وظائف كول سنتر في السعودية

Job Summary The Contact Center Quality Sr. Specialist is responsible for ensuring and improving the quality of customer interactions across contact center operations. The role oversees quality monitoring, performance analysis, coaching, compliance, and continuous improvement initiatives, while supporting the effective performance and development of the Quality team.<br>Key Responsibilities Monitor and evaluate customer interactions against established quality standards and scorecards. Ensure compliance with company policies, procedures, quality standards, and client requirements. Identify performance gaps and recurring quality issues through monitoring and data analysis. Provide feedback, coaching, and recommendations to improve agent performance. Prepare and analyze quality reports, KPIs, and performance trends. Conduct calibration sessions to ensure consistency and accuracy in quality evaluations. Collaborate with Operations and Training teams to address quality and performance gaps. Conduct root cause analysis and support corrective and continuous improvement initiatives. Monitor quality performance and recommend actions to achieve quality targets. Support the development and improvement of quality standards, processes, and evaluation criteria. Guide and support Quality Specialists, ensuring effective execution of quality activities. Support workload distribution, team performance monitoring, and quality-related initiatives when required.<br>Qualifications Bachelor’s degree in business administration, Quality Management, Customer Experience, or a related field.3–6 years of relevant experience in Contact Center Quality, Quality Assurance, or a related field. Experience in call monitoring, quality evaluation, coaching, performance analysis, and quality reporting. Experience in leading or guiding Quality teams is preferred. Strong knowledge of Contact Center operations, quality standards, and KPIs. Experience with Contact Center platforms, CRM systems, or quality management tools is preferred. Good proficiency in Microsoft Excel and reporting. Fluency in Arabic and English.<br>Skills Contact Center Quality Assurance Quality Monitoring & Evaluation Quality Scorecards Contact Center KPIsQuality Reporting & Analysis Root Cause Analysis Coaching & Feedback Calibration Continuous Improvement Performance Management Team Leadership Microsoft Excel Analytical Thinking Problem Solving Communication & Interpersonal Skills

Job Title: Network Operations Center (NOC) Engineer – L2/L3 (Freelance Contract) Company: Throne Solutions Location: Riyadh, Saudi Arabia Employment Type: Freelance Contract Experience Required: 5–8 Years<br><br>About Throne Solutions Throne Solutions is looking for a highly skilled and proactive Network Operations Center (NOC) Engineer – L2/L3 to join our team on a freelance contract basis in Riyadh, Saudi Arabia. The ideal candidate will be responsible for maintaining the availability, performance, and reliability of enterprise network infrastructure by providing advanced technical support, resolving complex network issues, and ensuring compliance with service level agreements (SLAs). This role is best suited for professionals with extensive experience in Cisco enterprise networking and Network Operations Center environments.<br><br>Key Responsibilities Monitor and manage enterprise network infrastructure using Network Monitoring Systems (NMS) to ensure maximum uptime and service availability. Perform advanced Level 2 and Level 3 troubleshooting for LAN, WAN, WLAN, VPN, Internet, and Data Center networking environments. Diagnose and resolve routing, switching, MPLS, and WAN connectivity issues within defined SLA targets. Handle escalated incidents from Level 1 support engineers and perform detailed Root Cause Analysis (RCA) for recurring network issues. Configure, maintain, and support Cisco routers, switches, firewalls, VPN gateways, and wireless infrastructure. Execute approved network change requests, firmware upgrades, security patching, and preventive maintenance activities. Monitor network performance, bandwidth utilization, latency, and device health while recommending optimization and capacity improvements. Collaborate with Internet Service Providers (ISPs), hardware vendors, and internal technical teams to resolve infrastructure-related issues. Support network performance tuning, infrastructure upgrades, and continuous service improvement initiatives. Maintain accurate technical documentation, network topology diagrams, asset inventory, configuration backups, operational procedures, and incident reports. Participate in planned maintenance activities with minimal impact on business operations. Follow ITIL best practices for Incident, Problem, Change, and Configuration Management. Provide technical mentoring and guidance to junior NOC engineers when required. Participate in a 24×7 shift rotation and provide on-call support for critical production incidents.<br><br>Required Qualifications Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a related discipline.5–8 years of hands-on experience in a Network Operations Center (NOC) or Enterprise Network Support environment. Proven experience supporting medium to large-scale Cisco enterprise network infrastructure. Must be authorized to work in Saudi Arabia.<br><br>Required Technical Skills Networking Technologies Cisco Routing & Switching LAN, WAN, WLANMPLSSD-WANVPN (Site-to-Site & Remote Access) TCP/IPVLANsSpanning Tree Protocol (STP) Ether Channel HSRP / VRRPNATAccess Control Lists (ACLs) Quality of Service (QoS) Routing Protocols OSPFBGPEIGRPCisco Technologies Cisco Catalyst Switches Cisco Nexus Switches Cisco ISR & ASR Routers Cisco Wireless LAN Controllers (WLC) Cisco ASA & Firepower Firewalls Monitoring & Management Tools Solar Winds PRTGCisco Prime Manage Engine OpManager Nagios Zabbix Additional Tools Wireshark SNMPSyslog Net Flow Service Now Jira BMC Remedy Preferred Certifications(Must Have one from these) CCNP Enterprise (Preferred) CCNAITIL Foundation Certification Cisco SD-WAN Certification (Preferred) Cisco Cyber Ops Certification (Preferred) Required Competencies Strong analytical and troubleshooting skills. Excellent understanding of enterprise network architecture and operations. Ability to manage multiple high-priority incidents in a fast-paced environment. Strong documentation, reporting, and communication skills. Ability to work independently as well as collaboratively within cross-functional teams. Customer-focused approach with a commitment to service excellence. Willingness to work in a 24×7 shift-based support environment. Strong organizational and time management skills. Mandatory Requirements Bachelor's Degree in a relevant technical discipline. Authorized to work in Saudi Arabia. Availability to work onsite in Riyadh. Experience supporting enterprise Cisco networking environments. Ability to participate in shift rotations and on-call support.

Join My Clinic the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.<br>1. Job Summary:The My Care Coordinator is responsible for delivering end-to-end support to registered patients across all stages of their care journey. This includes patient enrollment support, appointment and service coordination, follow-ups, inquiries, and ongoing communication through multiple contact channels. The role serves as a primary point of contact for patients, ensuring seamless coordination, timely follow-up, and a consistently positive experience aligned with My Care service standards. The position requires strong communication skills, professionalism, empathy, and a patient-first mindset.<br>2. Primary Responsibilities:- Patient Support & Care Coordination:Serve as the primary point of contact for registered patients across all communication channels (inbound and outbound calls, system-generated follow-ups, and approved digital platforms). Support patients throughout their care journey, including enrollment assistance, appointment scheduling, service booking, follow-ups, and general inquiries. Proactively follow up with patients to confirm appointments, services, test readiness, or post-service needs as per care protocols.- Appointment & Service Management:Accurately schedule, reschedule, and cancel appointments and services in accordance with clinic policies, medical guidelines, and availability. Coordinate multiple services when required to ensure continuity and convenience for the patient.dentify potential gaps in care or missed appointments and take appropriate action to re-engage patients.- Documentation & Systems:Document all patient interactions, requests, outcomes, and notes accurately in the designated systems and working tools. Ensure all data entry complies with documentation standards, data accuracy, and confidentiality requirements.- Quality, Experience & Compliance:Deliver a compassionate, respectful, and professional patient experience that promotes trust, satisfaction, and loyalty. Handle patient concerns or complaints in line with approved escalation procedures and service recovery guidelines. Adhere to My Care service standards, call handling guidelines, and quality benchmarks. Maintain full compliance with patient confidentiality, data privacy, and organizational policies at all times.- Performance & Collaboration:Meet or exceed defined performance indicators related to patient engagement, service coordination, quality scores, and satisfaction metrics. Collaborate effectively with clinical teams, operations, and support functions to resolve patient needs efficiently. Support continuous improvement initiatives aimed at enhancing patient experience and care coordination processes.- Additional Responsibilities:Perform additional tasks within the scope of the role based on operational requirements. Be flexible to support different units, teams, or workflows within the center as business needs evolve.<br>3. Education / Professional Qualifications:High school diploma required (Diploma or Bachelor’s degree preferred). Previous experience in a contact center, patient services, healthcare coordination, or customer service role is preferred.<br>4. Experts & Skills:Excellent verbal communication and interpersonal skills. Fluency in spoken and written Arabic is required; English proficiency is preferred. Comfortable using computer systems, patient management platforms, and appointment scheduling tools. Strong patient-centric mindset with high empathy and emotional intelligence. Ability to manage multiple tasks effectively in a fast-paced environment. High attention to detail, accuracy, and organizational skills. Strong time management and ability to work under pressure. Professional demeanor with a strong commitment to service quality

ENGIE SOLUTIONS MIDDLE EASTENGIE Solutions is part of the ENGIE Group, a global reference in low-carbon energy and services, with more than 96,000 employees. At ENGIE Solutions, we believe in providing solutions, not just services. We bring to the table integrated, tailor-made, financed, technology-enabled, and data-driven facility management solutions that improve energy and asset performance for cities, communities, industries, and properties. The company is committed to investing in countries through empowering the local workforce, implementing smart technology solutions and know-how, and delivering financed and guaranteed energy-efficient projects for our customers.<br>All interested applicants can email their CVs to careers.escl@dhowsolutions.com with a subject line of “Data Center Medium Voltage Technician” mentioning their availability.<br>Industry: Facilities Management Job Title: Data Center Medium Voltage Technician Position Reports to: Data Center Electrical Engineer Location: Dammam, Saudi Arabia<br>SUMMARY: Data Center Medium Voltage (MV) Technician operates, maintains, and repairs critical electrical distribution systems (11 k V to 33 k V) to guarantee 100% uptime. Responsibilities include maintaining switchgear, transformers, and generators, executing strict Lockout/Tagout (LOTO) protocols, and tracking performance via CAFM.<br>PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:Monitor, operate, and troubleshoot MV switchgear, ring main units (RMUs), circuit breakers, and protection relays. Perform routine maintenance on transformers, generators, and distribution cabling to prevent critical facility outages. Conduct specialized electrical testing such as insulation resistance, Hi-Pot, contact resistance, and relay calibration tests. Strictly adhere to electrical safety standards, Lockout/Tagout (LOTO) procedures. Respond immediately to emergency power issues, alarms, or abnormal conditions within the data center's critical power chain. Log all maintenance hours, observations, and parts usage into the CAFM. Responsible for performing daily performance monitoring of electrical equipment during walk rounds. Responsible for following SOPs and EOPs during preventive and corrective maintenance.<br>EDUCATION / CERTIFICATION / KNOWLEDGE:Diploma in Electrical Engineering Deep understanding of critical power infrastructures, including UPS systems, standby generators, and ATS (Automatic Transfer Switches). Familiarity with electrical diagnostic testing, fault analysis, and troubleshooting procedures Very familiar with Health & Safety guidelines and procedures, especially for operating energized or mechanical equipment.<br>EXPERIENCE:5+ years of experience working with industrial or commercial medium/high voltage systems. Experience in preventive and corrective maintenance of MV equipment.<br>SKILLS/ABILITIES:Ability to read and interpret complex electrical schematics, one-line diagrams, and protection schemes. Strong analytical, troubleshooting, and problem-solving skills Good communication and teamwork abilities Ability to work a rotational on-call shift. Ability to work under pressure, adaptable. Ability to diagnose root cause of equipment failures.

Job Summary<br><br>We are seeking a professional, polished, and guest-focused Call Centre & Reservations Representative to join the team at The Groves in Riyadh.<br><br>As one of the first points of contact for our guests, you will play an important role in creating a seamless and positive guest experience. You will manage incoming calls and enquiries, assist guests with restaurant reservations, provide information about our dining, entertainment and retail offerings, and ensure every interaction reflects the high standards of The Groves.<br><br>This is a seasonal position for approximately 6-7 months, ideal for someone who enjoys working in a fast-paced, premium hospitality and entertainment environment and has a genuine passion for delivering exceptional guest service.<br><br>Answer incoming calls promptly, professionally, and with a warm and welcoming approach Handle restaurant reservations, booking enquiries, amendments, cancellations, and general guest requests accurately Provide guests with clear and up-to-date information about restaurants, menus, events, entertainment, operating hours, promotions, facilities, and experiences Assist guests in selecting suitable restaurants or experiences based on their requirements and preferences Manage high volumes of enquiries during peak periods while maintaining a calm, professional, and friendly manner Confirm booking details and ensure all guest information is accurately recorded in the relevant reservation or CRM system Respond to guest questions and concerns, taking ownership of enquiries through to resolution wherever possible Handle complaints professionally and sensitively, escalating matters to the appropriate department or supervisor when required Coordinate with restaurants, guest relations, operations, and other departments to ensure guest requests are followed through Maintain accurate records of guest interactions, bookings, requests, and follow-ups Proactively communicate any changes to reservations, operating hours, events, or guest arrangements Ensure all guest interactions are handled in line with service standards and brand experience Protect guest information and maintain confidentiality at all times Identify opportunities to enhance the guest experience through personalised service and thoughtful recommendations Support the wider Guest Experience team during busy periods and major events as required<br><br>Requirements<br><br>2 years experience in a call center, hospitality, or customer service role Business level proficiency in both Arabic and English (spoken and written) Prior experience in a call centre, hospitality, or customer service role is required Willing to work shifts on rotation one of them ending at midnight. Naturally warm, professional, and service-oriented Ability to remain calm and professional under pressure Familiarity with F&B, hospitality, or entertainment industries is an advantage<br><br>Most importantly, we are looking for someone who understands that every call is an opportunity to create a great first impression. You should be guest-obsessed, solutions-focused, and confident representing a premium hospitality destination.<br><br>This role is not simply about answering calls — it is about connecting guests with the experiences and ensuring their journey begins with exceptional service.<br><br>About The Group:<br><br>SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br><br>At SIHAMCO, we don't just lead Saudi Arabia's hospitality and entertainment evolution—we create it from the ground up. Since 2008, we've been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br><br>Crafting a Homegrown Legacy<br><br>All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation. We don't import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br><br>Our Signature Brands<br><br>Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience. Our signature ventures: The Groves, Zodia C Cuisine, Little Krazy, Luca Land, Luca Park, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br><br>Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br><br>We Are Only Getting Started!<br><br>Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br><br>People First<br><br>Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.<br><br>Benefits<br><br>At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth. Our benefits include:<br><br>Competitive salary packages - aligned with market standards and experience Career development & Internal promotions - grow with us across departments and seasons Creative & collaborative work culture - built on passion, innovation, and attention to detail Exposure to high-end hospitality & entertainment concepts - gain experience in premium F&B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity - join a team of passionate professionals from around the world<br><br>Join us and be part of a company that's redefining hospitality in Saudi Arabia and beyond.

ENGIE SOLUTIONS MIDDLE EASTENGIE Solutions is part of the ENGIE Group, a global reference in low-carbon energy and services, with more than 96,000 employees. At ENGIE Solutions, we believe in providing solutions, not just services. We bring to the table integrated, tailor-made, financed, technology-enabled, and data-driven facility management solutions that improve energy and asset performance for cities, communities, industries, and properties. The company is committed to investing in countries through empowering the local workforce, implementing smart technology solutions and know-how, and delivering financed and guaranteed energy-efficient projects for our customers.<br>All interested applicants can also email their CVs to careers.escl@dhowsolutions.com with a subject line of “Data Center Mechanical Engineer” mentioning their availability.<br>Industry: Facilities Management Job Title: Data Center Mechanical Engineer Position Reports to: Data Center Facility Manager Location: Dammam, Saudi Arabia<br>SUMMARY: The Mechanical Engineer performs daily on-going monitoring (BMS) and planned maintenance activities to all electrical and mechanical infrastructure equipment that make up the data center environment. Oversee that WOs generated from CAFM are performed on time.<br>PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:Responsible for adhering to and implementing all facility guidelines and procedures related to his/her work. Responsible for developing all MoPs for all (minor) preventive maintenance activities according to vendors/OEM Operation Manuals. Responsible for following SOPs and EOPs during preventive and corrective maintenance. Responsible for executing and filling Work Orders, verifying minor maintenance tasks performed by on site Technicians, and witnessing major maintenance tasks performed by Vendors. Responsible for verifying isolation, shut down, start-up, emergency shut-down and restoration procedures of all data center facility infrastructure equipment whenever needed. Responsible for performing daily walk rounds, monitoring Building Management System (BMS), and for clearing all critical and minor alarms on both equipment control panel and BMS workstation. Responsible for conducting periodic testing on Engine Generators without load, and without utility. Responsible for switching and managing rotating equipment and maintaining redundancy. Responsible for responding to unplanned events and emergency scenarios, and for sustaining data center operations. Responsible for escalating emergency failures and alarms to Facility Maintenance Supervisor and Vendors. Responsible for maintaining tools calibrated and in good condition. Responsible for managing spare parts and consumables inventories on site and keeping them up-to-date. Report any required changes to the executed procedures in the Work Order once completed. Advise on any enhancement to be made to the current SOPs, EOPs, and MoPs through formal change request. Responsible for executing any required change to the facility (set point, redundancy rotation, labelling….).<br>EDUCATION / CERTIFICATION / KNOWLEDGE:Bachelor degree in Mechanical Engineering. A very good understanding of electrical and mechanical systems in use in the data center including transformers, generators, switchgears, UPS, PDU, chillers, Computer Room Air Handlers (CRAH), FCUs, chilled water pumps, fuel system, etc. Knowledge of engineering design calculations, principles, codes and standards for both mechanical and electrical disciplines. Very familiar with Health & Safety guidelines and procedures, especially for operating electrical or energized equipment. Demonstrate proficiency in the Microsoft Office environment including Word, Excel, Power Point and Outlook.<br>EXPERIENCE:Requires minimum 5 years of relevant work experience in Data Center. Have experience in MEP equipment specifications, performance requirements, operating conditions, redlines, and site configurations, as well as startup/shutdown, LOTO and isolation. Have experience in BMS monitoring and alarm management.<br>SKILLS/ABILITIES:Ability to address any issues or incidents that arise in the data center, day or night. Ability to respond to emergency scenarios and to report problem accurately to Vendors and Facility Maintenance Supervisor. Ability to diagnose root cause of equipment failures. Adaptable, ability to handle multiple tasks at the same time. Ability to provide direction to electrical and mechanical Technicians. Ability to work a rotational on-call shift. Ability to work under pressure, adaptable, ability to multi-task. Strong verbal and written communication skills.

ENGIE SOLUTIONS MIDDLE EASTENGIE Solutions is part of the ENGIE Group, a global reference in low-carbon energy and services, with more than 96,000 employees. At ENGIE Solutions, we believe in providing solutions, not just services. We bring to the table integrated, tailor-made, financed, technology-enabled, and data-driven facility management solutions that improve energy and asset performance for cities, communities, industries, and properties. The company is committed to investing in countries through empowering the local workforce, implementing smart technology solutions and know-how, and delivering financed and guaranteed energy-efficient projects for our customers.<br>All interested applicants can email their CVs to careers.escl@dhowsolutions.com with a subject line of “Data Center Mechanical Engineer” mentioning their availability.<br>Industry: Facilities Management Job Title: Data Center Mechanical Engineer Position Reports to: Data Center Facility Manager Location: Dammam, Saudi Arabia<br>SUMMARY: The Mechanical Engineer performs daily on-going monitoring (BMS) and planned maintenance activities to all electrical and mechanical infrastructure equipment that make up the data center environment. Oversee that WOs generated from CAFM are performed on time.<br>PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:Responsible for adhering to and implementing all facility guidelines and procedures related to his/her work. Responsible for developing all MoPs for all (minor) preventive maintenance activities according to vendors/OEM Operation Manuals. Responsible for following SOPs and EOPs during preventive and corrective maintenance. Responsible for executing and filling Work Orders, verifying minor maintenance tasks performed by on site Technicians, and witnessing major maintenance tasks performed by Vendors. Responsible for verifying isolation, shut down, start-up, emergency shut-down and restoration procedures of all data center facility infrastructure equipment whenever needed. Responsible for performing daily walk rounds, monitoring Building Management System (BMS), and for clearing all critical and minor alarms on both equipment control panel and BMS workstation. Responsible for conducting periodic testing on Engine Generators without load, and without utility. Responsible for switching and managing rotating equipment and maintaining redundancy. Responsible for responding to unplanned events and emergency scenarios, and for sustaining data center operations. Responsible for escalating emergency failures and alarms to Facility Maintenance Supervisor and Vendors. Responsible for maintaining tools calibrated and in good condition. Responsible for managing spare parts and consumables inventories on site and keeping them up-to-date. Report any required changes to the executed procedures in the Work Order once completed. Advise on any enhancement to be made to the current SOPs, EOPs, and MoPs through formal change request. Responsible for executing any required change to the facility (set point, redundancy rotation, labelling….).<br>EDUCATION / CERTIFICATION / KNOWLEDGE:Bachelor degree in Mechanical Engineering. A very good understanding of electrical and mechanical systems in use in the data center including transformers, generators, switchgears, UPS, PDU, chillers, Computer Room Air Handlers (CRAH), FCUs, chilled water pumps, fuel system, etc. Knowledge of engineering design calculations, principles, codes and standards for both mechanical and electrical disciplines. Very familiar with Health & Safety guidelines and procedures, especially for operating electrical or energized equipment. Demonstrate proficiency in the Microsoft Office environment including Word, Excel, Power Point and Outlook.<br>EXPERIENCE:Requires minimum 5 years of relevant work experience in Data Center. Have experience in MEP equipment specifications, performance requirements, operating conditions, redlines, and site configurations, as well as startup/shutdown, LOTO and isolation. Have experience in BMS monitoring and alarm management.<br>SKILLS/ABILITIES:Ability to address any issues or incidents that arise in the data center, day or night. Ability to respond to emergency scenarios and to report problem accurately to Vendors and Facility Maintenance Supervisor. Ability to diagnose root cause of equipment failures. Adaptable, ability to handle multiple tasks at the same time. Ability to provide direction to electrical and mechanical Technicians. Ability to work a rotational on-call shift. Ability to work under pressure, adaptable, ability to multi-task. Strong verbal and written communication skills.

ENGIE SOLUTIONS MIDDLE EASTENGIE Solutions is part of the ENGIE Group, a global reference in low-carbon energy and services, with more than 96,000 employees. At ENGIE Solutions, we believe in providing solutions, not just services. We bring to the table integrated, tailor-made, financed, technology-enabled, and data-driven facility management solutions that improve energy and asset performance for cities, communities, industries, and properties. The company is committed to investing in countries through empowering the local workforce, implementing smart technology solutions and know-how, and delivering financed and guaranteed energy-efficient projects for our customers.<br>All interested applicants can email their CVs to careers.escl@dhowsolutions.com with a subject line of “Data Center Electrical Engineer” mentioning their availability.<br>Industry: Facilities Management Job Title: Data Center Electrical Engineer Position Reports to: Data Center Facility Manager Location: Dammam, Saudi Arabia<br>SUMMARY: The Electrical Engineer performs daily on-going monitoring (BMS) and planned maintenance activities to all electrical and mechanical infrastructure equipment that make up the data center environment. Oversee that WOs generated from CAFM are performed on time.<br>PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:Responsible for adhering to and implementing all facility guidelines and procedures related to his/her work. Responsible for developing all MoPs for all (minor) preventive maintenance activities according to vendors/OEM Operation Manuals. Responsible for following SOPs and EOPs during preventive and corrective maintenance. Responsible for executing and filling Work Orders, verifying minor maintenance tasks performed by on site Technicians, and witnessing major maintenance tasks performed by Vendors. Responsible for verifying isolation, shut down, start-up, emergency shut-down and restoration procedures of all data center facility infrastructure equipment whenever needed. Responsible for performing daily walk rounds, monitoring Building Management System (BMS), and for clearing all critical and minor alarms on both equipment control panel and BMS workstation. Responsible for conducting periodic testing on Engine Generators without load, and without utility. Responsible for switching and managing rotating equipment and maintaining redundancy. Responsible for responding to unplanned events and emergency scenarios, and for sustaining data center operations. Responsible for escalating emergency failures and alarms to Facility Maintenance Supervisor and Vendors. Responsible for maintaining tools calibrated and in good condition. Responsible for managing spare parts and consumables inventories on site and keeping them up-to-date. Report any required changes to the executed procedures in the Work Order once completed. Advise on any enhancement to be made to the current SOPs, EOPs, and MoPs through formal change request. Responsible for executing any required change to the facility (set point, redundancy rotation, labelling….).<br>EDUCATION / CERTIFICATION / KNOWLEDGE:Bachelor degree in Electrical Engineering. A very good understanding of electrical and mechanical systems in use in the data center including transformers, generators, switchgears, UPS, PDU, chillers, Computer Room Air Handlers (CRAH), FCUs, chilled water pumps, fuel system, etc. Knowledge of engineering design calculations, principles, codes and standards for both mechanical and electrical disciplines. Very familiar with Health & Safety guidelines and procedures, especially for operating electrical or energized equipment. Demonstrate proficiency in the Microsoft Office environment including Word, Excel, Power Point and Outlook.<br>EXPERIENCE:Requires minimum 5 years of relevant work experience in Data Center. Have experience in MEP equipment specifications, performance requirements, operating conditions, redlines, and site configurations, as well as startup/shutdown, LOTO and isolation. Have experience in BMS monitoring and alarm management.<br>SKILLS/ABILITIES:Ability to address any issues or incidents that arise in the data center, day or night. Ability to respond to emergency scenarios and to report problem accurately to Vendors and Facility Maintenance Supervisor. Ability to diagnose root cause of equipment failures. Adaptable, ability to handle multiple tasks at the same time. Ability to provide direction to electrical and mechanical Technicians. Ability to work a rotational on-call shift. Ability to work under pressure, adaptable, ability to multi-task. Strong verbal and written communication skills.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>.</p><br>Job Purpose <br><p>To deliver high-quality customer service by managing inbound and outbound calls, accurately processing service requests and complaints, and ensuring timely follow-up and resolution in accordance with company standards and customer satisfaction goals.</p><br> <br><br>Key Accountability Areas <br><p>Toll-Free Call Reception and Customer Needs Identification</p><br> <ul> <li>Receive and handle all incoming calls through the toll-free number promptly and professionally</li> <li>Actively listen to customers to accurately identify their needs and provide appropriate solutions or guidance</li> </ul> <p>Ticket Creation and Data Entry</p><br> <ul> <li>Create detailed service tickets in the Cloud for Customers (C4C) system for various requests including spare parts, maintenance, inquiries, complaints, service needs, and warranty documentation</li> <li>Ensure accurate and complete data entry for all customer interactions and requests</li> </ul> <p>Ticket Assignment and Follow-Up</p><br> <ul> <li>Assign tickets to the relevant internal departments or personnel based on the nature of the request</li> <li>Monitor and follow up on open tickets to ensure timely resolution and closure in line with service level agreements</li> <li>Maintain clear and proactive communication with customers throughout the process</li> </ul> <p>Voice Message and Call Management</p><br> <ul> <li>Handle recorded voice messages by retrieving caller details, initiating contact, and logging new tickets as needed</li> <li>Transfer calls from the Unified Number to the appropriate departments or extensions and respond to customer queries with accurate and up-to-date information</li> </ul> <p>Customer Interaction and Campaign Execution</p><br> <ul> <li>Demonstrate professional behavior and communication skills during all customer interactions</li> <li>Conduct outbound calling campaigns for follow-ups, surveys, or promotional activities as required</li> </ul> <p>Performance and Development</p><br> <ul> <li>Participate in ongoing training sessions, workshops, and seminars to enhance product knowledge and service skills</li> <li>Consistently meet or exceed assigned individual and team performance targets in both quality and quantity metrics</li> </ul> <br><br>Role Accountability <br><p>HR Proficiency:</p><br> <ul> <li>Ability to obtain updated soft and technical skills related to the job</li> </ul> <p>Delivery:</p><br> <ul> <li>Perform the planned activities to meet the operational and development targets as per delivery schedules.</li> <li>Utilize resources effectively to achieve objectives within efficient cost and time.</li> <li>Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</li> </ul> <p>Problem-Solving:</p><br> <ul> <li>Solve any related problems arise and escalate any complex operational issues.</li> </ul> <p>Quality:</p><br> <ul> <li>Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.</li> </ul> <p>Business Process Improvements:</p><br> <ul> <li>Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.</li> </ul> <p>Compliance:</p><br> <ul> <li>Comply to related policy and procedures and work instructions.</li> </ul> <p>Health, Safety, and Environment:</p><br> <ul> <li>Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</li> </ul> <br><br>Academic Qualification <br>Diploma Degree in Any relevant field<br><br><br>Work Experience <br>Fresher - 0-2 years<br><br><br>Technical / Functional Competencies <br>Customer Data Management<br>Customer Focus<br>Customer Relationship Management<br>Customer Satisfaction Measurement<br>Customer Satisfaction Surveys<br>Customer Service<br>Customer Service Orientation<br>Customer Service Programs<br>Performance Indicators<br>Process Improvement<br>Quality Control<br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>يشرف مُخطط مركز البيانات على الأنشطة التي تُنفَّذها فرق المناوبات على مدار 24x7 لمراكز البيانات، كما يتحمل مسؤولية التأكد من توفر كافٍ من الموظفين لكل مناوبة عمليات. كما يجب عليه إجراء تخطيط السعة، للتأكد من أن النُدِشات الجديدة تلبي متطلبات السعة. وهو مسؤول عن التأكد من أن الترصيف والأنشطة المرتبطة، بما في ذلك أي تغييرات، متوافقة مع معايير مركز البيانات وعمليات التغيير. سيكون موقع العمل في ثول، المملكة العربية السعودية.</p><p>نطاق العمل</p><ul><li>تخطيط السعة لاستضافة مركز البيانات.</li><li>إعداد مخططات الترصيف وتعيينها للمناوبات ذات الصلة.</li><li>الإشراف على الترصيف والأنشطة ذات الصلة التي يقوم بها فريق تشغيل مركز البيانات.</li><li>إدارة جدول المناوبات لعمليات مركز البيانات.</li><li>التواصل مع فريق OSP/ISP لمتطلبات الاتصال بين المباني.</li><li>التخطيط وتوصية متطلبات تشغيل مركز البيانات.</li><li>إدارة الموردين</li><li>إدارة سجل أصول مركز البيانات</li><li>الإشراف على فحص وإصلاح جميع خوادم Windows/Linux عبر مركز البيانات عند حدوث عطل في الأجهزة من خلال مساعدة مالكي/داعمي النظام في استكشاف المشاكل وإرسال الأجهزة المناسبة بالتنسيق مع المورد.</li><li>المراقبة الاستباقية وتسجيل أمان المرفق، وتكييف الهواء HVAC، وكشف الحريق وأنظمة الإطفاء، والحرارة والرطوبة وأنظمة الطاقة الحرجة.</li><li>ضمان أمان مركز البيانات في جميع الأوقات.</li><li>ضمان تسجيل جميع الزوار وتوصيلهم أثناء وجودهم في مراكز البيانات.</li><li>أداء مهام تشغيلية متنوعة أخرى وفقاً لإجراءات التشغيل القياسية المعتمدة من قبل قائد مركز البيانات</li><li>الامتثال لمعايير TIA 942 لكابلات النحاس والألياف عبر جميع مراكز البيانات</li><li>التواصل مع الموردين مثل HP وDell وSUN وSupermicro بشأن تنفيذ الأجهزة/الأنظمة.</li><li>الاستعداد للعمل بنوبات مرنة بما في ذلك الليالي وعطلات نهاية الأسبوع، والمشاركة في دوران المناوبات عند الحاجة.</li><li>يشارك ويؤدي أي مهام أخرى تُكلف بها الإدارة العليا عند الطلب.</li></ul><p><strong>الملف المرغوب فيه للخ candidato</strong></p><p>يتطلب درجة البكالوريوس أو دبلوم في هندسة علوم الحاسوب أو تكنولوجيا المعلومات أو الهندسة الكهربائية/الإلكترونية أو الهندسة الميكانيكية. الحد الأدنى 5 سنوات من الخبرة في تكنولوجيا المعلومات مع خبرة لا تقل عن 3 سنوات في مراكز البيانات. خبرة بنية APC مطلوبة. يجب أن يكون قادرًا على تنسيق أنشطة اليوم-to-day والصيانة الوقائية مع فريق المنشأة وموظفي تكنولوجيا المعلومات وفقًا لتعليمات قائد مركز البيانات. يجب أن يكون لديه خبرة جيدة مع دوائر الاتصالات وكابلات الإيثرنت (كابلات النحاس المهيكلة وكابلات الألياف البصرية). كفاءة في إعدادات Windows Server وLinux واستكشاف الأخطاء وإصلاحها. كفاءة في MS Office. معرفة أساسية بمكونات كهربائية وميكانيكية مثل UPS التحويل المزدوج عبر الإنترنت، UPS دائري ديناميكي، دوائر الجهد المتوسط/المنخفض، ونظم تكييف الهواء المبرَّدة بالماء المثلج.</p>

<p>نحن نبحث عن ممثل مركز الاتصالات والحجوزات المحترف والمهذب والذي يركز على الضيوف لينضم إلى فريق The Groves في الرياض. كأحد أول نقاط الاتصال لضيوفنا، ستلعب دوراً هاماً في خلق تجربة ضيافة سلسة وإيجابية. ستدير الاتصالات الواردة والاستفسارات، وتساعد الضيوف في حجوزات المطاعم، وتقدم معلومات حول عروضنا من الطعام والترفيه والتجزئة، وتضمن أن تعكس كل تفاعل معايير The Groves العالية. هذا منصب موسمي لمدة حوالي 6-7 أشهر، مناسب لشخص يستمتع بالعمل في بيئة ضيافة وترفيه سريعة الإيقاع وذات جودة عالية ولديه شغف حقيقي بتقديم خدمة ضيوف مميزة.</p><p>الإجابة على الاتصالات الواردة بسرعة وباحتراف، وبطريقة دافئة ومرحِّبة. التعامل مع حجوزات المطاعم، الاستفسارات عن الحجز، التعديلات، الإلغاءات، والطلبات العامة للضيوف بدقة. تزويد الضيوف بمعلومات واضحة ومحدثة عن المطاعم، القوائم، الفعاليات، الترفيه، ساعات العمل، العروض الترويجية، المرافق، والتجارب. مساعدة الضيوف في اختيار المطاعم أو التجارب المناسبة بناءً على متطلباتهم وتفضيلاتهم. إدارة أعداد كبيرة من الاستفسارات خلال فترات الذروة مع الحفاظ على هدوء ومهنية وودٍ. تأكيد تفاصيل الحجز وضمان تسجيل جميع معلومات الضيف بدقة في نظام الحجوزات المعني أو CRM. الرد على أسئلة وضيوفهم ومخاوفهم، وتحمل مسؤولية الاستفسارات حتى حلها قدر الإمكان. معالجة الشكاوى بمهنية وحساسية، ورفع الأمور للجهة المختصة أو المشرف عند الحاجة. التنسيق مع المطاعم، علاقات الضيوف، العمليات، وأقسام أخرى لضمان تنفيذ طلبات الضيوف. الحفاظ على سجلات دقيقة لتفاعلات الضيوف والحجوزات والطلبات والمتابعات. التواصل بشكل استباقي مع أي تغييرات في الحجوزات، ساعات العمل، الأحداث، أو ترتيبات الضيوف. التأكد من أن جميع التداخلات مع الضيوف تتم وفق معايير الخدمة وتجربة العلامة التجارية. حماية معلومات الضيوف والحفاظ على الخصوصية في جميع الأوقات. تحديد فرص تحسين تجربة الضيوف من خلال الخدمة الشخصية والتوصيات المدروسة. دعم فريق تجربة الضيوف الأوسع خلال فترات الضغط والأحداث الكبرى عند الحاجة.</p><p><strong>الملف المرغوب فيه من المرشح</strong></p><p>خبرة سنتين في مركز اتصال، الضيافة، أو دور خدمة العملاء. اتقان مستوى عمل ثنائي في العربية والإنجليزية (مطلوب كتابة وتحدثاً). خبرة سابقة في مركز اتصال، ضيافة، أو خدمة عملاء مطلوبة. الرغبة في العمل بنوبات دورية، أحدها ينتهي عند منتصف الليل. ودود بطبعه، محترف، وموجه نحو الخدمة. القدرة على البقاء هادئاً ومهنياً تحت الضغط. الإلمام بقطاعات الأغذية والمشروبات، الضيافة، أو الترفيه ميزة. الأهم أننا نبحث عن شخص يدرك أن كل مكالمة هي فرصة لترك انطباع أول رائع. يجب أن تكون مهووساً بالضيوف، مركّزاً على الحلول، وواثقاً في تمثيل وجهة ضيافة مميزة. هذا الدور ليس مجرد الرد على المكالمات، بل ربط الضيوف بالتجارب وضمان أن تبدأ رحلتهم بخدمة استثنائية.</p>

Job Title: SOC Analyst (L2) Location: Riyadh, Alsahafa District, Saudi Arabia Work Type: On-site<br>Company brief:Circlys is a pioneering fintech company revolutionizing traditional monthly financial committees (ROSCA or Jameya), or as we call them Circles. Our innovative, authorized, and secure solution empowers individuals to achieve their financial goals with ease and peace of mind. With over 2 million users and more than 8 billion SAR in savings, Circlys is a leader in its field. Our success is driven by a passionate and talented team of professionals who are committed to fostering financial well-being in our community. If you're ready to make an impact in a fast-growing fintech environment where security is central to everything we do, Circlys is the place to be.<br>Job Summary:The SOC Analyst plays a critical role as part of Circlys security operations, serving as both the first line of defense and a key contributor to advanced detection and incident response. This role involves continuous monitoring of SIEM and EDR platforms to detect and analyze potential threats, performing triage and investigation of security alerts, and coordinating response activities to mitigate risks. The analyst also contributes to detection engineering and the continuous improvement of SOC processes by optimizing correlation rules, integrating new log sources, and maintaining complete visibility across Circlys digital infrastructure to ensure security readiness and resilience.<br>Key Responsibilities Monitor and analyze security events using SIEM and EDR platforms to detect and respond to potential threats Perform investigation and response activities to ensure timely containment and remediation Develop and optimize detection rules, use cases, and incident response playbooks Collaborate with IT and engineering teams to maintain system security and incident readiness Conduct proactive threat analysis and maintain accurate documentation and reports<br>Requirements Bachelor’s degree in Computer Science, IT, Cybersecurity or related field2 years of SOC or IT security monitoring experience Relevant certifications (e.g., Security+, CySA+, GCIH, CEH) are preferred Strong analytical, technical and communication skills with attention to detail Familiarity with SIEM and EDR platforms Understanding of networking fundamentals, incident handling and detection frameworks

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> <span>الملخص الوظيفي نبحث عن ممثل مركز اتصال وحجوزات مِهَني، مصقول، يترك انطباعاً إيجابياً على الضيوف للانضمام إلى فريق The Groves في الرياض. <br> كأحد نقاط الاتصال الأولى لضيوفنا، ستلعب دوراً هاماً في خلق تجربة ضيف سلسة وإيجابية. <br> ستدير المكالمات والاستفسارات الواردة، وتساعد الضيوف في حجوزات المطاعم، وتوفر معلومات عن عروضنا في الطعام والترفيه والتسوق، وتضمن أن تعكس كل تفاعل المعايير العالية لـ The Groves. <br> هذه وظيفة موسمية لمدة حوالي 6–7 أشهر، مثالية لشخص يستمتع بالعمل في بيئة ضيافة وترفيه سريعة الوتيرة ويمتلك شغفاً حقيقياً بتقديم خدمة ضيوف استثنائية. <br> أجب عن المكالمات الواردة بشكل فوري، وبشكل مهني، وبنهج دافئ ومرحب. <br> إدارة حجوزات المطاعم، والاستفسارات عن الحجز، والتعديلات، والإلغاءات، والطلبات العامة من الضيوف بدقة. <br> تزويد الضيوف بمعلومات واضحة ومحدثة عن المطاعم والقوائم والفعاليات والترفيه وساعات العمل والعروض والمرافق والتجارب. <br> مساعدة الضيوف في اختيار المطاعم أو التجارب المناسبة وفقاً لمتطلباتهم وتفضيلاتهم. <br> إدارة أعداد كبيرة من الاستفسارات خلال فترات الذروة مع الحفاظ على هدوء ومهنية وودّ. <br> تأكيد تفاصيل الحجز والتأكد من تسجيل جميع معلومات الضيف بدقة في نظام الحجز أو CRM المعني. <br> الرد على أسئلة الضيف واهتماماته، وتحمل مسؤولية الاستفسارات حتى الحل قدر الإمكان. <br> التعامل مع الشكاوى بمهنية وبحساسية، وتصعيد الأمور إلى القسم أو المشرف المختص عند الحاجة. <br> التنسيق مع المطاعم، العلاقات مع الضيوف، العمليات، والأقسام الأخرى لضمان متابعة طلبات الضيوف. <br> الحفاظ على سجلات دقيقة لتفاعلات الضيوف، والحجوزات، والطلبات والمتابعات. <br> التواصل بنشاط عن أي تغييرات في الحجوزات، ساعات العمل، الفعاليات، أو ترتيبات الضيوف. <br> التأكد من أن جميع تفاعلات الضيوف تتم بما يتماشى مع معايير الخدمة وتجربة العلامة التجارية. <br> حماية معلومات الضيوف والحفاظ على السرية في جميع الأوقات. <br> تحديد فرص لتعزيز تجربة الضيف من خلال خدمة مخصصة وتوصيات مدروسة. <br> دعم فريق تجربة الضيوف الأوسع خلال فترات الازدحام والأحداث الكبيرة حسب الحاجة. <br> في SIHAMCO، نؤمن بمكافأة فريقنا بأكثر من مجرد وظيفة — نحن نوفر بيئة عمل ملهمة وفرص حقيقية للنمو. <br> تشمل مزايانا: رواتب تنافسية – متوافقة مع المعايير السوقية والخبرة التطوير المهني والتقدم الداخلي – نواصل النمو معنا عبر الأقسام والفصول Kreative & تعاون في ثقافة العمل – مبنية على الشغف والابتكار والاهتمام بالتفاصيل. تعرض مفاهيم الضيافة والترفيه الراقية – اكتسب خبرة في المأكولات والمشروبات والترفيه الفاخر. خبرة في العمل في فعاليات راقية ضمن The Groves، وموسم الرياض. التنوع الثقافي – انضم إلى فريق من المحترفين المتحمسين من جميع أنحاء العالم. انضم إلينا وكن جزءاً من شركة تعيد تعريف الضيافة في المملكة العربية السعودية وخارجها. <br> سنتان من الخبرة في مركز اتصال أو ضيافة أو دور خدمة عملاء. <br> مستوى عملي في كل من العربية والإنجليزية (محادثة وكتابة). <br> يُشترط خبرة سابقة في مركز اتصال أو ضيافة أو خدمة عملاء. <br> الرغبة في العمل بنظام الشفتات بالتناوب، أحدهما ينتهي عند منتصف الليل. <br> دفئ طبيعي، ومهني، وخدمة مركّزة. <br> القدرة على الحفاظ على الهدوء والاحتراف أثناء الضغط. <br> الإلمام بصناعات المأكولات والمشروبات، الضيافة، أو الترفيه يعتبر ميزة. <br> الأكثر أهمية أننا نبحث عن شخص يفهم أن كل مكالمة هي فرصة لترك انطباع أول رائع. <br> يجب أن تكون مهووساً بالضيف، مركّزاً على الحلول، وواثقاً في تمثيل وجهة ضيافة فاخرة. <br> هذا الدور ليس مجرد الرد على المكالمات — بل ربط الضيوف بالتجارب وضمان أن تبدأ رحلتهم بخدمة استثنائية. <br> عن المجموعة: SIHAMCO هي شريك استراتيجي يعمل بفخر تحت الهيئة العامة للترفيه (GEA)، المركز الوطني للفعاليات (NEC)، موسم الرياض وموسم جدة منذ 2019. <br> في SIHAMCO، لا نقود فقط تطور الضيافة والترفيه في السعودية—ننشئه من الأرض. <br> منذ 2008، نحن نصمم ونبني وندير تجارب استثنائية تمزج الأصالة المحلية بمعايير عالمية. <br> كل وجهة ومفهوم نطلقه يعكس التزامنا بسرد القصص الثقافي والتميّز الإبداعي والدقة التشغيلية. <br> صياغة إرث محلي: جميع العلامات تحت SIHAMCO هي مفاهيم سعودية محلية، مطورة داخلياً — من الرؤية الأولية وهوية العلامة إلى خلق المفهوم والتصميم والتنفيذ والتشغيل. <br> لا نستورد الأفكار؛ بنيناها — لنصنع تجارب لا تُنسى من الصفر تتجاوب بعمق مع الجماهير المحلية والدولية. <br> علاماتنا المميزة: كل علامة تحت مظلتنا تعكس بفخر قلب وروح الثقافة السعودية، وفي الوقت نفسه تحصد الشهرة الدولية. <br> مع أكثر من 25 علامة محلية أصلية، لا تضع SIHAMCO معايير فحسب — بل تتجاوزها باستمرار في مجال الترفيه، الضيافة، المأكولات والمشروبات، نمط الحياة، الصحة، الترفيه العائلي والحيوانات الأليفة. <br> مغامراتنا المميزة: The Groves، ZodiaC Cuisine، Little Krazy، LucaLand، LucaPark، The Polar Ice Bar، Milk & Butter Nail Spa، Kooz Karak، Birds of Eden، El Lechazo، Khawaja Yanni، Zama Zulu، Hawanim Groves City، Vida Vera، The Groves Pizzeria و Gem-In-I تبرز ما يعنيه الابتكار محلياً والتألق عالمياً. <br> علامتنا أيضاً مسجلة عبر الخليج العربي ودولياً مثل المملكة المتحدة، مصر، المغرب وغيرها، لضمان حماية قانونية كاملة واستعداد للتوسع العالمي. <br> نحن بدأنا للتو! <br> العديد من المفاهيم الجديدة المثيرة والعلامات قيد التطوير حالياً، مع خطط لإطلاقها في الأشهر القادمة. <br> من أفكار جريئة إلى تجارب مصممة بعناية، تواصل SIHAMCO توسيع محفظتها بإبداعها وفخرها الثقافي. <br> الناس أولاً فريقنا هو أعظم أصولنا — مزيج ديناميكي من المواهب المحلية والخبرة الدولية، يوحدهم شغف التميز. <br> ندعم المسارات المهنية، ونشجع الإبداع، ونبني قادة. </span></div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> المرشح المفضل</h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>سنوات الخبرة</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> لا يوجد خبرة مطلوبة</div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>المؤهل</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> درجة البكالوريوس / دبلوم عالي</div> </div>

وصف الوظيفة:<br><br>الغرض من الوظيفة: تقديم خدمة عملاء عالية الجودة من خلال إدارة المكالمات الواردة والصادرة، ومعالجة طلبات الخدمة والشكاوى بدقة، وضمان المتابعة والحل في الوقت المناسب وفقًا لمعايير الشركة وأهداف رضا العملاء. مجالات المسؤولية الرئيسية: استقبال المكالمات عبر الرقم المجاني وتحديد احتياجات العملاء: استلام ومعالجة جميع المكالمات الواردة عبر الرقم المجاني بسرعة ومهنية، والاستماع الفعال للعملاء لتحديد احتياجاتهم بدقة وتقديم الحلول أو التوجيه المناسب. إنشاء التذاكر وإدخال البيانات: إنشاء تذاكر خدمة مفصلة في نظام سحابة العملاء (C4C) لمختلف الطلبات بما في ذلك قطع الغيار، والصيانة، والاستفسارات، والشكاوى، واحتياجات الخدمة، ووثائق الضمان، وضمان دقة واكتمال إدخال البيانات لجميع تفاعلات العملاء والطلبات. تعيين التذاكر والمتابعة: تعيين التذاكر للأقسام أو الموظفين الداخليين المعنيين بناءً على طبيعة الطلب، ومراقبة ومتابعة التذاكر المفتوحة لضمان الحل والإغلاق في الوقت المناسب بما يتماشى مع اتفاقيات مستوى الخدمة، والحفاظ على تواصل واضح واستباقي مع العملاء طوال العملية. إدارة الرسائل الصوتية والمكالمات: التعامل مع الرسائل الصوتية المسجلة عن طريق استرداد تفاصيل المتصل، وبدء الاتصال، وتسجيل تذاكر جديدة حسب الحاجة، وتحويل المكالمات من الرقم الموحد إلى الأقسام أو التحويلات المناسبة والرد على استفسارات العملاء بمعلومات دقيقة ومحدثة. تفاعل العملاء وتنفيذ الحملات: إظهار سلوك مهني ومهارات تواصل أثناء جميع تفاعلات العملاء، وإجراء حملات اتصال خارجية للمتابعة، أو الاستطلاعات، أو الأنشطة الترويجية حسب الحاجة. الأداء والتطوير: المشاركة في الدورات التدريبية المستمرة وورش العمل والندوات لتعزيز معرفة المنتج ومهارات الخدمة، وتلبية أو تجاوز أهداف الأداء الفردية والجماعية المحددة باستمرار من حيث الجودة والكمية. مسؤولية الدور: الكفاءة المهنية للموارد البشرية: القدرة على اكتساب مهارات تقنية وشخصية محدثة تتعلق بالوظيفة. التنفيذ: أداء الأنشطة المخطط لها لتلبية أهداف التشغيل والتطوير وفقًا لجداول التسليم. استخدام الموارد بفعالية لتحقيق الأهداف بتكلفة ووقت فعالين. تقديم تقرير دوري مفصل حول انحراف وتنفيذ المهام المخطط لها. حل المشكلات: حل أي مشاكل ذات صلة تظهر وتصعيد أي قضايا تشغيلية معقدة. الجودة: ضمان متطلبات الجودة لتطوير رقابة وعمليات جودة فعالة بما في ذلك مواصفات المنتجات أو العمليات أو الأنشطة ذات الصلة. تحسينات عمليات الأعمال: تنسيق أنظمة وسياسات وإجراءات مكتوبة محددة جيدًا، والسعي نحو فرص الأتمتة قدر الإمكان. الامتثال: الامتثال للسياسات والإجراءات وتعليمات العمل ذات الصلة. الصحة والسلامة والبيئة: ضمان الامتثال لإجراءات وضوابط إدارة السلامة والجودة والبيئة ذات الصلة ضمن منطقة عمل محددة لضمان السلامة والامتثال التشريعي وتقديم منتجات/خدمات عالية الجودة. المؤهلات الأكاديمية: شهادة دبلوم في أي مجال ذي صلة. خبرة العمل: حديث تخرج - 0-2 سنة. الكفاءات التقنية/الوظيفية: إدارة بيانات العملاء، التركيز على العميل، إدارة علاقات العملاء، قياس رضا العملاء، استطلاعات رضا العملاء، خدمة العملاء، التوجه نحو خدمة العملاء، برامج خدمة العملاء، مؤشرات الأداء، تحسين العمليات، مراقبة الجودة.<br><br>وصف الشركة:<br><br>الفنار هي شركة سعودية ذات حضور دولي، تعمل بشكل أساسي في تصنيع وتجارة مجموعة واسعة من المنتجات الكهربائية ذات الجهد المنخفض والمتوسط والعالي، بالإضافة إلى محفظتها من حلول الطاقة التقليدية والمتجددة، والنفط والغاز، ومعالجة المياه، والبنية التحتية، والخدمات التقنية، والحلول الرقمية. يقع مركز عمليات التصنيع في الفنار في مدينة الفنار الصناعية، وهي مجمع بمساحة 700,000 متر مربع يقع في الرياض. يضم المجمع مجموعة من مرافق التصنيع والمختبرات فائقة الحداثة المجهزة بأحدث التقنيات ويعمل بها محترفون ذوو مهارات عالية. تستمد الفنار نجاحها من التزامها بتقديم أعلى معايير الجودة لعملائها، والتطوير المستمر لرأس مالها البشري، الذي تعتبره الفنار أثمن أصولها. ومع وضع ذلك في الاعتبار، تعزز الفنار بيئة عمل استباقية حيث يتم تقدير موظفيها ورعايتهم وتمكينهم دائمًا لتعزيز فخرهم بكونهم جزءًا من الفنار. لمزيد من المعلومات حول الفنار، يرجى زيارة alfanar.com

<h3 >حول الدور</h3> <p >تسعى Ezditek إلى تعيين <strong >مدير مركز عمليات الشبكة (NOC) لعمليات مراكز البيانات</strong> لقيادة وإدارة وظائف NOC عبر عدة مراكز بيانات ذات سعات فائقة وموجودة في مدن عاصمة مختلفة داخل المملكة العربية السعودية. هذا المنصب بدوام كامل ويقع مقرّه في الرياض وهو جزء أساسي من ضمان استقرار وكفاءة بنية مركز البيانات التحتية.</p> <h3 >نظرة عامة على الدور</h3> <p >سيتولى مدير NOC التخطيط والتنظيم والإدارة للموظفين وعمليات NOC الشاملة. تتضمن هذه المسؤولية الإشراف على فريق من مهندسي و فنيي NOC داخليين ومتكاملين مع مزودين خارجيين لضمان رصد البنية التحتية على مدار 24/7، والاستجابة للحوادث، والتميز التشغيلي. يكون المدير مسؤولاً عن الحفاظ على الامتثال لاتفاقيات مستوى الخدمة الخاصة بالمستأجرين ذوي السعات الفائقة، وضمان التوافر العالي، وتحفيز التحسين المستمر في عمليات NOC وبنيتها التحتية.</p> <h3 >المسؤوليات الرئيسية</h3> <ul > <li >تعريف وتنفيذ وفرض سياسات وممارسات إدارة التكوين وإدارة التغيير للمراكز البيانات.</li> <li >إعداد الميزانية وتقديم توصيات الشراء، دعم إدارة القدرة والتخطيط.</li> <li >تطوير وتنفيذ استراتيجيات تشغيل NOC تتماشى مع نمو المنظمة ومتطلبات المستأجرين.</li> <li >توظيف وتطوير والاحتفاظ بمهندسين وخبرة مركزة على العملاء، لضمان تشغيل NOC بشكل فعال.</li> <li >إدارة الأدوات والأنظمة والإجراءات لضمان إدارة المشكلة ورضا العملاء بشكل فعال.</li> <li >الإشراف وتوجيه عمليات NOC اليومية عبر عدة مراكز بيانات، مع ضمان مستويات دعم 24/7 المناسبة.</li> <li >قيادة وتوجيه وتطوير مهندسي وفنيي NOC، وتبني ثقافة المساءلة والتعاون.</li> <li >توفير دعم التصعيد من المستوى 2 والمستوى 3 والعمل كنقطة الاتصال الأساسية لاستفسارات القيادة العليا.</li> <li >ضمان التنسيق السلس بين عمليات NOC وفرق عمليات الموقع عبر جميع المنشآت.</li> <li >إدارة وتحسين أنظمة رصد الأحداث بشكل استباقي لتحديد والاستجابة للمشكلات، بما في ذلك إعداد الإنذارات.</li> <li >تطوير والحفاظ على بروتوكولات مفصلة لاستجابة التنبيهات من أدوات الرصد والمكالمات والبريد الإلكتروني.</li> <li >الإشراف على حل الحوادث لتقليل أوقات التعطل وتأثيرها على العملاء، مع التركيز على تلبية اتفاقيات المستأجرين.</li> <li >إرساء وتطبيق عمليات قوية لإدارة الحوادث والمشاكل، ودفع حل القضايا التقنية المعقدة.</li> <li >إجراء مراجعات تفصيلية بعد الحادث وتنفيذ إجراءات وقائية بناءً على النتائج.</li> <li >تقديم تقارير منتظمة وغير منتظمة عن مقاييس الأداء الرئيسية واتجاهات الحوادث والامتثال لـ SLA.</li> <li >رصد وتحليل اتجاهات القدرة، والعمل مع فرق الهندسة للترقيات أو التوسعات.</li> <li >تطوير واختبار والحفاظ على خطط استعادة الكوارث واستمرارية الأعمال خاصة بعمليات NOC.</li> <li >الحفاظ على مخزون دقيق وحديث للبنية التحتية لـ NOC والأدوات والأصول.</li> <li >تأكيد الالتزام بجميع المعايير التشغيلية والتنظيمية والبيئية، بما في ذلك SLAs إدارة الطاقة.</li> <li >بناء علاقات قوية مع مستأجري السعات الفائقة لفهم متطلبات وظيفة NOC لديهم.</li> <li >المبادرة والإشراف على طلبات توسيع وتحسين بنية NOC التحتية.</li> </ul> <h3 >المؤهلات والخبرة</h3> <ul > <li >درجة البكالوريوس أو الماجستير في علوم الحاسوب، الهندسة الكهربائية، هندسة الاتصالات، تكنولوجيا المعلومات، أو مجال ذو صلة.</li> <li >8-10 سنوات من الخبرة ذات الصلة، مع ما لا يقل عن 3 سنوات في دور إداري.</li> <li >خبرة موثقة في إدارة وظائف NOC في بيئة مراكز بيانات ذات سعة فائقة.</li> <li >إتقان قوي لإطارات ITIL والأنظمة/الأدوات المرتبطة بـ NOC، بما في ذلك منصات الرصد وأنظمة التذاكر.</li> <li >خبرة مثبتة في إدارة الحوادث والمشاكل والقدرة والتغيير.</li> </ul> <h3 >المهارات والشهادات المطلوبة</h3> <ul > <li >مهارات قيادية قوية وتواصل واتخاذ قرارات.</li> <li >القدرة على العمل تحت الضغط وإدارة أولويات متعددة بفاعلية.</li> <li >شهادات متقدمة مثل ITIL وCDFOM وCDFOS وAOS وPMP ميزة إضافية.</li> </ul> <h3 >بيئة العمل</h3> <p >هذا منصب بدوام كامل مقره الرياض، المملكة العربية السعودية، ويتطلب الإشراف على العمليات عبر منشآت مراكز البيانات المتعددة.</p>

المسمى الوظيفي: محلل مركز عمليات أمنية (المستوى الثاني) الموقع: الرياض، حي الصحافة، المملكة العربية السعودية نوع العمل: حضوري<br>نبذة عن الشركة: سيركليس (Circlys) هي شركة تقنية مالية رائدة تعمل على إحداث ثورة في الجمعيات المالية الشهرية التقليدية، أو ما نسميه بالدوائر (Circles). يوفر حلنا المبتكر والمرخص والآمن للأفراد إمكانية تحقيق أهدافهم المالية بكل سهولة وراحة بال. مع أكثر من مليوني مستخدم وأكثر من 8 مليارات ريال سعودي في المدخرات، تعد سيركليس رائدة في مجالها. نجاحنا مدفوع بفريق شغوف وموهوب من المهنيين الملتزمين بتعزيز الرفاهية المالية في مجتمعنا. إذا كنت مستعداً لإحداث تأثير في بيئة تقنية مالية سريعة النمو حيث يعتبر الأمن جوهر كل ما نقوم به، فإن سيركليس هي المكان المناسب لك.<br>ملخص الوظيفة: يلعب محلل مركز عمليات الأمن (SOC) دوراً حيوياً كجزء من عمليات سيركليس الأمنية، حيث يعمل كخط دفاع أول ومساهم رئيسي في الكشف المتقدم والاستجابة للحوادث. تتضمن هذه الوظيفة المراقبة المستمرة لمنصات SIEM وEDR لاكتشاف وتحليل التهديدات المحتملة، وإجراء الفرز والتحقيق في التنبيهات الأمنية، وتنسيق أنشطة الاستجابة للتخفيف من المخاطر. كما يساهم المحلل في هندسة الكشف والتحسين المستمر لعمليات مركز عمليات الأمن من خلال تحسين قواعد الربط، ودمج مصادر سجلات جديدة، والحفاظ على رؤية كاملة عبر البنية التحتية الرقمية لشركة سيركليس لضمان الجاهزية والمرونة الأمنية.<br>المسؤوليات الرئيسية: مراقبة وتحليل الأحداث الأمنية باستخدام منصات SIEM وEDR لاكتشاف التهديدات المحتملة والاستجابة لها، تنفيذ أنشطة التحقيق والاستجابة لضمان الاحتواء والمعالجة في الوقت المناسب، تطوير وتحسين قواعد الكشف وحالات الاستخدام وكتيبات الاستجابة للحوادث، التعاون مع فرق تكنولوجيا المعلومات والهندسة للحفاظ على أمن النظام وجاهزية الحوادث، إجراء تحليل استباقي للتهديدات والحفاظ على دقة الوثائق والتقارير.<br>المتطلبات: درجة البكالوريوس في علوم الحاسب، أو تقنية المعلومات، أو الأمن السيبراني أو مجال ذي صلة، خبرة سنتين في مركز عمليات الأمن (SOC) أو مراقبة أمن تكنولوجيا المعلومات، يفضل الحصول على شهادات ذات صلة (مثل Security+, CySA+, GCIH, CEH)، مهارات تحليلية وتقنية وتواصل قوية مع الاهتمام بالتفاصيل، الإلمام بمنصات SIEM وEDR، فهم أساسيات الشبكات والتعامل مع الحوادث وأطر الكشف.

Position Summary The Data Center Hardware & Equipment Specialist at KAUST's flagship supercomputer facility plays a crucial role in ensuring the physical infrastructure's security and operational continuity. This position oversees the installation, configuration, and maintenance of servers, including GPUs, within the CRAY supercomputer environment and other hosted equipment. This position ensures compliance with hardware tracking processes and updates the asset register, collaborating with various teams to meet procurement and regulatory requirements while maintaining high standards of security and operational efficiency.<br>Working within the Scientific Computing Center (SCC) data center and other Data Centers, hosting HPCs, including Shaheen III, the Data Center Hardware & Equipment Specialist manages data center hardware and equipment, ensuring that all components are properly installed and configured to support operations. The Specialist maintains detailed records of hardware assets, tracks equipment status, and ensures compliance with established protocols. This role is essential to maintaining the integrity and performance of the HPE/CRAY supercomputer's infrastructure.<br>Job Description Major Responsibilities:Oversee the installation, configuration, and maintenance of servers, including GPUsEnsure compliance with hardware tracking processes and update the asset register Perform regular inspections and maintenance of data center hardware Monitor physical conditions of servers and other IT infrastructure Manage network cables, server hardware and other equipment Collaborate with vendors to proactively manage backup part inventory to ensure uptime Work with compliance officers to ensure accurate accounting of controlled equipment Follow data center access protocols to ensure the security of the system and prevent unauthorized removal of parts Respond to alarms and incidents, providing immediate resolution Collaborate with procurement teams to acquire necessary equipment Ensure adherence to export control regulations and NIST SP 800-53 standards. Maintain detailed records of hardware assets and track equipment status Oversee/perform complex software/hardware troubleshooting, patches, and re-installations Manage infrastructure capacity and performance, verifying application logs and monitoring activity<br>Personal Requirements:<br>Competencies Demonstrates expertise in managing and maintaining HPE/CRAY supercomputer hardware infrastructure, including servers, storage systems, and networking equipment Shows proficiency in handling GPUs and optimizing the infrastructure performance within the supercomputer environment Exhibits strong understanding of HPC systems and architectures Communicates effectively with stakeholders Uses monitoring tools to optimize supercomputer infrastructure performance Demonstrates analytical skills to troubleshoot and resolve hardware issues Shows flexibility to adapt to new technologies and changing business needs Ensures compliance with hardware tracking processes Collaborates across teams to achieve goals Ability to manage logistics of heavy equipment and work in confined spaces<br>Experience Detailed knowledge of HPE/CRAY supercomputer hardware infrastructure and NVIDIA supercomputer GPUs, including installation, maintenance, and troubleshooting of the supporting infrastructure Experience working in data centers, managing large-scale hardware deployments, and ensuring uptime and reliability Proven track record in overseeing the installation, configuration, and maintenance of servers and data center equipment Familiarity with hardware tracking processes and asset register management<br><br>Qualifications Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, Electronics Engineering or related field Relevant certifications preferred (e.g., CDCTP, DCCA, CCNP Data Center, RCDD) Minimum of 7 years of experience in managing HPC hardware and data center equipment/infrastructure Knowledge of data center infrastructure and operations Understanding of IT asset management for controlled equipment

Position Summary The Data Center Hardware & Equipment Specialist at KAUST's flagship supercomputer facility plays a crucial role in ensuring the physical infrastructure's security and operational continuity. This position oversees the installation, configuration, and maintenance of servers, including GPUs, within the CRAY supercomputer environment and other hosted equipment. This position ensures compliance with hardware tracking processes and updates the asset register, collaborating with various teams to meet procurement and regulatory requirements while maintaining high standards of security and operational efficiency.<br>Working within the Scientific Computing Center (SCC) data center and other Data Centers, hosting HPCs, including Shaheen III, the Data Center Hardware & Equipment Specialist manages data center hardware and equipment, ensuring that all components are properly installed and configured to support operations. The Specialist maintains detailed records of hardware assets, tracks equipment status, and ensures compliance with established protocols. This role is essential to maintaining the integrity and performance of the HPE/CRAY supercomputer's infrastructure.<br>Job Description Major Responsibilities:Oversee the installation, configuration, and maintenance of servers, including GPUsEnsure compliance with hardware tracking processes and update the asset register Perform regular inspections and maintenance of data center hardware Monitor physical conditions of servers and other IT infrastructure Manage network cables, server hardware and other equipment Collaborate with vendors to proactively manage backup part inventory to ensure uptime Work with compliance officers to ensure accurate accounting of controlled equipment Follow data center access protocols to ensure the security of the system and prevent unauthorized removal of parts Respond to alarms and incidents, providing immediate resolution Collaborate with procurement teams to acquire necessary equipment Ensure adherence to export control regulations and NIST SP 800-53 standards. Maintain detailed records of hardware assets and track equipment status Oversee/perform complex software/hardware troubleshooting, patches, and re-installations Manage infrastructure capacity and performance, verifying application logs and monitoring activity<br>Personal Requirements:<br>Competencies Demonstrates expertise in managing and maintaining HPE/CRAY supercomputer hardware infrastructure, including servers, storage systems, and networking equipment Shows proficiency in handling GPUs and optimizing the infrastructure performance within the supercomputer environment Exhibits strong understanding of HPC systems and architectures Communicates effectively with stakeholders Uses monitoring tools to optimize supercomputer infrastructure performance Demonstrates analytical skills to troubleshoot and resolve hardware issues Shows flexibility to adapt to new technologies and changing business needs Ensures compliance with hardware tracking processes Collaborates across teams to achieve goals Ability to manage logistics of heavy equipment and work in confined spaces<br>Experience Detailed knowledge of HPE/CRAY supercomputer hardware infrastructure and NVIDIA supercomputer GPUs, including installation, maintenance, and troubleshooting of the supporting infrastructure Experience working in data centers, managing large-scale hardware deployments, and ensuring uptime and reliability Proven track record in overseeing the installation, configuration, and maintenance of servers and data center equipment Familiarity with hardware tracking processes and asset register management<br><br>Qualifications Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, Electronics Engineering or related field Relevant certifications preferred (e.g., CDCTP, DCCA, CCNP Data Center, RCDD) Minimum of 7 years of experience in managing HPC hardware and data center equipment/infrastructure Knowledge of data center infrastructure and operations Understanding of IT asset management for controlled equipment

وصف الوظيفة<br><br>الغرض من الوظيفة<br><br>تشغيل ودعم البنية التحتية لمركز البيانات من خلال ضمان التوافر والأمان والأداء الأمثل للبيئات المادية والافتراضية التي تمكن العمليات الرقمية والتجارية لشركة بنده للتجزئة<br><br>المسؤوليات الوظيفية:<br><br>تشغيل مرافق مركز البيانات والخوادم ووحدات التخزين ومعدات الشبكات لضمان توافر النظام بشكل مستمر. مراقبة الظروف البيئية لمركز البيانات بما في ذلك الطاقة والتبريد والإنذارات للحفاظ على بيئات تشغيل آمنة. تنفيذ عمليات التثبيت والتكوين والاستبدال لأجهزة مركز البيانات لدعم موثوقية البنية التحتية. استكشاف حوادث البنية التحتية وأعطال الأجهزة وإصلاحها لاستعادة الخدمات وتقليل وقت التوقف عن العمل. تنفيذ أنشطة الصيانة والترقيات والتصحيحات المعتمدة للحفاظ على معايير الأداء والأمان. تطبيق إجراءات التحكم في الوصول والسلامة والأمن داخل مرافق مركز البيانات لحماية الأصول والبيانات. توثيق تكوينات البنية التحتية والتغييرات والحوادث للحفاظ على سجلات تشغيلية دقيقة. التنسيق مع الموردين والفرق الداخلية أثناء الصيانة والحوادث لضمان حل المشكلات في الوقت المناسب. دعم مبادرات مراقبة السعة وتحسين البنية التحتية من خلال تقديم رؤى وتوصيات تشغيلية.<br><br>وصف المهارات<br><br>التعليم:<br><br>درجة البكالوريوس في علوم الحاسب، أو تقنية المعلومات، أو مجال ذي صلة<br><br>المؤهلات<br><br>خبرة مثبتة في عمليات وإدارة مراكز البيانات. معرفة قوية بتقنيات مراكز البيانات وأفضل الممارسات. مهارات ممتازة في استكشاف الأخطاء وإصلاحها وحل المشكلات. قدرات ممتازة في التواصل والتعامل مع الآخرين. فهم قوي لأجهزة وبرامج الخوادم. معرفة بأنظمة الشبكات والتخزين. خبرة في استكشاف الأخطاء وإصلاحها وحل المشكلات في بيئات مراكز البيانات. القدرة على تحسين أداء وكفاءة مراكز البيانات. الكفاءة في بروتوكولات أمن مراكز البيانات والتعافي من الكوارث. مهارات قوية في التواصل والعمل الجماعي. القدرة على التعامل مع مهام متعددة وتحديد أولوياتها في بيئة عمل سريعة الخطى.

Job Title: Data Center Security Manager Location: Riyadh, Saudi Arabia Company: Ezditek Role Overview:We are seeking an experienced and vigilant Data Center Security Manager to lead and oversee all physical security operations across Ezditek's data center facilities. The role is responsible for developing and implementing comprehensive security strategies, managing security teams and contractors, ensuring compliance with data center security standards, and protecting critical infrastructure, assets, and personnel. This position plays a critical role in safeguarding mission-critical environments, maintaining 24/7 security operations, ensuring regulatory compliance with Saudi and international standards, and supporting business continuity across Ezditek's hyper-scale data center portfolio. Key Responsibilities:Security Strategy & Planning Develop, implement, and continuously improve comprehensive physical security strategies, policies, and procedures for all data center facilities. Conduct security risk assessments, threat analysis, and vulnerability evaluations to identify and mitigate potential risks to data center operations. Design and implement multi-layered security frameworks including perimeter protection, access control zones, and critical infrastructure protection. Develop and maintain security master plans aligned with Uptime Institute standards, ISO 27001, SOC 2, and industry best practices. Align security strategies with business objectives, client requirements, and regulatory standards. Prepare and manage security budgets, forecasts, and capital expenditure plans. Physical Security Operations Oversee 24/7 physical security operations across all data center sites including guard force management, patrol schedules, and shift rotations. Manage and monitor access control systems, biometric authentication, CCTV/surveillance systems, intrusion detection systems, and alarm monitoring platforms. Implement and enforce multi-tier access control protocols for different security zones including facility perimeter, white space, grey space, meet-me rooms, and critical infrastructure areas. Ensure proper visitor management procedures, escort protocols, and contractor access controls are maintained. Conduct regular security inspections, audits, and walkthroughs of all data center facilities. Manage vehicle access, loading dock security, and delivery/receiving procedures. Oversee key management, badge management, and credential issuance programs. Security Technology & Systems Management Oversee the design, installation, maintenance, and optimization of physical security technology systems including CCTV, access control, biometrics, intrusion detection, and perimeter protection systems. Manage Security Operations Center (SOC) operations including real-time monitoring, alarm response, and incident coordination. Evaluate and recommend new security technologies, systems, and innovations to enhance data center protection. Ensure integration of security systems with Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) platforms. Coordinate with IT and cybersecurity teams to ensure alignment between physical and logical security controls. Maintain security system uptime and ensure redundancy for all critical security infrastructure. Team Leadership & Management Lead, manage, and develop the data center security team including security supervisors, officers, and control room operators. Oversee third-party security contractors, guard force providers, and managed security service providers. Set clear performance objectives, conduct regular performance reviews, and provide coaching and professional development. Develop and deliver security training programs, drills, and exercises for security personnel and data center staff. Ensure adequate security staffing levels across all shifts and facilities. Foster a culture of vigilance, professionalism, and excellence within the security team. Incident Response & Emergency Management Develop and maintain incident response plans, emergency procedures, and crisis management protocols for data center security events. Lead security incident investigations, produce incident reports, and drive root cause analysis to prevent recurrence. Coordinate with local law enforcement, Civil Defense, and emergency services for incident response and mutual aid. Manage emergency evacuation procedures, lockdown protocols, and shelter-in-place plans. Ensure rapid response to security breaches, unauthorized access attempts, and suspicious activities. Conduct regular emergency drills, tabletop exercises, and scenario-based training. Serve as a primary escalation point for all security-related incidents and emergencies. Compliance & Regulatory Adherence Ensure compliance with Saudi regulations including National Cybersecurity Authority (NCA) physical security requirements, Civil Defense regulations, and local municipality requirements. Maintain compliance with international data center security standards including ISO 27001 (Annex A physical security controls), SOC 2 Type II, PCI DSS physical security requirements, and Uptime Institute guidelines. Prepare and maintain documentation for security audits, certifications, and regulatory assessments. Support client security audits, due diligence visits, and compliance assessments. Stay updated on evolving security regulations, threats, and industry standards. Ensure compliance with tenant security requirements and Service Level Agreements (SLAs). Tenant & Stakeholder Coordination Coordinate with tenants including hyperscalers, government entities, and enterprise clients on security requirements, access procedures, and compliance matters. Support tenant onboarding and offboarding processes from a security perspective. Manage tenant security requests, access authorizations, and escort coordination. Participate in tenant meetings, service reviews, and security briefings. Collaborate with operations, facilities management, and project delivery teams to ensure security considerations are integrated into all activities. Maintain effective relationships with internal and external stakeholders including regulatory bodies, law enforcement, and security vendors. Business Continuity & Threat Intelligence Support business continuity planning and disaster recovery activities from a physical security perspective. Monitor regional and global threat landscapes, security trends, and emerging risks relevant to data center operations. Develop and maintain threat intelligence capabilities and information-sharing partnerships. Conduct security awareness programs for all data center staff and contractors. Assess and mitigate insider threats, social engineering risks, and unauthorized access attempts. Documentation & Reporting Prepare regular security reports, dashboards, and metrics for the Director of Operations and senior management. Maintain comprehensive security documentation including policies, procedures, post orders, and operational guidelines. Track and report on security KPIs including incident response times, access control compliance, system uptime, and audit results. Maintain accurate records of security incidents, investigations, access logs, and visitor management. Produce monthly, quarterly, and annual security performance reports. Qualifications:Bachelor's degree in Security Management, Criminal Justice, Engineering, Information Technology, or a related field. Fluency in English (written and spoken) is mandatory. Proficiency in Arabic is highly preferred. Minimum 8–12 years of progressive experience in security management, with at least 3–5 years in a data center, critical infrastructure, or mission-critical facility environment. Professional security certifications are mandatory (one or more of the following): CPP (Certified Protection Professional), PSP (Physical Security Professional), or equivalent. Additional certifications such as CISSP, CISM, or data center-specific certifications (CDCP, CDCS) are a strong advantage. Strong hands-on experience with physical security systems including CCTV, access control, biometrics, intrusion detection, and SOC operations. Knowledge of ISO 27001, SOC 2, PCI DSS physical security requirements, and Uptime Institute standards. Familiarity with Saudi NCA regulations, Civil Defense requirements, and local security regulations. Experience managing security operations in 24/7 mission-critical environments. Experience with security vendor management and contract administration. Master's degree in Security Management or related field is an advantage. Key Competencies:Strong security leadership and strategic planning expertise. Deep knowledge of data center physical security standards and best practices. Excellent crisis management and incident response capabilities. Strong understanding of security technology systems and integration. Regulatory compliance and audit management expertise. Exceptional stakeholder management and communication skills. Analytical thinking and risk assessment capabilities. Team leadership and people development skills. Calm under pressure with strong decision-making abilities. High level of integrity, professionalism, and confidentiality. Adaptability and willingness to respond outside duty hours for emergencies.