Job Description

Roles & Responsibilities

About PulseMedia PulseMedia is a forward-thinking digital media and marketing company dedicated to helping businesses grow through innovative digital solutions and exceptional customer experiences. We believe outstanding service and efficient operations are the foundation of long-term client relationships. As we continue to expand, we are seeking a highly organized and customer-focused Customer Service Specialist Admin to join our remote team. Position Overview The Customer Service Specialist Admin serves as the bridge between customer support and administrative operations. In this role, you will provide exceptional customer assistance while managing administrative tasks that ensure smooth daily operations. You will respond to customer inquiries, maintain accurate records, coordinate internal communications, and support various business functions to enhance the overall customer experience. This role is ideal for someone who enjoys both helping customers and maintaining organized administrative processes in a remote work environment.

Key Responsibilities

• Customer Support
  • Respond to customer inquiries via email, live chat, phone, and other communication channels in a professional and timely manner.
  • Resolve customer concerns by identifying solutions and ensuring complete customer satisfaction.
  • Assist customers with account information, product or service questions, billing inquiries, and general support requests.
  • Escalate complex issues to the appropriate departments when necessary.
  • Conduct follow-up communications to ensure successful issue resolution.
  • Maintain a positive and professional customer experience throughout every interaction.
• Administrative Duties
  • Maintain and update customer records within the company's CRM and internal databases.
  • Process customer documentation, service requests, and administrative forms accurately.
  • Schedule meetings, appointments, and follow-up calls when required.
  • Prepare reports on customer service performance and administrative activities.
  • Assist with onboarding documentation for new clients.
  • Organize digital files, maintain records, and ensure data accuracy.
  • Support internal teams with administrative coordination and documentation.
  • Monitor shared inboxes and distribute inquiries to the appropriate departments.
• Collaboration & Operations
  • Coordinate with Sales, Marketing, Finance, and Operations teams to resolve customer issues efficiently.
  • Recommend process improvements to enhance customer satisfaction and operational efficiency.
  • Help maintain internal knowledge bases and standard operating procedures.
  • Participate in team meetings and training sessions.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• At least 1 2 years of experience in customer service, customer support, administrative assistance, or office administration.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Exceptional attention to detail.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently while collaborating effectively with remote teams.
• Professional, positive, and customer-focused attitude.

Technical Skills

• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience with Google Workspace (Docs, Sheets, Drive, Calendar).
• Familiarity with CRM platforms such as Salesforce, HubSpot, Zendesk, Freshdesk, or similar software.
• Comfortable using video conferencing platforms including Zoom and Microsoft Teams.
• Ability to learn new software and systems quickly.

Preferred Qualifications

• Experience in remote customer support or administrative roles.
• Knowledge of digital marketing, media, or technology industries is a plus.
• Experience with project management or collaboration tools such as Asana, Trello, Monday.com, or ClickUp.
• Strong time management and self-motivation in a remote work environment.

What We Offer

• Competitive salary.
• Fully remote work environment.
• Flexible scheduling options.
• Paid time off and company-recognized holidays.
• Career growth and professional development opportunities.
• Ongoing training and mentorship.
• Collaborative, supportive, and inclusive company culture.
• Performance recognition and advancement opportunities.
• Access to modern technology and remote work resources.

Desired Candidate Profile

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• At least 1 2 years of experience in customer service, customer support, administrative assistance, or office administration.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Exceptional attention to detail.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently while collaborating effectively with remote teams.
• Professional, positive, and customer-focused attitude.

Technical Skills

• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience with Google Workspace (Docs, Sheets, Drive, Calendar).
• Familiarity with CRM platforms such as Salesforce, HubSpot, Zendesk, Freshdesk, or similar software.
• Comfortable using video conferencing platforms including Zoom and Microsoft Teams.
• Ability to learn new software and systems quickly.

Preferred Qualifications

• Experience in remote customer support or administrative roles.
• Knowledge of digital marketing, media, or technology industries is a plus.
• Experience with project management or collaboration tools such as Asana, Trello, Monday.com, or ClickUp.
• Strong time management and self-motivation in a remote work environment.