وظائف مدير العمليات في السعودية

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Steps from the Prophet’s Mosque, our Hotel will offer luxury accommodation for the city’s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet’s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.<br><br><p><b><span>About the Role</span></b></p><br><br><br><p><span>We are seeking a strategic, highly experienced, and integrity-driven </span><b><span>Director of Finance</span></b><span> to join the opening team at </span><b><span>Four Seasons Hotel Madinah</span></b><span>. Reporting directly to the General Manager, with dotted line reporting to the Regional Director of Finance and Vice President Operations Finance, you will be an integral member of the Hotel Leadership team, collectively responsible for key strategic and operational decisions for the hotel.</span></p><br><br><p><span>In this role, you will be responsible for safeguarding the hotel’s assets and financial resources, providing timely and accurate financial information, establishing and enforcing strong internal controls, and offering sound financial counsel to senior leadership. You will ensure that the hotel operates in full compliance with local regulations, corporate policies and procedures, and the terms and conditions of the Management Agreement.</span></p><br><br><p><span>As a senior leader, you will also serve as a cultural advocate of the Golden Rule, supporting a workplace where people are valued, developed, and empowered to deliver exceptional guest experiences.</span></p><br><br><br><p><b><span>What You Will Do</span></b></p><br><br><br><ul><li><p><span>Lead and oversee all Finance functions, including Accounting, Financial Reporting, Purchasing, Information Technology, Cost Control, Income Audit, Credit, Accounts Payable, General Cashier, Payroll, Receiving, and related financial operations.</span></p><br><br></li><li><p><span>Safeguard hotel assets and financial resources by establishing, maintaining, and enforcing effective internal controls.</span></p><br><br></li><li><p><span>Provide timely, accurate, and meaningful financial information to support strategic and operational decision-making.</span></p><br><br></li><li><p><span>Direct the preparation of annual budgets, business plans, forecasts, and long-term financial projections.</span></p><br><br></li><li><p><span>Monitor financial performance, analyze business trends, and provide recommendations to maximize profitability and operational efficiency.</span></p><br><br></li><li><p><span>Ensure compliance with generally accepted accounting principles, local statutory requirements, corporate financial policies, and the Management Agreement.</span></p><br><br></li><li><p><span>Provide financial counsel and business partnership to the General Manager, Hotel Leadership team, and department heads.</span></p><br><br></li><li><p><span>Oversee cash flow management, banking relationships, capital expenditure, working capital, and financial risk management.</span></p><br><br></li><li><p><span>Ensure proper financial controls are in place across Accounting, Purchasing, Food &amp; Beverage Control, and related operational areas.</span></p><br><br></li><li><p><span>Collaborate with Operations, Revenue Management, Sales &amp; Marketing, Food &amp; Beverage, Rooms Division, and People &amp; Culture to support the hotel’s commercial and operational goals.</span></p><br><br></li><li><p><span>Lead relationships with external auditors, financial institutions, regulatory authorities, ownership representatives, and corporate finance teams.</span></p><br><br></li><li><p><span>Act as a catalyst for change by identifying process improvements, strengthening systems, and supporting business transformation initiatives.</span></p><br><br></li><li><p><span>Recruit, lead, mentor, and develop the Finance team, fostering a culture of accountability, transparency, integrity, and continuous improvement.</span></p><br><br></li><li><p><span>Promote the Four Seasons Golden Rule by creating a respectful and supportive workplace where employees are empowered to perform at their best.</span></p><br><br></li><li><p><span>Support pre-opening activities, system implementations, financial setup, policy development, and strategic projects as required.</span></p><br><br></li></ul><br><p><b><span>What You Bring</span></b></p><br><br><br><ul><li><p><b><span>Bachelor’s degree</span></b><span> in Accounting, Finance, Business Administration, or a related field.</span></p><br><br></li><li><p><span>Professional accounting qualification such as CPA, CA, ACCA, CMA, or equivalent is highly preferred.</span></p><br><br></li><li><p><span>Proven experience as a </span><b><span>Director of Finance</span></b><span>, Assistant Director of Finance, or senior finance leadership role within a luxury hotel or international hospitality environment.</span></p><br><br></li><li><p><span>Strong technical knowledge of generally accepted accounting principles and hotel financial practices.</span></p><br><br></li><li><p><span>Comprehensive knowledge of all key areas within Finance, including Accounting, Purchasing, Food &amp; Beverage Control, Credit, Income Audit, Payroll, Accounts Payable, Cost Control, and Financial Reporting.</span></p><br><br></li><li><p><span>Strong business acumen with the ability to understand operational needs and contribute to key strategies and business decisions.</span></p><br><br></li><li><p><span>Highest level of integrity, transparency, professionalism, and sound judgment.</span></p><br><br></li><li><p><span>Strong leadership and talent management skills, with a passion for developing people and building high-performing teams.</span></p><br><br></li><li><p><span>Ability to act as a trusted business partner to senior leadership and as an employee champion within the hotel.</span></p><br><br></li><li><p><span>Excellent analytical, communication, influencing, and stakeholder management skills.</span></p><br><br></li><li><p><span>Experience with hospitality financial systems &amp; platforms, property management systems, and reporting tools.</span></p><br><br></li><li><p><span>Fluency in </span><b><span>English and Arabic</span></b><span> is essential.</span></p><br><br></li><li><p><span>Suitable candidates must be eligible to work in</span><b><span> Saudi Arabia</span></b><span>.</span></p><br><br></li></ul><br><p><b><span>What We Offer</span></b><br>&nbsp;</p><br><br><ul><li><p><span>Competitive salary.</span></p><br><br></li><li><p><span>Housing and transportation allowances.</span></p><br><br></li><li><p><span>Complimentary meals and uniform cleaning.</span></p><br><br></li><li><p><span>Medical and life insurance.</span></p><br><br></li><li><p><span>Employee Assistance Program and worldwide complimentary room nights.</span></p><br><br></li><li><p><span>Leadership development and career growth opportunities.</span></p><br><br></li><li><p><span>Additional family benefits.</span></p><br><br></li></ul><br><p><b><span>Schedule &amp; Hours</span></b></p><br><br><p><span>This is a full-time role.</span></p><br><br><br><br><br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Leverage your abilities</span><span>and join the dynamic team of a leading company operating in the government services and process facilitation sector.</span></p><br><p>The <strong>Product Manager</strong> will lead the development and management of innovative digital and service products that enhance the visa and travel experience for millions of customers. The role will drive the product lifecycle from ideation to launch and continuous improvement, focusing on digital platforms, identity solutions, and operational services that align with the organizations strategic objectives and Saudi Vision 2030.</p><br><p>Key Accountabilities</p><br><ul><li><p>Define and execute the product vision, strategy, and roadmap for digital and service products across visa processing, identity verification, travel solutions, and customer experience.</p><br></li><li><p>Manage the full product lifecycle, from discovery and requirements gathering to development, launch, and post-launch optimization, ensuring products meet market needs and business goals.</p><br></li><li><p>Lead the development of digital platforms, including the e-visa application portal, appointment scheduling systems, payment gateways, and customer tracking solutions.</p><br></li><li><p>Drive innovation in identity and consular services, including biometric solutions, digital identity verification, and secure document processing.</p><br></li><li><p>Collaborate with internal and external stakeholders, including government entities, technology partners, operations teams, and senior leadership to align product priorities with organizational objectives.</p><br></li><li><p>Conduct market research, competitor analysis, and customer feedback sessions to identify opportunities for new products and enhancements to existing offerings.</p><br></li><li><p>Define and track key product metrics such as application completion rates, customer satisfaction, processing time, and conversion rates to measure success and inform data-driven decisions.</p><br></li><li><p>Create and maintain detailed product requirements documents, user stories, and acceptance criteria for development teams.</p><br></li><li><p>Work closely with engineering, design, and quality assurance teams using Agile methodologies to ensure timely and high-quality product delivery.</p><br></li><li><p>Manage product budgets, pricing strategies, and revenue models to ensure financial viability and profitability of product lines.</p><br></li><li><p>Ensure all products comply with regulatory requirements, data security standards, and government policies related to visa and identity services.</p><br></li><li><p>Lead go-to-market strategies, including product positioning, messaging, training, and launch plans in coordination with marketing and operations teams.</p><br></li><li><p>Champion the customer experience, ensuring products are user-friendly, accessible, and meet the needs of diverse customer segments including pilgrims, tourists, business travelers, and expatriates.</p><br></li><li><p>Monitor product performance post-launch, gather user feedback, and implement continuous improvements to enhance value and customer satisfaction.</p><br></li><li><p>Mentor and guide junior product team members, fostering a culture of innovation and customer-centricity.</p><br></li></ul><p><strong>Knowledge, Skills, and Experience</strong></p><br><p>We are looking for a candidate with the following qualifications:</p><br><ul><li><p>Bachelors degree in Business Administration, Computer Science, Engineering, Marketing, or a related field. An MBA or Masters degree in a relevant discipline is highly preferred.</p><br></li><li><p>12-15 years of overall experience in product management, digital product development, or related fields, with a minimum of 5 years in a senior product management role.</p><br></li><li><p>Proven track record of successfully launching and managing digital products, preferably in government services, visa services, travel, aviation, identity solutions, fintech, or customer service platforms.</p><br></li><li><p>Strong experience with Agile methodologies, including Scrum or Kanban, and proficiency with product management tools such as Jira, Confluence, Aha, or Productboard.</p><br></li><li><p>Deep understanding of user experience design principles, customer journey mapping, and user-centered design processes.</p><br></li><li><p>Excellent analytical and data interpretation skills, with the ability to translate data into actionable product insights and strategic decisions.</p><br></li><li><p>Strong knowledge of the Saudi and regional market, including customer behavior, regulatory landscape, and competitive dynamics in the visa and travel sector.</p><br></li><li><p>Experience in both B2C and B2B product management, including working with enterprise clients, government entities, and end-users.</p><br></li><li><p>Proven ability to manage cross-functional teams and influence stakeholders without direct authority, including engineering, design, operations, marketing, and sales.</p><br></li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Leading Guest Services Teams&nbsp;<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Maintaining Guest Services and Front Desk Goals<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.<br>• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Serves as a leader in displaying outstanding hospitality skills.<br>• Sets a positive example for guest relations.<br>• Responds to and handles guest problems and complaints.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Strives to improve service performance.<br>• Provides immediate assistance to guests as requested.<br>• Ensures employees understand customer service expectations and parameters.<br>• Participates in the development and implementation of corrective action plans to improve guest satisfaction.<br>Implementing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.<br>• Manages payroll administration.<br>Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Participates in employee progressive discipline procedures.<br>• Uses all available on the job training tools for employees.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Supervises on-going training initiatives and conducts training when appropriate.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Maintains high visibility in public areas during peak times.<br>• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.<br>• Performs Front Desk duties in high demand times.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <br>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.&nbsp;In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3 >About Match</h3> <p >Match is seeking a dedicated and experienced <strong >Learning and Development Manager</strong> to join our team. This full-time role is based in the Makkah region, specifically covering operations in Jeddah and Makkah. The successful candidate will be instrumental in shaping the growth and capabilities of our workforce.</p> <h3 >Role Overview</h3> <p >The Learning and Development Manager will lead the company's L&amp;D function, overseeing the design, implementation, and management of comprehensive training and organizational development initiatives. This role focuses on enhancing employee capabilities across both retail and back-office operations, driving performance through structured learning programs, and supporting overall business growth and operational excellence.</p> <h3 >Key Responsibilities</h3> <ul > <li >Develop and execute the Learning &amp; Development strategy in alignment with business objectives.</li> <li >Identify training needs and design effective onboarding, technical, leadership, sales, and customer service programs.</li> <li >Manage and evaluate internal and external trainers to ensure consistent training delivery across all company locations.</li> <li >Establish Key Performance Indicators (KPIs) and implement automated performance appraisal systems to monitor employee performance and development.</li> <li >Design and maintain organizational structures, job descriptions, job analysis, and job evaluation frameworks.</li> <li >Conduct salary and market benchmarking studies, and support career progression and broader organizational development initiatives.</li> <li >Measure training effectiveness through relevant performance metrics and recommend continuous improvements to programs.</li> <li >Ensure that all training records, learning materials, and HR systems are accurately maintained and up to date.</li> <li >Perform any other duties as assigned by the Direct Manager.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >A minimum of <strong >10 years of experience</strong> in Learning &amp; Development or a related HR field.</li> </ul> <h3 >Work Location</h3> <p >This position is based in the Makkah region, with responsibilities covering operations in both Jeddah and Makkah.</p> <h3 >Application Information</h3> <p >Candidates who meet the specified requirements are encouraged to apply.</p>