Jobs in Tourism Sector in Saudi

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.</p> <h4>Localization:</h4> <p>This position is open exclusively to Saudi nationals as part of our commitment to supporting local talent development and national workforce initiatives.</p> <h4>The role of the sales manager</h4> <p>As Sales Manager you will be responsible for developing and executing a comprehensive sales and marketing plan that encompasses both new and existing accounts. Your main objective will be to exceed revenue targets through various strategies, including outside sales calls, on-site visits, sales tours, and community networking.</p> <p>One of the key aspects of this role is the requirement for travel. While some may view this as a drawback, it's actually a tremendous advantage.</p> <p>To excel in this position, you should possess exceptional skills in building and maintaining relationships with clients. A positive attitude coupled with excellent communication and negotiation skills will enable you to create meaningful connections and drive business growth.</p> <p>Your extensive knowledge of the hospitality industry will be vital in understanding market trends, identifying opportunities for revenue generation, and effectively positioning the Four Seasons Hotel Riyadh as the top choice for discerning customers.</p> <h4>Four Seasons Hotel Riyadh</h4> <p>Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centres, and cultural sites, 276 spacious and light-filled rooms, including 39 luxurious suites.</p> <p>Areas of responsibility are Sales & Marketing, F&B, Rooms.</p> <h4>Food & Beverage</h4> <p>The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests.</p> <p>Our event facilities, with a mix of ballroom and meeting rooms, offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events.</p> <h4>Spa and Wellness</h4> <p>Nestled within our establishment, our world-class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high-end facilities and a meticulously outfitted fitness centre.</p> <p>Complementing this luxurious setting is our spa department, boasting a diverse and dedicated team of 25 colleagues, all united in their mission to provide exceptional service to our esteemed guests.</p> <h4>Knowledge and skills</h4> <ul> <li>Local talent.</li> <li>Three years previous experience in luxury hotel selling negotiated corporate accounts and strong negotiating skills.</li> <li>Traveling is a requirement.</li> <li>Excellent communication (verbal and written) skills in English and Arabic.</li> <li>Strong planning and organizing skills.</li> <li>Proven track record in pursuing, evaluating, soliciting, selling, and confirming business as required in order to meet individual goals and overall budgeted sales and profitability.</li> <li>Experience with cluster / multi-properties is an advantage.</li> </ul> <h4>What to expect:</h4> <ul> <li>Competitive net salary in a tax-free environment.</li> <li>Competitive housing allowance.</li> <li>Transportation allowance.</li> <li>21 days’ vacation.</li> <li>10 days public holidays per year.</li> <li>Complimentary employee meals.</li> <li>Medical insurance.</li> <li>Life insurance.</li> <li>Employee assistance program.</li> <li>Worldwide complimentary room nights with Four Seasons.</li> <li>Laundry/dry cleaning provided for work attire.</li> <li>Growth and development opportunities.</li> </ul></p><p></p>

<p>The Mock Hotel Operations Supervisor is responsible for the full operational oversight of the newly established mock hotel training facility, with a particular focus on Food and Beverage, culinary arts, stewarding operations, scheduling, inventory control, equipment readiness, hygiene standards, and training support. The role requires a hands-on professional with strong hospitality operations experience, practical culinary and F&amp;B knowledge, and direct exposure to the training or education sector. The position holder will ensure that the mock hotel facility operates according to industry standards and supports high-quality practical training for students and trainees.</p><p><b>Key Responsibilities</b></p><ol><li>Mock Hotel Operations Management Oversee the daily operations of the mock hotel facility, including training kitchens, F&amp;B areas, stewarding sections, storage areas, service areas, and related operational spaces. Ensure that all areas are prepared, organized, clean, safe, and fully operational before scheduled training sessions. Coordinate the use of mock hotel facilities according to academic timetables, training schedules, workshops, events, and practical assessments. Ensure that operational workflows simulate real hospitality and hotel industry standards.</li><li>Scheduling and Coordination Prepare and manage operational schedules for mock hotel areas in coordination with academic and training staff. Coordinate facility bookings, class requirements, practical sessions, instructor needs, and student training activities. Prevent scheduling conflicts and ensure proper readiness of facilities for each session. Communicate operational updates, facility readiness, and resource needs to relevant departments.</li><li>Inventory and Asset Management Maintain a comprehensive inventory of all mock hotel items, including kitchen tools, utensils, service equipment, linens, uniforms, consumables, cleaning materials, and training supplies. Track item movement, usage, condition, damage, loss, maintenance needs, and replacement requirements. Implement proper check-in/check-out systems for equipment and training items. Conduct regular inventory audits and submit reports to management. Ensure that all items are properly labeled, stored, secured, and available when needed.</li><li>Culinary, F&amp;B, and Stewarding Operations Support culinary and F&amp;B practical training by ensuring the availability and readiness of tools, ingredients, equipment, and service areas. Apply practical chef stewarding experience to maintain high standards of dishwashing, sanitation, equipment handling, waste control, and back-of-house organization. Ensure proper setup and breakdown of practical training sessions. Monitor kitchen and service area hygiene, safety, and operational discipline. Support instructors and trainers during culinary, F&amp;B, and hospitality practical sessions as required.</li><li>Food Safety and Hygiene Compliance Ensure compliance with food safety standards, hygiene protocols, sanitation procedures, and safe food handling practices. Monitor the proper use, cleaning, and storage of food-related tools and equipment. Ensure that temperature logs, cleaning schedules, waste disposal records, and hygiene checklists are maintained when applicable. Promote a strong safety and hygiene culture among staff, trainers, and trainees. Report any food safety risks, operational hazards, or compliance concerns immediately.</li><li>Maintenance and Facility Readiness Monitor the condition of mock hotel facilities, kitchens, equipment, furniture, appliances, and training assets. Report maintenance issues and follow up until completion. Coordinate with maintenance, procurement, IT, housekeeping, security, and other support departments as needed. Ensure that all equipment is functioning safely before use in training sessions. Support preventive maintenance planning for mock hotel equipment and facilities.</li><li>Training and Education Support Support trainers and faculty members in delivering practical hospitality, culinary, F&amp;B, and stewarding training. Assist in creating realistic hotel and restaurant operational scenarios for students. Ensure that the training environment reflects professional hospitality workplace standards. Help trainees understand operational discipline, cleanliness, teamwork, time management, and proper handling of equipment. Provide operational guidance to trainees when needed, without replacing the academic role of the instructor.</li><li>Documentation and Reporting Maintain accurate records related to inventory, schedules, facility usage, maintenance requests, lost or damaged items, consumables, and operational incidents. Prepare regular operational reports for management. Document gaps, risks, resource needs, and improvement recommendations. Maintain proper filing of food safety certificates, checklists, inspection forms, and operational logs.</li><li>Procurement and Resource Planning Identify required supplies, consumables, tools, and replacement items for mock hotel operations. Coordinate with procurement according to approved policies and procedures. Support budget planning by providing accurate usage data and future operational needs. Recommend cost-saving measures without compromising training quality or safety.</li><li>Quality Improvement and Best Practices Implement hospitality industry best practices in mock hotel operations. Continuously improve operational workflows, storage systems, scheduling processes, and inventory controls. Ensure that the mock hotel reflects professional standards suitable for hospitality and culinary training. Support audits, inspections, accreditation visits, internal reviews, and external partner visits. Contribute to the development of standard operating procedures for mock hotel operations.</li></ol><p>Key Performance Indicators</p><ul><li>Mock hotel facility readiness before all scheduled training sessions.</li><li>Accuracy and completeness of inventory records.</li><li>Reduction in lost, damaged, or unaccounted-for items.</li><li>Compliance with food safety and hygiene standards.</li><li>Timely reporting and resolution of maintenance and operational issues.</li><li>Trainer and trainee satisfaction with facility readiness and operational support.</li><li>Effective scheduling with minimal conflicts or delays.</li><li>Proper documentation of operational activities, inventory, and incidents.</li><li>Continuous improvement in mock hotel operating procedures.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Qualifications</strong></p><p>Bacheloru2019s degree in Hospitality Management, Food and Beverage Management, Culinary Arts, or a closely related field.</p><p>Minimum of 5 years of hands-on experience in hospitality, F&amp;B, culinary operations, stewarding, or hotel operations.</p><p>Practical experience working as a Chef Steward or in a closely related stewarding/kitchen operations role.</p><p>Proven experience in the training or education industry, preferably in vocational training, hospitality education, culinary education, or practical skills training.</p><p>Valid food safety certification.</p><p>Fluent English communication skills, both written and spoken.</p><p><strong>Preferred Qualifications</strong></p><p>Saudi nationality is preferred, subject to meeting the required qualifications and experience.</p><p>Experience in managing training kitchens, simulation labs, mock hotel facilities, or hospitality practical training environments.</p><p>Experience preparing facilities for audits, accreditation visits, inspections, or external stakeholder visits.</p><p>Knowledge of hotel operating standards, F&amp;B service standards, kitchen hygiene standards, and practical training workflows.</p><p>Arabic communication skills are an advantage.</p><p><strong>Required Skills and Competencies</strong></p><ul><li>Strong operational leadership and hands-on execution.</li><li>Excellent inventory control and asset tracking skills.</li><li>Strong understanding of culinary, F&amp;B, stewarding, and back-of-house operations.</li><li>Excellent scheduling, coordination, and follow-up skills.</li><li>Strong food safety, hygiene, and sanitation awareness.</li><li>Ability to work effectively with trainers, faculty, students, support staff, and management.</li><li>High attention to detail and strong organizational discipline.</li><li>Ability to maintain professional standards in a training environment.</li><li>Strong problem-solving and decision-making skills.</li><li>Ability to work under pressure and manage multiple operational priorities.</li><li>Professional communication skills in English.</li><li>Strong sense of accountability, ownership, and confidentiality.</li></ul>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a cluster receiving clerk, you’re not just ensuring the timely and accurate receipt of goods and deliveries – you’re spreading the light and warmth of hospitality by supporting seamless hotel operations and helping deliver memorable experiences that make every guest’s stay exceptional.</p> <h4>Here's what you'll do during a typical day:</h4> <ul> <li>Receive and inspect deliveries: verify incoming goods against purchase orders and delivery notes, ensuring accuracy in quantity and quality.</li> <li>Maintain receiving records: record all received goods promptly and accurately, ensuring proper documentation is completed and filed.</li> <li>Coordinate with departments: work closely with purchasing, stores, and accounts payable to ensure smooth receiving and inventory processes.</li> <li>Resolve receiving discrepancies: investigate and report shortages, damages, or incorrect deliveries, coordinating with suppliers and internal teams for resolution.</li> <li>Prepare receiving documentation: issue and maintain receiving reports and supporting documents to ensure accurate inventory and financial records.</li> <li>Review daily deliveries: audit daily receiving transactions to ensure compliance with company policies, purchasing agreements, and documentation requirements.</li> <li>Support inventory accuracy: assist in maintaining accurate inventory records by ensuring all received goods are properly recorded and transferred to the appropriate storage locations.</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <ul> <li>A passion for spreading the light and warmth of hospitality.</li> <li>Acting with integrity and always doing the right thing.</li> <li>Inspiring others through leadership.</li> <li>A belief that teamwork drives the best outcomes.</li> <li>A sense of ownership and accountability.</li> <li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li> </ul> <h4>How we’ll help you thrive</h4> <p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p> <ul> <li>Incredible travel perks – enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program.</li> <li>Paid parental leave – because family matters. We offer paid leave for eligible team members, including partners and adoptive parents.</li> <li>Crisis concierge – in times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care.</li> <li>Mental health resources – your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP).</li> </ul> <p><em>*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program or plan.</em></p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a cluster housekeeping order taker, you’re not just taking and processing guest orders – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <ul> <li><strong>Handle housekeeping requests:</strong> Receive, record, and follow up on guest housekeeping requests promptly and professionally to ensure timely completion.</li> <li><strong>Coordinate housekeeping operations:</strong> Communicate with room attendants, housekeeping supervisors, and other departments to ensure rooms are cleaned, inspected, and ready on time.</li> <li><strong>Maintain accurate records:</strong> Update the property management system with correct room statuses, guest requests, service orders, lost and found records, and operational reports.</li> <li><strong>Support guest satisfaction:</strong> Respond to guest requests courteously, monitor service response times, and ensure all requests are resolved according to Hilton service standards.</li> <li><strong>Manage room and service updates:</strong> Coordinate room status changes with front office and assign tasks to housekeeping team members through the hotel operating system.</li> <li><strong>Ensure operational accuracy:</strong> Verify laundry charges, minibar postings, and housekeeping records are accurately updated and maintained.</li> <li><strong>Ensure smooth operations:</strong> Follow up on pending tasks, management comments, and service orders while supporting the housekeeping team in delivering exceptional guest experiences.</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <ul> <li>A passion for spreading the light and warmth of hospitality.</li> <li>Acting with integrity and always doing the right thing.</li> <li>Inspiring others through leadership.</li> <li>A belief that teamwork drives the best outcomes.</li> <li>A sense of ownership and accountability.</li> <li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li> </ul> <h4>How we’ll help you thrive</h4> <p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p> <ul> <li>Incredible travel perks – enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program.</li> <li>Paid parental leave – because family matters. We offer paid leave for eligible team members, including partners and adoptive parents.</li> <li>Crisis concierge – in times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care.</li> <li>Mental health resources – your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP).</li> </ul> <p><em>*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</em></p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><strong>Be the change. Join the world’s most visionary developer.</strong></span></p><br><br> <br> <p><span>Red Sea Global (RSG) is showing that there is a better way to positively shape the places we live, work and travel.</span></p><br><br> <br> <p><span>We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision 2030, as well as leading the world towards regenerative tourism.</span></p><br><br> <br> <p><span><strong>Join RSG and be part of the positive change for Saudi Arabia and the world.</strong></span></p><br><br> <br> <p><span><strong>Job Purpose:</strong></span></p><br><br> <ul> <li><span>Manage RSG's compliance monitoring, policy documentation, regulatory reporting, and integrity register activities, ensuring adherence to applicable laws, regulations, and internal governance requirements across RSG corporate functions and subsidiaries.</span></li> </ul> <br> <p><span><strong>Functional Responsibilities:</strong></span></p><br><br> <p><span>This job description outlines the core responsibilities of the role but is not exhaustive. Additional tasks related to the broader department may be assigned as required.</span></p><br><br> <ul> <li><span>Manage the execution of compliance monitoring activities across assigned business areas, ensuring adherence to applicable laws, regulations, internal policies, and governance requirements. Ensure the development, implementation, and maintenance of compliance policies, procedures, and supporting documentation to promote consistent compliance practices across RSG and its subsidiaries.</span></li> <li><span>Manage regulatory and non-regulatory compliance obligations by coordinating compliance activities, tracking requirements, and supporting timely implementation of regulatory changes.</span></li> <li><span>Conduct compliance risk assessments to identify and prioritize compliance risks and develop risk-based monitoring plans and mitigation strategies.</span></li> <li><span>Oversee compliance reviews, assessments, and testing activities, ensuring identified gaps and breaches are appropriately investigated, remediated, and monitored to closure.</span></li> <li><span>Manage the preparation and coordination of compliance reports, regulatory submissions, and governance updates for</span></li> <li><span>senior management, committees, and relevant authorities.</span></li> <li><span>Oversee the administration of governance disclosure processes, integrity register activities, and the Entity Management System to ensure compliance with statutory and internal requirements.</span></li> <li><span>Promote a culture of ethics and compliance by leading awareness initiatives, communications, and training programs that strengthen organizational integrity and accountability.</span></li> <li><span>Maintain accurate, secure, and auditable records of compliance activities, investigations, and regulatory obligations while supporting effective documentation and reporting practices.</span></li> <li><span>Support the continuous enhancement of the Compliance function by driving process improvements, maintaining applicable ISO standards, and implementing best practices across compliance operations.</span></li> </ul> <br> <p><span><strong>Managerial Responsibilities:</strong></span></p><br><br> <ul> <li><span>Provide input to the Department’s strategy from the Section or Unit perspective, in alignment with RSG’s vision and mission.</span></li> <li><span>Develop the Section or Unit’s objectives, KPIs, and annual operational plans, ensuring implementation meets performance targets.</span></li> <li><span>Contribute to the Section or Unit’s budget preparation and monitor financial performance.</span></li> <li><span>Implement and ensure adherence to Section or Unit policies and procedures; oversee performance and KPI communication.</span></li> <li><span>Ensure effective staffing, development, and deployment of Section or Unit employees in coordination with higher management.</span></li> </ul> <br> <p><span><strong>Job Requirements:</strong></span></p><br><br> <br> <p><span><em>Academic Qualifications:</em></span></p><br><br> <ul> <li><span>Bachelor’s degree in Law, Business Administration, or Corporate Governance, or a related field.</span></li> </ul> <br> <p><span><em>Years of Experience:</em></span></p><br><br> <ul> <li><span>10 years (with 3–4 in managerial roles)</span></li> </ul> <br> <p><span><strong>Technical Competencies:</strong></span></p><br><br> <ul> <li><span>Regulatory Compliance Management - Advanced</span></li> <li><span>Compliance Risk Assessment &amp; Monitoring - Advanced</span></li> <li><span>Compliance Framework Development - Advanced</span></li> <li><span>Policy Development &amp; Compliance Controls - Advanced</span></li> <li><span>ISO Compliance Management Systems - Advanced</span></li> <li><span>Corporate Governance &amp; Board Reporting - Advanced</span></li> </ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p><span ><strong>Be the change. Join the world’s most visionary developer.</strong></span></p> <p> </p> <p><span >Red Sea Global (RSG) is showing that there is a better way to positively shape the places we live, work and travel.</span></p> <p> </p> <p><span >We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision 2030, as well as leading the world towards regenerative tourism.</span></p> <p> </p> <p><span ><strong>Join RSG and be part of the positive change for Saudi Arabia and the world.</strong></span></p> <p> </p> <p><span ><strong>Job Purpose:</strong></span></p> <ul> <li ><span >Manage RSG's compliance monitoring, policy documentation, regulatory reporting, and integrity register activities, ensuring adherence to applicable laws, regulations, and internal governance requirements across RSG corporate functions and subsidiaries.</span></li> </ul> <p> </p> <p><span ><strong>Functional Responsibilities:</strong></span></p> <p><span >This job description outlines the core responsibilities of the role but is not exhaustive. Additional tasks related to the broader department may be assigned as required.</span></p> <ul> <li ><span >Manage the execution of compliance monitoring activities across assigned business areas, ensuring adherence to applicable laws, regulations, internal policies, and governance requirements. Ensure the development, implementation, and maintenance of compliance policies, procedures, and supporting documentation to promote consistent compliance practices across RSG and its subsidiaries.</span></li> <li ><span >Manage regulatory and non-regulatory compliance obligations by coordinating compliance activities, tracking requirements, and supporting timely implementation of regulatory changes.</span></li> <li ><span >Conduct compliance risk assessments to identify and prioritize compliance risks and develop risk-based monitoring plans and mitigation strategies.</span></li> <li ><span >Oversee compliance reviews, assessments, and testing activities, ensuring identified gaps and breaches are appropriately investigated, remediated, and monitored to closure.</span></li> <li ><span >Manage the preparation and coordination of compliance reports, regulatory submissions, and governance updates for</span></li> <li ><span >senior management, committees, and relevant authorities.</span></li> <li ><span >Oversee the administration of governance disclosure processes, integrity register activities, and the Entity Management System to ensure compliance with statutory and internal requirements.</span></li> <li ><span >Promote a culture of ethics and compliance by leading awareness initiatives, communications, and training programs that strengthen organizational integrity and accountability.</span></li> <li ><span >Maintain accurate, secure, and auditable records of compliance activities, investigations, and regulatory obligations while supporting effective documentation and reporting practices.</span></li> <li ><span >Support the continuous enhancement of the Compliance function by driving process improvements, maintaining applicable ISO standards, and implementing best practices across compliance operations.</span></li> </ul> <p> </p> <p><span ><strong>Managerial Responsibilities:</strong></span></p> <ul> <li ><span >Provide input to the Department’s strategy from the Section or Unit perspective, in alignment with RSG’s vision and mission.</span></li> <li ><span >Develop the Section or Unit’s objectives, KPIs, and annual operational plans, ensuring implementation meets performance targets.</span></li> <li ><span >Contribute to the Section or Unit’s budget preparation and monitor financial performance.</span></li> <li ><span >Implement and ensure adherence to Section or Unit policies and procedures; oversee performance and KPI communication.</span></li> <li ><span >Ensure effective staffing, development, and deployment of Section or Unit employees in coordination with higher management.</span></li> </ul> <p> </p> <p><span ><strong>Job Requirements:</strong></span></p> <p> </p> <p><span ><em>Academic Qualifications:</em></span></p> <ul> <li ><span >Bachelor’s degree in Law, Business Administration, or Corporate Governance, or a related field.</span></li> </ul> <p> </p> <p><span ><em>Years of Experience:</em></span></p> <ul> <li ><span >10 years (with 3–4 in managerial roles)</span></li> </ul> <p> </p> <p><span ><strong>Technical Competencies:</strong></span></p> <ul> <li ><span >Regulatory Compliance Management - Advanced</span></li> <li ><span >Compliance Risk Assessment &amp; Monitoring - Advanced</span></li> <li ><span >Compliance Framework Development - Advanced</span></li> <li ><span >Policy Development &amp; Compliance Controls - Advanced</span></li> <li ><span >ISO Compliance Management Systems - Advanced</span></li> <li ><span >Corporate Governance &amp; Board Reporting - Advanced</span></li> </ul> </span>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><strong>Be the change. Join the world’s most visionary developer.</strong></span></p><br><br> <br> <p><span>Red Sea Global (RSG) is showing that there is a better way to positively shape the places we live, work and travel.</span></p><br><br> <br> <p><span>We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision 2030, as well as leading the world towards regenerative tourism.</span></p><br><br> <br> <p><span><strong>Join RSG and be part of the positive change for Saudi Arabia and the world.</strong></span></p><br><br> <br> <p><span><strong>Job Purpose:</strong></span></p><br><br> <ul> <li><span>Manage purchasing operations by planning, sourcing, negotiating, and acquiring goods and services while ensuring timely delivery, cost efficiency, supplier performance, and compliance with organizational policies and operational requirements.</span></li> </ul> <br> <p><span><strong>Functional Responsibilities:</strong></span></p><br><br> <br> <p><span><em>This job description outlines the core responsibilities of the role but is not exhaustive. Additional tasks related to the broader department may be assigned as required.</em></span></p><br><br> <br> <ul> <li><span>Manage end-to-end purchasing activities including purchase requests, supplier sourcing, quotation evaluation, purchase order issuance, negotiations, and timely delivery of goods and services.</span></li> <li><span>Lead purchasing activities supporting corporate operations and event delivery, including production, audio-visual services, venues, branding, furniture, catering, logistics, promotional items, and entertainment requirements.</span></li> <li><span>Coordinate with internal stakeholders to understand purchasing requirements, prioritize requests, and ensure procurement activities support operational and project timelines.</span></li> <li><span>Negotiate pricing, payment terms, delivery schedules, and commercial conditions with suppliers to achieve best value while maintaining quality and service standards.</span></li> <li><span>Establish and maintain approved supplier relationships through supplier evaluation, performance monitoring, and continuous improvement initiatives to ensure reliable service delivery.</span></li> <li><span>Monitor purchasing expenditure against approved budgets, analyze spending trends, identify cost-saving opportunities, and prepare purchasing reports and management dashboards.</span></li> <li><span>Ensure all purchasing activities comply with company policies, delegated authorities, contractual obligations, and applicable governance requirements while maintaining complete purchasing documentation.</span></li> <li><span>Resolve supplier delivery issues, quality concerns, invoice discrepancies, and purchasing-related risks to minimize operational disruptions and maintain business continuity.</span></li> <li><span>Support inventory planning and demand forecasting by coordinating purchasing schedules with operational requirements and supplier lead times where applicable.</span></li> <li><span>Drive continuous improvement of purchasing processes, systems, supplier performance, and operational efficiency to enhance service quality and purchasing effectiveness.</span></li> </ul> <br> <br> <p><span><strong>Managerial Responsibilities:</strong></span></p><br><br> <ul> <li><span>Provide input to the Department’s strategy from the Section or Unit perspective, in alignment with RSG’s vision and mission.</span></li> <li><span>Develop the Section or Unit’s objectives, KPIs, and annual operational plans, ensuring implementation meets performance targets.</span></li> <li><span>Contribute to the Section or Unit’s budget preparation and monitor financial performance.</span></li> <li><span>Implement and ensure adherence to Section or Unit policies and procedures; oversee performance and KPI communication.</span></li> <li><span>Ensure effective staffing, development, and deployment of Section or Unit employees in coordination with higher management.</span></li> </ul> <br> <p><span><strong>Job Requirements:</strong></span></p><br><br> <br> <p><span><strong>Academic Qualifications:</strong></span></p><br><br> <ul> <li><span>Bachelor's degree in Supply Chain Management, Business Administration, Operations Management, or a related field.</span></li> </ul> <br> <ul> <li><span>Years of Experience:</span></li> <li><span>8 years (with 1+ in managerial roles)</span></li> </ul> <br> <p><span><strong>Technical Competencies:</strong></span></p><br><br> <ul> <li><span>Purchasing Operation - Intermediate</span></li> <li><span>Supplier Relationship Management - Intermediate</span></li> <li><span>Purchase Order Management - Intermediate</span></li> <li><span>Commercial Negotiation - Intermediate</span></li> <li><span>Vendor Evaluation &amp; Performance Management - Intermediate</span></li> </ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p><span ><strong>Be the change. Join the world’s most visionary developer.</strong></span></p> <p> </p> <p><span >Red Sea Global (RSG) is showing that there is a better way to positively shape the places we live, work and travel.</span></p> <p> </p> <p><span >We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision 2030, as well as leading the world towards regenerative tourism.</span></p> <p> </p> <p><span ><strong>Join RSG and be part of the positive change for Saudi Arabia and the world.</strong></span></p> <p> </p> <p><span ><strong>Job Purpose:</strong></span></p> <ul> <li ><span >Manage purchasing operations by planning, sourcing, negotiating, and acquiring goods and services while ensuring timely delivery, cost efficiency, supplier performance, and compliance with organizational policies and operational requirements.</span></li> </ul> <p><span ><strong> </strong></span></p> <p><span ><strong>Functional Responsibilities:</strong></span></p> <p><span ><strong> </strong></span></p> <p><span ><em>This job description outlines the core responsibilities of the role but is not exhaustive. Additional tasks related to the broader department may be assigned as required.</em></span></p> <p><span ><em> </em></span></p> <ul> <li ><span >Manage end-to-end purchasing activities including purchase requests, supplier sourcing, quotation evaluation, purchase order issuance, negotiations, and timely delivery of goods and services.</span></li> <li ><span >Lead purchasing activities supporting corporate operations and event delivery, including production, audio-visual services, venues, branding, furniture, catering, logistics, promotional items, and entertainment requirements.</span></li> <li ><span >Coordinate with internal stakeholders to understand purchasing requirements, prioritize requests, and ensure procurement activities support operational and project timelines.</span></li> <li ><span >Negotiate pricing, payment terms, delivery schedules, and commercial conditions with suppliers to achieve best value while maintaining quality and service standards.</span></li> <li ><span >Establish and maintain approved supplier relationships through supplier evaluation, performance monitoring, and continuous improvement initiatives to ensure reliable service delivery.</span></li> <li ><span >Monitor purchasing expenditure against approved budgets, analyze spending trends, identify cost-saving opportunities, and prepare purchasing reports and management dashboards.</span></li> <li ><span >Ensure all purchasing activities comply with company policies, delegated authorities, contractual obligations, and applicable governance requirements while maintaining complete purchasing documentation.</span></li> <li ><span >Resolve supplier delivery issues, quality concerns, invoice discrepancies, and purchasing-related risks to minimize operational disruptions and maintain business continuity.</span></li> <li ><span >Support inventory planning and demand forecasting by coordinating purchasing schedules with operational requirements and supplier lead times where applicable.</span></li> <li ><span >Drive continuous improvement of purchasing processes, systems, supplier performance, and operational efficiency to enhance service quality and purchasing effectiveness.</span></li> </ul> <p> </p> <p> </p> <p><span ><strong>Managerial Responsibilities:</strong></span></p> <ul> <li ><span >Provide input to the Department’s strategy from the Section or Unit perspective, in alignment with RSG’s vision and mission.</span></li> <li ><span >Develop the Section or Unit’s objectives, KPIs, and annual operational plans, ensuring implementation meets performance targets.</span></li> <li ><span >Contribute to the Section or Unit’s budget preparation and monitor financial performance.</span></li> <li ><span >Implement and ensure adherence to Section or Unit policies and procedures; oversee performance and KPI communication.</span></li> <li ><span >Ensure effective staffing, development, and deployment of Section or Unit employees in coordination with higher management.</span></li> </ul> <p> </p> <p><span ><strong>Job Requirements:</strong></span></p> <p><span ><strong> </strong></span></p> <p><span ><strong>Academic Qualifications:</strong></span></p> <ul> <li ><span >Bachelor's degree in Supply Chain Management, Business Administration, Operations Management, or a related field.</span></li> </ul> <p> </p> <ul> <li ><span >Years of Experience:</span></li> <li ><span >8 years (with 1+ in managerial roles)</span></li> </ul> <p> </p> <p><span ><strong>Technical Competencies:</strong></span></p> <ul> <li ><span >Purchasing Operation - Intermediate</span></li> <li ><span >Supplier Relationship Management - Intermediate</span></li> <li ><span >Purchase Order Management - Intermediate</span></li> <li ><span >Commercial Negotiation - Intermediate</span></li> <li ><span >Vendor Evaluation &amp; Performance Management - Intermediate</span></li> </ul> </span>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Leverage your abilities and join the dynamic team of a leading company operating in the government services and process facilitation sector. As the Performance Manager , you will be responsible for developing, implementing, and managing the organization's enterprise performance management framework, ensuring the effective execution of corporate strategy through KPI management, performance reporting, business analysis, and continuous improvement initiatives. The role works closely with business leaders to drive accountability, operational excellence, and data-driven decision-making across the organization. Key Accountabilities The position involves: Develop and maintain the corporate performance management framework aligned with the organization's strategic objectives. Design, implement, and monitor corporate, departmental, and individual KPIs. Ensure alignment between strategic objectives, business plans, and performance measures across all business units. Coordinate the annual target-setting process with department heads and business leaders. Monitor organizational performance against approved KPIs and strategic objectives. Prepare executive performance dashboards and weekly, monthly, quarterly, and annual performance reports. Analyze performance trends, identify gaps, and recommend corrective actions and improvement initiatives. Support the implementation and monitoring of corporate strategy and strategic transformation initiatives. Track the progress of strategic initiatives and coordinate with project owners to ensure timely execution. Conduct business performance analysis using operational and financial data to support executive decision-making. Benchmark organizational performance against industry standards and best practices. Support operational excellence and continuous improvement initiatives across the organization. Monitor customer experience and operational performance indicators, including service quality, turnaround times, operational efficiency, and customer satisfaction. Ensure compliance with corporate performance governance, reporting standards, and data accuracy requirements. Manage and enhance performance dashboards using business intelligence tools such as Power BI, SAP Analytics Cloud, Tableau, or similar platforms. Improve reporting automation, analytics capabilities, and data visualization. Collaborate with IT and Digital teams to enhance performance reporting systems. Partner with department heads to define KPIs, facilitate performance review meetings, and promote a culture of accountability, transparency, and continuous improvement.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Knowledge, Skills, and Experience We are Looking for:</h2><p>Bachelor's degree in Business Administration, Industrial Engineering, Economics, Finance, Management, or a related field. Master's degree (MBA or equivalent) is preferred. Minimum 7 10 years of experience in corporate performance management, strategic planning, business excellence, or business performance analysis. Minimum 3 years of experience in a managerial role. Previous experience within visa services, tourism, aviation, customer service, BPO, financial services, or government-related organizations is highly preferred. Proven experience in developing KPIs, executive dashboards, Balanced Scorecards, and enterprise performance management frameworks. Strong knowledge of strategic planning, KPI management, business performance analysis, and continuous improvement methodologies. Experience with business intelligence and analytics tools such as Power BI, SAP Analytics Cloud, Tableau, or similar platforms. Advanced proficiency in Microsoft Excel and corporate reporting. Professional certifications such as Balanced Scorecard Professional (BSP), KPI Professional, PMP, Lean Six Sigma, or CBAP are considered an advantage. Strong analytical thinking, strategic mindset, and problem-solving abilities. Excellent communication, presentation, stakeholder management, and influencing skills. Ability to manage multiple strategic initiatives, drive organizational performance, and deliver measurable business outcomes in a fast-paced environment.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><strong>Be the change. Join the world’s most visionary developer.</strong></span></p><br><br> <br> <p><span>Red Sea Global (RSG) is showing that there is a better way to positively shape the places we live, work and travel.</span></p><br><br> <br> <p><span>We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision 2030, as well as leading the world towards regenerative tourism.</span></p><br><br> <br> <p><span><strong>Join RSG and be part of the positive change for Saudi Arabia and the world.</strong></span></p><br><br> <br> <p><span><strong>Job Purpose:</strong></span></p><br><br> <ul> <li><span>Manage the end-to-end client handover process, ensuring a seamless and timely transition from project completion to client delivery.</span></li> <li><span>The role is responsible for coordinating internal stakeholders, validating documentation and asset readiness, and maintaining high standards of compliance and customer experience throughout the handover journey, in alignment with RSG’s standards and processes.</span></li> </ul> <br> <p><span><strong>Job Responsibilities:</strong></span></p><br><br> <ul> <li><span>Lead the planning, execution, and continuous improvement of the client handover process across all residential projects, ensuring alignment with project timelines and operational readiness.</span></li> <li><span>Act as the primary liaison between Sales, Engineering, Legal, and other relevant teams to coordinate handover deliverables and resolve cross-functional issues.</span></li> <li><span>Oversee the development, implementation, and regular review of handover protocols, checklists, and client-facing materials.</span></li> <li><span>Ensure all required documents, compliance certifications, approvals, and physical assets are completed, reviewed, and delivered in accordance with RSG standards.</span></li> <li><span>Track and close any outstanding items from project teams, including defect rectifications or final touch-ups prior to handover.</span></li> <li><span>Manage scheduling and logistics for client walkthroughs, briefings, and key handover events, ensuring a professional and consistent experience.</span></li> <li><span>Monitor client feedback and coordinate resolution of post-handover issues in collaboration with customer service teams.</span></li> <li><span>Maintain accurate data records, reports, and dashboards related to handover status, KPIs, and client feedback. Identify and mitigate risks that may delay or impact the quality of handover deliverables.</span></li> <li><span>Ensure all handover activities comply with RSG policies, procedures, and audit standards.</span></li> </ul> <br> <p><span><strong>Managerial Responsibilities:</strong></span></p><br><br> <ul> <li><span>Provide input to the Department’s strategy from the Section or Unit perspective, in alignment with RSG’s vision and mission.</span></li> <li><span>Develop the Section or Unit’s objectives, KPIs, and annual operational plans, ensuring implementation meets performance targets.</span></li> <li><span>Contribute to the Section or Unit’s budget preparation and monitor financial performance. Implement and ensure adherence to Section or Unit policies and procedures; oversee performance and KPI communication.</span></li> <li><span>Ensure effective staffing, development, and deployment of Section or Unit employees in coordination with higher management.</span></li> </ul> <br> <p><span><strong>Job Requirements:</strong></span></p><br><br> <ul> <li><span>Academic Qualifications - Bachelor’s degree in Business Administration, Real Estate, Engineering, Project Management, or a related field</span></li> <li><span>Years of Experience - 8 years (with 1+ in managerial roles)</span></li> </ul> <br> <p><span><strong>Technical Competencies:</strong></span></p><br><br> <ul> <li><span>Handover Process Management (Advanced)</span></li> <li><span>Cross-Functional Coordination (Advanced)</span></li> <li><span>Residential Customer Experience (Intermediate)</span></li> <li><span>Project Scheduling &amp; Monitoring (Advanced)</span></li> <li><span>Compliance &amp; Documentation Review (Advanced)</span></li> <li><span>Reporting &amp; Data Analysis (Intermediate)</span></li> <li><span>Risk Identification &amp; Resolution (Advanced)</span></li> <li><span>CRM/Project Tools (e.g., Salesforce) (Intermediate)</span></li> <li><span>Stakeholder Management Intermediate (Advanced)</span></li> </ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>At SLS The Red Sea , our Concierge team is at the heart of connecting guests with everything the destination has to offer. As a Concierge Agent , you will be a trusted advisor throughout the guest journey, providing personalized recommendations, coordinating reservations and transportation, and helping guests discover experiences across the hotel, Shura Island, and the wider Red Sea destination. With a warm and engaging approach, you will take the time to understand each guest s preferences and turn their requests into thoughtful, seamless arrangements. Working closely with hotel teams and destination partners, you will ensure every recommendation, reservation, and special request is handled with care, accuracy, and the distinctive spirit of SLS The Red Sea .</p><p><strong>Key Responsibilities</strong></p><ul><li>Welcome guests warmly upon arrival, remain engaged throughout their stay, and ensure a personalized and memorable experience.</li><li>Serve as a trusted point of contact for guest inquiries, requests, and arrangements, delivering prompt, polished, and attentive service.</li><li>Understand guest preferences and special requests to provide thoughtful recommendations and personalized experiences.</li><li>Handle and coordinate reservations for restaurants, transportation, activities, entertainment, spa, wellness, and other guest experiences.</li><li>Create and recommend personalized activities and experiences based on individual guest preferences and interests.</li><li>Assist guests in planning their stay by providing recommendations and coordinating arrangements from initial request through completion.</li><li>Develop and maintain up-to-date knowledge of Shura Island and the wider Red Sea destination, including hotels, dining venues, attractions, activities, transportation, and guest experiences.</li><li>Confidently guide guests through available experiences across the destination and provide relevant recommendations based on their preferences.</li><li>Build and maintain professional relationships with trusted partners and service providers to support seamless guest arrangements.</li><li>Arrange and confirm transportation, including airport transfers, private drivers, taxis, and other guest mobility requirements.</li><li>Coordinate closely with Bell Desk and Valet teams to ensure smooth and seamless guest arrivals and departures.</li><li>Assist with personal arrangements and special requests, ensuring each request is handled with discretion, accuracy, and attention to detail.</li><li>Handle guest feedback and concerns professionally, ensuring timely resolution, appropriate follow-up, and communication with relevant departments.</li><li>Conduct courtesy calls for VIPs and long-stay guests when required, recording preferences and feedback to support personalized service.</li><li>Provide accurate directions and information about hotel facilities, dining venues, amenities, and experiences.</li><li>Handle guest mail, packages, deliveries, printing requests, and other personal assistance with confidentiality and care.</li><li>Log, track, and follow up on guest requests, reservations, and arrangements to ensure timely completion and accountability.</li><li>Maintain accurate records of reservations, transportation, special arrangements, and Concierge services provided.</li><li>Coordinate closely with Front Office, Housekeeping, Engineering, F&amp;B, Guest Relations, and other departments to ensure seamless service delivery.</li><li>Maintain a professional, organized, and well-presented Concierge desk with accurate and updated guest information and resources.</li><li>Support the onboarding and training of new colleagues on Concierge standards, guest engagement, and operational procedures when required.</li><li>Assist with hotel tours, site inspections, Guest Relations, and Front Office activities when required.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 1-2 years of experience in a guest-facing role, preferably within an upscale, luxury, or lifestyle hotel environment.</li><li>Fluency in English is essential, with excellent communication and conversational skills and a confident, polished, and engaging manner.</li><li>Strong understanding of luxury guest service standards with awareness and respect for local culture and customs.</li><li>Excellent organizational and multitasking skills with strong attention to detail and follow-through.</li><li>Proficiency in Microsoft Office applications and confidence using digital tools.</li><li>Familiarity with hotel systems such as Opera PMS, MessageBox, or similar guest service platforms is an advantage.</li><li>Strong interpersonal and problem-solving skills with the ability to respond confidently and creatively to a wide range of guest requests.</li><li>Proactive, resourceful, and guest-focused with a genuine passion for creating personalized and memorable experiences.</li><li>Professional appearance and demeanor with the ability to represent the SLS brand confidently.</li><li>Collaborative team player with a strong sense of ownership and accountability for the guest experience.</li></ul>

<p><br></p><p>Job Description At SLS The Red Sea , our Concierge team is at the heart of connecting guests with everything the destination has to offer. As a Concierge Agent , you will be a trusted advisor throughout the guest journey, providing personalized recommendations, coordinating reservations and transportation, and helping guests discover experiences across the hotel, Shura Island, and the wider Red Sea destination. With a warm and engaging approach, you will take the time to understand each guest s preferences and turn their requests into thoughtful, seamless arrangements. Working closely with hotel teams and destination partners, you will ensure every recommendation, reservation, and special request is handled with care, accuracy, and the distinctive spirit of SLS The Red Sea .</p><p>Key Responsibilities</p><ul><li>Welcome guests warmly upon arrival, remain engaged throughout their stay, and ensure a personalized and memorable experience.</li><li>Serve as a trusted point of contact for guest inquiries, requests, and arrangements, delivering prompt, polished, and attentive service.</li><li>Understand guest preferences and special requests to provide thoughtful recommendations and personalized experiences.</li><li>Handle and coordinate reservations for restaurants, transportation, activities, entertainment, spa, wellness, and other guest experiences.</li><li>Create and recommend personalized activities and experiences based on individual guest preferences and interests.</li><li>Assist guests in planning their stay by providing recommendations and coordinating arrangements from initial request through completion.</li><li>Develop and maintain up-to-date knowledge of Shura Island and the wider Red Sea destination, including hotels, dining venues, attractions, activities, transportation, and guest experiences.</li><li>Confidently guide guests through available experiences across the destination and provide relevant recommendations based on their preferences.</li><li>Build and maintain professional relationships with trusted partners and service providers to support seamless guest arrangements.</li><li>Arrange and confirm transportation, including airport transfers, private drivers, taxis, and other guest mobility requirements.</li><li>Coordinate closely with Bell Desk and Valet teams to ensure smooth and seamless guest arrivals and departures.</li><li>Assist with personal arrangements and special requests, ensuring each request is handled with discretion, accuracy, and attention to detail.</li><li>Handle guest feedback and concerns professionally, ensuring timely resolution, appropriate follow-up, and communication with relevant departments.</li><li>Conduct courtesy calls for VIPs and long-stay guests when required, recording preferences and feedback to support personalized service.</li><li>Provide accurate directions and information about hotel facilities, dining venues, amenities, and experiences.</li><li>Handle guest mail, packages, deliveries, printing requests, and other personal assistance with confidentiality and care.</li><li>Log, track, and follow up on guest requests, reservations, and arrangements to ensure timely completion and accountability.</li><li>Maintain accurate records of reservations, transportation, special arrangements, and Concierge services provided.</li><li>Coordinate closely with Front Office, Housekeeping, Engineering, F&amp;B, Guest Relations, and other departments to ensure seamless service delivery.</li><li>Maintain a professional, organized, and well-presented Concierge desk with accurate and updated guest information and resources.</li><li>Support the onboarding and training of new colleagues on Concierge standards, guest engagement, and operational procedures when required.</li><li>Assist with hotel tours, site inspections, Guest Relations, and Front Office activities when required.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 1 2 years of experience in a guest-facing role, preferably within an upscale, luxury, or lifestyle hotel environment.</li><li>Fluency in English is essential, with excellent communication and conversational skills and a confident, polished, and engaging manner.</li><li>Strong understanding of luxury guest service standards with awareness and respect for local culture and customs.</li><li>Excellent organizational and multitasking skills with strong attention to detail and follow-through.</li><li>Proficiency in Microsoft Office applications and confidence using digital tools.</li><li>Familiarity with hotel systems such as Opera PMS, MessageBox, or similar guest service platforms is an advantage.</li><li>Strong interpersonal and problem-solving skills with the ability to respond confidently and creatively to a wide range of guest requests.</li><li>Proactive, resourceful, and guest-focused with a genuine passion for creating personalized and memorable experiences.</li><li>Professional appearance and demeanor with the ability to represent the SLS brand confidently.</li><li>Collaborative team player with a strong sense of ownership and accountability for the guest experience.</li></ul>

Job Description <div> <p>At <strong>SLS The Red Sea</strong>, our Concierge team is at the heart of connecting guests with everything the destination has to offer. As a <strong>Concierge Agent</strong>, you will be a trusted advisor throughout the guest journey, providing personalized recommendations, coordinating reservations and transportation, and helping guests discover experiences across the hotel, Shura Island, and the wider Red Sea destination.</p> <p>With a warm and engaging approach, you will take the time to understand each guest s preferences and turn their requests into thoughtful, seamless arrangements. Working closely with hotel teams and destination partners, you will ensure every recommendation, reservation, and special request is handled with care, accuracy, and the distinctive spirit of <strong>SLS The Red Sea</strong>.</p> <p>Key Responsibilities</p> <ul> <li>Welcome guests warmly upon arrival, remain engaged throughout their stay, and ensure a personalized and memorable experience.</li> <li>Serve as a trusted point of contact for guest inquiries, requests, and arrangements, delivering prompt, polished, and attentive service.</li> <li>Understand guest preferences and special requests to provide thoughtful recommendations and personalized experiences.</li> <li>Handle and coordinate reservations for restaurants, transportation, activities, entertainment, spa, wellness, and other guest experiences.</li> <li>Create and recommend personalized activities and experiences based on individual guest preferences and interests.</li> <li>Assist guests in planning their stay by providing recommendations and coordinating arrangements from initial request through completion.</li> <li>Develop and maintain up-to-date knowledge of Shura Island and the wider Red Sea destination, including hotels, dining venues, attractions, activities, transportation, and guest experiences.</li> <li>Confidently guide guests through available experiences across the destination and provide relevant recommendations based on their preferences.</li> <li>Build and maintain professional relationships with trusted partners and service providers to support seamless guest arrangements.</li> <li>Arrange and confirm transportation, including airport transfers, private drivers, taxis, and other guest mobility requirements.</li> <li>Coordinate closely with Bell Desk and Valet teams to ensure smooth and seamless guest arrivals and departures.</li> <li>Assist with personal arrangements and special requests, ensuring each request is handled with discretion, accuracy, and attention to detail.</li> <li>Handle guest feedback and concerns professionally, ensuring timely resolution, appropriate follow-up, and communication with relevant departments.</li> <li>Conduct courtesy calls for VIPs and long-stay guests when required, recording preferences and feedback to support personalized service.</li> <li>Provide accurate directions and information about hotel facilities, dining venues, amenities, and experiences.</li> <li>Handle guest mail, packages, deliveries, printing requests, and other personal assistance with confidentiality and care.</li> <li>Log, track, and follow up on guest requests, reservations, and arrangements to ensure timely completion and accountability.</li> <li>Maintain accurate records of reservations, transportation, special arrangements, and Concierge services provided.</li> <li>Coordinate closely with Front Office, Housekeeping, Engineering, F&amp;B, Guest Relations, and other departments to ensure seamless service delivery.</li> <li>Maintain a professional, organized, and well-presented Concierge desk with accurate and updated guest information and resources.</li> <li>Support the onboarding and training of new colleagues on Concierge standards, guest engagement, and operational procedures when required.</li> <li>Assist with hotel tours, site inspections, Guest Relations, and Front Office activities when required.</li></ul></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li>Minimum 1 2 years of experience in a guest-facing role, preferably within an upscale, luxury, or lifestyle hotel environment.</li> <li>Fluency in English is essential, with excellent communication and conversational skills and a confident, polished, and engaging manner.</li> <li>Strong understanding of luxury guest service standards with awareness and respect for local culture and customs.</li> <li>Excellent organizational and multitasking skills with strong attention to detail and follow-through.</li> <li>Proficiency in Microsoft Office applications and confidence using digital tools.</li> <li>Familiarity with hotel systems such as Opera PMS, MessageBox, or similar guest service platforms is an advantage.</li> <li>Strong interpersonal and problem-solving skills with the ability to respond confidently and creatively to a wide range of guest requests.</li> <li>Proactive, resourceful, and guest-focused with a genuine passion for creating personalized and memorable experiences.</li> <li>Professional appearance and demeanor with the ability to represent the SLS brand confidently.</li> <li>Collaborative team player with a strong sense of ownership and accountability for the guest experience.</li></ul></div>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a maintenance manager, you’re not just helping maintain the hotel’s physical safety and functionality – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <p>As maintenance manager, you are responsible for the effective management of all engineering and maintenance operations within the hotel, including energy conservation. You are also responsible for the development of the engineering team and staying abreast of compliance regulations and procedures in the field of engineering, as required for hotel standards. Specifically, a maintenance manager will perform the following tasks to the highest standards:</p> <ul> <li>Lead the engineering team in the day-to-day engineering and maintenance operations of the hotel, including service standards, equipment schedules, and work schedules</li> <li>Communicate with housekeeping to coordinate and prioritize maintenance activities for guest rooms and public areas</li> <li>Develop systems and procedures to ensure the health and safety of guests and team members, as well as the proper conditions for plants, machinery, and property</li> <li>Communicate with government agencies to ensure full compliance with statutory regulations</li> <li>Prepare capital and repairs and maintenance budgets for engineering</li> <li>Perform daily checks around the hotel</li> <li>Conduct lift emergency release procedures as required</li> <li>Diagnose, maintain, and repair mechanical equipment within the hotel</li> <li>Ensure good relationships are built with internal and external customers</li> <li>Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise</li> <li>Develop, implement, and direct all emergency programs</li> <li>Develop, implement and manage energy conservation programs for the property to minimize expenses</li> <li>Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively</li> <li>Perform special projects and other responsibilities as assigned</li> <li>Identify and introduce environmentally friendly systems and equipment</li> <li>Monitor key performance indicators for the engineering department and take corrective action, as required, to improve equipment inventory, quality audit, productivity, and other objectives</li> <li>Manage all team member related activities, including recruitment, performance management, training, career planning, disciplinary matters, and team motivation</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <ul> <li>A passion for spreading the light and warmth of hospitality.</li> <li>Acting with integrity and always doing the right thing.</li> <li>Inspiring others through leadership.</li> <li>A belief that teamwork drives the best outcomes.</li> <li>A sense of ownership and accountability.</li> <li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li> </ul> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As part of Qiddiya City's development pipeline, Qiddiya Investment Company is advancing a major equestrian and racecourse offering expected to become a flagship sports and lifestyle asset within the destination. With the operating model, event strategy, and business plans being refined, the Executive Director - Equestrian Racecourse Asset Management will play a critical owner-side role in shaping the operating platform, protecting long-term value, and positioning the asset for successful mobilisation and sustained performance.<br> <br> The Executive Director will work across Strategy, Development, Finance, Operational Readiness, Commercial, and third-party operators to optimise performance, govern operator delivery, and ensure QIC retains control over revenue strategy, programming, customer experience, partnerships, brand positioning, and long-term value creation across the equestrian racecourse asset.</p> <p> </p> <p>Key Responsibilities:</p> <p>1. Strategic Leadership:</p> <p>- Lead the owner-side asset management strategy for the equestrian racecourse asset in alignment with QIC's objectives, pre-opening priorities, and long-term value creation agenda.</p> <p>- Define strategic objectives, commercial frameworks, and operating principles for race days, equestrian events, training, hospitality, ancillary activation, and non-event utilisation.</p> <p>- Support operator selection, business plan challenge, and operating model development to ensure QIC retains decision-making authority over key commercial, customer, and brand levers.</p> <p> </p> <p>2. Relationship Management:</p> <p>- Build and maintain effective relationships with internal stakeholders, third-party operators, advisors, governing bodies, event promoters, and commercial partners.</p> <p>- Act as the key owner-side point of contact on operational, commercial, and asset performance matters for the equestrian racecourse asset.</p> <p>- Ensure strong collaboration across Development, Strategy, Finance, and Operational Readiness to integrate asset management requirements through design, mobilisation, and pre-opening.</p> <p> </p> <p>3. Performance Monitoring:</p> <p>- Oversee operator performance for the equestrian racecourse asset, ensuring delivery against contractual obligations, KPIs, SLAs, and QIC strategic objectives.</p> <p>- Establish and monitor performance dashboards covering revenue, profitability, utilisation, attendance, race day delivery, customer experience, equine welfare, safety, compliance, and readiness milestones.</p> <p>- Lead regular performance reviews, audits, and corrective action plans to drive continuous improvement and protect long-term value.</p> <p> </p> <p>4. Financial Oversight:</p> <p>- Review and challenge operator business plans, budgets, and forecasts to ensure commercial robustness and alignment with owner expectations.</p> <p>- Drive achievement of financial targets, with a focus on sustainable revenue growth, EBITDA delivery, and efficient asset utilisation.</p> <p>- Analyse operating data and financial results to identify upside opportunities, performance risks, and value enhancement initiatives.</p> <p>- Support reporting and recommendations for executive stakeholders on asset performance, commercial outlook, and investment implications.</p> <p> </p> <p>5. Customer Experience:</p> <p>- Champion best-in-class customer experience across race days, equestrian events, hospitality, premium offerings, and venue journeys.</p> <p>- Ensure customer experience requirements are embedded into operator mobilisation, design-stage input, and readiness planning.</p> <p>- Monitor customer satisfaction and guest performance metrics, ensuring experiences are safe, distinctive, and brand-consistent.</p> <p>- Support service standards across permanent operations and major equestrian event periods.</p> <p> </p> <p>6. Commercial, Marketing and Partnerships:</p> <p>- Work with internal and external stakeholders to optimise revenue, sponsorship, partnerships, branding, and ancillary monetisation across the equestrian racecourse asset.</p> <p>- Shape event calendar strategy and utilisation plans to maximise visitation, yield, market positioning, and repeat demand.</p> <p>- Monitor market trends, benchmark competing racecourses and equestrian venues, and identify strategic growth opportunities.</p> <p> </p> <p>7. Team Leadership:</p> <p>- Build and lead a high-performing owner-side equestrian asset management capability aligned with asset priorities and mobilisation requirements.</p> <p>- Coordinate closely with operator teams while avoiding duplication of delivery roles and ensuring QIC capability and institutional knowledge are strengthened over time.</p> <p>- Mentor team members and foster a high-performance, commercially focused asset management culture.</p> <p>- Provide owner-side leadership on mobilisation, governance, and escalation of key risks and decisio</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in business, finance, real estate, sport management, hospitality, equine management, or a related discipline.</p> <p>Strong experience in equestrian, racecourse, venues, entertainment, leisure, or major event asset management and operations.</p> <p>Experience in pre-opening, operator mobilisation, business planning, and owner-side governance of complex destination assets.</p> <p>Relevant professional certifications or memberships in asset management, project management, finance, hospitality, sports management, or equestrian-related disciplines are preferred.</p> <p>10+ years of relevant experience in asset management, venue operations, equestrian, sports, entertainment, leisure, or related sectors.</p> <p>5+ years in a leadership role with accountability for commercial performance, operator oversight, or major asset delivery.</p> <p>Experience in the GCC or wider MENA region preferred, with demonstrated ability to operate in complex, high-growth development environments</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong><span><span><span>Find Your Shangri-La in Shangri-La&nbsp;</span></span></span></strong></span></span></p><br><br> <br> <p><span><span><strong><u><span><span><span>Shangri-La Jeddah</span></span></span></u></strong></span></span></p><br><br> <br> <p><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></p><br><br> <br> <ul> <li><span><span><span>203 stylish rooms and suites plus 17 luxury serviced apartments.</span></span></span></li> <li><span><span><span>4 restaurants and lounges, including the legendary Shang Palace</span></span></span></li> <li><span><span><span>Convenient for Jeddah’s popular landmarks and Red Sea Mall</span></span></span></li> <li><span><span><span>116 privately owned Burj Assila Residences.</span></span></span></li> </ul> &nbsp; <br> <p><span><span><strong><span><span><span>Job Summary:</span></span></span></strong></span></span></p><br><br> <br> <p><span><span>As a Guest Relations Officer at Shangri-La Jeddah, you will be the face of our hotel, ensuring that every guest receives exceptional service that reflects our values and beliefs.&nbsp;</span></span></p><br><br> <p><span><span>You will play a vital role in creating memorable experiences by understanding and anticipating the needs of our diverse clientele, which includes&nbsp;&nbsp;cultures from around the globe. Your ability to communicate effectively and build rapport with guests will be essential in fostering a welcoming and inclusive environment.</span></span></p><br><br> <br> <p><span><span><strong><span><span><span>Key Responsibilities:&nbsp;</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span><span><span><span>To have- Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere (based on Forbes five-star standards).</span></span></span></span></span></li> <li><span><span><span><span><span>Assist guests with check-in and check-out processes, providing information about hotel services and amenities.</span></span></span></span></span></li> <li><span><span><span><span><span>Address guest inquiries, concerns, and complaints promptly and professionally, ensuring a high level of satisfaction.</span></span></span></span></span></li> <li><span><span><span><span><span>Maintain a thorough knowledge of hotel facilities, services, and local attractions to provide accurate information to guests.</span></span></span></span></span></li> <li><span><span><span><span><span>Collaborate and communicate with various departments to ensure seamless service delivery and guest satisfaction.</span></span></span></span></span></li> <li><span><span><span><span><span>Organize and coordinate special requests, such as room preferences, celebrations, and transportation needs, etc</span></span></span></span></span></li> <li><span><span><span><span><span>Conduct regular follow-ups with guests during their stay to ensure their needs are met and to gather feedback.</span></span></span></span></span></li> <li><span><span><span><span><span>Promote our hotel loyalty program Shangri-La Circle and encourage repeat visits through personalized service.</span></span></span></span></span></li> <li><span><span><span><span><span>Uphold the hotel’s standards of service excellence and contribute to a positive team environment.</span></span></span></span></span></li> </ul> <br> <p><span><span><strong><span><span><span>Desired Personality Traits:</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span><span><span><span>Culturally Sensitive: An understanding and appreciation of both Asian and Arabic cultures in particular, with the ability to navigate cultural nuances in communication and service.</span></span></span></span></span></li> <li><span><span><span><span><span>Empathetic: A genuine desire to understand and meet the needs of guests, demonstrating compassion and attentiveness.</span></span></span></span></span></li> <li><span><span><span><span><span>Charismatic: A warm and engaging personality that makes guests feel valued and welcomed.</span></span></span></span></span></li> <li><span><span><span><span><span>Proactive: Anticipates guest needs and takes initiative to provide solutions before issues arise.</span></span></span></span></span></li> <li><span><span><span><span><span>Adaptable: Comfortable working in a fast-paced environment and able to adjust to changing situations and guest preferences.</span></span></span></span></span></li> <li><span><span><span><span><span>Detail-Oriented: A keen eye for detail to ensure that every aspect of the guest experience is flawless.</span></span></span></span></span></li> <li><span><span><span><span><span>Excellent Communicator: Strong verbal and written communication skills in both English and Arabic; proficiency in additional languages is a plus.</span></span></span></span></span></li> <li><span><span><span><span><span>Team Player: Collaborative spirit with the ability to work effectively with colleagues across various departments.</span></span></span></span></span></li> <li><span><span><span><span><span>Problem Solver: Strong critical thinking skills to address and resolve guest concerns efficiently.</span></span></span></span></span></li> </ul> <br> <p><strong><span><span><span>What we are Looking For:&nbsp;</span></span></span></strong></p><br><br> <br> <ul> <li><span><span><span><span><span>Bachelor’s degree in Hospitality Management, Business Administration preferred but not mandatory</span></span></span></span></span></li> <li><span><span><span><span><span>Previous experience in guest relations or a similar role in a luxury hotel environment is preferred.</span></span></span></span></span></li> <li><span><span><span><span><span>Knowledge of hospitality software (OPMS) &nbsp;and systems is an advantage.</span></span></span></span></span></li> <li><span><span><span><span><span>Strong understanding of the luxury hospitality market in Saudi Arabia.</span></span></span></span></span></li> <li><span><span><span><span><span>Chinese speaker</span></span></span></span></span></li> </ul> <br> <br> <p><strong><span><span><span>Why Join Us:&nbsp;</span></span></span></strong></p><br><br> <br> <ul> <li><span>A workplace that values your passion and supports self-realization and personal growth.&nbsp;</span></li> <li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.&nbsp;</span></li> <li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.&nbsp;</span></li> <li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li> </ul> <br> <p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br> <p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br> <p><span><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></span></p><br><br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Raffles &amp; Fairmont the Red Sea</strong>, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.</p><br><br>Job Description<br><br><p>• Assist the Executive Pastry Chef and Sous Chef in the smooth and efficient daily operation of the Pastry section.</p><br><p>• Participate in pastry and bakery production activities while maintaining the highest standards of quality, consistency, and presentation.</p><br><p>• Read and take appropriate action on instructions and reports relating to the Pastry section from the Executive Pastry Chef or Sous Chef.</p><br><p>• Attend to tasks and responsibilities assigned by senior culinary colleagues in a timely and professional manner.</p><br><p>• Follow established production procedures, recipes, and instructions provided by supervisors.</p><br><p>• Assist in the preparation of pastry products, baked goods, desserts, and other items as required by the operation.</p><br><p>• Ensure all products are prepared according to established quality, hygiene, and presentation standards.</p><br><p>• Maintain proper handling and use of pastry equipment to prevent loss, damage, and unnecessary waste.</p><br><p>• Maintain the Pastry section and work environment clean, organized, and orderly at all times.</p><br><p>• Follow proper food safety, sanitation, and hygiene procedures throughout all production activities.</p><br><p>• Work effectively as part of a team and contribute to a positive and professional working environment.</p><br><p>• Maintain readiness to support the Pastry section during high-volume periods and busy service operations.</p><br><p>• Report any major complaints, quality concerns, equipment problems, or operational issues to the Executive Pastry Chef or Sous Chef.</p><br><p>• Attend training and development programs as assigned by management or the Training Manager.</p><br><p>• Maintain knowledge of hotel facilities, fire and emergency procedures, job responsibilities, and employee policies.</p><br><p>• Maintain honesty, professionalism, a positive attitude, and willingness to learn and develop culinary skills.</p><br><p>• Perform any other duties, special tasks, or responsibilities assigned by the Executive Pastry Chef, Junior Sous Chef, or Hotel Management.</p><br><br>Qualifications<br><br><p>• Previous experience in a pastry, bakery, or kitchen environment is preferred.</p><br><p>• Basic knowledge of pastry and bakery production techniques.</p><br><p>• Basic knowledge of food preparation, hygiene, sanitation, and food safety.</p><br><p>• Ability to follow recipes, instructions, and established production procedures accurately.</p><br><p>• Ability to safely operate basic pastry and kitchen equipment.</p><br><p>• Ability to work effectively as part of a team in a high-volume environment.</p><br><p>• Culinary, pastry, or bakery training is preferred.</p><br><p>• Previous experience in a luxury hotel or resort environment is preferred.</p><br><p>• Ability to work flexible shifts, including early mornings, weekends, and public holidays.</p><br><p>• Professional appearance and high standards of personal hygiene are required.</p><br><p>• Ability to work under pressure while maintaining quality and cleanliness standards.</p><br><p>• Willingness to participate in training and continuous professional development.</p><br><p>• Commitment to maintaining the highest standards of food safety, hygiene, cleanliness, and product quality.</p><br><p>• Ability to undertake additional duties and special assignments as required by management.</p><br><br>Additional Information<br><br><ul><li><p>Understanding of ultra-luxury guest expectations and brand alignment.</p><br></li><li><p>Experience in project coordination, scheduling, and document control during pre-opening stages.</p><br></li><li><p>Experience in Pre- Opening is a plus.</p><br></li><li><p>Regional Experience is a must.</p><br></li><li><p>A proactive, anticipatory approach with a strong sense of ownership and accountability.</p><br></li><li><p>Impeccable grooming and personal presentation aligned with luxury standards.</p><br></li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>To act as a hotel ambassador, providing a personal service to guests, fully aware and following the hotel standards and procedures. To use appropriate materials, equipment and supplies for the smooth run of the butler service operations and to ask for requisitions accordingly. To use the proper telephone etiquette as per Sofitel standards. To remain in close contact with guests by interacting with them whenever possible. To be friendly, attentive and stay professional at all times. To respect the privacy of the guests and the confidentiality of the information To assist and to coordinate the daily activity with the team &amp; Butler Supervisor and to replace him/her whenever needed. To personally greet and escort the guests rather than pointing out directions. To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it. To call the Butler Supervisor, Assistant Manager, DOR or the RM for advice in serious cases or if an approval is required. To report all guest comments or complaints. To be fully aware of VIPs in house, to recognize them and keep a good trace of them. To check details of reservations 24 hours prior to arrival and to follow every content, as per assigned section. To prepare the pre-assigned room as per guest preferences, Your butler is waiting for you form details and operational standards. To assist the GSO at the in-room check-in of the guest by handling passport, credit card or other documents. To meet the guest s needs upon arrival, offering assistance in unpacking luggage, proposing pressing service, shoeshine service, or preparing a bath upon request. To present the guest the amenities and facilities in the room (rooming). To take a genuine care of all guests throughout their stay, in particular of those staying in the assigned section. To ensure a perfect and personalized upkeep of the room. To perform concierge tasks, such as restaurant bookings; to take orders for meals served in the privacy of the room. To recognize the guests and to anticipate their needs whenever possible. To follow up any guest requests, coordinating with the lounge, internal call center and other departments, until satisfaction. To prepare the guest s departure (express check-out, packing needs) and to ensure that transportation and other travel requirements are professionally handled. To check the room after the guest s departure and to follow the Lost &amp; Found procedure. To review on daily basis the butlers logbook and keep it updated. To daily update the guest profiles with likes and dislikes . To attend a daily line up briefing conducted by the Butler Supervisor. To provide a proper handover between the shifts. To share daily activity highlights with the Butler Supervisor, including internal and external guest opportunities. To provide a good communication and pro-active collaboration with all the departments his/her team interacts with.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proficient in English (verbal &amp; written) required</li><li>Experience with Hotel Property Management System an asset</li><li>Strong organizational, supervisory and communication skills</li><li>Ability to evaluate and select among alternative courses of action quickly and accurately</li><li>Ability to work successfully in high stress and fast paced situations</li><li>Effective problem solving abilities</li><li>Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation and perform successfully with limited supervision</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Join</strong><strong>&nbsp;us at Accor,&nbsp;</strong><strong>where</strong><strong>&nbsp;life pulses&nbsp;</strong><strong>with</strong><strong>&nbsp;passion!</strong>​</p><br><p>As a&nbsp;pioneer&nbsp;in the art of&nbsp;responsible&nbsp;hospitality, the Accor Group&nbsp;gathers&nbsp;more&nbsp;than&nbsp;45 brands, 5,600&nbsp;hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.&nbsp;While&nbsp;each&nbsp;brand has&nbsp;its&nbsp;own&nbsp;personality,&nbsp;where&nbsp;you&nbsp;will&nbsp;be&nbsp;able to&nbsp;truly&nbsp;find&nbsp;yourself,&nbsp;they&nbsp;all&nbsp;share&nbsp;a&nbsp;common&nbsp;ambition: to&nbsp;keep&nbsp;innovating&nbsp;and&nbsp;challenging&nbsp;the&nbsp;status-quo.​</p><br><p>By&nbsp;joining&nbsp;us,&nbsp;you&nbsp;will&nbsp;become&nbsp;a&nbsp;Heartist because&nbsp;hospitality&nbsp;is, first and&nbsp;foremost, a&nbsp;work&nbsp;of&nbsp;heart.​</p><br><p>At Sofitel Shahd Al Madinah our Guests experience profound spiritual luxury, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality.</p><br><p>You&nbsp;will&nbsp;join&nbsp;a&nbsp;caring&nbsp;environment&nbsp;and a team&nbsp;where&nbsp;you&nbsp;can&nbsp;be&nbsp;all&nbsp;you&nbsp;are. You&nbsp;will&nbsp;be&nbsp;in a&nbsp;supportive&nbsp;place to&nbsp;grow, to&nbsp;fulfil&nbsp;yourself, to&nbsp;discover&nbsp;other&nbsp;professions and to&nbsp;pursue&nbsp;career&nbsp;opportunities, in&nbsp;your&nbsp;hotel&nbsp;or in&nbsp;other&nbsp;hospitality&nbsp;environments, in&nbsp;your&nbsp;country or&nbsp;anywhere&nbsp;in the world!​</p><br><p>You&nbsp;will&nbsp;enjoy&nbsp;exclusive&nbsp;benefits,&nbsp;specific&nbsp;to the&nbsp;sector&nbsp;and&nbsp;beyond, as&nbsp;well&nbsp;as&nbsp;strong&nbsp;recognition for&nbsp;your&nbsp;daily&nbsp;commitment.​</p><br><p>Everything&nbsp;you&nbsp;will&nbsp;do&nbsp;with&nbsp;us,&nbsp;regardless&nbsp;of&nbsp;your&nbsp;profession,&nbsp;will&nbsp;offer&nbsp;a&nbsp;deep&nbsp;sense&nbsp;of&nbsp;meaning, to&nbsp;create&nbsp;lasting,&nbsp;memorable&nbsp;and&nbsp;impactful&nbsp;experiences&nbsp;for&nbsp;your&nbsp;customers,&nbsp;for&nbsp;your&nbsp;colleagues&nbsp;and for the&nbsp;planet.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong>&nbsp;a&nbsp;</strong><strong>work</strong><strong>&nbsp;of&nbsp;</strong><strong>heart</strong><strong>,</strong></p><br><br>Job Description<br><br><p><strong>THE POSITION</strong></p><br><p>To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.</p><br><p><strong>KEY ROLES &amp; RESPONSIBILITIES</strong></p><br><ul><li>Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure</li><li>Ensure all members consistently receive all benefits, and repeat guests and other&nbsp;VIP’s receive special recognition and service</li><li>Meet and greet VIP guests personally</li><li>Liaise closely with Concierge and&nbsp;Butler&nbsp;for Hotel events, restaurant promotions, Limousine requirements and special&nbsp;VIP&nbsp;requests or preparations.</li><li>Prepare compendiums prior guest arrival and check-into system if necessary</li><li>Maintain close contact with Airport Concierge for new arrivals and departures</li><li>Update and maintain repeat guest history system</li><li>Promote Inter-Hotel sales and in-house facilities</li><li>Send prepared welcome cards and amenities to room prior to guest arrival</li><li>Attend to special requests by guests</li><li>Handle guest complaints and refer them as necessary, follow up on corrective action</li><li>Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special&nbsp;requests</li><li>Prepare requisitions for amenities on a timely basis</li><li>Performs related duties and special projects assigned</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Role &amp; responsibilities 1. Mock Hotel Operations Management Oversee the daily operations of the mock hotel facility, including training kitchens, F&amp;B areas, stewarding sections, storage areas, service areas, and related operational spaces. Ensure that all areas are prepared, organized, clean, safe, and fully operational before scheduled training sessions. Coordinate the use of mock hotel facilities according to academic timetables, training schedules, workshops, events, and practical assessments. Ensure that operational workflows simulate real hospitality and hotel industry standards. 2. Scheduling and Coordination Prepare and manage operational schedules for mock hotel areas in coordination with academic and training staff. Coordinate facility bookings, class requirements, practical sessions, instructor needs, and student training activities. Prevent scheduling conflicts and ensure proper readiness of facilities for each session. Communicate operational updates, facility readiness, and resource needs to relevant departments. 3. Inventory and Asset Management Maintain a comprehensive inventory of all mock hotel items, including kitchen tools, utensils, service equipment, linens, uniforms, consumables, cleaning materials, and training supplies. Track item movement, usage, condition, damage, loss, maintenance needs, and replacement requirements. Implement proper check-in/check-out systems for equipment and training items. Conduct regular inventory audits and submit reports to management. Ensure that all items are properly labeled, stored, secured, and available when needed. 4. Culinary, F&amp;B, and Stewarding Operations Support culinary and F&amp;B practical training by ensuring the availability and readiness of tools, ingredients, equipment, and service areas. Apply practical chef stewarding experience to maintain high standards of dishwashing, sanitation, equipment handling, waste control, and back-of-house organization. Ensure proper setup and breakdown of practical training sessions. Monitor kitchen and service area hygiene, safety, and operational discipline. Support instructors and trainers during culinary, F&amp;B, and hospitality practical sessions as required. 5. Food Safety and Hygiene Compliance Ensure compliance with food safety standards, hygiene protocols, sanitation procedures, and safe food handling practices. Monitor the proper use, cleaning, and storage of food-related tools and equipment. Ensure that temperature logs, cleaning schedules, waste disposal records, and hygiene checklists are maintained when applicable. Promote a strong safety and hygiene culture among staff, trainers, and trainees. Report any food safety risks, operational hazards, or compliance concerns immediately. 6. Maintenance and Facility Readiness Monitor the condition of mock hotel facilities, kitchens, equipment, furniture, appliances, and training assets. Report maintenance issues and follow up until completion. Coordinate with maintenance, procurement, IT, housekeeping, security, and other support departments as needed. Ensure that all equipment is functioning safely before use in training sessions. Support preventive maintenance planning for mock hotel equipment and facilities. 7. Training and Education Support Support trainers and faculty members in delivering practical hospitality, culinary, F&amp;B, and stewarding training. Assist in creating realistic hotel and restaurant operational scenarios for students. Ensure that the training environment reflects professional hospitality workplace standards. Help trainees understand operational discipline, cleanliness, teamwork, time management, and proper handling of equipment. Provide operational guidance to trainees when needed, without replacing the academic role of the instructor. 8. Documentation and Reporting Maintain accurate records related to inventory, schedules, facility usage, maintenance requests, lost or damaged items, consumables, and operational incidents. Prepare regular operational reports for management. Document gaps, risks, resource needs, and improvement recommendations. Maintain proper filing of food safety certificates, checklists, inspection forms, and operational logs. 9. Procurement and Resource Planning Identify required supplies, consumables, tools, and replacement items for mock hotel operations. Coordinate with procurement according to approved policies and procedures. Support budget planning by providing accurate usage data and future operational needs. Recommend cost-saving measures without compromising training quality or safety. 10. Quality Improvement and Best Practices Implement hospitality industry best practices in mock hotel operations. Continuously improve operational workflows, storage systems, scheduling processes, and inventory controls. Ensure that the mock hotel reflects professional standards suitable for hospitality and culinary training. Support audits, inspections, accreditation visits, internal reviews, and external partner visits. Contribute to the development of standard operating procedures for mock hotel operations. ______________ ______________ Key Performance Indicators Mock hotel facility readiness before all scheduled training sessions. Accuracy and completeness of inventory records. Reduction in lost, damaged, or unaccounted-for items. Compliance with food safety and hygiene standards. Timely reporting and resolution of maintenance and operational issues. Trainer and trainee satisfaction with facility readiness and operational support. Effective scheduling with minimal conflicts or delays. Proper documentation of operational activities, inventory, and incidents. Continuous improvement in mock hotel operating procedures. ______________ Working Conditions The role requires active, hands-on presence within the mock hotel, kitchen, F&amp;B, and training areas. The position may require standing, walking, lifting light to moderate items, checking storage areas, and supervising practical training environments. Working hours may vary depending on training schedules, events, assessments, inspections, and operational requirements. ______________ General Expectations The employee is expected to maintain high standards of professionalism, discipline, hygiene, safety, and operational excellence. He must act as the main point of accountability for the mock hotels daily readiness and ensure that the facility supports a realistic, safe, and high-quality hospitality training experience.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelors degree in Hospitality Management, Food and Beverage Management, Culinary Arts, or a closely related field. Minimum of 5 years of hands-on experience in hospitality, F&amp;B, culinary operations, stewarding, or hotel operations. Practical experience working as a Chef Steward or in a closely related stewarding/kitchen operations role. Proven experience in the training or education industry, preferably in vocational training, hospitality education, culinary education, or practical skills training. Valid food safety certification. Fluent English communication skills, both written and spoken.</p><p>. Experience in managing training kitchens, simulation labs, mock hotel facilities, or hospitality practical training environments. Experience preparing facilities for audits, accreditation visits, inspections, or external stakeholder visits. Knowledge of hotel operating standards, F&amp;B service standards, kitchen hygiene standards, and practical training workflows. Arabic communication skills are an advantage.</p><p>Strong operational leadership and hands-on execution. Excellent inventory control and asset tracking skills. Strong understanding of culinary, F&amp;B, stewarding, and back-of-house operations. Excellent scheduling, coordination, and follow-up skills. Strong food safety, hygiene, and sanitation awareness. Ability to work effectively with trainers, faculty, students, support staff, and management. High attention to detail and strong organizational discipline. Ability to maintain professional standards in a training environment. Strong problem-solving and decision-making skills. Ability to work under pressure and manage multiple operational priorities. Professional communication skills in English. Strong sense of accountability, ownership, and confidentiality.</p>