System Analyst Jobs in Saudi

Job Title: Security Analyst – Infrastructure Management (L1 Cybersecurity Analyst) Location: Riyadh, Saudi Arabia Experience: 1–3 Years<br>We are seeking a Security Analyst – Infrastructure Management (L1) to provide 24x7 first-line operational support for enterprise security infrastructure. The role is responsible for continuous monitoring of security platforms, validating security events, performing initial troubleshooting, managing incidents, and escalating issues to L2 or OEM support teams in accordance with established SLAs and operational procedures.<br>Key Responsibilities Monitor security tools, dashboards, alarms, and events to ensure continuous availability of security infrastructure. Perform alarm triage, event validation, and first-level analysis of security incidents. Log, update, assign, and track incidents using the organization's ticketing system. Follow approved SOPs, runbooks, and operational procedures for incident handling and escalation. Perform basic health checks on firewalls, VPNs, and other security devices. Verify device availability, interface/link status, VPN sessions, and basic security policy impacts. Conduct initial troubleshooting and escalate unresolved or high-priority incidents to L2, OEM vendors, or relevant support teams. Support approved operational changes in accordance with change management processes. Maintain accurate incident records, operational logs, and shift handover documentation. Prepare and update reports related to SLA compliance, incident status, and infrastructure availability. Coordinate with SOC, NOC, Helpdesk, Customer Operations, and third-party vendors to ensure timely incident resolution. Escalate critical incidents promptly and ensure all activities comply with defined SLAs and operational standards.<br>Required Skills & Experience1–3 years of experience in SOC, NOC, Security Operations, or Network Security Support. Basic understanding of enterprise security infrastructure and network security concepts. Familiarity with firewalls, VPN technologies, network connectivity, and security monitoring. Experience using monitoring, logging, and incident/ticket management tools. Knowledge of incident management, escalation procedures, and operational support processes. Strong analytical and troubleshooting skills with attention to detail. Good verbal and written communication skills. Ability to work in a 24x7 rotational shift environment.<br>Preferred Technical Skills Firewall technologies (Palo Alto, Fortinet, Cisco Firepower, Check Point) VPN Technologies (IPSec, SSL VPN) Basic knowledge of SIEM platforms (Microsoft Sentinel, Splunk, QRadar, Arc Sight) Network fundamentals (TCP/IP, DNS, DHCP, Routing, Switching) Windows and Linux administration fundamentals ITSM/Ticketing tools (Service Now, Manage Engine, Jira, Remedy)<br>Preferred Certifications Comp TIA Security+CCNAFortinet Certified Associate (FCA) or equivalent Microsoft SC-900ITIL Foundation Any entry-level cybersecurity certification is an advantage.

Job Summary<br><br>We are seeking a Mid-Level Business Analyst - Retail Banking to support business transformation initiatives by gathering and analyzing business requirements, documenting functional specifications, and collaborating with business and technology teams to deliver innovative retail banking solutions.<br><br>The ideal candidate will have hands-on experience in Retail Banking products, strong analytical skills, and the ability to translate business requirements into functional solutions while supporting system implementations and enhancements.<br><br>Key Responsibilities:<br><br>Business Analysis<br><br> Gather, analyze, and document business requirements from Retail Banking stakeholders. Conduct interviews and workshops with business users to understand business needs. Prepare Business Requirement Documents (BRD), Functional Requirement Documents (FRD), User Stories, and Process Flows. Analyze existing business processes and recommend improvements. Perform Gap Analysis between business requirements and existing systems. Maintain requirements traceability throughout the project lifecycle. <br><br>Solution Delivery<br><br> Work closely with Product Owners, Solution Architects, Developers, QA teams, and Project Managers. Support solution design discussions. Participate in Functional Testing, System Integration Testing (SIT), and User Acceptance Testing (UAT). Assist during production deployment and post-go-live support. Validate delivered solutions against business requirements. <br><br>Retail Banking Domain<br><br>Support business initiatives related to Retail Banking products such as:<br><br> Current & Savings Accounts Customer Onboarding Digital Banking Mobile Banking Internet Banking Debit & Credit Cards Personal Loans Consumer Finance Payments & Transfers Customer Information Management (CIF) <br><br>Stakeholder Management<br><br> Collaborate with business users and technical teams. Clarify functional requirements for development teams. Support project meetings and requirement review sessions. Ensure business expectations are reflected in delivered solutions. <br><br>Requirements<br><br>Required Qualifications<br><br> Bachelor's degree in Computer Science, Information Systems, Business Administration, Finance, or a related field. 5+ years of Business Analysis experience. Experience in Retail Banking projects. Strong analytical and problem-solving skills. Excellent communication and documentation skills. <br><br>Required Banking Experience<br><br>Experience in one or more of the following:<br><br> Retail Banking Digital Banking Cards Customer Onboarding Payments Personal Loans Deposits Mobile Banking Internet Banking <br><br>Technical Skills<br><br>Experience with:<br><br> BRD FRD User Stories Process Mapping BPMN / UML Jira Confluence Microsoft Visio SQL (Preferred) REST APIs (Preferred) Postman (Preferred) <br><br>Preferred Experience<br><br>Experience with one or more Core Banking platforms:<br><br> Temenos Transact (T24) Finastra Oracle Banking Finacle Other Digital Banking Platforms <br><br>Preferred Certifications<br><br> CBAP (Preferred) PMI-PBA Agile BA Scrum Fundamentals

Job Title - Business Analyst Department - Retail Planning Reports To- Planning Director<br><br>Purpose- Retail analytics, reporting, dashboards and commercial insights.<br><br>Key Responsibilities Develop, maintain, and enhance retail planning reports. Automate recurring reports to improve efficiency. Ensure timely delivery of daily, weekly, and monthly MIS. Standardize reporting across brands and markets. Maintain report documentation and user guides. Develop and maintain interactive dashboards using: Power BI, Excel, Power Query, SQLPreparing historical sales analysis, forecast data sets, seasonality trends, support demand planning Ensure Data Quality Management: Product Master accuracy, store master accuracy, data integrity, Inventory Data consistency, promotional data validation, Data reconciliation.<br>KPIsReporting Business Support Data Management Automation Rate Executive Report Timeliness<br>Competencies Commercial Acumen Analytical Thinking Communication Decision Making Attention to Details Data Visualization ERP systems (SAP, Oracle, Microsoft Dynamics, etc.)<br>Qualifications Bachelor's degree. Relevant retail planning experience appropriate to role level. Advanced Excel required; Power BI and ERP experience preferred. Familiarity with retail planning and merchandise planning processes.

Who We Are Heidrick & Struggles is a premier provider of global leadership advisory and on-demand talent solutions, serving the senior-level talent and consulting needs of the world's top organizations. In our role as trusted leadership advisors, we partner with our clients to develop future-ready leaders and organizations, bringing together our services and offerings in executive search, diversity and inclusion, leadership assessment and development, organization and team acceleration, culture shaping and on-demand, independent talent solutions.<br>Heidrick & Struggles (H&S) pioneered the profession of executive search more than 70 years ago. Today, the firm provides integrated talent and human capital solutions to help our clients change the world, one leadership team at a time.®<br>Additional information on the firm can be found at www.heidrick.com.<br>What We DoHeidrick Consulting serves as the firm’s leadership advisory arm. We are a team that is passionate about enabling a world better led. The Analyst role is our first step on the consulting career path. In this role Analysts learn the consulting cycle working as part of a talented team leveraging empirical data from diagnostic tools and providing insights through rigorous analysis. Your contributions will expose you to leaders across a variety of industries and geographies. This role provides the opportunity to develop within one of the fastest growing leadership and organization consultancies specializing in accelerating the performance of leaders, teams and organizations.<br>The purpose of the Analyst role is to support client engagements and product development by researching, gathering, interpreting and presenting complex data in an impactful and compelling way.<br>The role will support our exciting range of offerings including organizational transformation, team performance acceleration, leadership capability assessment, leadership development, diversity & inclusion and culture shaping. Ideally you will have strong interpersonal skills and have worked in a consulting firm or be able to demonstrate the capability to effectively work with clients.<br>Role Responsibilities <br>Client Impact & Engagement:Conducts research, organizes and analyses client data and presents results in a simplified format Organizes and interprets data themes (using qualitative, basic quantitative analytical techniques), driving real insights to support decision making Gathers and analyses client data, drawing on a range of problem-solving skills to identify themes and insights Prepares client output that conveys results in a compelling way Structures interview guides / data collection / surveys with limited guidance Prepare for engaging with clients in meetings and/or second chairing assessments with clients Takes responsibility and ownership over assigned work, proactively managing to completion Ensures work is “client ready” (e.g. error free, aligned with expectations, ready to be shared with client) and actively manages expectations with team during any draft-revision processes Plans and prioritizes own work, ensuring deadlines and quality standards are met Achieves target utilization of 70%<br>People:Supports team in producing high quality deliverables Works collaboratively with all colleagues across the wider organization (HC and H&S) Develops and maintains professional presence and behaviour Interacts with the client team, is aware of own impact Builds personal reputation as a trusted and respected team player (via work quality and behaviour) Is a role model, operating at the highest ethical standards with clients and team, operating at the highest ethical standards, living the firm’s values<br>Firm Building:As required, supports the design and roll out of new products/tools Contributes to business development and prepares to execute won initiatives Contributes to internal initiatives, supporting the ongoing improvement of the business and employee experience Demonstrated personal growth and development<br>Knowledge:Builds and shares reusable, client ready materials, insights (including case studies) and project learnings Contributes to internal or external knowledge development or sharing Has a deep knowledge of one or more HC solutions Proactively develops own learning/ has a learning mindset and contributes across a broad range of client projects Organize and maintain libraries of knowledge collateral, ensuring easy access for users Coordinate the capture of client data and ensure compliance with data regulations. Project management and delivery<br>What You Bring to the Role0 - 2 years of work experience We welcome candidates with an undergraduate degree, completed apprenticeship, or equivalent practical work experience. Interest in leadership, people, commercial dynamics, organizations and behavior; leads with curiosity – about others, our business, our clients’ businesses High emotional intelligence and people sensitivity; reads situations well, adapts communication style, and builds credible relationships across levels Highly numerate and structured thinking ; possess problem solving and solution-oriented mindset Thinking agility: thinks ahead, analyses and solves problems, is innovative and handles ambiguity well Commercial awareness / business acumen Domain expertise (organisation/team/leadership assessment & development, succession/board advisory, Culture Shaping, D&IHighly proficient in Power Point, Word and advanced Excel Excellent writing skills; can prepare concise and compelling reports Excellent attention to detail Willingness to travel locally and globally as required Arabic - Native speaking and writing proficiency English - Professional speaking and writing proficiency

About the Role<br>The AI/ML Support Analyst will be a key member of the KAUST Supercomputing Lab’s (KSL) AI/ML Support Team, supporting the delivery of AI research services to KAUST's diverse research community. Working under the AI/ML Support Team Lead, this role focuses on developing and optimizing Generative AI models, maintaining computational benchmarks, and providing expert consultation to researchers across multiple scientific domains, including Climate & Weather, Bioinformatics, CFD, NLP, and multimodal AI. The analyst will help bridge the gap between cutting-edge computational infrastructure and the diverse needs of the research community, contributing to governance, technical enablement, and community development initiatives.<br>Responsibilities<br>Generative AI Development and Consulting Providing timely and useful user support via telephone, walk-in, email, and ticketing system submissions for all types of inquiries. Maintain high customer service standards in dealing with and responding to user issues and questions. Develop and consult on large-scale Generative AI model training on domain-specific datasets across research areas including Climate & Weather, Bioinformatics, Computational Fluid Dynamics (CFD), NLP, and multimodal AI. Support researchers in fine-tuning foundation models on domain-specific datasets using advanced optimization techniques. Develop data engineering pipelines to support AI research workflows. Design and implement efficient AI workflows optimized for KSL's high-performance computing environment. Build and maintain secure, OCI-compliant, HPC-ready container images using Singularity, Podman, or similar. Develop complex workflows using SLURM and Kubernetes for distributed training and inference.<br>Governance and Compliance Support Conduct computational readiness reviews for AI research projects. Assist in AI model and artifact control reviews to ensure compliance with institutional standards. Support researchers in designing secure, compliant, and performant workflows. Provide expert consultation to researchers on efficient utilization of AI resources and best practices. Support the implementation of usage monitoring and reporting systems. Ensure user workflows comply with KSL security policies and best practices.<br>Benchmarking and Quality Assurance Develop and maintain computational benchmarks for AI workloads on KSL systems. Create and maintain regression testing workloads to stress test system functionality. Support performance debugging and optimization activities for research workloads. Contribute to technology evaluation and benchmarking exercises for future infrastructure investments. Perform benchmarking of new hardware and software configurations.<br>Training and Documentation Create comprehensive training materials for end-users on KSL’s HPC systems hosting AI workloads and tools. Develop and maintain high-quality technical documentation. Support the delivery of workshops on distributed training, fine-tuning, and inference optimization. Contribute to knowledge transfer initiatives within the KAUST research community. Provide one-on-one consultation to researchers on efficient use of computational resources.<br>Qualifications<br>Bachelor's or master’s degree in computer science, Data Science, Computational Science, Artificial Intelligence, or a related field. Strong academic foundation in machine learning, deep learning, and AI fundamentals.<br>Required Skills<br>Technical Skills - Essential Programming: Proficiency in Python; experience with R, Julia, Rust or C/C++ is a plus. AI/ML Frameworks: Strong expertise in PyTorch and/or Tensor Flow, JAX or similar. Generative AI: Experience with foundation model development and fine-tuning techniques. HPC Systems: Experience developing complex workflows using SLURM and/or Kubernetes. Containerization: Experience building efficient HPC-ready container images using Singularity, Podman or similar. Data Engineering: Experience with data engineering techniques for developing AI pipelines. Linux: Strong Linux/Unix skills and bash scripting capabilities.<br>Technical Skills - Desired Experience with Cray EX supercomputers with NVIDIA GPUs. Experience with Kubeflow pipelines and Kubeflow Training Operator. Experience with distributed inference frameworks (NVIDIA Triton, NIM, SGLang, llama.cpp, llm-d, LLMcache). Knowledge of security vulnerability inspection in software libraries, AI models, datasets, and pipelines. Experience with software supply chain tools (JFrog, Nexus, Trivy, Cloudsmith). Experience with data management on S3-compatible object storage at scale. Experience with high-performance distributed filesystems (Lustre, Weka IO, VAST Data). Proficiency with NVIDIA Nsight and Compute for profiling AI workloads on GPUs. Experience developing CI/CD pipelines using Git Lab, Travis, Circle CI, or similar tools. Experience with software build tools (autoconf, CMake, scons, SPACK, Easy Build, Conda, Pip).<br>Soft Skills Strong problem-solving and analytical abilities. Excellent written and verbal communication skills in English. Customer service mindset with patience for supporting diverse skill levels. Ability to work independently and as part of a collaborative team. Strong documentation and knowledge-sharing practices. Cultural sensitivity for working in an international environment.

Job Overview We are seeking a seasoned Senior RPA Business Analyst with over 10 years of experience to lead our automation initiatives. In this role, you will bridge the gap between complex business processes and technical automation solutions, serving as a strategic advisor to stakeholders and a mentor to junior analysts. Key Responsibilities Process Discovery & Assessment: Conduct high-level assessments to identify, quantify, and prioritize automation candidates based on ROI, complexity, and strategic value. Detailed Documentation: Author comprehensive Process Definition Documents (PDD) and collaborate with architects on Solution Design Documents (SDD) to ensure clear technical translation. Stakeholder Management: Act as the primary point of contact between business units and the RPA development team, facilitating workshops and managing expectations at the executive level. Strategic Re-engineering: Apply Lean or Six Sigma methodologies to optimize "As-Is" processes into streamlined "To-Be" automated workflows. UAT & Deployment: Lead User Acceptance Testing (UAT) and manage the change management process to ensure smooth adoption of new digital workers. Mentorship: Supervise and guide junior business analysts, ensuring consistency in documentation and methodology across the RPA Center of Excellence (CoE). Required Skills & Qualifications Experience: Minimum of 10 years in business analysis, with at least 5+ years dedicated specifically to RPA projects (e.g., UiPath, Automation Anywhere, or Blue Prism). Technical Acumen: Deep understanding of the RPA software development life cycle (SDLC) and familiarity with AI/ML integration in automation. Analytical Tools: Proficiency in process mapping tools like MS Visio or Lucidchart, and advanced data analysis using Excel. Education: Bachelor’s or Master’s degree in Business, IT, or a related field. Certifications: Preference for IIBA CBAP or professional certifications from major RPA vendors. Soft Skills Exceptional storytelling ability to present complex data-driven insights to senior leadership. Proven ability to navigate ambiguity and manage cross-departmental conflicts.

Experience: 8-12 Years Key Skills:Nozomi Networks (Guardian, CMC, Vantage) – Mandatory Splunk Enterprise Security (SIEM) OT/ICS Security Operations Threat Hunting & Incident Response SCADA, PLC, HMI, DCS, Purdue Architecture Role Summary: We are looking for a seasoned OT SOC professional with hands-on experience in Nozomi Networks and Splunk ES to support OT cybersecurity monitoring, incident investigation, threat hunting, and response activities across industrial environments. Key Responsibilities:Investigate and respond to OT security incidents escalated from L1 teams. Monitor and administer Nozomi Guardian, CMC, and Vantage platforms. Perform threat hunting, root cause analysis, and incident correlation using Splunk ES. Develop and tune OT security use cases, dashboards, and reports. Collaborate with OT, IT, and SOC teams for incident response and remediation. Support platform onboarding, health checks, compliance, and reporting activities. Requirements:5–8 years of cybersecurity experience, including 3+ years in OT/ICS security operations. Strong expertise in Nozomi Networks and Splunk Enterprise Security. Knowledge of IEC 62443, NIST SP 800-82, and MITRE ATT&CK for ICS. Understanding of industrial control systems and OT protocols. Preferred Certifications: NNCE/NNCSE, Splunk Certifications, GICSP, GCIH, CEH, Security+, CCNA. Please share relevant profiles at the earliest.

Business Planning Specialist Location: Jubail Industrial City, Saudi Arabia Experience Required: 10+ Years Education: Bachelor's Degree<br>Key Responsibilities & Requirements:Extensive experience in business planning, budgeting, performance management, and reporting. Strong knowledge of business objectives development and performance measurement frameworks. Experience within Oil & Gas, Chemical, Petrochemical, Food, or Feed industries. Hands-on experience with SAP for business planning, budgeting, and reporting activities. Proven ability to prepare executive and board-level reports, dashboards, and business presentations. Advanced skills in developing performance reports, graphics, KPIs, and management dashboards. Strong experience in developing procedures, policies, templates, and business processes. Good understanding of Total Quality Management (TQM), governance, and auditing practices. Experience in building and maintaining corporate performance databases and reporting systems. Excellent proficiency in Microsoft Office applications, especially Excel, Power Point, and reporting tools. Strong analytical, communication, and stakeholder management skills.<br>Preferred Qualifications:Bachelor's Degree in Business Administration, Finance, Accounting, Economics, Industrial Engineering, Engineering, or a related field. Experience supporting senior management, executive leadership, and board reporting. Demonstrated experience in corporate planning, strategic planning, performance management, and business reporting functions. Professional certifications in planning, performance management, quality management, or related disciplines are an advantage.

We are looking for an Operations & Supply Chain Analyst to improve the speed, efficiency, and reliability of Autobia’s operational flow across procurement, inbound logistics, fulfillment, and dispatch. You will work at the intersection of procurement, operations, and analytics to identify bottlenecks, improve workflows, and build the visibility needed for better day-to-day decision-making.<br>This role requires strong analytical thinking, hands-on problem-solving, and the ability to turn operational data into practical improvements. The ideal candidate is comfortable working in a fast-paced environment, building structure where it is missing, and helping teams execute changes that improve service levels, throughput, and operational discipline.<br>Key Responsibilities: Map and monitor end-to-end order cycle time across sourcing, first-mile logistics, fulfillment, and last-mile logistics, and identify where speed and execution are being lost. Analyze operational bottlenecks across procurement, inbound flow, fulfillment center throughput, and dispatch readiness, and support actions to improve them. Track supplier performance, operational delays, and key exception patterns to improve reliability, response time, and execution quality. Build and maintain dashboards, reports, and alerts that improve visibility and support faster operational decision-making. Support process improvement initiatives by measuring current performance, identifying gaps, and tracking results after implementation. Translate operational data into clear insights and practical recommendations for procurement, operations, and leadership teams. Partner with cross-functional stakeholders to improve execution discipline and support continuous operational improvement across the business. Track operational KPIs — including order cycle time, on-time fulfillment rate, inbound lead time, and supplier fill rate — and highlight areas of underperformance and opportunity<br>Qualifications:Bachelor’s degree in Supply Chain, Industrial Engineering, Operations, Statistics, Data Science, Economics, or a related field, or equivalent practical experience.2+ years of experience in supply chain, operations, procurement, analytics, or a similar role in a startup, marketplace, retail, distribution, or logistics-driven environment. Strong analytical and problem-solving skills. Good SQL skills and comfort working with operational datasets. Experience with spreadsheets, reporting tools, and BI dashboards. Ability to translate data into operational insights and actionable recommendations. Strong communication and stakeholder management skills. Arabic fluency. Nice to Have:Experience in automotive, ecommerce, marketplace, retail, or distribution environments. Familiarity with AI and database tools such as Claude Code, Metabase, or similar BI platforms.

We're Hiring: Senior Business Analyst – AlUla Permits Platform<br>???? Location: AlUla City, North Medina Region, KSA (Fully On-site)???? Engagement: Contractor / Consultant – 1 Year Duration<br>We're looking for an experienced Senior Business Analyst to join a strategic government digital transformation initiative for the AlUla Permits Platform.<br>✅ What we're looking for:5+ years of Business Analysis experience within government services domains in Saudi Arabia Strong requirement elicitation and documentation skills (BRD, Use Cases) Proven experience in business process reengineering Fluent Arabic speaker (must-have)<br>???? Preferred Certifications:CBAP (Certified Business Analysis Professional) PMI-PBA (Professional in Business Analysis)<br>If you're passionate about shaping the future of government services in AlUla and meet the criteria above, we'd love to hear from you!<br>???? Interested candidates: please send your CV to [your email] or DM me directly.

أخصائي جودة ومعالجة شكاوى العملاء | Customer Complaints & Quality Specialist الموقع: الرياض، المملكة العربية السعودية<br>عن الدور الوظيفيهل تمتلك عينًا فاحصة تكشف التفاصيل من خلف الصور؟ وهل تجمع بين التفكير التحليلي، والدبلوماسية في التعامل مع العملاء، والحزم في اتخاذ القرار؟<br>في Clean Life، نبحث عن أخصائي جودة ومعالجة شكاوى العملاء ليكون حلقة الوصل بين العميل والعمليات، ويتولى التحقيق في الشكاوى التشغيلية، وتحليل أسبابها، واتخاذ القرارات المناسبة لضمان رضا العملاء وتحسين جودة الخدمات.<br>المهام والمسؤولياتاستقبال وتحليل الشكاوى الواردة عبر مختلف القنوات (الهاتف، وسائل التواصل الاجتماعي، التطبيق، وغيرها).مراجعة الصور والمرفقات المرتبطة بالشكوى وتحليلها وفق معايير الجودة المعتمدة.التنسيق والتواصل المباشر مع المشرفين والفرق التشغيلية للتحقق من أسباب المشكلة وإجراء تحليل جذري للأسباب (Root Cause Analysis).اتخاذ القرار المناسب لمعالجة الشكوى، بما يشمل إعادة تقديم الخدمة، أو التعويض، أو تصحيح الإجراءات التشغيلية.التعامل باحترافية مع العملاء الغاضبين واحتواء المواقف الصعبة بما يضمن تحقيق أعلى مستويات رضا العملاء.إعداد تقارير دورية عن الشكاوى المتكررة، وتحليل أسبابها، وتقديم توصيات لتحسين جودة التشغيل والخدمة.التعاون مع الإدارات المختلفة لضمان تنفيذ الإجراءات التصحيحية والوقائية.المساهمة في رفع جودة الخدمات وتحسين تجربة العملاء بشكل مستمر.<br>المؤهلات والمتطلباتخبرة لا تقل عن سنتين في قطاع التشغيل أو خدمات النظافة، أو خبرة قوية في إدارة الشكاوى التشغيلية.مهارات تحليلية عالية والقدرة على تقييم الصور والأدلة وربطها بالواقع التشغيلي.شخصية قيادية وحازمة في التعامل مع الفرق التشغيلية.قدرة عالية على العمل تحت الضغط وإدارة عدة حالات في وقت واحد.مهارات ممتازة في التواصل، والتفاوض، وحل المشكلات.إجادة استخدام برامج Microsoft Office وأنظمة CRM تعتبر ميزة إضافية.يشترط التواجد في مدينة الرياض.<br>We're Hiring | Customer Complaints & Quality Specialist???? Location: Riyadh, Saudi Arabia<br>About the Role Do you have a sharp eye for identifying details beyond what appears in a photo? Can you combine analytical thinking, customer empathy, and decisive operational judgment? At Clean Life, we're looking for a Customer Complaints & Quality Specialist to investigate operational complaints, identify root causes, coordinate with field teams, and deliver the best possible resolution while ensuring outstanding customer satisfaction and continuous operational improvement.<br>Key Responsibilities Receive, review, and analyze customer complaints submitted through multiple channels, including calls, social media, and the mobile application. Examine complaint-related photos and supporting documents against the company's quality standards. Coordinate directly with supervisors and field teams to verify incidents and conduct thorough Root Cause Analysis (RCA). Make timely and well-informed decisions regarding the most appropriate resolution, including service recovery, compensation, or corrective operational actions. Professionally handle escalated and dissatisfied customers, turning negative experiences into positive customer success stories. Prepare regular reports highlighting recurring complaint trends, root causes, and recommendations for operational and service quality improvements. Collaborate with cross-functional teams to ensure corrective and preventive actions are effectively implemented. Contribute to continuous improvement initiatives that enhance service quality and customer experience.<br>Qualifications & Requirements Minimum of 2 years of experience in Operations, Facilities Management, Cleaning Services, or a similar environment, or proven experience managing complex operational complaints. Strong analytical skills with the ability to assess visual evidence and connect it to real operational situations. Confident and decisive personality with the ability to work effectively with field operations teams. Excellent ability to work under pressure and manage multiple customer cases simultaneously. Strong communication, negotiation, and conflict-resolution skills. Experience using CRM systems and Microsoft Office is an advantage. Must be based in Riyadh, Saudi Arabia.

overview:This is a full-time on-site role for a Financial Analyst & budgeting planning . The Financial Analyst & budgeting planning officer will be responsible for day-to-day tasks with Financial budgeting & planning Manager . Key Responsibilities:Capture and analyse the financial statement and operational information and report on various indicators for decision making process. Assist on annual budget preparation of the company including (Operating budget, project budgets “Cap Ex", and H. O. budget) and provide timely performance reporting. Develop and perform on-going analysis of cash flows forecast and liquidity. Evaluate leverage and capital structure and propose optimal structure. Responsible for handling all facilities with banks. Devise, develop and analyse monthly performance reports for each Investment and company) Devise and develop relevant and timely reporting to department heads. Develop valuation models (including projections) to evaluate the performance of investments properly. Prepare and analyse the financial feasibility of proposed development projects and investments and analyse the financial structure of proposed transactions. Coordinate with development team in the preparation of development cost estimates and updates and assist with compiling relevant information for all development projects. Track development projects expenditures versus budget. Qualification: Bachelor’s degree in finance only . Familiar with Financial planning, forecasting, budgeting, analysis, and reporting.4-6 years of relevant experience with minimum in a similar role. Professional Certificates: CFA, CMA is a plus .

We are looking for an Operations & Supply Chain Analyst to improve the speed, efficiency, and reliability of Autobia’s operational flow across procurement, inbound logistics, fulfillment, and dispatch. You will work at the intersection of procurement, operations, and analytics to identify bottlenecks, improve workflows, and build the visibility needed for better day-to-day decision-making.<br>This role requires strong analytical thinking, hands-on problem-solving, and the ability to turn operational data into practical improvements. The ideal candidate is comfortable working in a fast-paced environment, building structure where it is missing, and helping teams execute changes that improve service levels, throughput, and operational discipline.<br>Key Responsibilities: Map and monitor end-to-end order cycle time across sourcing, first-mile logistics, fulfillment, and last-mile logistics, and identify where speed and execution are being lost. Analyze operational bottlenecks across procurement, inbound flow, fulfillment center throughput, and dispatch readiness, and support actions to improve them. Track supplier performance, operational delays, and key exception patterns to improve reliability, response time, and execution quality. Build and maintain dashboards, reports, and alerts that improve visibility and support faster operational decision-making. Support process improvement initiatives by measuring current performance, identifying gaps, and tracking results after implementation. Translate operational data into clear insights and practical recommendations for procurement, operations, and leadership teams. Partner with cross-functional stakeholders to improve execution discipline and support continuous operational improvement across the business. Track operational KPIs — including order cycle time, on-time fulfillment rate, inbound lead time, and supplier fill rate — and highlight areas of underperformance and opportunity<br>Qualifications:Bachelor’s degree in Supply Chain, Industrial Engineering, Operations, Statistics, Data Science, Economics, or a related field, or equivalent practical experience.2+ years of experience in supply chain, operations, procurement, analytics, or a similar role in a startup, marketplace, retail, distribution, or logistics-driven environment. Strong analytical and problem-solving skills. Good SQL skills and comfort working with operational datasets. Experience with spreadsheets, reporting tools, and BI dashboards. Ability to translate data into operational insights and actionable recommendations. Strong communication and stakeholder management skills. Arabic fluency. Nice to Have:Experience in automotive, ecommerce, marketplace, retail, or distribution environments. Familiarity with AI and database tools such as Claude Code, Metabase, or similar BI platforms.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced Supply Chain Analyst to support procurement and category management activities for Drilling &amp; Completions operations.<br> The role is responsible for developing sourcing and contracting strategies, driving cost optimization initiatives, and managing supplier performance while ensuring alignment with operational and business objectives within the oil and gas sector.<br> Key Responsibilities Develop and implement sourcing, contracting, and category management strategies for Drilling &amp; Completions materials and services.<br> Identify and execute cost-saving and value-creation opportunities across supply chain activities.<br> Support supplier evaluation, selection, negotiation, and performance management processes.<br> Analyze market trends, spend data, and supply chain risks to support strategic decision-making.<br> Ensure compliance with company procurement policies and industry best practices.<br> Utilize SAP and Ariba systems for procurement, sourcing, and contract management activities.<br> Qualifications &amp; Experience Bachelor’s degree in Engineering, Business Administration, or a related discipline (Engineering preferred).<br> Master’s degree is desirable.<br> Minimum 10 years of progressive experience in the oil and gas industry, with strong expertise in Supply Chain Management and Category Management.<br> Extensive experience in Drilling &amp; Completions categories, including both materials and services.<br> Experience supporting unconventional resource operations and developing contractual strategies for drilling and completion activities.<br> Strong working knowledge of SAP and Ariba systems.<br> CSCP (Certified Supply Chain Professional) certification is preferred.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

MI & Data Analysis Analyst<br>Nationality: Saudi Nationals Only<br>Job Summary We are seeking a skilled MI & Data Analysis Analyst to join the Central Planning & Control Unit. The ideal candidate will be responsible for delivering management information (MI), developing dashboards, analyzing operational data, and preparing executive-level reports to support business decision-making.<br>Key Responsibilities Prepare, analyze, and maintain management reports using Power BI, Tableau, Excel, and other reporting tools. Design, develop, and enhance interactive dashboards. Collect, validate, and analyze operational data to identify trends and provide actionable insights. Develop professional executive presentations using Microsoft Power Point. Define, monitor, and report on KPIs. Ensure data accuracy, consistency, and timely reporting. Support reporting automation and continuous improvement initiatives. Collaborate with stakeholders to gather reporting requirements and standardize reporting practices.<br>Required Qualifications Bachelor's degree in:Management Information Systems (MIS) Business Administration Computer Science Information Technology, or a related field.<br>Experience Minimum 2 years of experience in:Management Information (MI) Data Analysis Business Intelligence Reporting & Dashboard Development<br>Technical Skills Power BITableau Advanced Microsoft Excel Microsoft Power Point Dashboard Design Data Analysis & Reporting KPI Monitoring<br>Preferred Certifications Tableau Desktop Specialist (Preferred) ITIL Foundation (Preferred)<br>Language Requirements Excellent written and spoken English is mandatory.<br>Saudi Nationals only.<br><br>Also, You can forward your CV through below link for more upcoming Job vacancies: https://cv-fnrco.com

JOB PURPOSE: Responsible for designing, analyzing and administrating compensation and benefits programs. Additionally, develop, review and enforce HR policies to ensure alignment with organization strategy and compliance. This role also cover the performance management system (PMS).<br>KEY ACCOUNTABILITIES: Analyze HR policy and general personnel benefit provisions, evaluates the same against prevailing practices among similar organizations and prepares reports and recommendations. Study relevant legislation and labor arbitration decisions to assess trends, ensure that specific HR policy provisions comply with relevant laws, plans needed modifications. Assist in annual Workforce Budget for all departments by gathering all data and liaising with Managers to ensure timely completion of workforce planning budget. Issues final approved Manpower Budget, Organization Charts and Establishment and monitors implementation generates periodic reports. Develop, update and maintain integrity of the organization charts to ensure smooth and adequate implementation and ensures the requests for variation are in line with workforce plan and company policy. Develop and implement the complete Performance Management System from Goal Setting Stage to the Merit Assignment and Bonus Pay-out to SASREF employees. Coordinate merit increase and variable pay processes, and ensure managers understand and conform to compensation vehicles, processes and philosophy. Ensure the implementation of Promotion policy & procedure. Make the reward programs competitive in the local and international labor market, upholding relevant legal and quality requirements and accepted prevailing practices. Ensure all positions have well defined, and appropriate job descriptions and business processes and work activities relevant to position, are executed in compliance with SASREF policy. Execute all position management related activities including system data foundation, reports, data cleansing, etc.<br>Safety: Description:Workplace (WPS) and Process (PSM) Safety:Ensure that measures to protect personal safety and well-being are always in place and that personal actions do not jeopardize the safety and well-being of others. Adhere strictly to all IOWs, Safe Operating Procedures, and Safe Work Instructions - thus preventing potential WPS and PSM incidents at all times. Always comply with the SASREF HSE Policy, the 5 Safety Principles and 8 Golden Safety Rules.<br>Cybersecurity:Description:Maintain SASREF’s cybersecurity by implementing security best practices. Adhere strictly to all cybersecurity requirements while dealing with SASREF’s assets and data Comply always with SASREF’s information security policies.<br><br>QUALIFICATIONS & EXPERIENCE:Bachelor's degree in Human Resources, Business Administration or equivalent Minimum 4 of relevant experience Certifications such as CCP/GRP are preferable<br>Compensation & Benefits:SASREF values its people as they are its greatest asset. We shaped our compensation and benefits to provide wide variety of excellent and competitive packages to our diverse employees. We aim to Attract, Maintain, Engage & Retain our employees. Compensation & Benefits<br>Post Dates:Starting Date: 16-June-2026End Date: 16-July-2026

MI & Data Analysis Analyst<br>Nationality: Saudi Nationals Only<br>Job Summary We are seeking a skilled MI & Data Analysis Analyst to join the Central Planning & Control Unit. The ideal candidate will be responsible for delivering management information (MI), developing dashboards, analyzing operational data, and preparing executive-level reports to support business decision-making.<br>Key Responsibilities Prepare, analyze, and maintain management reports using Power BI, Tableau, Excel, and other reporting tools. Design, develop, and enhance interactive dashboards. Collect, validate, and analyze operational data to identify trends and provide actionable insights. Develop professional executive presentations using Microsoft Power Point. Define, monitor, and report on KPIs. Ensure data accuracy, consistency, and timely reporting. Support reporting automation and continuous improvement initiatives. Collaborate with stakeholders to gather reporting requirements and standardize reporting practices.<br>Required Qualifications Bachelor's degree in:Management Information Systems (MIS) Business Administration Computer Science Information Technology, or a related field.<br>Experience Minimum 2 years of experience in:Management Information (MI) Data Analysis Business Intelligence Reporting & Dashboard Development<br>Technical Skills Power BITableau Advanced Microsoft Excel Microsoft Power Point Dashboard Design Data Analysis & Reporting KPI Monitoring<br>Preferred Certifications Tableau Desktop Specialist (Preferred) ITIL Foundation (Preferred)<br>Language Requirements Excellent written and spoken English is mandatory.<br>Saudi Nationals only.<br><br>Also, You can forward your CV through below link for more upcoming Job vacancies: https://cv-fnrco.com

Role Description<br>As SAP subject matter expert for SD and MM modules, be responsible for project specification, and execution as well as comprehensive supporting in ongoing operations.<br>Responsibilities1- Definition of SAP specifications in coordination with the business team and other stakeholders in SAP roll-out projects.2- Supporting the sales, purchasing business processes optimization in the day-to-day operations, as well as incident analyses to ensure sustainable solutions. Monitor interface running.3- Identify business requirements, challenges, issues, and propose solution in related modules.4- Provide training to local business users.5- Collaborate, manage and control the external service providers based on KPIs.6- Contribute to the harmonization of business processes with other IT application teams.7- Coordinate with internal IT teams from global, regio to implement global IT strategies, policies, and procedures to facilitate business operations and achieve company objectives.<br>Key requirements1- Strong knowledge of SAP SD and MM modules and their implementation. SAP certification is highly preferred.2- Knowledge and experience at SAP CS module or SAP Variant Configuration are highly preferred.3- Proven working experience as SAP SD or MM consultant or analyst in the SAP domain. At least 2 full-cycle SAP implementation project experience or 3 years SAP service/support experience.4- Working experience or project experience in discreate manufacturing industry is required. Working experience in the Middle East countries is highly preferred.6- Proactively customer and solution oriented. Good analytical skills and a talent for communication and coordination.7- Enjoy working in an international environment with matrix structures. Good team player.8- A university degree in finance, business administration, computer science, engineering, or a comparable qualification.9- Fluent in English.10- MS Office applications

<p>The Business Data Analyst II role has a national salary range of $55,000 - $90,000.</p><p>For roles within California the range is $70,304 - $90,000, Washington is $80,169 - $90,000, New York is 62,354 - $90,000 and Colorado 57,500 - $90,000.</p><p>DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, and a generous PTO policy.</p><p><br></p><p>Are you ready to turn data into decisions that drive real impact in the supply chain world? At DHL Supply Chain, we’re looking for a Business Data Analyst II who thrives on solving complex problems, creating powerful visualizations, and delivering actionable insights. This is your chance to be at the heart of operations, influencing strategy and performance in a dynamic warehouse environment. If you're a curious, self-driven problem solver with a passion for analytics, innovation, and impact—this role is for you!</p><p><br></p><p><strong>Job Description</strong></p><p>As a Business Data Analyst II, you will play a key role in transforming operational data into strategic insights that improve performance, reduce costs, and enhance service levels. You’ll collaborate with site leadership and key stakeholders across operations to develop models, dashboards, and reports that guide decision-making and drive continuous improvement.</p><p>Responsibilities</p><ul><li>Develop and maintain Power BI reports to support operational and strategic decisions</li><li>Full development of Power BI including data visualization and back-end data model design</li><li>Clean, model, and analyze data using SQL, DAX, and statistical techniques to uncover trends and drive improvements</li><li>Collaborate with site and sector leadership to identify opportunities for efficiency and cost reduction</li><li>Assist various functional teams (HR, Finance, etc.) with customized analytical solutions to meet evolving business needs</li><li>Translate complex data into clear, actionable insights through presentations and reports for internal and customer use</li><li>Ability to leverage data from various systems that support our operations (Warehouse Management System, Timekeeping systems, etc.)</li></ul><p><br></p><p><strong>Required Experience</strong></p><ul><li>Bachelor’s degree in Business, Logistics, Mathematics, Statistics, or a related field, or 4 years of equivalent professional experience, required</li><li>0–2 years of experience in data analytics, business intelligence, or a related field, required</li><li>Hands-on experience using SQL or other scripting languages (such as Python or R) to query, clean, and transform data, preferred</li><li>Proficiency in Power BI, including building dashboards and reports, required</li><li>Experience writing DAX expressions to automate and enhance Power BI reports, preferred</li><li>Familiarity with statistical concepts and data modeling techniques, preferred</li><li>Excellent communication and presentation skills, with the ability to translate data into actionable insights, preferred</li><li>Must be able to work fully onsite if role based out of a warehouse, required</li></ul><p><br></p><p>Our Organization is an equal opportunity employer.</p>

We are partnering with a leading organization in Saudi Arabia to appoint an experienced HRIS Manager to lead the organization's HR systems, technology landscape, and digital HR initiatives. This is a confidential replacement hire offering an excellent opportunity for an HR technology professional to drive system optimization, enhance HR processes, and support the organization's ongoing digital transformation.<br>Key Responsibilities:<br>• Lead the administration, maintenance, and continuous improvement of the HRIS platform• Manage SAP Success Factors, ensuring system stability, performance, and data integrity• Oversee HRIS implementations, system upgrades, testing, and release management• Provide technical support, troubleshoot system issues, and ensure timely resolution• Partner with HR and IT teams to manage system integrations and process enhancements• Support HR operations through effective system configuration, reporting, and data management• Drive user adoption through training, documentation, and end-user support• Contribute to HR digital transformation initiatives and identify opportunities for process automation and optimization• Ensure compliance with data governance, security, and HR system best practices<br>Candidate Profile:• Approximately 10+ years of HR experience, including 2–3+ years in a dedicated HRIS role• Strong hands-on experience with SAP Success Factors• Proven track record managing HRIS implementations, maintenance, upgrades, troubleshooting, and user support• Experience managing HR processes, HR data, and system integrations• Strong analytical, problem-solving, and stakeholder management skills• Knowledge of SAP HANA is highly desirable• Experience supporting Success Factors implementation projects and HR digital transformation initiatives is an advantage<br>This is an excellent opportunity for an experienced HRIS professional to join a leading organization and play a key role in shaping its HR technology strategy and supporting business transformation.<br>If you have the relevant experience—or know someone who would be a great fit—I would be happy to discuss this opportunity in complete confidence. Please send me a direct message or share your CV.