Job description

# Technical Support Engineer Job Description

We are hiring Technical Support Engineers for CCTV & video cloud platform. Fresh graduates with related majors are welcome with full training. Core work covers on-site inspection, fault troubleshooting, system commissioning and client technical service. Candidates with passion for network & security technology are preferred, stable career growth and complete welfare package provided.

## Job Responsibilities

1. Communicate and confirm functional requirements with customers, sort out demand details, clarify acceptance standards. Translate customer demands into executable technical schemes, coordinate internal R&D and implementation teams.

2. Complete deployment, commissioning and go-live for new projects, including IP planning, recording configuration, access permission setup, cloud device registration, storage tuning and platform parameter optimization; assist clients with project acceptance and trial operation support.

3. Troubleshoot faults of CCTV cameras, NVR, video management platforms, video cloud platforms and security network via remote access or on-site visits; resolve intermediate issues escalated from L1 support and complete work order closure.

4. Provide technical training and after-sales consultation for client staff, covering live view, playback , account management and basic self-inspection of failures.

5. Fill in maintenance tickets, inspection reports and fault logs; sort out equipment inventory, network topology and standard operation procedures; accumulate typical cases and FAQs for internal knowledge base.

6. Coordinate internally with R&D and procurement teams to report product bugs and hardware defects; communicate progress and system operation status with client contacts; collaborate with manufacturer engineers to resolve complex technical issues.

7. Conduct regular on-site equipment inspections, online rate checks and storage space cleanup; provide emergency standby service for major events and holidays; implement equipment replacement, system upgrades and patch deployment.

8. Work location: Riyadh. Fluent proficiency in both Arabic and English

Skills

1. College diploma or above in IT/telecommunication/weak current fields, with 1+ years experience in security video, IT system or cloud platform technical support;

2. Full proficiency in end-to-end CCTV system troubleshooting: cameras, NVR, storage, POE security network, local video platform and video cloud;

3. Skilled in basic Linux operation, log analysis and network configuration (VLAN, port setup, routing); capable of solving mass device offline, abnormal bitrate, cloud playback failure and other medium-level faults independently;

4. Capable of independent on-site implementation, system commissioning, client acceptance and training; able to deliver formal technical documents, inspection reports and technical schemes;

5. Excellent communication and coordination skills to liaise with senior client representatives and drive issue resolution; able to withstand pressure from frequent business trips and night emergency support;

6. Certifications such as HCIA, Security System Engineer or Low Voltage Electrician Certificate are preferred; candidates with experience in large industrial parks, government projects.