JavaScript Jobs in Saudi

<h3 >About Bank of Jordan</h3> <p >Bank of Jordan is seeking a <strong >Head of IT</strong> for its operations in KSA. This full-time role involves overseeing IT systems and infrastructure across the Bank’s Saudi branches, ensuring alignment with strategic objectives and regulatory requirements.</p> <h3 >Role Purpose</h3> <p >The Head of IT is responsible for the operational oversight of IT systems within the Bank’s Saudi branches. This includes implementing IT plans and supporting the development and enhancement of the technology infrastructure. The position ensures the availability, performance, continuity, and efficiency of banking systems, payment platforms, applications, databases, networks, and related infrastructure, while adhering to the Bank’s IT strategy, policies, and regulatory standards.</p> <h3 >Key Responsibilities</h3> <ul > <li >Participate in developing IT policies and procedures for Saudi branches, coordinating with Head Office IT.</li> <li >Implement approved IT strategy, annual objectives, and operational plans within agreed budgets, in coordination with Head Office IT and the CEO – Saudi Branches.</li> <li >Lead and supervise the IT team, setting annual objectives, monitoring performance, evaluating employees, and supporting professional development.</li> <li >Participate in the evaluation and selection of IT systems, hardware, services, and technology solutions, including technical and financial assessment of vendor proposals.</li> <li >Oversee data backup activities and ensure business continuity, managing the primary data center and disaster recovery site, and maintaining effective connectivity and data synchronization.</li> <li >Assess current and future business and user requirements, coordinating the development and enhancement of IT systems and infrastructure.</li> <li >Regularly monitor the availability, reliability, continuity, and performance of information systems, communication platforms, operating systems, networks, and related technology infrastructure.</li> <li >Review and analyze system incidents, preparing reports covering banking systems, payment applications, databases, backup solutions, and communication systems, ensuring root causes are identified and corrective actions implemented.</li> <li >Stay informed of technological developments and ensure appropriate information security, confidentiality, and protection measures are applied across systems, devices, and networks.</li> <li >Manage relationships with technology vendors and service providers, ensuring compliance with contractual obligations, service requirements, and agreed timelines.</li> <li >Ensure daily IT operations adhere to approved policies, procedures, controls, and delegated authorities.</li> <li >Review operational and control reports, as well as internal and external audit findings, ensuring appropriate corrective actions are taken.</li> </ul> <h3 >Candidate Requirements</h3> <ul > <li >A minimum of <strong >10 years of experience</strong> in Information Technology, preferably within the banking sector.</li> <li >Demonstrated ability to lead IT operations and manage technical teams.</li> <li >Strong understanding of IT strategy implementation, policy development, and regulatory compliance.</li> <li >Experience with data center management, disaster recovery, and business continuity planning.</li> </ul> <h3 >Work Type</h3> <p >This is a <strong >full-time</strong> position based in KSA.</p> <h3 >Application Process</h3> <p >Interested candidates are invited to apply for this role. Salary details will be disclosed during the interview process.</p>

<h3 >About ASMO and the Opportunity</h3> <p >ASMO, a groundbreaking joint venture between DHL and Saudi Aramco, is focused on redefining the procurement and supply chain landscape within Saudi Arabia. This full-time role for an <strong >IT Strategy Analyst</strong> is integral to developing and implementing strategic IT initiatives that support ASMO's growth and operational excellence.</p> <h3 >The Role of an IT Strategy Analyst</h3> <p >Reporting to the IT Strategy &amp; Innovation Lead, the IT Strategy Analyst contributes to the strategic direction of information technology within ASMO. This position focuses on aligning IT strategies with the broader objectives of the IT Strategy &amp; Governance department, ensuring that technology investments and initiatives deliver measurable value across the department and ASMO as a whole.</p> <h3 >Key Responsibilities</h3> <ul > <li >Apply knowledge of rules, procedures, principles, and practices within the IT Strategy discipline.</li> <li >Selectively extract, verify, and compile objective and measurable data.</li> <li >Determine courses of action based on established principles and modify existing processes and methods where applicable.</li> <li >Collaborate with the IT Strategy &amp; Innovation Manager to contribute to the development and execution of ASMO’s IT strategy.</li> <li >Support the alignment of IT initiatives with the overall strategy, goals, and objectives of the IT Strategy &amp; Governance department.</li> <li >Maintain a technology roadmap that outlines ASMO’s future technology direction under the guidance of the IT Strategy &amp; Innovation Lead.</li> <li >Identify emerging technologies, trends, and industry best practices.</li> <li >Conduct research, perform cost-benefit analyses, and assess the feasibility and impact of new technologies on ASMO’s business operations and competitiveness.</li> </ul> <h3 >Qualifications and Experience</h3> <p >Candidates for this role should possess <strong >5 to 10 years of relevant experience</strong> in IT strategy, analysis, or a related field. A strong understanding of IT strategy principles and the ability to conduct thorough research and analytical tasks are essential for success in this position.</p> <h3 >Collaboration and Reporting Structure</h3> <p >The IT Strategy Analyst will work closely with the IT Strategy &amp; Innovation Lead and Manager, fostering a collaborative environment to drive strategic IT initiatives. This role requires strong interpersonal skills for effective teamwork and communication within the department and across ASMO.</p> <h3 >Join ASMO</h3> <p >ASMO offers an environment focused on setting new benchmarks in logistics and supply chain. We invite qualified professionals to contribute to our strategic IT vision and growth in Saudi Arabia.</p>

<p>Who Are We HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank.</p><p>Objective We are seeking IT Audit Manager to join our team and lead audits across Information Technology, Cybersecurity, Business Continuity Management (BCM), and other technology-enabled business processes. The Senior IT Auditor will be responsible for planning and executing risk-based audits, evaluating the design and operating effectiveness of IT general controls (ITGCs), cybersecurity controls, technology governance, cloud environments, business continuity and disaster recovery capabilities, and regulatory compliance. The role also involves identifying technology risks and control deficiencies, assessing their impact on the organization, and providing practical recommendations to strengthen governance, enhance cyber resilience, improve operational effectiveness, and support compliance with applicable regulatory requirements and industry standards.</p><p>Responsibilities Plan and execute risk-based IT audit engagements, including IT General Controls (ITGC), cybersecurity, cloud computing, digital platforms, data governance, business continuity management (BCM), disaster recovery (DR), third-party risk, and technology-enabled business processes. Perform audit planning activities, including risk assessments, audit scoping, control identification, and development of audit programs and testing procedures. Evaluate the design and operating effectiveness of IT controls, identify technology risks and control deficiencies, and provide practical recommendations to strengthen governance, security, resilience, and operational effectiveness. Assess compliance with applicable regulatory requirements, internal policies, and recognized industry frameworks and standards, including SAMA Cybersecurity Framework (CSF), SAMA BCM Framework, PCI DSS, ISO/IEC 27001, COBIT, NIST Cybersecurity Framework, SWIFT CSCF (where applicable), and other relevant technology risk and security standards. Conduct interviews and walkthroughs with business and technology stakeholders to obtain an understanding of IT processes, systems, applications, infrastructure, and associated controls. Prepare clear, concise, and evidence-based audit reports, working papers, and executive presentations that effectively communicate audit observations, risk implications, and actionable recommendations. Present audit findings and recommendations to senior management and facilitate discussions to obtain agreement on corrective action plans. Monitor and validate the implementation of agreed management actions through periodic follow-up reviews and provide independent assurance over the effectiveness of remediation activities, including validation of regulatory observations where required. Build and maintain effective working relationships with business units, technology teams, risk management, compliance, and external stakeholders while preserving audit independence and objectivity. Stay abreast of emerging technology risks, cybersecurity threats, evolving regulatory requirements, and changes to applicable auditing, governance, and security standards. Provide advisory and consulting services on technology initiatives, digital transformation projects, system implementations, and other ad hoc reviews, while maintaining the independence of the Internal Audit function. Contribute to the continuous enhancement of the Internal Audit methodology, including the adoption of data analytics, continuous auditing techniques, and technology-enabled audit tools.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Plan and execute risk-based IT audit engagements, including IT General Controls (ITGC), cybersecurity, cloud computing, digital platforms, data governance, business continuity management (BCM), disaster recovery (DR), third-party risk, and technology-enabled business processes.</li><li>Perform audit planning activities, including risk assessments, audit scoping, control identification, and development of audit programs and testing procedures.</li><li>Evaluate the design and operating effectiveness of IT controls, identify technology risks and control deficiencies, and provide practical recommendations to strengthen governance, security, resilience, and operational effectiveness.</li><li>Assess compliance with applicable regulatory requirements, internal policies, and recognized industry frameworks and standards, including SAMA Cybersecurity Framework (CSF), SAMA BCM Framework, PCI DSS, ISO/IEC 27001, COBIT, NIST Cybersecurity Framework, SWIFT CSCF (where applicable), and other relevant technology risk and security standards.</li><li>Conduct interviews and walkthroughs with business and technology stakeholders to obtain an understanding of IT processes, systems, applications, infrastructure, and associated controls.</li><li>Prepare clear, concise, and evidence-based audit reports, working papers, and executive presentations that effectively communicate audit observations, risk implications, and actionable recommendations.</li><li>Present audit findings and recommendations to senior management and facilitate discussions to obtain agreement on corrective action plans.</li><li>Monitor and validate the implementation of agreed management actions through periodic follow-up reviews and provide independent assurance over the effectiveness of remediation activities, including validation of regulatory observations where required.</li><li>Build and maintain effective working relationships with business units, technology teams, risk management, compliance, and external stakeholders while preserving audit independence and objectivity.</li><li>Stay abreast of emerging technology risks, cybersecurity threats, evolving regulatory requirements, and changes to applicable auditing, governance, and security standards.</li><li>Provide advisory and consulting services on technology initiatives, digital transformation projects, system implementations, and other ad hoc reviews, while maintaining the independence of the Internal Audit function.</li><li>Contribute to the continuous enhancement of the Internal Audit methodology, including the adoption of data analytics, continuous auditing techniques, and technology-enabled audit tools.</li></ul>

<div dir="rtl"><h3 >نبذة عن الوظيفة</h3> <p >تبحث <strong >شركة مجموعة سدر للتجارة والمقاولات شركة مساهمة مقفلة</strong> عن <strong >فني دعم تقنية معلومات</strong> للانضمام إلى فريقها في <strong >الجبيل، المنطقة الشرقية</strong>. هذا الدور بدوام كامل ويتطلب خبرة تتراوح بين 2 إلى 5 سنوات في مجال دعم تقنية المعلومات.</p> <h3 >الهدف من الدور</h3> <p >يهدف هذا الدور إلى تقديم الدعم الفني والمساعدة لموظفي الشركة وعملائها لحل المشكلات المتعلقة بتقنية المعلومات. يشمل ذلك تحديد الأدوات والمستلزمات اللازمة، وتوفير المعلومات الفنية حول الأجهزة والأنظمة والبرامج، بالإضافة إلى حفظ البيانات وإعداد التقارير المتعلقة بعمليات الدعم الفني.</p> <h3 >المهام والمسؤوليات الرئيسية</h3> <ul > <li >تقديم الدعم والمساعدة الفنية للموظفين والعملاء، والرد على استفساراتهم بهدف حل المشاكل التقنية التي تواجههم.</li> <li >تحديد الأدوات والمستلزمات المطلوبة لأعمال دعم الموظفين والعملاء، والتأكد من توفرها وفقاً للسياسات والإجراءات المعتمدة.</li> <li >توفير المعلومات الفنية المتعلقة بأجهزة ونظم وبرامج تقنية المعلومات، والرجوع إلى أخصائيي تقنية المعلومات عند الحاجة لمشكلات معقدة.</li> <li >حفظ وتبويب البيانات والمعلومات الخاصة بكافة أعمال وعمليات الدعم الفني المقدمة، بالاستناد إلى الممارسات المعتمدة.</li> <li >إعداد وتقديم تقارير العمل الدورية وتوثيقها وحفظها بشكل منظم.</li> </ul> <h3 >المؤهلات والخبرات المطلوبة</h3> <ul > <li >خبرة عملية تتراوح بين <strong >2 إلى 5 سنوات</strong> في مجال دعم تقنية المعلومات.</li> <li >معرفة قوية بأنظمة التشغيل، والشبكات، والبرامج المكتبية، وأجهزة الحاسوب.</li> <li >القدرة على تشخيص وحل المشكلات التقنية بفعالية.</li> </ul> <h3 >بيئة العمل</h3> <p >يعمل شاغل الوظيفة بدوام كامل في مقر الشركة بمدينة <strong >الجبيل</strong> ضمن <strong >المنطقة الشرقية</strong>. يتضمن الدور التفاعل المباشر مع الموظفين والعملاء لتقديم الدعم الفني.</p> <h3 >تقديم الطلبات</h3> <p >للمهتمين بالانضمام إلى فريق عمل <strong >شركة مجموعة سدر للتجارة والمقاولات شركة مساهمة مقفلة</strong>، يرجى تقديم طلباتكم عبر القنوات المخصصة.</p></div>

<h3 >About Ninja</h3> <p >Ninja is seeking an <strong >IT Support Engineer</strong> to join its IT team. This full-time role is integral to supporting the company's daily operations and ensuring technical efficiency.</p> <h3 >The Role</h3> <p >The IT Support Engineer will be responsible for supporting incident management, coordinating with relevant IT teams, and ensuring technical issues are tracked and resolved efficiently. This position offers an opportunity to build a career in IT Support and Incident Management within a dynamic environment, focusing on troubleshooting and problem-solving.</p> <h3 >Key Responsibilities</h3> <ul > <li >Log, categorize, prioritize, and track IT incidents.</li> <li >Coordinate with IT Support, Network, Store Operations, and resolver teams.</li> <li >Monitor incident progress and follow up to ensure timely resolution.</li> <li >Communicate incident updates to affected users and stakeholders.</li> <li >Escalate incidents at risk of SLA breach to the Incident Manager.</li> <li >Maintain accurate incident records and ITSM documentation.</li> <li >Support incident reporting, trend analysis, and problem management activities.</li> </ul> <h3 >Qualifications and Requirements</h3> <ul > <li >Diploma in Information Technology (IT) or a related field.</li> <li >0-1 years of experience in IT Support or a related field is preferred.</li> <li >Basic technical background with a passion for troubleshooting and solving technical issues.</li> <li >Good English communication skills.</li> <li >Good problem-solving skills.</li> </ul> <h3 >Work Commitment</h3> <p >This is a full-time position requiring availability to work in shifts. The role demands a commitment to ensuring incidents are properly tracked and resolved, contributing to a smooth IT operation.</p> <h3 >Application</h3> <p >We invite qualified candidates who meet the specified requirements to apply for this position.</p>

<div dir="rtl"><h3 >نبذة عن الدور</h3> <p >تبحث مؤسسة ابتكار الانماء للمقاولات والتجارة عن <strong >فني دعم تقنية معلومات</strong> للانضمام إلى فريقها في الخبر، المنطقة الشرقية. يمثل هذا الدور وظيفة بدوام كامل تهدف إلى تقديم الدعم والمساعدة الفنية للموظفين والعملاء الذين يواجهون تحديات في أنظمة تقنية المعلومات، لضمان سير العمليات التقنية بسلاسة وفعالية. يتولى شاغل الوظيفة مسؤولية تحديد الأدوات اللازمة لحل المشكلات، وتوفير المعلومات التقنية، بالإضافة إلى توثيق عمليات الدعم وإعداد التقارير الدورية.</p> <h3 >المهام والمسؤوليات الرئيسية</h3> <ul > <li >تقديم الدعم والمساعدة الفنية المباشرة للموظفين والعملاء لحل مشاكل تقنية المعلومات والرد على استفساراتهم.</li> <li >تحديد الأدوات والمستلزمات الضرورية لأعمال الدعم الفني، وضمان توفرها وفقاً للسياسات والإجراءات المعتمدة.</li> <li >توفير المعلومات الفنية المتعلقة بأجهزة ونظم وبرامج تقنية المعلومات، وتصعيد المشاكل المعقدة إلى أخصائيي تقنية المعلومات عند الحاجة.</li> <li >حفظ وتصنيف البيانات والمعلومات الخاصة بكافة أعمال وعمليات الدعم الفني المقدمة لضمان سهولة الرجوع إليها.</li> <li >إعداد وتقديم تقارير العمل الدورية وتوثيقها وحفظها بشكل منهجي.</li> </ul> <h3 >المؤهلات والخبرات</h3> <ul > <li >خبرة عملية تتراوح بين <strong >0 إلى 1 سنة</strong> في مجال دعم تقنية المعلومات أو مجال ذي صلة.</li> </ul> <h3 >المهارات والكفاءات</h3> <ul > <li >مهارات قوية في تشخيص وحل المشكلات التقنية المتعلقة بالأجهزة والبرامج.</li> <li >القدرة على التواصل بفعالية وتقديم الدعم الفني بوضوح للموظفين والعملاء.</li> <li >معرفة جيدة بأنظمة التشغيل، والبرامج المكتبية، ومكونات الشبكات الأساسية.</li> <li >القدرة على تنظيم البيانات وتوثيق العمليات وإعداد التقارير الفنية.</li> </ul> <h3 >بيئة العمل</h3> <p >يعمل فني دعم تقنية المعلومات ضمن بيئة عمل ديناميكية تتطلب التفاعل المستمر مع الموظفين والعملاء لتقديم الدعم الفني في مقر الشركة بالخبر، المنطقة الشرقية.</p> <h3 >التقديم للوظيفة</h3> <p >ندعو المهتمين الذين يستوفون المتطلبات المذكورة أعلاه إلى التقديم لهذه الفرصة للانضمام إلى فريق مؤسسة ابتكار الانماء للمقاولات والتجارة.</p></div>

<p><br></p><p>Job Overview:</p><p><br></p><p>To design, implement, maintain, and support the organization’s network infrastructure, ensuring high</p><p>availability, security, and performance of all network services.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>Network Operations &amp; Support</p><p><br></p><p>• Design, configure, and maintain LAN, WAN, Wi-Fi, and VPN networks.</p><p><br></p><p>• Install, configure, and manage network devices (Switches, Routers, Firewalls).</p><p><br></p><p>• Monitor network performance, availability, and capacity.</p><p><br></p><p>• Troubleshoot and resolve network connectivity and performance issues.</p><p><br></p><p>• Ensure network uptime and minimize service disruptions.</p><p><br></p><p>• Support wired and wireless network infrastructure.</p><p><br></p><p>Security &amp; Compliance</p><p><br></p><p>• Configure and manage firewalls, network security rules, and access controls.</p><p><br></p><p>• Implement network security best practices (VLANs, segmentation, NAC).</p><p><br></p><p>• Monitor network security events and respond to incidents.</p><p><br></p><p>• Support compliance with cybersecurity policies and standards.</p><p><br></p><p>• Apply firmware updates and security patches to network devices.</p><p><br></p><p>Administration &amp; Projects</p><p><br></p><p>• Manage IP addressing, DNS, DHCP, and network documentation.</p><p><br></p><p>• Coordinate with ISPs, vendors, and service providers.</p><p><br></p><p>• Support network-related IT projects and upgrades.</p><p><br></p><p>• Maintain accurate network diagrams and documentation.</p><p><br></p><p>• Provide technical guidance to IT support teams.</p><p><br></p><p>• Participate in disaster recovery and business continuity planning.</p><p><br></p><p><br></p><p><br></p><p>Requirements</p><p>Qualifications:</p><p><br></p><p>• Bachelor’s degree in Network Engineering, IT, Computer Science, or related field.</p><p><br></p><p>• 5 years of experience in network administration or engineering.</p><p><br></p><p>• Strong knowledge of TCP/IP, routing, switching, VLANs, and VPNs.</p><p><br></p><p>• Experience with enterprise networking equipment (Cisco, Aruba, Fortinet, etc.).</p><p><br></p><p>• Experience with firewall technologies is required.</p><p><br></p><p>Preferred Certifications:</p><p><br></p><p>• CCNP</p><p><br></p><p>• Network+</p><p><br></p><p>• Fortinet NSE / Aruba Certifications (preferred)</p><p><br></p><p>Required Skills:</p><p><br></p><p>• Strong troubleshooting and analytical skills.</p><p><br></p><p>• Ability to work under pressure and handle incidents.</p><p><br></p><p>• Excellent documentation skills.</p><p><br></p><p>• Good communication and teamwork skills.</p><p><br></p><p>• Good command of the English language.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>JOB PURPOSE: Own build readiness, testing orchestration, and controlled handover, coordinating with the Design team for inputs.<br> Enforce gates, close defects, and produce audit-ready validation packs for assigned programs across corporate and asset IT Security programs.<br> Core Responsibilities: Readiness governance and gates · Operate exit-gate governance across environments; verify prerequisites (access, certs, backups, rollback).<br> · Supervise Go/No-Go forums and ensure documentation of risks, exceptions, and compensating controls with Cybersecurity sign-off.<br> · Maintain change calendars aligned to asset windows and blackout periods.<br> Test planning, data, and environments · Supervise the build of end-to-end test plans covering functional, negative, resilience, and integration scenarios.<br> · Ensure observer participation (Ops, platform SMEs) for test credibility.<br> Defect, risk, and issue management · Manage defect triage; assign owners/severity; track fix SLAs and re-tests.<br> · Maintain RAID logs; escalate blockers; quantify residual risk at release.<br> Validation packs and traceability · Supervise compilation of validation packs (plans, results, evidence, traceability matrices); ensure versioned storage and approvals.<br> · Ensure achievement of first-pass acceptance by QA/Excellence and ensure quick resolution of returns.<br> Handover and run readiness · Validate runbooks, monitoring/alerting, and L1/L2 training completion; confirm operational SLOs and DR artifacts.<br> · Confirm SIEM/SOAR mappings and case workflows prior to go-live.<br> · Stakeholder coordination and communications · Facilitate cutover rehearsals; publish comms plans, RACI, and hyper care schedules.<br> · Provide weekly readiness dashboards and risk summaries to governance forums.<br> Continuous improvement · Track change success rate and checklists accordingly.<br> Security Control Evaluation, POC, and Implementation · Lead the evaluation of IT Security controls, technologies, and solutions to ensure alignment with organizational strategy, Cybersecurity requirements, business priorities, and operational needs.<br> · Oversee Proof of Concept activities, including scope definition, success criteria, stakeholder alignment, execution oversight, and outcome reporting.<br> · Assess solution suitability based on security effectiveness, integration capability, scalability, compliance alignment, operational impact, supportability, and long-term value.<br> · Recommend fit-for-purpose IT Security controls and technology solutions based on outcomes, risk reduction value, operational readiness, and enterprise direction.<br> Qualifications: Bachelor’s degree in Computer Science, Cybersecurity or equivalent from a recognized and accredited university is required.<br> Master’s degree in Computer Science, Cybersecurity or equivalent from a recognized and accredited university is preferred.<br> Years of Experience: 6-8 years in a relevant industry, preferably with majority in IT security delivery across corporate and asset environments.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Own and operate the end-to-end Change Management process in alignment with ITIL best practices and organizational policy. Chair and facilitate the Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings, ensuring effective risk assessment and authorization of changes. Review, evaluate, and approve or reject Request for Change (RFC) submissions based on risk, impact, and resource availability. Maintain the Change Schedule (Forward Schedule of Change u2014 FSC) and coordinate change windows with operational teams. Assess the risk and business impact of proposed changes, ensuring appropriate mitigation strategies and rollback plans are in place. Identify conflicts, dependencies, and potential clashes between concurrent changes across infrastructure, applications, and services. Ensure changes align with organizational risk appetite and regulatory obligations. Communicate approved changes and their impact to all relevant stakeholders in a timely and clear manner. Act as the primary liaison between technical teams and business units during planned changes, upgrades, and service windows. Produce clear, concise Change Management reports and post-implementation reviews (PIRs) for leadership. Define, maintain, and continuously improve Change Management policies, processes, procedures, and templates. Ensure all change activities are properly documented, auditable, and compliant with governance and regulatory requirements. Identify and remediate unauthorized changes (change without authorization u2014 CWA) and enforce process adherence. Collaborate with Incident and Problem Management to identify change-related incidents and prevent recurrence. Administer and optimize the Change Management module within the ITSM platform (e.g., ServiceNow, Jira SM, BMC Remedy). Produce KPI dashboards, trend analysis, and SLA performance reports for senior management. Drive automation and adoption of pre-approved and standard change models to increase operational agility</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent experience). Minimum 4u20136 years of experience in IT Service Management, with at least 2 years in a dedicated Change Management role. ITIL Foundation certification (v3 or v4) mandatory; ITIL Change Management Practitioner or Managing Professional strongly preferred. Proven experience chairing CAB meetings and managing complex, high-risk change processes. Strong proficiency with ITSM tools such as ServiceNow, Jira Service Management, or BMC Remedy. Solid understanding of enterprise IT environments, including infrastructure, cloud, networking, and applications. Demonstrated ability to balance governance rigor with business agility in a fast-moving environment. Excellent communication, facilitation, and stakeholder management skills. ITIL 4 Managing Professional or Strategic Leader designation. Experience implementing Change Enablement in DevOps or CI/CD-driven environments. Familiarity with release management, deployment pipelines, and DevSecOps practices. Knowledge of regulatory frameworks such as ISO 20000, SOX, ISO 27001, or COBIT. Project Management certification (PMP, PRINCE2) is a plus.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Role Purpose</p><p>The IT Business Partner Projects Manager is the bridge between technology and the business in the</p><p>Kingdom of Saudi Arabia. The role acts as the single point of technology engagement for sales, marketing,</p><p>development and corporate teams, translating business needs into well-scoped IT solutions, and leads the</p><p>delivery of technology projects and group digital initiatives from concept through to handover. The role also</p><p>provides white-glove technology support to senior leadership.</p><p>Key Responsibilities</p><p>Business Partnering</p><p>• Act as the technology business partner for sales, marketing, development and corporate teams,</p><p>building trusted relationships with functional heads and understanding their objectives, processes and</p><p>pain points.</p><p>• Translate business needs into clear IT requirements, solution options and business cases, working with</p><p>group IT, architects and vendors to shape the right solution.</p><p>• Maintain a demand pipeline for the Kingdom: capture, qualify and prioritise technology requests in line</p><p>with group strategy, budget and capacity.</p><p>• Champion adoption of existing platforms and identify opportunities to simplify, automate or</p><p>consolidate before introducing new tools.</p><p>• Communicate IT roadmaps, project status and service changes to business stakeholders in plain,</p><p>business-focused language.</p><p>Digital Initiatives Rollout</p><p>• Support the rollout of group digital initiatives — CRM, marketing technology, data platforms, and</p><p>workplace automation, acting as local delivery lead and change agent.</p><p>• Localise group solutions for requirements, including Arabic language needs, PDPL data residency</p><p>considerations and integration with local vendors and systems.</p><p>• Plan and execute change management: stakeholder engagement, communications, training, super-user</p><p>networks and adoption tracking.</p><p>• Gather structured feedback from users and channel enhancement requests back to group product and</p><p>platform owners.</p><p><br></p><p>Project Delivery</p><p>• Lead or support IT projects end-to-end: scoping, planning, budgeting, vendor selection, delivery,</p><p>testing, cutover and handover to operations.</p><p>• Produce and maintain project artefacts — charters, plans, RAID logs, status reports and steering</p><p>committee updates — to a consistent group standard.</p><p>• Manage vendors and system integrators through delivery: statements of work, milestones, acceptance</p><p>criteria and commercial performance.</p><p>• Coordinate user acceptance testing, data migration and go-live readiness with business and IT</p><p>operations teams.</p><p>• Ensure every project is handed over cleanly to support, with documentation, training and agreed</p><p>service levels in place.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Qualifications &amp; Experience</p><p>Essential</p><p>• Bachelor's degree in Computer Science, Information Systems, Business or a related field.</p><p>• 7+ years of IT experience, including 3+ years in a business partnering, business analysis or IT project</p><p>management role.</p><p>• Demonstrable track record of delivering technology projects end-to-end.</p><p>• Strong working knowledge of CRM, marketing technology, collaboration and workplace platforms (e.g.</p><p>Microsoft 365, Dynamics 365 or Salesforce).</p><p>• Understanding of Saudi regulatory context relevant to technology delivery, including PDPL and data</p><p>residency considerations.</p><p>• Excellent stakeholder management, facilitation and communication skills up to executive level.</p><p>• Fluency in English; Arabic strongly preferred.</p><p>Desirable</p><p>• Project management certification (PMP, PRINCE2 or Agile/Scrum).</p><p>• Business analysis certification (CBAP or equivalent) or formal change management training</p><p>(PROSCI/ADKAR).</p><p>• Experience in real estate, construction or a fast-scaling multinational environment.</p><p>• Exposure to data platforms, analytics and AI-enabled tools in a business context.</p><p>Key Competencies</p><p>• Business-first mindset: fluent in translating between commercial objectives and technical delivery.</p><p>• Strong organisation and delivery discipline; comfortable running multiple projects in parallel.</p><p>• Influence without authority: able to align vendors, group teams and local stakeholders around a plan.</p><p>• Adaptability and composure in a fast-moving, launch-driven environment.</p><p>• Discretion in handling confidential and commercially sensitive information.</p></div>

<p>We are seeking an Assistant IT Manager to support the planning, operation, and continuous enhancement of information technology systems at Raffles The Red Sea. Working closely with the Director of IT and hotel leadership, this role ensures the reliability, security, and optimal performance of all IT infrastructure and systems enabling seamless hotel operations and delivering exceptional guest experiences in line with Raffles brand standards.</p><p>Key Responsibilities</p><ul><li>Support the day-to-day operation of all hotel IT systems, including PMS, POS, networks, servers, telephony, Wi-Fi, and end-user devices.</li><li>Assist in maintaining system availability, performance, and security across all hotel departments.</li><li>Provide technical support and troubleshooting for hardware, software, and network-related issues.</li><li>Support system integrations between PMS, POS, Finance, Sales, F&amp;B, and third-party applications.</li><li>Assist in implementing and maintaining IT security policies, access controls, backups, and disaster recovery procedures.</li><li>Monitor system performance and proactively escalate issues to minimize operational downtime.</li><li>Support new system implementations, upgrades, patches, and testing activities.</li><li>Maintain accurate IT documentation, asset registers, licenses, and configuration records.</li><li>Assist with vendor coordination, service contracts, and support agreements.</li><li>Support user access management, system permissions, and onboarding/offboarding processes.</li><li>Provide IT support during critical hotel operations, pre-opening activities, and special events.</li><li>Ensure compliance with Accor IT standards , cybersecurity requirements, and local regulations.</li><li>Support IT audits, risk assessments, and compliance reporting.</li><li>Promote IT best practices and provide basic system training to hotel colleagues.</li><li>Act as a deputy to the IT Manager when required, supporting leadership and decision-making.</li><li>Maintain strong communication with department heads to understand and support operational technology needs.</li><li>Uphold data protection, confidentiality, and information security standards at all times.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Degree or diploma in Information Technology, Computer Science, or a related field preferred. Minimum 3 5 years of experience in hotel IT operations, with exposure to supervisory or assistant-level responsibilities. Strong knowledge of hotel systems, including PMS (Opera preferred), POS systems, networking, and end-user support. Experience with network infrastructure, servers, Wi-Fi solutions, and cybersecurity fundamentals. Familiarity with system integrations, cloud-based applications, and vendor management. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to work flexible hours, including on-call support when required.</p>

<p>AMIT International Group FZE is seeking an experienced IT Support Engineer for a full-time, on-site position in KSA Al- Khobar, Al-Sedfah. The role involves providing comprehensive technical support for desktop systems, managing computer hardware, troubleshooting issues, and ensuring the smooth operation of printers and peripherals. This position also includes remote support for AMIT offices globally. The successful candidate will diagnose and resolve hardware and software issues, support end-users, and maintain system performance to ensure uninterrupted workflow. Beyond day-to-day desktop support, the role contributes to broader IT infrastructure, applications, security, and governance activities, acting as a trusted partner for all tech-related needs.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>IT Infrastructure &amp; Operations:</strong> Manage end-user computing, network infrastructure, and on-site IT setups. Coordinate hardware procurement, vendor management, and asset lifecycle tracking. Oversee LAN/WAN, Wi-Fi deployments, firewalls, and connectivity. Ensure high availability and uptime of IT systems. Conduct site assessments and IT readiness checks for AMIT Stores. Understand AV systems and Digital Signage Screens. Provide technical support for desktop systems, computer hardware, and peripherals, including printer support and maintenance. Deliver remote support or on-field visits to Stores &amp; Warehouse offices when required. Diagnose and resolve hardware and software issues to maintain system performance and uninterrupted workflow.</li><li><strong>Applications Management:</strong> Coordinate enterprise applications (ERP). Manage user access and onboarding/offboarding. Work with vendors for support and enhancements. Support integrations with SAP B1. Ensure smooth deployment of IT tools.</li><li><strong>IT Security &amp; Compliance:</strong> Implement IT security policies aligned with global standards. Manage endpoint security, antivirus, and patching. Support audits and compliance checks. Coordinate incident response. Ensure data protection and access governance.</li><li><strong>Stakeholder Management &amp; Communication:</strong> Act as a bridge between local and global IT teams. Participate in regional/global IT discussions. Provide clear updates and documentation. Align with global IT standards and serve as a trusted partner for all tech-related needs.</li></ul><p><strong>Qualifications &amp; Skills:</strong></p><ul><li>Proficiency in desktop computers and computer hardware.</li><li>Hands-on experience in technical support and troubleshooting.</li><li>Knowledge of printer support and hardware maintenance.</li><li>Ability to handle remote support and on-site client visits.</li><li>Strong problem-solving skills and attention to detail.</li><li>Ability to work efficiently in a fast-paced environment.</li><li>A KSA Driving License will be an advantage.</li><li>Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.</li><li>Relevant professional certifications are preferred: Microsoft Certified Professional (MCP), Microsoft 365 Certified, CompTIA A+, CompTIA Network+, CCNA, ITIL Foundation.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>This is a full-time, on-site role for a Desktop Support Engineer having experience of 4-5 years based in KSA Al- Khobar, Al-Sedfah. The IT Support Engineer will be responsible for providing technical support for desktop systems, managing computer hardware, troubleshooting issues, and ensuring smooth printer and peripheral operations. The role also includes remote support for AMIT offices globally. You will diagnose and resolve hardware and software issues, support end-users, and maintain system performance to ensure uninterrupted workflow. Beyond day-to-day desktop support, the role also contributes to broader IT infrastructure, applications, security, and governance activities as outlined below, acting as a trusted partner for all tech-related needs.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>IT Infrastructure &amp; Operations:</strong> Manage end-user computing, network infrastructure, and on-site IT setups. Coordinate hardware procurement, vendor management, and asset lifecycle tracking. Oversee LAN/WAN, Wi-Fi deployments, firewalls, and connectivity. Ensure high availability and uptime of IT systems. Conduct site assessments and IT readiness checks for AMIT Stores. AV system understanding Digital Sinage Screens. Provide technical support for desktop systems, computer hardware, and peripherals, including printer support and maintenance. Deliver remote support or as on-field visits to Stores &amp; Warehouse offices when required. Diagnose and resolve hardware and software issues to maintain system performance and uninterrupted workflow.</li><li><strong>Applications Management:</strong> Coordinate enterprise applications (ERP). Manage user access and onboarding/offboarding. Work with vendors for support and enhancements. Support integrations with SAP B1. Ensure smooth deployment of IT tools.</li><li><strong>IT Security &amp; Compliance:</strong> Implement IT security policies aligned with global standards. Manage endpoint security, antivirus, and patching. Support audits and compliance checks. Coordinate incident response. Ensure data protection and access governance.</li><li><strong>Stakeholder Management &amp; Communication:</strong> Act as a bridge between local and global IT teams. Participate in regional/global IT discussions. Provide clear updates and documentation. Align with global IT standards and serve as a trusted partner for all tech-related needs.</li></ul><p><strong>Qualifications &amp; Skills:</strong></p><ul><li>Proficiency in desktop computers and computer hardware.</li><li>Hands-on experience in technical support and troubleshooting.</li><li>Knowledge of printer support and hardware maintenance.</li><li>Ability to handle remote support and on-site client visits.</li><li>Strong problem-solving skills and attention to detail.</li><li>Ability to work efficiently in a fast-paced environment.</li><li>A KSA Driving License will be an advantage.</li><li>Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.</li><li>Relevant professional certifications are preferred: Microsoft Certified Professional (MCP), Microsoft 365 Certified, CompTIA A+, CompTIA Network+, CCNA, ITIL Foundation.</li></ul>

<p>We are seeking an Assistant IT Manager to support the planning, operation, and continuous enhancement of information technology systems at Raffles &amp; Fairmont The Red Sea. Working closely with the Director of IT and hotel leadership, this role ensures the reliability, security, and optimal performance of all IT infrastructure and systems enabling seamless hotel operations and delivering exceptional guest experiences in line with Fairmont brand standards.</p><p>Key Responsibilities</p><ul><li>Support the day-to-day operation of all hotel IT systems, including PMS, POS, networks, servers, telephony, Wi-Fi, and end-user devices.</li><li>Assist in maintaining system availability, performance, and security across all hotel departments.</li><li>Provide technical support and troubleshooting for hardware, software, and network-related issues.</li><li>Support system integrations between PMS, POS, Finance, Sales, F&amp;B, and third-party applications.</li><li>Assist in implementing and maintaining IT security policies, access controls, backups, and disaster recovery procedures.</li><li>Monitor system performance and proactively escalate issues to minimize operational downtime.</li><li>Support new system implementations, upgrades, patches, and testing activities.</li><li>Maintain accurate IT documentation, asset registers, licenses, and configuration records.</li><li>Assist with vendor coordination, service contracts, and support agreements.</li><li>Support user access management, system permissions, and onboarding/offboarding processes.</li><li>Provide IT support during critical hotel operations, pre-opening activities, and special events.</li><li>Ensure compliance with Accor IT standards , cybersecurity requirements, and local regulations.</li><li>Support IT audits, risk assessments, and compliance reporting.</li><li>Promote IT best practices and provide basic system training to hotel colleagues.</li><li>Act as a deputy to the IT Manager when required, supporting leadership and decision-making.</li><li>Maintain strong communication with department heads to understand and support operational technology needs.</li><li>Uphold data protection, confidentiality, and information security standards at all times.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Degree or diploma in Information Technology, Computer Science, or a related field preferred. Minimum 3 5 years of experience in hotel IT operations, with exposure to supervisory or assistant-level responsibilities. Strong knowledge of hotel systems, including PMS (Opera preferred), POS systems, networking, and end-user support. Experience with network infrastructure, servers, Wi-Fi solutions, and cybersecurity fundamentals. Familiarity with system integrations, cloud-based applications, and vendor management. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to work flexible hours, including on-call support when required.</p>

<p>We are seeking an Assistant IT Manager to support the planning, operation, and continuous enhancement of information technology systems at Raffles &amp; Fairmont The Red Sea. Working closely with the Director of IT and hotel leadership, this role ensures the reliability, security, and optimal performance of all IT infrastructure and systems enabling seamless hotel operations and delivering exceptional guest experiences in line with Fairmont brand standards.</p><p><strong>Key Responsibilities</strong></p><ul><li>Support the day-to-day operation of all hotel IT systems, including PMS, POS, networks, servers, telephony, Wi-Fi, and end-user devices.</li><li>Assist in maintaining system availability, performance, and security across all hotel departments.</li><li>Provide technical support and troubleshooting for hardware, software, and network-related issues.</li><li>Support system integrations between PMS, POS, Finance, Sales, F&amp;B, and third-party applications.</li><li>Assist in implementing and maintaining IT security policies, access controls, backups, and disaster recovery procedures.</li><li>Monitor system performance and proactively escalate issues to minimize operational downtime.</li><li>Support new system implementations, upgrades, patches, and testing activities.</li><li>Maintain accurate IT documentation, asset registers, licenses, and configuration records.</li><li>Assist with vendor coordination, service contracts, and support agreements.</li><li>Support user access management, system permissions, and onboarding/offboarding processes.</li><li>Provide IT support during critical hotel operations, pre-opening activities, and special events.</li><li>Ensure compliance with Accor IT standards , cybersecurity requirements, and local regulations.</li><li>Support IT audits, risk assessments, and compliance reporting.</li><li>Promote IT best practices and provide basic system training to hotel colleagues.</li><li>Act as a deputy to the IT Manager when required, supporting leadership and decision-making.</li><li>Maintain strong communication with department heads to understand and support operational technology needs.</li><li>Uphold data protection, confidentiality, and information security standards at all times.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Degree or diploma in Information Technology, Computer Science, or a related field preferred. Minimum 3 5 years of experience in hotel IT operations, with exposure to supervisory or assistant-level responsibilities. Strong knowledge of hotel systems, including PMS (Opera preferred), POS systems, networking, and end-user support. Experience with network infrastructure, servers, Wi-Fi solutions, and cybersecurity fundamentals. Familiarity with system integrations, cloud-based applications, and vendor management. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to work flexible hours, including on-call support when required.</p><p><strong>Additional Information</strong></p><p>Understanding of ultra-luxury guest expectations and brand alignment. Experience in Pre- Opening is a plus. Regional Experience is a must. Impeccable grooming and personal presentation aligned with luxury standards.</p>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As assistant IT manager, and services across multiple sites – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <p>An assistant IT manager will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.</p> <h4>What will I be doing?</h4> <p>As an assistant IT manager, you will supervise the IT department to ensure the quality and delivery of IT systems for both the hotel and its guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT manager will perform the following tasks to the highest standards:</p> <ul> <li>Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages</li> <li>Supervise the IT department on a daily basis</li> <li>Maintain excellent product knowledge and apply it to deliver full system benefits</li> <li>Understand, fully, the legal requirements on IT governance and security</li> <li>Handle, efficiently and completely, IT issues that arise</li> <li>Identify current and future system needs and provide solutions for the identified needs</li> <li>Build strong internal working relationships with all hotel departments</li> </ul> <h4>Qualifications - External</h4> <h4>What are we looking for?</h4> <p>Assistant IT manager serving Hilton brands are always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:</p> <ul> <li>Saudi nationality</li> <li>Experience above 2 years</li> <li>Previous IT management experience, preferably in the hotel, leisure, and/or service sector</li> <li>Experience of all Microsoft systems</li> <li>Experience of hotel applications, such as Fidelio and Micros, preferred</li> <li>Excellent organizational and interpersonal skills</li> <li>Current technical skills and knowledge of technology</li> <li>General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology</li> <li>Ability to plan ahead and develop contingency plans, where necessary</li> </ul> <p>It is advantageous in this position if you demonstrate the following capabilities and advantages:</p> <ul> <li>Ability to work in a team</li> <li>Excellent attention to detail</li> <li>Positive attitude</li> <li>IT proficient</li> <li>Willingness to develop team members and self</li> </ul> <h4>What will it be like to work for Hilton?</h4> <p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for an IT Service Level Manager to drive service performance, vendor governance, and cost transparency across our IT landscape.&nbsp;</p><br><p>This role combines key responsibilities across Service Level Management (SLM), vendor management, and IT financial governance, supporting a modern Managed Services operating model in a complex, multi-vendor environment.&nbsp;</p><br><p>You will play a central role in ensuring end-to-end service performance, financial control, and alignment between IT services and business priorities as part of a broader IT transformation in a regulated banking environment.&nbsp;</p><br><p>Working closely with IT, Finance, and external service providers, you will drive operational excellence, accountability, and data-driven decision-making across the IT organization.&nbsp;</p><br><p>Key Responsibilities:</p><br><p>Service &amp; Vendor Management:&nbsp;</p><br><ul><li>Manage service performance across multiple IT vendors&nbsp;&nbsp;</li></ul><ul><li>Monitor SLAs, KPIs, and service quality&nbsp;&nbsp;</li></ul><ul><li>Coordinate cross-vendor dependencies and escalations&nbsp;&nbsp;</li></ul><ul><li>Support service reviews and governance forums&nbsp;&nbsp;</li></ul><p>IT Financial Governance:&nbsp;</p><br><ul><li>Manage IT budgeting, forecasting, and cost tracking&nbsp;&nbsp;</li></ul><ul><li>Ensure transparency of IT costs and alignment with business value&nbsp;&nbsp;</li></ul><ul><li>Monitor financial performance of IT services and vendors&nbsp;&nbsp;</li></ul><ul><li>Provide reporting, dashboards, and variance analysis&nbsp;&nbsp;</li></ul><p>Governance &amp; Integration:&nbsp;</p><br><ul><li>Ensure compliance with governance frameworks and contractual obligations&nbsp;&nbsp;</li></ul><ul><li>Drive cross-functional alignment between IT, Finance, and vendors&nbsp;&nbsp;</li></ul><ul><li>Support continuous improvement of service delivery and cost efficiency&nbsp;&nbsp;</li><li>Contribute to the development of a scalable IT operating model&nbsp;</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an IT Service Level Manager to drive service performance, vendor governance, and cost transparency across our IT landscape.<br> This role combines key responsibilities across Service Level Management (SLM), vendor management, and IT financial governance, supporting a modern Managed Services operating model in a complex, multi-vendor environment.<br> You will play a central role in ensuring end-to-end service performance, financial control, and alignment between IT services and business priorities as part of a broader IT transformation in a regulated banking environment.<br> Working closely with IT, Finance, and external service providers, you will drive operational excellence, accountability, and data-driven decision-making across the IT organization.<br> Key Responsibilities: Service &amp; Vendor Management: Manage service performance across multiple IT vendors Monitor SLAs, KPIs, and service quality Coordinate cross-vendor dependencies and escalations Support service reviews and governance forums IT Financial Governance: Manage IT budgeting, forecasting, and cost tracking Ensure transparency of IT costs and alignment with business value Monitor financial performance of IT services and vendors Provide reporting, dashboards, and variance analysis Governance &amp; Integration: Ensure compliance with governance frameworks and contractual obligations Drive cross-functional alignment between IT, Finance, and vendors Support continuous improvement of service delivery and cost efficiency Contribute to the development of a scalable IT operating model Functional Expertise: Understanding of SLA/KPI management and service performance tracking Experience in IT cost management, budgeting, or financial reporting Familiarity with IT governance frameworks (e.<br>g. ITIL, COBIT) Tools &amp; Methods: Advanced Excel skills Experience with vendor management and reporting tools (e.<br>g. ServiceNow, dashboards) Experience with BI tools (e.<br>g. Power BI) Familiarity with contract and procurement processes Understanding of IT service management frameworks (e.<br>g. ITIL v3/v4) Experience with performance reporting and data-driven decision-making Stakeholder &amp; Ways of Working: Strong stakeholder management across IT, Finance, and vendors Ability to balance operational and financial perspectives Structured, analytical, and solution-oriented mindset High ownership and accountability Domain / Context: Experience in banking or other regulated environments is preferred Qualifications &amp; Additional Requirements: Bachelor’s or Master’s degree in Finance, Business Administration, Information Systems, or a related field Fluent in English (mandatory); Arabic is a plus Strong analytical and problem-solving skills Ability to work in a complex, fast-paced, and transformation-driven environment Strong communication skills with the ability to engage both technical and non-technical stakeholders High level of ownership, reliability, and attention to detail Ability to manage multiple priorities across service, vendor, and financial topics</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

We are seeking an experienced Senior IT Specialist to join our IT team. The successful candidate will be responsible for ensuring the reliability, security, and performance of the organization's IT infrastructure across the head office and multiple plant/site locations. This role requires strong expertise in Fortinet Forti Gate administration, enterprise networking, infrastructure management, and end-user support, while serving as the technical escalation point for complex infrastructure and security-related issues.<br> Key Responsibilities Design, configure, and maintain Fortinet Forti Gate firewalls, including Firewall Policies, NAT, VPN, High Availability (HA), and SD-WAN. Manage network security technologies such as IPS, Web Filtering, Application Control, SSL Inspection, and bandwidth optimization. Monitor firewall performance, internet utilization, and network health while ensuring maximum availability and security. Administer and support LAN/WAN infrastructure, switches, routers, wireless networks, VLANs, DHCP, DNS, and WAN connectivity. Configure and maintain site-to-site and remote access VPN solutions. Support servers, virtualization, backup infrastructure, Active Directory / Entra ID, and endpoint security. Provide advanced technical support and act as the escalation point for complex IT infrastructure issues. Support new site deployments, standardize infrastructure across locations, and coordinate with ISPs and technology vendors. Ensure compliance with cybersecurity standards and maintain infrastructure documentation. Mentor junior IT team members and contribute to infrastructure improvement initiatives and IT projects.<br>Qualifications & Experience Bachelor's degree in computer science, Information Technology, Network Engineering, or a related field. Minimum 6 years of experience in IT Infrastructure and Support. At least 4 years of hands-on experience with Fortinet Forti Gate in a multi-site environment. Strong experience with Firewall Administration, VPNs, SD-WAN, LAN/WAN, VLANs, Routing, Switching, DNS, DHCP, and network security. Experience supporting distributed sites, industrial environments, or manufacturing operations is preferred. Strong troubleshooting and problem-solving skills.<br>Preferred Qualification Fortinet NSE 4 (required or strongly preferred); NSE 5/7 is a plus. Experience with Forti Manager, Forti Analyzer, Forti AP, and SD-WAN. Knowledge of ITIL and ITSM tools. Additional certifications such as CCNA, Comp TIA Network+, or Security+ are an advantage.<br>Key Competences Fortinet Forti Gate Administration Enterprise Network Infrastructure Network Security & Firewall Management VPN & Secure Connectivity Active Directory / Entra IDInfrastructure Troubleshooting Communication, Leadership, and Problem-Solving

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About the Role</b></p><br><br><p>We are recruiting a&nbsp;<b>Senior Analyst, IT Support</b>&nbsp;to provide dedicated, hands-on&nbsp;<b>onsite end-user IT support</b>.</p><br><br><p>This is a&nbsp;<b>senior, client-facing</b>&nbsp;support role (not a call center/helpdesk-only position). You will own the full support process—diagnosis, troubleshooting, resolution, and escalation—while delivering service in line with agreed&nbsp;<b>KPIs and SLAs</b>. The ideal candidate understands the pace, professionalism, and urgency expected in a&nbsp;<b>consulting / professional services</b>&nbsp;environment.</p><br><br><p><b>Key Responsibilities</b></p><br><br><p><b>Onsite End-User Support (Primary Focus)</b></p><br><br><ul><li>Provide onsite support to colleagues using multiple channels (in-person and virtual support as needed).</li><li>Diagnose, troubleshoot, and resolve hardware/software issues for end users in an enterprise environment.</li><li>Provide support for both&nbsp;<b>Windows laptops</b>&nbsp;and&nbsp;<b>MacBooks/macOS</b>&nbsp;users.</li><li>Support and troubleshoot:<ul><li>Microsoft Office and standard corporate applications</li><li>Corporate mobile devices and mobility technology</li><li>Printers and peripherals</li><li><b>AV / meeting room systems</b>&nbsp;and conference room technology</li></ul></li><li>Deliver a high level of service to colleagues, including&nbsp;<b>senior stakeholders/executives</b>, with strong communication and professionalism.</li><li>Accurately log, track, and document incidents and requests within the incident management system and ensure timely resolution/escalation.</li></ul><p><b>Device Deployment, Imaging, and Enterprise Tooling</b></p><br><br><ul><li>Perform laptop builds, configuration, troubleshooting, and re-imaging as required.</li><li>Support&nbsp;<b>laptop imaging</b>&nbsp;and deployment processes, including&nbsp;<b>Windows Autopilot (or similar tools)</b>.</li><li>Support&nbsp;<b>Mobile Device Management (MDM)</b>&nbsp;processes and device compliance requirements.</li><li>Execute onsite troubleshooting activities, including:<ul><li>Basic networking support</li><li>Server room familiarity</li><li>Cabling, and&nbsp;<b>rack &amp; stack</b>&nbsp;activities where required</li></ul></li></ul><p><b>Proactive Support &amp; Continuous Improvement</b></p><br><br><ul><li>Provide proactive support by identifying and resolving performance issues before impact (e.g., using performance monitoring tools such as&nbsp;<b>Nexthink</b>&nbsp;or similar).</li><li>Share knowledge and provide guidance/training to improve colleague experience and technology adoption.</li><li>Support local projects such as office moves, hardware deployments, and upgrades as assigned.</li></ul><br><p><b>Required Experience &amp; Qualifications (Non-Negotiable)</b></p><br><br><ul><li><b>7+ years</b>&nbsp;of relevant IT Support experience (hands-on, end-user support).</li><li>Strong experience in a&nbsp;<b>corporate/enterprise environment</b>&nbsp;supporting professional end users.</li><li>Experience supporting&nbsp;<b>100+ users</b>.</li><li>Proven experience delivering&nbsp;<b>onsite IT support</b>&nbsp;(not remote-only).</li><li>Bachelor’s Degree required (technical degree preferred but not mandatory).</li><li><b>Excellent English communication</b>&nbsp;(spoken and written).<br><i>Arabic is a plus but not required.</i></li></ul><br><p><b>Preferred Background (Highly Valued)</b></p><br><br><p>We will prioritize candidates with experience in:</p><br><br><ul><li><b>Consulting / Professional Services</b></li><li><b>Big 4</b></li><li><b>Banking / Financial Services</b></li><li>Large multinational corporate environments</li></ul><p>We will generally avoid profiles mainly from:</p><br><br><ul><li>Small local companies</li><li>Retail environments</li><li>IT repair shops / hardware-only repair businesses</li><li>Call center/helpdesk-only environments without onsite enterprise exposure</li><li>Companies without structured corporate IT standards</li></ul><br><p><b>Skills &amp; Competencies</b></p><br><br><ul><li>Strong troubleshooting and analytical problem-solving skills</li><li>Excellent customer service mindset and colleague-first approach</li><li>Strong organization, prioritization, and ownership of tasks</li><li>Professional, calm under pressure, and able to handle urgent issues appropriately</li><li>Confident supporting&nbsp;<b>senior stakeholders/executives</b></li><li>Comfortable working with local and remote teams across time zones</li></ul><br><p><b>Eligibility / Practical Requirements</b></p><br><br><ul><li>Candidates&nbsp;<b>already based in Saudi Arabia are strongly preferred</b>.</li><li>Candidates outside Saudi Arabia may be considered only if the profile is outstanding.</li><li><b>No relocation package</b>&nbsp;— candidates must be comfortable with this.</li><li>Must be willing to work&nbsp;<b>onsite 5 days/week</b>&nbsp;in Riyadh.</li><li>Must be comfortable providing&nbsp;<b>occasional after-hours and weekend support</b>&nbsp;in emergencies.</li><li>Must be comfortable supporting&nbsp;<b>both Windows and Mac</b>&nbsp;environments.</li></ul><br><p><b>Equal Opportunity</b></p><br><br><p>Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We provide equal employment opportunity in line with applicable laws and company policies.</p><br><br><p> Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.<br>Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.<br>Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.<br></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Role Purpose</strong> The IT Team Leader is responsible for leading the daily technical execution of development activities and ensuring that project deliverables meet quality standards and timelines. This role provides hands-on technical leadership, oversees task assignments across development teams, and ensures smooth coordination between backend, frontend, and mobile development functions. The IT Team Leader works closely with the CTO and management to maintain technical alignment and delivery efficiency.</p><p><strong>Role Nature</strong> Operational leadership role with strong hands-on involvement. Closely engaged with development activities and codebase. Responsible for daily task assignment, monitoring, and follow-ups. Ensures delivery quality, technical alignment, and team productivity. Reports directly to the CTO and senior management.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>1. Daily Technical Execution</strong> Assign development tasks to backend, frontend, and mobile development teams. Track development progress and ensure milestones are achieved on schedule. Manage development priorities based on business and technical requirements. Coordinate with cross-functional teams to remove blockers and maintain delivery timelines.</li><li><strong>2. Technical Leadership</strong> Conduct regular code reviews to ensure adherence to coding standards and best practices. Provide technical guidance and mentorship to developers. Resolve complex technical challenges and support team members in troubleshooting issues. Ensure all development work aligns with defined system architecture and engineering standards.</li><li><strong>3. Technical Operations</strong> Monitor CI/CD pipelines and ensure smooth deployment processes. Manage and oversee containerized environments using Docker. Ensure application performance, scalability, and reliability. Prepare and present weekly progress and technical status reports to the CTO and management.</li></ul><p><strong>Required Technical Skills (Hands-on Experience)</strong></p><ul><li>Flutter Mobile application development (Must Have)</li><li>Node.js Backend development and API services (Must Have)</li><li>PostgreSQL Database design and management (Must Have)</li><li>React.js Frontend web application development (Must Have)</li><li>TypeScript Application development with strong typing</li><li>Redis Caching and performance optimization</li><li>CI/CD Continuous Integration and Continuous Deployment pipelines</li><li>Docker Containerization and environment management</li><li>TanStack Query Data fetching and state management</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Required Qualifications &amp; Experience</strong> 7 10 years of experience in software development and technical leadership roles. Proven experience leading cross-functional development teams (frontend, backend, and mobile). Strong hands-on experience with modern web and mobile development technologies. Experience managing development workflows, deployments, and production environments. Strong problem-solving, communication, and team leadership skills.</p><p></p></section>