Technical Support Jobs in Saudi

Job Title: Technical Support Department: Information Technology Location: Abha & Khamis Mushait – Saudi Arabia<br>We are looking for an IT Technical Support professional to join our team and support retail technology operations across multiple locations.<br>Key Responsibilities:• Install, configure, and maintain POS systems and related peripherals• Troubleshoot hardware, software, and connectivity issues• Support CCTV systems and network infrastructure (routers, switches, access points)• Manage internet connectivity and coordinate with service providers• Provide technical support for desktops, laptops, and business applications• Monitor and maintain WAN, VPN, and site connectivity• Support new store openings and system implementations• Perform regular maintenance, updates, and system documentation• Handle helpdesk tickets and ensure timely issue resolution<br>Requirements:• Diploma or Bachelor’s degree in IT, Computer Science, or related field• 1–2 years of experience in IT Technical Support in the retail sector (required)• Strong knowledge of POS systems, CCTV platforms, and networking• Experience with Microsoft 365, Windows, and Active Directory• Familiarity with ERP systems and ticketing tools• Good communication skills in Arabic & English• Willingness to travel between locations• Valid driver’s license

Job Summary:Responsible for providing technical support and operational assistance for the e-learning platform, ensuring smooth system performance, resolving user issues, and supporting learners, instructors, and administrators in using digital learning solutions effectively. Key Responsibilities:Provide technical support for the Learning Management System (LMS) and e-learning platforms. Troubleshoot and resolve technical issues related to user access, system functionality, and platform usage. Manage user accounts, permissions, and platform settings. Support uploading, updating, and maintaining e-learning content and courses. Monitor platform performance and report system issues to relevant teams. Assist users with platform navigation and provide guidance on e-learning tools. Prepare reports related to platform usage, user activity, and technical issues. Coordinate with IT and vendors to resolve complex technical problems. Maintain documentation of support procedures and solutions. Qualifications:Bachelor’s degree in Information Technology, Computer Science, Education Technology, or related field. Experience supporting Learning Management Systems (LMS) or e-learning platforms. Knowledge of troubleshooting technical issues and user support. Familiarity with digital learning tools and online training environments. Strong communication and problem-solving skills. Preferred Skills:Experience with LMS platforms such as Moodle, Blackboard, Canvas, or similar systems. Basic knowledge of system administration and user management. Ability to train and support users remotely or onsite. Key Competencies:Technical Support E-Learning Platforms Management LMS Administration Troubleshooting User Training & Support Problem Solving Communication Skills

GT Medical is looking for a competitive, proactive, and results-driven Technical Support Officer to provide first-line IT support and ensure smooth day-to-day technology operations across the organization. You will be responsible for diagnosing, troubleshooting, and resolving hardware, software, network, and system-related issues while delivering excellent user support.<br>🔹 What You Will DoProvide first-line technical support via phone, email, remote tools, and on-site assistance Diagnose and resolve hardware, software, printer, and network issues Install, configure, and maintain desktops, laptops, mobile devices, and peripherals Manage user accounts, passwords, and access permissions within Microsoft 365Support and troubleshoot Microsoft Outlook and email services Escalate complex technical issues to senior IT teams when required Support employee onboarding and offboarding (IT setup and access provisioning) Maintain accurate IT asset inventory and documentation Troubleshoot network connectivity and Wi-Fi issues Ensure compliance with IT security policies and report incidents promptly Install and configure IP phones (Grandstream) Install and maintain CCTV systems (Hikvision) Configure biometric/fingerprint systems (ZKTeco) Deploy and manage endpoint protection (ESET) Provide user training and promote IT best practices<br><br>🔹 What You Need Bachelor’s degree or diploma in Information Technology, Computer Science, or related field1–3 years of experience in IT support or help desk roles Strong knowledge of Windows OS and Microsoft 365 (Outlook, Teams, One Drive, etc.) Good understanding of networking fundamentals (LAN, WAN, Wi-Fi troubleshooting) Hands-on experience in hardware and software installation and troubleshooting Familiarity with IT asset management and user administration Exposure to IP telephony (Grandstream), CCTV (Hikvision), and biometric systems (ZKTeco) is an advantage Experience with endpoint security solutions (e.g., ESET or similar) Strong problem-solving and analytical skills Excellent communication and customer service abilities Ability to work under pressure and manage multiple priorities Willingness to provide both on-site and remote IT support<br><br>GT Medical is a growing company on a valuable mission, and our employees are the most important asset to us.<br>Apply now and be the future of GT Medical!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Date Posted:</b></p><br><br>2026-06-10&amp;#xa;&amp;#xa;<p><b>Country:</b></p><br><br>United States of America<p><b>Location:</b></p><br><br>US-AL-HUNTSVILLE-7745 ~ 7745 Eagle Rd ~ EAGLE<p><b>Position Role Type:</b></p><br><br>Onsite<p><b><span>U.S. Citizen, U.S. Person, or Immigration Status Requirements:</span> </b></p><br><br>Active and transferable U.S. government issued security clearance is required prior to start date.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance​<p><b>Security Clearance Type: </b></p><br><br>DoD Clearance: Secret<p><b>Security Clearance Status: </b></p><br><br>Ability to obtain INTERIM U.S. government issued security clearance is required prior to start date<br><br><p>At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.&nbsp;</p><br><br><br><p>Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense.</p><br><br><br><p><b>What You Will Do </b></p><br><br><br><ul><li>Performs receiving inspection activities.</li><li>First Article Inspection support activities.</li><li>Prepares reports and maintains records as required. Meets necessary certifications as required.&nbsp;</li><li>Performs incidental related duties as assigned or required. Person must have a proven track record performing quality assurance inspections with minimal oversight.</li><li>Must be able to perform configuration verification of all levels of assemblies/hardware.</li><li>Must know how to verify that all operations have been completely performed and accepted, including but not limited to acceptance testing.</li><li>Must be able to verify all entries in Factory Operating System have been completed and closed correctly at all configuration levels.</li><li>Responsivity to recognize and enforce compliance of Raytheon Policies and Procedures.</li><li>High Touch, In-person Inspection responsibilities, critical for quality assurance inspection</li><li>Factory has 2 shifts.</li><li>Occasional overtime offered and willingness to participate in first shift schedule to accommodate training requirements</li></ul><br><p><b>Qualifications you must have:</b></p><br><br><ul><li>Minimum educational requirement High School Diploma or GED equivalent and 10 years of experience OR Associates Degree and 8 years of QA inspection or manufacturing experience</li><li>Previous experience with electro-mechanical assemblies.</li><li>The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.</li><li>Ability to obtain INTERIM U.S. Government issued security clearance prior to start date.</li></ul><p><br><b>Qualifications we Value: </b></p><br><br><ul><li>Must be experienced performing inspections, using assembly instructions, and reading engineering drawings. Demonstrated understanding of engineering drawings (reading and interpreting).</li><li>Must be proficient in the understanding of torque and assembly methods/processes.</li><li>Must have customer selloff experience; foster excellent working relationships with internal/external stakeholders (ex. DCMA).</li><li>Familiar with SAP and/or PRISM</li><li>Solid understanding of Quality and Engineering Principles, must be capable of communicating quality and engineering criteria/issues to all levels of factory personnel.</li></ul><br><p><b>Learn More &amp; Apply Now</b></p><br><br><br><p>Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.</p><br><br><br><p>Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:</p><br><br><p><b>Onsite</b>: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.</p><br><br><br><p><b>Clearance Information:</b></p><br><br><p>This position requires security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here</p><br><br><br><br><br><p><b>Onsite</b>: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.</p><br><br><br><br><br><p><i><b>As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend&nbsp;select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.</b></i></p><br><br><br>The salary range for this role is 60,000 USD - 114,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.<br><br><br>Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.<br><br>Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.<br><br>This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.<br><br>RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.<br><br><p><span><i>RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.</i> </span></p><br><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><br><p><span>Click on this </span>link<span> to read the Policy and Terms</span></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<b>Join the Islamic Development Bank as a Technical Support Officer in Onboarding.</b><br>As a key member of the Human Resources Management Department, you will enhance and improve onboarding processes for new employees within the organization, ensuring a seamless experience across our Headquarters and 11 Regional Hubs.<br><br><b>Key Responsibilities:</b><ul><li>Enhance onboarding processes and ensure a smooth experience for new joiners.</li><li>Plan and coordinate all onboarding activities for virtual and onsite employees.</li><li>Design remote onboarding programs and facilitate digital training.</li><li>Guide new employees on HR systems, organizational policies, and remote work protocols.</li><li>Collaborate with IT to provide necessary equipment and access for new hires.</li><li>Manage completion of onboarding documentation and mandatory training.</li><li>Be the primary HR point of contact addressing employee inquiries.</li><li>Maintain and update employee personnel files and the IsDB Employee Handbook.</li><li>Process employment documentation and coordinate pre-employment verifications.</li><li>Support HR functions and projects to ensure efficient operations.</li></ul><br><b>Qualifications:</b><ul><li>Bachelor’s degree in HR, Business Administration, Management, or related field.</li><li>3-5 years of experience in HR operations or onboarding.</li><li>Professional HR certification is a plus.</li><li>Fluent in English.</li></ul><br><b>Skills Required:</b><ul><li>Strong coordination and organizational skills.</li><li>Excellent communication and customer service skills.</li><li>Experience with onboarding programs and HR information systems.</li><li>Knowledge of employment documentation and stakeholder management.</li></ul><br><b>Application Process:</b><br>Interested candidates should submit their resume/CV along with a copy of their passport and academic certificates. <br>The Islamic Development Bank does not request any payment from applicants at any stage of the recruitment process.

<b>Join the Islamic Development Bank as a Technical Support Officer in Onboarding.</b><br>As a key member of the Human Resources Management Department, you will enhance and improve onboarding processes for new employees within the organization, ensuring a seamless experience across our Headquarters and 11 Regional Hubs.<br><br><b>Key Responsibilities:</b><ul><li>Enhance onboarding processes and ensure a smooth experience for new joiners.</li><li>Plan and coordinate all onboarding activities for virtual and onsite employees.</li><li>Design remote onboarding programs and facilitate digital training.</li><li>Guide new employees on HR systems, organizational policies, and remote work protocols.</li><li>Collaborate with IT to provide necessary equipment and access for new hires.</li><li>Manage completion of onboarding documentation and mandatory training.</li><li>Be the primary HR point of contact addressing employee inquiries.</li><li>Maintain and update employee personnel files and the IsDB Employee Handbook.</li><li>Process employment documentation and coordinate pre-employment verifications.</li><li>Support HR functions and projects to ensure efficient operations.</li></ul><br><b>Qualifications:</b><ul><li>Bachelor’s degree in HR, Business Administration, Management, or related field.</li><li>3-5 years of experience in HR operations or onboarding.</li><li>Professional HR certification is a plus.</li><li>Fluent in English.</li></ul><br><b>Skills Required:</b><ul><li>Strong coordination and organizational skills.</li><li>Excellent communication and customer service skills.</li><li>Experience with onboarding programs and HR information systems.</li><li>Knowledge of employment documentation and stakeholder management.</li></ul><br><b>Application Process:</b><br>Interested candidates should submit their resume/CV along with a copy of their passport and academic certificates. <br>The Islamic Development Bank does not request any payment from applicants at any stage of the recruitment process.

<b>انضم إلى مجموعة المواردكم كأخصائي فني / محتوى في ظل بيئة سريعة ومليئة بالتحديات!</b><br>في هذا الدور الحيوي، ستكون مسؤولاً عن ضمان استقرار أنظمة نقاط البيع والأنظمة الرقمية الموجهة للضيوف في بيئة تشغيل عالية الكثافة. <br><br><b>المسؤوليات:</b><br>- الحفاظ على أداء موثوق وفعال لأنظمة نقاط البيع.<br>- معالجة المشكلات التشغيلية بشكل فعّال خلال الفعاليات وضمان تقديم الخدمة بسلاسة.<br>- تقديم الدعم الفني لأعضاء الفريق وضمان الالتزام بمعايير التشغيل.<br><br><b>المؤهلات المطلوبة:</b><br>- خبرة تتراوح من 3 إلى 5 سنوات في مجال الدعم الفني أو أنظمة نقاط البيع.<br>- شهادة دبلوم أو درجة علمية في تقنية المعلومات أو مجالات مشابهة.<br>- يُفضل خبرة سابقة في دعم أنظمة نقاط البيع في بيئات ذات عمليات متعددة.<br>- مهارات قوية في حل المشكلات والتعامل مع القضايا التشغيلية بسرعة.

<b>تقدم للانضمام إلى فريق Electrical Industries Company كمهندس مبيعات في الدمام.</b><br><br>في هذا الدور، ستكون مسؤولاً عن العمل ضمن فريق شركة المحولات السعودية المحدودة وتلبية احتياجات عملائنا من خلال:<br><ul><li>استقبال استفسارات العملاء حول المنتجات المختلفة.</li><li>القيام بمراجعة العروض الاستراتيجية لزيادة المبيعات.</li><li>حضور الاجتماعات الفنية والتجارية حسب الحاجة.</li><li>تخطيط وتعديل عروض المنتجات وفقاً لمتطلبات العملاء.</li><li>تقديم الملاحظات لتطوير منتجات جديدة.</li><li>جمع معلومات عن المشاريع والتنافس لضمان اتخاذ قرارات استراتيجية فعالة.</li><li>إعداد تقارير دورية حول معدلات النجاح وفقدان الطلبات.</li><li>مراقبة كل مشروع للتأكد من تحقيق الأهداف المحددة.</li><li>ضمان الامتثال لمتطلبات ISO 9001 و EMS 14001.</li></ul><br><b>المؤهلات المطلوبة:</b><br><ul><li>بكالوريوس أو دبلوم في الهندسة الكهربائية.</li><li>4 سنوات أو أكثر من الخبرة العملية.</li><li>إجادة اللغة الإنجليزية ومهارات الكمبيوتر.</li><li>مهارات قوية في المبيعات والتفاوض.</li></ul><br><i>انضم إلينا واكتشف كيف يمكنك المساهمة في استمرارية إنتاج حلول الكهربائية ذات الجودة العالية!</i>

<b>Join Our Team as a Technical Support Specialist</b><br><br>At NOV, we are seeking a dedicated Technical Support Specialist to join our team in Eastern Saudi Arabia. This position plays a critical role in ensuring our oil and gas operations run smoothly by providing technical and analytical guidance to our Aftermarket service teams. <br><br><b>Key Responsibilities:</b><br><ul><li>Develop detailed work plans, schedules, and project estimates while monitoring progress against project milestones and budgets.</li><li>Coordinate with management for effective inventory planning to achieve certification requirements.</li><li>Ensure adherence to quality standards and review project deliverables.</li><li>Analyze and document requirements through effective communication with users across various departments.</li><li>Manage integration of vendor tasks on projects where applicable.</li><li>Oversee dispatch and inside sales for aftermarket services.</li><li>Support the competence development and performance management of subordinates.</li><li>Maintain rental equipment records and manage warehouse metrics.</li></ul><br><b>Qualifications:</b><br><ul><li>Business/technical degree or equivalent training.</li><li>5 years of relevant experience.</li><li>Strong communication and networking skills.</li><li>Solution-oriented mindset with leadership capabilities.</li><li>Knowledge of supply management tools and technology.</li><li>Proficiency in English is required.</li></ul><br><b>About Us:</b><br>Every day, NOV powers the industry that powers the world by providing innovative solutions to our clients. We are a global family dedicated to providing exceptional service and support, with a commitment to sustainability and safety in all our operations.

IT Technical Support Engineer We are actively looking for a motivated IT Technical Support Engineer to join our Information Technology Team. Core Competencies:Install, maintain, diagnose, and repair PC Hardware, Printers, and other IT peripherals. Install networking equipment such as Network Cabling, Network Switches, Access Points and Network Printers etc. when required. Install, troubleshoot, and maintain all approved collaboration tools such as Microsoft Office, Adobe Reader, Win Zip/Win RAR, McAfee Virus Scan, client etc. Provide 2nd layer support related to Advanced Troubleshooting. Analyze problems and develop creative solutions by research and vendor resources. Register, prioritize and follow up all tasks using IT Service Desk application. Follow standard IT Service Desk procedures to support users within the time specified to avoid SLA violations. Follow strictly and perform preventive maintenance tasks effectively as scheduled. Perform appropriate hardware and software upgrades. Monitor, analyze and report reliability and performance issues. Participate in different project tasks as assigned. Provide occasional after-hours and weekend support. Continuous working experience with similar Hardware and Software environment. Microsoft Operating Systems. Microsoft Office Suite. Hardware Installation/Troubleshooting. Software Installation/Troubleshooting. LAN/WLAN Troubleshooting.<br>Essential Qualifications & Skills:<br>Bachelors\Diploma in Computer Sciences/Engineering or related filed.1 Year of experience in IT Technical Support. Hardware Course (A+ or equivalent). Computer Software Skills. Microsoft Certified Professional (MCP) preferred. Inter Connecting Cisco Devices (ICND) preferred.

Since 2004, 2P has been at the forefront of Saudi Arabia’s ICT landscape, delivering integrated technology solutions that help organizations accelerate digital transformation and enhance operational efficiency. With a strong foundation in innovation and service excellence, 2P continues to provide end-to-end solutions through its specialized business units and trusted market expertise. We are always looking to connect with talented professionals who are passionate about making an impact and growing within a dynamic, forward-looking environment. We are seeking an experienced IT Technical Support Supervisor to oversee technical support operations and ensure the availability, reliability, and performance of the organization's IT infrastructure. The ideal candidate will lead technical support activities, coordinate infrastructure services, and ensure timely resolution of technical incidents while maintaining high service quality standards. This role is ideal for a hands-on technical leader with strong infrastructure knowledge, excellent troubleshooting capabilities, and a passion for delivering outstanding IT support services. Key Responsibilities Supervise daily Technical Support operations and Service Desk activities. Lead and mentor Technical Support Engineers. Monitor IT infrastructure including servers, storage, and network devices. Ensure timely resolution of incidents and service requests. Coordinate preventive and corrective maintenance activities. Maintain IT assets and infrastructure documentation. Monitor KPIs, SLAs, and service quality metrics. Perform root cause analysis for recurring technical issues. Coordinate with Infrastructure, Network, and Security teams. Prepare operational reports and recommend service improvements. Ensure business continuity through proactive infrastructure monitoring. Qualifications & Requirements Bachelor's degree in information technology, Computer Science, or a related field. Minimum 6 years of experience in Technical Support and IT Infrastructure. Previous experience supervising or leading an IT support team. Strong understanding of enterprise IT environments. ITIL certification is preferred. Key Skills Technical Support IT Infrastructure Windows Server Active Directory Microsoft 365Networking VMware ITILIncident Management Service Desk Operations Infrastructure Monitoring Leadership Root Cause Analysis Customer Service Team Management Skills Technical Support • IT Infrastructure • Windows Server • Active Directory • Microsoft 365 • VMware • Networking • Service Desk • Incident Management • Leadership • ITIL • Infrastructure Operations

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.<br><br><br>We are currently looking to hire an UC Senior Technical Support Engineer Location: Riyadh, Saudi Arabia<br><br><br><br>Job Summary:We are seeking a skilled unified communication Engineer (Avaya , Cisco ) to join our team. The ideal candidate should have proven experience implementing, and supporting AVAYA Aura solutions , Cisco unified communications , Session boarder controllers and contact center is a plus, with a strong background in telecommunications and related technologies. This role involves working closely with clients to solve complex technical issues ,applying change requests ,implementation and support phases of projects.<br><br><br>Must Haves:5+ years experience working with unified communication , call center systems . Strong knowledge of VoIP protocols such as SIP, H.323, DHCP, DNS, LAN, and WAN technologies. Technical Certifications from Avaya , Cisco , Genesys .,etc. Experience with virtualization platforms and cloud environments is a plus. Excellent problem-solving skills and ability to communicate technical concepts effectively.<br><br><br><br><br><br>WHAT’S ON OFFERYou will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression. To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to Saranya@aven-sys.com Your interest will be treated with strict confidentiality.<br><br>CONSULTANT DETAILSConsultant Name: Saranya Avensys Consulting Pte Ltd EA Licence 12C5759<br><br>Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy.

Mandatory Qualifications:- 3–5 years of experience in IT-related roles, with a background in enterprise software, cloud computing, Saa S platforms, or related technology services.- Hands-on experience as a Technical Account Manager (TAM), Solution Architect (SA), Technical Support Engineer, Customer Success Manager (CSM), or similar customer-facing technical role.- Strong ability to understand customer requirements, provide technical guidance, and ensure successful adoption and delivery of technology solutions.- Solid technical foundation with practical knowledge of Linux/Windows operating systems, networking fundamentals (TCP/IP, HTTP, DNS), and common troubleshooting methodologies.- Basic understanding of cloud computing concepts, including Iaa S, Paa S, Saa S, and cloud-based service architectures.- Strong analytical thinking and problem-solving skills, with the ability to diagnose complex technical issues, coordinate resources, and drive issues through resolution.- Able to remain calm under pressure and manage critical customer incidents effectively.- Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to customers and internal teams with different technical backgrounds.- Customer-oriented mindset with strong ownership, empathy, and commitment to delivering high-quality service experiences.- Strong collaboration skills with the ability to work closely with engineering, product, sales, and operations teams. Desired Qualifications:- Previous experience as a TAM, Solution Architect, or Technical Support Engineer at a major cloud service provider is highly preferred.- Experience in overseas customer support or technical service delivery, especially in the Middle East region.- Relevant certifications such as PMP, ITIL, AWS, Azure, Google Cloud, Alibaba Cloud, or other cloud technology certifications are a plus.- Basic Arabic communication skills with the ability to handle daily conversations are preferred. Location：Riyadh, Saudi Arabia.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>.</p><br>Job Purpose <br><p>Responsible for providing technical assistance and solutions to customers and internal teams by troubleshooting issues, supporting product commissioning, and ensuring proper system functionality. This role acts as a key technical liaison, helping to resolve warranty claims, support project execution, and maintain accurate technical documentation.</p><br> <br><br>Functional Responsibilities <br><p>Warranty Claims Support:</p><br> <ul> <li>Assist in diagnosing technical issues related to warranty claims and propose appropriate solutions under the guidance of senior engineers.</li> <li>Facilitate communication between clients and internal teams to ensure timely and effective claim resolution.</li> </ul> <p>Field Commissioning Assistance:</p><br> <ul> <li>Support the installation, testing, and troubleshooting of electrical and mechanical systems during field commissioning.</li> <li>Contribute to ensuring systems meet project specifications and compliance standards.</li> <li>Document commissioning issues and assist in resolving them collaboratively.</li> </ul> <p>Project Engineering Support:</p><br> <ul> <li>Aid project teams with technical tasks, problem-solving, and the delivery of engineering services.</li> <li>Assist in the preparation of technical documentation, ensuring accuracy and adherence to engineering standards.</li> </ul> <p>Technical Documentation:</p><br> <ul> <li>Maintain accurate and organized records of engineering activities, including test results, warranty resolutions, and commissioning logs.</li> <li>Support the preparation and review of clear, concise technical reports and documentation.</li> </ul> <p>Learning and Development:</p><br> <ul> <li>Engage in continuous learning by seeking mentorship from senior engineers and participating in relevant training programs.</li> <li>Contribute to improving engineering workflows by supporting process enhancements under supervision.</li> </ul> <br><br>General Responsibilities <br><p>HR Proficiency:</p><br> <ul> <li>Ability to obtain updated soft and technical skills related to the job.</li> </ul> <p>Delivery:</p><br> <ul> <li>Perform the planned activities to meet the operational and development targets as per delivery schedules.</li> <li>Utilize resources effectively to achieve objectives within efficient cost and time.</li> <li>Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</li> </ul> <p>Problem-Solving:</p><br> <ul> <li>Solve any related problems arise and escalate any complex operational issues.</li> </ul> <p>Quality:<br>Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.<br>Business Process Improvements:</p><br> <ul> <li>Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.</li> </ul> <p>Compliance:</p><br> <ul> <li>Comply to related policy and procedures and work instructions.</li> </ul> <p>Health, Safety, and Environment:</p><br> <ul> <li>Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</li> </ul><br><br>Qualification <br>Bachelor in Business Administration<br><br><br>Experience <br>2 to 4 Years<br><br><br>Skills <br>Customer Service Orientation<br>Customer Service Programs<br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Integration Manager & Technical Support Specialist based in Saudi Arabia.<br><br>This remote role focuses on ensuring successful technical integrations and reliable production launches for global partners.<br><br>The position combines integration management, technical troubleshooting, and operational support within a fast-moving fintech environment.<br><br>You will play a key role in configuring partner setups, validating technical requirements, and resolving complex transaction issues.<br><br>Working closely with merchants and internal teams, you will help maintain platform reliability and deliver seamless experiences.<br><br>The ideal candidate is detail-oriented, technically curious, and comfortable investigating issues through logs, APIs, and monitoring tools.<br><br>This opportunity offers strong ownership, exposure to international projects, and the chance to grow within a technology-driven organization.<br><br>Accountabilities<br><br>The Integration Manager & Technical Support Specialist is responsible for managing technical onboarding, production readiness, and ongoing support activities. The role requires strong troubleshooting capabilities, attention to detail, and the ability to collaborate with both technical and business stakeholders.<br><br>Configure and activate partner integrations in production environments, ensuring all technical requirements are validated before launch. Manage API keys, payment method configurations, and integration settings to support successful go-live processes. Perform technical verification of merchant setups and identify potential issues before production deployment. Investigate transaction failures by analyzing logs, monitoring tools, and system behavior to determine root causes. Troubleshoot API-related issues involving REST APIs, JSON structures, and client-server communication. Use technical tools such as Postman to validate requests and support integration testing. Prepare clear incident reports, document technical findings, and communicate solutions to internal and external stakeholders. Provide L2/L3 technical support and guide partners through complex operational challenges. Perform root cause analysis and develop remediation plans to improve reliability and reduce recurring issues. Collaborate with cross-functional teams to improve workflows, documentation, and technical processes.<br><br>Requirements<br><br>The ideal candidate combines technical support expertise, integration knowledge, and strong communication skills. They should be comfortable working independently, managing priorities, and solving complex technical problems in a dynamic environment.<br><br>1+ years of experience in L2/L3 technical support, senior support roles, support management, or similar technical operations positions. Experience working in fintech, payments, cryptocurrency, or related technology environments is highly valued. Hands-on experience analyzing logs and using monitoring tools to troubleshoot production issues. Strong understanding of client-server architecture, REST APIs, and JSON data structures. Experience using Postman or similar tools for API testing and validation. Strong analytical and problem-solving skills with the ability to perform structured root cause analysis. High attention to detail when managing technical configurations and operational processes. Ability to quickly learn new technologies, documentation, and workflows. Excellent written and verbal English communication skills (B2/C1 level or higher). Ability to communicate technical concepts clearly to both technical and non-technical stakeholders. Ukrainian or Russian language skills are an advantage, particularly for technical documentation and incident reporting. A proactive, accountable mindset with the ability to remain calm and effective under pressure.<br><br>Benefits<br><br>Fully remote work environment with flexibility and autonomy. Opportunity to join an agile, international technology team. Competitive salary based on experience and individual contribution. Career growth opportunities toward senior engineering, SRE, or product-focused roles. Meaningful ownership in ensuring platform reliability and successful partner experiences. Collaborative culture focused on transparency, innovation, and measurable impact. Continuous learning opportunities in fintech, payments, and emerging technologies.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. 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