UX Developers Jobs in Saudi

About BSF:<br>Banque Saudi Fransi (BSF) is a leading financial institution built on a bold vision, to merge Saudi leadership with international standards, from day one, we have gone beyond conventional banking empowering ambition, enabling growth, and shaping lasting legacies. Apply and Be part of a dynamic team that empowers progress for individuals, businesses, and society.<br>BSF Values: <br>We are BSF - Always putting the needs of our people, customers, shareholders and society ahead of our own personal agenda. We are a community that we defend and protect, always. True to ourselves, always - We are honest with one another, even at the risk of temporary disharmony. It is never personal. Us before me - We put ideas before ego and leverage the expertise of others. Keep it simple - We strive to make everything we do as simple as possible. We set our people up for success and then get out of their way. We only need to be asked one. We own it. Winning is fun - We seek to be number one in the hearts and minds of our people, customers and shareholders. We have limitless ambition and the drive to win. Think big, act quick - We think long-term in our decisions, but we make them quickly and have a bias towards action<br>Location: Riyadh, Saudi Arabia<br>Your Key Responsibilities:<br>Will be responsible to the building of all customer experience insights and reports within the bank covering the internal KPIs and external voice of customer related Build and manage the Customer experience Dashboards to be presented based on the different levels of the organizations Conduct multiple analysis and adhoc research to cover the customer satisfaction and operational Insights to represent the value of CXFamiliar with data analytics tools and techniques where he can create analysis and dashboards from scratch Manage the Market Research and Mystery shopping activity across bank for both Personal and wholesale banking Define needed surveys and questionnaires to be measured across different customer’s segments and personas Reporting to the senior manager of Customer Experience insights, you will be the focal point for all CX Champions across the Bank and will be accountable for their understanding and execution of their responsibilities. Coordinate with Business Lines in developing initiatives that address most relevant levers of enhancing CX, and support BLs in the Closed Loop Feedback (huddles, call backs, etc.) and escalation processes Ensure consistency and quality across the CX dashboards and researches Ensure delivery of all change initiatives across the Bank related to CXFollow-up on initiatives related to enhancing CX across all Bank Channels Ensure timely delivery and project goals are being met Eliminate roadblocks or escalate them to the CX Committee Present progress of initiatives in all CX forums Report progress to the Head of Group Customer Experience, including health checks on the CX program and on-going initiatives Co-ordinate business line CX initiatives, measure progress against targets, success and advocacy Ensure consistency and quality in the business lines across inner and outer loop processes Support follow-up and escalation process for closed loop feedback Review call-back reports and support huddles and coaching when needed Facilitate cross-functional initiatives and collaboration while clearing and roadblocks Oversee the global CX training program development Design training and motivational initiatives to drive customer advocacy in the bank’s employees Coordinate with HR to include NPS in introduction training Communicate bank’s goals and success stories with regards to NPSCX program updates and news Effective CLF management by the front line and celebrating CX champions Collaborate with Business Line heads to identify, develop & meet professional development requirements Conduct tailored training for the branch staff on topics related to the CX program Circulate memos related to the CX program based on input from the team Team Management: Operation, Lead, motivation and performance<br>Qualifications & Experience:<br>Bachelor in Business Administration (or similar admin program) Minimum 5 years of experience in a similar role in a banking environment Being a ‘banker’ will be an advantage, but is by no means critical<br>Knowledge & Skills:<br>Good level of understanding of customer experience strategy and objectives Strong program management skills and organizational skills essential to manage several projects Structured communication and persuasion skills required to move departments and people to action Exceptional analytical skills, high energy and motivational drive will be wording that others will have used to describe you. Data-driven mentality and a sound business judgement through strong analytical thinking. Ability to priorities competing demands efficiently. Strong planning and organizational skills Whilst speaking Arabic will take you places here, fluency in English is a must. Highly customer-centric with a passion to deliver a best-in-class customer experience High levels of personal and professional integrity A positive, self-sufficient individual with excellent communication skills, intellect and energy Very sound judgment and business instinct with a desire to challenge traditional thinking Ability to admit when you are wrong and learn from it – ready to share news, no matter how bad you think it is Determined to succeed, high energy with humility and a strong personal drive A collaborative working style. A very strong work ethic and a focus on customer delivery Knowledge of Tableau and Power BIVOC tools and system knowledge Proficient in Excel, SPSS, and relevant software<br>Are you ready to shape your future with confidence? Apply today

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.<br><br>The Role of the Guest Experience Assistant Manager<p>As Guest Experience Assistant Manager, you will play an integral role within the Guest Experience team, ensuring every guest is cared for from arrival to departure. As part of the first and last impression of the resort, this high-profile department carries a special responsibility in delivering exceptional and personalized luxury experiences in line with Four Seasons standards.</p><br><br><p>You will respond to a wide variety of guest requests by accurately assessing guest needs and preferences while adding thoughtful personal touches to maximize guest satisfaction. This role requires a strong passion for service excellence, attention to detail, and the ability to anticipate guest expectations while maintaining the highest levels of professionalism and hospitality.</p><br><br><p>Handling all guest interactions with warmth, professionalism, and genuine care, you will accommodate special requests whenever possible, resolve guest concerns efficiently, and assist guests with inquiries related to resort services, operating hours, resort experiences, transportation, dining reservations, and local recommendations. Guest interactions will take place both in person and over the phone, requiring excellent communication and interpersonal skills.</p><br><br><br>Four Seasons Resort Red Sea at Shura Island<p>Located on the stunning Shura Island, part of the visionary Red Sea destination on the western coast of Saudi Arabia, Four Seasons Resort Red Sea offers an ultra-luxury hospitality experience surrounded by pristine beaches, crystal-clear waters, and breathtaking natural beauty.</p><br><br><p>The resort combines world-class luxury with exceptional personalized service, offering guests unforgettable experiences through elegant accommodations, elevated dining concepts, wellness facilities, and curated resort experiences that reflect the renowned Four Seasons service culture.</p><br><br>Area of ResponsibilityRooms Division &amp; Guest Experience<ul><li>Ensure exceptional guest experiences throughout all stages of the guest journey.</li><li>Handle guest requests, concerns, and special arrangements promptly and professionally.</li><li>Coordinate closely with Front Office, Concierge, Housekeeping, and other operational departments to ensure seamless service delivery.</li><li>Support VIP arrivals, special occasions, and personalized guest experiences.</li><li>Maintain strong knowledge of resort facilities, services, and experiences to confidently assist guests.</li><li>Monitor guest satisfaction and contribute to service recovery efforts when needed.</li></ul><br>Guest Relations<ul><li>Build meaningful relationships with guests through personalized and engaging interactions.</li><li>Anticipate guest needs and exceed expectations through proactive service.</li><li>Ensure all guest communications are handled accurately and efficiently.</li><li>Promote Four Seasons culture and service standards at all times.</li></ul><br>Knowledge and Skills<ul><li>Bachelor’s degree preferred, ideally in Hospitality Management.</li><li>Minimum 2 years of experience within Rooms Division or Guest Experience operations in a luxury hotel or resort environment.</li><li>Engaging personality with strong interpersonal and communication skills.</li><li>Strong problem-solving abilities and ability to remain calm under pressure.</li><li>Proficiency in Opera PMS preferred.</li><li>Strong organizational and multitasking skills.</li><li>Excellent verbal and written communication skills in English; Arabic is an advantage.</li><li>Passion for luxury hospitality and personalized guest service.</li></ul><br>Saudization Opportunity<p>In line with Saudi Vision 2030, Saudi Nationals are strongly encouraged to apply. Four Seasons Resort Red Sea at Shura Island is committed to developing local talent through exceptional career growth and learning opportunities within luxury hospitality.</p><br><br><br>What to Expect<ul><li>Competitive Net Salary in a Tax-Free Environment</li><li>Housing provided</li><li>Transportation provided</li><li>30 Days Vacation</li><li>10 Public Holidays per Year</li><li>Paid Home Leave Tickets</li><li>Complimentary Employee Meals</li><li>Medical Insurance</li><li>Life Insurance</li><li>Employee Assistance Program</li><li>Worldwide Complimentary Room Nights with Four Seasons</li><li>Laundry/Dry Cleaning Provided for Work Attire</li><li>Growth &amp; Development Opportunities</li></ul><br><br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Rasf Investment Company is seeking a highly motivated and experienced Customer Experience Manager to lead the development and execution of customer experience initiatives that enhance customer satisfaction, loyalty, and overall service excellence. In this role, you will oversee the customer journey, drive continuous improvement initiatives, and collaborate with stakeholders across the organization to deliver a seamless and exceptional customer experience. Responsibilities Develop and implement customer experience strategies aligned with business objectives. Design and optimize customer journeys across all customer touchpoints. Monitor customer satisfaction metrics and identify opportunities for improvement. Oversee the management and resolution of customer complaints, requests, and service cases. Lead initiatives that enhance customer loyalty, retention, and engagement. Collaborate with cross-functional teams to improve customer-facing processes and services. Analyze customer feedback and service performance data to generate actionable insights. Prepare reports and dashboards to measure customer experience performance and outcomes. Manage relationships with service providers and ensure adherence to service standards. Lead and develop the Customer Experience team to achieve operational excellence. Stay informed of customer experience trends and best practices to support continuous improvement. Requirements Bachelor's degree in Business Administration, Marketing, Service Management, or a related field. Minimum 6 years of experience in Customer Experience, Customer Service, or a related field. At least 2 years of experience in a managerial or supervisory role. Experience within the real estate or service industry is preferred. Strong understanding of customer experience principles, methodologies, and best practices. Proficiency in CRM systems and customer analytics tools. Excellent communication, leadership, and stakeholder management skills. Strong analytical and problem-solving abilities. Professional certifications in Customer Experience or Quality Management are a plus. Benefits Competitive salary and benefits package. Opportunities for professional development and career growth. Collaborative and innovative work environment.

Job Summary The Customer Experience Specialist is responsible for ensuring a smooth and positive experience for clients by building strong relationships, following up on customer needs, handling concerns, and coordinating with internal teams to improve customer satisfaction and service quality.<br>Key Responsibilities Build and maintain good relationships with clients. Follow up with customers to ensure satisfaction with services provided. Handle customer concerns, requests, and escalations professionally. Coordinate with internal teams to resolve customer issues on time. Conduct regular customer feedback sessions and collect insights. Track customer experience tickets and follow up until closure. Prepare simple reports on customer feedback and satisfaction. Support customer retention and improve the overall client journey. <br>Requirements Bachelor’s degree in business administration or related field. Good communication and interpersonal skills. Strong problem-solving and follow-up skills. Ability to work with different teams and manage multiple tasks. Experience in customer service or customer experience is preferred. <br>Skills Communication Skills Customer Relationship Management Problem Solving Time Management Teamwork Reporting & Follow-up

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><b> Purpose of Job </b><br></div> <div> <p>Jobholders at this level are responsible for leading work activities and working autonomously with minor direction towards predetermined long-term objectives.<br> Jobholders might act as internal consultants and facilitators through providing guidance to deliver and perform operational activities.<br> Their main operational role includes supporting the assessment, execution, and evaluation of EVP, and various engagement programs to ensure ZATCA employees are retained and satisfied with the organizational culture and values. </p> </div> <div> <div> Job Resposiblites <br></div> <div> </div> </div> <div> <div> Job Details <br></div> <div> <p>Employee Value Proposition (EVP)</p> <p> Baseline and continuously assess ZATCA's present EVP status to preserve and improve employees' perceptions of the organization culture<br> Support the development of a compelling EVP with internal functions that showcases and differentiates ZATCA s strengths to attract, retain and engage ZATCA s employees<br> Address and resolve employee inquiries in a timely and efficient manner to maintain ZATCA's EVP and ensure employee satisfaction<br> Support the development of initiatives and programs based on ZATCA s defined culture, organization vision, mission, values, and best practices</p> <p>Engagement Programs Planning and Assessment </p> <p> Conduct research and benchmark employee engagement program best practices to recruit, retain, and maintain employee well being<br> Support identification of ZATCA s culture in line with organization vision, mission, values and best practices, and accordingly draft list of related initiatives and programs<br> Coordinate with relevant internal stakeholders to communicate ZATCA s cultural objectives, initiatives, and programs<br> Support the enablement as well as the implementation of employee engagement and cultural initiatives and programs ensuring alignment with overall strategy<br> Run periodical employee engagement surveys to evaluate employees commitment and satisfaction, and to assess current culture against target culture requirements<br> Analyze employee engagement survey results and accordingly assess ZATCA s cultural gaps covering the environment, behaviors, values and rituals in the workplace<br> Support the development of employee engagement strategy based on survey s results and accordingly draft list of related initiatives and programs to be implemented to improve employee engagement<br> Develop reports highlighting employee survey data analysis results, areas of improvement, and needed action plans</p> <p>Organization and Operations </p> <p> Follow all relevant policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner<br> Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner<br> Escalate complex problems to the relevant person to ensure cases/issues are closed properly<br> Perform other duties as requested</p> <p>People Management </p> <p> Train junior staff on the different job activities to ensure transfer of know-how, when applicable<br> Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff<br> Support junior staff or direct reports in order to execute their duties according to set policies and processes</p> </div> </div> <div> <div> Communication and Contacs <br></div> <div> </div> </div> <div> <div><b> Education </b><br></div> <div> <p>Bachelor s degree in Human Resources Management, Business Administration, or equivalent</p> </div> </div> <div> <div> Experience <br></div> <div> <p>A minimum of 5 years of relevant experience </p> </div> </div> <div> <div> Competencies <br></div> <div> <div>Human Capital Strategy - Advanced</div> <div>Collaboration and Communication - Developing</div> <div>Professionalism - Proficient</div> <div>Project Management - Advanced</div> <div>EVP, Engagement, Culture and Employee Satisfaction - Advanced</div> <div>Data Analytics - Proficient</div> <div>Results Oriented - Proficient</div> <div>Customer Focus - Proficient</div> <div>Enablement of Change and Innovation - Developing</div> <div>Negotiation and Influence - Proficient</div> </div> </div> <p> </p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Role Purpose Lead the planning, curation, and management of the destination’s cultural programming and experience layer, owning the programming calendar, content development, visitor journey, exhibit design and management, and external relations to ensure a coherent, authentic, and high-quality visitor experience across year-round and festival periods, while creating content and experiences that strengthen attendance and visitation in support of broader commercial objectives.<br> Key Responsibilities Programming Calendar Ownership: Own the annual, seasonal, and festival programming calendar, ensuring a balanced, relevant, and operationally deliverable mix of cultural experiences that aligns with asset priorities, key moments, and audience needs.<br> Content Development &amp; Attendance Drivers: Lead the development of programming content, narratives, and written materials that make the destination relevant, compelling, and culturally authentic, while shaping experiences and themes that increase audience interest, strengthen attendance and visitation, and support broader commercial objectives in coordination with Commercial and Marketing teams.<br> Visitor Journey &amp; Experience Design: Own the end-to-end visitor journey across programming touchpoints, ensuring experiences are coherent, engaging, intuitive, and culturally consistent from arrival through participation across year-round and festival periods.<br> Exhibit Design &amp; Management: Oversee the design, activation, and ongoing management of exhibits and programming spaces to ensure they remain experience-led, operationally ready, and aligned with the destination’s cultural narrative and quality standards.<br> External Relations Management: Manage relationships with external entities, cultural contributors, institutions, and partners required to support programming development and delivery, ensuring alignment, credibility, and continuity across the destination’s cultural offer.<br> Cross-Functional Integration &amp; Delivery: Coordinate with Operations, Facilities Management, Marketing, Commercial, and other internal stakeholders to ensure programming requirements are integrated into site readiness, delivery plans, communications, and visitor-facing execution.<br> Key Success Metrics - Quality, completeness, and timely delivery of the annual, seasonal, and festival programming calendar - Effectiveness of content and programming themes in strengthening attendance and visitation - Visitor satisfaction, engagement, and overall journey quality across programming touchpoints - Readiness, quality, and ongoing performance of exhibits and programming spaces - Strength and continuity of external relationships supporting programming delivery - Successful execution of year-round and festival programming in coordination with internal stakeholders Required Skills &amp; Competencies - Strong cultural programming and experience leadership - Ability to build and manage a year-round and seasonal programming calendar - Strong content development, writing, and narrative curation capability - Strong visitor journey and experience design capability - Strong exhibit design oversight and management capability - Strong external relations and partner management capability - Ability to create content and experiences that strengthen attendance and visitation Strong cross-functional coordination and team leadership capability Preferred Background · 10+ years of relevant experience across cultural programming, exhibitions, festivals, destination experiences, or visitor attractions · Track record in public-facing cultural, heritage, entertainment, or destination environments · Experience working with external institutions, cultural contributors, and strategic partners · Experience in Saudi or regional cultural contexts</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We re looking for a Global Brand Experience Lead to join the Global Brand Experience team at Snap Inc! Working from our Riyadh office, you ll play an important role in bringing Snapchat s brand to life in the Kingdom of Saudi Arabia. You ll collaborate with cross-functional teams, as well as external partners and vendors, to develop and execute events and experiences. </p> <p><strong>What you ll do:</strong></p> <ul> <li><p>Partner closely with the Head of GBX MENA to shape and execute the regional brand experience strategy.</p></li> <li><p>Lead the conceptualization and execution of high-impact events, activations, and programs across the Middle East, with a primary focus on KSA.</p></li> <li><p>Build and deliver a regional roadmap of experiences that bring Snap s products, technology, and innovation to life.</p></li> <li><p>Identify strategic opportunities to showcase Snapchat s priorities, new products, and creative solutions through inspiring activations that drive client engagement and revenue growth.</p></li> <li><p>Develop comprehensive project plans, including timelines, budgets, deliverables, and success metrics, in collaboration with Sales, Partnerships, Marketing, Comms, and other cross-functional teams.</p></li> <li><p>Manage end-to-end execution from ideation and creative development to logistics, production, branding, and on-site delivery.</p></li> <li><p>Build and maintain strong relationships with venues, vendors, agencies, and production partners across KSA.</p></li> <li><p>Manage the budget tracking and financial management for GBX MENA initiatives.</p></li> <li><p>Measure and optimize event ROI, ensuring clear business impact and alignment with company priorities.</p></li> </ul> <p><strong>Knowledge, Skills &amp; Abilities</strong></p> <ul> <li><p>Strong executive presence and communication skills, with the ability to influence senior stakeholders.</p></li> <li><p>Excellent negotiation skills and a solid understanding of vendor, venue, and agency contracts.</p></li> <li><p>Established network within Riyadh and across KSA s events and entertainment ecosystem.</p></li> <li><p>Proven experience delivering partner-driven activations and navigating legal and contractual frameworks.</p></li> <li><p>Highly organized, with the ability to manage multiple complex projects simultaneously.</p></li> <li><p>Meticulous attention to detail across creative, production, and brand execution.</p></li> <li><p>Solutions-oriented mindset and ability to thrive in a fast-paced environment.</p></li> <li><p>Deep awareness of regional cultural moments and industry trends.</p></li> <li><p>Proficiency in Google Workspace, Microsoft Office Suite, Apple tools, and emerging AI platforms.</p></li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Minimum Qualifications</strong></p> <ul> <li>BS/BA degree or equivalent professional experience.</li> <li>5+ years of experience successfully managing and producing large-scale events or experiential activations.</li> <li>Ability to travel up to 30% of the time.</li> <li>Fluency in English and Arabic.</li> </ul> <p><strong>Preferred Qualifications</strong></p> <ul> <li>Experience supporting sales and advertising initiatives within a tech, media, or production environment.</li> <li>Proven track record of delivering culturally relevant and innovative brand activations.</li> <li>Strong business acumen with a clear understanding of event-driven revenue impact.</li> <li>Passion for the Snapchat brand and its community.</li> </ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><u>Snap Inc</u><span> is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap con</span></p></div>

Riyadh | Hybrid (Mostly Remote) | Hourly | 3-Month Testing Phase<br>Please read the full description before applying.<br>This is not a traditional job opportunity.<br>You’ll be working directly with a Saudi founder who is currently forming a small team to shape, test, and validate a startup idea before deciding whether to officially build the company.<br>We’re looking for someone based in Riyadh, preferably with 0–3 years of experience, who is smart, organized, curious, and enjoys learning by building.<br>You don’t need to be an expert. What matters most is your ability to learn quickly, think clearly, stay organized, and enjoy solving new challenges.<br>You’ll help with:<br>Market and competitor research Customer discovery and market validation Organizing ideas, research, and business documents Coordinating meetings and follow-ups Supporting planning and day-to-day execution Turning discussions into actionable next steps Assisting in shaping, testing, and developing the startup idea<br>Bonus if you’re interested in any of the following:<br>Innovation New Product Development Private Label Supply Chain Sourcing Procurement Manufacturing<br>Most of the work is remote, with occasional in-person meetings in Riyadh, such as customer meetings, team discussions, or workshops.<br>The initial phase will last 3 months and will be paid on an hourly basis.<br>If we decide to officially build the startup after this phase, there may be an opportunity to continue with the team as a Founder’s Associate.<br>If this sounds like the kind of environment you’d enjoy, we’d love to hear from you.

Hunger Station is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Purpose<br><br>Job Description<br><br>To effectively monitor the customer experience, collect feedback, measure satisfaction levels, track key customer experience metrics and analyze customer touchpoints throughout their lifetime with HS<br><br>Key Accountability Areas<br><br>Customer Experience<br><br>Identify touch points during customer experience and analyze the current state of these touch points and how to improve them. Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered - help measure metrics such as NPS to gauge how the brand is performing on CX performance parameters Conduct customer interviews and surveys and report on insights Regular communication with internal stakeholders such as customer care and other customer-facing teams to identify gaps and opportunities. Raising red flags wherever the business process – billing, installation, or anything pre or post sales – needs correction to ensure the customer has a seamless experience with the company Ensuring the CX strategies are aligned to the larger marketing and business goals and outcomes Work with the product and the technology teams to ensure seamless brand and buying experience with technology- be it the brand website or a self-service app Design and implement customer retention programs to minimize churn and enhance long-term customer engagement. Oversee customer service metrics, including response time, resolution rate, and CSAT, to drive continuous improvement. Monitor competitor strategies and industry trends to ensure Hungerstation remains a leader in customer experience Analyze internal company’s performance data and find out patterns that might affect the customer experience. Prepare weekly, monthly, and annually data-based insights and report them to internal stakeholders. Support internal stakeholders with data analytics when needed to help them improve areas that affect customer experience. Lead and manage projects and programs with internal stakeholders to improve customer experience.<br><br>Strategy & Planning<br><br>Contribute to the development and execution of the Division’s ABCs and OKRs, while ensuring alignment with other Functions' heads. Make critical decisions that support the Division's strategic and tactical direction. Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.<br><br>Governance and Resilience<br><br>Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s Values.<br><br>Qualifications<br><br>Knowledge and Experience<br><br>8 - 10 years of experience in customer experience, customer service, or operations, Strong analytical skills with experience in customer feedback analysis, retention management, and process improvement. Proficiency in CX tools, CRM software, and customer support platforms. Excellent communication and leadership skills, with the ability to influence stakeholders. Knowledge of food delivery or e-commerce industries is a plus. Ability to work in a fast-paced, dynamic environment and drive results. Strong project management skills with the ability to execute multiple initiatives simultaneously. Experience in data-driven decision-making, customer segmentation, and personalization strategies.<br><br>Education and Certifications<br><br>Bachelor’s degree in Business Administration, or a relevant field is required.

Office & Employee Experience Associate???? Location: Riyadh, Saudi Arabia???? Work Arrangement: On-site???? Type: Full-time At Mnzil, a well-organized and welcoming workplace is essential to helping our teams do their best work. As we continue expanding across Saudi Arabia, we’re looking for a proactive and detail-oriented professional to support our day-to-day office operations and employee experience. In this role, you will help ensure the office is clean, organized, fully equipped, and running smoothly. You will also support new employees, oversee office support staff, coordinate vendors, and organize internal events and team activities.???? What You’ll Own Oversee daily office operations and ensure the workplace is organized, clean, safe, and fully functional Monitor office supplies, kitchen items, stationery, and other essentials, ensuring they are replenished on time Coordinate and oversee office support and cleaning staff to maintain high service standards Coordinate office maintenance, repairs, deliveries, and external vendors Welcome new employees and introduce them to the office, facilities, procedures, and shared equipment Support office access, seating arrangements, meeting rooms, and shared spaces Plan and coordinate internal events, celebrations, team outings, dinners, and employee engagement activities Support arrangements for visitors, meetings, workshops, and company gatherings Maintain accurate records of office inventory, expenses, contracts, and vendor details Monitor office expenses and identify practical ways to improve cost and operational efficiency Help ensure workplace health, safety, and emergency procedures are followed Gather employee feedback and help improve the overall workplace experience Serve as the main point of contact for office-related requests and concerns✅ What You’ll Bring1–2 years of experience in office administration, workplace operations, hospitality, or a similar role Strong ownership and attention to detail Excellent organizational, planning, and follow-up skills Ability to anticipate office needs and address issues proactively Experience coordinating vendors, support staff, or internal events Strong communication and interpersonal skills Ability to manage multiple priorities and handle unexpected situations calmly Proficiency in Microsoft Office or Google Workspace Fluent in Arabic and comfortable communicating in English A positive, service-oriented, and hands-on attitude???? Why Join Us? You’ll be joining a fast-growing prop-tech company scaling rapidly across Saudi Arabia. You’ll play an important role in creating an organized, welcoming, and engaging workplace where employees feel supported and can do their best work. This role offers hands-on experience, meaningful ownership, and the opportunity to help shape Mnzil’s workplace culture as the company grows.

About Company Arena Fitness Innovation (Sports Academy Company for Specialized Training LLC) is a leading destination for fitness and martial arts in the region, offering a personalized experience tailored to each member’s goals. The company combines state-of-the-art equipment with highly qualified health and wellness professionals to support holistic physical and mental well-being. Its core offerings include Arena Functional for advanced strength and cardio training, Arena Defense for specialized martial arts such as Brazilian Jiu-Jitsu and Muay Thai, and Arena Heroes, which elevates youth sports through quality coaching and international programs. Arena focuses on discipline, personal development, and a safe environment for all ages, helping members become healthier, stronger, and more confident. The team is committed to continuous innovation and delivering exceptional experiences to its community in Saudi Arabia.<br>Job Summary Arena Fitness is seeking an energetic, customer-focused, and sales-driven Member Experience Crew (MEC) professional to join our team in Jeddah. The MEC plays a key role in delivering an exceptional member experience while driving membership sales, renewals, and revenue growth. This position combines sales, customer service, front desk operations, and administrative responsibilities to ensure a welcoming and professional environment for all members and visitors.<br>Key Responsibilities Membership Sales & Business Development<br>• Generate new membership leads through calls, referrals, community outreach activities, and field visits.• Convert prospects into members through consultations, needs assessments, club tours, and effective follow-up.• Promote membership packages, seasonal offers, payment plans, and club services.• Achieve or exceed monthly sales targets and KPIs assigned by the Club Manager.• Actively promote personal training packages, MyZone products, retail items, and other ancillary services.• Build relationships with members to encourage referrals and repeat business.<br>Membership Retention & Renewals<br>• Manage and follow up on membership renewals.• Maintain strong relationships with members to enhance satisfaction and retention.• Identify opportunities for membership upgrades and additional service sales.<br>Front Desk & Member Experience<br>• Welcome members and visitors with a friendly and professional attitude.• Create a positive first impression by maintaining excellent customer service standards.• Manage reception operations during assigned shifts.• Respond to member inquiries and direct requests to the appropriate department when required.• Assist walk-in visitors and prospective members.• Support club communications, announcements, and daily member engagement activities.<br>Club Operations<br>• Conduct regular floor walk-throughs and interact with members.• Ensure the club remains clean, organized, and maintained according to brand standards.• Support opening and closing procedures in line with company policies.• Monitor club facilities and report maintenance or operational concerns promptly.<br>Complaint & Issue Resolution<br>• Receive and handle member complaints professionally and efficiently.• Escalate unresolved issues when necessary.• Maintain accurate records of complaints and support continuous service improvement initiatives.<br>Cash Handling & Administration<br>• Process payments through cash, credit cards, and approved payment methods.• Issue receipts, refunds, and maintain accurate transaction records.• Complete membership registrations, renewals, and system updates accurately.• Maintain accurate member records and documentation.• Attend meetings, training sessions, and company events as required.<br>Qualifications & Requirements• Diploma or Bachelor’s degree preferred.• Previous experience in sales, customer service, hospitality, retail, or fitness industry is preferred.• Strong communication and interpersonal skills.• Sales-oriented mindset with a passion for customer service.• Ability to work in a fast-paced environment and manage multiple priorities.• Proficiency in Microsoft Office and basic computer applications.• Fluency in English; Arabic is an advantage.<br>Core Competencies• Sales & Negotiation Skills• Customer Service Excellence• Communication & Relationship Building• Problem Solving• Teamwork & Collaboration• Time Management• Attention to Detail• Professionalism & Adaptability<br>Compensation & Benefits• Competitive salary package.• Monthly commission scheme based on company policy.• Performance-based incentives linked to sales targets and KPIs.• Career growth and development opportunities within the organization.<br>Working Schedule• This position operates on a shift-based schedule according to business and operational requirements.• Flexibility to work weekends, public holidays, and additional shifts when required.• Shift assignments will be determined by the Club Manager based on operational needs.

Key Accountability Areas<br>Rider Experience Conduct thorough onboarding sessions for new riders, ensuring they understand company policies and app functionalities. Collaborate with cross-functional teams to address complex rider concerns. Ensure riders comply with company policies and standards. Generate insights to drive continuous improvement in rider experience. Implement measures to track and improve rider satisfaction, including Net Promoter Score (NPS) and churn rates.<br>Governance and Resilience Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s Values.<br>Qualifications/ Requirements<br>Knowledge and Experience2 – 4 years of relevant experience. Excellent communication and interpersonal skills Ability to collaborate effectively with cross-functional teams.<br>Education and Certifications Bachelor’s degree in a relevant field is required.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience Manager based in Saudi Arabia.<br><br>This role sits at the heart of a fast-scaling digital marketplace serving millions of users worldwide. You will be responsible for elevating the end-to-end customer experience by turning feedback and operational data into meaningful improvements. Acting as a key connector between support, product, operations, and training teams, you will help identify friction points across the customer journey and drive structured, data-informed solutions. The environment is highly collaborative, international, and performance-driven, with a strong emphasis on continuous improvement. You will work closely with customer support data, quality frameworks, and CX metrics to ensure consistency and excellence across all interactions. This is a high-impact role where your insights directly shape user satisfaction, operational efficiency, and long-term customer trust.<br><br>Accountabilities<br><br>Own and continuously improve the customer experience quality framework across support interactions, ensuring consistent evaluation standards and actionable feedback loops. Analyze customer feedback, support tickets, and operational data to identify recurring issues, root causes, and improvement opportunities across the customer journey. Monitor and report on CX metrics (CSAT, CES, NPS, FCR, ticket trends) and use insights to guide prioritization and measure impact. Build and maintain dashboards and reporting structures to provide clear visibility into CX performance. Map the end-to-end customer journey, identifying friction points and recommending improvements across all touchpoints. Collaborate cross-functionally with Product, Operations, and Training teams to translate insights into process, product, and policy improvements. Drive continuous improvement initiatives focused on support quality, operational efficiency, and customer satisfaction. Convert customer insights into training materials, coaching programs, and process enhancements for support teams.<br><br>Requirements<br><br>Minimum 2 years of experience in Customer Experience Operations, Customer Insights, or Support Operations roles. Hands-on experience managing quality assurance programs (e.g., Maestro QA or similar tools). Strong analytical and problem-solving skills, with the ability to identify root causes behind customer and operational issues. Experience working with customer support teams and leveraging support data to improve service quality. Ability to analyze CX metrics such as CSAT, CES, NPS, and ticket trends to identify insights and track improvements. Proven cross-functional collaboration skills with Product, Operations, and Training teams. Experience improving end-to-end customer journeys through structured feedback and data analysis. Nice to have: SQL for data analysis, dashboarding tools (Tableau, Looker, Power BI, Metabase), and experience using AI tools to optimize workflows. Background in digital platforms (B2C, B2B, or P2E) and multi-product ecosystems is a plus. Strong project management skills with the ability to prioritize and deliver cross-functional initiatives. Strong English communication skills (written and spoken required).<br><br>Benefits<br><br>Competitive salary range: €30,000 - €40,000 annually. Employee Stock Options program. Performance-based bonuses and referral rewards. Additional paid leave and personal learning & development budget. Flexible work arrangements (remote, office, or hybrid, with work-and-travel options). Paid volunteering opportunities. Strong focus on professional growth with structured feedback and promotion processes. Opportunity to work in an international, fast-scaling environment shaping a global digital product.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Summary:<br>We are looking for an experienced Digital CX Manager to monitor the performance of our digital products and drive continuous improvement. You will act as the "voice of the customer," using data-driven insights to identify friction points and deliver actionable recommendations that enhance user satisfaction and product efficacy.<br>Key Responsibilities:<br>Performance Monitoring: Continuously track product health, user behavior, and CSAT metrics. Insight Generation: Transform raw data into clear, strategic suggestions for product refinement. Stakeholder Collaboration: Partner with product and engineering teams to prioritize and implement CX enhancements.<br>Requirements:<br>Experience: 8+ years in digital CX, product management, or a related analytical field. Analytical Skills: Expert at interpreting user feedback and performance data to inform product strategy. Strategic Thinking: Proven ability to provide actionable, high-impact recommendations for complex digital ecosystems.

About Company Arena Fitness Innovation (Sports Academy Company for Specialized Training LLC) is a leading destination for fitness and martial arts in the region, offering a personalized experience tailored to each member’s goals. The company combines state-of-the-art equipment with highly qualified health and wellness professionals to support holistic physical and mental well-being. Its core offerings include Arena Functional for advanced strength and cardio training, Arena Defense for specialized martial arts such as Brazilian Jiu-Jitsu and Muay Thai, and Arena Heroes, which elevates youth sports through quality coaching and international programs. Arena focuses on discipline, personal development, and a safe environment for all ages, helping members become healthier, stronger, and more confident. The team is committed to continuous innovation and delivering exceptional experiences to its community in Saudi Arabia.<br>Job Summary Arena Fitness is seeking an energetic, customer-focused, and sales-driven Member Experience Crew (MEC) professional to join our team in Riyadh. The MEC plays a key role in delivering an exceptional member experience while driving membership sales, renewals, and revenue growth. This position combines sales, customer service, front desk operations, and administrative responsibilities to ensure a welcoming and professional environment for all members and visitors.<br>Key Responsibilities Membership Sales & Business Development<br>• Generate new membership leads through calls, referrals, community outreach activities, and field visits.• Convert prospects into members through consultations, needs assessments, club tours, and effective follow-up.• Promote membership packages, seasonal offers, payment plans, and club services.• Achieve or exceed monthly sales targets and KPIs assigned by the Club Manager.• Actively promote personal training packages, MyZone products, retail items, and other ancillary services.• Build relationships with members to encourage referrals and repeat business.<br>Membership Retention & Renewals<br>• Manage and follow up on membership renewals.• Maintain strong relationships with members to enhance satisfaction and retention.• Identify opportunities for membership upgrades and additional service sales.<br>Front Desk & Member Experience<br>• Welcome members and visitors with a friendly and professional attitude.• Create a positive first impression by maintaining excellent customer service standards.• Manage reception operations during assigned shifts.• Respond to member inquiries and direct requests to the appropriate department when required.• Assist walk-in visitors and prospective members.• Support club communications, announcements, and daily member engagement activities.<br>Club Operations<br>• Conduct regular floor walk-throughs and interact with members.• Ensure the club remains clean, organized, and maintained according to brand standards.• Support opening and closing procedures in line with company policies.• Monitor club facilities and report maintenance or operational concerns promptly.<br>Complaint & Issue Resolution<br>• Receive and handle member complaints professionally and efficiently.• Escalate unresolved issues when necessary.• Maintain accurate records of complaints and support continuous service improvement initiatives.<br>Cash Handling & Administration<br>• Process payments through cash, credit cards, and approved payment methods.• Issue receipts, refunds, and maintain accurate transaction records.• Complete membership registrations, renewals, and system updates accurately.• Maintain accurate member records and documentation.• Attend meetings, training sessions, and company events as required.<br>Qualifications & Requirements• Diploma or Bachelor’s degree preferred.• Previous experience in sales, customer service, hospitality, retail, or fitness industry is preferred.• Strong communication and interpersonal skills.• Sales-oriented mindset with a passion for customer service.• Ability to work in a fast-paced environment and manage multiple priorities.• Proficiency in Microsoft Office and basic computer applications.• Fluency in English; Arabic is an advantage.<br>Core Competencies• Sales & Negotiation Skills• Customer Service Excellence• Communication & Relationship Building• Problem Solving• Teamwork & Collaboration• Time Management• Attention to Detail• Professionalism & Adaptability<br>Compensation & Benefits• Competitive salary package.• Monthly commission scheme based on company policy.• Performance-based incentives linked to sales targets and KPIs.• Career growth and development opportunities within the organization.<br>Working Schedule• This position operates on a shift-based schedule according to business and operational requirements.• Flexibility to work weekends, public holidays, and additional shifts when required.• Shift assignments will be determined by the Club Manager based on operational needs.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Key Responsibilities</b></p><br><p><b>CX Strategy &amp; Leadership</b></p><br><ul><li>Define and own the <b>end‑to‑end CX vision, roadmap, and operating model</b></li><li>Act as the executive owner of customer outcomes across all functions</li><li>Embed customer centricity into strategic planning, governance, and KPIs</li></ul><p><b>Performance &amp; Outcomes</b></p><br><ul><li>Own CX performance metrics (NPS, CSAT, CES, complaints, retention)</li><li>Translate customer insights into enterprise‑wide improvement priorities</li><li>Report CX performance and risks to executive leadership</li></ul><p><b>Cross‑Functional Enablement</b></p><br><ul><li>Partner with Operations, Medical, IT, Digital, Compliance, and Sales</li><li>Champion CX investment cases and prioritize improvement initiatives</li><li>Lead CX culture, capability building, and leadership engagement</li></ul><p><b>Governance &amp; Compliance Oversight</b></p><br><ul><li>Ensure CX practices comply with healthcare, privacy, and regulatory requirements</li><li>Sponsor CX governance forums and decision frameworks</li></ul><p><b>Experience &amp; Skills</b></p><br><ul><li>10+ years in CX, Operations, Strategy, or Transformation</li><li>Senior leadership experience in healthcare, insurance, or regulated services</li><li>Proven CX transformation and stakeholder influence</li><li>Strong commercial, regulatory, and customer advocacy balance</li></ul><p><b>About The Cigna Group </b></p><br>Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.<p><i>Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</i></p><br><p><i>If</i><i><span> you require reasonable accommodation in completing the online application process, please email: <span><span>SeeYourselfEMEA@cigna.com</span></span> for support. Do not email <span><span>SeeYourselfEMEA@cigna.com</span></span> for an update on your application or to provide your resume as you will not receive a response.</span></i></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p><h4>Job summary</h4> <p>Responsible for supporting the resort operation in the role of manager on duty for driving owner and guest relations at the resort, and for analyzing key metrics to help improve overall guest satisfaction. Monitors daily guest feedback results and identifies trends in customer experiences as evidenced within internal and external survey data, guest correspondence, and direct customer interaction. Communicates trends in data to resort leaders. Engages all departments in resort operations to ensure plans and actions are in place and current in order to meet the needs and expectations of owners and guests. Acts as the “service champion” for the resort and seeks out opportunities to enhance the guest experience in all areas of the resort.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area. OR</li> <li>2-year degree from an accredited university in hotel and restaurant management,</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Director, Finance (Healthcare Industry Exp) General Job Information Job Title: Director, Finance Department: Finance Reporting Line: Executive Director Business Development Location: QHC / Riyadh, KSA Role Summary The Revenue Cycle Director leads the enterprise-wide revenue cycle function across the Medical City ecosystem, driving revenue optimization, operational efficiency, payer strategy, and compliance.<br> The role ensures full integration between clinical, operational, and financial processes to maximize revenue realization.<br> Key Responsibilities 1.<br> Enterprise Revenue Strategy &amp; Value Optimization Define and execute the enterprise-wide revenue cycle strategy across all Medical City assets Lead pricing strategy, service monetization, and payer mix optimization initiatives Identify and implement new revenue models including bundled care, subscription-based services, and value-based reimbursement 2.<br> Integrated Revenue Operations Leadership Establish a fully integrated, standardized revenue cycle model across hospitals, clinics, sports medicine, and wellness services Oversee patient access, eligibility verification, coding, billing, claims processing, collections, and denials management Ensure seamless coordination between clinical, administrative, and finance functions to optimize revenue capture 3.<br> Financial Performance Ownership &amp; Forecasting Own revenue forecasting, budgeting inputs, and financial planning related to revenue streams Analyze performance trends including denials, write-offs, underpayments, and collection efficiency Lead performance reviews and present insights to executive leadership 4.<br> Payer Strategy, Contracting &amp; Market Positioning Lead payer negotiations and contract structuring in collaboration with finance and leadership Monitor payer performance, reimbursement structures, and compliance requirements Develop strategies to enhance competitive positioning within the payer ecosystem 5.<br> Digital Transformation &amp; Data-Driven Excellence Lead implementation of advanced RCM systems, automation tools, and analytics platforms Develop real-time dashboards and predictive analytics capabilities Drive continuous innovation in revenue cycle processes 6.<br> Governance, Compliance &amp; Risk Management Ensure adherence to coding standards, regulatory requirements, and billing compliance Establish internal controls to mitigate financial and compliance risks Lead audit readiness and response for internal and external audits 7.<br> Leadership &amp; Organizational Development Build and lead a high-performing revenue cycle team Develop internal capabilities in coding, billing, analytics, and payer management Foster a culture of accountability, performance, and continuous improvement Key Performance Matrix Improve revenue realization and overall collection efficiency across all services Reduce AR days and improve cash flow performance Maintain denial rates below benchmarks through effective processes Minimize revenue leakage through strong controls and audit mechanisms Enhance efficiency and turnaround time across the full revenue cycle Qualifications Bachelor’s in Finance, Accounting, or Healthcare Administration 12–15+ years in healthcare RCM Core Competencies Revenue Strategy Healthcare Finance Payer Management Data Analytics Leadership</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Customer Experience Management (CEM) Engineer<br>Overview We are seeking an experienced CEM Engineer to operate, maintain and optimise a telecom Customer Experience Management platform. You will analyse customer experience across network, service and business domains, identify service degradation and correlate customer experience KPIs with underlying network performance. The role combines CEM platform operations, telecom service assurance, data analytics and end-to-end root cause analysis.<br>Responsibilities Operate and maintain Huawei Smart Care or an equivalent CEM platform. Monitor platform availability, health and performance. Integrate network elements and data sources into the CEM environment. Monitor experience across Voice, Data, SMS, VoLTE, VoNR, OTT and digital services. Analyse customer experience and service-quality KPIs. Identify degradation affecting customer segments, services and locations. Conduct customer journey and service-impact analysis. Correlate complaints with network KPIs, alarms and performance indicators. Perform end-to-end RCA across RAN, Core, Transport, IMS and service platforms. Develop dashboards and automated operational/management reports. Use SQL for data extraction and analysis. Support closed-loop optimisation and validate corrective actions. Work closely with NOC, RF Optimisation, Core, Transport, IT, Marketing, Digital Services and Customer Care teams. Support VIP investigations, major incidents and post-incident reviews.<br>Required Skills3–5 years' experience within CEM, SQM, Network Performance Management or Telecom Analytics. Strong understanding of LTE/5G architecture. Knowledge of RAN, Core, Transport, IP and IMS/VoLTE. Telecom KPI and SLA analysis. End-to-end service assurance and root cause analysis. SQL/database querying. Data analytics and dashboard/reporting experience. DPI and PS Core experience. Strong analytical, communication and stakeholder-management skills.<br>Nice to Have Hands-on Huawei Smart Care experience is highly preferred. Ericsson Expert Analytics, Nokia AVA or similar CEM platform experience. Power BI/Tableau. Advanced Microsoft Excel. ITIL Foundation. Oracle SQL/Database certification. Data Analytics or Power BI certification. Previous mobile operator or telecom vendor experience.<br>Why Apply This is an opportunity to work at the intersection of customer experience, network performance and service assurance, using network and customer-level analytics to directly improve service quality and operational performance.<br>How to Apply Please apply with an up-to-date CV highlighting your CEM platform experience, Huawei Smart Care exposure, telecom network knowledge and SQL/data analytics capabilities.