JavaScript Jobs in Saudi

<p>We are seeking an Assistant IT Manager to support the planning, operation, and continuous enhancement of information technology systems at Raffles &amp; Fairmont The Red Sea. Working closely with the Director of IT and hotel leadership, this role ensures the reliability, security, and optimal performance of all IT infrastructure and systems enabling seamless hotel operations and delivering exceptional guest experiences in line with Fairmont brand standards.</p><p><strong>Key Responsibilities</strong></p><ul><li>Support the day-to-day operation of all hotel IT systems, including PMS, POS, networks, servers, telephony, Wi-Fi, and end-user devices.</li><li>Assist in maintaining system availability, performance, and security across all hotel departments.</li><li>Provide technical support and troubleshooting for hardware, software, and network-related issues.</li><li>Support system integrations between PMS, POS, Finance, Sales, F&amp;B, and third-party applications.</li><li>Assist in implementing and maintaining IT security policies, access controls, backups, and disaster recovery procedures.</li><li>Monitor system performance and proactively escalate issues to minimize operational downtime.</li><li>Support new system implementations, upgrades, patches, and testing activities.</li><li>Maintain accurate IT documentation, asset registers, licenses, and configuration records.</li><li>Assist with vendor coordination, service contracts, and support agreements.</li><li>Support user access management, system permissions, and onboarding/offboarding processes.</li><li>Provide IT support during critical hotel operations, pre-opening activities, and special events.</li><li>Ensure compliance with Accor IT standards , cybersecurity requirements, and local regulations.</li><li>Support IT audits, risk assessments, and compliance reporting.</li><li>Promote IT best practices and provide basic system training to hotel colleagues.</li><li>Act as a deputy to the IT Manager when required, supporting leadership and decision-making.</li><li>Maintain strong communication with department heads to understand and support operational technology needs.</li><li>Uphold data protection, confidentiality, and information security standards at all times.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Degree or diploma in Information Technology, Computer Science, or a related field preferred. Minimum 3 5 years of experience in hotel IT operations, with exposure to supervisory or assistant-level responsibilities. Strong knowledge of hotel systems, including PMS (Opera preferred), POS systems, networking, and end-user support. Experience with network infrastructure, servers, Wi-Fi solutions, and cybersecurity fundamentals. Familiarity with system integrations, cloud-based applications, and vendor management. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to work flexible hours, including on-call support when required.</p><p><strong>Additional Information</strong></p><p>Understanding of ultra-luxury guest expectations and brand alignment. Experience in Pre- Opening is a plus. Regional Experience is a must. Impeccable grooming and personal presentation aligned with luxury standards.</p>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As assistant IT manager, and services across multiple sites – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <p>An assistant IT manager will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.</p> <h4>What will I be doing?</h4> <p>As an assistant IT manager, you will supervise the IT department to ensure the quality and delivery of IT systems for both the hotel and its guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT manager will perform the following tasks to the highest standards:</p> <ul> <li>Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages</li> <li>Supervise the IT department on a daily basis</li> <li>Maintain excellent product knowledge and apply it to deliver full system benefits</li> <li>Understand, fully, the legal requirements on IT governance and security</li> <li>Handle, efficiently and completely, IT issues that arise</li> <li>Identify current and future system needs and provide solutions for the identified needs</li> <li>Build strong internal working relationships with all hotel departments</li> </ul> <h4>Qualifications - External</h4> <h4>What are we looking for?</h4> <p>Assistant IT manager serving Hilton brands are always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:</p> <ul> <li>Saudi nationality</li> <li>Experience above 2 years</li> <li>Previous IT management experience, preferably in the hotel, leisure, and/or service sector</li> <li>Experience of all Microsoft systems</li> <li>Experience of hotel applications, such as Fidelio and Micros, preferred</li> <li>Excellent organizational and interpersonal skills</li> <li>Current technical skills and knowledge of technology</li> <li>General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology</li> <li>Ability to plan ahead and develop contingency plans, where necessary</li> </ul> <p>It is advantageous in this position if you demonstrate the following capabilities and advantages:</p> <ul> <li>Ability to work in a team</li> <li>Excellent attention to detail</li> <li>Positive attitude</li> <li>IT proficient</li> <li>Willingness to develop team members and self</li> </ul> <h4>What will it be like to work for Hilton?</h4> <p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for an IT Service Level Manager to drive service performance, vendor governance, and cost transparency across our IT landscape.&nbsp;</p><br><p>This role combines key responsibilities across Service Level Management (SLM), vendor management, and IT financial governance, supporting a modern Managed Services operating model in a complex, multi-vendor environment.&nbsp;</p><br><p>You will play a central role in ensuring end-to-end service performance, financial control, and alignment between IT services and business priorities as part of a broader IT transformation in a regulated banking environment.&nbsp;</p><br><p>Working closely with IT, Finance, and external service providers, you will drive operational excellence, accountability, and data-driven decision-making across the IT organization.&nbsp;</p><br><p>Key Responsibilities:</p><br><p>Service &amp; Vendor Management:&nbsp;</p><br><ul><li>Manage service performance across multiple IT vendors&nbsp;&nbsp;</li></ul><ul><li>Monitor SLAs, KPIs, and service quality&nbsp;&nbsp;</li></ul><ul><li>Coordinate cross-vendor dependencies and escalations&nbsp;&nbsp;</li></ul><ul><li>Support service reviews and governance forums&nbsp;&nbsp;</li></ul><p>IT Financial Governance:&nbsp;</p><br><ul><li>Manage IT budgeting, forecasting, and cost tracking&nbsp;&nbsp;</li></ul><ul><li>Ensure transparency of IT costs and alignment with business value&nbsp;&nbsp;</li></ul><ul><li>Monitor financial performance of IT services and vendors&nbsp;&nbsp;</li></ul><ul><li>Provide reporting, dashboards, and variance analysis&nbsp;&nbsp;</li></ul><p>Governance &amp; Integration:&nbsp;</p><br><ul><li>Ensure compliance with governance frameworks and contractual obligations&nbsp;&nbsp;</li></ul><ul><li>Drive cross-functional alignment between IT, Finance, and vendors&nbsp;&nbsp;</li></ul><ul><li>Support continuous improvement of service delivery and cost efficiency&nbsp;&nbsp;</li><li>Contribute to the development of a scalable IT operating model&nbsp;</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an IT Service Level Manager to drive service performance, vendor governance, and cost transparency across our IT landscape.<br> This role combines key responsibilities across Service Level Management (SLM), vendor management, and IT financial governance, supporting a modern Managed Services operating model in a complex, multi-vendor environment.<br> You will play a central role in ensuring end-to-end service performance, financial control, and alignment between IT services and business priorities as part of a broader IT transformation in a regulated banking environment.<br> Working closely with IT, Finance, and external service providers, you will drive operational excellence, accountability, and data-driven decision-making across the IT organization.<br> Key Responsibilities: Service &amp; Vendor Management: Manage service performance across multiple IT vendors Monitor SLAs, KPIs, and service quality Coordinate cross-vendor dependencies and escalations Support service reviews and governance forums IT Financial Governance: Manage IT budgeting, forecasting, and cost tracking Ensure transparency of IT costs and alignment with business value Monitor financial performance of IT services and vendors Provide reporting, dashboards, and variance analysis Governance &amp; Integration: Ensure compliance with governance frameworks and contractual obligations Drive cross-functional alignment between IT, Finance, and vendors Support continuous improvement of service delivery and cost efficiency Contribute to the development of a scalable IT operating model Functional Expertise: Understanding of SLA/KPI management and service performance tracking Experience in IT cost management, budgeting, or financial reporting Familiarity with IT governance frameworks (e.<br>g. ITIL, COBIT) Tools &amp; Methods: Advanced Excel skills Experience with vendor management and reporting tools (e.<br>g. ServiceNow, dashboards) Experience with BI tools (e.<br>g. Power BI) Familiarity with contract and procurement processes Understanding of IT service management frameworks (e.<br>g. ITIL v3/v4) Experience with performance reporting and data-driven decision-making Stakeholder &amp; Ways of Working: Strong stakeholder management across IT, Finance, and vendors Ability to balance operational and financial perspectives Structured, analytical, and solution-oriented mindset High ownership and accountability Domain / Context: Experience in banking or other regulated environments is preferred Qualifications &amp; Additional Requirements: Bachelor’s or Master’s degree in Finance, Business Administration, Information Systems, or a related field Fluent in English (mandatory); Arabic is a plus Strong analytical and problem-solving skills Ability to work in a complex, fast-paced, and transformation-driven environment Strong communication skills with the ability to engage both technical and non-technical stakeholders High level of ownership, reliability, and attention to detail Ability to manage multiple priorities across service, vendor, and financial topics</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

We are seeking an experienced Senior IT Specialist to join our IT team. The successful candidate will be responsible for ensuring the reliability, security, and performance of the organization's IT infrastructure across the head office and multiple plant/site locations. This role requires strong expertise in Fortinet Forti Gate administration, enterprise networking, infrastructure management, and end-user support, while serving as the technical escalation point for complex infrastructure and security-related issues.<br> Key Responsibilities Design, configure, and maintain Fortinet Forti Gate firewalls, including Firewall Policies, NAT, VPN, High Availability (HA), and SD-WAN. Manage network security technologies such as IPS, Web Filtering, Application Control, SSL Inspection, and bandwidth optimization. Monitor firewall performance, internet utilization, and network health while ensuring maximum availability and security. Administer and support LAN/WAN infrastructure, switches, routers, wireless networks, VLANs, DHCP, DNS, and WAN connectivity. Configure and maintain site-to-site and remote access VPN solutions. Support servers, virtualization, backup infrastructure, Active Directory / Entra ID, and endpoint security. Provide advanced technical support and act as the escalation point for complex IT infrastructure issues. Support new site deployments, standardize infrastructure across locations, and coordinate with ISPs and technology vendors. Ensure compliance with cybersecurity standards and maintain infrastructure documentation. Mentor junior IT team members and contribute to infrastructure improvement initiatives and IT projects.<br>Qualifications & Experience Bachelor's degree in computer science, Information Technology, Network Engineering, or a related field. Minimum 6 years of experience in IT Infrastructure and Support. At least 4 years of hands-on experience with Fortinet Forti Gate in a multi-site environment. Strong experience with Firewall Administration, VPNs, SD-WAN, LAN/WAN, VLANs, Routing, Switching, DNS, DHCP, and network security. Experience supporting distributed sites, industrial environments, or manufacturing operations is preferred. Strong troubleshooting and problem-solving skills.<br>Preferred Qualification Fortinet NSE 4 (required or strongly preferred); NSE 5/7 is a plus. Experience with Forti Manager, Forti Analyzer, Forti AP, and SD-WAN. Knowledge of ITIL and ITSM tools. Additional certifications such as CCNA, Comp TIA Network+, or Security+ are an advantage.<br>Key Competences Fortinet Forti Gate Administration Enterprise Network Infrastructure Network Security & Firewall Management VPN & Secure Connectivity Active Directory / Entra IDInfrastructure Troubleshooting Communication, Leadership, and Problem-Solving

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About the Role</b></p><br><br><p>We are recruiting a&nbsp;<b>Senior Analyst, IT Support</b>&nbsp;to provide dedicated, hands-on&nbsp;<b>onsite end-user IT support</b>.</p><br><br><p>This is a&nbsp;<b>senior, client-facing</b>&nbsp;support role (not a call center/helpdesk-only position). You will own the full support process—diagnosis, troubleshooting, resolution, and escalation—while delivering service in line with agreed&nbsp;<b>KPIs and SLAs</b>. The ideal candidate understands the pace, professionalism, and urgency expected in a&nbsp;<b>consulting / professional services</b>&nbsp;environment.</p><br><br><p><b>Key Responsibilities</b></p><br><br><p><b>Onsite End-User Support (Primary Focus)</b></p><br><br><ul><li>Provide onsite support to colleagues using multiple channels (in-person and virtual support as needed).</li><li>Diagnose, troubleshoot, and resolve hardware/software issues for end users in an enterprise environment.</li><li>Provide support for both&nbsp;<b>Windows laptops</b>&nbsp;and&nbsp;<b>MacBooks/macOS</b>&nbsp;users.</li><li>Support and troubleshoot:<ul><li>Microsoft Office and standard corporate applications</li><li>Corporate mobile devices and mobility technology</li><li>Printers and peripherals</li><li><b>AV / meeting room systems</b>&nbsp;and conference room technology</li></ul></li><li>Deliver a high level of service to colleagues, including&nbsp;<b>senior stakeholders/executives</b>, with strong communication and professionalism.</li><li>Accurately log, track, and document incidents and requests within the incident management system and ensure timely resolution/escalation.</li></ul><p><b>Device Deployment, Imaging, and Enterprise Tooling</b></p><br><br><ul><li>Perform laptop builds, configuration, troubleshooting, and re-imaging as required.</li><li>Support&nbsp;<b>laptop imaging</b>&nbsp;and deployment processes, including&nbsp;<b>Windows Autopilot (or similar tools)</b>.</li><li>Support&nbsp;<b>Mobile Device Management (MDM)</b>&nbsp;processes and device compliance requirements.</li><li>Execute onsite troubleshooting activities, including:<ul><li>Basic networking support</li><li>Server room familiarity</li><li>Cabling, and&nbsp;<b>rack &amp; stack</b>&nbsp;activities where required</li></ul></li></ul><p><b>Proactive Support &amp; Continuous Improvement</b></p><br><br><ul><li>Provide proactive support by identifying and resolving performance issues before impact (e.g., using performance monitoring tools such as&nbsp;<b>Nexthink</b>&nbsp;or similar).</li><li>Share knowledge and provide guidance/training to improve colleague experience and technology adoption.</li><li>Support local projects such as office moves, hardware deployments, and upgrades as assigned.</li></ul><br><p><b>Required Experience &amp; Qualifications (Non-Negotiable)</b></p><br><br><ul><li><b>7+ years</b>&nbsp;of relevant IT Support experience (hands-on, end-user support).</li><li>Strong experience in a&nbsp;<b>corporate/enterprise environment</b>&nbsp;supporting professional end users.</li><li>Experience supporting&nbsp;<b>100+ users</b>.</li><li>Proven experience delivering&nbsp;<b>onsite IT support</b>&nbsp;(not remote-only).</li><li>Bachelor’s Degree required (technical degree preferred but not mandatory).</li><li><b>Excellent English communication</b>&nbsp;(spoken and written).<br><i>Arabic is a plus but not required.</i></li></ul><br><p><b>Preferred Background (Highly Valued)</b></p><br><br><p>We will prioritize candidates with experience in:</p><br><br><ul><li><b>Consulting / Professional Services</b></li><li><b>Big 4</b></li><li><b>Banking / Financial Services</b></li><li>Large multinational corporate environments</li></ul><p>We will generally avoid profiles mainly from:</p><br><br><ul><li>Small local companies</li><li>Retail environments</li><li>IT repair shops / hardware-only repair businesses</li><li>Call center/helpdesk-only environments without onsite enterprise exposure</li><li>Companies without structured corporate IT standards</li></ul><br><p><b>Skills &amp; Competencies</b></p><br><br><ul><li>Strong troubleshooting and analytical problem-solving skills</li><li>Excellent customer service mindset and colleague-first approach</li><li>Strong organization, prioritization, and ownership of tasks</li><li>Professional, calm under pressure, and able to handle urgent issues appropriately</li><li>Confident supporting&nbsp;<b>senior stakeholders/executives</b></li><li>Comfortable working with local and remote teams across time zones</li></ul><br><p><b>Eligibility / Practical Requirements</b></p><br><br><ul><li>Candidates&nbsp;<b>already based in Saudi Arabia are strongly preferred</b>.</li><li>Candidates outside Saudi Arabia may be considered only if the profile is outstanding.</li><li><b>No relocation package</b>&nbsp;— candidates must be comfortable with this.</li><li>Must be willing to work&nbsp;<b>onsite 5 days/week</b>&nbsp;in Riyadh.</li><li>Must be comfortable providing&nbsp;<b>occasional after-hours and weekend support</b>&nbsp;in emergencies.</li><li>Must be comfortable supporting&nbsp;<b>both Windows and Mac</b>&nbsp;environments.</li></ul><br><p><b>Equal Opportunity</b></p><br><br><p>Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We provide equal employment opportunity in line with applicable laws and company policies.</p><br><br><p> Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.<br>Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.<br>Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.<br></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Role Purpose</strong> The IT Team Leader is responsible for leading the daily technical execution of development activities and ensuring that project deliverables meet quality standards and timelines. This role provides hands-on technical leadership, oversees task assignments across development teams, and ensures smooth coordination between backend, frontend, and mobile development functions. The IT Team Leader works closely with the CTO and management to maintain technical alignment and delivery efficiency.</p><p><strong>Role Nature</strong> Operational leadership role with strong hands-on involvement. Closely engaged with development activities and codebase. Responsible for daily task assignment, monitoring, and follow-ups. Ensures delivery quality, technical alignment, and team productivity. Reports directly to the CTO and senior management.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>1. Daily Technical Execution</strong> Assign development tasks to backend, frontend, and mobile development teams. Track development progress and ensure milestones are achieved on schedule. Manage development priorities based on business and technical requirements. Coordinate with cross-functional teams to remove blockers and maintain delivery timelines.</li><li><strong>2. Technical Leadership</strong> Conduct regular code reviews to ensure adherence to coding standards and best practices. Provide technical guidance and mentorship to developers. Resolve complex technical challenges and support team members in troubleshooting issues. Ensure all development work aligns with defined system architecture and engineering standards.</li><li><strong>3. Technical Operations</strong> Monitor CI/CD pipelines and ensure smooth deployment processes. Manage and oversee containerized environments using Docker. Ensure application performance, scalability, and reliability. Prepare and present weekly progress and technical status reports to the CTO and management.</li></ul><p><strong>Required Technical Skills (Hands-on Experience)</strong></p><ul><li>Flutter Mobile application development (Must Have)</li><li>Node.js Backend development and API services (Must Have)</li><li>PostgreSQL Database design and management (Must Have)</li><li>React.js Frontend web application development (Must Have)</li><li>TypeScript Application development with strong typing</li><li>Redis Caching and performance optimization</li><li>CI/CD Continuous Integration and Continuous Deployment pipelines</li><li>Docker Containerization and environment management</li><li>TanStack Query Data fetching and state management</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Required Qualifications &amp; Experience</strong> 7 10 years of experience in software development and technical leadership roles. Proven experience leading cross-functional development teams (frontend, backend, and mobile). Strong hands-on experience with modern web and mobile development technologies. Experience managing development workflows, deployments, and production environments. Strong problem-solving, communication, and team leadership skills.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Install, configure, and maintain desktop computers, laptops, and workstations. Diagnose and repair hardware faults. Replace defective components such as RAM, HDD/SSD, motherboards, power supplies, and processors. Perform preventive maintenance on computer systems.</p><p>Install and maintain LAN/WAN networks. Configure and troubleshoot routers, switches, and Wi-Fi access points. Monitor network performance and resolve connectivity issues. Manage network cabling and patch panels.</p><p>Install and maintain Windows/Linux servers. Manage Active Directory and user accounts. Perform server backup and recovery. Monitor server health and performance.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Install and maintain LAN/WAN networks. Configure and troubleshoot routers, switches, and Wi-Fi access points. Monitor network performance and resolve connectivity issues. Manage network cabling and patch panels. 3. Server Administration Install and maintain Windows/Linux servers. Manage Active Directory and user accounts. Perform server backup and recovery. Monitor server health and performance.</p><p></p></section>

<h3 >About the Role</h3> <p >SDGs @ IsDB Group is seeking a <strong >Technical Support Officer (IT Systems and Business Analytics Support)</strong> to join their team. This contract position, based in <strong >Jeddah or Makkah</strong> within the Makkah region, is instrumental in supporting the Project Procurement and Financial Management (PPFM) Department's digital transformation initiatives. The role focuses on systems administration, automation, business intelligence, and data analytics functions.</p> <h3 >Technical Support and System Administration</h3> <p >The Technical Support Officer provides essential technical and administrative support across various platforms and operational workflows. Key responsibilities include:</p> <ul > <li >Providing user support for JIRA, SAP, Power BI, Smartsheet, SharePoint, ePP, ePFM, OMS, and related platforms.</li> <li >Managing user access and permissions in adherence to governance and security requirements.</li> <li >Coordinating with the IMDT and other stakeholders to resolve technical issues and implement system enhancements.</li> <li >Maintaining system documentation, user guides, and knowledge repositories.</li> <li >Monitoring clearance workflows and preparing delay tracking reports.</li> <li >Supporting divisional committees through coordination and reporting.</li> <li >Maintaining internal platforms, collaboration sites, and information repositories.</li> <li >Providing analytical and operational support to PPFM colleagues and other units as required.</li> </ul> <h3 >Digital Transformation and System Enhancement</h3> <p >This role actively contributes to the department's digital transformation journey, focusing on automation and system development. Responsibilities include:</p> <ul > <li >Supporting the automation of procurement, financial management, and administrative workflows.</li> <li >Assisting in the design, testing, and deployment of digital solutions.</li> <li >Identifying opportunities to leverage AI, automation, and emerging technologies to improve PPFM operations.</li> <li >Contributing to enhancements in procurement processing, contract management, and compliance tracking systems.</li> <li >Gathering, analyzing, and documenting business requirements for system enhancements.</li> <li >Liaising with IMDT and business stakeholders on procurement and PFM solutions.</li> <li >Supporting user acceptance testing, system validation, and post-implementation reviews.</li> <li >Designing and maintaining customized reporting solutions while ensuring data governance.</li> </ul> <h3 >Data Analytics and Business Intelligence</h3> <p >The officer will manage data and generate insights to support strategic and operational decisions. Key tasks involve:</p> <ul > <li >Managing procurement and financial management data within OMS and related systems.</li> <li >Developing dashboards, analytical reports, and performance monitoring tools using Power BI and other BI platforms.</li> <li >Conducting workload, resource allocation, and country portfolio analyses.</li> <li >Generating management information and insights to support strategic and operational decisions.</li> <li >Providing data inputs for institutional reports, management reviews, and performance monitoring exercises.</li> </ul> <h3 >Required Experience</h3> <p >Candidates for this position should possess <strong >5 to 10 years of relevant experience</strong> in technical support, systems administration, business analytics, or a related IT field. Proficiency with the specified platforms (JIRA, SAP, Power BI, Smartsheet, SharePoint, ePP, ePFM, OMS) is essential.</p> <h3 >Employment Details</h3> <p >This is a <strong >contract position</strong> located in <strong >Jeddah or Makkah</strong>, within the Makkah region. The salary for this role will be discussed during the interview process.</p>

Job Summary We are seeking an experienced IT Applications Specialist – SAP S/4HANA Public Cloud to join our IT team. The successful candidate will be responsible for supporting, maintaining, and optimizing SAP S/4HANA Public Cloud The ideal candidate should possess hands-on experience working within an end-user organization (customer side) rather than solely with an implementation partner, with a strong focus on business support, user engagement, issue resolution, and continuous improvement. Key Responsibilities Provide day-to-day functional and application support for SAP S/4HANA Public Cloud. Act as the primary point of contact for business users regarding application-related issues and enhancements. Analyze, troubleshoot, and resolve system incidents, service requests, and process-related issues. Coordinate with SAP AMS vendors and external service providers to ensure timely resolution of tickets and change requests. Gather, document, and validate business requirements. Participate in Fit-to-Standard workshops, system enhancements, testing, and release activities. Support SAP bi-annual cloud releases, regression testing, and user communication. Develop and maintain system documentation, procedures, and knowledge articles. Deliver user training sessions and support adoption of new business processes and functionalities. Monitor application performance and recommend process improvements. Support integrations with other enterprise applications and third-party systems. Ensure compliance with IT governance, cybersecurity, and change management processes. Required Qualifications Bachelor's degree in information technology, Computer Science, Information Systems, Business Administration, or a related field. Minimum 3–5 years of experience in SAP S/4HANA, with at least 2 years in SAP S/4HANA Public Cloud. Experience working directly for an end-user/customer organization is mandatory. Proven experience in business application support and end-user engagement. Strong understanding of SAP business processes and application lifecycle support. Experience working with AMS providers and managing support tickets and change requests. Excellent analytical, communication, and problem-solving skills. Ability to work independently and interact effectively with business stakeholders. Preferred SAP Modules Preference will be given to candidates with experience in multiple SAP modules, such as:Finance (FI) & Controlling (CO) Materials Management (MM) Procurement & Ariba Success Factors Preferred Qualifications SAP S/4HANA Public Cloud Certification. Experience in manufacturing, industrial, cement, or process industries. Knowledge of SAP Cloud ALM, SAP Business Technology Platform (BTP), Integration Suite (CPI), and SAP Analytics Cloud (SAC). Experience in user training, testing, and business process optimization. Key Competencies User Support & Customer Service Business Process Understanding Incident & Problem Management Requirements Gathering Change Management Stakeholder Management Continuous Improvement Mindset Communication & Training Skills

<h3 >About the Role</h3> <p >SDGs @ IsDB Group is seeking a <strong >Technical Support Officer (IT Systems and Business Analytics Support)</strong> to join their team. This contract position, based in <strong >Jeddah or Makkah</strong> within the Makkah region, is instrumental in supporting the Project Procurement and Financial Management (PPFM) Department's digital transformation initiatives. The role focuses on systems administration, automation, business intelligence, and data analytics functions.</p> <h3 >Technical Support and System Administration</h3> <p >The Technical Support Officer provides essential technical and administrative support across various platforms and operational workflows. Key responsibilities include:</p> <ul > <li >Providing user support for JIRA, SAP, Power BI, Smartsheet, SharePoint, ePP, ePFM, OMS, and related platforms.</li> <li >Managing user access and permissions in adherence to governance and security requirements.</li> <li >Coordinating with the IMDT and other stakeholders to resolve technical issues and implement system enhancements.</li> <li >Maintaining system documentation, user guides, and knowledge repositories.</li> <li >Monitoring clearance workflows and preparing delay tracking reports.</li> <li >Supporting divisional committees through coordination and reporting.</li> <li >Maintaining internal platforms, collaboration sites, and information repositories.</li> <li >Providing analytical and operational support to PPFM colleagues and other units as required.</li> </ul> <h3 >Digital Transformation and System Enhancement</h3> <p >This role actively contributes to the department's digital transformation journey, focusing on automation and system development. Responsibilities include:</p> <ul > <li >Supporting the automation of procurement, financial management, and administrative workflows.</li> <li >Assisting in the design, testing, and deployment of digital solutions.</li> <li >Identifying opportunities to leverage AI, automation, and emerging technologies to improve PPFM operations.</li> <li >Contributing to enhancements in procurement processing, contract management, and compliance tracking systems.</li> <li >Gathering, analyzing, and documenting business requirements for system enhancements.</li> <li >Liaising with IMDT and business stakeholders on procurement and PFM solutions.</li> <li >Supporting user acceptance testing, system validation, and post-implementation reviews.</li> <li >Designing and maintaining customized reporting solutions while ensuring data governance.</li> </ul> <h3 >Data Analytics and Business Intelligence</h3> <p >The officer will manage data and generate insights to support strategic and operational decisions. Key tasks involve:</p> <ul > <li >Managing procurement and financial management data within OMS and related systems.</li> <li >Developing dashboards, analytical reports, and performance monitoring tools using Power BI and other BI platforms.</li> <li >Conducting workload, resource allocation, and country portfolio analyses.</li> <li >Generating management information and insights to support strategic and operational decisions.</li> <li >Providing data inputs for institutional reports, management reviews, and performance monitoring exercises.</li> </ul> <h3 >Required Experience</h3> <p >Candidates for this position should possess <strong >5 to 10 years of relevant experience</strong> in technical support, systems administration, business analytics, or a related IT field. Proficiency with the specified platforms (JIRA, SAP, Power BI, Smartsheet, SharePoint, ePP, ePFM, OMS) is essential.</p> <h3 >Employment Details</h3> <p >This is a <strong >contract position</strong> located in <strong >Jeddah or Makkah</strong>, within the Makkah region. The salary for this role will be discussed during the interview process.</p>

Job Purpose:The role supports the organization's cybersecurity and business continuity objectives by maintaining robust network security controls, managing network-related security incidents, and ensuring the resilience and availability of critical network services.<br>Key Responsibilities:Implement, administer, and monitor network security controls in compliance with ISO 27001 standards. Manage firewalls, routers, switches, VPNs, 27001, NCA, wireless security, DNS, DHCP, and remote access solutions. Maintain secure network segmentation, access controls, routing policies, and traffic filtering. Monitor and respond to network security incidents, perform investigations, and coordinate remediation activities with relevant IT teams. Ensure continuous network visibility through log management, SIEM integration, and security monitoring. Conduct security reviews, configuration audits, firewall rule assessments, and vulnerability remediation. Support secure connectivity for third parties, cloud environments, VPNs, and disaster recovery infrastructure. Participate in change management by assessing security impacts of network modifications and deployments. Maintain network security documentation, incident records, and audit evidence. Collaborate with IT Governance and compliance teams to ensure adherence to security policies, standards, and regulatory requirements.<br>Qualifications:Bachelor’s degree in information technology, Network Engineering, Computer Science, or a related field.5–8 years of hands-on experience in enterprise network administration and network security operations. Strong experience with firewalls, routing, switching, VPNs, wireless networks, and secure connectivity.

Job Purpose:The IT Business Intelligence Manager leads the design, development, governance, and continuous optimization of the organization’s enterprise business intelligence and data platforms. The role owns the end-to-end data lifecycle, from source-system extraction and data integration through semantic modeling, reporting, and executive analytics, ensuring accurate, timely, secure, and scalable delivery of business insights. It also provides leadership for BI platform administration, infrastructure reliability, and cross-functional technical collaboration<br>Key Responsibilities:2.1 BI Platform Strategy & Data Architecture Own the enterprise BI architecture across Power BI, Tableau, and Microsoft Fabric, ensuring alignment with the business intelligence strategy and scalability requirements. Lead adoption of Microsoft Fabric, including Lakehouse integration and Medallion Architecture (Bronze, Silver, and Gold layers), to modernize the enterprise data platform. Lead the migration of reporting assets from Tableau to Power BI, including conversion of calculated fields and measures into DAX, and manage the platform phase-down timeline. Define data modeling standards for fact and dimension structures, ensuring consistency, performance, and business alignment across semantic models.<br>2.2 ETL, Data Engineering & Performance Optimization Design, manage, and optimize ETL/ELT pipelines using SSIS for high-volume batch processing. Manage Power BI incremental refresh strategies and query-folding techniques for large-scale fact tables. Perform SQL Server performance tuning, including query optimization, execution-plan analysis, transaction-log management, and data-compression strategies. Diagnose and resolvesemantic-model refresh failures, capacity constraints, and gateway-related connectivity issues.<br>2.3 Reporting, Analytics & Executive Communication Develop advanced DAX measures and analytical solutions for business use cases, including customer credit aging, margin analysis, and demand baselines. Translate complex SQL and DAX logic into clear, business-friendly documentation for non-technical stakeholders and process owners. Prepare board- and executive-level deliverables, including executive summaries, financial analyses, investment studies, and presentation decks. Partner with business units to translate reporting requirements into scalable, governed BI solutions.<br>2.4 Platform Administration, Security & Governance Administer Power BI workspaces and gateway clusters across Azure and on-premises environments, ensuring availability and reliable connectivity. Manage user access, permissions, licensing, and periodic access reviews across Power BI and Tableau Server. Monitor platform activity using Microsoft Purview Audit Logs and the Power BI Admin Monitoring workspace. Lead Tableau Server administration, version upgrades, and support runbook documentation. Ensure BI infrastructure and data-handling practices align with applicable Saudi National Cybersecurity Authority requirements.<br>2.5 Infrastructure & Cross-Functional Technical Support Coordinate with network and systems teams to diagnose and resolve hybrid infrastructure issues, supported by appropriate technical evidence. Support Azure virtual machines, site-to-site VPN connectivity, and on-premises SQL Server infrastructure. Prepare clear technical communications, incident summaries, and recommendations for infrastructure, network, and business teams.<br>Core Technical Skills & Tools:BI & Visualization:Power BI (Desktop, Service, DAX, Power Query / M) Tableau Desktop & Server (including version upgrades) Executive dashboards & presentation decks (Power Point)<br>Data Engineering & Databases:SQL Server (T-SQL, query tuning, execution plans) SSIS (ETL/ELT design, connection managers, batch jobs) Large-scale fact tables (100M–900M+ rows), incremental refresh, query folding<br>Platform, Cloud & Governance:Microsoft Fabric, One Lake, Medallion Architecture Power BI Gateways (Azure & on-premises clusters) Microsoft Purview Audit Logs, Power Shell / Admin APIs, Azure hybrid connectivity (VPN, VMs)<br>Qualifications:Bachelor's degree in Computer Science, Information Systems, Management Information Systems, or related field. Extensive hands-on experience in enterprise business intelligence, data warehousing, and analytics platforms. Proven experience managing large-scale BI environments across hybrid cloud and on-premises infrastructure. Experience with Microsoft Fabric and modern Lakehouse architecture is an advantage. Strong understanding of data governance, security, and regulatory compliance frameworks applicable in Saudi Arabia.

Job Purpose:The IT Business Intelligence Manager leads the design, development, governance, and continuous optimization of the organization’s enterprise business intelligence and data platforms. The role owns the end-to-end data lifecycle, from source-system extraction and data integration through semantic modeling, reporting, and executive analytics, ensuring accurate, timely, secure, and scalable delivery of business insights. It also provides leadership for BI platform administration, infrastructure reliability, and cross-functional technical collaboration<br>Key Responsibilities:2.1 BI Platform Strategy & Data Architecture Own the enterprise BI architecture across Power BI, Tableau, and Microsoft Fabric, ensuring alignment with the business intelligence strategy and scalability requirements. Lead adoption of Microsoft Fabric, including Lakehouse integration and Medallion Architecture (Bronze, Silver, and Gold layers), to modernize the enterprise data platform. Lead the migration of reporting assets from Tableau to Power BI, including conversion of calculated fields and measures into DAX, and manage the platform phase-down timeline. Define data modeling standards for fact and dimension structures, ensuring consistency, performance, and business alignment across semantic models.<br>2.2 ETL, Data Engineering & Performance Optimization Design, manage, and optimize ETL/ELT pipelines using SSIS for high-volume batch processing. Manage Power BI incremental refresh strategies and query-folding techniques for large-scale fact tables. Perform SQL Server performance tuning, including query optimization, execution-plan analysis, transaction-log management, and data-compression strategies. Diagnose and resolvesemantic-model refresh failures, capacity constraints, and gateway-related connectivity issues.<br>2.3 Reporting, Analytics & Executive Communication Develop advanced DAX measures and analytical solutions for business use cases, including customer credit aging, margin analysis, and demand baselines. Translate complex SQL and DAX logic into clear, business-friendly documentation for non-technical stakeholders and process owners. Prepare board- and executive-level deliverables, including executive summaries, financial analyses, investment studies, and presentation decks. Partner with business units to translate reporting requirements into scalable, governed BI solutions.<br>2.4 Platform Administration, Security & Governance Administer Power BI workspaces and gateway clusters across Azure and on-premises environments, ensuring availability and reliable connectivity. Manage user access, permissions, licensing, and periodic access reviews across Power BI and Tableau Server. Monitor platform activity using Microsoft Purview Audit Logs and the Power BI Admin Monitoring workspace. Lead Tableau Server administration, version upgrades, and support runbook documentation. Ensure BI infrastructure and data-handling practices align with applicable Saudi National Cybersecurity Authority requirements.<br>2.5 Infrastructure & Cross-Functional Technical Support Coordinate with network and systems teams to diagnose and resolve hybrid infrastructure issues, supported by appropriate technical evidence. Support Azure virtual machines, site-to-site VPN connectivity, and on-premises SQL Server infrastructure. Prepare clear technical communications, incident summaries, and recommendations for infrastructure, network, and business teams.<br>Core Technical Skills & Tools:BI & Visualization:Power BI (Desktop, Service, DAX, Power Query / M) Tableau Desktop & Server (including version upgrades) Executive dashboards & presentation decks (Power Point)<br>Data Engineering & Databases:SQL Server (T-SQL, query tuning, execution plans) SSIS (ETL/ELT design, connection managers, batch jobs) Large-scale fact tables (100M–900M+ rows), incremental refresh, query folding<br>Platform, Cloud & Governance:Microsoft Fabric, One Lake, Medallion Architecture Power BI Gateways (Azure & on-premises clusters) Microsoft Purview Audit Logs, Power Shell / Admin APIs, Azure hybrid connectivity (VPN, VMs)<br>Qualifications:Bachelor's degree in Computer Science, Information Systems, Management Information Systems, or related field. Extensive hands-on experience in enterprise business intelligence, data warehousing, and analytics platforms. Proven experience managing large-scale BI environments across hybrid cloud and on-premises infrastructure. Experience with Microsoft Fabric and modern Lakehouse architecture is an advantage. Strong understanding of data governance, security, and regulatory compliance frameworks applicable in Saudi Arabia.

Position Title: IT Technical Support Officer Job Location: Riyadh, KSA.<br>Company Overview<br>Riyadh Cables Group is the leading manufacturer of electrical wires and cables in the MENA region, offering innovative power transmission and communication solutions that fuel sustainable development. Our commitment to environmentally responsible practices and cutting-edge technology drives progress across infrastructure, energy, and industrial sectors. We are an equal opportunity employer and value diversity in our workforce with a dynamic environment that encourages growth, innovation, and sustainability.<br>Roles & Responsibilities<br>Technical Support:Provide first-line support to end-users for hardware, software, and network-related issues. Respond to and resolve IT support tickets in a timely manner. Assist users with system errors, connectivity issues, and application malfunctions. Conduct remote or on-site troubleshooting to diagnose and resolve technical problems. System Maintenance:Perform routine system checks, updates, and backups to ensure optimal performance. Monitor system performance and resolve potential issues proactively. Install, configure, and update operating systems, applications, and security software. Maintain and troubleshoot printers, scanners, and other peripheral devices. User Management:Create, manage, and deactivate user accounts in accordance with company policies. Assist with password resets and access control issues. Train users in proper use of hardware, software, and IT resources. Network Support:Assist with maintaining network hardware and configurations, including routers, switches, and wireless access points. Troubleshoot basic network connectivity problems. Work with the network administrator to implement network changes and upgrades. Documentation and Reporting:Document technical issues, solutions, and resolutions for future reference. Maintain an updated inventory of IT equipment and software licenses. Provide regular reports on health and support activities. Collaboration and Projects:Assist with IT projects, including system migrations, hardware rollouts, and software implementations. Collaborate with team members to improve IT processes and user experience.<br>Qualifications & Requirements<br>Associate degree in information technology, computer science or a related field.2 – 5 Proven experience in an IT support role. Relevant certifications (e.g., Comp TIA A+, Network+, Microsoft 365, ITIL) are a plus. Familiarity with desktop operating systems (Windows, mac OS, Linux). Basic understanding of networking principles and protocols.<br>Skills & Technical Knowledge <br>Strong problem-solving and troubleshooting skills. Excellent communication and interpersonal skills. Ability to prioritize and manage multiple tasks effectively. Familiarity with remote support tools and ticketing systems. Proficiency in Microsoft Office 365, Active Directory and basic networking. Knowledge of antivirus tools, backup solutions and security protocols. Experience with hardware repairs and replacements.

Purpose of Job<br><br>Jobholders at this level are experienced professionals capable of conducting work with general directions. They are primarily concerned with developing solutions to challenges which require some analysis to understand and resolve, and addressing issues escalated from junior levels.<br><br>They undertake complex operational activities including overseeing the development of applications and the execution of system and integration tests, solving systems and applications escalated issues and preparing plans for permanent changes to eliminate/reduce chronic issues<br><br>Job Resposiblites<br><br>Coordinate with Enterprise Architecture to research and remain abreast of the latest enterprise architecture and application development trends, establish policy and strategy for the selection of systems architecture components, and promote the discipline to ensure consistency Collaborate proactively with Enterprise Architecture to review IT projects, maintain a stable and viable architecture, and accordingly design consistent applications across projects within a large business change program Collect and understand the business requirements, use the appropriate tools including logical models of components and interfaces, produce detailed component specifications, and translate these into detailed architectures and designs of complex systems for implementation Balance between functional, service quality and systems management requirements, ensure that appropriate solution standards are adhered to, and accordingly provide recommendations on technical aspects of system development and integration (including requests for changes, deviations from specifications, etc.) Gather project needs in coordination with project team, review users’ requirements, and determine specific system requirements including time and resources needed to complete project Receive system changes, analyze and assess the relevant system changes (impact on resources, infrastructure, costs, etc.), and facilitate the development of detailed technical specifications and designs for systems Assist in the development of business application specifications, address all design aspects appropriately and provide the detailed specifications for programming and coding Participate in the preparation of the needed inputs for testing, schedule and execute system and integration tests, and ensure effectiveness in meeting user needs Receive systems and applications escalated issues, identify root causes of outages, troubleshoot and resolve simple issues escalated during implementation, and prepare plans for permanent changes to eliminate/reduce chronic issues Perform day-to-day monitoring of application processes, collect and analyze performance records and logs, and apply upgrades and system patches to ensure smooth operations Capture applications and systems tacit knowledge, transferring tacit knowledge to vendors and knowledge management systems for proper documentation, and ensure that all teams are updated<br><br>Education<br><br>Bachelor’s or Master's degree in Computer Science, Information Technology, or equivalent is required<br><br>Experience<br><br>A minimum of 4 years of relevant experience <br><br>Competencies<br><br>Collaboration and Communication - Developing<br><br>Professionalism - Proficient<br><br>Project Management - Proficient<br><br>Software Development - Advanced<br><br>IT Compliance - Proficient<br><br>IT Change Management - Proficient<br><br>Results Oriented - Proficient<br><br>Customer Focus - Proficient<br><br>Solutions Development Planning and Integration - Proficient<br><br>Enablement of Change and Innovation - Developing

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. <br><br><br><br>Job Description<br><br>We are looking for an IT Support Specialist / IT Support Engineer to provide day-to-day technical support and ensure the smooth, secure, and reliable operation of the company's IT environment. The role will support employees both onsite and remotely, troubleshoot technical issues, maintain IT systems and equipment, and assist with user onboarding and access management. This is an onsite role and is suitable for someone who enjoys troubleshooting, working directly with users, and solving IT problems.<br><br>Provide timely IT support through tickets, phone, email, and in-person assistance. Troubleshoot and resolve hardware, software, operating system, application, printer, network, and VPN issues. Install, configure, update, and maintain computers, mobile devices, peripherals, and other IT equipment. Set up IT equipment, user accounts, software, and access for new employees and existing users. Manage and support Microsoft 365, Windows, Active Directory (AD/AAD), and user access. Monitor and support basic network, server, wireless, firewall, and VPN infrastructure. Maintain IT security by managing patches, access controls, malware protection, and security policies. Maintain accurate support tickets, technical documentation, knowledge-base articles, and IT records. Guide and train employees on the proper use of IT systems, software, hardware, and internal IT procedures. Escalate complex technical issues to senior IT teams or external vendors and follow through until resolution. Support the evaluation and implementation of new IT technologies and equipment based on business needs, performance, and cost. Identify opportunities to use AI tools and digitalization to improve IT support and business processes. <br><br>Qualifications<br><br>Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Relevant certifications are an advantage, such as: Comp TIA A+, Comp TIA Network+, CCNA, Microsoft 365 Fundamentals, ITIL, Relevant Microsoft/Azure or cybersecurity certifications. 2-3+ years of hands-on experience in IT Support, Helpdesk, Desktop Support, System Support, or a similar role. Strong knowledge of Windows operating systems and Microsoft 365. Practical experience with Active Directory / Azure Active Directory (AD/AAD) and user access management. Good understanding of networking fundamentals, including TCP/IP, VPN, Wi-Fi/wireless networks, firewalls, Layer 2 switches, and SD-WAN. Working knowledge of Windows Server and basic server support. Experience using remote support tools and IT ticketing systems. Good troubleshooting and problem-solving skills. Ability to explain technical issues clearly to non-technical users. Strong customer service, communication, organization, and time-management skills. Ability to manage multiple support requests and prioritize issues based on urgency. <br><br>Additional Information<br><br>Good to Have<br><br>Knowledge of Microsoft Azure / cloud technologies. Basic experience with SQL/database administration. Knowledge of cybersecurity and ISMS standards. Experience using AI tools and supporting digitalization initiatives. Experience creating IT documentation and knowledge-base resources.

We are seeking a skilled and motivated IT Support & Network Administrator to support and maintain the organization's IT infrastructure, network devices, servers, and end-user systems. The successful candidate will be responsible for providing technical support, troubleshooting hardware and software issues, maintaining network connectivity, and assisting with the administration of Windows-based systems. The role requires strong analytical and problem-solving abilities, good communication skills, and the ability to work effectively both independently and as part of a team. Key Responsibilities<br><br>Provide day-to-day technical support to users for hardware, software, network, and connectivity-related issues. Assist with the administration and maintenance of IT infrastructure and network systems. Configure, monitor, troubleshoot, and maintain network devices, including:Switches Routers Firewalls Wireless Access Points (WAPs) Assist with network connectivity, IP addressing, LAN/WAN, Wi-Fi, and basic network troubleshooting. Support the administration and maintenance of Windows Server and Windows Desktop operating systems. Install, configure, update, and troubleshoot computer hardware, software, and peripherals. Manage user accounts, system access, and basic security Education Required<br><br>Diploma in Information Technology or a related field from a recognized university or institution. Relevant fields include:Information Technology Computer Science Computer Engineering Computer Networks / Networking Networking & Cybersecurity Information Systems Or another closely related discipline. Experience Required<br><br>2 - 5 years of relevant experience in IT support, network administration, system administration, or IT infrastructure support. Practical experience with switches, routers, firewalls, and wireless access points. Experience supporting Windows desktop and Windows Server environments. Experience in troubleshooting hardware, software, network, and connectivity issues. Experience providing technical support to end users and resolving IT-related incidents. Fresh graduates with relevant technical knowledge may be considered for a Junior IT Support & Network Technician role.

<h3 >Role Overview</h3> <p >Jeddah Central Development Company is seeking an IT Services &amp; Operations Director to join their team in Jeddah. This full-time role involves overseeing and strategically aligning IT services, operations, data, service, and network management initiatives. The Director will be instrumental in driving operational excellence, enhancing data integrity, and supporting the organization’s technological growth and innovation plans.</p> <h3 >Strategic IT Leadership</h3> <ul > <li >Develop and direct the implementation of the department strategy, ensuring alignment with divisional strategy, JCDC’s vision, mission, and corporate objectives.</li> <li >Provide subject matter expertise for the assigned domain, offering counsel to JCDC leadership on related areas to facilitate strategic achievement.</li> <li >Manage the effective achievement of assigned objectives by leading the section, setting individual goals, managing performance, and developing staff.</li> <li >Lead talent development initiatives for the assigned section, collaborating with technical experts to ensure talent availability meets business requirements.</li> <li >Lead the management of change through continuous improvement of department systems, processes, and practices, considering global standards and business environment changes.</li> </ul> <h3 >Core IT Operations and Service Management</h3> <ul > <li >Drive the review and evaluation of existing IT Services &amp; Operations designs within JCDC, introducing relevant improvement initiatives.</li> <li >Lead the design and implementation of business continuity and disaster recovery plans for the Technology sector.</li> <li >Oversee the design and implementation of servers, virtualization, operating systems, database systems, storage, backup, and archiving systems.</li> <li >Manage the provision of third-level technical and IT support to employees, ensuring operational efficiency across the IT and Digital department.</li> <li >Lead the implementation of technological solutions to provide IT Services as a Service (IaaS).</li> <li >Design and oversee the maintenance of testing platforms that reflect the current live environment of critical systems.</li> <li >Lead the evaluation, design, and execution of testing tools and methodologies, including capacity management, database tuning, optimization, and periodic health checks.</li> <li >Monitor and manage data center infrastructure, ensuring high availability, performance, and reliability.</li> <li >Implement and maintain robust security measures within the data center, optimize energy usage, and conduct capacity planning.</li> <li >Lead departmental operations and partner with executive leadership to provide technical and business guidance.</li> <li >Review and monitor the quality of project deliverables, oversee service tracking, and ensure processes are adhered to.</li> <li >Develop measurements and reporting mechanisms to track progress and identify service process corrections.</li> <li >Oversee the Network Management department, ensuring network services are monitored, maintained, and operational in line with JCDC standards.</li> <li >Lead a team responsible for network design, connectivity, security analysis, implementation, and standards coordination.</li> <li >Verify effective execution of changes to infrastructure and platforms within agreed timeframes.</li> <li >Drive the writing of a network recovery plan.</li> </ul> <h3 >Financial Oversight and Governance</h3> <ul > <li >Oversee the consolidation and recommendation of the department budget, monitoring financial performance against the budget.</li> <li >Develop and lead the implementation of the department’s policies, systems, processes, procedures, and controls to ensure compliance and cost-effective service delivery.</li> </ul> <h3 >Required Qualifications</h3> <ul > <li >Bachelor’s degree in Information Technology, Computer Science, or a related field from a reputable university.</li> <li >Master’s degree preferred.</li> </ul> <h3 >Experience Requirements</h3> <ul > <li >A minimum of 12 years of experience in a similar field.</li> <li >At least 3 years of experience in a managerial role.</li> </ul>

<p>The Senior Manager Motorsport Technology Business Partner serves as the strategic IT lead for Qiddiya's Motorsport portfolio, acting as the primary liaison between business leadership and technology teams. The role is responsible for driving technology demand management, portfolio governance, roadmap development, and operational readiness across Motorsport assets, ensuring technology investments align with business objectives, asset strategies, and operational requirements.</p><p><strong>Key Responsibilities</strong></p><p><strong>Business Strategy &amp; Relationship Management</strong></p><ul><li>Act as the primary IT relationship owner for Motorsport business leadership.</li><li>Translate business strategy into technology roadmaps.</li><li>Build trusted relationships with asset executives, operators, consultants, and delivery partners.</li><li>Ensure technology decisions support business outcomes and operational objectives.</li><li>Facilitate strategic planning sessions and executive alignment.</li></ul><p><strong>Demand Management &amp; Portfolio Governance</strong></p><ul><li>Own the Motorsport demand intake process.</li><li>Evaluate, prioritize, and govern business requests.</li><li>Lead capability mapping and solution assessment activities.</li></ul><p><strong>Technology Strategy &amp; Roadmap</strong></p><ul><li>Develop multi-year Motorsport technology roadmaps.</li><li>Ensure alignment with enterprise architecture and cybersecurity requirements.</li><li>Identify opportunities for platform reuse, standardization, and innovation.</li><li>Drive emerging technology adoption in: Smart venues Race operations Fan engagement Digital ticketing Sports analytics IoT and operational technology systems</li></ul><p>Motorsport assets are identified as high-capex, high-integration environments requiring strategic roadmap ownership.</p><p><strong>Asset IT Readiness &amp; Operational Readiness</strong></p><ul><li>Lead IT readiness assessments for new Motorsport assets.</li><li>Define technology mobilization plans.</li><li>Coordinate technology requirements with operators and business users.</li><li>Ensure technology readiness before asset opening and major events.</li><li>Track dependencies across supporting facilities and core assets.</li></ul><p><strong>Motorsport-Specific Scope and Keywords</strong></p><p>The role should oversee technology demand and readiness for Motorsport-related assets such as:</p><ul><li>Motorsport Park</li><li>Speed Park</li><li>Race Tracks</li><li>Visitor &amp; Fan Experience Systems</li><li>Ticketing Platforms</li><li>Broadcast &amp; Media Infrastructure</li><li>Venue Operations Systems</li><li>Security Command Centers</li><li>Smart Venue &amp; IoT Platforms</li><li>Parking and Mobility Systems</li><li>Operational Technology (OT) integrations</li></ul><p>The Motorsport domain is specifically characterized as a high-integration environment with significant stakeholder engagement and roadmap ownership requirements</p><p>For Qiddiya's Motorsport portfolio, this role is best positioned as the single strategic owner for Motorsport technology demand, roadmap, readiness, and executive engagement , while delivery execution remains with PMO, Architecture, Cybersecurity, Data, Infrastructure, and project delivery teams.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Education:</strong> Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Business Technology Management, or a related field; Master's degree (MBA or equivalent) preferred.</p><p><strong>Experience:</strong> 10+ years of progressive experience in Information Technology, Digital Transformation, Technology Strategy, or Business Relationship Management, including at least 5 years in a leadership role managing technology portfolios, strategic roadmaps, and executive stakeholder engagement within complex, large-scale environments.</p>