>Uphold and protect the company’s interests and image while at the Terminal / Airside</li><li>Protect customer (airlines) supplied products e.g. Boarding passes, Tags, Signage etc. from loss or damage by strictly adhering to written down procedures</li><li>Ensure compliance with uniform standards in line with appearance, and personnel protective equipment policies where applicable</li><li>Provide relevant information to customer queries and provide solutions to issues which may impact the customer’s experience</li><li>Report all irregularities to the appropriate supervisor/manager</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><ul><li>Saudi Only.</li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Self motivated and able to work independently</li><li>Attentive to detail and numerate</li><li>Ability to follow processes and procedures and apply flexible approach when required</li><li>Must be able to type and learn airline specific computer reservation/ ticketing software</li><li>Willingness to work in inclement weather</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>