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<p>We are seeking an Assistant IT Manager to support the planning, operation, and continuous enhancement of information technology systems at Raffles &amp; Fairmont The Red Sea. Working closely with the Director of IT and hotel leadership, this role ensures the reliability, security, and optimal performance of all IT infrastructure and systems enabling seamless hotel operations and delivering exceptional guest experiences in line with Fairmont brand standards.</p><p><strong>Key Responsibilities</strong></p><ul><li>Support the day-to-day operation of all hotel IT systems, including PMS, POS, networks, servers, telephony, Wi-Fi, and end-user devices.</li><li>Assist in maintaining system availability, performance, and security across all hotel departments.</li><li>Provide technical support and troubleshooting for hardware, software, and network-related issues.</li><li>Support system integrations between PMS, POS, Finance, Sales, F&amp;B, and third-party applications.</li><li>Assist in implementing and maintaining IT security policies, access controls, backups, and disaster recovery procedures.</li><li>Monitor system performance and proactively escalate issues to minimize operational downtime.</li><li>Support new system implementations, upgrades, patches, and testing activities.</li><li>Maintain accurate IT documentation, asset registers, licenses, and configuration records.</li><li>Assist with vendor coordination, service contracts, and support agreements.</li><li>Support user access management, system permissions, and onboarding/offboarding processes.</li><li>Provide IT support during critical hotel operations, pre-opening activities, and special events.</li><li>Ensure compliance with Accor IT standards , cybersecurity requirements, and local regulations.</li><li>Support IT audits, risk assessments, and compliance reporting.</li><li>Promote IT best practices and provide basic system training to hotel colleagues.</li><li>Act as a deputy to the IT Manager when required, supporting leadership and decision-making.</li><li>Maintain strong communication with department heads to understand and support operational technology needs.</li><li>Uphold data protection, confidentiality, and information security standards at all times.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Degree or diploma in Information Technology, Computer Science, or a related field preferred. Minimum 3 5 years of experience in hotel IT operations, with exposure to supervisory or assistant-level responsibilities. Strong knowledge of hotel systems, including PMS (Opera preferred), POS systems, networking, and end-user support. Experience with network infrastructure, servers, Wi-Fi solutions, and cybersecurity fundamentals. Familiarity with system integrations, cloud-based applications, and vendor management. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to work flexible hours, including on-call support when required.</p><p><strong>Additional Information</strong></p><p>Understanding of ultra-luxury guest expectations and brand alignment. Experience in Pre- Opening is a plus. Regional Experience is a must. Impeccable grooming and personal presentation aligned with luxury standards.</p>

<h3 >About the Role</h3> <p >Devoteam is seeking a <strong >DevOps Engineer</strong> to lead a significant DevOps transformation for a governmental company in Riyadh, Saudi Arabia. This full-time position requires a strategic leader capable of driving a cultural shift towards DevSecOps and implementing robust, automated frameworks.</p> <h3 >Role Overview</h3> <p >This role extends beyond standard engineering, focusing on strategic leadership to assess current maturity levels, design a target operating model, and ensure sustainable capability building within the client’s team. The successful candidate will be responsible for the end-to-end lifecycle, from initial assessment to the implementation of a secure, automated framework.</p> <h3 >Key Responsibilities</h3> <ul > <li >Conduct comprehensive Current State Analyses of existing tools, practices, and security posture using industry standards like DORA metrics.</li> <li >Identify operational gaps, user pain points, and security vulnerabilities, delivering detailed assessment reports.</li> <li >Propose strategic recommendations and a phased DevSecOps Implementation Roadmap, including action plans.</li> <li >Design and implement a DevSecOps Framework, encompassing policies, standards, governance, and interaction models.</li> <li >Integrate security best practices (Shift-Left) into pipelines and develop an Application Security Service Catalog.</li> <li >Establish rigorous release governance policies to ensure adherence to standards and prepare compliance reports.</li> <li >Lead cultural change towards collaboration, automation, and shared responsibility between development and operations teams.</li> <li >Provide hands-on coaching and mentoring to build internal team capability and ensure knowledge transfer.</li> <li >Develop and deliver training and awareness program materials tailored for seamless adoption of new tools and processes.</li> </ul> <h3 >Technical Implementation and Automation</h3> <ul > <li >Oversee the design of secure CI/CD pipelines on Azure DevOps, automating builds, testing, and database procedures.</li> <li >Implement Vault for advanced secrets management, including secure access control, secret rotation, and data protection policies.</li> <li >Lead the automation of infrastructure using Terraform or Azure Resource Manager (ARM) for consistency and scalability.</li> <li >Define a Monitoring and Reporting Framework to provide full visibility into security and operational metrics.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >5-10 years of experience in a relevant DevOps or strategic IT role.</li> <li >Proven experience conducting DevOps maturity assessments (DORA) and defining target operating models (TOM) for enterprise or government clients.</li> <li >Deep expertise in Azure DevOps (Boards, Repos, Pipelines).</li> <li >Strong knowledge of Vault for secrets management.</li> <li >Hands-on experience with Infrastructure as Code (IaC) tools such as Terraform or Azure Resource Manager (ARM), and scripting (Shell).</li> <li >Demonstrated ability to lead cultural change, mentor teams, and manage stakeholders in high-compliance environments.</li> <li >Exceptional skill in creating high-level strategic documentation, including Roadmaps, Frameworks, and Gap Analysis Reports.</li> </ul> <h3 >Application Information</h3> <p >Devoteam is committed to fostering digital transformation. We invite qualified candidates who meet the outlined requirements to apply for this challenging role in Riyadh.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a dynamic and technically proficient OE Sales Manager to lead and expand the Original Equipment (OE) sales of Centrifugal Pumps (API 610) in the Eastern Province of Saudi Arabia. The ideal candidate should possess strong expertise in rotating equipment, proven sales leadership experience, and a successful track record of managing large industrial projects, particularly within the Oil &amp; Gas, Petrochemical, and Power sectors .</p><p><strong>Key Responsibilities</strong></p><p>1. Sales Strategy &amp; Execution</p><ul><li>Develop and implement a comprehensive sales strategy for API 610 Centrifugal Pumps .</li><li>Identify and target new customers, markets, and applications aligned with company growth objectives.</li><li>Achieve assigned sales targets and drive market share expansion.</li><li>Build strategic sales plans to maximize revenue and profitability.</li></ul><p>2. Business Development</p><ul><li>Lead technical and commercial discussions with EPC contractors, OEMs, consultants, and end-users .</li><li>Identify project opportunities and build a strong sales pipeline.</li><li>Manage long-cycle sales processes including tendering, RFQs, technical clarifications, and contract negotiations.</li><li>Develop and maintain relationships with key decision-makers in target industries.</li></ul><p>3. Customer Relationship Management</p><ul><li>Build and maintain strong relationships with major end-users and strategic accounts in the region.</li><li>Conduct regular customer visits, technical presentations, and business review meetings.</li><li>Understand customer requirements and provide tailored pump solutions.</li><li>Ensure high customer satisfaction and long-term business retention.</li></ul><p>4. Project Coordination</p><ul><li>Collaborate with application engineering, proposal, execution, and service teams to ensure timely delivery of quotations and project commitments.</li><li>Support smooth project execution by ensuring effective handover and active involvement during critical stages.</li><li>Coordinate internally to meet technical and commercial commitments.</li></ul><p>5. Market Intelligence &amp; Reporting</p><ul><li>Monitor market trends, competitor activities, and pricing strategies.</li><li>Analyze customer demand, industry developments, and business opportunities.</li><li>Provide regular reports on sales pipeline, forecasts, and strategic initiatives.</li><li>Recommend business improvement strategies based on market insights.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications &amp; Skills</strong></p><p>Bachelor s degree in Mechanical Engineering or equivalent (Master s degree is an advantage).</p><p>Minimum 15+ years of relevant experience in rotating equipment / centrifugal pumps , with at least 5 years in a managerial or senior sales role .</p><p>Strong technical knowledge of API 610 Pumps , OEM standards, engineering specifications, and applications.</p><p>Proven track record in sales and business development within Oil &amp; Gas, Petrochemical, and Power sectors .</p><p>Strong negotiation, presentation, and communication skills.</p><p>Proficiency in CRM tools and MS Office Suite .</p><p>Fluency in English is mandatory.</p><p><strong>Preferred Experience</strong></p><p>Hands-on experience with leading OEMs such as Sulzer, Flowserve, ITT, KSB, Trillium Pumps, Sundyne , or similar.</p><p>Strong network and market presence in Saudi Arabia or GCC region.</p><p><strong>Candidate Preference</strong></p><p>Indian nationals currently based in India will be preferred.</p><p>Candidates must be willing to relocate to Saudi Arabia with family status benefits.</p><p></p></section>

About the Company Air Products, ACWA Power, and NEOM have partnered to develop an $8.4 billion green hydrogen-based ammonia production facility in NEOM. The project integrates renewable solar, wind, and storage power to produce green ammonia for global export, with operations scheduled to commence in 2026.<br>Role Overview The Security Foreman is responsible for ensuring all security operations and systems are functioning effectively throughout each shift. The role oversees daily security operations, incident management, implementation of post instructions, and coordination of security activities across NGHC sites, including GHE, Solar, and Wind facilities. The successful candidate will manage day-to-day shift operations while ensuring the highest standards of safety, security, and operational performance.<br>Key Responsibilities Manage and monitor all security staff during assigned shifts. Conduct routine checks of security posts, occurrence books, and personnel. Perform risk assessments in coordination with end-users, safety teams, and other stakeholders. Oversee all shift security operations and remain on call as required. Review and report on security policies, procedures, and operational instructions. Maintain operational standards for personnel, equipment, and security assets. Ensure compliance with all NGHC EHS&S procedures. Brief, deploy, and assign teams and individuals to operational tasks. Supervise daily security activities as directed by the Security Manager. Oversee Entry Control Points, Emergency Response, Traffic Management Teams, Building Security Officers, Visitor Centre operations, and other security functions. Monitor technical security systems, identify deficiencies, and report faults. Ensure effective use of Proof of Presence technology and supervise security patrols. Respond to security incidents and coordinate follow-up actions. Prepare incident reports, operational reports, and security registers. Liaise with emergency services when required. Deliver the highest standards of customer and employee service. Monitor security service provider performance against agreed KPIs and provide reports to Security Management. Maintain the operational competence of security personnel through continuous assessment, training, exercises, and testing.<br>Qualifications & Experience:<br>Education Technically based degree.<br>Experience Minimum of 5 years' experience in a high-pressure security environment. Leadership or people management training, or demonstrated operational leadership capability. Previous experience in a similar role within an industrial environment is preferred.<br>Skills & Competencies Strong leadership and operational control skills. Excellent written and verbal communication skills in English and Arabic. Thorough understanding of NGHC EHS&S policies, procedures, and instructions. Strong teamwork and interpersonal skills with the ability to command respect. Adaptable, flexible, and able to exercise sound judgment. High level of concentration and ability to perform under pressure. Proactive approach with strong problem-solving capabilities. Ability to identify performance gaps and implement corrective actions. Ability to interface effectively with the Security Control Centre (SCC) and manage reporting requirements.<br>Preferred Experience Professional understanding of implementing security policies and procedures. Experience in security or operational management environments. Understanding of EHS&S requirements. Knowledge of technical security systems. Ability to understand NGHC security operations. Previous industrial security experience.<br>Personal Qualities High levels of integrity, professionalism, and respect. Ability to work with minimal supervision. Strong communication and planning skills. Interest in security technology and computer systems. Accurate reporting and record-keeping skills. Logical thinker with a professional approach to all aspects of the role.<br>Additional Requirements Port Facility Security Officer (PFSO) certification (GHE only). Must hold, or be eligible to obtain, a valid Security License. Valid driving license with a safe driving record for the previous 24 months. Ability to provide a 3-year verifiable employment history. Successful completion of HCIS screening and authorization. Completion of Government Medical Test and Police Clearance / HCIS background check.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br> Job Description<br> <p> Press space or enter keys to toggle section visibility </p> <div> <div> <div> <div> <p> <strong>Responsibilities: </strong> </p> <p> Is highly visible in the areas of responsibility, leads by example and maintains regular checks.</p> <p> Develops and Maintains General Cleaning schedule &amp; issues tasks accordingly.</p> <p> Understands and implements procedures to operate and maintain all departmental equipment.</p> <p> ensures that staff members have the proper supplies and equipment</p> <p> Works closely with Front Desk to ensure rooms are prioritized and cleaned to meet arrival pattern and guest needs and/or requests.</p> <p> Manages the Lost and Found Procedure.</p> <p> Trains staff members to work in a safe manner and ensure they can expedite emergency procedures when required.</p> <p> Participates in the investigation of associate accidents and incidents as required</p> <p> Encourages empowerment within the team and in co-ordination with the Butlers to surprise and delight our guests.</p> <p> Reviews the Section Rosters on a weekly basis, ensuring guests service, operational needs and financial objectives are met. </p> <p> Interact with guests to obtain feedback on product quality and service levels, effectively respond to and handle any guest complaints or problems, escalate to a manager as required.</p> <p> Ensure all guest issues are passed to the BCC and captured on the Glitch report</p> <p> Observes service behaviours of staff members and provides timely constructive feedback to individuals, continuously strives to improve performance.</p> <p> Conducts daily meeting highlighting, Operational Issues, VIP s, Glitches, Short Training Session on Procedures/Hospitality etc, Shift Responsibilities.</p> <p> Is fully conversant with departmental SOP s, ensures they are executed. Conducts training and refresher training with staff members.</p> <p> Completes and supervises a departmental orientation program for new staff members to receive the appropriate training to effectively complete their job. Cross Train staff members as appropriate.</p> <p> Conducts regular and effective training to maintain/improve the standards. Maintain training records.</p> <p> Communicates performance expectations in accordance with the job description for each position.</p> <p> Establishes and maintains open, collaborative relationships with staff members and ensures they do the same within the team.</p> <p> Participates in disciplinary procedures. Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to SOP s.</p> <p> Celebrate success and recognize contributions of the team members.</p> <p> Maintains close contact with the Butler Department, ensuring that guest preferences regarding room types etc are taken care of.</p> <p> Maintains clear and effective communication with other departments such as Purchasing, Engineering and Front Office.</p> <p> Is fully conversant with the Fire Procedure, Security Procedure, Health and Safety Procedure, Departmental Code of Conduct. Trains staff members on the procedures to ensure they can effectively deal with any of these situations should they arise.</p> <p> Is familiar with first aid formalities, ensures the Front Desk First Aid boxes are always fully stocked. </p> <p> </p></div></div></div></div></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br> <div>Job Description</div> <br> <p>SLS The Red Sea is looking for an exceptional <strong>Guest Relations Manager</strong> to join our team and help shape unforgettable guest experiences in one of the world's most exciting luxury destinations. As the face of the hotel for many of our guests, you will be responsible for creating personalized, seamless, and memorable journeys from arrival to departure. Working closely with operational teams across the hotel, you will anticipate guest needs, oversee VIP experiences, lead service recovery efforts, and ensure every interaction reflects the bold, vibrant, and luxury-driven spirit of the SLS brand.</p> <p> <strong>Key Responsibilities</strong> </p> <ul> <li>Oversee guest relations operations to ensure personalized, high-quality service throughout the guest journey.</li> <li>Welcome, engage, and assist VIP, repeat, and high-profile guests, ensuring tailored experiences and special recognition.</li> <li>Anticipate guest needs and proactively coordinate arrangements to enhance overall satisfaction.</li> <li>Handle guest inquiries, requests, complaints, and service recovery situations with discretion, professionalism, and efficiency.</li> <li>Build and maintain strong guest relationships to encourage loyalty, advocacy, and repeat visitation.</li> <li>Coordinate closely with Front Office, Concierge, Housekeeping, Food &amp; Beverage, and other departments to ensure seamless service delivery.</li> <li>Monitor guest preferences, profiles, and feedback to support personalized service and continuous improvement.</li> <li>Ensure guest history, preferences, and special requirements are accurately recorded and maintained within hotel systems.</li> <li>Support arrival and departure experiences, including VIP room inspections, welcome amenities, and personalized arrangements.</li> <li>Conduct regular guest interactions and follow-ups throughout the stay to ensure expectations are exceeded.</li> <li>Assist in planning and executing VIP arrivals, special occasions, celebrations, and bespoke guest experiences.</li> <li>Maintain a visible presence in public areas, engaging with guests and ensuring service standards are consistently upheld.</li> <li>Support the training, coaching, and development of team members on luxury guest relations standards and service excellence.</li> <li>Monitor guest feedback platforms and satisfaction scores, implementing actions to enhance the overall guest experience.</li> <li>Champion the SLS brand culture and contribute to maintaining exceptional guest satisfaction and reputation metrics.</li> </ul> <br> <div>Qualifications</div> <br> <ul> <li>Previous experience in a Guest Relations Manager, Front Office Manager, Assistant Front Office Manager, Guest Experience Manager, or similar luxury hospitality role.</li> <li>Experience within a luxury or lifestyle hotel environment is highly desirable.</li> <li>Strong understanding of VIP guest handling, personalized service delivery, and service recovery.</li> <li>Excellent communication and relationship-building skills with a genuine passion for hospitality.</li> <li>Ability to remain calm under pressure and confidently resolve guest concerns.</li> <li>Strong organizational skills with exceptional attention to detail.</li> <li>Proven ability to lead, inspire, and develop guest-facing teams.</li> <li>Experience working with hotel property management systems and guest profile platforms.</li> <li>Fluent in English; additional languages are highly advantageous.</li> <li>A passion for creating memorable moments and delivering service that goes beyond expectations.</li> </ul></div></section>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About Delta Hotels and Resorts®</h3> <p style="margin:0 0 12px; ************;">Delta Hotels and Resorts® is seeking a <strong style="font-weight:700;">Technician Property Systems</strong> to join our team in the Makkah region, covering locations such as Jeddah and Makkah. This is a full-time position focused on maintaining and supporting the property's technological infrastructure to ensure smooth operations and guest satisfaction.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Overview</h3> <p style="margin:0 0 12px; ************;">The Technician Property Systems is responsible for the maintenance, support, and troubleshooting of all computer software, systems, hardware, and peripheral equipment within the property. This role involves ensuring the functionality of network communications, managing user accounts, and providing essential end-user support while adhering to company policies and procedures and protecting company assets.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware, and peripheral equipment.</li> <li style="margin:0 0 6px;">Refer major problems or defective products to vendors or specialized technicians.</li> <li style="margin:0 0 6px;">Respond to program error messages by finding and correcting problems or terminating the program.</li> <li style="margin:0 0 6px;">Enter commands and activate controls on computer and peripheral equipment.</li> <li style="margin:0 0 6px;">Inspect, test, and diagnose computer equipment and systems.</li> <li style="margin:0 0 6px;">Maintain an accurate inventory of all technology devices.</li> <li style="margin:0 0 6px;">Maintain computer networks, support server system(s), and supporting software.</li> <li style="margin:0 0 6px;">Provide network communications support.</li> <li style="margin:0 0 6px;">Maintain and upgrade hardware, software, and website technical architecture related to hardware and telecommunication connectivity.</li> <li style="margin:0 0 6px;">Perform system backups.</li> <li style="margin:0 0 6px;">Provide end-user support.</li> <li style="margin:0 0 6px;">Manage user accounts, including set up, removal, and resetting passwords to ensure confidentiality and proper use.</li> <li style="margin:0 0 6px;">Install, configure, and modify workstations.</li> <li style="margin:0 0 6px;">Modify workstations, including the setup of cables, desktop computers, laptops, docking stations, and printers.</li> <li style="margin:0 0 6px;">Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.</li> <li style="margin:0 0 6px;">Secure all backup tapes and computer/telephone rooms.</li> <li style="margin:0 0 6px;">Educate users regarding procedures for securing Personal Identifiable Information (PII).</li> <li style="margin:0 0 6px;">Address guests’ service needs and exchange information with other employees using electronic devices.</li> <li style="margin:0 0 6px;">Develop and maintain positive working relationships with others.</li> <li style="margin:0 0 6px;">Perform other reasonable job duties as requested by supervisors.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Education:</strong> High school diploma or *** equivalent.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Related Work Experience:</strong> At least 1 year of related work experience.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Supervisory Experience:</strong> No supervisory experience is required for this role.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">License or Certification:</strong> None specified.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment and Physical Requirements</h3> <p style="margin:0 0 12px; ************;">This is a full-time position within a dynamic hotel environment. The role requires the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Candidates must be able to work collaboratively and adapt to varying technical support needs.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Information</h3> <p style="margin:0 0 12px; ************;">We invite qualified candidates to apply for this position. Join Delta Hotels and Resorts® and contribute to a seamless technological experience for our guests and associates.</p>

Company Description Gift Mart International (GMI) specializes in custom-designed and manufactured gifts, souvenirs, and trophies that reflect the heritage, traditions, and landscapes of the Gulf region and Arab countries. The company offers a wide range of products to support clients in building a corporate image, strengthening business relationships, commemorating personal or professional events, and rewarding employees. With a global vision and strong local commitment, GMI aims to exceed expectations in quality, design, and service. Applicants can expect to join a pioneering organization focused on creativity, cultural authenticity, and customer satisfaction. Role Description This is a part-time, on-site Receptionist role based in Al Khobar. The Receptionist will be responsible for greeting visitors, answering and directing phone calls, managing incoming and outgoing correspondence, and providing general information about GMI’s services and products. Day-to-day tasks include maintaining a professional reception area, scheduling and coordinating appointments or meetings, and supporting basic clerical activities such as filing, data entry, and handling mail. The role also involves assisting customers and partners in person and over the phone, ensuring a welcoming environment and timely resolution of inquiries. Collaboration with other team members to support office operations and administrative tasks is expected. Qualifications Candidates should possess strong Receptionist Duties and Clerical Skills to manage front desk operations, appointments, and office documentation efficiently. Candidates should possess excellent Phone Etiquette and Communication skills to handle calls, relay messages accurately, and interact professionally with visitors and team members. Candidates should possess solid Customer Service skills to provide a welcoming experience, address inquiries, and support clients and guests with courtesy and efficiency. Candidates should possess basic computer literacy (e.g., email, spreadsheets, office software) and organizational skills to manage schedules and records. Candidates should possess the ability to work on-site in Al Khobar, maintain professionalism under pressure, and communicate effectively in English; Arabic language skills are an advantage. Candidates should possess prior experience in a receptionist, front desk, or administrative role; vocational training or a diploma in administration or a related field is beneficial.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Role Purpose</p><p>The IT Business Partner Projects Manager is the bridge between technology and the business in the</p><p>Kingdom of Saudi Arabia. The role acts as the single point of technology engagement for sales, marketing,</p><p>development and corporate teams, translating business needs into well-scoped IT solutions, and leads the</p><p>delivery of technology projects and group digital initiatives from concept through to handover. The role also</p><p>provides white-glove technology support to senior leadership.</p><p>Key Responsibilities</p><p>Business Partnering</p><p>• Act as the technology business partner for sales, marketing, development and corporate teams,</p><p>building trusted relationships with functional heads and understanding their objectives, processes and</p><p>pain points.</p><p>• Translate business needs into clear IT requirements, solution options and business cases, working with</p><p>group IT, architects and vendors to shape the right solution.</p><p>• Maintain a demand pipeline for the Kingdom: capture, qualify and prioritise technology requests in line</p><p>with group strategy, budget and capacity.</p><p>• Champion adoption of existing platforms and identify opportunities to simplify, automate or</p><p>consolidate before introducing new tools.</p><p>• Communicate IT roadmaps, project status and service changes to business stakeholders in plain,</p><p>business-focused language.</p><p>Digital Initiatives Rollout</p><p>• Support the rollout of group digital initiatives — CRM, marketing technology, data platforms, and</p><p>workplace automation, acting as local delivery lead and change agent.</p><p>• Localise group solutions for requirements, including Arabic language needs, PDPL data residency</p><p>considerations and integration with local vendors and systems.</p><p>• Plan and execute change management: stakeholder engagement, communications, training, super-user</p><p>networks and adoption tracking.</p><p>• Gather structured feedback from users and channel enhancement requests back to group product and</p><p>platform owners.</p><p><br></p><p>Project Delivery</p><p>• Lead or support IT projects end-to-end: scoping, planning, budgeting, vendor selection, delivery,</p><p>testing, cutover and handover to operations.</p><p>• Produce and maintain project artefacts — charters, plans, RAID logs, status reports and steering</p><p>committee updates — to a consistent group standard.</p><p>• Manage vendors and system integrators through delivery: statements of work, milestones, acceptance</p><p>criteria and commercial performance.</p><p>• Coordinate user acceptance testing, data migration and go-live readiness with business and IT</p><p>operations teams.</p><p>• Ensure every project is handed over cleanly to support, with documentation, training and agreed</p><p>service levels in place.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Qualifications &amp; Experience</p><p>Essential</p><p>• Bachelor's degree in Computer Science, Information Systems, Business or a related field.</p><p>• 7+ years of IT experience, including 3+ years in a business partnering, business analysis or IT project</p><p>management role.</p><p>• Demonstrable track record of delivering technology projects end-to-end.</p><p>• Strong working knowledge of CRM, marketing technology, collaboration and workplace platforms (e.g.</p><p>Microsoft 365, Dynamics 365 or Salesforce).</p><p>• Understanding of Saudi regulatory context relevant to technology delivery, including PDPL and data</p><p>residency considerations.</p><p>• Excellent stakeholder management, facilitation and communication skills up to executive level.</p><p>• Fluency in English; Arabic strongly preferred.</p><p>Desirable</p><p>• Project management certification (PMP, PRINCE2 or Agile/Scrum).</p><p>• Business analysis certification (CBAP or equivalent) or formal change management training</p><p>(PROSCI/ADKAR).</p><p>• Experience in real estate, construction or a fast-scaling multinational environment.</p><p>• Exposure to data platforms, analytics and AI-enabled tools in a business context.</p><p>Key Competencies</p><p>• Business-first mindset: fluent in translating between commercial objectives and technical delivery.</p><p>• Strong organisation and delivery discipline; comfortable running multiple projects in parallel.</p><p>• Influence without authority: able to align vendors, group teams and local stakeholders around a plan.</p><p>• Adaptability and composure in a fast-moving, launch-driven environment.</p><p>• Discretion in handling confidential and commercially sensitive information.</p></div>

About the Role We are looking for a forward-thinking CX Manager who doesn't just manage customer experience . You will own the end-to-end experience for both learners and teachers on our platform, leveraging AI tools to automate, personalize, and continuously improve every touchpoint. Key Responsibilities AI-Powered Operations Deploy and manage AI chatbots and virtual assistants to handle Tier-1 support at scale Use AI tools (e.g. Intercom, Zendesk AI, Freshdesk AI) to automate ticket routing, resolution, and follow-ups Build intelligent escalation flows that blend automation with human support Data & Insights Monitor CX metrics (CSAT, NPS, FRT, AHT, resolution rate) through real-time dashboards Use AI analytics to identify friction points, churn signals, and satisfaction trends Translate data into actionable improvements across the user journey Team Leadership Lead and coach a team of CX agents, setting clear KPIs and quality standards Design AI-assisted QA frameworks to evaluate agent performance at scale Build a culture of continuous improvement driven by data Cross-functional Collaboration Partner with Product to feed customer insights into roadmap decisions Work with Supply/Operations to resolve teacher-side issues impacting learner experience Collaborate with Marketing on retention and re-engagement campaigns Requirements4–6 years in customer experience, with at least 2 years in a leadership role Hands-on experience with AI-powered CX tools (Intercom, Zendesk, Freshdesk, or similar) Strong analytical mindset — comfortable with dashboards, funnels, and cohort analysis Experience in a marketplace, EdTech, or tech platform is a strong plus Familiarity with prompt engineering or AI workflow automation is a plus Bilingual: Arabic & English

About the Role We are looking for a forward-thinking CX Manager who doesn't just manage customer experience . You will own the end-to-end experience for both learners and teachers on our platform, leveraging AI tools to automate, personalize, and continuously improve every touchpoint. Key Responsibilities AI-Powered Operations Deploy and manage AI chatbots and virtual assistants to handle Tier-1 support at scale Use AI tools (e.g. Intercom, Zendesk AI, Freshdesk AI) to automate ticket routing, resolution, and follow-ups Build intelligent escalation flows that blend automation with human support Data & Insights Monitor CX metrics (CSAT, NPS, FRT, AHT, resolution rate) through real-time dashboards Use AI analytics to identify friction points, churn signals, and satisfaction trends Translate data into actionable improvements across the user journey Team Leadership Lead and coach a team of CX agents, setting clear KPIs and quality standards Design AI-assisted QA frameworks to evaluate agent performance at scale Build a culture of continuous improvement driven by data Cross-functional Collaboration Partner with Product to feed customer insights into roadmap decisions Work with Supply/Operations to resolve teacher-side issues impacting learner experience Collaborate with Marketing on retention and re-engagement campaigns Requirements4–6 years in customer experience, with at least 2 years in a leadership role Hands-on experience with AI-powered CX tools (Intercom, Zendesk, Freshdesk, or similar) Strong analytical mindset — comfortable with dashboards, funnels, and cohort analysis Experience in a marketplace, EdTech, or tech platform is a strong plus Familiarity with prompt engineering or AI workflow automation is a plus Bilingual: Arabic & English

The SAP Platform Operation & Security Lead (BASIS / GRC) is responsible for managing end-to-end SAP platform operations, system stability, and security governance across the SAP landscape. The role oversees SAP BASIS operations, user access governance, SAP GRC Access Control, and audit compliance support to ensure secure, compliant, and highly available SAP systems while coordinating with HEC, functional teams, and business stakeholders.<br>Job Competencies• Strong ability to manage and operate SAP platforms.• Strong knowledge of SAP BASIS operations.• Ability to manage system stability, performance monitoring, and incident resolution.• Strong knowledge of SAP security and access management.• Ability to design and manage SAP roles and authorizations.• Knowledge of SAP GRC Access Control and access risk management.• Ability to support audit and compliance requirements.• Ability to manage system patching, transports, refreshes, and upgrades.• Ability to coordinate with HEC and manage SLA requirements.• Knowledge of security and integration for related systems such as Success Factors, CPI, BTP, and Fiori.<br>Job Specifications• 7 to 9 years of experience in SAP BASIS and SAP Security.• Experience managing SAP S/4HANA Private Cloud hosted on HEC or similar cloud platforms.• Hands-on experience with SAP GRC Access Control.• Experience in audit compliance support.• Strong knowledge of SAP BASIS administration, transport management, and system monitoring.• Strong knowledge of SAP security, role design, SoD concepts, and access governance.• SAP BASIS, SAP Security, or SAP GRC certification is preferred.• Pharmaceutical or manufacturing industry experience is preferred only, not mandatory.• Experience with Success Factors, SAP CPI, SAP BTP, and SAP Fiori security and integrations.• Saudi nationality is preferred.• Strong English communication skills are required.

The SAP Platform Operation & Security Lead (BASIS / GRC) is responsible for managing end-to-end SAP platform operations, system stability, and security governance across the SAP landscape. The role oversees SAP BASIS operations, user access governance, SAP GRC Access Control, and audit compliance support to ensure secure, compliant, and highly available SAP systems while coordinating with HEC, functional teams, and business stakeholders.<br>Job Competencies• Strong ability to manage and operate SAP platforms.• Strong knowledge of SAP BASIS operations.• Ability to manage system stability, performance monitoring, and incident resolution.• Strong knowledge of SAP security and access management.• Ability to design and manage SAP roles and authorizations.• Knowledge of SAP GRC Access Control and access risk management.• Ability to support audit and compliance requirements.• Ability to manage system patching, transports, refreshes, and upgrades.• Ability to coordinate with HEC and manage SLA requirements.• Knowledge of security and integration for related systems such as Success Factors, CPI, BTP, and Fiori.<br>Job Specifications• 7 to 9 years of experience in SAP BASIS and SAP Security.• Experience managing SAP S/4HANA Private Cloud hosted on HEC or similar cloud platforms.• Hands-on experience with SAP GRC Access Control.• Experience in audit compliance support.• Strong knowledge of SAP BASIS administration, transport management, and system monitoring.• Strong knowledge of SAP security, role design, SoD concepts, and access governance.• SAP BASIS, SAP Security, or SAP GRC certification is preferred.• Pharmaceutical or manufacturing industry experience is preferred only, not mandatory.• Experience with Success Factors, SAP CPI, SAP BTP, and SAP Fiori security and integrations.• Saudi nationality is preferred.• Strong English communication skills are required.

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">Bupa Arabia is seeking a <strong style="font-weight:700;">Manager AI &amp; Application Security</strong> to oversee and manage application and AI security across enterprise systems and AI-enabled solutions. This is a full-time position based in Jeddah or Makkah, Saudi Arabia, within the Makkah region.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application and AI Security Governance</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Establish and maintain the Application Security and AI Security programs.</li> <li style="margin:0 0 6px;">Define security standards, control requirements, and governance processes for applications and AI-enabled solutions.</li> <li style="margin:0 0 6px;">Align application and AI security practices with cybersecurity, privacy, data protection, enterprise architecture, and risk management requirements.</li> <li style="margin:0 0 6px;">Maintain secure development guidelines for traditional applications, APIs, cloud-native applications, and AI solutions.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Secure Design and Development Lifecycle</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Conduct threat modeling for business applications, APIs, cloud applications, AI use cases, and AI-enabled workflows.</li> <li style="margin:0 0 6px;">Review application and AI solution architectures to identify security design weaknesses.</li> <li style="margin:0 0 6px;">Assess authentication, authorization, session management, data flows, integration patterns, and trust boundaries.</li> <li style="margin:0 0 6px;">Identify risks such as prompt injection, insecure AI integrations, model misuse, excessive agency, data leakage, and unauthorized access to sensitive information.</li> <li style="margin:0 0 6px;">Embed application and AI security requirements across design, development, testing, release, and production deployment stages.</li> <li style="margin:0 0 6px;">Advise development teams on secure software engineering, secure coding, API security, secrets management, dependency management, and DevSecOps practices.</li> <li style="margin:0 0 6px;">Define security gates before production deployment for applications and AI solutions.</li> <li style="margin:0 0 6px;">Promote developer security awareness and practical secure coding practices.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Security Testing and Vulnerability Management</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Manage and review findings from SAST, DAST, API security testing, software composition analysis, container scanning, and manual security reviews.</li> <li style="margin:0 0 6px;">Prioritize vulnerabilities based on severity, exploitability, exposure, business criticality, and data sensitivity.</li> <li style="margin:0 0 6px;">Coordinate remediation with development, infrastructure, application owners, and cybersecurity teams.</li> <li style="margin:0 0 6px;">Track closure of security findings and validate remediation before release or production go-live.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">AI Security and Data Protection</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Assess AI use cases for cybersecurity, privacy, legal, regulatory, and data protection risks.</li> <li style="margin:0 0 6px;">Review AI-related data flows, training data, input/output handling, access controls, logging, retention, and sensitive data exposure risks.</li> <li style="margin:0 0 6px;">Evaluate third-party AI services, internal AI platforms, APIs, plugins, and AI integrations with enterprise systems from a cybersecurity perspective.</li> <li style="margin:0 0 6px;">Define controls for prompt injection, data leakage, model misuse, insecure outputs, unauthorized data access, and AI-assisted software vulnerabilities.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Advisory and Continuous Improvement</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Monitor emerging application security and AI security threats, vulnerabilities, attack techniques, and industry best practices.</li> <li style="margin:0 0 6px;">Provide expert advisory to development, infrastructure, cybersecurity, privacy, and business teams.</li> <li style="margin:0 0 6px;">Support secure adoption of AI technologies across the organization while enabling innovation safely.</li> <li style="margin:0 0 6px;">Report application and AI security posture, risks, remediation progress, and key metrics to management.</li> <li style="margin:0 0 6px;">Continuously improve tools, processes, standards, and security review practices.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Experience</h3> <p style="margin:0 0 12px; ************;">Candidates should possess <strong style="font-weight:700;">5 to 10 years</strong> of relevant experience in application and AI security.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary We are looking for a highly experienced Senior Microsoft Dynamics 365 CRM Developer with 9+ years of hands-on experience in Microsoft Dynamics 365 CRM development, with strong expertise in On-Premises environments .<br> Cloud experience is considered a strong advantage.<br> The ideal candidate will have solid experience in Dynamics 365 customization, development, integration, data migration, upgrades, and troubleshooting, with strong technical skills in C#, .<br>NET, .NET Core, REST APIs, and Microsoft SQL Server .<br> Key Responsibilities Develop, customize, configure, and maintain Microsoft Dynamics 365 CRM solutions based on business and technical requirements.<br> Design and implement integrations between Dynamics 365 CRM and external systems using REST APIs, web services, and middleware .<br> Develop custom plugins, workflows, and integrations using C# and .<br>NET technologies.<br> Perform data migration, system upgrades, and integration-related activities within the Dynamics 365 ecosystem.<br> Analyze business and technical requirements and translate them into scalable Dynamics 365 solutions.<br> Troubleshoot and resolve complex CRM, integration, and system functionality issues.<br> Develop and maintain technical documentation, including solution designs, technical specifications, integration documentation, and deployment guides.<br> Work closely with business stakeholders, technical teams, and other application teams to ensure successful solution delivery.<br> Support application releases, deployments, and production issues.<br> Follow development standards, version control practices, and CI/CD processes using Azure DevOps .<br> Work with Microsoft SQL Server for database development, troubleshooting, queries, and data-related activities.<br> Required Technical Skills 9+ years of professional experience in Microsoft Dynamics 365 CRM development.<br> Strong hands-on experience with Dynamics 365 CRM On-Premises .<br> Experience with Dynamics 365 CRM customization and configuration.<br> Strong programming skills in C# .<br> Strong knowledge of .<br>NET / .NET Core . Experience developing custom plugins and workflows .<br> Strong experience with REST APIs and web services .<br> Experience integrating Dynamics 365 with external applications and enterprise systems.<br> Strong Microsoft SQL Server (MSSQL) skills.<br> Experience with data migration and Dynamics 365 upgrades .<br> Experience with Azure DevOps , including Boards, Work Items, and Git repositories.<br> Strong troubleshooting and problem-solving skills.<br> Good understanding of full-stack development concepts.<br> Key Competencies Strong analytical and problem-solving skills.<br> Excellent communication and collaboration skills.<br> Ability to work independently and as part of a technical team.<br> Strong documentation and technical analysis skills.<br> Ability to work effectively in a business-critical enterprise environment.<br> Important Requirement Candidates must have 9+ years of hands-on experience specifically in Microsoft Dynamics 365 CRM, with strong On-Premises experience.<br> Preferred Qualifications Experience with Dynamics 365 CRM Cloud / Online .<br> Experience working in the banking or financial services sector .<br> Experience working in large-scale enterprise environments .<br> Experience with middleware and enterprise integration platforms.<br> Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>We are looking for an experienced Senior Data Integration Developer with strong expertise in Informatica PowerCenter to join our team in Riyadh, Saudi Arabia. In this role, you will be responsible for designing, developing, and optimizing enterprise ETL solutions that support the organization's data warehousing, regulatory reporting, and digital transformation initiatives. If you have a strong background in data integration, SQL performance tuning, and banking environments, we'd love to hear from you.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><ul><li>Design, develop, and maintain ETL workflows using Informatica PowerCenter.</li><li>Build scalable and high-performance data integration solutions.</li><li>Analyze business requirements and translate them into technical ETL designs.</li><li>Develop complex SQL and PL/SQL scripts and optimize database performance.</li><li>Ensure data quality, data integrity, and metadata management.</li><li>Perform data profiling, mapping, transformation, and validation.</li><li>Support enterprise data warehouse initiatives and regulatory reporting.</li><li>Troubleshoot ETL failures, performance bottlenecks, and data issues.</li><li>Integrate data from databases, APIs, cloud platforms, flat files, and third-party applications.</li><li>Work closely with business, infrastructure, security, and governance teams.</li><li>Participate in code reviews and mentor junior developers.</li><li>Support CI/CD implementation and automation with DevOps teams.</li></ul><p><b><br></b></p><p><b>Requirements</b></p><ul><li>Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.</li><li>Strong hands-on experience with Informatica PowerCenter.</li><li>Solid experience in ETL development and enterprise data integration.</li><li>Strong knowledge of Oracle, SQL Server, SQL, and PL/SQL.</li><li>Experience with Data Warehousing concepts and data modeling.</li><li>Experience with SQL performance tuning.</li><li>Experience integrating data from multiple sources, including APIs and cloud platforms.</li><li>Experience with workflow schedulers such as Control-M or AutoSys.</li><li>Familiarity with REST/SOAP APIs.</li><li>Experience working with Agile methodologies (JIRA, Confluence).</li><li>Excellent analytical, communication, and problem-solving skills.</li></ul><p>Preferred Qualifications</p><ul><li>Banking or financial services experience.</li><li>Experience with regulatory reporting (Basel III, IFRS 9, FATCA).</li><li>Experience with Informatica Cloud (IICS), Informatica Data Quality (IDQ), or Data Governance tools.</li><li>Experience with cloud platforms (AWS, Azure, or GCP).</li><li>Experience with Temenos, Finastra, Moody's, or SAS integrations.</li><li>Informatica certifications are highly preferred.</li></ul><p>Location Riyadh, Saudi Arabia</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.</li><li>Strong hands-on experience with Informatica PowerCenter.</li><li>Solid experience in ETL development and enterprise data integration.</li><li>Strong knowledge of Oracle, SQL Server, SQL, and PL/SQL.</li><li>Experience with Data Warehousing concepts and data modeling.</li><li>Experience with SQL performance tuning.</li><li>Experience integrating data from multiple sources, including APIs and cloud platforms.</li><li>Experience with workflow schedulers such as Control-M or AutoSys.</li><li>Familiarity with REST/SOAP APIs.</li><li>Experience working with Agile methodologies (JIRA, Confluence).</li><li>Excellent analytical, communication, and problem-solving skills.</li><li>Banking or financial services experience.</li><li>Experience with regulatory reporting (Basel III, IFRS 9, FATCA).</li><li>Experience with Informatica Cloud (IICS), Informatica Data Quality (IDQ), or Data Governance tools.</li><li>Experience with cloud platforms (AWS, Azure, or GCP).</li><li>Experience with Temenos, Finastra, Moody's, or SAS integrations.</li><li>Informatica certifications are highly preferred.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced Enterprise Application Developer to design, develop, integrate, and support enterprise-grade business applications across digital workplace, ERP, workflow automation, and identity management platforms. The ideal candidate will have hands-on experience in enterprise application development, business process automation, API integrations, and platform customization to deliver scalable, secure, and high-performing business solutions.</p><p>Key Responsibilities</p><ul><li>Design, develop, customize, and maintain enterprise applications and business solutions.</li><li>Implement and support enterprise platforms for collaboration, ERP, workflow automation, and service management.</li><li>Develop and integrate applications using REST APIs, web services, and enterprise integration patterns.</li><li>Customize enterprise applications to meet business and operational requirements.</li><li>Build and automate business workflows using BPM and workflow orchestration platforms.</li><li>Configure authentication and authorization using enterprise Identity and Access Management (IAM) solutions.</li><li>Collaborate with business stakeholders, architects, and cross-functional teams to gather requirements and deliver scalable solutions.</li><li>Troubleshoot application issues, optimize performance, and ensure system reliability.</li><li>Prepare technical documentation, deployment guides, and support knowledge transfer activities.</li><li>Follow enterprise architecture, security, governance, and development best practices.</li></ul><p>Must-Have Skills</p><ul><li>Hands-on experience with Microsoft 365 and SharePoint .</li><li>Experience with Microsoft Dynamics 365 ERP OR Odoo ERP .</li><li>Experience implementing or supporting ServiceNow solutions.</li><li>Hands-on experience with IBM BPM OR Camunda OR Flowable for workflow and business process automation.</li><li>Experience with Okta OR Keycloak for Identity and Access Management (IAM).</li><li>Strong experience developing and consuming REST APIs , Web Services, and enterprise application integrations.</li><li>Good understanding of enterprise application architecture, authentication, authorization, and integration patterns.</li><li>Strong problem-solving, analytical, and communication skills.</li></ul><p>Good to Have</p><ul><li>Experience with n8n or similar workflow automation platforms.</li><li>Knowledge of enterprise content management solutions.</li><li>Experience with cloud platforms such as Microsoft Azure , AWS , or Google Cloud Platform (GCP) .</li><li>Experience with SQL and relational databases.</li><li>Familiarity with CI/CD pipelines, DevOps practices, and Agile methodologies.</li><li>Understanding of enterprise security, governance, and compliance standards.</li></ul><p>Qualifications</p><ul><li>Bachelor's or Master's degree in Computer Science, Information Technology, Software Engineering, or a related field.</li><li>6 12+ years of experience in enterprise application development, platform customization, system integration, or digital transformation initiatives.</li></ul><p>Preferred Skills</p><ul><li>Experience delivering enterprise digital transformation projects.</li><li>Ability to work across multiple enterprise platforms and technologies.</li><li>Strong stakeholder management and business communication skills.</li><li>Experience working in Agile/Scrum environments.</li><li>Ability to quickly learn and adapt to new enterprise technologies and platforms.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's or Master's degree in Computer Science, Information Technology, Software Engineering, or a related field.</li><li>6 12+ years of experience in enterprise application development, platform customization, system integration, or digital transformation initiatives.</li><li>Experience delivering enterprise digital transformation projects.</li><li>Ability to work across multiple enterprise platforms and technologies.</li><li>Strong stakeholder management and business communication skills.</li><li>Experience working in Agile/Scrum environments.</li><li>Ability to quickly learn and adapt to new enterprise technologies and platforms.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Follow all company policies and procedures; protect company assets. Address guests service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others.</p><p>Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment. Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program. Enter commands and activate controls on computer and peripheral equipment. Inspect, test, and diagnose computer equipment and systems. Maintain inventory of all technology devices. Maintain computer networks, support server system(s), and supporting software. Provide network communications support. Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity. Perform system backups. Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use. Install, configure, and modify workstations. Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Secure all backup tapes and computer/telephone rooms. Educate users regarding procedures for securing Personal Identifiable Information (PII). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

<p>In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what s possible.</p><p>Parsons is looking for an amazingly talented IT Support (Saudi National) to join our team! In this role you will get to provide hands-on and remote IT support services for desktop systems, servers, networks, and telecommunications infrastructure across the Riyadh Metro Project and related site offices, ensuring the efficient operation of business-critical technology services.</p><p><strong>What You'll Be Doing:</strong></p><ul><li>Provide in-person and remote technical support for the installation, repair, maintenance, and troubleshooting of desktop computers, workstations, software, hardware, and telecom circuits.</li><li>Support daily IT operations across the Riyadh Metro Project and associated site offices, including desktop, server, network, voice, and mobile device support.</li><li>install, configure, and troubleshoot Windows-based operating systems and business applications, including Windows 11.</li><li>Perform PC and server installations, upgrades, preventive maintenance activities, and configuration management tasks.</li><li>Support network infrastructure, including TCP/IP connectivity, VPNs, routers, managed switches, and firewall configurations.</li><li>Manage Active Directory user accounts, permissions, group policies, and administrative rights.</li><li>Coordinate with vendors and third-party support providers to resolve technical issues related to hardware and software systems.</li><li>Document incidents, service requests, and status updates through Salesforce and other designated ticketing platforms.</li><li>Provide guidance to end users on IT standards, policies, procedures, and proper use of technology resources.</li><li>Follow up with users to ensure issues are resolved effectively and maintain a high level of customer satisfaction.</li><li>Prioritize and manage multiple support requests in a fast-paced operational environment while maintaining service quality and responsiveness.</li></ul><p><strong>What Required Skills You'll Bring:</strong></p><ul><li>Degree or professional qualification in Computer Science, Information Technology, or a related discipline.</li><li>Minimum 3 years of post-graduate IT-related work experience.</li><li>Hands-on experience in PC and server installation, configuration, and maintenance.</li><li>Strong knowledge of networking fundamentals, including TCP/IP, VPNs, routers, managed switches, and firewall configurations.</li><li>Good understanding of Windows desktop operating systems, including Windows 11.</li><li>Working knowledge of Active Directory administration, user account management, group policies, and access rights.</li><li>Ability to diagnose, troubleshoot, and resolve common hardware, software, and networking issues.</li><li>Experience providing end-user support within an IT support, desktop support, helpdesk, or MIS environment.</li><li>Excellent verbal and written communication skills in English.</li><li>Ability to work independently, manage priorities effectively, and perform under pressure in a rapidly changing environment.</li><li>Strong customer service, teamwork, and multitasking skills.</li></ul><p><strong>What Desired Skills You'll Bring:</strong></p><ul><li>Industry-recognized certifications such as MCP, MCSE, CCNA, or ITIL.</li><li>Experience supporting large-scale infrastructure, transportation, or rail projects.</li><li>Familiarity with Salesforce or similar IT service management and ticketing systems.</li><li>knowledge of voice systems, telecom circuits, and mobile device support.</li><li>Strong analytical and problem-solving capabilities with the ability to work effectively with multiple stakeholders.</li></ul><p>Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information. We truly invest and care about our employee s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest APPLY TODAY!</p><p>Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/ .</p><p><strong>Desired Candidate Profile</strong></p><p>Degree or professional qualification in Computer Science, Information Technology, or a related discipline. Minimum 3 years of post-graduate IT-related work experience. Hands-on experience in PC and server installation, configuration, and maintenance. Strong knowledge of networking fundamentals, including TCP/IP, VPNs, routers, managed switches, and firewall configurations. Good understanding of Windows desktop operating systems, including Windows 11. Working knowledge of Active Directory administration, user account management, group policies, and access rights. Ability to diagnose, troubleshoot, and resolve common hardware, software, and networking issues. Experience providing end-user support within an IT support, desktop support, helpdesk, or MIS environment. Excellent verbal and written communication skills in English. Ability to work independently, manage priorities effectively, and perform under pressure in a rapidly changing environment. Strong customer service, teamwork, and multitasking skills.</p><p>Industry-recognized certifications such as MCP, MCSE, CCNA, or ITIL. Experience supporting large-scale infrastructure, transportation, or rail projects. Familiarity with Salesforce or similar IT service management and ticketing systems. knowledge of voice systems, telecom circuits, and mobile device support. Strong analytical and problem-solving capabilities with the ability to work effectively with multiple stakeholders.</p>

About the job Join the Team at ABYAT - Your Gateway to Retail Excellence!<br>About us Are you ready to be part of the largest retail store in the Middle East? ABYAT, spanning an impressive 22,000 square meters and offering over 22,000 products, is your one-stop destination for all things home improvement and more. From elegant tiles and captivating wallpapers to state-of-the-art lighting solutions and stylish kitchen fixtures, we pride ourselves on offering a diverse array of top-quality products under one roof. Established locally with a vision for excellence, ABYAT has been setting benchmarks since its inception in September 2005. With an unwavering focus on our customers, we've crafted an experience that revolves around their needs, from our meticulously designed store layouts to our unparalleled service offerings. Expanding beyond our roots in Kuwait, ABYAT is now making waves in Saudi Arabia and setting our sights on Qatar and the UAE. As we continue to grow, we're seeking passionate individuals to join our dynamic team and contribute to our journey of success.<br>Position: Technical Support Engineer Location: Qassim, KSAType: Full-time<br>Role Purpose Responsible for providing technical support across ABYAT’s retail and corporate operations by ensuring the availability, reliability, and performance of end-user devices, Microsoft services, retail technology systems, and IT infrastructure. The role serves as the first point of contact for technical incidents and service requests while delivering exceptional customer service and maintaining business continuity.<br>Key Responsibilities:• Provide first-line technical support for hardware, software, operating systems, and peripheral devices across ABYAT locations.• Manage and resolve incidents and service requests through the IT ticketing system while adhering to service level expectations.• Administer Active Directory, including user account creation, access management, group membership updates, and employee onboarding/offboarding activities.• Support Microsoft 365 applications, including Outlook, Teams, and Office applications, while troubleshooting user account and email-related issues.• Diagnose and resolve Windows operating system, desktop, laptop, printer, and workstation issues.• Perform first-level network troubleshooting, including connectivity, DNS, DHCP, TCP/IP, LAN, and wireless network issues.• Support Point of Sale (POS) systems, receipt printers, barcode scanners, and other retail technology devices to ensure uninterrupted showroom operations.• Prioritize and respond quickly to critical business incidents affecting sales operations, store productivity, or management users.• Maintain accurate ticket updates, technical documentation, and standard operating procedures.• Collaborate with internal teams and vendors to resolve technical issues and support infrastructure-related initiatives.<br>Qualifications / Requirements• 2–5 years of experience in Technical Support, IT Support, Service Desk, or Helpdesk environments.• Hands-on experience with Active Directory and Microsoft 365 administration.• Strong troubleshooting skills across Windows operating systems, hardware, software, and end-user technologies.• Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, and wireless connectivity.• Experience using IT ticketing systems and managing support requests.• Experience supporting POS systems, printers, scanners, or retail technology is an advantage.• Diploma or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.• ITIL Foundation, Comp TIA A+, Network+, Microsoft, or similar certifications are considered a plus.• Fluent Arabic and English communication skills are required.• Valid Kuwait driving license is preferred.<br>What We're Looking For• Strong communication and customer service skills.• A structured and logical troubleshooting approach.• Ability to work independently and take ownership of technical issues.• Strong prioritization skills and a sense of urgency when handling business-critical incidents.• Calm, patient, and adaptable personality with the ability to support users from diverse backgrounds.<br>Apply now and take the first step towards an exciting career with ABYAT!