System Administrator

<p>Role purpose Elicit, analyze, document, validate, and trace business requirements for ServiceNow GRC/IRM and SPM implementation workstreams. The Business Analyst connects business stakeholders with implementation teams and ensures that each approved product scope is clear, complete, testable, and controlled. Technical solution design, configuration, and development are owned by the assigned ServiceNow consultant or architect, not this role.</p><p>Key responsibilities Plan and facilitate discovery interviews, workshops, walkthroughs, and requirement-validation sessions. Document business objectives, scope, stakeholders, organizational coverage, processes, pain points, controls, data needs, reports, notifications, roles, and acceptance criteria. Develop current-state and future-state process models, business requirement documents, user stories, use cases, process narratives, decision logs, and requirements traceability matrices. Break down approved capabilities into clear, prioritized, non-duplicative requirements and identify dependencies, assumptions, exclusions, and unresolved decisions. Work with ServiceNow consultants and architects to validate feasibility without prematurely prescribing technical solutions. Support functional data and integration requirement definition, including business mappings, ownership, validation rules, reconciliation needs, and business acceptance. Prepare UAT scenarios and test cases from approved requirements; support test execution, defect clarification, retesting, and sign-off. Maintain scope and change-control discipline and assess requirement changes for downstream impact on design, data, integration, testing, effort, and schedule. Develop the end user training material and conduct end user training sessions before or after going live. Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation. Maintain accurate meeting outputs, action logs, decisions, and stakeholder approvals.</p><p><strong>Desired Candidate Profile</strong></p><p>Mandatory experience and knowledge</p><ul><li>At least 5 years of business-analysis experience, including at least 2 years on ServiceNow implementation projects.</li><li>Previous ServiceNow implementation experience in at least one proposal-scope domain: Policy, Compliance, Risk, Audit, BCM, SPM, Demand, Portfolio, Project/Program Management, or a closely related capability.</li><li>Proven experience producing BRDs, process maps, user stories, acceptance criteria, use cases, traceability matrices, and UAT test cases.</li><li>Ability to facilitate workshops with business owners, subject-matter experts, technical teams, and senior stakeholders.</li><li>Understanding of data, integration, role, workflow, notification, report/dashboard, and non-functional requirement categories.</li><li>Strong analytical writing and the ability to separate confirmed scope from assumptions, recommendations, and open issues.</li></ul><p>Preferred experience</p><ul><li>Experience across both GRC/IRM and SPM; deep experience in one with working exposure to the other is acceptable.</li><li>Knowledge of BPMN, BABOK, agile delivery, ServiceNow implementation methodology, and regulated-enterprise governance.</li><li>Experience with requirements tools such as Jira, Azure DevOps, ServiceNow Agile Development, Confluence, or equivalent.</li><li>Arabic language proficiency (spoken and written) is strongly preferred; professional English is required.</li></ul><p>Academic and professional certifications</p><ul><li>Required: Bachelor s degree in Business Administration, Information Systems, Computer Science, Engineering, Finance, Accounting, Risk Management, or a related discipline.</li><li>Required: Recognized business-analysis certification or advanced training, such as CBAP, CCBA, PMI-PBA, BCS Business Analysis, IIBA-AAC, or equivalent appropriate to experience level.</li><li>Strongly preferred: ServiceNow Certified System Administrator (CSA).</li><li>Preferred: CIS-RC, CIS-SPM, or relevant ServiceNow implementation micro-certifications/accreditations.</li><li>Preferred: Relevant domain certification in risk, audit, compliance, BCM, project management, portfolio management, or agile delivery.</li></ul><p>Core competencies</p><ul><li>Requirements elicitation and analysis</li><li>Process modelling and documentation</li><li>Facilitation and stakeholder alignment</li><li>Traceability and scope control</li><li>UAT design and defect clarification</li><li>Clear professional writing</li></ul>

<p>Role purpose Lead or support the functional implementation of ServiceNow Governance, Risk, and Compliance / Integrated Risk Management capabilities. The role translates approved governance and assurance processes into practical ServiceNow requirements and configurations, supports customer workshops, and helps deliver traceable, testable, and adoption-ready solutions. Conduct discovery and process workshops with policy, compliance, risk, BCM, internal audit, control-owner, and technology stakeholders. Assess current-state processes and define future-state workflows, roles, approvals, notifications, escalations, evidence needs, and reporting requirements. Configure or guide configuration of applicable ServiceNow GRC/IRM capabilities in line with approved requirements, platform standards, and agreed scope. Define entity, authority document, policy, control, risk, issue, indicator, continuity, audit, finding, remediation, and evidence relationships where applicable. Prepare or review functional design documents, user stories, acceptance criteria, configuration workbooks, process flows, and traceability records. Support data mapping and migration validation for policies, regulatory content, risks, controls, audits, findings, plans, and related historical records. Support integration requirement definition and functional validation while coordinating technical design and development with the responsible integration team. Prepare test scenarios; support system integration testing, UAT preparation, defect triage, remediation validation, and business sign-off. Develop the end user training material and conduct end user training sessions before or after going live. Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation. Advise stakeholders on practical use of out-of-box GRC/IRM capabilities and identify requests requiring customization, additional licensing, or change control. Identify scope gaps, dependencies, risks, assumptions, and change requests early; avoid unsupported commitments or undocumented configuration.</p><p><strong>Desired Candidate Profile</strong></p><p>Mandatory experience and knowledge At least 5 years of relevant GRC, assurance, resilience, or ServiceNow consulting experience, including at least 3 years of hands-on ServiceNow implementation exposure. Hands-on practitioner or implementation experience in at least one of the following domains: Compliance Management, Business Continuity Management, or Internal Audit. Experience in more than one is strongly preferred. Demonstrated ServiceNow GRC/IRM implementation experience involving at least one relevant product area such as Policy and Compliance, Risk, Audit, or BCM. Working knowledge of controls, evidence, issues/findings, remediation, approvals, attestations, assessments, reporting, and audit trails. Ability to facilitate business workshops and convert business needs into implementable and testable functional requirements. Experience supporting UAT, defect resolution, data validation, and deployment readiness. Fluent Arabic language proficiency, spoken and written, is mandatory for this role given direct workshop facilitation with Arabic-speaking policy, compliance, risk, BCM, and audit stakeholders.</p><p>Preferred experience Experience with enterprise or regulated organizations, especially banking or financial services. Exposure to regulatory and control frameworks such as SAMA, ISO 27001, ISO 22301, ISO 31000, COSO, COBIT, NIST, or equivalent. Experience with third-party risk, operational resilience, regulatory change, control testing, indicators, or issue management. Ability to review ServiceNow configuration and flows and communicate effectively with developers and architects.</p><p>Academic and professional certifications Required: Relevant bachelor s degree such as Information Systems, Computer Science, Engineering, Business Administration, Risk Management, Accounting, Finance, or a related discipline. Required: ServiceNow Certified System Administrator (CSA). Required or to be obtained within the agreed onboarding period: ServiceNow Certified Implementation Specialist Risk and Compliance (CIS-RC). Required: At least one relevant professional certification appropriate to the candidate s domain depth, such as CISA, CIA, CRISC, CGEIT, ISO 27001 Lead Implementer/Lead Auditor, ISO 22301 Lead Implementer/Lead Auditor, CBCI/CBCP, PMI-RMP, or equivalent. Strongly preferred: Postgraduate qualification in risk, audit, compliance, resilience, information systems, or business administration.</p><p>Core competencies GRC process design and analytical thinking ServiceNow functional configuration Workshop facilitation and stakeholder management Requirements traceability and documentation Quality, testing, and evidence discipline Scope, dependency, and risk management .</p>

<p>Role purpose Own or support the business-facing data workstream for ServiceNow GRC/IRM and SPM implementation. The role profiles source data, defines mappings and quality rules, coordinates cleansing decisions, validates transformed and loaded data, and provides auditable reconciliation evidence. Technical extraction, transformation, or loading development is performed only when explicitly assigned.</p><p>Key responsibilities Inventory source systems, files, owners, entities, fields, reference data, attachments, history, volumes, formats, and known quality issues. Profile source data and quantify completeness, validity, consistency, uniqueness, referential integrity, duplication, and timeliness issues. Develop and maintain source-to-target mapping specifications, data dictionaries, transformation rules, lookup mappings, defaulting rules, and ownership records. Define clear data cleansing, standardization, de-duplication, enrichment, archival, rejection, exception, and remediation rules with business owners. Coordinate mapping workshops for policy, authority document, control, risk, audit, finding, BCM, portfolio, demand, project, resource, financial, and related data as applicable. Prepare validation queries, sampling approaches, control totals, reconciliation reports, exception logs, and migration sign-off evidence. Validate mock loads and migration cycles; document defects and support root-cause analysis, correction, retesting, and readiness decisions. Support attachment and historical-data assessment, privacy/security classification, retention requirements, and access constraints. Collaborate with ServiceNow consultants, data engineers, integration teams, and business owners while maintaining clear accountability for source correction and target validation. Develop the end user training material and conduct end user training sessions before or after going live. Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation. Maintain mapping version control, lineage, decisions, assumptions, risks, and change impacts.</p><p><strong>Desired Candidate Profile</strong></p><p>Mandatory experience and knowledge At least 5 years of data analysis, data quality, migration, master/reference data, or data-management experience, including at least 2 years supporting ServiceNow implementations. Previous ServiceNow data mapping or migration experience in at least one proposal-scope domain: Policy, Compliance, Risk, Audit, BCM, SPM, Demand, Portfolio, Project, or a closely related capability. Strong hands-on capability in source-to-target mapping, data profiling, cleansing-rule definition, validation, reconciliation, and exception management. Proficiency in SQL and advanced spreadsheet analysis; ability to work with CSV, JSON, APIs, relational data, and large structured extracts. Understanding of ServiceNow tables, reference fields, choice/lookup data, import sets, transform concepts, sys_ids, coalesce logic, and data-load dependencies. Ability to produce clear mapping specifications, data-quality reports, issue logs, and migration sign-off evidence.</p><p>Preferred experience Experience with ServiceNow import sets, transform maps, IntegrationHub, or ETL tools, while recognizing that development may sit with a separate technical team. Experience with high-volume historical records, attachments, multilingual data, regulatory content, or complex reference-data mappings. Knowledge of data governance, metadata, lineage, privacy, retention, and data-quality controls. Experience using Power Query, Python, data-quality tools, BI tools, or reconciliation automation. Arabic language proficiency (spoken and written) is strongly preferred; professional English is required.</p><p>Academic and professional certifications Required: Bachelor s degree in Computer Science, Information Systems, Data Science, Engineering, Statistics, Mathematics, Business Analytics, or a related discipline. Required: Recognized data qualification or certification appropriate to the role, such as DAMA CDMP, DCAM, Microsoft data certification, Informatica certification, or equivalent. Strongly preferred: ServiceNow Certified System Administrator (CSA). Preferred: ServiceNow implementation certification or training relevant to GRC/IRM, SPM, IntegrationHub, or platform data management. Preferred: SQL, data-quality, ETL, BI, or cloud-data certification supported by practical experience.</p><p>Core competencies Data profiling and quality analysis Source-to-target mapping Cleansing and validation rule design SQL and reconciliation Metadata, lineage, and documentation Cross-team issue resolution</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Role purpose Elicit, analyze, document, validate, and trace business requirements for ServiceNow GRC/IRM and SPM implementation workstreams.<br> The Business Analyst connects business stakeholders with implementation teams and ensures that each approved product scope is clear, complete, testable, and controlled.<br> Technical solution design, configuration, and development are owned by the assigned ServiceNow consultant or architect, not this role.<br> Key responsibilities · Plan and facilitate discovery interviews, workshops, walkthroughs, and requirement-validation sessions.<br> · Document business objectives, scope, stakeholders, organizational coverage, processes, pain points, controls, data needs, reports, notifications, roles, and acceptance criteria.<br> · Develop current-state and future-state process models, business requirement documents, user stories, use cases, process narratives, decision logs, and requirements traceability matrices.<br> · Break down approved capabilities into clear, prioritized, non-duplicative requirements and identify dependencies, assumptions, exclusions, and unresolved decisions.<br> · Work with ServiceNow consultants and architects to validate feasibility without prematurely prescribing technical solutions.<br> · Support functional data and integration requirement definition, including business mappings, ownership, validation rules, reconciliation needs, and business acceptance.<br> · Prepare UAT scenarios and test cases from approved requirements; support test execution, defect clarification, retesting, and sign-off.<br> · Maintain scope and change-control discipline and assess requirement changes for downstream impact on design, data, integration, testing, effort, and schedule.<br> · Develop the end user training material and conduct end user training sessions before or after going live.<br> · Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation.<br> · Maintain accurate meeting outputs, action logs, decisions, and stakeholder approvals.<br> Mandatory experience and knowledge · At least 5 years of business-analysis experience, including at least 2 years on ServiceNow implementation projects.<br> · Previous ServiceNow implementation experience in at least one proposal-scope domain: Policy, Compliance, Risk, Audit, BCM, SPM, Demand, Portfolio, Project/Program Management, or a closely related capability.<br> · Proven experience producing BRDs, process maps, user stories, acceptance criteria, use cases, traceability matrices, and UAT test cases.<br> · Ability to facilitate workshops with business owners, subject-matter experts, technical teams, and senior stakeholders.<br> · Understanding of data, integration, role, workflow, notification, report/dashboard, and non-functional requirement categories.<br> · Strong analytical writing and the ability to separate confirmed scope from assumptions, recommendations, and open issues.<br> Preferred experience · Experience across both GRC/IRM and SPM; deep experience in one with working exposure to the other is acceptable.<br> · Knowledge of BPMN, BABOK, agile delivery, ServiceNow implementation methodology, and regulated-enterprise governance.<br> · Experience with requirements tools such as Jira, Azure DevOps, ServiceNow Agile Development, Confluence, or equivalent.<br> · Arabic language proficiency (spoken and written) is strongly preferred; professional English is required.<br> Academic and professional certifications · Required: Bachelor’s degree in Business Administration, Information Systems, Computer Science, Engineering, Finance, Accounting, Risk Management, or a related discipline.<br> · Required: Recognized business-analysis certification or advanced training, such as CBAP, CCBA, PMI-PBA, BCS Business Analysis, IIBA-AAC, or equivalent appropriate to experience level.<br> · Strongly preferred: ServiceNow Certified System Administrator (CSA).<br> · Preferred: CIS-RC, CIS-SPM, or relevant ServiceNow implementation micro-certifications/accreditations.<br> · Preferred: Relevant domain certification in risk, audit, compliance, BCM, project management, portfolio management, or agile delivery.<br> Core competencies Requirements elicitation and analysis Process modelling and documentation Facilitation and stakeholder alignment Traceability and scope control UAT design and defect clarification Clear professional writing</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Role purpose Elicit, analyze, document, validate, and trace business requirements for ServiceNow GRC/IRM and SPM implementation workstreams.<br> The Business Analyst connects business stakeholders with implementation teams and ensures that each approved product scope is clear, complete, testable, and controlled.<br> Technical solution design, configuration, and development are owned by the assigned ServiceNow consultant or architect, not this role.<br> Key responsibilities · Plan and facilitate discovery interviews, workshops, walkthroughs, and requirement-validation sessions.<br> · Document business objectives, scope, stakeholders, organizational coverage, processes, pain points, controls, data needs, reports, notifications, roles, and acceptance criteria.<br> · Develop current-state and future-state process models, business requirement documents, user stories, use cases, process narratives, decision logs, and requirements traceability matrices.<br> · Break down approved capabilities into clear, prioritized, non-duplicative requirements and identify dependencies, assumptions, exclusions, and unresolved decisions.<br> · Work with ServiceNow consultants and architects to validate feasibility without prematurely prescribing technical solutions.<br> · Support functional data and integration requirement definition, including business mappings, ownership, validation rules, reconciliation needs, and business acceptance.<br> · Prepare UAT scenarios and test cases from approved requirements; support test execution, defect clarification, retesting, and sign-off.<br> · Maintain scope and change-control discipline and assess requirement changes for downstream impact on design, data, integration, testing, effort, and schedule.<br> · Develop the end user training material and conduct end user training sessions before or after going live.<br> · Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation.<br> · Maintain accurate meeting outputs, action logs, decisions, and stakeholder approvals.<br> Mandatory experience and knowledge · At least 5 years of business-analysis experience, including at least 2 years on ServiceNow implementation projects.<br> · Previous ServiceNow implementation experience in at least one proposal-scope domain: Policy, Compliance, Risk, Audit, BCM, SPM, Demand, Portfolio, Project/Program Management, or a closely related capability.<br> · Proven experience producing BRDs, process maps, user stories, acceptance criteria, use cases, traceability matrices, and UAT test cases.<br> · Ability to facilitate workshops with business owners, subject-matter experts, technical teams, and senior stakeholders.<br> · Understanding of data, integration, role, workflow, notification, report/dashboard, and non-functional requirement categories.<br> · Strong analytical writing and the ability to separate confirmed scope from assumptions, recommendations, and open issues.<br> Preferred experience · Experience across both GRC/IRM and SPM; deep experience in one with working exposure to the other is acceptable.<br> · Knowledge of BPMN, BABOK, agile delivery, ServiceNow implementation methodology, and regulated-enterprise governance.<br> · Experience with requirements tools such as Jira, Azure DevOps, ServiceNow Agile Development, Confluence, or equivalent.<br> · Arabic language proficiency (spoken and written) is strongly preferred; professional English is required.<br> Academic and professional certifications · Required: Bachelor’s degree in Business Administration, Information Systems, Computer Science, Engineering, Finance, Accounting, Risk Management, or a related discipline.<br> · Required: Recognized business-analysis certification or advanced training, such as CBAP, CCBA, PMI-PBA, BCS Business Analysis, IIBA-AAC, or equivalent appropriate to experience level.<br> · Strongly preferred: ServiceNow Certified System Administrator (CSA).<br> · Preferred: CIS-RC, CIS-SPM, or relevant ServiceNow implementation micro-certifications/accreditations.<br> · Preferred: Relevant domain certification in risk, audit, compliance, BCM, project management, portfolio management, or agile delivery.<br> Core competencies Requirements elicitation and analysis Process modelling and documentation Facilitation and stakeholder alignment Traceability and scope control UAT design and defect clarification Clear professional writing</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Role purpose Own or support the business-facing data workstream for ServiceNow GRC/IRM and SPM implementation.<br> The role profiles source data, defines mappings and quality rules, coordinates cleansing decisions, validates transformed and loaded data, and provides auditable reconciliation evidence.<br> Technical extraction, transformation, or loading development is performed only when explicitly assigned.<br> Key responsibilities · Inventory source systems, files, owners, entities, fields, reference data, attachments, history, volumes, formats, and known quality issues.<br> · Profile source data and quantify completeness, validity, consistency, uniqueness, referential integrity, duplication, and timeliness issues.<br> · Develop and maintain source-to-target mapping specifications, data dictionaries, transformation rules, lookup mappings, defaulting rules, and ownership records.<br> · Define clear data cleansing, standardization, de-duplication, enrichment, archival, rejection, exception, and remediation rules with business owners.<br> · Coordinate mapping workshops for policy, authority document, control, risk, audit, finding, BCM, portfolio, demand, project, resource, financial, and related data as applicable.<br> · Prepare validation queries, sampling approaches, control totals, reconciliation reports, exception logs, and migration sign-off evidence.<br> · Validate mock loads and migration cycles; document defects and support root-cause analysis, correction, retesting, and readiness decisions.<br> · Support attachment and historical-data assessment, privacy/security classification, retention requirements, and access constraints.<br> · Collaborate with ServiceNow consultants, data engineers, integration teams, and business owners while maintaining clear accountability for source correction and target validation.<br> · Develop the end user training material and conduct end user training sessions before or after going live.<br> · Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation.<br> · Maintain mapping version control, lineage, decisions, assumptions, risks, and change impacts.<br> Mandatory experience and knowledge · At least 5 years of data analysis, data quality, migration, master/reference data, or data-management experience, including at least 2 years supporting ServiceNow implementations.<br> · Previous ServiceNow data mapping or migration experience in at least one proposal-scope domain: Policy, Compliance, Risk, Audit, BCM, SPM, Demand, Portfolio, Project, or a closely related capability.<br> · Strong hands-on capability in source-to-target mapping, data profiling, cleansing-rule definition, validation, reconciliation, and exception management.<br> · Proficiency in SQL and advanced spreadsheet analysis; ability to work with CSV, JSON, APIs, relational data, and large structured extracts.<br> · Understanding of ServiceNow tables, reference fields, choice/lookup data, import sets, transform concepts, sys_ids, coalesce logic, and data-load dependencies.<br> · Ability to produce clear mapping specifications, data-quality reports, issue logs, and migration sign-off evidence.<br> Preferred experience · Experience with ServiceNow import sets, transform maps, IntegrationHub, or ETL tools, while recognizing that development may sit with a separate technical team.<br> · Experience with high-volume historical records, attachments, multilingual data, regulatory content, or complex reference-data mappings.<br> · Knowledge of data governance, metadata, lineage, privacy, retention, and data-quality controls.<br> · Experience using Power Query, Python, data-quality tools, BI tools, or reconciliation automation.<br> · Arabic language proficiency (spoken and written) is strongly preferred; professional English is required.<br> Academic and professional certifications · Required: Bachelor’s degree in Computer Science, Information Systems, Data Science, Engineering, Statistics, Mathematics, Business Analytics, or a related discipline.<br> · Required: Recognized data qualification or certification appropriate to the role, such as DAMA CDMP, DCAM, Microsoft data certification, Informatica certification, or equivalent.<br> · Strongly preferred: ServiceNow Certified System Administrator (CSA).<br> · Preferred: ServiceNow implementation certification or training relevant to GRC/IRM, SPM, IntegrationHub, or platform data management.<br> · Preferred: SQL, data-quality, ETL, BI, or cloud-data certification supported by practical experience.<br> Core competencies Data profiling and quality analysis Source-to-target mapping Cleansing and validation rule design SQL and reconciliation Metadata, lineage, and documentation Cross-team issue resolution</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Role purpose Own or support the business-facing data workstream for ServiceNow GRC/IRM and SPM implementation.<br> The role profiles source data, defines mappings and quality rules, coordinates cleansing decisions, validates transformed and loaded data, and provides auditable reconciliation evidence.<br> Technical extraction, transformation, or loading development is performed only when explicitly assigned.<br> Key responsibilities · Inventory source systems, files, owners, entities, fields, reference data, attachments, history, volumes, formats, and known quality issues.<br> · Profile source data and quantify completeness, validity, consistency, uniqueness, referential integrity, duplication, and timeliness issues.<br> · Develop and maintain source-to-target mapping specifications, data dictionaries, transformation rules, lookup mappings, defaulting rules, and ownership records.<br> · Define clear data cleansing, standardization, de-duplication, enrichment, archival, rejection, exception, and remediation rules with business owners.<br> · Coordinate mapping workshops for policy, authority document, control, risk, audit, finding, BCM, portfolio, demand, project, resource, financial, and related data as applicable.<br> · Prepare validation queries, sampling approaches, control totals, reconciliation reports, exception logs, and migration sign-off evidence.<br> · Validate mock loads and migration cycles; document defects and support root-cause analysis, correction, retesting, and readiness decisions.<br> · Support attachment and historical-data assessment, privacy/security classification, retention requirements, and access constraints.<br> · Collaborate with ServiceNow consultants, data engineers, integration teams, and business owners while maintaining clear accountability for source correction and target validation.<br> · Develop the end user training material and conduct end user training sessions before or after going live.<br> · Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation.<br> · Maintain mapping version control, lineage, decisions, assumptions, risks, and change impacts.<br> Mandatory experience and knowledge · At least 5 years of data analysis, data quality, migration, master/reference data, or data-management experience, including at least 2 years supporting ServiceNow implementations.<br> · Previous ServiceNow data mapping or migration experience in at least one proposal-scope domain: Policy, Compliance, Risk, Audit, BCM, SPM, Demand, Portfolio, Project, or a closely related capability.<br> · Strong hands-on capability in source-to-target mapping, data profiling, cleansing-rule definition, validation, reconciliation, and exception management.<br> · Proficiency in SQL and advanced spreadsheet analysis; ability to work with CSV, JSON, APIs, relational data, and large structured extracts.<br> · Understanding of ServiceNow tables, reference fields, choice/lookup data, import sets, transform concepts, sys_ids, coalesce logic, and data-load dependencies.<br> · Ability to produce clear mapping specifications, data-quality reports, issue logs, and migration sign-off evidence.<br> Preferred experience · Experience with ServiceNow import sets, transform maps, IntegrationHub, or ETL tools, while recognizing that development may sit with a separate technical team.<br> · Experience with high-volume historical records, attachments, multilingual data, regulatory content, or complex reference-data mappings.<br> · Knowledge of data governance, metadata, lineage, privacy, retention, and data-quality controls.<br> · Experience using Power Query, Python, data-quality tools, BI tools, or reconciliation automation.<br> · Arabic language proficiency (spoken and written) is strongly preferred; professional English is required.<br> Academic and professional certifications · Required: Bachelor’s degree in Computer Science, Information Systems, Data Science, Engineering, Statistics, Mathematics, Business Analytics, or a related discipline.<br> · Required: Recognized data qualification or certification appropriate to the role, such as DAMA CDMP, DCAM, Microsoft data certification, Informatica certification, or equivalent.<br> · Strongly preferred: ServiceNow Certified System Administrator (CSA).<br> · Preferred: ServiceNow implementation certification or training relevant to GRC/IRM, SPM, IntegrationHub, or platform data management.<br> · Preferred: SQL, data-quality, ETL, BI, or cloud-data certification supported by practical experience.<br> Core competencies Data profiling and quality analysis Source-to-target mapping Cleansing and validation rule design SQL and reconciliation Metadata, lineage, and documentation Cross-team issue resolution</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Job Summary We are seeking a strategic leader to build, establish, and operate a Service Now Center of Excellence and Innovation (CoEI) for our client organization. This role will be responsible for developing the organizational blueprint, establishing governance and delivery frameworks, leading cross-functional teams, and driving the strategic vision for Service Now as an enterprise platform for digital transformation. The successful candidate will combine deep Service Now expertise with enterprise leadership capability, stakeholder management, and change leadership to scale Service Now value across the client's organization. Key Responsibilities Strategic Leadership & Vision Define and articulate the client's vision and business case for Service Now as an enterprise platform for digital transformation; connect this vision to measurable business outcomes and secure executive sponsorship Own and oversee all Service Now instances across the enterprise; serve as the single point of accountability for platform oversight Establish and preside over strategic governance functions (steering committees, demand boards, design boards); ensure effective decision-making across stakeholder groups Drive organizational change management in support of Service Now adoption; partner with organizational leadership to overcome resistance and build championship CoEI Structure & Team Building Design and implement the CoEI organizational structure across four core functions: strategy, business engagement and delivery, platform architecture and support, and innovation Build and mentor high-performing teams capable of delivering on strategy, governance, and delivery; define career paths and talent development Establish clear roles, responsibilities, and accountabilities (RACI) between the CoEI and business partners, service owners, process owners, and development teams Delivery & Value Realization Define Service Now as a Service (Saa S) offerings to business stakeholders (e.g., new capabilities, upgrades, workflow optimization, training); establish SLAs and engagement commitments Establish demand management and prioritization processes that balance business demands with strategic roadmap priorities Oversee delivery of new Service Now capabilities on time, on budget, and to quality standards; manage the demand-to-release cycle Drive platform hygiene and upgrade planning; ensure regular upgrades and platform management to stay ahead of demand Manage application escalations and complex cross-functional issues at the enterprise level Governance, Standards & Risk Management Establish technical governance policies and standards for configuration, customization, development, security, data management, and integration Define and oversee compliance and security frameworks for the Service Now platform Guard against technical and business risk (e.g., ungoverned customization, platform performance degradation, security vulnerabilities) Implement measurement and reporting frameworks that track platform health, adoption, value realization, and innovation capture Innovation & Enterprise Transformation Position Service Now as an enterprise strategic platform, not just an IT tool; identify and scale opportunities for digital workflow innovation across the organization (IT, HR, finance, customer service, etc.) Lead innovation opportunity identification and spotting across business lines; coach and mentor business partners in digital transformation thinking Build and nurture communities of practice across service owners, process owners, and development teams to share learnings and promote best practices Stakeholder Management Serve as the primary advocate for Service Now at the executive and business leadership level Build and maintain strong relationships with C-suite sponsors, business unit leaders, service owners, process owners, and IT leadership Communicate progress, value, and risks consistently to executive sponsors and stakeholders Identify and recruit business champions to drive adoption and support scaling of new capabilities<br>Required Experience & Skills:10+ years in enterprise IT service management, IT operations, or IT strategy roles, with 5+ years in a leadership or management capacity5+ years of hands-on Service Now experience, including: Service Now platform administration and configuration Implementation experience (preferably multiple implementations or upgrades) Experience with Service Now modules (ITSM, HR, Customer Service, or similar) Exposure to Service Now governance and CoE best practices Demonstrated experience building, scaling, or leading teams in an operational or delivery context Proven success in IT financial management, including budgeting, cost management, and ROI calculation Track record of leading enterprise-level change initiatives and organizational transformation Experience in a delivery or consulting role is a plus Technical Knowledge & Certifications Service Now certifications (preferred: Certified System Administrator, Certified Application Developer, or equivalent) Strong understanding of enterprise service management (ITSM) frameworks (ITIL, etc.) Familiarity with IT governance, risk, and compliance (GRC) concepts Knowledge of integration, API, and data management patterns in enterprise systems Understanding of low-code/no-code development paradigms and their role in scaling delivery Leadership & Soft Skills Executive presence and credibility with C-level stakeholders and business leaders Strategic thinking: Ability to connect operational activities to business outcomes; see across organizational silos Change leadership: Demonstrated ability to drive adoption, overcome resistance, and build organizational alignment Stakeholder engagement: Strong relationship-building and influence skills across diverse audiences Communication: Ability to articulate complex technical concepts to non-technical audiences and vice versa Business acumen: Understanding of financial metrics, organizational structure, and business strategy Problem-solving: Ability to navigate ambiguity and make decisions with incomplete information Coaching and mentoring: Demonstrated ability to develop talent and build high-performing teams Adaptability: Comfort working in a fast-moving, evolving environment; flexibility to adjust approach as needs change Educational Background Bachelor’s degree in computer science, Information Technology, Business Administration, or related field (Master's degree preferred) Or equivalent work experience demonstrating these competencies<br>Preferred Qualifications Experience in a Platform Owner or CoE Lead role for a strategic enterprise technology Background in business process consulting or optimization Experience with enterprise architecture and portfolio management Knowledge of organizational change management (OCM) methodologies (e.g., Prosci, Kotter, etc.) Experience in IT financial management or similar strategic planning roles Familiarity with Agile delivery models and scaled Agile frameworks Experience working with managed services providers or partner ecosystems Background in a customer-facing or client delivery role

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>About Us</span></p><br><br><p>SUSE is a global leader of enterprise open source software. By transforming community innovations into secure, sovereign and AI-ready solutions, SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny. Through industry-leading Linux, Kubernetes, Edge and AI infrastructure solutions, SUSE delivers the flexibility to innovate everywhere—from the data center to multi-cloud and out to the edge. Only SUSE also manages many Linux and Kubernetes distributions. At SUSE, Choice Happens because we prioritize community, interoperability and relentless innovation. Discover how we power mission-critical resilience at www.suse.com.&nbsp;</p><br>Premium Support Engineer (remote)<p><span><b>Job Description</b></span></p><br><p><b><span>Are you passionate about open source and innovation? Are you a Linux expert?&nbsp;</span></b></p><br><p><b><span>Then joining SUSE as a </span><b>Premium Support Engineer</b><span> (PSE) could be a great step for you! In this role, you will become a trusted advisor to our premium customers and support them with the post-implementation issues of SUSE Linux &amp; Rancher products.</span></b></p><br><p><b><span>As a PSE you will need a broad mix of skills and the ability to work in a structured way within a dynamic environment. We expect you to work proactively, be flexible and be technically one step ahead of the customer. In addition, being a quick learner will help you become familiar with new product functionalities and features.&nbsp;&nbsp;</span></b></p><br><p><b><span>The position can be remote or hybrid, based in Saudi Arabia.</span></b></p><br><p><b><br><b>Focus Areas</b></b></p><br><ul><li><p><b><span>Form strong business relationships with the customers at various levels of the organization and be their advocate within SUSE.&nbsp;</span></b></p><br></li></ul><ul><li><p><b><span>Troubleshoot and provide accurate and timely resolution to customers’ issues&nbsp;</span></b></p><br></li><li><p><b><span>Proactively identify issues by becoming familiar with the customer's technical and business environment while providing recommendations for resolution to these issues.&nbsp;</span></b></p><br></li><li><p><b><span>Prevent customer issues by reviewing their SUSE environment regularly, report and correct issues per customer requirements.&nbsp;</span></b></p><br></li><li><p><b><span>Share knowledge by writing technical documents and proactively sending helpful technical information to the customer (upcoming patches, technical news, etc.).&nbsp;</span></b></p><br></li><li><p><b><span>Document and communicate work performed in provided systems and documents as requested.&nbsp;</span></b></p><br></li></ul><ul><li><p><b><span>Deliver technical presentations and/or training to diverse audiences.&nbsp;</span></b></p><br></li><li><p><b><span>Assist in the implementation of SUSE Linux / Rancher products / solutions in line with specific Consulting engagements.&nbsp;</span></b></p><br></li><li><p><b><span>Participation in projects and project management as requested by the customer or SUSE.&nbsp;</span></b></p><br></li><li><p><b><span>Position requires flexibility and capacity to work across a variety of activities within a matrix and virtual organizational framework.&nbsp;</span></b></p><br></li></ul><p><b><b>Preferred Experience &amp; Skills</b></b></p><br><ul><li><p><b><span>Extensive experience in a technical support role, or as a system administrator for any </span><b>Linux OS&nbsp;</b></b></p><br></li><li><p><b><span>Extensive knowledge &amp; Experience of container technology such as </span><b>Docker/Kubernetes</b></b></p><br></li><li><p><b><span>Experience working in a high-tech/ software company&nbsp;</span></b></p><br></li><li><p><b><span>Expert-level knowledge of Enterprise Linux is a must&nbsp;</span></b></p><br></li><li><p><b><span>Strong understanding of the complexities of networking&nbsp;</span></b></p><br></li><li><p><b><span>Good knowledge of server virtualization&nbsp;</span></b></p><br></li><li><p><b><span>Great troubleshooting skills&nbsp;</span></b></p><br></li><li><p><b><span>Fluency in </span><b>English and Arabic</b></b></p><br></li><li><p><b><span>Knowledge of container technology such as Docker/Kubernetes is a big plus&nbsp;</span></b></p><br></li><li><p><b><span>Experience in Red Hat technologies would also be beneficial as would any Linux certification</span></b></p><br></li><li><p><b><span>Bachelor’s Degree in Computer Science and/or applicable accreditation</span></b></p><br></li></ul><p><b><b>Personal attributes&nbsp;</b></b></p><br><ul><li><p><b><span>Strong analytical &amp; problem-solving skills&nbsp;</span></b></p><br></li><li><p><b><span>Excellent communication skills and the ability to build and maintain strong relationships with our customers on different levels of their organizations&nbsp;</span></b></p><br></li><li><p><b><span>Ability to appropriately handle tense/stressful customer situations regarding service outages and issue resolution.&nbsp;</span></b></p><br></li><li><p><b><span>Ability to work independently and take initiative&nbsp;</span></b></p><br></li></ul><p><b><i>The role is subject to successful background checks, including criminal, credit, employment references. This will be conducted by SUSE’s background check provider, where legally permitted. The candidate is required to complete the background checks once an offer has been accepted.</i></b></p><br><p><span>This position is subject to a background check(s), including criminal, credit, and/or employment references. The candidate is required to complete the background check(s) once an offer has been accepted. This will be conducted by SUSE’s external provider, where legally permitted.</span></p><br><p><b>Job</b></p><br>Services<p><span><b>What We Offer</b></span></p><br><p><span><b><span>We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.</span></b></span></p><br><p><span><span>SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.</span></span></p><br><p><span><span>This is a compelling opportunity for the right person to join us as we continue to scale and prosper.</span></span></p><br><p><span><span>If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!</span></span></p><br><p><span><span>We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.</span></span></p><br><p><span><b><span>Sounds like the right fit for you? </span></b><span>Click <b>A</b></span><b><span>pply </span></b><span>to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our </span></span> <u><b>Talent Community.</b></u></p><br><br><p><span><b>SUSE Values&nbsp;</b></span></p><br><p>SUSE's culture is centered on four key values - Choice, Community, Trust, and Innovation - which are deeply integrated with our open source ethos. SUSE fosters a diverse and inclusive environment where our people are encouraged to be themselves.</p><br><br><p><b>Choice:</b>&nbsp;</p><br><p>We are continuously making choice happen&nbsp;</p><br><p>We are accountable for our choices&nbsp;</p><br><p>We never get complacent</p><br><br><p><b>Community:</b>&nbsp;</p><br><p>Nobody is smarter than everybody&nbsp;</p><br><p>We embrace diversity of thought&nbsp;</p><br><p>We are “open source first, upstream first” where collaboration benefits all</p><br><br><p><b>Trust:</b>&nbsp;</p><br><p>We are trusted to deliver with integrity&nbsp;</p><br><p>We offer trust by default, and do not wait for it to be earned</p><br><p>We foster an environment where everyone trusts each other&nbsp;</p><br><br><p><b>Innovation:</b>&nbsp;</p><br><p>We foster a culture of experimentation, and embrace change by challenging the norm</p><br><p>We are committed to continuous improvement, creativity and adaptability&nbsp;</p><br><p>Ideas are great, but without execution they are just ideas</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p><strong>Company:</strong> DXC Technology</p><p> <strong>Location:</strong> Riyadh, Saudi Arabia</p><p> <strong>Business Unit:</strong> CES – ETP / Oracle Practice</p><p> <strong>Experience:</strong> 8–10 years</p><p><br></p><p><strong>Role Summary</strong></p><p>DXC Technology is seeking a Senior Server OS Administrator with deep expertise in Oracle Linux, Red Hat Enterprise Linux (RHEL), and Windows Server across Oracle Cloud Infrastructure (OCI) and hybrid environments.</p><p><br></p><p>You will manage the full operating system lifecycle, including provisioning, hardening, patching, performance tuning, automation, and compliance. The role supports the availability, security, and operational efficiency of enterprise compute workloads on OCI.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>OCI Compute and Instance Management</p><ul><li>Provision and manage OCI compute instances, including virtual machines, Bare Metal, and Flex shapes, running Oracle Linux, RHEL, and Windows Server.</li><li>Configure instance metadata, cloud-init scripts, and custom images to support standardized deployments.</li><li>Build and maintain golden images and image pipelines for Linux and Windows Server on OCI.</li><li>Manage instance pools, autoscaling configurations, and capacity reservations.</li><li>Configure boot and block volumes, volume groups, backup policies, and cross-region replication.</li><li>Manage OCI Bastion and OS Management Hub for secure access and fleet management.</li></ul><p><strong>Oracle Linux and RHEL Administration</strong></p><ul><li>Install, configure, and administer Oracle Linux 8/9 and RHEL 8/9 across OCI and on-premises environments.</li><li>Tune kernel parameters, sysctl settings, Huge Pages, and NUMA for enterprise workloads.</li><li>Manage packages and repositories using DNF/YUM, Unbreakable Linux Network (ULN), and Oracle Linux management tools.</li><li>Configure LVM, ext4, XFS, OCFS2, multipath, and iSCSI storage.</li><li>Administer systemd services, scheduled jobs, and system processes.</li><li>Use Oracle Ksplice for kernel patching where applicable.</li><li>Configure SELinux, firewalld, and iptables/nftables security controls.</li></ul><p><strong>Windows Server Administration</strong></p><ul><li>Install, configure, and manage Windows Server 2019, 2022, and 2025 on OCI.</li><li>Administer Active Directory Domain Services, Group Policy, DNS, and DHCP in OCI-hosted and hybrid environments.</li><li>Manage Windows Server roles and features, including IIS, File Server, Print Server, WSUS, and Failover Clustering.</li><li>Configure Remote Desktop Services and Windows Admin Center.</li><li>Manage Storage Spaces, ReFS, NTFS permissions, and iSCSI initiators.</li><li>Oversee Windows patching and compliance using WSUS and relevant update management tools.</li><li>Apply Windows Defender, Windows Firewall, and security baselines.</li></ul><p><strong>OS Patching and Lifecycle Management</strong></p><ul><li>Design and execute patching strategies across Oracle Linux, RHEL, and Windows Server using OCI OS Management Hub and other enterprise tools.</li><li>Manage patch schedules, compliance reporting, and exceptions across development, staging, and production environments.</li><li>Implement Oracle Ksplice and other appropriate methods to reduce downtime during patching.</li><li>Track operating system support lifecycles, end-of-life dates, and upgrade requirements.</li><li>Coordinate patching windows and rollback plans with application and database teams in line with change management processes.</li></ul><p><strong>Security Hardening and Compliance</strong></p><ul><li>Apply CIS benchmarks across managed Linux and Windows Server instances.</li><li>Implement OS-level encryption using LUKS or BitLocker, with OCI Vault integration where required.</li><li>Harden SSH access and manage PAM, sudoers, certificates, and Linux authentication controls.</li><li>Manage local and domain-based access, privileged access, and service accounts.</li><li>Configure auditd, Windows Event Forwarding, and OCI Logging integration.</li><li>Support compliance activities through evidence collection, remediation, and operational controls.</li></ul><p><strong>Networking and Connectivity</strong></p><ul><li>Configure OCI VNIC attachments, secondary VNICs, and OS-level network bonding or teaming.</li><li>Manage DNS resolution, NTP/Chrony, host-based routing, and network interfaces.</li><li>Align host firewall configurations with OCI Security Lists and network security groups.</li><li>Troubleshoot MTU, TCP, latency, and other OS-level connectivity issues across OCI networks.</li><li>Configure VPN clients and proxy settings for hybrid environments.</li></ul><p><strong>Performance Monitoring and Tuning</strong></p><ul><li>Monitor CPU, memory, storage, and network performance using OCI monitoring services and native tools such as sar, vmstat, iostat, and perfmon.</li><li>Tune OS settings for database, middleware, and application workloads.</li><li>Configure OCI Compute metrics, alarms, and notifications for operating system health.</li><li>Conduct capacity planning and utilization analysis to guide scaling and right-sizing.</li><li>Integrate OS monitoring with tools such as Prometheus, Grafana, Datadog, or SCOM.</li></ul><p><strong>Automation and Infrastructure as Code</strong></p><ul><li>Develop and maintain OS automation using Ansible, Terraform with the OCI provider, and OCI Resource Manager.</li><li>Build automated provisioning workflows using golden images, cloud-init, and post-provisioning configuration.</li><li>Automate user management, log rotation, disk cleanup, certificate renewals, and compliance checks using Bash, Python, or PowerShell.</li><li>Use configuration management tools to maintain consistent settings and identify configuration drift.</li><li>Support provisioning workflows integrated with CI/CD pipelines and IT service management tools.</li></ul><p><strong>Operational Support and Leadership</strong></p><ul><li>Develop and maintain runbooks, standard operating procedures, and knowledge base articles.</li><li>Participate in on-call support, incident management, root cause analysis, and problem management.</li><li>Collaborate with cloud architects, DBA teams, middleware teams, and other stakeholders on platform decisions.</li><li>Mentor junior administrators and share technical knowledge across the team.</li></ul><p><br></p><p><strong>Must-Have Experience</strong></p><ul><li><strong>8–10 years of server operating system administration</strong> across Oracle Linux, RHEL, and Windows Server.</li><li><strong>Hands-on OCI Compute administration</strong>, including instances, custom images, and OS Management Hub.</li><li><strong>Advanced Linux administration</strong>, including kernel tuning, LVM, filesystems, package management, systemd, SELinux, and firewalld.</li><li><strong>Advanced Windows Server administration</strong>, including Active Directory, Group Policy, IIS, Failover Clustering, and security baselines.</li><li><strong>Enterprise patching experience</strong> across mixed Linux and Windows environments.</li><li><strong>OS automation using Ansible</strong> and at least one of Bash, Python, or PowerShell.</li><li><strong>Terraform experience with the OCI provider</strong> for compute provisioning.</li><li><strong>Working knowledge of OCI networking</strong>, including VCNs, subnets, NSGs, VNICs, and service gateways.</li><li><strong>Experience applying CIS benchmarks</strong> and security hardening across Linux and Windows environments.</li></ul><p><strong>Preferred Experience</strong></p><ul><li>Oracle Linux System Administrator, OCI Architect Associate, or OCI Operations Associate certification.</li><li>RHCSA or RHCE certification.</li><li>Microsoft Windows Server Hybrid Administrator Associate certification.</li><li>Experience with Oracle Ksplice and OCI OS Management Hub at scale.</li><li>Experience with Puppet, Chef, or SaltStack.</li><li>Knowledge of Podman, Docker, and container host administration on OCI.</li><li>Experience with Prometheus, Grafana, Datadog, SCOM, or OEM.</li><li>Familiarity with ServiceNow integration for provisioning and change management.</li><li>ITIL Foundation certification or equivalent service management experience.</li><li>Experience in managed services or consulting environments.</li></ul><p><br></p><p><strong>What We Are Looking For</strong></p><p>We are looking for an administrator who can take ownership of a mixed Linux and Windows Server environment on OCI. You should be able to resolve complex OS issues, improve security and patch compliance, automate repeatable work, and collaborate effectively with infrastructure, application, and database teams.</p>

<p>The Customer Service Agent ensures a positive, customer-first experience by handling calls efficiently, optimizing revenue, and addressing concerns professionally. Responsibilities include communicating flyadeal policies, accurate data entry, resolving complaints, and supporting flight disruption management. Agents maintain product knowledge, meet performance targets, and enhance the overall customer journey.</p><p>Key Responsibilities:</p><ul><li>Contribute to a positive Customer First environment within the CEC.</li><li>Achieve Productivity, Care and Revenue targets.</li><li>Handle all inbound calls without delay, optimizing revenue opportunities and communicating flyadeal policies and procedures in a clear polite manner.</li><li>Escalate issues to management for further review immediately when required.</li><li>Engage with Customers using flyadeal voice, identify opportunities to surprise and delight.</li><li>Actively engage with management to produce own Personal Development Plan, identifying development needs to support career growth and exceed KPIs.</li><li>Maintain a thorough knowledge of all flyadeal products, services, systems and current marketing campaigns, providing accurate information and responses to Customers at all times.</li><li>Ensure all data entered into flyadeal systems is accurate and within established guidelines.</li><li>Support Team Leaders as required with flight disruption actions and system admin (incl. Queue Management and Cancelled Flight processing).</li><li>Monitor Customer feedback and operational issues, escalating recurring issues without delay.</li><li>Work with colleagues across the business to resolve complaints and refine and improve the overall Customer Journey.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s Degree or High School Customer Service and calls handling</p>

<p>The Database Administrator will play a crucial role in the administration of systems infrastructure within our esteemed government entity. Reporting directly to the IT Systems Manager, the incumbent is expected to bring expertise in Microsoft and Oracle database administration, ensuring the seamless functioning of critical databases. Key Responsibilities:</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>8+ years of experience as a Database Administrator.</li><li>Strong knowledge of database administration and performance tuning.</li><li>Experience with database backup and recovery.</li><li>Understanding of database security and high availability.</li><li>Strong analytical and troubleshooting skills.</li><li>Good communication and teamwork skills.</li><li>Bachelor s degree in a relevant field.</li><li>4+ years of experience in the Information Technology industry</li><li>Strong knowledge and experience in Oracle and SQL database administration.</li><li>Microsoft Certified Database Administrator (DBA) and Oracle Database SQL Certified Associate certifications are preferred.</li><li>Proven ability to proactively monitor and optimize database performance.</li><li>Experience in managing, coordinating, and implementing software upgrades and patches.</li><li>Familiarity with change management processes and incident correlation.</li><li>Excellent problem-solving skills and the ability to work collaboratively within a team.</li></ul>

<p>JOB SUMMARY In addition to the functions of a property systems manager, the Director of property Technology manages a revenue-generating function in a large property or multiple properties with a shared infrastructure. Works with property management and Regional IR leadership to participate in the acquisition of technology services for guests through an understanding of the properties specific business/customer base (i.e., convention). Provides strategic leadership for IR services surrounding initiatives and projects and coordinates with regional IR leadership on systems/services to enhance services in a specific property. May have direct reports (property systems manager, property systems technicians) or direct work of on-site shared services staff.</p><p>CORE WORK ACTIVITIES</p><p>Managing Projects and Policies</p><p>Functions as on-site project manager who plans and manages both new systems and system upgrades for property site. Performs assessments of needs ensuring compliance with budget, standards. Determines priorities, schedules, plans and necessary resources to ensure completion of property projects on schedule and according to specification. Prepares project plans and monitors on-site. Coordinates multiple-vendor projects. Verifies compliance to technology-related vendor contracts. Responsible for property compliance with appropriate Marriott International Policy and Information Security Manual. Accountable to take action to address deficiencies. Determines solutions and implements per SOP. Provides timely, accurate, and detailed status reports as requested.</p><p>Meeting Technology Needs</p><p>Evaluates and makes recommendations regarding technology/asset life-cycles. Verifies that necessary property is properly equipped in terms of PCs, hardware, servers, etc. Foresees, identifies and resolves system(s) performance problems. Certifies software applications for use at property. Creates and verifies implementation of disaster recovery and business continuity plans as they relate to technology. Verifies property s technology assets are secure and maintained in accordance with Marriott International policies and standards. Possesses advanced knowledge in the areas of data communications, desktop support, and servers/networks. Uses knowledge to solve 2nd level support issues and train/develop junior staff. Verifies availability of current documentation for cabling, network systems, and applications exist. Reviews networks performance and performs design/re-design as needed to meet property needs. Verifies that periodic inventories of applications and hardware are conducted.</p><p>Forecasting and Complying with Financial Parameters</p><p>Analyzes, communicates and implements property strategy to drive technology revenue and contribute to property s overall business success. Manages technology profit and loss. Responsible for monitoring and controlling all technology-impacted revenues and expenses generated by the property including, but not limited to: telecommunications, HSIA, business center technologies and A/V. Verifies that property management has realistically budgeted CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements. Advises and verifies that property management has adequately addressed technology needs in short- and long-term planning. Reviews vendor proposals and selects appropriate vendor for technologies/hardware.</p><p>Building Successful Relationships</p><p>Communicates IR standards and best practices. Is expected to present proposals, analyses, projects, cost-models, etc. in a well- written and/or verbally articulate manner. Is viewed as a credible leader by subordinates, peers, and senior management. Provides exceptional customer service.</p><p>Managing and Conducting Human Resource Activities</p><p>May have direct management responsibility for property-based system managers and technicians. Provides work direction to cluster--based systems technicians and managers. Responsible for hiring, training, development, compensation, performance management of direct reports. Additionally, provides performance feedback to Area System Manager on cluster support positions.</p><p><strong>Desired Candidate Profile</strong></p><p>BS/BA or equivalent work experience. Additionally, 5-7 years experience in like position. System-related professional certifications preferred. Previous management experience and demonstrated matrix management skills Experienced in network hardware, desktop, peripherals, protocols, communications, operating systems and Marriott internal applications (MARSHA, PMS, NGS, SFA, etc.)</p>

About the Role We are looking for a highly experienced Oracle Integration Cloud (OIC) Technical Lead to join our client's team in Madinah, Saudi Arabia. This is a hands-on leadership role combining technical expertise with team management, system integration, and business process automation. Key Responsibilities Team Leadership Lead and supervise a technical team, including system administrators, data analysts, and integration developers Allocate tasks, monitor performance, and develop team capabilities Prepare work plans, prioritize activities, and track KPIsSystem Management Set up, configure, and manage Oracle systems Manage user access and permissions Ensure service continuity and resolve incidents Coordinate with Oracle's vendor technical support Integration & Development Design, develop, and automate business processes Integrate Oracle with other enterprise systems Manage and maintain Primavera P6 integration Execute SQL queries, data views, and configure integration tools Data Management Lead data migration, cleansing, and quality assurance Develop reports and monitoring dashboards Documentation & Coordination Prepare user guides, manuals, and improve workflows Coordinate with contractors, consultants, and stakeholders Consolidate and manage business requirements Requirements5+ years of experience with Oracle Integration Cloud (OIC) Proven experience leading technical teams Strong knowledge of Primavera P6 integration Proficiency in SQL queries, data views, and database management Experience with enterprise system integrations Business process design and automation experience Strong stakeholder management and communication skills Experience in data migration and quality assurance Arabic language is a plus What We Offer Competitive salary based on experience Dynamic and growing work environment Career growth and development opportunitiesSponsorship is Available.<br>Apply here ????https://forms.gle/FAGRuUsXLvXU9tr2A

Support and Deployment Engineer<br><br>Azeus Systems Limited is looking for a Support and Deployment Engineer to be part of our growing support team for our product, Azeus Convene. Azeus Convene is a multi-awarded meeting and collaboration solution for Boards and Leadership Teams. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries, which has already been recognized by reputable institutions across the globe.<br><br>Visit azeusconvene.com for more information.<br><br>As a Support and Deployment Engineer, you will deploy and configure systems architectures to ensure security frameworks are properly implemented. You will work closely with systems administrators and project team members to support system configuration, and to set up and maintain cost-effective and efficient hardware and software deployments that satisfy project requirements.<br><br>Requirements<br><br>You will undergo intensive on-the-job training and mentoring to prepare you for the following responsibilities:<br><br>Deploy servers with hardening and firewall policies between servers Support the deployment of applications developed by Azeus in the cloud (AWS, Azure, KSA cloud, etc.) Carry out the deployment of applications developed by Azeus on client premises. You will be prepared to handle server and application software hardening, firewall policy setup, etc Identify and analyze system integration problems Resolve server issues by identifying the root cause and taking immediate remedial action Formulate and implement corrective actions in case a problem re-occurs Formulate and implement preventive actions to prevent issues from happening again Identify recurring tasks and recommend tools to automate those tasks Be on-call for support cases<br><br>What we are looking for:<br><br>Fast learner with excellent problem-solving skills Good organizational skills; able to work well under pressure and time constraints Flexible and able to adapt to changing shift schedules, as you may be assigned to work on weekends, holidays, and across different time zones Excellent interpersonal and teamwork skills

Azeus Systems Limited is looking for a Systems Engineer to be part of our growing support team for our product, Azeus Convene. Azeus Convene is a multi-awarded meeting and collaboration solution for Boards and Leadership Teams. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries, which has already been recognized by reputable institutions across the globe.<br><br>Visit azeusconvene.com for more information.<br><br>As a Systems Engineer, you will design and implement systems architectures to ensure security frameworks. You will lead and coordinate with systems administrators and all project team members in managing system configuration and setting up and maintaining the most cost-effective and efficient hardware and software to satisfy project requirements.<br><br>Requirements<br><br>You will undergo intensive on-the-job training and mentoring to prepare you for the following responsibilities:<br><br> Setup servers with hardening and firewall policies between servers o Implement applications developed by Azeus in the cloud (AWS, Azure, KSA cloud, etc.) Lead the implementation of applications developed by Azeus in client premises. You will be prepared to handle server and application software hardening, firewall policies setup, etc. Identify and analyze system integration problems Resolve server issues by identifying root cause and then doing immediate remedial actions Formulate and implement corrective actions in case problem re-occurs Formulate and implement preventive actions to prevent the issue from happening again Identify tasks that are recurrent and recommend tools to automate those tasks On-call for support cases What we are looking for: Fast learner and with excellent problem-solving skills Good organization skills and can work well under pressure and time constraints Flexible and can adapt to changing shift schedules as you may be assigned to work on weekends, holidays and on different time zones Excellent interpersonal and leadership skills

Azeus Systems Limited is looking for a Systems Engineer to be part of our growing support team for our product, Azeus Convene. Azeus Convene is a multi-awarded meeting and collaboration solution for Boards and Leadership Teams. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries, which has already been recognized by reputable institutions across the globe.<br><br>???? Learn more about us: www.azeusconvene.com<br><br>As a Systems Engineer, you will design and implement systems architectures to ensure security frameworks. You will lead and coordinate with systems administrators and all project team members in managing system configuration and setting up and maintaining the most cost effective and efficient hardware and software to satisfy project requirements.<br><br>You will undergo intensive on-the-job training and mentoring to prepare you for the following responsibilities:<br><br> Setup servers with hardening and firewall policies between servers Implement applications developed by Azeus in the cloud (AWS, Azure, KSA cloud, etc.) Lead the implementation of applications developed by Azeus in client premises. You will be prepared to handle server and application software hardening, firewall policies setup, etc Identify and analyze system integration problems Resolve server issues by identifying root cause and then doing immediate remedial actions Formulate and implement corrective actions in case problem re-occurs Formulate and implement preventive actions to prevent the issue from happening again Identify tasks that are recurrent and recommend tools to automate those tasks On-call for support cases<br><br>What we are looking for:<br><br> Fast learner and with excellent problem-solving skills Good organization skills and can work well under pressure and time constraints Flexible and can adapt to changing shift schedules as you may be assigned to work on weekends, holidays and on different time zones Excellent interpersonal and leadership skills<br><br>Requirements<br><br> Minimum 2 years in a similar systems engineering/support/Dev Ops role Familiar with cloud platforms (AWS, Azure, KSA cloud), firewalls, and Linux-based systems

Azeus Systems Limited is looking for a Systems Engineer to be part of our growing support team for our product, Azeus Convene. Azeus Convene is a multi-awarded meeting and collaboration solution for Boards and Leadership Teams. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries, which has already been recognized by reputable institutions across the globe.<br><br>???? Learn more about us: www.azeusconvene.com<br><br>As a Systems Engineer, you will design and implement systems architectures to ensure security frameworks. You will lead and coordinate with systems administrators and all project team members in managing system configuration and setting up and maintaining the most cost effective and efficient hardware and software to satisfy project requirements.<br><br>You will undergo intensive on-the-job training and mentoring to prepare you for the following responsibilities:<br><br> Setup servers with hardening and firewall policies between servers Implement applications developed by Azeus in the cloud (AWS, Azure, KSA cloud, etc.) Lead the implementation of applications developed by Azeus in client premises. You will be prepared to handle server and application software hardening, firewall policies setup, etc Identify and analyze system integration problems Resolve server issues by identifying root cause and then doing immediate remedial actions Formulate and implement corrective actions in case problem re-occurs Formulate and implement preventive actions to prevent the issue from happening again Identify tasks that are recurrent and recommend tools to automate those tasks On-call for support cases<br><br>What we are looking for:<br><br> Fast learner and with excellent problem-solving skills Good organization skills and can work well under pressure and time constraints Flexible and can adapt to changing shift schedules as you may be assigned to work on weekends, holidays and on different time zones Excellent interpersonal and leadership skills<br><br>Requirements<br><br> Minimum 2 years in a similar systems engineering/support/Dev Ops role Familiar with cloud platforms (AWS, Azure, KSA cloud), firewalls, and Linux-based systems

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>In addition to the functions of a property systems manager, the Director of property Technology manages a revenue-generating function in a large property or multiple properties with a shared infrastructure. Works with property management and Regional IR leadership to participate in the acquisition of technology services for guests through an understanding of the properties specific business/customer base (i.e., convention). Provides strategic leadership for IR services surrounding initiatives and projects and coordinates with regional IR leadership on systems/services to enhance services in a specific property. May have direct reports (property systems manager, property systems technicians) or direct work of on-site shared services staff.<br>CANDIDATE PROFILE<br>Education and Experience<br>• BS/BA or equivalent work experience. Additionally, 5-7 years’ experience in like position.<br>• System-related professional certifications preferred.<br>• Previous management experience and demonstrated matrix management skills<br>• Experienced in network hardware, desktop, peripherals, protocols, communications, operating systems and Marriott internal applications (MARSHA, PMS, NGS, SFA, etc.)<br>CORE WORK ACTIVITIES<br>Managing Projects and Policies&nbsp;<br>• Functions as on-site project manager who plans and manages both new systems and system upgrades for property site.<br>• Performs assessments of needs ensuring compliance with budget, standards.<br>• Determines priorities, schedules, plans and necessary resources to ensure completion of property projects on schedule and according to specification.<br>• Prepares project plans and monitors on-site.<br>• Coordinates multiple-vendor projects.<br>• Verifies compliance to technology-related vendor contracts.<br>• Responsible for property compliance with appropriate Marriott International Policy and Information Security Manual. Accountable to take action to address deficiencies. Determines solutions and implements per SOP.<br>• Provides timely, accurate, and detailed status reports as requested.<br>Meeting Technology Needs<br>• Evaluates and makes recommendations regarding technology/asset life-cycles. Verifies that necessary property is properly equipped in terms of PCs, hardware, servers, etc.<br>• Foresees, identifies and resolves system(s) performance problems.<br>• Certifies software applications for use at property.<br>• Creates and verifies implementation of disaster recovery and business continuity plans as they relate to technology.<br>• Verifies property’s technology assets are secure and maintained in accordance with Marriott International policies and standards.<br>• Possesses advanced knowledge in the areas of data communications, desktop support, and servers/networks. Uses knowledge to solve 2nd level support issues and train/develop junior staff.<br>• Verifies availability of current documentation for cabling, network systems, and applications exist.<br>• Reviews networks’ performance and performs design/re-design as needed to meet property needs.<br>• Verifies that periodic inventories of applications and hardware are conducted.<br>Forecasting and Complying with Financial Parameters<br>• Analyzes, communicates and implements property strategy to drive technology revenue and contribute to property’s overall business success.<br>• Manages technology profit and loss. Responsible for monitoring and controlling all technology-impacted revenues and expenses generated by the property including, but not limited to: telecommunications, HSIA, business center technologies and A/V.<br>• Verifies that property management has realistically budgeted CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.<br>• Advises and verifies that property management has adequately addressed technology needs in short- and long-term planning.<br>• Reviews vendor proposals and selects appropriate vendor for technologies/hardware.<br>Building Successful Relationships<br>• Communicates IR standards and best practices.<br>• Is expected to present proposals, analyses, projects, cost-models, etc. in a well- written and/or verbally articulate manner.<br>• Is viewed as a credible leader by subordinates, peers, and senior management.<br>• Provides exceptional customer service.<br>Managing and Conducting Human Resource Activities&nbsp;<br>• May have direct management responsibility for property-based system managers and technicians. Provides work direction to cluster--based systems technicians and managers.<br>• Responsible for hiring, training, development, compensation, performance management of direct reports. Additionally, provides performance feedback to Area System Manager on cluster support positions.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Batterjee Medical College is seeking an experienced ERP Consultantu00b to lead the implementation, optimization, and continuous improvement of the Odoo ERP platform. This role is responsible for analyzing business requirements, configuring Odoo solutions, managing ERP projects, supporting end users, and collaborating with technical teams to deliver scalable, high-quality enterprise solutions that support academic and administrative operations.</p><p>Key Responsibilities:</p><ul><li><strong>Business Analysis &amp; Requirement Gathering</strong></li><ul><li>Analyze business requirements and map them accurately to Odoo functionalities.</li><li>Engage with key stakeholders to understand workflows, document processes, and identify system improvement opportunities.</li><li>Translate business processes into functional specifications for technical teams.</li><li>Create and maintain business process documentation and visual process maps.</li></ul><li><strong>System Configuration &amp; Implementation</strong></li><ul><li>Perform full system implementation, module setup, and advanced Odoo configurations.</li><li>Test modules and functionalities, ensuring they meet defined requirements.</li><li>Coordinate with Odoo developers to customize and enhance system performance.</li><li>Support data migration, system validation, and go-live activities.</li><li>Ensure quality assurance and user acceptance testing are completed successfully.</li></ul><li><strong>Project Management &amp; Delivery</strong></li><ul><li>Manage assigned Odoo projects and tasks, ensuring delivery within scope, time, and quality standards.</li><li>Track project progress and maintain reporting documentation including project plans and task lists.</li><li>Collaborate with the Enterprise Systems Director to prioritize system enhancements and upgrades.</li><li>Contribute to research and advisory on new Odoo modules, apps, and verticals to meet institutional requirements.</li></ul><li><strong>User Training &amp; Support</strong></li><ul><li>Conduct end-user and departmental training on Odoo modules and best practices.</li><li>Coach business users on how to utilize Odoo effectively and autonomously.</li><li>Deliver training sessions on-site or remotely, ensuring adoption and understanding.</li><li>Provide functional support and guidance post-implementation.</li></ul><li><strong>Quality &amp; Continuous Improvement</strong></li><ul><li>Enhance the quality and performance of Odoo products and services.</li><li>Evaluate system performance and recommend optimization measures.</li><li>Contribute to continuous improvement of business processes and IT systems.</li><li>Stay current with Odoo updates, best practices, and community advancements.</li></ul><li><strong>Documentation &amp; Reporting</strong></li><ul><li>Maintain accurate and up-to-date documentation of configurations, enhancements, and workflows.</li><li>Prepare reports on Odoo performance, issues, and proposed improvements.</li><li>Support audits and compliance reviews related to system operations.</li></ul></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Systems, or a related field.</li><li>Odoo Certification or formal Odoo training is an advantage.</li><li><strong>Experience</strong></li><ul><li>8 years of experience in Odoo Functional Consulting or ERP implementation.</li><li>Proven experience in business process analysis, solution design, and functional configuration.</li><li>Experience implementing and supporting Odoo ERP across multiple business functions.</li><li>Exposure to HR, Finance, Procurement, or Administrative modules is highly preferred.</li></ul><li><strong>Required Skills</strong></li><ul><li>Strong expertise in Odoo ERP implementation, configuration, troubleshooting, and optimization.</li><li>Solid understanding of ERP business processes and data management.</li><li>Knowledge of software development lifecycle (SDLC) and project management methodologies.</li><li>Excellent analytical, problem-solving, and organizational skills.</li><li>Ability to translate business requirements into functional specifications.</li><li>Strong communication, presentation, and stakeholder management skills.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li><li>Fluent in English (written and spoken); Arabic is an advantage.</li></ul><li><strong>Personal Competencies</strong></li><ul><li>Integrity and professionalism</li><li>Analytical thinking and problem-solving</li><li>Communication and collaboration</li><li>Planning and organizational skills</li><li>Accountability and ownership</li><li>Adaptability and flexibility</li><li>Customer-focused mindset</li><li>Innovation and continuous improvement</li><li>Attention to detail</li><li>Self-motivation and continuous learning</li></ul></ul>