Customer Service Jobs in Saudi

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Description <p>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.</p><br><br> <p>As guided by Our Credo, Johnson &amp; Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson &amp; Johnson, we respect the diversity and dignity of our employees and recognize their merit.</p><br><br> <p><strong>Job Function: </strong></p><br><br> Customer Management <p><strong>Job Sub Function: </strong></p><br><br> Customer Service Operations <p><strong>Job Category:</strong></p><br><br> Business Enablement/Support <p><strong>All Job Posting Locations:</strong></p><br><br> Riyadh, Saudi Arabia <p><strong>Job Description:</strong></p><br><br> <p><strong>Job Purpose</strong></p><br><br> <p>Customer Service Representative, processing inbound and outbound orders, enquiries, complaints and information through multiple methods of communication. Ensure adequate preparation to effectively manage the customer relationship and carry out specific responsibilities for internal and external added value programs.</p><br><br> <p><strong>Dimensions</strong></p><br><br> <p>Contribute to the achievement of the departmental service level agreements ensuring excellent service delivery with every interaction and moving to a one contact resolution and complete ownership of the customer experience.</p><br><br> <p>Customer Service Representative is expected to provide a differentiated service to our external customer but be the representative for the customer internally as well.</p><br><br> <p><strong>Main duties include, but not limited to:</strong></p><br><br> <ul><li>Processing all telephone, email orders, enquiries, complaints, and general information.</li><li>Management of order placement process.</li><li>Processing customer returns.</li><li>Management of Credit &amp; Debit Notes.</li><li>Support Customer Master Data management.</li><li>Outbound calls.</li><li>Maintaining Service Level Agreements’ &amp; EMEA Metrics (including Key Performance Indicators associated with role).</li><li>Maintaining product, system &amp; commercial knowledge to manage customer relationships.</li><li>Attendance of face-to-face meetings with customers &amp; other internal partners, hosting Customer Visits to site.</li><li>Support the Commercial &amp; Marketing business improvements initiatives.</li><li>Management of the relationship between Supply Chain and Key Account team.</li></ul> <p><strong>Key competencies</strong></p><br><br> <p><strong>Education</strong></p><br><br> <ul><li>Completed secondary school education or master’s degree. </li><li>A basic level of IT proficiency</li></ul> <p><strong>Essential</strong>:</p><br><br> <ul><li><p><strong>English language</strong> (Communicative knowledge - fluency/advanced level).</p><br><br></li><li><p><strong>Arabic language</strong> (native speaker or fluency/advanced level).</p><br><br></li><li><p><strong>Customer Service</strong> role experience; preferably 2-3 years in a corporate and/or a medical/healthcare setting.</p><br><br></li><li><p>Good computer skills, e.g. MS Office (Word and Excel and Outlook), familiarity with Internet, etc.</p><br><br></li><li><p>Customer mind-set, with the ability to demonstrate understanding and give examples of putting the customer at the forefront of solutions offered.</p><br><br></li><li><p>Self-motivated attitude and committed team player abilities.</p><br><br></li><li><p>Proactive approach to problem solving/complaint handling.</p><br><br></li><li><p>Sound administrative and accurate data entry skills.</p><br><br></li><li><p>Excellent communication skills, both verbal and written -e.g. clear pronunciation over the phone.</p><br><br></li><li><p>Ability to work well under pressure.</p><br><br></li><li><p>Ability for accurate data entry</p><br><br></li></ul> <p><strong>Desirable</strong></p><br><br> <ul><li>Knowledge / Proficiency of SAP</li><li>Proficiency in Microsoft Office</li><li>Additional EMEA language capability</li><li>Understanding of the Eye Care Profession (ECP), or experience of working with ECP’s advantageous</li></ul> <p><strong>Required Skills: </strong></p><br><br> <p><strong>Preferred Skills:</strong></p><br><br> Agility Jumps, Communication, Contract Management, Customer Analytics, Customer Centricity, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Data Capturing, Emotional Intelligence, Issue Escalation, Order Processing, Process Oriented, Service Excellence, Service Request Management <br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description</p><p>Our company announces a job opportunity for the position of Customer Service Specialist to be part of a professional and motivating work environment, for those who possess a passion for achievement and teamwork.</p><p><b>Responsibilities:</b></p><ul><li>Monitor requests and execute daily operations with accuracy and high efficiency.</li><li>Interact with customers professionally and build long-term relationships.</li><li>Achieve business objectives and work according to specified performance indicators.</li><li><br></li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Skills</p><ul><li>Previous experience in operations, contracting, or customer service.</li><li>Excellent communication skills and a high ability to persuade and negotiate.</li><li>Ability to create and present proposals to clients.</li><li>Proficiency in using computers and Microsoft Office programs, especially PowerPoint.</li><li>Professional commitment and adherence to team spirit and achieving results.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for motivated customer service representatives to enhance our real estate brokerage team in Dirab, Riyadh. This role requires providing exceptional support to clients, responding to their inquiries, and guiding them towards suitable real estate solutions that align with their aspirations.</p><p><b>Type of Work:</b> Full-time.</p><p><b>Working Hours:</b> From 9 AM to 2 PM or from 3 PM to 8 PM.</p><p><b>Location:</b> Riyadh - Dirab Branch.</p><p><b>Benefits:</b> Competitive salary and performance incentives.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Receiving customer calls and inquiries and responding to them professionally.</p><p>Providing accurate information regarding available properties and services.</p><p>Coordinating between clients and consultants to facilitate brokerage operations.</p><p>Updating client information and monitoring their requests regularly.</p></div>

Job Overview We are seeking an enthusiastic and motivated Junior Customer Service Representative to join our team. In this entry-level role, you will be the first point of contact for our customers, assisting with inquiries and learning to deliver exceptional customer support with guidance from team members.<br>Key Responsibilities Serve as the primary point of contact for customers via phone, email, or chat. Provide accurate and clear information regarding our services and offerings. Handle customer inquiries and requests with professionalism and dedication. Efficiently resolve basic customer issues to ensure high customer satisfaction. Maintain organized records of customer interactions, inquiries, and feedback.<br>Qualifications & Requirements Excellent communication and interpersonal skills. Strong problem-solving abilities, patience, and a positive attitude. Ability to multitask, learn quickly, and work under pressure. Bachelor’s degree or Diploma (Fresh Graduates are welcome to apply). Customer service certificates or training is a plus. Familiarity with customer service programs (e.g., Zendesk, Freshdesk, or similar platforms) is an advantage. Full proficiency in English (written and spoken) is required. Immediate availability to join is preferred.

<h3 >About SGS - Saudi Ground Services</h3> <p >SGS - Saudi Ground Services is a prominent provider of comprehensive ground handling services across various airports in Saudi Arabia. Dedicated to operational excellence and ensuring a seamless travel experience, SGS plays a critical role in supporting the aviation industry by delivering efficient and high-quality services to airlines and passengers.</p> <h3 >Role Overview: Customer Service Agent</h3> <p >SGS - Saudi Ground Services is seeking dedicated individuals to join its team as a <strong >Customer Service Agent</strong>. This <strong >full-time</strong> position is integral to maintaining high standards of passenger experience and operational efficiency within the aviation sector. The role is available in two key locations: <strong >Jeddah</strong> and <strong >Riyadh</strong>, offering an opportunity to contribute to a dynamic and fast-paced environment.</p> <h3 >Key Responsibilities</h3> <ul > <li >Serve as the primary point of contact for customers, providing assistance and accurate information regarding services.</li> <li >Handle customer inquiries, resolve issues, and address concerns in a professional and efficient manner.</li> <li >Process customer requests accurately and in accordance with established company procedures and guidelines.</li> <li >Maintain detailed and accurate records of all customer interactions and transactions.</li> <li >Collaborate effectively with internal teams to ensure seamless service delivery and overall customer satisfaction.</li> <li >Adhere to all company policies, safety regulations, and service standards at all times.</li> </ul> <h3 >Qualifications and Skills</h3> <ul > <li >High school diploma or an equivalent educational background.</li> <li >Demonstrated strong communication and interpersonal skills, both verbal and written.</li> <li >Ability to work effectively and maintain composure in a fast-paced and dynamic operational environment.</li> <li >Proficiency in using computer systems and relevant software applications for customer service tasks.</li> <li >A strong customer-focused approach with a commitment to delivering excellent service outcomes.</li> <li >Capability to handle challenging situations calmly and professionally.</li> </ul> <h3 >Work Details and Compensation</h3> <p >This is a <strong >full-time</strong> employment opportunity within SGS - Saudi Ground Services. Compensation for the Customer Service Agent role is structured on a <strong >Marne Hourly-Rate Basis</strong>. The position requires physical presence at one of the designated operational locations in either <strong >Jeddah</strong> or <strong >Riyadh</strong>.</p> <h3 >Application Information</h3> <p >Candidates who meet the outlined qualifications and are interested in contributing to the SGS - Saudi Ground Services team are encouraged to submit their application for consideration.</p>

<p>The Customer Service Supervisor is responsible for overseeing the daily operations of the customer service team, ensuring the delivery of high-quality service, achieving customer satisfaction, monitoring team performance, and ensuring compliance with company policies, procedures, and service standards.</p><p><b>Key Responsibilities</b></p><ul><li>Supervise the daily activities of the customer service team and assign tasks effectively.</li><li>Monitor and evaluate team performance using Key Performance Indicators (KPIs).</li><li>Train, coach, and develop customer service representatives to enhance their skills and performance.</li><li>Handle escalated customer complaints and ensure timely and effective resolution.</li><li>Ensure compliance with company policies, procedures, and customer service standards.</li><li>Prepare and submit regular performance and operational reports to management.</li><li>Provide ongoing feedback and performance coaching to team members.</li><li>Coordinate with other departments to resolve customer issues and improve the customer experience.</li><li>Manage staff schedules, attendance, and leave to maintain adequate service coverage.</li><li>Identify opportunities for process improvements and implement best practices to enhance service quality.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Customer Satisfaction Score (CSAT)</li><li>First Contact Resolution (FCR)</li><li>Service Level Agreement (SLA) Compliance</li><li>Average Response and Resolution Time</li><li>Quality Assurance (QA) Scores</li><li>Team Productivity and Performance Achievement</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Summary We are seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. The ideal candidate will assist customers by answering inquiries, resolving complaints, processing orders, and providing information about products and services. The goal is to ensure excellent customer satisfaction and maintain positive customer relationships. Key Responsibilities Respond to customer inquiries via phone, email, chat, or in person. Provide accurate information about products, services, policies, and procedures. Resolve customer complaints and issues in a timely and professional manner. Process orders, returns, refunds, and exchanges. Maintain customer records and update account information. Escalate complex issues to the appropriate department when necessary. Follow up with customers to ensure issue resolution and satisfaction. Meet individual and team performance metrics. Maintain knowledge of company products, services, and promotions. Collaborate with internal teams to improve customer experience.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent (Associate's or Bachelor's degree preferred).</li><li>Previous experience in customer service, call center, or related role preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Proficiency in Microsoft Office and customer service software/CRM systems.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Strong attention to detail and organizational skills.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About PulseMedia PulseMedia is a forward-thinking digital media and marketing company dedicated to helping businesses grow through innovative digital solutions and exceptional customer experiences. We believe outstanding service and efficient operations are the foundation of long-term client relationships. As we continue to expand, we are seeking a highly organized and customer-focused Customer Service Specialist Admin to join our remote team. Position Overview The Customer Service Specialist Admin serves as the bridge between customer support and administrative operations. In this role, you will provide exceptional customer assistance while managing administrative tasks that ensure smooth daily operations. You will respond to customer inquiries, maintain accurate records, coordinate internal communications, and support various business functions to enhance the overall customer experience. This role is ideal for someone who enjoys both helping customers and maintaining organized administrative processes in a remote work environment.</p><p>Key Responsibilities</p><p>Customer Support</p><ul><li>Respond to customer inquiries via email, live chat, phone, and other communication channels in a professional and timely manner.</li><li>Resolve customer concerns by identifying solutions and ensuring complete customer satisfaction.</li><li>Assist customers with account information, product or service questions, billing inquiries, and general support requests.</li><li>Escalate complex issues to the appropriate departments when necessary.</li><li>Conduct follow-up communications to ensure successful issue resolution.</li><li>Maintain a positive and professional customer experience throughout every interaction.</li></ul><p>Administrative Duties</p><ul><li>Maintain and update customer records within the company's CRM and internal databases.</li><li>Process customer documentation, service requests, and administrative forms accurately.</li><li>Schedule meetings, appointments, and follow-up calls when required.</li><li>Prepare reports on customer service performance and administrative activities.</li><li>Assist with onboarding documentation for new clients.</li><li>Organize digital files, maintain records, and ensure data accuracy.</li><li>Support internal teams with administrative coordination and documentation.</li><li>Monitor shared inboxes and distribute inquiries to the appropriate departments.</li></ul><p>Collaboration &amp; Operations</p><ul><li>Coordinate with Sales, Marketing, Finance, and Operations teams to resolve customer issues efficiently.</li><li>Recommend process improvements to enhance customer satisfaction and operational efficiency.</li><li>Help maintain internal knowledge bases and standard operating procedures.</li><li>Participate in team meetings and training sessions.</li></ul><p>What We Offer</p><ul><li>Competitive salary.</li><li>Fully remote work environment.</li><li>Flexible scheduling options.</li><li>Paid time off and company-recognized holidays.</li><li>Career growth and professional development opportunities.</li><li>Ongoing training and mentorship.</li><li>Collaborative, supportive, and inclusive company culture.</li><li>Performance recognition and advancement opportunities.</li><li>Access to modern technology and remote work resources.</li></ul><p>Why Join PulseMedia?</p><p>At PulseMedia, we value people who are passionate about delivering exceptional customer experiences while maintaining operational excellence. You'll become part of a collaborative team where your ideas are valued, your growth is encouraged, and your contributions make a meaningful impact on our customers and the company's continued success.</p><p>How to Apply</p><p>Interested candidates should submit their resume along with a brief cover letter highlighting their customer service and administrative experience. We welcome applicants from diverse backgrounds and are committed to fostering an inclusive workplace where everyone has the opportunity to succeed. Join PulseMedia and help us create exceptional customer experiences while supporting efficient business operations from anywhere in the world.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent required; Associate's or Bachelor's degree preferred.</li><li>At least 1 2 years of experience in customer service, customer support, administrative assistance, or office administration.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational and multitasking abilities.</li><li>Exceptional attention to detail.</li><li>Strong problem-solving and critical-thinking skills.</li><li>Ability to work independently while collaborating effectively with remote teams.</li><li>Professional, positive, and customer-focused attitude.</li></ul><p>Technical Skills</p><ul><li>Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).</li><li>Experience with Google Workspace (Docs, Sheets, Drive, Calendar).</li><li>Familiarity with CRM platforms such as Salesforce, HubSpot, Zendesk, Freshdesk, or similar software.</li><li>Comfortable using video conferencing platforms including Zoom and Microsoft Teams.</li><li>Ability to learn new software and systems quickly.</li></ul><p>Preferred Qualifications</p><ul><li>Experience in remote customer support or administrative roles.</li><li>Knowledge of digital marketing, media, or technology industries is a plus.</li><li>Experience with project management or collaboration tools such as Asana, Trello, Monday.com, or ClickUp.</li><li>Strong time management and self-motivation in a remote work environment.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About PulseMedia PulseMedia is a forward-thinking digital media and marketing company dedicated to helping businesses grow through innovative digital solutions and exceptional customer experiences. We believe outstanding service and efficient operations are the foundation of long-term client relationships. As we continue to expand, we are seeking a highly organized and customer-focused Customer Service Specialist Admin to join our remote team. Position Overview The Customer Service Specialist Admin serves as the bridge between customer support and administrative operations. In this role, you will provide exceptional customer assistance while managing administrative tasks that ensure smooth daily operations. You will respond to customer inquiries, maintain accurate records, coordinate internal communications, and support various business functions to enhance the overall customer experience. This role is ideal for someone who enjoys both helping customers and maintaining organized administrative processes in a remote work environment.</p><p>Key Responsibilities</p><ul><li>Customer Support<ul><li>Respond to customer inquiries via email, live chat, phone, and other communication channels in a professional and timely manner.</li><li>Resolve customer concerns by identifying solutions and ensuring complete customer satisfaction.</li><li>Assist customers with account information, product or service questions, billing inquiries, and general support requests.</li><li>Escalate complex issues to the appropriate departments when necessary.</li><li>Conduct follow-up communications to ensure successful issue resolution.</li><li>Maintain a positive and professional customer experience throughout every interaction.</li></ul></li><li>Administrative Duties<ul><li>Maintain and update customer records within the company's CRM and internal databases.</li><li>Process customer documentation, service requests, and administrative forms accurately.</li><li>Schedule meetings, appointments, and follow-up calls when required.</li><li>Prepare reports on customer service performance and administrative activities.</li><li>Assist with onboarding documentation for new clients.</li><li>Organize digital files, maintain records, and ensure data accuracy.</li><li>Support internal teams with administrative coordination and documentation.</li><li>Monitor shared inboxes and distribute inquiries to the appropriate departments.</li></ul></li><li>Collaboration &amp; Operations<ul><li>Coordinate with Sales, Marketing, Finance, and Operations teams to resolve customer issues efficiently.</li><li>Recommend process improvements to enhance customer satisfaction and operational efficiency.</li><li>Help maintain internal knowledge bases and standard operating procedures.</li><li>Participate in team meetings and training sessions.</li></ul></li></ul><p>Qualifications</p><ul><li>High school diploma or equivalent required; Associate's or Bachelor's degree preferred.</li><li>At least 1 2 years of experience in customer service, customer support, administrative assistance, or office administration.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational and multitasking abilities.</li><li>Exceptional attention to detail.</li><li>Strong problem-solving and critical-thinking skills.</li><li>Ability to work independently while collaborating effectively with remote teams.</li><li>Professional, positive, and customer-focused attitude.</li></ul><p>Technical Skills</p><ul><li>Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).</li><li>Experience with Google Workspace (Docs, Sheets, Drive, Calendar).</li><li>Familiarity with CRM platforms such as Salesforce, HubSpot, Zendesk, Freshdesk, or similar software.</li><li>Comfortable using video conferencing platforms including Zoom and Microsoft Teams.</li><li>Ability to learn new software and systems quickly.</li></ul><p>Preferred Qualifications</p><ul><li>Experience in remote customer support or administrative roles.</li><li>Knowledge of digital marketing, media, or technology industries is a plus.</li><li>Experience with project management or collaboration tools such as Asana, Trello, Monday.com, or ClickUp.</li><li>Strong time management and self-motivation in a remote work environment.</li></ul><p>What We Offer</p><ul><li>Competitive salary.</li><li>Fully remote work environment.</li><li>Flexible scheduling options.</li><li>Paid time off and company-recognized holidays.</li><li>Career growth and professional development opportunities.</li><li>Ongoing training and mentorship.</li><li>Collaborative, supportive, and inclusive company culture.</li><li>Performance recognition and advancement opportunities.</li><li>Access to modern technology and remote work resources.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent required; Associate's or Bachelor's degree preferred.</li><li>At least 1 2 years of experience in customer service, customer support, administrative assistance, or office administration.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational and multitasking abilities.</li><li>Exceptional attention to detail.</li><li>Strong problem-solving and critical-thinking skills.</li><li>Ability to work independently while collaborating effectively with remote teams.</li><li>Professional, positive, and customer-focused attitude.</li></ul><p>Technical Skills</p><ul><li>Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).</li><li>Experience with Google Workspace (Docs, Sheets, Drive, Calendar).</li><li>Familiarity with CRM platforms such as Salesforce, HubSpot, Zendesk, Freshdesk, or similar software.</li><li>Comfortable using video conferencing platforms including Zoom and Microsoft Teams.</li><li>Ability to learn new software and systems quickly.</li></ul><p>Preferred Qualifications</p><ul><li>Experience in remote customer support or administrative roles.</li><li>Knowledge of digital marketing, media, or technology industries is a plus.</li><li>Experience with project management or collaboration tools such as Asana, Trello, Monday.com, or ClickUp.</li><li>Strong time management and self-motivation in a remote work environment.</li></ul><p></p></section>

<p>About the Role We're seeking a motivated, customer-focused Customer Service Representative to join our growing remote team. As the first point of contact for our customers, you'll play a key role in delivering exceptional service, resolving inquiries, and creating positive experiences across phone, email, and live chat. If you're an excellent communicator who enjoys helping others, solving problems, and working in a collaborative remote environment, we'd love to hear from you. Key Responsibilities Customer Support Respond promptly and professionally to customer inquiries via phone, email, and live chat. Provide accurate information regarding products, services, billing, and company policies. Assist customers with account updates, order tracking, troubleshooting, and general support needs. Deliver friendly, empathetic, and solution-oriented service during every interaction. Issue Resolution Identify customer concerns and resolve issues efficiently and accurately. Escalate complex cases to the appropriate teams when necessary. Maintain detailed and accurate records of customer interactions within company systems. Follow up with customers to ensure issues are fully resolved and satisfaction is achieved. Customer Experience Build lasting customer relationships through professional and courteous communication. Contribute to customer retention by consistently delivering outstanding service. Share customer feedback and insights to help improve products, services, and internal processes. Collaborate with team members to support a positive and productive work environment. Administrative Support Utilize CRM software and customer support platforms to manage customer interactions. Maintain accurate customer records and documentation. Assist in updating internal knowledge bases and support resources. Adhere to company policies, procedures, and quality service standards. What We Offer 100% remote work with flexible scheduling. Competitive compensation based on experience and qualifications. Opportunities for professional development and career advancement. A supportive, collaborative, and inclusive team culture. Healthy work-life balance in a remote-first environment. Long-term career growth with an expanding organization. Diversity &amp; Inclusion We believe diverse perspectives make stronger teams. We are committed to creating an inclusive workplace where every employee feels respected, supported, and empowered to succeed. We welcome applicants of all backgrounds, experiences, and identities and are proud to be an equal opportunity employer.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Skills &amp; Experience</strong><br>1 2 years of experience in customer service, customer support, or a related role.<br>Excellent verbal and written communication skills.<br>Strong problem-solving and conflict-resolution abilities.<br>Ability to multitask and prioritize effectively in a fast-paced environment.<br>Professional, dependable, and customer-focused mindset.<br>Strong organizational skills with exceptional attention to detail.<br>Ability to work independently and remain productive in a remote setting.<br>Basic computer proficiency, including Microsoft Office or similar productivity tools.<br>High school diploma or equivalent required; additional education is a plus.</p><p><strong>Preferred Qualifications</strong><br>Experience using CRM systems and customer support platforms.</p>

<p>Purpose: Customer Service Representatives serve as the primary interface between customers and the company, providing assistance, resolving inquiries, and ensuring positive interaction experiences. Responsible for delivering exceptional customer service across various communication channels such as phone calls, inbound and outbound calls, email, and social media.</p><p>Responsibilities:</p><ul><li>Efficiently handle high volumes of incoming and outgoing calls promptly.</li><li>Provide product or service details, troubleshooting support, and solutions to address customer requirements.</li><li>Address and resolve customer issues, complaints, and requests promptly and effectively.</li><li>Develop a comprehensive understanding of the company's products or services, including features, benefits, and usage guidelines.</li><li>Identify customer needs, clarify information, research each issue, and provide solutions or alternatives.</li><li>Communicate effectively and professionally with customers to build rapport and trust.</li><li>Practice active listening to understand customer needs and concerns, responding with empathy and understanding.</li><li>Exhibit clear verbal and written communication skills when interacting with customers and colleagues.</li><li>Aim to surpass customer expectations and ensure a positive experience at every interaction.</li><li>Develop and nurture enduring relationships with customers through personalized support and a dedicated commitment to their success.</li><li>Follow communication scripts when handling different topics.</li><li>Achieve personal and team goals, both qualitative and quantitative.</li><li>Validating and resolving customer complaints, ensuring closure both with customers and in our systems.</li><li>Ensure alignment with Shaker Group's vision, mission, values, and strategic priorities, and compliance with its guidelines.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Experience and Requirements:</p><ul><li>Excellent verbal and written communication skills.</li><li>Effective problem-solving and negotiation abilities.</li><li>Excellent organizational and time management skills.</li><li>Empathy towards customers' emotions and perspectives.</li><li>Basic computer proficiency with word processing, email, and social media.</li><li>Ability to work well under pressure and manage multiple priorities efficiently.</li><li>Adhering to schedules and deadlines.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Senior Customer Service Specialist</b></p><br><p><b>Location: Jeddah, KSA</b></p><br><p>At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.</p><br><p>As a Senior Customer Service Specialist supporting our Customer Operations team in Saudi Arabia, you will play a key role in delivering an exceptional customer experience by managing order processing, customer inquiries, and operational support across our Vision Care and Surgical franchises. You will collaborate closely with customers, commercial teams, distributors, warehouse, finance, and supply chain partners to ensure seamless order-to-invoice execution and service excellence.</p><br><p><b>Please note: Saudi Nationality and an English CV are required for this role.</b></p><br><p><b>In this role, a typical day will include:</b></p><br><ul><li>Managing customer orders across multiple channels, including customer and government portals.</li><li>Monitoring and resolving order issues, backorders, billing queries, returns, and disputes.</li><li>Acting as the key liaison between customers and internal stakeholders to ensure timely issue resolution.</li><li>Managing Salesforce queues and ensuring service level commitments are met.</li><li>Preparing operational reports, dashboards, and performance updates.</li><li>Supporting process improvement initiatives and system enhancements.</li><li>Ensuring compliance with quality, regulatory, and company standards.</li></ul><p><b>WHAT YOU’LL BRING TO ALCON</b></p><br><p><b>Education:</b></p><br><ul><li>Relevant tertiary qualification or equivalent experience.</li></ul><p><b>Experience:</b></p><br><ul><li>3+ years of experience in Customer Service, Customer Operations, or Order Management.</li><li>Experience within FMCG, Healthcare, Pharmaceutical, or Medical Device industries is preferred.</li><li>Proven experience managing end-to-end order-to-invoice processes.</li></ul><p><b>Technical Skills:</b></p><br><ul><li>Strong SAP knowledge, particularly in Order-to-Invoice (OTI) processes.</li><li>Advanced Excel and Microsoft Office skills.</li><li>Experience with CRM or case management systems is an advantage.</li></ul><p><b>Behaviors &amp; Competencies:</b></p><br><ul><li>Fluency in <b>English and Arabic</b>.</li><li>Customer-focused with strong communication skills.</li><li>Ability to prioritize, problem-solve, and work independently.</li><li>High attention to detail and strong sense of ownership.</li><li>Collaborative, resilient, and results-driven.</li></ul><p><b>HOW YOU CAN THRIVE AT ALCON</b></p><br><ul><li>Make a direct impact on customer satisfaction and patient outcomes.</li><li>Join a collaborative team focused on continuous improvement and operational excellence.</li><li>Develop your expertise within a global healthcare leader.</li><li>Grow your career in an environment that values innovation, learning, and professional development.</li></ul><p><b>See your impact at alcon.com/careers</b></p><br><p><b>ATTENTION: Current Alcon Employee/Contingent Worker</b></p><br><p>If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.</p><br><p><span><b>ATTENTION: Current Alcon Employee/Contingent Worker</b></span></p><br><p>If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.</p><br><p>Find Jobs for Employees</p><br><p>Find Jobs for Contingent Worker</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About PULSE (MENA) PULSE (MENA) is a forward-thinking organization committed to delivering exceptional customer experiences across the Middle East and North Africa. We believe that outstanding customer service is at the heart of every successful business. Our team is dedicated to building lasting relationships with customers by providing timely, professional, and personalized support. As we continue to grow, we are seeking motivated, customer-focused professionals who are passionate about helping people and thrive in a remote work environment. Position Overview The Customer Service Representative serves as the primary point of contact for customers, ensuring every interaction reflects PULSE's commitment to excellence. The successful candidate will handle customer inquiries, resolve issues efficiently, and provide accurate information across multiple communication channels, including phone, email, live chat, and social media. This role requires excellent communication skills, empathy, problem-solving abilities, and the ability to work independently while collaborating with a distributed team. Key Responsibilities Customer Support Respond promptly and professionally to customer inquiries via phone, email, live chat, WhatsApp, and social media platforms. Deliver accurate information regarding products, services, policies, and procedures. Resolve customer complaints with professionalism, empathy, and efficiency. Escalate complex issues to the appropriate departments while ensuring timely follow-up. Maintain a positive and solution-oriented approach in every customer interaction. Customer Experience Build strong customer relationships through exceptional service. Identify customer needs and recommend appropriate solutions. Ensure high levels of customer satisfaction by exceeding service expectations. Follow up with customers when necessary to ensure complete issue resolution. Documentation &amp; Administration Accurately record customer interactions within the CRM system. Maintain detailed notes regarding customer requests and resolutions. Update customer information while ensuring data accuracy. Adhere to company documentation standards and quality requirements. Collaboration Work closely with internal teams including Operations, Sales, Technical Support, and Quality Assurance. Participate in team meetings and continuous improvement initiatives. Share customer feedback to improve products, services, and internal processes. Performance Meet or exceed established KPIs, including: Customer Satisfaction (CSAT) First Contact Resolution (FCR) Average Response Time Average Handling Time (AHT) Quality Assurance (QA) Scores Attendance and Productivity Targets Preferred Qualifications Experience supporting customers across multiple communication channels. Previous experience in BPO, SaaS, e-commerce, healthcare, fintech, or technology industries. Experience with ticketing systems and knowledge base software. Familiarity with customer service metrics and performance standards. Language Requirements Fluent in English (spoken and written). Arabic proficiency is highly preferred. Additional regional languages are considered an advantage. Technical Requirements Candidates must have: Stable broadband internet connection (minimum 25 Mbps recommended). Quiet, professional home office environment. Laptop or desktop computer meeting company specifications. Noise-cancelling headset with microphone. Webcam for virtual meetings and training. Working Hours Full-time remote position. Flexible shifts based on business requirements. May include evenings, weekends, and public holidays. Availability to support customers across different MENA time zones. Key Performance Indicators (KPIs) Success in this role will be measured by: Customer Satisfaction Score (CSAT) First Contact Resolution (FCR) Average Handling Time (AHT) Response Time SLA Compliance Quality Assurance (QA) Scores Attendance and Schedule Adherence Productivity and Ticket Resolution Targets What We Offer Fully remote work environment. Competitive salary. Performance-based incentives and recognition programs. Paid training and continuous professional development. Career growth opportunities within PULSE (MENA). Collaborative and inclusive company culture.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Required Qualifications High school diploma required; Associate's or Bachelor's degree preferred. Minimum of 1 2 years of experience in customer service, contact center, or client support. Experience working remotely is an advantage. Strong computer literacy and ability to learn new systems quickly. Experience using CRM platforms such as Salesforce, Zendesk, Freshdesk, HubSpot, or similar. Proficiency in Microsoft Office or Google Workspace. Reliable high-speed internet connection and a dedicated home workspace. Required Skills Communication Excellent verbal and written communication skills. Professional phone etiquette. Strong active listening abilities. Clear and confident communication. Customer Focus Empathy and patience. Positive attitude. Strong interpersonal skills. Ability to manage difficult conversations professionally. Problem Solving Analytical thinking. Conflict resolution. Decision-making skills. Ability to work under pressure while maintaining quality. Organization Excellent time management. Strong attention to detail. Ability to multitask. Effective prioritization skills.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a motivated and customer-focused Customer Service Representative (Remote) to join our growing team. In this role, you will serve as the first point of contact for customers, providing professional support, resolving inquiries, and ensuring a positive customer experience across multiple communication channels. If you are a strong communicator with a passion for helping people and solving problems, we d love to hear from you.</p><p>Key Responsibilities</p><ul><li>Customer Support &amp; Communication<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner</li><li>Provide accurate information about products, services, billing, and company policies</li><li>Assist customers with account updates, order tracking, troubleshooting, and general support requests</li><li>Deliver friendly, empathetic, and solutions-oriented customer service</li></ul></li><li>Issue Resolution<ul><li>Identify customer concerns and resolve issues efficiently</li><li>Escalate complex or unresolved matters to the appropriate departments when necessary</li><li>Maintain detailed and accurate records of customer interactions and resolutions</li><li>Follow up with customers to ensure complete issue resolution and satisfaction</li></ul></li><li>Customer Experience<ul><li>Build positive relationships with customers through professional communication</li><li>Support customer retention by consistently delivering high-quality service</li><li>Gather customer feedback and share insights to help improve processes and services</li><li>Contribute to a positive and collaborative team environment</li></ul></li><li>Administrative &amp; System Support<ul><li>Utilize CRM systems and customer support tools to manage customer interactions</li><li>Keep customer records and documentation accurate and up to date</li><li>Assist with maintaining internal support resources and knowledge bases</li><li>Adhere to company policies, procedures, and service standards</li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications &amp; Skills</h2><ul><li>1-2 years of experience in customer service, customer support, or a related role</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving and conflict-resolution abilities</li><li>Ability to multitask and work efficiently in a fast-paced environment</li><li>Professional, dependable, and customer-focused attitude</li><li>Strong organizational skills and attention to detail</li><li>Comfortable working independently in a remote environment</li><li>Familiarity with CRM software and customer support platforms is preferred</li><li>Basic computer proficiency, including Microsoft Office or similar tools</li><li>High school diploma or equivalent required; additional education is a plus</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a motivated and customer-focused Customer Service Representative to join our remote team. In this role, you will serve as the primary point of contact for customers, providing exceptional support, resolving inquiries, and ensuring a positive customer experience across phone, email, and chat channels. This position is ideal for someone who enjoys helping people, communicating effectively, and solving problems in a dynamic, fast-paced environment.</p><p><strong>Key Responsibilities</strong></p><p><strong>Customer Support</strong></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, and live chat.</li><li>Provide accurate information regarding products, services, billing, and company policies.</li><li>Assist customers with account management, order status updates, troubleshooting, and general support requests.</li><li>Deliver empathetic, solution-oriented service while maintaining a high standard of customer satisfaction.</li></ul><p><strong>Issue Resolution</strong></p><ul><li>Investigate and resolve customer concerns efficiently and effectively.</li><li>Escalate complex issues to the appropriate teams when necessary.</li><li>Document customer interactions, inquiries, and resolutions accurately.</li><li>Follow up with customers to ensure issues have been fully resolved.</li></ul><p><strong>Customer Experience</strong></p><ul><li>Build positive relationships through professional and courteous communication.</li><li>Contribute to customer retention by consistently delivering high-quality service.</li><li>Gather customer feedback and share insights to support continuous improvement initiatives.</li><li>Collaborate with team members to foster a supportive and customer-centric culture.</li></ul><p><strong>Administrative Support</strong></p><ul><li>Utilize CRM systems and customer service tools to manage customer interactions.</li><li>Maintain accurate customer records and documentation.</li><li>Assist in updating internal knowledge bases and support resources.</li><li>Adhere to company policies, procedures, and service standards.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p><strong>Required</strong></p><ul><li>1 2 years of experience in customer service, customer support, or a related field.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to manage multiple tasks and priorities effectively.</li><li>Strong organizational skills and attention to detail.</li><li>Self-motivated, reliable, and comfortable working independently in a remote environment.</li><li>Proficiency with basic computer applications, including Microsoft Office or equivalent tools.</li><li>High school diploma or equivalent.</li></ul><p><strong>Preferred</strong></p><ul><li>Experience using CRM systems and customer support software.</li><li>Additional customer service training, certifications, or related education.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About the Role We are seeking a dedicated and customer-oriented Customer Service Representative to join our growing remote team. As the first point of contact for our customers, you will play a key role in delivering exceptional service, resolving inquiries, and creating positive customer experiences across phone, email, and live chat channels. This opportunity is ideal for someone who enjoys helping others, communicating effectively, and finding solutions in a fast-paced, customer-focused environment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications Required</h2><ul><li>1 2 years of experience in customer service, customer support, or a related role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving, critical-thinking, and conflict-resolution abilities.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong organizational skills with exceptional attention to detail.</li><li>Self-motivated, dependable, and comfortable working independently in a remote setting.</li><li>Proficiency with Microsoft Office or similar productivity tools.</li><li>High school diploma or equivalent.</li></ul><h2>Preferred</h2><ul><li>Experience working with CRM systems and customer support software.</li><li>Customer service certifications, training, or related education.</li><li>Previous experience in a remote work environment.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About the Role We are looking for a motivated and customer-focused Customer Service Representative to join our remote team. In this role, you will serve as the primary point of contact for customers, providing exceptional support, resolving inquiries, and ensuring a positive customer experience across phone, email, and chat channels. This position is ideal for someone who enjoys helping people, communicating effectively, and solving problems in a dynamic, fast-paced environment.</p><p>Key Responsibilities</p><p>Customer Support</p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, and live chat.</li><li>Provide accurate information regarding products, services, billing, and company policies.</li><li>Assist customers with account management, order status updates, troubleshooting, and general support requests.</li><li>Deliver empathetic, solution-oriented service while maintaining a high standard of customer satisfaction.</li></ul><p>Issue Resolution</p><ul><li>Investigate and resolve customer concerns efficiently and effectively.</li><li>Escalate complex issues to the appropriate teams when necessary.</li><li>Document customer interactions, inquiries, and resolutions accurately.</li><li>Follow up with customers to ensure issues have been fully resolved.</li></ul><p>Customer Experience</p><ul><li>Build positive relationships through professional and courteous communication.</li><li>Contribute to customer retention by consistently delivering high-quality service.</li><li>Gather customer feedback and share insights to support continuous improvement initiatives.</li><li>Collaborate with team members to foster a supportive and customer-centric culture.</li></ul><p>Administrative Support</p><ul><li>Utilize CRM systems and customer service tools to manage customer interactions.</li><li>Maintain accurate customer records and documentation.</li><li>Assist in updating internal knowledge bases and support resources.</li><li>Adhere to company policies, procedures, and service standards.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>1 2 years of experience in customer service, customer support, or a related field.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to manage multiple tasks and priorities effectively.</li><li>Strong organizational skills and attention to detail.</li><li>Self-motivated, reliable, and comfortable working independently in a remote environment.</li><li>Proficiency with basic computer applications, including Microsoft Office or equivalent tools.</li><li>High school diploma or equivalent.</li></ul><p>Preferred</p><ul><li>Experience using CRM systems and customer support software.</li><li>Additional customer service training, certifications, or related education.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About PulseMedia PulseMedia is a forward-thinking digital media and marketing company dedicated to helping businesses grow through innovative digital solutions and exceptional customer experiences. We believe outstanding service and efficient operations are the foundation of long-term client relationships. As we continue to expand, we are seeking a highly organized and customer-focused Customer Service Specialist Admin to join our remote team. Position Overview The Customer Service Specialist Admin serves as the bridge between customer support and administrative operations. In this role, you will provide exceptional customer assistance while managing administrative tasks that ensure smooth daily operations. You will respond to customer inquiries, maintain accurate records, coordinate internal communications, and support various business functions to enhance the overall customer experience. This role is ideal for someone who enjoys both helping customers and maintaining organized administrative processes in a remote work environment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent required; Associate's or Bachelor's degree preferred.</li><li>At least 1 2 years of experience in customer service, customer support, administrative assistance, or office administration.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational and multitasking abilities.</li><li>Exceptional attention to detail.</li><li>Strong problem-solving and critical-thinking skills.</li><li>Ability to work independently while collaborating effectively with remote teams.</li><li>Professional, positive, and customer-focused attitude.</li><li>Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).</li><li>Experience with Google Workspace (Docs, Sheets, Drive, Calendar).</li><li>Familiarity with CRM platforms such as Salesforce, HubSpot, Zendesk, Freshdesk, or similar software.</li><li>Comfortable using video conferencing platforms including Zoom and Microsoft Teams.</li><li>Ability to learn new software and systems quickly.</li><li>Experience in remote customer support or administrative roles.</li><li>Knowledge of digital marketing, media, or technology industries is a plus.</li><li>Experience with project management or collaboration tools such as Asana, Trello, Monday.com, or ClickUp.</li><li>Strong time management and self-motivation in a remote work environment.</li></ul><p></p></section>

<p>About the Role We're seeking a motivated, customer-focused Customer Service Representative to join our growing remote team. As the first point of contact for our customers, you'll play a key role in delivering exceptional service, resolving inquiries, and creating positive experiences across phone, email, and live chat. If you're an excellent communicator who enjoys helping others, solving problems, and working in a collaborative remote environment, we'd love to hear from you. Key Responsibilities Customer Support Respond promptly and professionally to customer inquiries via phone, email, and live chat. Provide accurate information regarding products, services, billing, and company policies. Assist customers with account updates, order tracking, troubleshooting, and general support needs. Deliver friendly, empathetic, and solution-oriented service during every interaction. Issue Resolution Identify customer concerns and resolve issues efficiently and accurately. Escalate complex cases to the appropriate teams when necessary. Maintain detailed and accurate records of customer interactions within company systems. Follow up with customers to ensure issues are fully resolved and satisfaction is achieved. Customer Experience Build lasting customer relationships through professional and courteous communication. Contribute to customer retention by consistently delivering outstanding service. Share customer feedback and insights to help improve products, services, and internal processes. Collaborate with team members to support a positive and productive work environment. Administrative Support Utilize CRM software and customer support platforms to manage customer interactions. Maintain accurate customer records and documentation. Assist in updating internal knowledge bases and support resources. Adhere to company policies, procedures, and quality service standards. What We Offer 100% remote work with flexible scheduling. Competitive compensation based on experience and qualifications. Opportunities for professional development and career advancement. A supportive, collaborative, and inclusive team culture. Healthy work-life balance in a remote-first environment. Long-term career growth with an expanding organization. Diversity &amp; Inclusion We believe diverse perspectives make stronger teams. We are committed to creating an inclusive workplace where every employee feels respected, supported, and empowered to succeed. We welcome applicants of all backgrounds, experiences, and identities and are proud to be an equal opportunity employer.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Skills &amp; Experience</strong> 1 2 years of experience in customer service, customer support, or a related role. Excellent verbal and written communication skills. Strong problem-solving and conflict-resolution abilities. Ability to multitask and prioritize effectively in a fast-paced environment. Professional, dependable, and customer-focused mindset. Strong organizational skills with exceptional attention to detail. Ability to work independently and remain productive in a remote setting. Basic computer proficiency, including Microsoft Office or similar productivity tools. High school diploma or equivalent required; additional education is a plus.</p><p><strong>Preferred Qualifications</strong> Experience using CRM systems and customer support platforms.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> <p>Careers with caring built in - discover our benefits <u>here</u>.</p><br><br> <br> <br> <br> <p>Ferrero began its journey in the small town of <strong>Alba in Piedmont, Italy, in 1946.</strong> Today, it is one of the world’s largest sweet-packaged food companies, with many <strong>iconic brands</strong> sold in countries all over the world. Find out more about Ferrero at <u>ferrero.com</u>.</p><br><br> <br> <br> <br> <p>Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.<br>Find out more <u>here</u>.</p><br><br> <br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>