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<p>As a Senior Project Manager, you are responsible for the strategic leadership and successful delivery of complex, multi-disciplinary projects, with a focus on mixed-use and commercial developments, from early concept through to completion. The role requires a highly proactive and commercially astute approach, ensuring delivery aligns with client objectives, project requirements, operational considerations, and programme commitments. You will lead project teams, drive decision-making, and manage key stakeholder relationships, ensuring high-quality outcomes across all stages of design and delivery. You are expected to operate with a high degree of autonomy, provide leadership across multiple workstreams, and act as a trusted advisor to clients.</p><p>Contract &amp; Scope Lead project set-up, including contract finalisation, internal alignment, and mobilisation of the team. Fully understand and manage the contract, ensuring compliance with key obligations and deliverables. Define, agree, and manage scope across all disciplines, ensuring clarity of responsibilities. Lead the appointment and coordination of sub-consultants, including scope, fees, and agreements. Identify and manage changes to scope, leading variation preparation, negotiation, and agreement with the client. Ensure all deliverables meet WSP quality standards and client expectations.</p><p>Communication &amp; Team Leadership Act as the primary interface with clients, consultants, contractors, end users, and key stakeholders. Provide clear leadership, establishing a high-performing "one team" culture. Lead client engagement, workshops, and presentations, including executive-level reporting. Manage complex stakeholder environments, including developers, consultants, contractors, operators, end users, and authorities. Support clients with strategic decision-making, balancing commercial, operational, technical, and design priorities. Proactively manage expectations, risks, and issues to maintain trust and project momentum.</p><p>Programme Lead development of detailed, realistic programmes aligned with project delivery requirements and key milestones. Manage programmes proactively, identifying and mitigating risks to delivery. Coordinate with design teams to ensure alignment across all disciplines and project phases. Oversee integration of design, procurement, construction, commissioning, and handover activities. Ensure programmes reflect authority approvals, procurement strategies, construction sequencing, and phased handovers where applicable. Work with Planning &amp; Controls to maintain robust P6 programmes and client reporting.</p><p>Design &amp; Technical Coordination Lead multidisciplinary design coordination through all stages (Concept to IFC and construction support). Ensure alignment between client requirements, operational objectives, and technical design solutions. Oversee design reviews, ensuring buildability, compliance, and coordination across disciplines. Drive high-quality outputs through structured QA/QC processes. Ensure coordination across all project stakeholders and technical interfaces.</p><p>Risk Management Establish and lead the project Risk Register, ensuring regular review and active management. Identify key risks associated with project delivery, stakeholder requirements, authority approvals, procurement activities, and programme constraints. Develop and implement mitigation strategies. Escalate critical risks to senior leadership and clients as required.</p><p>Commercial Management Lead all project commercial aspects, including budget management and financial reporting. Manage project invoicing, cost tracking, and financial performance. Lead preparation, negotiation, and agreement of variations. Provide commercial advice to clients, particularly relating to programme impacts, scope changes, and project-related risks.</p><p>Delivery &amp; Handover Oversee project delivery through to completion, ensuring alignment with client and operational objectives. Coordinate phased handovers and ensure effective management of interfaces between project stakeholders and delivery packages. Ensure smooth transition between project phases, including design, supervision, construction, commissioning, and handover. Lead project close-out, ensuring all deliverables, approvals, and documentation are complete.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Architecture, or a related field. 13+ years professional experience delivering complex mixed-use, commercial, or large-scale developments. Proven track record delivering complex, multidisciplinary projects from Concept through to IFC and construction. Demonstrable experience delivering complex multidisciplinary projects through all project lifecycle stages. Experience working with major developers, operators, or large organizations preferred. Experience managing large, multidisciplinary teams and multiple stakeholders.</p><p>Core Competencies Strong leadership and ability to operate at a senior, client-facing level. Strategic thinking with the ability to manage competing priorities. Excellent stakeholder management within complex, multidisciplinary project environments. Commercial acumen and contractual awareness. Strong programme and risk management capability. Ability to drive quality, coordination, and technical excellence. Collaborative and proactive communication style. Ability to lead and motivate multidisciplinary teams. Strong understanding of health and safety in design.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description:</b></p><br><p><b>Job Description: Senior Account Service Delivery Manager (Banking Sector)</b></p><br><p><b>Job Overview</b></p><br><p>The <b>Senior Account Service Delivery Manager (ASDM)</b> serves as the primary Vendor Account Executive and Delivery Head for a strategic banking client. This leadership role owns the end-to-end delivery of both <b>Software Development</b> and <b>IT Operations</b> teams.</p><br><p>The role manages a complex, layered structure where both development and operations streams have their own dedicated Team Leads and Managers. Delivery utilizes a hybrid model balancing <b>Onshore/Offshore</b> resource optimization with <b>Agile/Waterfall</b> delivery frameworks.</p><br><p><b>Key Responsibilities</b></p><br><p><b>Account &amp; Vendor Governance (Primary Interface)</b></p><br><ul><li><b>Client Relationship</b>: Act as the single point of accountability for the bank’s executive IT leadership, running weekly, monthly, and quarterly performance steering committees.</li><li><b>Financial Management</b>: Manage the account P&amp;L, resource forecasting, and contract renewals or extensions (SOWs/CRs).</li><li><b>Escalation Management</b>: Act as the ultimate vendor escalation path for delivery delays or critical operational incidents.</li></ul><p><b>People Leadership &amp; Delivery Model Management</b></p><br><ul><li><b>Layered Leadership</b>: Direct and mentor a direct-report tier of Development Managers and Operations Leads who oversee daily execution.</li><li><b>Onshore/Offshore Orchestration</b>: Manage a hybrid shoring model, optimizing high-touch onshore presence for client requirements alongside cost-effective offshore delivery hubs.</li><li><b>Resource Optimization</b>: Ensure smooth handovers, effective communication tools, and overlapping schedules between geographical locations.</li></ul><p><b>Methodological Governance (Hybrid Agile &amp; Waterfall)</b></p><br><ul><li><b>Waterfall Delivery</b>: Govern long-term, compliance-driven core banking migrations or platform integrations requiring strict milestone tracking and rigid scope control.</li><li><b>Agile Engineering</b>: Drive continuous integration, sprint planning, and rapid feature releases for digital channels (mobile, web) via dedicated Scrum teams.</li><li><b>Hybrid Synchronization</b>: Ensure fast-paced Agile sprint releases map cleanly into the bank's strict, Waterfall-governed release windows without creating production drift.</li></ul><p><b>Production Operations &amp; Service Level Agreements (SLAs)</b></p><br><ul><li><b>SLA/KPI Compliance</b>: Enforce 99.9%+ availability targets across all vendor-supported banking systems and application pools.</li><li><b>Incident Lifecycle</b>: Provide high-level governance during critical application outages, ensuring internal team leads execute prompt root-cause analysis (RCA).</li><li><b>Continuous Improvement</b>: Implement Service Improvement Plans (SIPs) to address systemic performance or code quality issues reported by the operations arm.</li></ul><p><b>Risk, Security &amp; Regulatory Compliance</b></p><br><ul><li><b>Banking Standards</b>: Ensure all delivered software and operational processes strictly comply with central bank guidelines, financial data privacy regulations, and audit requirements.</li><li><b>Contractual Risk</b>: Proactively identify and manage technical, operational, or legal delivery risks to avoid vendor penalties or SLA credit payouts.</li></ul><p><b>Qualifications &amp; Skills</b></p><br><p><b>Experience &amp; Education</b></p><br><ul><li><b>Education</b>: Bachelor’s degree in Computer Science, Information Systems, Business Administration, or equivalent experience.</li><li><b>Experience</b>: 15+ years of IT delivery experience, with 5+ years leading multi-million dollar vendor accounts inside a retail or corporate commercial banking environment.</li><li><b>Leadership Scope</b>: Proven track record of managing a team-of-teams structure (managing through subordinate managers) across multi-country (onshore/offshore) setups.</li></ul><p><b>Frameworks &amp; Certifications (Highly Preferred)</b></p><br><ul><li><b>Service Management</b>: ITIL v4 (Managing Professional level).</li><li><b>Project Management</b>: PMP (Waterfall methodologies) and PMI-ACP or SAFe (Agile scaling frameworks).</li></ul><p><b>Technical &amp; Soft Skills</b></p><br><ul><li><b>Banking Domain</b>: Broad comprehension of core banking components, payment rails, clearing houses, and security standards (OWASP, data encryption).</li><li><b>Vendor Expertise</b>: Strong contract interpretation skills, negotiation abilities, and commercial awareness.</li><li><b>Communication</b>: Masterful communication skills to seamlessly translate deep technical issues into plain business risks for bank directors.</li></ul><p><span>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.</span></p><br><p><b><span>Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.&nbsp;More information on employment scams is available</span></b>&nbsp;<span>here</span><span><b><i>.</i></b></span></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role and Company</h3> <p style="margin:0 0 12px; ************;">Airbus *** is seeking an <strong style="font-weight:700;">IT Network Engineer</strong> to join its IT Team. This full-time role is based in the United States, with potential locations in Mobile, AL; Grand Prairie, TX; or Wichita, KS. The position specifically supports the Airbus Mobile (AL) USA site and requires 5-10 years of relevant experience. The successful candidate will be responsible for the support, availability, and performance of critical data networks, including WAN, LAN, Industrial &amp; Wireless, Network Security, and Cabling.</p> <p style="margin:0 0 12px; ************;">Our Information Management professionals are a highly motivated, dynamic, and diverse team. We emphasize collaboration, teamwork, solidarity, mutual support, achieving results, and prioritizing Airbus objectives.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Manage incidents, problems, and requests requiring L3 support for network infrastructure.</li> <li style="margin:0 0 6px;">Proactively propose and implement improvements to increase Network Infrastructure performance.</li> <li style="margin:0 0 6px;">Act as a technical consulting interface for internal customers in North America and technical teams in Europe.</li> <li style="margin:0 0 6px;">Serve as the primary technical focal point for all regional LAN, Network Security, and wireless (Aruba) related aspects.</li> <li style="margin:0 0 6px;">Function as the expert for Airbus Helicopter North America networks in the region.</li> <li style="margin:0 0 6px;">Provide day-to-day support and management for internal and external partners, including operations responsibility, long-term planning, proactive management, and input towards projects and data strategy.</li> <li style="margin:0 0 6px;">Support technical suppliers as an L3 engineer for incident resolution when needed.</li> <li style="margin:0 0 6px;">Develop and execute test plans to check IT infrastructure and systems technical performance, report on findings, and make recommendations for improvement.</li> <li style="margin:0 0 6px;">Provide architectural and technical consulting expertise, direction, and assistance to systems analysts, IT engineers, and other systems architects.</li> <li style="margin:0 0 6px;">Document and develop in-depth knowledge of the company's existing IT architecture/infrastructure and technology portfolio regarding LAN, WAN, Network Security, Industrial &amp; Wireless, and cabling standards.</li> <li style="margin:0 0 6px;">Support and manage an IT infrastructure capacity plan in collaboration with the Network Product Manager.</li> <li style="margin:0 0 6px;">Develop, document, communicate, and enforce a Network technology standards policy for North America.</li> <li style="margin:0 0 6px;">Conduct research on emerging network technologies in support of infrastructure development efforts, and recommend technologies that will increase cost-effectiveness and infrastructure flexibility.</li> <li style="margin:0 0 6px;">Develop, document, make recommendations, and communicate plans for investing in IT infrastructure, including analysis of cost reduction opportunities.</li> <li style="margin:0 0 6px;">Design, develop, and oversee the implementation of end-to-end IT integrated systems.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Qualifications and Skills</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Authorization to work in the US without current or future visa sponsorship is required.</li> <li style="margin:0 0 6px;">Possess strong analytical, planning, problem-solving, and interpersonal skills.</li> <li style="margin:0 0 6px;">Demonstrate an open mind and a strong ability to work as a team player.</li> <li style="margin:0 0 6px;">Exhibit a sense of organization, effective time management, and autonomy.</li> <li style="margin:0 0 6px;">Ability to exercise independent judgment and take action.</li> <li style="margin:0 0 6px;">Excellent analytical and creative problem-solving skills.</li> <li style="margin:0 0 6px;">Excellent listening, interpersonal, written, and oral communication skills.</li> <li style="margin:0 0 6px;">Logical and efficient, with keen attention to detail.</li> <li style="margin:0 0 6px;">Highly self-motivated and directed.</li> <li style="margin:0 0 6px;">Ability to effectively prioritize and execute tasks while under pressure.</li> <li style="margin:0 0 6px;">Strong customer service orientation.</li> <li style="margin:0 0 6px;">Experience working in a team-oriented, collaborative environment.</li> <li style="margin:0 0 6px;">Patient, positive, and perseverant with good organization skills.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment and Travel</h3> <p style="margin:0 0 12px; ************;">This position requires approximately <strong style="font-weight:700;">80% onsite presence</strong>. Domestic and international travel up to <strong style="font-weight:700;">10%</strong> is involved.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Physical Requirements</h3> <p style="margin:0 0 12px; ************;">The role involves various physical activities including daily requirements for vision (reading computer screens, documents), hearing (conversations, safety warnings), speaking, and operating office and personal electronic equipment, and some production tools. Occasional carrying and lifting of documents, tools, and electronic equipment up to 30lbs (14kgs) is required, with potential for lifting up to 50lbs (23kgs) several times a month. The position also involves sitting for extended periods, occasional squatting/kneeling, standing for discussions, and walking through office and production areas including uneven surfaces. Ability to travel independently and at short notice is essential. Personal Protective Equipment (PPE) such as safety shoes, safety glasses, hearing protection, respirators/masks, and/or protective gloves may be required by site and/or customer site, with steel-toed shoes mandatory for all shop floor visits.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Compliance and Additional Information</h3> <p style="margin:0 0 12px; ************;">This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as this forms the foundation for the Company’s success, reputation, and sustainable growth. A full job description will be provided to candidates who progress to the interview stage or upon request.</p>

Req ID: 529865<br><br>At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.<br><br>Your future role<br><br>Take on a new challenge and apply your CAD, BIM, and railway systems expertise in a new cutting-edge field. You'll work alongside innovative, dedicated, and collaborative teammates.<br><br>You'll play a key role in supporting the design and integration of Track & 3rd Rail systems for the Riyadh Metro Line 2 Extension Project. Day-to-day, you'll work closely with teams across the business, including Signalling, Telecommunications, Civil, MEP, Traction Power, and Construction partners/contractors, ensuring the production, coordination, and maintenance of high-quality CAD drawings and BIM models throughout the project lifecycle.<br><br>You'll specifically take care of producing and updating Track & 3rd Rail design deliverables, managing model coordination activities, and supporting multidisciplinary interface management, while ensuring compliance with project BIM and document control requirements.<br><br>We’ll look to you for:<br><br>Producing and updating Track & 3rd Rail CAD drawings, layouts, sections, and installation details using Auto CAD and Civil 3D. Developing and maintaining 3D BIM models for Trackwork and 750V DC Third Rail systems. Managing design information within the Common Data Environment (CDE) and applying project codification and document control processes. Coordinating Track & 3rd Rail interfaces with Civil Works, MEP, Signalling, Communications, and Traction Power disciplines. Performing model federation, clash detection, and clearance verification using Navisworks. Supporting multidisciplinary design coordination and integration meetings. Reviewing and updating design models based on engineering comments, site conditions, and project requirements. Ensuring consistency between drawings, BIM models, and approved design documentation. Managing design revisions, configuration updates, and as-built record incorporation. Supporting Construction & Delivery teams by providing updated drawings, model extracts, and technical drafting support during installation and testing activities. <br><br>All About You<br><br>We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: <br><br>At least 5 years of experience in CAD drafting, BIM modeling, or technical engineering functions on railway infrastructure projects. Knowledge of Trackwork and 3rd Rail systems, including interfaces with Civil Works and other railway systems. In-depth working knowledge of Civil 3D, Auto CAD, Revit, Navisworks, and Project Wise. Experience producing railway infrastructure drawings and BIM models for Metro, Tram, LRT, or Mainline projects. Experience in multidisciplinary design coordination and railway project integration. Strong communication and interpersonal skills with the ability to coordinate across multiple stakeholders. Excellent attention to detail and commitment to drawing quality and model accuracy. Ability to perform clash detection, model reviews, and implement design modifications as required. Understanding of BIM processes, data management, and Common Data Environment workflows. Fluency in English.<br>Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:<br><br>Enjoy stability, challenges, and a long-term career free from boring daily routines Work with new security standards for rail signaling Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilize our dynamic and collaborative working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards leadership or technical expertise roles Benefit from a fair and dynamic reward package that recognizes your performance and potential <br><br>You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!<br><br>Important to note<br><br>As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

<p>Provides a warm welcome and assists guests according to Jumeirah Brand Standards. Remains observant and responds to each guest who approaches the Hotel entrance and guest relations desk. Ensure all guests are escorted to their room/suite/Gold lounge and full hotel tour is conducted. Handles guests' inquiries and complaints and ensures that they are resolved quickly, courteously, professionally and to the guests' total satisfaction. Alert the Guest Relation Supervisor/ Manager or a senior member of Front Office Management or the relevant Department to any problems that may occur during a shift. Be knowledgeable of all room types and rates and the hotel s features and facilities.</p><p><strong>Desired Candidate Profile</strong></p><p>Problem Solving and Decision-Making Skills. Must be a highly organized person with strong planning skills Proficient in the English &amp; Arabic (verbal &amp; written).</p>

Key Responsibilities:<br>1. Requirements Management Gather, analyze, prioritize, and document business requirements and development requests from various business functions. Translate business needs into clear and actionable requirements, user stories, process flows, and functional specifications. Ensure requirements are clearly understood and aligned between business stakeholders and IT teams.<br>2. IT Coordination & Delivery Follow-up Act as the key liaison between business stakeholders and IT throughout the development and implementation lifecycle. Coordinate with IT teams and stakeholders to track progress, timelines, risks, issues, dependencies, and completion status. Ensure timely communication and resolution of open items and business requirements.<br>3. Project Management Manage system development, enhancement, and digital transformation projects from initiation through implementation. Define and track project scope, plans, milestones, deliverables, timelines, risks, dependencies, and action items. Coordinate cross-functional stakeholders to ensure projects are delivered on time, within agreed scope, and in line with approved requirements.<br>4. UAT & Implementation Plan and coordinate User Acceptance Testing (UAT), including test scenarios, defect tracking, and stakeholder sign-off. Ensure delivered solutions meet approved business and functional requirements. Support Go-Live activities and validate system performance and business outcomes after implementation. Track and coordinate the resolution of post-Go-Live gaps and issues through closure.<br>5. Reporting & Data Analysis Develop management reports, performance trackers, dashboards, and other analytical outputs. Analyze business and operational data using Microsoft Excel and Power BI to provide actionable insights and support data-driven decision-making. Monitor key performance indicators and provide regular updates to management and stakeholders.<br>6. Process Improvement & Digitalization Identify opportunities to improve business processes through digitalization, automation, and system enhancements. Analyze existing processes, identify inefficiencies, and recommend practical improvement solutions. Support the implementation of process improvement initiatives and measure their impact and business value.<br><br><br>Required Qualification:<br>Bachelor's Degree in Management Information Systems (MIS) or a related field<br><br><br>Required Experience:<br>Minimum 5 years of relevant experience Strong experience in Business Analysis, requirements gathering/documentation, IT coordination, UAT, reporting, and process improvement Experience working with multiple business stakeholders and technology teams Excellent stakeholder management, communication, and documentation<br><br><br>Required Skills:<br>Strong Excel & Data Analysis Skills Power BI, Dashboard Development & Management Reporting Business Analysis & Requirements Management Process Mapping & As-Is / To-Be Analysis UAT, Problem Solving & Implementation Validation Digital Transformation, Artificial Intelligence (AI) & Robotic Process Automation (RPA) Professional English<br><br><br>Preferred Skills & Certifications:<br>SQL & Power Automate Agile/Scrum methodologies BPMN (Business Process Model and Notation) ITIL 4 Foundation certification CCBA/CBAP or PMP certification

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.<br><br><strong>Job Description<br><br></strong><strong>Key Responsibilities<br><br></strong><strong>Guest Recognition &amp; Personalization:<br><br></strong><ul><li>Welcome and engage guests in a warm, refined, and genuine manner, ensuring recognition of returning guests, VIPs, and special occasions.</li><li>Proactively identify guest preferences, expectations, and emotional cues to personalize interactions and services.</li><li>Maintain detailed guest profiles, recording preferences, feedback, and notable interactions to enhance future stays.<br><br></li></ul><strong>Guest Experience Management:<br><br></strong><ul><li>Serve as the primary point of contact for in-house guests, ensuring their comfort and satisfaction throughout the stay.</li><li>Handle guest feedback, requests, and concerns with empathy, professionalism, and a solutions-driven approach.</li><li>Follow up on service recovery actions to ensure issues are fully resolved and guests depart with a positive impression.</li><li>Coordinate bespoke amenities, surprises, and experiences in collaboration with Concierge, Butler Service, and F&amp;B teams.<br><br></li></ul><strong>VIP &amp; Special Handling:<br><br></strong><ul><li>Coordinate arrival, in-house, and departure arrangements for VIPs, long-stay guests, and special-needs guests.</li><li>Ensure all VIP amenities, room setups, and personalized touches are delivered accurately and on time.</li><li>Act as a liaison between guests and hotel management, escalating feedback or concerns when appropriate.<br><br></li></ul><strong>Coordination &amp; Communication:<br><br></strong><ul><li>Work closely with Front Desk, Concierge, Housekeeping, Engineering, and Food &amp; Beverage to ensure seamless service delivery.</li><li>Communicate guest preferences and special instructions clearly across departments.</li><li>Participate in daily briefings to share guest insights and service priorities.<br><br></li></ul><strong>Standards, Etiquette &amp; Brand Representation:<br><br></strong><ul><li>Uphold Raffles grooming, etiquette, and communication standards at all times.</li><li>Demonstrate impeccable manners, cultural sensitivity, and emotional intelligence befitting a luxury heritage brand.</li><li>Represent the values, history, and service culture of Raffles Hotels &amp; Resorts in every guest interaction.<br><br></li></ul><strong>Compliance &amp; Continuous Improvement:<br><br></strong><ul><li>Ensure confidentiality and discretion when handling guest information and situations.</li><li>Adhere to hotel policies, safety procedures, and brand standards.</li><li>Participate in service culture training, brand programs, and continuous improvement initiatives.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Qualifications &amp; Experience:<br><br></strong><ul><li>Minimum 2–3 years of experience in Guest Relations, Front Office, or Guest Experience roles within a luxury or five-star hotel environment.</li><li>Degree or diploma in Hospitality Management or related field preferred.</li><li>Experience with property management systems (Opera or equivalent) is an advantage.<br><br></li></ul><strong>Skills &amp; Competencies:<br><br></strong><ul><li>Exceptional interpersonal and communication skills.</li><li>High emotional intelligence with the ability to read and respond to guest needs.</li><li>Strong problem-solving and service recovery skills.</li><li>Excellent organizational ability and attention to detail.</li><li>Proficiency in Microsoft Office and hotel systems.</li><li>Fluency in English required; additional languages are a strong advantage.<br><br></li></ul><strong>Personal Attributes:<br><br></strong><ul><li>Naturally warm, gracious, and guest-focused personality.</li><li>Polished, elegant appearance and professional demeanor.</li><li>Calm, confident, and composed under pressure.</li><li>Flexible and able to work shifts, including weekends and holidays.</li><li>Discreet, trustworthy, and service-oriented.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.<br><br><strong>Job Description<br><br></strong><strong>Key Responsibilities<br><br></strong><strong>Guest Recognition &amp; Personalization<br><br></strong><ul><li>Welcome and engage guests in a warm, refined, and genuine manner, ensuring recognition of returning guests, VIPs, and special occasions.</li><li>Proactively identify guest preferences, expectations, and emotional cues to personalize interactions and services.</li><li>Maintain detailed guest profiles, recording preferences, feedback, and notable interactions to enhance future stays.<br><br></li></ul><strong>Guest Experience Management<br><br></strong><ul><li>Serve as the primary point of contact for in-house guests, ensuring their comfort and satisfaction throughout the stay.</li><li>Handle guest feedback, requests, and concerns with empathy, professionalism, and a solutions-driven approach.</li><li>Follow up on service recovery actions to ensure issues are fully resolved and guests depart with a positive impression.</li><li>Coordinate bespoke amenities, surprises, and experiences in collaboration with Concierge, Butler Service, and F&amp;B teams.<br><br></li></ul><strong>VIP &amp; Special Handling<br><br></strong><ul><li>Coordinate arrival, in-house, and departure arrangements for VIPs, long-stay guests, and special-needs guests.</li><li>Ensure all VIP amenities, room setups, and personalized touches are delivered accurately and on time.</li><li>Act as a liaison between guests and hotel management, escalating feedback or concerns when appropriate.<br><br></li></ul><strong>Coordination &amp; Communication<br><br></strong><ul><li>Work closely with Front Desk, Concierge, Housekeeping, Engineering, and Food &amp; Beverage to ensure seamless service delivery.</li><li>Communicate guest preferences and special instructions clearly across departments.</li><li>Participate in daily briefings to share guest insights and service priorities.<br><br></li></ul><strong>Standards, Etiquette &amp; Brand Representation<br><br></strong><ul><li>Uphold Raffles grooming, etiquette, and communication standards at all times.</li><li>Demonstrate impeccable manners, cultural sensitivity, and emotional intelligence befitting a luxury heritage brand.</li><li>Represent the values, history, and service culture of Raffles Hotels &amp; Resorts in every guest interaction.<br><br></li></ul><strong>Compliance &amp; Continuous Improvement<br><br></strong><ul><li>Ensure confidentiality and discretion when handling guest information and situations.</li><li>Adhere to hotel policies, safety procedures, and brand standards.</li><li>Participate in service culture training, brand programs, and continuous improvement initiatives.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Qualifications &amp; Experience:<br><br></strong><ul><li>Minimum 2–3 years of experience in Guest Relations, Front Office, or Guest Experience roles within a luxury or five-star hotel environment.</li><li>Degree or diploma in Hospitality Management or related field preferred.</li><li>Experience with property management systems (Opera or equivalent) is an advantage.<br><br></li></ul><strong>Skills &amp; Competencies<br><br></strong><ul><li>Exceptional interpersonal and communication skills.</li><li>High emotional intelligence with the ability to read and respond to guest needs.</li><li>Strong problem-solving and service recovery skills.</li><li>Excellent organizational ability and attention to detail.</li><li>Proficiency in Microsoft Office and hotel systems.</li><li>Fluency in English required; additional languages are a strong advantage.<br><br></li></ul><strong>Personal Attributes<br><br></strong><ul><li>Naturally warm, gracious, and guest-focused personality.</li><li>Polished, elegant appearance and professional demeanor.</li><li>Calm, confident, and composed under pressure.</li><li>Flexible and able to work shifts, including weekends and holidays.</li><li>Discreet, trustworthy, and service-oriented.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.<br><br><strong>Job Description<br><br></strong><strong>Key Responsibilities<br><br></strong><strong>Guest Experience Leadership<br><br></strong><ul><li>Lead by example in delivering refined, anticipatory, and personalized service to all guests.</li><li>Ensure consistent recognition of VIPs, repeat guests, and special occasions throughout the guest journey.</li><li>Act as the primary escalation point for guest concerns, ensuring swift, elegant, and effective resolution.</li><li>Conduct service recovery with empathy, discretion, and authority to restore guest confidence and loyalty.<br><br></li></ul><strong>Team Supervision &amp; Coaching<br><br></strong><ul><li>Supervise daily operations of the Guest Relations Hosts, ensuring staffing coverage and service standards are maintained.</li><li>Coach, mentor, and motivate team members to uphold Raffles service culture and etiquette standards.</li><li>Provide on-the-job training, performance feedback, and support to develop service excellence.</li><li>Assist in conducting performance evaluations and identifying training needs.<br><br></li></ul><strong>VIP &amp; Special Handling<br><br></strong><ul><li>Oversee VIP arrival, in-house, and departure arrangements, ensuring all preferences and amenities are delivered accurately.</li><li>Coordinate closely with Concierge, Butler Service, Housekeeping, and Food &amp; Beverage to execute bespoke guest experiences.</li><li>Maintain strong relationships with internal stakeholders to ensure seamless service delivery.<br><br></li></ul><strong>Operational Excellence<br><br></strong><ul><li>Ensure accurate documentation of guest preferences, feedback, and service recovery actions in the hotel systems.</li><li>Participate in daily briefings, handovers, and service meetings to align guest priorities.</li><li>Support Front Office leadership with reports related to guest satisfaction, feedback trends, and service recovery.<br><br></li></ul><strong>Standards, Brand &amp; Compliance<br><br></strong><ul><li>Uphold and enforce Raffles grooming, etiquette, and communication standards at all times.</li><li>Act as a guardian of the Raffles brand, heritage, and service philosophy.</li><li>Ensure confidentiality, discretion, and compliance with hotel policies, safety, and security procedures.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Qualifications &amp; Experience:<br><br></strong><ul><li>Minimum 3–5 years of experience in Guest Relations, Front Office, or Guest Experience roles within a luxury or five-star hotel environment.</li><li>Previous supervisory or team-leading experience is required.</li><li>Degree or diploma in Hospitality Management or related field preferred.</li><li>Experience with property management systems (Opera or equivalent) is an advantage.<br><br></li></ul><strong>Skills &amp; Competencies<br><br></strong><ul><li>Strong leadership and coaching abilities.</li><li>Exceptional interpersonal and communication skills.</li><li>High emotional intelligence and cultural awareness.</li><li>Proven service recovery and problem-solving expertise.</li><li>Strong organizational skills and attention to detail.</li><li>Proficiency in Microsoft Office and hotel systems.</li><li>Fluency in English required; additional languages are highly desirable.<br><br></li></ul><strong>Personal Attributes<br><br></strong><ul><li>Polished, confident, and professional presence.</li><li>Calm, decisive, and gracious under pressure.</li><li>Passionate about luxury hospitality and guest satisfaction.</li><li>Flexible to work shifts, including weekends and holidays.</li><li>Trustworthy, discreet, and service-oriented.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.<br>CORE WORK ACTIVITIES<br>Supporting Property Operations and Guest Relations Needs<br>• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.<br>• Communicates any variations to the established norms to the appropriate department in a timely manner.<br>• Sends copy of MOD report to all departments on a daily basis.<br>• Strives to improve service performance.<br>• Ensures compliance with all policies, standards and procedures.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Supporting Profitability Goals<br>• Understands and complies with loss prevention policies and procedures.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.<br>Managing the Guest Experience<br>• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.<br>• Empowers employees to provide excellent customer service.<br>• Provides immediate assistance to guests as requested.<br>• Serves as a leader in displaying outstanding hospitality skills.<br>• Sets a positive example for guest relations.<br>• Responds to and handles guest problems and complaints.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Participates in the development and implementation of corrective action plans to improve guest satisfaction.<br>• Records guest issues in the guest response tracking system.<br>Assisting Human Resources Activities<br>• Participates as needed in the investigation of employee and guest accidents.<br>• Observes service behaviors of employees and providing feedback to individuals.<br>• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>• Ensures employees are cross-trained to support successfully daily operations.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.<br>• Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><em>Working at Accor:</em></p><br><p>At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.&nbsp;</p><br><p>Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.</p><br><p>This is a high-impact role with growth opportunities for an ambitious applicant. Make it your next move.</p><br><br>Job Description<br><br><p><strong><u>Primary Responsibilities </u></strong></p><br><ul><li><strong>Concierge Operation</strong></li><li>Assist guests with all inquiries, both hotel and non-hotel related</li><li>Attend shift briefings to ensure hotel activities and operational requirements are known</li><li>Maintain good relationship with Airport Concierge, retailers and other service providers within the vicinity and ensure that information on their promotions are up to date</li><li>Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events</li><li>Maintain adequate supplies of forms and brochures, and ensure that they are presented in line with the hotel’s operating standards</li><li>Consult Log Book for information/requests left by outgoing shift</li><li>Manage guests’ mails, messages, courier services and parcel postage as requested by guests</li><li>Maintain order and security of guests’ keys and other selected keys kept in Front Office, ensuring key issue policy is followed</li><li>Receive telephone calls and take messages for guests who are out</li></ul><p><strong>Other Responsibilities</strong></p><br><ul><li>Maintain complete knowledge of all food &amp; beverage services, outlets and hotel services/features</li><li>Be fully conversant with hotel fire &amp; life safety/emergency procedures</li><li>Attend all briefings, meetings and trainings as assigned by management</li><li>Report for duty on time wearing clean and complete uniform at all times</li><li>Maintain a high standard of personal appearance and hygiene at all times</li><li>Perform other reasonable duties assigned by the Management of the Hotel</li></ul><p><strong><u>Main Complexity/Critical issues in the Job</u></strong></p><br><p>Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.</p><br><br>Qualifications<br><br><p><strong><u>Knowledge and Experience</u></strong></p><br><ul><li>Diploma in Tourism / Hospitality Management</li><li>Minimum 1 year of relevant experience</li><li>Excellent reading, writing and oral proficiency in English language</li><li>Ability to speak other languages and basic understanding of local languages will be an advantage</li></ul><p><strong><u>Competencies</u></strong></p><br><ul><li>Good communication and customer contact skills</li><li>Service oriented with an eye for details</li><li>Ability to work effectively and contribute in a team</li><li>Self-motivated and energetic</li><li>Must be well-presented and professionally groomed at all times</li></ul><br>Additional Information<br><br><p><em>Role Benefits &amp; Perks</em></p><br><ul><li>Enjoy discounted Heartist® rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.</li><li>Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.</li><li>Continuous learning and investment into your capability, including Accor’s Revenue Management Academy certification.</li><li>Work with sector-leading IDeaS revenue management platform.</li></ul><p><em>Additional Information&nbsp;</em></p><br><p>This role requires:</p><br><ul><li>Fluency in English and Arabic</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Saudi Arabia </div> </div> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">The Ritz-Carlton Hotel Company, *** is seeking a <strong style="font-weight:700;">Supervisor Housekeeping</strong> to join its team in the Red Sea region. This full-time role involves inspecting guest rooms, public areas, and the pool after cleaning to ensure adherence to quality standards. The Supervisor will assist the Housekeeping Department in managing daily activities and act as a liaison for coordinating efforts with Engineering, the Front Office, and Laundry.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Prepare room availability reports, verify room status, identify discrepancies in room availability, prioritize room cleaning, and update the status of departing guest rooms.</li> <li style="margin:0 0 6px;">Document and resolve room discrepancy issues with the Front Desk.</li> <li style="margin:0 0 6px;">Prepare, distribute, and communicate changes made to assignment sheets or work boards.</li> <li style="margin:0 0 6px;">Communicate all relevant issues to the next shift.</li> <li style="margin:0 0 6px;">Complete all required paperwork accurately.</li> <li style="margin:0 0 6px;">Assist management with employee hiring, training, scheduling, evaluation, counseling, discipline, motivation, and coaching.</li> <li style="margin:0 0 6px;">Comply with all company safety policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.</li> <li style="margin:0 0 6px;">Ensure that both uniform and personal appearance are neat and professional.</li> <li style="margin:0 0 6px;">Maintain the privacy of company proprietary information and protect company assets.</li> <li style="margin:0 0 6px;">Support all co-workers and treat them with dignity and respect.</li> <li style="margin:0 0 6px;">Support the team in achieving common goals.</li> <li style="margin:0 0 6px;">Comply with quality assurance expectations and standards.</li> <li style="margin:0 0 6px;">Perform other reasonable job duties as requested by supervisors.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Physical Requirements and Abilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Move at a speed required to respond to work situations (*, running, walking, jogging).</li> <li style="margin:0 0 6px;">Read and visually verify information in various formats (*, small print).</li> <li style="margin:0 0 6px;">Visually inspect tools, equipment, or machines (*, to identify defects).</li> <li style="margin:0 0 6px;">Enter and locate work-related information using computers or point-of-sale systems.</li> <li style="margin:0 0 6px;">Grasp, turn, and manipulate objects of various sizes and weights, requiring fine motor skills and good eye-hand coordination.</li> <li style="margin:0 0 6px;">Reach overhead and below the knees, including bending, twisting the waist, pulling, and stooping.</li> <li style="margin:0 0 6px;">Move through narrow, confined, or elevated spaces.</li> <li style="margin:0 0 6px;">Move over sloping, uneven, or slippery surfaces and stairs.</li> <li style="margin:0 0 6px;">Ascend and descend stairs and/or service ramps.</li> <li style="margin:0 0 6px;">Continuously use manual dexterity and motor skills, frequently employing both hands and fine motor functions.</li> <li style="margin:0 0 6px;">Move, lift, carry, and place objects weighing 55 pounds (** Kg) or less without assistance, and more than 55 pounds (** Kg) with assistance.</li> <li style="margin:0 0 6px;">Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.</li> <li style="margin:0 0 6px;">Stand, sit, kneel, or walk for extended periods or frequently throughout the entire work shift.</li> <li style="margin:0 0 6px;">Listen and respond appropriately to other employees' concerns.</li> <li style="margin:0 0 6px;">Speak with others using clear and professional language.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About The Ritz-Carlton</h3> <p style="margin:0 0 12px; ************;">The Ritz-Carlton Hotel Company, *** operates over 100 hotels worldwide, recognized for its commitment to luxury service and guest care. The company aims to attract professionals who uphold its "Gold Standards," which serve as the foundation for daily operations and service delivery. These standards encompass the employee promise, credo, and service values, contributing to The Ritz-Carlton's reputation as a leading global luxury hospitality brand. The Ritz-Carlton is part of the Marriott International portfolio of brands.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <p style="margin:0 0 12px; ************;">Candidates for this position should possess <strong style="font-weight:700;">5-10 years of relevant experience</strong> in housekeeping operations, preferably within a luxury hotel environment. The role requires strong organizational skills, attention to detail, and the ability to coordinate effectively across multiple departments.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment and Type</h3> <p style="margin:0 0 12px; ************;">This is a <strong style="font-weight:700;">full-time</strong> position based in the <strong style="font-weight:700;">Red Sea</strong> region, offering an opportunity to contribute to a renowned luxury hospitality brand.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>A hotel sales and marketing executive </span></span>drives room occupancy, event bookings, and brand awareness. Core duties include prospecting corporate clients, managing digital marketing and social media campaigns, conducting property site inspections, negotiating group rates, and analyzing market and competitor trends.</p><br><strong>Key Responsibilities</strong><br><span><span><strong>Sales and Lead Generation</strong></span></span><br><ul><li><p><span><span>Find new corporate accounts, travel agencies, and group booking leads.</span></span></p><br></li><li><p><span><span>Make daily sales calls, send proposals, and close contracts.</span></span></p><br></li><li><p><span><span>Host property tours and site inspections for potential clients.</span></span></p><br><p><span><span><strong>Marketing and Promotions</strong></span></span></p><br></li><li><p><span><span>Run social media channels and update local hotel listings.</span></span></p><br></li><li><p><span><span>Plan promotional packages for slow seasons or holidays.</span></span></p><br></li><li><p><span><span>Create marketing collateral, flyers, and email campaigns.</span></span></p><br></li></ul><p><span><span><strong>Client and Market Relations</strong></span></span></p><br><ul><li><p><span><span>Maintain relationships with existing accounts to secure repeat business.</span></span></p><br></li><li><p><span><span>Monitor competitor pricing, occupancy trends, and local events.</span></span></p><br></li><li><p><span><span>Coordinate with front desk, reservations, and banquets on guest needs.</span></span></p><br></li></ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">Residence Inn by Marriott is seeking a <strong style="font-weight:700;">Supervisor-Housekeeping</strong> to join our team in Dammam. This is a full-time position requiring 2-5 years of relevant experience. The successful candidate will be instrumental in upholding the highest quality standards for guest rooms and public areas, contributing to an exceptional guest experience.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Purpose and Responsibilities</h3> <p style="margin:0 0 12px; ************;">As a Supervisor-Housekeeping, you will oversee daily housekeeping operations, ensuring that all areas meet established quality benchmarks. This role involves significant coordination with various hotel departments and providing direct support to the housekeeping management team in employee development and operational efficiency.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Inspect guest rooms, public areas, and the pool post-cleaning to ensure adherence to quality standards.</li> <li style="margin:0 0 6px;">Manage room status by running reports, verifying status, identifying discrepancies, prioritizing cleaning, and updating departing guest room status.</li> <li style="margin:0 0 6px;">Assist Housekeeping management with daily activities, including hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.</li> <li style="margin:0 0 6px;">Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.</li> <li style="margin:0 0 6px;">Document and resolve issues related to discrepant rooms with the Front Desk.</li> <li style="margin:0 0 6px;">Prepare, distribute, and communicate changes in room assignments.</li> <li style="margin:0 0 6px;">Communicate operational issues effectively to the next shift.</li> <li style="margin:0 0 6px;">Complete all required paperwork accurately and promptly.</li> <li style="margin:0 0 6px;">Adhere to all company, safety, and security policies and procedures.</li> <li style="margin:0 0 6px;">Report any maintenance problems, safety hazards, accidents, or injuries, and complete necessary safety training and certifications.</li> <li style="margin:0 0 6px;">Maintain a clean and professional uniform and personal appearance.</li> <li style="margin:0 0 6px;">Maintain confidentiality of proprietary information and protect company assets.</li> <li style="margin:0 0 6px;">Welcome and acknowledge all guests according to company standards, anticipate and address their service needs, assist individuals with disabilities, and express genuine appreciation.</li> <li style="margin:0 0 6px;">Communicate professionally and clearly with others.</li> <li style="margin:0 0 6px;">Develop and maintain positive working relationships with colleagues, listening and responding appropriately to their concerns.</li> <li style="margin:0 0 6px;">Ensure continuous adherence to quality expectations and standards.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Physical Demands</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and over 55 pounds with assistance.</li> <li style="margin:0 0 6px;">Capability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.</li> <li style="margin:0 0 6px;">Reach overhead and below the knees, including bending, twisting, pulling, and stooping.</li> <li style="margin:0 0 6px;">Stand, sit, kneel, or walk for extended periods across an entire work shift.</li> <li style="margin:0 0 6px;">Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.</li> <li style="margin:0 0 6px;">Enter and locate work-related information using computers and/or point of sale systems.</li> <li style="margin:0 0 6px;">Read and visually verify information in a variety of formats (*, small print).</li> <li style="margin:0 0 6px;">Perform other reasonable job duties as requested by Supervisors.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About Residence Inn by Marriott</h3> <p style="margin:0 0 12px; ************;">Residence Inn by Marriott is part of the Marriott International portfolio of brands. We focus on helping guests thrive during long stays by providing spacious suites with full kitchens and delivering service with a human touch to both business and leisure travelers. Marriott International is committed to being an equal opportunity employer, valuing and celebrating the unique backgrounds, culture, talent, and experiences of all associates. We foster an inclusive environment and are dedicated to non-discrimination on any protected basis.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment and Culture</h3> <p style="margin:0 0 12px; ************;">Working at Residence Inn, you will build relationships grounded in teamwork and experience a service culture focused on the unique needs of long-stay guests. This role offers an opportunity to contribute to a global team within Marriott International, where associates are encouraged to perform at their best and grow professionally.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.</p><br><p><strong>Raffles &amp; Fairmont The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Fairmont legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.</p><br><br>Job Description<br><br><p><strong>Key Responsibilities</strong></p><br><p><strong>Guest Arrival &amp; Departure Excellence:</strong></p><br><ul><li><p>Oversee all guest arrival, departure, and in-house movement experiences, ensuring warmth, efficiency, and elegance.</p><br></li><li><p>Ensure guests are greeted promptly and courteously, with proper recognition of VIPs, repeat guests, and special occasions.</p><br></li><li><p>Coordinate luggage handling, storage, and delivery with the highest standards of care, accuracy, and discretion.</p><br></li><li><p>Personally assist guests when required to ensure exceptional service and satisfaction.</p><br></li></ul><p><strong>Team Leadership &amp; Supervision:</strong></p><br><ul><li><p>Lead, coach, and supervise Bell Attendants, Doormen, and related staff to uphold Fairmont service culture and etiquette standards.</p><br></li><li><p>Conduct daily briefings to communicate arrivals, departures, VIP movements, and service priorities.</p><br></li><li><p>Ensure appropriate staffing levels and duty allocations are maintained at all times.</p><br></li><li><p>Provide on-the-job training, performance feedback, and support to develop team excellence.</p><br></li></ul><p><strong>Operational Control &amp; Coordination:</strong></p><br><ul><li><p>Coordinate closely with Front Desk, Concierge, Guest Relations, Valet, and Security teams to ensure seamless operations.</p><br></li><li><p>Monitor and control luggage storage areas, logbooks, and tracking systems to prevent loss or damage.</p><br></li><li><p>Ensure accurate handling of messages, deliveries, parcels, and guest requests related to Bell Services.</p><br></li><li><p>Maintain cleanliness, organization, and presentation of the porte-cochere, lobby entrances, and bell desk areas.</p><br></li></ul><p><strong>VIP, Events &amp; Special Handling:</strong></p><br><ul><li><p>Oversee special arrangements for VIPs, groups, long-stay guests, and special events.</p><br></li><li><p>Ensure timely and accurate handling of group luggage movements and rooming lists.</p><br></li><li><p>Support service recovery efforts by addressing guest concerns promptly and professionally.</p><br></li></ul><p><strong>Standards, Safety &amp; Compliance:</strong></p><br><ul><li><p>Uphold Fairmont grooming, etiquette, and communication standards at all times.</p><br></li><li><p>Ensure compliance with safety, security, and luggage handling procedures.</p><br></li><li><p>Maintain strict confidentiality regarding guest movements and information.</p><br></li><li><p>Ensure equipment (trolleys, radios, luggage carts) is well-maintained and used correctly.</p><br></li></ul><br>Qualifications<br><br><p><strong>Qualifications &amp; Experience:</strong></p><br><ul><li><p>Minimum 3–5 years of experience in Bell Services or Front Office within a luxury or five-star hotel environment.</p><br></li><li><p>Previous supervisory or leadership experience is required.</p><br></li><li><p>Diploma or degree in Hospitality Management is an advantage.</p><br></li></ul><p><strong>Skills &amp; Competencies:</strong></p><br><ul><li><p>Strong leadership and team management skills.</p><br></li><li><p>Exceptional guest service and interpersonal abilities.</p><br></li><li><p>High level of organization and attention to detail.</p><br></li><li><p>Ability to multitask and remain composed during peak operations.</p><br></li><li><p>Effective communication and coordination skills.</p><br></li><li><p>Fluency in English required; additional languages are highly desirable.</p><br></li></ul><p><strong>Personal Attributes:</strong></p><br><ul><li><p>Polished, confident, and professional presence.</p><br></li><li><p>Proactive, gracious, and service-oriented mindset.</p><br></li><li><p>Physically fit to support operational duties when required.</p><br></li><li><p>Flexible to work shifts, including weekends and holidays.</p><br></li><li><p>Trustworthy, discreet, and dependable.</p><br></li></ul><br>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Company Description Mo Cafè is a growing brand committed to delivering exceptional coffee and sweets. we are focused on operational excellence, quality, and building high-performing teams. As we continue to expand, we are looking for experienced leaders who can drive performance, maintain the highest operational standards, and contribute to our long-term growth. Role Description The Operations Manager is a full-time, on-site role. This role includes leading front-of-house and back-of-house teams, supervising managers and employees, maintaining operational standards, monitoring inventory and cost control, managing vendor relationships, and ensuring compliance with food safety and hygiene regulations. The Operations Manager will be responsible for developing, implementing, and maintaining Standard Operating Procedures (SOPs), establishing quality control systems, monitoring KPIs, improving operational performance, coaching managers and employees, and creating a culture of accountability and discipline. The ideal candidate is a confident leader who has previously managed one or multiple restaurant branches, successfully supervised large teams, and knows how to build efficient systems while delivering an outstanding guest experience. Qualifications Proven experience as an Operations Manager or Restaurant Manager within the coffee shop or restaurant industry. Demonstrated success leading and supervising large teams. Strong leadership personality with the ability to motivate employees, enforce standards, and make decisions confidently. Strong knowledge of Quality Control, food safety, hygiene regulations, and operational excellence. Experience developing, implementing, and maintaining SOPs (Standard Operating Procedures). Experience monitoring & making KPIs, improving productivity, and driving operational performance. Ability to improve workflow efficiency and maintain consistent service quality. Excellent communication, organizational, and problem-solving skills. Ability to perform effectively in a fast-paced hospitality environment. Fluency in English and Arabic are required. Previous experience with hospitality chains or high-volume operations is highly preferred.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>