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AccorHotel
Saudi - Saudi Arabia
<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p><strong>DUTIES AND RESPONSIBILITIES</strong></p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel's PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1 - 3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li></ul>
AccorHotel
Saudi - Saudi Arabia
<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p><strong>DUTIES AND RESPONSIBILITIES</strong></p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel's PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1 - 3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li></ul>
AccorHotel
Saudi - Saudi Arabia
<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p><b><br></b></p><p><b>DUTIES AND RESPONSIBILITIES</b></p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel s PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1-3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li></ul>
AccorHotel
Saudi - Saudi Arabia
<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p><b><br></b></p><p><b>DUTIES AND RESPONSIBILITIES</b></p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel s PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1-3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li></ul>
SLS
Saudi - Riyadh
<p><br></p><p>Assist the Sales team with the preparation of proposals, contracts, rate agreements, and presentations.</p><p>Maintain and update client databases, sales reports, and CRM records.</p><p>Coordinate follow-ups on leads, inquiries, and client communication.</p><p>Prepare weekly, monthly, and quarterly sales reports as required.</p><p>Handle incoming calls, emails, and sales inquiries while providing accurate and timely information.</p><p>Liaise with clients on behalf of the Sales Managers regarding document submissions, confirmations, and updates.</p><p>Maintain professional and timely communication with internal and external stakeholders.</p><p>Assist in coordinating small groups, events, VIP bookings, and special client requests.</p><p>Work closely with Reservations, Front Office, Revenue, and other departments to ensure smooth coordination.</p><p>Ensure all sales documents, contracts, and agreements are properly filed, updated, and compliant with hotel policies.</p><p>Track signed contracts, promotions, and rate sheets.</p><p>Support the preparation of marketing collateral, presentations, and sales kits.</p><p>Manage meeting schedules, appointments, and calendar coordination for the Sales team.</p><p>Assist with travel arrangements, expense reports, and logistics for sales activities.</p><p>Maintain an organized and efficient sales office environment.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Hospitality, Business Administration, Sales, Marketing, or a related field is preferred.</li><li>Previous experience in hospitality, sales coordination, administration, or a customer-facing role is an advantage.</li><li>Strong organizational and administrative skills with excellent attention to detail.</li><li>Good communication and interpersonal skills.</li><li>Proficiency in Microsoft Office; knowledge of CRM or hotel systems is an advantage.</li><li>Ability to manage multiple tasks and priorities in a fast-paced environment.</li><li>Proactive, reliable, and comfortable working as part of a team.</li><li>Passion for luxury hospitality and delivering exceptional service.</li><li>Fluent in English; additional languages are an advantage.</li></ul>
AccorHotel
Saudi - Saudi Arabia
<p><strong>Key Roles & Responsibilities:</strong></p><p><strong>Guest Service & Transportation:</strong> Provide seamless transportation for guests between villas, dining venues, and resort facilities, ensuring a smooth and comfortable journey.</p><p><strong>Personalized Engagement:</strong> Anticipate guest needs and offer intuitive, personalized service, acting as a resort storyteller by sharing information about the destination, facilities, and local culture.</p><p><strong>Safety & Compliance:</strong> Operate electric buggies in a safe and responsible manner, strictly adhering to resort speed limits, pedestrian safety protocols, and KSA driving regulations.</p><p><strong>Vehicle Maintenance:</strong> Conduct daily pre-shift inspections of buggies (battery levels, tire pressure, cleanliness) and ensure vehicles are kept in pristine condition at all times.</p><p><strong>Luggage Handling:</strong> Assist guests with the loading and unloading of luggage or personal items with the utmost care and professionalism.</p><p><strong>Operational Coordination:</strong> Maintain constant communication with the Front Office and Concierge teams to ensure timely guest pickups and drop-offs.</p><p><strong>Sustainability:</strong> Adhere to the resort s sustainability ethos by managing vehicle charging efficiently and reporting any mechanical issues that may affect energy consumption.</p><p><strong>Brand Standards:</strong> Uphold Raffles grooming and conduct standards, ensuring every guest interaction feels bespoke and heartfelt.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High School Diploma or equivalent; a degree in Hospitality is an asset.</p><p>Experience: Minimum 1 2 years of experience in a guest-facing role within a luxury hotel or resort.</p><p>Licensing: Must possess a valid Saudi Arabian driving license.</p><p>Communication: Excellent communication skills with fluency in English; Arabic or other languages are highly desirable to assist a global clientele.</p><p>Attitude: A creative mindset with a passion for guest relations and an eye for detail.</p><p>Physical Fitness: Ability to work outdoors in various weather conditions and assist with heavy luggage as required.</p>
Saudi - Riyadh
<p>We are seeking energetic, service-oriented, and detail-focused Food Runners to play a vital role in delivering an exceptional dining experience. Working closely with the kitchen and front-of-house teams, you will ensure every dish reaches the right guest quickly, and accurately. Deliver food orders from the kitchen to the correct tables promptly and accurately. Verify each order before leaving the kitchen to ensure accuracy, presentation, and quality standards are met. Communicate effectively with chefs, captains, waiters, and hostesses to ensure smooth service. Describe dishes to guests when required and answer basic menu questions confidently. Assist waitstaff with table service, including serving food, clearing plates, refilling water, and resetting tables when needed. Ensure food is delivered at the correct temperature and presented according to brand standards. Monitor guest needs during service and promptly communicate requests to the appropriate team member. Maintain cleanliness and organization of service stations, pass areas, and dining areas. Follow food safety, hygiene, and sanitation procedures at all times. Assist with opening and closing duties, including polishing cutlery, stocking service stations, and preparing dining areas. Support the restaurant team during busy service periods to maintain an exceptional guest experience. Uphold standards of hospitality, professionalism, and attention to detail.</p><p><strong>Desired Candidate Profile</strong></p><p>2+ years experience as a Food Runner or Waiter in a luxury fine-dinning restaurant or hotel setting. Experience in premium dining, luxury hospitality, or high-volume restaurants is required. Fluent English communication skills are required. Positive attitude with a genuine passion for hospitality and guest service. Ability to stand and walk for extended periods while carrying multiple plates safely.</p>
Saudi - Saudi Arabia
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: High school diploma or G.E.D. equivalent.</li><li>Related Work Experience: No related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li></ul><p></p></section>
Saudi - Riyadh
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>
toto
Saudi - Saudi Arabia
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are hiring for a Buggy Driver who will be responsible for safely and efficiently transporting guests, luggage, and staff across the resort using buggy vehicles while delivering warm, professional, and timely service. The role ensures smooth guest mobility, supports arrival and departure operations, and contributes to a seamless luxury experience at SLS through excellent driving standards, guest interaction, and attention to safety and service detail.</p><p><b>KEY RESPONSIBILITIES</b></p><ul><li>Safely operate buggy vehicles to transport guests, luggage, and staff across the hotel.</li><li>Provide warm, courteous, and professional service to all guests during transportation.</li><li>Assist guests with boarding and exiting buggies, including elderly guests, VIPs, and families.</li><li>Transport guests promptly between villas, rooms, lobby, restaurants, beach areas, and other hotel facilities.</li><li>Support arrival and departure operations by assisting with guest luggage and transfers.</li><li>Maintain cleanliness, comfort, and good condition of buggy vehicles at all times.</li><li>Follow all hotel traffic rules, safety procedures, and speed regulations.</li><li>Respond quickly to guest transportation requests via radio, phone, or dispatch system.</li><li>Assist with VIP movements and special guest transportation arrangements.</li><li>Coordinate closely with Bell Desk, Concierge, Front Office, and Valet teams.</li><li>Ensure accurate handling and safe movement of guest belongings when required.</li><li>Conduct routine checks of buggy fuel, battery, brakes, and overall vehicle condition.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>High school diploma or equivalent required.</p><p>Valid driving license appropriate for buggy or light vehicle operation (as per local regulations).</p><p>1 3 years of experience in driving, guest transportation, or hospitality operations preferred.</p><p>Previous experience in a luxury hotel or resort environment is an advantage.</p><p>Basic understanding of resort operations and guest service standards.</p><p>Knowledge of local traffic rules and safety regulations.</p><p></p></section>
toto
Saudi - Abha
<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3>
<p style="margin:0 0 12px; ************;">Leejam Sports Company, the largest fitness club operator in the Middle East, is seeking a Receptionist to join its team. The company is dedicated to promoting health and wellness and provides a dynamic, growth-oriented work environment. This role contributes to the operational efficiency and exceptional customer experience within the clubs.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3>
<p style="margin:0 0 12px; ************;">The Receptionist role involves managing the front desk operations and ensuring a positive experience for members and visitors. Key responsibilities include:</p>
<ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;">
<li style="margin:0 0 6px;">Greeting and welcoming members and visitors in a professional and friendly manner.</li>
<li style="margin:0 0 6px;">Maintaining the tidiness and presentation of the reception area.</li>
<li style="margin:0 0 6px;">Answering phone calls, directing inquiries, and taking messages.</li>
<li style="margin:0 0 6px;">Assisting members with inquiries and providing information about club services and facilities.</li>
<li style="margin:0 0 6px;">Handling incoming and outgoing mail and deliveries.</li>
<li style="margin:0 0 6px;">Supporting club management with administrative tasks as needed.</li>
<li style="margin:0 0 6px;">Contributing to a positive customer experience (CX) through efficient and courteous service.</li>
<li style="margin:0 0 6px;">Assisting with operational tasks within the club environment.</li>
</ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Requirements</h3>
<p style="margin:0 0 12px; ************;">Candidates for this position are expected to possess the following attributes:</p>
<ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;">
<li style="margin:0 0 6px;">A willingness to learn and grow within the fitness industry.</li>
<li style="margin:0 0 6px;">A professional demeanor and strong interpersonal skills.</li>
<li style="margin:0 0 6px;">The ability to manage multiple tasks effectively.</li>
<li style="margin:0 0 6px;">A commitment to providing excellent customer service.</li>
</ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Skills</h3>
<p style="margin:0 0 12px; ************;">Relevant skills for this role include:</p>
<ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;">
<li style="margin:0 0 6px;">Customer service and communication skills.</li>
<li style="margin:0 0 6px;">Basic administrative and organizational abilities.</li>
<li style="margin:0 0 6px;">Proficiency in handling phone etiquette and inquiries.</li>
<li style="margin:0 0 6px;">A proactive approach to supporting club operations.</li>
</ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment and Details</h3>
<p style="margin:0 0 12px; ************;">This is a full-time position. The role requires 0-1 years of experience. The job is located in Abha, Saudi Arabia, specifically at the Lavanda Park location. The application deadline is 06/11/2026.</p>
toto
Saudi - Riyadh
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Tamayyaz is seeking a professional and customer-focused Receptionist to join our team in Riyadh, Saudi Arabia. As the first point of contact for our organization, you will play a vital role in creating a welcoming environment for visitors, clients, and employees. This position requires exceptional organizational skills, strong communication abilities, and a commitment to delivering outstanding customer service in a fast-paced office setting. Greet and welcome visitors, clients, and employees with professionalism and courtesy Answer, screen, and direct incoming phone calls to appropriate departments or personnel Schedule and manage appointments using scheduling software while maintaining accurate calendars Maintain the reception area in an organized, clean, and professional manner Process administrative tasks including mail distribution, data entry, and document management Provide information about company services and direct inquiries to relevant departments Manage visitor logs and ensure compliance with security protocols Support office operations by assisting with general administrative duties as needed Handle correspondence and maintain confidentiality of sensitive information Demonstrate professional communication standards in all interactions, both verbal and written</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Proven experience in a reception, customer service, or similar front-facing role Excellent verbal and written communication skills in English Strong organizational and time management abilities Proficiency with Microsoft Office applications and phone systems Ability to multitask and prioritize in a busy environment Professional demeanor with a friendly and empathetic approach to customer interactions Bilingual capabilities in Arabic and English (preferred) Experience with scheduling software and appointment management systems (preferred) Ability to maintain composure and handle multiple inquiries simultaneously Strong interpersonal skills and ability to work collaboratively with diverse teams</p><p></p></section>
toto
Saudi - Saudi Arabia
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are hiring for a Buggy Driver who will be responsible for safely and efficiently transporting guests, luggage, and staff across the resort using buggy vehicles while delivering warm, professional, and timely service. The role ensures smooth guest mobility, supports arrival and departure operations, and contributes to a seamless luxury experience at SLS through excellent driving standards, guest interaction, and attention to safety and service detail.</p><p><b>KEY RESPONSIBILITIES</b></p><ul><li>Safely operate buggy vehicles to transport guests, luggage, and staff across the hotel.</li><li>Provide warm, courteous, and professional service to all guests during transportation.</li><li>Assist guests with boarding and exiting buggies, including elderly guests, VIPs, and families.</li><li>Transport guests promptly between villas, rooms, lobby, restaurants, beach areas, and other hotel facilities.</li><li>Support arrival and departure operations by assisting with guest luggage and transfers.</li><li>Maintain cleanliness, comfort, and good condition of buggy vehicles at all times.</li><li>Follow all hotel traffic rules, safety procedures, and speed regulations.</li><li>Respond quickly to guest transportation requests via radio, phone, or dispatch system.</li><li>Assist with VIP movements and special guest transportation arrangements.</li><li>Coordinate closely with Bell Desk, Concierge, Front Office, and Valet teams.</li><li>Ensure accurate handling and safe movement of guest belongings when required.</li><li>Conduct routine checks of buggy fuel, battery, brakes, and overall vehicle condition.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent required.</li><li>Valid driving license appropriate for buggy or light vehicle operation (as per local regulations).</li><li>1-3 years of experience in driving, guest transportation, or hospitality operations preferred.</li><li>Previous experience in a luxury hotel or resort environment is an advantage.</li><li>Basic understanding of resort operations and guest service standards.</li><li>Knowledge of local traffic rules and safety regulations.</li></ul><p></p></section>
SRACO Company
Saudi - Dhahran
<p>A. Platform & Application Administration</p><ul><li><p>Administer the company's business platforms and applications, including Salesforce-based solutions</p></li></ul><p>and internally developed tools, acting as system administrator and internal point of expertise.</p><ul><li><p>Manage users, profiles, permissions, and security settings across administered platforms.</p></li><li><p>Configure forms, workflows, notifications, and ongoing improvements as business needs evolve.</p></li><li><p>Build and maintain reports and dashboards for operations and management.</p></li><li><p>Provide first-line user support; log, track, and resolve incidents, escalating to vendors where</p></li></ul><p>required.</p><ul><li><p>Support testing, release, and rollout activities for new platforms, applications, and features.</p></li><li><p>Train end users and super users and drive adoption across business units.</p></li><li><p>Coordinate with IT and ERP counterparts on data, interfaces, and testing activities.</p></li></ul><p>B. Digitalization & AI Development Support</p><ul><li><p>Support the development, testing, deployment, and administration of internal AI-assisted tools and</p></li></ul><p>automation solutions led by the OE&T Manager.</p><ul><li><p>Build and maintain workflow automations, dashboards, and low-code/no-code solutions for business</p></li></ul><p>departments.</p><ul><li><p>Support data preparation, cleansing, and analysis for digitalization and reporting initiatives.</p></li><li><p>Assist in evaluating and piloting new digital tools and use cases.</p></li></ul><p>C. Process Design & Operational Excellence</p><ul><li><p>Map, document, and redesign business processes (process flows, SOPs, RACI) in support of</p></li></ul><p>improvement and digitalization initiatives.</p><ul><li><p>Support KPI definition, performance tracking, and management reporting for OE&T workstreams.</p></li><li><p>Support internal audit finding closures, corrective action tracking, and continuous improvement</p></li></ul><p>activities.</p><ul><li><p>Prepare analyses, presentations, and documentation for management.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>3-6 years of relevant experience in system administration, digital transformation, business analysis,</p></li></ul><p>or process improvement roles.</p><ul><li><p>Hands-on Salesforce platform experience is required (administration and configuration: users,</p></li></ul><p>profiles, flows, reports, dashboards). Salesforce Administrator certification is an advantage.</p><ul><li><p>Experience administering business applications or field service platforms is an advantage.</p></li><li><p>Experience in ERP-integrated environments is an advantage.</p></li><li><p>Exposure to AI tools, automation platforms, scripting (e.g., Python), or low-code development is an</p></li></ul><p>advantage.</p><ul><li><p>Experience in oil & gas or industrial services is an advantage.</p></li></ul>
toto
Saudi - Saudi Arabia
<p>About the Role
A leading international premium fitness and wellness equipment brand is hiring a Field Service Engineer for its Jazan territory. This is a customer-facing, hands-on technical role for someone who takes pride in getting it right for the end user, resolving installation and maintenance issues with care, professionalism, and technical precision.
The successful candidate will act as the customer's main point of contact for service requests, ensuring full satisfaction with every visit.
Key Responsibilities
-Carry out service jobs following established procedures and quality standards
-Meet performance targets for response times, first-time fix rates, and job completion
-Manage spare parts stock and maintain accurate inventory records
-Train and educate customers on the correct use and care of equipment
-Diagnose root causes of technical issues and identify the right parts and solutions
-Complete work orders thoroughly and accurately per assigned procedures
-Prepare and submit service reports
-Provide structured technical feedback on recurring issues
-Keep customers informed with accurate arrival times and updates
-Escalate or reassign jobs when needed
-Report service data accurately and on time
-Maintain all tools, equipment, and vehicles safely, in line with health & safety standards</p><p>Candidate Profile
A genuine interest in fitness and wellness, a proactive and grounded attitude, strong teamwork, and high ethical standards.
Requirements:
-2-5 years' experience in a similar field service or technical maintenance role
-Diploma or degree in Electronics, Communications, Mechanical/Electrical Engineering, HVAC, or related technical field
-Strong mechanical and/or electronic troubleshooting skills
-Ability to test, repair, and service technical equipment independently
-Comfortable using mobile tools and service apps
-Basic IT/networking knowledge is an advantage
-Experience managing service orders and inventory
-Strong customer communication skills, able to handle requests and complaints professionally
-Strong English communication skills (spoken and written), regular interaction with international clients required
-Saudi national, based in or willing to relocate to Jazan
-Valid Saudi driving license, comfortable with regional travel</p>
Saudi - Jeddah
About Evostel:Evostel (previously AQESA), is part of the Ali Zaid Al Quraishi & Brothers Company (AZAQ Group), a closed joint stock company with a diversified investment portfolio. The Group takes pride in its Saudi roots and has been successfully operating in the GCC region for over 60 years. The Group has long-established associations and strategic relationships with several well-known international names.<br>Senior Sales Engineer – Services Job Purpose Generate new business opportunities and accelerate business growth by securing product approvals and collaborating with the Presales team to produce technical, architectural, and engineering deliverables that generate profitable sales. Serve customers by identifying their needs and engineering adaptations of products, equipment, and services to ensure high customer satisfaction. Success is measured through new customer acquisition, renewals, up-selling, cross-selling, and overall contribution to the sales team.<br>Key Responsibilities1. Sales Operations Propose cost-effective and time-saving alternatives to contractors while protecting company profit margins. Support the full sales cycle from customer engagement through project award. Collaborate with Operations teams to obtain contractor quotations in support of sales opportunities. Provide tailored technical solutions to meet unique end-user component and installation requirements. Develop sales and marketing strategies for key vertical market segments. Coordinate with internal departments to ensure timely and accurate solution delivery. Develop and deliver product and application training programs for customers. Support solution selling activities across prospective accounts. Plan, prepare, and execute strategic deals throughout complex sales cycles. Develop financial business cases for sales opportunities. Deliver compelling presentations and product demonstrations highlighting the value proposition. Manage all technical aspects of RFP/RFI responses. Collect and document competitive market intelligence.2. Quotation, Order & Collection Management Maintain the supplier database, including contact information and product mapping for efficient RFQ evaluation. Evaluate customer requirements from bid packages and RFQs in coordination with the Presales team. Identify commercial requirements (e.g., Bid Bonds) and hidden project cost factors for stakeholder review. Prepare bid packages and coordinate with customers and vendors to resolve technical queries before and after bid submission. Prepare Letters of Authorization (LOA), technical and commercial quotations, and all supporting documentation. Lead responses to technical queries during the bid evaluation process. Recommend suitable products from Evostel inventory and support pricing activities using vendor price lists and supplier portals. Coordinate with Commercial, Sales, Finance, and other internal teams to ensure bid readiness. Review customer purchase orders to verify BOM accuracy, scope of supply, payment terms, and commercial conditions. Assist in preparing and submitting final project dossiers, including user manuals, drawings, and test certificates. Support preparation of technical submittals in accordance with customer standards.3. Techno-Commercial Responsibilities Provide technical consultations covering power system retrofitting, protection system engineering, and switchgear modernization. Lead proposal development for complex electrical and automation projects. Conduct project site visits to assess customer systems and technical requirements. Drive sales through technical presentations on advanced services, including:Secondary Current Injection Testing Hipot Testing Services Protection Relay Parameter Settings Collaborate with technology partners to deliver advanced solutions such as LED lighting surveys and obsolete equipment replacement programs.4. Reporting Manage sales opportunities within the CRM and provide project tracking, win/loss analysis, revenue forecasts, and order forecasts. Monitor open orders and coordinate with vendors and Presales teams to ensure timely delivery. Track customer receivables and coordinate payment follow-up between customers and Finance. Ensure compliance with company policies and ISO procedures.5. Policies & Procedures Recommend improvements to departmental policies and support implementation of procedures and controls. Ensure compliance with Group policies and operational procedures.<br>Qualifications Education Bachelor's Degree in Engineering or equivalent. Certifications (Preferred) Customer Relationship Management (CRM). Licenses (Preferred) Saudi Council of Engineers (SCE). Experience8–10 years of relevant experience. Languages English – Fluent (Required) Arabic – Fluent (Preferred) Knowledge Product Knowledge of the Saudi Arabian Market Sales & Marketing Business Acumen
Saudi - Jeddah
Job description:<br><br>Job Purpose Focuses on day-to-day support of system issues, configuration updates, and enhancements, while working with stakeholders to translate requirements into effective solutions. Providing user training, ensuring alignment with Success Factors best practices, and supporting complete and accurate business processes. Expertise in Success Factors Recruiting and Onboarding is essential, with additional knowledge of SAP HCM Payroll, Time Management, and integration points considered beneficial. Key Accountability Areas Incident Management:Hold primary responsibility for managing and resolving incidents related to Success Factors modules, ensuring minimal disruption to HR operations. Receive, assess, and prioritize incident tickets across all Success Factors modules. Provide functional support for SAP Payroll and Time Management–related incidents. Investigate and diagnose technical issues, functional discrepancies, and data-related problems reported by end-users. Develop and implement effective solutions to resolve incidents efficiently, ensuring minimal system downtime. Ensure adherence to established Service Level Agreements (SLAs) for timely incident resolution. Business Process Enhancement:Support and optimize Success Factors modules to enhance business functionality and overall system performance, while maintaining a high level of customer satisfaction. Configure and customize relevant business areas to ensure system behavior aligns with defined business requirements and constraints. Prepare comprehensive test scripts and perform testing activities, including Unit Testing, System Integration Testing, Performance Testing, User Acceptance Testing, Regression Testing, and any client-specific testing procedures. Provide detailed Functional Specifications to the Technical Team for custom development requirements. Documentation:Document configuration settings and prepare clear, detailed guidelines to enable other consultants to perform future modifications or repairs with accuracy and efficiency. Role Accountability HR Proficiency:Ability to obtain updated soft and technical skills related to the job. Delivery:Perform the planned activities to meet the operational and development targets as per delivery schedules. Utilize resources effectively to achieve objectives within efficient cost and time. Provide a periodic report formatted by detailing the deviation and execution of planned tasks. Problem-Solving:Solve any related problems arise and escalate any complex operational issues. Quality:Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities. Business Process Improvement:Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible. Compliance:Comply to related policy and procedures and work instructions. Health, Safety, and Environment:Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services. Academic Qualification Bachelor Degree in Information Mgmt. Sciences & Systems or Any relevant field Work Experience 6 to 10 Years Technical / Functional Competencies HRIS Systems Applications Knowledge System Testing<br><br>Profile description:<br><br>Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions. The hub of alfanar’s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals. alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar. For more information about alfanar, please visit alfanar.com
Mansol Manpower Solutions
Saudi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Role Summary</b></p><p>• The <b>Head Operations </b>will be responsible for leading the end-to-end operational execution of the JV facility, including <b>production, manufacturing engineering, maintenance, procurement, supply chain, stores, planning, and operational excellence</b>.</p><p>• This is a critical leadership role reporting to the <b>General Manager / Plant Head</b>. The role requires a hands-on, execution-driven leader with strong experience in <b>API- certified manufacturing environments, large CNC machining operations, welding/fabrication, greenfield plant setup, and scale-up of complex manufacturing operations</b>.</p><p>• The Head Operations will be responsible for converting the JV’s business plan into a</p><p><br></p><p><br></p><p>high-performing, customer-qualified, cost-efficient, and scalable manufacturing operation.</p><p><br></p><p><br></p><p><b>Key Responsibilities</b></p><p><b>1. Overall Operations Leadership</b></p><p>• Lead complete plant operations covering production, manufacturing engineering, maintenance, procurement, stores, supply chain, production planning, and operational excellence.</p><p>• Translate the business plan into executable production, manpower, machine, capacity, and supply chain plans.</p><p><br></p><p> • Ensure the facility achieves planned output, cost, delivery, productivity, safety, and customer-readiness targets.</p><p>• Establish strong daily, weekly, and monthly operating review mechanisms.</p><p><br></p><p><br></p><p>• Drive accountability across all operational functions and build a performance-oriented manufacturing culture.</p><p><br></p><p><br></p><p><b>2. Greenfield Plant Setup & Ramp-Up</b></p><p>• Lead operational readiness for the greenfield facility, including plant layout, machine placement, material flow, utilities, stores, internal logistics, and production systems.</p><p>• Support installation, commissioning, trial runs, and stabilization of CNC machines, fabrication equipment, and supporting infrastructure.</p><p>• Build operating systems from the ground up, including SOPs, work instructions, maintenance systems, stores controls, production dashboards, and escalation processes.</p><p>• Ensure the plant is ready for API, ISO, customer audits, and industrial licensing requirements.</p><p>• Drive phased ramp-up from initial production to full-scale operations in line with the JV</p><p><br></p><p><br></p><p>business plan.</p><p><br></p><p><br></p><p><b>3. Production & Manufacturing Execution</b></p><p>• Own delivery of production plans across CNC machining, welding/fabrication, assembly, and remanufacturing operations.</p><p>• Ensure effective utilization of machines, manpower, tooling, fixtures, and materials.</p><p>• Drive improvements in cycle time, setup time, machine utilization, throughput, productivity, and cost per part.</p><p>• Establish strong shopfloor discipline, production control, shift planning, and output tracking.</p><p><br></p><p><br></p><p>• Ensure operational readiness for machining and remanufacturing of upstream oilfield components such as drilling tools, wellhead components, pressure control parts, valves,</p><p>repair parts, and other high-integrity components.</p><p><br></p><p><br></p><p><b>4. Manufacturing Engineering & Industrialization</b></p><p>• Lead manufacturing engineering activities including process planning, methoding, CNC programming governance, fixture development, tool selection, cycle time optimization, and process validation.</p><p>• Support new product introduction, first article development, DFM reviews, routing definition, and manufacturing feasibility.</p><p>• Build robust process engineering systems for repeatability, productivity, and quality at source.</p><p>• Drive standardization of manufacturing processes across machining, fabrication, welding, assembly, and remanufacturing.</p><p><br></p><p><br></p><p>• Work closely with Quality to ensure process controls are aligned with API, ISO, and customer-specific requirements.</p><p><br></p><p><b>5. Maintenance, Reliability & Asset Utilization</b></p><p>• Establish preventive, predictive, and breakdown maintenance systems for all plant assets.</p><p>• Drive high uptime and reliability of CNC machines, fabrication equipment, utilities, cranes, compressors, and supporting infrastructure.</p><p>• Implement TPM and structured maintenance KPIs.</p><p>• Own OEE improvement, machine availability, MTTR, MTBF, spare parts planning, and maintenance cost control.</p><p><br></p><p><br></p><p>• Ensure all critical assets are maintained in audit-ready condition.</p><p><br></p><p><br></p><p><b>6. Procurement, Supply Chain & Stores</b></p><p>• Lead end-to-end supply chain covering procurement, vendor development, import logistics, stores, inventory, subcontracting, and consumables planning.</p><p>• Develop local and global supplier base for raw materials, tools, fixtures, consumables, spares, subcontract processes, and services.</p><p>• Ensure material availability to support production schedules while maintaining strong inventory discipline.</p><p>• Build vendor qualification and performance review systems.</p><p>• Drive cost reduction, supplier reliability, lead-time reduction, and working capital efficiency.</p><p>• Support localization through development of capable in-Kingdom suppliers wherever</p><p><br></p><p><br></p><p>feasible.</p><p><br></p><p><br></p><p><b>7. Quality, API & Customer Readiness Support</b></p><p>• Work closely with the Quality Head, who will report independently to the GM, to ensure operational compliance with API, ISO, HSE, and customer audit requirements.</p><p>• Ensure production processes are built with quality at source, traceability, documentation discipline, and process control.</p><p>• Support API Q1, API monogram, ISO, customer qualification, and supplier audit readiness.</p><p>• Lead closure of operational actions arising from audits, NCRs, customer feedback, and qualification reviews.</p><p><br></p><p><br></p><p>• Ensure shopfloor practices support a zero-defect and right-first-time culture.</p><p><br></p><p><br></p><p><b>8. Customer & Cross-Functional Interface</b></p><p>• Participate in customer audits, technical discussions, manufacturing readiness reviews, and capacity discussions.</p><p>• Support the GM in operational discussions with key customers, OEMs, EPCs, and upstream service companies.</p><p>• Provide credible operational inputs on lead times, capacity, manufacturing feasibility, delivery readiness, and ramp-up plans.</p><p>• Coordinate with Business Development, Quality, Finance, and HR to ensure seamless execution of customer commitments.</p><p><br></p><p><br></p><p><br></p><p><br></p><p><b>9. Lean Manufacturing & Operational Excellence</b></p><p>• Drive Lean Manufacturing, 5S, Kaizen, TPM, SMED, value-stream mapping, visual management, and continuous improvement initiatives.</p><p>• Establish a daily management system covering safety, quality, delivery, cost, productivity, and people metrics.</p><p>• Identify and eliminate waste across production, stores, supply chain, maintenance, and engineering processes.</p><p>• Build a continuous improvement culture across the plant.</p><p><br></p><p><br></p><p>• Lead structured cost-reduction and productivity-improvement programs.</p><p><br></p><p><br></p><p><b>10. People Leadership & Localization</b></p><p>• Build and lead a high-performing operations organization across production, engineering, maintenance, procurement, stores, and planning.</p><p>• Manage and develop a team size expected to exceed 100 employees as the facility scales.</p><p>• Develop local Saudi talent in alignment with localization and IKTVA objectives.</p><p>• Create strong second-line leadership and succession depth across all operational functions.</p><p><br></p><p><br></p><p>• Build a culture of discipline, ownership, safety, learning, and execution excellence</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Key Performance Indicators</b></p><p>• The Head Operations will be accountable for delivering measurable operating performance, including:</p><p>• Production output against plan</p><p>• On-Time Delivery</p><p>• OEE and machine utilization</p><p>• First Pass Yield and rework reduction</p><p>• Productivity per employee / per machine</p><p>• Cost reduction and manufacturing cost control</p><p>• Inventory turns and working capital discipline</p><p>• Supplier performance and material availability</p><p>• Maintenance uptime, MTTR, MTBF</p><p>• Audit readiness and closure of operational actions</p><p>• Safety performance and HSE compliance</p><p>• Localization and workforce capability development</p></div>
Mansol Manpower Solutions
Saudi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Role Summary</b></p><p>• The <b>Head Operations </b>will be responsible for leading the end-to-end operational execution of the JV facility, including <b>production, manufacturing engineering, maintenance, procurement, supply chain, stores, planning, and operational excellence</b>.</p><p>• This is a critical leadership role reporting to the <b>General Manager / Plant Head</b>. The role requires a hands-on, execution-driven leader with strong experience in <b>API- certified manufacturing environments, large CNC machining operations, welding/fabrication, greenfield plant setup, and scale-up of complex manufacturing operations</b>.</p><p>• The Head Operations will be responsible for converting the JV’s business plan into a</p><p><br></p><p><br></p><p>high-performing, customer-qualified, cost-efficient, and scalable manufacturing operation.</p><p><br></p><p><br></p><p><b>Key Responsibilities</b></p><p><b>1. Overall Operations Leadership</b></p><p>• Lead complete plant operations covering production, manufacturing engineering, maintenance, procurement, stores, supply chain, production planning, and operational excellence.</p><p>• Translate the business plan into executable production, manpower, machine, capacity, and supply chain plans.</p><p><br></p><p> • Ensure the facility achieves planned output, cost, delivery, productivity, safety, and customer-readiness targets.</p><p>• Establish strong daily, weekly, and monthly operating review mechanisms.</p><p><br></p><p><br></p><p>• Drive accountability across all operational functions and build a performance-oriented manufacturing culture.</p><p><br></p><p><br></p><p><b>2. Greenfield Plant Setup & Ramp-Up</b></p><p>• Lead operational readiness for the greenfield facility, including plant layout, machine placement, material flow, utilities, stores, internal logistics, and production systems.</p><p>• Support installation, commissioning, trial runs, and stabilization of CNC machines, fabrication equipment, and supporting infrastructure.</p><p>• Build operating systems from the ground up, including SOPs, work instructions, maintenance systems, stores controls, production dashboards, and escalation processes.</p><p>• Ensure the plant is ready for API, ISO, customer audits, and industrial licensing requirements.</p><p>• Drive phased ramp-up from initial production to full-scale operations in line with the JV</p><p><br></p><p><br></p><p>business plan.</p><p><br></p><p><br></p><p><b>3. Production & Manufacturing Execution</b></p><p>• Own delivery of production plans across CNC machining, welding/fabrication, assembly, and remanufacturing operations.</p><p>• Ensure effective utilization of machines, manpower, tooling, fixtures, and materials.</p><p>• Drive improvements in cycle time, setup time, machine utilization, throughput, productivity, and cost per part.</p><p>• Establish strong shopfloor discipline, production control, shift planning, and output tracking.</p><p><br></p><p><br></p><p>• Ensure operational readiness for machining and remanufacturing of upstream oilfield components such as drilling tools, wellhead components, pressure control parts, valves,</p><p>repair parts, and other high-integrity components.</p><p><br></p><p><br></p><p><b>4. Manufacturing Engineering & Industrialization</b></p><p>• Lead manufacturing engineering activities including process planning, methoding, CNC programming governance, fixture development, tool selection, cycle time optimization, and process validation.</p><p>• Support new product introduction, first article development, DFM reviews, routing definition, and manufacturing feasibility.</p><p>• Build robust process engineering systems for repeatability, productivity, and quality at source.</p><p>• Drive standardization of manufacturing processes across machining, fabrication, welding, assembly, and remanufacturing.</p><p><br></p><p><br></p><p>• Work closely with Quality to ensure process controls are aligned with API, ISO, and customer-specific requirements.</p><p><br></p><p><b>5. Maintenance, Reliability & Asset Utilization</b></p><p>• Establish preventive, predictive, and breakdown maintenance systems for all plant assets.</p><p>• Drive high uptime and reliability of CNC machines, fabrication equipment, utilities, cranes, compressors, and supporting infrastructure.</p><p>• Implement TPM and structured maintenance KPIs.</p><p>• Own OEE improvement, machine availability, MTTR, MTBF, spare parts planning, and maintenance cost control.</p><p><br></p><p><br></p><p>• Ensure all critical assets are maintained in audit-ready condition.</p><p><br></p><p><br></p><p><b>6. Procurement, Supply Chain & Stores</b></p><p>• Lead end-to-end supply chain covering procurement, vendor development, import logistics, stores, inventory, subcontracting, and consumables planning.</p><p>• Develop local and global supplier base for raw materials, tools, fixtures, consumables, spares, subcontract processes, and services.</p><p>• Ensure material availability to support production schedules while maintaining strong inventory discipline.</p><p>• Build vendor qualification and performance review systems.</p><p>• Drive cost reduction, supplier reliability, lead-time reduction, and working capital efficiency.</p><p>• Support localization through development of capable in-Kingdom suppliers wherever</p><p><br></p><p><br></p><p>feasible.</p><p><br></p><p><br></p><p><b>7. Quality, API & Customer Readiness Support</b></p><p>• Work closely with the Quality Head, who will report independently to the GM, to ensure operational compliance with API, ISO, HSE, and customer audit requirements.</p><p>• Ensure production processes are built with quality at source, traceability, documentation discipline, and process control.</p><p>• Support API Q1, API monogram, ISO, customer qualification, and supplier audit readiness.</p><p>• Lead closure of operational actions arising from audits, NCRs, customer feedback, and qualification reviews.</p><p><br></p><p><br></p><p>• Ensure shopfloor practices support a zero-defect and right-first-time culture.</p><p><br></p><p><br></p><p><b>8. Customer & Cross-Functional Interface</b></p><p>• Participate in customer audits, technical discussions, manufacturing readiness reviews, and capacity discussions.</p><p>• Support the GM in operational discussions with key customers, OEMs, EPCs, and upstream service companies.</p><p>• Provide credible operational inputs on lead times, capacity, manufacturing feasibility, delivery readiness, and ramp-up plans.</p><p>• Coordinate with Business Development, Quality, Finance, and HR to ensure seamless execution of customer commitments.</p><p><br></p><p><br></p><p><br></p><p><br></p><p><b>9. Lean Manufacturing & Operational Excellence</b></p><p>• Drive Lean Manufacturing, 5S, Kaizen, TPM, SMED, value-stream mapping, visual management, and continuous improvement initiatives.</p><p>• Establish a daily management system covering safety, quality, delivery, cost, productivity, and people metrics.</p><p>• Identify and eliminate waste across production, stores, supply chain, maintenance, and engineering processes.</p><p>• Build a continuous improvement culture across the plant.</p><p><br></p><p><br></p><p>• Lead structured cost-reduction and productivity-improvement programs.</p><p><br></p><p><br></p><p><b>10. People Leadership & Localization</b></p><p>• Build and lead a high-performing operations organization across production, engineering, maintenance, procurement, stores, and planning.</p><p>• Manage and develop a team size expected to exceed 100 employees as the facility scales.</p><p>• Develop local Saudi talent in alignment with localization and IKTVA objectives.</p><p>• Create strong second-line leadership and succession depth across all operational functions.</p><p><br></p><p><br></p><p>• Build a culture of discipline, ownership, safety, learning, and execution excellence</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Key Performance Indicators</b></p><p>• The Head Operations will be accountable for delivering measurable operating performance, including:</p><p>• Production output against plan</p><p>• On-Time Delivery</p><p>• OEE and machine utilization</p><p>• First Pass Yield and rework reduction</p><p>• Productivity per employee / per machine</p><p>• Cost reduction and manufacturing cost control</p><p>• Inventory turns and working capital discipline</p><p>• Supplier performance and material availability</p><p>• Maintenance uptime, MTTR, MTBF</p><p>• Audit readiness and closure of operational actions</p><p>• Safety performance and HSE compliance</p><p>• Localization and workforce capability development</p></div>
Saudi - Makkah
<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Senior Product Analyst Role Overview</h3>
<p style="margin:0 0 12px; ************;">PSD Group is seeking a <strong style="font-weight:700;">Senior Product Analyst</strong> to join their team. This full-time position involves working with CHAMP Cargosystems, a leading provider of IT solutions for the air cargo industry. The role is based in <strong style="font-weight:700;">Jeddah, KSA</strong>, with remote working available and some time required on client sites. The Senior Product Analyst will report to a Senior Product Manager and receive an annual salary of <strong style="font-weight:700;">381,000 SAR plus benefits</strong>.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About CHAMP Cargosystems</h3>
<p style="margin:0 0 12px; ************;">CHAMP Cargosystems provides a comprehensive range of integrated IT solutions and distribution services for the air cargo transport chain. Their portfolio includes core management systems, eCargo solutions, and Insights. The company serves over 200 airlines and GSAs, connecting them with approximately 3,000 forwarders and GHAs worldwide. CHAMP’s solutions assist its customers in adapting to critical and continuous changes in air transport logistics to meet global trade demands. Headquartered in Luxembourg, CHAMP Cargosystems has over 400 employees located in offices across Frankfurt, London, Manila, Singapore, Zurich, and Atlanta.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3>
<ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;">
<li style="margin:0 0 6px;">Capture, clarify, and translate customer needs into actionable product requirements that reduce ambiguity and improve delivery readiness.</li>
<li style="margin:0 0 6px;">Own and maintain the Scrum team backlog, ensuring priorities, user stories, and acceptance criteria are clear, current, and ready for sprint planning.</li>
<li style="margin:0 0 6px;">Define functional and integration requirements that support customer outcomes, operational efficiency, and product roadmap objectives.</li>
<li style="margin:0 0 6px;">Analyze requirements and recommend scalable solutions that balance business value, technical feasibility, and long-term maintainability.</li>
<li style="margin:0 0 6px;">Own assigned business domain modules, aligning stakeholders on documented solutions that support consistent implementation and reuse.</li>
<li style="margin:0 0 6px;">Lead delivery activities from inception to go-live, coordinating analysts, developers, and stakeholders to support on-time, quality releases.</li>
<li style="margin:0 0 6px;">Mentor business analysts and development teams to improve Agile delivery practices, requirement quality, and solution consistency.</li>
<li style="margin:0 0 6px;">Prepare and maintain functional specifications, solution documentation, and support materials that enable stakeholder approval and efficient development.</li>
<li style="margin:0 0 6px;">Define test scenarios, validate delivered functionality, and provide business acceptance to improve release quality and reduce defects.</li>
<li style="margin:0 0 6px;">Create workflows, interface designs, and mock-ups that accelerate solution validation and improve user understanding.</li>
<li style="margin:0 0 6px;">Investigate operational incidents and defects, identify root causes, and support corrective actions to improve system stability.</li>
<li style="margin:0 0 6px;">Build and maintain test libraries that strengthen manual and automated regression coverage.</li>
</ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3>
<ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;">
<li style="margin:0 0 6px;">Bachelor’s degree in Information Technology or Business Management.</li>
<li style="margin:0 0 6px;">Sound experience in functional analysis and support of systems.</li>
<li style="margin:0 0 6px;">5 to 7 years of experience working specifically within the <strong style="font-weight:700;">Air Cargo domain</strong>.</li>
</ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Skills and Knowledge</h3>
<ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;">
<li style="margin:0 0 6px;">Experience with Air Cargo management systems and expert-level knowledge of the Air Cargo workflow (sales/operations).</li>
<li style="margin:0 0 6px;">Knowledge of industry inter-system message formats, rules, and applications.</li>
<li style="margin:0 0 6px;">Excellent written and oral communication skills in English.</li>
<li style="margin:0 0 6px;">Knowledge of relational and non-relational databases and reporting applications.</li>
<li style="margin:0 0 6px;">Familiarity with common PC software and external interfacing systems.</li>
<li style="margin:0 0 6px;">Systematic approach to problem-solving under pressure within a small team environment.</li>
<li style="margin:0 0 6px;">Knowledge in user experience (UX).</li>
<li style="margin:0 0 6px;">Knowledge of RESTful APIs, including integration testing using tools such as Swagger and Postman.</li>
<li style="margin:0 0 6px;">Ability to create API documentation using YAML specifications.</li>
<li style="margin:0 0 6px;">Creatively analytical, with an ability to think innovatively and support ideas with research.</li>
<li style="margin:0 0 6px;">A team player comfortable collaborating with graphic designers, web architects, and clients.</li>
<li style="margin:0 0 6px;">Knowledge in prototyping, including experience with wireframing tools like Invision, Marvel, *****, Framer, or Axure.</li>
<li style="margin:0 0 6px;">Knowledge and experience in Agile software development, Scrum methodology, and user story creation.</li>
</ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Location and Work Environment</h3>
<p style="margin:0 0 12px; ************;">This full-time position is based in <strong style="font-weight:700;">Jeddah, Makkah, KSA</strong>. The role offers flexibility with remote working options, alongside requirements for some time spent on client sites. The successful candidate will report to a Senior Product Manager.</p>