Telesales Jobs in Saudi
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We are looking for a Customer Success Specialist – Merchant Onboarding to join the Autobia team. This role is responsible for guiding newly joined merchants through their first steps on the platform, ensuring they reach full activation as quickly as possible through hands-on training, proactive follow-up, and the removal of early barriers to getting started.<br>Key Responsibilities:Welcome new merchants and conduct a comprehensive onboarding session covering the platform, ordering process, and available support channels Monitor each merchant's performance throughout their first 90 days, conducting periodic assessments of their engagement and activity levels on the platform Track merchant activity regularly during the early weeks and flag any signs of disengagement Proactively reach out when activity drops or a first order has not yet been placed Identify merchants facing difficulties and escalate to the relevant team at the right time Maintain accurate and up-to-date records in the CRMCollect merchant feedback on the onboarding experience and share insights with the team lead<br>Requirements Bachelor's degree in Business, Communications, or a related field1–3 years of experience in this or a similar role Strong communication skills with a people-first, professional approach Familiarity with CRM systems Arabic fluency required; English is a plus<br>Personal Skills Excellent communication skills with the ability to build lasting, positive relationships Patience and professionalism when dealing with diverse personalities Proactive mindset — takes initiative without waiting to be directed Strong time management and the ability to handle a high volume of accounts simultaneously Analytical instinct to read customer behavior and identify risks early Collaborative spirit with the ability to work across multiple teams (sales, support, and operations) Adaptability and comfort working in a fast-paced, evolving environment
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Responsible for completing marketing plan for property. Manages all e-commerce opportunities. Develops a good working relationship with tourism bureaus and community leaders.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the sales and marketing or related professional area.<br>OR<br>• 2-year degree from an accredited university in Marketing, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Conducting Daily Marketing Activities that Achieve Department Goals<br>• Assists in region-wide coordination of rooms, food and beverage, spa, and golf promotions.<br>• Develops leisure marketing plan that addresses the distribution of rate offers, packages and programs designed to build occupancy.<br>• Maintains, updates, and manages all web sites.<br>• Coordinates offers and information for all publications and inserts with regard to brand loyalty reward mailings.<br>• Develops brochure and property collateral materials.<br>• Participates in all property imaging work (e.g., signage).<br>• Uses and interprets all reporting necessary for sound marketing recommendations, including but not limited to DMA source market reports, past guest lists (utilizing leisure rate codes) and tracking.<br>• Reviews and provides analysis on all website and email campaign tracking, for both individual property sites as well as corporate email campaign results and Marriott.com property reports.<br>• Ensures consistent marketing message is communicated in all advertising and collateral efforts.<br>• Manages marketing budget throughout year.<br>• Provides regular tracking/ROI and analysis of promotions and website/email campaigns, using industry averages for ROI calculation, and uses this knowledge in future planning.<br>• Tracks return on investment (ROI) of all marketing initiatives, including online, direct mail and print advertising.<br>• Keeps track of actual versus planned marketing budgets and provides input and recommendations as needed regarding reallocation of funding.<br>• Ensures consistency in individual property's voice on all guest touchpoints and marketing communications, not only following corporate graphic standards, but also on behalf of the individual property.<br>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue<br>• Evaluates new marketing opportunities for the property.<br>• Ensures property is represented on all quality internet sites that have the potential of providing business.<br>• Works closely with respective Convention Bureaus and Chambers of Tourism.<br>• Uses and interprets all reporting necessary for sound marketing recommendations, including but not limited to DMA source market reports, past guest lists (utilizing leisure rate codes) and tracking.<br>• Reviews and provides analysis on all website and email campaign tracking, for both individual property sites as well as corporate email campaign results and Marriott.com property reports.<br>• Develops strategic marketing plan for property, includes group, leisure and local efforts.<br>• Plans and supervises all photo shoots, developing shot list while keeping goals of property and brand image in mind.<br>Building Successful Relationships that Generate Sales & Marketing Opportunities<br>• Identifies and communicates with distribution channels that can sell distress inventory to drive property occupancy.<br>• Provides all sales channels with creative and unique tools to assist in the sales and marketing of the property.<br>• Acts as liaison between corporate and individual properties in rolling out programs and making sure that properties are taking advantage of all opportunities provided through corporate.<br>• Works with media buyer to plan and execute advertising.<br>• Assists property in developing promotions for various campaigns, keeping in mind strategy and goals of promotion as well as Look No Further prerequisites.<br>• Assists property with materials, tracking/analysis and presentations to owners.<br>• Acts on behalf of property with all vendors, exacting a balance between quality work and price, requesting estimates and approving all materials as needed.<br>Additional Marketing Responsibilities<br>• Keeps detailed files and records on all matters relative to property's marketing materials (photo usage rights, vendor contracts, etc.).<br>• Ensures that property is following all corporate marketing guidelines.<br>• Approves all invoicing through MarrCom office.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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1+ years </div>
</div>
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<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
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<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<p><span ><strong>From Land to Sea – Active Experiences in Nature’s Purest Form</strong><strong> </strong><strong> </strong></span></p>
<p> </p>
<p><span ><strong>Red Sea Sports s Entertainment (RSSE) </strong>is a dedicated subsidiary of <strong>Red Sea Global (RSG)</strong>, responsible for designing and delivering outstanding land and marine experiences at <strong>The Red Sea destination</strong>. RSSE manages and operates a diverse portfolio of sports, adventure, and leisureofferings, including water sports through <strong>Galaxea</strong>, adventure activities via <strong>Akun</strong>, and leisure experiences delivered by <strong>WAMA</strong>.RSSE plays a key strategic role in the partnership between <strong>Red Sea Global </strong>and the <strong>Saudi Olympic s Paralympic Committee</strong>, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with <strong>Saudi Vision 2030</strong>, supporting the Kingdom’s ambition to become a global leader in regenerative tourism.</span></p>
<p> </p>
<p><span ><strong>Job Purpose</strong></span></p>
<p> </p>
<p><span >The Reception and Retail Specialist is a site-based position. The Reception and Retail Specialist is the first impression many guests will have of the Center at the asset. This first impression is crucial in delivering a high-quality visitor experience. The Reception and Retail Specialist will need to be a “people” person with an understanding of the provided activities. The Reception and Retail Specialist will be tasked with the administration of the center, as well as the retail outlet of the center. Organization is essential to deliver on this role.</span></p>
<p> </p>
<p><span ><strong>Job Responsibilities</strong></span></p>
<p> </p>
<p><span ><strong>General</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Reporting directly to the Center Manager, assisting in the smooth running of the center asset.</span></li>
<li ><span >Assist the Senior Manager in the development of other centers at other assets.</span></li>
<li ><span >Maintain a professional appearance of the center.</span></li>
<li ><span >Ensure all sales are conducted in a professional manner.</span></li>
<li ><span >Work remotely and visit office as and when required.</span></li>
<li ><span >Manage inventory for preopening.</span></li>
<li ><span >Prepare retail stock for future years.</span></li>
<li ><span >Manage the purchasing budget.</span></li>
<li ><span >Ensure sufficient stock.</span></li>
</ul>
<p> </p>
<p><span ><strong>Establishment of the Center: Pre-Opening</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Work alongside the Center Manager to develop and deliver the centre and necessary components.</span></li>
<li ><span >Working alongside and supporting all RSSE during Delivery stage to ensure targets are achieved, operational phasing is initiated when required and projects are delivered as designed.</span></li>
<li ><span >Become familiar with the retail products in stock.</span></li>
<li ><span >Become familiar with the activities in the area.</span></li>
<li ><span >Become familiar with the courses on offer, this includes understanding the required materials, paperwork, and standards (ie prerequisites, age) necessary for specific courses.</span></li>
</ul>
<p> </p>
<p><span ><strong>Establishment of the Center: Post-Opening</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >All activities conducted from the Center are conducted in a professional manner.</span></li>
<li ><span >Assist operation staff to ensure all daily activities are conducted in a safe and professional manner.</span></li>
<li ><span >Ensure up to date and accurate records are kept pertaining to retail activities.</span></li>
<li ><span >Plan and direct the day-to-day operations of a retail outlet according to company policy.</span></li>
<li ><span >Develop strategies to improve customer service, drive store sales, and increase profitability to achieve financial goals.</span></li>
<li ><span >Ensure customer needs are met, complaints are resolved, and service is quick and efficient.</span></li>
<li ><span >Daily attention to ethical business practises, safety, cleanliness, company appearance and uniform standards, and approved environmental practises at location, elevating significant issues to the Center Manager.</span></li>
<li ><span >Ensure retail products and displays are merchandized effectively to maximise sales and profitability.</span></li>
<li ><span >Establish and maintain effective working relationships with managers, co-workers, and the public.</span></li>
<li ><span >Maintaining accurate inventory records and preparing orders from suppliers. </span></li>
<li ><span >Assisting staff/students with course registration and/or rental equipment.</span></li>
<li ><span >Taking bookings and answering questions about courses/activities destinations.</span></li>
<li ><span >The Center Receptionist is often the link between students and the staff Team.</span></li>
</ul>
<p> </p>
<p><span ><strong>Policies, Systems, Processes, Procedures, Standards and Reports</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Adopt and follow all relevant functional policies, processes, standard operating procedures, and instructions to ensure the center operates in a controlled and consistent manner. </span></li>
</ul>
<p> </p>
<p><span ><strong>Safety, Quality & Environment </strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Apply safety, quality and environmental management policies, procedures, and controls to ensure employee and public safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.</span></li>
</ul>
<p> </p>
<p><span ><strong>Continuous Improvement </strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Contribute to the identification of opportunities for continuous improvement of the center’s systems, processes and practices considering ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.Job Requirements</span></li>
</ul>
<p> </p>
<p><span ><strong>Qualification and Experience</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Hospitality track record</span></li>
<li ><span >Proven sales record</span></li>
<li ><span >Knowledge of the reception industry’s concepts, practices and procedures</span></li>
</ul>
<p> </p>
<p><span ><strong>Essential Skills</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Excellent standard of written and spoken English</span></li>
<li ><span >Excellent communicator and public talking</span></li>
<li ><span >Has an aptitude and aspiration for outstanding customer service with a ‘can-do’ attitude</span></li>
<li ><span >Flexible and open-minded approach to environment and tasks</span></li>
<li ><span >Ability to self-motivate and deliver to agreed deadlines</span></li>
<li ><span >Good time-keeping</span></li>
<li ><span >Social media experience</span></li>
<li ><span >Excellent salesperson</span></li>
<li ><span >Highly detail-oriented </span></li>
<li ><span >Guest experience oriented, social personality</span></li>
<li ><span >Able to work with different cultures and nationalities</span></li>
<li ><span >Ability to handle high-end clientele, superior level of customer service</span></li>
<li ><span >Effectively manage guests’ requests and complaints</span></li>
<li ><span >Be a perfect role model for other staff members</span></li>
<li ><span >Able to work in a dive resort environment and follow professional grooming standards</span></li>
<li ><span >Able to work both as part of a team and independently, and exercises sound judgment and discretion</span></li>
<li ><span >Demonstrate the utmost confidentiality at all times</span></li>
<li ><span >Proficient with Microsoft Office </span></li>
<li ><span >Has an interest in and an ability to build a solid understanding of marine science, research, conservation and education</span></li>
<li ><span >Ability to deliver a magical guest experience </span></li>
<li ><span >Able to assist with dive center administration and planning</span></li>
</ul>
<p> </p>
<p><span ><strong>Desirable Skills</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Spoken language other than English (preferably Arabic)</span></li>
<li ><span >Marine conservation interest/background</span></li>
</ul>
</span>
<p><span ><strong>From Land to Sea – Active Experiences in Nature’s Purest Form</strong><strong> </strong><strong> </strong></span></p>
<p> </p>
<p><span ><strong>Red Sea Sports s Entertainment (RSSE) </strong>is a dedicated subsidiary of <strong>Red Sea Global (RSG)</strong>, responsible for designing and delivering outstanding land and marine experiences at <strong>The Red Sea destination</strong>. RSSE manages and operates a diverse portfolio of sports, adventure, and leisureofferings, including water sports through <strong>Galaxea</strong>, adventure activities via <strong>Akun</strong>, and leisure experiences delivered by <strong>WAMA</strong>.RSSE plays a key strategic role in the partnership between <strong>Red Sea Global </strong>and the <strong>Saudi Olympic s Paralympic Committee</strong>, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with <strong>Saudi Vision 2030</strong>, supporting the Kingdom’s ambition to become a global leader in regenerative tourism.</span></p>
<p> </p>
<p><span ><strong>Job Purpose</strong></span></p>
<p> </p>
<p><span >The Reception and Retail Specialist is a site-based position. The Reception and Retail Specialist is the first impression many guests will have of the Center at the asset. This first impression is crucial in delivering a high-quality visitor experience. The Reception and Retail Specialist will need to be a “people” person with an understanding of the provided activities. The Reception and Retail Specialist will be tasked with the administration of the center, as well as the retail outlet of the center. Organization is essential to deliver on this role.</span></p>
<p> </p>
<p><span ><strong>Job Responsibilities</strong></span></p>
<p> </p>
<p><span ><strong>General</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Reporting directly to the Center Manager, assisting in the smooth running of the center asset.</span></li>
<li ><span >Assist the Senior Manager in the development of other centers at other assets.</span></li>
<li ><span >Maintain a professional appearance of the center.</span></li>
<li ><span >Ensure all sales are conducted in a professional manner.</span></li>
<li ><span >Work remotely and visit office as and when required.</span></li>
<li ><span >Manage inventory for preopening.</span></li>
<li ><span >Prepare retail stock for future years.</span></li>
<li ><span >Manage the purchasing budget.</span></li>
<li ><span >Ensure sufficient stock.</span></li>
</ul>
<p> </p>
<p><span ><strong>Establishment of the Center: Pre-Opening</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Work alongside the Center Manager to develop and deliver the centre and necessary components.</span></li>
<li ><span >Working alongside and supporting all RSSE during Delivery stage to ensure targets are achieved, operational phasing is initiated when required and projects are delivered as designed.</span></li>
<li ><span >Become familiar with the retail products in stock.</span></li>
<li ><span >Become familiar with the activities in the area.</span></li>
<li ><span >Become familiar with the courses on offer, this includes understanding the required materials, paperwork, and standards (ie prerequisites, age) necessary for specific courses.</span></li>
</ul>
<p> </p>
<p><span ><strong>Establishment of the Center: Post-Opening</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >All activities conducted from the Center are conducted in a professional manner.</span></li>
<li ><span >Assist operation staff to ensure all daily activities are conducted in a safe and professional manner.</span></li>
<li ><span >Ensure up to date and accurate records are kept pertaining to retail activities.</span></li>
<li ><span >Plan and direct the day-to-day operations of a retail outlet according to company policy.</span></li>
<li ><span >Develop strategies to improve customer service, drive store sales, and increase profitability to achieve financial goals.</span></li>
<li ><span >Ensure customer needs are met, complaints are resolved, and service is quick and efficient.</span></li>
<li ><span >Daily attention to ethical business practises, safety, cleanliness, company appearance and uniform standards, and approved environmental practises at location, elevating significant issues to the Center Manager.</span></li>
<li ><span >Ensure retail products and displays are merchandized effectively to maximise sales and profitability.</span></li>
<li ><span >Establish and maintain effective working relationships with managers, co-workers, and the public.</span></li>
<li ><span >Maintaining accurate inventory records and preparing orders from suppliers. </span></li>
<li ><span >Assisting staff/students with course registration and/or rental equipment.</span></li>
<li ><span >Taking bookings and answering questions about courses/activities destinations.</span></li>
<li ><span >The Center Receptionist is often the link between students and the staff Team.</span></li>
</ul>
<p> </p>
<p><span ><strong>Policies, Systems, Processes, Procedures, Standards and Reports</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Adopt and follow all relevant functional policies, processes, standard operating procedures, and instructions to ensure the center operates in a controlled and consistent manner. </span></li>
</ul>
<p> </p>
<p><span ><strong>Safety, Quality & Environment </strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Apply safety, quality and environmental management policies, procedures, and controls to ensure employee and public safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.</span></li>
</ul>
<p> </p>
<p><span ><strong>Continuous Improvement </strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Contribute to the identification of opportunities for continuous improvement of the center’s systems, processes and practices considering ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.Job Requirements</span></li>
</ul>
<p> </p>
<p><span ><strong>Qualification and Experience</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Hospitality track record</span></li>
<li ><span >Proven sales record</span></li>
<li ><span >Knowledge of the reception industry’s concepts, practices and procedures</span></li>
</ul>
<p> </p>
<p><span ><strong>Essential Skills</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Excellent standard of written and spoken English</span></li>
<li ><span >Excellent communicator and public talking</span></li>
<li ><span >Has an aptitude and aspiration for outstanding customer service with a ‘can-do’ attitude</span></li>
<li ><span >Flexible and open-minded approach to environment and tasks</span></li>
<li ><span >Ability to self-motivate and deliver to agreed deadlines</span></li>
<li ><span >Good time-keeping</span></li>
<li ><span >Social media experience</span></li>
<li ><span >Excellent salesperson</span></li>
<li ><span >Highly detail-oriented </span></li>
<li ><span >Guest experience oriented, social personality</span></li>
<li ><span >Able to work with different cultures and nationalities</span></li>
<li ><span >Ability to handle high-end clientele, superior level of customer service</span></li>
<li ><span >Effectively manage guests’ requests and complaints</span></li>
<li ><span >Be a perfect role model for other staff members</span></li>
<li ><span >Able to work in a dive resort environment and follow professional grooming standards</span></li>
<li ><span >Able to work both as part of a team and independently, and exercises sound judgment and discretion</span></li>
<li ><span >Demonstrate the utmost confidentiality at all times</span></li>
<li ><span >Proficient with Microsoft Office </span></li>
<li ><span >Has an interest in and an ability to build a solid understanding of marine science, research, conservation and education</span></li>
<li ><span >Ability to deliver a magical guest experience </span></li>
<li ><span >Able to assist with dive center administration and planning</span></li>
</ul>
<p> </p>
<p><span ><strong>Desirable Skills</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Spoken language other than English (preferably Arabic)</span></li>
<li ><span >Marine conservation interest/background</span></li>
</ul>
</span>
<p>SOL Gulf is a technology services company headquartered in Saudi Arabia, delivering end-to-end digital transformation solutions across Enterprise AI, Cloud Infrastructure, Cybersecurity, Managed Services, Enterprise Resource Planning, and Enterprise Architecture. Operating across Saudi Arabia, UAE, and Pakistan, SOL Gulf combines deep regional market knowledge with certified technical delivery capability across leading platforms including Microsoft Azure, Google Cloud, Oracle, IBM, Fortinet, and ServiceNow.</p><p>SOL Quick Facts Established: 2019 Headquarters: SOL Gulf, Saudi Arabia Regional Offices: Genesis Systems UAE, SOL Consulting Pakistan Strategic Alliance: Microsoft, Google Cloud, Oracle, IBM, Fortinet, ServiceNow Website: www.solgulf.com</p><p>Position Summary The Business Development Executive is a high-energy, field-based role responsible for driving day-to-day account development activity across SOL Gulf s priority target accounts. Working under the direction of the Director Technology and Sales Leader, this role turns senior introductions into qualified meetings and qualified meetings into active pipeline. This is a runner role, the BD Executive is in the field every day, managing relationships at Director and Head of Department level, following up on proposals, coordinating vendor registrations, and ensuring every active opportunity maintains forward momentum. SOL Gulf is opening two BD Executive positions simultaneously. Saudi nationals are strongly preferred given the relationship-driven nature of the KSA market and the importance of local cultural understanding in client engagement.</p><p>Key Responsibilities Account Outreach & Opportunity Development Conduct structured outreach to contacts within the priority target accounts identifying the right stakeholders, securing introductory meetings, and qualifying opportunities before escalating to the Director Technology Manage relationships at Director, Head of Department, and procurement level within active accounts maintaining regular touchpoints and ensuring SOL Gulf remains visible and relevant Follow up on all active proposals, RFP submissions, and meeting commitments with disciplined, timely communication Pipeline Management & CRM Discipline Maintain the Zoho CRM with accurate, up-to-date opportunity data stages, deal values, contacts, next actions, and close dates following the weekly pipeline governance cadence Own the Monday pipeline update: ensure every active opportunity is current, correctly staged, and has a clear next action before the weekly team review Track RFP releases, procurement announcements, and tender notices on Etimad and other government portals flagging relevant opportunities to the sales team immediately Proposal & Bid Support Coordinate proposal and RFP response preparation by gathering inputs from the technical team, managing submission deadlines, and ensuring documents are complete and professionally presented Support the Director Technology in structuring and formatting proposals, case studies, and presentations for client-facing submissions Manage vendor registration processes across priority government entities, PIF organisations, and private sector accounts Market Intelligence & Relationship Building Attend industry events, technology forums, government exhibitions, and networking gatherings as a SOL Gulf representative by building relationships and identifying new contacts within target sectors Gather and share market intelligence on competitor activity, client investment plans, and upcoming procurement cycles Support relationship development with dovetail partners by maintaining regular contact at the working level</p><p>Impact of the Role The BD Executive role is the commercial engine of SOL Gulf s day-to-day pipeline activity. By maintaining momentum across 30 priority accounts, managing CRM discipline, and ensuring no opportunity stalls due to lack of follow-through, this role is directly responsible for translating the H2 2026 pipeline strategy into closed revenue. Two high-performing BD Executives will materially increase the volume and velocity of SOL Gulf s deal flow.</p><p>What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organisation. As a business imperative, every person at SOL Gulf has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.</p><p>Equal Employment Opportunity Statement SOL Gulf is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.</p><p><strong>Desired Candidate Profile</strong></p><p>3-7 years of experience in technology sales, business development, or account management ideally within a technology services, consulting, or SI firm in KSA Strong understanding of the KSA market and government procurement processes, Etimad portal, and how enterprise technology buying decisions are made Excellent communication and relationship-building skills, comfortable engaging with Director and senior management-level stakeholders independently Highly organized and disciplined. Able to manage 10+ active opportunities simultaneously without losing momentum on any Proficiency in CRM tools (Zoho preferred) and standard productivity software Saudi national strongly preferred local market relationships and cultural understanding are critical to success in this role Prior experience in a sales support or BD coordination role at a technology OEM, SI, or consulting firm is a strong advantage Conversational familiarity with enterprise technology domains like cloud, AI, cybersecurity, ERP, or managed services is advantageous but not required</p>
<h3 >About the Role</h3>
<p >Marriott International is seeking a <strong >Director of Finance</strong> for a full-time position in Jeddah. This role functions as the property’s strategic financial business leader, responsible for championing, developing, and implementing property-wide strategies to deliver products and services that meet or exceed customer and employee expectations. The Director provides financial expertise to ensure the successful implementation of the brand service strategy and initiatives, while maximizing return on investment. This position involves creating and executing a business plan aligned with the property and brand’s business strategy, with a focus on financial activities and achieving desirable financial results.</p> <h3 >Key Responsibilities</h3>
<ul >
<li >Develop strategies to improve profit, including estimating cost and benefit and exploring new business opportunities.</li>
<li >Analyze information, forecast sales against expenses, and create annual budget plans.</li>
<li >Compile, analyze, and monitor actual sales against projected sales, and analyze differences between actual and forecasted wages for efficient budget planning.</li>
<li >Identify underlying principles and facts by breaking down information or data into separate parts.</li>
<li >Develop, execute, and implement new business plans, and create the annual operating budget for the property.</li>
<li >Provide analytical support during budget reviews to identify cost-saving and productivity opportunities for property managers.</li>
<li >Implement a system of appropriate controls to manage business risks and ensure a strong accounting and operational control environment to safeguard assets, improve operations, and profitability.</li>
<li >Analyze financial data and market trends, and lead the development and implementation of a comprehensive annual business plan aligned with the company’s and brand’s strategic direction.</li>
<li >Provide ongoing analytical support by monitoring the operating department’s actual and projected sales, and produce accurate forecasts that enable operations to react to changes in the business.</li>
</ul> <h3 >Leadership and Stakeholder Engagement</h3>
<ul >
<li >Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision-making; demonstrate honesty and integrity; and lead by example.</li>
<li >Communicate strategic goals, focus, and owner priorities to subordinates in a clear and precise manner.</li>
<li >Leverage strong functional leadership and communication skills to influence the executive team, the property's strategies, and to lead own team.</li>
<li >Oversee internal, external, and regulatory audit processes.</li>
<li >Provide leadership by assigning team members and other department managers clear accountability backed by appropriate authority.</li>
<li >Conduct annual performance appraisals with direct reports according to standard operating procedures.</li>
<li >Attend meetings and communicate with owners, understanding their priorities and strategic focus, and manage communication with owners effectively.</li>
<li >Advise the General Manager and executive committee on existing and evolving operating/financial issues.</li>
<li >Communicate financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.</li>
<li >Demonstrate an understanding of cash flow and owner priorities, and manage property working capital and cash flow in accordance with brand standard operating procedures and owner requirements.</li>
</ul> <h3 >Financial Operations and Compliance</h3>
<ul >
<li >Ensure Profits and Losses are documented accurately, and monitor all applicable taxes, ensuring they are current, collected, and/or accrued.</li>
<li >Submit reports in a timely manner, ensuring delivery deadlines, and develop and support achievement of performance, budget, and team goals.</li>
<li >Improve profit growth in operating departments, and review audit issues to ensure accuracy.</li>
<li >Monitor the purchasing process as applicable.</li>
<li >Generate and provide accurate and timely results in the form of reports and presentations.</li>
<li >Reconcile balance sheet to ensure account balances are supported by appropriate documentation in accordance with standard operating procedures.</li>
<li >Ensure that the P&L is accurate (*, costs are properly matched to revenue, costs are recorded in the proper accounts).</li>
<li >Ensure compliance with management contract and reporting requirements, and with standard and local operating procedures.</li>
<li >Oversee human resource activities including ensuring team members are cross-trained, property policies are administered fairly and consistently, and new hires participate in orientation and receive appropriate training.</li>
<li >Create appropriate development plans for team members based on individual strengths, needs, aspirations, and abilities, and conduct performance review processes.</li>
</ul> <h3 >Qualifications</h3>
<ul >
<li >A 4-year bachelor's degree in Finance and Accounting or a related major with 3 years of experience in the finance and accounting or related professional area.</li>
<li >OR</li>
<li >A Master's degree in Finance and Accounting or a related major with 1 year of experience in the finance and accounting or related professional area.</li>
</ul> <h3 >Company Culture and Values</h3>
<p >At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated, recognizing that our greatest strength lies in the rich blend of culture, talent, and experiences. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p >This role is part of a team that upholds The Ritz-Carlton's "Gold Standards," which guide daily operations and service delivery across more than 100 award-winning properties worldwide. These standards are foundational to The Ritz-Carlton's reputation as a global leader in luxury hospitality. As part of this team, you will learn and exemplify the Gold Standards, including the Employee Promise, Credo, and Service Values. Joining The Ritz-Carlton means joining a portfolio of brands within Marriott International, where associates are empowered to be creative, thoughtful, and compassionate, fostering a sense of pride in their work and team.</p>
General Summary<br><br>Qiddiya City is an exciting new destination city right on the doorstep of Riyadh, Kingdom of Saudi Arabia. The city plan will include 25 distinct masterplan districts across sports, entertainment, arts and culture, and mixed-use areas, residential communities and nature. Qiddiya City will eventually be home to more than 600,000 residents and host millions of visitors and experience seekers yearly.<br><br>The Sales and Leasing Performance Unit (PLU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organisation. At the heart of this unit sits the Qiddiya Real Estate Learn Lab (QREL), a digital-first, gamified learning academy, designed to drive measurable commercial capability development across the Sales and Leasing function.<br><br>The Senior Specialist - Training Administration role reports directly to the Senior Manager, Digital Systems. This role is the operational backbone of the learning platform, aimed at ensuring that learners are correctly configured, content is accurately published and maintained, training schedules are coordinated, and learning data is surfaced in a meaningful and timely way through dashboards and reporting.<br><br>About The Role/Project Scope<br><br>This is a highly organised, detail-oriented, and platform management role that requires a strong working knowledge of LMS/LXP administration, digital content authoring, data and dashboard management, and learner coordination. The Senior Specialist - Training Administration will work closely with the other teams of the Qiddiya Real Estate Learn Lab (QREL) to ensure the platform runs smoothly, learners receive a seamless experience, and senior stakeholders have the operational data it needs to make informed decisions.<br><br>Key Responsibilities<br><br>LMS/LXP Administration and Learner Account Management<br><br> Serve as the day-to-day LMS/LXP administrator for the Qiddiya Real Estate Learn Lab online academy, managing all learner-facing configuration across internal and external learner audience Create, manage, and maintain learner accounts in Qiddiya's LMS/LXP, including user provisioning, role assignment, cohort allocation, and access management across all active learning programmes Process new learner onboarding requests, ensuring accurate data entry, correct role tagging, and timely account activation so that learners can access their assigned programmes without delay Manage learner enrollments, unenrollment, and transfers between programmes and cohorts in Qiddiya's LMS/LXP, maintaining an accurate and up-to-date learner register at all times Configure and maintain smart groups, learning paths, and auto-enrolment rules within Qiddiya's LMS/LXP to ensure learners are automatically directed to the correct content based on their role, BU, and cohort Administer completion certificates and badge awards within Qiddiya's LMS/LXP, ensuring all gamification mechanics including points allocation, badge triggers, and leaderboard entries fire correctly and are verified against test results Troubleshoot learner access issues, SCORM loading errors, completion tracking failures, and platform navigation problems, escalating to the Senior Manager, Digital Systems where platform-level resolution is required Maintain the QREL learner database as a live and accurate record, auditing regularly for duplicate accounts, inactive users, or misassigned roles<br><br>Training Schedule Coordination and Programme Administration<br><br> Coordinate and manage the QREL training calendar, scheduling live learning sessions, instructor-led workshops, onboarding events, and assessment windows across all cohorts and BU audiences Send calendar invitations, pre-session communications, joining instructions, and preparation materials to learners and facilitators ahead of scheduled training sessions Track attendance and participation for all live and scheduled training events, maintaining accurate session records and flagging non-attendance to the relevant Anchor or BU lead Coordinate logistics for in-person training sessions including room booking, materials preparation, equipment checks, and facilitator support where required Maintain a forward-looking training schedule that is shared with the DS team, Learner Experience team, Programs team, and relevant BU stakeholders on a regular basis Manage training waitlists, cohort capacity, and scheduling conflicts, escalating prioritisation decisions to the Senior Manager, Digital Systems where required Support post-training administration including assessment distribution, feedback survey deployment, and completion record updates in Qiddiya's LMS/LXP following live sessions<br><br>Content Authoring and Publishing in LMS/LXP<br><br> Author, build, and publish learning content within Qiddiya's LMS/LXP using the platform's native authoring tools, including course builder, module cards, scenario cards, question cards, survey cards, and reflection prompts Support the production of bite-sized digital learning assets in LMS/LXP including knowledge checks, pre-assessments, placement tests, and spaced repetition review cards aligned to the QREL content architecture Apply and maintain the QREL metadata taxonomy across all published content in LMS/LXP, ensuring every module carries the correct realm tag, skill tag, language tag, audience tag, and content type classification Manage content version control in LMS/LXP, archiving outdated or superseded modules correctly to protect completion records and learner history while keeping the active content catalogue clean and accurate Conduct regular content audits within the LMS/LXP catalogue to identify and resolve tagging errors, broken SCORM links, incorrect completion criteria, or sequencing issues Coordinate with the Programs team and Accenture on the timely receipt of SCORM files, reviewing each upload against the content acceptance criteria before publishing to the live environment<br><br>Dashboard Management and Reporting<br><br> Build, maintain, and update QREL learning dashboards within LMS/LXP Insights and Power BI, ensuring that real-time and periodic reports are available to the DS team, Learner Experience team, BU Training Leads, and senior stakeholders Produce regular operational reports covering learner completion rates, module engagement, assessment scores, at-risk learner flags, and platform activity volumes, distributing these to the relevant stakeholders on an agreed reporting cadence Monitor Qiddiya's LMS/LXP Insights on a daily and weekly basis, identifying completion gaps, engagement drops, or data anomalies and escalating to the Senior Manager, Digital Systems with a clear summary and recommended action Maintain the four-view QREL reporting suite — Learning Administrator, BU Training Lead, Senior Stakeholders, and Performance Team — ensuring dashboards are accurate, up to date, and aligned to the agreed KPI framework Track and report on platform health metrics including login frequency, session duration, active learner counts, at-risk content flags, and notification open rates, providing weekly summaries to the Senior Manager, Digital Systems Ensure all learner data and reporting outputs are handled in accordance with QREL data governance standards and Qiddiya's data privacy requirements<br><br>Stakeholder Coordination and Communication<br><br> Act as the first point of contact for learner queries, access issues, and platform questions, responding promptly and escalating to the Manager/Senior Manager, Digital Systems and or other teams respectively, where platform-level intervention is needed Liaise with BU Training Leads and Anchors to communicate training schedules, completion deadlines, assessment requirements, and learner progress updates on a regular basis Coordinate with the Learner Experience (LX) team to ensure learner-facing communications, including launch announcements, welcome messages, and campaign content, are aligned to the QREL brand and distributed through the correct channels Work closely with the Programs and LX teams to ensure content is published correctly, learner pathways are configured accurately, and the learner experience is delivered consistently across every cohort and learning area Support the Senior Manager, Digital Systems in preparing materials, data summaries, and status updates for internal meetings, Steerco sessions, and vendor reviews<br><br>Requirements<br><br>Skills and Attributes required/ desired <br><br>Essential (must have to perform the role):<br><br> Bachelor's degree in Business Administration, Information Technology, Learning and Development, Education, or a related field Minimum 3 to 5 years of professional experience in a learning administration, LMS/LXP management, or digital learning operations role, preferably in a large organization Demonstrated working knowledge in managing a LMS/LXP (for examples Sana, Cornerstone, etc), including learner account management, content publishing, enrolment configuration, and reporting Experience uploading, configuring, and troubleshooting SCORM content within an LMS/LXP environment Proficiency in building and maintaining dashboards and reports using LMS/LXP Insights, Power BI, or equivalent data visualisation tools Strong organisational skills with a high degree of accuracy and attention to detail in data entry, account management, and content configuration Working knowledge of digital learning authoring tools (Articulate/Elucidat/Mindsmith/Genially/i Spring/etc) or equivalent Excellent written and verbal communication skills in English. Arabic proficiency is an advantage Strong interpersonal skills with the ability to coordinate effectively across multiple teams and stakeholders Ability to manage multiple workstreams simultaneously and prioritise effectively in a fast-paced environment High proficiency in Microsoft 365 including Share Point, Teams, Excel, and Power Point<br><br>Desirable (advantageous):<br><br> Prior experience working within a Sales and Leasing, real estate, or commercial capability development environment Familiarity with gamification mechanics in a learning platform context, including points, badges, leaderboards, and progress-based unlocking Experience producing or administering bilingual English and Arabic learning content, including familiarity with right-to-left formatting and Arabic SCORM testing Experience working within a parent-child LMS/LXP node structure or multi-entity learning environment<br><br>Preferred Background And Experience<br><br> Proven track record as an LMS/LXP administrator in a mid-to-large organisation, managing learner populations across multiple cohorts, business units, or geographies Experience managing LMS/LXP or an equivalent platform as a named administrator, with responsibility for end-to-end platform governance including user management, content publishing, and reporting Background in digital learning operations, with hands-on experience building and publishing content using native LMS authoring tools and SCORM-based modules Demonstrated experience producing and managing learning dashboards and data reports for multiple stakeholder audiences Track record of coordinating training schedules and programme logistics across a large and geographically distributed learner population<br><br>Experience working within a structured content governance and metadata tagging framework.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p><strong>Tech for People Unlocks the Future</strong></p><br><p>At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us. With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.</p><br><p>Devoteam Culture & Values:</p><br><p>True innovation is born from a powerful culture, fused with meaningful values.</p><br><p><strong>Culture:</strong></p><br><ol><li><strong>Fair and courageous</strong></li></ol><p>Everyone is treated fairly – this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it.</p><br><ol><li><strong>Ambition and results</strong> </li></ol><p>Ambition is nurtured at every step – this drives results. We are ambitious entrepreneurs with a taste for performance, growth and celebrating success. Commitments are always kept as we seek to achieve profitable growth to create value and employment. We aim to bring as much value as possible to our clients, at every touchpoint.</p><br><ol><li><strong>Learning and innovating </strong></li></ol><p>Curiosity and learning are at our core – this stimulates innovation. At Devoteam, we are curious. We learn and embrace innovation constantly to meet challenges and build partnerships of excellence.</p><br><ol><li><strong>Caring and sharing</strong> </li></ol><p>A caring attitude is infused into our culture – this encourages sharing. We believe in the power of teams, we promote support and collaboration.</p><br><p>At Devoteam, we care about our teams and want to work in a positive, productive environment. We support the development of talent and careers, </p><br><p><strong>Because alone, we go faster – but together, we go further.</strong></p><br><p><strong>Values:</strong></p><br><ol><li><strong>Respece</strong></li><li><strong>Frankness</strong></li><li><strong>Passion</strong></li></ol><p>To know more about us, please visit:www.devoteam.com.</p><br><br>Job Description<br><p><strong>IT Governance and Service Management </strong>is responsible for driving IT assessments, creating strategic recommendations, and developing IT policies, processes, and procedures. This role leads IT governance, ITSM, and IT quality management training initiatives, while also designing IT service catalogs and organizational structures. The specialist manages ITIL and ISO/IEC 20000 implementation projects, supports pre-sales activities, and assists in proposal development. The role requires a deep understanding of IT service management frameworks, organizational design, and project management, with a focus on improving IT efficiency, compliance, and service delivery.</p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li><strong>Conduct IT Assessments and Develop Strategic Recommendations</strong><br>
Lead comprehensive IT assessments to evaluate current systems, infrastructure, and processes. Provide actionable recommendations to enhance IT efficiency, compliance, and alignment with organizational goals. Develop a structured IT roadmap for long-term success and digital transformation.</li><li><strong>Design and Implement IT Policies, Processes, and Procedures</strong><br>
Spearhead the design and implementation of robust IT governance policies, frameworks, and processes to ensure operational excellence, risk management, and compliance with industry standards. Tailor processes to enhance performance and maintain consistency across the IT organization.</li><li><strong>Lead IT Governance, ITSM, and IT Quality Management Training & Awareness Initiatives</strong><br>
Manage and deliver engaging training sessions and workshops focused on IT governance, IT Service Management (ITSM), and IT quality management best practices. Foster a culture of IT excellence by building awareness across all levels of the organization on the importance of IT compliance, security, and quality management.</li><li><strong>Design and Build Comprehensive IT Service Catalogs</strong><br>
Develop and maintain a detailed and user-friendly IT Service Catalog, ensuring all IT services are accurately defined, categorized, and aligned with business needs. Work closely with business units to ensure the catalog reflects real-time service offerings and processes.</li><li><strong>Establish IT Organizational Structure with Defined Roles and Responsibilities</strong><br>
Design a future-proof IT organizational structure, including clear roles and responsibilities. Ensure alignment with business goals and the efficient management of resources. Develop job descriptions and define key performance indicators (KPIs) to measure success.</li><li><strong>Lead and Manage ITIL and ISO/IEC 20000 Implementation Projects</strong><br>
Oversee the implementation of ITIL frameworks and ISO/IEC 20000 certification processes. Manage cross-functional teams to ensure the successful deployment of service management practices that meet industry standards and improve service delivery.</li><li><strong>Participate in Pre-Sales Activities and Present IT Governance & ITSM Solutions</strong><br>
Engage in pre-sales activities by collaborating with sales teams to effectively communicate the value proposition of IT governance and ITSM solutions to potential clients. Provide expert insights on how these frameworks can drive efficiency, compliance, and business transformation.</li><li><strong>Support Proposal Preparation and Presentation</strong><br>
Assist in the preparation and presentation of proposals to prospective clients, tailoring solutions to their specific needs. Demonstrate in-depth knowledge of IT governance frameworks, ITSM, and other relevant IT services to build compelling business cases.</li></ul><br>Qualifications<br><ul><li>Proven expertise in IT governance &ITSM frameworks (COBIT, ITIL, ISO/IEC 20000, etc). </li><li>Strong project management skills, particularly in IT Governance, ITSM and ISO/IEC 20000 implementations.</li><li>Excellent communication and presentation abilities.</li><li>Strong understanding of organizational design, roles, and responsibilities in IT.</li><li>Experience leading and delivering IT training and awareness sessions.</li><li>Ability to collaborate with cross-functional teams and senior management.</li><li>Relevant certifications (e.g., ITIL 4 Master, ITIL 4 Managing Professional, ITIL V3 Expert, ISO/IEC 20000 Lead Implementer, COBIT Design and Implementation, CGEIT, etc.) are a plus.</li></ul><br>Additional Information<br><p><strong>Business Unit: </strong></p><br><p>Strategy & Transformation </p><br><p><strong>Level:</strong></p><br><p>Mid - Senior Level</p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b><u><span>Purpose of the job</span></u></b></p>
<p ><span>To lead and grow the company's strategic partnerships with major national/regional key accounts, overseeing a portfolio of accounts and the team managing them. The role is accountable for translating commercial strategy into account-level execution, driving sustainable, profitable growth, and elevating relationships with customers to senior decision-maker level (category directors, buying VPs, etc.). The Associate Director also builds the capability of the Key Accounts team and ensures consistency of commercial discipline across accounts.</span></p>
<p ><span> </span></p>
<p><b><u><span>Key Accountabilities </span></u></b></p>
<p><b><span>1. Strategic Account Leadership</span></b></p>
<ul>
<li><span>Own the overall relationship strategy for a portfolio of key accounts (e.g., major national retailers/modern trade groups), acting as the senior escalation point and executive-level relationship holder.</span></li>
<li><span>Set the account prioritization framework, ensuring resources and investment are directed toward the highest-value growth opportunities.</span></li>
<li><span>Represent the company in senior-level business reviews, top-to-top meetings, and strategic negotiations with customer leadership.</span></li>
</ul>
<p><span> </span></p>
<p><b><span>2. Team Leadership & Capability Building</span></b></p>
<ul>
<li><span>Lead, coach, and develop a team of Key Accounts Managers, setting clear KPIs and holding the team accountable for account performance.</span></li>
<li><span>Conduct performance management, talent development, and succession planning within the team.</span></li>
<li><span>Build commercial and negotiation capability across the team through coaching, structured reviews, and knowledge-sharing.</span></li>
<li><span>Ensure consistent standards of account planning, forecasting, and reporting quality across all managed accounts.</span></li>
</ul>
<p><span> </span></p>
<p><b><span>3. Commercial Strategy & Planning</span></b></p>
<ul>
<li><span>Own the annual joint business planning (JBP) process across the account portfolio, ensuring plans are ambitious, data-backed, and aligned with overall commercial and category strategy.</span></li>
<li><span>Set portfolio-level trade investment strategy and approve promotional/rebate budget allocation across accounts based on ROI and strategic priority.</span></li>
<li><span>Own the portfolio's sales forecast and be accountable for its accuracy, working closely with Demand Planning and Supply Chain leadership.</span></li>
<li><span>Partner with Marketing, Category Management, and Supply Chain to embed customer strategy into broader commercial planning cycles.</span></li>
</ul>
<p><b><span>4. Performance & Execution Oversight</span></b></p>
<ul>
<li><span>Own portfolio-level P&L performance (sales, trade spend ROI, market share, EBIT contribution) and report against targets to the Director - Key Accounts and senior leadership.</span></li>
<li><span>Review in-market execution trends across accounts, identifying systemic gaps and directing corrective strategies (beyond individual store/account fixes).</span></li>
<li><span>Escalate and resolve high-impact commercial or operational issues that exceed KAM authority.</span></li>
<li><span>Drive continuous improvement in account management processes, tools, and ways of working.</span></li>
</ul>
<p><span> </span></p>
<p><b><span>5. Negotiation & Stakeholder Management</span></b></p>
<ul>
<li><span>Lead or directly oversee negotiation of major commercial agreements, trading terms, and annual contracts with key customers.</span></li>
<li><span>Build and maintain senior-level relationships with customer decision-makers to secure long-term, mutually beneficial partnerships.</span></li>
<li><span>Anticipate market and customer shifts (e.g., channel consolidation, private label expansion) and adjust account strategy proactively.</span></li>
</ul>
<p><span> </span></p>
<p><b><span>6. Financial & Budget Governance</span></b></p>
<ul>
<li><span>Own governance of trade spend, rebates, and customer investment budgets across the portfolio, ensuring compliance with approved budgets and company policy.</span></li>
<li><span>Partner with Finance on budget planning, claims audits, and reconciliation governance, ensuring financial integrity across all accounts.</span></li>
<li><span>Monitor and report portfolio-level ROI on trade investment, recommending strategic reallocation to senior leadership.</span></li>
<li><span>Own high-value contract structures and ensure financial commitments/obligations are tracked and honored.</span></li>
<li><span>Ensure team-wide compliance with the Customer Deductions SOP, including documentation, timelines, and approval thresholds.</span></li>
<li><span>Approve deductions/disputes exceeding KAM authority, per the SOP's approval matrix.</span></li>
<li><span>Monitor deduction trends and aging across the portfolio, flagging recurring or non-compliant patterns.</span></li>
<li><span>Act as escalation point for unresolved disputes before Director involvement.</span></li>
<li><span>Partner with Finance to close process gaps between agreements and actual deductions.</span></li>
</ul>
<p><span> </span></p>
<p><b><u><span><span > </span></span></u></b></p>
<p><b><u><span> Requirements</span></u></b></p>
<p><span><span>·<span> </span></span></span><span>Bachelor's degree in Business Administration, Marketing, Sales, or a related field; MBA preferred.</span></p>
<p><span><span>·<span> </span></span></span><span>8-12 years of progressive experience in Sales/Key Account Management within FMCG or a similar industry, including at least 2-3 years in a people-management or team-lead capacity.</span></p>
<p><span><span>·<span> </span></span></span><span>Proven track record managing large, complex national accounts and multi-million-value trade budgets.</span></p>
<p><span><span>·<span> </span></span></span><span>Advanced Microsoft Office skills, particularly Excel; comfort working with BI/reporting tools.</span></p>
<p><span><span>·<span> </span></span></span><span>Proficient in English & Arabic.</span></p>
<p><b><u><span><span > </span></span></u></b></p>
<p><b><u><span>Jo</span></u></b></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><span><span>·<span> </span></span></span><span>Strategic thinking with strong commercial and financial acumen (P&L ownership level).</span></p>
<p><span><span>·<span> </span></span></span><span>Senior-level negotiation and executive relationship management.</span></p>
<p><span><span>·<span> </span></span></span><span>People leadership: coaching, performance management, and team development.</span></p>
<p><span><span>·<span> </span></span></span><span>Advanced analytical skills — able to translate portfolio data into strategic recommendations.</span></p>
<p><span><span>·<span> </span></span></span><span>Strong cross-functional influence, particularly with Finance, Supply Chain, Marketing, and senior leadership.</span></p>
<p><span><span>·<span> </span></span></span><span>Executive presence and communication skills, including comfort presenting to senior internal and external stakeholders.</span></p>
<p><span><span>·<span> </span></span></span><span>Change management and resilience in navigating complex, high-stakes account situations.</span></p></div>
<p><span ><strong>From Land to Sea – Active Experiences in Nature’s Purest Form</strong><strong> </strong><strong> </strong></span></p>
<p> </p>
<p><span ><strong>Red Sea Sports s Entertainment (RSSE) </strong>is a dedicated subsidiary of <strong>Red Sea Global (RSG)</strong>, responsible for designing and delivering outstanding land and marine experiences at <strong>The Red Sea destination</strong>. RSSE manages and operates a diverse portfolio of sports, adventure, and leisureofferings, including water sports through <strong>Galaxea</strong>, adventure activities via <strong>Akun</strong>, and leisure experiences delivered by <strong>WAMA</strong>.RSSE plays a key strategic role in the partnership between <strong>Red Sea Global </strong>and the <strong>Saudi Olympic s Paralympic Committee</strong>, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with <strong>Saudi Vision 2030</strong>, supporting the Kingdom’s ambition to become a global leader in regenerative tourism.</span></p>
<p> </p>
<p><span ><strong>Job Purpose</strong></span></p>
<p> </p>
<p><span >The Reception and Retail Specialist is a site-based position. The Reception and Retail Specialist is the first impression many guests will have of the Center at the asset. This first impression is crucial in delivering a high-quality visitor experience. The Reception and Retail Specialist will need to be a “people” person with an understanding of the provided activities. The Reception and Retail Specialist will be tasked with the administration of the center, as well as the retail outlet of the center. Organization is essential to deliver on this role.</span></p>
<p> </p>
<p><span ><strong>Job Responsibilities</strong></span></p>
<p> </p>
<p><span ><strong>General</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Reporting directly to the Center Manager, assisting in the smooth running of the center asset.</span></li>
<li ><span >Assist the Senior Manager in the development of other centers at other assets.</span></li>
<li ><span >Maintain a professional appearance of the center.</span></li>
<li ><span >Ensure all sales are conducted in a professional manner.</span></li>
<li ><span >Work remotely and visit office as and when required.</span></li>
<li ><span >Manage inventory for preopening.</span></li>
<li ><span >Prepare retail stock for future years.</span></li>
<li ><span >Manage the purchasing budget.</span></li>
<li ><span >Ensure sufficient stock.</span></li>
</ul>
<p> </p>
<p><span ><strong>Establishment of the Center: Pre-Opening</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Work alongside the Center Manager to develop and deliver the centre and necessary components.</span></li>
<li ><span >Working alongside and supporting all RSSE during Delivery stage to ensure targets are achieved, operational phasing is initiated when required and projects are delivered as designed.</span></li>
<li ><span >Become familiar with the retail products in stock.</span></li>
<li ><span >Become familiar with the activities in the area.</span></li>
<li ><span >Become familiar with the courses on offer, this includes understanding the required materials, paperwork, and standards (ie prerequisites, age) necessary for specific courses.</span></li>
</ul>
<p> </p>
<p><span ><strong>Establishment of the Center: Post-Opening</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >All activities conducted from the Center are conducted in a professional manner.</span></li>
<li ><span >Assist operation staff to ensure all daily activities are conducted in a safe and professional manner.</span></li>
<li ><span >Ensure up to date and accurate records are kept pertaining to retail activities.</span></li>
<li ><span >Plan and direct the day-to-day operations of a retail outlet according to company policy.</span></li>
<li ><span >Develop strategies to improve customer service, drive store sales, and increase profitability to achieve financial goals.</span></li>
<li ><span >Ensure customer needs are met, complaints are resolved, and service is quick and efficient.</span></li>
<li ><span >Daily attention to ethical business practises, safety, cleanliness, company appearance and uniform standards, and approved environmental practises at location, elevating significant issues to the Center Manager.</span></li>
<li ><span >Ensure retail products and displays are merchandized effectively to maximise sales and profitability.</span></li>
<li ><span >Establish and maintain effective working relationships with managers, co-workers, and the public.</span></li>
<li ><span >Maintaining accurate inventory records and preparing orders from suppliers. </span></li>
<li ><span >Assisting staff/students with course registration and/or rental equipment.</span></li>
<li ><span >Taking bookings and answering questions about courses/activities destinations.</span></li>
<li ><span >The Center Receptionist is often the link between students and the staff Team.</span></li>
</ul>
<p> </p>
<p><span ><strong>Policies, Systems, Processes, Procedures, Standards and Reports</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Adopt and follow all relevant functional policies, processes, standard operating procedures, and instructions to ensure the center operates in a controlled and consistent manner. </span></li>
</ul>
<p> </p>
<p><span ><strong>Safety, Quality & Environment </strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Apply safety, quality and environmental management policies, procedures, and controls to ensure employee and public safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.</span></li>
</ul>
<p> </p>
<p><span ><strong>Continuous Improvement </strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Contribute to the identification of opportunities for continuous improvement of the center’s systems, processes and practices considering ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.Job Requirements</span></li>
</ul>
<p> </p>
<p><span ><strong>Qualification and Experience</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Hospitality track record</span></li>
<li ><span >Proven sales record</span></li>
<li ><span >Knowledge of the reception industry’s concepts, practices and procedures</span></li>
</ul>
<p> </p>
<p><span ><strong>Essential Skills</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Excellent standard of written and spoken English</span></li>
<li ><span >Excellent communicator and public talking</span></li>
<li ><span >Has an aptitude and aspiration for outstanding customer service with a ‘can-do’ attitude</span></li>
<li ><span >Flexible and open-minded approach to environment and tasks</span></li>
<li ><span >Ability to self-motivate and deliver to agreed deadlines</span></li>
<li ><span >Good time-keeping</span></li>
<li ><span >Social media experience</span></li>
<li ><span >Excellent salesperson</span></li>
<li ><span >Highly detail-oriented </span></li>
<li ><span >Guest experience oriented, social personality</span></li>
<li ><span >Able to work with different cultures and nationalities</span></li>
<li ><span >Ability to handle high-end clientele, superior level of customer service</span></li>
<li ><span >Effectively manage guests’ requests and complaints</span></li>
<li ><span >Be a perfect role model for other staff members</span></li>
<li ><span >Able to work in a dive resort environment and follow professional grooming standards</span></li>
<li ><span >Able to work both as part of a team and independently, and exercises sound judgment and discretion</span></li>
<li ><span >Demonstrate the utmost confidentiality at all times</span></li>
<li ><span >Proficient with Microsoft Office </span></li>
<li ><span >Has an interest in and an ability to build a solid understanding of marine science, research, conservation and education</span></li>
<li ><span >Ability to deliver a magical guest experience </span></li>
<li ><span >Able to assist with dive center administration and planning</span></li>
</ul>
<p> </p>
<p><span ><strong>Desirable Skills</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Spoken language other than English (preferably Arabic)</span></li>
<li ><span >Marine conservation interest/background</span></li>
</ul>
</span>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p><span><strong>From Land to Sea – Active Experiences in Nature’s Purest Form</strong></span></p><br><br>
<br>
<p><span><strong>Red Sea Sports s Entertainment (RSSE) </strong>is a dedicated subsidiary of <strong>Red Sea Global (RSG)</strong>, responsible for designing and delivering outstanding land and marine experiences at <strong>The Red Sea destination</strong>. RSSE manages and operates a diverse portfolio of sports, adventure, and leisureofferings, including water sports through <strong>Galaxea</strong>, adventure activities via <strong>Akun</strong>, and leisure experiences delivered by <strong>WAMA</strong>.RSSE plays a key strategic role in the partnership between <strong>Red Sea Global </strong>and the <strong>Saudi Olympic s Paralympic Committee</strong>, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with <strong>Saudi Vision 2030</strong>, supporting the Kingdom’s ambition to become a global leader in regenerative tourism.</span></p><br><br>
<br>
<p><span><strong>Job Purpose</strong></span></p><br><br>
<br>
<p><span>The Reception and Retail Specialist is a site-based position. The Reception and Retail Specialist is the first impression many guests will have of the Center at the asset. This first impression is crucial in delivering a high-quality visitor experience. The Reception and Retail Specialist will need to be a “people” person with an understanding of the provided activities. The Reception and Retail Specialist will be tasked with the administration of the center, as well as the retail outlet of the center. Organization is essential to deliver on this role.</span></p><br><br>
<br>
<p><span><strong>Job Responsibilities</strong></span></p><br><br>
<br>
<p><span><strong>General</strong></span></p><br><br>
<br>
<ul>
<li><span>Reporting directly to the Center Manager, assisting in the smooth running of the center asset.</span></li>
<li><span>Assist the Senior Manager in the development of other centers at other assets.</span></li>
<li><span>Maintain a professional appearance of the center.</span></li>
<li><span>Ensure all sales are conducted in a professional manner.</span></li>
<li><span>Work remotely and visit office as and when required.</span></li>
<li><span>Manage inventory for preopening.</span></li>
<li><span>Prepare retail stock for future years.</span></li>
<li><span>Manage the purchasing budget.</span></li>
<li><span>Ensure sufficient stock.</span></li>
</ul>
<br>
<p><span><strong>Establishment of the Center: Pre-Opening</strong></span></p><br><br>
<br>
<ul>
<li><span>Work alongside the Center Manager to develop and deliver the centre and necessary components.</span></li>
<li><span>Working alongside and supporting all RSSE during Delivery stage to ensure targets are achieved, operational phasing is initiated when required and projects are delivered as designed.</span></li>
<li><span>Become familiar with the retail products in stock.</span></li>
<li><span>Become familiar with the activities in the area.</span></li>
<li><span>Become familiar with the courses on offer, this includes understanding the required materials, paperwork, and standards (ie prerequisites, age) necessary for specific courses.</span></li>
</ul>
<br>
<p><span><strong>Establishment of the Center: Post-Opening</strong></span></p><br><br>
<br>
<ul>
<li><span>All activities conducted from the Center are conducted in a professional manner.</span></li>
<li><span>Assist operation staff to ensure all daily activities are conducted in a safe and professional manner.</span></li>
<li><span>Ensure up to date and accurate records are kept pertaining to retail activities.</span></li>
<li><span>Plan and direct the day-to-day operations of a retail outlet according to company policy.</span></li>
<li><span>Develop strategies to improve customer service, drive store sales, and increase profitability to achieve financial goals.</span></li>
<li><span>Ensure customer needs are met, complaints are resolved, and service is quick and efficient.</span></li>
<li><span>Daily attention to ethical business practises, safety, cleanliness, company appearance and uniform standards, and approved environmental practises at location, elevating significant issues to the Center Manager.</span></li>
<li><span>Ensure retail products and displays are merchandized effectively to maximise sales and profitability.</span></li>
<li><span>Establish and maintain effective working relationships with managers, co-workers, and the public.</span></li>
<li><span>Maintaining accurate inventory records and preparing orders from suppliers. </span></li>
<li><span>Assisting staff/students with course registration and/or rental equipment.</span></li>
<li><span>Taking bookings and answering questions about courses/activities destinations.</span></li>
<li><span>The Center Receptionist is often the link between students and the staff Team.</span></li>
</ul>
<br>
<p><span><strong>Policies, Systems, Processes, Procedures, Standards and Reports</strong></span></p><br><br>
<br>
<ul>
<li><span>Adopt and follow all relevant functional policies, processes, standard operating procedures, and instructions to ensure the center operates in a controlled and consistent manner. </span></li>
</ul>
<br>
<p><span><strong>Safety, Quality & Environment </strong></span></p><br><br>
<br>
<ul>
<li><span>Apply safety, quality and environmental management policies, procedures, and controls to ensure employee and public safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.</span></li>
</ul>
<br>
<p><span><strong>Continuous Improvement </strong></span></p><br><br>
<br>
<ul>
<li><span>Contribute to the identification of opportunities for continuous improvement of the center’s systems, processes and practices considering ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.Job Requirements</span></li>
</ul>
<br>
<p><span><strong>Qualification and Experience</strong></span></p><br><br>
<br>
<ul>
<li><span>Hospitality track record</span></li>
<li><span>Proven sales record</span></li>
<li><span>Knowledge of the reception industry’s concepts, practices and procedures</span></li>
</ul>
<br>
<p><span><strong>Essential Skills</strong></span></p><br><br>
<br>
<ul>
<li><span>Excellent standard of written and spoken English</span></li>
<li><span>Excellent communicator and public talking</span></li>
<li><span>Has an aptitude and aspiration for outstanding customer service with a ‘can-do’ attitude</span></li>
<li><span>Flexible and open-minded approach to environment and tasks</span></li>
<li><span>Ability to self-motivate and deliver to agreed deadlines</span></li>
<li><span>Good time-keeping</span></li>
<li><span>Social media experience</span></li>
<li><span>Excellent salesperson</span></li>
<li><span>Highly detail-oriented </span></li>
<li><span>Guest experience oriented, social personality</span></li>
<li><span>Able to work with different cultures and nationalities</span></li>
<li><span>Ability to handle high-end clientele, superior level of customer service</span></li>
<li><span>Effectively manage guests’ requests and complaints</span></li>
<li><span>Be a perfect role model for other staff members</span></li>
<li><span>Able to work in a dive resort environment and follow professional grooming standards</span></li>
<li><span>Able to work both as part of a team and independently, and exercises sound judgment and discretion</span></li>
<li><span>Demonstrate the utmost confidentiality at all times</span></li>
<li><span>Proficient with Microsoft Office </span></li>
<li><span>Has an interest in and an ability to build a solid understanding of marine science, research, conservation and education</span></li>
<li><span>Ability to deliver a magical guest experience </span></li>
<li><span>Able to assist with dive center administration and planning</span></li>
</ul>
<br>
<p><span><strong>Desirable Skills</strong></span></p><br><br>
<br>
<ul>
<li><span>Spoken language other than English (preferably Arabic)</span></li>
<li><span>Marine conservation interest/background</span></li>
</ul>
</div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
2+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<p><span ><strong>From Land to Sea – Active Experiences in Nature’s Purest Form</strong><strong> </strong><strong> </strong></span></p>
<p> </p>
<p><span ><strong>Red Sea Sports s Entertainment (RSSE) </strong>is a dedicated subsidiary of <strong>Red Sea Global (RSG)</strong>, responsible for designing and delivering outstanding land and marine experiences at <strong>The Red Sea destination</strong>. RSSE manages and operates a diverse portfolio of sports, adventure, and leisureofferings, including water sports through <strong>Galaxea</strong>, adventure activities via <strong>Akun</strong>, and leisure experiences delivered by <strong>WAMA</strong>.RSSE plays a key strategic role in the partnership between <strong>Red Sea Global </strong>and the <strong>Saudi Olympic s Paralympic Committee</strong>, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with <strong>Saudi Vision 2030</strong>, supporting the Kingdom’s ambition to become a global leader in regenerative tourism.</span></p>
<p> </p>
<p><span ><strong>Job Purpose</strong></span></p>
<p> </p>
<p><span >The Reception and Retail Specialist is a site-based position. The Reception and Retail Specialist is the first impression many guests will have of the Center at the asset. This first impression is crucial in delivering a high-quality visitor experience. The Reception and Retail Specialist will need to be a “people” person with an understanding of the provided activities. The Reception and Retail Specialist will be tasked with the administration of the center, as well as the retail outlet of the center. Organization is essential to deliver on this role.</span></p>
<p> </p>
<p><span ><strong>Job Responsibilities</strong></span></p>
<p> </p>
<p><span ><strong>General</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Reporting directly to the Center Manager, assisting in the smooth running of the center asset.</span></li>
<li ><span >Assist the Senior Manager in the development of other centers at other assets.</span></li>
<li ><span >Maintain a professional appearance of the center.</span></li>
<li ><span >Ensure all sales are conducted in a professional manner.</span></li>
<li ><span >Work remotely and visit office as and when required.</span></li>
<li ><span >Manage inventory for preopening.</span></li>
<li ><span >Prepare retail stock for future years.</span></li>
<li ><span >Manage the purchasing budget.</span></li>
<li ><span >Ensure sufficient stock.</span></li>
</ul>
<p> </p>
<p><span ><strong>Establishment of the Center: Pre-Opening</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Work alongside the Center Manager to develop and deliver the centre and necessary components.</span></li>
<li ><span >Working alongside and supporting all RSSE during Delivery stage to ensure targets are achieved, operational phasing is initiated when required and projects are delivered as designed.</span></li>
<li ><span >Become familiar with the retail products in stock.</span></li>
<li ><span >Become familiar with the activities in the area.</span></li>
<li ><span >Become familiar with the courses on offer, this includes understanding the required materials, paperwork, and standards (ie prerequisites, age) necessary for specific courses.</span></li>
</ul>
<p> </p>
<p><span ><strong>Establishment of the Center: Post-Opening</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >All activities conducted from the Center are conducted in a professional manner.</span></li>
<li ><span >Assist operation staff to ensure all daily activities are conducted in a safe and professional manner.</span></li>
<li ><span >Ensure up to date and accurate records are kept pertaining to retail activities.</span></li>
<li ><span >Plan and direct the day-to-day operations of a retail outlet according to company policy.</span></li>
<li ><span >Develop strategies to improve customer service, drive store sales, and increase profitability to achieve financial goals.</span></li>
<li ><span >Ensure customer needs are met, complaints are resolved, and service is quick and efficient.</span></li>
<li ><span >Daily attention to ethical business practises, safety, cleanliness, company appearance and uniform standards, and approved environmental practises at location, elevating significant issues to the Center Manager.</span></li>
<li ><span >Ensure retail products and displays are merchandized effectively to maximise sales and profitability.</span></li>
<li ><span >Establish and maintain effective working relationships with managers, co-workers, and the public.</span></li>
<li ><span >Maintaining accurate inventory records and preparing orders from suppliers. </span></li>
<li ><span >Assisting staff/students with course registration and/or rental equipment.</span></li>
<li ><span >Taking bookings and answering questions about courses/activities destinations.</span></li>
<li ><span >The Center Receptionist is often the link between students and the staff Team.</span></li>
</ul>
<p> </p>
<p><span ><strong>Policies, Systems, Processes, Procedures, Standards and Reports</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Adopt and follow all relevant functional policies, processes, standard operating procedures, and instructions to ensure the center operates in a controlled and consistent manner. </span></li>
</ul>
<p> </p>
<p><span ><strong>Safety, Quality & Environment </strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Apply safety, quality and environmental management policies, procedures, and controls to ensure employee and public safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.</span></li>
</ul>
<p> </p>
<p><span ><strong>Continuous Improvement </strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Contribute to the identification of opportunities for continuous improvement of the center’s systems, processes and practices considering ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.Job Requirements</span></li>
</ul>
<p> </p>
<p><span ><strong>Qualification and Experience</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Hospitality track record</span></li>
<li ><span >Proven sales record</span></li>
<li ><span >Knowledge of the reception industry’s concepts, practices and procedures</span></li>
</ul>
<p> </p>
<p><span ><strong>Essential Skills</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Excellent standard of written and spoken English</span></li>
<li ><span >Excellent communicator and public talking</span></li>
<li ><span >Has an aptitude and aspiration for outstanding customer service with a ‘can-do’ attitude</span></li>
<li ><span >Flexible and open-minded approach to environment and tasks</span></li>
<li ><span >Ability to self-motivate and deliver to agreed deadlines</span></li>
<li ><span >Good time-keeping</span></li>
<li ><span >Social media experience</span></li>
<li ><span >Excellent salesperson</span></li>
<li ><span >Highly detail-oriented </span></li>
<li ><span >Guest experience oriented, social personality</span></li>
<li ><span >Able to work with different cultures and nationalities</span></li>
<li ><span >Ability to handle high-end clientele, superior level of customer service</span></li>
<li ><span >Effectively manage guests’ requests and complaints</span></li>
<li ><span >Be a perfect role model for other staff members</span></li>
<li ><span >Able to work in a dive resort environment and follow professional grooming standards</span></li>
<li ><span >Able to work both as part of a team and independently, and exercises sound judgment and discretion</span></li>
<li ><span >Demonstrate the utmost confidentiality at all times</span></li>
<li ><span >Proficient with Microsoft Office </span></li>
<li ><span >Has an interest in and an ability to build a solid understanding of marine science, research, conservation and education</span></li>
<li ><span >Ability to deliver a magical guest experience </span></li>
<li ><span >Able to assist with dive center administration and planning</span></li>
</ul>
<p> </p>
<p><span ><strong>Desirable Skills</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Spoken language other than English (preferably Arabic)</span></li>
<li ><span >Marine conservation interest/background</span></li>
</ul>
</span>
General Summary<br><br>Qiddiya City is an exciting new destination city right on the doorstep of Riyadh, Kingdom of Saudi Arabia. The city plan will include 25 distinct masterplan districts across sports, entertainment, arts and culture, and mixed-use areas, residential communities and nature. Qiddiya City will eventually be home to more than 600,000 residents and host millions of visitors and experience seekers yearly.<br><br>The Sales and Leasing Performance Unit (PLU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organisation. At the heart of this unit sits the Qiddiya Real Estate Learn Lab (QREL), a digital-first, gamified learning academy, designed to drive measurable commercial capability development across the Sales and Leasing function.<br><br>The Senior Specialist - Training Administration role reports directly to the Senior Manager, Digital Systems. This role is the operational backbone of the learning platform, aimed at ensuring that learners are correctly configured, content is accurately published and maintained, training schedules are coordinated, and learning data is surfaced in a meaningful and timely way through dashboards and reporting.<br><br>About The Role/Project Scope<br><br>This is a highly organised, detail-oriented, and platform management role that requires a strong working knowledge of LMS/LXP administration, digital content authoring, data and dashboard management, and learner coordination. The Senior Specialist - Training Administration will work closely with the other teams of the Qiddiya Real Estate Learn Lab (QREL) to ensure the platform runs smoothly, learners receive a seamless experience, and senior stakeholders have the operational data it needs to make informed decisions.<br><br>Key Responsibilities<br><br>LMS/LXP Administration and Learner Account Management<br><br> Serve as the day-to-day LMS/LXP administrator for the Qiddiya Real Estate Learn Lab online academy, managing all learner-facing configuration across internal and external learner audience Create, manage, and maintain learner accounts in Qiddiya's LMS/LXP, including user provisioning, role assignment, cohort allocation, and access management across all active learning programmes Process new learner onboarding requests, ensuring accurate data entry, correct role tagging, and timely account activation so that learners can access their assigned programmes without delay Manage learner enrollments, unenrollment, and transfers between programmes and cohorts in Qiddiya's LMS/LXP, maintaining an accurate and up-to-date learner register at all times Configure and maintain smart groups, learning paths, and auto-enrolment rules within Qiddiya's LMS/LXP to ensure learners are automatically directed to the correct content based on their role, BU, and cohort Administer completion certificates and badge awards within Qiddiya's LMS/LXP, ensuring all gamification mechanics including points allocation, badge triggers, and leaderboard entries fire correctly and are verified against test results Troubleshoot learner access issues, SCORM loading errors, completion tracking failures, and platform navigation problems, escalating to the Senior Manager, Digital Systems where platform-level resolution is required Maintain the QREL learner database as a live and accurate record, auditing regularly for duplicate accounts, inactive users, or misassigned roles<br><br>Training Schedule Coordination and Programme Administration<br><br> Coordinate and manage the QREL training calendar, scheduling live learning sessions, instructor-led workshops, onboarding events, and assessment windows across all cohorts and BU audiences Send calendar invitations, pre-session communications, joining instructions, and preparation materials to learners and facilitators ahead of scheduled training sessions Track attendance and participation for all live and scheduled training events, maintaining accurate session records and flagging non-attendance to the relevant Anchor or BU lead Coordinate logistics for in-person training sessions including room booking, materials preparation, equipment checks, and facilitator support where required Maintain a forward-looking training schedule that is shared with the DS team, Learner Experience team, Programs team, and relevant BU stakeholders on a regular basis Manage training waitlists, cohort capacity, and scheduling conflicts, escalating prioritisation decisions to the Senior Manager, Digital Systems where required Support post-training administration including assessment distribution, feedback survey deployment, and completion record updates in Qiddiya's LMS/LXP following live sessions<br><br>Content Authoring and Publishing in LMS/LXP<br><br> Author, build, and publish learning content within Qiddiya's LMS/LXP using the platform's native authoring tools, including course builder, module cards, scenario cards, question cards, survey cards, and reflection prompts Support the production of bite-sized digital learning assets in LMS/LXP including knowledge checks, pre-assessments, placement tests, and spaced repetition review cards aligned to the QREL content architecture Apply and maintain the QREL metadata taxonomy across all published content in LMS/LXP, ensuring every module carries the correct realm tag, skill tag, language tag, audience tag, and content type classification Manage content version control in LMS/LXP, archiving outdated or superseded modules correctly to protect completion records and learner history while keeping the active content catalogue clean and accurate Conduct regular content audits within the LMS/LXP catalogue to identify and resolve tagging errors, broken SCORM links, incorrect completion criteria, or sequencing issues Coordinate with the Programs team and Accenture on the timely receipt of SCORM files, reviewing each upload against the content acceptance criteria before publishing to the live environment<br><br>Dashboard Management and Reporting<br><br> Build, maintain, and update QREL learning dashboards within LMS/LXP Insights and Power BI, ensuring that real-time and periodic reports are available to the DS team, Learner Experience team, BU Training Leads, and senior stakeholders Produce regular operational reports covering learner completion rates, module engagement, assessment scores, at-risk learner flags, and platform activity volumes, distributing these to the relevant stakeholders on an agreed reporting cadence Monitor Qiddiya's LMS/LXP Insights on a daily and weekly basis, identifying completion gaps, engagement drops, or data anomalies and escalating to the Senior Manager, Digital Systems with a clear summary and recommended action Maintain the four-view QREL reporting suite — Learning Administrator, BU Training Lead, Senior Stakeholders, and Performance Team — ensuring dashboards are accurate, up to date, and aligned to the agreed KPI framework Track and report on platform health metrics including login frequency, session duration, active learner counts, at-risk content flags, and notification open rates, providing weekly summaries to the Senior Manager, Digital Systems Ensure all learner data and reporting outputs are handled in accordance with QREL data governance standards and Qiddiya's data privacy requirements<br><br>Stakeholder Coordination and Communication<br><br> Act as the first point of contact for learner queries, access issues, and platform questions, responding promptly and escalating to the Manager/Senior Manager, Digital Systems and or other teams respectively, where platform-level intervention is needed Liaise with BU Training Leads and Anchors to communicate training schedules, completion deadlines, assessment requirements, and learner progress updates on a regular basis Coordinate with the Learner Experience (LX) team to ensure learner-facing communications, including launch announcements, welcome messages, and campaign content, are aligned to the QREL brand and distributed through the correct channels Work closely with the Programs and LX teams to ensure content is published correctly, learner pathways are configured accurately, and the learner experience is delivered consistently across every cohort and learning area Support the Senior Manager, Digital Systems in preparing materials, data summaries, and status updates for internal meetings, Steerco sessions, and vendor reviews<br><br>Requirements<br><br>Skills and Attributes required/ desired <br><br>Essential (must have to perform the role):<br><br> Bachelor's degree in Business Administration, Information Technology, Learning and Development, Education, or a related field Minimum 3 to 5 years of professional experience in a learning administration, LMS/LXP management, or digital learning operations role, preferably in a large organization Demonstrated working knowledge in managing a LMS/LXP (for examples Sana, Cornerstone, etc), including learner account management, content publishing, enrolment configuration, and reporting Experience uploading, configuring, and troubleshooting SCORM content within an LMS/LXP environment Proficiency in building and maintaining dashboards and reports using LMS/LXP Insights, Power BI, or equivalent data visualisation tools Strong organisational skills with a high degree of accuracy and attention to detail in data entry, account management, and content configuration Working knowledge of digital learning authoring tools (Articulate/Elucidat/Mindsmith/Genially/i Spring/etc) or equivalent Excellent written and verbal communication skills in English. Arabic proficiency is an advantage Strong interpersonal skills with the ability to coordinate effectively across multiple teams and stakeholders Ability to manage multiple workstreams simultaneously and prioritise effectively in a fast-paced environment High proficiency in Microsoft 365 including Share Point, Teams, Excel, and Power Point<br><br>Desirable (advantageous):<br><br> Prior experience working within a Sales and Leasing, real estate, or commercial capability development environment Familiarity with gamification mechanics in a learning platform context, including points, badges, leaderboards, and progress-based unlocking Experience producing or administering bilingual English and Arabic learning content, including familiarity with right-to-left formatting and Arabic SCORM testing Experience working within a parent-child LMS/LXP node structure or multi-entity learning environment<br><br>Preferred Background And Experience<br><br> Proven track record as an LMS/LXP administrator in a mid-to-large organisation, managing learner populations across multiple cohorts, business units, or geographies Experience managing LMS/LXP or an equivalent platform as a named administrator, with responsibility for end-to-end platform governance including user management, content publishing, and reporting Background in digital learning operations, with hands-on experience building and publishing content using native LMS authoring tools and SCORM-based modules Demonstrated experience producing and managing learning dashboards and data reports for multiple stakeholder audiences Track record of coordinating training schedules and programme logistics across a large and geographically distributed learner population<br><br>Experience working within a structured content governance and metadata tagging framework.
<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p>
<p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p>
<p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p>
<p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p>
<h4>What you'll be doing</h4>
<p>Our fashion consultant is responsible for delivering an outstanding customer experience and driving our business through sales. They demonstrate a strong understanding of the omnichannel aspects of the role using physical and digital channels to connect with the customers anywhere and anytime and deliver a seamless and consistent high level of service. They act as brand ambassadors through their strong knowledge of the brand and their expertise in fashion and style.</p>
<ul>
<li>Drive the business</li>
<li>Represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members</li>
<li>Collaborate with team members and maintain positive relationships to develop a constructive work environment</li>
<li>Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained</li>
<li>Maintain and understand customer purchasing patterns and behaviors, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities</li>
<li>Promote the Group’s loyalty program (MUSE) and increase enrollment rate and new customer acquisition</li>
<li>Stay abreast of latest fashion trends, social media campaigns, products and competitor, the brand’s different online (website, app and social media) offerings and activities and promote them with customers</li>
<li>Participate in the brand’s events when required inside or outside the store</li>
</ul>
<h4>Customer centricity</h4>
<ul>
<li>Take ownership of the customer’s experience by delivering an exceptional service and bringing to life the brand’s customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert’s advice, proactively catering to customers’ needs, interests and preferences</li>
<li>Use impactful storytelling with customers to maximize their experience through education and entertainment</li>
<li>Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers’ expectations</li>
<li>Use clienteling techniques and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc.</li>
</ul>
<h4>Operational excellence</h4>
<ul>
<li>Prepare and process e-commerce orders’ fulfillment from the store within the set SLAs in terms of time and quality</li>
<li>Manage and create effective and efficient clientele data reporting and analytics, while also maintaining accuracy of data collection</li>
<li>Maintain all operating standards by ensuring stock replenishment and organising display as per the brand’s VM guidelines</li>
<li>Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, CRM, OMS, etc.)</li>
</ul>
<h4>What you’ll need to succeed</h4>
<ul>
<li>Minimum experience: 2–3 years in fashion retail</li>
<li>Communication skills</li>
<li>Styling and product knowledge</li>
<li>Technical and operational skills</li>
<li>Customer service skills</li>
<li>Passion for fashion</li>
</ul>
<h4>What we can offer you</h4>
<p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p>
<p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p>
<h4>Using GenAI in your application process</h4>
<p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p>
<h4>We invite all applicants to apply</h4>
<p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p>
<p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>
<strong>This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Forward Deployed Agile Software Engineer based in Saudi Arabia.<br><br></strong>Join a forward-thinking engineering environment where software development, artificial intelligence, and product innovation come together to solve complex business challenges.<br><br>In this role, you will work directly with clients to transform ambiguous needs into practical, production-ready digital solutions.<br><br>You will design and build AI-powered applications, autonomous agents, intelligent workflows, and full-stack software tailored to real-world business requirements.<br><br>Beyond developing models and prompts, you will engineer the systems that make AI applications reliable, secure, observable, and scalable.<br><br>Collaborating with multidisciplinary teams, you will move seamlessly from technical discovery and rapid prototyping to deployment and continuous improvement.<br><br>You will have the opportunity to influence technical strategy, establish engineering best practices, and deliver measurable value across diverse industries.<br><br>This role is ideal for a hands-on engineer who thrives in dynamic environments, enjoys customer collaboration, and is passionate about bringing emerging AI technologies into production.<br><br>Accountabilities<br><br><ul><li>Client collaboration and technical discovery: Partner with clients and internal teams to understand business objectives, operational workflows, technical environments, data sources, and constraints. Translate ambiguous challenges into clear requirements, solution architectures, prototypes, and actionable delivery plans.</li><li>AI application and software development: Design, develop, and deploy AI-enabled applications, agentic workflows, APIs, developer tools, data pipelines, and full-stack products that address real business needs.</li><li>AI harness engineering: Build the infrastructure surrounding AI models, including prompts, tools, context management, memory, permissions, runtime controls, observability, and feedback mechanisms required for reliable production performance.</li><li>Agent orchestration and workflow design: Develop and refine agent loops that support planning, tool selection, execution, observation, reflection, recovery, and termination. Model complex workflows using graphs, state machines, and orchestration patterns that coordinate models, systems, data, and human approvals.</li><li>Evaluation and quality assurance: Create evaluation frameworks and testing strategies to measure task completion, accuracy, reliability, safety, latency, cost, and user value. Use representative datasets, regression testing, human review, and production feedback to continuously improve system performance.</li><li>Rapid prototyping and product delivery: Build proofs of concept, validate solutions with real users, and transform successful prototypes into secure, scalable, maintainable production systems.</li><li>Enterprise integration: Connect AI solutions to client systems, enterprise data sources, cloud platforms, APIs, databases, and third-party services while ensuring compatibility with existing technology environments.</li><li>AI safety, security, and reliability: Establish appropriate safeguards, permission boundaries, approval mechanisms, and fallback strategies for autonomous and semi-autonomous systems. Identify and address issues such as hallucinations, prompt injection, context loss, looping, brittle tool calls, and unsafe execution.</li><li>Observability and troubleshooting: Instrument applications to capture traces, intermediate states, performance metrics, and failures. Diagnose complex technical and operational issues and use insights to improve reliability and user outcomes.</li><li>Engineering excellence: Apply strong software engineering practices across automated testing, documentation, security, version control, observability, and continuous integration and delivery.</li><li>Cross-functional communication: Work closely with product managers, designers, engineers, data specialists, security teams, and client stakeholders. Communicate technical decisions, limitations, risks, trade-offs, and progress clearly to technical and non-technical audiences.</li><li>Knowledge sharing and innovation: Develop reusable components, technical patterns, and implementation insights that strengthen future projects. Contribute to technical discovery, solution demonstrations, workshops, and pre-sales discussions when needed.<br><br></li></ul><strong>Requirements<br><br></strong><ul><li>Professional software engineering experience: Demonstrated experience building and deploying production-grade software, ideally including AI-powered applications, autonomous agents, or agentic systems.</li><li>Programming proficiency: Strong skills in Python, TypeScript, or another programming language commonly used for AI applications, platforms, and developer tooling.</li><li>Harness engineering expertise: Practical understanding of how to design the infrastructure, context, tools, permissions, controls, and feedback mechanisms that enable AI agents to operate reliably in production.</li><li>Agentic workflow development: Experience building or working with agent loops involving planning, tool selection, execution, observation, reflection, recovery, and termination.</li><li>Workflow orchestration: Familiarity with graph-based orchestration, state machines, and multi-step workflows coordinating agents, tools, data, and human approvals.</li><li>AI evaluation and testing: Experience designing evaluation systems for AI applications, including task-based benchmarks, regression suites, model-graded evaluations, human review, and production monitoring.</li><li>Understanding of AI systems: Knowledge of prompt design, context management, memory, retrieval, tool use, structured outputs, and model selection, including the trade-offs affecting quality, reliability, latency, and cost.</li><li>Observability and debugging: Experience instrumenting AI systems to trace decisions, inspect intermediate states, measure quality, and diagnose failures.</li><li>Core technical foundations: Strong understanding of APIs, distributed systems, databases, cloud infrastructure, and modern software development practices.</li><li>Problem-solving and adaptability: Ability to quickly understand unfamiliar technologies, business domains, and existing systems, then turn ambiguous customer problems into tested prototypes and production-ready solutions.</li><li>Product judgment: Ability to balance model capabilities, reliability, security, latency, cost, maintainability, and user experience when making technical decisions.</li><li>Client-facing experience: Experience collaborating directly with customers, stakeholders, or cross-functional delivery teams, with the ability to build trust and navigate evolving requirements.</li><li>Communication skills: Excellent written and verbal communication skills, including the ability to explain AI behavior, limitations, risks, and technical trade-offs clearly.</li><li>Ownership and mindset: A high degree of curiosity, empathy, accountability, initiative, and willingness to work in fast-moving environments where technical constraints and business priorities may change.</li><li>Flexibility: Willingness to travel occasionally for client workshops or on-site delivery when required.<br><br></li></ul><strong>Nice To Have<br><br></strong><ul><li>Experience with agent frameworks, workflow engines, coding agents, or custom model-orchestration systems.</li><li>Experience building tool interfaces, execution sandboxes, permission models, and human-in-the-loop controls for autonomous or semi-autonomous systems.</li><li>Familiarity with retrieval-augmented generation (RAG), embeddings, vector search, knowledge graphs, fine-tuning, and model-routing strategies.</li><li>Experience evaluating AI systems using golden datasets, simulators, adversarial testing, online experiments, and production feedback.</li><li>Familiarity with AI observability tools and practices, including execution traces, token and cost analysis, latency monitoring, failure classification, and quality dashboards.</li><li>Experience developing multi-model systems or specialized agents that collaborate to complete complex tasks.</li><li>Understanding of AI security risks, including prompt injection, data leakage, excessive agency, insecure tool use, and supply-chain vulnerabilities.</li><li>Experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud, as well as containers, Kubernetes, infrastructure as code, and CI/CD tooling.</li><li>Contributions to open-source AI infrastructure, evaluation tools, agent frameworks, or related projects.</li><li>Experience delivering solutions in regulated industries or complex enterprise environments.</li><li>Background in consulting, professional services, solutions engineering, sales engineering, or other customer-facing technical roles.</li><li>A track record of taking products from initial discovery through production launch and ongoing adoption.</li><li>Claude Certified Architect – Foundations or Professional certification, or an equivalent qualification, supported by practical experience building Claude-based AI solutions, agentic workflows, and enterprise integrations.</li><li>Demonstrated experience in agentic AI and harness-driven development, including designing, building, and optimizing autonomous agents, multi-agent workflows, tool integrations, and the harnesses required for reliable, scalable production applications.<br><br></li></ul>Candidates do not need to meet every listed qualification to apply. Professionals with relevant adjacent experience and a strong interest in the role are encouraged to submit their applications.<br><br><strong>Benefits<br><br></strong><ul><li>Meaningful technical challenges: Work on high-impact problems across industries, technology platforms, and business domains.</li><li>Hands-on product development: Build and deploy real-world software and production systems rather than limiting your work to recommendations or presentations.</li><li>Direct client collaboration: Work closely with customers, understand their needs, and see the tangible impact of your technical decisions.</li><li>Exposure to emerging technologies: Explore AI-powered applications, agentic systems, harness engineering, modern software development, and innovative product delivery approaches.</li><li>Cross-functional collaboration: Partner with multidisciplinary teams that value experimentation, knowledge sharing, and continuous learning.</li><li>Technical influence: Contribute to engineering standards, reusable solutions, and evolving technical practices across projects.</li><li>Ownership and autonomy: Take responsibility for solving complex problems and helping promising ideas progress from discovery to production.</li><li>Inclusive work environment: Join a culture that values diverse perspectives, equal opportunity, empowerment, transparency, and thoughtful innovation.</li><li>Remote work: Work remotely, with occasional travel for client workshops or on-site delivery when required.<br><br></li></ul><strong>How Jobgether Works<br><br></strong>We use an <strong>AI-powered matching process</strong> to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br><strong>Data Privacy Notice:</strong> By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.<br><br>
Job Title: Personal Finance Products Manager Group: Wealth & Personal Banking Department: Personal Finance Products - Customer Value Management Location: Riyadh, Saudi Arabia<br>Core Resposnibilities:Conducts the requisite analysis to assess the performance, revenue and profitability of lending products services against established plans. Designs lending products based on understanding of consumer needs, competitive landscape, internal and external environment etc. in order to increase the customer base for SAB. Develops the new products value proposition, specifications and features to translate the conceptualized design in to product offerings. Liaises with key stakeholders from Customer Relationship Management through periodic meetings to collate data related to consumer requirements, market trends, economic trends, competitor analysis etc. for ensuring a holistic understanding of the internal and external environment while development of new lending products. Manages the coordination of new lending products development efforts facilitating the development cross-functional teams (Information Technology, Branches, Marketing, Legal and Risk etc.) for implementation plans, marketing and communication, legal andamp; compliance issues etc. Manages the development of value proposition training manuals, sales training and sales support on the new products offering to ensure effective communication of the product value proposition at all times. Provides any product specific inputs for development of effective marketing programs and campaigns to drive product demand, increase customer acquisition, retention from conceptualization and execution to analytical support. Works in close coordination with key stakeholders from Marketing for all aspects pertaining to development of marketing and promotional campaigns for launch and promotion of new product offerings. Works in close coordination with key stakeholders from the Retail Banking andamp; Wealth Management through periodic meetings to understand the specific business requirements related to lending products. Works in close coordination with Senior Manager Lending Products for development of commercial service description for new lending products and ensures adherence to profitability and cost-efficiency guidelines. Identifies and evaluates potential partners for requisite support on all matters related to launch and promotion of the new products as required. Manages the preparation of requisite reports (weekly/monthly/quarterly/ad-hoc) and MIS through periodic reviews to ensure accuracy and timeliness in reporting the right information for facilitating informed decision making.<br>Role Requirements:Around 5 years of experience in Personal Finance Product management. Strong technical background in perosnal banking products. Bachelors degree in any related major.
Company Description Hellence is a life sciences-focused commercial partner dedicated to developing, launching, and supporting brands to reach their full market potential. The company is committed to doing things differently, fostering an environment where people can grow and champion the success of others. Hellence’s culture emphasizes putting people at the center, believing that when team members thrive, clients benefit through stronger outcomes and mutual success. By supporting, rewarding, and celebrating its teams, Hellence creates a workplace that encourages innovation, collaboration, and impact. Together with its clients and colleagues, Hellence aims to turn complex challenges into meaningful, potentially life-changing opportunities.<br>Role Description The Account Manager (Marketing Agency) role at Hellence is a full-time, hybrid position based in Riyadh, Saudi Arabia, with flexibility for some work-from-home arrangements. The Account Manager will oversee day-to-day client relationships in the life sciences sector, ensuring that marketing strategies and campaigns are delivered on time, on budget, and in line with client objectives. Responsibilities include managing account plans, coordinating cross-functional project teams, tracking performance metrics, and preparing reports and presentations for internal and external stakeholders. The role involves identifying growth opportunities within existing accounts, supporting lead generation efforts, and collaborating closely with sales and creative teams to drive client satisfaction and revenue. The Account Manager will also be expected to maintain clear communication, proactively address issues, and contribute to continuous improvement of agency processes and client services.<br>Qualifications<br> Demonstrated skills in Account Management, with experience building long-term client partnerships and managing multiple accounts. Strong Communication abilities, including clear written and verbal communication, presentation skills, and stakeholder management. Experience in Sales and Lead Generation, with the ability to identify opportunities, upsell services, and support new business initiatives. Proficiency in Project Management, including planning, prioritizing tasks, coordinating teams, and meeting deadlines in a fast-paced environment. Background in marketing or agency environments, ideally within life sciences, healthcare, or related industries. Analytical and problem-solving skills, with comfort interpreting data to inform decisions and optimize campaigns. Ability to work effectively in a hybrid setting, collaborating in person in Riyadh and remotely, with strong time management and self-organization. Bachelor’s degree in marketing, business, communications, or a related field, or equivalent professional experience.
Job Summary:<br>The Field Collector is responsible for recovering overdue customer receivables through proactive field visits, payment negotiations, and effective coordination with internal departments. The role focuses on improving cash flow, reducing bad debt, and ensuring timely resolution of customer disputes while maintaining professional and positive customer relationships.<br>Key Responsibilities:<br><br>Conduct regular field visits to customers with overdue accounts to recover outstanding payments. Negotiate payment arrangements and secure realistic, documented commitments from customers. Follow up on missed or broken Promise to Pay commitments through timely customer visits and communication. Investigate and verify customer concerns related to invoices, proof of delivery, pricing, shipment status, damages, claims, and other billing issues during site visits. Collaborate with Sales, Customer Service, Operations, Pricing, and Finance to resolve collection barriers and customer disputes. Identify high-risk accounts, escalate them to the Revenue Assurance Lead, and recommend appropriate recovery actions. Maintain accurate records of customer interactions, payment commitments, field visit outcomes, and collection activities in the relevant systems. Submit daily field activity reports, collection updates, and visit reports in line with reporting requirements. Support initiatives to reduce bad debt, improve Days Sales Outstanding (DSO), increase collection efficiency, and strengthen payment compliance. Maintain professional customer relationships while ensuring adherence to company credit and collection policies.<br>Key Deliverables:<br>Reduction in bad debt and overdue receivables. Improved DSO and achievement of weekly collection targets. Increased Promise to Pay fulfillment rate. Timely resolution of customer billing disputes and collection-related issues. Accurate and timely field visit documentation and reporting. Improved customer engagement and payment compliance.<br>Required Experience and Qualifications:<br>2–5 years of experience in field collections, credit control, or accounts receivable. Experience in logistics, transportation, courier, or supply chain industries is preferred. Proven experience negotiating payment commitments with business customers. Familiarity with ERP systems or collection management platforms. Valid driver's license and willingness to travel extensively within the assigned territory.<br>Required Skills and Competencies:<br><br>Strong negotiation, influencing, and payment recovery skills. Excellent communication and interpersonal skills. Strong conflict resolution and objection-handling abilities. Effective problem-solving and decision-making skills. Good time management and organizational skills. Ability to work independently with minimal supervision. Strong attention to detail and commitment to accurate reporting. Customer-focused approach with the ability to manage challenging conversations professionally.
JOB SUMMARY:Responsible for brand building and managing day to day marketing & communication tasks effectively through all channels. <br>DUTIES & RESPONSIBILITIES:Recommend and align with KSA Marketing Director on KSA Mar Com strategy and plans in line with Global brand strategy. Manage and follow up on Local communication approaches, from Media planning /buying, to new launches and openings as well as PR & Event management. Deliver the social media calendar execution that drives brand awareness, recognition and engagement across relevant social media platforms. Take regular engaging stories to keep the accounts active. Track & improve reach and engagement and share monthly social media reports. Execute PR plans: events, sponsorships, openings, along with the creation of suitable meeting occasions’ contexts to build buzz around the Brand. Generate and evaluate new ideas for promotions, articles, press releases, publicity, etc. and ensure coordination and consistency with internal marketing/advertising professionals. Working knowledge of tools like Adobe Illustrator and Canva for quick, minor design tasks. Lead on local customer understanding, market trends, competition, insights by being regularly in-touch with the market and sharing with the relevant Local and Global team members. Finalizes copywriting in Arabic & English for all communication requirements [press, e-commerce and online] Educate and enforce brand standards internally to maintain consistency of brand, editorial tone and style. Develop creative briefs for the internal creative team and external agencies to give clear direction for deliverables. Coordinate with the agency and other vendors to ensure any outsourced work is consistent, high quality, cost-effective, and reflects Patchi’s brand identity. Engage with fans and followers to build relationships with the communities and encourage engagement. Handle local customer inquiries and complaints with relevant team members to ensure high brand satisfaction. Manage approved budget diligently, update budget tracking sheet and report regularly on budget status. Drive sales; Analyze campaigns performance in terms of engagement and sales impact. Share reports and recommendations post campaign. Maintain deep knowledge about company’s products and keep up to date with any relevant changes. Comply with company policies and procedures.<br>QUALIFICATIONS:Bachelor’s degree in business administration, Marketing, Public Relations, Customer Service, or any related field. Minimum of 4 years of experience in marketing, with a strong focus on social media management and brand activations. Proven hands-on experience in executing marketing activations and campaigns.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Senior Production Planner – KAEC, Rabigh, Saudi Arabia</strong></p><br><br>
<br>
<br>
<p><strong>The Company</strong></p><br><br>
<p>Founded in 1977, Almarai Company is the world’s largest vertically integrated dairy company and the largest food and beverage manufacturing and distribution company in MENA. Headquartered in Riyadh, Almarai Company is ranked as the number one FMCG Brand in the MENA region and the market leader in all its categories across GCC, Egypt, and Jordan.</p><br><br>
<p>Over five decades of sustainable growth, Almarai has consistently provided nutritious and healthy products to consumers of all ages, driven by its core principle: “Quality you can trust.”</p><br><br>
<p>Almarai has expanded its product range to include, in addition to dairy products, juices and beverages, baked goods, poultry, infant formula, dates, fish and seafood, and bottled water, under more than 20 brands such as Almarai, L’usine, 7DAYS, ALYOUM, Nuralac, Farm’s Select, Ice Leaf, Almira, Seama, Oska, IVAL, Almara Pro, Premier Chef, Bakemart, and others. Almarai currently employs over 43,000 Quality Makers, across the GCC, Egypt & Jordan. In 2025, Almarai reported net income of SAR 2.4 billion on sales of SAR 22 billion.</p><br><br>
<br>
<p><strong>About the Role:</strong></p><br><br>
<p>To prepare the detailed Production plan based upon available forecast/actual sales order requirements, to establish effective utilization of processing and packing machine assets, and to monitor the plan throughout its cycle communicating where necessary any changes to the respective departments</p><br><br>
<br>
<p> <strong>Key Responsibilities : </strong></p><br><br>
<br>
<ul>
<li>Provide practical plan for daily and weekly planning meetings which meet as many requirements as possible.</li>
<li>Target 100% optimization of processing /packing machines</li>
<li>Avoid non-conformance and concessions by ensuring every processing /packing plan adhering to the norms and standard outlined by standard operating procedures</li>
</ul>
<br>
<br>
<p><strong>Qualifications & Experience: </strong></p><br><br>
<br>
<ul>
<li>Bachelor’s degree in any field.</li>
<li>High level of competency within an ERP environment</li>
<li>2 to 5 years’ experience in an SAP R/3 environment , experience FMCG environment</li>
<li>Excellent communication skills English / Arabic</li>
</ul>
<br>
<p>If you meet the qualifications and are looking for a challenging opportunity in a dynamic industry, please apply now. </p><br><br>
<p>We offer competitive salary and benefits package for the right candidate.</p><br><br>
<p>We look forward to welcoming you to our team. Apply now and take the next step in your career as a <strong>Senior Production Planner</strong></p><br><br>
<br>
<br>
<br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
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<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
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<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
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<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>