وظائف كول سنتر - جدة السعودية

تعلن شركة RPM للسيارات عن توفر وظيفة:<br>( كول سنتر و خدمه عملاء )<br>استقبال مكالمات العملاء والرد على استفساراتهم.تقديم المعلومات الخاصة بالخدمات والعروض سواء اقساط او كاش متابعة شكاوى العملاء والعمل على حلها.إدخال وتحديث بيانات العملاء في النظام.<br>الشروط:<br>مؤهل مناسب.خبرة في خدمة العملاء أو الكول سنتر (شرط اساسي خبره بالسيارات ).مهارات تواصل ممتازة.إجادة استخدام الحاسب الآلي وبرامج Microsoft Office.القدرة على العمل ضمن فريق وتحمل ضغط العمل.<br>المزايا:<br>راتب مجزٍ.حوافز ومكافآت.بيئة عمل احترافية.فرص للتطوير والترقي.لمن يجد في نفسه الكفاءة والخبرة، يرجى إرسال السيرة الذاتية.

تعلن شركة عيادات البا الابتسامة الطبيه عن توفر فرص وظيفية بمسمى:- موظفة كول سنتر – تسويق هاتفي<br>مكان العمل:- جدة - حي الربوة أو حي الزهراء. المهام الوظيفية:-- استقبال وإجراء المكالمات مع العملاء.- ⁠التسويق وبيع الخدمات عبر الهاتف.- ⁠شرح العروض والخدمات بطريقة احترافية.- ⁠ إقناع العملاء وتحقيق أهداف المبيعات.- ⁠تسجيل البيانات ومتابعة العملاء.<br>الشروط:- - مهارات تواصل وإقناع عالية عبر تحدثاً وكتابه.- ⁠سعودية الجنسيه .- ⁠خبره لا تقل عن 3 سنوات .- ⁠إجادة اللغه الإنجليزية تحدثاً وكتابة.- ⁠اللباقة وحسن التعامل مع العملاء.- ⁠إجادة استخدام برامج الأوفيس.- ⁠وجود خبرة في المبيعات أو التسويق الهاتفي.- ⁠المرونه في شفتات الدوام.- ⁠تحمل ضغوط العمل والتطوير المستمر.<br>ملاحظات:- - يرجى الكتابه في عنوان الرسالة المسمى الوظيفي (كول سنتر – تسويق هاتفي).- ⁠التقديم فقط لم يتوفر فيهم الشروط.

‏⁦سعوديين فقط من داخل الرياض⁩المسمى الوظيفي:موظف كول سنتر – خدمة عملاءالمهام والمسؤوليات:استقبال المكالمات الواردة والرد على استفسارات العملاء باحترافية.إجراء المكالمات الصادرة حسب متطلبات العمل.تقديم معلومات دقيقة عن خدمات ومنتجات الشركة.حل شكاوى العملاء ومتابعتها حتى الإغلاق.تسجيل بيانات العملاء وتحديثها على أنظمة الشركة.الالتزام بسياسات وإجراءات العمل ومعايير الجودة.رفع التقارير الدورية للمشرف المباشر.تحقيق مؤشرات الأداء المطلوبة .المؤهلات والخبرات المطلوبة:خبرة لا تقل عن سنة إلى 3 سنوات في مجال الكول سنتر أو خدمة العملاء.خبرة في التعامل مع أنظمة CRM وأنظمة الاتصال.يفضل من لديه خبرة سابقة في نفس القطاع.المهارات المطلوبة:مهارات تواصل ممتازة شفهيًا وكتابيًا مهارات فنون التواصل واقناع العميل واتقان اللهجة السعودية.القدرة على الإقناع والتعامل مع مختلف أنواع العملاء.حسن الاستماع وسرعة الاستجابة.تحمل ضغط العمل والعمل بروح الفريق.مهارات تنظيم الوقت وإدارة الأولويات.إجادة استخدام الحاسب الآلي وبرامج مايكروسوفت أوفيس.مميزات العمل:راتب مجزي يحدد حسب الخبرة.عمولات / حوافز أداءبيئة عمل احترافية ومحفزة.فرص تطوير وظيفي وترقية.

Job Title: Call Center Manager<br><br>Overview<br><br>We are seeking an experienced Call Center Manager to lead, restructure, and optimize our call center operations. The ideal candidate will have a proven track record of driving sales growth within both B2B and B2C environments, delivering exceptional customer experiences, and guiding cross-functional projects from inception to successful delivery.<br><br>Key Responsibilities<br><br> Lead the strategic restructuring of the call center department to improve efficiency, agent performance, and service quality. Develop and execute sales-enhancement initiatives that increase revenue per contact, improve conversion rates, and expand upsell/cross-sell opportunities across channels. Design and implement customer communication strategies that maximize satisfaction, retention, and loyalty, while maintaining a high net promoter score (NPS). Manage end-to-end contact center operations, including staffing, training, coaching, quality assurance, scheduling, and performance analytics. Collaborate with sales, marketing, and product teams to align on messaging, campaigns, and customer journey improvements. Lead B2B and B2C engagement programs, ensuring tailored approaches for enterprise clients and individual customers alike. Oversee project portfolios related to contact center initiatives, including technology deployments (IVR, CRM, contact routing), process improvements, and performance metrics. Develop and monitor KPIs such as average handle time, first contact resolution, customer satisfaction, service level agreements, and adherence to compliance standards. Foster a customer-centric culture through coaching, recognition, and continuous development of frontline staff. Prepare and present reports to senior leadership on performance, roadmap, risks, and ROI of initiatives.<br><br>Required Experience & Skills<br><br> Proven experience as a Call Center Manager or similar leadership role with a track record of restructuring operations and delivering measurable improvements. Demonstrated ability to enhance sales within a call center setting, including B2B and B2C contexts. Strong communication skills with customers, colleagues, and executives; adept at conflict resolution and issue escalation. Experience managing cross-functional projects and collaborating with Sales, Marketing, and Product teams. Proficiency with contact center technology and data analytics tools (CRM, WFM/Forecasting, IVR, CSAT/NPS tools). Analytical mindset with the ability to translate data into actionable strategies. Leadership qualities: coaching, mentoring, performance management, and change management.<br><br>Education<br><br>Bachelor’s degree in business, Communications, Operations Management, or a related field; an advanced degree or relevant certifications are a plus.<br><br>What We Offer<br><br>Competitive compensation, performance-based incentives, comprehensive benefits, opportunities for professional growth, and a dynamic, customer-focused work environment.

Job Description – Call Center Manager Job Title: Call Center Manager Department: Customer Experience / Operations Reports To: Customer Experience Director / Operations Director Location: As Assigned<br>Job Summary The Call Center Manager is responsible for leading and managing all call center operations to ensure exceptional customer service, operational efficiency, and achievement of service level targets. This role oversees workforce planning, performance management, quality assurance, customer satisfaction, budgeting, and continuous improvement initiatives while leading a team of supervisors, team leaders, and customer service representatives.<br>Key Responsibilities Operations Management Lead the daily operations of the call center. Ensure service levels and operational KPIs are consistently achieved. Develop operational plans to improve productivity and customer satisfaction. Monitor real-time performance and staffing requirements. Manage inbound, outbound, email, chat, and social media support channels where applicable. Team Leadership Lead, coach, and develop Call Center Supervisors and Team Leaders. Conduct regular performance evaluations. Develop succession plans for key positions. Foster a high-performance and customer-focused culture. Identify training needs and support employee development. Customer Experience Ensure excellent customer service standards are maintained. Resolve escalated customer complaints. Improve Customer Satisfaction (CSAT) and Net Promoter Score (NPS). Monitor customer feedback and implement improvement initiatives. Workforce Management Collaborate with Workforce Management teams to optimize staffing. Approve shift schedules and resource allocation. Monitor absenteeism, occupancy, and adherence. Ensure adequate staffing during peak periods. Performance Management Monitor team productivity and quality. Review daily, weekly, and monthly KPIs. Develop action plans to address performance gaps. Conduct regular operational review meetings.<br>Reporting & Analytics Prepare operational performance reports. Analyze call volumes and customer trends. Present performance dashboards to senior management. Monitor forecasting accuracy. Financial Management Manage the call center operating budget. Control overtime and staffing costs. Optimize operational efficiency while maintaining service quality. Participate in annual budget planning. Technology Management Ensure effective use of CRM and Call Center systems. Support implementation of new technologies. Coordinate with IT on system upgrades and issue resolution. Monitor system availability and business continuity.<br>Qualifications Bachelor's Degree in Business Administration, Management, Customer Service, Communications, or related field. Master's Degree (MBA) is preferred. Professional Certifications (Preferred) COPC Certification Lean Six Sigma Green Belt PMPCustomer Experience (CX) Certification Contact Center Management Certification<br>Experience8–10 years of experience in Customer Service or Call Center Operations. Minimum 4–5 years in a managerial role. Experience managing large call center teams (100+ agents preferred). Experience with multi-channel contact centers. Experience in service industries, logistics, telecommunications, banking, healthcare, or retail is preferred.

Call Center Supervisor | Healthcare We are hiring on behalf of a leading healthcare organization in Riyadh, Saudi Arabia for an experienced Call Center Supervisor to lead daily contact center operations and ensure exceptional patient service across multiple clinics. This role requires a hands-on leader with strong operational ownership, excellent coaching skills, and a data-driven approach to performance management. Key Responsibilities Manage daily call center operations, staffing schedules, and agent allocation. Monitor inbound, outbound, missed, and unanswered calls to ensure service level targets are achieved. Oversee appointment booking, confirmations, rescheduling, no-show recovery, and patient follow-up activities. Monitor lead follow-up and appointment conversion performance. Conduct call quality audits, coaching sessions, and competency assessments for team members. Handle customer complaints, escalations, and operational issues, including system downtime. Ensure accurate utilization of call center, CRM, and appointment management systems. Prepare daily, weekly, and monthly operational and performance reports. Collaborate with Operations, Clinics, Marketing, IT, Quality, and Guest Relations teams to improve service delivery and patient experience. Requirements Bachelor's degree in Business Administration or a related field. Minimum 4 years of experience in a call center or customer service environment. At least 2 years of experience in a supervisory or team leadership role. Strong knowledge of call center KPIs, workforce scheduling, quality assurance, and performance management. Excellent communication skills in Arabic and English. Advanced proficiency in Microsoft Excel and operational reporting. Healthcare, patient access, or medical contact center experience is highly preferred. Experience with Vocalcom, EMR, CRM, or appointment management systems is an advantage.

???? Job Opportunity | Call Center Specialist – Tamheer Saudi Iwaa Company for Residential Compounds (IWAA) is a Saudi integrated workforce accommodation and support services platform with nearly two decades of operating experience across the Kingdom. IWAA designs, builds, and operates scalable workforce communities, providing accommodation, catering, facility management, transport, hygiene services, medical support, and resident welfare under one professionally governed model. We are currently looking for a Call Center Specialist – Tamheer to join our team in Jeddah. Role Description:The Call Center Specialist will be responsible for handling inbound and outbound calls, responding to client and resident inquiries, collecting customer requirements, preparing and sending quotations, logging and updating cases in the system, and following up to ensure customer satisfaction. Key Responsibilities:Handle customer and resident calls professionally. Respond to inquiries related to accommodation and support services. Collect customer information and understand their requirements. Prepare and send quotations to clients. Record and update customer details in the system. Follow up with clients after sending quotations. Escalate issues when needed and coordinate with internal teams. Prepare basic reports on call activities and recurring inquiries. Maintain service quality standards and comply with company policies. Qualifications:Strong customer service and communication skills. Good problem-solving skills and attention to detail. Basic computer literacy, including Microsoft Office. Familiarity with CRM, ticketing systems, or call center tools is a plus. Fluent in Arabic with good command of English. Ability to work in a fast-paced environment. Diploma or bachelor’s degree in Business, Communications, or a related field is preferred. Previous experience in call centers, hospitality, or residential services is a plus.???? Location: Jeddah???? Program: Tamheer???? Opportunity Number: 24780669???? To apply: Please send your CV to:reem@saudiiwaa.com#Hiring #Tamheer #Jeddah Jobs #Call Center #Customer Service #Saudi Iwaa #Job Opportunity #خدمة_عملاء #تمهير #وظائف_جدة

About the Company:<br>Extensya is one of the leading companies in operating and managing call centers in the Middle East. It provides customer support services to several major companies and organizations across various sectors.<br>Job Title: Call Center Representative. Location: On-site at Extensya offices in Riyadh. Reports to: Call Center Supervisor. Working Days: 5 days per week.<br>Work Schedule: Weekly rotating shifts.<br>Key Responsibilities:• Answer incoming calls and handle customer inquiries professionally.• Provide accurate information about products or services.• Resolve customer issues and complaints efficiently.• Record customer interactions, transactions, and feedback in the system.• Escalate complex issues to the appropriate department when necessary.• Achieve performance targets such as call handling time and customer satisfaction.• Follow communication scripts and company policies during customer interactions.• Participate in training sessions to improve product knowledge and communication skills.<br>Qualifications:• High school diploma or equivalent.• Advanced English language skills (ability to handle calls in both Arabic and English).• Excellent verbal communication skills.• Basic computer and typing skills.

Job Summary:The Call Center Agent will provide a professional, effective and advanced channel of communication with all MAGRABI clients using MAGRABI Call Center technology and software in order to better serve, respond and interact with all MAGRABI clients and prospects while applying MAGRABI Standards of service.<br>Qualifications University graduate Previous experiences is a must Good Command of written and spoken English Computer Skills is a must Dual keyboard skills

The Job Summary The Call Center Agent serves as the first point of contact for customers, handling inquiries, and appointments. The role is responsible for delivering an exceptional customer experience through professional communication, efficient issue resolution, and accurate documentation across multiple channels including calls, email, and chat.<br><br>Technical / Job-Specific Competencies1Handle inbound and outbound customer interactions across calls, email, and chat channels in a professional and timely manner.2Provide accurate information regarding automotive products, vehicle services, warranties, parts, and promotions.3Assist customers in booking, modifying, and confirming service appointments with service centers.4Resolve customer complaints and inquiries efficiently, ensuring first contact resolution whenever possible.5Escalate complex issues to the relevant departments and ensure proper follow-up until closure.6Maintain accurate records of customer interactions, complaints, and resolutions in CRM systems.7Conduct follow-up communications to ensure customer satisfaction after service completion.8Coordinate with internal departments (service, parts, sales) to resolve customer requests.9Support sales initiatives by informing customers about offers, warranties, and additional services.10Ensure adherence to company policies, SOPs, quality standards, and performance KPIs.<br>The Job Profile1Educational Qualifications Diploma or Bachelor’s degree in Business Administration or related field is a plus 2Professional Certifications Call Center or CRM system training (preferred)3Experience0-1 years of experience in call center or customer service role4Essential Job Pre-Requisites Strong communication and interpersonal skills, Ability to work in shifts, Basic computer proficiency5Languages Proficiency English: Intermediate to Advanced (Required)

The Job Summary The Call Center Agent serves as the first point of contact for customers, handling inquiries, and appointments. The role is responsible for delivering an exceptional customer experience through professional communication, efficient issue resolution, and accurate documentation across multiple channels including calls, email, and chat.<br><br>Technical / Job-Specific Competencies1Handle inbound and outbound customer interactions across calls, email, and chat channels in a professional and timely manner.2Provide accurate information regarding automotive products, vehicle services, warranties, parts, and promotions.3Assist customers in booking, modifying, and confirming service appointments with service centers.4Resolve customer complaints and inquiries efficiently, ensuring first contact resolution whenever possible.5Escalate complex issues to the relevant departments and ensure proper follow-up until closure.6Maintain accurate records of customer interactions, complaints, and resolutions in CRM systems.7Conduct follow-up communications to ensure customer satisfaction after service completion.8Coordinate with internal departments (service, parts, sales) to resolve customer requests.9Support sales initiatives by informing customers about offers, warranties, and additional services.10Ensure adherence to company policies, SOPs, quality standards, and performance KPIs.<br>The Job Profile1Educational Qualifications Diploma or Bachelor’s degree in Business Administration or related field is a plus 2Professional Certifications Call Center or CRM system training (preferred)3Experience0-1 years of experience in call center or customer service role4Essential Job Pre-Requisites Strong communication and interpersonal skills, Ability to work in shifts, Basic computer proficiency5Languages Proficiency English: Intermediate to Advanced (Required)

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we’ve been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we’re looking for passionate individuals who share our vision and values.<br>Job Summary:The Contact Center Coordinator is responsible for handling inbound and outbound calls with patients, supporting them with appointment booking, service information, and general inquiries. The role requires excellent communication skills, professionalism, and a commitment to providing a smooth and positive patient experience over the phone.<br>Primary Responsibilities:2.1 Answer incoming patient calls (inbound) in a professional and courteous manner.2.2 Make outbound calls to confirm, reschedule, or follow up on appointments and services.2.3 Accurately book appointments in the system based on clinic policies and medical guidelines.2.4 Record all relevant information and notes in the system during or after each call.2.5 Handle patient complaints or forward them to the appropriate teams as per standard procedures.2.6 Follow approved call scripts and adhere to service quality standards.2.7 Meet daily performance targets such as call volume, average handling time, and satisfaction scores.2.8 Maintain patient confidentiality and comply with data privacy standards.2.9 The employee may be assigned additional tasks within their scope of work based on business needs and may be reassigned across units or teams within the center as required.<br>Education / Professional Qualifications:High school diploma required (Diploma or Bachelor's degree is preferred). Previous experience in a call center or customer service environment is preferred.<br>Experts & Skills:Strong verbal communication and interpersonal skills. Proficiency in spoken and written Arabic; English is preferred. Ability to use computer systems and appointment scheduling tools. Ability to work under pressure and manage multiple tasks. High level of commitment, accuracy, and time management.

We are seeking a Saudi motivated and customer-focused Call Center Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to address inquiries, resolve issues, and enhance their overall experience.<br><br>Key Responsibilities<br><br>Respond promptly and professionally to customer calls, emails, and chats. Identify customer needs and provide appropriate solutions and information. Document all interactions accurately in our customer relationship management system. Collaborate with team members to improve processes and enhance service delivery. Maintain up-to-date knowledge of products, services, and promotions. Handle complaints and escalations with empathy and professionalism.<br><br>Qualifications<br><br>SAUDI NATIONALITY ONLYHigh school diploma or equivalent; associate or bachelor’s degree preferred. Proven experience in a call center or customer service role. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and manage multiple tasks. Proficiency in using computer systems and software.<br><br>If you are passionate about helping others and thrive in a collaborative environment, we invite you to apply for this exciting opportunity to make a difference in our customers' lives.

Call Center Supervisor Job Purpose To supervise Contact Center operations and monitor the performance of the customer communication and lead management team, with the objective of improving customer experience, enhancing follow-up quality, increasing response and enrollment rates, and ensuring accurate documentation of customer data within CRM systems and approved communication platforms.<br>Duties & Responsibilities Lead Management & Follow-UpFollow up on leads received from marketing campaigns, the website, Whats App, Intercom, and social media platforms. Distribute leads to communication representatives based on specialization, campaign, or customer interest level. Monitor the status of each lead from the initial inquiry until enrollment or closure. Classify customers according to their level of interest: Hot Lead / Warm Lead / Cold Lead / Not Interested. Ensure that all notes are documented clearly and accurately within the CRM system. Communication Team Supervision Direct communication representatives with clear and specific tasks. Monitor team performance on a daily or weekly basis. Review call quality and customer response methods. Train the team on consultative selling and understanding customer needs before presenting a program. Support team members in handling customer objections related to price, accreditation, timing, and employment opportunities. Customer Journey Improvement Ensure customers receive accurate information regarding programs, fees, study system, certificates, and accreditations. Improve the customer experience from the first point of contact through enrollment completion. Prepare standard response templates for frequently asked questions. Follow up with customers who requested contact at a later time or did not complete registration. Escalate recurring customer feedback to management or the marketing team to improve campaigns and content. Systems & Platforms Management Use CRM systems to manage leads and update customer information. Use Intercom to manage inquiries received through the website. Use Whats App, Wati, or Bevatel to communicate with customers through approved channels. Monitor tags and filters and ensure the accuracy of customer classification within systems. Identify and report any technical or operational issues affecting customer follow-up processes to the relevant department. Reporting & Analysis Prepare periodic reports on communication performance. Measure the number of calls, responses, response rate, enrollments, and qualified leads. Analyze reasons for non-enrollment or withdrawal. Analyze the most frequently asked questions and objections. Provide the Marketing team with customer feedback to improve future campaigns. Monitor lead quality based on source: advertisements, website, Whats App, referrals, or direct campaigns. Key Performance Indicators (KPIs) Daily and weekly call volume. Call response rate. Number of qualified leads. Number of enrollments generated through communication activities. Lead-to-enrollment conversion rate. Accuracy of CRM documentation. Follow-up response time. Accuracy of customer classification based on interest level. Number of objections and inquiries documented and analyzed. Required Skills Strong communication skills. Ability to understand customer needs and match them with the appropriate program. Consultative selling skills. Team management and performance monitoring. Data analysis and reporting skills. Proficiency in CRM systems and communication platforms. Strong organization and documentation skills. Ability to handle customer objections effectively. Good understanding of marketing campaigns and the customer journey. CV Summary Call Center Supervisor responsible for managing and following up on leads generated through marketing campaigns and communication platforms, guiding the communication team, and improving follow-up quality and enrollment outcomes through CRM systems, Intercom, and Whats App. Responsible for analyzing customer feedback, measuring performance indicators, and developing consultative selling approaches to improve conversion efficiency and customer experience.

We are seeking a professional, friendly, and detail-oriented Call Center Agent. The ideal candidate will be fluent in Arabic and English, able to handle multiple customer inquiries, provide clear guidance, and ensure customer satisfaction.<br>Key Responsibilities<br>Customer Support & Interaction Handle inbound calls, emails, and live chat inquiries professionally and promptly. Respond to customer questions regarding applications, features, troubleshooting, and usage. Provide clear instructions to users with basic level of technical knowledge. Escalate issues to technical, sales, or any other related department while ensuring proper follow-up. Track and record all customer interactions accurately in CRM or ticketing systems. Follow up with customers to confirm issues are fully resolved. Assist customers with trial activation, subscription processes, or account management. Provide support for marketing campaigns, promotions, and social media leads. Answer queries related to billing, payments, and system configurations. Educate customers on product updates, new features, and best practices.<br>Technical Support Assistance Perform basic troubleshooting of applications issues. Guide customers through applications setup, activation, and configuration steps. Document recurring issues and provide feedback to internal teams. Assist customers in understanding reports, analytics, or applications outputs.<br>Quality & Professionalism Maintain a professional, patient, and courteous attitude at all times. Follow company scripts and standard operating procedures while remaining flexible to address customer needs. Ensure high levels of customer satisfaction in all interactions. Adapt communication style according to the customer’s level of understanding. Manage multiple interactions simultaneously while maintaining quality.<br>Continuous Learning & Development Stay updated on product knowledge, new features, and applications updates. Participate in training sessions to improve communication, technical skills, and customer handling. Learn to use new applications, tools, or platforms introduced by the company. Contribute ideas to improve the customer support process and knowledge base.<br>Teamwork & Collaboration Collaborate with sales, technical, and product teams to resolve customer issues. Share insights from customer interactions to help improve product features or user experience. Support new team members by sharing knowledge and best practices. Maintain clear and effective internal communication with colleagues.<br>Metrics & Performance Indicators (optional) Respond to calls, emails, or chat inquiries within company-set targets. Maintain a high Customer Satisfaction Score (CSAT). Resolve customer issues efficiently and accurately. Maintain proper documentation for all customer interactions. Meet daily, weekly, or monthly targets set by the support team.<br>Requirements Fluent in Arabic and English (spoken and written). Strong verbal and written communication skills. Friendly, patient, and professional attitude. Basic computer skills; familiarity with CRM applications, ticketing systems, and Microsoft Office. Willingness to learn about applications and customer support processes. Ability to work under pressure and handle multiple tasks. Problem-solving skills and attention to detail.<br><br><br>Preferred / Nice to Have Experience with POS systems, cashier applications, or Saa S applications as a call center role. Basic technical troubleshooting skills. Familiarity with handling social media inquiries or leads. Knowledge of billing, subscription management, or account setups.

We are seeking a professional, friendly, and detail-oriented Call Center Agent. The ideal candidate will be fluent in Arabic and English, able to handle multiple customer inquiries, provide clear guidance, and ensure customer satisfaction.<br>Key Responsibilities<br>Customer Support & Interaction Handle inbound calls, emails, and live chat inquiries professionally and promptly. Respond to customer questions regarding applications, features, troubleshooting, and usage. Provide clear instructions to users with basic level of technical knowledge. Escalate issues to technical, sales, or any other related department while ensuring proper follow-up. Track and record all customer interactions accurately in CRM or ticketing systems. Follow up with customers to confirm issues are fully resolved. Assist customers with trial activation, subscription processes, or account management. Provide support for marketing campaigns, promotions, and social media leads. Answer queries related to billing, payments, and system configurations. Educate customers on product updates, new features, and best practices.<br>Technical Support Assistance Perform basic troubleshooting of applications issues. Guide customers through applications setup, activation, and configuration steps. Document recurring issues and provide feedback to internal teams. Assist customers in understanding reports, analytics, or applications outputs.<br>Quality & Professionalism Maintain a professional, patient, and courteous attitude at all times. Follow company scripts and standard operating procedures while remaining flexible to address customer needs. Ensure high levels of customer satisfaction in all interactions. Adapt communication style according to the customer’s level of understanding. Manage multiple interactions simultaneously while maintaining quality.<br>Continuous Learning & Development Stay updated on product knowledge, new features, and applications updates. Participate in training sessions to improve communication, technical skills, and customer handling. Learn to use new applications, tools, or platforms introduced by the company. Contribute ideas to improve the customer support process and knowledge base.<br>Teamwork & Collaboration Collaborate with sales, technical, and product teams to resolve customer issues. Share insights from customer interactions to help improve product features or user experience. Support new team members by sharing knowledge and best practices. Maintain clear and effective internal communication with colleagues.<br>Metrics & Performance Indicators (optional) Respond to calls, emails, or chat inquiries within company-set targets. Maintain a high Customer Satisfaction Score (CSAT). Resolve customer issues efficiently and accurately. Maintain proper documentation for all customer interactions. Meet daily, weekly, or monthly targets set by the support team.<br>Requirements Fluent in Arabic and English (spoken and written). Strong verbal and written communication skills. Friendly, patient, and professional attitude. Basic computer skills; familiarity with CRM applications, ticketing systems, and Microsoft Office. Willingness to learn about applications and customer support processes. Ability to work under pressure and handle multiple tasks. Problem-solving skills and attention to detail.<br><br><br>Preferred / Nice to Have Experience with POS systems, cashier applications, or Saa S applications as a call center role. Basic technical troubleshooting skills. Familiarity with handling social media inquiries or leads. Knowledge of billing, subscription management, or account setups.

Job Description:We are looking for a dynamic and customer-focused English Call Center Agent (CX) to join our team. As a CX Agent, you will play a key role in ensuring that our clients have a seamless and positive experience with our team. You will be responsible for understanding customer needs, resolving issues, and optimizing the end-to-end customer journey. This role requires a proactive, solutions-oriented individual who is fluent in English and has a passion for delivering exceptional customer service.<br>Key Responsibilities:<br>Customer Experience Management:Design and implement customer journey mapping to optimize the end-to-end customer experience, identifying pain points and opportunities for improvement. Serve as the primary point of contact for clients, ensuring that their needs are fully understood and addressed in a timely manner to meet and exceed expectations. Proactively resolve escalations related to BPO (Business Process Outsourcing) or call center operations, ensuring that issues are addressed quickly and effectively. Regularly engage with clients to gather feedback on their experience and align solutions with their evolving needs and business objectives. Collaborate with internal teams to ensure customer feedback is used to enhance products.<br>Customer Service Excellence:Maintain a high standard of customer service by addressing all inquiries and issues with professionalism and empathy. Ensure a positive experience for customers at all touchpoints, from initial contact through to resolution and follow-up. Monitor and track performance metrics, such as response time, resolution time, and customer satisfaction, ensuring consistent improvement.<br>Skills and Qualifications:<br>Language Skills: Fluent in English (both written and spoken). Education: Bachelor's degree with an English Background is a plus. Experience:1-3 years of experience in customer service, customer experience Experience with customer service platforms, CRM tools. Communication Skills:Strong written and verbal communication skills in English. Ability to explain technical information clearly to non-technical customers. Problem-Solving Skills:Ability to think critically and resolve complex issues efficiently. Capacity to handle challenging situations with professionalism and empathy. Customer-Centric Mindset:Strong customer service orientation with a passion for delivering high-quality solutions. Ability to maintain a positive attitude and ensure customer satisfaction in all interactions. Collaboration Skills:Ability to work effectively in a team environment and collaborate with various departments, including technical and support teams. Organizational Skills:Strong attention to detail with the ability to manage multiple tasks and priorities.

Job Description:We are looking for a dynamic and customer-focused English Call Center Agent (CX) to join our team. As a CX Agent, you will play a key role in ensuring that our clients have a seamless and positive experience with our team. You will be responsible for understanding customer needs, resolving issues, and optimizing the end-to-end customer journey. This role requires a proactive, solutions-oriented individual who is fluent in English and has a passion for delivering exceptional customer service.<br>Key Responsibilities:<br>Customer Experience Management:Design and implement customer journey mapping to optimize the end-to-end customer experience, identifying pain points and opportunities for improvement. Serve as the primary point of contact for clients, ensuring that their needs are fully understood and addressed in a timely manner to meet and exceed expectations. Proactively resolve escalations related to BPO (Business Process Outsourcing) or call center operations, ensuring that issues are addressed quickly and effectively. Regularly engage with clients to gather feedback on their experience and align solutions with their evolving needs and business objectives. Collaborate with internal teams to ensure customer feedback is used to enhance products.<br>Customer Service Excellence:Maintain a high standard of customer service by addressing all inquiries and issues with professionalism and empathy. Ensure a positive experience for customers at all touchpoints, from initial contact through to resolution and follow-up. Monitor and track performance metrics, such as response time, resolution time, and customer satisfaction, ensuring consistent improvement.<br>Skills and Qualifications:<br>Language Skills: Fluent in English (both written and spoken). Education: Bachelor's degree with an English Background is a plus. Experience:1-3 years of experience in customer service, customer experience Experience with customer service platforms, CRM tools. Communication Skills:Strong written and verbal communication skills in English. Ability to explain technical information clearly to non-technical customers. Problem-Solving Skills:Ability to think critically and resolve complex issues efficiently. Capacity to handle challenging situations with professionalism and empathy. Customer-Centric Mindset:Strong customer service orientation with a passion for delivering high-quality solutions. Ability to maintain a positive attitude and ensure customer satisfaction in all interactions. Collaboration Skills:Ability to work effectively in a team environment and collaborate with various departments, including technical and support teams. Organizational Skills:Strong attention to detail with the ability to manage multiple tasks and priorities.

Job Description:We are looking for a dynamic and customer-focused English Call Center Agent (CX) to join our team. As a CX Agent, you will play a key role in ensuring that our clients have a seamless and positive experience with our team. You will be responsible for understanding customer needs, resolving issues, and optimizing the end-to-end customer journey. This role requires a proactive, solutions-oriented individual who is fluent in English and has a passion for delivering exceptional customer service.<br>Key Responsibilities:<br>Customer Experience Management:Design and implement customer journey mapping to optimize the end-to-end customer experience, identifying pain points and opportunities for improvement. Serve as the primary point of contact for clients, ensuring that their needs are fully understood and addressed in a timely manner to meet and exceed expectations. Proactively resolve escalations related to BPO (Business Process Outsourcing) or call center operations, ensuring that issues are addressed quickly and effectively. Regularly engage with clients to gather feedback on their experience and align solutions with their evolving needs and business objectives. Collaborate with internal teams to ensure customer feedback is used to enhance products.<br>Customer Service Excellence:Maintain a high standard of customer service by addressing all inquiries and issues with professionalism and empathy. Ensure a positive experience for customers at all touchpoints, from initial contact through to resolution and follow-up. Monitor and track performance metrics, such as response time, resolution time, and customer satisfaction, ensuring consistent improvement.<br>Skills and Qualifications:<br>Language Skills: Fluent in English (both written and spoken). Education: Bachelor's degree with an English Background is a plus. Experience:1-3 years of experience in customer service, customer experience Experience with customer service platforms, CRM tools. Communication Skills:Strong written and verbal communication skills in English. Ability to explain technical information clearly to non-technical customers. Problem-Solving Skills:Ability to think critically and resolve complex issues efficiently. Capacity to handle challenging situations with professionalism and empathy. Customer-Centric Mindset:Strong customer service orientation with a passion for delivering high-quality solutions. Ability to maintain a positive attitude and ensure customer satisfaction in all interactions. Collaboration Skills:Ability to work effectively in a team environment and collaborate with various departments, including technical and support teams. Organizational Skills:Strong attention to detail with the ability to manage multiple tasks and priorities.

Dear All,<br>Next Era is looking for Contact Center & Service Desk resources in IT field.<br>Contact Center Agent (L1/L2 Support) – 4 Open Position:<br>Role Summary Provide 24x7 frontline omni-channel IT support as part of an integrated Contact Center & Service Desk, handling user queries, incidents, and service requests across voice, chat, email, and portal channels.<br>The role bridges:L1/L2 Service Desk Field/Desktop Support SRE / Reliability Operations<br>Key Responsibilities Act as Single Point of Contact (SPOC) for IT support requests Handle omni-channel interactions (Voice, Email, Chat, Portal, Whats App) Perform ticket logging, categorization, and prioritization in ITSM tool Provide first-level troubleshooting and resolution (L1) Execute:Incident Management Request Fulfillment Triage & First Response Ensure First Call Resolution (FCR) wherever possible Escalate complex issues to L2/L3 teams as per defined procedures Maintain accurate documentation & knowledge base updates Support self-service adoption and AI/chatbot guidance Provide VIP / high-priority user handling when required Ensure adherence to SLA targets and quality standards SLA & Performance Expectations P1 Response: 4.2/5Avg Speed of Answer: < 30 seconds Required Skills & Qualifications Graduate (IT / Computer Science preferred)2–4 years of Service Desk / Contact Center experience Strong customer handling & communication skills Bilingual capability (Arabic + English) Knowledge of:ITSM tools (Service Now or equivalent) Active Directory / M365 / End-user computing basics ITIL Foundation certification (preferred)