Tour operator Jobs - Riyadh Saudi

<p>As an Operations Associate at Starlinks, you will play a crucial role in supporting the day-to-day operations of our logistics and supply chain activities. Your responsibilities will include assisting with inventory management, coordinating warehouse operations, and ensuring the efficient flow of goods through our facilities.</p><p>Main Job Responsibilities</p><ul><li>Assist with inventory management tasks, including receiving, storing, and organizing inventory items in designated locations.</li><li>Coordinate inbound and outbound logistics activities, including processing incoming shipments and preparing outgoing orders for delivery.</li><li>Perform stock checks and cycle counting to maintain accurate inventory records and identify discrepancies.</li><li>Assist in coordinating stock movements within the warehouse, ensuring efficient use of space and optimal product placement.</li><li>Support the returns management process by processing returned items, restocking inventory, and updating inventory records accordingly.</li><li>Operate material handling equipment (MHE), such as forklifts and pallet jacks, to move and transport goods within the warehouse.</li><li>Assist with order picking, packing, and shipping tasks as needed to fulfill customer orders accurately and on time.</li><li>Maintain a clean and organized work environment in the warehouse, always adhering to safety and cleanliness standards.</li><li>Assist in operational reporting activities, including data entry, compiling performance metrics, and generating reports for management review.</li><li>Collaborate with team members and supervisors to identify opportunities for process improvement and operational efficiency.</li><li>Follow standard operating procedures (SOPs) and work instructions to ensure compliance with quality assurance procedures and safety regulations.</li><li>Participate in colleague training and onboarding activities, sharing knowledge and best practices with new team members.</li><li>Communicate effectively with team members, supervisors, and other stakeholders to provide updates on task progress and address any issues or concerns.</li><li>Adhere to company policies and procedures, including attendance, punctuality, and professional conduct.</li><li>Contribute to a positive and collaborative work environment, promoting teamwork, respect, and continuous improvement.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High School/Diploma in business administration, supply chain management, or a related field</li><li>Ethical Practice</li><li>Communication</li><li>Health, Safety and Environment</li><li>Accountability</li><li>Proactiveness</li><li>Collaboration</li><li>Technology Advocacy</li><li>Inventory Control</li><li>Warehouse Operations</li><li>Coordinating Inbound/Outbound</li><li>Coordinating Stock Movements</li><li>Returns Management</li><li>Inventory Management</li><li>Operational Reporting</li><li>Data Entry</li><li>Problem Solving</li><li>Basic Health &amp; Safety</li><li>Warehouse Knowledge</li><li>MHE (Material Handling Equipment) Operator</li><li>Order Picking</li><li>Order Packing</li><li>Colleague Training and Onboarding</li></ul>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About MAJID AL FUTTAIM</h3> <p style="margin:0 0 12px; ************;">MAJID AL FUTTAIM is a leading developer and operator of shopping malls, retail, communities, and entertainment across the Middle East, North Africa, and Central Asia regions. With a workforce exceeding 43,000 individuals and revenues over US$11 billion, the company operates in 18 countries. MAJID AL FUTTAIM is recognized for iconic brands such as Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, and Vox Cinemas, committed to <strong style="font-weight:700;">making Great Moments for Everyone, Every day</strong>.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">The Role: Associate - Information Technology</h3> <p style="margin:0 0 12px; ************;">The Associate - Information Technology is a full-time position based in Riyadh, focused on delivering high-quality IT support and exceptional customer care. This role is responsible for receiving, prioritizing, documenting, and actively resolving IT requests from clients in a timely manner, operating within a busy helpdesk environment.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Provide first-level support to all business units for IT-related requests.</li> <li style="margin:0 0 6px;">Offer hotline support during non-office hours, holidays, and weekends when required.</li> <li style="margin:0 0 6px;">Deliver comprehensive support for all IT products and services, including answering user questions and troubleshooting technical problems.</li> <li style="margin:0 0 6px;">Coordinate, test, and review requests for changes identified by MAF Retail staff.</li> <li style="margin:0 0 6px;">Maintain accurate records by updating tickets with appropriate journal entries of activities and closing tickets upon job completion with detailed resolution notes.</li> <li style="margin:0 0 6px;">Verify the effectiveness of suggested solutions in resolving user problems through verbal or email follow-up.</li> <li style="margin:0 0 6px;">Support the implementation of action plans designed to enhance the productivity, performance, and overall effectiveness of operations.</li> <li style="margin:0 0 6px;">Report any actions or incidents that may interfere with the proper functioning of the company's systems or operations.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Bachelor’s Degree in Computer Science or an equivalent field.</li> <li style="margin:0 0 6px;">0-1 years of professional experience in an IT support or related role.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment and Expectations</h3> <p style="margin:0 0 12px; ************;">This full-time position requires a proactive approach to IT support, working within a dynamic helpdesk environment in Riyadh. The role involves direct communication with users via telephone and other channels, necessitating strong customer service skills and a commitment to timely problem resolution.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Process</h3> <p style="margin:0 0 12px; ************;">Candidates who meet the specified requirements are encouraged to apply for this opportunity to contribute to MAJID AL FUTTAIM's IT operations in Riyadh.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>About The Role:</strong> In the exciting role of Reservations/Core Manager and Telephone Operator, your responsibilities extend to creating rate plans, accurately loading rates into the property management system, and collaborating with the Revenue Director to optimize occupancy and achieve higher room rates. Additionally, you will play a crucial role in coordinating with the Rooms Division Manager to ensure smooth operations during high-occupancy periods, while also handling guest communications and telephone operations with professionalism and efficiency.</p><p><strong>Four Seasons Hotel Riyadh:</strong> Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centres, and cultural sites, 276 spacious and light-filled rooms, including 39 luxurious suites. Areas of responsibility are Core, Sales, Rooms. Food &amp; Beverage: The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests. Our event facilities, with a mix of Ballroom and Meeting Rooms offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events. SPA and Wellness: Nestled within our establishment, our world-class spa offers an array of indulgent treatments in a serene and luxurious setting. This haven of rejuvenation also encompasses high-end facilities and a meticulously outfitted fitness center. Complementing this luxurious environment is our Spa department, boasting a diverse and dedicated team united in their mission to provide exceptional service to our esteemed guests.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>College education or equivalent experience. One to three years experience in a rooms division management capacity with Four Seasons or another related organization. Comprehensive computer and analytical skills, superior guest service and salesmanship skills. Proven success in a previous rooms division management position required, ability to manage multiple tasks, improve efficiency and productivity. Be a champion of the Golden Rule: Do unto others as you would have them do unto you. Be part of a cohesive team with opportunities to learn, grow and develop. Have access to a robust benefit plan. Can engage in diverse and challenging work. Derive a sense of pride in work well done.</p><p></p></section>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Overview</h3> <p style="margin:0 0 12px; ************;">Majid Al Futtaim, a leading developer and operator of shopping malls, retail, communities, and entertainment across 18 countries in the Middle East, North Africa, and Central Asia, is seeking a <strong style="font-weight:700;">Retail District Manager Carrefour</strong>. This full-time position is based in Riyadh, Saudi Arabia, and is crucial for driving continuous improvement in store performance. The role holder will monitor, analyze, and implement actions to align with senior management directives and organizational objectives, while also coordinating internal functions to foster synergies.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Oversee the continuous improvement of store performance through monitoring, analysis, and the implementation of strategic actions.</li> <li style="margin:0 0 6px;">Coordinate internal functions to develop and maintain operational synergies in line with the overall company strategy.</li> <li style="margin:0 0 6px;">Ensure the proper conservation, utilization, and profitability of store assets within the country, including regular visits to assigned stores.</li> <li style="margin:0 0 6px;">Support the development of national retail concepts and ensure their consistent application across the country.</li> <li style="margin:0 0 6px;">Ensure the strict implementation of MAF Retail corporate policies and compliance with all relevant laws and regulations in the operating country.</li> <li style="margin:0 0 6px;">Maintain the integrity of product assortment structures and ensure high standards for product presentation.</li> <li style="margin:0 0 6px;">Provide support for new projects throughout all phases and coordinate cross-functional synergies.</li> <li style="margin:0 0 6px;">Ensure the consistent maintenance of the promotional image for all assigned stores.</li> <li style="margin:0 0 6px;">Assist in the performance management process by contributing to objective setting, monitoring performance, providing feedback, and offering inputs to senior management.</li> <li style="margin:0 0 6px;">Identify training needs and collaborate with the Human Capital department to facilitate necessary training programs.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Qualifications</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">A <strong style="font-weight:700;">Bachelor's Degree</strong> in a relevant field is required.</li> <li style="margin:0 0 6px;">An MBA is preferred.</li> <li style="margin:0 0 6px;">A minimum of <strong style="font-weight:700;">10 years of experience</strong> in a similar role.</li> <li style="margin:0 0 6px;">At least <strong style="font-weight:700;">3 years of this experience</strong> must be within the retail (supermarkets industry).</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Essential Skills</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Demonstrated high-level proficiency in team management.</li> <li style="margin:0 0 6px;">Strong business communication and presentation abilities.</li> <li style="margin:0 0 6px;">Excellent negotiation and stakeholder management skills.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About Majid Al Futtaim</h3> <p style="margin:0 0 12px; ************;">Majid Al Futtaim has built a reputation as a regional market leader over the past 27 years. The company operates with a diverse team of over 45,000 colleagues, all guided by a unified Leadership Model, fostering an environment of collaboration and professional growth.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Join Our Team</h3> <p style="margin:0 0 12px; ************;">If you possess the required qualifications and experience and are ready to contribute to a dynamic retail environment, we encourage you to apply for this full-time opportunity in Riyadh, Saudi Arabia.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">Ericsson is seeking a <strong style="font-weight:700;">Pre-Sales Solution Architect IBS</strong> to join our team in Riyadh, Saudi Arabia. This full-time position requires over 10 years of experience and focuses on leading the pre-sales motion for in-building solutions (IBS) within the Kingdom of Saudi Arabia.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Lead the end-to-end pre-sales process for In-Building Solutions (IBS) as the Customer Solution Responsible (CSR), from initial discovery and solution shaping through to proposal development and delivery handover.</li> <li style="margin:0 0 6px;">Engage with customers early to capture specific use cases and Key Performance Indicators (KPIs), translating these into detailed architectures and Bills of Quantities (BoQs).</li> <li style="margin:0 0 6px;">Design and validate solutions, including multi-operator Distributed Antenna Systems (DAS), small cells, and indoor 5G readiness.</li> <li style="margin:0 0 6px;">Develop value cases, Total Cost of Ownership (TCO) analyses, and commercial models. Align with sales teams on pricing strategies to secure wins and provide support for contract terms and risk mitigation.</li> <li style="margin:0 0 6px;">Lead technical presentations, respond to Requests for Proposal (RFPs), conduct demonstrations, and manage trials. Drive technical consensus with customers and partners.</li> <li style="margin:0 0 6px;">Orchestrate cross-functional teams, System Integrators (SIs), and ecosystem partners to achieve high-quality indoor coverage and capacity outcomes.</li> <li style="margin:0 0 6px;">Guide the delivery team on design intent, acceptance KPIs, and performance assurance throughout the launch phase.</li> <li style="margin:0 0 6px;">Collaborate as part of the core-3 team, working alongside commercial and contract fulfillment team members.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Candidate Profile</h3> <p style="margin:0 0 12px; ************;">The ideal candidate will possess over 10 years of experience in a relevant pre-sales or solution architecture role. This position requires a professional capable of shaping effective solutions, leading customer engagement, and acting as a primary interface with product areas for in-building solutions.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment</h3> <p style="margin:0 0 12px; ************;">This role operates within the Saudi Arabian market, focusing on advanced in-building solutions. The successful candidate will work as part of a core-3 team, collaborating with commercial and contract fulfillment colleagues. Ericsson supports an environment where diverse perspectives contribute to innovation and future development.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Company Culture</h3> <p style="margin:0 0 12px; ************;">Ericsson fosters a diverse and inclusive organization, where collaboration among individuals with varied experiences is valued as a driver for innovation and growth. The company encourages professionals from all backgrounds to apply and contribute to its team environment.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application</h3> <p style="margin:0 0 12px; ************;">We invite qualified candidates to apply for this full-time position in Riyadh.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About Mandarin Oriental Al Faisaliah, Riyadh</h3> <p style="margin:0 0 12px; ************;">Mandarin Oriental is a globally recognized owner and operator of luxurious hotels, resorts, and residences, celebrated for its legendary service and cutting-edge luxury experiences inspired by Asian heritage. Mandarin Oriental Al Faisaliah, Riyadh, located in the heart of the city, sets new standards for luxury hospitality in Saudi Arabia, offering timeless elegance, a central location, and panoramic views. We are seeking an <strong style="font-weight:700;">Assistant Health Club Manager</strong> to join our team in a full-time capacity.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Purpose</h3> <p style="margin:0 0 12px; ************;">The <strong style="font-weight:700;">Assistant Health Club Manager</strong> is responsible for overseeing the daily operations of the Spa and Wellness facility within the Health Club Department in Riyadh. This role ensures the delivery of a high level of service and manages all operational aspects to maintain the facility's standards and guest experience.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Understand and communicate all corporate and hotel policies and standard operating procedures to colleagues.</li> <li style="margin:0 0 6px;">Ensure all business activities and decisions comply with the MOHG Code of Conduct, general law, rules, regulations, and other requirements.</li> <li style="margin:0 0 6px;">Oversee the daily operations of the Spa &amp; Wellness, including guest and colleague interactions.</li> <li style="margin:0 0 6px;">Strategically plan rosters for Spa Concierge and attendants based on operational needs.</li> <li style="margin:0 0 6px;">Conduct daily briefings with the concierge and attendant team.</li> <li style="margin:0 0 6px;">Attend weekly meetings with the Spa Operations Manager.</li> <li style="margin:0 0 6px;">Organize training for Spa Concierge and Spa Attendants.</li> <li style="margin:0 0 6px;">Assist Concierge and therapists with Spa Soft questions and obstacles.</li> <li style="margin:0 0 6px;">Ensure all spa charging procedures are followed and initiate accounting procedures.</li> <li style="margin:0 0 6px;">Monitor guest charges and reconciliation processes.</li> <li style="margin:0 0 6px;">Efficiently handle all discounted marketing charges for treatments, products, and e-mails.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Commitment to Sustainability</h3> <p style="margin:0 0 12px; ************;">The Assistant Health Club Manager is expected to actively contribute to the hotel's environmental and sustainability goals, which include:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Implementing eco-friendly practices and educating guests and colleagues on sustainable initiatives.</li> <li style="margin:0 0 6px;">Continuously seeking ways to minimize the hotel's environmental footprint.</li> <li style="margin:0 0 6px;">Possessing knowledge of waste sorting and recycling procedures.</li> <li style="margin:0 0 6px;">Supporting energy and water conservation efforts.</li> <li style="margin:0 0 6px;">Championing sustainability initiatives across the department.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <p style="margin:0 0 12px; ************;">Candidates for this full-time position should possess <strong style="font-weight:700;">5-10 years of experience</strong> in health club, spa, or wellness operations, ideally within a luxury hospitality environment. The role requires strong operational management skills and a commitment to service excellence.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment</h3> <p style="margin:0 0 12px; ************;">This role is based within the Health Club Department at Mandarin Oriental Al Faisaliah in Riyadh, Saudi Arabia, and operates in a dynamic luxury hotel setting.</p>

<div dir="rtl"><h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Overview</h3> <p style="margin:0 0 12px; ************;">Qiddiya | القدية is seeking a <strong style="font-weight:700;">Senior Manager - Delivery</strong> for a full-time position in Riyadh, Saudi Arabia. This role holds full developer-side accountability for the end-to-end delivery of large-scale hospitality developments. The portfolio includes ultra-luxury, luxury, and mid-scale hotel assets, delivered through multiple construction contracts. The primary goal is to ensure projects are completed on time and within budget, while achieving the highest standards of quality, brand compliance, and operational readiness. The Senior Manager will also be responsible for continuously reviewing and improving project management methodologies and processes in line with best practices.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Core Project Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Lead the day-to-day delivery of assigned hospitality projects, ensuring alignment with overall project objectives, development requirements, and approved execution strategies.</li> <li style="margin:0 0 6px;">Engage and manage relationships with key stakeholders, including governmental entities, contractors, and operators.</li> <li style="margin:0 0 6px;">Coordinate across design, engineering, construction, procurement, and operator teams to support smooth execution and timely resolution of project issues.</li> <li style="margin:0 0 6px;">Identify risks, issues, and delays early and implement corrective actions to maintain project outcomes.</li> <li style="margin:0 0 6px;">Support the development and implementation of delivery plans, schedules, and budgets in coordination with senior delivery leadership and stakeholders.</li> <li style="margin:0 0 6px;">Conduct regular site visits to monitor progress, quality, and compliance with design intent and safety standards.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Project Lifecycle and Operational Readiness</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Ensure successful project close-out, commissioning, and handover to operations teams.</li> <li style="margin:0 0 6px;">Assist in managing contractor claims and contractual issues in coordination with senior management and commercial functions.</li> <li style="margin:0 0 6px;">Coordinate project close-out activities, including testing, commissioning, snagging, and readiness for handover to operations.</li> <li style="margin:0 0 6px;">Support integration of pre-opening activities with operators to ensure readiness for launch, including coordination of soft opening preparations and operational requirements.</li> <li style="margin:0 0 6px;">Prepare regular project progress reports and updates for internal stakeholders and senior delivery management.</li> <li style="margin:0 0 6px;">Provide guidance to direct reports.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Candidate Requirements</h3> <p style="margin:0 0 12px; ************;">The ideal candidate will bring 5-10 years of professional experience in project delivery, preferably within large-scale hospitality or real estate developments. This role requires a commitment to promoting a high-performance, collaborative delivery culture that aligns with Qiddiya's values, safety commitments, and long-term vision.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment</h3> <p style="margin:0 0 12px; ************;">This full-time position is based in Riyadh, Saudi Arabia, offering an opportunity to contribute to a significant development project within the region.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Process</h3> <p style="margin:0 0 12px; ************;">Interested candidates are invited to apply for this role to contribute to Qiddiya's transformative projects.</p></div>

<p>Role Overview The Senior Manager Delivery will take full developer side accountability for end to end project delivery, providing clear direction to delivery partners, construction supervision consultants, contractors, and suppliers. This role will be responsible for the full delivery lifecycle of large scale hospitality developments comprising a portfolio of hotel developments including ultra-luxury, luxury, and mid-scale assets delivered through multiple construction contracts and ensuring delivery on time and within budget, while achieving the highest standards of quality, brand compliance, and operational readiness across all hospitality assets.</p><p>Key Responsibilities</p><ul><li>Lead the day-to-day delivery of assigned hospitality projects, ensuring alignment with overall project objectives, development requirements, and approved execution strategies.</li><li>Engage and manage relationships with key stakeholders, including governmental entities, contractors, and operators.</li><li>Coordinate across design, engineering, construction, procurement, and operator teams to support smooth execution and timely resolution of project issues.</li><li>Identify risks, issues, and delays early and implement corrective actions to maintain project outcomes.</li><li>Support the development and implementation of delivery plans, schedules, and budgets in coordination with senior delivery leadership and stakeholders.</li><li>Conduct regular site visits to monitor progress, quality, and compliance with design intent and safety standards.</li><li>Ensure successful project close-out, commissioning, and handover to operations teams.</li><li>Assist in managing contractor claims and contractual issues in coordination with senior management and commercial functions.</li><li>Coordinate project close-out activities, including testing, commissioning, snagging, and readiness for handover to operations.</li><li>Support integration of pre-opening activities with operators to ensure readiness for launch, including coordination of soft opening preparations and operational requirements.</li><li>Prepare regular project progress reports and updates for internal stakeholders and senior delivery management.</li><li>Continuously review and improve project management methodologies and processes in line with best practices.</li><li>Promote a high performance, collaborative delivery culture aligned with Qiddiya s values, safety commitments, and long term vision.</li><li>Provide guidance to direct reports'</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Civil Engineering, Construction Management, Architecture, or a related discipline. Minimum 7 years of experience in construction or project delivery, preferably with exposure to large-scale hospitality, mixed-use, or complex building projects. Experience working within multidisciplinary project teams, including consultants, contractors, and client-side delivery teams. Strong understanding of construction methodologies, project controls, and quality management processes. Good communication and coordination skills, with ability to manage multiple stakeholders at project level Excellent understanding of construction methodologies, project management standards, and quality assurance processes. Proficiency with project management software and tools.</p>

<p>Job Purpose Own end-to-end customer acceptance for assigned telecom sites (microwave, IP-VPN, and DIA links), ensuring every site is fully tested, documented, and formally accepted by the customer (FLM/BO) in line with project timelines and quality standards. Key Responsibilities Own end-to-end acceptance for all assigned sites, from installation/integration handover through to final customer sign-off. Coordinate FLM attendance and scheduling for site acceptance visits. Conduct and verify speed tests (DIA/IP-VPN services) on site to confirm service delivery meets customer requirements. Obtain signed acceptance letters/documentation from the customer upon successful service delivery. Track, log, and resolve snags identified during acceptance, ensuring consistent and accurate severity classification. Coordinate with the customer's Back Office (BO) for final acceptance sign-off and documentation. Liaise with field installation and integration teams to confirm sites are acceptance-ready before scheduling FLM visits. Maintain accurate, up-to-date acceptance status tracking (FLM status, BO status, and documentation triggers). Report daily on accepted, rejected, and pending sites to the Project Manager. Escalate blocking issues (customer access, FLM rejections, missing documentation) promptly with clear, evidence-based reporting. Support preparation of acceptance certificate documentation required for invoicing. Ensure compliance with customer and project quality standards throughout the acceptance process. Coordinate with subcontractor teams to schedule rework/remediation for rejected sites. Maintain professional working relationships with customer FLM/BO representatives. Support training and briefing of field teams on acceptance and quality requirements.</p><p><strong>Desired Candidate Profile</strong></p><b>Required Qualifications &amp; Experience</b><p>Bachelor's degree in Telecommunications, Electrical/Electronics Engineering, or a related field. 3+ years of experience in telecom project delivery, acceptance, or field operations (microwave/IP transmission networks preferred). Experience working with telecom operator acceptance processes (e.g., Zain, STC, Mobily) is an advantage. Familiarity with DIA/IP-VPN service delivery, speed testing, and customer acceptance documentation. PMP or project coordination certification is a plus.</p><b>Skills &amp; Competencies</b><p>Strong stakeholder coordination and communication skills across internal teams, subcontractors, and customer FLM/BO representatives. Detail-oriented with strong documentation and reporting discipline. Ability to manage multiple sites and priorities simultaneously under tight deadlines. Problem-solving mindset, with the ability to identify root causes of recurring rejections or snags. Proficiency in Excel and standard project tracking tools. Fluent in English and Arabic (preferred). Valid Saudi driving license and willingness to travel to project sites.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Performs aircraft maintenance tasks on the UH-60M as required using the specific OEM Operators Manual, Maintenance Test Flight Manual, Check List Manual, and any other directives pertinent to the environment. Removes and installs aircraft systems and subsystem assemblies and components including engines, rotors, gearboxes, transmissions, mechanical flight controls and their components. Services and lubricates aircraft systems, subsystems, and components. Prepares aircraft for inspections and maintenance checks. Performs scheduled and unscheduled aircraft maintenance actions. Uses common measuring tools, precision measuring gages and alignment fixtures. Performs aircraft and related components routine and special inspections. Performs maintenance operational checks. Diagnoses and troubleshoots aircraft subsystems using special tools and equipment as required. Uses and performs operator maintenance on tools, special tools and Aircraft Ground Support Equipment (AGSE) Prepares aircraft maintenance forms and records. Responsible to develop and execute phase plans from Pre-Dock to Post Test flight. Ensures that all related maintenance operations are conducted in a safe manner.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent required.</li><li>Three (3) years' experience as an aircraft mechanic on UH-60 series and five (5) years overall aviation experience.</li><li>Experience in UH-60 phase or RESET management.</li><li>Graduate of a US Military aviation maintainers course or civilian equivalent training and experience.</li><li>Demonstrated past performance and experience in maintenance on UH60 Aircraft.</li><li>Proficient in the use of computer-hosted interactive technical manuals, aircraft maintenance forms, and other aircraft related documentation.</li><li>Proficient in MS Office software.</li><li>Professional verbal, written, and interpersonal communication skills.</li><li>Ability to effectively communicate with the customer in a professional and courteous manner.</li><li>Possess a valid US issued driver's license and passport.</li><li>Medical Examination: Candidates must successfully complete all mandatory medical examinations required to obtain employment.</li><li>Criminal Record: To qualify for a Saudi Work Visa, candidates must have a clean criminal record with no prior convictions, as specified by the Saudi Ministry of Foreign Affairs.</li><li>Drug and Alcohol Testing: Candidates must pass a drug test to be considered for employment. Additionally, our ATSS program enforces a random drug and alcohol testing policy. Employees will be subject to periodic testing to maintain adherence to our workplace standards and safety regulations.</li><li>Compliance with Saudi Labor Law: All employment terms and conditions will be in accordance with Saudi Labor Law. Candidates must be prepared to adhere to these regulations throughout their employment.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>ob Description </b>Lead all Culinary operations and drive departmental excellence. Develop and manage the departmental team, budget, and operational SOPs. Ensure delivery of FAENA luxury service standards. Partner with the GM and Executive Committee on hotel-wide strategy. Manage compliance with Saudi regulations and FAENA brand standards. Lead pre-opening setup and team development for the department. Build cross-departmental collaboration for seamless guest experiences. Monitor KPIs, guest feedback, and operational performance metrics. Develop and execute talent development and succession planning programs. Represent the department in Executive Committee meetings. Qualifications Minimum 8 years in hospitality with at least 3 years at Director level in Culinary. Pre-opening experience in a luxury hotel is strongly preferred. Relevant degree or professional qualification. Experience in Saudi Arabia or the GCC is a significant advantage. Fluent in English; Arabic is an advantage. SKILLS: Strong leadership and strategic management capabilities. Deep operational expertise in the relevant field. Financial management and budget control skills. Excellent communicator and business partner. Passion for luxury hospitality and the FAENA brand ethos. Additional Information What s in it for you... Lots of opportunity to progress and switch it up as part of a global family of brands. Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands! Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 8 years in hospitality with at least 3 years at Director level in Culinary. Pre-opening experience in a luxury hotel is strongly preferred. Relevant degree or professional qualification. Experience in Saudi Arabia or the GCC is a significant advantage. Fluent in English; Arabic is an advantage. SKILLS: Strong leadership and strategic management capabilities. Deep operational expertise in the relevant field. Financial management and budget control skills. Excellent communicator and business partner. Passion for luxury hospitality and the FAENA brand ethos.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>About the role</strong> </p> <p>At Qiddiya Investment Company, we are shaping a landmark destination redefining entertainment, culture and hospitality in the Kingdom. The Hospitality Business Unit is developing a portfolio of hotel assets central to this vision. As these assets progress, we are seeking experienced professionals to help deliver them to the highest standards of design quality, guest experience and commercial performance.</p> <p> </p> <p>In this role, you will lead the Design Excellence function across the hospitality portfolio, setting the creative and technical design agenda from strategy through to delivery. You will act as the senior design authority, ensuring all assets deliver distinctive, high-quality and commercially robust environments, underpinned by strong design integrity, innovation and alignment with Qiddiya s vision.</p> <p> <strong>Key Responsibilities</strong> </p> <ul> <li>Lead the Design Excellence function, across creative disciplines, design standards, BIM and project-embedded design management resources, shaping and endorsing design direction across the portfolio and guiding outcomes through key governance stages</li> <li>Curate creative design responses, integrating Qiddiya, district and Operator visions to deliver distinctive, emotive and commercially viable assets</li> <li>Define design principles, typologies and benchmarks for each hotel tier, establishing consistent, validated design baselines</li> <li>Lead consultant strategy and governance across the portfolio, including scope definition, briefing, selection and performance management</li> <li>Lead technical input to development briefs and integrated coordination across disciplines, shaping planning, spatial configuration and system integration</li> <li>Provide technical design oversight through design and construction, resolving interfaces and deviations to maintain quality and design intent</li> <li>Guide design reviews across key milestones to ensure alignment with design intent and project objectives</li> <li>Guide value engineering and design optimisation, assessing impact on design intent and asset performance</li> <li>Oversee consultant performance to ensure quality, coordination and alignment across disciplines</li> <li>Champion sustainability and low-carbon design, embedding ESG and Vision 2030 priorities</li> <li>Mentor teams and drive continuous improvement of design processes, standards and best practices</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul> <li>Proven track record delivering large-scale hospitality portfolios, including luxury assets</li> <li>Experience governing external consultants and multi-disciplinary design teams</li> <li>Experience working with hotel Operators and brand standards</li> <li>Experience within large-scale or multi-asset development environments</li> <li>Experience in KSA / GCC or similar large-scale development environments preferred</li> </ul> <p> </p> <p> <strong>Qualifications</strong> </p> <ul> <li>Bachelor s degree in Architecture, Interior Design or related discipline</li> </ul> <p> </p> <p> <strong>Professional Certifications (if required)</strong> </p> <ul> <li>Professional membership or recognised certification preferred (e.g. RIBA, AIA, RICS or equivalent) </li> </ul> <p> </p> <p> <strong>Years of Experience</strong> </p> <p>18+ years experience in design management, architecture or interior design, with senior leadership experience </p> <p>Attractive compensations and benefits package </p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Interface Manager is a client facing role embedded within an integrated client PMC office on a major program. You will establish and manage the interface control framework across all digital infrastructure packages.</p><p>Key Responsibilities</p><ul><li>Define interface management procedures, workflows, and governance for design, engineering, and construction teams.</li><li>Chair interface coordination meetings and ensure compliance with project standards and masterplan requirements.</li><li>Identify and document all technical and contractual interfaces (fiber, towers, data centers, utilities, smart systems).</li><li>Maintain and update the Interface Control Documents (ICDs) across disciplines and contractors.</li><li>Track interface risks, issues, and dependencies; maintain an interface register with mitigation plans.</li><li>Ensure proper clash detection and resolution through BIM/GIS integration.</li><li>Review District's CMP/DMP submissions</li><li>Coordinate between design, engineering, and construction managers to resolve interface conflicts.</li><li>Facilitate approvals and change management for cross-disciplinary modifications.</li><li>Monitor adherence to interface milestones and escalate delays or deviations.</li><li>Support commissioning, IST, and ORAT by ensuring handover of resolved interfaces.</li><li>Ensure interfaces comply with applicable codes and standards (TIA, BICSI, SBC, IEC/IEEE, MOMRAH, CST).</li><li>Validate safety, resilience, and cybersecurity considerations are integrated at all interfaces.</li><li>Act as primary contact point for interface topics with authorities (SEC, NWC, CST, MOMRAH, SDAIA, HCIS).</li><li>Manage interface alignment with external concessionaires (TowerCo, FiberCo, DC operators, MNOs)</li><li>Represent interface decisions and status in client/owner steering committees.</li><li>Ensure O&amp;M teams are engaged in interface reviews to validate accessibility and maintainability.</li><li>Support red-line drawing reviews and as-built integration across multiple contractors.</li><li>Provide interface closure evidence for Provisional Acceptance and Final Acceptance processes.</li><li>Lead the interface management team and assign responsibilities across packages.</li><li>Promote collaboration and transparency between disciplines, EPCs, and consultants.</li><li>Mentor junior interface coordinators and enforce continuous improvement in interface processes.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor s degree in Engineering, ICT, Telecoms, Digital Infrastructure, or Project Management; relevant professional certifications preferred.</li><li>10+ years ICDs, interface registers, cross-discipline coordination, BIM/GIS clash resolution, authority/operator interfaces, risk closure and handover evidence.</li><li>Proven city-wide digital infrastructure leadership, covering masterplans, roadmaps, fixed/mobile networks, MMRs/POPs, data centers, resilience, standards, and design authority governance.</li><li>Strong delivery and interface management experience, from RFP to handover, including consultants, EPCs, utilities, authorities, MNOs, tower companies, fiber operators, DC operators, testing, cutover, and operational readiness.</li></ul><p></p></section>

<p>In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what s possible.</p><p><strong>Join a Landmark Giga-Project Shaping the Future of Saudi Arabia</strong></p><p>Our client is delivering one of the Kingdom s most ambitious and high-profile giga-projects, set to redefine global standards in destination development, innovation, and visitor experience. As part of the integrated Delivery Partner team, you will play a key role in planning, designing, and implementing world-class assets and infrastructure that support the Kingdom s Vision 2030. This is a unique opportunity to contribute to a pioneering program at scale, working alongside industry-leading experts, cutting-edge technologies, and diverse stakeholders. If you are driven by challenge, motivated by impact, and eager to be part of a legacy project that will influence generations to come, we invite you to consider joining this transformative journey.</p><p>The Senior Project Manager Hotels is responsible for the end-to-end delivery of major hotel assets within the Sub-district East. This role provides strategic direction, ensures timely and cost-effective delivery, oversees all disciplines (design, procurement, construction, testing and commissioning), and guarantees that hotel projects meet the Client s standards for safety, quality, guest experience, and commercial performance. The Senior Project Manager leads cross-functional teams and external partners to deliver complex hotel developments in accordance with approved designs, budgets, schedules, contractual obligations, and regulatory requirements.</p><p><strong>Core Responsibilities</strong></p><p>1. Health, Safety &amp; Wellbeing</p><ul><li>Lead and embed a strong health, safety, and wellbeing culture across all hotel projects.</li><li>Champion Stop Work authority and ensure the team is empowered to use it where safety is at risk.</li><li>Collaborate with HSE to ensure full compliance with all regulations and Client standards.</li><li>Conduct regular safety audits and implement corrective and preventive actions.</li></ul><p>2. Leadership &amp; Team Management</p><ul><li>Demonstrate leadership behaviors aligned with the Client s values at all times.</li><li>Set clear objectives for project staff, manage performance, and drive accountability.</li><li>Develop and mentor team members, fostering a high-performance and collaborative culture.</li></ul><p>3. Project Strategy, Planning &amp; Execution</p><ul><li>Set the strategic direction for planning and execution of hotel projects in Sub-district East.</li><li>Lead integrated planning across design, procurement, construction, testing, and commissioning.</li><li>Ensure assets are delivered in accordance with approved designs, cost plans, and milestone dates.</li><li>Align project phasing with wider district and city development plans.</li><li>Own the project execution plan, ensuring its approval and compliance across stakeholders.</li></ul><p>4. Resources, Schedule, Cost &amp; Quality Management</p><ul><li>Manage resources, schedules, financials, and adherence to quality and safety standards.</li><li>Allocate resources effectively, including Delivery Partners and contractors.</li><li>Monitor and control budgets, cash flow, and cost forecasts, maintaining robust financial controls.</li><li>Support Commercial and Procurement in budgeting and financial planning.</li><li>Ensure project deliverables meet or exceed Client quality standards and hospitality benchmarks.</li></ul><p>5. Integrated Oversight, Risk &amp; Reporting</p><ul><li>Lead coordination across all disciplines to maintain full oversight of schedules, costs, risks, quality, and safety.</li><li>Identify and manage project risks and opportunities, including operator standards and pre-opening requirements.</li><li>Provide regular status reports and updates to Client senior leadership and key stakeholders.</li><li>Prepare and present executive summaries and dashboards highlighting progress, issues, and mitigation plans.</li></ul><p>6. Design, Contracts &amp; Technical Alignment</p><ul><li>Drive alignment between design requirements and contractual obligations, identifying gaps and facilitating resolution.</li><li>Lead design reviews (architectural, interiors, MEP, specialist systems) to ensure compliance with specifications.</li><li>Ensure designs incorporate operator brand standards, regulatory requirements, sustainability, and operational needs.</li><li>Identify and resolve conflicts between design and contract requirements in coordination with consultants, contractors, and operators.</li></ul><p>7. Procurement &amp; Commercial Support</p><ul><li>Work closely with Client Procurement and Commercial on scoping, tender reviews, proposal evaluations, and performance analysis.</li><li>Support sourcing strategies for hotel-specific packages (FF&amp;E, OS&amp;E, specialist systems).</li><li>Participate in contract and claims negotiations in collaboration with Commercial teams.</li></ul><p>8. Stakeholder, Interface &amp; Partner Management</p><ul><li>Foster collaboration across cross-functional teams (Development, City Teams, Operations, HSE, Commercial).</li><li>Oversee interfaces between hotel projects and adjacent assets (infrastructure, attractions, public realm).</li><li>Manage interfaces with other projects to ensure integration and avoid conflicts.</li><li>Work with the Delivery Partner to define annual objectives, resourcing plans, critical milestones, and stakeholder engagement strategies.</li></ul><p>9. Governance, Improvement &amp; Leadership Activities</p><ul><li>Identify and implement process improvements and best practices in hotel project delivery.</li><li>Capture lessons learned and feed them into the Client s delivery frameworks and standards.</li><li>Lead key project activities: Project meetings and value engineering sessions Problem-resolution discussions and design reviews Site walks, spot construction inspections, and documentation checks Training sessions for junior employees and new team members Evaluation of proposals from consultants, contractors, and hotel operators Public outreach events and stakeholder engagements Perform other project-related activities as assigned by the Client.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s Degree in Engineering, Project Management, Construction Management, Architecture or a related field (required).</li><li>Master s Degree in Engineering, Project Management, Construction Management, or a related field (preferred).</li><li>Higher National Diploma in a relevant discipline may be considered in combination with extensive experience.</li><li><strong>Professional Certifications</strong></li><li>PMP or equivalent project management certification (e.g., PRINCE2, Agile) preferred.</li><li>Additional certifications in construction, hospitality development, or contract management are an advantage.</li><li>Approximately 15 years of relevant experience as a Project Manager, leading complex hotel and hospitality projects from initiation to closure.</li><li>Proven track record managing multiple hotel or mixed-use projects simultaneously.</li><li>Extensive experience delivering mega/large-scale complex design and construction programs in private and/or government sectors.</li><li>Significant experience in the development, implementation, and management of business systems, policies, and procedures.</li><li>Demonstrated leadership skills with the ability to set clear goals, motivate teams, and consistently achieve results.</li><li>Experience working with international hotel brands and operators on design standards, technical services, and pre-opening requirements (preferred).</li><li>Experience in fast-paced environments, delivering challenging goals and objectives using strong industry knowledge to inform decision-making.</li><li>Strong experience working collaboratively across multiple departments and with external partners.</li><li>Solid understanding of industry-specific regulations, standards, and best practices in construction and hospitality (building codes, fire &amp; life safety, accessibility, sustainability, and brand standards).</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Responsibilities</strong></p><p>Develop and implement strategic planning processes to ensure effective project management and timely delivery of objectives.</p><p>Collaborate with key stakeholders to define project scope, goals, and deliverables.</p><p>Create detailed project plans, schedules, and budgets to track progress and allocate resources efficiently.</p><p>Monitor project timelines and milestones, identifying potential risks and implementing mitigation strategies.</p><p>Conduct regular project status meetings to communicate progress, address issues, and adjust plans as necessary.</p><p>Coordinate with cross-functional teams to ensure alignment and integration of project activities.</p><p>Analyze project performance data to evaluate outcomes, identify areas for improvement, and optimize processes.</p><p>Provide leadership and guidance to the planning team, fostering a culture of accountability, collaboration, and continuous improvement.</p><p>Stay abreast of industry trends, best practices, and emerging technologies to enhance planning methodologies and tools.</p><p>Ensure compliance with regulatory requirements, quality standards, and organizational policies throughout the planning process.</p><p><strong>Policies &amp; Procedures</strong></p><p>All employees are required to adhere to the company s policies, procedures, and standards, ensuring compliance with the Integrated Management System (IMS).</p><p>Employees must consistently follow established protocols to maintain a controlled, reliable, and ethical work environment, aligning with the company s commitment to operational excellence.</p><p><strong>Health, Safety, Environment &amp; Quality (HSEQ)</strong></p><p>Employees shall prioritize health, safety, environmental protection, and quality in all aspects of their work.</p><p>Compliance with HSEQ policies, regulations, and best practices is mandatory to safeguard the well-being of employees, stakeholders, and the community, while upholding the highest standards of service and project delivery.</p><p><strong>Continuous Improvement</strong></p><p>Employees are expected to actively participate in the company s continuous improvement initiatives, contributing ideas, identifying opportunities for enhancement, and supporting efforts to streamline processes.</p><p>A commitment to innovation and efficiency is essential to drive progress and deliver value across all projects and operations.</p><p><strong>Working Relationships</strong></p><p>Internal: C3 Group as applicable, RSG, Client Project team</p><p>External: Suppliers / Subcontractors as applicable, Operator / End User as applicable, Auditors</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualification and Experience</strong></p><p>A degree in Project Management, Engineering, or a related field, along with 10 12 years relevant experience in planning and scheduling, is required for this role.</p><p><strong>Skills</strong></p><p>Strategic Planning: Ability to develop long-term strategic plans aligned with organizational goals and objectives.</p><p>Project Management: Proficiency in project management methodologies to plan, execute, and monitor projects effectively.</p><p>Analytical Skills: Strong analytical skills to assess data, trends, and performance metrics to inform planning decisions.</p><p>Communication: Effective communication skills to convey plans, objectives, and expectations to team members, stakeholders, and senior management.</p><p>Leadership: Strong leadership skills to motivate and guide team members towards achieving project goals and targets.</p><p>Problem-Solving: Ability to identify and address challenges, obstacles, and risks that may impact project planning and execution.</p><p>Decision-Making: Sound decision-making skills to evaluate options, prioritize tasks, and allocate resources efficiently.</p><p>Time Management: Effective time management skills to prioritize tasks, meet deadlines, and ensure timely project delivery.</p><p>Collaboration: Collaboration skills to work with cross-functional teams, departments, and external partners to develop and implement plans successfully.</p><p>Adaptability: Flexibility and adaptability to adjust plans in response to changing circumstances, market conditions, and stakeholder requirements.</p><p>In line with our commitment to national development and empowering local talent, this opportunity is open for Saudi Nationals as part of broader localization initiatives.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>At Qiddiya Investment Company, we are shaping a landmark destination redefining entertainment, culture and hospitality in the Kingdom. The Hospitality Business Unit is developing a portfolio of hotel assets central to this vision. As these assets progress, we are seeking experienced professionals to help deliver them to the highest standards of design quality, guest experience and commercial performance. In this role, you will lead the urban realm and landscape design agenda across the hospitality portfolio, defining landscape narratives, arrival experiences and external spaces across all asset tiers, shaping distinctive and experiential outdoor environments aligned with Qiddiya s vision and ensuring seamless connectivity and integration across ground planes and adjacent zones.</p><p>Key Responsibilities</p><ul><li>Lead the creative urban realm and landscape definition of hospitality environments from development brief to approved design direction, curating distinctive, emotive and commercially viable arrival experiences and external spaces aligned with Qiddiya, district and Operator visions</li><li>Articulate and position urban realm and landscape proposals through compelling narratives, visuals and presentations to secure alignment and timely outcomes across governance stages</li><li>Define urban realm and landscape principles, narratives, planting strategies, material palettes and signature elements for each hotel tier, establishing consistent and distinctive design baselines across the portfolio</li><li>Oversee consultant briefing and scope definition, validating design scope and specialist inputs to ensure alignment with development brief, design intent, Operator standards and governance approvals</li><li>Oversee visualisation and design communication (including CGI strategy), ensuring concepts are clearly articulated and aligned with design narratives and stakeholder expectations</li><li>Lead and govern landscape and specialist consultants, driving strategic approaches on appointment, scope and deliverables and overseeing performance, quality and creative alignment</li><li>Provide functional governance to project-embedded design management teams, reviewing and endorsing urban realm and landscape deliverables to ensure approved design intent is maintained through delivery</li><li>Lead structured review of design submissions across key milestones, providing clear feedback and endorsement to support design progression</li><li>Lead technical input to development briefs and coordinate across disciplines, embedding cohesive external environments across arrival, transition zones and amenities</li><li>Drive integration across architecture, interiors and masterplanning, ensuring seamless connectivity between ground planes and zones</li><li>Oversee landscape FF&amp;E and OS&amp;E strategies, ensuring alignment with design intent and commercial requirements</li><li>Lead mock-ups and prototyping (e.g. planting, materials, paving), ensuring quality through to landscape freeze</li><li>Provide creative and technical design oversight through design and construction, resolving interfaces and deviations to maintain quality and design integrity</li><li>Guide value engineering and design optimisation, balancing design intent with external environment performance, guest experience, cost, programme and operational requirements</li><li>Champion innovation in guest experience, materials and sensory design, embedding ESG and Vision 2030 priorities</li><li>Mentor teams and drive continuous improvement of design processes, standards and best practices across the portfolio</li></ul><p>Skills &amp; Attributes Required</p><ul><li>Strong landscape and urban realm design literacy, with ability to operate from masterplan scale to detailed external environments</li><li>Deep understanding of hospitality outdoor design, including arrival sequences, spatial flow, planting strategies, materials and external guest experience</li><li>Strong creative and spatial thinking, with ability to translate landscape narratives into compelling concepts and coordinated design outputs</li><li>Ability to manage landscape consultants and influence design outcomes across multiple disciplines</li><li>Strong stakeholder management, articulating landscape intent to secure alignment and drive decision-making</li><li>Commercial awareness of landscape construction, FF&amp;E budgets, programme constraints and value engineering impacts</li><li>Good understanding of climate-responsive design, planting, irrigation and environmental systems relevant to KSA/GCC contexts</li><li>Proficiency in design and coordination tools (e.g. AutoCAD, Rhino, Adobe CC, BIM/CDE platforms)</li></ul><p>Preferred Background &amp; Experience</p><ul><li>Experience in a senior landscape or urban realm leadership role (Design Director, Principal or equivalent) within a design practice or developer environment</li><li>Proven track record delivering hospitality or resort landscape environments across concept through construction</li><li>Experience managing external landscape consultants and specialist sub-consultants (e.g. water features, lighting)</li><li>Experience working across multi-disciplinary teams, integrating architecture, interiors and masterplanning</li><li>Experience developing and delivering landscape mock-ups, prototyping and material validation</li><li>Strong experience presenting landscape concepts and external environment strategies to senior stakeholders</li><li>Experience working with hospitality Operators and external amenity requirements</li><li>Experience in KSA / GCC or similar large-scale development environments preferred</li></ul><p>Qualifications</p><ul><li>Bachelor s degree in Landscape Architecture, Urban Design or related discipline</li></ul><p>Professional Certifications</p><ul><li>Professional membership or recognised certification preferred (e.g. CMLI, ASLA or equivalent)</li></ul><p>Years of Experience</p><ul><li>15+ years experience in design management, architecture or interior design</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong landscape and urban realm design literacy, with ability to operate from masterplan scale to detailed external environments</li><li>Deep understanding of hospitality outdoor design, including arrival sequences, spatial flow, planting strategies, materials and external guest experience</li><li>Strong creative and spatial thinking, with ability to translate landscape narratives into compelling concepts and coordinated design outputs</li><li>Ability to manage landscape consultants and influence design outcomes across multiple disciplines</li><li>Strong stakeholder management, articulating landscape intent to secure alignment and drive decision-making</li><li>Commercial awareness of landscape construction, FF&amp;E budgets, programme constraints and value engineering impacts</li><li>Good understanding of climate-responsive design, planting, irrigation and environmental systems relevant to KSA/GCC contexts</li><li>Proficiency in design and coordination tools (e.g. AutoCAD, Rhino, Adobe CC, BIM/CDE platforms)</li><li>Experience in a senior landscape or urban realm leadership role (Design Director, Principal or equivalent) within a design practice or developer environment</li><li>Proven track record delivering hospitality or resort landscape environments across concept through construction</li><li>Experience managing external landscape consultants and specialist sub-consultants (e.g. water features, lighting)</li><li>Experience working across multi-disciplinary teams, integrating architecture, interiors and masterplanning</li><li>Experience developing and delivering landscape mock-ups, prototyping and material validation</li><li>Strong experience presenting landscape concepts and external environment strategies to senior stakeholders</li><li>Experience working with hospitality Operators and external amenity requirements</li><li>Experience in KSA / GCC or similar large-scale development environments preferred</li><li>Bachelor s degree in Landscape Architecture, Urban Design or related discipline</li><li>Professional membership or recognised certification preferred (e.g. CMLI, ASLA or equivalent)</li><li>15+ years experience in design management, architecture or interior design</li></ul><p></p></section>

<p>We re looking for a Customer Experience Manager to take ownership of the end-to-end customer experience for a fast-growing B2B spend-management platform serving finance teams across Saudi Arabia. You ll be responsible for making sure every customer interaction, from support tickets and calls to escalations and self-serve resources, is smooth, efficient, and consistently high-quality. You ll own the key CX metrics, improve SLAs, and turn customer feedback and recurring issues into meaningful improvements. This is an operator role, not a pure people-management role. You ll be hands-on with dashboards, processes, reporting, and root-cause analysis, while working closely with Product and Engineering to improve the customer journey and build smarter, more scalable support operations. If you enjoy building processes, solving problems, using data to drive decisions, and making customer experience better at scale, this role is for you.</p><p><strong>Responsibilities</strong></p><ul><li>Own day-to-day support operations across ticketing, phone, and in-app channels; manage queue health, routing, and coverage.</li><li>Lead, coach, and schedule the support team; run QA on ticket and call quality with a documented scorecard.</li><li>Own the Support SLA &amp; Escalation Matrix: First response, resolution, and escalation paths across L1/L2/L3 and third-party processors.</li><li>Track and drive the core CX metrics: First-response and resolution SLA attainment, call abandonment, callback compliance, awaiting-customer rate, reopened-ticket rate, CSAT.</li><li>Build and maintain reporting in Zoho Desk/Zoho Analytics; publish a weekly operations review with findings and actions, not just numbers.</li><li>Own the knowledge base, customer-facing and internal, including release-triggered updates and the content feeding the AI call agent.</li><li>Identify recurring ticket drivers and convert them into product fixes, automations, or self-serve content; work with Engineering and Product to close them.</li><li>Ensure complaint handling meets SAMA requirements, including complaint logging, response timelines, and escalation/disclosure obligations.</li><li>Manage escalations end-to-end, including card, transaction, and processor-side issues requiring third-party coordination.</li><li>Drive automation of manual support workflows (macros, auto-assignment, classification, n8n-style integrations).</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>5+ years in customer support/experience, with at least 2 years managing a team.</li><li>Experience in fintech, banking, payments, or SaaS; exposure to a regulated environment strongly preferred.</li><li>Hands-on with a modern helpdesk platform (Zoho Desk, Zendesk, Freshdesk, Intercom) including SLA configuration, workflows, and reporting.</li><li>Comfortable working with data, able to build dashboards, interrogate numbers, and defend a recommendation.</li><li>SQL is a plus.</li><li>Strong process-writing ability: SOPs, escalation matrices, and policy documents.</li><li>Fluent Arabic and English, written and spoken.</li><li>Saudi nationality.</li><li>Onsite position</li></ul><p><strong>Nice to have</strong></p><ul><li>Familiarity with card issuing/processing concepts (authorisations, declines, chargebacks, 3DS).</li><li>Experience with SAMA consumer-protection or complaint-handling requirements.</li><li>Experience deploying AI/automation in a support function.</li></ul>

<p><br></p><p>About the job</p><p>Based at the Mandarin Oriental Al Faisaliah Riyadh within the Culinary Department in Riyadh, the Chef de Partie - Bakery is responsible for overseeing the daily operations of the bakery section, ensuring the consistent production of high-quality breads, pastries, desserts, and baked goods in accordance with Mandarin Oriental standards. The role supports the Chef de Cuisine in maintaining food quality, hygiene, food safety, inventory control, team development, and exceptional guest satisfaction while ensuring efficient and sustainable bakery operations.</p><p>As Chef de Partie - Bakery, you will be responsible for the following duties:</p><ul><li>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.</li><li>Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.</li><li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li><li>The Chef de Partie s mission is to take full responsibility for the food quality &amp; presentation of the corresponding kitchen and on demand to assist other areas of the culinary operation.</li><li>Supervise his kitchen section and cooperate with the other sections within the kitchen.</li><li>Responsible to comply at all times with the standard quality requirements, stock management and techniques.</li></ul><p>As Chef de Partie - Bakery, we expect from you:</p><ul><li>Ensure that all plating guides are followed according to set dish description, cooking method and presentation image.</li><li>Ensure that the dishes are prepared in the most authentic way as standards set and agreed by the Chef de Cuisine.</li><li>Assist Chef de Cuisine to ensure the food safety related administration are compliance with the standard and being followed accordingly.</li><li>Support other outlets for any events if required.</li><li>Attend and participate in all required meetings as scheduled.</li><li>Perform any other reasonable duties as required by the Chef de Cuisine.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p>Mandarin Oriental Al Faisaliah Riyadh Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental s signature service to ensure a truly unforgettable Arabian experience.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About Mandarin Oriental Al Faisaliah, Riyadh</h3> <p style="margin:0 0 12px; ************;">Mandarin Oriental is an award-winning owner and operator of luxury hotels, resorts, and residences worldwide. The Group is recognized for creating sought-after properties and providing service inspired by Asian heritage. The <strong style="font-weight:700;">Mandarin Oriental Al Faisaliah Riyadh</strong>, located in the heart of the city, is a prominent luxury destination in Saudi Arabia, known for its timeless elegance, central location, and panoramic views, complemented by the brand’s signature service.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Overview</h3> <p style="margin:0 0 12px; ************;">Mandarin Oriental Al Faisaliah Riyadh is seeking a <strong style="font-weight:700;">full-time Reservations Manager</strong> to join its Commercial team. This role is responsible for leading and overseeing the daily operations of the Reservations Department. The Reservations Manager ensures exceptional service standards, accurate reservation management, and optimal revenue performance, contributing to the hotel's commercial objectives.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Lead and provide guidance and development to the reservations team.</li> <li style="margin:0 0 6px;">Collaborate with Revenue Management, Sales &amp; Marketing, Rooms Division, Spa &amp; Wellness, Food &amp; Beverage, and other hotel departments to maximize occupancy, enhance guest satisfaction, and drive profitability.</li> <li style="margin:0 0 6px;">Ensure the integrity of reservation systems and data.</li> <li style="margin:0 0 6px;">Support forecasting and revenue optimization initiatives, and monitor market and business trends.</li> <li style="margin:0 0 6px;">Ensure a warm and genuine telephone experience for all callers.</li> <li style="margin:0 0 6px;">Communicate information and guest requests accurately to all relevant departments.</li> <li style="margin:0 0 6px;">Handle guest complaints and comments related to the department tactfully.</li> <li style="margin:0 0 6px;">Support customer loyalty and property brand standards by delivering service excellence.</li> <li style="margin:0 0 6px;">Maintain excellent working relationships with all hotel colleagues.</li> <li style="margin:0 0 6px;">Train agents in up-selling, cross-selling, and ongoing skill set knowledge.</li> <li style="margin:0 0 6px;">Maintain the system, ensuring all bookings, rates, and market codes are current and accurate, and key accounts are tracked in profiles.</li> <li style="margin:0 0 6px;">Ensure all departmental policies and procedures are understood and adhered to by agents.</li> <li style="margin:0 0 6px;">Assist in preparing daily no-show, late cancellation, weekly, and monthly reports.</li> <li style="margin:0 0 6px;">Adhere to all policies and procedures related to Safe, Sound, and Sustainable at Mandarin Oriental.</li> <li style="margin:0 0 6px;">Comply with the MOHG Social Media Policy, taking responsibility for content published on any social media platform.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Leadership and Team Development</h3> <p style="margin:0 0 12px; ************;">The Reservations Manager will lead by example, fostering positive colleague relations and demonstrating company values within the team. This position requires strong leadership to guide and develop the reservations team, ensuring high performance and adherence to operational standards.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">A minimum of <strong style="font-weight:700;">5-10 years of experience</strong> in reservations management, preferably within the luxury hospitality sector.</li> <li style="margin:0 0 6px;">Demonstrated ability to lead and develop a team.</li> <li style="margin:0 0 6px;">Strong organizational skills and attention to detail for accurate reservation management.</li> <li style="margin:0 0 6px;">Proficiency in reservation systems and data management.</li> <li style="margin:0 0 6px;">Excellent communication and interpersonal skills for guest interaction and interdepartmental collaboration.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Type and Location</h3> <p style="margin:0 0 12px; ************;">This is a <strong style="font-weight:700;">full-time</strong> position based at the Mandarin Oriental Al Faisaliah Riyadh, located in <strong style="font-weight:700;">Riyadh</strong>. The role offers an opportunity to contribute to a renowned luxury hotel brand.</p>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a telephone operator, you’re not just answering calls and connecting guests with hotel services – you’re spreading the light and warmth of hospitality by providing prompt, professional, and personalized assistance, ensuring every conversation leaves a lasting positive impression and enhances the guest experience.</p> <h4>Responsibilities</h4> <ul> <li>Answer and direct incoming calls promptly, professionally, and courteously.</li> <li>Provide accurate information about hotel facilities, services, promotions, and local attractions.</li> <li>Handle guest requests efficiently and coordinate with relevant departments to ensure timely follow-up.</li> <li>Process wake-up calls and ensure they are delivered accurately and on time.</li> <li>Respond to emergency calls and follow hotel emergency procedures when required.</li> <li>Maintain clear and accurate records of guest requests, messages, and call activities.</li> <li>Promote hotel services and facilities to enhance the guest experience.</li> <li>Ensure all interactions reflect Hilton's commitment to exceptional hospitality and guest satisfaction.</li> <li>Handle guest concerns with empathy and professionalism, escalating issues when appropriate.</li> <li>Comply with Hilton brand standards, company policies, and data privacy requirements.</li> <li>Support the front office team with administrative tasks as needed.</li> <li>Maintain a positive, professional, and collaborative approach with guests and team members at all times.</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <ul> <li>A passion for spreading the light and warmth of hospitality.</li> <li>Acting with integrity and always doing the right thing.</li> <li>Inspiring others through leadership.</li> <li>A belief that teamwork drives the best outcomes.</li> <li>A sense of ownership and accountability.</li> <li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li> </ul> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>