وظائف مديرين في السعودية

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Director of Housekeeping is responsible for leading the overall housekeeping operation of Sofitel Jabal Omar Makkah, ensuring the highest standards of cleanliness, presentation, luxury service and operational excellence across all guestrooms, public areas, back-of-house facilities and laundry operations.</p><p>Key Responsibilities, among others;</p><p>Housekeeping Operations &amp; Strategy: Develop and implement the annual Housekeeping strategy aligned with the hotel's operational and financial objectives. Lead all housekeeping operations, including guestrooms, suites, public areas, heart-of-house facilities, laundry operations, linen management and uniform services. Ensure all areas consistently meet or exceed Sofitel luxury standards and guest expectations. Establish departmental objectives, operational procedures and service standards that promote operational excellence. Continuously evaluate and improve housekeeping processes, productivity and service delivery. Ensure readiness during peak occupancy periods, major events.</p><p>Guest Experience &amp; Luxury Standards: Deliver exceptional standards of cleanliness, comfort and presentation across all guest areas. Ensure guestrooms are maintained to the highest luxury standards, reflecting the Sofitel brand promise. Monitor guest feedback and satisfaction scores, implementing action plans to continuously improve performance. Collaborate with Front Office and Guest Relations to ensure timely room availability and efficient handling of guest requests. Promote personalized service through attention to detail and proactive guest engagement. Ensure VIP arrivals, long-stay guests and special requests are executed flawlessly.</p><p>Quality Assurance &amp; Compliance: Maintain compliance with Sofitel brand standards, LQA standards and corporate quality requirements. Conduct regular inspections of guestrooms, public areas and back-of-house facilities. Ensure full compliance with hygiene, sanitation, environmental, health and safety regulations. Oversee pest control, deep-cleaning programs and preventive housekeeping maintenance. Lead departmental readiness for quality audits and inspections.</p><p>Laundry, Linen &amp; Asset Management: Oversee all laundry operations, ensuring efficient processing of guest laundry, uniforms and hotel linen. Develop effective linen management strategies to optimize inventory and reduce losses. Monitor linen quality, replacement cycles and operating costs. Ensure housekeeping equipment is properly maintained and replaced as required. Implement effective inventory control procedures for operating supplies and equipment.</p><p>Financial &amp; Operational Performance: Prepare and manage the departmental budget, forecasts and capital expenditure plans. Monitor payroll, productivity, staffing levels and departmental expenses. Identify opportunities to improve operational efficiency while maintaining luxury service standards. Optimize labor scheduling based on occupancy forecasts and operational requirements. Manage procurement of housekeeping supplies and equipment while ensuring cost effectiveness. Monitor departmental KPIs including productivity, cleanliness scores, guest satisfaction, labor costs and operating expenses.</p><p>Team Leadership &amp; Talent Development: Lead, motivate and develop a high-performing housekeeping leadership team. Foster a culture of collaboration, accountability and continuous improvement. Recruit, train and retain talented Heartists while promoting employee engagement. Develop succession plans and identify future departmental leaders. Conduct regular coaching, performance evaluations and career development discussions.</p><p>Cross-Functional Collaboration Collaborate closely with Front Office to optimize room readiness and guest satisfaction. Work with Engineering to ensure preventive maintenance programs support guestroom quality. Support Food &amp; Beverage and Events teams during major functions and VIP events. Coordinate with Talent &amp; Culture to ensure workforce planning and training objectives are achieved.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications</p><p>Bachelor's degree in Hospitality Management, Hotel Administration or a related field.</p><p>Minimum 8 10 years' experience in Housekeeping leadership within luxury hotels or resorts.</p><p>Proven experience managing large-scale housekeeping operations in a luxury hospitality environment.</p><p>Strong knowledge of housekeeping operations, laundry management, quality assurance and luxury service standards.</p><p>Excellent communication, leadership and stakeholder management skills.</p><p>Proficiency in hotel property management systems and housekeeping technologies.</p><p>Fluent in English; Arabic is an advantage.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Director of Culinary is responsible for leading and overseeing all culinary operations at Sofitel Jabal Omar Makkah, ensuring the highest standards of food quality, creativity, consistency, hygiene, and operational excellence across all outlets, banqueting operations, and culinary areas.</p><p>Key Responsibilities, among others;</p><p>Culinary Strategy &amp; Innovation: Develop and implement the overall culinary vision and strategy for Sofitel Jabal Omar Makkah in alignment with the hotel s business objectives and Sofitel brand DNA. Lead the creation of innovative menus across restaurants, banquets, in-room dining, and special events, ensuring a balance between international cuisine, local Saudi flavours, and guest preferences. Ensure culinary offerings reflect the expectations of a luxury international clientele, including guests from diverse cultural and religious backgrounds. Drive continuous improvement of food concepts, presentation standards, recipes, and culinary techniques. Collaborate with the Food &amp; Beverage leadership team to develop destination dining experiences and enhance guest satisfaction.</p><p>Culinary Operations Management: Oversee all kitchen operations, ensuring consistency in food quality, taste, presentation, portion control, and service delivery. Establish and maintain world-class culinary standards across all production areas. Ensure smooth execution of high-volume operations, including buffet services, banquets, VIP functions, and large-scale religious tourism periods. Conduct regular kitchen inspections, quality checks, and operational reviews to ensure compliance with brand standards. Ensure effective coordination between culinary, stewarding, purchasing, and Food &amp; Beverage teams.</p><p>Food Quality, Hygiene &amp; Safety: Ensure full compliance with HACCP, food safety regulations, hygiene standards, and Accor operational requirements. Maintain the highest standards of cleanliness, food handling, storage, and preparation practices. Ensure all culinary teams are trained and fully compliant with food safety procedures. Implement processes to continuously improve food quality and reduce operational risks.</p><p>Financial Performance &amp; Cost Control: Take full ownership of culinary financial performance, including food cost, labour productivity, and operational efficiency. Develop and manage culinary budgets, forecasts, and action plans to achieve financial objectives. Monitor food cost performance through effective menu engineering, recipe costing, portion control, and waste reduction initiatives. Partner with Purchasing and Finance teams to optimize supplier relationships and ensure best-value procurement. Identify opportunities for cost optimization without compromising guest experience or product quality.</p><p>Leadership &amp; Talent Development: Lead, coach, and develop a large multicultural culinary team through effective communication, mentoring, and performance management. Create a culture of excellence, creativity, accountability, and continuous learning. Develop succession plans and support career growth opportunities for culinary talents. Ensure all Heartists are trained on culinary standards, safety procedures, and Sofitel service culture. Promote diversity, inclusion, and employee engagement within the culinary department.</p><p>Sustainability &amp; Responsible Practices: Drive sustainable culinary practices, including waste reduction, responsible sourcing, and efficient resource management. Support Accor sustainability commitments through environmentally responsible kitchen operations. Encourage innovation in sustainable menus and responsible food production.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Bachelor's degree or culinary qualification</p><p>Minimum 10 years of culinary experience within luxury hotels, with significant experience in a senior culinary leadership role.</p><p>Strong background in banqueting, buffet operations, and high-volume food production.</p><p>Excellent knowledge of international cuisines, culinary trends, and menu development.</p><p>Strong understanding of food cost control, budgeting, forecasting, and operational profitability.</p><p>Experience with HACCP, food safety standards, and halal food requirements.</p><p>Fluent in English, Arabic is an advantage</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Description: As the Customer Delivery Director at Novel Non-Metallic Solutions, you will lead the execution and implementation of Non-Metallic solutions from receipt of order through manufacturing, shipping / logistics, installation, commissioning, and close-out. You will be responsible for ensuring safe, high-quality, and efficient field execution while managing field service resources, project schedules, customer expectations, and contract deliverables. You will manage the execution of customer projects by coordinating with Engineering, Manufacturing, Supply Chain, Project Management, and the Sales team to ensure full ownership of the OTR (Order to Remittance) phase. Add projects are delivered safely, on time, within scope, and in accordance with contractual requirements and company standards. Key responsibilities included (but aren't limited to):</p><p>• Leading the execution and implementation of Non-Metallic solutions across customer projects from order receipt through commissioning and final handover.</p><p>• Managing field service teams and third-party contractors to ensure safe, efficient, and high-quality execution of installation, testing, commissioning, maintenance, and field support activities.</p><p>• Planning and coordinating field resources, equipment, materials, and logistics to meet project schedules and customer commitments.</p><p>• Ensuring all field activities are executed in accordance with company HSE policies, quality standards, customer specifications, and applicable industry codes.</p><p>• Coordinating closely with Engineering, Manufacturing, Supply Chain, and Project Management teams to ensure project readiness and successful execution.</p><p>• Managing execution risks, resolving technical and operational issues, and implementing corrective actions to minimize project delays and disruptions.</p><p>• Monitoring project progress against schedule, budget, and contractual milestones while providing regular performance updates to internal and customer stakeholders.</p><p>• Ensuring quality plans, inspection requirements, commissioning procedures, and project documentation are completed in accordance with company processes.</p><p>• Managing customer interfaces during execution, responding to operational issues, and ensuring a high level of customer satisfaction throughout project delivery.</p><p>• Ensuring field teams understand project scope, contractual obligations, and technical requirements to achieve successful project outcomes.</p><p>• Driving continuous improvement in field operations, service delivery processes, execution efficiency, and safety performance.</p><p>• Developing the capability of field service personnel through coaching, competency development, and training programs.</p><p>Skills/Knowledge:</p><p>• Demonstrated experience managing field service teams, subcontractors, and site-based project execution.</p><p>• Strong understanding of HSE, quality management systems, and project execution best practices.</p><p>• Excellent leadership, communication, planning, and organizational skills in a customer-facing environment.</p><p>• Ability to manage multiple projects simultaneously while maintaining schedule, quality, and safety performance.</p><p>• Experience working within cross-functional and matrix organizations to deliver complex technical projects is a strong advantage.</p><p>• Ability to build trusted relationships with customers — including identifying opportunities to upsell Novel products and services — and with internal stakeholders, while effectively managing execution priorities.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Required Qualifications:</b></p><p>• Bachelor's Degree in Mechanical Engineering, Materials Engineering, or another relevant engineering discipline; pipeline infrastructure experience is mandatory.</p><p>• Minimum of 5 years' experience leading field execution, installation, commissioning, or service delivery within energy, industrial, pipeline, infrastructure, or EPC-type environments.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Leverage your abilities and join the dynamic team of a leading company specializing in Hospitality and Hotel Management located in Makkah. The Director of Hospitality will Develop plans and procedures for hospitality operations within the entity in alignment with operational plans and set objectives and Monitor all approved processes and ensure the availability of all technical and human resources to guarantee smooth daily operations with maximum efficiency and effectiveness. Location: Makkah, Saudi Arabia Key Responsibilities: Develop, establish, and coordinate operational plans and procedures for hospitality department staff, define roles and responsibilities, and distribute tasks accordingly. Provide general oversight of hospitality teams' performance, ensure adherence to approved hospitality standards, monitor workflow and procedures, and verify that service levels meet established quality standards. Monitor and evaluate the cleanliness of food and beverage preparation areas, ensuring full compliance with all hygiene, occupational safety, and relevant standards. Oversee technical and periodic reports on operational challenges and issues, propose appropriate solutions, and recommend corrective actions. Review and assess inventory levels of raw materials required for food and beverage preparation, and ensure their availability in sufficient quantities to prevent any shortages.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma or Bachelor's degree in Hotel Management, Hospitality, or a related field.</li><li>Minimum of 15 years of experience in hospitality operations within the relevant functional scope.</li><li>Proven track record in managing large-scale hospitality operations with multiple properties or high-capacity facilities.</li><li>Strong knowledge of Hajj and Umrah operational cycles, seasonal demand fluctuations, and crowd management logistics.</li><li>Experience in leading and developing multicultural teams in a fast-paced hospitality environment.</li><li>Expertise in quality assurance and continuous improvement methodologies within food and beverage services.</li><li>Strong understanding of health, safety, and food hygiene regulations (HACCP, ISO, or equivalent certifications).</li><li>Excellent communication and stakeholder management skills, with the ability to coordinate with internal departments and external suppliers.</li><li>Proficiency in hospitality management systems and ERP software (e.g., Oracle, SAP, Micros, or similar).</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> </p> <b>Job Description</b> <p> </p> <p> </p> <p> </p> <p> <b>Overview</b> </p> <p> </p> The Project Controls Director is responsible for providing strategic leadership, governance, assurance, and oversight of all programme controls functions across major capital projects and programmes. The role leads the planning, scheduling, cost management, reporting, risk management, change control, information management, digital PMO systems, and programme performance functions to ensure successful delivery of programme objectives. As a key member of the Programme Leadership Team, the Project Controls Director drives the implementation of AI-enabled project controls, digital PMO transformation, predictive analytics, integrated reporting platforms, Common Data Environments (CDE), and Programme Management Information Systems (PMIS) to deliver enhanced visibility, forecasting accuracy, governance, and executive decision support. The role acts as the principal advisor to the Programme Director, client representatives, government stakeholders, and project teams on all matters relating to programme performance, controls, forecasting, risk, assurance, and governance. <div> </div> <p> </p> <p> <b>Your Role</b> </p> <p> </p> <b>Strategic Leadership and Governance</b> <ul> <li> Provide strategic direction and leadership for all project controls disciplines including planning, cost control, reporting, risk management, change management, document control, information management, and performance assurance. </li> <li> Establish and maintain programme-wide project controls governance frameworks, policies, standards, procedures, and assurance processes. </li> <li> Lead the development and implementation of project controls methodologies and best practices to optimize programme performance and successful delivery. </li> <li> Develop and implement Project Controls Manuals, Scheduling Manuals, Reporting Frameworks, Risk Management Frameworks, Enterprise Project Structures (EPS), Work Breakdown Structures (WBS), forms, templates, and control procedures. </li> <li> Ensure alignment of project controls activities with programme objectives, client requirements, corporate governance, and industry standards. </li> <li> Provide leadership and mentoring to multidisciplinary project controls teams. </li> </ul> <b>Digital PMO Strategy and Transformation</b> <ul> <li> Lead the Digital PMO strategy across the programme, integrating project controls, reporting, governance, and digital delivery platforms. </li> <li> Drive implementation and optimization of Programme Management Information Systems (PMIS). </li> <li> Establish and govern Common Data Environments (CDE) to improve collaboration, information management, auditability, and programme transparency. </li> <li> Lead implementation of workflow automation and digital approval processes to improve efficiency and governance. </li> <li> Promote digital transformation and continuous improvement across programme controls functions. </li> <li> Drive integration between PMIS, ERP systems, BIM platforms, risk management systems, and reporting tools. </li> <li> Support implementation of digital twin technologies and advanced programme intelligence platforms where applicable. </li> </ul> <b>AI-Enabled Project Intelligence and Predictive Analytics</b> <ul> <li> Lead the adoption of Artificial Intelligence (AI), machine learning, and predictive analytics technologies across programme controls functions. </li> <li> Develop predictive forecasting models for schedule performance, cost trends, productivity, risk exposure, and programme delivery outcomes. </li> <li> Establish AI-driven early warning systems to identify emerging issues before they impact programme performance. </li> <li> Implement programme intelligence capabilities that support proactive intervention and executive decision-making. </li> <li> Utilize predictive analytics, scenario planning, and trend analysis to identify opportunities and threats. </li> <li> Lead the evolution of reporting from historical performance tracking to predictive programme intelligence. </li> <li> Ensure AI-generated insights are governed, validated, and supported by appropriate assurance and data-quality controls. </li> </ul> <br><ul> </ul> <b>Qualifications Required</b> <ul> <li> Bachelor's Degree in Civil Engineering, Construction Management, Project Management, Quantity Surveying, Engineering Management, or related discipline. </li> <li> Master's Degree in Engineering, Construction Management, Business Administration, Project Management, or equivalent preferred. </li> <li> Relevant degree from a recognized university. </li> <li> Full membership of a recognized professional institution. </li> </ul> <div> </div> <p> <b>Professional Certifications (Preferred)</b> </p> <ul> <li>PMP (Project Management Professional)</li> <li>PMI-SP (Scheduling Professional)</li> <li>PMI-RMP (Risk Management Professional)</li> <li>CCP (Certified Cost Professional)</li> <li>PSP (Planning &amp; Scheduling Professional)</li> <li>MRICS / FRICS</li> <li>Chartered Engineer (CEng)</li> <li>PMO Professional Certification</li> <li>Digital Transformation, Data Analytics, or AI Certifications</li> </ul> <div> </div> <p> <b>About You</b> </p> <ul> <li> Minimum 20 years of relevant project controls experience. </li> <li> Minimum 15 years in senior project controls leadership positions. </li> <li> Minimum 10 years GCC and Middle East experience. </li> <li> Professional Certification Preferred: PMP (Project Management Professional), PMI-SP (Scheduling Professional), PMI-RMP (Risk Management Professional), CCP (Certified Cost Professional), PSP (Planning &amp; Scheduling Professional), MRICS / FRICS, Chartered Engineer (CEng), PMO Professional Certification, Digital Transformation, Data Analytics, or AI Certifications </li> <li> Proven experience delivering large-scale infrastructure, transportation, utilities, buildings, industrial, energy, or giga-project programmes. </li> <li> Extensive experience managing PMO, programme controls, reporting, governance, risk, and assurance functions. </li> <li> Experience implementing PMIS, CDE, integrated reporting platforms, and AI-enabled project controls solutions. </li> <li> Strong understanding of KSA Vision 2030 projects and government programme environments. </li> <li><br></li></ul></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >Department: Revenue Management &amp; Reservations</span></p><p>Reports To: Director of Revenue Management</p><p>Location: M venpick Hotel &amp; Residence Hajar Tower Makkah</p><p>Hotel Brand: M venpick by Accor</p><p>Position Summary</p><p>The Director of Reservations is responsible for leading the Reservations Department and ensuring the effective management of room reservations, inventory control, and reservation systems to maximize conversion, optimize room availability, and deliver exceptional service. The role works closely with the Director of Revenue Management, Sales, Front Office, Revenue, and Distribution teams to ensure reservation accuracy, inventory integrity, and seamless guest experiences, particularly during high-demand periods including Hajj, Ramadan, and Umrah.</p><p><b>Key Responsibilities</b></p><p>Reservations Operations</p><ul><li>Lead and manage the daily operations of the Reservations Department.</li><li>Ensure all reservations are processed accurately and within brand standards.</li><li>Maintain reservation quality, guest communication, and response times.</li><li>Supervise reservation team and ensure service excellence.</li><li>Monitor reservation queues and booking turnaround times.</li><li>Handle VIP, group, and complex reservation requests.</li><li>Ensure reservation policies are consistently followed.</li></ul><p>Inventory &amp; Availability Management</p><ul><li>Manage room inventory in coordination with the Revenue Management team.</li><li>Ensure room availability is accurately reflected across all booking channels.</li><li>Monitor room allocation, restrictions, stop-sell periods, and overbooking levels.</li><li>Coordinate room releases during Hajj, Ramadan, and peak demand periods.</li><li>Ensure rate codes, packages, and promotions are loaded correctly.</li></ul><p>Distribution Systems</p><ul><li>Ensure accurate setup and maintenance of Opera PMS and Accor reservation systems.</li><li>Coordinate with Distribution and Revenue teams regarding channel connectivity.</li><li>Monitor reservation interfaces and system performance.</li><li>Ensure reservation data integrity across all systems.</li></ul><p>Revenue Support</p><ul><li>Support the Director of Revenue Management in implementing approved pricing strategies.</li><li>Monitor pickup trends and booking pace.</li><li>Prepare daily reservation and pickup reports.</li><li>Identify unusual booking patterns and communicate them promptly.</li><li>Assist with forecasting by providing reservation insights and booking trends.</li></ul><p>Team Leadership</p><ul><li>Recruit, train, coach, and develop the Reservations team.</li><li>Conduct performance evaluations and continuous coaching.</li><li>Ensure compliance with Accor brand standards.</li><li>Build a high-performing, guest-focused reservations team.</li></ul><p>Cross Functional Collaboration</p><ul><li>Work closely with Front Office to ensure room readiness and arrival planning.</li><li>Coordinate with Sales regarding group blocks and contracted allocations.</li><li>Support Finance with reservation audits when required.</li><li>Collaborate with Marketing regarding promotional offers and campaigns.</li></ul><p>Reporting</p><ul><li>Prepare daily pickup reports.</li><li>Produce weekly reservation performance reports.</li><li>Monitor booking pace against forecast.</li><li>Track reservation conversion.</li><li>Analyze booking source performance.</li><li>Monitor cancellations and no-show trends.</li></ul><p>Enjoy discounted Heartist rates across Accor s global network of 5,600 properties and 10,000 food &amp; beverage venues.</p><p>Access continuous learning and development through Accor s Revenue Management Academy and leadership programs.</p><p>Opportunity to grow your career globally across 45+ Accor brands in over 110 countries.</p><p>Work with industry-leading tools including the IDeaS Revenue Management Platform .</p><p>Be part of one of Makkah s most iconic hotels, serving guests from all over the world.</p><p>Why work for Accor?</p><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Hotel Management, Business, or related field.</li><li>3 5 years of experience in revenue and reservation management roles within a luxury or upper-upscale hotel environment (Accor experience preferred).</li><li>Strong analytical and problem-solving skills with the ability to translate data into actionable insights.</li><li>Experience with IDeaS Revenue Management System and Opera PMS highly desirable.</li><li>In-depth knowledge of online distribution channels, OTA management, and dynamic pricing models.</li><li>Excellent communication, presentation, and collaboration skills.</li><li>Fluent in English ; proficiency in Arabic is an advantage.</li><li>High level of integrity, attention to detail, and ability to perform under pressure especially during peak seasons.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description Role Overview We are seeking a visionary, high-bar leader to build and scale Hungerstation s Vendor Operations function. The Director of Vendor Operations will own the entire vendor lifecycle onboarding, compliance, performance management, quality, experience, and support across restaurants, groceries, convenience stores, pharmacies, and other verticals. This leader will ensure our vendor ecosystem thrives by driving operational excellence, leveraging data, and aligning closely with product, technology, and regulatory bodies. The role requires a blend of strategy, analytical rigor, and execution discipline, with the ability to inspire teams, scale processes, and set new industry standards. Key Responsibilities 1. Vendor Performance Drive the overall vendor operations strategy, cascading Hungerstation s business goals into actionable vendor performance initiatives. Lead cross-functional collaboration with local and global teams to improve vendor experience, customer satisfaction, and rider efficiency. Establish benchmarks and KPIs such as reliability, availability, order timing, and seamless experience metrics. Analyze data, spot trends, and generate actionable insights to optimize vendor performance &amp; platform growth. Use controlled testing and market feedback to design and launch enhancements to vendor operations. Provide senior management with regular performance reports, insights, and recommendations. 2. Vendor Quality &amp; Experience Own the delivery of premium vendor experiences across all operational touchpoints. Manage service levels, NPS, CSAT, and vendor satisfaction metrics. Build and maintain the knowledge base and SOPs as the source of truth for vendor operations. Conduct regular audits, RCAs, and calibration sessions to drive quality improvements. Implement continuous feedback loops between vendors and internal teams. Design quality scorecards, surveys, and feedback tools to capture the voice of the partner. Proactively identify and execute process improvements that enhance efficiency and compliance. Proactively identify and execute process improvements that enhance efficiency and compliance. 3. Vendor Systems Lead the technical backbone of vendor operations, managing configurations, integrations, zoning, pricing, and marketing systems. Own and enhance vendor portals, self-service platforms, and transmission devices. Ensure system availability, reliability, and usability through proactive troubleshooting and maintenance. Partner with local/global product teams to influence system design and rollout. Develop vendor training strategies to ensure effective system adoption. Provide insights, reports, and documentation on system performance and improvements. 4. Vendor Support Oversee a high-performing support function that delivers first-contact resolution (FCR) across all vendor touchpoints. Ensure seamless onboarding, menu setup, working hours configuration, and ongoing vendor maintenance. Manage SLA compliance and explore opportunities to set new benchmarks. Deliver proactive support based on data shared by the performance team. Coordinate with logistics partners for device delivery, menu photoshoots, and troubleshooting. Provide multichannel support (chat, email, phone) with professional communication and high CSAT. Identify recurring issues and collaborate with internal teams to reduce escalations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Experience 10+ years in vendor/supplier operations, marketplace management, or logistics/e- commerce, with 4+ years in senior leadership. Proven success in scaling vendor operations in high-growth environments. Experience managing multi-vertical ecosystems (food, grocery, retail, pharmacy). Fluency in both English and Arabic language Skills &amp; Attributes Strong analytical and data-driven decision-making skills. Process design and optimization mindset Excellent cross-functional collaboration and stakeholder influence. Inspirational leadership, capable of attracting and retaining top talent. Resilient, adaptable, and comfortable with high-pace, ambiguous environments</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Reporting to the General Manager, the Director of Commercial is responsible for leading the overall commercial strategy of Sofitel Jabal Omar Makkah, driving sustainable revenue growth, market share, profitability and brand positioning across all business segments. As a key member of the Executive Committee, this role provides strategic leadership across Sales, Revenue Management, Marketing, Digital &amp; Communications, Distribution, Reservations and Business Development, ensuring all commercial disciplines operate under one integrated strategy. Working closely with Operations, Finance and Regional Commercial teams, the Director of Commercial develops and executes revenue-generating initiatives that maximize performance across Rooms, Restaurants, Wellness, Meetings &amp; Events and ancillary revenue streams, while strengthening the hotel's position as one of the leading luxury hospitality destinations in Makkah. Acting as both a commercial strategist and brand ambassador, the Director ensures that every commercial initiative reflects the elegance of the Sofitel brand while respecting the cultural and religious significance of the destination. Key Responsibilities, among others;</p><p>Commercial Strategy &amp; Business Planning:</p><ul><li>Develop and execute the hotel's overall commercial strategy aligned with business objectives, market conditions and brand standards.</li><li>Lead the annual commercial planning process including budgeting, forecasting and business plans.</li><li>Identify new revenue opportunities across all business segments and distribution channels.</li><li>Establish short, medium and long-term commercial priorities to maximise profitability and market share.</li><li>Collaborate closely with Operations and Finance to align commercial initiatives with operational capabilities and financial objectives.</li><li>Monitor market dynamics, competitor activity, demand patterns and industry trends to identify strategic opportunities.</li></ul><p>Sales Leadership:</p><ul><li>Lead the Sales function across all market segments including Corporate, Leisure, Wholesale, Government, Luxury Travel, Groups and MICE.</li><li>Develop strategic sales plans to maximise business from domestic, regional and international markets.</li><li>Strengthen relationships with key corporate accounts, travel partners, luxury consortia, government entities and tourism stakeholders.</li><li>Drive proactive business development and account acquisition strategies.</li><li>Ensure effective sales activities including prospecting, account management, sales missions and client events.</li><li>Monitor sales performance through defined KPIs and ensure achievement of revenue targets.</li></ul><p>Revenue Management &amp; Distribution:</p><ul><li>Provide strategic oversight of Revenue Management to maximise RevPAR, ADR and occupancy.</li><li>Ensure pricing strategies remain dynamic, competitive and aligned with market demand.</li><li>Lead weekly commercial and revenue strategy meetings.</li><li>Optimise channel mix across direct and indirect distribution.</li><li>Oversee inventory management, segmentation strategies and demand forecasting.</li><li>Ensure effective management of distribution channels including Brand.com, GDS, OTAs, wholesalers and strategic partners.</li><li>Continuously identify opportunities to improve profitability through pricing optimisation and revenue management practices.</li></ul><p>Marketing, Digital &amp; Brand Positioning:</p><ul><li>Oversee the integrated Marketing, Digital and Communications strategy to strengthen brand awareness, market positioning and commercial performance.</li><li>Ensure marketing initiatives support revenue objectives across Rooms, F&amp;B, Wellness and ancillary outlets.</li><li>Champion the hotel's Cultural Link and brand storytelling across all guest touchpoints.</li><li>Support strategic partnerships, PR initiatives, digital campaigns and luxury brand collaborations.</li><li>Ensure digital marketing investments generate measurable commercial returns.</li></ul><p>E-Commerce &amp; Distribution Performance:</p><ul><li>Drive growth across all digital channels, ensuring strong direct booking performance.</li><li>Oversee website performance, booking engine optimisation and digital conversion strategies.</li><li>Support CRM initiatives and guest lifecycle marketing.</li><li>Monitor digital analytics, campaign performance and customer acquisition costs.</li><li>Ensure effective collaboration between Revenue, Marketing and Distribution teams.</li></ul><p>Commercial Performance &amp; Analytics:</p><ul><li>Monitor commercial performance through key metrics including Revenue, RevPAR, ADR, Occupancy, Market Share, GOP contribution and channel profitability.</li><li>Analyse market intelligence and competitor performance to support strategic decision-making.</li><li>Prepare regular commercial performance reports for the General Manager, Executive Committee and Regional Commercial teams.</li><li>Develop action plans to address business gaps and capitalise on emerging opportunities.</li><li>Ensure data-driven decision making across all commercial disciplines.</li></ul><p>Cross-Functional Leadership:</p><ul><li>Serve as a strategic advisor to the General Manager on all commercial matters.</li><li>Foster strong collaboration between Commercial, Operations, Finance and Talent &amp; Culture.</li><li>Ensure seamless communication between Sales, Revenue Management, Marketing and Reservations.</li><li>Drive a culture of accountability, innovation and continuous improvement.</li><li>Lead commercial projects supporting hotel openings, renovations and strategic initiatives where applicable.</li></ul><p>Leadership &amp; Talent Development:</p><ul><li>Lead, coach and develop a high-performing Commercial team.</li><li>Create an environment that promotes collaboration, innovation and performance excellence.</li><li>Identify and develop future commercial talent through coaching, mentoring and succession planning.</li><li>Establish clear objectives and performance expectations across all commercial disciplines.</li><li>Champion Sofitel's culture, values and luxury service philosophy.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in hospitality management, Business Administration, Marketing or a related field.</li><li>Minimum 10 years' experience in commercial leadership within luxury hospitality.</li><li>Proven experience leading integrated commercial functions including Sales, Revenue Management and Marketing.</li><li>Strong understanding of luxury hospitality, distribution, pricing strategy and revenue optimisation.</li><li>Demonstrated ability to deliver sustainable revenue growth and market share improvements.</li><li>Strong financial and commercial acumen.</li><li>Excellent analytical and strategic planning skills.</li><li>Strong leadership, negotiation and stakeholder management capabilities.</li><li>Experience working within an international luxury hotel brand.</li><li>Fluent in English and Arabic.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>About Us</strong> </p> <p>Adeera is a hotel management company established by Saudi Arabia s Public Investment Fund (PIF) to develop distinctive, locally inspired hotel brands that reflect the Kingdom s rich cultural heritage. Based in Riyadh, Adeera supports Vision 2030 by positioning Saudi Arabia as a premier global destination.</p> <p>We manage mid-scale to luxury hotels that combine authentic guest experiences with innovative, tech-enabled services. Our mission is to bring Saudi hospitality to the world, guided by values of generosity, innovation and future consciousness.</p> <p> <b>JOB SCOPE</b> </p> <p>The Cluster Director of Sales is responsible for establishing and leading the proactive sales strategy for Luxury Hotel - Qiddiya during pre-opening, launch and stabilization. The role will drive revenue across corporate, government, MICE, group, leisure, wholesale, travel trade, consortia, destination and strategic partnership segments, while supporting the hotel s occupancy, ADR, RevPAR, total revenue and market share objectives.</p> <p>As additional Qiddiya hotels open, the role is expected to evolve from a single-property opening role into a broader Qiddiya cluster sales leadership role, supporting destination-wide account management, segment deployment, lead generation, sales coordination and performance reporting across multiple hotels, brands, demand segments and feeder markets.</p> <p>The Director of Sales works closely with the General Manager, Revenue Management, Marketing &amp; PR, Reservations, Events, F&amp;B, Operations, Corporate Commercial, owner representatives and destination stakeholders to ensure sales activity is commercially focused, brand-aligned, measurable and operationally deliverable.</p> <p> </p> <p> <b>MAIN DUTIES &amp; RESPONSIBILITIES:</b> </p> <p> <b>Sales Strategy &amp; Business Development</b> </p> <ul> <li>Develop and implement the annual sales strategy for Luxury Hotel - Qiddiya, aligned with the hotel business plan, revenue strategy, brand positioning and opening objectives.</li> <li>Lead the sales strategy input into the hotel and future Qiddiya cluster commercial strategy.</li> <li>Identify, prioritize and grow key market segments including corporate, government, MICE, group, leisure, wholesale, travel trade, consortia, DMCs and strategic partnerships.</li> <li>Build annual account plans, segment targets, feeder-market priorities and production goals for the sales team.</li> <li>Drive proactive sales deployment through sales calls, client presentations, networking, trade shows, sales missions, fam trips, site inspections and destination activations.</li> </ul> <p> </p> <p> <b>Pre-Opening Sales Readiness</b> </p> <ul> <li>Develop and execute the pre-opening sales plan, including account mapping, prospect lists, segment strategy, launch offers, RFP strategy, trade engagement and sales activation milestones.</li> <li>Build the sales pipeline ahead of opening to support early occupancy, group base, corporate demand, travel trade awareness and MICE conversion.</li> <li>Coordinate with Revenue Management on opening rate strategy, business mix, need periods, group pricing, displacement decisions and contract terms.</li> <li>Coordinate with Marketing &amp; PR on opening campaigns, destination messaging, sales collateral, presentations, client events and trade communication.</li> <li>Ensure sales systems, CRM, account records, pipeline tracking, proposal templates and reporting tools are ready before go-live.</li> </ul> <p> </p> <p> <b>Account Management &amp; Partnerships</b> </p> <ul> <li>Build and maintain strong relationships with corporate accounts, government entities, travel managers, TMCs, DMCs, tour operators, wholesalers, consortia, luxury travel advisors, MICE buyers and strategic partners.</li> <li>Negotiate commercial agreements, preferred partnerships, corporate rates, group terms and tactical offers in line with approved pricing and contracting guidelines.</li> <li>Develop total account management plans for high-value accounts, including decision-maker mapping, production targets, action plans and account reviews.</li> <li>Maintain high-value client retention, account growth and profitable market share within assigned segments.</li> <li>Represent the hotel and future cluster at trade shows, industry events, sales missions, destination forums and key account meetings.</li> </ul> <p> </p> <p> <b>Revenue &amp; Commercial Performance</b> </p> <ul> <li>Work closely with Revenue Management to align pricing, business mix, segment strategy, sales deployment and demand-generation activity.</li> <li>Drive occupancy, ADR, RevPAR, total rooms revenue, MICE revenue, F&amp;B revenue and market share through proactive sales activity.</li> <li>Monitor sales pipeline, conversion, lost business, account production, lead source, booking pace and segment performance.</li> <li>Provide sales forecasts, business-on-the-books insight and market intelligence to support weekly revenue meetings and commercial decision-making.</li> <li>Identify new revenue opportunities across rooms, meetings and events, F&amp;B, leisure packages, destination experiences and strategic partnerships.</li> </ul> <p> </p> <p> <b>Meetings, Events &amp; Group Sales</b> </p> <ul> <li>Lead MICE, group and event sales strategy in coordination with Events, Revenue Management, F&amp;B and Operations.</li> <li>Drive group rooms, meeting room, banquet, catering, social event and destination event revenue.</li> <li>Ensure effective inquiry management, response times, proposal quality, follow-up discipline, conversion tracking and handover from Sales to Operations.</li> <li>Apply displacement analysis, space optimization and commercial judgment to group and event opportunities.</li> <li>Develop corporate meetings, incentive, association, government, social and destination-linked event opportunities.</li> </ul> <p> </p> <p> <b>Cluster and Future Growth</b> </p> <ul> <li>Prepare the Sales function to expand from a hotel in Qiddiya to a cluster model as additional Qiddiya Hotels are onboarded.</li> <li>Develop scalable sales deployment, account ownership, lead-sharing, reporting and performance standards across the Qiddiya hotel portfolio.</li> <li>Coordinate property-level sales activity with future cluster-wide account strategy, destination campaigns and owner-related commercial priorities.</li> <li>Recommend future team structure, segment coverage, market deployment and sales resources as hotel openings and business volume increase.</li> <li>Ensure consistency in sales governance, account management, contracting, reporting and pipeline discipline across the Qiddiya hotel portfolio.</li> </ul> <p> </p> <p><br></p><ul> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> <strong>POSITION REQUIREMENTS</strong> </p> <p> <strong>SKILLS:</strong> </p> <ul> <li>Strategic Sales Planning</li> <li>Business Development and Proactive Sales Deployment</li> <li>Key Account Management and Total Account Planning</li> <li>Corporate, Government, MICE, Leisure, Wholesale and Travel Trade Sales</li> <li>RFP Management and Contract Negotiation</li> <li>MICE, Group and Event Sales Strategy</li> <li>Pipeline Management, Lead Conversion and CRM Discipline</li> <li>Sales Forecasting, Budgeting and Performance Reporting</li> <li>Revenue, Market and Competitor Analysis</li> <li>Commercial Acumen and Business Mix Optimization</li> <li>Partnership Development and Destination Sales</li> <li>Sales Governance, Contracting and Rate Integrity</li> <li>Cluster / Multi-Property Sales Management</li> <li>Stakeholder Management with Owner, Corporate, Hotel and Destination Teams</li> <li>Leadership, Coaching and Team Development</li> <li>Communication, Presentation and Negotiation Skills</li> <li>Problem Solving and Decision-Making Skills</li> </ul> <p> <strong>EDUCATION, QUALIFICATIONS:</strong> </p> <ul> <li>Bachelor s degree in business administration, Hospitality Management, Marketing, Commercial Management or a related field.</li> <li>Minimum 7 to 10 years of progressive experience in hotel sales, including at least 3 to 5 years in a leadership role.</li> <li>Pre-opening experience is strongly preferred, ideally in resort, destination, leisure, entertainment, MICE or multi-property environments.</li> <li>Experience with luxury, upper-upscale, lifestyle or complex mixed-demand hotels is preferred.</li> <li>Strong knowledge of corporate, government, MICE, group, leisure, wholesale, travel trade, consortia and destination sales segments.</li> <li>Proven track record of achieving revenue, market share, account production and conversion targets.</li> <li>Strong understanding of revenue management, pricing, distribution, contracting, account planning, CRM and sales reporting.</li> <li>Experience representing hotels at trade shows, sales missions, client events and strategic partnership forums.</li> <li>Fluent English required. Arabic is an advantage.</li> </ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>JOB SUMMARY </b>Functions as the leader of the property s group sales effort for properties with a significant number of events over 300 peak rooms. Manages the property's reactive and proactive group sales efforts. Shares responsibility for achieving group revenue goals, guest and associate satisfaction. Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process. Provides day-to-day leadership oversight to the on-property group sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the property s sales objectives. Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., catering and group rooms) for all events.</p><p>CANDIDATE PROFILE Education and Experience Required: 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. Preferred: 4 year college degree. Demonstrated skills in supervising a team. Group sales experience.</p><p>CORE WORK ACTIVITIES</p><p>Managing Sales Activities</p><p>Functions as the leader of the property s group sales effort for properties with a significant number of events over 300 peak rooms. Solicits, books and develops local group business. Recommends booking goals for sales team members. Develops and manages group sales revenue and operation budgets, and provides forecasting reports. Works with management team to create and implement a group sales/marketing plan addressing revenue, customers and market. Assists with selling, implementation and follow-through of group sales promotions. Executes and supports Marriott s Customer Service Standards and hotel s Brand Standards. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Participates in and practices daily service basics of the brand (e.g.,, Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting). Coordinates and deploys group sales resources on-property to monitor the pull-through and sustainment of sales strategies and selling solutions. Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. Manages the property's reactive and proactive group sales efforts. Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process. Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., catering and group rooms) for all events. Performs other duties, as assigned, to meet business needs.</p><p>Building Successful Relationships</p><p>Works collaboratively with off-property sales channels (e.g., Group Sales with the Sales Office, Area Sales, Enterprise Sales Team (EST)) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative. Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ,maintain guest satisfaction. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. Gains understanding of the hotel s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Develops a close working relationship with operations to execute strategies at the hotel level.</p><p>Leadership</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education and Experience Required: 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. Preferred: 4 year college degree. Demonstrated skills in supervising a team. Group sales experience.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description: <p>Our client is a Saudi-based holding group managing a diverse portfolio of operating companies. The organisation is strengthening portfolio governance and performance visibility.</p><br> <p><strong>The Role</strong></p><br> <p>The Director will lead portfolio performance management and PMO governance across subsidiaries. This role will establish KPIs, reporting frameworks, and performance reviews. A key focus will be identifying performance gaps and supporting corrective action. The Director will work closely with subsidiary leadership and group executives. This role will also support strategic initiatives and transformation tracking. Executive-level reporting and influence are central.</p><br> <p><strong>Candidate Profile</strong></p><br> <p>The ideal candidate will have senior experience in PMO, portfolio management, or performance roles. Strong exposure to multi-entity environments is essential. Experience in Saudi Arabia is highly preferred. The candidate must demonstrate analytical strength, structure, and executive communication skills. Consulting or investment backgrounds are advantageous.</p><br><br> Required Skills: <p> <span>Performance</span> <span>Support</span> <span>Portfolio Management</span> <span>Consulting</span> <span>Reviews</span> <span>Performance Management</span> <span>Communication Skills</span> <span>Leadership</span> <span>Communication</span> <span>Management</span> </p><br> <br> <br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>