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مدير البنية التحتية وتشغيل تقنية المعلوماتInfrastructure & IT Operations Managerنبذة عن الدور | Role Overview<br>نبحث عن مدير متمكن في البنية التحتية وتشغيل تقنية المعلومات للمساهمة في تشغيل وتطوير بيئة تقنية موثوقة وآمنة وعالية الجاهزية، ودعم مشاريع التحول الرقمي والسحابي. يشمل الدور البنية التحتية المحلية والسحابية، الشبكات، Microsoft 365، إدارة الهوية، المراقبة، النسخ الاحتياطي والتعافي من الكوارث، وإدارة خدمات تقنية المعلومات. We are looking for an experienced Infrastructure & IT Operations Manager to support the operation, modernization, and reliability of our enterprise technology environment and contribute to cloud and digital transformation initiatives. The role covers on-premises and cloud infrastructure, networks, Microsoft 365, identity, monitoring, backup and disaster recovery, and IT service management.<br>المسؤوليات الرئيسية | Key Responsibilities :إدارة وتشغيل وتطوير مراكز البيانات، الخوادم، التخزين، الأنظمة الافتراضية والبنية التحتية المحلية وضمان استمراريتها وجاهزيتها.إدارة ودعم البيئات السحابية والهجينة بما يشمل Azure وGCP، ودعم مشاريع الانتقال للسحابة والتقنيات Cloud-Native.إدارة ودعم Microsoft 365 وActive Directory وMicrosoft Entra ID وخدمات الهوية وSSO وعمليات نقل النطاقات والحسابات والأجهزة.تشغيل وتحسين الشبكات والاتصالات وLAN/WAN/Wi-Fi/VLAN/Internet ودعم حلول VPN وProxy وZTNA وNAC وSD-WAN بالتنسيق مع الأمن السيبراني.مراقبة أداء وتوافر البنية التحتية بشكل استباقي باستخدام PRTG أو الأنظمة المماثلة ومعالجة مشاكل الأداء والسعة.إدارة النسخ الاحتياطي والتعافي من الكوارث (Backup & DR)، وتنفيذ اختبارات الاستعادة وDR والتحقق من متطلبات RTO/RPO.إدارة الحوادث والمشكلات والتغييرات وإجراء Root Cause Analysis (RCA) وفق ممارسات ITIL ومن خلال أنظمة ITSM.تطبيق متطلبات التحديثات، Hardening ومعالجة الثغرات والامتثال بالتنسيق مع فريق الأمن السيبراني.توفير البنية التحتية والتكامل والجاهزية التشغيلية اللازمة لأنظمة ERP والمنصات الرقمية والتطبيقات المؤسسية وAPIs.أتمتة المهام التشغيلية وتحسين الأداء والاعتمادية والاستفادة من Infrastructure Automation / Infrastructure-as-Code عند الحاجة.إدارة ومتابعة الموردين ومقدمي الخدمات وSLAs ومراجعة الحلول والتصاميم والمخرجات الفنية.المحافظة على التوثيق الفني، مخططات البنية التحتية والشبكات، CMDB، إجراءات التشغيل وRunbooks وتحديثها بشكل مستمر.المشاركة في مشاريع التحول الرقمي وتحديث البنية التحتية والسحابة والهوية والاتصالات وضمان الانتقال السلس من المشاريع إلى التشغيل. :Manage and optimize data center, servers, storage, virtualization, and on-premises infrastructure, ensuring high availability and reliability. Administer and support cloud and hybrid environments, including Azure and GCP, and contribute to cloud migration and cloud-native initiatives. Manage and support Microsoft 365, Active Directory, Microsoft Entra ID, SSO, and identity services, including domain, account, and device migrations. Operate and optimize LAN/WAN/Wi-Fi/VLAN/Internet connectivity and support VPN, Proxy, ZTNA, NAC, and SD-WAN solutions in coordination with Cybersecurity. Proactively monitor infrastructure availability, capacity, and performance using PRTG or equivalent platforms. Manage Backup & Disaster Recovery, including restore testing, DR exercises, and compliance with defined RTO/RPO requirements. Support Incident, Problem, Change, and Service Management, perform Root Cause Analysis (RCA), and drive preventive actions in line with ITIL practices. Implement approved patching, hardening, vulnerability remediation, and compliance requirements in coordination with Cybersecurity. Provide infrastructure, integration, and operational readiness for ERP, enterprise applications, digital platforms, and API integrations. Identify and implement infrastructure automation and Infrastructure-as-Code opportunities to improve operational efficiency. Manage technical coordination with vendors, service providers, and SLAs, including technical solution and deliverable reviews. Maintain accurate technical documentation, architecture and network diagrams, CMDB, SOPs, and operational runbooks. Contribute to digital transformation, cloud, infrastructure modernization, identity, and connectivity projects, ensuring successful transition into production operations.<br>المؤهلات | Qualificationsدبلوم او بكالوريوس في تقنية المعلومات، علوم الحاسب، هندسة الحاسب أو تخصص ذي صلة . Bachelor’s degree in IT, Computer Science, Computer Engineering, or a related field.خبرة عملية في البنية التحتية، الأنظمة السحابية، الشبكات وتشغيل تقنية المعلومات. Hands-on experience in enterprise infrastructure, cloud, networking, and IT operations.معرفة قوية بتقنيات Azure, Microsoft 365, Entra ID, Active Directory, Virtualization, Networking, Backup & DR.فهم جيد لممارسات ITIL، ITSM، Incident, Problem & Change Management.مهارات قوية في Troubleshooting, RCA, Automation, Documentation, Vendor & SLA Management.تعتبر شهادات Microsoft, Azure, Google Cloud, VMware, Cisco, ITIL أو Veeam ميزة إضافية.

<h2 ><span lang="ar" dir="rtl">اعلان شركة جسارة عن وظيفة&nbsp;محلل أعمال تقنية المعلومات (IT Business Analyst)</span></h2><h3 ><span lang="ar" dir="rtl">المسؤوليات الرئيسية</span></h3><h4 ><span lang="ar" dir="rtl">تحليل الأعمال</span></h4><ul><li><p ><span lang="ar" dir="rtl">جمع وتحليل وتوثيق متطلبات الأعمال من أصحاب المصلحة.</span></p></li><li><p ><span lang="ar" dir="rtl">ترجمة احتياجات الأعمال إلى مواصفات وظيفية وتقنية.</span></p></li><li><p ><span lang="ar" dir="rtl">عقد ورش عمل واجتماعات لفهم متطلبات المستخدمين.</span></p></li><li><p ><span lang="ar" dir="rtl">تحليل الفجوات بين العمليات الحالية والحلول المقترحة.</span></p></li></ul><h4 ><span lang="ar" dir="rtl">تنفيذ ودعم الأنظمة</span></h4><ul><li><p ><span lang="ar" dir="rtl">دعم تنفيذ أنظمة المؤسسات مثل SAP S/4HANA وSuccessFactors وAriba وغيرها.</span></p></li><li><p ><span lang="ar" dir="rtl">التعاون مع الفرق التقنية والموردين لضمان التهيئة والتكامل الصحيح للأنظمة.</span></p></li><li><p ><span lang="ar" dir="rtl">المشاركة في الاختبارات واختبار قبول المستخدم (UAT) والتحقق من الأنظمة.</span></p></li></ul><h4 ><span lang="ar" dir="rtl">تحسين العمليات</span></h4><ul><li><p ><span lang="ar" dir="rtl">تحديد فرص الأتمتة وتحسين العمليات.</span></p></li><li><p ><span lang="ar" dir="rtl">اقتراح حلول تقنية لرفع كفاءة العمليات.</span></p></li><li><p ><span lang="ar" dir="rtl">توثيق وتحسين سير العمل والعمليات التشغيلية.</span></p></li></ul><h4 ><span lang="ar" dir="rtl">إدارة أصحاب المصلحة</span></h4><ul><li><p ><span lang="ar" dir="rtl">العمل كحلقة وصل بين مستخدمي الأعمال وفرق تقنية المعلومات.</span></p></li><li><p ><span lang="ar" dir="rtl">تقديم الدعم والإرشاد للمستخدمين حول إمكانيات الأنظمة.</span></p></li><li><p ><span lang="ar" dir="rtl">إيصال تحديثات المشاريع والمخاطر للإدارة.</span></p></li></ul><h4 ><span lang="ar" dir="rtl">التوثيق وإعداد التقارير</span></h4><ul><li><p ><span lang="ar" dir="rtl">إعداد وثائق متطلبات الأعمال (BRD) ووثائق المتطلبات الوظيفية (FRD).</span></p></li><li><p ><span lang="ar" dir="rtl">الحفاظ على توثيق الأنظمة وقاعدة المعرفة.</span></p></li><li><p ><span lang="ar" dir="rtl">إعداد تقارير وتحليلات لدعم اتخاذ القرار.</span></p></li></ul><h4 ><span lang="ar" dir="rtl">دعم المشاريع</span></h4><ul><li><p ><span lang="ar" dir="rtl">المشاركة في تخطيط وتنفيذ مشاريع تقنية المعلومات.</span></p></li><li><p ><span lang="ar" dir="rtl">ضمان توافق مخرجات المشروع مع توقعات الأعمال.</span></p></li><li><p ><span lang="ar" dir="rtl">التنسيق مع الموردين والاستشاريين عند الحاجة.</span></p></li></ul><h3 ><span lang="ar" dir="rtl">المتطلبات</span></h3><h4 ><span lang="ar" dir="rtl">المؤهلات</span></h4><ul><li><p ><span lang="ar" dir="rtl">درجة البكالوريوس في تقنية المعلومات أو علوم الحاسب أو إدارة الأعمال أو ما يعادلها.</span></p></li><li><p ><span lang="ar" dir="rtl">شهادات مهنية مثل CBAP أو PMI-PBA أو شهادات SAP تعتبر ميزة إضافية.</span></p></li></ul><h4 ><span lang="ar" dir="rtl">الخبرة</span></h4><ul><li><p ><span lang="ar" dir="rtl">خبرة 3–5 سنوات في تحليل الأعمال أو حلول الأعمال التقنية.</span></p></li><li><p ><span lang="ar" dir="rtl">خبرة في أنظمة ERP مثل SAP S/4HANA وSuccessFactors وAriba.</span></p></li><li><p ><span lang="ar" dir="rtl">خبرة في تنفيذ الأنظمة وتحسين العمليات والتكامل بين الأنظمة.</span></p></li></ul><h3 ><span lang="ar" dir="rtl">المهارات الأساسية</span></h3><ul><li><p ><span lang="ar" dir="rtl">تحليل العمليات التجارية</span></p></li><li><p ><span lang="ar" dir="rtl">جمع وتوثيق المتطلبات</span></p></li><li><p ><span lang="ar" dir="rtl">أنظمة ERP</span></p></li><li><p ><span lang="ar" dir="rtl">إدارة أصحاب المصلحة</span></p></li><li><p ><span lang="ar" dir="rtl">تحليل البيانات وإعداد التقارير</span></p></li><li><p ><span lang="ar" dir="rtl">حل المشكلات والتفكير التحليلي</span></p></li><li><p ><span lang="ar" dir="rtl">مهارات التواصل والعرض</span></p></li></ul>

<h2 ><span lang="ar" dir="rtl">اعلان شركة تابي عن وظيفة&nbsp;محلل أمن المعلومات (Information Security Analyst)</span></h2><h3 ><span lang="ar" dir="rtl">الوصف الوظيفي</span></h3><p ><span lang="ar" dir="rtl">يدعم محلل أمن المعلومات وظائف الحوكمة والمخاطر والامتثال (GRC) من خلال المساهمة في توثيق ومتابعة وتنسيق أنشطة أمن المعلومات داخل المؤسسة. ويساعد في الحفاظ على إطار حوكمة قوي لأمن المعلومات، ودعم عمليات تقييم المخاطر، وضمان التوافق مع المتطلبات التنظيمية والمعايير المعتمدة مثل SAMA وPDPL وISO 27001 وPCI-DSS.</span></p><h3 ><span lang="ar" dir="rtl">المهام والمسؤوليات</span></h3><h4 ><span lang="ar" dir="rtl">الحوكمة وإدارة أمن المعلومات</span></h4><ul><li><p ><span lang="ar" dir="rtl">المساعدة في إعداد وصيانة وثائق إطار حوكمة أمن المعلومات.</span></p></li><li><p ><span lang="ar" dir="rtl">دعم مواءمة مبادرات أمن المعلومات مع أهداف العمل والمتطلبات التنظيمية.</span></p></li><li><p ><span lang="ar" dir="rtl">جمع وتحديث المعلومات المتعلقة بالمتطلبات القانونية والتنظيمية ذات الصلة بأمن المعلومات.</span></p></li><li><p ><span lang="ar" dir="rtl">المشاركة في توثيق العوامل المؤثرة على أمن المعلومات مثل التغيرات التقنية ومتطلبات الأعمال ومستوى تقبل المخاطر.</span></p></li><li><p ><span lang="ar" dir="rtl">المساهمة في تحديث مصفوفات الأدوار والمسؤوليات الخاصة بأمن المعلومات.</span></p></li><li><p ><span lang="ar" dir="rtl">دعم إعداد المواد والتقارير الخاصة بالتواصل الداخلي والخارجي المتعلقة بحوكمة أمن المعلومات.</span></p></li></ul><h4 ><span lang="ar" dir="rtl">إدارة مخاطر أمن المعلومات</span></h4><ul><li><p ><span lang="ar" dir="rtl">المساعدة في حصر وتصنيف الأصول المعلوماتية وتوثيق مالكيها.</span></p></li><li><p ><span lang="ar" dir="rtl">المشاركة في تنفيذ وتوثيق تقييمات مخاطر أمن المعلومات.</span></p></li><li><p ><span lang="ar" dir="rtl">المساهمة في جمع بيانات تحليل أثر الأعمال (BIA).</span></p></li><li><p ><span lang="ar" dir="rtl">دعم أنشطة تقييم التهديدات والثغرات الأمنية من خلال جمع البيانات وإعداد التقارير.</span></p></li><li><p ><span lang="ar" dir="rtl">توثيق الضوابط الأمنية الحالية والمساعدة في تقييم فعاليتها.</span></p></li><li><p ><span lang="ar" dir="rtl">المساهمة في دمج بيانات المخاطر والثغرات ضمن عمليات المشتريات والمشاريع.</span></p></li><li><p ><span lang="ar" dir="rtl">إعداد تقارير المخاطر وإبراز التغييرات المهمة للمراجعة من قبل المختصين.</span></p></li></ul><h4 ><span lang="ar" dir="rtl">تطوير برنامج أمن المعلومات</span></h4><ul><li><p ><span lang="ar" dir="rtl">المساعدة في صيانة الوثائق الخاصة ببرنامج واستراتيجية أمن المعلومات.</span></p></li><li><p ><span lang="ar" dir="rtl">متابعة الأنشطة السيبرانية مثل تنبيهات مركز العمليات الأمنية (SOC) ومراقبة الامتثال.</span></p></li><li><p ><span lang="ar" dir="rtl">دعم مراقبة الالتزام بالسياسات والمعايير والإجراءات الأمنية.</span></p></li><li><p ><span lang="ar" dir="rtl">المساهمة في التحقيقات الأولية للحوادث الأمنية من خلال جمع السجلات والتقارير.</span></p></li><li><p ><span lang="ar" dir="rtl">دعم جمع وتحليل معلومات التهديدات من المصادر الداخلية والخارجية.</span></p></li><li><p ><span lang="ar" dir="rtl">المشاركة في تنسيق المراجعات والتدقيقات والتقييمات الأمنية.</span></p></li><li><p ><span lang="ar" dir="rtl">المساعدة في إعداد مواد التوعية الأمنية وخطط التدريب والتواصل.</span></p></li><li><p ><span lang="ar" dir="rtl">تحديث المعايير والإجراءات والإرشادات الأمنية بشكل مستمر.</span></p></li><li><p ><span lang="ar" dir="rtl">دعم دمج متطلبات أمن المعلومات ضمن وثائق المشاريع والمشتريات.</span></p></li><li><p ><span lang="ar" dir="rtl">متابعة مؤشرات الأداء والمخاطر (KPIs &amp; KRIs) وإعداد التقارير ولوحات المتابعة.</span></p></li></ul><h4 ><span lang="ar" dir="rtl">مهام عامة</span></h4><ul><li><p ><span lang="ar" dir="rtl">دعم تطوير وصيانة سياسات ومعايير وإجراءات أمن المعلومات.</span></p></li><li><p ><span lang="ar" dir="rtl">المشاركة في مبادرات أمن المعلومات مع فرق الأعمال والتقنية.</span></p></li><li><p ><span lang="ar" dir="rtl">المساهمة في مراقبة الامتثال للسياسات الأمنية واللوائح التنظيمية.</span></p></li><li><p ><span lang="ar" dir="rtl">المشاركة في مراجعات أمن المعلومات وإعداد التقارير المرتبطة بها.</span></p></li><li><p ><span lang="ar" dir="rtl">المساعدة في تصنيف المعلومات والأنظمة وتوثيق المتطلبات الأمنية للمشاريع.</span></p></li><li><p ><span lang="ar" dir="rtl">المساهمة في برامج التوعية والتثقيف الأمني داخل المؤسسة.</span></p></li><li><p ><span lang="ar" dir="rtl">تقديم الدعم الإداري والتحليلي لفريق الحوكمة والمخاطر والامتثال وأمن المعلومات.</span></p></li></ul><h3 ><span lang="ar" dir="rtl">المؤهلات والمتطلبات</span></h3><ul><li><p ><span lang="ar" dir="rtl">درجة البكالوريوس في تقنية المعلومات أو علوم الحاسب أو هندسة البرمجيات أو الأمن السيبراني أو تخصص ذي صلة.</span></p></li><li><p ><span lang="ar" dir="rtl">لا يشترط وجود خبرة سابقة، وتعد الخبرة من 0 إلى سنتين في مجال أمن المعلومات ميزة إضافية.</span></p></li><li><p ><span lang="ar" dir="rtl">فهم أساسي لمفاهيم وأطر ومعايير أمن المعلومات مثل ISO 27001 وNIST وSAMA CSF.</span></p></li><li><p ><span lang="ar" dir="rtl">معرفة أساسية بأنظمة حماية البيانات والخصوصية مثل نظام حماية البيانات الشخصية (PDPL).</span></p></li><li><p ><span lang="ar" dir="rtl">يفضل وجود مشاريع أكاديمية أو تدريب تعاوني أو دورات متخصصة في الأمن السيبراني أو إدارة المخاطر أو الامتثال.</span></p></li></ul><h3 ><span lang="ar" dir="rtl">المهارات المطلوبة</span></h3><ul><li><p ><span lang="ar" dir="rtl">مهارات تحليلية قوية والاهتمام بالتفاصيل.</span></p></li><li><p ><span lang="ar" dir="rtl">إعداد التقارير والتوثيق.</span></p></li><li><p ><span lang="ar" dir="rtl">القدرة على التعلم السريع والتطوير المستمر.</span></p></li><li><p ><span lang="ar" dir="rtl">مهارات التواصل والعمل الجماعي.</span></p></li><li><p ><span lang="ar" dir="rtl">إدارة الوقت وتنظيم المهام.</span></p></li><li><p ><span lang="ar" dir="rtl">القدرة على التعامل مع البيانات والمعلومات بسرية ومهنية عالية.</span></p></li></ul>

<ul><li>Diagnose and resolve hardware, software, and network issues for end-users, ensuring minimal disruption to their workflow.</li><li>Install, configure, and maintain computer systems, peripherals, and mobile devices according to company standards.</li><li>Provide timely and effective technical support via phone, email, or in-person, documenting all interactions and resolutions.</li><li>Manage user accounts, permissions, and access controls to safeguard sensitive company data.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Associate's degree or equivalent experience in Information Technology or a related field.</p></li><li><p>Proven experience 10 years in a technical support or help desk environment.</p></li><li><p>CompTIA A+, Network+, or similar foundational IT certifications are highly valued.</p></li><li><p>Proficiency in Windows and macOS operating systems, along with common office productivity software.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Software Technical Support Specialist</b> </p><p><b>Location: Riyadh - Full-time position</b> </p><p> </p><p><b>Job Objective:</b> Provide effective technical support to clients to ensure efficient use of software products, quickly resolve technical issues, and enhance overall customer experience. </p><p> </p><p><b>Responsibilities:</b> </p><ol><li>Receive technical support requests via phone, email, or ticketing systems. </li><li>Diagnose technical issues related to software or operating environments and provide accurate solutions. </li><li>Guide clients on proper usage steps and clarify features and settings. </li><li>Document recurring issues and solutions within the knowledge base. </li><li>Coordinate with the development team upon discovering software bugs and submit detailed reports. </li><li>Monitor updates and new releases of products and inform clients of developments. </li><li>Adhere to Service Level Agreements (SLA) and ensure timely resolution of issues. </li><li>Train new clients on system usage if necessary. </li><li>Write or modify operation manuals for new and updated systems. </li><li>Test new updates for the systems. </li></ol><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Skills and Requirements:</b> </p><ol><li>Practical experience in technical support and customer service in the software field. </li><li>Good understanding of technical environments (Windows / networks / databases / Office applications). </li><li>Good knowledge of SQL and ability to execute basic queries. </li><li>Strong analytical skills and problem diagnosis ability. </li><li>Excellent communication skills and ability to simplify technical information. </li><li>Proficiency in working with ticketing systems and communication tools. </li><li>Ability to work under pressure and manage time effectively. </li></ol><p><b>Qualifications:</b> </p><ol><li>Bachelor's degree in Information Technology, Software Engineering, Computer Science, or a related field. </li><li>Or a Bachelor's degree in any field with certifications or training in a related technical field. </li><li>Good level of proficiency in Arabic and English.</li></ol><p><br></p></div>

<p>AMIT International Group FZE is seeking an experienced IT Support Engineer for a full-time, on-site position in KSA Al- Khobar, Al-Sedfah. The role involves providing comprehensive technical support for desktop systems, managing computer hardware, troubleshooting issues, and ensuring the smooth operation of printers and peripherals. This position also includes remote support for AMIT offices globally. The successful candidate will diagnose and resolve hardware and software issues, support end-users, and maintain system performance to ensure uninterrupted workflow. Beyond day-to-day desktop support, the role contributes to broader IT infrastructure, applications, security, and governance activities, acting as a trusted partner for all tech-related needs.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>IT Infrastructure &amp; Operations:</strong> Manage end-user computing, network infrastructure, and on-site IT setups. Coordinate hardware procurement, vendor management, and asset lifecycle tracking. Oversee LAN/WAN, Wi-Fi deployments, firewalls, and connectivity. Ensure high availability and uptime of IT systems. Conduct site assessments and IT readiness checks for AMIT Stores. Understand AV systems and Digital Signage Screens. Provide technical support for desktop systems, computer hardware, and peripherals, including printer support and maintenance. Deliver remote support or on-field visits to Stores &amp; Warehouse offices when required. Diagnose and resolve hardware and software issues to maintain system performance and uninterrupted workflow.</li><li><strong>Applications Management:</strong> Coordinate enterprise applications (ERP). Manage user access and onboarding/offboarding. Work with vendors for support and enhancements. Support integrations with SAP B1. Ensure smooth deployment of IT tools.</li><li><strong>IT Security &amp; Compliance:</strong> Implement IT security policies aligned with global standards. Manage endpoint security, antivirus, and patching. Support audits and compliance checks. Coordinate incident response. Ensure data protection and access governance.</li><li><strong>Stakeholder Management &amp; Communication:</strong> Act as a bridge between local and global IT teams. Participate in regional/global IT discussions. Provide clear updates and documentation. Align with global IT standards and serve as a trusted partner for all tech-related needs.</li></ul><p><strong>Qualifications &amp; Skills:</strong></p><ul><li>Proficiency in desktop computers and computer hardware.</li><li>Hands-on experience in technical support and troubleshooting.</li><li>Knowledge of printer support and hardware maintenance.</li><li>Ability to handle remote support and on-site client visits.</li><li>Strong problem-solving skills and attention to detail.</li><li>Ability to work efficiently in a fast-paced environment.</li><li>A KSA Driving License will be an advantage.</li><li>Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.</li><li>Relevant professional certifications are preferred: Microsoft Certified Professional (MCP), Microsoft 365 Certified, CompTIA A+, CompTIA Network+, CCNA, ITIL Foundation.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>This is a full-time, on-site role for a Desktop Support Engineer having experience of 4-5 years based in KSA Al- Khobar, Al-Sedfah. The IT Support Engineer will be responsible for providing technical support for desktop systems, managing computer hardware, troubleshooting issues, and ensuring smooth printer and peripheral operations. The role also includes remote support for AMIT offices globally. You will diagnose and resolve hardware and software issues, support end-users, and maintain system performance to ensure uninterrupted workflow. Beyond day-to-day desktop support, the role also contributes to broader IT infrastructure, applications, security, and governance activities as outlined below, acting as a trusted partner for all tech-related needs.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>IT Infrastructure &amp; Operations:</strong> Manage end-user computing, network infrastructure, and on-site IT setups. Coordinate hardware procurement, vendor management, and asset lifecycle tracking. Oversee LAN/WAN, Wi-Fi deployments, firewalls, and connectivity. Ensure high availability and uptime of IT systems. Conduct site assessments and IT readiness checks for AMIT Stores. AV system understanding Digital Sinage Screens. Provide technical support for desktop systems, computer hardware, and peripherals, including printer support and maintenance. Deliver remote support or as on-field visits to Stores &amp; Warehouse offices when required. Diagnose and resolve hardware and software issues to maintain system performance and uninterrupted workflow.</li><li><strong>Applications Management:</strong> Coordinate enterprise applications (ERP). Manage user access and onboarding/offboarding. Work with vendors for support and enhancements. Support integrations with SAP B1. Ensure smooth deployment of IT tools.</li><li><strong>IT Security &amp; Compliance:</strong> Implement IT security policies aligned with global standards. Manage endpoint security, antivirus, and patching. Support audits and compliance checks. Coordinate incident response. Ensure data protection and access governance.</li><li><strong>Stakeholder Management &amp; Communication:</strong> Act as a bridge between local and global IT teams. Participate in regional/global IT discussions. Provide clear updates and documentation. Align with global IT standards and serve as a trusted partner for all tech-related needs.</li></ul><p><strong>Qualifications &amp; Skills:</strong></p><ul><li>Proficiency in desktop computers and computer hardware.</li><li>Hands-on experience in technical support and troubleshooting.</li><li>Knowledge of printer support and hardware maintenance.</li><li>Ability to handle remote support and on-site client visits.</li><li>Strong problem-solving skills and attention to detail.</li><li>Ability to work efficiently in a fast-paced environment.</li><li>A KSA Driving License will be an advantage.</li><li>Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.</li><li>Relevant professional certifications are preferred: Microsoft Certified Professional (MCP), Microsoft 365 Certified, CompTIA A+, CompTIA Network+, CCNA, ITIL Foundation.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a proactive and service-oriented IT Coordinator to join our Information Technology team. This role is responsible for supporting the Hotel technology infrastructure and ensuring all systems, networks, hardware, and software operate efficiently to support daily operations. The IT Coordinator will provide technical support to Warriors, maintain system performance, and assist with technology projects whilst ensuring the highest levels of reliability, security, and user satisfaction across the property.</p><p>Key Responsibilities include:</p><ul><li>Provide first-line technical support to end-users, responding to IT helpdesk requests and troubleshooting hardware, software, and connectivity issues in a timely manner</li><li>Monitor and maintain hotel technology infrastructure, including servers, networks, workstations, and peripheral devices to ensure optimal performance and uptime</li><li>Assist with the installation, configuration, and deployment of hardware and software across the property</li><li>Maintain accurate documentation of IT assets, system configurations, and user access permissions</li><li>Support the implementation and maintenance of security protocols, including user authentication, data protection, and compliance with information security policies</li><li>Coordinate with external vendors and service providers for hardware repairs, software licensing, and technical support escalations</li><li>Assist with technology projects, including system upgrades, migrations, and infrastructure improvements</li><li>Perform routine system backups, updates, and patches to ensure data integrity and system security</li><li>Contribute to the development and maintenance of IT documentation, procedures, and knowledge base resources</li><li>Support user training and onboarding for new technology systems and applications</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.</li><li>Previous experience in IT Support, Help Desk, System Administration, or a similar role.</li><li>Experience within a hotel, resort, or hospitality environment is advantageous.</li><li>Knowledge of computer hardware, software, networking, and troubleshooting techniques.</li><li>Familiarity with Microsoft Windows environments, basic server administration, and network infrastructure.</li><li>Experience with hospitality systems and applications is preferred.</li><li>Proficiency in Microsoft Office applications and IT support tools.</li><li>Strong technical troubleshooting and problem-solving skills.</li><li>Excellent communication and customer service abilities.</li><li>Strong organisational skills with attention to detail.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Commitment to maintaining data security, confidentiality, and operational reliability.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic</span><span> Technical Support engineer </span><span>to contribute to the success of our rapidly growing business.</span></p><br><p><span>You would act as the “Technical Support Engineer” role to join our Riyadh office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and respected relationships with internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.</span></p><br><p><span><strong>As a Technical Support Engineer, you will:</strong></span></p><br><p><span>• </span><span>Provide technical support via phone and web-based systems for customers based in SAARC, ME, and EMEA-based regions.</span></p><br><p><span>• </span><span>Thorough analysis and investigation of customers' reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis, which may also involve reproducing customers' sophisticated network setup in the lab environment.</span></p><br><p><span>• </span><span>Report and follow up with engineering and development to address and resolve product issues.</span></p><br><p><span>• </span><span>Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.</span></p><br><p><span>• </span><span>Running real-time phone or remote access sessions with customers.</span></p><br><p><span>• </span><span>Develop core competency in Fortinet’s product line and technologies.</span></p><br><p><span><strong>We Are Looking For:</strong></span></p><br><p><span>• </span><span>Good knowledge on Firewall and network security</span></p><br><p><span>• </span><span>Good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.</span></p><br><p><span>• </span><span>Strong troubleshooting and problem-solving skills in various OSI layer protocols.</span></p><br><p><span>• </span><span>Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.</span></p><br><p><span>• </span><span>Working knowledge of Linux OS, virtualization technologies, and cloud computing.</span></p><br><p><span>• </span><span>Experience in Python or any similar language will be an added advantage.</span></p><br><p><span>• </span><span>Exemplary skills in oral and written communication include the ability to speak clearly and persuasively, listen carefully to ensure a full understanding of the situation, and respond well to questions when dealing with both positive and negative situations.</span></p><br><p><span><strong>Educational and Experience Requirements:</strong></span></p><br><p><span>• </span><span>6 or more years of experience in the computer networking or security industry.</span></p><br><p><span>• </span><span>Bachelor/Master's degree in Electronics/Computer Science/Software Engineering or an equivalent combination of training and experience.</span></p><br><p><span>• </span><span>NSE 4 or equivalent certification – nice to have</span></p><br><p><span>We encourage candidates from all backgrounds and identities to apply. We offer a competitive Total Rewards package to support you in managing your overall health and financial well-being, flexible work arrangements, and a supportive work environment. If you aspire to experience a challenging, enjoyable, and rewarding career journey, we invite you to consider joining us and bringing solutions that make meaningful and lasting impact to our 660,000+ customers around the globe.</span>&nbsp;<br>&nbsp;</p><br><p>#LI-BG1 #LI-Hybrid</p><br><br><b>Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet’s Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.</b> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are hiring Technical Support Engineers for CCTV &amp; video cloud platform. Fresh graduates with related majors are welcome with full training. Core work covers on-site inspection, fault troubleshooting, system commissioning and client technical service. Candidates with passion for network &amp; security technology are preferred, stable career growth and complete welfare package provided.</p><p><br></p><p>Job Responsibilities</p><p>&nbsp;</p><p>1. Communicate and confirm functional requirements with customers, sort out demand details, clarify acceptance standards. Translate customer demands into executable technical schemes, coordinate internal R&amp;D and implementation teams.</p><p>2. Complete deployment, commissioning and go-live for new projects, including IP planning, recording configuration, access permission setup, cloud device registration, storage tuning and platform parameter optimization; assist clients with project acceptance and trial operation support.</p><p>3. Troubleshoot faults of CCTV cameras, NVR, video management platforms, video cloud platforms and security network via remote access or on-site visits; resolve intermediate issues escalated from L1 support and complete work order closure.</p><p>4. Provide technical training and after-sales consultation for client staff, covering live view, playback , account management and basic self-inspection of failures.</p><p>5. Fill in maintenance tickets, inspection reports and fault logs; sort out equipment inventory, network topology and standard operation procedures; accumulate typical cases and FAQs for internal knowledge base.</p><p>6. Coordinate internally with R&amp;D and procurement teams to report product bugs and hardware defects; communicate progress and system operation status with client contacts; collaborate with manufacturer engineers to resolve complex technical issues.</p><p>7. Conduct regular on-site equipment inspections, online rate checks and storage space cleanup; provide emergency standby service for major events and holidays; implement equipment replacement, system upgrades and patch deployment.</p><p>8. Work location: Riyadh. Fluent proficiency in both Arabic and English</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Fresh Graduate</p><p>1. College diploma or above, major in Computer Science, Network Engineering, Telecommunication, Electronic Information, Weak Current Engineering or Automation;</p><p>2. Strong interest in security monitoring, network infrastructure, cloud platform and IT operation &amp; maintenance technologies; self-motivated to learn new skills and develop long-term career in technical field;</p><p>3. Solid basic knowledge of TCP/IP protocol, IP addressing, LAN and switches; proficient in Windows operation; familiarity with basic Linux commands is a plus;</p><p>4. Preferred experience: hands-on practice with Hikvision, Dahua, Uniview cameras, NVR and POE switches; campus lab maintenance or personal server deployment experience;</p><p>5. Clear logical thinking with strong problem-solving ability and hands-on skills; patient communication, good service awareness, careful and responsible working attitude;</p><p>6. Able to work on-site at project locations, take short business trips and participate in shift-based emergency on-call; willing to receive mentor training and grow from L1 to independent L2 support step by step.</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a proactive and service-oriented IT Coordinator to join our Information Technology team. This role is responsible for supporting the Hotel technology infrastructure and ensuring all systems, networks, hardware, and software operate efficiently to support daily operations. The IT Coordinator will provide technical support to Warriors, maintain system performance, and assist with technology projects whilst ensuring the highest levels of reliability, security, and user satisfaction across the property.</p><p><b>Key Responsibilities include:</b></p><ul><li>Provide first-line technical support to end-users, responding to IT helpdesk requests and troubleshooting hardware, software, and connectivity issues in a timely manner</li><li>Monitor and maintain hotel technology infrastructure, including servers, networks, workstations, and peripheral devices to ensure optimal performance and uptime</li><li>Assist with the installation, configuration, and deployment of hardware and software across the property</li><li>Maintain accurate documentation of IT assets, system configurations, and user access permissions</li><li>Support the implementation and maintenance of security protocols, including user authentication, data protection, and compliance with information security policies</li><li>Coordinate with external vendors and service providers for hardware repairs, software licensing, and technical support escalations</li><li>Assist with technology projects, including system upgrades, migrations, and infrastructure improvements</li><li>Perform routine system backups, updates, and patches to ensure data integrity and system security</li><li>Contribute to the development and maintenance of IT documentation, procedures, and knowledge base resources</li><li>Support user training and onboarding for new technology systems and applications</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.</li><li>Previous experience in IT Support, Help Desk, System Administration, or a similar role.</li><li>Experience within a hotel, resort, or hospitality environment is advantageous.</li><li>Knowledge of computer hardware, software, networking, and troubleshooting techniques.</li><li>Familiarity with Microsoft Windows environments, basic server administration, and network infrastructure.</li><li>Experience with hospitality systems and applications is preferred.</li><li>Proficiency in Microsoft Office applications and IT support tools.</li><li>Strong technical troubleshooting and problem-solving skills.</li><li>Excellent communication and customer service abilities.</li><li>Strong organisational skills with attention to detail.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Commitment to maintaining data security, confidentiality, and operational reliability.</li></ul><p></p></section>

<ul><li>Diagnose and resolve hardware and software issues for desktops, laptops, and peripherals, ensuring minimal downtime for users.</li><li>Install, configure, and maintain operating systems (Windows, macOS, Linux) and application software, optimizing system performance.</li><li>Perform regular system maintenance, including updates, patches, and security configurations, to safeguard against threats.</li><li>Troubleshoot network connectivity issues, including Wi-Fi, Ethernet, and VPN, ensuring reliable access to resources.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High School Diploma or equivalent; Associate's or Bachelor's degree in Computer Science or related field preferred.</li><li>CompTIA A+, Network+, or similar industry certifications demonstrating foundational IT knowledge.</li><li>2+ years of hands-on experience providing technical support in a corporate or educational environment.</li><li>Proficiency in Windows and macOS operating systems, with basic Linux knowledge a plus.</li></ul>

<h3 >About the Role</h3> <p >The Islamic Development Bank (IsDB) is seeking a <strong >Technical Support Officer (IT Systems and Business Analytics Support)</strong> for an outsourced contract position. This role is based in Jiddah, Makkah, Saudi Arabia, and requires a candidate with 5-10 years of relevant experience.</p> <h3 >Role Purpose and Context</h3> <p >This position is integral to supporting the digital transformation, systems administration, automation, business intelligence, and data analytics functions within the Procurement and Project Financial Management (PPFM) department. The Technical Support Officer will contribute to the development, maintenance, and optimization of procurement and financial management systems, while providing essential technical support, reporting, and analytical insights to enhance operational efficiency and decision-making.</p> <h3 >Technical and Administrative Support</h3> <ul > <li >Provide user support for various platforms including JIRA, SAP, Power BI, Smartsheet, SharePoint, ePP, ePFM, and OMS.</li> <li >Manage user access and permissions in accordance with governance and security requirements.</li> <li >Coordinate with the Information Management and Digital Transformation (IMDT) team and other stakeholders to resolve technical issues and implement system enhancements.</li> <li >Maintain system documentation, user guides, and knowledge repositories.</li> <li >Monitor clearance workflows and prepare delay tracking reports.</li> <li >Support divisional committees through coordination and reporting.</li> <li >Maintain internal platforms, collaboration sites, and information repositories.</li> <li >Provide analytical and operational support to PPFM colleagues and other units as required.</li> </ul> <h3 >Digital Transformation and Data Analytics</h3> <ul > <li >Support the automation of procurement, financial management, and administrative workflows.</li> <li >Assist in the design, testing, and deployment of digital solutions.</li> <li >Identify opportunities to utilize AI, automation, and emerging technologies to improve PPFM operations.</li> <li >Contribute to enhancements in procurement processing, contract management, and compliance tracking systems.</li> <li >Manage procurement and financial management data within OMS and related systems.</li> <li >Develop dashboards, analytical reports, and performance monitoring tools using Power BI and other Business Intelligence platforms.</li> <li >Conduct workload, resource allocation, and country portfolio analyses.</li> <li >Generate management information and insights to support strategic and operational decisions.</li> <li >Provide data inputs for institutional reports, management reviews, and performance monitoring exercises.</li> </ul> <h3 >System Development and Business Requirements</h3> <ul > <li >Gather, analyze, and document business requirements for system enhancements.</li> <li >Liaise with IMDT and business stakeholders on procurement and Public Financial Management (PFM) solutions.</li> <li >Support user acceptance testing (UAT), system validation, and post-implementation reviews.</li> <li >Design and maintain customized reporting solutions, ensuring data governance.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >A minimum of <strong >5 to 10 years</strong> of relevant experience in IT systems support, business analytics, or a related field.</li> <li >Demonstrated proficiency with enterprise systems and business intelligence tools such as JIRA, SAP, Power BI, Smartsheet, SharePoint, ePP, ePFM, and OMS.</li> <li >Experience in supporting digital transformation initiatives, workflow automation, and data management.</li> <li >Strong analytical skills for developing reports, dashboards, and conducting various analyses.</li> <li >Ability to gather and document business requirements and support the full system development lifecycle.</li> </ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage and maintain the hotel's IT infrastructure, including servers, workstations, network equipment, Wi-Fi, and internet connectivity. Ensure the continuous operation of hotel systems, including PMS, POS, reservation systems, key card systems, accounting software, and other hospitality applications. Monitor system performance and resolve hardware, software, and network issues promptly. Implement and maintain cybersecurity measures, including antivirus protection, firewalls, data backup, disaster recovery, and access controls. Manage user accounts, email systems, and permissions for all employees. Coordinate with software and hardware vendors for installation, maintenance, upgrades, and support. Plan and execute IT projects, including system upgrades, new technology implementations, and infrastructure improvements. Maintain inventory of IT assets, software licenses, and equipment. Develop and maintain IT policies, procedures, and documentation. Provide technical support and training to hotel staff. Ensure compliance with data privacy regulations and company information security standards. Monitor and manage IT budgets, maintenance contracts, and procurement of IT equipment. Support conference and meeting technology, including audiovisual equipment and presentation systems. Ensure business continuity through regular data backups and disaster recovery testing. Stay informed about emerging technologies and recommend improvements that enhance hotel operations and guest experience.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 5 years of IT experience, with at least 2 years in a managerial or supervisory role. Experience in the hospitality industry is preferred. Strong knowledge of Windows Server, Microsoft 365, Active Directory, networking, virtualization, and cloud services. Experience with hotel systems such as PMS, POS, door lock systems, IPTV, and CCTV is an advantage. Knowledge of cybersecurity principles and best practices. Professional certifications such as CompTIA Network+, Security+, Microsoft, Cisco (CCNA), or ITIL are desirable.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p># Technical Support Engineer Job Description</p><p>&nbsp;</p><p>We are hiring Technical Support Engineers for CCTV &amp; video cloud platform. Fresh graduates with related majors are welcome with full training. Core work covers on-site inspection, fault troubleshooting, system commissioning and client technical service. Candidates with passion for network &amp; security technology are preferred, stable career growth and complete welfare package provided.</p><p>&nbsp;</p><p>## Job Responsibilities</p><p>&nbsp;</p><p>1. Communicate and confirm functional requirements with customers, sort out demand details, clarify acceptance standards. Translate customer demands into executable technical schemes, coordinate internal R&amp;D and implementation teams.</p><p>2. Complete deployment, commissioning and go-live for new projects, including IP planning, recording configuration, access permission setup, cloud device registration, storage tuning and platform parameter optimization; assist clients with project acceptance and trial operation support.</p><p>3. Troubleshoot faults of CCTV cameras, NVR, video management platforms, video cloud platforms and security network via remote access or on-site visits; resolve intermediate issues escalated from L1 support and complete work order closure.</p><p>4. Provide technical training and after-sales consultation for client staff, covering live view, playback , account management and basic self-inspection of failures.</p><p>5. Fill in maintenance tickets, inspection reports and fault logs; sort out equipment inventory, network topology and standard operation procedures; accumulate typical cases and FAQs for internal knowledge base.</p><p>6. Coordinate internally with R&amp;D and procurement teams to report product bugs and hardware defects; communicate progress and system operation status with client contacts; collaborate with manufacturer engineers to resolve complex technical issues.</p><p>7. Conduct regular on-site equipment inspections, online rate checks and storage space cleanup; provide emergency standby service for major events and holidays; implement equipment replacement, system upgrades and patch deployment.</p><p>8. Work location: Riyadh. Fluent proficiency in both Arabic and English</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>1. College diploma or above in IT/telecommunication/weak current fields, with 1+ years experience in security video, IT system or cloud platform technical support;</p><p>2. Full proficiency in end-to-end CCTV system troubleshooting: cameras, NVR, storage, POE security network, local video platform and video cloud;</p><p>3. Skilled in basic Linux operation, log analysis and network configuration (VLAN, port setup, routing); capable of solving mass device offline, abnormal bitrate, cloud playback failure and other medium-level faults independently;</p><p>4. Capable of independent on-site implementation, system commissioning, client acceptance and training; able to deliver formal technical documents, inspection reports and technical schemes;</p><p>5. Excellent communication and coordination skills to liaise with senior client representatives and drive issue resolution; able to withstand pressure from frequent business trips and night emergency support;</p><p>6. Certifications such as HCIA, Security System Engineer or Low Voltage Electrician Certificate are preferred; candidates with experience in large industrial parks, government projects.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role Overview:</strong><br> DeepSource Technologies is seeking a proactive and customer-focused L1 Support professional to provide first-line technical assistance to end users. The candidate will support various IT systems, troubleshoot issues, and ensure efficient resolution to enhance user satisfaction.</p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li>Respond promptly to incoming support requests through phone, email, or ticketing systems.</li><li>Diagnose and resolve common hardware, software, and network issues.</li><li>Document support activities and update tickets with accurate information.</li><li>Escalate complex problems to appropriate higher-level support teams.</li><li>Assist in system setups, installations, and configurations as needed.</li><li>Maintain knowledge base articles for frequent problems and solutions.</li><li>Work closely with other IT teams to ensure timely resolution of incidents.</li><li>Hands-on experience using ticketing systems (e.g., Jira Service Desk, Zendesk, ServiceNow, Freshdesk) for logging, tracking, and resolving support tickets in line with SLA commitments</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>We are seeking a proactive and skilled L1 Support Engineer to join our IT Managed Services team. This role is responsible for providing first-level technical support, monitoring IT systems, troubleshooting issues, and escalating incidents related to enterprise IT infrastructure, cloud, networking, and security technologies. The ideal candidate will have strong analytical skills, excellent communication abilities, and a customer-focused approach to IT operations.&nbsp;</span></p><br><br><br><p>Responsibilities:</p><br><br><br><br><ul><li>Provide first-level support for IT incidents and service requests across various enterprise technologies, ensuring timely resolution and accurate documentation&nbsp;</li><li>Monitor infrastructure components, including compute, storage, networking, security, and cloud environments, responding to alerts and performing initial troubleshooting&nbsp;</li><li>Perform basic administration tasks such as system health checks, log analysis, and routine maintenance activities&nbsp;</li><li>Assist in configuring, provisioning, and maintaining IT systems, including virtualization, cloud platforms, security appliances, and networking devices&nbsp;</li><li>Escalate complex issues to L2/L3 teams while ensuring proper knowledge transfer and ticket documentation&nbsp;</li><li>Follow IT service management (ITSM) processes and best practices, adhering to SLAs for incident response and resolution&nbsp;</li><li>Assist in backup and disaster recovery operations, ensuring data integrity and availability&nbsp;</li><li>Support access management, identity verification, and security compliance procedures&nbsp;</li><li>Document troubleshooting steps, issue resolutions, and system configurations in the knowledge base&nbsp;</li><li>Participate in shift-based operations, including weekends and on-call support as required</li></ul><br><p>Requirements: </p><br><br><ul><li>Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)&nbsp;</li><li>1-3 years of experience in an IT support or infrastructure monitoring role&nbsp;</li><li>Basic knowledge of enterprise IT infrastructure, including compute, storage, networking, security, and cloud platforms&nbsp;</li><li>Familiarity with ITSM tools (ServiceNow) and ticketing systems&nbsp;</li><li>Experience with monitoring tools for system health checks and log analysis&nbsp;</li><li>Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLANs)&nbsp;</li><li>Strong troubleshooting and diagnostic skills with an analytical approach&nbsp;</li><li>Excellent verbal and written communication skills&nbsp;</li><li>Ability to work in a fast-paced, team-oriented environment&nbsp;</li><li>Customer-centric mindset with the ability to handle technical queries efficiently</li></ul><br><p>Nice to Have:</p><br><br><br><br><ul><li>Certifications such as VMware VCTA, CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator&nbsp;</li><li>Experience with automation tools and scripting (PowerShell, Bash, Python)&nbsp;</li><li>Basic knowledge of cloud computing platforms and hybrid cloud environments&nbsp;</li><li>Understanding of cybersecurity principles and endpoint protection solutions&nbsp;</li><li>Experience with identity and access management tools&nbsp;</li><li>Familiarity with IT asset management and compliance tracking&nbsp;</li><li>Exposure to containerized environments and orchestration tools&nbsp;</li><li>#LI-JB2</li></ul>&amp;#xa;&amp;#xa;<p><span><b>About Rackspace Technology</b></span></p><br><br><p><span>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.</span></p><br><br><br><p><span><b>More on Rackspace Technology</b></span></p><br><br><p><span>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.</span></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Job Description:</p><p>Position: IT Support&nbsp;</p><p>Experience 7 + years</p><p>Place: Riyadh</p><p>Joining Date: Immediate</p><p>Salary : negotiable</p><p>&nbsp;</p><p>Skill Sets:</p><p>MS Dynamics 365, Biz Central, LS Retail, POS, Shopify, Service/issue Mgmt, User Interaction, Development/customization experience, Retail experience, SW knowledge. Arabic Speaking - advantage.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>To analyze, develop, implement, and maintain Hospital Management Information Systems (HMIS) to support clinical, administrative, and operational functions within the Medical Services Department. The role ensures the effective utilization of HMIS to enhance patient care, streamline workflows, and improve data accuracy and security.</p><p><b><u>MAIN RESPONSIBILITIES:</u></b></p><p><b>Policies, Processes and Procedures</b></p><ul><li>Follow all relevant section policies, processes, standard operating procedures, and instructions to ensure work is carried out in a controlled and consistent manner.</li></ul><p><b>Day-to-Day Operations</b></p><ul><li>Carry out daily responsibilities in accordance with established procedures and standards.</li></ul><p><b>System Analysis &amp; Design</b></p><ul><li>Analyze departmental requirements and translate them into system specifications.</li><li>Design workflows and system configurations to meet operational needs.</li></ul><p><b>Application Development &amp; Customization</b></p><ul><li>Develop, customize, and upgrade Hospital Management Information Systems (HMIS) and related modules in collaboration with vendors and internal teams.</li></ul><p><b>Implementation &amp; Integration</b></p><ul><li>Coordinate the deployment of HMIS solutions.</li><li>Ensure seamless integration with existing hospital systems and infrastructure.</li></ul><p><b>Data Management &amp; Security</b></p><ul><li>Oversee data collection, entry, validation, and reporting processes.</li><li>Ensure data accuracy, confidentiality, and compliance with hospital policies and regulatory standards.</li></ul><p><b>User Support &amp; Training</b></p><ul><li>Provide technical support, training, and guidance to end users.</li><li>Optimize system utilization and troubleshoot technical issues effectively.</li></ul><p><b>System Maintenance &amp; Upgrades</b></p><ul><li>Monitor system performance.</li><li>Conduct regular maintenance activities.</li><li>Implement system updates and security patches to ensure optimal performance and security.</li></ul><p><b>Documentation &amp; Reporting</b></p><ul><li>Maintain comprehensive documentation of system configurations, processes, and user manuals.</li><li>Generate reports for management review and decision-making.</li></ul><p><b>Process Optimization</b></p><ul><li>Identify opportunities to automate workflows and improve operational processes through system enhancements.</li></ul><p><b>Safety, Health &amp; Environment</b></p><ul><li>Comply with all relevant safety, health, and environmental procedures to ensure a healthy and safe working environment.</li></ul><p><b>Additional Responsibilities</b></p><ul><li>Perform any other duties that may reasonably be expected and that form part of the responsibilities of the position.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Academic &amp; Professional Qualifications</b></p><ul><li>Bachelor's degree in <b>Computer Science, Information Technology, Health Informatics, or a related field.</b></li><li>Relevant certifications in <b>Hospital Information Systems</b> or <b>Project Management</b> are preferred.</li></ul><p><b>Experience</b></p><ul><li>Minimum <b>5 years</b> of experience in healthcare IT, hospital information systems, or related fields.</li><li>Experience in system analysis, implementation, and support within a hospital environment is preferred.</li></ul><p><b>Languages</b></p><ul><li>Minimum English language proficiency: <b>KJO Level 5 – Upper Intermediate.</b></li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Overview:</strong></p><br><p>We are looking for a skilled <strong>T24 Technical Support Specialist</strong> with a strong focus on <strong>COB (Close of Business) support</strong> to ensure the smooth and uninterrupted operation of core banking activities. The candidate will be responsible for monitoring, maintaining, and troubleshooting T24 technical environments, especially during COB execution cycles. The ideal candidate will have solid experience in T24 architecture, COB performance tuning, issue resolution, and batch job control.</p><br><p><strong>Responsibilities:</strong></p><br><p><strong>COB Monitoring &amp; Execution:</strong></p><br><ul><li>Monitor and manage the daily Close of Business (COB) processing and ensure its completion within the agreed SLA.</li><li>Investigate and resolve COB failures, errors, or delays and provide immediate support to ensure continuity of operations.</li><li>Coordinate with functional users and infrastructure teams to resolve issues affecting COB.</li></ul><p><strong>Technical Support &amp; Maintenance:</strong></p><br><ul><li>Provide technical support for T24 modules, interfaces, and environments.</li><li>Manage and troubleshoot batch jobs, scripts, and environment parameters.</li><li>Perform T24 system health checks, log analysis, and application-level monitoring.</li><li>Ensure uptime and performance of all T24 environments (live, test, development).</li></ul><p><strong>Issue Management &amp; Root Cause Analysis:</strong></p><br><ul><li>Log, track, and resolve incidents related to COB and T24 system operations.</li><li>Conduct root cause analysis of recurring COB-related issues and suggest permanent fixes.</li><li>Document issue resolutions and create knowledge base materials for common incidents.</li></ul><p><strong>Coordination &amp; Communication:</strong></p><br><ul><li>Liaise with Temenos or vendors for issue escalation and patch application.</li><li>Coordinate with infrastructure, database, and application teams during critical support windows.</li><li>Work closely with business users and core banking functional consultants to align support priorities.</li></ul><p><strong>Performance &amp; Automation:</strong></p><br><ul><li>Identify areas for COB process optimization and automation.</li><li>Contribute to performance tuning of COB cycles and batch jobs.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Workflow &amp; Informatics Consultant (TLA / LIS / Automation) — <span><span>Beckman Coulter Diagnostics</span></span><p>At <span><span>Danaher</span></span>, we build solutions that help labs move faster, operate smarter, and deliver results clinicians can trust. In this role, you’ll sit at the intersection of laboratory operations, informatics, automation, and customer value—translating real workflow pain points into scalable Total Lab Automation (TLA) and informatics solutions.</p><br>What you’ll do<ul><li><p>Act as a workflow and informatics subject matter expert across clinical labs, connecting operational needs with platform capabilities (analytics + pre-/post-analytics + sample/data flow) to enable end-to-end lab solutions.</p><br></li><li><p>Partner with customers to understand current-state workflows and constraints, then design a future-state model using Lean and workflow engineering methods.</p><br></li><li><p>Lead lab assessment activities including:</p><br><ul><li><p>Customer expectations and success criteria</p><br></li><li><p>Workflow mapping, lab volumes, and operational bottlenecks</p><br></li><li><p>Current vs. future state design grounded in Lean Six Sigma best practices</p><br></li></ul></li><li><p>Deliver workflow consulting outputs and recommendations, including:</p><br><ul><li><p>Laboratory process maps and visualizations (Value Stream Maps, Spaghetti diagrams, 5S walk findings)</p><br></li><li><p>Layout documentation and future layout proposals</p><br></li><li><p>Simulation-driven recommendations (e.g., turnaround time (TAT) simulation)</p><br></li></ul></li><li><p>Create and deliver compelling proposals and presentations to support selling and delivery for medium to large healthcare providers, using tools such as MS Excel, PowerPoint, Visio, and AutoCAD.</p><br></li><li><p>Serve as a trusted advisor to customers—ensuring the solution is competitive, measurable, and aligned to clinical/operational goals.</p><br></li><li><p>Build and maintain a customer-facing best practices library for Automation/IT, including shareable rules libraries and automation metrics.</p><br></li><li><p>Provide product presentations, demonstrations, and end-user trainings/workshops.</p><br></li><li><p>Participate in key customer meetings focused on TLA and Beckman Coulter solutions, supporting data collection, discovery, and solution alignment.</p><br></li><li><p>Provide consulting support for informatics solution products (LIS/IT integration and workflow enablement).</p><br></li><li><p>Work directly with sales and service teams to develop project plans that deliver the agreed solution on time and within budget.</p><br></li><li><p>Own execution: manage project tasks, risks, and dependencies, including direct and matrixed resources as required.</p><br></li></ul>What you bring<ul><li><p>Familiarity with healthcare integration standards (ASTM, HL7, etc.).</p><br></li><li><p>Strong understanding of clinical lab environments, customer workflows, and the critical components of a Laboratory Information System (LIS).</p><br></li><li><p>Ability to troubleshoot, consult, and drive resolution—balancing technical depth with operational practicality.</p><br></li><li><p>Strong communication skills with the ability to translate requirements across technical and non-technical stakeholders.</p><br></li><li><p>Solid technical foundation across: Microsoft Windows, SQL, networking, and security concepts.</p><br></li><li><p>Strong facilitation, presentation, and customer-facing consulting skills, with the ability to run discovery sessions and influence outcomes.</p><br></li><li><p>A self-driven “can-do” mindset with the ability to execute with limited day-to-day direction.</p><br></li><li><p>Strong internal and external networking capability; able to build long-term relationships and credibility quickly.</p><br></li><li><p>Awareness of laboratory accreditation expectations and evolving policies/technology that shape lab operations.</p><br></li></ul>Minimum qualifications<ul><li><p>Bachelor’s degree in Laboratory Sciences, Informatics, Biomedical, or a related field.</p><br></li><li><p>Minimum of 5 years’ experience in the IVD industry; consultancy + solution selling experience is strongly preferred.</p><br></li><li><p>1–2 years of LIS consulting, technical support, or process management experience.</p><br></li><li><p>Demonstrated experience tailoring solutions, tactics, and strategies to support account acquisition and growth within clinical/hospital lab environments.</p><br></li></ul><p><span>Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.</span></p><br><p><span>For more information, visit </span><span>www.danaher.com</span><span>.</span></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>