وظائف مطور قواعد بيانات

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>About the Role:</strong><br>We are seeking a highly motivated Planning Engineer to join our Technical Support team. The successful candidate will be responsible for planning, scheduling, and controlling plant maintenance activities to ensure the safe, reliable, and efficient operation of the plant. This role requires close coordination with the Maintenance and Operations teams to optimize preventive and corrective maintenance activities while maximizing plant availability.<br><strong>Key Responsibilities:</strong><br>Plan, schedule, and monitor preventive and corrective maintenance activities using SAP.<br>Review maintenance notifications and work orders to ensure completeness, progress, and timely closure.<br>Develop and maintain preventive maintenance task lists, maintenance plans, and schedules.<br>Coordinate planned shutdowns and annual outages using MS Project to optimize maintenance execution and minimize downtime.<br>Analyze equipment failures and maintenance reports to recommend improvements to preventive maintenance strategies.<br>Coordinate with maintenance disciplines and operations to execute routine maintenance and outage activities.<br>Process and monitor warranty defect notifications and coordinate warranty claims.<br>Prepare monthly, quarterly, annual, and ad-hoc maintenance performance reports for management.<br>Maintain equipment master data, maintenance history, and configuration information within SAP.<br>Recommend and implement continuous improvements to maintenance planning processes and procedures.<br>Support effective utilization of maintenance resources and improve planning efficiency.<br>Ensure compliance with company policies, legal requirements, contractual obligations, and Integrated Management System (IMS) requirements.<br>Participate in Health, Safety, Security, Environmental, and Quality programs and promote a strong safety culture.<br>Support hazard identification, risk assessments, incident investigations, and implementation of corrective and preventive actions.<br>Provide on-the-job training and support the development of maintenance personnel.<br>Perform other duties as assigned by management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications:</strong><br>Bachelor's degree in Mechanical, Electrical, or Instrumentation Engineering.<br>Master's degree is considered an advantage.<br><br><strong>Experience:</strong><br>Minimum 8 years of experience in maintenance planning and scheduling within a power generation, utilities, or industrial plant environment.<br>Experience using SAP Plant Maintenance (PM) and maintenance planning tools is essential.<br><br><strong>Skills &amp; Competencies:</strong><br>Strong knowledge of preventive and predictive maintenance principles.<br>Hands-on experience with SAP PM as an end user.<br>Proficiency in Microsoft Project, Microsoft Office, and Outlook.<br>Strong analytical, planning, and organizational skills.<br>Ability to coordinate effectively with cross-functional teams.<br>Excellent communication and reporting skills in English.<br>Knowledge of Quality, Health, Safety, and Environmental Management Systems.<br>Strong problem-solving and decision-making abilities.<br>Ability to prioritize work based on operational and business requirements.<br><br><strong>Working Conditions:</strong><br>Plant-based role requiring occasional work near operating mechanical equipment and outdoor environments.<br>May involve exposure to elevated work areas, noise, airborne particles, chemicals, electrical equipment, and varying weather conditions while adhering to all applicable safety procedures.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a motivated and experienced Traffic Engineer with 5 + years of professional experience in transportation and traffic engineering projects. The successful candidate will be responsible for conducting traffic studies, developing traffic management plans, performing transportation analyses, and supporting the planning and design of road infrastructure projects. The role requires strong technical expertise, analytical skills, and the ability to work collaboratively with multidisciplinary teams.</p><br><p><strong>Responsibilities:</strong></p><ol type="1"><li><p>Conduct traffic impact assessments (TIA) and transportation studies for urban development and infrastructure projects.</p></li><li><p>Perform traffic modeling, forecasting, and capacity analysis using industry-standard software.</p></li><li><p>Develop traffic management plans (TMPs) for construction and operational phases of projects.</p></li><li><p>Design and review traffic signal systems, road signage, pavement markings, and intersection layouts.</p></li><li><p>Prepare traffic reports, technical specifications, and engineering calculations.</p></li><li><p>Analyze traffic data collected through surveys, counts, and field observations.</p></li><li><p>Coordinate with project managers, planners, highway engineers, and government authorities.</p></li><li><p>Ensure compliance with local and international traffic engineering standards and regulations.</p></li><li><p>Support road safety audits, traffic safety evaluations, and accident analysis studies.</p></li><li><p>Participate in client meetings and presentations, providing technical recommendations and solutions.</p></li><li><p>Review consultant and contractor submissions related to traffic engineering works.</p></li><li><p>Prepare comprehensive reports, project evaluations.</p></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor’s Degree in Civil Engineering, Transportation Engineering, or a related field.</p><ol type="1"><li><p>5–7 years of relevant experience in traffic and transportation engineering.</p></li><li><p>Strong knowledge of transportation planning principles and traffic engineering standards.</p></li><li><p>Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, clients, and stakeholders.</p></li><li><p>It is preferred that he be fluent in Arabic and English (spoken and written).</p></li></ol><p><strong>Technical Skills</strong></p><ul><li><p>Proficiency in traffic modeling and simulation software such as:</p><ul><li><p>SIDRA Intersection</p></li><li><p>Synchro/SimTraffic</p></li><li><p>VISSIM</p></li><li><p>VISUM</p></li><li><p>AutoCAD</p></li><li><p>Civil 3D</p></li></ul></li><li><p>Experience in traffic impact studies and transportation planning.</p></li><li><p>Knowledge of international standards such as AASHTO, MUTCD, HCM, and local authority requirements.</p></li><li><p>Strong analytical and problem-solving capabilities.</p></li><li><p>Proficiency in Microsoft Office Suite.</p></li></ul><p><strong>Soft Skills</strong></p><ul><li><p>Excellent communication and report-writing skills.</p></li><li><p>Strong stakeholder management and coordination abilities.</p></li><li><p>Ability to manage multiple projects and deadlines.</p></li><li><p>Team-oriented mindset with leadership potential.</p></li><li><p>Attention to detail and commitment to quality</p></li></ul><p><strong>Preferred Experience</strong></p><ul><li><p>Experience on urban infrastructure, highway, smart mobility, or large-scale development projects.</p></li><li><p>Familiarity with GCC/Middle East transportation regulations and authority requirements.</p></li><li><p>Experience coordinating with municipalities, transport authorities, and regulatory agencies.</p></li></ul><p><strong>Key Performance Indicators (KPIs)</strong></p><ul><li><p>Quality and accuracy of traffic engineering deliverables.</p></li><li><p>Compliance with project schedules and budgets.</p></li><li><p>Successful approval of traffic studies by authorities.</p></li><li><p>Implementation of safe and efficient traffic management solutions.</p></li><li><p>Client satisfaction and project support effectiveness.</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Associate Principal - Business Audit Job </span> <br> <br> <br> <br> <span>Date:&nbsp; </span> <span>13 Jan 2026 </span> <br> <br> <br> <br> <span>Custom Field 1:&nbsp; </span> <span>521157 </span> <br> <br> <br> <br> <span>Location:&nbsp; </span> <span> </span><p> <span>Riyadh, SA </span> </p><br><br> #job-location.job-location-inline { display: inline; } <br> <br> <br> <br> <span>Facility:&nbsp; </span> <span>Audit </span> <br> <br> <br> <br> <span> <span><br> </span></span><p><strong><span>ROLE PURPOSE</span></strong></p><br><br> <p><em><span>The aim is to state the overall significance of the job from the organization’s perspective.</span></em></p><br><br> <br> <p><span>To support and contribute to the planning and execution of Business Audit activities by defining audit strategies, assessing strategic, operational, and financial risks, and providing independent assurance on corporate processes. The role delivers value through insightful analysis, practical recommendations, and effective follow-up on audit observations to enhance governance, risk management, and control effectiveness.</span></p><br><br> <br> <br> <p><strong><span>KEY ACCOUNTABILITIES &amp; ACTIVITIES</span></strong></p><br><br> <p><em><span>This section describes <u>the principal outputs</u> required from the job.</span></em></p><br><br> <br> <p><strong><span>Key Accountabilities</span></strong></p><br><br> <p><strong><span>Key Activities</span></strong></p><br><br> <br> <ol> <li><span>Business Audit Strategy &amp; Planning</span></li> </ol> <ul> <li><span>Support the definition of Business Audit strategy and annual audit plans related to corporate activities.</span></li> <li><span>Contribute to risk-based audit planning aligned with organizational priorities.</span></li> <li><span>Ensure audit plans address key operational and financial risk areas.</span></li> </ul> <br> <ol> <li><span>Strategic, Operational &amp; Financial Risk Assessment</span></li> </ol> <ul> <li><span>Analyze and evaluate strategic risks related to operational and financial activities.</span></li> <li><span>Identify key risk exposures and assess the adequacy of controls in place.</span></li> <li><span>Support continuous risk assessment to inform audit focus areas.</span></li> </ul> <br> <ol> <li><span>Assurance on Operational &amp; Financial Processes</span></li> </ol> <ul> <li><span>Provide assurance services over operational and financial processes to evaluate effectiveness and compliance.</span></li> <li><span>Assess process design, control effectiveness, and adherence to policies and procedures.</span></li> <li><span>Identify gaps, weaknesses, and improvement opportunities.</span></li> </ul> <br> <ol> <li><span>Financial Analysis &amp; Review</span></li> </ol> <ul> <li><span>Analyze quarterly and annual financial statements as part of audit engagements.</span></li> <li><span>Assess the accuracy, completeness, and reliability of financial information.</span></li> <li><span>Identify financial reporting risks and control issues.</span></li> </ul> <br> <ol> <li><span>Recommendations &amp; Management Engagement</span></li> </ol> <ul> <li><span>Develop clear, practical audit recommendations to address identified issues.</span></li> <li><span>Engage with management to discuss findings, root causes, and improvement actions.</span></li> <li><span>Support management in understanding audit outcomes and risk implications.</span></li> </ul> <br> <ol> <li><span>Follow-up &amp; Corrective Actions Monitoring</span></li> </ol> <ul> <li><span>Monitor the timely implementation of corrective actions related to financial and operational audit observations.</span></li> <li><span>Track remediation progress and validate closure of audit findings.</span></li> <li><span>Escalate overdue or high-risk issues as required.</span></li> </ul> <br> <ol> <li><span>Policies, Processes &amp; Procedures</span></li> </ol> <ul> <li><span>Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled andconsistent manner</span></li> <li><span>Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment</span></li> </ul> <br> <ol> <li><span>Information Security</span></li> </ol> <ul> <li><span>Comply with all relevant information Security practices and standards to ensure data integrity and confidentiality</span></li> </ul> <br> <br> <br> <br> <br> <br> <p> <span> <br><strong>Job Segment: </strong> <span>Audit, Risk Management, Information Security, Finance, Technology </span> </span> </p><br><br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 8+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Bring your energy to Aggreko as <b>Multiline Sector Sales Specialist </b>based in<b> Riyadh </b>.<br>&nbsp;</p><br><p>You will d<span>rive significant revenue growth through versatile sales approach covering both new business development and existing account expansion across multiple industry sectors. Responsible for deep technical discovery, collaborative solution development, and building multi-level stakeholder relationships over varying sales cycles. Manage opportunities ranging from short-term solutions rentals to complex, multi-year long term solutions, requiring exceptional adaptability and diverse skill set.</span></p><br><br><p><b>What you’ll do as Multiline Sector Sales Specialist: </b></p><br><ul><li><p>Tailor messaging effectively from operational to executive level audiences across diverse industry sectors</p><br></li><li><p>Rapidly assess technical requirements and develop appropriate solutions across varying complexity levels</p><br></li><li><p>Balance resources between immediate transactions and long-term strategic opportunities</p><br></li><li><p>Demonstrate solution value in relevant business terms to diverse stakeholders across multiple industries</p><br></li><li><p>Develop and maintain relationships with stakeholders from operational managers to C-suite executives</p><br></li><li><p>Maintain accurate CRM data and forecasts across both short-term and long-range pipeline opportunities</p><br></li></ul><p><b>You are:</b></p><br><ul><li><p>Track record of consistently meeting/exceeding targets across diverse B2B sales environments (2+ years)</p><br></li><li><p>Demonstrated ability to successfully navigate both rapid, high-volume sales and longer-term opportunities</p><br></li><li><p>Experience developing relationships with stakeholders from operational managers to C-suite executives</p><br></li><li><p>History of selling technical products requiring on-site assessment and customization to address customer needs</p><br></li><li><p>Experience in relevant sectors (power generation, equipment rental, industrial services or events management)</p><br></li><li><p>Ability to rapidly learn and adapt to different industry requirements and business models</p><br></li></ul><p><b>Here’s what you’ll get:</b></p><br><ul><li><p>Competitive compensation package</p><br></li><li><p>Lucrative Sales Incentive Scheme</p><br></li><li><p>Industry-leading benefit plans including medical insurance</p><br></li><li><p>Continuous training and development with career growth opportunities</p><br></li><li><p>Safety-focused culture</p><br></li></ul><p>Our people are can-do, positive, resilient and persistent. If that feels like you, apply now and build your career with the people bringing energy to the world.</p><br><p>#LI-MK1</p><br><br><br><br><br><br><br><br><br><br><p><b><span>Equal employment opportunity</span></b></p><br><p>We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.</p><br><p>We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Leverage your expertise and join the dynamic team of a leading Saudi contractor focused on high-quality large-scale residential projects in Saudi Arabia.</strong></p><br><p>As a <strong>Lead Cost Control Engineer</strong>, you will be responsible for leading all project cost control activities throughout the project lifecycle. You will oversee project budgets, cost forecasting, earned value analysis, change management, and financial reporting while ensuring projects are delivered within approved budgets. You will work closely with Planning, Commercial, Procurement, Finance, and Project Management teams to provide accurate cost visibility and support executive decision-making.</p><br><strong>Key Accountabilities</strong><p><strong>The position involves:</strong></p><br><ul><li>Lead all project cost control activities across assigned projects from mobilization through project closeout.</li><li>Develop, monitor, and control project budgets, cost codes, and cost breakdown structures (CBS).</li><li>Prepare and maintain project cost reports, cost forecasts, cash flow projections, and earned value analysis (EVA).</li><li>Monitor project commitments, expenditures, accruals, and remaining budgets.</li><li>Analyze cost variances and provide recommendations to mitigate cost overruns.</li><li>Coordinate with Planning Engineers to align project progress with cost performance.</li><li>Review subcontractor payment applications, procurement costs, and variation orders from a cost control perspective.</li><li>Track change orders, claims, and project risks affecting project cost.</li><li>Prepare executive cost dashboards and monthly management reports.</li><li>Support tendering and estimating teams by providing historical cost data and lessons learned.</li><li>Coordinate with Finance to ensure alignment between project cost reports and financial reporting.</li><li>Implement and improve cost control procedures, reporting standards, and project controls systems.</li><li>Lead and mentor Cost Control Engineers while ensuring best practices across all projects.</li><li>Ensure compliance with company policies, project controls procedures, and client reporting requirements.</li></ul><strong>Knowledge, Skills, and Experience</strong><p><strong>We are Looking for: <br></strong></p><br><ul><li>Bachelor's degree in Civil Engineering, Construction Management, Quantity Surveying, or related discipline.</li><li><strong>15+ years of experience</strong> in Cost Control within EPC, construction, infrastructure, or large-scale building projects.</li><li>Proven experience <strong>leading Cost Control activities</strong> for major construction projects.</li><li>Strong experience in residential, hospitality, commercial, or mixed-use developments.</li><li>Advanced knowledge of project budgeting, forecasting, cash flow management, earned value management (EVM), and cost reporting.</li><li>Strong understanding of project contracts, change management, claims, procurement, and subcontract administration.</li><li>Experience using project control software such as Primavera P6, EcoSys, SAP, Oracle, Power BI, or equivalent systems.</li><li>Strong analytical, financial, and reporting skills.</li><li>Excellent communication and stakeholder management abilities.</li><li>Fluent in English (Arabic is an advantage for GCC projects).</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Leverage your expertise and join the dynamic team of a leading Saudi contractor focused on high-quality large-scale residential projects in Saudi Arabia. As a Lead Cost Control Engineer , you will be responsible for leading all project cost control activities throughout the project lifecycle. You will oversee project budgets, cost forecasting, earned value analysis, change management, and financial reporting while ensuring projects are delivered within approved budgets. You will work closely with Planning, Commercial, Procurement, Finance, and Project Management teams to provide accurate cost visibility and support executive decision-making. Key Accountabilities The position involves: Lead all project cost control activities across assigned projects from mobilization through project closeout. Develop, monitor, and control project budgets, cost codes, and cost breakdown structures (CBS). Prepare and maintain project cost reports, cost forecasts, cash flow projections, and earned value analysis (EVA). Monitor project commitments, expenditures, accruals, and remaining budgets. Analyze cost variances and provide recommendations to mitigate cost overruns. Coordinate with Planning Engineers to align project progress with cost performance. Review subcontractor payment applications, procurement costs, and variation orders from a cost control perspective. Track change orders, claims, and project risks affecting project cost. Prepare executive cost dashboards and monthly management reports. Support tendering and estimating teams by providing historical cost data and lessons learned. Coordinate with Finance to ensure alignment between project cost reports and financial reporting. Implement and improve cost control procedures, reporting standards, and project controls systems. Lead and mentor Cost Control Engineers while ensuring best practices across all projects. Ensure compliance with company policies, project controls procedures, and client reporting requirements.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h1>Knowledge, Skills, and Experience We are Looking for:</h1><ul><li>Bachelor's degree in Civil Engineering, Construction Management, Quantity Surveying, or related discipline.</li><li>15+ years of experience in Cost Control within EPC, construction, infrastructure, or large-scale building projects.</li><li>Proven experience leading Cost Control activities for major construction projects.</li><li>Strong experience in residential, hospitality, commercial, or mixed-use developments.</li><li>Advanced knowledge of project budgeting, forecasting, cash flow management, earned value management (EVM), and cost reporting.</li><li>Strong understanding of project contracts, change management, claims, procurement, and subcontract administration.</li><li>Experience using project control software such as Primavera P6, EcoSys, SAP, Oracle, Power BI, or equivalent systems.</li><li>Strong analytical, financial, and reporting skills.</li><li>Excellent communication and stakeholder management abilities.</li><li>Fluent in English (Arabic is an advantage for GCC projects).</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Wood is currently seeking a Planner III to support our Projects business in Al Khobar. Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com Diversity Statement We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. What makes you remarkable? At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. If you don t meet every requirement listed, but believe you have relevant experience, knowledge, or transferable skills, we encourage you to apply. Some roles may include mandatory qualifications or legislative requirements that cannot be adjusted. Where this applies, these criteria will be clearly highlighted. For all other aspects of the role, we are open to considering a wide range of backgrounds and experiences. It will take all of us working together to deliver solutions to the world s most critical challenges</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Expected: Degree in Engineering is a must. Minimum overall relevant experience 10 years. Minimum of 5 years experience within a similar Engineering Company environment. Experienced user of Primavera P6. Able to create and manage EPC project schedules. Knowledge of ARAMCO standards and procedures. Expertise in SAEP-331 standards Practical applied experience in planning and scheduling. Ability to prepare and update Level II/III resource-loaded schedules Understands and applies planning theory, process, and best practices. Capable of the development and maintaining of performance targets. Expertise on project controls and planning tools. Knowledge of spreadsheets and databases. Team player with a willingness to share ideas with multi-disciplinary team members. Able to communicate with all levels up to top management. Good interpersonal, written and oral communication skills. Good numerical, analytical and literacy skills with a strong attention to detail. Possess good planning and organizational skills and be accustomed to meeting tight deadlines.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Key Responsibilities:</b></p><p><b>1. Product Management</b></p><p> ·&nbsp;&nbsp;&nbsp;Lead the development, enhancement, and lifecycle management of existing products to maximize sales and profitability.</p><p> ·&nbsp;&nbsp;&nbsp;Identify, evaluate, and lead new product development opportunities from concept to market launch.</p><p><b>2.Trade Promotions &amp; Discounts</b></p><p> ·&nbsp;&nbsp;&nbsp;Develop, manage, and evaluate trade promotions, commercial offers, and discount strategies to achieve sales growth while protecting profitability.</p><p> ·&nbsp;&nbsp;&nbsp;Monitor the effectiveness and ROI of promotional campaigns and recommend improvements.</p><p><b>3. Market Demand &amp; Supply</b></p><p> ·&nbsp;&nbsp;Analyze market demand, sales trends, and customer behavior across all regions of Saudi Arabia to identify growth opportunities.</p><p> ·&nbsp;&nbsp;Monitor regional supply and demand to ensure the right product assortment and commercial strategy for each market.</p><p><b>4. Portfolio &amp; Category</b></p><ul><li> Manage the product portfolio by identifying high-performing products, underperforming SKUs, and opportunities for product optimization.</li></ul><ol><li><b>Commercial Intelligence</b></li></ol><ul><li>Monitor competitors' products, pricing, promotions, and market activities, providing actionable recommendations to strengthen the company's competitive position.</li></ul><ol><li><b>Cross-Functional Leadership</b></li></ol><ul><li>Work closely with Sales, Marketing, Supply Chain, Procurement, and Finance to ensure successful product launches and commercial execution.</li></ul><p><b>7. Trade Promotions, Pricing &amp; Discounts</b></p><p>Develop, manage, and evaluate trade promotions, commercial offers, pricing, and discount strategies to achieve sales growth while protecting profitability.</p><p>Monitor the effectiveness and ROI of promotional campaigns and recommend improvements.</p><p><b>8. Market Demand, Supply &amp; Forecasting</b></p><p>Analyze market demand, sales trends, and customer behavior across all regions of Saudi Arabia to identify growth opportunities.</p><p>Monitor regional supply and demand to ensure the right product assortment and commercial strategy for each market.</p><p>Collaborate with Supply Chain to develop demand forecasts and ensure product availability across all regions.</p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>- Bachelor's degree in Marketing, Business Administration, or a related field (MBA is a plus).</p><p>- Minimum of 5–8 years of experience in Business Development, Marketing, or Commercial roles within the FMCG Food industry.</p><p>- Experience in market data analysis and demand forecasting using Nielsen, Circana, or equivalent market intelligence tools is an advantage.</p><p>- Strong understanding of FMCG market dynamics, distribution channels, and consumer behavior.</p><p>- Experience in developing business strategies and managing strategic partnerships.</p><p>- Excellent analytical, negotiation, and communication skills.</p><p>- Strong commercial and financial acumen.</p><p>- Advanced proficiency in Microsoft Office, especially Excel and PowerPoint.</p><p>- Fluency in English and Arabic is preferred.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Doctor position in finance and accounting is a key role in the accounting field, requiring deep expertise in financial data analysis and strategic advisory. The successful candidate will work to enhance the company's financial performance through the provision of innovative and effective solutions. You will have the opportunity to work in a dynamic environment that focuses on continuous development and professional growth, allowing you to achieve your personal and professional goals.</p><p>You will be part of a diverse and motivated team striving to achieve excellence in financial service delivery. We believe in the importance of training and continuous learning, which is why we will provide you with opportunities to develop your skills through workshops and training courses. You will also be able to build a network of relationships with other professionals in the field, enhancing your opportunities for career advancement.</p><p>We are looking for an individual with a strategic vision and the ability to influence key financial decisions. This role will assist you in developing leadership and guidance skills, opening new horizons in your professional journey. Be part of our ongoing success journey and contribute to shaping the future of the accounting industry in the Kingdom of Saudi Arabia.</p><p><b>Responsibilities:</b></p><ol><li>Conduct in-depth financial analyses using tools like Excel and SPSS to provide strategic insights that support decision-making.</li><li>Develop advanced financial strategies to improve efficiency and reduce costs, contributing to increased profitability.</li><li>Provide financial advisory to managers and investors regarding financial risks and opportunities, enhancing informed decision-making.</li><li>Manage financial teams and guide them towards achieving specified objectives, thus improving team performance and effectiveness.</li><li>Deliver accurate and comprehensive financial reports to senior management, aiding in enhancing financial transparency.</li><li>Evaluate the company's financial performance through the preparation of budgets and financial forecasts, assisting in future planning.</li><li>Coordinate with other departments to ensure alignment of financial objectives with the overall company goals, enhancing internal collaboration.</li><li>Provide training and support for new employees in finance and accounting, contributing to their skill development.</li><li>Stay updated with the latest trends and regulations in finance and accounting, enhancing the company's ability to adapt to market changes.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Advanced financial analysis skills for comprehensive understanding of financial data.</li><li>Ability to develop innovative financial strategies that achieve company goals.</li><li>Leadership and guidance skills to build effective work teams.</li><li>Experience in preparing accurate and comprehensive financial reports.</li><li>Ability to work under pressure while adhering to deadlines.</li><li>Effective communication skills for clear financial information transfer.</li><li>Deep knowledge of modern financial and accounting regulations.</li><li><b>Doctorate Holder</b></li><li><br></li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Position Summary</b></p><br><p><b>About Deloitte:</b> When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.</p><br> <p><b>Our Purpose:</b></p><br> <p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.</p><br> <p><b>Our shared values guide the way we behave to make a positive, enduring impact:</b></p><br> <ul><li>Lead the way</li><li>Serve with integrity</li><li>Take care of each other</li><li>Foster inclusion</li><li>Collaborate for measurable impact</li></ul> <p><b>During your tenure as a Manager - Insurance, you will demonstrate and develop your capabilities in the following areas:</b></p><br> <ul><li>Takes responsibility for understanding key statistics and industry matters about the entity before engagement begins, for example, by asking other team members and reading the prior year's financial statements (including the enhanced audit report) or audit documentation.</li><li>Understand the allocation of responsibilities between the engagement team and experts or specialists, including timescales and how the work of experts and specialists will contribute to the objectives of the audit.</li><li>Coordinates with management and experts/specialists for the key engagement or project deliverables and due dates.</li><li>Track the findings of work performed and follow up on the impact of work to be performed by other members of the engagement team.</li><li>Applies guidance material in relevant guides, practice aids, and tools so that an appropriate level of professional skepticism is reflected in procedures performed, evidence obtained, and conclusions reached.</li><li>Signs off appropriately on work performed and reviewed. Takes responsibility for meaningful completion of all necessary checklists, and procedures, and tailoring and concluding questions prior to signing-off. Proactively checks whether others have signed off appropriately and follows up where necessary.</li><li>Contributes to the development of a comprehensive project plan, using prior year knowledge to help identify audit priorities that can be performed earlier in the audit cycle. Seeks awareness of contingency plans if the entity's management team fails to meet their deadlines.</li><li>Prepares and reviews documentation by anticipating questions that reviewers may ask, including not just </li></ul></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a highly organized and experienced HR Officer to manage the day-to-day HR operations for our Saudi Arabia office. The ideal candidate should possess strong knowledge of Saudi Labor Law, government portals, employee relations, HR administration, visa processing, and end-to-end HR operations. The candidate must be fluent in Arabic and English and have experience working within Saudi Arabia. <strong>Key Responsibilities</strong> <strong>HR Operations</strong> Manage complete HR operational activities throughout the employee lifecycle. Handle onboarding, induction, confirmations, transfers, promotions, resignations, and employee exits. Maintain employee records and HR documentation with complete accuracy. Prepare HR reports, dashboards, and employee analytics. Ensure compliance with company HR policies and procedures. <strong>Saudi Labor Law &amp; Compliance</strong> Ensure compliance with Saudi Labor Law and Ministry of Human Resources regulations. Maintain compliance with Saudization (Nitaqat) requirements. Support disciplinary actions, investigations, grievances, and employee relations. Coordinate with legal and government authorities whenever required. <strong>Government Relations &amp; Visa Processing</strong> Handle work visa processing, Iqama issuance and renewals. Process GOSI registrations and employee updates. Manage Muqeem, Qiwa, Absher, and other government portals. Coordinate employment contracts, renewals, and amendments. Liaise with government departments for immigration and labor matters. <strong>HR Administration</strong> Maintain employee personnel files. Manage attendance, leave records, overtime, and employee documentation. Prepare HR letters, certificates, contracts, and employment documentation. Support payroll by ensuring timely submission of HR-related data. <strong>Recruitment Support</strong> Coordinate interviews and onboarding documentation. Prepare employment contracts. Ensure smooth joining formalities. <strong>Employee Relations</strong> Address employee queries regarding HR policies. Support employee engagement initiatives. Conduct exit interviews. Assist in performance management activities. </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's Degree in Human Resources, Business Administration, or related field. Minimum 5 years of HR Operations experience in Saudi Arabia. Strong knowledge of Saudi Labor Law. Experience handling Qiwa, Muqeem, GOSI, Absher, and related government portals. Experience with visa processing and employee documentation. Excellent communication and interpersonal skills. Strong MS Office skills. Experience using HRIS/ERP systems is preferred. <strong>Preferred Industry Experience</strong> Construction Real Estate Engineering Hospitality Facilities Management Conglomerate Organizations <strong>Mandatory Requirements</strong> Arab National (Saudi Preferred / GCC / Arabic-speaking Arab Nationals) Fluent Arabic (Reading, Writing &amp; Speaking) Fluent English Minimum 5 years of Saudi HR Operations experience </p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Associate Cybersecurity Analyst is responsible for implementing and maintaining the organization s cybersecurity framework, utilizing their working knowledge in at least one of the relevant technologies and processes to protect sensitive data and guard against any malicious disruption of business continuity at JHAH. Strategic Roles &amp; Responsibilities % 00 Strategic Roles &amp; Responsibilities Operational Roles &amp; Responsibilities % 100 Operational Roles &amp; Responsibilities • Implement configure maintain support and monitor the organizations IT cybersecurity infrastructure including firewalls antivirus encryption protocols intrusion detection systems access management systems network monitoring solutions security operations center systems and other cybersecurity resources to ensure they are reliable stable scalable secure and perform optimally • Manage the organizations cybersecurity governance risk management and compliance programs and enforce adherence to established controls policies procedures standards regulations frameworks and incident response plans through regular assessments drills and training and awareness campaigns • Detect and respond to cybersecurity incidents intrusions breaches threats and vulnerabilities in compliance with relevant policies and procedures • Ensure that cybersecurity infrastructre complies with relevant best practices regulatory requirements enterprise architecture standards governance programs and cybersecurity policies • Manage engagements with contracted vendors for cybersecurity support managed services or professional services to ensure that service delivery meets the targeted scope time cost and quality constraints • Fulfill cybersecurity related service requests in compliance with the organizations relevant policies and procedures • Evaluate and process the cybersecurity aspects of IT demand requests and support fulfillment of those that are approved in compliance with relevant policies and procedures and by following the organizations IT project management framework</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum Education Required Bachelor's Degree in the field of Information Technology or in a relevant field. Professional Certifications Required Sample of preferred certifications: .-Certified Information Systems Security Professional (CISSP) .-CompTIA Security+ .-Certified Information Security Manager (CISM) .-GSEC: GIAC Security Essentials Certification .-Project Management Professional (PMP) .-IT Infrastructure Library (ITIL) Years of Experience No minimum years of experience required. Languages English:Fully Proficient ; Arabic:Not Required Functional Competencies • Due Diligence • Audit Reporting • Data Collection Core Competencies • Excellence • Integrity • Accountability • Cybersecurity • Person-Centered Care Acknowledgement Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Addendum Title No Supplemental Work/Experience/Education Information N/A Addendum Description N/A</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>What you will enjoy doing Production and Productivity • Repairs, maintains and services of tools • Ensuring that the required material, spare parts and or equipment's are provided in a timely manner. • Maintains adequate stock for repairs and spare parts • Maintains proper documentation for tools received /issued/ordered • Daily log and record keeping as per SOPs • Keeps stockroom and tool room clean following 5s standards • Orders and receives parts /equipment as necessary • Assists as necessary with any equipment breakdowns • Contribution in production optimization through preventative maintenance. • Reports immediately to maintenance manager for appropriate analysis and corrective actions • Coordinates with maintenance manager for the daily activities and maintenance plan schedule • Attends any breakdown affecting production, carries out trouble shooting and repairs in a effective, resourceful and professional manner. • Responsible for safekeeping of maintenance hand tools and equipment's • Carries out preventive maintenance of all molds and related accessories as per maintenance plan/schedule • Follows the production schedule to determine the kind of repair works or PMs can be performed without impacting overall machine efficiency • Supports the changeover team if required • Following Standard Operating Procedures (SOPs) at any point of time • Inspects and examines equipment (molds and accessories) and immediately report any defects • Maintains molds and accessories in order to guarantee constant production and/or call for support if needed. • Ensures 5S procedures and activities are followed as per SOPs.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What makes you great Person Specifications: Education • 3 years Degree in related field or equivalent. Experience • 3-5 years knowledge of plastics blow molding or injection molding equipment, molds and accessories • At least 3-5 years of maintenance experience with molds, tools, accessories and mechanical trouble shooting. • 5 years of responsible experience in Plastic Manufacturing Industry, in-depth knowledge of the plastic process. • Able to use welding , lathe , milling, grinding, and drilling machine Qualifications/ Skills/ Personal Competencies • Technical training Certificate in mold making with skill in trouble shooting mold related problems, able to read engineering drawing/vocational course graduate • Ability to learn usage of maintenance software for data input and research parts • Good written and communication skills in English • Expertise and proficiency with basic office computer software, and the ability to learn how to effectively use maintenance software to input data and research parts • Professional attitude in dealing with individuals at all levels and the handling if confidential information.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>We are seeking an enthusiastic and detail-oriented Food &amp; Beverage Supervisor to join our team in Al Khobar, Saudi Arabia. In this role, you will lead and inspire our F&amp;B team to deliver outstanding service and create memorable dining experiences for our guests.</p><br><ul><li>Oversee daily F&amp;B operations, ensuring smooth service and maintaining high-quality standards</li><li>Lead, motivate, and develop a team of F&amp;B staff to achieve operational excellence</li><li>Coordinate with kitchen staff to maintain menu quality and consistency</li><li>Manage inventory, place orders, and control costs while upholding product quality</li><li>Ensure compliance with food safety regulations and company policies</li><li>Handle guest inquiries, special requests, and resolve issues promptly and professionally</li><li>Assist in creating and implementing innovative F&amp;B promotions and events</li><li>Monitor and analyze sales data to identify trends and opportunities for improvement</li><li>Conduct regular staff training sessions to enhance service skills and product knowledge</li><li>Maintain a clean, organized, and safe work environment for staff and guests</li><li>Collaborate with other departments to ensure seamless guest experiences</li><li>Stay updated on local culinary trends and incorporate them into menu offerings</li></ul><br>Qualifications<br><br><ul><li>Proven experience as a Food &amp; Beverage Supervisor or in a similar leadership role</li><li>Strong leadership and communication skills with the ability to motivate team members</li><li>Excellent problem-solving abilities and meticulous attention to detail</li><li>In-depth knowledge of food safety regulations and industry best practices</li><li>Proficiency in inventory management and cost control,</li><li>Flexibility to work various shifts, including early mornings, late evenings, and weekends</li><li>Passion for delivering exceptional guest experiences with a positive, customer-first mindset</li><li>Bachelor's degree in Hospitality Management or related field (preferred)</li><li>Fluency in English and Arabic</li><li>Understanding of local cuisine, cultural preferences, and customs in Saudi Arabia</li><li>Ability to thrive in a fast-paced, dynamic environment</li><li>Strong organizational and time management skills</li><li>Proficiency in Microsoft Office suite and hospitality management software</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Requisition ID 66116&nbsp;<br>Position Type FT Permanent&nbsp;<br>Workplace Arrangement &nbsp;#LI-Onsite&nbsp;</b></p><br><br><b>About Kerry</b> <br>Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.<br><b>About the role</b> <br><p>The Sales Support Specialist plays a critical role in supporting the Commercial team across Saudi Arabia and Levant markets by providing administrative, operational, customer, and cross-functional coordination support. The role serves as a key link between the Front Office (Sales) and Middle Office functions, ensuring smooth execution of customer requests, sales processes, forecasting, pricing, sample management, and customer master data maintenance.</p><br><br><p>The position requires strong organizational skills, excellent communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment</p><br><br><b>Key responsibilities</b> <br><p><span><strong>Sales Administration &amp; Customer Support</strong></span></p><br><br><ul><li>Manage customer sample requests, including tracking, follow-up, and feedback collection.</li><li>Coordinate preparation, dispatch, and receipt of samples and cargo packages.</li><li>Support Account Managers (AMs) in creating and updating sales opportunities in Salesforce.</li><li>Maintain accurate customer records and commercial documentation.</li><li>Prepare and organize local sales import documentation, including</li><li>Ingredient lists</li><li>Labelling information</li><li>Product declarations</li><li>Create and maintain stock cards for local sales activities.</li></ul><p><span><strong>Commercial &amp; Project Support</strong></span></p><br><br><ul><li>Provide coverage and administrative support to the sales team during travel, leave, or out-of-office periods.</li><li>Support annual pricing processes, including price uploads and updates.</li><li>Represent the Commercial function in internal cross-functional meetings when required.</li><li>Organize and coordinate team meetings, agendas, and follow-up actions.</li><li>Provide support for commercial projects and other business initiatives as assigned.</li></ul><p><span><strong>Front Office to Middle Office Coordination</strong></span></p><br><br><ul><li>Communicate customer forecasts to Demand Planning teams.</li><li>Update opportunity probabilities and support Sales &amp; Operations Planning (S&amp;OP) processes.</li><li>Maintain service issue logs and monitor status updates.</li><li>Act as a liaison between Commercial teams and Middle Office functions to ensure timely resolution of operational matters.</li><li>Support Finance teams with credit collection activities and customer follow-up.</li><li>Facilitate communication and coordination between Sales, Customer Service, Supply Chain, Finance, Regulatory, and Demand Planning teams.</li></ul><p><span><strong>Lead Management &amp; Customer Master Data</strong></span></p><br><br><ul><li>Take ownership of new lead management processes.</li><li>Create, maintain, and update customer contacts and account information in Salesforce.</li><li>Ensure customer master data accuracy across systems.</li><li>Support CRM data quality initiatives and reporting requirements.</li></ul><br><b>Qualifications and skills</b> <br><p><span><strong>Education</strong></span></p><br><br><ul><li>Bachelor's Degree in Food Engineering, Food Science, Business Administration, or a related discipline.</li></ul><p><span><strong>Experience</strong></span></p><br><br><ul><li>Minimum 2 years of experience in the flavours, ingredients, food ingredients, foodservice, or related FMCG industry preferred.</li><li>Experience supporting sales, customer service, commercial operations, or supply chain functions is advantageous.</li></ul><p><span><strong>Skills &amp; Competencies</strong></span></p><br><br><ul><li>Proficiency in CRM systems (Salesforce preferred).</li><li>Strong knowledge of Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.</li><li>Good understanding of commercial processes, forecasting, pricing, and customer service operations.</li><li>Ability to work with business systems, databases, and digital tools.</li></ul><p><span><strong>Communication &amp; Interpersonal Skills</strong></span></p><br><br><ul><li>Excellent verbal and written communication skills.</li><li>Ability to build effective relationships with customers and internal stakeholders.</li><li>Strong coordination and teamwork capabilities.</li></ul><p><span><strong>Organizational Skills</strong></span></p><br><br><ul><li>Strong planning, prioritization, and multitasking abilities.</li><li>Excellent attention to detail and administrative skills.</li><li>Ability to manage multiple projects and deadlines simultaneously.</li></ul><p><span><strong>Problem Solving</strong></span></p><br><br><ul><li>Ability to identify issues and drive timely resolution.</li><li>Remains calm, focused, and solutions-oriented under pressure.</li><li>Demonstrates proactive thinking and continuous improvement mindset.</li></ul><p><span><strong>Languages</strong></span></p><br><br><ul><li>Fluent English (spoken and written).</li><li>Arabic language skills are highly desirable for the Saudi Arabia and Levant markets.</li></ul><br><b>Key Success Factors</b> <br><ul><li>High customer-service orientation.</li><li>Strong commercial awareness.</li><li>Ability to work independently from a home-office environment.</li><li>Effective cross-functional collaboration.</li><li>Accuracy, responsiveness, and strong execution capabilities.</li><li>Commitment to maintaining high data integrity and process compliance.</li></ul><br><p>This role is ideal for a highly organized commercial support professional who enjoys working across multiple functions and contributing to the success of the sales organization throughout Saudi Arabia and the Levant region.</p><br><br><p>Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.</p><br><br><p><b>Recruiter</b> #LI-MH1&nbsp;<br><b>Posting Type</b> LI&nbsp;</p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

ACWA Operations:At Acwa Operations, we make essential services dependable and efficient for the millions of people who rely on them every day. Formerly NOMAC (The First National Operations & Maintenance Company), we are the operations and maintenance arm of Acwa, focused on keeping power generation and water desalination assets running safely, reliably and cost-effectively across their full lifecycle. Since 2005, we have partnered with clients across the Middle East, Africa and Asia to support complex infrastructure that powers communities and sustains economies. As part of Acwa, we bring deep technical knowledge, strong operational systems and a culture built on performance and accountability. Our work covers everything from commissioning and asset management to preventive and corrective maintenance, technical support and continuous performance improvement. We know that reliability and cost discipline aren’t just technical goals, they determine whether people have light at night, water in their homes and industry can operate without interruption. By maximising asset availability, enhancing resilience and upholding the highest safety and quality standards, Acwa Operations contributes directly to Acwa’s mission to deliver sustainable, affordable energy and water solutions that advance people’s lives and strengthen communities worldwide.<br>Qassim 1 Independent Power Project with a capacity of 1,800 MW is a Combined Cycle Gas Turbine IPP that is developed by ACWA Power in Al-Qassim region of Saudi Arabia. ACWA Power and the Saudi Power Procurement Company (SPPC) have signed a 25-year Power Purchase Agreement (PPA) for the Development, Financing, Build, Own and Operate of a 1,800 MW Combined Cycle Gas Turbine plant. Saudi Power Procurement Company acting as the sole off-taker for this project. In addition to ACWA Power, the shareholders include the Saudi Electricity Company (SEC), which holds a 40% share, and Haji Abdullah Alireza & Co. LTD (HAACO), which holds a 20% share.<br>REPORTS TO: Plant General Manager<br>JOB PURPOSE:Maintenance Manager being Head of maintenance organization structure is responsible for the efficient and reliable maintenance of the plant ensuring all safety regulation, maintenance procedures and company polices are followed.<br>KEY ACCOUNTABILITIES:Strategy & Plans:Develop the Maintenance-departmental strategy in line with the Plant’s strategy to ensure vertical alignment and horizontal integration with other interfacing departmental strategies across. Regularly report to the Plant General Manager on the operational activities of department, challenges and issues faced, mitigations taken, etc. as required, to keep them informed and updated on the division’s activities. Budget Management:Contribute to the preparation of the Maintenance department’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalised upon. Maintenance Planning:Lead and manage the planning of preventive, corrective and condition-based maintenance plans / work schedules (including annual and long-term maintenance plans) for all types of maintenance (Electrical, Mechanical and I&C) across the facilities in the plant ensuring that maintenance jobs are carried out timely, efficiently and cost effective with adherence to HSE standards. Lead the effective cascading of the maintenance strategy into work instructions and SOPs for each equipment and process in all areas of mechanical, electrical, instrumental, controls and systems and ensure their implementation by employees and contract staff, to ensure safe and timely maintenance of equipment. Maintenance Management:Lead the effective implementation of approved plans in liaison with the discipline engineers and operations team across all the assets and equipment within set timelines and budget to facilitate uninterrupted operations. Oversee the equipment risk assessment process in order to facilitate proactive identification of anomalies and ensure optimum risk mitigation in accordance with best practices. Manage the timely response to all emergency breakdowns and provide prompt corrective action to ensure plant availability, thereby minimizing downtime and possibility of liquidity damages. Oversee the maintenance documentation process in SAP ensuring it is completed correctly including filling in the log, outlining the fault, method of repair and the time, labour and materials used to support timely availability of information. Review the daily maintenance / condition monitoring reports and submit periodic reports to the management, keeping them informed of all technical problems, if any, as well as recent changes or modifications on existing work plant or schedule. Lead the Maintenance management meetings so that the entire team is clear on the standards required and the maintenance programs that are underway. In the Project Phase: Coordinate with the EPC representatives on site to understand the critical equipment installation etc., and undertake the Commissioning Monitoring, Acceptance Test Campaign and “As-build” documentation activities, to ensure required transfer of knowledge. Outage Management:Together with the Planning Engineer, lead the effective forecasting of manpower and material requirements to ensure timely availability of resources and spares for effective execution of maintenance plans. Lead the planning and execution of the annual outage maintenance of critical equipment, as per the recommendation of the OEM, and provide technical guidance and support to ensure the EHS, scope, cost, and timeline objectives are met. Technical Guidance:Act as a technical expert to ensure that all modifications to the maintenance procedures and work instructions are correctly designed and implemented as per the recommendations of the OEMs in order to best optimize maintenance operations according to the availability of equipment and workforce. Lead the development of a condition based preventive maintenance culture on day-to-day basis by conducting troubleshooting and root cause analyses, finding solutions to reduce reactive maintenance. Manage and provide short- and long-term technical solutions to engineering problems that may arise in relation to maintenance services in order to proactively resolve such problems on a sustainable basis and ensure uninterrupted delivery of services. Health, Safety, Security & Environment:Ensure compliance to all relevant health, safety, security and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance and a responsible environmental attitude. Report and respond to HSSE incidents using the established emergency communication channels and protocols, to minimise the impact of the hazard. Together with HSE department, ensure that safety rules and regulations are fully explained to plant employees / contractor staff and appropriate safety and protective equipment is worn; safety notices are prominently displayed in all work areas and that all accidents and incidents are efficiently investigated and analysed whilst ensuring that measures are implemented to avoid any recurrence. Continuous Improvement:Identify opportunities of improvement and contribute to Maintenance department change initiatives, programmes and projects taking into account best practice and standards in the business environment. People Management:Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation.<br>REQUIRED WORK EXPERIENCE AND EDUCATION: A Bachelor degree holder in Mechanical / Electrical Engineering.20 years of experience in a similar environment with few years in a managerial position preferably within the Power / Water generation sector. Experience developing / implementing preventive and predictive maintenance processes is highly desirable.<br>REQUIRED SKILLS AND KNOWLEDGE:In-depth knowledge of downtime analysis and knowledge of problem-solving tools In-depth Knowledge of maintenance management methods, of predictive inspection tools and of CMMS (Computer Maintenance Management System, good knowledge of SAP Template desirable) Detailed understanding of preventative/predictive maintenance theory Strong mentoring, coaching and people management skills In-depth knowledge of the operations in water desalination and power generation plants and of ACWA NOMAC operations Strong planning, organizing, and integration skills Team work and effective collaboration skills Good understanding of PPPs, contractual obligations etc.

ACWA Operations:At Acwa Operations, we make essential services dependable and efficient for the millions of people who rely on them every day. Formerly NOMAC (The First National Operations & Maintenance Company), we are the operations and maintenance arm of Acwa, focused on keeping power generation and water desalination assets running safely, reliably and cost-effectively across their full lifecycle. Since 2005, we have partnered with clients across the Middle East, Africa and Asia to support complex infrastructure that powers communities and sustains economies.<br>Qassim 1 Independent Power Project with a capacity of 1,800 MW is a Combined Cycle Gas Turbine IPP that is developed by ACWA Power in Al-Qassim region of Saudi Arabia. ACWA Power and the Saudi Power Procurement Company (SPPC) have signed a 25-year Power Purchase Agreement (PPA) for the Development, Financing, Build, Own and Operate of a 1,800 MW Combined Cycle Gas Turbine plant. Saudi Power Procurement Company acting as the sole off-taker for this project. In addition to ACWA Power, the shareholders include the Saudi Electricity Company (SEC), which holds a 40% share, and Haji Abdullah Alireza & Co. LTD (HAACO), which holds a 20% share.<br>REPORTS TO: Plant General Manager<br>JOB PURPOSE: Ensure effective management and control of plant operating functions/all chemical plant operation & maintenance and laboratory activities in accordance with established and contractual requirements, schedules, quality cost and time objectives<br>KEY ACCOUNTABILITIES:Strategy & Plans:Develop the Operations-departmental strategy in line with the overall Plant’s strategy to ensure vertical alignment and horizontal integration with other interfacing departmental strategies across. Regularly report to the Plant General Manager / Country Manager on the operational activities of department, challenges and issues faced, mitigations taken, etc. as required, to keep them informed and updated on the division’s activities. Budget Management:Contribute to the preparation of the operation department’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon. Participate actively in the monthly budget variance analysis and discussions to ensure the gaps are reviewed and analysed and appropriate and timely actions are taken to reduce the gaps. Operations Planning:Cascade of the Plant’s operational strategy to develop production plans and lead the effective monthly and daily scheduling of plant shift operations in line with the approved strategies and business demands to ensure the production targets are met. Operations Management:Lead and effectively manage all aspects of power generation and / or water production within ACWA operational plant to ensure efficient operations, whilst maintaining a critical focus on safety and quality. Work with all related parties to troubleshoot and resolve escalated/critical operational issues to facilitate timely achievement of production objectives whilst ensuring minimal liquidity damages. Review the daily operations reports and submit periodic reports to the management, keeping them informed of all technical problems, if any, as well as on recent changes or modifications on existing work plan or schedule. Lead the Operational management meetings so that the entire team is clear on the production standards required and the operations programs that are underway. Review the long-term equipment and operating performance characteristics and provide technical recommendations to improve the reliability of the equipment and overall efficiency of the operations processes. Ensure all safety protective device tests on critical equipment are carried out successfully on regular basis, to ensure protective continuity testing in Compliance with International Safety Standards. Maintenance and Outage Support:Together with Maintenance department, plan and facilitate the implementation of planned preventative and corrective maintenance programmes, ensuring timely repair of critical equipment so as to minimize downtime and forced outages. Work with the Maintenance team, for the safe execution of the planned outages for the major operating facilities/equipment on site and provide support during the shutdown and re-starting of equipment, as needed, to ensure the EHS, scope, cost, and timeline objectives are met. Plant Chemistry and Laboratory Management:Oversee and monitor the setting of production parameters and adjust production conditions during operation to ensure quality and efficiency. Oversee the laboratory activities and ensure the testing is in accordance with regulatory requirements, procedures, schedules, budgeted costs and quality standards. Health, Safety, Security & Environment:Ensure compliance to all relevant health, safety, security and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance and a responsible environmental attitude. Report and respond to HSSE incidents using the established emergency communication channels and protocols, to minimize the impact of the hazard. Together with HSE department, ensure that safety rules and regulations are fully explained to plant employees / contractor staff and appropriate safety and protective equipment are worn; safety notices are prominently displayed in all work areas and that all accidents and incidents are efficiently investigated and analysed whilst ensuring that measures are implemented to avoid any recurrence. Monitor and ensure that ERT teams are readily available and evaluate their performance at regular intervals especially during the drills, to ensure they are complying with the HSSE practices and procedures. Inventory and Services Management:Oversee the performance of all contracts and contractor arrangements that impact plant operations to ensure quality and cost-effective service delivery. Lead the effective inventory management of operations related consumables, chemicals, and equipment and ensure raising of requisitions and purchase orders for the timely replenishment of stock to fulfil plant operational requirements. Integrated Management System Implementation:Implement IMS objectives and programs in the department and provide assistance during the IMS audits to effectively implement corrective actions and update relevant Operation’s policies and procedures, based on the recommendations. Policies, Processes, Systems & Procedures:Develop and ensure the implementation of Operation’s department work instructions, policies, procedures and controls covering all areas of department activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service. Continuous Improvement:Identify opportunities of improvement and contribute to Operational change initiatives, programmes and projects considering best practice and standards in the business environment. People Management:Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximize overall performance, engagement and motivation.<br>COMMUNICATION & WORKING RELATIONSHIPS: Internal:Needs to work closely with Senior Management, Maintenance Manager and Maintenance team, Procurement Officer, HSSE Officer, P&C team, Finance Team and Storekeeper, etc. External:Needs to build a rapport with PC, off taker and relevant contractors, OEMs, etc.<br>REQUIRED WORK EXPERIENCE AND EDUCATION: Bachelor’s Degree in Engineering. Minimum 12-15 years of experience in progressively complex production plants with strong experience in the power and water desalination sector.<br>REQUIRED SKILLS AND KNOWLEDGE:Strong leadership skills and excellent planning and organizational ability Strong experience and know-how of conceptual and analytical thinking Strong knowledge of the operations in water desalination and power generation plants and of ACWA operations Excellent communication, influencing and motivating skills Mentoring, coaching and people management skills Strong planning, organizing, and integration skills Teamwork and effective collaboration skills Ability to manage emergency situations Thorough understanding of PPP, contractual obligations etc.

ACWA Operations:At Acwa Operations, we make essential services dependable and efficient for the millions of people who rely on them every day. Formerly NOMAC (The First National Operations & Maintenance Company), we are the operations and maintenance arm of Acwa, focused on keeping power generation and water desalination assets running safely, reliably and cost-effectively across their full lifecycle. Since 2005, we have partnered with clients across the Middle East, Africa and Asia to support complex infrastructure that powers communities and sustains economies.<br>Qassim 1 Independent Power Project with a capacity of 1,800 MW is a Combined Cycle Gas Turbine IPP that is developed by ACWA Power in Al-Qassim region of Saudi Arabia. ACWA Power and the Saudi Power Procurement Company (SPPC) have signed a 25-year Power Purchase Agreement (PPA) for the Development, Financing, Build, Own and Operate of a 1,800 MW Combined Cycle Gas Turbine plant. Saudi Power Procurement Company acting as the sole off-taker for this project. In addition to ACWA Power, the shareholders include the Saudi Electricity Company (SEC), which holds a 40% share, and Haji Abdullah Alireza & Co. LTD (HAACO), which holds a 20% share.<br>REPORTS TO: Plant General Manager<br>JOB PURPOSE: Ensure effective management and control of plant operating functions/all chemical plant operation & maintenance and laboratory activities in accordance with established and contractual requirements, schedules, quality cost and time objectives<br>KEY ACCOUNTABILITIES:Strategy & Plans:Develop the Operations-departmental strategy in line with the overall Plant’s strategy to ensure vertical alignment and horizontal integration with other interfacing departmental strategies across. Regularly report to the Plant General Manager / Country Manager on the operational activities of department, challenges and issues faced, mitigations taken, etc. as required, to keep them informed and updated on the division’s activities. Budget Management:Contribute to the preparation of the operation department’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon. Participate actively in the monthly budget variance analysis and discussions to ensure the gaps are reviewed and analysed and appropriate and timely actions are taken to reduce the gaps. Operations Planning:Cascade of the Plant’s operational strategy to develop production plans and lead the effective monthly and daily scheduling of plant shift operations in line with the approved strategies and business demands to ensure the production targets are met. Operations Management:Lead and effectively manage all aspects of power generation and / or water production within ACWA operational plant to ensure efficient operations, whilst maintaining a critical focus on safety and quality. Work with all related parties to troubleshoot and resolve escalated/critical operational issues to facilitate timely achievement of production objectives whilst ensuring minimal liquidity damages. Review the daily operations reports and submit periodic reports to the management, keeping them informed of all technical problems, if any, as well as on recent changes or modifications on existing work plan or schedule. Lead the Operational management meetings so that the entire team is clear on the production standards required and the operations programs that are underway. Review the long-term equipment and operating performance characteristics and provide technical recommendations to improve the reliability of the equipment and overall efficiency of the operations processes. Ensure all safety protective device tests on critical equipment are carried out successfully on regular basis, to ensure protective continuity testing in Compliance with International Safety Standards. Maintenance and Outage Support:Together with Maintenance department, plan and facilitate the implementation of planned preventative and corrective maintenance programmes, ensuring timely repair of critical equipment so as to minimize downtime and forced outages. Work with the Maintenance team, for the safe execution of the planned outages for the major operating facilities/equipment on site and provide support during the shutdown and re-starting of equipment, as needed, to ensure the EHS, scope, cost, and timeline objectives are met. Plant Chemistry and Laboratory Management:Oversee and monitor the setting of production parameters and adjust production conditions during operation to ensure quality and efficiency. Oversee the laboratory activities and ensure the testing is in accordance with regulatory requirements, procedures, schedules, budgeted costs and quality standards. Health, Safety, Security & Environment:Ensure compliance to all relevant health, safety, security and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance and a responsible environmental attitude. Report and respond to HSSE incidents using the established emergency communication channels and protocols, to minimize the impact of the hazard. Together with HSE department, ensure that safety rules and regulations are fully explained to plant employees / contractor staff and appropriate safety and protective equipment are worn; safety notices are prominently displayed in all work areas and that all accidents and incidents are efficiently investigated and analysed whilst ensuring that measures are implemented to avoid any recurrence. Monitor and ensure that ERT teams are readily available and evaluate their performance at regular intervals especially during the drills, to ensure they are complying with the HSSE practices and procedures. Inventory and Services Management:Oversee the performance of all contracts and contractor arrangements that impact plant operations to ensure quality and cost-effective service delivery. Lead the effective inventory management of operations related consumables, chemicals, and equipment and ensure raising of requisitions and purchase orders for the timely replenishment of stock to fulfil plant operational requirements. Integrated Management System Implementation:Implement IMS objectives and programs in the department and provide assistance during the IMS audits to effectively implement corrective actions and update relevant Operation’s policies and procedures, based on the recommendations. Policies, Processes, Systems & Procedures:Develop and ensure the implementation of Operation’s department work instructions, policies, procedures and controls covering all areas of department activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service. Continuous Improvement:Identify opportunities of improvement and contribute to Operational change initiatives, programmes and projects considering best practice and standards in the business environment. People Management:Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximize overall performance, engagement and motivation.<br>COMMUNICATION & WORKING RELATIONSHIPS: Internal:Needs to work closely with Senior Management, Maintenance Manager and Maintenance team, Procurement Officer, HSSE Officer, P&C team, Finance Team and Storekeeper, etc. External:Needs to build a rapport with PC, off taker and relevant contractors, OEMs, etc.<br>REQUIRED WORK EXPERIENCE AND EDUCATION: Bachelor’s Degree in Engineering. Minimum 12-15 years of experience in progressively complex production plants with strong experience in the power and water desalination sector.<br>REQUIRED SKILLS AND KNOWLEDGE:Strong leadership skills and excellent planning and organizational ability Strong experience and know-how of conceptual and analytical thinking Strong knowledge of the operations in water desalination and power generation plants and of ACWA operations Excellent communication, influencing and motivating skills Mentoring, coaching and people management skills Strong planning, organizing, and integration skills Teamwork and effective collaboration skills Ability to manage emergency situations Thorough understanding of PPP, contractual obligations etc.

About The Role<br><br>We are seeking a highly motivated, professional, and customer-focused Customer Service Representative to join our remote customer support team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions, address concerns, navigate our products or services, and have a positive overall experience with the company.<br><br>The ideal candidate is an excellent communicator who enjoys helping people, remains calm under pressure, and can efficiently manage multiple customer inquiries while maintaining a friendly and professional approach.<br><br>As a remote team member, you will be expected to work independently, manage your time effectively, communicate consistently with colleagues, and maintain a high standard of customer service without direct supervision.<br><br>Key Responsibilities<br><br>Customer Support<br><br>Respond promptly and professionally to customer inquiries through phone, email, live chat, and other support channels. Provide accurate information about products, services, policies, orders, accounts, billing, and company procedures. Listen carefully to customers, understand their needs, and provide appropriate solutions. Troubleshoot customer issues and guide customers through step-by-step solutions when necessary. Resolve complaints and difficult situations with patience, empathy, and professionalism. Escalate complex, sensitive, or unresolved issues to the appropriate department or supervisor. Follow up with customers when additional information or action is required. Ensure customers receive clear and complete answers to their questions.<br><br>Customer Experience<br><br>Build positive relationships with customers through helpful, respectful, and personalized interactions. Maintain a customer-first approach in every interaction. Demonstrate empathy and understanding when handling frustrated or dissatisfied customers. Identify opportunities to improve the customer experience and communicate recurring issues to management. Help customers understand company policies and procedures while maintaining a positive tone. Strive to resolve customer issues efficiently and effectively during the initial interaction whenever possible.<br><br>Administrative Technical Duties<br><br>Accurately document customer interactions, requests, complaints, and resolutions in the company's CRM or customer support system. Update customer account information and records as needed. Process orders, returns, refunds, cancellations, payments, or service requests according to company policies. Maintain detailed and accurate records of customer communications. Monitor support tickets and ensure requests are addressed within established response times. Use internal knowledge bases, support tools, and company resources to find accurate answers. Collaborate with sales, billing, technical support, operations, and other departments to resolve customer issues. Protect customer information and follow all applicable privacy, security, and confidentiality procedures.<br><br>Remote Work Responsibilities<br><br>Maintain a reliable internet connection and an appropriate workspace suitable for professional customer interactions. Be available and responsive during scheduled working hours. Attend virtual team meetings, training sessions, and coaching sessions. Communicate effectively with managers and team members using email, messaging platforms, video conferencing, and other remote collaboration tools. Manage workload and priorities independently while meeting established deadlines and service-level expectations. Demonstrate strong self-discipline, accountability, and time-management skills.<br><br>Required Qualifications<br><br>High school diploma or equivalent; additional education or relevant training is a plus. Previous customer service, call center, retail, hospitality, administrative, sales support, or related experience preferred. Excellent verbal and written communication skills. Strong active-listening and problem-solving abilities. Comfortable communicating with customers from diverse backgrounds. Strong attention to detail and organizational skills. Ability to remain professional and composed when dealing with challenging customers or high-pressure situations. Ability to learn new products, services, systems, and procedures quickly. Basic computer proficiency and familiarity with email, web applications, CRM systems, and office software. Ability to work independently in a remote environment. Reliable attendance and ability to adhere to scheduled working hours.<br><br>Preferred Qualifications<br><br>1–3 years of experience in customer service or a related role. Experience working in a remote or hybrid customer support environment. Experience using CRM, help-desk, ticketing, or live-chat platforms. Experience handling high volumes of customer inquiries. Familiarity with customer service metrics such as response time, resolution time, customer satisfaction (CSAT), and first-contact resolution. Experience supporting customers by phone, email, and live chat. Multilingual or bilingual communication skills are an advantage, depending on the company's customer base.<br><br>Key Skills Competencies<br><br>Communication: Clearly and professionally communicate information to customers and colleagues through written and verbal channels.<br><br>Empathy: Understand customers' concerns and respond with patience, understanding, and genuine willingness to help.<br><br>Problem Solving: Analyze customer issues, identify practical solutions, and know when to escalate matters.<br><br>Patience Professionalism: Remain calm, respectful, and solution-oriented, particularly when dealing with frustrated customers.<br><br>Attention to Detail: Accurately record customer information, follow procedures, and avoid errors when processing requests.<br><br>Time Management: Efficiently prioritize multiple customer requests while meeting response and resolution targets.<br><br>Adaptability: Quickly learn new products, systems, policies, and processes as the business evolves.<br><br>Teamwork: Work effectively with remote colleagues and other departments to deliver consistent customer experiences.<br><br>Accountability: Take ownership of customer issues and follow through until they are resolved or appropriately transferred.<br><br>Technology Skills: Comfortably navigate multiple software applications and digital communication tools while assisting customers.<br><br>Performance Expectations<br><br>Success in this position may be measured using a combination of customer service and operational performance indicators, including:<br><br>Customer satisfaction (CSAT) First-contact resolution rate Average response time Average handling time, where applicable Ticket resolution time Quality assurance scores Customer retention or loyalty indicators Accuracy of customer records and transactions Attendance and schedule adherence Individual productivity and service-level performance<br><br>Working Environment<br><br>This is a fully remote position. The successful candidate should be comfortable working independently while remaining an active and engaged member of a distributed team.<br><br>The role may involve extended periods of computer use and frequent communication with customers through telephone, email, chat, or video-based systems. Depending on business requirements, employees may occasionally be required to work evenings, weekends, holidays, or rotating shifts.<br><br>What We Offer<br><br>Depending On The Company's Benefits Structure, Employees May Receive<br><br>Competitive salary or hourly compensation Flexible or remote work arrangements Paid training and onboarding Career development and advancement opportunities Performance incentives or bonuses Paid time off Health, dental, and/or vision benefits Retirement or pension benefits Employee assistance programs Professional development and training opportunities Supportive and collaborative remote-work culture<br><br>Ideal Candidate<br><br>The ideal candidate is someone who genuinely enjoys helping others and takes pride in providing excellent customer experiences. You are dependable, patient, organized, and comfortable handling a variety of customer situations.<br><br>You don't necessarily need to know everything on your first day. What matters most is your willingness to learn, your ability to communicate clearly, your commitment to solving problems, and your ability to treat every customer with respect.<br><br>You should be comfortable asking questions, taking ownership of your responsibilities, learning from feedback, and working independently while staying connected with a remote team.<br><br>Equal Opportunity Statement<br><br>We are committed to creating an inclusive and respectful workplace. We welcome qualified applicants from diverse backgrounds and make employment decisions based on qualifications, skills, experience, and business needs, without discrimination or harassment.

About The Role<br><br>We are seeking a highly motivated, professional, and customer-focused Customer Support Representative (Remote) to join our remote customer support team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions, address concerns, navigate our products or services, and have a positive overall experience with the company.<br><br>The ideal candidate is an excellent communicator who enjoys helping people, remains calm under pressure, and can efficiently manage multiple customer inquiries while maintaining a friendly and professional approach.<br><br>As a remote team member, you will be expected to work independently, manage your time effectively, communicate consistently with colleagues, and maintain a high standard of customer service without direct supervision.<br><br>Key Responsibilities<br><br>Customer Support<br><br>Respond promptly and professionally to customer inquiries through phone, email, live chat, and other support channels. Provide accurate information about products, services, policies, orders, accounts, billing, and company procedures. Listen carefully to customers, understand their needs, and provide appropriate solutions. Troubleshoot customer issues and guide customers through step-by-step solutions when necessary. Resolve complaints and difficult situations with patience, empathy, and professionalism. Escalate complex, sensitive, or unresolved issues to the appropriate department or supervisor. Follow up with customers when additional information or action is required. Ensure customers receive clear and complete answers to their questions.<br><br>Customer Experience<br><br>Build positive relationships with customers through helpful, respectful, and personalized interactions. Maintain a customer-first approach in every interaction. Demonstrate empathy and understanding when handling frustrated or dissatisfied customers. Identify opportunities to improve the customer experience and communicate recurring issues to management. Help customers understand company policies and procedures while maintaining a positive tone. Strive to resolve customer issues efficiently and effectively during the initial interaction whenever possible.<br><br>Administrative Technical Duties<br><br>Accurately document customer interactions, requests, complaints, and resolutions in the company's CRM or customer support system. Update customer account information and records as needed. Process orders, returns, refunds, cancellations, payments, or service requests according to company policies. Maintain detailed and accurate records of customer communications. Monitor support tickets and ensure requests are addressed within established response times. Use internal knowledge bases, support tools, and company resources to find accurate answers. Collaborate with sales, billing, technical support, operations, and other departments to resolve customer issues. Protect customer information and follow all applicable privacy, security, and confidentiality procedures.<br><br>Remote Work Responsibilities<br><br>Maintain a reliable internet connection and an appropriate workspace suitable for professional customer interactions. Be available and responsive during scheduled working hours. Attend virtual team meetings, training sessions, and coaching sessions. Communicate effectively with managers and team members using email, messaging platforms, video conferencing, and other remote collaboration tools. Manage workload and priorities independently while meeting established deadlines and service-level expectations. Demonstrate strong self-discipline, accountability, and time-management skills.<br><br>Required Qualifications<br><br>High school diploma or equivalent; additional education or relevant training is a plus. Previous customer service, call center, retail, hospitality, administrative, sales support, or related experience preferred. Excellent verbal and written communication skills. Strong active-listening and problem-solving abilities. Comfortable communicating with customers from diverse backgrounds. Strong attention to detail and organizational skills. Ability to remain professional and composed when dealing with challenging customers or high-pressure situations. Ability to learn new products, services, systems, and procedures quickly. Basic computer proficiency and familiarity with email, web applications, CRM systems, and office software. Ability to work independently in a remote environment. Reliable attendance and ability to adhere to scheduled working hours.<br><br>Preferred Qualifications<br><br>1–3 years of experience in customer service or a related role. Experience working in a remote or hybrid customer support environment. Experience using CRM, help-desk, ticketing, or live-chat platforms. Experience handling high volumes of customer inquiries. Familiarity with customer service metrics such as response time, resolution time, customer satisfaction (CSAT), and first-contact resolution. Experience supporting customers by phone, email, and live chat. Multilingual or bilingual communication skills are an advantage, depending on the company's customer base.<br><br>Key Skills Competencies<br><br>Communication: Clearly and professionally communicate information to customers and colleagues through written and verbal channels.<br><br>Empathy: Understand customers' concerns and respond with patience, understanding, and genuine willingness to help.<br><br>Problem Solving: Analyze customer issues, identify practical solutions, and know when to escalate matters.<br><br>Patience Professionalism: Remain calm, respectful, and solution-oriented, particularly when dealing with frustrated customers.<br><br>Attention to Detail: Accurately record customer information, follow procedures, and avoid errors when processing requests.<br><br>Time Management: Efficiently prioritize multiple customer requests while meeting response and resolution targets.<br><br>Adaptability: Quickly learn new products, systems, policies, and processes as the business evolves.<br><br>Teamwork: Work effectively with remote colleagues and other departments to deliver consistent customer experiences.<br><br>Accountability: Take ownership of customer issues and follow through until they are resolved or appropriately transferred.<br><br>Technology Skills: Comfortably navigate multiple software applications and digital communication tools while assisting customers.<br><br>Performance Expectations<br><br>Success in this position may be measured using a combination of customer service and operational performance indicators, including:<br><br>Customer satisfaction (CSAT) First-contact resolution rate Average response time Average handling time, where applicable Ticket resolution time Quality assurance scores Customer retention or loyalty indicators Accuracy of customer records and transactions Attendance and schedule adherence Individual productivity and service-level performance<br><br>Working Environment<br><br>This is a fully remote position. The successful candidate should be comfortable working independently while remaining an active and engaged member of a distributed team.<br><br>The role may involve extended periods of computer use and frequent communication with customers through telephone, email, chat, or video-based systems. Depending on business requirements, employees may occasionally be required to work evenings, weekends, holidays, or rotating shifts.<br><br>What We Offer<br><br>Depending On The Company's Benefits Structure, Employees May Receive<br><br>Competitive salary or hourly compensation Flexible or remote work arrangements Paid training and onboarding Career development and advancement opportunities Performance incentives or bonuses Paid time off Health, dental, and/or vision benefits Retirement or pension benefits Employee assistance programs Professional development and training opportunities Supportive and collaborative remote-work culture<br><br>Ideal Candidate<br><br>The ideal candidate is someone who genuinely enjoys helping others and takes pride in providing excellent customer experiences. You are dependable, patient, organized, and comfortable handling a variety of customer situations.<br><br>You don't necessarily need to know everything on your first day. What matters most is your willingness to learn, your ability to communicate clearly, your commitment to solving problems, and your ability to treat every customer with respect.<br><br>You should be comfortable asking questions, taking ownership of your responsibilities, learning from feedback, and working independently while staying connected with a remote team.<br><br>Equal Opportunity Statement<br><br>We are committed to creating an inclusive and respectful workplace. We welcome qualified applicants from diverse backgrounds and make employment decisions based on qualifications, skills, experience, and business needs, without discrimination or harassment.