Manager Jobs - Jeddah Saudi

We're seeking a Credit Risk Manager – SME Lending for a 6-month secondment to support our Credit Risk team across the SME lending portfolio, covering secured, unsecured, and program-based lending.<br>What we're looking for8–10 years of banking experience, with substantial credit risk or SME/commercial lending experience Bachelor's degree in Finance, Economics, Business, or a related discipline Strong credit and financial statement analysis skills Strong analytical thinking and attention to detail Proficiency in Excel and reporting tools Good written and verbal communication; able to work across teams<br> Preferred to have Sound understanding of SME lending products and risk across secured, unsecured, and program-based lending Experience overseeing program-based lending criteria, scorecards, or decisioning rules Background partnering across business, product, and legal teams on credit matters<br>If you're interested, apply now!

???? We’re Hiring: Business Development Manager (BDM) – Jeddah<br>We are looking for a dynamic Business Development Manager with good experience in IT & Tech Sales to join our growing team in Jeddah.<br>Key Requirements:3+ years of experience in the IT domain Strong experience in IT Sales Proven ability to drive business growth and build client relationships<br>???? Location: Jeddah<br>If you’re interested or know someone who fits this role, feel free to connect or share your profile pooja.hr@code-brew.com

JOB SUMMARY<br>The Quality Assurance Manager is responsible for ensuring the improvement of Hotels’ key indicators and internal process through Tiger Teams, Performance Excellence Planning (PEP), quality initiatives and quality related hotel projects. The individual collaborates and supports all internal and other departments on improvement projects, monitoring its progress to ensure timely execution and delivering desired results.<br>THE ROLE <br>Provides inspirational leadership, clear vision and direction to team members to ensure delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members. Communicates expectations, recognises performance, and produces consistent desired business results. Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expertise in operational related matters. Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy. Recommend hotels’ key drivers to leaders when establishing quality charters (Tiger Team, PEP) through guests and operations feedback and data analysis. Be actively involved and facilitate property Tiger Team meetings and follow through project execution to ensure it follows all action agreed in the meeting. Driving consistent use of Knowcross inspection reports by Departmental Leaders. Establishing Key Performance Indicators for number of Internal assessments done utilising Knowcross inspection reports. Handle complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction. Analyse and evaluate all guest comments and feedbacks from across all channels (i.e. Trip Advisor, Review Pro, direct comment cards etc.). Provides findings and strategic direction to continuously improve overall rating. Monitor and analyses service performance scores on a monthly basis, identifies root causes and work with the relevant department heads on suggestions to improve performances. Assists and provides performance results to departmental and senior management through use of data analysis, root cause analysis and action plan formulation. Providing Department heads with data analyses on key drivers to facilitate departmental gap analysis. To find opportunity to simplify the routine reporting procedure to achieve work efficiency within internal department. Ensure all colleagues recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance. Ensure consistent departmental assessments are performed according to Forbes standard and Training Certification Manual. Liaise and build networks with internal, external auditors and mystery shoppers to schedule quarterly / yearly audits. Facilitate time in operations to audit quality deviations based on customer feedbacks. Keep track of the property’s competitive standing on popular review platforms (e.g. Trip Advisor) and promote project initiatives to maintain and or enhance property’s standing. Implement project initiatives to improve on the hotel’s operating procedures and standards in accordance in efforts to enhance the company’s competitive standing through efficiency of work and service performance. Conduct yearly training of Performance Excellence Planning (PEP) for all leaders. Coordinate with Training Manager and Department heads on gap analysis and training initiatives to provide continuous improvement of service score performance. Report any issue or damages and breakdowns within working areas and the hotel to ensure a defect-free facilities and service amenities provided. Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback. Monitor performances team members and provide effective performance feedback for improvements, recognition and performance appraisal as due. Mentor and guide individual team members’ growth and identify short to long-term goals to achieve and ensure high colleague engagement and welfare. Participate in recruitment activities such as interviewing new talents for the departments and succession planning. Take ownership of individual’s growth and be involved in career progression and succession planning of team members. Proactively identify training needs of team members to ensure enhancement and performance improvement. Maintain an image of professional management to all guests, team members and the hotel. Protect the privacy and security of guests and coworkers. Be able to perform all tasks within the department and assist in shift coverage when necessary.<br>TALENT PROFILE<br>Qualification<br>Diploma/ Bachelor’s degree in Hospitality Management / Business Management<br>Work Experience<br>Experiences in similar role at luxury hotels/resort Management experiences across functions within hotel/resort is of advantage Background as an auditor or trainer in a company with ISO 9001 certified or Six Sigma is of advantage<br>Technical Skills<br>Excellent computing skills (e.g. Microsoft word, data analytics) Excellent command in written and spoken English Competent in project management<br>Kindly be informed only shortlisted candidates will be notified.

Software Project Manager (Technical Background Required)<br>Location: Riyadh, Saudi Arabia (On-site) Industry: Software Development & Digital Solutions<br>About the Role We are seeking an experienced Software Project Manager with a strong technical foundation in software development and proven experience managing software projects from concept through production deployment. The ideal candidate has previously worked as a Software Developer or in another technical role before transitioning into project management, enabling them to effectively bridge business and technical teams. You will be responsible for leading end-to-end software delivery, facilitating Agile/Scrum ceremonies, managing cross-functional teams, and ensuring projects are delivered on time, within scope, and to the highest quality standards.<br>Key Responsibilities Lead the complete software project lifecycle, from requirements gathering and planning through development, testing, deployment, and post-production support. Drive Agile delivery by facilitating Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinement. Act as the primary point of coordination between clients, business stakeholders, Product Owners, and technical teams. Collaborate closely with Software Developers, QA Engineers, UI/UX Designers, Dev Ops, and Business Analysts to ensure successful project execution. Translate business requirements into actionable technical deliverables while ensuring alignment between business objectives and technical feasibility. Prepare and maintain Business Requirements Documents (BRDs), user stories, acceptance criteria, and project documentation. Develop and maintain project plans, sprint roadmaps, timelines, resource allocation, and delivery milestones. Monitor project progress, identify risks and dependencies, and proactively implement mitigation plans. Track delivery metrics, sprint progress, and team performance using JIRA, Confluence, and other Agile project management tools. Manage stakeholder expectations through regular communication, status reporting, and project governance. Ensure software solutions meet quality standards, business requirements, and agreed delivery timelines. Support continuous process improvement by promoting Agile best practices and delivery excellence.<br>Requirements Proven experience managing end-to-end software development projects from initiation through production deployment. Strong hands-on experience leading Agile/Scrum teams and facilitating all Scrum ceremonies. Previous hands-on experience as a Software Developer, Software Engineer, or another technical software role before moving into Project Management. Solid understanding of software architecture, SDLC, APIs, databases, system integrations, and modern software development practices. Experience working closely with engineering teams and the ability to understand technical discussions, estimate effort, and identify delivery risks. Demonstrated experience gathering business requirements and producing BRDs, user stories, acceptance criteria, and functional documentation. Strong stakeholder and client management skills with the ability to communicate effectively with both technical and non-technical audiences. Experience managing multiple concurrent software projects and cross-functional teams. Proficiency with Agile project management tools such as JIRA, Confluence, Azure Dev Ops, or similar platforms. Excellent leadership, communication, negotiation, and problem-solving skills. Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline. Agile certifications such as CSM, PMI-ACP, Scrum Master, or PMP are highly desirable. Fluent in both Arabic and English. Willingness to be based in Riyadh and relocate for future project assignments if required.

Public Relations Manager AMNCO is seeking a highly motivated Public Relations Manager to strengthen client relationships, expand business opportunities, and support the company's growth objectives within the assigned region.<br>Key Responsibilities Build and maintain strong relationships with existing and potential clients. Identify and pursue new business opportunities to support company growth. Represent the company in meetings, events, and industry gatherings. Develop strategic partnerships and enhance the company's professional network. Follow up on client requirements and ensure a high level of customer satisfaction. Coordinate with internal teams to ensure successful delivery of services and client expectations. Support regional operations and contribute to achieving business targets and objectives. Prepare periodic reports on client engagement, business opportunities, and market activities.<br>Requirements Bachelor's degree in Business Administration, Marketing, Public Relations, or a related field. Proven experience in Public Relations, Business Development, Sales, or Client Relationship Management. Strong networking, communication, and negotiation skills. Experience in B2B sales and customer relationship management is highly preferred. Good command of English and Arabic. Willingness to travel within the assigned region when required.<br>Location Dammam, Saudi Arabia Jeddah, Saudi Arabia

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.<br><br>The OGC Business Manager will be responsible for overseeing the Oil, Gas & Chemical (OGC) business across KSA & Bahrain. Reporting directly to the Managing Director, the successful candidate will ensure compliance with company quality systems, procedures, and processes while driving revenue generation and long-term profitability. The role requires a strategic approach to business development and operational management, with a focus on performance, client satisfaction, and continuous improvement.<br><br><br><br>Job Description<br><br>Develop and execute strategic plans for the OGC business in KSA & Bahrain, ensuring alignment with company objectives and growth targets. Conduct market analysis to assess current and future demand, identifying new business opportunities and areas for expansion. Establish short and long-term goals, including the launch of new services, diversification, and initiatives for business development. Oversee and assess the performance of Sub-Business Unit Managers, ensuring they meet business objectives. Provide expert consultancy in OGC testing to clients, enhancing customer satisfaction and identifying areas for service improvement. Prepare reports on business performance and projects progress to senior management. Foster and maintain strong customer relationships, ensuring exceptional service delivery and client retention. Optimize resource utilization to maintain high standards of quality and performance within OGC laboratories. Supervise and lead OGC staff, including subcontractors, promoting effective teamwork and achieving operational excellence. Champion a culture of safety by ensuring compliance with SGS health and safety policies and procedures. Ensure full compliance with ISO standards and the successful implementation of the Quality Management System across operations. <br><br>Qualifications<br><br>Bachelor’s degree in Science, preferably in Chemistry. Fluent in English (both written and spoken). Arabic is an added value. 15+ years of experience in managing countrywide operations within the OGC sector, including downstream, trading, and testing operations, with a proven track record of leading large teams across multiple locations. Hands-on background in marine and laboratory operations within the oil, gas & chemical logistics chain. Experience in vessel operations: loading/discharge supervision, custody transfer, sampling, documentation, coordination with terminals and surveyors Laboratory testing experience including fuels, LPG, crude, or chemical testing coordination and QA/QC exposure Customer interface: interaction with major producers, traders, and terminal operators ISO Certification or experience in Quality Management. Experience in inspection services. Change management and ability to lead transformation Initiatives. Strong negotiation, communication, and interpersonal skills. Ability to represent the company and build customer relationships

Job Purpose<br><br>Hanmi Global is seeking a highly qualified Quantity Surveyor Manager to join our program management and PMCM team in Saudi Arabia. In this role, you will lead the program-wide quantity surveying and cost verification frameworks for a mega multi-work package land and infrastructure development program in Riyadh, delivered on behalf of a major government entity.<br><br>You will be providing program-level leadership, governance, coordination, and commercial oversight for all quantity surveying activities across the program, ensuring all measurement verifications, valuation reviews, cost verifications, and payment certification supports are fully integrated, transparent, auditable, and compliant with contractual requirements, industry best practices, and Client's expectations, while supporting the successful delivery of the overall development program<br><br>Reports To: Program Director<br><br>Key Responsibilities<br><br>Develop and maintain the Program Quantity Surveying Framework, including standards, procedures, methodologies, templates, and reporting requirements Ensure the consistent application of quantity surveying practices across all project packages while promoting best practices in measurement, valuation, cost verification, and commercial assurance Review and verify quantities, measurements, take-offs, bills of quantities (BoQs), valuations, payment applications, interim valuations, and final account assessments submitted by Lead Developers, contractors, consultants, and package teams Provide independent verification of quantity-based payment assessments, cost estimates, schedules of rates, and commercial evaluations to ensure accuracy, consistency, and compliance with contractual obligations Assess the quantity and cost implications of design changes, scope modifications, variations, compensation events, and Value Engineering proposals Support the Senior Commercial Manager and Project Control Manager in cost verification, commercial assessments, forecasting, and resolution of quantity-related commercial issues and disputes Contribute specialist quantity surveying expertise to multidisciplinary technical and commercial reviews Prepare quantity surveying reports, technical assessments, executive summaries, and recommendations for PMCM Management and the Client Coordinate with commercial, technical, project controls, procurement, and package teams to ensure integrated decision-making and consistent reporting Promote continuous improvement through digital measurement systems, cost management tools, knowledge sharing, and lessons learned<br><br>Requirements<br><br>Qualifications & Experience<br><br>Bachelor's Degree in Quantity Surveying, Commercial Management, Construction Management, Civil Engineering, or a related discipline Chartered Professional membership or equivalent professional accreditation Minimum of fifteen (15) years of professional experience in quantity surveying, cost verification, infrastructure delivery, urban development, major capital projects, or mega-programs Experience within PMCM, PMC, EPCM, consultancy, developer, contractor, or client-side organizations, preferably on major land development and infrastructure projects in Saudi Arabia or the GCC<br><br>Core Competencies<br><br>Quantity Surveying & Measurement Verification Cost Verification & Valuation Bills of Quantities (BoQ) & Cost Planning Payment Certification & Final Account Assessment Change & Variation Management Commercial Analysis & Cost Reporting Contract Measurement Principles Value Engineering Review PMIS & Digital Cost Management Systems Stakeholder Coordination & Executive Reporting Leadership, Strategic Thinking, Communication, and Problem Solving

Company Description Saferoad Information Technology LTD. is a pioneering IoT-enabled mobility intelligence provider in the Saudi market. As the first and only full-stack telematics solutions provider in Saudi Arabia, we design and deliver innovative in-house hardware and software solutions. Saferoad is committed to transforming mobility through cutting-edge technology and creating intelligent solutions tailored to meet the unique needs of our clients. Located in Riyadh, we are at the forefront of technological advancements, shaping the future of connected mobility.<br> Role Description This is a full-time, on-site role for a Customer Account Manager based in Riyadh. The Customer Account Manager will be responsible for managing client accounts, addressing customer inquiries, fostering strong client relationships, and ensuring satisfaction. Day-to-day tasks include identifying customer needs, developing proposals, monitoring client accounts, coordinating internal teams to meet client objectives, and addressing any concerns or issues promptly. The role also involves providing insights to improve services and maintaining an understanding of market trends and company offerings.<br> Qualifications Strong interpersonal, communication, and relationship-building skills Experience in customer account management, client services, and addressing customer needs effectively Problem-solving and critical thinking skills with the ability to provide data-driven solutions Project coordination and multitasking abilities to manage multiple accounts concurrently Basic knowledge of IoT and telematics technologies is an advantage Proficiency in CRM software, Microsoft Office Suite, and other relevant tools Fluency in English and Arabic is highly desirable Bachelor's degree in Business Administration, Marketing, Communications, or related field Prior experience in the technology, telematics, or mobility sector is a plus Ability to work collaboratively with cross-functional teams in a dynamic environment

Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>The Vendor Performance team is a team responsible for driving the strategy for the Vendor Operations team and driving its executions through local and global cross collaboration. Additionally, the vendor performance team looks after the performance of the vendors that are restaurants, groceries, convenience stores, pharmacies, and other verticals that are on Hungerstation platform. The vendor performance team plays a critical role working with the local and global product and operations teams to build and rollout the best experiences for our ecosystem of vendors, customers and riders with focus on vendor operations touchpoints. The vendor performance team, steers the efforts of all vendor functions through the analytical approach of decision making while maintaining the strategic alignment with the business.<br><br>This is an opportunity for those who enjoy working with numbers, spotting trends, finding meaning behind data and coming up with actionable insights that would help grow Hungerstation and our partners ecosystems further. It is best suited for someone with high analytical skills, able to provide direction/ guidance for the team and other stakeholders, help making data-based decisions, harness all of the team's talent and steer the direction of the team while cultivating the collective skillset.<br><br>Roles And Responsibilities<br><br>Stakeholders Management<br><br>Collaborate with and manage business and product stakeholders locally and globally. Develop good working relationships with key stakeholders, influence, and attain the requisite buy-in in a structured way Building relationships with key partners and working closely with these partners to ensure we are driving key agreed performance metrics to ensure a high NPS. Provide senior management with regular performance reports, insights and presentations<br><br>Drive Change <br><br>Own and drive improvements to the vendor performance metrics such as, Vendor Reliability, Vendor Availability,Vendor Timing, and Seamless Experiences. Innovate and take the lead in identifying, prioritizing, and developing processes that enhance and effectively scale our operations and business, increasing growth and conversion.<br><br>Drive Vendor Performance Strategy<br><br>Build local and global benchmarks on vendor performance and vendor operations performance metrics. Cascade Hungerstation strategy to the vendor operations division. Develop overall vendor operations strategy - Optimize vendor performance, and constantly look for new opportunities and move fast to execute on them.<br><br>Data Driven Decision Making<br><br>Use data driven decision making tools and controlled testing environments to study, launch and rollout enhancements to the vendor performance and vendor operations, building on market insights & vendor feedback to drive improvements. Build tools that support the teams to identify gaps in operations and identify opportunities for enhancement.<br><br>Customer Centricity<br><br>Obsessed with the partner/vendor's experience - our partners are at the core of what we do and we want to support and drive their performance.<br><br>Qualifications<br><br>Bachelor's degree in either business, engineering or equivalent practical experience.4+ years of Operations Management/ Project management/ Product Management/ or equivalent role. Experience in a high growth technology based environment or start up environment. Past experience with vendor operations is an advantage. High performer with a proven track record of creating impact through data driven decisions. SQL / Big Query / Tableau / Google Studio literacy is highly desirable. Excellent English communication skills, both written and spoken. Excellent oral and written communication skills to senior leadership.

As a Senior Account Manager in the PR team, this candidate will be developing strong client management skills and beginning to take a leading role in expanding the business through both organic and new business growth.<br>The Senior Account Manager will be a multi-tasker able to work collaboratively across the teams to put together solid presentations, media pitches, content writing, and basic social media strategies. They will be able to communicate confidently, think on their feet, manage relationships, and have an analytical bent of mind to reporting and showcasing performance.<br>Responsibilities: • Able to develop presentations, unpinned with a creative mindset• Have a full understanding of workings of the media and foster relationship with stakeholders including, media, KOL’s and influencers• Tactical understanding of all primary social media platforms• Write Content and where applicable working with extended teams in briefing and reviewing content development, including but not limited to press releases, thought-leadership, blogs, features, briefing documents etc.• Monitor and reporting on media, KOL and influencer coverage and other social and business trends that might have a bearing on the client’s business.• Facilitate and organize all stakeholder and client interactions, including but not limited to interviews, press conferences, media roundtables etc.• Creative and innovative in approach to client management, media relations and dealing with KOL’s and Influencers.• Able to take justified risks when appropriate and take accountability and responsibility when things don’t go as planned.• An early identifier of change, able to proactively develop and share plans to seize opportunities.• Able to build initiatives despite doubts or resistance from others to deliver strategic impact.<br>Experience:• 6+ years of experience having worked on the agency side having worked with Corporate / Lifestyle or Tourism brands.• Resource planning to allow for contingencies and plans to fit with the larger needs of theorganization.• Solid presentation and effective use of visual aids or presentation software and looks at ease while handling questions from the audience.

Hays has partnered with a PIF organisation who are looking for an Internal Audit Manager to join the team in Riyadh.<br>The Internal Audit Manager will be responsible for developing, leading and executing internal audit activities to assess the adequacy and effectiveness of internal controls, risk management, and governance across the investment operations. This role will ensure regulatory compliance, supports corporate governance, and add value through objective evaluations and recommendations for continuous improvement.<br>Responsibilities: Develop, implement and manage the Internal Audit’s annual risk assessment and planning process to develop the audit plan, and ensures the plan is responsive to and aligned with the risk profile of the company Lead Internal Audit initiatives by implementing action plans related to risk assessment and annual planning, audit execution, audit reporting and Audit and Risk Committee reporting Conduct audits covering operational, financial, IT, and compliance processes across the investment lifecycle, including due diligence, asset valuation, and investment risk. Oversee the execution of the audit plan to ensure it is proceeding as planned, providing updates on its progress to the CEO and the ARC. Oversees the execution of individual audits defined in the audit plan, ensuring the highest level of service quality and satisfaction. Ensures that quality standards are maintained with respect to the audit documentation and conducts of each audit and provide status reports to CEO. Prepare and present detailed audit reports with actionable insights to senior management and the Audit and Risk Committee. Ensure timely follow-up on audit recommendations and monitor remediation plans. Liaise with external auditors, regulators, and consultants during examinations and reviews. Manage outsourced internal audit providers, ensuring quality and alignment with company strategy. Coordinate with audit stakeholders to ensure smooth audit engagements, stakeholder support, and to provide support in the closure of issued audit observations. Oversees the Internal Audit team’s participation in critical business and technology initiatives and projects (including other ad hoc projects) ensuring that the audit’s perspective is effectively voiced, and appropriate controls are advised on a proactive basis. Promote a strong internal control environment and a culture of integrity and compliance across the organization. Acts as a “thought leader” with respect to risk management and internal control best practices. Collaborate with the Risk Management and Compliance teams to identify and mitigate emerging risks. Responsible for overseeing and coordinating outsourced internal audit consultants and firms, including managing scope of work, timelines, budgets, and deliverables; ensuring compliance with company policies and professional standards; reviewing and validating reports and recommendations; monitoring performance and contractual obligations; and providing regular updates to senior management or the Audit Committee.<br>Requirements to apply:Bachelor’s degree in Accounting, Finance, or a related field is essential. Master’s degree is a plus. Professional certifications: CIA, CPA, CISA, or CFA preferred.8+ years of audit experience, with at least 3 years in a managerial role and exposure to investment firms, asset management, private equity, or capital markets. In-depth knowledge of investment-related regulations (e.g., CMA rules, SAMA guidelines, IFRS, AML/CTF requirements). Background working in Big 4 Firms would be preferred. Familiarity with investment performance reporting, portfolio risk, financial instruments, and valuation methodologies. Strong experience in ERP systems, risk-based auditing, and data analytics. Strategic mindset with strong analytical and critical thinking skills. Excellent interpersonal and communication skills with the ability to influence at senior levels. Fluent Arabic and English-speaking skills.<br>The organisation is offering a competitive salary and benefits package.<br>If you meet the criteria above, please apply directly on the advert.

Job Title: Service Manager Location: Saudi Arabia Department: International Service Reporting To: Head – International Service Experience: 10–12 Years Qualification: Engineering Degree / Diploma Budget: ~SAR 160,000 per annum<br>Travel Requirement Willingness to travel up to 50% within Saudi Arabia<br>Required Skills Strong understanding of engineering products, service operations, and field service KPIsProven experience managing customer escalations and dealer/service networks Strong analytical skills with hands-on experience in RCA, PIR, and service reporting Excellent communication and cross-functional coordination skills Strong leadership and execution-oriented mindset<br>Role Overview We are seeking an experienced Service Manager to lead customer service and technical service operations across Saudi Arabia. The ideal candidate will be responsible for driving service performance, achieving key service KPIs, managing escalations, and ensuring a consistent, high-quality customer experience across dealer and service partner networks.<br>Key Responsibilities Service Operations & Execution Manage day-to-day customer service and technical service operations across assigned regions. Ensure achievement of key service KPIs including Response Time, TTR, FTR, Repeat Complaints, and Customer Satisfaction. Drive consistency in service processes, escalation management, and reporting. Customer Experience & Escalation Management Act as the senior escalation point for complex customer and technical service issues. Build and maintain strong relationships with key customers, dealers, and channel partners. Drive resolution of recurring issues through Root Cause Analysis (RCA), Post-Incident Reviews (PIR), and corrective action planning. Dealer & Service Partner Management Monitor dealer/service partner performance, workforce deployment, and service capability. Ensure compliance with service standards, quality expectations, and response timelines. Support capability building through training, audits, and performance reviews. Technical & Cross-Functional Coordination Collaborate with engineering, quality, supply chain, and OEM teams to resolve technical issues. Support warranty management, failure analysis, and service documentation. Provide field insights to improve products, processes, and service efficiency. Team Leadership & Development Lead and mentor service engineers and regional service teams. Drive productivity, discipline, and customer-focused behavior. Support implementation of service improvement initiatives and operational excellence programs.

Innovation Program Manager (Full-time, Part-time, or Consultation)<br>About Setup.sa Setup.sa is a Saudi Consulting firm specializing in soft landing and market entry solutions for international companies. We pride ourselves in being a knowledge house, driven by technology. Setup.sa was able to leave a mark and build its name in the competitive Saudi market in an exceptionally short time. As we scale, we still strive to offer operational excellence while changing the way soft landing is done in KSA and raising the bar for the standards of service provision in our sector, pushing the expectations of the clients and the market higher. Being a consulting house, we exist to ensure that the process and journey for foreign companies’ incorporation and operations is done in the easiest and most cost-efficient way possible. We keep our promises to exceed our clients’ expectations by always going the extra mile, even if the client doesn’t get to know about it. The people working with us expect a lot from themselves and are interested in building solutions that change the way the industry works. They have strong ambitions to achieve exceptional success personally and professionally. Our team is performance-driven and serious. And we would like to invite you to work with us and become a part of a growing company that has a credible brand name and enjoy an exceptional learning journey.<br><br>Job Title:Innovation Program Manager<br>Job Type:Full-time, Part-time or Consultation<br>Job Location:Riyadh, Saudi Arabia<br><br>Role Overview:The Innovation Program Manager leads the design and execution of incubation, acceleration and venture building programs in Setup.sa, guiding startups across the full journey from idea validation to go-to-market. The role focuses on building and managing the entrepreneurship ecosystem by connecting founders with mentors, partners, and investors. It also ensures the successful delivery, growth, and impact of innovation programs aligned with strategic objectives.<br><br>Key Responsibilities:<br>Design, develop, and continuously improve incubation, acceleration and venture building programs covering the full innovation lifecycle from idea validation to go-to-market. Identify and attract high-potential startups and entrepreneurs locally and internationally. Guide startups through key stages including problem validation, solution design, MVP (Minimum Viable Product) development, product-market fit, and scaling. Oversee the progress of startups within the program, and support founders in developing clear business models, value propositions, and go-to-market strategies. Attract and manage relationships with investors, venture capital firms, angel networks, and funding entities. Facilitate investor readiness for startups through pitch coaching, financial modeling guidance, and preparation of investment materials, while organizing demo days, investor meetings, and networking events to connect startups with funding opportunities. Build strategic partnerships with corporates, government entities, and ecosystem players to support program objectives. Establish a strong network of mentors, advisors, and industry experts, ensuring relevant and high-quality support for startups. Monitor market trends, emerging technologies, and innovation practices to continuously enhance the program. Manage program operations including planning, budgeting, resource allocation, and reporting.<br><br>Required Qualifications:<br>8 years of experience in innovation management, entrepreneurship and startup ecosystems Proven experience in designing and managing incubation, acceleration and venture building programs Strong hands-on experience across the full startup lifecycle from idea stage to scaling and go-to-market Deep understanding of the Saudi market and its entrepreneurship and innovation ecosystem. Experience in attracting and managing funding partners, investors, or venture capital relationships Solid experience in stakeholder management across founders, investors, mentors, corporates, and government entities Strong understanding of emerging technologies and innovation trends (e.g., AI, fintech, sustainability), along with proficiency in using work management tools (e.g., Notion, Asana) Bachelor’s degree Preferred: master’s degree (MBA or equivalent) Fluent in both Arabic and English

Master Works is seeking a Product, Senior Manager to lead the end-to-end lifecycle of strategic AI/ML products. The role requires a strong balance of customer empathy, business acumen, and technical understanding to define product vision, drive execution, and deliver measurable business outcomes. The Senior Product Manager will collaborate closely with Engineering, Design, Data, and AI teams, as well as leadership, to deliver innovative products that solve real customer needs and support business growth.<br><br>Key Responsibilities<br><br> Define and own the product vision, roadmap, and success metrics aligned with business objectives. Translate AI/ML strategy into clear, prioritized product initiatives and measurable outcomes. Conduct market, customer, and competitive research to identify opportunities and product improvements. Lead the full product lifecycle, including discovery, planning, development, launch, and continuous improvement. Develop clear product requirements, user stories, acceptance criteria, and product documentation. Prioritize product backlogs based on data insights, business impact, and customer value. Partner with Engineering, Design, Data, and AI teams to ensure successful and timely product delivery. Act as the primary product representative across cross-functional teams and stakeholders. Communicate product strategy, roadmap progress, and key decisions to senior leadership. Align stakeholders on priorities, roadmap decisions, and product direction. Gather customer insights through user interviews, analytics, testing, and feedback channels. Define, monitor, and analyze KPIs to measure product performance, impact, and ROI. Drive continuous improvement through data-driven insights and product best practices. Promote effective product discovery, delivery processes, and documentation standards<br><br>Requirements<br><br> Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred). 6+ years of experience in Product Management and Project Management. Proven experience managing complex products within agile environments. Strong understanding of the software development lifecycle and modern product management practices. Ability to translate business requirements into technical and customer-focused solutions. Strong analytical, problem-solving, and decision-making skills. Excellent communication, presentation, and stakeholder management capabilities. Experience working with AI/ML products or data-driven solutions is preferred. Arabic: Native English: Fluent <br><br>Job Location: Client Site

IC İçtaş Construction is a global brand with over 50 years of experience in domestic and international projects. Since its establishment, the company has successfully completed numerous projects ranging from airports, ports, marinas, roads, and bridges to high-speed trains, high-capacity power plants, and tourism facilities.<br>We are seeking an experienced and results-driven Project Control Manager to lead our road project in Riyadh, Saudi Arabia.<br>Requirements<br>Bachelor’s or Master’s degree in Civil Engineering from an accredited university.20+ years of experience in large-scale infrastructure projects, including bridges, underpasses, overpasses, roads, and highways. Minimum 5+ years of proven experience as a Project Control Manager, managing planning, cost control, and reporting activities on complex infrastructure projects. Excellent command of English (written and spoken); Arabic proficiency is a plus. Proficiency in Oracle Primavera P6 and MS Office Suite.<br>Responsibilities<br>Develop and implement comprehensive project control strategies to ensure successful project execution, utilizing Primavera P6 to monitor timelines and budgets. Conduct regular project performance reviews, analyzing key metrics to identify variances and recommend corrective actions to keep projects on track and aligned with organizational goals. Collaborate with project managers and stakeholders to establish clear project scopes, objectives, and deliverables, ensuring alignment with client expectations and regulatory requirements. Prepare detailed cost estimates and budgets for projects, utilizing market analysis and historical data to ensure accurate financial forecasting and resource allocation. Lead risk management efforts by identifying potential project risks, developing mitigation strategies, and implementing contingency plans to minimize impact on project timelines and costs. Prepare and present project status reports to senior management, highlighting key achievements, challenges, and recommendations for future projects.

We’re supporting a confidential client in Saudi Arabia to hire a Senior Project Manager to lead the delivery of a high-impact portfolio of complex programs across the Kingdom. This is a senior, hands-on leadership role for someone who enjoys being close to delivery, setting the rhythm, removing blockers, and keeping multiple stakeholders aligned while still holding the line on governance, safety, and commercial discipline. This hire sits at the centre of execution in KSA: you’ll oversee multiple concurrent programs, lead a team of project managers, and act as a key point of contact for senior internal stakeholders and customer counterparts. The environment is fast-moving and high visibility, so we’re looking for someone who can bring structure without slowing things down, and who can make decisions confidently with incomplete information then follow through with clear actions and accountability. This opportunity is part of a Saudization initiative and is intended for Saudi Nationals. What you’ll be doing Owning end-to-end delivery across a portfolio: time, cost, scope, quality, and contractual compliance Setting and maintaining schedule and cost baselines, then driving forecasting and monthly variance analysis Running a tight governance cadence across programs (plans, reporting, RAID, change control, corrective actions) Leading risk, issue, dependency and escalation management internally and with customers/partners Bringing strong commercial grip: contract performance, margin protection, revenue recognition and cash forecasting Coordinating cross-functional delivery across Operations, Legal, HSE, Quality, Finance, Procurement, Service and Supply Chain Leading and developing a team (5–6 direct reports), building capability plans and creating a high-performance delivery culture Stepping in as deputy to the Head of Programs when required What we’re looking for Saudis (Saudization requirement)10–15+ years in project/program management, including 8+ years leading teams or major programs Proven experience delivering complex, multi-stakeholder programs in operational and/or technology-enabled environments Strong program controls mindset: baselines, forecasting, reporting cadence, risk/change discipline Confident stakeholder manager who can operate at senior levels and handle escalations calmly Commercially sharp: comfortable with contracts, financial performance, and delivery assurance Nice to have (but not essential) Exposure to aviation/airports, ports, urban security, infrastructure delivery, EPC-style environments Earned value / program controls experience Tools such as SAP, Primavera, MS Project, Power BI (or similar)

WE'RE HIRING | Senior Contracts Manager Italconsult is growing its KSA team and is seeking an experienced Senior Contracts Manager to join our Project Management Consultancy (PMC#4a) delivering the DG II Boulevard – Arena Quadrant for Diriyah Company – one of Saudi Arabia's flagship Vision 2030 giga-projects. ???? Location: Riyadh, Saudi Arabia (site-based) ????️ Project: Diriyah Gate II – Boulevard West, Arena Quadrant ???? Employer: Italconsult (PMC Consultant to Diriyah Company)<br> ━━━━━━━━━━━━━━━━━━━━━━━━━ ABOUT THE PROJECT ━━━━━━━━━━━━━━━━━━━━━━━━━ Diriyah Gate II is envisioned as a world-class mixed-use development inspired by Paris, integrating an active central boulevard with iconic assets including the Arena, Opera House, Grand Mosque, 15 hotels, and 17,600 residential units across 6.2 million m². The Arena Quadrant package (PMC#4a) delivers hotels, commercial offices, residential apartments, the iconic Arena sports facility, city parks, and mixed-use developments under a sophisticated Managing Contractor delivery model with Early Contractor Involvement.<br> ━━━━━━━━━━━━━━━━━━━━━━━━━ ROLE OVERVIEW ━━━━━━━━━━━━━━━━━━━━━━━━━ The Senior Contracts Manager will lead the contract administration function across the Arena Quadrant construction packages, acting as the principal contractual advisor supporting the Engineer's role under FIDIC-based contracts. The position is central to protecting the Employer's interests, ensuring rigorous contractual compliance, and managing the full lifecycle of contractual matters from award through Defects Notification Period close-out. The role works closely with the PMC Leadership, Design Consultants, Construction Supervision Consultants, and Managing Contractors. ━━━━━━━━━━━━━━━━━━━━━━━━━ KEY RESPONSIBILITIES ━━━━━━━━━━━━━━━━━━━━━━━━━???? Contract Administration (Engineer's Role Support) • Support the PMC in performing the role of the "Engineer" under FIDIC Red, Yellow, and Green Book contracts (with Diriyah Company modifications), covering Lump Sum, District Lump Sum (Provisional Sum), and Remeasure variants. • Administer construction contracts on behalf of Diriyah Company, ensuring strict compliance with terms and conditions. • Manage delegation of Engineer's authorities to Site Supervision Consultants in accordance with DC-Contracts. • Coordinate with Technical Advisory Consultants, Lead Design Consultants, Design Consultants, and Contractors to ensure integrated contract management.???? Contractual Notices, Determinations & Instructions • Manage issuance and receipt of Early Warning Notices, Contractor's Claims notices, and Employer's Claims notices. • Prepare Engineer's Determinations for time, cost, and entitlement matters under the contract. • Manage the Instructions of the Engineer, including variations, suspensions, and determinations. • Administer Notice to Correct procedures, default notices, and termination processes where required.???? Claims Management & Dispute Resolution • Lead the review and assessment of Contractor claims, applying rigorous chronological analysis of events, correspondence logs, as-built schedules, and contemporaneous records. • Prepare Recommendation Reports for Employer consideration and assist in negotiations and amicable settlement. • Support Expert Resolution and court proceedings where disputes escalate. • Take proactive steps to prevent and mitigate claims through strict adherence to contract provisions.???? Variations & Change Management • Administer the full Variation Order lifecycle, including Pending Variation Orders (PVOs), Site Work Instructions (SWIs), and formal Variation Orders. • Manage Value Engineering proposals from Contractors, including determinations of resulting price adjustments. • Oversee Provisional Sums expenditure instructions, Daywork variations, and Changes in Legislation adjustments. • Ensure all variations comply with contractual notification timelines to protect the Employer from exposure.???? Subcontractor & Supply Chain Contracts • Manage consent to subcontractors, review of Collateral Warranties, and instructions on Nominated Subcontractors. • Administer payments to Nominated Subcontractors, including certification and instructions to withhold or pay directly where required. • Review and manage assignment of subcontract benefits to the Employer where applicable.???? Suspension, Termination & Force Majeure • Manage contract suspension processes, including determinations of time and cost entitlement. • Administer Termination by Employer, Termination by Contractor, and Termination for Convenience procedures. • Manage Force Majeure notices, determinations, and certifications. • Ensure orderly phasing down, securing of site, protection of completed works, and finalization of accounts in termination scenarios.???? Insurance, Bonds & Performance Securities • Oversee receipt, return, and management of Performance Securities and Advance Payment Guarantees. • Manage the Retention, Insurance and Bond Register, ensuring all policies are current, compliant, and renewed 3 months in advance of expiry. • Ensure no Application for Payment is certified without valid insurances and bonds in place.???? Completion, Defects & Final Account • Administer Taking-Over Certificates, Sectional Completion Certificates, and Performance Certificates. • Manage the Defects Notification Period (DNP), including close-out of Contractor defects and liaison with Operators for newly identified defects. • Oversee Final Payment Certificate issuance, including setoffs for deficiencies and retention release. • Contribute to the Project Final Report with a comprehensive summary of contractual issues, variations, and claims.???? Contract Documentation & LOA Process • Collate Letter of Award (LOA) prerequisite documents and complete the LOA Prerequisite Documents Checklist. • Compile full sets of Contract Documents for Contract Execution. • Manage document workflows via Aconex for LOA and contract-related approvals.???? Reporting & Meetings • Contribute to the monthly Project Status Report with commercial and contractual updates. • Lead and participate in Cost and Contract Meetings, PCG Meetings, and Executive Meetings. • Maintain contract registers, variations logs, claims logs, and correspondence trackers.<br> ━━━━━━━━━━━━━━━━━━━━━━━━━ MINIMUM REQUIREMENTS ━━━━━━━━━━━━━━━━━━━━━━━━━ ✅ Education: Bachelor's degree in Quantity Surveying (or equivalent) ✅ Professional Membership: MRICS or CIOB (Required) ✅ Overall Experience: Minimum 15 years in contract management on large-scale construction projects ✅ Similar Project Experience: Minimum 8 years on giga-projects, mixed-use developments, or equivalent complexity ✅ Regional Experience: Minimum 5 years in Saudi Arabia or other GCC countries ✅ Contract Expertise: Demonstrated experience administering FIDIC Red, Yellow, and Green Book contracts, including acting in support of the Engineer's role ✅ Language: Full professional fluency in English (spoken, read, and written)<br> ━━━━━━━━━━━━━━━━━━━━━━━━━ PREFERRED ATTRIBUTES ━━━━━━━━━━━━━━━━━━━━━━━━━• Experience with Managing Contractor / ECI delivery models and GMP arrangements • Exposure to complex claims, delay analysis (using methodologies such as Time Impact Analysis), and dispute resolution • Familiarity with Aconex, Oracle Unifier, or similar PMIS/EDMS platforms • Prior experience on KSA giga-projects (NEOM, Red Sea, Diriyah, Qiddiya, ROSHN, etc.) • Strong negotiation, drafting, and stakeholder management skills • Chartered status (FRICS, FCIOB) is advantageous

Job Summary:The Manager, Data Protection is responsible for developing, implementing, and managing the organization's data protection strategy to ensure the confidentiality, integrity, and availability of corporate and customer information. The role oversees data governance, data classification, encryption, data loss prevention (DLP), privacy compliance, backup and recovery, and regulatory compliance while minimizing data-related risks.<br>Key Responsibilities Develop and implement enterprise-wide data protection policies, standards, and procedures. Lead the organization's Data Loss Prevention (DLP) program. Establish and maintain data classification and handling standards. Ensure sensitive data is properly protected through encryption, masking, tokenization, and access controls. Oversee backup, disaster recovery, and data retention strategies. Monitor compliance with applicable data protection and privacy regulations. Conduct data protection risk assessments and recommend mitigation plans. Collaborate with IT, Legal, Risk, Compliance, and business units to safeguard organizational data. Evaluate and implement data protection technologies and security tools. Prepare reports, dashboards, and metrics for senior management.<br>Qualifications Bachelor's degree in Computer Science, Information Security, Cybersecurity, Information Systems, or a related field. Master's degree is preferred.<br>Experience8–10+ years of experience in information security, data protection, governance,...etc, with at least 3 years in a managerial role.

Job Summary We are seeking an experienced QA Manager to lead and drive the quality assurance function across multiple projects and products. The ideal candidate will have strong expertise in Manual Testing and API Testing, along with proven experience in managing QA teams, defining test strategies, ensuring quality standards, and collaborating with cross-functional stakeholders. Exposure to test automation is preferred but not mandatory. Key Responsibilities QA Leadership & Strategy * Define and implement QA strategies, processes, standards, and best practices across projects. * Lead, mentor, and manage QA Engineers and Senior QA Engineers. * Establish testing frameworks, quality metrics, and continuous improvement initiatives. * Drive quality assurance activities throughout the Software Development Lifecycle (SDLC). Test Planning & Execution * Review business and functional requirements and ensure comprehensive test coverage. * Oversee preparation and review of test plans, test scenarios, test cases, and test execution reports. * Manage Functional, Regression, Integration, System, End-to-End, and User Acceptance Testing (UAT). * Ensure timely execution of testing activities and quality delivery within project timelines. API & Application Testing * Lead API testing initiatives using tools such as Postman, Swagger, or similar platforms. * Ensure validation of API requests, responses, authentication mechanisms, integrations, and error handling. * Oversee testing of web, mobile, enterprise, and integration-based applications. Defect & Release Management * Monitor defect lifecycle management and ensure timely resolution of critical issues. * Conduct defect triage meetings and collaborate with development teams on issue prioritization. * Assess release readiness and provide quality sign-off for deployments. * Support production validation and post-release testing activities. Stakeholder & Team Collaboration * Work closely with Product Managers, Business Analysts, Developers, Architects, and Project Managers. * Participate in requirement reviews, sprint planning, retrospectives, and release planning activities. * Provide regular status reports, quality metrics, risk assessments, and executive-level updates. * Act as the primary QA point of contact for internal and external stakeholders. Process Improvement & Governance * Establish QA governance practices and quality KPIs. * Drive test process optimization and risk-based testing approaches. * Promote Agile testing practices and quality ownership across teams. * Support audit, compliance, and documentation requirements where applicable. Required Skills * Strong experience in Manual Testing and Quality Assurance Management. * Hands-on experience in API Testing using Postman, Swagger, or similar tools. * Proven experience leading QA teams and managing testing activities across multiple projects. * Strong understanding of SDLC, STLC, defect management, and release management. * Experience in preparing and reviewing test plans, test strategies, test cases, and quality reports. * Good knowledge of SQL for data validation and backend testing. * Experience with defect tracking and project management tools such as JIRA, Azure Dev Ops, or similar. * Strong understanding of Agile/Scrum methodologies. * Excellent stakeholder management, leadership, and communication skills. * Strong analytical, problem-solving, and decision-making abilities. Preferred Skills * Exposure to Automation Testing frameworks such as Selenium, Cypress, Playwright, or similar. * Knowledge of CI/CD pipelines and Dev Ops practices. * Experience with Performance Testing and Security Testing. * Experience managing distributed or offshore QA teams. * Experience in Banking, Financial Services, Payments, or Fintech domains. Qualifications * Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. * 8+ years of Quality Assurance experience with at least 2–3 years in a QA Lead or QA Manager role. * Relevant certifications such as ISTQB, CSTE, CSQA, or equivalent are a plus. Nice to Have * Banking, Payments, Financial Services, or Fintech project experience. * Experience managing testing for enterprise-scale applications. * Familiarity with cloud-based applications and microservices architecture. * Experience working in Agile and Dev Ops-driven environments.

Job Purpose: (1 or 2 sentences explaining why the job exists and what it needs to achieve) To assist in the marketing and selling of Company's products (Specifically Construction Equipment & related construction products ) to create competitive advantages in the market industry, generate unique sales plans, develop pricing strategies, meet marketing and sales objectives. The sales and marketing manager represents the company's brand and drives strategies to increase product awareness by observing the market, competitors, and industry trends.<br>Principal Accountabilities: (the 6-9 main areas of responsibility) Products Sales & Marketing Research and develop marketing opportunities and plans, understand client requirements, identify market trends, and suggest system improvements to achieve the products marketing goals Gather, investigate and summarize market data and trends to draft reports Maintain relationships with important clients by making regular visits, understand their needs and anticipate new marketing opportunities Stay current in the industry by attending conferences and workshops, read publications and maintain personal and professional networks Communicate expectations by planning, monitoring, and reviewing contributions Achieve marketing and sales operational objectives by contributing marketing and sales information Prepare and complete marketing and sales action plans Meet marketing and sales financial objectives by forecasting requirements and preparing annual budgets Determine annual and gross-profit plans by forecasting and developing annual sales quotas Accomplish marketing and sales objectives by planning, developing, implementing, and evaluating advertisements Provide information by collecting, analysing and summarizing data and trends People Management & Development Manage & evaluate employees’ performance with continuous feedback on their assigned tasks and provide development opportunities to maximize the potential and engagement of employees Manage the talent pipeline through effective utilization of employee development programs, mentoring programs, career planning, and succession planning Manage employees’ changes through continuous improvement of systems, processes, and practices taking best practices into account, changes in standards, and changes in the business environment which demand proactive action plans Policies, Processes & Procedures Manage the implementation of department procedures and controls covering all areas so that all relevant procedural/legislative requirements are fulfilled while delivering quality, cost-effective services Ensure compliance with all relevant safety, quality, and environmental management policies, procedures and controls across the department in order to guarantee employee safety, legislative compliance, and a responsible environmental attitude Ensure the implementation of various information security practices and standards to ensure compliance with relevant policies and the protection of Company data and information<br>Required Academic Qualification Bachelor Marketing / Business Administration / Finance <br>Years of Experience10+ years of relevant sales and marketing experience in construction Technical certificates in sales and marketing