Job description

We are looking for an IT Service Level Manager to drive service performance, vendor governance, and cost transparency across our IT landscape. 

This role combines key responsibilities across Service Level Management (SLM), vendor management, and IT financial governance, supporting a modern Managed Services operating model in a complex, multi-vendor environment. 

You will play a central role in ensuring end-to-end service performance, financial control, and alignment between IT services and business priorities as part of a broader IT transformation in a regulated banking environment. 

Working closely with IT, Finance, and external service providers, you will drive operational excellence, accountability, and data-driven decision-making across the IT organization. 

Key Responsibilities:

Service & Vendor Management: 

• Manage service performance across multiple IT vendors  

• Monitor SLAs, KPIs, and service quality  

• Coordinate cross-vendor dependencies and escalations  

• Support service reviews and governance forums  

IT Financial Governance: 

• Manage IT budgeting, forecasting, and cost tracking  

• Ensure transparency of IT costs and alignment with business value  

• Monitor financial performance of IT services and vendors  

• Provide reporting, dashboards, and variance analysis  

Governance & Integration: 

• Ensure compliance with governance frameworks and contractual obligations  

• Drive cross-functional alignment between IT, Finance, and vendors  

• Support continuous improvement of service delivery and cost efficiency  
• Contribute to the development of a scalable IT operating model 

Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma