Quality Assurance / Quality Control Jobs in Saudi

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience Manager based in Saudi Arabia.<br><br>This role sits at the heart of a fast-scaling digital marketplace serving millions of users worldwide. You will be responsible for elevating the end-to-end customer experience by turning feedback and operational data into meaningful improvements. Acting as a key connector between support, product, operations, and training teams, you will help identify friction points across the customer journey and drive structured, data-informed solutions. The environment is highly collaborative, international, and performance-driven, with a strong emphasis on continuous improvement. You will work closely with customer support data, quality frameworks, and CX metrics to ensure consistency and excellence across all interactions. This is a high-impact role where your insights directly shape user satisfaction, operational efficiency, and long-term customer trust.<br><br>Accountabilities<br><br>Own and continuously improve the customer experience quality framework across support interactions, ensuring consistent evaluation standards and actionable feedback loops. Analyze customer feedback, support tickets, and operational data to identify recurring issues, root causes, and improvement opportunities across the customer journey. Monitor and report on CX metrics (CSAT, CES, NPS, FCR, ticket trends) and use insights to guide prioritization and measure impact. Build and maintain dashboards and reporting structures to provide clear visibility into CX performance. Map the end-to-end customer journey, identifying friction points and recommending improvements across all touchpoints. Collaborate cross-functionally with Product, Operations, and Training teams to translate insights into process, product, and policy improvements. Drive continuous improvement initiatives focused on support quality, operational efficiency, and customer satisfaction. Convert customer insights into training materials, coaching programs, and process enhancements for support teams.<br><br>Requirements<br><br>Minimum 2 years of experience in Customer Experience Operations, Customer Insights, or Support Operations roles. Hands-on experience managing quality assurance programs (e.g., Maestro QA or similar tools). Strong analytical and problem-solving skills, with the ability to identify root causes behind customer and operational issues. Experience working with customer support teams and leveraging support data to improve service quality. Ability to analyze CX metrics such as CSAT, CES, NPS, and ticket trends to identify insights and track improvements. Proven cross-functional collaboration skills with Product, Operations, and Training teams. Experience improving end-to-end customer journeys through structured feedback and data analysis. Nice to have: SQL for data analysis, dashboarding tools (Tableau, Looker, Power BI, Metabase), and experience using AI tools to optimize workflows. Background in digital platforms (B2C, B2B, or P2E) and multi-product ecosystems is a plus. Strong project management skills with the ability to prioritize and deliver cross-functional initiatives. Strong English communication skills (written and spoken required).<br><br>Benefits<br><br>Competitive salary range: €30,000 - €40,000 annually. Employee Stock Options program. Performance-based bonuses and referral rewards. Additional paid leave and personal learning & development budget. Flexible work arrangements (remote, office, or hybrid, with work-and-travel options). Paid volunteering opportunities. Strong focus on professional growth with structured feedback and promotion processes. Opportunity to work in an international, fast-scaling environment shaping a global digital product.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

JOB SUMMARY<br>The Learning & Development Manager (L&D Manager) coordinates and organizes a range of development activities that contribute to the attainment of the Company’s performance standards and Hotel Goals. The individual is responsible for conducting systematic analysis of the Hotels training needs and deliver relevant learning plan. The L&D Manager acts as an internal consultant on department related training matters, source and maintain a current knowledge of statutory requirements, develop creative and innovative training programs, promotes a continuous learning culture, partners with stakeholders to ensure colleagues are trained on the needed skills to successfully perform their jobs to attain service excellence in the craft of hospitality.<br>THE ROLE Core Learning<br>Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy. Ensures and provides flawless, upscale, professional and luxury guest service experiences Conducts a Learning Needs Analysis that includes operational performance matrix Creates and adheres to an annual budget for all training programs, initiatives, and learning resources Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies Effectively market the learning function’s programs, initiatives, and online learning through campaigns and visuals in a creative and structured manner Manages an effective Learning Coaches program Responsible for an indirect reporting relationship with the Learning Coaches, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement and improved guest satisfaction Trains new Learning Coaches when required and regularly coaches and develops Learning Coaches in their role and responsibilities Manages and coordinates for all compliance and safety related training to be completed annually Manages and ensure all Training Certification Manuals are relevant and updated regularly, and training checklists are submitted for new hires Manages and facilitates Capella Academy modules, incorporating adult learning principles, learning activities and experiential learning Manages and facilitates hotel orientation program for all new colleagues Prepares and produces training calendars that reflect performance gaps and learning needs Provide inspirational leadership with a clear vision and direction to team members to ensure delivery of the Capella brand values and vision, to create an amazing experience for all guests and colleagues<br>Operational Learning<br>Be the Champion in providing expertise knowledge to drive high colleague performance through effective communication on the importance of continuous training and the need for professional development Collaborate and ensures that the relevant department heads review learning needs of their team members, determine performance gaps, and advise on actions that are likely to meet those needs Develop both individualized and group training programs to further enhance colleagues’ performance and encourage continuous professional development efforts Evaluate hotel’s performance to ensure that trainings implemented produces the desired performance improvement Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioral change Foster a positive working environment for all team members and check in regularly to ensure team members satisfaction and maintain strong working relationships within the. Give praises and encouragements for good performances Handles and report any complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction Perform periodical training assessments through the coordination with department managers and Quality Assurance Manager in order to implement effective training curriculum Report any issue or damages and breakdowns within working areas and the hotel to ensure a defect-free facilities and service amenities provided Select and manage resources, including working with both internal employees and training vendors to develop and deliver training content<br>Professional Learning<br>Actively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline Keep updated on the latest industry trends and actively seek opportunities to curate the best talent and learning development practices<br>Colleague Development<br>Collaborates with Director of Human Resources to ensure succession planning exercise is conducted annually Empower team members to take ownership and responsibility in going beyond to exceed guest expectations Ensures every intern/apprentice completes a structured traineeship program with learning objectives Provide effective performance feedback through colleague recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary Review and ensure that individual development plans are focused on experiential learning Take ownership of individual’s growth and be involved in career progression and succession planning of team members<br>TALENT PROFILE<br>Qualification<br>Bachelor’s degree in Business/preferably Human Resources Management<br>Work Experience<br>Experiences in similar role in luxury hotels/resorts;Minimum of 3 years’ experience working in a managerial capacity;Experience in adult education or a similar environment;Experience managing in diverse cultures.<br>Technical Skills<br>Proficient in Microsoft Office Word, Excel and Power Point Excellent communication and facilitation skills Strong analytical and critical thinking skills (i.e. ability to identify when training is the actual solution and provide it if required) Coaching and influencing skills Knowledge of adult learning styles and principles Needs Assessment methodologies and learning needs identification Learning technologies, such as e-learning options and distance learning Familiar with Kirkpatrick’s 4 levels of evaluation for measuring program financial impact Project planning tools and processes Basic budgeting, accounting and financial management Current on industry trends affecting workplace learning<br>Kindly be informed only shortlisted candidates will be notified.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Payments Relationship Manager based in Saudi Arabia.<br><br>This role sits at the intersection of payments strategy, partnerships, and product growth within a fast-scaling global digital marketplace. You will be responsible for managing and expanding relationships with payment service providers while ensuring optimal performance, reliability, and efficiency of payment systems. The position plays a key role in shaping payment strategies that directly impact user experience, transaction success rates, and overall business growth. You will work closely with cross-functional teams including product, finance, legal, and customer support to ensure seamless integration of payment solutions. The environment is fast-paced and data-driven, requiring strong negotiation skills and analytical thinking. It is an excellent opportunity for a payments professional who thrives in international, high-growth digital ecosystems.<br><br>Accountabilities<br><br>Develop and execute payment strategies aligned with overall business objectives to support platform growth and transaction efficiency. Manage and strengthen relationships with existing payment service providers while identifying, evaluating, and onboarding new partners. Lead negotiations with payment partners regarding fees, contract terms, and service levels to ensure optimal business conditions. Monitor payment performance metrics such as transaction success rates, failures, and processing efficiency, ensuring rapid issue resolution. Collaborate with cross-functional teams including product, legal, finance, marketing, and customer support to ensure seamless payment integration. Conduct ad-hoc analyses and market research to support strategic decision-making and improve payment ecosystem performance.<br><br>Requirements<br><br>Proven experience in payments, financial services, business development, or related fields in a global or high-growth environment. Strong track record of managing relationships with payment service providers, banks, or financial institutions. Experience in negotiation of commercial terms, contracts, and service agreements. Excellent communication skills, with the ability to explain complex payment concepts clearly to both technical and non-technical stakeholders. Strong analytical and problem-solving skills, with the ability to operate effectively in fast-changing environments. Experience in project management and cross-functional collaboration. Strong organizational, planning, and time management skills. Background in e-commerce, marketplaces, or gaming industries is a strong plus.<br><br>Benefits<br><br>Opportunity to join an employee stock options program. Performance-based bonuses and additional reward systems. Flexible work arrangements, including remote and hybrid options. Personal learning and professional development budget. Paid volunteering opportunities. Additional paid leave and wellbeing-focused benefits. Opportunity to work on a fast-scaling global digital marketplace. Strong career growth potential in an international environment.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Client:Global Public Relation & Communications Consultancy<br>Key Responsibilities Bilingual Content and Cultural Adaptation. Developing and localizing press releases, thought leadership, and campaign messaging in both Arabic and English to align perfectly with Saudi cultural values and societal norms Media and Influencer Relations. Cultivating direct relationships with tier-1 Saudi and pan-Arab journalists, editors, and key local digital influencers (Snapchat, X, Tik Tok) to secure high-impact earned coverage Vision 2030 Strategic Alignment. Ensuring client campaigns and corporate messaging are explicitly tied to the pillars, goals, and mega-projects of Saudi Arabia’s Vision 2030Client and Portfolio Management. Serving as the primary day-to-day point of contact for accounts, managing budgets, directing junior PR executives, and reporting clear ROI metrics to clients Crisis and Reputation Management. Monitoring the fast-evolving Saudi media landscape to identify potential risks, while executing swift, localized mitigation strategies to protect client reputations<br>Experience:Minimum of 3 to 5 years of PR agency experience managing diverse client portfolios, preferably within the GCC or specifically the Saudi Arabian market. Demonstrated track record of building and maintaining strong networks with tier-1 Saudi, pan-Arab, and regional media outlets, journalists, and editor Proven experience executing integrated communications campaigns that blend traditional media relations with digital strategies, including Saudi-specific influencer engagement across Snapchat, X, and Tik Tok. Deep understanding of Saudi Arabia’s current socio-economic landscape, with hands-on experience aligning corporate messaging with Vision 2030 initiatives and government framework Excellent bilingual communication skills with a strong capability to manage, review, and refine complex content in both professional Arabic and English.

We're Hiring | Project Planning & Control Manager<br>We are looking for an experienced Project Planning & Control Manager to join our Development Control team and play a key role in delivering large-scale development projects.<br>This position is ideal for professionals with strong Owner-side or PMC experience in project planning, controls, scheduling, budgeting, and performance reporting across complex, multi-project environments.<br>Key Responsibilities:Lead the project planning and controls function across major development projects. Develop, maintain, and monitor integrated master schedules and program plans. Consolidate project schedules and budgets into portfolio-level reporting. Monitor project performance, identify schedule and cost deviations, and recommend mitigation actions. Coordinate planning activities with PMCs, contractors, consultants, and internal stakeholders. Perform critical path analysis, risk assessment, and progress reporting. Oversee document control processes and ensure compliance with governance requirements.<br>Requirements:Bachelor's degree in engineering or a related discipline.12–15 years of experience in Project Planning & Controls. Proven experience on the Owner side or with a PMC on large-scale development, infrastructure, or real estate projects. Strong expertise in:Primavera P6 (mandatory) Project scheduling and controls Cost control and budgeting Risk and change management Executive reporting and portfolio planning Excellent stakeholder management and communication skills. Arabic and English proficiency is preferred.<br>If your experience aligns with the above and you're interested in contributing to high-impact development projects, we'd love to hear from you.

Job duties:1. According to the company's requirements, responsible for the development of Saudi Arabia and the surrounding market, the maintenance of target industry customers and related market activities;2. According to the company's marketing strategy, improve sales value, follow up and promote the large projects in the industry, to complete the sales task indicators assigned by the company;3. Develop maintain high quality customer resources, establish good long-term cooperative relationship, and do a good job of customer data statistical analysis; 4. Responsible for the sales data statistics and classification, analysis and forecast sales market. Grasp the market trends, to provide accurate and relevant information for decision-making, to explore and develop the sales market;5. Complete other work assigned by superiors.<br>Job requirements:1. at least 3 years of ICT industry background, sales manager, key account representative, BD manager work experience, familiar with laws and regulations and multinational companies work requirements2. Bachelor degree or above with global recognition3. Familiar with the current situation and development trend of Saudi Arabia related industry4. Strong planning and writing skills, familiar with various sales channels and sales methods5. Sensitive business and market awareness, strong problem analysis and problem solving ability, excellent resource integration and business promotion ability6. optimistic personality, proactive, conscientious and meticulous, with good communication and cooperation skills

Role Summary<br>The Microwave Project Manager is responsible for the end-to-end planning, execution, and delivery of microwave transmission and backhaul network projects within telecom environments. The role ensures the successful deployment of point-to-point and point-to-multipoint microwave links, IP/MPLS backhaul integration, and transmission network upgrades, while maintaining high standards of quality, safety, regulatory compliance, and timely delivery. The role requires strong coordination across RF planning, transmission engineering, civil works, and field deployment teams, as well as effective management of vendors, subcontractors, and equipment suppliers.<br>Key Responsibilities Lead the end-to-end delivery of microwave transmission and backhaul network projects. Define project scope, schedules, budgets, resource plans, and delivery milestones. Manage deployment of microwave infrastructure including: Point-to-point microwave links Point-to-multipoint systems IP/MPLS backhaul integration Transmission network upgrades and capacity expansions Coordinate closely with RF planning, transmission engineering, civil works, and field implementation teams. Oversee site acquisition activities, technical site surveys, and line-of-sight (LOS) analysis. Manage tower infrastructure works including installation, alignment, and commissioning of antennas and microwave equipment. Ensure seamless integration of microwave backhaul with core and access network elements. Monitor and control project risks, issues, dependencies, and performance metrics. Manage relationships with vendors, subcontractors, and equipment suppliers to ensure quality and compliance. Ensure adherence to regulatory requirements, including spectrum licensing and telecom authority approvals. Track project progress and provide accurate status reports to internal stakeholders and clients. Ensure delivery within agreed timelines, budget constraints, and quality standards. <br>Required Qualifications Bachelor’s degree in Telecommunications, Electronics, Electrical Engineering, or a related discipline. Proven experience in telecom project management, with strong focus on microwave transmission or backhaul networks. Solid understanding of microwave technologies, transmission systems, and telecom network architecture. Project management certification such as PMP or PRINCE2 is preferred. <br>Key Skills Microwave transmission systems (SDH, IP-based microwave, hybrid networks) RF planning, link budgeting, and path analysis Project planning, scheduling, and execution control Vendor, subcontractor, and stakeholder management Risk, issue, and change management Budgeting, cost control, and financial tracking Strong leadership, communication, and coordination skills <br>Work Environment Combination of office-based project planning and field/site execution activities Regular coordination with telecom operators, infrastructure providers, and regulatory bodies Frequent site visits, including remote and outdoor locations as required

Qiddiya Investment Company is seeking a highly skilled Senior Commercial Manager - Residential Projects to lead our residential developments in the exciting Qiddiya project. In this critical role, you will be responsible for managing the commercial aspects of residential projects, ensuring that they align with our ambitious goals while delivering exceptional value to our stakeholders.<br><br>Your expertise will be pivotal in developing commercial strategies, optimizing financial performance, and managing contractual obligations. You will work closely with multiple teams to facilitate efficient project execution, analyze market conditions, and identify growth opportunities in the residential sector.<br><br>Responsibilities<br><br>Manage the commercial planning and execution of residential development projects Develop, implement, and monitor commercial strategies to drive profitability and ensure financial objectives are met Conduct market research and feasibility studies to support project development Prepare and oversee project budgets, financial forecasting, and cash flows Negotiate contracts and maintain strong relationships with contractors, suppliers, and stakeholders Identify and manage risks related to commercial activities and project delivery Collaborate with project teams to ensure alignment with project timelines and quality standards Lead and mentor junior commercial staff, cultivating a culture of excellence and professional growth<br><br>Requirements<br><br>Bachelor's degree in Quantity Surveying, Business, Finance, Real Estate, or a related field; relevant professional certifications are a plus Minimum of 9-12 years of experience in commercial management, focusing on residential projects Member of the Royal Institution of Chartered Surveyors Strong financial acumen with expertise in budget management and financial analysis Demonstrated contract negotiation skills and experience managing complex agreements Excellent analytical and problem-solving abilities Strong leadership and team management skills with effective communication capabilities Detail-oriented, organized, and capable of managing multiple projects simultaneously Familiarity with commercial management software and project management tools

Role Summary:<br>We are looking for an experienced Digital CX Manager to monitor the performance of our digital products and drive continuous improvement. You will act as the "voice of the customer," using data-driven insights to identify friction points and deliver actionable recommendations that enhance user satisfaction and product efficacy.<br>Key Responsibilities:<br>Performance Monitoring: Continuously track product health, user behavior, and CSAT metrics. Insight Generation: Transform raw data into clear, strategic suggestions for product refinement. Stakeholder Collaboration: Partner with product and engineering teams to prioritize and implement CX enhancements.<br>Requirements:<br>Experience: 8+ years in digital CX, product management, or a related analytical field. Analytical Skills: Expert at interpreting user feedback and performance data to inform product strategy. Strategic Thinking: Proven ability to provide actionable, high-impact recommendations for complex digital ecosystems.

Qiddiya Investment Company is actively seeking a Senior Manager - Operational Readiness to lead and coordinate all aspects of operational preparedness for our innovative entertainment and cultural projects. This role is central to ensuring the seamless launch and ongoing operation of world-class facilities, focusing on strategic planning, risk mitigation, and cross-functional collaboration to deliver exceptional guest experiences.<br><br>Key Responsibilities<br><br>Develop, implement, and continuously improve comprehensive operational readiness plans aligned with Qiddiya's strategic objectives Collaborate closely with project teams, operations, engineering, and stakeholder groups to integrate operational readiness considerations into project execution phases Lead readiness assessments to identify risks, gaps, and opportunities; develop mitigation strategies to ensure successful project launches and sustained operations Oversee training and development initiatives aimed at preparing staff and operational teams to meet defined performance standards Establish and monitor key performance indicators (KPIs) related to operational readiness and performance, reporting findings and recommendations to senior leadership Drive continuous improvement by leveraging best practices and industry standards in operational readiness Champion a guest-focused approach throughout all operational readiness efforts to enhance the overall visitor experience<br><br>Requirements<br><br>Bachelor's degree in Business Administration, Operations Management, Hospitality, or a related field; Master's degree preferred Minimum of 7 years' experience in operational management or readiness, including at least 3 years in a senior leadership role, preferably within the entertainment or large-scale infrastructure sectors

REPORTING TO : Executive Management LOCATION : Dammam<br>BASIC FUNCTION:Incumbent is to develop, manage and control all facets of contract formation, negotiation, and management and provide technical guidance and oversight of the procurement function to all levels of staff and management. He/She shall lead and support the entire procurement life cycle for all goods and services that the company procures. He/she shall apply professional purchasing concepts, standards, and organizational objectives to complete complex procurement/contracting assignments. PRINCIPAL DUTIES :A. Performs job duties adequately and properly; follow personnel and department policies and operating procedures; show respect, tact, and courtesy in dealings with coworkers and the general public; behave in a manner that does not obstruct or hinder other employees from completing their duties; act in a manner that is safe and follow the Company’s safety procedures at all times. B. Provides day-to-day contract administration support and manages and administers the full life cycle of the procurement and contracts processes. C. Drafts complex legally binding contracts, agreements or instruments such as non-disclosure, lease agreements, purchase orders contracts and subcontracts utilizing both custom and standard terms and conditions. D. Assists staff in negotiating contract terms and conditions ensuring that they are as favorable to Company’s business interests as possible, minimize risk and are in compliance with applicable laws, regulations, policies and procedures. E. Serves as a subject matter expert in procurement and contracting and develops standards for legally binding agreements, contracts, policies, procedures, templates, tools and systems. F. Provide subject matter expertise, advice, recommendations, training and guidance to staff and management on contractual and procurement related issues, policies, procedures, issues, and systems. G. Owns the procurement process and support various procurement functions such as strategic sourcing, subcontracting, vendor file management, and assist staff in drafting of requests for proposals, specifications, terms of reference, evaluation criteria and sole source justification. H. Researches unique legal or contractual issues impacting the organization regarding contract, procurement, intellectual property and other international and corporate issues by identifying related best practices statutes, regulations - Has the ability to understand and interpret basic legal concepts and explain legal language. I. Establishes and maintains positive working relationships with internal and external clients and stakeholders. J. Performs other miscellaneous duties as directed by executive management. MINIMUM REQUIREMENTS:A. Education: A bachelor’s degree in a Business or Engineering discipline. An advanced degree is preferred (e.g., MBA, Law) B. Experience required: 18 years of experience in Contracts &Procurement or in similar position. C. Excellent management and leadership skills. D. Possesses superior attention to detail in order to spot inconsistencies in contracts. E. knowledge of local and international procurement and contracting regulations, laws and procedures. F. Conversant with Microsoft Office and purchasing software. G. Excellent communication and negotiation skills.

Be the change. Join the world’s most visionary developer. Red Sea Global (RSG) is showing that there is a better way to positively shape the places we live, work and travel. We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision 2030, as well as leading the world towards regenerative tourism. Join RSG and be part of the positive change for Saudi Arabia and the world.<br>Job Purpose<br>The position is responsible for overseeing the strategic, operational, and financial performance of a portfolio of civic assets, which may include hospitals, schools, and other community-serving facilities. This role bridges asset operations and investment management, ensuring that all facilities deliver high standards of service, operational efficiency, regulatory compliance, and sustainable financial performance. The role ensures assets are effectively maintained, operated, and optimized to support community needs while delivering long-term value for the asset owner.<br>Job Responsibilities Oversee the operational and financial performance of a portfolio of civic assets, with a key focus on healthcare & education Monitor asset performance indicators such as occupancy/utilization levels, service delivery standards, operational efficiency, lifecycle costs and operator performance. Develop and execute annual asset management and business plans aligned with ownership objectives. Conduct regular performance reviews with facility operators. Ensure assets are maintained in accordance with contractual requirements, regulatory standards, and operational best practices. Policies, Systems, Processes, Procedures, Standards and Reports Oversee the smooth handover of new assets from the project delivery team into operational management. Verify and secure all required documentation, warranties, asset registers, and maintenance plans during handover. Manage outsourced operations contracts, ensuring operators deliver services as per agreed KPIs, SLAs, and performance standards. Review operator reports, track performance, and ensure timely rectification of operational and maintenance issues. Prepare and manage annual operations and maintenance (O&M) budgets, including monitoring expenditures and approving invoices. Implement and maintain asset management policies, systems, processes, and standards across the civic asset portfolio. Ensure operators operate in line with approved procedures and reporting frameworks including all necessary authority requirements Maintain accurate asset data, lifecycle records, and performance reports to support asset management decision-making. Act as the main point of contact between operators, and internal stakeholders. Provide regular updates to senior leadership on asset performance, risks, lifecycle planning, and financial status. Safety, Quality & Environment Ensure all operators comply with company policies, health & safety standards, and regulatory requirements. Monitor compliance with applicable healthcare, education, and public safety regulations where relevant Review audit findings and implement corrective actions with contractors. Continuous Improvement Recommend improvements in asset management practices, maintenance strategies, contractor performance, and cost efficiency. Identify opportunities to optimize asset utilization, reliability, and lifecycle performance. Support adoption of asset management best practices (aligned to ISO 55000 where applicable).<br><br>Job Stakeholders (Relationship)<br>Internal Executive Leadership / Senior Management Project Delivery / Construction Teams Finance Department Procurement / Contracts Team Operations & Maintenance Support Teams Planning & Strategy Teams External Facility Operators Outsourced Maintenance Contractors / Service Providers PPP Operators / Concessionaires Regulatory Authorities / Government Agencies Local Municipalities / Utility Providers Consultants / Auditors End Users / Community Stakeholders<br><br>Job Requirements<br>Qualification and Experience Bachelor’s degree in Engineering, Facilities/Asset Management, or related field.10+ years of experience in infrastructure operations, contract management, or asset management. Experience managing civic, healthcare, education, or public sector assets is preferred. Skills Strong skills in vendor and contractor management, budgeting, and performance monitoring. Knowledge of lifecycle asset management principles. Excellent communication and stakeholder management skills. Job Context Requires a team player attitude and the flexibility to provide assistance where needed Robust and articulate communication skills, both verbal and written Sensitivity to and respect for the confidential nature of the subject matter of the job and the department Commitment to high standards of excellence and possess an uncompromising level of personal integrity High energy, charisma, team oriented, strong work ethic, problem-solving capabilities and follow through Requires excellent interpersonal skills and a high level of professionalism

Qiddiya Investment Company is actively seeking a Senior Manager - Operational Readiness to lead and coordinate all aspects of operational preparedness for our innovative entertainment and cultural projects. This role is central to ensuring the seamless launch and ongoing operation of world-class facilities, focusing on strategic planning, risk mitigation, and cross-functional collaboration to deliver exceptional guest experiences.<br><br>Key Responsibilities<br><br>Develop, implement, and continuously improve comprehensive operational readiness plans aligned with Qiddiya's strategic objectives Collaborate closely with project teams, operations, engineering, and stakeholder groups to integrate operational readiness considerations into project execution phases Lead readiness assessments to identify risks, gaps, and opportunities; develop mitigation strategies to ensure successful project launches and sustained operations Oversee training and development initiatives aimed at preparing staff and operational teams to meet defined performance standards Establish and monitor key performance indicators (KPIs) related to operational readiness and performance, reporting findings and recommendations to senior leadership Drive continuous improvement by leveraging best practices and industry standards in operational readiness Champion a guest-focused approach throughout all operational readiness efforts to enhance the overall visitor experience<br><br>Requirements<br><br>Bachelor's degree in Business Administration, Operations Management, Hospitality, or a related field; Master's degree preferred Minimum of 7 years' experience in operational management or readiness, including at least 3 years in a senior leadership role, preferably within the entertainment or large-scale infrastructure sectors

About Egis: Egis is a French based leading global consulting, construction engineering and operating firm present in Middle East, Europe, India, Latin America, Africa & Asia Pacific with 18,000 employee strength globally (more than 6000 in Middle East & India). Recognised Engineering & Consulting expertise in Transportation, Sustainable cities, Water, Marine, Energy etc along with operation & mobility projects. We work side by side with clients to build a more balanced, sustainable, and resilient world. To explore more about Egis, please visit Egis – Creating a sustainable future (egis-group.com)<br><br><br><br>Job Description<br><br>We're looking for an experienced Senior Contracts/Commercial Manager to join our construction organization in Riyadh, Saudi Arabia. In this pivotal role, you will oversee all aspects of contract management and commercial operations for our positive contract construction projects. You will be responsible for protecting the organization's interests while fostering strong commercial relationships with clients, contractors, and stakeholders. The ideal candidate will demonstrate exceptional analytical skills, meticulous attention to detail, and the ability to make decisive decisions in complex commercial situations.<br><br>Draft, review, and negotiate construction contracts, including terms, conditions, and commercial provisions Analyze contract documents and commercial implications to identify risks and opportunities Manage the complete contract lifecycle from tender stage through project completion and final closure Ensure all contracts comply with Saudi Arabian regulations, local laws, and organizational policies Coordinate with legal, finance, and project management teams to align commercial objectives with project goals Prepare comprehensive commercial reports, analyses, and performance metrics for senior management Develop and implement commercial strategies to optimize project profitability and minimize exposure Identify, assess, and mitigate commercial and contractual risks throughout project execution Monitor contract performance against agreed KPIs and commercial benchmarks Handle contract disputes, claims, and variations in a professional and timely manner Maintain organized contract documentation and maintain a centralized contract management system Build and maintain strong relationships with key commercial stakeholders and partners<br><br><br>Qualifications<br><br>Minimum 20+ years of professional experience in contracts and commercial management within the construction industry Proven expertise in positive contract management and commercial operations Advanced knowledge of construction contract types and standards (FIDIC, AIA, or equivalent) Strong understanding of contract law, legal compliance, and risk management principles Demonstrated ability to analyze complex commercial terms and negotiate favorable outcomes Excellent written and verbal communication skills in English Proficiency in contract management software and Microsoft Office applications Strong organizational and time management skills with ability to manage multiple contracts simultaneously Analytical mindset with exceptional attention to detail and accuracy Experience working in international or multicultural project environments Familiarity with Saudi Arabian regulatory requirements and local business practices (preferred) Experience with claims management and dispute resolution (preferred) Professional certification in contracts management or commercial law (preferred)<br><br><br>Additional Information<br><br>Engineer

We are seeking an accomplished Project Manager with strong construction project management and Transport & Mobility expertise to lead end-to-end delivery for a high-profile investment program. We seek a Project Manager to lead for the delivery of an awarded real estate development associated with a bus Public Transport Operation initiative. The role spans stakeholder management performance management, procurement advisory, and implementation governance. You will guide multidisciplinary teams, align stakeholders, and ensure projects meet performance, delivers projected benefits, and is delivered on time.<br>Main Duties:-Provide end-to-end advisory leadership across the project lifecycle, from, design review, commercial support, and implementation monitoring for bus and BRT programs. Lead development of corridor and network strategies, demand forecasting inputs, service plans, and operational models, including fleet planning, depot strategy, and operational concepts. Direct interface with public authorities, operators, consultants, and community stakeholders; facilitate governance, approvals, and public communications. Manage program controls: schedule, cost, risk, and quality; establish PMO structures, KPIs, stage-gates, and reporting dashboards. Review and assure designs for Road infrastructure (corridors, stations, depots), ITS, fare collection, and priority measures, coordinating across traffic engineering, urban design, utilities, and safety. Drive operational readiness planning (ORAT), service change management, and transition to operations, including safety management systems and incident response. Champion user experience, accessibility, equity, and reliability through data-driven service performance management. Integrate sustainability and resilience outcomes (emissions reduction, energy efficiency, climate adaptation) and align with ESG and client policy targets. Mentor teams, build client relationships, and identify business development opportunities, proposals, and thought leadership.<br>Profile/Skills:-20+ years of overall experience15+ years of relevant experience: Construction management, Real estate development, Transport and Mobility O&M experience is a plus KSA Experience is a must. Proven leadership delivering large, complex urban mobility programs in advisory or client-side roles, including PMO setup and governance. Demonstrated experience in greenfield implementation, bus priority measures, station/stop design interfaces, and ITS/fare systems for bus. Stakeholder management at senior levels, including elected officials, transport agencies, operators, and community groups. Excellent communication skills with the ability to synthesize complex technical inputs into clear recommendations and executive reports. Understanding of ITS/SCADA, AVL/RTPI, AFC, and data governance. Familiarity with safety standards, accessibility guidelines, and design codes relevant to urban bus/BRT systems. Proficiency in MS Office, Power BI/Tableau; desirable exposure to GIS and modeling platforms. Bachelor’s degree in engineering, Transport Planning, Urban Planning, or related field; master’s degree preferred. Professional accreditation (e.g., PMP, PRINCE2, PE/CEng, PTP/CMILT) strongly preferred. Evidence of leading multidisciplinary teams and delivering outcomes within complex governance environments.

Job Purpose: <br>Lead and oversee the design, implementation, and management of NHC’s cybersecurity architecture and engineering functions. Ensure the development of secure systems and applications, effective cryptographic key management, and robust cloud and hosting security. Provide advisory and consultation services, manage security solutions architecture, and oversee cybersecurity service delivery to protect NHC information assets and support business objectives. Organizational Responsibilities Reports To:Cybersecurity Director (CISO) Scope of Supervision:Enterprise Security Architecture Team Members Cybersecurity Engineering Team Members Key Duties and Responsibilities1) Advisory & Consultation Provide expert cybersecurity advice to internal and external stakeholders. Align cybersecurity architecture and strategies with business objectives. Conduct cybersecurity assessments and recommend improvements.2) Cybersecurity Service Management Oversee delivery of cybersecurity services in line with organizational and compliance requirements. Manage SLAs and ensure timely resolution of cybersecurity issues. Monitor and report performance of cybersecurity services.3) Security Architecture & Engineering Lead the design and implementation of secure architecture for systems and applications. Ensure security solutions are scalable, resilient, and aligned with best practices. Integrate security into the system development lifecycle (SDLC). Translate business and technical requirements into secure architectural designs.4) Systems & Applications Security Management Manage and enforce security controls across systems and applications. Ensure systems and applications are protected against evolving threats. Implement secure configuration and hardening standards.5) Cryptographic Key Management Oversee cryptographic key lifecycle management. Develop and maintain key management policies and procedures. Ensure compliance with cryptographic standards and regulations.6) Cloud Computing & Hosting Security Ensure the security of cloud and hosting environments. Implement and manage cloud security controls and best practices. Conduct regular security assessments for cloud environments.7) Compliance & Regulatory Alignment Ensure compliance with NCA and other cybersecurity regulations and standards. Monitor regulatory changes and update policies and controls accordingly. Conduct periodic compliance assessments and audits.8) Continuous Improvement Continuously enhance cybersecurity architecture, policies, and practices. Stay updated with emerging cybersecurity trends and technologies. Lead initiatives to improve overall security posture.9) Collaboration & Reporting Work closely with the CISO to align cybersecurity initiatives with organizational goals. Provide periodic reports on architecture and engineering activities. Collaborate with other cybersecurity teams to enhance security maturity. Stakeholder Relationships Key Internal Stakeholders NHC Cybersecurity Department Cybersecurity Director (CISO) IT Department Business Units and System Owners Key External Stakeholders Regulatory Bodies (e.g., NCA) Vendors and Technology Partners Government and Industry Forums Job Requirements Education Bachelor’s degree in Cybersecurity, IT, Computer Science, or related field. MBA is preferred. Professional Experience6+ years of relevant experience in cybersecurity architecture and engineering. Strong expertise in defining security principles, methodologies, and architectural models. Hands-on experience securing cloud and hosting environments. Experience in secure configuration management and technical requirement translation. Experience in implementing and managing cryptographic key management systems. Ability to assess and enhance organizational cybersecurity architecture. Strong knowledge of NCA standards, SABSA framework, and other security frameworks. Preferred Certifications CISSP (ISSAP preferred) CISMGCADCCSPSSCPSABSA Chartered Practitioner (SCP)

About Egis: Egis is a French based leading global consulting, construction engineering and operating firm present in Middle East, Europe, India, Latin America, Africa & Asia Pacific with 18,000 employee strength globally (more than 6000 in Middle East & India). Recognised Engineering & Consulting expertise in Transportation, Sustainable cities, Water, Marine, Energy etc along with operation & mobility projects. We work side by side with clients to build a more balanced, sustainable, and resilient world. To explore more about Egis, please visit Egis – Creating a sustainable future (egis-group.com)<br><br><br><br>Job Description<br><br>We're looking for an experienced Senior Contracts/Commercial Manager to join our construction organization in Riyadh, Saudi Arabia. In this pivotal role, you will oversee all aspects of contract management and commercial operations for our positive contract construction projects. You will be responsible for protecting the organization's interests while fostering strong commercial relationships with clients, contractors, and stakeholders. The ideal candidate will demonstrate exceptional analytical skills, meticulous attention to detail, and the ability to make decisive decisions in complex commercial situations.<br><br>Draft, review, and negotiate construction contracts, including terms, conditions, and commercial provisions Analyze contract documents and commercial implications to identify risks and opportunities Manage the complete contract lifecycle from tender stage through project completion and final closure Ensure all contracts comply with Saudi Arabian regulations, local laws, and organizational policies Coordinate with legal, finance, and project management teams to align commercial objectives with project goals Prepare comprehensive commercial reports, analyses, and performance metrics for senior management Develop and implement commercial strategies to optimize project profitability and minimize exposure Identify, assess, and mitigate commercial and contractual risks throughout project execution Monitor contract performance against agreed KPIs and commercial benchmarks Handle contract disputes, claims, and variations in a professional and timely manner Maintain organized contract documentation and maintain a centralized contract management system Build and maintain strong relationships with key commercial stakeholders and partners<br><br><br>Qualifications<br><br>Minimum 20+ years of professional experience in contracts and commercial management within the construction industry Proven expertise in positive contract management and commercial operations Advanced knowledge of construction contract types and standards (FIDIC, AIA, or equivalent) Strong understanding of contract law, legal compliance, and risk management principles Demonstrated ability to analyze complex commercial terms and negotiate favorable outcomes Excellent written and verbal communication skills in English Proficiency in contract management software and Microsoft Office applications Strong organizational and time management skills with ability to manage multiple contracts simultaneously Analytical mindset with exceptional attention to detail and accuracy Experience working in international or multicultural project environments Familiarity with Saudi Arabian regulatory requirements and local business practices (preferred) Experience with claims management and dispute resolution (preferred) Professional certification in contracts management or commercial law (preferred)<br><br><br>Additional Information<br><br>Engineer

Job Purpose<br>The position is responsible for overseeing the strategic, operational, and financial performance of a portfolio of civic assets, which may include hospitals, schools, and other community-serving facilities. This role bridges asset operations and investment management, ensuring that all facilities deliver high standards of service, operational efficiency, regulatory compliance, and sustainable financial performance. The role ensures assets are effectively maintained, operated, and optimized to support community needs while delivering long-term value for the asset owner.<br>Job Responsibilities Oversee the operational and financial performance of a portfolio of civic assets, with a key focus on healthcare & education Monitor asset performance indicators such as occupancy/utilization levels, service delivery standards, operational efficiency, lifecycle costs and operator performance. Develop and execute annual asset management and business plans aligned with ownership objectives. Conduct regular performance reviews with facility operators. Ensure assets are maintained in accordance with contractual requirements, regulatory standards, and operational best practices. Policies, Systems, Processes, Procedures, Standards and Reports Oversee the smooth handover of new assets from the project delivery team into operational management. Verify and secure all required documentation, warranties, asset registers, and maintenance plans during handover. Manage outsourced operations contracts, ensuring operators deliver services as per agreed KPIs, SLAs, and performance standards. Review operator reports, track performance, and ensure timely rectification of operational and maintenance issues. Prepare and manage annual operations and maintenance (O&M) budgets, including monitoring expenditures and approving invoices. Implement and maintain asset management policies, systems, processes, and standards across the civic asset portfolio. Ensure operators operate in line with approved procedures and reporting frameworks including all necessary authority requirements Maintain accurate asset data, lifecycle records, and performance reports to support asset management decision-making. Act as the main point of contact between operators, and internal stakeholders. Provide regular updates to senior leadership on asset performance, risks, lifecycle planning, and financial status. Safety, Quality & Environment Ensure all operators comply with company policies, health & safety standards, and regulatory requirements. Monitor compliance with applicable healthcare, education, and public safety regulations where relevant Review audit findings and implement corrective actions with contractors. Continuous Improvement Recommend improvements in asset management practices, maintenance strategies, contractor performance, and cost efficiency. Identify opportunities to optimize asset utilization, reliability, and lifecycle performance. Support adoption of asset management best practices (aligned to ISO 55000 where applicable).<br><br>Job Stakeholders (Relationship)<br>Internal Executive Leadership / Senior Management Project Delivery / Construction Teams Finance Department Procurement / Contracts Team Operations & Maintenance Support Teams Planning & Strategy Teams External Facility Operators Outsourced Maintenance Contractors / Service Providers PPP Operators / Concessionaires Regulatory Authorities / Government Agencies Local Municipalities / Utility Providers Consultants / Auditors End Users / Community Stakeholders<br><br>Job Requirements<br>Qualification and Experience Bachelor’s degree in Engineering, Facilities/Asset Management, or related field.10+ years of experience in infrastructure operations, contract management, or asset management. Experience managing civic, healthcare, education, or public sector assets is preferred. Skills Strong skills in vendor and contractor management, budgeting, and performance monitoring. Knowledge of lifecycle asset management principles. Excellent communication and stakeholder management skills. Job Context Requires a team player attitude and the flexibility to provide assistance where needed Robust and articulate communication skills, both verbal and written Sensitivity to and respect for the confidential nature of the subject matter of the job and the department Commitment to high standards of excellence and possess an uncompromising level of personal integrity High energy, charisma, team oriented, strong work ethic, problem-solving capabilities and follow through Requires excellent interpersonal skills and a high level of professionalism

REPORTING TO : Executive Management LOCATION : Dammam<br>BASIC FUNCTION:Incumbent is to develop, manage and control all facets of contract formation, negotiation, and management and provide technical guidance and oversight of the procurement function to all levels of staff and management. He/She shall lead and support the entire procurement life cycle for all goods and services that the company procures. He/she shall apply professional purchasing concepts, standards, and organizational objectives to complete complex procurement/contracting assignments. PRINCIPAL DUTIES :A. Performs job duties adequately and properly; follow personnel and department policies and operating procedures; show respect, tact, and courtesy in dealings with coworkers and the general public; behave in a manner that does not obstruct or hinder other employees from completing their duties; act in a manner that is safe and follow the Company’s safety procedures at all times. B. Provides day-to-day contract administration support and manages and administers the full life cycle of the procurement and contracts processes. C. Drafts complex legally binding contracts, agreements or instruments such as non-disclosure, lease agreements, purchase orders contracts and subcontracts utilizing both custom and standard terms and conditions. D. Assists staff in negotiating contract terms and conditions ensuring that they are as favorable to Company’s business interests as possible, minimize risk and are in compliance with applicable laws, regulations, policies and procedures. E. Serves as a subject matter expert in procurement and contracting and develops standards for legally binding agreements, contracts, policies, procedures, templates, tools and systems. F. Provide subject matter expertise, advice, recommendations, training and guidance to staff and management on contractual and procurement related issues, policies, procedures, issues, and systems. G. Owns the procurement process and support various procurement functions such as strategic sourcing, subcontracting, vendor file management, and assist staff in drafting of requests for proposals, specifications, terms of reference, evaluation criteria and sole source justification. H. Researches unique legal or contractual issues impacting the organization regarding contract, procurement, intellectual property and other international and corporate issues by identifying related best practices statutes, regulations - Has the ability to understand and interpret basic legal concepts and explain legal language. I. Establishes and maintains positive working relationships with internal and external clients and stakeholders. J. Performs other miscellaneous duties as directed by executive management. MINIMUM REQUIREMENTS:A. Education: A bachelor’s degree in a Business or Engineering discipline. An advanced degree is preferred (e.g., MBA, Law) B. Experience required: 18 years of experience in Contracts &Procurement or in similar position. C. Excellent management and leadership skills. D. Possesses superior attention to detail in order to spot inconsistencies in contracts. E. knowledge of local and international procurement and contracting regulations, laws and procedures. F. Conversant with Microsoft Office and purchasing software. G. Excellent communication and negotiation skills.

Qiddiya Investment Company is actively seeking a Senior Manager - Operational Readiness to lead and coordinate all aspects of operational preparedness for our innovative entertainment and cultural projects. This role is central to ensuring the seamless launch and ongoing operation of world-class facilities, focusing on strategic planning, risk mitigation, and cross-functional collaboration to deliver exceptional guest experiences.<br><br>Key Responsibilities<br><br>Develop, implement, and continuously improve comprehensive operational readiness plans aligned with Qiddiya's strategic objectives Collaborate closely with project teams, operations, engineering, and stakeholder groups to integrate operational readiness considerations into project execution phases Lead readiness assessments to identify risks, gaps, and opportunities; develop mitigation strategies to ensure successful project launches and sustained operations Oversee training and development initiatives aimed at preparing staff and operational teams to meet defined performance standards Establish and monitor key performance indicators (KPIs) related to operational readiness and performance, reporting findings and recommendations to senior leadership Drive continuous improvement by leveraging best practices and industry standards in operational readiness Champion a guest-focused approach throughout all operational readiness efforts to enhance the overall visitor experience<br><br>Requirements<br><br>Bachelor's degree in Business Administration, Operations Management, Hospitality, or a related field; Master's degree preferred Minimum of 7 years' experience in operational management or readiness, including at least 3 years in a senior leadership role, preferably within the entertainment or large-scale infrastructure sectors